2019 Toyota PRIUS PRIME: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
8 owner complaints analyzed
1 distinct recall campaigns
9,014 mi median reported failure mileage
Scope: 2019 model year. Data updated: . 6 complaints include usable failure mileage. View data status.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Most common problems
Wheels is the most frequently named component, appearing in 4 of 8 complaints (50.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 1 | 12.5% |
| Electrical and battery issues | 1 | 12.5% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Wheels | 4 |
| Electrical System | 1 |
| Electronic Stability Control (Esc) | 1 |
| Latches/Locks/Linkages | 1 |
| Service Brakes | 1 |
| Steering | 1 |
| Tires | 1 |
| Unknown Or Other | 1 |
Wheels: 4; Electrical System: 1; Electronic Stability Control (Esc): 1; Latches/Locks/Linkages: 1; Service Brakes: 1; Steering: 1; Tires: 1; Unknown Or Other: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 5 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 5; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (5). 2 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 4 |
| 2020 | 2 |
| 2021 | 1 |
| 2026 | 1 |
2019: 4; 2020: 2; 2021: 1; 2026: 1
Pattern summary
Wheels leads the component reports. Braking behavior appears in 1 complaint narratives. Electrical and battery issues appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11202835 · 2019-04-22 (April 22, 2019)
CAR HAD 27540 MILES ON FACTORY ORIGINAL TOYO NANOENERGY TIRES WHEN THE REAR PASSENGER TIRE BLEW OUT. I WAS 22 MILES INTO MY DRIVE HOME . NO TPS WARNING AND I HAD VISUALLY LOOKED AT MY TIRES BEFORE HEADING HOME. THE ENTIRE TREAD SEPARATED FROM THE SIDEWALLS. THE SIDEWALLS STAYED WITH THE RIM AND I WAS ABLE TO SAFELY STOP THE CAR ON THE GRASS MEDIAN. THIS TYPE OF SIDEWALL BLOWOUT HAS NEVER HAPPENED IN ALL MY YEARS OF DRIVING. I WAS ON US-321 NORTH BOUND JUST AFTER THE HARDIN RD EXIT GOING 70 MPH AT TIME OF BLOWOUT. NOT IN A TURN BUT NEARLY ST…
Owner-reported narrative. 27,452 miles reported. Look up ODI 11202835 at NHTSA ↗
Owner report 11245916 · 2019-08-22 (August 22, 2019)
TL* THE CONTACT OWNS A 2019 TOYOTA PRIUS PRIME. WHILE CHARGING THE VEHICLE'S BATTERY, THE DOORS ABRUPTLY LOCKED ON THEIR OWN. THE CONTACT CALLED ROADSIDE ASSISTANCE TO HAVE THE DOORS UNLOCKED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,080. THE VIN WAS INVALID.
Owner-reported narrative. 1,080 miles reported. Look up ODI 11245916 at NHTSA ↗
Owner report 11252625 · 2019-08-31 (August 31, 2019)
WHEN I DRIVE THE VEHICLE ON THE FREEWAY, IT FEELS UNSTABLE. IT GOES LEFT AND RIGHT. THE VEHICLE IS BRAND NEW. WE JUST BOUGHT IT LAST WEEK. TIRE PRESSURE IS GOOD AND THE DEALERSHIP SAID THERE IS NO RECALL ON THE CAR.
Owner-reported narrative. 250 miles reported. Look up ODI 11252625 at NHTSA ↗
Owner report 11282714 · 2019-11-27 (November 27, 2019)
2 TOYOTA COMPLAINTS: 1) MY 2019 PRIUS PRIME 11,597 MILES: ON HWY 85 SOUTH 11/27 10:30PM GOT FLAT TIRE & DROVE TO SIDE LANE ON HWY. CALLED TOYOTA TOW SERVICE @ 10:37PM WHICH IS IN GEORGIA NOT CALIF. TOW NOT SHOW UNTIL 1:16AM 11/27 AND TOWED CAR TO DEALER. IT TOOK 20 MIN. FOR CALL CENTER IN GEORGIA TO INITIATE TOW 2) THE PRIUS PRIME DOES NOT COME WITH A SPARE TIRE BUT HAS A TIRE PUNCTURE REPAIR KIT. MY TIRE BEYOND PUNCTURE REPAIR. A CAR WITH NO SPARE TIRE OF ANY KIND IS EXTREMELY DANGEROUS SITUATION FOR ANYONE. 2019 PRIUS PRIMES DON'T COME WIT…
Owner-reported narrative. 11,597 miles reported. Look up ODI 11282714 at NHTSA ↗
Owner report 11361309 · 2020-09-26 (September 26, 2020)
10/19-LEFT REAR TIRE KEPT LOOSING PRESSURE, I TOOK IT TO THE MECHANIC, THEY COULDN'T FIND ANYTHING, I AGAIN TOOK IT AFTER 2 WEEKS, THEY CHANGED THE TIRE. MILES 7014. ON 9/26/20-MILES 16430, THE SAME TIRE LEFT PASSENGER BLEW OUT ON THE FREEWAY. NO INDICATOR OF TIRE PRESSURE BEING LOW CAME ON. THE TIRE WAS COMPLETELY BLOWN OUT. I LOST CONTROL OF THE CAR, THANKFULLY IT STOPPED ON LEFT SIDE. IT WAS VERY SCARY. NO WAS HURT, BUT I COULD HAVE DIED. I WAS DRIVING ABOUT 70MPH.
Owner-reported narrative. 6,430 miles reported. Look up ODI 11361309 at NHTSA ↗
Owner report 11366556 · 2020-10-26 (October 26, 2020)
PASSENGER SIDE BEHIND THE DRIVER'S SEAT'S TIRE BLEW OUT. STARTED TO DRIVE AND CAR WAS MOVING SLOWER AND EVENTUALLY HAD TO PULL OVER BECAUSE CAR FELT UNSTABLE. WAS NOT GIVEN AN ALARM THAT THE TIRE WAS BLOWN AND FLAT. WAS DRIVING LESS THAN 30MPH, IN A STRAIGHT, FLAT STREET.
Owner-reported narrative. 17,000 miles reported. Look up ODI 11366556 at NHTSA ↗
Owner report 11417512 · 2021-05-17 (May 17, 2021)
I've have to take my 2019 Prius Prime (with 20,000 miles total) in twice for brake issues in 6 weeks. Each time the dealer had to deal with a rotor heat issue. The first service was on 3/29/2021, the initial reason for appt was hearing squealing from the front. Upon inspection dealer found major heat marks and deep scratches/grooves as well as the rear rotors had deep scratches as well . All 4 rotors were resurfaced and the brake pads were “scuffed” during the service. At that time all brakes were inspected with the front brakes having 9mm and …
Owner-reported narrative. Look up ODI 11417512 at NHTSA ↗
Owner report 11716267 · 2026-02-06 (February 6, 2026)
I was parked. I put my car in reverse. I heard the beeping sound confirming it was in reverse. I put my foot on the accelerator and the car went forward instead of reverse. This happened twice. I immediately shut off the car and turned it back on. Then it worked fine, and continued to work fine for the rest of the day as I drove to 7-8 more stops where I shut off the car. This was witnessed by a friend who confirmed that he heard the beeping sound for reverse, yet the car moved forward when I pushed on the gas. It definitely was not any kind o…
Owner-reported narrative. Look up ODI 11716267 at NHTSA ↗
Recall history
1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
19V544000 · Service Brakes | Electronic Stability Control (Esc)
Reported: 2019-07-24 (July 24, 2019)
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, 2019-2020 Toyota Prius Prime, and 2020 Corolla HV vehicles. The brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
Consequence: Deactivation of the vehicle stability control system or a loss of braking assist increases the risk of a crash.
Remedy: Toyota will notify owners, and dealers will inspect and, if necessary, replace the brake booster pump, free of charge. The recall began September 20, 2019. Toyota owners may contact Toyota customer service at 1-888-270-9371 and Lexus owners may contact Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are K1L/K0L. Lexus' numbers for this recall are K2F/KLF.
NHTSA campaign record ↗Vehicle analysis explorer
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
8 unique complaints in this selection. Analysis snapshot: 2026-10-01.
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
| Component | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|---|---|
| Electrical System | 716.7%ODI 11390944LARGE SCREEN SOMETIMES GOES BLANK AND REBOOTS, AS IF THE CAR WAS JUST RESTARTED. VEHICLE IS TRAVELING WHEN THIS OCCURS. TYPICALLY HAPPENS AT CRUISING SPEEDS. | 16.3%ODI 11374200 · 15,000 mi'HYBRID SYSTEM FAILURE' APPEARED ON DASH DISPLAY DURING A LONG (120 MILE) DRIVE AT HIGHWAY SPEED ON SEPTEMBER 24. AFTER DRIVING ABOUT 40 MILES FURTHER, THE 'CHECK ENGINE LIGHT' CAME ON AND THE DISPLAY SAID TO PULL OVER IMMEDIATELY. AS I PULLED OFF THE FREEWAY, MESSAGES TOLD ME THE POWER STEERING AND POWER BRAKES WERE SHUTTING OFF AND LEFT ME IN FEAR THE CAR WOULD DIE ON THE FREEWAY RAMP BEFORE I COULD PULL OVER. TOWED CAR TO DEALER WHO FIXED A LOOSE CABLE. THIS WEEK (11/10) THE DISPLAY SHOWED THE SAME MESSAGE. THIS IS NOW A RECURRING PROBLEM W… | 112.5%ODI 11245916 · 1,080 miTL* THE CONTACT OWNS A 2019 TOYOTA PRIUS PRIME. WHILE CHARGING THE VEHICLE'S BATTERY, THE DOORS ABRUPTLY LOCKED ON THEIR OWN. THE CONTACT CALLED ROADSIDE ASSISTANCE TO HAVE THE DOORS UNLOCKED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,080. THE VIN WAS INVALID. | 318.8%ODI 11394408 · 18,930 miTHE DISPLAY ON THE MEDIA-CONTROL UNIT WOULD SOMETIMES GO BLANK, IN PART OR ENTIRELY. THE TOUCHSCREEN ISSUES INTERFERED WITH DRIVERS' ABILITY TO USE HEAT, AIR CONDITIONING, DEFROST AND DEFOGGING SYSTEMS. THIS HAS HAPPENED AT LEAST 30 TIMES DURING THE PAST YEAR. THE LAST INCIDENT OCCURRED ON 01/13/2021. THIS HAPPENS WHILE IN MOTION. IT ALSO HAPPENED ON MY 2017 PRIUS PRIME MANY TIMES. THIS PROBLEM HAS BEEN REPORTED TO TOYOTA BY MANY OWNERS. NO SOLUTION HAS BEEN FORTHCOMING. THIS IS THE SAME ISSUE THAT PROMPTED THE CURRENT TESLA RECALL. THE PRIUS C… | 330.0%ODI 11545583 · 80,000 miThe contact owns a 2021 Toyota Prius Prime. The contact stated that after the vehicle was shifted into park, the key was removed and the contact stepped away from the vehicle, when the vehicle inadvertently started to roll away. As a result, the vehicle rolled into the neighbor’s driveway and grazed another vehicle then stopped. Additionally, the contact stated that while the vehicle was on the charger port, the vehicle failed to start. The dealer was notified of the failure and the contact was advised to take the vehicle in to be diagnosed. Th… | 112.5%ODI 11476065Prior to making a turn into a residential driveway, the vehicle throttled up and there was no response from the vehicle when the brakes were applied. The vehicle would not stop in motion. Based on my experience of this event, it is my firm belief that the vehicle shut down completely as a result to correct the throttle event, and the vehicle was not responsive to application of brake to bring the car to a stop. The safety and the safety of other was put at risk because the car would not come to a stop and the vehicle did not respond. If th… | 350.0%ODI 11720026There is an unexplained loss of 12V power from the 12V battery, and the car will not start. This was reported to the local Toyota dealership on 12/5/25. The car had to be jumped in order to drive it to the dealership/service department. They said the 12V battery was fully charged when they inspected it and there was no parasitic drain on the the battery. They inspected the battery again on 12/30/25 during a routine scheduled service and the 12V battery was good. We have since experienced the inability to start the car on the following dates: 1… | 541.7%ODI 11605816The contact owns a 2024 Toyota Prius Prime. The contact received notification of NHTSA Campaign Number: 24V274000 (Electrical System, Latches/Locks/Linkages) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. |
| Visibility/Wiper | 921.4%ODI 10965954 · 7,500 miA SMALL ROCK HIT THE WINDSHIELD AND IT BROKE, SEEMS TO BE A WEAK SPOT. I WAS DRIVING ON THE HIGHWAY. | 16.3%ODI 11074007 · 550 miDRIVING 60 MPH ON INTERSTATE A PIECE OF DEBRIS HIT MY WINDSHIELD. THE PIECE WAS SO SMALL I DIDN'T EVEN SEE IT HIT THE WINDSHIELD. THE PIECE DID PRETTY SIGNIFICANT DAMAGE TO THE WINDSHIELD AND IT SPIDERED OUT IN ALL DIFFERENT DIRECTIONS, LARGER THAN A QUARTER. MY CONCERN IS THAT I HAVE BEEN IN OTHER VEHICLES AND HAD DEBRIS HIT THE WINDSHIELD THE SAME SITUATION THAT IS LARGER AND JUST BARLEY PUT A NICK IN THE WINDSHIELD. IVE READ ON COMPLAINTS ABOUT 16' AND 17' MODELS HAVING THIS ISSUE AS WELL AND IT DOESN'T SEEM LIKE TOYOTA IS ADDRESSING TH… | 00.0%No examples available for this selection. | 531.3%ODI 11307961 · 900 miON MULTIPLE OCCASIONS, FROST DEVELOPING ON THE INSIDE OF THE WINDSHIELD WHILE VEHICLE PARKED IN THE PARKING LOT AT WORK 2 TIMES(JAN 17TH AND THE 30TH AT HOME AND AT WORK IN THE MORNING AND AFTER WORK) AND ANOTHER TIME WHILE VEHICLE PARKED AT HOME IN THE DRIVEWAY. IT TAKES 20 OR MORE MINUTES TO DEFROST THE WINDSHIELD.THE WIPERS CAUSE VISIBILITY PROBLEMS DUE TO THE WATER AND SNOW TURNING TO ICE. | 110.0%ODI 11416289 · 518 miCAN'T SEE VEHICLE DISPLAY SCREEN DURING BRIGHT SUNNY DAYS, WHICH I FIND DANGEROUS CONTACTED TOYOTA ABOUT ISSUE, THEY DON'T CARE ABOUT PEOPLE SAFETY | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 18.3%ODI 11692435Top of side mirrors melt and warped in hot weather. It popped off while driving at freeway speeds into traffic. |
| Unknown Or Other | 511.9%ODI 10983806 · 4,800 miTOYOTA SAFETY CONNECT COMMUNICATION MODULE HAS CEASED FUNCTIONING. VEHICLE TELEMATICS INOPERATIVE. SOS BUTTON INOPERATIVE. COLLISION NOTIFICATION INOPERATIVE. DEALER UNABLE TO DIAGNOSE. | 318.8%ODI 11307431 · 22,500 miAFTER STARTING FROM A STOP AFTER THE TRAFFIC LIGHT TURNED GREEN, THE CAR IN FRONT OF ME PULLED AHEAD AS THEY ACCELERATED FASTER THAN ME. WHEN THE CAR IN FRONT OF ME WAS ABOUT 50 YARDS IN FRONT OF ME, AND I HAD REACHED ABOUT 25 MILES PER HOUR THE CAR'S COLLISION AVOIDANCE SYSTEM ENGAGED AND SLAMMED ON THE BRAKES AND BROUGHT ME TO A FULL STOP. THE CAR IN FRONT OF ME HAD NOT APPLIED THEIR BRAKES OR SLOWED AT ALL, AND THERE WERE NO VISIBLE OBSTACLES. MY CAR STOPPED SO SUDDENLY THAT I THOUGHT I HAD BEEN HIT FROM THE REAR AT HIGH SPEED UNTIL THE RED … | 112.5%ODI 11716267I was parked. I put my car in reverse. I heard the beeping sound confirming it was in reverse. I put my foot on the accelerator and the car went forward instead of reverse. This happened twice. I immediately shut off the car and turned it back on. Then it worked fine, and continued to work fine for the rest of the day as I drove to 7-8 more stops where I shut off the car. This was witnessed by a friend who confirmed that he heard the beeping sound for reverse, yet the car moved forward when I pushed on the gas. It definitely was not any kind o… | 00.0%No examples available for this selection. | 110.0%ODI 11459435A sticky accelerator caused my 2021 Prius to lurch forward into a wall. I was pulling into a parking place when this happened. The front airbag deployed. This is the second time this has happened to me with a Prius. In my previous Prius it happened to me two years ago. Both times the vehicle suddenly lurched forward. It was terrifying. | 112.5% | 00.0%No examples available for this selection. | 325.0%ODI 11622626Hello, I purchased this prius prime and was given only 1 key. The second key (recall) was given to me incomplete and toyota of america will not make good on a complete key set. I was given an incomplete key at I-5 toyota of Olympia WA. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) |
| Power Train | 37.1%ODI 11377239 · 70,000 miJUST FIVE MINUTES AFTER I LEFT THE HOUSE, I WAS DRIVING AT 15 MILES MPH ON A CURVED ROAD AND THE VEHICLE COMPLETELY LOST POWER. THIS INCLUDES BOTH THE ELECTRIC MOTOR AND THE GAS MOTOR. BOTH THE STEERING SYSTEM AND BRAKES MALFUNCTIONED, CAUSING THE STEERING WHEEL TO BECOME TOO STIFF TO TURN AND THE BRAKES WERE NOT ABLE TO BE PRESSED DOWN NO MATTER HOW HARD I TRIED. THIS CAUSED THE CAR TO SWERVE OFF THE ROAD AND HIT A LIGHT POLE. NOT ONLY DID THE AUTOMATIC COLLISION PREVENTION SYSTEM FAILED TO WORK, THE AIRBAGS ALSO FAILED TO DEPLOY WITH THE AMOU… | 212.5%ODI 11517150Take foot of break, car accelerates under power. Sooner or later, this is going to result in killing a pedestrian. The question has been for the last year, is this a behavior that can be gotten used to. The answer is definitely NO! This resulted in a near collision with a pedestrian today. Toyota believes the behavior is intentional and will not confirm the safety issue. Farmers Insurance is willing to believe the issue exists without inspection but has no idea what to do. You have a problem on your hands. Biden is trying to transition almos… | 00.0%No examples available for this selection. | 318.8%ODI 11374192 · 6,500 miMICE CHEWED THROUGH WIRES AND AIR FILTER, CAUSING DAMAGE TO THE HYBRID SYSTEM. THE CHECK HYBRID SYSTEM WARNING SIGN CAME ON AND THE CAR RUNNING ROUGH. TOYOTA DEALER CHARGED $13066.81 FOR THE DAMAGE. | 220.0%ODI 11545583 · 80,000 miThe contact owns a 2021 Toyota Prius Prime. The contact stated that after the vehicle was shifted into park, the key was removed and the contact stepped away from the vehicle, when the vehicle inadvertently started to roll away. As a result, the vehicle rolled into the neighbor’s driveway and grazed another vehicle then stopped. Additionally, the contact stated that while the vehicle was on the charger port, the vehicle failed to start. The dealer was notified of the failure and the contact was advised to take the vehicle in to be diagnosed. Th… | 00.0%No examples available for this selection. | 233.3%ODI 11750574My 2023 Prius Prime cannot be charged normally in hot weather without triggering a thermal-protection fault on its high-voltage charging system. Avondale Toyota diagnosed it in writing: "CODE P1CE996 CHARGER COOLING FAN REVOLUTION SENSOR COMPONENT INTERNAL FAILURE. THE ELECTRIC CHARGER ASSEMBLY HAS A INTERNAL OPEN CIRCUIT CAUSING IT TO BE INOP. RECOMMEND REPLACEMENT ADD PN# G9090-47061." Quote: $2,516.99 plus ~$200 diagnostic. The vehicle cannot verify its high-voltage charger's cooling fan is operating. In Phoenix heat (100F+), normal charging… | 00.0%No examples available for this selection. |
| Service Brakes | 49.5%ODI 11373959 · 20,000 miCLICKING NOISE FROM LF WHEEL AREA UPON DECELERATION/BREAKING. DEALER HAS EXAMINED BREAKS MULTIPLE TIMES AND ISSUE IS NOT RESOLVED. | 16.3%ODI 11487667 · 40,063 miThe contact owns a 2018 Toyota Prius. The contact stated while driving approximately 5 MPH and in heavy traffic, the contact depressed the brake pedal for traffic but the brakes failed. The contact stated no warning light was illuminated. The contact crashed into the rear end of a truck. The damage was very light due to the low speed. The top of the hood at the front was scratched and the grill also sustained minor scratches. The contact continued on the road. The contact had taken the vehicle to a local dealer, who contacted a manufacturer rep… | 112.5%ODI 11417512I've have to take my 2019 Prius Prime (with 20,000 miles total) in twice for brake issues in 6 weeks. Each time the dealer had to deal with a rotor heat issue. The first service was on 3/29/2021, the initial reason for appt was hearing squealing from the front. Upon inspection dealer found major heat marks and deep scratches/grooves as well as the rear rotors had deep scratches as well . All 4 rotors were resurfaced and the brake pads were “scuffed” during the service. At that time all brakes were inspected with the front brakes having 9mm and … | 16.3%ODI 11376393 · 2,000 miI WAS GOING TO PARK MY CAR IN PARKING LOT OF MY APARTMENT. I PUSHED THE BAKER, THE CAR DIDN'T DECREASE THE SPEED OR STOP, BUT ACCELERATED. IT WAS JUST OUT OF CONTROL AND CRASHED TO THE WALL. THE SENSOR SYSTEM DIDN'T DO ANY JOB, NOT EVEN A WARNING. | 220.0%ODI 11492523Brakes of my Toyota Pirius Prime did not work after I was hit on my right side. Brakes completlety was out. Also I was not able to run the car. The cars brakes should work even I got an accident to precent some further damage to other cars. | 112.5%ODI 11473301On June 28, 2022 at around 20:10 PM, while on vacation at a resort in the Laurentian Mountains in Quebec, Canada, I went down to charge the car at the only charging station at the resort. It was being used, so I returned to our cabin in the D building. As I approached the building, I pulled up to clear a car so that I could park beside it. I slowed and before I could put the car in reverse, the car rolled forward a few inches. My foot was already on the brake so I pressed it harder. But the car continued to roll forward. It wouldn’t stop. When … | 00.0%No examples available for this selection. | 18.3%ODI 11764918Incident: On Sept 12, 2026, my 2024 Toyota Prius Prime continued moving forward after I pressed the Park button, causing a collision with my condo garage wall. This was unintended vehicle movement after Park engagement. The vehicle uses a push‑button, shift‑by‑wire Park system, so any electronic malfunction can affect its ability to remain stationary. Recent recall work: Two days before the incident (Sept 10, 2026), Toyota performed recall work on the vehicle. Because the Prius Prime relies heavily on electronic control modules, this timing ma… |
| Vehicle Speed Control | 12.4%ODI 11724443In the 2017 Prius Prime when the car switches from Electric power to gas the car frequently fails to allow you to accelerate. It is like you are stuck in neutral on the freeway, taking your foot off of the acceleration pedal and pushing it down doesn't always fix the issue. The accelerator foot pedal can be completely down to the floorboard as you are losing speed. The safety issue is that you are losing speed, and on the freeway and the car doesn't recover losing some control. I have taken the car to the Toyota delearship and when taken in th… | 16.3%ODI 11553897My 2018 Toyota Prius Supreme was parked too far away from the curb in front of a house where we were invited, in a residential area in Naperville IL. I entered the car to park it properly. I had my foot on the brakes and pressed the starting button for the engine to turn on. I then put the car on reverse and suddently the car accelerated uncontollably. Went on the grass, hit the neighbor's mailbox and stopped by crashing on a tree. I was in shock but luckily not injured. Other guests were present and witnessed the incident. Police was c… | 00.0%No examples available for this selection. | 318.8%ODI 11376393 · 2,000 miI WAS GOING TO PARK MY CAR IN PARKING LOT OF MY APARTMENT. I PUSHED THE BAKER, THE CAR DIDN'T DECREASE THE SPEED OR STOP, BUT ACCELERATED. IT WAS JUST OUT OF CONTROL AND CRASHED TO THE WALL. THE SENSOR SYSTEM DIDN'T DO ANY JOB, NOT EVEN A WARNING. | 110.0%ODI 11604557 · 34,000 miThe contact owns a 2021 Toyota Prius Prime. The contact stated while driving 45–50 MPH and approaching a stop sign, the brake pedal was depressed but the vehicle failed to respond. The driver continued to pump the brake pedal, but the vehicle failed to respond and depressed to the floorboard. The vehicle accelerated, veered across the road, jumped the curb, and stopped. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and an engineer determin… | 225.0%ODI 11482812When adaptive cruise control is engaged and a car cuts in front of you the car will accelerate rapidly at first nearly hitting the car before it slows. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Air Bags | 24.8%ODI 11377239 · 70,000 miJUST FIVE MINUTES AFTER I LEFT THE HOUSE, I WAS DRIVING AT 15 MILES MPH ON A CURVED ROAD AND THE VEHICLE COMPLETELY LOST POWER. THIS INCLUDES BOTH THE ELECTRIC MOTOR AND THE GAS MOTOR. BOTH THE STEERING SYSTEM AND BRAKES MALFUNCTIONED, CAUSING THE STEERING WHEEL TO BECOME TOO STIFF TO TURN AND THE BRAKES WERE NOT ABLE TO BE PRESSED DOWN NO MATTER HOW HARD I TRIED. THIS CAUSED THE CAR TO SWERVE OFF THE ROAD AND HIT A LIGHT POLE. NOT ONLY DID THE AUTOMATIC COLLISION PREVENTION SYSTEM FAILED TO WORK, THE AIRBAGS ALSO FAILED TO DEPLOY WITH THE AMOU… | 212.5%ODI 11502542Air bag did not deploy during a head on collision at 25-30 mph. No warning lamps. Car is totaled according to tow truck driver. Currently at the body shop, waiting for adjusters approval for body shop to take car apart to assess the damage. | 00.0%No examples available for this selection. | 16.3%ODI 11496798 · 14,000 miThe contact owns a 2020 Toyota Prius Prime. The contact stated that while driving slowly into a parking space the vehicle suddenly experience unintended acceleration and accelerated forward before crashing into a building. During the crash, the front end of the vehicle was severely damaged but the air bags did not deploy. No injuries were reported. The vehicle was towed from the scene. No police report was filed. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified. The VIN was not available. … | 110.0%ODI 11492523Brakes of my Toyota Pirius Prime did not work after I was hit on my right side. Brakes completlety was out. Also I was not able to run the car. The cars brakes should work even I got an accident to precent some further damage to other cars. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 18.3%ODI 11742384 · 35,981 miThe contact owned a 2024 Toyota Prius Prime PHEV. The contact stated that while driving at 40 MPH, the vehicle was involved in a head-on collision with another vehicle that was traveling towards the contact's vehicle at approximately 50 MPH. The contact stated that during the impact, the steering wheel detached and hit the driver's body. The air bags failed to deploy. There was no warning light illuminated after the crash. The vehicle went into Crash mode and automatically connected with OnStar, which called emergency units. The contact state… |
| Fuel/Propulsion System | 24.8%ODI 11378328 · 30 miI LOST POWER ON OVERPASS. HYBRID MALFUNCTION LIGHT, COLLISION LIGHT, ENGINE LIGHT ALL CAME ON. ALMOST MATCHING RECALL, BUT TOYOTA SERVICE TOLD ME IT'S A MODULE AND WOULD COST 1200$ TO FIX. I TOLD THEM NO. CHARGED ME 144$ AND I ERASED CODE, WITH NO PROBLEM SINCE? TOYOTA DOES NOT CARE AND I COMPLAINED? | 212.5%ODI 11374200 · 15,000 mi'HYBRID SYSTEM FAILURE' APPEARED ON DASH DISPLAY DURING A LONG (120 MILE) DRIVE AT HIGHWAY SPEED ON SEPTEMBER 24. AFTER DRIVING ABOUT 40 MILES FURTHER, THE 'CHECK ENGINE LIGHT' CAME ON AND THE DISPLAY SAID TO PULL OVER IMMEDIATELY. AS I PULLED OFF THE FREEWAY, MESSAGES TOLD ME THE POWER STEERING AND POWER BRAKES WERE SHUTTING OFF AND LEFT ME IN FEAR THE CAR WOULD DIE ON THE FREEWAY RAMP BEFORE I COULD PULL OVER. TOWED CAR TO DEALER WHO FIXED A LOOSE CABLE. THIS WEEK (11/10) THE DISPLAY SHOWED THE SAME MESSAGE. THIS IS NOW A RECURRING PROBLEM W… | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 220.0%ODI 11651621Rodents accessed and damaged the car because there essentials components are not protected. | 112.5%ODI 11476065Prior to making a turn into a residential driveway, the vehicle throttled up and there was no response from the vehicle when the brakes were applied. The vehicle would not stop in motion. Based on my experience of this event, it is my firm belief that the vehicle shut down completely as a result to correct the throttle event, and the vehicle was not responsive to application of brake to bring the car to a stop. The safety and the safety of other was put at risk because the car would not come to a stop and the vehicle did not respond. If th… | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
| Component | Mileage range (25th–75th percentile) | Median | Usable records | Examples |
|---|---|---|---|---|
| Wheels | Too few reports for a range | 14,299 mi | 4 (sparse) | ODI 11202835 · 27,452 miCAR HAD 27540 MILES ON FACTORY ORIGINAL TOYO NANOENERGY TIRES WHEN THE REAR PASSENGER TIRE BLEW OUT. I WAS 22 MILES INTO MY DRIVE HOME . NO TPS WARNING AND I HAD VISUALLY LOOKED AT MY TIRES BEFORE HEADING HOME. THE ENTIRE TREAD SEPARATED FROM THE SIDEWALLS. THE SIDEWALLS STAYED WITH THE RIM AND I WAS ABLE TO SAFELY STOP THE CAR ON THE GRASS MEDIAN. THIS TYPE OF SIDEWALL BLOWOUT HAS NEVER HAPPENED IN ALL MY YEARS OF DRIVING. I WAS ON US-321 NORTH BOUND JUST AFTER THE HARDIN RD EXIT GOING 70 MPH AT TIME OF BLOWOUT. NOT IN A TURN BUT NEARLY ST… ODI 11282714 · 11,597 mi2 TOYOTA COMPLAINTS: 1) MY 2019 PRIUS PRIME 11,597 MILES: ON HWY 85 SOUTH 11/27 10:30PM GOT FLAT TIRE & DROVE TO SIDE LANE ON HWY. CALLED TOYOTA TOW SERVICE @ 10:37PM WHICH IS IN GEORGIA NOT CALIF. TOW NOT SHOW UNTIL 1:16AM 11/27 AND TOWED CAR TO DEALER. IT TOOK 20 MIN. FOR CALL CENTER IN GEORGIA TO INITIATE TOW 2) THE PRIUS PRIME DOES NOT COME WITH A SPARE TIRE BUT HAS A TIRE PUNCTURE REPAIR KIT. MY TIRE BEYOND PUNCTURE REPAIR. A CAR WITH NO SPARE TIRE OF ANY KIND IS EXTREMELY DANGEROUS SITUATION FOR ANYONE. 2019 PRIUS PRIMES DON'T COME WIT… ODI 11361309 · 6,430 mi10/19-LEFT REAR TIRE KEPT LOOSING PRESSURE, I TOOK IT TO THE MECHANIC, THEY COULDN'T FIND ANYTHING, I AGAIN TOOK IT AFTER 2 WEEKS, THEY CHANGED THE TIRE. MILES 7014. ON 9/26/20-MILES 16430, THE SAME TIRE LEFT PASSENGER BLEW OUT ON THE FREEWAY. NO INDICATOR OF TIRE PRESSURE BEING LOW CAME ON. THE TIRE WAS COMPLETELY BLOWN OUT. I LOST CONTROL OF THE CAR, THANKFULLY IT STOPPED ON LEFT SIDE. IT WAS VERY SCARY. NO WAS HURT, BUT I COULD HAVE DIED. I WAS DRIVING ABOUT 70MPH. |
| Electrical System | Too few reports for a range | 1,080 mi | 1 (sparse) | ODI 11245916 · 1,080 miTL* THE CONTACT OWNS A 2019 TOYOTA PRIUS PRIME. WHILE CHARGING THE VEHICLE'S BATTERY, THE DOORS ABRUPTLY LOCKED ON THEIR OWN. THE CONTACT CALLED ROADSIDE ASSISTANCE TO HAVE THE DOORS UNLOCKED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,080. THE VIN WAS INVALID. |
| Electronic Stability Control (Esc) | Too few reports for a range | 250 mi | 1 (sparse) | ODI 11252625 · 250 miWHEN I DRIVE THE VEHICLE ON THE FREEWAY, IT FEELS UNSTABLE. IT GOES LEFT AND RIGHT. THE VEHICLE IS BRAND NEW. WE JUST BOUGHT IT LAST WEEK. TIRE PRESSURE IS GOOD AND THE DEALERSHIP SAID THERE IS NO RECALL ON THE CAR. |
| Latches/Locks/Linkages | Too few reports for a range | 1,080 mi | 1 (sparse) | ODI 11245916 · 1,080 miTL* THE CONTACT OWNS A 2019 TOYOTA PRIUS PRIME. WHILE CHARGING THE VEHICLE'S BATTERY, THE DOORS ABRUPTLY LOCKED ON THEIR OWN. THE CONTACT CALLED ROADSIDE ASSISTANCE TO HAVE THE DOORS UNLOCKED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,080. THE VIN WAS INVALID. |
| Steering | Too few reports for a range | 250 mi | 1 (sparse) | ODI 11252625 · 250 miWHEN I DRIVE THE VEHICLE ON THE FREEWAY, IT FEELS UNSTABLE. IT GOES LEFT AND RIGHT. THE VEHICLE IS BRAND NEW. WE JUST BOUGHT IT LAST WEEK. TIRE PRESSURE IS GOOD AND THE DEALERSHIP SAID THERE IS NO RECALL ON THE CAR. |
| Tires | Too few reports for a range | 27,452 mi | 1 (sparse) | ODI 11202835 · 27,452 miCAR HAD 27540 MILES ON FACTORY ORIGINAL TOYO NANOENERGY TIRES WHEN THE REAR PASSENGER TIRE BLEW OUT. I WAS 22 MILES INTO MY DRIVE HOME . NO TPS WARNING AND I HAD VISUALLY LOOKED AT MY TIRES BEFORE HEADING HOME. THE ENTIRE TREAD SEPARATED FROM THE SIDEWALLS. THE SIDEWALLS STAYED WITH THE RIM AND I WAS ABLE TO SAFELY STOP THE CAR ON THE GRASS MEDIAN. THIS TYPE OF SIDEWALL BLOWOUT HAS NEVER HAPPENED IN ALL MY YEARS OF DRIVING. I WAS ON US-321 NORTH BOUND JUST AFTER THE HARDIN RD EXIT GOING 70 MPH AT TIME OF BLOWOUT. NOT IN A TURN BUT NEARLY ST… |
Complaint and recall timeline
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
| Month | Complaints | Campaigns announced | Examples |
|---|---|---|---|
| 2024-11 | 0 | None | No examples available for this selection. |
| 2024-12 | 0 | None | No examples available for this selection. |
| 2025-01 | 0 | None | No examples available for this selection. |
| 2025-02 | 0 | None | No examples available for this selection. |
| 2025-03 | 0 | None | No examples available for this selection. |
| 2025-04 | 0 | None | No examples available for this selection. |
| 2025-05 | 0 | None | No examples available for this selection. |
| 2025-06 | 0 | None | No examples available for this selection. |
| 2025-07 | 0 | None | No examples available for this selection. |
| 2025-08 | 0 | None | No examples available for this selection. |
| 2025-09 | 0 | None | No examples available for this selection. |
| 2025-10 | 0 | None | No examples available for this selection. |
| 2025-11 | 0 | None | No examples available for this selection. |
| 2025-12 | 0 | None | No examples available for this selection. |
| 2026-01 | 0 | None | No examples available for this selection. |
| 2026-02 | 1 | None | ODI 11716267I was parked. I put my car in reverse. I heard the beeping sound confirming it was in reverse. I put my foot on the accelerator and the car went forward instead of reverse. This happened twice. I immediately shut off the car and turned it back on. Then it worked fine, and continued to work fine for the rest of the day as I drove to 7-8 more stops where I shut off the car. This was witnessed by a friend who confirmed that he heard the beeping sound for reverse, yet the car moved forward when I pushed on the gas. It definitely was not any kind o… |
| 2026-03 | 0 | None | No examples available for this selection. |
| 2026-04 | 0 | None | No examples available for this selection. |
| 2026-05 | 0 | None | No examples available for this selection. |
| 2026-06 | 0 | None | No examples available for this selection. |
| 2026-07 | 0 | None | No examples available for this selection. |
| 2026-08 | 0 | None | No examples available for this selection. |
| 2026-09 | 0 | None | No examples available for this selection. |
| 2026-10 (partial) | 0 | None | No examples available for this selection. |
Emerging complaint spikes
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2022: 7 complaints · 2023: 2 complaints
| Model year | Through age 0 | Through age 1 | Through age 2 |
|---|---|---|---|
| 2022 | 5 | 6 | 7 |
| 2023 | 1 | 1 | 2 |
Date coverage across each selected cohort
| Year | Incident dates used | Filing date fallbacks | Excluded dates |
|---|---|---|---|
| 2022 | 7 | 0 | 1 |
| 2023 | 6 | 0 | 0 |
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
| Component | Wheels | Electrical System | Electronic Stability Control (Esc) | Latches/Locks/Linkages | Service Brakes | Steering | Tires | Unknown Or Other |
|---|---|---|---|---|---|---|---|---|
| Wheels | — | 0 | 0 | 0 | 0 | 0 | 1ODI 11202835 · 27,452 miCAR HAD 27540 MILES ON FACTORY ORIGINAL TOYO NANOENERGY TIRES WHEN THE REAR PASSENGER TIRE BLEW OUT. I WAS 22 MILES INTO MY DRIVE HOME . NO TPS WARNING AND I HAD VISUALLY LOOKED AT MY TIRES BEFORE HEADING HOME. THE ENTIRE TREAD SEPARATED FROM THE SIDEWALLS. THE SIDEWALLS STAYED WITH THE RIM AND I WAS ABLE TO SAFELY STOP THE CAR ON THE GRASS MEDIAN. THIS TYPE OF SIDEWALL BLOWOUT HAS NEVER HAPPENED IN ALL MY YEARS OF DRIVING. I WAS ON US-321 NORTH BOUND JUST AFTER THE HARDIN RD EXIT GOING 70 MPH AT TIME OF BLOWOUT. NOT IN A TURN BUT NEARLY ST… | 0 |
| Electrical System | 0 | — | 0 | 1ODI 11245916 · 1,080 miTL* THE CONTACT OWNS A 2019 TOYOTA PRIUS PRIME. WHILE CHARGING THE VEHICLE'S BATTERY, THE DOORS ABRUPTLY LOCKED ON THEIR OWN. THE CONTACT CALLED ROADSIDE ASSISTANCE TO HAVE THE DOORS UNLOCKED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,080. THE VIN WAS INVALID. | 0 | 0 | 0 | 0 |
| Electronic Stability Control (Esc) | 0 | 0 | — | 0 | 0 | 1ODI 11252625 · 250 miWHEN I DRIVE THE VEHICLE ON THE FREEWAY, IT FEELS UNSTABLE. IT GOES LEFT AND RIGHT. THE VEHICLE IS BRAND NEW. WE JUST BOUGHT IT LAST WEEK. TIRE PRESSURE IS GOOD AND THE DEALERSHIP SAID THERE IS NO RECALL ON THE CAR. | 0 | 0 |
| Latches/Locks/Linkages | 0 | 1ODI 11245916 · 1,080 miTL* THE CONTACT OWNS A 2019 TOYOTA PRIUS PRIME. WHILE CHARGING THE VEHICLE'S BATTERY, THE DOORS ABRUPTLY LOCKED ON THEIR OWN. THE CONTACT CALLED ROADSIDE ASSISTANCE TO HAVE THE DOORS UNLOCKED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,080. THE VIN WAS INVALID. | 0 | — | 0 | 0 | 0 | 0 |
| Service Brakes | 0 | 0 | 0 | 0 | — | 0 | 0 | 0 |
| Steering | 0 | 0 | 1ODI 11252625 · 250 miWHEN I DRIVE THE VEHICLE ON THE FREEWAY, IT FEELS UNSTABLE. IT GOES LEFT AND RIGHT. THE VEHICLE IS BRAND NEW. WE JUST BOUGHT IT LAST WEEK. TIRE PRESSURE IS GOOD AND THE DEALERSHIP SAID THERE IS NO RECALL ON THE CAR. | 0 | 0 | — | 0 | 0 |
| Tires | 1ODI 11202835 · 27,452 miCAR HAD 27540 MILES ON FACTORY ORIGINAL TOYO NANOENERGY TIRES WHEN THE REAR PASSENGER TIRE BLEW OUT. I WAS 22 MILES INTO MY DRIVE HOME . NO TPS WARNING AND I HAD VISUALLY LOOKED AT MY TIRES BEFORE HEADING HOME. THE ENTIRE TREAD SEPARATED FROM THE SIDEWALLS. THE SIDEWALLS STAYED WITH THE RIM AND I WAS ABLE TO SAFELY STOP THE CAR ON THE GRASS MEDIAN. THIS TYPE OF SIDEWALL BLOWOUT HAS NEVER HAPPENED IN ALL MY YEARS OF DRIVING. I WAS ON US-321 NORTH BOUND JUST AFTER THE HARDIN RD EXIT GOING 70 MPH AT TIME OF BLOWOUT. NOT IN A TURN BUT NEARLY ST… | 0 | 0 | 0 | 0 | 0 | — | 0 |
| Unknown Or Other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | — |
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
0 patterns with matching reports.
No narratives match the published patterns.