2013 Turtle Top ODYSSEY: complaints, problems and recalls

Reported: 2014-05-08 (May 8, 2014)

Turtle Top is recalling certain model year 2013 Odyssey and Van Terra transit buses manufactured April 11, 2013, through December 5, 2013, and equipped with certain Ricon S series and K series wheelchair lifts with an optional armored pendant cable. The armored cable may be positioned such that it does not clear the wheelchair lift.

Consequence: If the cable does not clear the wheel chair lift it may contact the power lug and if it does not have a nonconductive cover, or it has an improperly installed nonconductive cover, a short circuit may occur that could result in a fire.

Remedy: Turtle Top will notify owners, and Ricon will send the owner a supplemental cover kit and instructions, free of charge. The recall began in June 2014. Owners may contact Turtle Top customer service at 1-800-296-2105 or Ricon Customer Service at 1-800-322-2884 or by e-mail at [email protected]. Note: This campaign is a continuation of 13V-263.

Reported: 2014-10-17 (October 17, 2014)

Turtle Top is recalling certain model year 2006-2014 Odyssey, 2008-2009, 2011 Odyssey LT, and 2007-2008, 2010-2012 Odyssey XL, 2008, 2012 Terra Transport, and 2007-2008, 2013 Van Terra transit buses equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The platform side plate of the affected wheelchair lifts may crack.

Consequence: If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.

Remedy: Turtle Top will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began November 18, 2014. Owners may contact Turtle Top customer service at 1-574-831-4340 or Ricon customer service at 1-800-322-2884.

Reported: 2015-06-22 (June 22, 2015)

Turtle Top is recalling certain model year 2006-2014 Odyssey, 2011 Odyssey LT, 2006-2012 Terra Transport, 2014 Terra Transport, and 2014 Van Terra vehicles built on a GM chassis with a 6.6L engine. The affected transit buses and MPV specialty vehicles are equipped with Trans-Air add-on compressor mount kits, part numbers 4012506-01, 4012506-02, 4013126-01, 4013126-02, 4013235-01, 4013235-02, 4012909, 4013125, 4013222 and 717173 installed by Trans-Air personnel. After installing the compressor, a power distribution terminal strip may not have been properly reconnected.

Consequence: If the power distribution terminal strip has a poor connection or a loose connection, the strip may arc or overheat, increasing the risk of a vehicle fire.

Remedy: Turtle Top will notify owners, and dealers will inspect the power distribution terminal strip connection, correcting it as necessary, free of charge. The recall began on August 19, 2015. Owners may contact Turtle Top customer service at 1-800-673-2446.

Reported: 2016-01-13 (January 13, 2016)

Turtle Top is recalling certain model year 2006-2014 Odyssey, 2008-2009 and 2011 Odyssey LT, 2007-2008 and 2010-2012 Odyssey XL, 2008 and 2012 Terra Transport and 2007-2008 and 2013 Van Terra vehicles equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon. The affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.

Consequence: If the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting. This failure could cause the wheel chair lift platform to fall out of the vehicle when the doors are opened, increasing the risk of injury for the lift operator.

Remedy: Turtle Top will notify owners, and dealers will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on March 21, 2016. Owners may contact Turtle Top customer service at 1-574-831-4340, or Ricon customer service at 1-800-322-2884.

Reported: 2018-09-10 (September 10, 2018)

Turtle Top is recalling certain 2013-2018 Turtle Top Odyssey, VanTerra, and Terra Transit transit buses, equipped with Ricon S-Series and K-Series Titanium Wheelchair Lifts. The wheelchair lift positioning input cam may fail while the lift is in use, allowing the platform to travel higher than the vehicle floor height.

Consequence: If the wheelchair lift platform stops above the vehicle floor, the wheelchair user can tip inwards toward the vehicle when exiting the lift, increasing their risk of injury.

Remedy: Turtle Top will notify owners and dealers will replace the lift positioning input cam, free of charge. The recall began November 7, 2019. Owners may contact Turtle Top customer service at 1-800-296-2105.