U.S. public vehicle records

2002 Winnebago JOURNEY: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

1 owner complaints analyzed

3 distinct recall campaigns

9,080 mi median reported failure mileage

Scope: 2002 model year. Data updated: 2026-10-01 (October 1, 2026). 1 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Visibility:Defroster/Defogger/Hvac System:Heater Core is the most frequently named component, appearing in 1 of 1 complaints (100.0%). A complaint can name multiple components.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Visibility:Defroster/Defogger/Hvac System:Heater Core

Visibility:Defroster/Defogger/Hvac System:Heater Core: 1

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000

25,000 to 49,999

50,000 to 74,999

75,000 to 99,999

100,000 to 149,999

150,000 and above

Under 25,000: 1; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (1). 0 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2004

2004: 1

Pattern summary

Visibility:Defroster/Defogger/Hvac System:Heater Core leads the component reports. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10097109 · 2004-10-19 (October 19, 2004)

COMPLAINT RECEIVED VIA E-MAIL. " WHILE DRIVING ON INTERSTATE 81 WITH THE ON BOARD GENERATOR ON, WE NOTICED A FOUL ODOR COMING INTO THE COACH. SHORTLY AFTER A LOSS OF COOLANT THE DASH LIGHT CAME ON. WHEN I OPENED THE HOOD I FOUND THE HEATER CORE HAD SPRUNG A MAJOR COOLANT LEAK WHICH WAS SPRAYING HOT COOLANT ONTO THE HOT GENERATOR. I LATER LEARNED THIS SITUATION HAS EVERYTHING NECESSARY TO START A FIRE. WINNEBAGO AND THE COMPANY THAT BUILT THE HEATER CORE WILL NOT ASSIST IN ANY WAY WITH THIS MAJOR EXPENSIVE REPAIR. OTHER JOURNEY OWNERS I HAVE EN…

Owner-reported narrative. 9,080 miles reported. Look up ODI 10097109 at NHTSA ↗

Recall history

3 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

04V114000 · Equipment:Recreational Vehicle/Trailer:Lpg Systems:Tank Assembly

Reported: 2004-03-04 (March 4, 2004)

ON CERTAIN MOTORHOMES, THE LP TANK HAS STRESS ON WELD JOINTS AT THE POINT WHERE MOUNTING BRACKETS ARE WELDED TO THE TANK.

Consequence: THIS COULD CAUSE STRESS CRACKS AT THE WELD JOINTS AND LEAD TO AN LP LEAK AND CAUSE PERSONAL INJURY AND/OR VEHICLE DAMAGE.

Remedy: DEALERS WILL REINSTALL A CRADLE-STYLE CARRIER, AND, IF NECESSARY REPLACE THE LP TANK. THE RECALL BEGAN ON MARCH 25, 2004. OWNERS SHOULD CONTACT WINNEBAGO AT 641-585-6939.

NHTSA campaign record ↗

09V300000 · Equipment

Reported: 2009-07-29 (July 29, 2009)

WINNEBAGO IS RECALLING 1,547 MODEL YEAR 2001-2003 RECREATIONAL VEHICLES EQUIPPED WITH NORCOLD MODEL 1200LRIM REFRIGERATORS, MANUFACTURED FROM MARCH 1, 2001 TO DECEMBER 31, 2002, WITH SERIAL NUMBERS BETWEEN 1273701 AND 1536607, NON-CONSECUTIVELY. A FATIGUE FAILURE IN THE SECTION OF THE COOLING UNIT WHICH CONTAINS THE REFRIGERANT COULD ALLOW THE LIQUID SOLUTION TO SLOWLY LEAK. IF A LEAK OCCURS AND THE REFRIGERATOR CONTINUES TO BE OPERATED AFTER SOLUTION CIRCULATION HAS CEASED THE HEAT SOURCE COULD GENERATE VERY HIGH TEMPERATURES. AT SUCH HIGH TEMPERATURES, THE COOLING UNIT COULD RUPTURE.

Consequence: IF A LEAK OCCURS AND THE UNIT IS CONTINUES TO OPERATE, HYDROGEN GAS MAY BE EXPELLED AND CAN BE IGNITED, RESULTING IN A FIRE, POSSIBLY CAUSING SERIOUS INJURY OR DEATH.

Remedy: WINNEBAGO IS WORKING WITH NORCOLD AND NORCOLD WILL NOTIFY OWNERS AND THE VEHICLE'S REFRIGERATOR WILL BE REPAIRED FREE OF CHARGE (PLEASE SEE 09E-027). OWNERS MAY CONTACT NORCOLD'S RECALL CENTER AT 1-800-767-9101.

NHTSA campaign record ↗

10V525000 · Equipment

Reported: 2010-10-26 (October 26, 2010)

WINNEBAGO IS RECALLING CERTAIN RECREATIONAL VEHICLES EQUIPPED WITH 1200-SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL SWITCH DEVICES TO STOP POWER ARE NOT SUFFICIENT.

Consequence: THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK MAY NOT SHUT OFF IN SUFFICIENT TIME TO PREVENT A FIRE.

Remedy: WINNEBAGO IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL INFORMATION. THE RECALL BEGAN DURING DECEMBER 2010. OWNERS MAY CONTACT NORCOLD AT 1-800-767-9101 OR WINNEBAGO AT 1-641-585-3535.

NHTSA campaign record ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

1 unique complaints in this selection. Analysis snapshot: 2026-10-01.

100.0%Usable mileage1 / 1 records

100.0%Valid incident date1 / 1 records

100.0%Valid filing date1 / 1 records

100.0%Ordered incident and filing dates1 / 1 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

From model yearThrough model year

Component complaint heatmap
Component	2009	2010	2011	2012	2013	2014	2015	2016	2017	2018	2019	2022	2023
Electrical System	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	2100.0% ODI 10550407 · 11,400 mi WHILE OPERATING THE DRIVER FRONT SLIDE, THE HARNESS THAT ENCASES ELECTRICAL WIRES IN A PLASTIC CHAIN, DID NOT FLOW BACK INTO THE BOX DESIGNED FOR IT. THE PLASTIC CHAIN FAILED AND THE HARNESS BACKED UP AND GOT WEDGED BETWEEN THE AREA IT SLIDES INTO AND THE EXTERIOR OF THE SLIDE OUTSIDE THE MOTOR HOME SQUASHED THE HARNESS AND ELECTRICAL WIRES. AND OF COURSE, BECAUSE YOU ARE INSIDE THE RV CLOSING THE SLIDE, YOU DON'T SEE THE DAMAGES UNTIL ITS TOO LATE. THAT HARNESS ALSO IS ATTACHED TO A METAL BRACKET WHICH IS IN RETURN ATTACHED TO THE MOVING SLID… Look up ODI 10550407 at NHTSA ↗	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	133.3% ODI 11398937 TL* THE CONTACT OWNS A 2017 WINNEBAGO JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V404000 (ELECTRICAL SYSTEM, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. A DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. Look up ODI 11398937 at NHTSA ↗	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.
Structure:Body	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	150.0% ODI 11390312 · 13,255 mi RV SLIDEOUTS OFTEN HAVE PASSENGER SEATING. ON CERTAIN MODELS OF POWER GEAR SLIDE SYSTEMS, THERE IS A LOCK SYSTEM TO ENSURE THAT THE SLIDEOUT CAN'T MOVE WHILE DRIVING. THESE LOCKING MECHANISMS CIRCA 2010 - 2012? WERE DEFECTIVE AND OFTEN JAM IN THE UNLOCKED POSITION. THE OPERATOR HAS NO WAY OF KNOWING THAT THE LOCK IS INOPERATIVE AND NOT HOLDING THE SLIDEOUT CLOSED. THIS PRESENTS A DANGER TO THE INTEGRITY OF THE COACH AS A VEHICLE IN MOTION, AND A DANGER TO PASSENGERS WHO ARE SEAT-BELTED INTO THE SLIDEOUT. IN 2012 POWERGEAR AND KWIKEE (BOTH DIVI… Look up ODI 11390312 at NHTSA ↗	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	266.7% ODI 11111534 FRONT DRIVER SIDE SLIDE OUT ROOM WILL NOT EXTEND OR RETRACT. HAS GOTTEN STUCK TWICE IN THE LAST MONTH REQUIRING MOBILE ROADSIDE ASSISTANCE TO MANUALLY RETRACT THE SLIDE. Look up ODI 11111534 at NHTSA ↗	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.
Structure	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.
Equipment	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.
Tires	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.
Unknown Or Other	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	1100.0% ODI 11021724 WATER HEATER SCALD OPERATOR THE VEHICLE AND THE DESCRIPTION OF THE PROBLEM IS THE SAME AS THAT DESCRIBED IN NHTSA NO 15V758000. RV HAS ATWOOD ON DEMAND WATER HEATERS. THE AFFECTED WATER HEATER IS RESULTING IN USER BEING SCALDED. WINNEBAGO AND DEALER (LAZY DAYS) HAVE BEEN MADE AWARE OF PROBLEM ON MULTIPLE INSTANCES AND WERE REQUESTED TO CORRECT. MANUFACTURER AND DEALER REFUSED TO SEEK A SOLUTION TO PROBLEM AND HAS ONLY PROVIDED TEMPORARY, NON WORKING SOLUTIONS. VEHICLE PURCHASED NEW ON 09/30/2016 AND PROBLEM PERSISTED SINCE. VEHICLE HAS BEE… Look up ODI 11021724 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.
Engine And Engine Cooling:Exhaust System:Manifold/Header/Muffler/Tail Pipe	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.
Equipment:Recreational Vehicle/Trailer	0Unavailable No examples available for this selection.	150.0% ODI 10410058 TL* THE CONTACT OWNS A 2010 WINNEBAGO JOURNEY. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS THE FRONT WINDSHIELDS SUN BLOCKER SHADE WAS FRACTURED ON THE FRONT PASSENGER SIDE. IN ADDITION, HE NOTICED THAT THE FRONT WINDSHIELD WIPERS FAILED TO FUNCTION WHILE DRIVING IN INCLEMENT WEATHER. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 15,000. UPDATED 07/18/11 BF UPDATED 07/26/11 BF THE CONSUMER STATED THE HOT… Look up ODI 10410058 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
Component	Mileage range (25th–75th percentile)	Median	Usable records	Examples
Visibility:Defroster/Defogger/Hvac System:Heater Core	Too few reports for a range	9,080 mi	1 (sparse)	ODI 10097109 · 9,080 mi COMPLAINT RECEIVED VIA E-MAIL. " WHILE DRIVING ON INTERSTATE 81 WITH THE ON BOARD GENERATOR ON, WE NOTICED A FOUL ODOR COMING INTO THE COACH. SHORTLY AFTER A LOSS OF COOLANT THE DASH LIGHT CAME ON. WHEN I OPENED THE HOOD I FOUND THE HEATER CORE HAD SPRUNG A MAJOR COOLANT LEAK WHICH WAS SPRAYING HOT COOLANT ONTO THE HOT GENERATOR. I LATER LEARNED THIS SITUATION HAS EVERYTHING NECESSARY TO START A FIRE. WINNEBAGO AND THE COMPANY THAT BUILT THE HEATER CORE WILL NOT ASSIST IN ANY WAY WITH THIS MAJOR EXPENSIVE REPAIR. OTHER JOURNEY OWNERS I HAVE EN… Look up ODI 10097109 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

ComponentPeriod

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples

Monthly complaint and recall timeline
Month	Campaigns announced	Examples
2024-11	None	No examples available for this selection.
2024-12	None	No examples available for this selection.
2025-01	None	No examples available for this selection.
2025-02	None	No examples available for this selection.
2025-03	None	No examples available for this selection.
2025-04	None	No examples available for this selection.
2025-05	None	No examples available for this selection.
2025-06	None	No examples available for this selection.
2025-07	None	No examples available for this selection.
2025-08	None	No examples available for this selection.
2025-09	None	No examples available for this selection.
2025-10	None	No examples available for this selection.
2025-11	None	No examples available for this selection.
2025-12	None	No examples available for this selection.
2026-01	None	No examples available for this selection.
2026-02	None	No examples available for this selection.
2026-03	None	No examples available for this selection.
2026-04	None	No examples available for this selection.
2026-05	None	No examples available for this selection.
2026-06	None	No examples available for this selection.
2026-07	None	No examples available for this selection.
2026-08	None	No examples available for this selection.
2026-09	None	No examples available for this selection.
2026-10 (partial)	None	No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Observation windowFirst model yearSecond model year

2022: 0 complaints · 2023: 0 complaints

Equal observation windows
Model year	Through age 0	Through age 1	Through age 2
2022	0	0	0
2023	0	0	0

Date coverage across each selected cohort

Date basis for all complaints in selected model years
Year	Incident dates used	Filing date fallbacks	Excluded dates
2022	0	0	0
2023	0	0	0

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
Component	Visibility:Defroster/Defogger/Hvac System:Heater Core
Visibility:Defroster/Defogger/Hvac System:Heater Core	—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

Search patterns

0 patterns with matching reports.

No narratives match the published patterns.