Auto Recall Watch
U.S. public vehicle records

2020 Audi A5 problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

60 owner complaints analyzed

4 distinct recall campaigns

67,000 mi median reported failure mileage

Scope: 2020 model year. Data updated: . 1 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 41 of 60 complaints (68.3%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Transmission and shifting11.7%
Electrical and battery issues11.7%
Steering behavior11.7%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
41
Unknown Or Other
25
Back Over Prevention: Warnings
14
Back Over Prevention: Rearview System Braking
9
Lane Departure: Blind Spot Detection
2
Seat Belts
2
Air Bags
1
Equipment:Electrical:Infotainment:Bluetooth/Wifi
1
Component breakdown data
CategoryCount
Electrical System41
Unknown Or Other25
Back Over Prevention: Warnings14
Back Over Prevention: Rearview System Braking9
Lane Departure: Blind Spot Detection2
Seat Belts2
Air Bags1
Equipment:Electrical:Infotainment:Bluetooth/Wifi1

Electrical System: 41; Unknown Or Other: 25; Back Over Prevention: Warnings: 14; Back Over Prevention: Rearview System Braking: 9; Lane Departure: Blind Spot Detection: 2; Seat Belts: 2; Air Bags: 1; Equipment:Electrical:Infotainment:Bluetooth/Wifi: 1

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
0
25,000 to 49,999
0
50,000 to 74,999
1
75,000 to 99,999
0
100,000 to 149,999
0
150,000 and above
0
Reported problems by failure mileage data
CategoryCount
Under 25,0000
25,000 to 49,9990
50,000 to 74,9991
75,000 to 99,9990
100,000 to 149,9990
150,000 and above0

Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 1; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0

50,000 to 74,999 miles has the most reports with usable mileage (1). 59 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2021
1
2022
2
2023
3
2024
3
2025
51
Complaints over time data
CategoryCount
20211
20222
20233
20243
202551

2021: 1; 2022: 2; 2023: 3; 2024: 3; 2025: 51

Pattern summary

Electrical System leads the component reports. Transmission and shifting appears in 1 complaint narratives. Electrical and battery issues appears in 1 complaint narratives. Steering behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11674124 · 2025-07-16 (July 16, 2025)

My media display will randomly turn off while driving, idling and parking. It will happen with Apple CarPlay connection and without anything connected, ie just listening to radio. It requires the whole system to reboot an attempt to login, which also often fails. This is a safety concern for both driver and pedestrians as it affects parking visibility when the systems reboots while parking. Also, when shifting into reverse I've noticed a sluggish rear camera activation. The camera output on the display fades up much slower.

Owner-reported narrative. Look up ODI 11674124 at NHTSA ↗

Owner report 11662472 · 2025-05-21 (May 21, 2025)

Complaint Summary Component: Electrical System / Infotainment (MMI) Vehicle: 2020 Audi A5 Make/Model/Year: Audi A5, 2020 Frequency of Issue: Ongoing, multiple times per week Safety Concern: Yes Description of the Problem: I am experiencing ongoing and repeated spontaneous reboots of the MMI (Multi Media Interface) system in my 2020 Audi A5. This issue began occurring a few months ago and has since become increasingly frequent. The reboots can happen randomly , sometimes shortly after starting the car, sometimes mid-drive, and even when in reve…

Owner-reported narrative. Look up ODI 11662472 at NHTSA ↗

Owner report 11674562 · 2025-07-18 (July 18, 2025)

Vehicle's MMI and screen shuts off and on randomly even if the car system is off. Cannot use backup camera, or steering wheel controls while driving due to the system shutting down. Yes. Audi of Springfield MO Yes. Audi of Springfield MO No. Happened after the dealership did an update on the vehicle.

Owner-reported narrative. Look up ODI 11674562 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

60 unique complaints in this selection. Analysis snapshot: 2026-10-01.

1.7%Usable mileage1 / 60 records
100.0%Valid incident date60 / 60 records
100.0%Valid filing date60 / 60 records
100.0%Ordered incident and filing dates60 / 60 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component201220132014201520162017201820192020202120222023202420252026
Electrical System
29.1%
ODI 11375202

THIS VEHICLE HAD A RECALL, AND A NEW ENGINE WAS PUT INTO IT AND EVER SINCE THE NEW ENGINE WAS PUT IN, THE VEHICLE HAS HAD NUMEROUS PROBLEMS AND ELECTRICAL FAILURES. NOW THE NEW ENGINE, WITH LESS THAN 50K IS BURNING OIL AND NO ONE CAN TELL ME WHY. THIS IS BY FAR THE WORST VEHICLE I HAVE EVER OWNED. THE MINUTE THE CAR WAS PURCHASED OFF OF THE LEASE, I FEEL LIKE THE CAR HAS JUST FALLEN APART.

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822.9%
ODI 11053773 · 42,000 mi

I HAVE JUST BECOME AWARE, ON MY OWN ACCORD, THAT THE USED 2013 AUDI A5 I PURCHASED HAS A SAFETY RECALL ISSUED OCTOBER OF THIS YEAR. I NEED TO BE ADVISED ON WHAT COURSE OF ACTION NEEDS TO BE TAKEN FROM THIS POINT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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621.4%
ODI 10972232 · 43,900 mi

I RECEIVED A BLUETOOTH CELL PHONE CALL WHILE BACKING UP IN REVERSE, AND THE BACKUP CAMERA TV SCREEN TO MY SURPRISE WAS OVERRIDDEN BY THE PHONE CALL SCREEN, LOSING MY BACKUP VIEW.

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00.0%

No examples available for this selection.

114.3%
ODI 11612873

Car went into limp mode and check engine light came on.

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0Unavailable

No examples available for this selection.

410.5%
ODI 11606963

Start stop system failure Warning displayed Check engine light Car hesitates IF the start stop happens to decide to function At times it won’t work at all

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216.7%
ODI 11587709 · 25,000 mi

The contact owns a 2019 Audi A5. The contact stated while starting the vehicle and shifting into reverse(R), the message "SOS System Deactivated" was displayed, and the rearview camera became inoperable. The contact shifted to park(P) and shifted back to reverse(R); however, the failure persisted. The contact stated upon restarting the vehicle and shifting to reverse(R), the rearview camera became operable, but the message "SOS System Deactivated" was displayed. Additionally, the contact stated that while his wife was at a complete stop two wee…

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4168.3%
ODI 11431662

Where I am currently living, speed is measured on the roads in km/h. My vehicle allows the speedometer digital display screen (Audi virtual cockpit) to be switched to display MPH or km/h. When working correctly, the speedometer should display the speed with digits and an analog simulation. The display works perfectly when in MPH, however when switching to km/h the analog simulation properly shows km/h, but the digital reading will switch to km/h for a split second but then immediately reverts back to MPH. This defect was confirmed by 2 Audi ser…

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112.5%
ODI 11439892 · 3,500 mi

The contact owns a 2021 Audi Q5. The contact stated that while driving at 5 MPH, after shifting from reverse to drive the vehicle lost all power. The contact stated that various warning lights were illuminated during the failure. The vehicle was unable to restart. The vehicle was towed to the dealer where the failure was diagnosed as the gateway under the rear seat was wet. The gateway and battery needed replacement. The vehicle was repaired. The manufacturer was notified of the failure by the dealer. The contact stated that the water damage wa…

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

562.5%
ODI 11578180

After fueling, MPG was 370 and dropped to 325 within one minute. Same night, vehicle began to jerk back and forth and cluster stated "Drive system: malfunction! Please contact Service." Took to dealership next morning and service stated fuel pump codes popped up. The vehicle is just leased and only has 1,000 miles.

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225.0%
ODI 11707324

13 Jun 25 2100 hrs - Auto went thru multiple of errors and transmission would not go into gear, electric door locks released all emergency pull handles and car was not able to move. Called Audi Emergency Service. Tried to get out of vehicle and door could not be opened from inside the vehicle. I had friend come and get me out of vehicle by me pushing on the inside and her pulling the emergency pull. DANGEROUS! Emergency Service could not come to tow vehicle for three days because of being on an Air Force base and no tow companies that Aud…

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00.0%

No examples available for this selection.

Engine
731.8%
ODI 11011896

AUDI ALONG WITH VOLKSWAGEN, EQUIPPED WITH THE 2.0L ENGINE HAS ONE OF THE HIGHEST WATET PUMP FAILURE RATE. I HAVE CONDUCTED SOME RESEARCH AND THERE IS NUMEROUS ACCOUNTS IN BLOGS/VLOGS AND YOUTUBE OF INDIVIDUALS GIVING PERSONAL STATEMENT ON THEIR "WATER PUMP" MISFORTUNE. I PERSONALLY OWN A AUDI A5 WITH 54,000 MILES AND I'M JUST ONE OF THOUSANDS OF STATISTICS THAT HAVE GONE THROUGH THE "WATER PUMP" TRAUMA. I HAVE CROSSED REFERENCED SEVERAL RECALL WEBSITES AND ACCORDING TO AUDI AND VOLKSWAGEN RECALLS TOWARDS THESE PUMPS HAVE NEVER BEEN ISSUED. NOW …

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1234.3%
ODI 10980199 · 70,000 mi

TL* THE CONTACT OWNED A 2013 AUDI A5. WHILE PARKED AT HOME, THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THERE WERE NO INJURIES. A YEAR LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V002000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED BY THE REPRESENTATIVE THAT, DUE TO THEM BEING REIMBURSED BY THE INSURANCE COMPANY, AUDI ABSOLVED THEMSELVES OF…

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932.1%
ODI 11061499 · 87,000 mi

CHECK ENGINE LIGHT CAME ON WHILE ON THE HIGHWAY, TRANSMISSION WOULD NOT AUTOMATICALLY SHIFT UP BEYOND 6TH GEAR (8 SPEED TRANSMISSION) AT HIGHWAY SPEEDS. TRANSMISSION COULD BE SHIFTED MANUALLY INTO 7TH AND 8TH GEARS, BUT ENGINE WAS LUGGING ON LEVEL HIGHWAY AT 60MPH. AUDI SERVICE CENTER STATES THE HYDRAULIC TIMING CHAIN TENSIONER HAS FAILED, CAUSING ENGINE TIMING ISSUES THAT COULD RESULT IN CATASTROPHIC FAILURE IF DRIVEN FURTHER. THE CAR HAS APPROXIMATELY 87K MILES ON IT AND HAS BEEN METICULOUSLY MAINTAINED SINCE PURCHASED NEW. THERE ARE NUME…

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112.5%
ODI 11679510

After purchasing the vehicle on 8/2/25, I discovered it had outstanding safety recalls that were neither addressed nor disclosed by the dealership at the time of sale. I have since taken steps to fix these safety issues, but the dealer’s failure to inform me or resolve the recalls before the sale put me at unnecessary risk. I urge the NHTSA to review the dealership’s records from 8/2/25 to hold them accountable for selling a vehicle with unresolved safety defects that compromised my safety. It is not allowing me to add case card with report, o…

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342.9%
ODI 11130219

TL* THE CONTACT OWNS A 2016 AUDI A5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT DID NOT CONTACT A LOCAL DEALER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

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0Unavailable

No examples available for this selection.

821.1%
ODI 11032604 · 3,100 mi

VEHICAL SPEEDS FORWARD WHEN TURNING WHEN STEPPING ON BRAKES.

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

112.5%
ODI 11764446

Car began bucking at low speeds. I parked car and when I turned on ignition next day, dashboard warning indicated "Transmission malfunction" and warned me not to drive car. I had it towed to dealer. Diagnosis was that it was a gearbox malfunction that according to dealer was occurring more and more frequently, so much so that Audi had issued a "Technical Service Bulletin." My car which is less than 5 years old and has 65,000 miles required $3,600 worth of repairs for this issue. If this is major engine problem occurring with increasing frequenc…

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

112.5%
ODI 11578180

After fueling, MPG was 370 and dropped to 325 within one minute. Same night, vehicle began to jerk back and forth and cluster stated "Drive system: malfunction! Please contact Service." Took to dealership next morning and service stated fuel pump codes popped up. The vehicle is just leased and only has 1,000 miles.

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112.5%
ODI 11745863 · 881 mi

The contact owns a 2025 Audi A5. The contact stated that while driving approximately 45-50 MPH, the vehicle suddenly decelerated without warning to approximately 20 MPH. The contact activated the hazard lights and safely maneuvered the vehicle onto the shoulder of the roadway. The vehicle remained stopped for approximately five minutes before restarting the vehicle. After restarting the vehicle, the vehicle operated normally, and the contact was able to drive to the residence. The contact notified a dealer of the failure, and the vehicle was to…

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00.0%

No examples available for this selection.

Unknown Or Other
29.1%
ODI 11015110

FACTORY INSTALLED CONVERTIBLE TOP HAS COME LOOSE FROM THE BACK GLASS WINDOW (GLUE SEPARATED) CAUSING A SAFETY CONCERN WHILE DRIVING. COULD BECOME A PROJECTILE.

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38.6%
ODI 11291420 · 130,000 mi

THE SUNROOF EXPLODED. I WAS DRIVING AND HEARD A LOUD NOISE. I LOOK AROUND BECAUSE IT SOUNDED LIKE A TIRE BLOWOUT. I CONTINUED TO DRIVE, AND ONCE I REACHED MY DESTINATION, STOPPED AND OPENED THE DOOR TO EXIT THE VEHICLE, I HEARD A LOUD POP LIKE A GUN SHOT. IMMEDIATELY GLASS FLEW EVERYWHERE. I WAS LOCATED IN THE PARKING LOT OF PICADILLY RESTAURANT WHEN THE EXPLOSION OCCURRED.

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414.3%
ODI 11142029

2014 AUDI A5. CONSUMER WRITES IN REGARD TO SAFETY RECALL NO. 80C5, 19M1, 19N4 AND PARTS FOR THE REPAIRS ARE OUT OF STOCK. *AS *JS

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337.5%
ODI 11101827 · 25,000 mi

NHTSA RECALL # 18V229 - (AUDI RECALL 19N4) NO ACTION AVAILABLE AT THIS POINT NOR CLARIFICATION TO KEEP THE CAR OUTSIDE NOT IN GARAGE - IT'S A CONVERTIBLE, SO OUTSIDE STORAGE CAN DAMAGE TOP..

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114.3%
ODI 11711758

Immediately after taking it home from a dealership, I noticed the MMI system wasn’t turning on. I figured it would fix itself, but it’s been 4 days and nothing has happened. The screen stays black when starting the car. When I reset the MMI by holding the volume knob for 10 seconds, it briefly turns on but shuts itself off right after.

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0Unavailable

No examples available for this selection.

821.1%
ODI 11000302 · 360 mi

CAR WAS IN PARK WITH EMERGENCY BRAKE LIGHT ON. WHEELS TURNED TO THE RIGHT AND TIGHT TO THE CURB. SOMEHOW THE CAR ROLLED DOWN HILL AND STRUCK A TREE. THE VEHICLE WAS TOTALED. THE POLICE TOOK PICTURES OF THE INTERIOR SHOWING BOTH THE IN PARK LIGHT AND THE EMERGENCY BRAKE LIGHT ON. THERE IS NO LOGICAL EXPLANATION.

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00.0%

No examples available for this selection.

2541.7%
ODI 11446743

Rear backup camera displays black screen when engaging into reverse gear. This happens 95% of the time. Begun Occurring after 10k dealer service. Probably related to recall on 2022 models with same infotainment system.

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225.0%
ODI 11526418

My vehicle was repaired pursuant to rearview/backup camera recall (22V742000). Unfortunately, the issue has again arisen and the backup camera alternates between a white screen, a black screen and a frozen screen.

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114.3%
ODI 11623171

All four tire have required replacement due to tread separation 2 tires replaced June 2023 with less than 15,000 miles 2 tires replaced September 2024 ,with thread separation.

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00.0%

No examples available for this selection.

112.5%
ODI 11746731

I am reporting a severe, systemic, and undiagnosed electrical defect that compromises vehicle safety and control. The manufacturer’s authorized repair facilities and corporate Technical Assistance Center (TAC) have explicitly documented that their factory test plans are "inconclusive" and they cannot isolate the root cause of the failures. The primary symptom is the catastrophic failure of the climate control/defrost system, which intermittently stops cooling and blows hot/ambient air. Dealerships have repeatedly replaced the physical AC head u…

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112.5%
ODI 11751135

I have Autoimmune disorder and extreme inflammation. Simply Google Dissecting Cellulitis of the Scalp to truly understand how much i hate my glass or whatever material roof which after Ceramic Tinting limousine tint the roof my condition has worsen since I got this vehicle last November. I've always had Audis and I need help please!

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00.0%

No examples available for this selection.

Air Bags
1150.0%
ODI 10862172

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI A5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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12.9%
ODI 10671813 · 25,000 mi

I WAS SENT A RECALL NOTICE FOR DEFECTIVE AIRBAGS. I LIVE ON NANTUCKET ISLAND AND THERE ARE NOT AUDI DEALERSHIPS HERE. I HAVE TO PUT MY CAR ON A FERRY IN ORDER TO GET THE AIRBAG PROBLEM CORRECTED. THE COST WAS 160 DOLLARS AND AUDI SHOULD BE RESPONSIBLE FOR THAT AS IT IS IMPOSSIBLE FOR ME TO HAVE THE CAR SERVICED WITH OUT GETTING TO AN AUTHORIZED DEALER. THIS IS A SAFETY ISSUE. *TR

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

0Unavailable

No examples available for this selection.

37.9%
ODI 11390038 · 24,500 mi

WITH THE FRONT PASSANGER SEAT OCCUPIED BY AN ADULT, DISPLAY ON THE DASH RANDAMLY DIPLAYS "PASSANGER AIRBAG OFF" THEN DISPLAYS "PASSANGER AIRBAG ON". DISPLAY SWITCHES BETWEEN THE TWO. THIS HAPPENS WHEN THE CAR IS IN MOTION ON A HIGHWAY OR CITY ROAD DRIVING.

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18.3%
ODI 11470284

The contact owns a 2019 Audi A5. The contact received a notification for NHTSA Campaign Number: 21V874000 (Seats, Air Bags) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

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11.7%
ODI 11604631

My brother lost control from the tires being worn unevenly wich caused him to lose traction. The airbags in the car on the passenger side where the steel pole made contact, failed to deploy. The seatbelt was defective because he was seatbelted and the belt broke.

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112.5%
ODI 11707412

The passenger side air bag indicator constantly turns off and on in my Audi no matter if there is or is not a passenger in the seat. I took my vehicle to an authorized Audi service center to have the issue checked and they determined the issue to be a failed pods mat based on the error code returned. Upon researching, I’ve discovered that this issue was a safety recall issue with Audi A5 Sportback vehicles in 2020. My vehicle was manufactured during the time of this particular recall and the issue appears to be indicative of this recall. The re…

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00.0%

No examples available for this selection.

112.5%
ODI 11660801

I have had multiple issues with this vehicle. After having it for a few months while on a road trip the car begin high pitched beeping and several warning lights displayed with messages stating Audi pre sense malfunction: contact customer service/ AES/AEB unavailable. Safety System: malfunction: See Owners Manual. Drive System malfunction. Three warning lamps illuminated as well. I wasn’t sure what was happening and pulled over at the next exit, called my husband. After turning off the vehicle the lights remained illuminated and the warning lam…

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Steering
00.0%

No examples available for this selection.

822.9%
ODI 10495093 · 1,500 mi

AT 1500 MILES I DEVELOPED A NOTCHY FEELING IN MY STEERING WHEEL AT THE 12 O'CLOCK POSITION. THIS NOTCHY FEEL CREATES A NEED FOR CONSTANT CORRECTION JUST TO KEEP THE VEHICLE TRAVELING IN A STRAIGHT PATH. I BELIEVE THIS IS THE RESULT OF THE NEW ELECTROMECHANICAL STEERING THAT AUDI IMPLEMENTED IN 2013 MODELS. THIS PROBLEM IS IMPACTING MANY DRIVERS ACROSS ALL MODEL LINES AND I FEEL THAT THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. I WILL ALSO NOTE THAT THIS IS AN INTERMITTENT ISSUE THAT IS NOT PREVALENT EACH DAY, HOWEVER MY ABILITY TO KEE…

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932.1%
ODI 11207546 · 46,000 mi

WHEN TURNING, THE STEERING FEELS STIFF AND OCCURS EVEN WHEN VEHICLE IS STATIONARY

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00.0%

No examples available for this selection.

114.3%
ODI 11578259

Electromechanical steering rack has gone out. Had this completely failed while driving myself and others could be put in serious harm of a collision or crash. There are many online complaints and issues with the audi steering racks. No other warnings then it just went out at the same time it tells you stop driving.

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0Unavailable

No examples available for this selection.

25.3%
ODI 11130023 · 7,000 mi

CLICKING AND VIBRATION IN STEERING COLUMN, ESPECIALLY AT LOW SPEEDS

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325.0%
ODI 11436024

I was driving when the rear of my car began vibrating, then fishtailing and I lost control and hit a curb resulting in mostly forward damage. In reviewing the Preliminary Estimate from the auto-shop and insurance adjuster, there was quite a bit of damage to the Rear Suspension including a broken Trailing arm lock nut, washer, and bolt, as well as the Protector lining, lower control arm, its lock nut and the control arm mount bolt. The broken rear axle components caused me to lose control of my vehicle resulting in forward impact with a curb. My…

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

225.0%
ODI 11618547

Steering malfunction indicator light illuminated and I experienced a total loss of power steering. Brought car to Dealer Service Center. Was informed that the problem is related to a known software issue and that an update to the software is expected sometime toward the end of Q4 2024. In the interim, DTC's have been set to passive and the steering malfunction indicator light has been deactivated.

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Power Train
00.0%

No examples available for this selection.

25.7%
ODI 11324945 · 80,000 mi

TL* THE CONTACT STATED THAT HIS SON OWNS A 2013 AUDI A5. THE CONTACT STATED WHILE VEHICLE WAS PARKED AND NOT RUNNING, IT CRASHED INTO A FENCE WITHOUT WARNING ON PRIVATE PROPERTY. THERE WERE NO FIRE, REPORTED INJURIES OR POLICE REPORT FILED. THE CONTACT WAS CONCERNED THAT THERE WAS A FAILURE WITH THE TRANSMISSION. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED IN REGARDS TO THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

228.6%
ODI 11228900 · 35,000 mi

TL* THE CONTACT OWNS A 2016 AUDI A5. WHILE THE CONTACT WAS MAKING A THREE POINT TURN WITH THE SHIFTER IN THE REVERSE POSITION, THE VEHICLE ABRUPTLY ACCELERATED FORWARD AND MOVED APPROXIMATELY 3 TO 5 FEET WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ALSO INDICATED THAT THE VEHICLE LOST POWER AND WOULD NOT PROPERLY ACCELERATE ON SEVERAL OCCASIONS. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AUDI OF EATONTOWN (95 NJ-36, EATONTOWN, NJ) WAS NOTIFIED OF THE FAILURES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 35,000.

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0Unavailable

No examples available for this selection.

37.9%
ODI 11641542

I am writing to formally bring to your attention a potential violation of federal vehicle safety reporting requirements by Audi regarding an Electronic Control Unit (ECU)/Comfort Control Module failure in my 2018 Audi A5. As the original owner of this vehicle, I experienced a critical ECU failure approximately 2yrs after purchase (Sept 2017), which I believe qualifies as a major safety defect under 49 CFR 573.6-577.7. According to federal regulations, manufacturers are required to report such safety defects to the NHTSA within five (5) days of…

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

112.5%
ODI 11711887

What component or system failed or malfunctioned, and is it available for inspection upon request? TRANSMISSION - GEAR SHIFT How was your safety or the safety of others put at risk? THE CAR STOPPED SHIFTING GEARS AND WE WHEN THE CAR INSTRUCTED US TO PULL OVER IMMEDIATELY IT WASN'T A SAFE PLACE TO STOP THE CAR. Has the problem been reproduced or confirmed by a dealer or independent service center? SO FAR AUDI NOR THE DEALERSHIP HAVE BEEN ABLE TO RECTIFY THE PROBLEM. ONLY THAT THEY SEE PIECES OF METAL IN THE TRANSMISSION LINE. Has the vehicle or …

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114.3%
ODI 11758342

The clutch does not engage properly and the vehicle makes a grinding noise when starting to move and while making right and left turns.

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00.0%

No examples available for this selection.

112.5%
ODI 11749569 · 22,916 mi

The contact owns a 2024 Audi A5. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with an unknown warning light illuminated. The vehicle was towed to the dealer, and the parking brake actuator was replaced; however, the failure persisted. Additionally, the brake pedal was loose while depressed. The vehicle was towed back to the dealer, where the parking lock solenoid (N486) was replaced; however, the dealer was unable to duplicate the loose brake pedal failure. No additional repair was performed. The …

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Structure:Body
00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

112.5%
ODI 11243247

I PURCHASED MY VEHICLE IN ORLANDO, FL BACK IN APRIL AND DURING THE TEST DRIVE IT WAS DISCUSSED WITH THE SELLER NOISES IN REFERENCE TO THE PANORAMIC SUNROOF. I LIVE IN TAMPA, FL AND WAS INFORMED BY THE AUDI SOUTH/ORLANDO DEALERSHIP I COULD MAKE AN APPOINTMENT WITH A DEALER LOCALLY TO FIX THE ISSUE. I MADE AN APPOINTMENT AND WAS INFORMED THE GLASS WAS REPLACED AND THE SUN SHADE, HOWEVER THE TRACKING FOR THE SUN SHADE WAS NOT. I HAVE CONTACTED GUEST RELATIONS AT THE CORPORATE OFFICE FOR AUTONATION WHO HAS INVOLVED THE GENERAL MANAGERS OF BOTH TA…

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114.3%
ODI 11679117

On August 3, 2025, my wife and I came home from dinner and I couldn’t get out of the driver’s side door. I took it to Naples Audi where I bought the car and delt with its Assistant Service Manager and Service Advisor. Audi estimated the repair to be over $1,300. I called Audi USA Regional Customer Service and Mike B opened a Case 06968056 for me. He got back to me today, August 7, and said Audi Corporate and Naples Audi will still make me pay $800 to do the repair. I'm submitting this claim because an inoperable door handle is a huge sa…

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0Unavailable

No examples available for this selection.

410.5%
ODI 11319824 · 65,809 mi

WHILE DRIVING ON A STRAIGHT, FLAT SECTION OF I-95 IN FLORIDA AT 70MPH, MY 2 YEAR OLD 2018 AUDI A5 CABRIO'S DRIVER'S SIDE SUN VISOR SUDDENLY BROKE OFF AT ITS BASE AND LANDED WITH FORCE ON MY STEERING WHEEL. I'D MOVED THE VISOR INTO THE UP POSITION, FLUSH WITH THE FRAME, AND IN DOING SO, THE VISOR BROKE OFF AT THE BASE. I HAD NOT, NOR HAD I EVER, MOVED THE VISOR WITH A LOT OF FORCE. EVEN WHEN THE CAR WAS NEW, THE VISOR HAD ALWAYS BEEN TOO TIGHT, TOO SHORT, AND DIFFICULT TO MOVE. THE RESULTANT DISTRACTION OF A HEAVY VISOR DROPPING ONTO MY STEERING…

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18.3%
ODI 11415053 · 15,000 mi

WATER IS COLLECTING IN THE REAR PASSENGER DOOR WELL OR THE DOOR SILL. WATER SLOSHING IS HEARD WHEN BRAKING OR ACCELERATING FROM STOP. PROBLEM IS MORE SEVERE AFTER RAINS OR CAR WASHES.

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

114.3%
ODI 11727393

I am writing to formally report a serious and ongoing issue with my 2022 Audi A5 involving multiple component failures. Most recently, both front windows suddenly stopped functioning and would not roll up, leaving my vehicle fully exposed. As a result, my car was subjected to rain, causing water intrusion and damage to the interior of the vehicle. This issue is especially concerning given my prior history with this vehicle. Since purchasing the car, the sunroof has already required repair twice within the past two years. Now, I am experiencing …

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

225.0%
ODI 11738372

Sunroof exploded driving down the road

Look up ODI 11738372 at NHTSA ↗

00.0%

No examples available for this selection.

Back Over Prevention: Warnings
00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

0Unavailable

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

1423.3%
ODI 11658320

Center display that shows backup camera continuously reboots (approximately every 5 minutes). The reboot is distracting to driver and when it occurs the backup camera and parking warning sensors are lost.

Look up ODI 11658320 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
No usable records for this analysis.

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

27 reports2024-112026-10

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-110None

No examples available for this selection.

2024-120None

No examples available for this selection.

2025-010None

No examples available for this selection.

2025-020None

No examples available for this selection.

2025-030None

No examples available for this selection.

2025-040None

No examples available for this selection.

2025-0510None
ODI 11658118

Audi MMI system randomly reboots during which time basic information is unavailable such as vehicle speed, fuel levels, etc. and requires user intervention to reactivate which distracts the driver from their primary functions. While this happens both screens available to the driver go blank.

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ODI 11658320

Center display that shows backup camera continuously reboots (approximately every 5 minutes). The reboot is distracting to driver and when it occurs the backup camera and parking warning sensors are lost.

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ODI 11659908

The MMI screen in my 2020 Audi A5 Sportback randomly reboots while driving, with no consistent pattern. These reboots occur regardless of whether a phone is connected, via USB-C, Bluetooth, or not connected at all. The issue is highly distracting and often occurs during critical moments, such as while reversing (disabling the rear-view camera), when cross-traffic alerts are active, or while moving forward (disabling the parking sensors). What’s particularly concerning is that the issue has become more frequent over time. Initially, it might hap…

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2025-0611None
ODI 11664581

The MMI (Multi Media Interface) System reboots, sometimes every 2 minutes while driving the vehicle. This incident has been widely reported across Audi customers driving 2020 vehicles. When the system temporarily shuts down and restarts, all systems go down. Meaning, all sensors, back-up cameras, navigation systems, emergency calls, roadside assistance, and the integration of driver assistance systems like adaptive cruise control and collision avoidance assist. The MMI plays a crucial role in enhancing safety features by providing a user-frien…

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ODI 11665202

I would like to see if I have a case against Audi of America for installing faulty MMI Systems in cars (specifically 2020 models). I have had to bring my car to the Audi dealership service department now four times due to issues with my MMI system turning off and on by itself and getting stuck in a rebooting or initializing loop. I have an extended warranty but have paid over 500 dollars to have the system repaired only to receive the car back and have the same issue. It affects my back up camera and after doing research found that there …

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ODI 11665962

The Audi MMI (Multi Media Interface) system plays a crucial role in enhancing safety features by providing a user-friendly interface for managing various driver assistance systems and safety-related functions. These include features like emergency calls, roadside assistance, and the integration of driver assistance systems like adaptive cruise control and collision avoidance assist.

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2025-0727None
ODI 11671208

The MMI which is the visual interface for screen controls including GPS continually resets and when it does the car loses all connection to these functions. Resets and comes back and then sometimes within minutes does it again over and over. Have communicated with other Audi owners who are having same issue and have had no resolution through Audi.

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ODI 11671220

MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February/March 2025 and I requested my the Audi dealer to investigate while performing a 50,000 mile service in May 2025. This appears to be a widespread issue based on the numerous reports fo…

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ODI 11671809

The MMI/ radio shuts off and reboots at least 4-5 times within a 30 minute drive. When it comes back up, I get the error “user hasn’t been detected for some time”. I have had it go out while in reverse which is a safety concern. Every time it shuts off it is 30 seconds to a minute where nothing in my MMI is accessible. This began around April of 2025. No warning lights or error codes have been found. I have not taken it in for diagnosis, as it seems to be software related. [XXX] This link shows a lot of people that are experiencing the same i…

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2025-082None
ODI 11678080

The MMI which controls back up and 360 cameras, parking sensors, collision avoidance system, navigation, bluetooth, radio, etc reboots randomly without warning. There is no predictability and I have not been able to identify a trigger. There is no warning indicator on the dash or MMI before it happens. When it reboots the screen goes black and all associated MMI functions become inoperable for seconds to minutes. It then restarts and often makes me log back in before I am able to use it again. It happens multiple times, sometimes over a dozen i…

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ODI 11678628

The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my backup camera, the MMI has rebooted which causes the camera to go blank. This poses a risk to back up into an object or a person during this time. Also during this time, the Rear Cross Traffic Warning system is disabled until the system reboots. Also, while using navigation, the MMI has rebooted on me several times. It has occurred during critical times such as exiting freeways at high speeds. When this occurs it is terribly …

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2025-090None

No examples available for this selection.

2025-101None
ODI 11694280

Audi USA sent me a recall letter/service action for Infotainment System Software. The system reboots and shuts down unexpectedly while driving. Took the car to a local Audi dealership and they informed me that they cannot repair the recall because they now want to change my SOS module in order for both to work. They are asking me to pay them $1,500 for that. Meanwhile they informed me that my SOS system is not working either because of that, and I cannot use.

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2025-110None

No examples available for this selection.

2025-120None

No examples available for this selection.

2026-010None

No examples available for this selection.

2026-020None

No examples available for this selection.

2026-030None

No examples available for this selection.

2026-040None

No examples available for this selection.

2026-050None

No examples available for this selection.

2026-060None

No examples available for this selection.

2026-070None

No examples available for this selection.

2026-080None

No examples available for this selection.

2026-090None

No examples available for this selection.

2026-10 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 28 reports

2022: 6 complaints · 2023: 8 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
2022016
2023178
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
2022700
2023800

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentElectrical SystemUnknown Or OtherBack Over Prevention: WarningsBack Over Prevention: Rearview System BrakingLane Departure: Blind Spot DetectionSeat BeltsAir BagsEquipment:Electrical:Infotainment:Bluetooth/Wifi
Electrical System—
11
ODI 11658118

Audi MMI system randomly reboots during which time basic information is unavailable such as vehicle speed, fuel levels, etc. and requires user intervention to reactivate which distracts the driver from their primary functions. While this happens both screens available to the driver go blank.

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ODI 11661939

The MMI infotainment system randomly restarts approximately every 30 minutes. This causes Apple CarPlay to disconnect, interrupting navigation and music. It's especially unsafe to interrupt while driving on freeway because it leads to missed turns or distractions on the road.

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ODI 11667996

The entire infotainment screen spontaneously crashes leaving the screen completely black for 30 seconds to a minute while it resets. This happens randomly and quite frequently, on average every 5-10 minutes that the car is on. The whole infotainment system becomes unavailable including audio and, most dangerously, the backup camera. I have had incidents where I am reverse parking and I check my side mirrors and when I look back at my screen to see how close I am to the car behind me, the system is in the middle of rebooting and the screen is …

Look up ODI 11667996 at NHTSA ↗

10
ODI 11658320

Center display that shows backup camera continuously reboots (approximately every 5 minutes). The reboot is distracting to driver and when it occurs the backup camera and parking warning sensors are lost.

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ODI 11659908

The MMI screen in my 2020 Audi A5 Sportback randomly reboots while driving, with no consistent pattern. These reboots occur regardless of whether a phone is connected, via USB-C, Bluetooth, or not connected at all. The issue is highly distracting and often occurs during critical moments, such as while reversing (disabling the rear-view camera), when cross-traffic alerts are active, or while moving forward (disabling the parking sensors). What’s particularly concerning is that the issue has become more frequent over time. Initially, it might hap…

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ODI 11662472

Complaint Summary Component: Electrical System / Infotainment (MMI) Vehicle: 2020 Audi A5 Make/Model/Year: Audi A5, 2020 Frequency of Issue: Ongoing, multiple times per week Safety Concern: Yes Description of the Problem: I am experiencing ongoing and repeated spontaneous reboots of the MMI (Multi Media Interface) system in my 2020 Audi A5. This issue began occurring a few months ago and has since become increasingly frequent. The reboots can happen randomly , sometimes shortly after starting the car, sometimes mid-drive, and even when in reve…

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5
ODI 11658320

Center display that shows backup camera continuously reboots (approximately every 5 minutes). The reboot is distracting to driver and when it occurs the backup camera and parking warning sensors are lost.

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ODI 11659908

The MMI screen in my 2020 Audi A5 Sportback randomly reboots while driving, with no consistent pattern. These reboots occur regardless of whether a phone is connected, via USB-C, Bluetooth, or not connected at all. The issue is highly distracting and often occurs during critical moments, such as while reversing (disabling the rear-view camera), when cross-traffic alerts are active, or while moving forward (disabling the parking sensors). What’s particularly concerning is that the issue has become more frequent over time. Initially, it might hap…

Look up ODI 11659908 at NHTSA ↗

ODI 11674776

MMI constantly shuts off, often in the process of moving into or out of a parking spot. This suddenly and unexpectedly disables the parking collision warning system, the rear cross traffic warning system, and frontal collision warnings. Very frustrating and unsafe. No solution currently exists. No symptoms prior to this happening; it is widely reported at online forums. No users have been able to have this corrected even at the dealer.

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2
ODI 11662472

Complaint Summary Component: Electrical System / Infotainment (MMI) Vehicle: 2020 Audi A5 Make/Model/Year: Audi A5, 2020 Frequency of Issue: Ongoing, multiple times per week Safety Concern: Yes Description of the Problem: I am experiencing ongoing and repeated spontaneous reboots of the MMI (Multi Media Interface) system in my 2020 Audi A5. This issue began occurring a few months ago and has since become increasingly frequent. The reboots can happen randomly , sometimes shortly after starting the car, sometimes mid-drive, and even when in reve…

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ODI 11677655

Hello, I am writing today to inform you about the safety concerns I have over My Audis MMI issues. The MMI is the multi media infotainment which is operates my back up camera, proximity sensors and navigation. The MMI is stuck in a loop and reboots every 60 seconds. I was backing up and the MMI rebooted on me which abruptly stop streaming what was behind me, my neighbor was also backing up and thankfully I spotted them on my rear view mirror and stop in time before we collided.

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1
ODI 11673170

Communication system: The telephone microphone works intermittently and fails while the seat belt is fastened. The car is equipped with telephone microphones in the driver's seatbelt and on the roof, under the rearview mirror. The microphone system works when the seatbelt is NOT fastened. If the belt is buckled correctly and the mobile phone answers a call, the driver must manually disconnect the Bluetooth to answer the call (or unbuckle the seatbelt). The dealer said it was an iPhone issue; however, this issue has been known since 2020. The dr…

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00
Unknown Or Other
11
ODI 11658118

Audi MMI system randomly reboots during which time basic information is unavailable such as vehicle speed, fuel levels, etc. and requires user intervention to reactivate which distracts the driver from their primary functions. While this happens both screens available to the driver go blank.

Look up ODI 11658118 at NHTSA ↗

ODI 11661939

The MMI infotainment system randomly restarts approximately every 30 minutes. This causes Apple CarPlay to disconnect, interrupting navigation and music. It's especially unsafe to interrupt while driving on freeway because it leads to missed turns or distractions on the road.

Look up ODI 11661939 at NHTSA ↗

ODI 11667996

The entire infotainment screen spontaneously crashes leaving the screen completely black for 30 seconds to a minute while it resets. This happens randomly and quite frequently, on average every 5-10 minutes that the car is on. The whole infotainment system becomes unavailable including audio and, most dangerously, the backup camera. I have had incidents where I am reverse parking and I check my side mirrors and when I look back at my screen to see how close I am to the car behind me, the system is in the middle of rebooting and the screen is …

Look up ODI 11667996 at NHTSA ↗

—
5
ODI 11663022

Audi MMI keeps restarting every 5-15 minutes. During the restart the screen goes blank and starts up again. This sometimes happens while parking or backing up and all safety features become disabled.

Look up ODI 11663022 at NHTSA ↗

ODI 11668384

The vehicles MMI multimedia infotainment system will randomly shut off, go blank and reboot. This happens at random intervals and there doesn’t seem to be a pattern to the cause. It also happens at times when trying to back in, this is dangerous as it cuts out the reverse camera and the parking sensors while it reboots. It not only shuts off music it shuts off gps while it reboots. It does it with the regular gps as well as with Apple CarPlay on

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ODI 11669851

My MMI system is routinely shutting down. I cant use my garage opener, rear backup, warning collision effects and have to routinely reset while driving.

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2
ODI 11663022

Audi MMI keeps restarting every 5-15 minutes. During the restart the screen goes blank and starts up again. This sometimes happens while parking or backing up and all safety features become disabled.

Look up ODI 11663022 at NHTSA ↗

ODI 11674649

The MMI system keeps rebooting. Once when I was backing up, the screen started resetting compromising the backup camera display and any cross traffic warning that may of been there.

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0
1
ODI 11673170

Communication system: The telephone microphone works intermittently and fails while the seat belt is fastened. The car is equipped with telephone microphones in the driver's seatbelt and on the roof, under the rearview mirror. The microphone system works when the seatbelt is NOT fastened. If the belt is buckled correctly and the mobile phone answers a call, the driver must manually disconnect the Bluetooth to answer the call (or unbuckle the seatbelt). The dealer said it was an iPhone issue; however, this issue has been known since 2020. The dr…

Look up ODI 11673170 at NHTSA ↗

00
Back Over Prevention: Warnings
10
ODI 11658320

Center display that shows backup camera continuously reboots (approximately every 5 minutes). The reboot is distracting to driver and when it occurs the backup camera and parking warning sensors are lost.

Look up ODI 11658320 at NHTSA ↗

ODI 11659908

The MMI screen in my 2020 Audi A5 Sportback randomly reboots while driving, with no consistent pattern. These reboots occur regardless of whether a phone is connected, via USB-C, Bluetooth, or not connected at all. The issue is highly distracting and often occurs during critical moments, such as while reversing (disabling the rear-view camera), when cross-traffic alerts are active, or while moving forward (disabling the parking sensors). What’s particularly concerning is that the issue has become more frequent over time. Initially, it might hap…

Look up ODI 11659908 at NHTSA ↗

ODI 11662472

Complaint Summary Component: Electrical System / Infotainment (MMI) Vehicle: 2020 Audi A5 Make/Model/Year: Audi A5, 2020 Frequency of Issue: Ongoing, multiple times per week Safety Concern: Yes Description of the Problem: I am experiencing ongoing and repeated spontaneous reboots of the MMI (Multi Media Interface) system in my 2020 Audi A5. This issue began occurring a few months ago and has since become increasingly frequent. The reboots can happen randomly , sometimes shortly after starting the car, sometimes mid-drive, and even when in reve…

Look up ODI 11662472 at NHTSA ↗

5
ODI 11663022

Audi MMI keeps restarting every 5-15 minutes. During the restart the screen goes blank and starts up again. This sometimes happens while parking or backing up and all safety features become disabled.

Look up ODI 11663022 at NHTSA ↗

ODI 11668384

The vehicles MMI multimedia infotainment system will randomly shut off, go blank and reboot. This happens at random intervals and there doesn’t seem to be a pattern to the cause. It also happens at times when trying to back in, this is dangerous as it cuts out the reverse camera and the parking sensors while it reboots. It not only shuts off music it shuts off gps while it reboots. It does it with the regular gps as well as with Apple CarPlay on

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ODI 11669851

My MMI system is routinely shutting down. I cant use my garage opener, rear backup, warning collision effects and have to routinely reset while driving.

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—
8
ODI 11658320

Center display that shows backup camera continuously reboots (approximately every 5 minutes). The reboot is distracting to driver and when it occurs the backup camera and parking warning sensors are lost.

Look up ODI 11658320 at NHTSA ↗

ODI 11659908

The MMI screen in my 2020 Audi A5 Sportback randomly reboots while driving, with no consistent pattern. These reboots occur regardless of whether a phone is connected, via USB-C, Bluetooth, or not connected at all. The issue is highly distracting and often occurs during critical moments, such as while reversing (disabling the rear-view camera), when cross-traffic alerts are active, or while moving forward (disabling the parking sensors). What’s particularly concerning is that the issue has become more frequent over time. Initially, it might hap…

Look up ODI 11659908 at NHTSA ↗

ODI 11663022

Audi MMI keeps restarting every 5-15 minutes. During the restart the screen goes blank and starts up again. This sometimes happens while parking or backing up and all safety features become disabled.

Look up ODI 11663022 at NHTSA ↗

1
ODI 11662472

Complaint Summary Component: Electrical System / Infotainment (MMI) Vehicle: 2020 Audi A5 Make/Model/Year: Audi A5, 2020 Frequency of Issue: Ongoing, multiple times per week Safety Concern: Yes Description of the Problem: I am experiencing ongoing and repeated spontaneous reboots of the MMI (Multi Media Interface) system in my 2020 Audi A5. This issue began occurring a few months ago and has since become increasingly frequent. The reboots can happen randomly , sometimes shortly after starting the car, sometimes mid-drive, and even when in reve…

Look up ODI 11662472 at NHTSA ↗

000
Back Over Prevention: Rearview System Braking
5
ODI 11658320

Center display that shows backup camera continuously reboots (approximately every 5 minutes). The reboot is distracting to driver and when it occurs the backup camera and parking warning sensors are lost.

Look up ODI 11658320 at NHTSA ↗

ODI 11659908

The MMI screen in my 2020 Audi A5 Sportback randomly reboots while driving, with no consistent pattern. These reboots occur regardless of whether a phone is connected, via USB-C, Bluetooth, or not connected at all. The issue is highly distracting and often occurs during critical moments, such as while reversing (disabling the rear-view camera), when cross-traffic alerts are active, or while moving forward (disabling the parking sensors). What’s particularly concerning is that the issue has become more frequent over time. Initially, it might hap…

Look up ODI 11659908 at NHTSA ↗

ODI 11674776

MMI constantly shuts off, often in the process of moving into or out of a parking spot. This suddenly and unexpectedly disables the parking collision warning system, the rear cross traffic warning system, and frontal collision warnings. Very frustrating and unsafe. No solution currently exists. No symptoms prior to this happening; it is widely reported at online forums. No users have been able to have this corrected even at the dealer.

Look up ODI 11674776 at NHTSA ↗

2
ODI 11663022

Audi MMI keeps restarting every 5-15 minutes. During the restart the screen goes blank and starts up again. This sometimes happens while parking or backing up and all safety features become disabled.

Look up ODI 11663022 at NHTSA ↗

ODI 11674649

The MMI system keeps rebooting. Once when I was backing up, the screen started resetting compromising the backup camera display and any cross traffic warning that may of been there.

Look up ODI 11674649 at NHTSA ↗

8
ODI 11658320

Center display that shows backup camera continuously reboots (approximately every 5 minutes). The reboot is distracting to driver and when it occurs the backup camera and parking warning sensors are lost.

Look up ODI 11658320 at NHTSA ↗

ODI 11659908

The MMI screen in my 2020 Audi A5 Sportback randomly reboots while driving, with no consistent pattern. These reboots occur regardless of whether a phone is connected, via USB-C, Bluetooth, or not connected at all. The issue is highly distracting and often occurs during critical moments, such as while reversing (disabling the rear-view camera), when cross-traffic alerts are active, or while moving forward (disabling the parking sensors). What’s particularly concerning is that the issue has become more frequent over time. Initially, it might hap…

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ODI 11663022

Audi MMI keeps restarting every 5-15 minutes. During the restart the screen goes blank and starts up again. This sometimes happens while parking or backing up and all safety features become disabled.

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Lane Departure: Blind Spot Detection
2
ODI 11662472

Complaint Summary Component: Electrical System / Infotainment (MMI) Vehicle: 2020 Audi A5 Make/Model/Year: Audi A5, 2020 Frequency of Issue: Ongoing, multiple times per week Safety Concern: Yes Description of the Problem: I am experiencing ongoing and repeated spontaneous reboots of the MMI (Multi Media Interface) system in my 2020 Audi A5. This issue began occurring a few months ago and has since become increasingly frequent. The reboots can happen randomly , sometimes shortly after starting the car, sometimes mid-drive, and even when in reve…

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ODI 11677655

Hello, I am writing today to inform you about the safety concerns I have over My Audis MMI issues. The MMI is the multi media infotainment which is operates my back up camera, proximity sensors and navigation. The MMI is stuck in a loop and reboots every 60 seconds. I was backing up and the MMI rebooted on me which abruptly stop streaming what was behind me, my neighbor was also backing up and thankfully I spotted them on my rear view mirror and stop in time before we collided.

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1
ODI 11662472

Complaint Summary Component: Electrical System / Infotainment (MMI) Vehicle: 2020 Audi A5 Make/Model/Year: Audi A5, 2020 Frequency of Issue: Ongoing, multiple times per week Safety Concern: Yes Description of the Problem: I am experiencing ongoing and repeated spontaneous reboots of the MMI (Multi Media Interface) system in my 2020 Audi A5. This issue began occurring a few months ago and has since become increasingly frequent. The reboots can happen randomly , sometimes shortly after starting the car, sometimes mid-drive, and even when in reve…

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Seat Belts
1
ODI 11673170

Communication system: The telephone microphone works intermittently and fails while the seat belt is fastened. The car is equipped with telephone microphones in the driver's seatbelt and on the roof, under the rearview mirror. The microphone system works when the seatbelt is NOT fastened. If the belt is buckled correctly and the mobile phone answers a call, the driver must manually disconnect the Bluetooth to answer the call (or unbuckle the seatbelt). The dealer said it was an iPhone issue; however, this issue has been known since 2020. The dr…

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1
ODI 11673170

Communication system: The telephone microphone works intermittently and fails while the seat belt is fastened. The car is equipped with telephone microphones in the driver's seatbelt and on the roof, under the rearview mirror. The microphone system works when the seatbelt is NOT fastened. If the belt is buckled correctly and the mobile phone answers a call, the driver must manually disconnect the Bluetooth to answer the call (or unbuckle the seatbelt). The dealer said it was an iPhone issue; however, this issue has been known since 2020. The dr…

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1
ODI 11604631

My brother lost control from the tires being worn unevenly wich caused him to lose traction. The airbags in the car on the passenger side where the steel pole made contact, failed to deploy. The seatbelt was defective because he was seatbelted and the belt broke.

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Air Bags00000
1
ODI 11604631

My brother lost control from the tires being worn unevenly wich caused him to lose traction. The airbags in the car on the passenger side where the steel pole made contact, failed to deploy. The seatbelt was defective because he was seatbelted and the belt broke.

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Equipment:Electrical:Infotainment:Bluetooth/Wifi0000000—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

1 patterns with matching reports.

Warning lights and dashboard alerts

5 mentions · 8.3% of complaints

Median mileage: Unavailable (0 usable records).

ODI 11671809

The MMI/ radio shuts off and reboots at least 4-5 times within a 30 minute drive. When it comes back up, I get the error “user hasn’t been detected for some time”. I have had it go out while in reverse which is a safety concern. Every time it shuts off it is 30 seconds to a minute where nothing in my MMI is accessible. This began around April of 2025. No warning lights or error codes have been found. I have not taken it in for diagnosis, as it seems to be software related. [XXX] This link shows a lot of people that are experiencing the same i…

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ODI 11673066

The MMI/ radio shuts off and reboots at least every 5-6 minutes. When it comes back up, I get the error “user hasn’t been detected for some time”. Every time it shuts off it is 30 seconds to a minute where nothing in my MMI is accessible. This began around late June of 2025. No warning lights or error codes have been found. I have not taken it in for diagnosis, as it seems to be software related.I know a lot of people that are experiencing the same issue and how it may be related to software updates, as the current software I have matches wha…

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ODI 11673158

The MMI/ radio shuts off and reboots at least 4-5 times within a 30 minute drive. When it comes back up, I get the error “user hasn’t been detected for some time” or "A technical error has occurred. The user could not be loaded". I have had it go out while in reverse which is a safety concern. Every time it shuts off it is 30 seconds to a minute where nothing in my MMI is accessible. This began around April of 2025. No warning lights or error codes have been found. I have not taken it in for diagnosis, as it seems to be software related. It see…

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b