| Electrical System | 1622.9%ODI 11375689 · 227 miI PURCHASED THIS VEHICLE 9/25/2020. RECALL NHTSA# 20V588 ISSUED 9/24/2020. I WAS NOT CONTACTED BY DEALERSHIP WHO SOLD VEHICLE UNTIL 9/29/2020. THERE WAS AN ACTIVE RECALL ON VEHICLE. RECALL STATUS: INCOMPLETE REMEDY NOT YET AVALABLE. Look up ODI 11375689 at NHTSA ↗ | 47.5%ODI 11681121This is an ongoing issue that I have brought to the NHTSA's attention before, which resulted in a special coverage program being issued; however, now GM is not willing to assist me with the special coverage program due to a branded title (used vehicle), and the condition is only getting worse. Tonight, on August 16th, my vehicle experienced a complete loss of power, including engine functionality and fuel/propulsion systems. This stems from the original complaint I filed last fall (11614068) in relation to the turbocharger. I was advised by GM … Look up ODI 11681121 at NHTSA ↗ | 928.1%ODI 11617877Shift to park warning on dash board. Electronics malfunction with doors not locking, warning buzzer and lights blinking. Look up ODI 11617877 at NHTSA ↗ | 518.5%ODI 11524332I was driving and randomly my new 2023 Buick Encore GX and two error messages popped up and my brakes started being less responsive. The two error messages that popped up was "Service ESC" and "Service Power Steering". I will be calling the service department tomorrow to get it checked to make sure nothing is wrong. This is apparently an issue with GM cars but I need to verify that it is not an ongoing issue. Look up ODI 11524332 at NHTSA ↗ | 1858.1%ODI 11582293 · 1,714 miThe contact owns a 2024 Buick Encore GX. The contact received notification of NHTSA Campaign Number: 23V744000 (Electrical System), and the vehicle was taken to the dealer, where the recall repair was performed; however, while driving 30 MPH, the instrument cluster display and the infotainment system screen display turned black. There was no warning light illuminated. The contact pulled over to the side of the road, turned off, and restarted the vehicle; however, the failure persisted. The contact stated that she was able to drive to the nearby… Look up ODI 11582293 at NHTSA ↗ | 640.0%ODI 11669759 · 100 miThe contact owns a 2025 Buick Encore GX. The contact stated while driving on several occasions at undisclosed speeds and attempting to depress icons on the infotainment system, the screen froze. The vehicle was taken to a dealer on five occasions where it was diagnosed that the infotainment system needed to be reprogramed, and the radio needed to be replaced. The contact was also notified by the mechanic that the infotainment system screen needed to be replaced but the part was on back order. The vehicle was repaired but the failure persisted. … Look up ODI 11669759 at NHTSA ↗ | 125.0%ODI 11754126When the vehicle engages auto-off at a stoplight, the engine stalls when trying to reengage. The engine also struggles to engage from a manual start, sometimes needing to try starting the engine three or four times before it will turn on. Two Buick dealerships inspected the vehicle and confirmed GM has an open investigation on the issue and that there is currently no fix. They recommended disabling the auto-off in the meantime. There is no temporary fix for the manual ignition issue. Look up ODI 11754126 at NHTSA ↗ |
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| Power Train | 1825.7%ODI 11415408 · 9,529 miTL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE AS NEEDED. ADDITIONALLY, THE VEHICLE INADVERTENTLY LUNGED FORWARD WHILE ATTEMPTING TO REVERSE INTO A PARKING SPACE. THE VEHICLE WAS TOWED TO BELLAVIA CHEVROLET BUICK (199 NJ-17, EAST RUTHERFORD, NJ 07073) THE BRAKES AND TRANSMISSION VALVES WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE TRANSMISSION WAS REPLACED AFTER RECEIVING APPROVAL FROM THE MANUFACTURER. THE DEALER F… Look up ODI 11415408 at NHTSA ↗ | 1120.8%ODI 11559624I bought my vehicle the later part of 2021 and the transmission and engine no longer work and need to be replaced. When I first purchased the vehicle the battery completely died in less than 6 months. Numerous repairs and now the warranty won't work since I am over 60000 miles even though I have not met the expiration date on my warranty. They want to charge me between 8000-12000 for repairs. Look up ODI 11559624 at NHTSA ↗ | 1340.6%ODI 11559903 · 30 miThe contact owns a 2022 Buick Encore GX. The contact stated that while parking the vehicle, the gear shifter was shifted into park(P); however, the “Shift to Park” message was displayed. The contact shifted the gear shifter back and forth between drive(D) and reverse (R) and then shifted into park(P) before the proper gear was recognized; however, on several occasions, the vehicle intermittently failed to turn off when the “Shift to Park” message was displayed, and the contact left the vehicle running until the vehicle shut off by itself. The v… Look up ODI 11559903 at NHTSA ↗ | 311.1%ODI 11534129Vehicle appears not equipped to operate in heat with air conditioning on. Vehicle struggles to keep running, idles high and jerks while driving on the highway. When trying to accelerate after slowing down it doesn’t accelerate. Look up ODI 11534129 at NHTSA ↗ | 39.7%ODI 11592203 · 4,200 miThe contact owns a 2024 Buick Encore GX. The contact stated that upon shifting the vehicle into drive, the vehicle failed to move, prompting the contact to turn off the vehicle; however, the vehicle failed to immediately restart. After several attempts, the vehicle was able to start. Later, the contact stated that while driving at an undisclosed speed, the vehicle briefly began to decelerate independently before returning to normal functionality. The contact also stated that previously, while her husband was driving at an undisclosed speed, the… Look up ODI 11592203 at NHTSA ↗ | 320.0%ODI 11712963When I go 63 miles an hour the car starts chugging and my dealership changed the transmission fluid. I drove it home today and it still chugging. They called me and said they took a 2026 Buick encore and did the same thing but will not help me. They told me it’s a daily occurrence in the vehicle. It shouldn’t be chugging going up hills at 63 miles an hour. Look up ODI 11712963 at NHTSA ↗ | 00.0%No examples available for this selection. |
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| Unknown Or Other | 1927.1%ODI 11388744 · 100 miWHEN I PURCHASED THIS VEHICLE I NOTICED SQUEAKING OF BRAKES AND PROBLEMS ECCENTRICALLY WITH WIPERS AND BACK GATE LIGHT OPEN CLOSE LIGHT, REPORTED TO TEXIAN DEALER AND NOTHING WAS DONE, CAR OF COURSE IN MOTION AND MOVING. LATER AFTER COMPLAIN OF PROBLEMS TEXAN DEALER RESPONDED TO DEAF EARS, I TOLD THEM I DID NOT WANT THIS VEHICLE AND THEY WOULD DO NOTHING AND NEVER DID. I WENT TO ANOTHER DEALER(DEMONTROND BUICK) AND BK CUSTOMER SERVICE LISTENED TO THE ISSUES AND PUT NEW BRAKES IN CAR, IT STILLS SQUEAKS BUT NOT AS MUCH AS BEFORE. CAR WAS WORKED … Look up ODI 11388744 at NHTSA ↗ | 611.3%ODI 11564958When the car is in park it will display shift to park. This has been an issue just trying to get my car int park. The car will not turn off because it thinks it is not in park when it is. I have to keep turning car on and off and trying over and over for it to stay in park. Look up ODI 11564958 at NHTSA ↗ | 928.1%ODI 11466274Leased this car at the end of March. When I attempted to install the car seat for my grandson I could not find the LATCH anchors. My sales rep attempted to find them and could not. I finally was told to make a service appointment and the service manager could not find them. He contacted GM and after getting a response from them told me they are an "option" and I could have them order parts 20788228 and 20788229 and install them. I called GM customer service and after several calls from them they signed me up for GM Rewards and told me I could u… Look up ODI 11466274 at NHTSA ↗ | 622.2%ODI 11552368Vehicle struggles to stay running in the heat with the air conditioning running. Low voltage codes pulled at dealership. When the air conditioner is running there is an awful toxic smell from the vents both with or without recycling the air. Vehicle struggles to slow then accelerate, such as normal driving conditions in rush hour traffic. Poor ability to accelerate, hesitant and jolting. AWD model with winter package in the desert doesn’t fair well. Look up ODI 11552368 at NHTSA ↗ | 516.1%ODI 11560548I started the Encore and dash flashed.Sevivice side detection system.Now the small lights on mirros dont show any more.It just happend today 12/17/2024 .I hope I dont have other issues with this vehicle. I would hate too use the lemon or too have to trade this in. Thank You Look up ODI 11560548 at NHTSA ↗ | 320.0%ODI 11698548On the morning of 11/01/2025, the vehicle was in volved in a fire. The cause of the fire is uncertain so the insurance company is investigating it and asked I report it to the NHTSA. Look up ODI 11698548 at NHTSA ↗ | 00.0%No examples available for this selection. |
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| Engine | 1420.0%ODI 11389607 · 14 miI WAS DRIVING HOME APPROX 6:00 PM AS I WAS STARTING ON L75 MY BUICK 2020GX WITH LESS THAN 300 MILES STARTED TO SPEED UP TO A VERY FAST MY BRAKES DID NOT SLOW ME DOWN THE CAR KEPT SPEEDING UP I WAS VERY SCARED WHEN THE CAR KEPT GOING FASTER NOW I AM SCARED TO DRIVE IT THERE WAS ALMOST A CRASH TRYING TO SLOW DOWN Look up ODI 11389607 at NHTSA ↗ | 1528.3%ODI 11435680 · 9,000 miThe contact owns a 2021 Buick Encore GX. The contact stated that while at a stop sign, the RPM was fluctuating from 0 to 3,000 RPM. The contact stated that the vehicle stalled with the check engine warning light illuminated. The vehicle was able to be restarted. The contact mentioned the failure recurred multiple times with the vehicle being unable to be restarted. The vehicle was taken to the dealer where it was diagnosed that the emergency jack needed to be repaired under recall. The vehicle was repaired however, the failure persisted. The ve… Look up ODI 11435680 at NHTSA ↗ | 412.5%ODI 11586210Engine Yes my safety and others were at risk. I was driving and the car power down and two lights came on engine light and engine service came on and then service ECM message yes i got the engine light the first few months into my lease and i took back to the dealership that purchase and they promised they would fix the issue and now i got the engine like again. I don't feel safe in this car. i got the car serviced at the dealership in 02/14/2024 and they did not say thing was wrong with the car. Look up ODI 11586210 at NHTSA ↗ | 622.2%ODI 11534862 · 18,000 miThe contact owns a 2023 Buick Encore GX. The contact stated while depressing the accelerator pedal, the vehicle failed to immediately accelerate. On several occasions while depressing the accelerator pedal, the vehicle abruptly accelerated. The cause of the failure was not yet determined. The contact stated that the failure only occurred while the air condition was activated. The local dealer and the manufacturer were not notified of the failure. The failure mileage was 18,000. Look up ODI 11534862 at NHTSA ↗ | 39.7%ODI 11681046The issue has happened three times and has been "repaired" three times. While driving, the vehicle starts to shake violently. Then the check engine light comes on and the vehicle shuts off. It has happened on extremely busy roads and almost caused major accidents. It has been a problem with fuel pump and sensor. Again, it has happened three times. Look up ODI 11681046 at NHTSA ↗ | 16.7%ODI 11728488Second complete powertrain failure on March 14, 2026 at 13,993 miles, nine days after first repair (complete transmission replacement for bone-dry sealed transmission). Symptoms: sudden loss of power on highway (unable to exceed 20 mph with accelerator fully depressed), hollow sound, noise described as "like a rock tumbling around inside." OnStar diagnostics returned "No Error Code Found" twice (11:14 AM and 11:17 AM) during active failure. Dealer (Loveland Buick GMC) diagnosed "battery issue" but provided indefinite loaner with no return date.… Look up ODI 11728488 at NHTSA ↗ | 375.0%ODI 11751991The vehicle is equipment with a Stop/start when brake is applied and vehicle is at a stop, the engine turns off. Randomly the engine does not restart when brake is released and accelerator is pressed, vehicle is required to be put in park and restarted . This has happened on the highway while in traffic, the engine did not restart and required to be put in park and restarted while traffic flowed around me. The other occasion was came to a completed start at a traffic light, again the released the break and pressed the accelerator and the v… Look up ODI 11751991 at NHTSA ↗ |
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| Service Brakes | 1927.1%ODI 11363178 · 1,251 miTL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT STATED WHILE MAKING A U-TURN, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD BUT FAILED TO STOP THE VEHICLE. THE CONTACT STATED THAT THE BRAKE SYSTEM FAILURE WARNING LIGHT WAS ILLUMINATED. THE CONTACT ENGAGED THE PARKING BRAKE TO STOP THE VEHICLE. THE CONTACT PULLED OVER AND PARKED AT A NEARBY PARKING LOT. THE CONTACT RECEIVED A NOTIFICATION TEXT OF NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT FELT UNS… Look up ODI 11363178 at NHTSA ↗ | 713.2%ODI 11420627The brake system failed upon pulling into a parking space. Had it happened a few, short moments before, there would have been a high probability of a crash. The vehicle was taken to Hardy Buick GMC Chevrolet. Upon reading the codes, I was told that the vehicle needs a new master cylinder. (It has only 672 miles on it and I've owned it less than 3 weeks.) Numerous lights came on, including: Brakes, ABS, Traction Control, Engine, as well as 2 others. A message came up on the screen that said, "Brake System Failure, 62 MPH Top Speed." There were … Look up ODI 11420627 at NHTSA ↗ | 00.0%No examples available for this selection. | 518.5%ODI 11493530Our new 2023 Buick ENCORE GX's brakes continually GRAB whether we are approaching a slowed vehicle in front of us or not. Also, beginning yesterday, the brake pedal that I step on to start the vehicle was totally locked up and I was unable to start the car for awhile. Then, this issue went away and I could start the vehicle. More so, the constant grabbing of the brakes is dangerous. There is no rhyme or reason with this dangerous problem. The Buick dealer in Redlands says they are aware of the touchy brakes but offer no resolve. Can you help us… Look up ODI 11493530 at NHTSA ↗ | 26.5%ODI 11684239Noticed around 7000 miles that the brakes are squealing and grabbing at slow speeds Look up ODI 11684239 at NHTSA ↗ | 16.7%ODI 11759400While driving my 2025 Buick Encore GX Avenir, I experienced a sudden, catastrophic electronic and mechanical failure. Without warning, the brake pedal became extremely stiff, requiring massive physical effort to slow the vehicle down. Simultaneously, the dashboard displayed warning lights indicating that both the StabiliTrak system and the Power Steering system were disabled, causing a sudden loss of steering assist.The vehicle was towed via Buick Roadside Assistance to Ewing Buick in [XXX]. This simultaneous failure of braking, steering, and … Look up ODI 11759400 at NHTSA ↗ | 00.0%No examples available for this selection. |
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| Fuel/Propulsion System | 34.3%ODI 11403516 · 38 miSTARTED HAVING TROUBLE LAST WEEK WITH THE FUEL GAUGE AND A CHECK ENGINE LIGHT. TOOK THE CAR IN TO HAVE IT SERVICED AND THEY FOUND THAT RODENTS HAD CHEWED THROUGH THE HARNESS LOCATED BY THE FUEL. COST $850 TO REPAIR WHICH WAS NOT COVERED UNDER WARRANTY. HAD THE CAR BACK TWO DAYS AND WENT TO USE THE CAR AND IT COMPLETELY STOPPED FUNCTIONING ONCE WE PULLED OUT INTO TRAFFIC. WE LIVE ON A HIGHLY TRACTOR TRAILER TRAVELED ROAD AND HAVING THE CAR JUST STOP WORKING COULD HAVE ENDED IN AN ACCIDENT IF A CAR WAS COMING FROM EITHER DIRECTION. MY SON WAS IN … Look up ODI 11403516 at NHTSA ↗ | 713.2%ODI 11485788I'm in need of a repair on my 2021 Buick Encore GX. It was seen at GM of Marion on July 30 for a warning light that came on as I was driving down the road after having an oil change. It stated my power was reduced. I took it in, and they told me they had just diagnosed this problem for another Encore owner, and it took two weeks to get the part in. It is now September 22, and I still do not have this fixed. It is a safety concern and I have been calling GM about it almost weekly, trying to get some help. How is it safe for my daughter & I t… Look up ODI 11485788 at NHTSA ↗ | 39.4%ODI 11478218Purchased my 2022 Buick Encore GX from Alexander Buick, Oxnard CA. on July 14th, 2022. On August 4th, 2022 (3 weeks and 273 miles later) was driving in the fast lane of major freeway 101 in Southern Ca.. Without any warning the car died. How I made it across two lanes to my right to get off the freeway without a seconds notice to the many cars and semis behind me I was able to veer a dead car to the side of the road with no accidents and no loss of life (mine.) Car was towed to dealer and just informed this morning that it is a faulty high… Look up ODI 11478218 at NHTSA ↗ | 311.1%ODI 11534129Vehicle appears not equipped to operate in heat with air conditioning on. Vehicle struggles to keep running, idles high and jerks while driving on the highway. When trying to accelerate after slowing down it doesn’t accelerate. Look up ODI 11534129 at NHTSA ↗ | 26.5%ODI 11681046The issue has happened three times and has been "repaired" three times. While driving, the vehicle starts to shake violently. Then the check engine light comes on and the vehicle shuts off. It has happened on extremely busy roads and almost caused major accidents. It has been a problem with fuel pump and sensor. Again, it has happened three times. Look up ODI 11681046 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
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| Steering | 45.7%ODI 11376326 · 752 miTL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED WHILE DRIVING DOWN HILL HOWEVER, FAILED TO ENGAGE AS DESIGNED. ADDITIONALLY, THE STEERING WHEEL SEIZED. THE CONTACT ATTEMPTED TO ENGAGE THE PARKING BRAKE. THERE WERE S… Look up ODI 11376326 at NHTSA ↗ | 11.9%ODI 11431435Driving at 5:10pm on aug 31, 2021 first my power steering warning comes on my dash. Then my brake light comes on in red. I was just starting to move w traffic and I turned down a side street. No brakes or steering I did slow down enough to put in park. Only 4000 miles on vehicle. Called on star They called tow truck took to dealership where I got the encore Look up ODI 11431435 at NHTSA ↗ | 00.0%No examples available for this selection. | 518.5%ODI 11524332I was driving and randomly my new 2023 Buick Encore GX and two error messages popped up and my brakes started being less responsive. The two error messages that popped up was "Service ESC" and "Service Power Steering". I will be calling the service department tomorrow to get it checked to make sure nothing is wrong. This is apparently an issue with GM cars but I need to verify that it is not an ongoing issue. Look up ODI 11524332 at NHTSA ↗ | 26.5%ODI 11685624 · 30,620 miThe contact leased a 2024 Buick Encore. The contact stated that while driving 70 MPH, the steering wheel was pulling to the left and to the right. The contact was able to remain in the middle lane. The contact had to use both hands while driving the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was previously taken to the local dealer, where it was diagnosed and determined that the steering column needed to be replaced. After two months, t… Look up ODI 11685624 at NHTSA ↗ | 00.0%No examples available for this selection. | 125.0%ODI 11759522 · 17,153 miThe contact rented a 2026 Buick Encore GX. The contact stated that while making left or right turns on several occasions, the vehicle accelerated and jerked. The contact stated that on one occasion while making a left turn, the vehicle jerked and accelerated, and the vehicle crashed into a column in a parking garage. No injury was sustained. A Police report was not filed. The vehicle was towed to the rental car location. The contact was unaware of whether the vehicle was diagnosed or repaired. The manufacturer was not notified of the failure. T… Look up ODI 11759522 at NHTSA ↗ |
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| Vehicle Speed Control | 68.6%ODI 11389607 · 14 miI WAS DRIVING HOME APPROX 6:00 PM AS I WAS STARTING ON L75 MY BUICK 2020GX WITH LESS THAN 300 MILES STARTED TO SPEED UP TO A VERY FAST MY BRAKES DID NOT SLOW ME DOWN THE CAR KEPT SPEEDING UP I WAS VERY SCARED WHEN THE CAR KEPT GOING FASTER NOW I AM SCARED TO DRIVE IT THERE WAS ALMOST A CRASH TRYING TO SLOW DOWN Look up ODI 11389607 at NHTSA ↗ | 23.8%ODI 11733173Turbocharger is defective. Reduced engine power. Engine Power reduced shows up on my dashboard. I bought the car brand new at Lindsey Buick in Ohio. This car is too young for this problem. Lindsey Buick and GM need to stand up to accountability and transparency when it comes to delivering top quality products. My vehicle almost caused a horrific accident by not accelerating fast enough. I am [XXX] , a widow, and in need of my car being fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11733173 at NHTSA ↗ | 00.0%No examples available for this selection. | 13.7%ODI 11534129Vehicle appears not equipped to operate in heat with air conditioning on. Vehicle struggles to keep running, idles high and jerks while driving on the highway. When trying to accelerate after slowing down it doesn’t accelerate. Look up ODI 11534129 at NHTSA ↗ | 00.0%No examples available for this selection. | 16.7%ODI 11723671I am reporting a defect involving my **2025 Buick Encore GX AWD manufactured by General Motors. Within two days of purchasing the vehicle, the dashboard displayed the warning message “Service Charging System – Vehicle May Stall.” I contacted the dealership on the third day of ownership and was instructed to bring the vehicle in for service. Since that time the vehicle has required multiple repair visits related to the charging system. Repairs included diagnosis of the electrical charging system, replacement of the alternator, and replacement of… Look up ODI 11723671 at NHTSA ↗ | 125.0%ODI 11759522 · 17,153 miThe contact rented a 2026 Buick Encore GX. The contact stated that while making left or right turns on several occasions, the vehicle accelerated and jerked. The contact stated that on one occasion while making a left turn, the vehicle jerked and accelerated, and the vehicle crashed into a column in a parking garage. No injury was sustained. A Police report was not filed. The vehicle was towed to the rental car location. The contact was unaware of whether the vehicle was diagnosed or repaired. The manufacturer was not notified of the failure. T… Look up ODI 11759522 at NHTSA ↗ |
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