Explore the records behind recurring owner reports.
Key facts
4 owner complaints analyzed
0 distinct recall campaigns
Not available median reported failure mileage
Scope: 2016 model year. Data updated: . 0 complaints include usable failure mileage. View data status.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Owner-reported patterns
Most common problems
Air Bags is the most frequently named component, appearing in 4 of 4 complaints (100.0%). A complaint can name multiple components.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
Air Bags
4
Air Bags:Sensor:Occupant Classification:Front Passenger
1
Seats
1
Component breakdown data
Category
Count
Air Bags
4
Air Bags:Sensor:Occupant Classification:Front Passenger
1
Seats
1
Air Bags: 4; Air Bags:Sensor:Occupant Classification:Front Passenger: 1; Seats: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
Under 25,000
0
25,000 to 49,999
0
50,000 to 74,999
0
75,000 to 99,999
0
100,000 to 149,999
0
150,000 and above
0
Reported problems by failure mileage data
Category
Count
Under 25,000
0
25,000 to 49,999
0
50,000 to 74,999
0
75,000 to 99,999
0
100,000 to 149,999
0
150,000 and above
0
Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
No usable failure mileage is recorded. 4 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
2024
1
2025
2
2026
1
Complaints over time data
Category
Count
2024
1
2025
2
2026
1
2024: 1; 2025: 2; 2026: 1
Pattern summary
Air Bags leads the component reports. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Explore the data
Vehicle analysis explorer
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
4 unique complaints in this selection. Analysis snapshot: 2026-10-01.
0.0%Usable mileage0 / 4 records
100.0%Valid incident date4 / 4 records
100.0%Valid filing date4 / 4 records
100.0%Ordered incident and filing dates4 / 4 records
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
Component complaint heatmap
Component
2014
2016
Electrical System
635.3%ODI 10809397 · 14,366 mi
I HAD A RESET OF THE GAUGE CLUSTER OCCUR WHILE USING STEERING WHEEL CONTROLS TO SEARCH MUSIC ON SD CARD. ISSUE IS THE SAME AS DISCRIBED AT THIS PAGE - HTTP://WWW.AUTOBLOG.COM/2014/02/26/GM-CHEVY-SILVERADO-GMC-SIERRA-PICKUP-GLITCH-COULD-SPARK-RECALL/ - EXCEPT ON ELR. VEHICLE WAS IN MOTION ABOUT 5 MINUTES AFTER STARTING. ON EV POWER. CONDITIONS DRY, TEMPS IN HIGH 40S. I WAS SLOWING FROM 45 TO A STOP IN TRAFFIC WHEN RESET OCCURRED. WAS A MAJOR DISTRACTION SINCE ALL WARNING LIGHTS CAME ON AT ONCE.
CADILLAC CUE SYSTEM AND CENTER STACK SYSTEM FREEZING AND UNRESPONSIVE. THE CADILLAC ELR'S HVAC, NAVIGATION, AUDIO AND OTHER SYSTEM FUNCTIONS ARE ALL CONTROLLED ONLY BY TOUCH SENSITIVE PANEL EITHER IN THE CUE SCREEN OR BELOW IT. WHEN CUE FREEZES OR LAGS AS IT OFTEN DOES THIS CAUSES A DANGEROUS OCCURRENCE WHERE THE DRIVER MUST DIVERT ATTENTION FROM THE ROAD TO OPERATE THE CAR'S SYSTEM. WHILE ON MY NORMAL COMMUTE THIS MORNING I WENT TO ADJUST MY AIR CONDITIONING WHEN THE SYSTEM FROZE. I WAITED FOR THE SYSTEM TO CATCH UP OR UN-FREEZE AND AS THE …
An 'amber' airbag malfunction light has illuminated on the instrument panel. The airbag light has since turned 'red'. It is 'red' to this date. The manufacturers guide advises to take the vehicle to the dealer. The authorized Cadillac dealer in our town troubleshot the problem to code 'U0170', 'Lost Communication With Passenger Presence Module'. The dealer advised that the part is no longer available. The needed Part Number is: 23504893. I checked with numerous aftermarket sources for an alternative to the GM part, but no luck. It appears …
SHIFTING THE VEHICLE INTO PARK AND ATTEMPTING TO TURN IT OFF BY HITTING THE POWER BUTTON, YIELDS A WARNING ON THE DIC SAYING "ACTION REQUIRED: SHIFT TO PARK", DESPITE THE SHIFT SELECTOR ALREADY BEING IN PARK. THIS PREVENTS THE VEHICLE FROM BEING TURNED OFF. REQUIRES MULTIPLE ATTEMPTS OF TURNING THE VEHICLE ON AND OFF, AND MOVING OF THE SHIFT SELECTOR TO GET THE CAR TO RECOGNIZE THE VEHICLE IS ACTUALLY IN PARK.
TL* THE CONTACT OWNS A 2014 CADILLAC ELR. WHILE DRIVING AT 70 MPH, THE VEHICLE DECELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,500.
TL* THE CONTACT OWNS A 2014 CADILLAC ELR. THE CONTACT STATED THAT WHILE PARKED ON A SLIGHT HILL, THE VEHICLE WAS SHIFTED OUT OF PARK AND STARTED TO DRIFT DOWN THE HIL IN REVERSEL. THE CONTACT STATED THAT BRAKES FAILED TO STOP AND THE VEHICLE CRASHED INTO A TELEPHONE POLE. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE. THE FAILURE MILEAGE ON THE VEHICLE WAS 20. THE VIN WAS NOT MADE AVAILABLE.
Air Bags:Sensor:Occupant Classification:Front Passenger
00.0%
No examples available for this selection.
125.0%ODI 11726885
The passenger occupancy sensor has failed on my 2016 ELR after 14k miles. The part is no longer available (23504893). I've inquired with General Motors and they said they could not help me. This seems to be a 1year only part used only on the Cadillac ELR. I believe this is an integral part of the Air Bag safety system in my vehicle and that the passenger seat is no longer safe for passengers.
The vehicle lost all power while driving; this has occurred four times between August 2024 and November 2024. Without warning, the vehicle loses power, including brakes, steering, lights, warning flashers, doors, etc., all power goes away. This has occurred three times during the day and once at night, creating a hazard for myself and other drivers. The vehicle has been towed to the dealership three times, where it restarts. There are no codes to be found and GM is uncertain of what to do.
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
Component failure mileage distribution
Component
Mileage range (25th–75th percentile)
Median
Usable records
Examples
No usable records for this analysis.
Complaint and recall timeline
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
Month
Complaints
Campaigns announced
Examples
2024-11
0
None
No examples available for this selection.
2024-12
1
None
ODI 11632989
An 'amber' airbag malfunction light has illuminated on the instrument panel. The airbag light has since turned 'red'. It is 'red' to this date. The manufacturers guide advises to take the vehicle to the dealer. The authorized Cadillac dealer in our town troubleshot the problem to code 'U0170', 'Lost Communication With Passenger Presence Module'. The dealer advised that the part is no longer available. The needed Part Number is: 23504893. I checked with numerous aftermarket sources for an alternative to the GM part, but no luck. It appears …
Vehicle is producing a "Service Airbag" warning message and red airbag light on the instrument cluster at each start. The problem code 'U0170' is found which correlates to 'Lost Communication With Passenger Presence Module'. The dealer advised that the part is discontinued and no longer available. The needed Part Number is: 23504892 which is a single year, single model only part. I checked with numerous aftermarket sources as well as salvage yards for an alternative to the GM part, but no luck. It appears the part does not exist in the marketp…
Initial repair of the vehicle was initiated on 9/12/25 due to a dashboard warning message indicating an air bag system fault. The Cadillac dealership was unable to complete the repair during the initial service visit. The vehicle was returned to the dealership in October 2025 and has remained there since that time. The dealership has confirmed that the Air Bag Front Passenger Sensor Kit (Part #23504893) failed following repair of the driver side air bag module. As a result of this failure, the passenger side air bag sensor does not function …
The passenger occupancy sensor has failed on my 2016 ELR after 14k miles. The part is no longer available (23504893). I've inquired with General Motors and they said they could not help me. This seems to be a 1year only part used only on the Cadillac ELR. I believe this is an integral part of the Air Bag safety system in my vehicle and that the passenger seat is no longer safe for passengers.
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2014: 7 complaints · 2016: 0 complaints
Equal observation windows
Model year
Through age 0
Through age 1
Through age 2
2014
2
4
7
2016
0
0
0
Date coverage across each selected cohort
Date basis for all complaints in selected model years
Year
Incident dates used
Filing date fallbacks
Excluded dates
2014
17
0
0
2016
4
0
0
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
Component co-occurrence matrix
Component
Air Bags
Air Bags:Sensor:Occupant Classification:Front Passenger
Seats
Air Bags
—
1ODI 11726885
The passenger occupancy sensor has failed on my 2016 ELR after 14k miles. The part is no longer available (23504893). I've inquired with General Motors and they said they could not help me. This seems to be a 1year only part used only on the Cadillac ELR. I believe this is an integral part of the Air Bag safety system in my vehicle and that the passenger seat is no longer safe for passengers.
Initial repair of the vehicle was initiated on 9/12/25 due to a dashboard warning message indicating an air bag system fault. The Cadillac dealership was unable to complete the repair during the initial service visit. The vehicle was returned to the dealership in October 2025 and has remained there since that time. The dealership has confirmed that the Air Bag Front Passenger Sensor Kit (Part #23504893) failed following repair of the driver side air bag module. As a result of this failure, the passenger side air bag sensor does not function …
Air Bags:Sensor:Occupant Classification:Front Passenger
1ODI 11726885
The passenger occupancy sensor has failed on my 2016 ELR after 14k miles. The part is no longer available (23504893). I've inquired with General Motors and they said they could not help me. This seems to be a 1year only part used only on the Cadillac ELR. I believe this is an integral part of the Air Bag safety system in my vehicle and that the passenger seat is no longer safe for passengers.
Initial repair of the vehicle was initiated on 9/12/25 due to a dashboard warning message indicating an air bag system fault. The Cadillac dealership was unable to complete the repair during the initial service visit. The vehicle was returned to the dealership in October 2025 and has remained there since that time. The dealership has confirmed that the Air Bag Front Passenger Sensor Kit (Part #23504893) failed following repair of the driver side air bag module. As a result of this failure, the passenger side air bag sensor does not function …
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
1 patterns with matching reports.
Warning lights and dashboard alerts
1 mentions · 25.0% of complaints
Median mileage: Unavailable (0 usable records).
ODI 11706807
Initial repair of the vehicle was initiated on 9/12/25 due to a dashboard warning message indicating an air bag system fault. The Cadillac dealership was unable to complete the repair during the initial service visit. The vehicle was returned to the dealership in October 2025 and has remained there since that time. The dealership has confirmed that the Air Bag Front Passenger Sensor Kit (Part #23504893) failed following repair of the driver side air bag module. As a result of this failure, the passenger side air bag sensor does not function …