U.S. public vehicle records

2018 Chrysler PACIFICA PLUG-IN HYBRID problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

223 owner complaints analyzed

6 distinct recall campaigns

6,617 mi median reported failure mileage

Scope: 2018 model year. Data updated: 2026-09-30 (September 30, 2026). 97 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 81 of 223 complaints (36.3%). A complaint can name multiple components.

Recurring terms in complaint narratives
Topic	Matching reports	Share of complaints
Electrical and battery issues	69	30.9%
Transmission and shifting	18	8.1%
Engine operation	18	8.1%
Braking behavior	18	8.1%
Steering behavior	11	4.9%
Fuel system concerns	1	0.4%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System

Hybrid Propulsion System

Engine

Power Train

Unknown Or Other

Fuel/Propulsion System

Vehicle Speed Control

Service Brakes

Electrical System: 81; Hybrid Propulsion System: 73; Engine: 63; Power Train: 39; Unknown Or Other: 34; Fuel/Propulsion System: 19; Vehicle Speed Control: 13; Service Brakes: 7

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000

25,000 to 49,999

50,000 to 74,999

75,000 to 99,999

100,000 to 149,999

150,000 and above

Under 25,000: 77; 25,000 to 49,999: 10; 50,000 to 74,999: 7; 75,000 to 99,999: 1; 100,000 to 149,999: 2; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (77). 126 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2017

2018

2019

2020

2021

2022

2023

2024

2025

2026

2017: 1; 2018: 41; 2019: 31; 2020: 10; 2021: 13; 2022: 62; 2023: 31; 2024: 29; 2025: 4; 2026: 1

Pattern summary

Electrical System leads the component reports. Electrical and battery issues appears in 69 complaint narratives. Transmission and shifting appears in 18 complaint narratives. Engine operation appears in 18 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11112040 · 2018-07-17 (July 17, 2018)

WHILE DRIVING AT APPROXIMATELY 55MPH, ON AN OVERPASS RAMP CONNECTING TWO DIFFERENT FREEWAYS, DRIVING UPHILL AROUND A BROAD TURN, THE CAR SUDDENLY BECAME NON-RESPONSIVE TO PUMPING THE GAS PEDAL OR APPLYING THE BREAKS. STEERING WAS STILL POSSIBLE. I TURNED ON THE HAZARD LIGHTS AND CONTINUED TO STEER THE CAR AROUND THE BEND AS IT DECELERATED (IT WAS 25MPH OR LESS BEFORE I GOT IT RESTARTED). CONCURRENTLY, I SHIFTED INTO REVERSE (I INTENDED TO TURN THE KNOB TO NEUTRAL BUT OVERSHOT DUE TO NERVES), THEN BACK INTO NEUTRAL, AND BACK INTO DRIVE. AT THAT …

Owner-reported narrative. 3,000 miles reported. Look up ODI 11112040 at NHTSA ↗

Owner report 11113223 · 2018-07-24 (July 24, 2018)

WHILE DRIVING ON A HIGHWAY WITH A SPEED LIMIT OF 70 MPH, A WARNING LIGHT CAME ON THAT THE BATTERY WAS CONDITIONING. I WAS THEN LIMITED TO 45 MPH WITH VERY LITTLE ACCELERATION, AND THE A/C STOPPED WORKING. THIS WAS REPAIRED, BUT HAPPENED AGAIN THREE WEEKS LATER WHEN ABOUT TO MERGE ONTO ANOTHER HIGHWAY WITH A 55 MPH SPEED LIMIT.

Owner-reported narrative. 3,700 miles reported. Look up ODI 11113223 at NHTSA ↗

Owner report 11103765 · 2018-06-25 (June 25, 2018)

I PURCHASED THE 2018 CHRYSLER PACIFICA HYBRID IN DECEMBER 2018. IN FEBRUARY 2018 AT ABOUT 3500 MILES, THE VEHICLE'S ENGINE LIGHT TURNED ON AND THE ENGINE SOUNDED LOUD. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT A PIN WAS MISSING FROM THE EXHAUST CAMSHAFT PHASER. THE PIN WAS NOT INSTALLED WITH THE MANUFACTURE OF THE VEHICLE ACCORDING TO THE TECHNICIAN. THE EXHAUST CAMSHAFT WAS REPLACED ALONG WITH A CAMSHAFT PHASER, OIL CONTROL SOLENOID, AND CYLINDER HEAD COVER GASKET. SUBSEQUENTLY, THE TRANSMISSION FAILED AND WAS REPLACED …

Owner-reported narrative. 3,500 miles reported. Look up ODI 11103765 at NHTSA ↗

Owner report 11114441 · 2018-07-29 (July 29, 2018)

WITH JUST 200 MILES AND HAVING OWNED THE VEHICLE 3 WEEKS, VEHICLE LOST POWER ON FREEWAY AND MY WIFE COASTED OFF TO THE SIDE WITH CAR FULLY STALLING AND IGNITION LOCKING UP WITHIN 1/4 MILE. VEHICLE WAS TOWED TO DEALERSHIP BUT WORKED FINE NEXT DAY. 100 MILES LATER AND ABOUT 3 WEEKS ON DIFFERENT FREEWAY THE SAME THING HAPPENED AGAIN AND VEHICLE WAS TOWED BACK TO DEALERSHIP. THE CAR SEEMS TO STALL IN HYBRID OR GAS MODE. SERVICE STAFF CHANGED BATTERY AND TRIED VARIOUS THINGS BUT SERVICE DEPARTMENT HAD THE CAR STALL OUT AGAIN ON TEST DRIVE ON FREEWA…

Owner-reported narrative. 200 miles reported. Look up ODI 11114441 at NHTSA ↗

Owner report 11130465 · 2018-09-20 (September 20, 2018)

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA HYBRID. WHILE THE CONTACT'S WIFE WAS DRIVING 70 MPH, AN ABNORMAL NOISE WAS HEARD AND THE ENGINE STALLED. THE CONTACT NOTICED SMOKE COMING FROM UNDER THE HOOD. WHEN THE VEHICLE WAS STOPPED AND THE HOOD WAS LIFTED, THE CONTACT NOTICED FLAMES COMING FROM THE REAR OF THE ENGINE IN FRONT OF THE FIREWALL. THE FIRE MARSHALL EXTINGUISHED THE FIRE AND THE POLICE FILED REPORT NUMBER: 2018-2716. THE CAUSE OF THE FIRE WAS UNKNOWN. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN UNKNOWN CHRYSLER DEALER, BUT …

Owner-reported narrative. 2,900 miles reported. Look up ODI 11130465 at NHTSA ↗

Owner report 11101467 · 2018-06-12 (June 12, 2018)

WHILE CRUISE CONTROL IS ENGAGED IF A VEHICLE IS ALREADY STOPPED WHEN YOU COME UPON IT, LIKE AT TRAFFIC LIGHT, WHILE YOU ARE APPROACHING THE VEHICLE WILL NOT ENGAGE THE BRAKES AS APPOSED TO WHEN YOU ARE BOTH MOVING AND THE VEHICLE IN FRONT SLOWS TO A STOP. ALSO, THE SCREEN THAT SHOWS THE 360 CAMERA AND OTHER APPS FREEZES UP RANDOMLY, MOSTLY WHILE USING THE CAMERA WHILE NOT IN REVERSE, BOTH WHEN THE VEHICLE IS MOVING AND STOPPED. *TT

Owner-reported narrative. 1,283 miles reported. Look up ODI 11101467 at NHTSA ↗

Owner report 11114767 · 2018-07-31 (July 31, 2018)

WE WERE DRIVING CAR AT 25 MPH ON BUSY CITY ROAD IN GAS MODE (NOT ELECTRIC MODE) WHEN THE POWER STEERING AND ACCELERATOR STOPPED WORKING. THE CHECK ENGINE AND BATTERY INDICATOR LIGHTS LIT UP, AND A MESSAGE SAYING "CAR MUST BE IN PARK TO CONTINUE DRIVING" SHOWED UP ON THE DASHBOARD. THE BRAKES WORKED, AND WE COASTED TO A STOP AND WERE STUCK IN THE MIDDLE OF AN INTERSECTION ON A BUSY ARTERY. WHEN WE PUT THE CAR IN PARK, IT WOULD NOT THEN GO BACK INTO DRIVE OR REVERSE; THE "D" AND "R" GEAR LIGHTS WERE FLASHING. THE CAR WOULD NOT TURN OFF, IT WOULD …

Owner-reported narrative. 500 miles reported. Look up ODI 11114767 at NHTSA ↗

Owner report 11442778 · 2021-12-06 (December 6, 2021)

While driving at 60mph, vehicle shut off and would not allow me to accelerate. Error message displayed on speedometer, vehicle must be in park to shift gears. The PRNDL blue LED was flashing as well. Several indicator lights on my dashboard illuminated too. Vehicle has approximately 9300 miles on it. This is a pacifica e-hybrid. After pulling off the road I was able to restart and the van worked in “limp home” mode with the red turtle displayed. I then limped the van to a gas station, shut off the van, topped off the fuel tank which had bee…

Owner-reported narrative. Look up ODI 11442778 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

223 unique complaints in this selection. Analysis snapshot: 2026-09-30.

43.5%Usable mileage97 / 223 records

100.0%Valid incident date223 / 223 records

100.0%Valid filing date223 / 223 records

100.0%Ordered incident and filing dates223 / 223 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

From model yearThrough model year

Component complaint heatmap
Component	2017	2018	2019	2020	2021	2022	2023	2024	2025	2026
Electrical System	3038.0% ODI 10991789 · 15 mi HAD THE CAR FOR 23 HOURS. LESS THAN 5000 MILES. AFTER PULLING THE CAR TO THE END OF THE DRIVEWAY AND 3/4 OF THE WAY INTO OUR ROAD IT BEGAN TO SHAKE VIOLENTLY, SO MUCH SO THAT ONE OF OUR DAUGHTERS BURST IN TO TEARS (THE ONE THAT NEVER CRIES). THE SHAKING LASTED SOME TIME, ALONG WITH GRINDING NOISES. THE CAR FLASHED A DOZEN DIFFERENT CODES AS WELL AS INDICATING THAT THE PARKING BREAK WAS NOT AVAILABLE. THE VAN WAS COMPLETELY DEAD IN THE ROAD WITH FIVE CHILDREN INSIDE AND CARS HAVING TO SWERVE AROUND TO MAKE IT THROUGH THE NEARLY BLOCKED ROAD.… Look up ODI 10991789 at NHTSA ↗	8136.3% ODI 11084554 · 3,300 mi I WAS PASSING A SLOW MOVING MOTOR HOME ON STATE ROAD 19 OCALA NATIONAL FOREST . IN THE MIDDLE OF MY PASS THE ENGINE CUT OFF. I HAD ENOUGH SPEED TO FINISH MY PASS SAFELY AND PULL TO THE SIDE OF ROAD. ALL THE PANEL LIGHTS WERE FLASHING AND THE CAR WOULD NOT RESTART. I CALLED ROADSIDE ASSISTANCE CHRYSLER AND AFTER FOUR HOURS THE VEHICLE WAS TOWED TO THE NEAREST CHRYSLER DEALER. THE CAR HAS BEEN AT BECK PALATKA FLORIDA, CHRYSLER SINCE APRIL FIRST. THEY INFORMED AFTER FIVE DAYS THAT THEY WERE NOT EQUIPPED TO HANDLE REPAIRS BECAUSE OF THE NEW TECHNOL… Look up ODI 11084554 at NHTSA ↗	2146.7% ODI 11181367 · 550 mi SMOKE AND FOUL ROTTEN EGG SMELL COMING FROM DRIVER REAR QUARTER PANEL WHERE BATTERY SITS. FIRE DEPARTMENT CAME OUT AND REMOVED PANELING AND BATTERY WAS FOUND TO BE EXTREMELY OVERHEATED. VEHICLE WAS PLUGGED IN CHARGING WHEN THIS COURTED IN OUR GARAGE. I IMMEDIATELY UNPLUGGED IT AND CALLED 911 Look up ODI 11181367 at NHTSA ↗	2543.1% ODI 11350322 TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V334000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH POWAY CHRYSLER JEEP DODGE DEALER (13811 POWAY ROAD, POWAY, CA 92064), AND WAS INFORMED THAT PARTS WOULD BE AVAILABLE IN APPROXIMATELY FOUR WEEKS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPE… Look up ODI 11350322 at NHTSA ↗	1246.2% ODI 11503765 The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Look up ODI 11503765 at NHTSA ↗	4034.5% ODI 11488893 While driving on the freeway, check engine light came on, all acceleration power was lost, car directed me to “put car in park, press brake, and push start button.” This led to extremely dangerous situation of having to navigate traffic and reach the shoulder with no ability to accelerate. Vehicle was powered down and restarted and was able to return to the road. This has happened 10 times total. This is the first reoccurrence since getting the power inverter module replaced at the dealership four days ago. Look up ODI 11488893 at NHTSA ↗	1435.0% ODI 11547017 My air conditioner went out in my car three weeks after purchase. I took it to the dealership. They replace several parts and said that there was an electrical issue they ran into. They said they had to get approval from Chrysler engineering in order to replace the part. The car was in the dealership for over a month. Other findings state that the air-conditioning unit was low on Freon. And several fuse arrays were not working properly. The car had apx 1600 miles on it when I had to take the car back to dealership for the AC issue . The dealers… Look up ODI 11547017 at NHTSA ↗	726.9% ODI 11590829 I was driving at highway speed westbound in the middle lane of the Long Island Expressway in Queens, New York when I felt an unusual motion and heard an unusual noise. The dashboard warning said that the engine had shut down and that I should move to the nearest safe place. All acceleration was lost and the vehicle was only rolling. This was a dangerous situation but I did manage to change lanes to the right. The vehicle then rolled to a stop in the right lane of the highway (with no shoulder). I could not restart it. I had to wait for so… Look up ODI 11590829 at NHTSA ↗	1100.0% ODI 11757923 The contact rented a 2025 Chrysler Pacifica Hybrid from Budget Car Rental (2176 Main St, Dunedin, FL 34698). The contact stated that while driving approximately 55 MPH, the contact believed that the vehicle was being tracked via Bluetooth throughout a trip from Florida to Kansas City to New York and back to Florida, as the vehicle was surrounded by other vehicles with suggestive and personalized license plates. The contact reported the issue to the Florida Department of Law Enforcement. The manufacturer was not notified of the issue. Look up ODI 11757923 at NHTSA ↗	0Unavailable No examples available for this selection.
Engine	1721.5% ODI 10983848 · 270 mi NEW 2017 CHRYSLER PACIFICA HYBRID WITH 270 MILES STALLED ON A BUSY INTERSECTION AND WON'T TURN ON. THE VEHICLE WAS IN MOTION WHEN IT LOST POWER AND CAME TO A COMPLETE STOP. THE ENGINE SIGN IS ON AND MESSAGE SAYS "PRESS BRAKE TO PREVENT ROLLONG". TURNING OFF AND TURNING THE IT BACK ON DOES NOT MAKE THE ISSUE GO AWAY. Look up ODI 10983848 at NHTSA ↗	6328.3% ODI 11103765 · 3,500 mi I PURCHASED THE 2018 CHRYSLER PACIFICA HYBRID IN DECEMBER 2018. IN FEBRUARY 2018 AT ABOUT 3500 MILES, THE VEHICLE'S ENGINE LIGHT TURNED ON AND THE ENGINE SOUNDED LOUD. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT A PIN WAS MISSING FROM THE EXHAUST CAMSHAFT PHASER. THE PIN WAS NOT INSTALLED WITH THE MANUFACTURE OF THE VEHICLE ACCORDING TO THE TECHNICIAN. THE EXHAUST CAMSHAFT WAS REPLACED ALONG WITH A CAMSHAFT PHASER, OIL CONTROL SOLENOID, AND CYLINDER HEAD COVER GASKET. SUBSEQUENTLY, THE TRANSMISSION FAILED AND WAS REPLACED … Look up ODI 11103765 at NHTSA ↗	1328.9% ODI 11244431 · 660 mi PACIFICA HYBRID, TWO INCIDENTS: FIRST WAS ON FREEWAY, FAST LANE, DRIVING NORMALLY WITH ACTIVE CRUISE CONTROL. THE CAR SUDDENLY SHUT DOWN ALL ACCELERATION AND SLOWED. I WAS ABLE TO PRESS THE BRAKE AND STOP. THE FRONT CONSOLE LIT UP WITH MANY WARNINGS INCLUDING THE FRONTAL COLLISION WARNINGS. I WAS NOT CLOSE TO CAR IN FRONT OF ME BUT A MOTORCYCLE HAD SPLIT LANE PASSED ME VERY CLOSELY AND CUT IN. I HAD TO POWER OFF MY CAR AND START IT TWICE BEFORE IT WOULD GO FORWARD. I TOOK CAR FOR SERVICE, CHRYSLER DEALER FOUND NOTHING WRONG, REPLACED A COMPUTE… Look up ODI 11244431 at NHTSA ↗	2237.9% ODI 11408305 · 11,000 mi THE VEHICLE IS AN ELECTRIC AND GAS HYBRID VEHICLE. WHILE DRIVING THE VEHICLE AT HIGHWAY SPEEDS, THE VEHICLE GOES COMPLETELY DEAD. THERE IS NO POWER TO ACCELERATE, NO POWER STEERING, REDUCED BRAKING. THIS HAPPENED IN JUNE OF 2020 AND THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP. THE DEALERSHIP HAD THE VEHICLE FOR APPROX. 3 WEEKS TO REPAIR AND A NEW ELECTRICAL INVERTER WAS INSTALLED. A SIMILAR EVENT HAPPENED ON 04-13-2021, HOWEVER THIS TIME ONCE THE VEHICLE WENT DEAD AND THE VEHICLE COASTED TO A STOP, AFTER TRYING TO TURN THE VEHICLE BACK O… Look up ODI 11408305 at NHTSA ↗	519.2% ODI 11494618 · 20,000 mi The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving at slower speeds, the service charging station light illuminated, and the vehicle stalled. The contact stated that after waiting for 10 to 15 minutes, he was able to restart the vehicle. The contact also stated that the check engine warning light intermittently illuminated. The vehicle was taken to the dealer where it had not yet been diagnosed. The vehicle was not repaired. the manufacturer was not notified of the failure. The failure mileage was approximately 2… Look up ODI 11494618 at NHTSA ↗	5345.7% ODI 11479002 Driving on a major highway with little to no shoulder, we were accelerating up a slight incline going 65 miles per hour on a route loaded with semi trucks. As we accelerated the engine cut off taking away the ability to accelerate. We had to pull to the shoulder and the vehicle kept cycling all of its lights on and off. We were able to get the car moving again and within 5 minutes the same thing happened, engine turned off. Vehicle was towed to a Chrysler dealer, it showed 17 error codes thrown, Chrysler's policy was to reset the codes and driv… Look up ODI 11479002 at NHTSA ↗	1845.0% ODI 11521460 I was driving the van a day after I bought it with only 42 miles on it, was going to make a turn onto a busy road and the car made a horrible noise and suddenly stopped. After a minute the 03A "fix" came on warning me to pull over safely but the car had stopped on it's own and would not restart, it was dead. Had I been on the highway when it happened it could have ended very badly. Look up ODI 11521460 at NHTSA ↗	1765.4% ODI 11587291 •What component or system failed or malfunctioned, and is it available for inspection upon request? The engine shut off and I lost the ability to accelerate. The issue only resolved when I turned off the vehicle and opened my car door while on the highway and had oncoming cars driving next to me at 55+ MPH. After shutting the car door and turning the vehicle back on, I was able to continue to drive home. The check engine light remains on while the vehicle is powered on, now. This vehicle is available for inspection upon request. •How was your … Look up ODI 11587291 at NHTSA ↗	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.
Power Train	1519.0% ODI 10983848 · 270 mi NEW 2017 CHRYSLER PACIFICA HYBRID WITH 270 MILES STALLED ON A BUSY INTERSECTION AND WON'T TURN ON. THE VEHICLE WAS IN MOTION WHEN IT LOST POWER AND CAME TO A COMPLETE STOP. THE ENGINE SIGN IS ON AND MESSAGE SAYS "PRESS BRAKE TO PREVENT ROLLONG". TURNING OFF AND TURNING THE IT BACK ON DOES NOT MAKE THE ISSUE GO AWAY. Look up ODI 10983848 at NHTSA ↗	3917.5% ODI 11103765 · 3,500 mi I PURCHASED THE 2018 CHRYSLER PACIFICA HYBRID IN DECEMBER 2018. IN FEBRUARY 2018 AT ABOUT 3500 MILES, THE VEHICLE'S ENGINE LIGHT TURNED ON AND THE ENGINE SOUNDED LOUD. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT A PIN WAS MISSING FROM THE EXHAUST CAMSHAFT PHASER. THE PIN WAS NOT INSTALLED WITH THE MANUFACTURE OF THE VEHICLE ACCORDING TO THE TECHNICIAN. THE EXHAUST CAMSHAFT WAS REPLACED ALONG WITH A CAMSHAFT PHASER, OIL CONTROL SOLENOID, AND CYLINDER HEAD COVER GASKET. SUBSEQUENTLY, THE TRANSMISSION FAILED AND WAS REPLACED … Look up ODI 11103765 at NHTSA ↗	1533.3% ODI 11254291 · 8,088 mi ON INTERSTATE HIGHWAY LEFT LANE AT 65MPH, CHECK ENGINE LIGHT COMES ON, RED PLUG-IN LIGHT COMES ON, AND CAR SLOWS TO A STOP IN LANE. CAR DOES NOT TURN BACK ON AFTER SEVERAL ATTEMPTS. AFTER FIVE MINUTES, CAR STARTS AGAIN. CHECK ENGINE LIGHT REMAINS ON. STALLING RECALL NOT FOUND FOR THIS VIN, BUT IS IN MANUFACTURE DATE RANGE OF RECALL. Look up ODI 11254291 at NHTSA ↗	1729.3% ODI 11408305 · 11,000 mi THE VEHICLE IS AN ELECTRIC AND GAS HYBRID VEHICLE. WHILE DRIVING THE VEHICLE AT HIGHWAY SPEEDS, THE VEHICLE GOES COMPLETELY DEAD. THERE IS NO POWER TO ACCELERATE, NO POWER STEERING, REDUCED BRAKING. THIS HAPPENED IN JUNE OF 2020 AND THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP. THE DEALERSHIP HAD THE VEHICLE FOR APPROX. 3 WEEKS TO REPAIR AND A NEW ELECTRICAL INVERTER WAS INSTALLED. A SIMILAR EVENT HAPPENED ON 04-13-2021, HOWEVER THIS TIME ONCE THE VEHICLE WENT DEAD AND THE VEHICLE COASTED TO A STOP, AFTER TRYING TO TURN THE VEHICLE BACK O… Look up ODI 11408305 at NHTSA ↗	311.5% ODI 11523499 · 35,194 mi The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while entering a parking lot, the vehicle lost motive power and stalled with the check engine warning light illuminated. Additionally, the message to shift to park and turn off vehicle was displayed. After several attempts to restart the vehicle, the contact was able to restart the vehicle. The vehicle was taken to a dealer to be diagnosed, but no failure was found. The manufacturer was contacted, and a case was filed. The failure mileage was 35,194. Look up ODI 11523499 at NHTSA ↗	5547.4% ODI 11479002 Driving on a major highway with little to no shoulder, we were accelerating up a slight incline going 65 miles per hour on a route loaded with semi trucks. As we accelerated the engine cut off taking away the ability to accelerate. We had to pull to the shoulder and the vehicle kept cycling all of its lights on and off. We were able to get the car moving again and within 5 minutes the same thing happened, engine turned off. Vehicle was towed to a Chrysler dealer, it showed 17 error codes thrown, Chrysler's policy was to reset the codes and driv… Look up ODI 11479002 at NHTSA ↗	1537.5% ODI 11554962 The power train system of our vehicle experienced a critical malfunction, as indicated by the "Service Charging System" error message and engine light on the dashboard, leading to a loss of power in the accelerator. We are willing to cooperate and make the vehicle available for inspection upon request. The abrupt loss of power in the accelerator at a high speed posed an immediate risk to the safety of my wife, two infants, and other road users, necessitating an emergency maneuver to coast to the side of the freeway. The dealer confirmed the e… Look up ODI 11554962 at NHTSA ↗	1350.0% ODI 11587291 •What component or system failed or malfunctioned, and is it available for inspection upon request? The engine shut off and I lost the ability to accelerate. The issue only resolved when I turned off the vehicle and opened my car door while on the highway and had oncoming cars driving next to me at 55+ MPH. After shutting the car door and turning the vehicle back on, I was able to continue to drive home. The check engine light remains on while the vehicle is powered on, now. This vehicle is available for inspection upon request. •How was your … Look up ODI 11587291 at NHTSA ↗	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.
Hybrid Propulsion System	1924.1% ODI 11020036 TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V371000 (HYBRID PROPULSION SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED [phone removed], WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS N… Look up ODI 11020036 at NHTSA ↗	7332.7% ODI 11457835 The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Look up ODI 11457835 at NHTSA ↗	511.1% ODI 11504557 · 27,000 mi The contact owns a 2019 Chrysler Pacifica Hybrid. The contact stated while driving at unknown speed, there was an abnormal knocking sound coming from the vehicle. The vehicle was taken to the dealer for diagnostic testing and the contact was informed that the vehicle was unsafe to drive. The contact was informed that there was no fix for the failure. The contact was unsure what failure the vehicle had experienced. The vehicle was not repaired. The manufacturer was contacted and stated that the failure might be related to NHTSA Campaign Number: … Look up ODI 11504557 at NHTSA ↗	35.2% ODI 11510873 The contact owns a 2020 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Look up ODI 11510873 at NHTSA ↗	1142.3% ODI 11503765 The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Look up ODI 11503765 at NHTSA ↗	65.2% ODI 11503716 The contact owns a 2022 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tools confirm parts not available. Look up ODI 11503716 at NHTSA ↗	12.5% ODI 11579484 · 9,832 mi The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated that while his wife was driving 70-75 MPH, the message "Stop Safely. Vehicle Will Shut Off Soon." was displayed, and a chime sounded. Additionally, the check engine warning light and the turtle warning light were illuminated. The contact's wife was able to pull to the side of the road. The contact stated that after his wife turned off and restarted the vehicle, the message was no longer displayed; however, the check engine warning light remained illuminated. The vehicle was ta… Look up ODI 11579484 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.
Unknown Or Other	1012.7% ODI 10991789 · 15 mi HAD THE CAR FOR 23 HOURS. LESS THAN 5000 MILES. AFTER PULLING THE CAR TO THE END OF THE DRIVEWAY AND 3/4 OF THE WAY INTO OUR ROAD IT BEGAN TO SHAKE VIOLENTLY, SO MUCH SO THAT ONE OF OUR DAUGHTERS BURST IN TO TEARS (THE ONE THAT NEVER CRIES). THE SHAKING LASTED SOME TIME, ALONG WITH GRINDING NOISES. THE CAR FLASHED A DOZEN DIFFERENT CODES AS WELL AS INDICATING THAT THE PARKING BREAK WAS NOT AVAILABLE. THE VAN WAS COMPLETELY DEAD IN THE ROAD WITH FIVE CHILDREN INSIDE AND CARS HAVING TO SWERVE AROUND TO MAKE IT THROUGH THE NEARLY BLOCKED ROAD.… Look up ODI 10991789 at NHTSA ↗	3415.2% ODI 11091902 OUR THEATER SYSTEM HAS NOT WORKED PROPERLY SINCE WE PURCHASED THE NEW VEHICLE 4 MONTHS AGO. THE CAR IS AT THE DEALERSHIP FOR REPAIR, BUT THE SOFTWARE PATCHES HAVE NOT WORKED AND HAVE CORRUPTED THE ENTIRE SYSTEM. CHRYSLER DOES NOT KNOW HOW TO FIX THE PROBLEM OR WHAT IS CAUSING THE ISSUE. MY BRAND NEW $50,000+ VEHICLE HAS BEEN SITTING AT THE DEALERSHIP WITH NO EXPECTATION ON WHEN THE PROBLEM WILL BE FIXED. Look up ODI 11091902 at NHTSA ↗	1431.1% ODI 11181367 · 550 mi SMOKE AND FOUL ROTTEN EGG SMELL COMING FROM DRIVER REAR QUARTER PANEL WHERE BATTERY SITS. FIRE DEPARTMENT CAME OUT AND REMOVED PANELING AND BATTERY WAS FOUND TO BE EXTREMELY OVERHEATED. VEHICLE WAS PLUGGED IN CHARGING WHEN THIS COURTED IN OUR GARAGE. I IMMEDIATELY UNPLUGGED IT AND CALLED 911 Look up ODI 11181367 at NHTSA ↗	712.1% ODI 11432223 Husband was driving the vehicle on a highway during a road trip and it turned off while he was driving. It generated a “charge fault” message on my phone (uConnect). He pulled over to the shoulder, had to start it again, got going, and it died again. He managed to limp it into the nearest town, we had to pay to have it towed and rent a car to get our family home. Vehicle has fewer than 8,000 miles on it, was purchased new December 2020. Look up ODI 11432223 at NHTSA ↗	00.0% No examples available for this selection.	2219.0% ODI 11468705 Uconnect system not working correctly. Cannot turn off climate control, Cannot get fire tvs to work reliably, no dvd player like we ordered, Uconnect and fire tvs cut out,Cannot change radio stations on steering wheel or volume, onily works when it wants to. Problem is when your driving on freeway and its not working it causes you to fight with it and pull over shut off the van and restart this could cause a serious accident and with kids in the van im not ok with this. This sterted the day we got it , we ordered this van in December 2021 expe… Look up ODI 11468705 at NHTSA ↗	512.5% ODI 11605768 I bought a new 2023 Chrysler Pacifica Pinnacle from the dealership with 20 miles on it. The next day, I was driving the car and exiting the highway when it said “rear safety alert, vehicle will shut off.” The car turned off and my kids and I were stranded on the highway exit blocking traffic. I called the dealership and they picked it up to try to see what was wrong. I was told it needed a new battery from sitting in the dealership for months . We considered trading in the car since I know longer felt safe, but I trusted them to fix it and ma… Look up ODI 11605768 at NHTSA ↗	27.7% ODI 11575609 Brand new less then a month old 2024 Pacifica hybrid. I had multiple check engine lights without codes and then on 22nd of Feb out of nowhere Stop Safely Vehicle Will Shut Off Soon warning in the middle of the highway at 9:00pm at night. I made in over one lane and the vehicle shut off. Took it to the shop and now having the PIM repaired but they can not get the part. Look up ODI 11575609 at NHTSA ↗	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.
Fuel/Propulsion System	1822.8% ODI 10991789 · 15 mi HAD THE CAR FOR 23 HOURS. LESS THAN 5000 MILES. AFTER PULLING THE CAR TO THE END OF THE DRIVEWAY AND 3/4 OF THE WAY INTO OUR ROAD IT BEGAN TO SHAKE VIOLENTLY, SO MUCH SO THAT ONE OF OUR DAUGHTERS BURST IN TO TEARS (THE ONE THAT NEVER CRIES). THE SHAKING LASTED SOME TIME, ALONG WITH GRINDING NOISES. THE CAR FLASHED A DOZEN DIFFERENT CODES AS WELL AS INDICATING THAT THE PARKING BREAK WAS NOT AVAILABLE. THE VAN WAS COMPLETELY DEAD IN THE ROAD WITH FIVE CHILDREN INSIDE AND CARS HAVING TO SWERVE AROUND TO MAKE IT THROUGH THE NEARLY BLOCKED ROAD.… Look up ODI 10991789 at NHTSA ↗	198.5% ODI 11114767 · 500 mi WE WERE DRIVING CAR AT 25 MPH ON BUSY CITY ROAD IN GAS MODE (NOT ELECTRIC MODE) WHEN THE POWER STEERING AND ACCELERATOR STOPPED WORKING. THE CHECK ENGINE AND BATTERY INDICATOR LIGHTS LIT UP, AND A MESSAGE SAYING "CAR MUST BE IN PARK TO CONTINUE DRIVING" SHOWED UP ON THE DASHBOARD. THE BRAKES WORKED, AND WE COASTED TO A STOP AND WERE STUCK IN THE MIDDLE OF AN INTERSECTION ON A BUSY ARTERY. WHEN WE PUT THE CAR IN PARK, IT WOULD NOT THEN GO BACK INTO DRIVE OR REVERSE; THE "D" AND "R" GEAR LIGHTS WERE FLASHING. THE CAR WOULD NOT TURN OFF, IT WOULD … Look up ODI 11114767 at NHTSA ↗	48.9% ODI 11181367 · 550 mi SMOKE AND FOUL ROTTEN EGG SMELL COMING FROM DRIVER REAR QUARTER PANEL WHERE BATTERY SITS. FIRE DEPARTMENT CAME OUT AND REMOVED PANELING AND BATTERY WAS FOUND TO BE EXTREMELY OVERHEATED. VEHICLE WAS PLUGGED IN CHARGING WHEN THIS COURTED IN OUR GARAGE. I IMMEDIATELY UNPLUGGED IT AND CALLED 911 Look up ODI 11181367 at NHTSA ↗	1017.2% ODI 11422968 On my Pacifica Hybrid the vehicle drivetrain loses all power and requires the driver put the vehicle in PARK and TURN OFF the ignition and START the vehicle again. Typically this happens when BOTH of the following conditions are met: 1) battery for the hybrid drivetrain, not the 12v accessory battery, runs to 0% or less than 1% state of charge 2) hard braking or sudden braking or braking when going down a hill. The hard braking seems to overwhelm the recharging system when the battery is at 0% causing a powertrain shutdown and all kinds of … Look up ODI 11422968 at NHTSA ↗	00.0% No examples available for this selection.	2118.1% ODI 11489048 Twice now driving on the freeway in my brand new 2022 Plug-in Pacifica with 10K miles, all of a sudden there is a rumble (feels like a down shift) and the vehicle won’t accelerate. The dash message started flashing “Put in P to Start.” However, the car is still on and in “run.” I pulled over, put the vehicle in park, and turned it off. Then I had to push start button several times to unlock the shifter to go to drive again. A check engine light came on. The first time it happened, I finished my trip. Later that day when I had parked the c… Look up ODI 11489048 at NHTSA ↗	512.5% ODI 11547017 My air conditioner went out in my car three weeks after purchase. I took it to the dealership. They replace several parts and said that there was an electrical issue they ran into. They said they had to get approval from Chrysler engineering in order to replace the part. The car was in the dealership for over a month. Other findings state that the air-conditioning unit was low on Freon. And several fuse arrays were not working properly. The car had apx 1600 miles on it when I had to take the car back to dealership for the AC issue . The dealers… Look up ODI 11547017 at NHTSA ↗	311.5% ODI 11594078 Vehicle shut down without enough notice IN TRAFFIC and could not be started for several minutes, causing a safety hazard for me and backing traffic up. Once I was able to restart, check engine light was illuminated. This was a rental and on the way to their location, the vehicle failed as described at least 5 more times. Look up ODI 11594078 at NHTSA ↗	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.
Vehicle Speed Control	00.0% No examples available for this selection.	135.8% ODI 11045986 · 500 mi ACTIVE CRUISE CONTROL FAILS TO DETECT THE VEHICLE IN FRONT. IT HAPPENS AT LEAST ONCE A DAY. ITS DOES NOT CONVEY CONFIDENCE ON THE SYSTEM. Look up ODI 11045986 at NHTSA ↗	36.7% ODI 11244431 · 660 mi PACIFICA HYBRID, TWO INCIDENTS: FIRST WAS ON FREEWAY, FAST LANE, DRIVING NORMALLY WITH ACTIVE CRUISE CONTROL. THE CAR SUDDENLY SHUT DOWN ALL ACCELERATION AND SLOWED. I WAS ABLE TO PRESS THE BRAKE AND STOP. THE FRONT CONSOLE LIT UP WITH MANY WARNINGS INCLUDING THE FRONTAL COLLISION WARNINGS. I WAS NOT CLOSE TO CAR IN FRONT OF ME BUT A MOTORCYCLE HAD SPLIT LANE PASSED ME VERY CLOSELY AND CUT IN. I HAD TO POWER OFF MY CAR AND START IT TWICE BEFORE IT WOULD GO FORWARD. I TOOK CAR FOR SERVICE, CHRYSLER DEALER FOUND NOTHING WRONG, REPLACED A COMPUTE… Look up ODI 11244431 at NHTSA ↗	46.9% ODI 11492684 All of a sudden while driving 40 miles per hour, “service charging system” warning showed up on dash, asked to put car in park and unable to accelerate. Car stopped working in the middle of a busy road, unable to be restarted for 10 min. Look up ODI 11492684 at NHTSA ↗	00.0% No examples available for this selection.	108.6% ODI 11479002 Driving on a major highway with little to no shoulder, we were accelerating up a slight incline going 65 miles per hour on a route loaded with semi trucks. As we accelerated the engine cut off taking away the ability to accelerate. We had to pull to the shoulder and the vehicle kept cycling all of its lights on and off. We were able to get the car moving again and within 5 minutes the same thing happened, engine turned off. Vehicle was towed to a Chrysler dealer, it showed 17 error codes thrown, Chrysler's policy was to reset the codes and driv… Look up ODI 11479002 at NHTSA ↗	410.0% ODI 11583088 I engaged the speed control (NOT adaptive speed control, also equipped on this car), and set my desired speed. I pressed and held the SET+ button to increase speed, as demonstrated at 1:27 on this video [XXX] from Mopar for an older model of this vehicle. When I released the button, the car continued to accelerate. Pressing Cancel or disabling speed control stopped the acceleration. This behavior is repeatable. I tested it several times on that drive cycle, and again on subsequent drive cycles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I… Look up ODI 11583088 at NHTSA ↗	13.8% ODI 11587291 •What component or system failed or malfunctioned, and is it available for inspection upon request? The engine shut off and I lost the ability to accelerate. The issue only resolved when I turned off the vehicle and opened my car door while on the highway and had oncoming cars driving next to me at 55+ MPH. After shutting the car door and turning the vehicle back on, I was able to continue to drive home. The check engine light remains on while the vehicle is powered on, now. This vehicle is available for inspection upon request. •How was your … Look up ODI 11587291 at NHTSA ↗	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.
Service Brakes	45.1% ODI 11055518 · 2,000 mi THE CAR HAD BEEN OPERATING NORMALLY WHILE DRIVING FOR ABOUT 15 MINUTES WHEN WE REALIZED WE MISSED A TURN AND DECIDED TO TURN AROUND USING A DRIVEWAY. THE CAR WAS NEVER SWITCHED OUT OF DRIVE. AFTER TURNING AROUND WE STARTED ACCELERATING TO CROSS THE TWO LANE ROAD AND THEN ALL MOTIVE POWER CUT OUT, WE LOST POWER STEERING AND COULD NOT OPERATE THE GEAR SHIFTER. THE VEHICLE STALLED, DANGEROUSLY BLOCKING BOTH LANES OF TRAFFIC WITH THREE CHILDREN AND TWO ADULTS INSIDE. WE GOT EVERYONE OUT OF THE VEHICLE AND OFF OF THE ROAD. A FEW MINUTES LATER AFTER … Look up ODI 11055518 at NHTSA ↗	73.1% ODI 11127892 · 100 mi THE CHRYSLER PACIFICA HYBRID HAS 2 PWM SIGNALS GOING FROM THE BRAKE PEDAL TO THE ABS MODULE USED FOR BRAKING. EACH OF THESE CARRIES A PWM SIGNAL. THE REASON THERE ARE 2 IS MOST LIKELY FOR REDUNDANCY. HOWEVER I NOTICED THAT IF ONE SIGNAL GOES BAD, THE BRAKE'S ASSIST FAULTS AND YOU ALMOST LOSE BRAKES COMPLETELY. IT MEANS THERE IS NO REDUNDANCY ON THE BRAKE SIGNAL AS WAS ORIGINALLY INTENDED. OVER TIME, WHEN THE BRAKE PEDAL'S PWM SIGNAL GENERATOR GOES BAD, YOU SUDDENLY LOSE BRAKING CAPABILITY. THIS CAN BE AT ANY TIME WITHOUT NOTICE. Look up ODI 11127892 at NHTSA ↗	12.2% ODI 11255840 · 730 mi TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA HYBRID. WHILE DRIVING 73 MPH, THE "STOP SAFELY, THE VEHICLE WILL SHUT OFF SOON" WARNING MESSAGE APPEARED. THE CONTACT PARKED THE VEHICLE ON THE SIDE OF THE ROAD BEFORE THE IGNITION TURNED OFF. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO JIMMY BRITT CHEVROLET BUICK GMC (LOCATED AT 1011 TOWN CREEK BLVD, GREENSBORO, GA 30642, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL MODULE AND TRANSMISSION NEEDED TO BE REPLACED. THERE WERE ALSO 113 ERROR CODES. THE VEHICLE WAS NOT REPAIRED.… Look up ODI 11255840 at NHTSA ↗	610.3% ODI 11395480 · 300 mi BRAKES DID NOT ENGAGE WHEN PRESSED, LEADING TO COLLISION WITH CARS IN FRONT OF US BECAUSE VEHICLE DID NOT STOP. Look up ODI 11395480 at NHTSA ↗	00.0% No examples available for this selection.	32.6% ODI 11481489 While driving approximately 35mph and without any warning, the vehicle suddenly slammed on the brakes and came to a stop in the middle of the road. If another vehicle had been following behind there could have been a collision. The forward collision alert might have gone off; afterwards most of the warning lights were on. We were able to slowly power through the brakes to a nearby parking lot. We could not turn off the car or put the transmission in Park or Neutral, it was completely immobilized. All of the transmission lights were on and could… Look up ODI 11481489 at NHTSA ↗	37.5% ODI 11603753 · 10,000 mi The contact owned a 2023 Chrysler Pacifica Hybrid. The contact stated that while driving at 35 MPH, the vehicle accelerated without the application of the accelerator pedal. The accelerator pedal depressed against the floorboard. The brake pedal was applied, but it failed to respond, and the vehicle continued to increase in speed. There were no warning lights illuminated. The contact crashed into a concrete barrier and crashed into a Ford, and another unknown van. The driver sustained an unknown injury and was taken to the hospital by ambulance… Look up ODI 11603753 at NHTSA ↗	13.8% ODI 11620093 dash reads Stop safely engine will shut off soon. Just before that the driver will loose power steering and brakes for a second. no acceleration or ability to stop safely have to just role and pray. Look up ODI 11620093 at NHTSA ↗	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
Component	Mileage range (25th–75th percentile)	Median	Usable records	Examples
Electrical System	2,000–24,000 mi	5,606 mi	41	ODI 11084554 · 3,300 mi I WAS PASSING A SLOW MOVING MOTOR HOME ON STATE ROAD 19 OCALA NATIONAL FOREST . IN THE MIDDLE OF MY PASS THE ENGINE CUT OFF. I HAD ENOUGH SPEED TO FINISH MY PASS SAFELY AND PULL TO THE SIDE OF ROAD. ALL THE PANEL LIGHTS WERE FLASHING AND THE CAR WOULD NOT RESTART. I CALLED ROADSIDE ASSISTANCE CHRYSLER AND AFTER FOUR HOURS THE VEHICLE WAS TOWED TO THE NEAREST CHRYSLER DEALER. THE CAR HAS BEEN AT BECK PALATKA FLORIDA, CHRYSLER SINCE APRIL FIRST. THEY INFORMED AFTER FIVE DAYS THAT THEY WERE NOT EQUIPPED TO HANDLE REPAIRS BECAUSE OF THE NEW TECHNOL… Look up ODI 11084554 at NHTSA ↗ ODI 11097723 · 300 mi VEHICLE UCONNECT SCREEN LOCKS ONTO FORWARD IMAGE WHILE MOVING FORWARD DOWN THE ROAD OR GOES BLACK ELIMINATING THE ABILITY TO ACCESS ANY OF THE CLIMATE CONTROL OR SOS FEATURES. EXTREMELY DISTRACTING AND REQUIRES VEHICLE TO BE PULLED OVER AND RESTARTED TO CLEAR. Look up ODI 11097723 at NHTSA ↗ ODI 11112538 · 4,900 mi I TOOK MY VAN IN FOR RECALL AND WAS FIXED ON 7/16/18 FOR CRUISE CONTROL PROBLEM. EVERYDAY SINCE THE FAN COMES ON WHILE PARKED IN THE GARAGE AND CHARGING (LEVEL 2) AT A VERY HIGH NOISE LEVEL. ROLLER COASTER TYPE NOISE. YOU CAN HEAR IT ALL OVER THE HOUSE. CAR SOUNDS LIKE IT IS GOING TO EXPLODE. NEVER HAPPENED BEFORE THE RECALL FIX FOR CRUISE CONTROL. VIDEOS OF SAME TYPE OF PROBLEM ARE ON THE FACEBOOK GROUP FOR THIS CAR. SEARCH FOR "CHRYSLER PACIFICA PLUG-IN HYBRID". I ALSO VIDEOTAPED THE CAR MAKING THE NOISE BUT WON'T BE ABLE TO UPLOAD SUC… Look up ODI 11112538 at NHTSA ↗
Hybrid Propulsion System	24,750–60,405 mi	47,789 mi	12	ODI 11460691 · 45,577 mi The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that she was unable to charge the vehicle. The approximate failure mileage was 46,577. VIN tool confirms parts not available. Look up ODI 11460691 at NHTSA ↗ ODI 11464810 · 24,000 mi The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the dealer was contacted and confirmed that the part to do the recall repair was not available. The contact stated that the vehicle failed to charge while plugged in. The dealer was contacted but was unable to determine the cause of the failure, but stated that the failure… Look up ODI 11464810 at NHTSA ↗ ODI 11495157 · 50,000 mi The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while his wife was driving at various speeds, the vehicle was making an abnormal sound. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that after leaving the dealer, the sound continued. The contact stated that on another occasion, while his wife was driving 75 MPH, the vehicle stalled. The contact stated that multiple unknown warning lights were… Look up ODI 11495157 at NHTSA ↗
Engine	2,975–16,250 mi	5,261 mi	40	ODI 11103765 · 3,500 mi I PURCHASED THE 2018 CHRYSLER PACIFICA HYBRID IN DECEMBER 2018. IN FEBRUARY 2018 AT ABOUT 3500 MILES, THE VEHICLE'S ENGINE LIGHT TURNED ON AND THE ENGINE SOUNDED LOUD. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT A PIN WAS MISSING FROM THE EXHAUST CAMSHAFT PHASER. THE PIN WAS NOT INSTALLED WITH THE MANUFACTURE OF THE VEHICLE ACCORDING TO THE TECHNICIAN. THE EXHAUST CAMSHAFT WAS REPLACED ALONG WITH A CAMSHAFT PHASER, OIL CONTROL SOLENOID, AND CYLINDER HEAD COVER GASKET. SUBSEQUENTLY, THE TRANSMISSION FAILED AND WAS REPLACED … Look up ODI 11103765 at NHTSA ↗ ODI 11112040 · 3,000 mi WHILE DRIVING AT APPROXIMATELY 55MPH, ON AN OVERPASS RAMP CONNECTING TWO DIFFERENT FREEWAYS, DRIVING UPHILL AROUND A BROAD TURN, THE CAR SUDDENLY BECAME NON-RESPONSIVE TO PUMPING THE GAS PEDAL OR APPLYING THE BREAKS. STEERING WAS STILL POSSIBLE. I TURNED ON THE HAZARD LIGHTS AND CONTINUED TO STEER THE CAR AROUND THE BEND AS IT DECELERATED (IT WAS 25MPH OR LESS BEFORE I GOT IT RESTARTED). CONCURRENTLY, I SHIFTED INTO REVERSE (I INTENDED TO TURN THE KNOB TO NEUTRAL BUT OVERSHOT DUE TO NERVES), THEN BACK INTO NEUTRAL, AND BACK INTO DRIVE. AT THAT … Look up ODI 11112040 at NHTSA ↗ ODI 11112538 · 4,900 mi I TOOK MY VAN IN FOR RECALL AND WAS FIXED ON 7/16/18 FOR CRUISE CONTROL PROBLEM. EVERYDAY SINCE THE FAN COMES ON WHILE PARKED IN THE GARAGE AND CHARGING (LEVEL 2) AT A VERY HIGH NOISE LEVEL. ROLLER COASTER TYPE NOISE. YOU CAN HEAR IT ALL OVER THE HOUSE. CAR SOUNDS LIKE IT IS GOING TO EXPLODE. NEVER HAPPENED BEFORE THE RECALL FIX FOR CRUISE CONTROL. VIDEOS OF SAME TYPE OF PROBLEM ARE ON THE FACEBOOK GROUP FOR THIS CAR. SEARCH FOR "CHRYSLER PACIFICA PLUG-IN HYBRID". I ALSO VIDEOTAPED THE CAR MAKING THE NOISE BUT WON'T BE ABLE TO UPLOAD SUC… Look up ODI 11112538 at NHTSA ↗
Power Train	3,700–15,000 mi	5,029 mi	17	ODI 11103765 · 3,500 mi I PURCHASED THE 2018 CHRYSLER PACIFICA HYBRID IN DECEMBER 2018. IN FEBRUARY 2018 AT ABOUT 3500 MILES, THE VEHICLE'S ENGINE LIGHT TURNED ON AND THE ENGINE SOUNDED LOUD. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT A PIN WAS MISSING FROM THE EXHAUST CAMSHAFT PHASER. THE PIN WAS NOT INSTALLED WITH THE MANUFACTURE OF THE VEHICLE ACCORDING TO THE TECHNICIAN. THE EXHAUST CAMSHAFT WAS REPLACED ALONG WITH A CAMSHAFT PHASER, OIL CONTROL SOLENOID, AND CYLINDER HEAD COVER GASKET. SUBSEQUENTLY, THE TRANSMISSION FAILED AND WAS REPLACED … Look up ODI 11103765 at NHTSA ↗ ODI 11113223 · 3,700 mi WHILE DRIVING ON A HIGHWAY WITH A SPEED LIMIT OF 70 MPH, A WARNING LIGHT CAME ON THAT THE BATTERY WAS CONDITIONING. I WAS THEN LIMITED TO 45 MPH WITH VERY LITTLE ACCELERATION, AND THE A/C STOPPED WORKING. THIS WAS REPAIRED, BUT HAPPENED AGAIN THREE WEEKS LATER WHEN ABOUT TO MERGE ONTO ANOTHER HIGHWAY WITH A 55 MPH SPEED LIMIT. Look up ODI 11113223 at NHTSA ↗ ODI 11114441 · 200 mi WITH JUST 200 MILES AND HAVING OWNED THE VEHICLE 3 WEEKS, VEHICLE LOST POWER ON FREEWAY AND MY WIFE COASTED OFF TO THE SIDE WITH CAR FULLY STALLING AND IGNITION LOCKING UP WITHIN 1/4 MILE. VEHICLE WAS TOWED TO DEALERSHIP BUT WORKED FINE NEXT DAY. 100 MILES LATER AND ABOUT 3 WEEKS ON DIFFERENT FREEWAY THE SAME THING HAPPENED AGAIN AND VEHICLE WAS TOWED BACK TO DEALERSHIP. THE CAR SEEMS TO STALL IN HYBRID OR GAS MODE. SERVICE STAFF CHANGED BATTERY AND TRIED VARIOUS THINGS BUT SERVICE DEPARTMENT HAD THE CAR STALL OUT AGAIN ON TEST DRIVE ON FREEWA… Look up ODI 11114441 at NHTSA ↗
Unknown Or Other	3,250–13,375 mi	4,500 mi	18	ODI 11097723 · 300 mi VEHICLE UCONNECT SCREEN LOCKS ONTO FORWARD IMAGE WHILE MOVING FORWARD DOWN THE ROAD OR GOES BLACK ELIMINATING THE ABILITY TO ACCESS ANY OF THE CLIMATE CONTROL OR SOS FEATURES. EXTREMELY DISTRACTING AND REQUIRES VEHICLE TO BE PULLED OVER AND RESTARTED TO CLEAR. Look up ODI 11097723 at NHTSA ↗ ODI 11112040 · 3,000 mi WHILE DRIVING AT APPROXIMATELY 55MPH, ON AN OVERPASS RAMP CONNECTING TWO DIFFERENT FREEWAYS, DRIVING UPHILL AROUND A BROAD TURN, THE CAR SUDDENLY BECAME NON-RESPONSIVE TO PUMPING THE GAS PEDAL OR APPLYING THE BREAKS. STEERING WAS STILL POSSIBLE. I TURNED ON THE HAZARD LIGHTS AND CONTINUED TO STEER THE CAR AROUND THE BEND AS IT DECELERATED (IT WAS 25MPH OR LESS BEFORE I GOT IT RESTARTED). CONCURRENTLY, I SHIFTED INTO REVERSE (I INTENDED TO TURN THE KNOB TO NEUTRAL BUT OVERSHOT DUE TO NERVES), THEN BACK INTO NEUTRAL, AND BACK INTO DRIVE. AT THAT … Look up ODI 11112040 at NHTSA ↗ ODI 11118366 · 5,800 mi 07/23/18 AS I WAS DRIVING MY 2018 CHRYSLER PACIFICA HYBRID AT 55 MPH ON A TWO LANE HIGHWAY WHEN THE VEHICLE SUDDENLY SHUT OFF AND WOULD NOT RESPOND TO ATTEMPTS TO STEER OR BRAKE. MY TODDLER WAS IN THE CAR WITH ME AND I COULD NOT CONTROL IT. THE DISPLAY MESSAGE INDICATED THE VEHICLE NEEDED TO BE PUT IN PARK. I ATTEMPTED TO COAST THE VEHICLE OFF THE HIGHWAY AND OUT OF TRAFFIC BUT THERE REALLY ISN'T MUCH OF A SHOULDER AND I DIDN'T REALLY HAVE MUCH ABILITY TO CONTROL THE VEHICLE. I WAS ABLE TO TURN THE SHIFT TO NEUTRAL, DRIVE, AND REVERSE BUT THE C… Look up ODI 11118366 at NHTSA ↗
Fuel/Propulsion System	860–6,623 mi	2,000 mi	10	ODI 11114767 · 500 mi WE WERE DRIVING CAR AT 25 MPH ON BUSY CITY ROAD IN GAS MODE (NOT ELECTRIC MODE) WHEN THE POWER STEERING AND ACCELERATOR STOPPED WORKING. THE CHECK ENGINE AND BATTERY INDICATOR LIGHTS LIT UP, AND A MESSAGE SAYING "CAR MUST BE IN PARK TO CONTINUE DRIVING" SHOWED UP ON THE DASHBOARD. THE BRAKES WORKED, AND WE COASTED TO A STOP AND WERE STUCK IN THE MIDDLE OF AN INTERSECTION ON A BUSY ARTERY. WHEN WE PUT THE CAR IN PARK, IT WOULD NOT THEN GO BACK INTO DRIVE OR REVERSE; THE "D" AND "R" GEAR LIGHTS WERE FLASHING. THE CAR WOULD NOT TURN OFF, IT WOULD … Look up ODI 11114767 at NHTSA ↗ ODI 11121677 · 11,000 mi INCIDENT #1 (7/17/2018) - WHILE BREAKING TOWARDS A TRAFFIC LIGHT THAT TURNED FROM RED TO GREEN, I ATTEMPTED TO ACCELERATE BUT HEARD A LOUD POPPING NOISE, FELT THE VAN LURCH, AND IMMEDIATELY LOST ALL POWER TO THE VEHICLE. NUMEROUS WARNING LIGHTS APPEARED ON THE DASHBOARD INCLUDING ENGINE LIGHT & POWER/HYBRID PLUG-IN FAILURE. I WAS ABLE TO STEER TO THE SIDE OF THE ROAD AND BREAK TO A STOP, AND RESTART 1-2 MINUTES LATER. BROUGHT TO CHRYSLER DEALER ON 7/20 AND WAS TOLD ON 7/21 UPON PICKUP THAT THE ISSUE HAD BEEN RECTIFIED VIA SOFTWARE UPDATE. I… Look up ODI 11121677 at NHTSA ↗ ODI 11141628 · 1,400 mi MY FAMILY AND I WERE RIDING ALONG AT 70 MPH AND SUDDENLY, THE LEFT SIDE ENERGY CONSUMPTION METER STARTED BOUNCING UP AND DOWN. SOME BURNT RUBBER SMELL CAME THROUGH THE VENTS AND THEN THE CAR JUST START SLOWING DOWN. I WAS LUCKY THERE WERE NO CARS AROUND ME AND WAS ABLE TO MAKE IT ACROSS 4 LANES TO THE RIGHT HAND SIDE SHOULDER. ALL OF THE LIGHTS ON MY DASH WERE LIT BUT THE ENGINE DEPARTMENT OBVIOUSLY DEAD. I POWERED THE CAR DOWN AND TRIED TO CRANK IT AGAIN BUT THE COMPUTER WAS CONFUSED ABOUT WHICH GEAR I WAS IN. NOW, THE DASH ONLY SHOWED THE ENG… Look up ODI 11141628 at NHTSA ↗
Vehicle Speed Control	3,200–7,000 mi	3,700 mi	9	ODI 11045986 · 500 mi ACTIVE CRUISE CONTROL FAILS TO DETECT THE VEHICLE IN FRONT. IT HAPPENS AT LEAST ONCE A DAY. ITS DOES NOT CONVEY CONFIDENCE ON THE SYSTEM. Look up ODI 11045986 at NHTSA ↗ ODI 11113223 · 3,700 mi WHILE DRIVING ON A HIGHWAY WITH A SPEED LIMIT OF 70 MPH, A WARNING LIGHT CAME ON THAT THE BATTERY WAS CONDITIONING. I WAS THEN LIMITED TO 45 MPH WITH VERY LITTLE ACCELERATION, AND THE A/C STOPPED WORKING. THIS WAS REPAIRED, BUT HAPPENED AGAIN THREE WEEKS LATER WHEN ABOUT TO MERGE ONTO ANOTHER HIGHWAY WITH A 55 MPH SPEED LIMIT. Look up ODI 11113223 at NHTSA ↗ ODI 11115775 · 3,000 mi AFTER U73/NHTSA 18V-332 I TESTED THE SPEED CONTROL AFTER TURNING ON THE RADAR, I WAS ABLE TO SET THE SPEED AND THE VEHICLE PERFORMED AS EXPECTED. WHEN I PRESSED THE SET BUTTON AGAIN TO INCREASE THE SPEED IF I HELD THE SET BUTTON FOR MORE THAN A COUPLE OF SECONDS AND RELEASED IT THE VEHICLE RAPIDLY ACCELERATED UNTIL THE BRAKE WAS APPLIED. THIS WAS THE SAME FAULT THAT OCCURRED BEFORE THE RECALL FIX WAS APPLIED. SO THE RECALL FIX DID NOT REPAIR THE CONDITION. Look up ODI 11115775 at NHTSA ↗
Service Brakes	358–4,442 mi	815 mi	6	ODI 11127892 · 100 mi THE CHRYSLER PACIFICA HYBRID HAS 2 PWM SIGNALS GOING FROM THE BRAKE PEDAL TO THE ABS MODULE USED FOR BRAKING. EACH OF THESE CARRIES A PWM SIGNAL. THE REASON THERE ARE 2 IS MOST LIKELY FOR REDUNDANCY. HOWEVER I NOTICED THAT IF ONE SIGNAL GOES BAD, THE BRAKE'S ASSIST FAULTS AND YOU ALMOST LOSE BRAKES COMPLETELY. IT MEANS THERE IS NO REDUNDANCY ON THE BRAKE SIGNAL AS WAS ORIGINALLY INTENDED. OVER TIME, WHEN THE BRAKE PEDAL'S PWM SIGNAL GENERATOR GOES BAD, YOU SUDDENLY LOSE BRAKING CAPABILITY. THIS CAN BE AT ANY TIME WITHOUT NOTICE. Look up ODI 11127892 at NHTSA ↗ ODI 11132868 · 250 mi BRAND NEW, 5 DAY OLD HYBRID PACIFICA WITH 250 MILES STALLED OUT WHILE SLOWING DOWN TO COMPLETE A 3 POINT TURN ON A TWO LANE ROAD. PRIOR TO STALL BRAKES WERE 'MUSHY' AND NOT AS REAPONSIVE, HOWEVER DURING THE TURN BREAKS FAILED COMPLETELY, AND POWER STEERING WENT OUT. FORCED TO SLAM ON BREAKS WHILE FORCING STEERING WHEEL TO COMPLETE TURN. INITIALLY THOUGHT EMERGENCY BREAKING ENGAGED TO STOP CAR THAT WAS NOW HEADED TOWARDS A CURB AND PEDESTRIANS BUT MORE LIKELY HIT THE CURB CAUSING THE CAR TO STOP HARD. CAR REMAINED PURPENDICULAR TO ONCOMING TRAFF… Look up ODI 11132868 at NHTSA ↗ ODI 11149726 · 7,500 mi BRAKES ARE MUSHY, AND DO NOT RESPOND WELL. VEHICLE FAILED TO RESPOND TO NORMAL BRAKING IN AN ATTEMPT TO STOP, EVEN WITH BRAKES PRESSED TO THE FLOOR, HAD TO SWERVE TO AVOID COLLISION WITH THE VEHICLE IN FRONT OF OUR VAN. VEHICLE DIED WHEN ATTEMPTING TO BRAKE 30 MPH. Look up ODI 11149726 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

ComponentPeriod

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples

Monthly complaint and recall timeline
Month	Complaints	Campaigns announced	Examples
2024-10	3	None	ODI 11620418 Chrysler has still not offered a remedy for this recall .the vehicle was purchased used and selling dealer did not provide recall info until the sale had been completed. I love the vehicle except the possible fire hazard in the recall makes me nervous to drive it . Chrysler told me earlier recalls were for this hazard but now says remedy is incomplete!! Look up ODI 11620418 at NHTSA ↗ ODI 11621331 The unresolved recall with no remedy stems from an earlier recall is entering its fourth month with no further communications from the manufacturer about the status of the remedy. There has been no compensation provided to car owners with increased carrying costs due to the manufacturing failures, decreased car valuation due to repeated failed attempts to remedy the same recall, nor indirect costs of extended stress and fear. I am unable to park my car by my house due to the fire risk, which has required me to buy monthly parking passes. I … Look up ODI 11621331 at NHTSA ↗ ODI 11622410 The contact owns a 2018 Chrysler Pacifica. The contact received a notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle failed to accelerate while depressing the accelerator pedal. No warning light illuminated. The vehicle was taken to an unknown dealer, where unknown repairs were completed at the contact's expense. No further information was provided. The contact stated that the manufactur… Look up ODI 11622410 at NHTSA ↗
2024-11	4	None	ODI 11624228 The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (HYBRID PROPULSION SYSTEM); however, the part to do the recall repair was unavailable. The manufacturer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available. Look up ODI 11624228 at NHTSA ↗ ODI 11624713 The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Look up ODI 11624713 at NHTSA ↗ ODI 11624854 I have a Chrysler Pacifica Hybrid which has had multiple recalls for the battery causing fires with no resolution. The NHTSA website said to submit a complaint "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner". The most recent recall was in July without resolution but the battery has been recalled multiple times over the last few years without actual fix being done. Look up ODI 11624854 at NHTSA ↗
2024-12	3	None	ODI 11628835 · 81,000 mi The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the middle passenger’s side captain seat became inoperable. The contact stated the back rest failed to remain locked in place. The contact stated that seat fell forward, raised up and unlocked before sliding forward and collapsing. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact was informed by the dealer that a fix was not available for the failure. The manufacturer was made aware of the failure and a c… Look up ODI 11628835 at NHTSA ↗ ODI 11629611 On [XXX], my vehicle produced a large red wrench and a turtle warning on a busy highway and I was forced to pull to the side with my [XXX] son in the car, as the vehicle lost motive power. It was towed to the dealer and after several days, they told me the issue was due to normal wear and tear in the transmission. I had to escalate to a service manager to even get a diagnosis after 5 days in the shop. I believe my transmission issue is due to a failure of the fix implemented in the 03A/NHTSA 23V-010 recall. It has been documented that the s… Look up ODI 11629611 at NHTSA ↗ ODI 11629911 The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (HYBRID PROPULSION SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Look up ODI 11629911 at NHTSA ↗
2025-01	2	None	ODI 11639047 Vehicle states "Stop Safely Vehicle Will Shut Off Soon" with a red turtle logo. I have restarted the vehicle, and the warning persists. I am bringing in the car to the dealer next. Look up ODI 11639047 at NHTSA ↗ ODI 11639192 Had check engine code p1c5e and vehicle would not charge. Dealership has confirmed that the lithium battery has failed and needs to be replaced. They communicated with Chrysler, opened a STAR case, and are in process of replacing the battery Look up ODI 11639192 at NHTSA ↗
2025-02	1	None	ODI 11642444 I have a 2018 Chrysler Pacifica Hybrid. I purchased it brand new in 2018. This van has had sooo many problems, it has been in and out of the shop, countless recalls. Last year it was in the shop for almost the entire year, I think I had possession of the van for less than 3 months of the year. I just brought my van in for a recall related to the hybrid battery and it was returned to me in December, within 2 weeks there were check engine lights on and when I googled the code that was showing I found a ton of blogs about how people had the s… Look up ODI 11642444 at NHTSA ↗
2025-03	1	None	ODI 11648682 I was traveling at south bound on TOLL 130 going 80MPH (which is the speed limit on that road) when my Pacifica immediately slowed down and my accelerator gave out. In addition to my dash flashing that the cruise control was no longer available, but the van also said "Service Charging System" and "Shift to P to Start", the engine light and batter light both came on. I am sure that I almost died as I was in the middle lane and cars were whipping around me since I had slowed down so much, there was an 18 wheeler behind me and one of my righthand … Look up ODI 11648682 at NHTSA ↗
2025-04	0	None	No examples available for this selection.
2025-05	0	None	No examples available for this selection.
2025-06	0	None	No examples available for this selection.
2025-07	0	None	No examples available for this selection.
2025-08	0	None	No examples available for this selection.
2025-09	0	None	No examples available for this selection.
2025-10	0	None	No examples available for this selection.
2025-11	0	None	No examples available for this selection.
2025-12	0	None	No examples available for this selection.
2026-01	0	None	No examples available for this selection.
2026-02	0	None	No examples available for this selection.
2026-03	0	None	No examples available for this selection.
2026-04	0	None	No examples available for this selection.
2026-05	1	None	ODI 11739486 · 101,000 mi The contact owns a 2018 Chrysler Pacifica. The contact stated when attempting to charge the battery, the charger failed to work as intended . A dealer was contacted. The vehicle was towed to the dealer where it was diagnosed that the battery needed to be replaced and and they sent a request to the manfactuer in regards to replacing another battery. The vehicle was repaired as the battery was replaced three times. The manufacturer was notified of the failure and they could not give her an update and they informed her this is up to the dealer. … Look up ODI 11739486 at NHTSA ↗
2026-06	0	None	No examples available for this selection.
2026-07	0	None	No examples available for this selection.
2026-08	0	None	No examples available for this selection.
2026-09 (partial)	0	None	No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Observation windowFirst model yearSecond model year

2022: 110 complaints · 2023: 39 complaints

Equal observation windows
Model year	Through age 0	Through age 1	Through age 2
2022	17	65	110
2023	4	32	39

Date coverage across each selected cohort

Date basis for all complaints in selected model years
Year	Incident dates used	Filing date fallbacks	Excluded dates
2022	116	0	0
2023	40	0	0

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
Component	Electrical System	Hybrid Propulsion System	Engine	Power Train	Unknown Or Other	Fuel/Propulsion System	Vehicle Speed Control	Service Brakes
Electrical System	—	14 ODI 11464810 · 24,000 mi The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the dealer was contacted and confirmed that the part to do the recall repair was not available. The contact stated that the vehicle failed to charge while plugged in. The dealer was contacted but was unable to determine the cause of the failure, but stated that the failure… Look up ODI 11464810 at NHTSA ↗ ODI 11472408 The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 20V334000 (Electrical System) and 22V077000 (Hybrid Propulsion System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. VIN tool confirms parts not available. Look up ODI 11472408 at NHTSA ↗ ODI 11503803 · 39,200 mi The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, after retrieving the vehicle from the dealer a failure was experienced. The contact stated that while his wife was parking the vehicle a warning light was illuminated with the "Check Hybrid System" message displayed. The contact stated that the vehicle was turned off and later restarted without issues. The contact stated that after his wife called him, he drove the vehicle … Look up ODI 11503803 at NHTSA ↗	27 ODI 11112538 · 4,900 mi I TOOK MY VAN IN FOR RECALL AND WAS FIXED ON 7/16/18 FOR CRUISE CONTROL PROBLEM. EVERYDAY SINCE THE FAN COMES ON WHILE PARKED IN THE GARAGE AND CHARGING (LEVEL 2) AT A VERY HIGH NOISE LEVEL. ROLLER COASTER TYPE NOISE. YOU CAN HEAR IT ALL OVER THE HOUSE. CAR SOUNDS LIKE IT IS GOING TO EXPLODE. NEVER HAPPENED BEFORE THE RECALL FIX FOR CRUISE CONTROL. VIDEOS OF SAME TYPE OF PROBLEM ARE ON THE FACEBOOK GROUP FOR THIS CAR. SEARCH FOR "CHRYSLER PACIFICA PLUG-IN HYBRID". I ALSO VIDEOTAPED THE CAR MAKING THE NOISE BUT WON'T BE ABLE TO UPLOAD SUC… Look up ODI 11112538 at NHTSA ↗ ODI 11118390 · 200 mi THE VEHICLE HAD NO POWER AT A STOPLIGHT. IT WAS LIKE THE VEHICLE HAD COMPLETELY SHUT DOWN, BUT THE POWER DISPLAY WAS STILL ON. I WAS UNABLE TO GO FORWARD AND THE CAR. I TURNED OFF THE ENGINE COMPLETELY AND AFTER ABOUT 30 SECS OR SO, RESTARTED THE CAR AND THEN I WAS ABLE TO REGAIN POWER. NO WARNING LIGHTS OR INDICATORS CAME ON. THEN A BURNT SMELL STARTED COMING FROM THE CAR. Look up ODI 11118390 at NHTSA ↗ ODI 11127998 · 5,000 mi THE CAR TOTALLY SHUT OFF WHEN DRIVING 20 MPH. FULL TANK OF GAS. BRAND NEW CAR WITH 5,000 MILES ON IT. CALLED CHRYSLER -- THEY LEFT US ABANDONED MID-ROAD, THEY SAID IT WOULD TAKE THE 90 MINUTES. WE PURCHASED THE TOP, PERPETUAL WARRANTY. CALLED AAA WHO GOT THE CAR ONTO A FLATBED. BUT NO WAY TO GET IT OFF BECAUSE WHEELS ARE LOCKED. CHRYSLER NON-RESPONSIVE. CAR NON-RESPONSIVE. Look up ODI 11127998 at NHTSA ↗	20 ODI 11113223 · 3,700 mi WHILE DRIVING ON A HIGHWAY WITH A SPEED LIMIT OF 70 MPH, A WARNING LIGHT CAME ON THAT THE BATTERY WAS CONDITIONING. I WAS THEN LIMITED TO 45 MPH WITH VERY LITTLE ACCELERATION, AND THE A/C STOPPED WORKING. THIS WAS REPAIRED, BUT HAPPENED AGAIN THREE WEEKS LATER WHEN ABOUT TO MERGE ONTO ANOTHER HIGHWAY WITH A 55 MPH SPEED LIMIT. Look up ODI 11113223 at NHTSA ↗ ODI 11127998 · 5,000 mi THE CAR TOTALLY SHUT OFF WHEN DRIVING 20 MPH. FULL TANK OF GAS. BRAND NEW CAR WITH 5,000 MILES ON IT. CALLED CHRYSLER -- THEY LEFT US ABANDONED MID-ROAD, THEY SAID IT WOULD TAKE THE 90 MINUTES. WE PURCHASED THE TOP, PERPETUAL WARRANTY. CALLED AAA WHO GOT THE CAR ONTO A FLATBED. BUT NO WAY TO GET IT OFF BECAUSE WHEELS ARE LOCKED. CHRYSLER NON-RESPONSIVE. CAR NON-RESPONSIVE. Look up ODI 11127998 at NHTSA ↗ ODI 11180389 · 24,000 mi ENTERING ON-RAMP TO FREEWAY IN SAN DIEGO, CA AT APPROXIMATELY BETWEEN 25 TO 45-MPH. CAR STALLED AND ROLLED TO STOP AND WAS UNABLE TO RECOVER. STALL CREATED SITUATION WHICH COULD HAVE CAUSED COLLISION. Look up ODI 11180389 at NHTSA ↗	17 ODI 11097723 · 300 mi VEHICLE UCONNECT SCREEN LOCKS ONTO FORWARD IMAGE WHILE MOVING FORWARD DOWN THE ROAD OR GOES BLACK ELIMINATING THE ABILITY TO ACCESS ANY OF THE CLIMATE CONTROL OR SOS FEATURES. EXTREMELY DISTRACTING AND REQUIRES VEHICLE TO BE PULLED OVER AND RESTARTED TO CLEAR. Look up ODI 11097723 at NHTSA ↗ ODI 11118390 · 200 mi THE VEHICLE HAD NO POWER AT A STOPLIGHT. IT WAS LIKE THE VEHICLE HAD COMPLETELY SHUT DOWN, BUT THE POWER DISPLAY WAS STILL ON. I WAS UNABLE TO GO FORWARD AND THE CAR. I TURNED OFF THE ENGINE COMPLETELY AND AFTER ABOUT 30 SECS OR SO, RESTARTED THE CAR AND THEN I WAS ABLE TO REGAIN POWER. NO WARNING LIGHTS OR INDICATORS CAME ON. THEN A BURNT SMELL STARTED COMING FROM THE CAR. Look up ODI 11118390 at NHTSA ↗ ODI 11172281 · 100 mi CAR STALLED AND BEGAN SMOKING PROFUSELY WHEN ATTEMPTING TO ACCELERATE AFTER BEING STOPPED AT A RED LIGHT. CAR WAS REPAIRED AS PER RECALL (WHICH WAS KNOWN ABOUT AT THE TIME BUT WE WERE TOLD IT SHOULD NOT HAVE AFFECTED OUR CAR). CAR CONTINUED TO SMELL OF SMOKE AFTER TRANSITION FROM ELECTRIC TO GAS MODE. DEALER WAS UNABLE TO PINPOINT WHY.DTJB DTJB Look up ODI 11172281 at NHTSA ↗	8 ODI 11169945 · 680 mi THIS MORNING MY 2018 HYBRID LIMITED WAS DEAD. I PURCHASED IT NEW THREE WEEKS AGO. IT HAD BEEN PLUGGED IN OVERNIGHT USING THE 110 CHARGER THAT CAME WITH THE VAN. IT WOULD NOT START, AND BRIEFLY FLASHED SOME KIND OF SERVICE NEEDED WARNING ON THE SCREEN. THEN THE SCREEN TURNED OFF AND THE VEHICLE REPEATEDLY MADE A CLICKING SOUND. THE VAN WAS COMPLETELY UNRESPONSIVE. I NOTICED THE WINDSHIELD WIPERS WERE EVER SO SLOWLY IN MOTION BACK AND FORTH. I CHECKED THE SWITCH BUT THE WIPER WAS SET TO THE 'OFF' POSITION. NONE OF THE WIPER CONTROLS WOULD … Look up ODI 11169945 at NHTSA ↗ ODI 11172281 · 100 mi CAR STALLED AND BEGAN SMOKING PROFUSELY WHEN ATTEMPTING TO ACCELERATE AFTER BEING STOPPED AT A RED LIGHT. CAR WAS REPAIRED AS PER RECALL (WHICH WAS KNOWN ABOUT AT THE TIME BUT WE WERE TOLD IT SHOULD NOT HAVE AFFECTED OUR CAR). CAR CONTINUED TO SMELL OF SMOKE AFTER TRANSITION FROM ELECTRIC TO GAS MODE. DEALER WAS UNABLE TO PINPOINT WHY.DTJB DTJB Look up ODI 11172281 at NHTSA ↗ ODI 11181118 · 2,000 mi GAS DOOR OPENS VIA A PUSHBUTTON. PUSH THE BOTTON, AND IT CHECKS FOR PRESSURE IN THE SYSTEM, THEN RELEASES DOOR. WHEN CLOSED, AND THE STARTER ACTIVATED, DOOR RE-OPENS. MUST EXIT VEHICLE TO RE-CLOSE. IT STAYS SHUT UNTIL NEXT OPENED WITH BUTTON. CLOSE DOOR, HIT STARTER, DOOR RE-OPENS. DOES NOT REOPEN UNTIL NEXT OPENED WITH BUTTON. DEALER, FCA FIELD TECH UNABLE TO FIX, 45 DAYS IN SHOP. VEHICLE STATIONARY AT EACH OCCURRENCE.PCM, BCM, OTHER COMPONENTS REPLACED, WIRING HARNESS INSPECTED; SEE ATTACHED. ISSUE NOTED ON DECEMBER ROAD TRIP, TAKEN TO DEALER… Look up ODI 11181118 at NHTSA ↗	4 ODI 11113223 · 3,700 mi WHILE DRIVING ON A HIGHWAY WITH A SPEED LIMIT OF 70 MPH, A WARNING LIGHT CAME ON THAT THE BATTERY WAS CONDITIONING. I WAS THEN LIMITED TO 45 MPH WITH VERY LITTLE ACCELERATION, AND THE A/C STOPPED WORKING. THIS WAS REPAIRED, BUT HAPPENED AGAIN THREE WEEKS LATER WHEN ABOUT TO MERGE ONTO ANOTHER HIGHWAY WITH A 55 MPH SPEED LIMIT. Look up ODI 11113223 at NHTSA ↗ ODI 11132797 · 12,350 mi WAS DRIVING THE VEHICLE AT 70MPH ON THE FREEWAY. A "THUNK" SOUND OCCURRED AND THE CAR BEGAN DECELERATING RAPIDLY DESPITE PRESSING DOWN ON THE GAS PEDAL. CHECK ENGINE LIGHT TURNED ON AND THE CAR CONTINUED TO DECELERATE. CABIN FILLED WITH A SMALL AMOUNT OF SMOKE. CAME TO A COMPLETE STOP AND THE CAR WOULD NO LONGER ACCELERATE AT ALL. TURNED THE CAR OFF AND THEN ON TO GET IT THE FINAL 100 FEET TO A GAS STATION. PARKED AND THE CAR SMELLED LIKE SMOKE/BURNING IN THE CABIN AND THE ENGINE COMPARTMENT. TURNED OFF THE VEHICLE UNTIL A TOW TRUCK ARRIV… Look up ODI 11132797 at NHTSA ↗ ODI 11173350 · 5,606 mi WHILE DRIVING ON THE HIGHWAY GOING 70 GOING HOME AFTER WORK THE VEHICLE SUDDENLY LOST ALL ABILITY TO ACCELERATE. I STILL HAD POWER, BUT THE DASH TOLD ME TO PRESS THE BREAK TO START THE CAR. I MANAGED TO COAST OFF THE BRIDGE I WAS ON THANKFULLY AND PULLED OFF THE SIDE OF THE ROAD. THE CAR WAS STUCK IN PARK. I TRIED TURNING IT OFF BUT IT WOULD ONLY SHUT OFF FOR 2 SECONDS AND IMMEDIATELY TURN BACK ON WITH THE SAME PROBLEM. THE VEHICLE WAS IMMOBILIZED IN PARK AND WOULD NOT SHUT OFF. THE ENGINE LIGHT STAYED ON THE WHOLE TIME. I HAD TO CALL A TOW TO… Look up ODI 11173350 at NHTSA ↗	3 ODI 11169945 · 680 mi THIS MORNING MY 2018 HYBRID LIMITED WAS DEAD. I PURCHASED IT NEW THREE WEEKS AGO. IT HAD BEEN PLUGGED IN OVERNIGHT USING THE 110 CHARGER THAT CAME WITH THE VAN. IT WOULD NOT START, AND BRIEFLY FLASHED SOME KIND OF SERVICE NEEDED WARNING ON THE SCREEN. THEN THE SCREEN TURNED OFF AND THE VEHICLE REPEATEDLY MADE A CLICKING SOUND. THE VAN WAS COMPLETELY UNRESPONSIVE. I NOTICED THE WINDSHIELD WIPERS WERE EVER SO SLOWLY IN MOTION BACK AND FORTH. I CHECKED THE SWITCH BUT THE WIPER WAS SET TO THE 'OFF' POSITION. NONE OF THE WIPER CONTROLS WOULD … Look up ODI 11169945 at NHTSA ↗ ODI 11173350 · 5,606 mi WHILE DRIVING ON THE HIGHWAY GOING 70 GOING HOME AFTER WORK THE VEHICLE SUDDENLY LOST ALL ABILITY TO ACCELERATE. I STILL HAD POWER, BUT THE DASH TOLD ME TO PRESS THE BREAK TO START THE CAR. I MANAGED TO COAST OFF THE BRIDGE I WAS ON THANKFULLY AND PULLED OFF THE SIDE OF THE ROAD. THE CAR WAS STUCK IN PARK. I TRIED TURNING IT OFF BUT IT WOULD ONLY SHUT OFF FOR 2 SECONDS AND IMMEDIATELY TURN BACK ON WITH THE SAME PROBLEM. THE VEHICLE WAS IMMOBILIZED IN PARK AND WOULD NOT SHUT OFF. THE ENGINE LIGHT STAYED ON THE WHOLE TIME. I HAD TO CALL A TOW TO… Look up ODI 11173350 at NHTSA ↗ ODI 11173732 · 950 mi TWO WEEKS AFTER PURCHASING THIS VEHICLE, IT STARTED HAVING NUMEROUS ELECTRICAL ISSUES. FINALLY ON A FRIDAY, THE CHECK ENGINE LIGHT CAME ON. CALLED TH DEALERSHIP AND THEY SAID TO BRING IT IN THE NEXT WEEK. WENT TO WORK. (BATTERY HAS BEEN FULLY CHARGED) CAME OUT OF WORK AND VEHICLE WOULD NOT START. THEN IT STARTED GOING CRAZY. WIPERS GOING. LIGHTS FLASHING. DOES WOULDN'T OPEN. ALL WITHOUT CAR BEING TURNED ON. CALLED THE DEALERSHIP AND THEY GAVE ME A LOANER AND TOWED THE CAR TO THEIR LOT. THE NEXT MORNING I RECEIVED A CALL THAT THE VEHICLE HAD ROL… Look up ODI 11173732 at NHTSA ↗
Hybrid Propulsion System	14 ODI 11464810 · 24,000 mi The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the dealer was contacted and confirmed that the part to do the recall repair was not available. The contact stated that the vehicle failed to charge while plugged in. The dealer was contacted but was unable to determine the cause of the failure, but stated that the failure… Look up ODI 11464810 at NHTSA ↗ ODI 11472408 The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 20V334000 (Electrical System) and 22V077000 (Hybrid Propulsion System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. VIN tool confirms parts not available. Look up ODI 11472408 at NHTSA ↗ ODI 11503803 · 39,200 mi The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, after retrieving the vehicle from the dealer a failure was experienced. The contact stated that while his wife was parking the vehicle a warning light was illuminated with the "Check Hybrid System" message displayed. The contact stated that the vehicle was turned off and later restarted without issues. The contact stated that after his wife called him, he drove the vehicle … Look up ODI 11503803 at NHTSA ↗	—	2 ODI 11495594 · 74,000 mi The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving at various speeds, the vehicle decelerated and failed to accelerate while depressing the accelerator pedal. The contact stated that the hybrid vehicle battery capacity warning light was illuminated. The contact stated that the check engine warning light also remained illuminated. The cause was not yet determined. The vehicle was not diagnosed or repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 74,000. Look up ODI 11495594 at NHTSA ↗ ODI 11608273 · 100,800 mi The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the failure occurred immediately after the vehicle was repaired under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was taken back to the dealer. The dealer requested that the vehicle be diagnosed and provided the cost for the diagnostic test. The contact declined to pay for a diagnostic test. The vehicle was not diagnosed or … Look up ODI 11608273 at NHTSA ↗	1 ODI 11622410 The contact owns a 2018 Chrysler Pacifica. The contact received a notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle failed to accelerate while depressing the accelerator pedal. No warning light illuminated. The vehicle was taken to an unknown dealer, where unknown repairs were completed at the contact's expense. No further information was provided. The contact stated that the manufactur… Look up ODI 11622410 at NHTSA ↗	0	0	0	0
Engine	27 ODI 11112538 · 4,900 mi I TOOK MY VAN IN FOR RECALL AND WAS FIXED ON 7/16/18 FOR CRUISE CONTROL PROBLEM. EVERYDAY SINCE THE FAN COMES ON WHILE PARKED IN THE GARAGE AND CHARGING (LEVEL 2) AT A VERY HIGH NOISE LEVEL. ROLLER COASTER TYPE NOISE. YOU CAN HEAR IT ALL OVER THE HOUSE. CAR SOUNDS LIKE IT IS GOING TO EXPLODE. NEVER HAPPENED BEFORE THE RECALL FIX FOR CRUISE CONTROL. VIDEOS OF SAME TYPE OF PROBLEM ARE ON THE FACEBOOK GROUP FOR THIS CAR. SEARCH FOR "CHRYSLER PACIFICA PLUG-IN HYBRID". I ALSO VIDEOTAPED THE CAR MAKING THE NOISE BUT WON'T BE ABLE TO UPLOAD SUC… Look up ODI 11112538 at NHTSA ↗ ODI 11118390 · 200 mi THE VEHICLE HAD NO POWER AT A STOPLIGHT. IT WAS LIKE THE VEHICLE HAD COMPLETELY SHUT DOWN, BUT THE POWER DISPLAY WAS STILL ON. I WAS UNABLE TO GO FORWARD AND THE CAR. I TURNED OFF THE ENGINE COMPLETELY AND AFTER ABOUT 30 SECS OR SO, RESTARTED THE CAR AND THEN I WAS ABLE TO REGAIN POWER. NO WARNING LIGHTS OR INDICATORS CAME ON. THEN A BURNT SMELL STARTED COMING FROM THE CAR. Look up ODI 11118390 at NHTSA ↗ ODI 11127998 · 5,000 mi THE CAR TOTALLY SHUT OFF WHEN DRIVING 20 MPH. FULL TANK OF GAS. BRAND NEW CAR WITH 5,000 MILES ON IT. CALLED CHRYSLER -- THEY LEFT US ABANDONED MID-ROAD, THEY SAID IT WOULD TAKE THE 90 MINUTES. WE PURCHASED THE TOP, PERPETUAL WARRANTY. CALLED AAA WHO GOT THE CAR ONTO A FLATBED. BUT NO WAY TO GET IT OFF BECAUSE WHEELS ARE LOCKED. CHRYSLER NON-RESPONSIVE. CAR NON-RESPONSIVE. Look up ODI 11127998 at NHTSA ↗	2 ODI 11495594 · 74,000 mi The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving at various speeds, the vehicle decelerated and failed to accelerate while depressing the accelerator pedal. The contact stated that the hybrid vehicle battery capacity warning light was illuminated. The contact stated that the check engine warning light also remained illuminated. The cause was not yet determined. The vehicle was not diagnosed or repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 74,000. Look up ODI 11495594 at NHTSA ↗ ODI 11608273 · 100,800 mi The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the failure occurred immediately after the vehicle was repaired under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was taken back to the dealer. The dealer requested that the vehicle be diagnosed and provided the cost for the diagnostic test. The contact declined to pay for a diagnostic test. The vehicle was not diagnosed or … Look up ODI 11608273 at NHTSA ↗	—	18 ODI 11103765 · 3,500 mi I PURCHASED THE 2018 CHRYSLER PACIFICA HYBRID IN DECEMBER 2018. IN FEBRUARY 2018 AT ABOUT 3500 MILES, THE VEHICLE'S ENGINE LIGHT TURNED ON AND THE ENGINE SOUNDED LOUD. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT A PIN WAS MISSING FROM THE EXHAUST CAMSHAFT PHASER. THE PIN WAS NOT INSTALLED WITH THE MANUFACTURE OF THE VEHICLE ACCORDING TO THE TECHNICIAN. THE EXHAUST CAMSHAFT WAS REPLACED ALONG WITH A CAMSHAFT PHASER, OIL CONTROL SOLENOID, AND CYLINDER HEAD COVER GASKET. SUBSEQUENTLY, THE TRANSMISSION FAILED AND WAS REPLACED … Look up ODI 11103765 at NHTSA ↗ ODI 11114441 · 200 mi WITH JUST 200 MILES AND HAVING OWNED THE VEHICLE 3 WEEKS, VEHICLE LOST POWER ON FREEWAY AND MY WIFE COASTED OFF TO THE SIDE WITH CAR FULLY STALLING AND IGNITION LOCKING UP WITHIN 1/4 MILE. VEHICLE WAS TOWED TO DEALERSHIP BUT WORKED FINE NEXT DAY. 100 MILES LATER AND ABOUT 3 WEEKS ON DIFFERENT FREEWAY THE SAME THING HAPPENED AGAIN AND VEHICLE WAS TOWED BACK TO DEALERSHIP. THE CAR SEEMS TO STALL IN HYBRID OR GAS MODE. SERVICE STAFF CHANGED BATTERY AND TRIED VARIOUS THINGS BUT SERVICE DEPARTMENT HAD THE CAR STALL OUT AGAIN ON TEST DRIVE ON FREEWA… Look up ODI 11114441 at NHTSA ↗ ODI 11127998 · 5,000 mi THE CAR TOTALLY SHUT OFF WHEN DRIVING 20 MPH. FULL TANK OF GAS. BRAND NEW CAR WITH 5,000 MILES ON IT. CALLED CHRYSLER -- THEY LEFT US ABANDONED MID-ROAD, THEY SAID IT WOULD TAKE THE 90 MINUTES. WE PURCHASED THE TOP, PERPETUAL WARRANTY. CALLED AAA WHO GOT THE CAR ONTO A FLATBED. BUT NO WAY TO GET IT OFF BECAUSE WHEELS ARE LOCKED. CHRYSLER NON-RESPONSIVE. CAR NON-RESPONSIVE. Look up ODI 11127998 at NHTSA ↗	11 ODI 11112040 · 3,000 mi WHILE DRIVING AT APPROXIMATELY 55MPH, ON AN OVERPASS RAMP CONNECTING TWO DIFFERENT FREEWAYS, DRIVING UPHILL AROUND A BROAD TURN, THE CAR SUDDENLY BECAME NON-RESPONSIVE TO PUMPING THE GAS PEDAL OR APPLYING THE BREAKS. STEERING WAS STILL POSSIBLE. I TURNED ON THE HAZARD LIGHTS AND CONTINUED TO STEER THE CAR AROUND THE BEND AS IT DECELERATED (IT WAS 25MPH OR LESS BEFORE I GOT IT RESTARTED). CONCURRENTLY, I SHIFTED INTO REVERSE (I INTENDED TO TURN THE KNOB TO NEUTRAL BUT OVERSHOT DUE TO NERVES), THEN BACK INTO NEUTRAL, AND BACK INTO DRIVE. AT THAT … Look up ODI 11112040 at NHTSA ↗ ODI 11118390 · 200 mi THE VEHICLE HAD NO POWER AT A STOPLIGHT. IT WAS LIKE THE VEHICLE HAD COMPLETELY SHUT DOWN, BUT THE POWER DISPLAY WAS STILL ON. I WAS UNABLE TO GO FORWARD AND THE CAR. I TURNED OFF THE ENGINE COMPLETELY AND AFTER ABOUT 30 SECS OR SO, RESTARTED THE CAR AND THEN I WAS ABLE TO REGAIN POWER. NO WARNING LIGHTS OR INDICATORS CAME ON. THEN A BURNT SMELL STARTED COMING FROM THE CAR. Look up ODI 11118390 at NHTSA ↗ ODI 11171316 · 8,500 mi WE TOOK OUR CAR IN FOR RECALL U73 ON SATURDAY MORNING. IT TOOK ABOUT AN HOUR AND HAD NO ISSUES THAT DAY OR THE NEXT DAY. ON MONDAY MORNING, THE CHECK ENGINE LIGHT CAME ON, AND THE TURTLE ICON APPEARED. WE WERE ON A CITY STREET IN MOTION. WE NEEDED TO "LIMP" HOME - NO MORE THAN 15MPH. WE BROUGHT IT TO THE DEALER (SAFFORD, SPRINGFIELD, VA) AND THEY SUPPOSEDLY FIXED IT. THEY SAID IT WAS AN ISSUE WITH THE U73 UPDATE, AND THEY CLEARED SOME CODES AND IT SHOULDN'T HAPPEN AGAIN. TUESDAY MORNING, MORE LIGHTS COME ON IN THE CAR, TALKING ABOUT AIR … Look up ODI 11171316 at NHTSA ↗	9 ODI 11114767 · 500 mi WE WERE DRIVING CAR AT 25 MPH ON BUSY CITY ROAD IN GAS MODE (NOT ELECTRIC MODE) WHEN THE POWER STEERING AND ACCELERATOR STOPPED WORKING. THE CHECK ENGINE AND BATTERY INDICATOR LIGHTS LIT UP, AND A MESSAGE SAYING "CAR MUST BE IN PARK TO CONTINUE DRIVING" SHOWED UP ON THE DASHBOARD. THE BRAKES WORKED, AND WE COASTED TO A STOP AND WERE STUCK IN THE MIDDLE OF AN INTERSECTION ON A BUSY ARTERY. WHEN WE PUT THE CAR IN PARK, IT WOULD NOT THEN GO BACK INTO DRIVE OR REVERSE; THE "D" AND "R" GEAR LIGHTS WERE FLASHING. THE CAR WOULD NOT TURN OFF, IT WOULD … Look up ODI 11114767 at NHTSA ↗ ODI 11121677 · 11,000 mi INCIDENT #1 (7/17/2018) - WHILE BREAKING TOWARDS A TRAFFIC LIGHT THAT TURNED FROM RED TO GREEN, I ATTEMPTED TO ACCELERATE BUT HEARD A LOUD POPPING NOISE, FELT THE VAN LURCH, AND IMMEDIATELY LOST ALL POWER TO THE VEHICLE. NUMEROUS WARNING LIGHTS APPEARED ON THE DASHBOARD INCLUDING ENGINE LIGHT & POWER/HYBRID PLUG-IN FAILURE. I WAS ABLE TO STEER TO THE SIDE OF THE ROAD AND BREAK TO A STOP, AND RESTART 1-2 MINUTES LATER. BROUGHT TO CHRYSLER DEALER ON 7/20 AND WAS TOLD ON 7/21 UPON PICKUP THAT THE ISSUE HAD BEEN RECTIFIED VIA SOFTWARE UPDATE. I… Look up ODI 11121677 at NHTSA ↗ ODI 11141628 · 1,400 mi MY FAMILY AND I WERE RIDING ALONG AT 70 MPH AND SUDDENLY, THE LEFT SIDE ENERGY CONSUMPTION METER STARTED BOUNCING UP AND DOWN. SOME BURNT RUBBER SMELL CAME THROUGH THE VENTS AND THEN THE CAR JUST START SLOWING DOWN. I WAS LUCKY THERE WERE NO CARS AROUND ME AND WAS ABLE TO MAKE IT ACROSS 4 LANES TO THE RIGHT HAND SIDE SHOULDER. ALL OF THE LIGHTS ON MY DASH WERE LIT BUT THE ENGINE DEPARTMENT OBVIOUSLY DEAD. I POWERED THE CAR DOWN AND TRIED TO CRANK IT AGAIN BUT THE COMPUTER WAS CONFUSED ABOUT WHICH GEAR I WAS IN. NOW, THE DASH ONLY SHOWED THE ENG… Look up ODI 11141628 at NHTSA ↗	7 ODI 11123289 · 3,500 mi MY BRAND NEW 2018 CHRYSLER PACIFICA HYBRID WHICH I GOT ON JULY 4TH 2018 SHUTS OFF LAST WEEK ON A HIGHWAY WHILE I WAS DRIVING FROM RALEIGH TO CHARLOTTE ABOUT 70 MILES/HR. WITH LOT OF DIFFICULTY WE WERE ABLE TO PULL OVER. I STOPPED THE CAR AND RESTARTED THE CAR, THE CAR BEHAVED NORMAL BUT WITH MALFUNCTION INDICATOR IN MY DASH. DEALER IS SAYING THERE WAS BUGGY SOFTWARE INSTALLED ON JULY 3RD 2018 AS A PART OF SOME U73 RECALL. OUR FAMILY IS VERY SCARED TO SIT IN THE CAR AGAIN. THEY ARE SAYING 2 PARTS DAMAGED IN CAR DUE TO THE BUGGY SOFTWARE PATCH A… Look up ODI 11123289 at NHTSA ↗ ODI 11132797 · 12,350 mi WAS DRIVING THE VEHICLE AT 70MPH ON THE FREEWAY. A "THUNK" SOUND OCCURRED AND THE CAR BEGAN DECELERATING RAPIDLY DESPITE PRESSING DOWN ON THE GAS PEDAL. CHECK ENGINE LIGHT TURNED ON AND THE CAR CONTINUED TO DECELERATE. CABIN FILLED WITH A SMALL AMOUNT OF SMOKE. CAME TO A COMPLETE STOP AND THE CAR WOULD NO LONGER ACCELERATE AT ALL. TURNED THE CAR OFF AND THEN ON TO GET IT THE FINAL 100 FEET TO A GAS STATION. PARKED AND THE CAR SMELLED LIKE SMOKE/BURNING IN THE CABIN AND THE ENGINE COMPARTMENT. TURNED OFF THE VEHICLE UNTIL A TOW TRUCK ARRIV… Look up ODI 11132797 at NHTSA ↗ ODI 11171316 · 8,500 mi WE TOOK OUR CAR IN FOR RECALL U73 ON SATURDAY MORNING. IT TOOK ABOUT AN HOUR AND HAD NO ISSUES THAT DAY OR THE NEXT DAY. ON MONDAY MORNING, THE CHECK ENGINE LIGHT CAME ON, AND THE TURTLE ICON APPEARED. WE WERE ON A CITY STREET IN MOTION. WE NEEDED TO "LIMP" HOME - NO MORE THAN 15MPH. WE BROUGHT IT TO THE DEALER (SAFFORD, SPRINGFIELD, VA) AND THEY SUPPOSEDLY FIXED IT. THEY SAID IT WAS AN ISSUE WITH THE U73 UPDATE, AND THEY CLEARED SOME CODES AND IT SHOULDN'T HAPPEN AGAIN. TUESDAY MORNING, MORE LIGHTS COME ON IN THE CAR, TALKING ABOUT AIR … Look up ODI 11171316 at NHTSA ↗	1 ODI 11132868 · 250 mi BRAND NEW, 5 DAY OLD HYBRID PACIFICA WITH 250 MILES STALLED OUT WHILE SLOWING DOWN TO COMPLETE A 3 POINT TURN ON A TWO LANE ROAD. PRIOR TO STALL BRAKES WERE 'MUSHY' AND NOT AS REAPONSIVE, HOWEVER DURING THE TURN BREAKS FAILED COMPLETELY, AND POWER STEERING WENT OUT. FORCED TO SLAM ON BREAKS WHILE FORCING STEERING WHEEL TO COMPLETE TURN. INITIALLY THOUGHT EMERGENCY BREAKING ENGAGED TO STOP CAR THAT WAS NOW HEADED TOWARDS A CURB AND PEDESTRIANS BUT MORE LIKELY HIT THE CURB CAUSING THE CAR TO STOP HARD. CAR REMAINED PURPENDICULAR TO ONCOMING TRAFF… Look up ODI 11132868 at NHTSA ↗
Power Train	20 ODI 11113223 · 3,700 mi WHILE DRIVING ON A HIGHWAY WITH A SPEED LIMIT OF 70 MPH, A WARNING LIGHT CAME ON THAT THE BATTERY WAS CONDITIONING. I WAS THEN LIMITED TO 45 MPH WITH VERY LITTLE ACCELERATION, AND THE A/C STOPPED WORKING. THIS WAS REPAIRED, BUT HAPPENED AGAIN THREE WEEKS LATER WHEN ABOUT TO MERGE ONTO ANOTHER HIGHWAY WITH A 55 MPH SPEED LIMIT. Look up ODI 11113223 at NHTSA ↗ ODI 11127998 · 5,000 mi THE CAR TOTALLY SHUT OFF WHEN DRIVING 20 MPH. FULL TANK OF GAS. BRAND NEW CAR WITH 5,000 MILES ON IT. CALLED CHRYSLER -- THEY LEFT US ABANDONED MID-ROAD, THEY SAID IT WOULD TAKE THE 90 MINUTES. WE PURCHASED THE TOP, PERPETUAL WARRANTY. CALLED AAA WHO GOT THE CAR ONTO A FLATBED. BUT NO WAY TO GET IT OFF BECAUSE WHEELS ARE LOCKED. CHRYSLER NON-RESPONSIVE. CAR NON-RESPONSIVE. Look up ODI 11127998 at NHTSA ↗ ODI 11180389 · 24,000 mi ENTERING ON-RAMP TO FREEWAY IN SAN DIEGO, CA AT APPROXIMATELY BETWEEN 25 TO 45-MPH. CAR STALLED AND ROLLED TO STOP AND WAS UNABLE TO RECOVER. STALL CREATED SITUATION WHICH COULD HAVE CAUSED COLLISION. Look up ODI 11180389 at NHTSA ↗	1 ODI 11622410 The contact owns a 2018 Chrysler Pacifica. The contact received a notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle failed to accelerate while depressing the accelerator pedal. No warning light illuminated. The vehicle was taken to an unknown dealer, where unknown repairs were completed at the contact's expense. No further information was provided. The contact stated that the manufactur… Look up ODI 11622410 at NHTSA ↗	18 ODI 11103765 · 3,500 mi I PURCHASED THE 2018 CHRYSLER PACIFICA HYBRID IN DECEMBER 2018. IN FEBRUARY 2018 AT ABOUT 3500 MILES, THE VEHICLE'S ENGINE LIGHT TURNED ON AND THE ENGINE SOUNDED LOUD. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT A PIN WAS MISSING FROM THE EXHAUST CAMSHAFT PHASER. THE PIN WAS NOT INSTALLED WITH THE MANUFACTURE OF THE VEHICLE ACCORDING TO THE TECHNICIAN. THE EXHAUST CAMSHAFT WAS REPLACED ALONG WITH A CAMSHAFT PHASER, OIL CONTROL SOLENOID, AND CYLINDER HEAD COVER GASKET. SUBSEQUENTLY, THE TRANSMISSION FAILED AND WAS REPLACED … Look up ODI 11103765 at NHTSA ↗ ODI 11114441 · 200 mi WITH JUST 200 MILES AND HAVING OWNED THE VEHICLE 3 WEEKS, VEHICLE LOST POWER ON FREEWAY AND MY WIFE COASTED OFF TO THE SIDE WITH CAR FULLY STALLING AND IGNITION LOCKING UP WITHIN 1/4 MILE. VEHICLE WAS TOWED TO DEALERSHIP BUT WORKED FINE NEXT DAY. 100 MILES LATER AND ABOUT 3 WEEKS ON DIFFERENT FREEWAY THE SAME THING HAPPENED AGAIN AND VEHICLE WAS TOWED BACK TO DEALERSHIP. THE CAR SEEMS TO STALL IN HYBRID OR GAS MODE. SERVICE STAFF CHANGED BATTERY AND TRIED VARIOUS THINGS BUT SERVICE DEPARTMENT HAD THE CAR STALL OUT AGAIN ON TEST DRIVE ON FREEWA… Look up ODI 11114441 at NHTSA ↗ ODI 11127998 · 5,000 mi THE CAR TOTALLY SHUT OFF WHEN DRIVING 20 MPH. FULL TANK OF GAS. BRAND NEW CAR WITH 5,000 MILES ON IT. CALLED CHRYSLER -- THEY LEFT US ABANDONED MID-ROAD, THEY SAID IT WOULD TAKE THE 90 MINUTES. WE PURCHASED THE TOP, PERPETUAL WARRANTY. CALLED AAA WHO GOT THE CAR ONTO A FLATBED. BUT NO WAY TO GET IT OFF BECAUSE WHEELS ARE LOCKED. CHRYSLER NON-RESPONSIVE. CAR NON-RESPONSIVE. Look up ODI 11127998 at NHTSA ↗	—	6 ODI 11191304 · 6,617 mi 2018 CHRYSLER PACIFICA LOST POWER DUE TO THE TORQUE CONVERTOR LOCKING UP I KNOW BECAUSE I HAVE THE FREEZE FRAME DATA IN A SNAP ON ZEUS USING THE 18.4 SOFTWARE. IT WAS MOVING AT 39 MILES AN HOUR WHEN THE TRANSMISSION LOCKED UP. CODE IN FREEZE FRAME IS P061B INTERNAL CONTROL MODULE TORQUE CALCULATION PERFORMANCE. THIS IS A GSA GOVERNMENT LEASE VEHICLE. THIS VEHICLE HAS ONLY 6,617 MILES ON IT. IT IS IN A REPAIR SHOP IN EVERETT WASHINGTON THIS VEHICLE WILL BE IN THE SHOP FOR TWO MORE WEEKS. CHRYSLER HAS ENGINEERS COMING OUT TO LOOK AT THE FAILURE … Look up ODI 11191304 at NHTSA ↗ ODI 11234147 · 16,000 mi METALLIC BUZZING / VIBRATION DURING MODERATE ACCELERATION. OCCURS OCCASIONALLY AROUND 30 TO 35 MPH BUT ALSO AT HIGHER SPEEDS. VEHICLE HAS BEEN AT DEALERSHIP MULTIPLE TIMES WHERE THE BELLY HEAT SHIELD WAS REPLACED, ROCKS WERE REMOVED FROM THE HEAT SHIELD, UNDERCARRIAGE WAS INSPECTED AND PARTS SECURED, AND MOST RECENTLY THE ENTIRE TRANSMISSION WAS REPLACED. ALL OF THE WORK HAS BEEN PERFORMED UNDER WARRANTY AS THE VEHICLE ONLY JUST PASSED 20,000 MILES. EVEN AFTER THE TRANSMISSION WAS REPLACED THE BUZZING SOUND CONTINUES AS BEFORE RESULTING IN ANOT… Look up ODI 11234147 at NHTSA ↗ ODI 11253240 · 4,500 mi ON AUGUST 7, WHILE I WAS DRIVING ON A STATE HIGHWAY, AROUND 30 MPH, MY VAN SUDDENLY STOPPED AND WOULD NOT START AGAIN. I WAS STUCK IN THE MIDDLE OF THE ROAD FOR ABOUT 5 MINUTES WHILE THE CAR MADE NOISES AND THE CHECK ENGINE LIGHTS AND OTHER DASHBOARD WARNINGS FLASHED. AFTER A FEW MINUTES I WAS ABLE TO RESTART MY CAR TO MOVE IT TO A SAFE LOCATION. MY "MICROMECHANIC" ENGINE LIGHT READER GAVE ME CODES U0401 AND U0100, LOST COMMUNICATION WITH ECM/PCM AND INVALID DATA RECEIVED FROM ECM/PCM- AND SAID THE CAR WAS UNSAFE TO DRIVE. I HAD IT TOWED TO TH… Look up ODI 11253240 at NHTSA ↗	5 ODI 11171161 · 5,492 mi WHILE DRIVING AT 60MPH ON FREEWAY, VEHICLE LOST ENGINE POWER WITHOUT WARNING AND WAS NO LONGER RESPONSIVE TO GAS PEDAL. NOT ENOUGH TIME TO MANEUVER OUT OF TRAFFIC. FIRST OCCURRED 2 WEEKS AFTER NEW VEHICLE PURCHASE. OUT OF SERVICE FOR 15 DAYS THEN RETURNED TO OWNER AFTER SOFTWARE UPDATE. SAME PROBLEM OCCURRED AGAIN 3 MONTHS LATER, DRIVING ON FREEWAY AT 60MPH. HAS CURRENTLY BEEN OUT OF SERVICE FOR 19 DAYS. DEALERSHIP SERVICE DEPARTMENT HAS ORDERED NEW POWER INVERTER MODULE (HYBRID MOTOR). BF.. TR Look up ODI 11171161 at NHTSA ↗ ODI 11207371 · 2,000 mi SIMILAR FRUSTRATING EXPERIENCE HERE FOR THE 2019 PACIFICA HYBRID LIMITED. BOUGHT BRAND NEW IN DEC. 2018. NOW ONLY 2,000 MILES ON IT, THE MINIVAN RATTLED ON STARTUP (WITH 60% CHARGED) AND COULD BARELY ACCELERATE WHEN I TRIED MERGING INTO A MAIN ROAD. THE VEHICLE PUT ITSELF INTO A LOW-SPEED MODE (AKA THE FAMOUS 'RED TURTLE MODE'), AND THEN WOULD NO LONGER ACCELERATE AT ALL! FORTUNATELY, I WAS ABLE TO PULL OVER INTO A PARKING LOT. UNABLE TO FIX THE ISSUE BY PUTTING INTO 'P' GEAR, HAD TO COMPLETELY TURN OFF, LOCK THE VEHICLE, THEN CAME BACK TO STAR… Look up ODI 11207371 at NHTSA ↗ ODI 11428703 The car 12v battery drains completely, rendering the vehicle immobile and completely non functional. There has been an electrical burning smell once the car is jump started and driving. I fear there is some kind of short or electrical discharge somewhere that could render the vehicle inoperable or start a fire at my home or while the car is being used. This vehicle has been at the dealer for 7 weeks and they have not found the problem. I have been told that the car has been connected to a computer system that is being "looked into" remotely by … Look up ODI 11428703 at NHTSA ↗	2 ODI 11113223 · 3,700 mi WHILE DRIVING ON A HIGHWAY WITH A SPEED LIMIT OF 70 MPH, A WARNING LIGHT CAME ON THAT THE BATTERY WAS CONDITIONING. I WAS THEN LIMITED TO 45 MPH WITH VERY LITTLE ACCELERATION, AND THE A/C STOPPED WORKING. THIS WAS REPAIRED, BUT HAPPENED AGAIN THREE WEEKS LATER WHEN ABOUT TO MERGE ONTO ANOTHER HIGHWAY WITH A 55 MPH SPEED LIMIT. Look up ODI 11113223 at NHTSA ↗ ODI 11427310 Picked up Vehicle from Bayside Chrysler Dodge Jeep Ram of Annapolis after we were told the problems were addressed. After driving about 50 miles home parking than driving the Van again about 5 miles, In the center lane of the road driving about 45 mph the van said "Shift to P to start". The van wouldn't accelerate forcing my wife to drift to the shoulder of the road. The van was turned off and attempted to turn back on, but the Van would not turn completely on to drive. After about five minutes the van was able to be restarted and turned on. Th… Look up ODI 11427310 at NHTSA ↗	0
Unknown Or Other	17 ODI 11097723 · 300 mi VEHICLE UCONNECT SCREEN LOCKS ONTO FORWARD IMAGE WHILE MOVING FORWARD DOWN THE ROAD OR GOES BLACK ELIMINATING THE ABILITY TO ACCESS ANY OF THE CLIMATE CONTROL OR SOS FEATURES. EXTREMELY DISTRACTING AND REQUIRES VEHICLE TO BE PULLED OVER AND RESTARTED TO CLEAR. Look up ODI 11097723 at NHTSA ↗ ODI 11118390 · 200 mi THE VEHICLE HAD NO POWER AT A STOPLIGHT. IT WAS LIKE THE VEHICLE HAD COMPLETELY SHUT DOWN, BUT THE POWER DISPLAY WAS STILL ON. I WAS UNABLE TO GO FORWARD AND THE CAR. I TURNED OFF THE ENGINE COMPLETELY AND AFTER ABOUT 30 SECS OR SO, RESTARTED THE CAR AND THEN I WAS ABLE TO REGAIN POWER. NO WARNING LIGHTS OR INDICATORS CAME ON. THEN A BURNT SMELL STARTED COMING FROM THE CAR. Look up ODI 11118390 at NHTSA ↗ ODI 11172281 · 100 mi CAR STALLED AND BEGAN SMOKING PROFUSELY WHEN ATTEMPTING TO ACCELERATE AFTER BEING STOPPED AT A RED LIGHT. CAR WAS REPAIRED AS PER RECALL (WHICH WAS KNOWN ABOUT AT THE TIME BUT WE WERE TOLD IT SHOULD NOT HAVE AFFECTED OUR CAR). CAR CONTINUED TO SMELL OF SMOKE AFTER TRANSITION FROM ELECTRIC TO GAS MODE. DEALER WAS UNABLE TO PINPOINT WHY.DTJB DTJB Look up ODI 11172281 at NHTSA ↗	0	11 ODI 11112040 · 3,000 mi WHILE DRIVING AT APPROXIMATELY 55MPH, ON AN OVERPASS RAMP CONNECTING TWO DIFFERENT FREEWAYS, DRIVING UPHILL AROUND A BROAD TURN, THE CAR SUDDENLY BECAME NON-RESPONSIVE TO PUMPING THE GAS PEDAL OR APPLYING THE BREAKS. STEERING WAS STILL POSSIBLE. I TURNED ON THE HAZARD LIGHTS AND CONTINUED TO STEER THE CAR AROUND THE BEND AS IT DECELERATED (IT WAS 25MPH OR LESS BEFORE I GOT IT RESTARTED). CONCURRENTLY, I SHIFTED INTO REVERSE (I INTENDED TO TURN THE KNOB TO NEUTRAL BUT OVERSHOT DUE TO NERVES), THEN BACK INTO NEUTRAL, AND BACK INTO DRIVE. AT THAT … Look up ODI 11112040 at NHTSA ↗ ODI 11118390 · 200 mi THE VEHICLE HAD NO POWER AT A STOPLIGHT. IT WAS LIKE THE VEHICLE HAD COMPLETELY SHUT DOWN, BUT THE POWER DISPLAY WAS STILL ON. I WAS UNABLE TO GO FORWARD AND THE CAR. I TURNED OFF THE ENGINE COMPLETELY AND AFTER ABOUT 30 SECS OR SO, RESTARTED THE CAR AND THEN I WAS ABLE TO REGAIN POWER. NO WARNING LIGHTS OR INDICATORS CAME ON. THEN A BURNT SMELL STARTED COMING FROM THE CAR. Look up ODI 11118390 at NHTSA ↗ ODI 11171316 · 8,500 mi WE TOOK OUR CAR IN FOR RECALL U73 ON SATURDAY MORNING. IT TOOK ABOUT AN HOUR AND HAD NO ISSUES THAT DAY OR THE NEXT DAY. ON MONDAY MORNING, THE CHECK ENGINE LIGHT CAME ON, AND THE TURTLE ICON APPEARED. WE WERE ON A CITY STREET IN MOTION. WE NEEDED TO "LIMP" HOME - NO MORE THAN 15MPH. WE BROUGHT IT TO THE DEALER (SAFFORD, SPRINGFIELD, VA) AND THEY SUPPOSEDLY FIXED IT. THEY SAID IT WAS AN ISSUE WITH THE U73 UPDATE, AND THEY CLEARED SOME CODES AND IT SHOULDN'T HAPPEN AGAIN. TUESDAY MORNING, MORE LIGHTS COME ON IN THE CAR, TALKING ABOUT AIR … Look up ODI 11171316 at NHTSA ↗	6 ODI 11191304 · 6,617 mi 2018 CHRYSLER PACIFICA LOST POWER DUE TO THE TORQUE CONVERTOR LOCKING UP I KNOW BECAUSE I HAVE THE FREEZE FRAME DATA IN A SNAP ON ZEUS USING THE 18.4 SOFTWARE. IT WAS MOVING AT 39 MILES AN HOUR WHEN THE TRANSMISSION LOCKED UP. CODE IN FREEZE FRAME IS P061B INTERNAL CONTROL MODULE TORQUE CALCULATION PERFORMANCE. THIS IS A GSA GOVERNMENT LEASE VEHICLE. THIS VEHICLE HAS ONLY 6,617 MILES ON IT. IT IS IN A REPAIR SHOP IN EVERETT WASHINGTON THIS VEHICLE WILL BE IN THE SHOP FOR TWO MORE WEEKS. CHRYSLER HAS ENGINEERS COMING OUT TO LOOK AT THE FAILURE … Look up ODI 11191304 at NHTSA ↗ ODI 11234147 · 16,000 mi METALLIC BUZZING / VIBRATION DURING MODERATE ACCELERATION. OCCURS OCCASIONALLY AROUND 30 TO 35 MPH BUT ALSO AT HIGHER SPEEDS. VEHICLE HAS BEEN AT DEALERSHIP MULTIPLE TIMES WHERE THE BELLY HEAT SHIELD WAS REPLACED, ROCKS WERE REMOVED FROM THE HEAT SHIELD, UNDERCARRIAGE WAS INSPECTED AND PARTS SECURED, AND MOST RECENTLY THE ENTIRE TRANSMISSION WAS REPLACED. ALL OF THE WORK HAS BEEN PERFORMED UNDER WARRANTY AS THE VEHICLE ONLY JUST PASSED 20,000 MILES. EVEN AFTER THE TRANSMISSION WAS REPLACED THE BUZZING SOUND CONTINUES AS BEFORE RESULTING IN ANOT… Look up ODI 11234147 at NHTSA ↗ ODI 11253240 · 4,500 mi ON AUGUST 7, WHILE I WAS DRIVING ON A STATE HIGHWAY, AROUND 30 MPH, MY VAN SUDDENLY STOPPED AND WOULD NOT START AGAIN. I WAS STUCK IN THE MIDDLE OF THE ROAD FOR ABOUT 5 MINUTES WHILE THE CAR MADE NOISES AND THE CHECK ENGINE LIGHTS AND OTHER DASHBOARD WARNINGS FLASHED. AFTER A FEW MINUTES I WAS ABLE TO RESTART MY CAR TO MOVE IT TO A SAFE LOCATION. MY "MICROMECHANIC" ENGINE LIGHT READER GAVE ME CODES U0401 AND U0100, LOST COMMUNICATION WITH ECM/PCM AND INVALID DATA RECEIVED FROM ECM/PCM- AND SAID THE CAR WAS UNSAFE TO DRIVE. I HAD IT TOWED TO TH… Look up ODI 11253240 at NHTSA ↗	—	2 ODI 11172281 · 100 mi CAR STALLED AND BEGAN SMOKING PROFUSELY WHEN ATTEMPTING TO ACCELERATE AFTER BEING STOPPED AT A RED LIGHT. CAR WAS REPAIRED AS PER RECALL (WHICH WAS KNOWN ABOUT AT THE TIME BUT WE WERE TOLD IT SHOULD NOT HAVE AFFECTED OUR CAR). CAR CONTINUED TO SMELL OF SMOKE AFTER TRANSITION FROM ELECTRIC TO GAS MODE. DEALER WAS UNABLE TO PINPOINT WHY.DTJB DTJB Look up ODI 11172281 at NHTSA ↗ ODI 11494293 I was driving on the highway when the check engine light came on and it started running rough. I pulled off the highway and into a parking lot. When I slowed down, I heard a clanging that sounded like metal on metal. After parking, smoke started pouring out from under the hood and it erupted in flames. The vehicle was destroyed. Look up ODI 11494293 at NHTSA ↗	2 ODI 11171316 · 8,500 mi WE TOOK OUR CAR IN FOR RECALL U73 ON SATURDAY MORNING. IT TOOK ABOUT AN HOUR AND HAD NO ISSUES THAT DAY OR THE NEXT DAY. ON MONDAY MORNING, THE CHECK ENGINE LIGHT CAME ON, AND THE TURTLE ICON APPEARED. WE WERE ON A CITY STREET IN MOTION. WE NEEDED TO "LIMP" HOME - NO MORE THAN 15MPH. WE BROUGHT IT TO THE DEALER (SAFFORD, SPRINGFIELD, VA) AND THEY SUPPOSEDLY FIXED IT. THEY SAID IT WAS AN ISSUE WITH THE U73 UPDATE, AND THEY CLEARED SOME CODES AND IT SHOULDN'T HAPPEN AGAIN. TUESDAY MORNING, MORE LIGHTS COME ON IN THE CAR, TALKING ABOUT AIR … Look up ODI 11171316 at NHTSA ↗ ODI 11648682 I was traveling at south bound on TOLL 130 going 80MPH (which is the speed limit on that road) when my Pacifica immediately slowed down and my accelerator gave out. In addition to my dash flashing that the cruise control was no longer available, but the van also said "Service Charging System" and "Shift to P to Start", the engine light and batter light both came on. I am sure that I almost died as I was in the middle lane and cars were whipping around me since I had slowed down so much, there was an 18 wheeler behind me and one of my righthand … Look up ODI 11648682 at NHTSA ↗	0
Fuel/Propulsion System	8 ODI 11169945 · 680 mi THIS MORNING MY 2018 HYBRID LIMITED WAS DEAD. I PURCHASED IT NEW THREE WEEKS AGO. IT HAD BEEN PLUGGED IN OVERNIGHT USING THE 110 CHARGER THAT CAME WITH THE VAN. IT WOULD NOT START, AND BRIEFLY FLASHED SOME KIND OF SERVICE NEEDED WARNING ON THE SCREEN. THEN THE SCREEN TURNED OFF AND THE VEHICLE REPEATEDLY MADE A CLICKING SOUND. THE VAN WAS COMPLETELY UNRESPONSIVE. I NOTICED THE WINDSHIELD WIPERS WERE EVER SO SLOWLY IN MOTION BACK AND FORTH. I CHECKED THE SWITCH BUT THE WIPER WAS SET TO THE 'OFF' POSITION. NONE OF THE WIPER CONTROLS WOULD … Look up ODI 11169945 at NHTSA ↗ ODI 11172281 · 100 mi CAR STALLED AND BEGAN SMOKING PROFUSELY WHEN ATTEMPTING TO ACCELERATE AFTER BEING STOPPED AT A RED LIGHT. CAR WAS REPAIRED AS PER RECALL (WHICH WAS KNOWN ABOUT AT THE TIME BUT WE WERE TOLD IT SHOULD NOT HAVE AFFECTED OUR CAR). CAR CONTINUED TO SMELL OF SMOKE AFTER TRANSITION FROM ELECTRIC TO GAS MODE. DEALER WAS UNABLE TO PINPOINT WHY.DTJB DTJB Look up ODI 11172281 at NHTSA ↗ ODI 11181118 · 2,000 mi GAS DOOR OPENS VIA A PUSHBUTTON. PUSH THE BOTTON, AND IT CHECKS FOR PRESSURE IN THE SYSTEM, THEN RELEASES DOOR. WHEN CLOSED, AND THE STARTER ACTIVATED, DOOR RE-OPENS. MUST EXIT VEHICLE TO RE-CLOSE. IT STAYS SHUT UNTIL NEXT OPENED WITH BUTTON. CLOSE DOOR, HIT STARTER, DOOR RE-OPENS. DOES NOT REOPEN UNTIL NEXT OPENED WITH BUTTON. DEALER, FCA FIELD TECH UNABLE TO FIX, 45 DAYS IN SHOP. VEHICLE STATIONARY AT EACH OCCURRENCE.PCM, BCM, OTHER COMPONENTS REPLACED, WIRING HARNESS INSPECTED; SEE ATTACHED. ISSUE NOTED ON DECEMBER ROAD TRIP, TAKEN TO DEALER… Look up ODI 11181118 at NHTSA ↗	0	9 ODI 11114767 · 500 mi WE WERE DRIVING CAR AT 25 MPH ON BUSY CITY ROAD IN GAS MODE (NOT ELECTRIC MODE) WHEN THE POWER STEERING AND ACCELERATOR STOPPED WORKING. THE CHECK ENGINE AND BATTERY INDICATOR LIGHTS LIT UP, AND A MESSAGE SAYING "CAR MUST BE IN PARK TO CONTINUE DRIVING" SHOWED UP ON THE DASHBOARD. THE BRAKES WORKED, AND WE COASTED TO A STOP AND WERE STUCK IN THE MIDDLE OF AN INTERSECTION ON A BUSY ARTERY. WHEN WE PUT THE CAR IN PARK, IT WOULD NOT THEN GO BACK INTO DRIVE OR REVERSE; THE "D" AND "R" GEAR LIGHTS WERE FLASHING. THE CAR WOULD NOT TURN OFF, IT WOULD … Look up ODI 11114767 at NHTSA ↗ ODI 11121677 · 11,000 mi INCIDENT #1 (7/17/2018) - WHILE BREAKING TOWARDS A TRAFFIC LIGHT THAT TURNED FROM RED TO GREEN, I ATTEMPTED TO ACCELERATE BUT HEARD A LOUD POPPING NOISE, FELT THE VAN LURCH, AND IMMEDIATELY LOST ALL POWER TO THE VEHICLE. NUMEROUS WARNING LIGHTS APPEARED ON THE DASHBOARD INCLUDING ENGINE LIGHT & POWER/HYBRID PLUG-IN FAILURE. I WAS ABLE TO STEER TO THE SIDE OF THE ROAD AND BREAK TO A STOP, AND RESTART 1-2 MINUTES LATER. BROUGHT TO CHRYSLER DEALER ON 7/20 AND WAS TOLD ON 7/21 UPON PICKUP THAT THE ISSUE HAD BEEN RECTIFIED VIA SOFTWARE UPDATE. I… Look up ODI 11121677 at NHTSA ↗ ODI 11141628 · 1,400 mi MY FAMILY AND I WERE RIDING ALONG AT 70 MPH AND SUDDENLY, THE LEFT SIDE ENERGY CONSUMPTION METER STARTED BOUNCING UP AND DOWN. SOME BURNT RUBBER SMELL CAME THROUGH THE VENTS AND THEN THE CAR JUST START SLOWING DOWN. I WAS LUCKY THERE WERE NO CARS AROUND ME AND WAS ABLE TO MAKE IT ACROSS 4 LANES TO THE RIGHT HAND SIDE SHOULDER. ALL OF THE LIGHTS ON MY DASH WERE LIT BUT THE ENGINE DEPARTMENT OBVIOUSLY DEAD. I POWERED THE CAR DOWN AND TRIED TO CRANK IT AGAIN BUT THE COMPUTER WAS CONFUSED ABOUT WHICH GEAR I WAS IN. NOW, THE DASH ONLY SHOWED THE ENG… Look up ODI 11141628 at NHTSA ↗	5 ODI 11171161 · 5,492 mi WHILE DRIVING AT 60MPH ON FREEWAY, VEHICLE LOST ENGINE POWER WITHOUT WARNING AND WAS NO LONGER RESPONSIVE TO GAS PEDAL. NOT ENOUGH TIME TO MANEUVER OUT OF TRAFFIC. FIRST OCCURRED 2 WEEKS AFTER NEW VEHICLE PURCHASE. OUT OF SERVICE FOR 15 DAYS THEN RETURNED TO OWNER AFTER SOFTWARE UPDATE. SAME PROBLEM OCCURRED AGAIN 3 MONTHS LATER, DRIVING ON FREEWAY AT 60MPH. HAS CURRENTLY BEEN OUT OF SERVICE FOR 19 DAYS. DEALERSHIP SERVICE DEPARTMENT HAS ORDERED NEW POWER INVERTER MODULE (HYBRID MOTOR). BF.. TR Look up ODI 11171161 at NHTSA ↗ ODI 11207371 · 2,000 mi SIMILAR FRUSTRATING EXPERIENCE HERE FOR THE 2019 PACIFICA HYBRID LIMITED. BOUGHT BRAND NEW IN DEC. 2018. NOW ONLY 2,000 MILES ON IT, THE MINIVAN RATTLED ON STARTUP (WITH 60% CHARGED) AND COULD BARELY ACCELERATE WHEN I TRIED MERGING INTO A MAIN ROAD. THE VEHICLE PUT ITSELF INTO A LOW-SPEED MODE (AKA THE FAMOUS 'RED TURTLE MODE'), AND THEN WOULD NO LONGER ACCELERATE AT ALL! FORTUNATELY, I WAS ABLE TO PULL OVER INTO A PARKING LOT. UNABLE TO FIX THE ISSUE BY PUTTING INTO 'P' GEAR, HAD TO COMPLETELY TURN OFF, LOCK THE VEHICLE, THEN CAME BACK TO STAR… Look up ODI 11207371 at NHTSA ↗ ODI 11428703 The car 12v battery drains completely, rendering the vehicle immobile and completely non functional. There has been an electrical burning smell once the car is jump started and driving. I fear there is some kind of short or electrical discharge somewhere that could render the vehicle inoperable or start a fire at my home or while the car is being used. This vehicle has been at the dealer for 7 weeks and they have not found the problem. I have been told that the car has been connected to a computer system that is being "looked into" remotely by … Look up ODI 11428703 at NHTSA ↗	2 ODI 11172281 · 100 mi CAR STALLED AND BEGAN SMOKING PROFUSELY WHEN ATTEMPTING TO ACCELERATE AFTER BEING STOPPED AT A RED LIGHT. CAR WAS REPAIRED AS PER RECALL (WHICH WAS KNOWN ABOUT AT THE TIME BUT WE WERE TOLD IT SHOULD NOT HAVE AFFECTED OUR CAR). CAR CONTINUED TO SMELL OF SMOKE AFTER TRANSITION FROM ELECTRIC TO GAS MODE. DEALER WAS UNABLE TO PINPOINT WHY.DTJB DTJB Look up ODI 11172281 at NHTSA ↗ ODI 11494293 I was driving on the highway when the check engine light came on and it started running rough. I pulled off the highway and into a parking lot. When I slowed down, I heard a clanging that sounded like metal on metal. After parking, smoke started pouring out from under the hood and it erupted in flames. The vehicle was destroyed. Look up ODI 11494293 at NHTSA ↗	—	3 ODI 11209982 · 7,000 mi I WAS DRIVING THE VEHICLE WITH MY FAMILY. WE HAD ALREADY USED UP THE CHARGE FOR THE ELECTRIC ENGINE AND THE VEHICLE WAS OPERATING IN THE HYBRID ENGINE. I HAD THE ADAPTIVE CRUISE CONTROL SET AT 72 MPH AND I ACCELERATED TO 75 MPH TO CHANGE LANES TO THE RIGHT. AS I ACCELERATED, SEVERAL ALARMS AND WARNINGS APPEARED ON THE DRIVER'S DASHBOARD. THEY INCLUDED 'SERVICE HYBRID SYSTEM', A RED WRENCH WITH A RED LIGHTING BOLT THROUGH IT AND THE ORANGE ENGINE AND BATTERY ICONS. AFTER THE ALARMS SOUNDED, A MESSAGE APPEARED SAYING 'SHIFT VEHICLE TO PARK'.… Look up ODI 11209982 at NHTSA ↗ ODI 11423716 This is the second time we have had this issue with our van. The first time was May 25, 2019. On June 4, 2021, my wife was driving down the highway with our two kids and as she began to exit toward the off ramp, several alarms and warning appeared on the driver’s dashboard including 'SERVICE HYBRID SYSTEM', a red wrench with a lightning bolt through it, the orange engine warning light, and a message appeared saying 'SHIFT VEHICLE TO PARK'. The van stalled and when my wife pressed the accelerator, nothing happened. She was able to coast down … Look up ODI 11423716 at NHTSA ↗ ODI 11423721 This is the third and fourth time we have had this issue with our van. The previous two times were on May 25, 2019 and June 4, 2021. In this incident, my wife was driving our van with our two kids and I down Northwest Highway in Arlington Heights, IL. We were going about 35 miles per hour when several alarms and warnings appeared on the driver’s dashboard including 'SERVICE HYBRID SYSTEM', a red wrench with a red lightning bolt through it, the orange engine warning light, and red battery warning icon, and a message appeared saying 'SHIFT VEHICL… Look up ODI 11423721 at NHTSA ↗	1 ODI 11169945 · 680 mi THIS MORNING MY 2018 HYBRID LIMITED WAS DEAD. I PURCHASED IT NEW THREE WEEKS AGO. IT HAD BEEN PLUGGED IN OVERNIGHT USING THE 110 CHARGER THAT CAME WITH THE VAN. IT WOULD NOT START, AND BRIEFLY FLASHED SOME KIND OF SERVICE NEEDED WARNING ON THE SCREEN. THEN THE SCREEN TURNED OFF AND THE VEHICLE REPEATEDLY MADE A CLICKING SOUND. THE VAN WAS COMPLETELY UNRESPONSIVE. I NOTICED THE WINDSHIELD WIPERS WERE EVER SO SLOWLY IN MOTION BACK AND FORTH. I CHECKED THE SWITCH BUT THE WIPER WAS SET TO THE 'OFF' POSITION. NONE OF THE WIPER CONTROLS WOULD … Look up ODI 11169945 at NHTSA ↗
Vehicle Speed Control	4 ODI 11113223 · 3,700 mi WHILE DRIVING ON A HIGHWAY WITH A SPEED LIMIT OF 70 MPH, A WARNING LIGHT CAME ON THAT THE BATTERY WAS CONDITIONING. I WAS THEN LIMITED TO 45 MPH WITH VERY LITTLE ACCELERATION, AND THE A/C STOPPED WORKING. THIS WAS REPAIRED, BUT HAPPENED AGAIN THREE WEEKS LATER WHEN ABOUT TO MERGE ONTO ANOTHER HIGHWAY WITH A 55 MPH SPEED LIMIT. Look up ODI 11113223 at NHTSA ↗ ODI 11132797 · 12,350 mi WAS DRIVING THE VEHICLE AT 70MPH ON THE FREEWAY. A "THUNK" SOUND OCCURRED AND THE CAR BEGAN DECELERATING RAPIDLY DESPITE PRESSING DOWN ON THE GAS PEDAL. CHECK ENGINE LIGHT TURNED ON AND THE CAR CONTINUED TO DECELERATE. CABIN FILLED WITH A SMALL AMOUNT OF SMOKE. CAME TO A COMPLETE STOP AND THE CAR WOULD NO LONGER ACCELERATE AT ALL. TURNED THE CAR OFF AND THEN ON TO GET IT THE FINAL 100 FEET TO A GAS STATION. PARKED AND THE CAR SMELLED LIKE SMOKE/BURNING IN THE CABIN AND THE ENGINE COMPARTMENT. TURNED OFF THE VEHICLE UNTIL A TOW TRUCK ARRIV… Look up ODI 11132797 at NHTSA ↗ ODI 11173350 · 5,606 mi WHILE DRIVING ON THE HIGHWAY GOING 70 GOING HOME AFTER WORK THE VEHICLE SUDDENLY LOST ALL ABILITY TO ACCELERATE. I STILL HAD POWER, BUT THE DASH TOLD ME TO PRESS THE BREAK TO START THE CAR. I MANAGED TO COAST OFF THE BRIDGE I WAS ON THANKFULLY AND PULLED OFF THE SIDE OF THE ROAD. THE CAR WAS STUCK IN PARK. I TRIED TURNING IT OFF BUT IT WOULD ONLY SHUT OFF FOR 2 SECONDS AND IMMEDIATELY TURN BACK ON WITH THE SAME PROBLEM. THE VEHICLE WAS IMMOBILIZED IN PARK AND WOULD NOT SHUT OFF. THE ENGINE LIGHT STAYED ON THE WHOLE TIME. I HAD TO CALL A TOW TO… Look up ODI 11173350 at NHTSA ↗	0	7 ODI 11123289 · 3,500 mi MY BRAND NEW 2018 CHRYSLER PACIFICA HYBRID WHICH I GOT ON JULY 4TH 2018 SHUTS OFF LAST WEEK ON A HIGHWAY WHILE I WAS DRIVING FROM RALEIGH TO CHARLOTTE ABOUT 70 MILES/HR. WITH LOT OF DIFFICULTY WE WERE ABLE TO PULL OVER. I STOPPED THE CAR AND RESTARTED THE CAR, THE CAR BEHAVED NORMAL BUT WITH MALFUNCTION INDICATOR IN MY DASH. DEALER IS SAYING THERE WAS BUGGY SOFTWARE INSTALLED ON JULY 3RD 2018 AS A PART OF SOME U73 RECALL. OUR FAMILY IS VERY SCARED TO SIT IN THE CAR AGAIN. THEY ARE SAYING 2 PARTS DAMAGED IN CAR DUE TO THE BUGGY SOFTWARE PATCH A… Look up ODI 11123289 at NHTSA ↗ ODI 11132797 · 12,350 mi WAS DRIVING THE VEHICLE AT 70MPH ON THE FREEWAY. A "THUNK" SOUND OCCURRED AND THE CAR BEGAN DECELERATING RAPIDLY DESPITE PRESSING DOWN ON THE GAS PEDAL. CHECK ENGINE LIGHT TURNED ON AND THE CAR CONTINUED TO DECELERATE. CABIN FILLED WITH A SMALL AMOUNT OF SMOKE. CAME TO A COMPLETE STOP AND THE CAR WOULD NO LONGER ACCELERATE AT ALL. TURNED THE CAR OFF AND THEN ON TO GET IT THE FINAL 100 FEET TO A GAS STATION. PARKED AND THE CAR SMELLED LIKE SMOKE/BURNING IN THE CABIN AND THE ENGINE COMPARTMENT. TURNED OFF THE VEHICLE UNTIL A TOW TRUCK ARRIV… Look up ODI 11132797 at NHTSA ↗ ODI 11171316 · 8,500 mi WE TOOK OUR CAR IN FOR RECALL U73 ON SATURDAY MORNING. IT TOOK ABOUT AN HOUR AND HAD NO ISSUES THAT DAY OR THE NEXT DAY. ON MONDAY MORNING, THE CHECK ENGINE LIGHT CAME ON, AND THE TURTLE ICON APPEARED. WE WERE ON A CITY STREET IN MOTION. WE NEEDED TO "LIMP" HOME - NO MORE THAN 15MPH. WE BROUGHT IT TO THE DEALER (SAFFORD, SPRINGFIELD, VA) AND THEY SUPPOSEDLY FIXED IT. THEY SAID IT WAS AN ISSUE WITH THE U73 UPDATE, AND THEY CLEARED SOME CODES AND IT SHOULDN'T HAPPEN AGAIN. TUESDAY MORNING, MORE LIGHTS COME ON IN THE CAR, TALKING ABOUT AIR … Look up ODI 11171316 at NHTSA ↗	2 ODI 11113223 · 3,700 mi WHILE DRIVING ON A HIGHWAY WITH A SPEED LIMIT OF 70 MPH, A WARNING LIGHT CAME ON THAT THE BATTERY WAS CONDITIONING. I WAS THEN LIMITED TO 45 MPH WITH VERY LITTLE ACCELERATION, AND THE A/C STOPPED WORKING. THIS WAS REPAIRED, BUT HAPPENED AGAIN THREE WEEKS LATER WHEN ABOUT TO MERGE ONTO ANOTHER HIGHWAY WITH A 55 MPH SPEED LIMIT. Look up ODI 11113223 at NHTSA ↗ ODI 11427310 Picked up Vehicle from Bayside Chrysler Dodge Jeep Ram of Annapolis after we were told the problems were addressed. After driving about 50 miles home parking than driving the Van again about 5 miles, In the center lane of the road driving about 45 mph the van said "Shift to P to start". The van wouldn't accelerate forcing my wife to drift to the shoulder of the road. The van was turned off and attempted to turn back on, but the Van would not turn completely on to drive. After about five minutes the van was able to be restarted and turned on. Th… Look up ODI 11427310 at NHTSA ↗	2 ODI 11171316 · 8,500 mi WE TOOK OUR CAR IN FOR RECALL U73 ON SATURDAY MORNING. IT TOOK ABOUT AN HOUR AND HAD NO ISSUES THAT DAY OR THE NEXT DAY. ON MONDAY MORNING, THE CHECK ENGINE LIGHT CAME ON, AND THE TURTLE ICON APPEARED. WE WERE ON A CITY STREET IN MOTION. WE NEEDED TO "LIMP" HOME - NO MORE THAN 15MPH. WE BROUGHT IT TO THE DEALER (SAFFORD, SPRINGFIELD, VA) AND THEY SUPPOSEDLY FIXED IT. THEY SAID IT WAS AN ISSUE WITH THE U73 UPDATE, AND THEY CLEARED SOME CODES AND IT SHOULDN'T HAPPEN AGAIN. TUESDAY MORNING, MORE LIGHTS COME ON IN THE CAR, TALKING ABOUT AIR … Look up ODI 11171316 at NHTSA ↗ ODI 11648682 I was traveling at south bound on TOLL 130 going 80MPH (which is the speed limit on that road) when my Pacifica immediately slowed down and my accelerator gave out. In addition to my dash flashing that the cruise control was no longer available, but the van also said "Service Charging System" and "Shift to P to Start", the engine light and batter light both came on. I am sure that I almost died as I was in the middle lane and cars were whipping around me since I had slowed down so much, there was an 18 wheeler behind me and one of my righthand … Look up ODI 11648682 at NHTSA ↗	3 ODI 11209982 · 7,000 mi I WAS DRIVING THE VEHICLE WITH MY FAMILY. WE HAD ALREADY USED UP THE CHARGE FOR THE ELECTRIC ENGINE AND THE VEHICLE WAS OPERATING IN THE HYBRID ENGINE. I HAD THE ADAPTIVE CRUISE CONTROL SET AT 72 MPH AND I ACCELERATED TO 75 MPH TO CHANGE LANES TO THE RIGHT. AS I ACCELERATED, SEVERAL ALARMS AND WARNINGS APPEARED ON THE DRIVER'S DASHBOARD. THEY INCLUDED 'SERVICE HYBRID SYSTEM', A RED WRENCH WITH A RED LIGHTING BOLT THROUGH IT AND THE ORANGE ENGINE AND BATTERY ICONS. AFTER THE ALARMS SOUNDED, A MESSAGE APPEARED SAYING 'SHIFT VEHICLE TO PARK'.… Look up ODI 11209982 at NHTSA ↗ ODI 11423716 This is the second time we have had this issue with our van. The first time was May 25, 2019. On June 4, 2021, my wife was driving down the highway with our two kids and as she began to exit toward the off ramp, several alarms and warning appeared on the driver’s dashboard including 'SERVICE HYBRID SYSTEM', a red wrench with a lightning bolt through it, the orange engine warning light, and a message appeared saying 'SHIFT VEHICLE TO PARK'. The van stalled and when my wife pressed the accelerator, nothing happened. She was able to coast down … Look up ODI 11423716 at NHTSA ↗ ODI 11423721 This is the third and fourth time we have had this issue with our van. The previous two times were on May 25, 2019 and June 4, 2021. In this incident, my wife was driving our van with our two kids and I down Northwest Highway in Arlington Heights, IL. We were going about 35 miles per hour when several alarms and warnings appeared on the driver’s dashboard including 'SERVICE HYBRID SYSTEM', a red wrench with a red lightning bolt through it, the orange engine warning light, and red battery warning icon, and a message appeared saying 'SHIFT VEHICL… Look up ODI 11423721 at NHTSA ↗	—	1 ODI 11173350 · 5,606 mi WHILE DRIVING ON THE HIGHWAY GOING 70 GOING HOME AFTER WORK THE VEHICLE SUDDENLY LOST ALL ABILITY TO ACCELERATE. I STILL HAD POWER, BUT THE DASH TOLD ME TO PRESS THE BREAK TO START THE CAR. I MANAGED TO COAST OFF THE BRIDGE I WAS ON THANKFULLY AND PULLED OFF THE SIDE OF THE ROAD. THE CAR WAS STUCK IN PARK. I TRIED TURNING IT OFF BUT IT WOULD ONLY SHUT OFF FOR 2 SECONDS AND IMMEDIATELY TURN BACK ON WITH THE SAME PROBLEM. THE VEHICLE WAS IMMOBILIZED IN PARK AND WOULD NOT SHUT OFF. THE ENGINE LIGHT STAYED ON THE WHOLE TIME. I HAD TO CALL A TOW TO… Look up ODI 11173350 at NHTSA ↗
Service Brakes	3 ODI 11169945 · 680 mi THIS MORNING MY 2018 HYBRID LIMITED WAS DEAD. I PURCHASED IT NEW THREE WEEKS AGO. IT HAD BEEN PLUGGED IN OVERNIGHT USING THE 110 CHARGER THAT CAME WITH THE VAN. IT WOULD NOT START, AND BRIEFLY FLASHED SOME KIND OF SERVICE NEEDED WARNING ON THE SCREEN. THEN THE SCREEN TURNED OFF AND THE VEHICLE REPEATEDLY MADE A CLICKING SOUND. THE VAN WAS COMPLETELY UNRESPONSIVE. I NOTICED THE WINDSHIELD WIPERS WERE EVER SO SLOWLY IN MOTION BACK AND FORTH. I CHECKED THE SWITCH BUT THE WIPER WAS SET TO THE 'OFF' POSITION. NONE OF THE WIPER CONTROLS WOULD … Look up ODI 11169945 at NHTSA ↗ ODI 11173350 · 5,606 mi WHILE DRIVING ON THE HIGHWAY GOING 70 GOING HOME AFTER WORK THE VEHICLE SUDDENLY LOST ALL ABILITY TO ACCELERATE. I STILL HAD POWER, BUT THE DASH TOLD ME TO PRESS THE BREAK TO START THE CAR. I MANAGED TO COAST OFF THE BRIDGE I WAS ON THANKFULLY AND PULLED OFF THE SIDE OF THE ROAD. THE CAR WAS STUCK IN PARK. I TRIED TURNING IT OFF BUT IT WOULD ONLY SHUT OFF FOR 2 SECONDS AND IMMEDIATELY TURN BACK ON WITH THE SAME PROBLEM. THE VEHICLE WAS IMMOBILIZED IN PARK AND WOULD NOT SHUT OFF. THE ENGINE LIGHT STAYED ON THE WHOLE TIME. I HAD TO CALL A TOW TO… Look up ODI 11173350 at NHTSA ↗ ODI 11173732 · 950 mi TWO WEEKS AFTER PURCHASING THIS VEHICLE, IT STARTED HAVING NUMEROUS ELECTRICAL ISSUES. FINALLY ON A FRIDAY, THE CHECK ENGINE LIGHT CAME ON. CALLED TH DEALERSHIP AND THEY SAID TO BRING IT IN THE NEXT WEEK. WENT TO WORK. (BATTERY HAS BEEN FULLY CHARGED) CAME OUT OF WORK AND VEHICLE WOULD NOT START. THEN IT STARTED GOING CRAZY. WIPERS GOING. LIGHTS FLASHING. DOES WOULDN'T OPEN. ALL WITHOUT CAR BEING TURNED ON. CALLED THE DEALERSHIP AND THEY GAVE ME A LOANER AND TOWED THE CAR TO THEIR LOT. THE NEXT MORNING I RECEIVED A CALL THAT THE VEHICLE HAD ROL… Look up ODI 11173732 at NHTSA ↗	0	1 ODI 11132868 · 250 mi BRAND NEW, 5 DAY OLD HYBRID PACIFICA WITH 250 MILES STALLED OUT WHILE SLOWING DOWN TO COMPLETE A 3 POINT TURN ON A TWO LANE ROAD. PRIOR TO STALL BRAKES WERE 'MUSHY' AND NOT AS REAPONSIVE, HOWEVER DURING THE TURN BREAKS FAILED COMPLETELY, AND POWER STEERING WENT OUT. FORCED TO SLAM ON BREAKS WHILE FORCING STEERING WHEEL TO COMPLETE TURN. INITIALLY THOUGHT EMERGENCY BREAKING ENGAGED TO STOP CAR THAT WAS NOW HEADED TOWARDS A CURB AND PEDESTRIANS BUT MORE LIKELY HIT THE CURB CAUSING THE CAR TO STOP HARD. CAR REMAINED PURPENDICULAR TO ONCOMING TRAFF… Look up ODI 11132868 at NHTSA ↗	0	0	1 ODI 11169945 · 680 mi THIS MORNING MY 2018 HYBRID LIMITED WAS DEAD. I PURCHASED IT NEW THREE WEEKS AGO. IT HAD BEEN PLUGGED IN OVERNIGHT USING THE 110 CHARGER THAT CAME WITH THE VAN. IT WOULD NOT START, AND BRIEFLY FLASHED SOME KIND OF SERVICE NEEDED WARNING ON THE SCREEN. THEN THE SCREEN TURNED OFF AND THE VEHICLE REPEATEDLY MADE A CLICKING SOUND. THE VAN WAS COMPLETELY UNRESPONSIVE. I NOTICED THE WINDSHIELD WIPERS WERE EVER SO SLOWLY IN MOTION BACK AND FORTH. I CHECKED THE SWITCH BUT THE WIPER WAS SET TO THE 'OFF' POSITION. NONE OF THE WIPER CONTROLS WOULD … Look up ODI 11169945 at NHTSA ↗	1 ODI 11173350 · 5,606 mi WHILE DRIVING ON THE HIGHWAY GOING 70 GOING HOME AFTER WORK THE VEHICLE SUDDENLY LOST ALL ABILITY TO ACCELERATE. I STILL HAD POWER, BUT THE DASH TOLD ME TO PRESS THE BREAK TO START THE CAR. I MANAGED TO COAST OFF THE BRIDGE I WAS ON THANKFULLY AND PULLED OFF THE SIDE OF THE ROAD. THE CAR WAS STUCK IN PARK. I TRIED TURNING IT OFF BUT IT WOULD ONLY SHUT OFF FOR 2 SECONDS AND IMMEDIATELY TURN BACK ON WITH THE SAME PROBLEM. THE VEHICLE WAS IMMOBILIZED IN PARK AND WOULD NOT SHUT OFF. THE ENGINE LIGHT STAYED ON THE WHOLE TIME. I HAD TO CALL A TOW TO… Look up ODI 11173350 at NHTSA ↗	—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

Search patterns

6 patterns with matching reports.

Warning lights and dashboard alerts

41 mentions · 18.4% of complaints

Median mileage: 7,000 mi (26 usable records).

ODI 11113223 · 3,700 mi

Look up ODI 11113223 at NHTSA ↗

ODI 11114767 · 500 mi

Look up ODI 11114767 at NHTSA ↗

ODI 11118390 · 200 mi

THE VEHICLE HAD NO POWER AT A STOPLIGHT. IT WAS LIKE THE VEHICLE HAD COMPLETELY SHUT DOWN, BUT THE POWER DISPLAY WAS STILL ON. I WAS UNABLE TO GO FORWARD AND THE CAR. I TURNED OFF THE ENGINE COMPLETELY AND AFTER ABOUT 30 SECS OR SO, RESTARTED THE CAR AND THEN I WAS ABLE TO REGAIN POWER. NO WARNING LIGHTS OR INDICATORS CAME ON. THEN A BURNT SMELL STARTED COMING FROM THE CAR.

Look up ODI 11118390 at NHTSA ↗

Matching rule

\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Stalling or loss of power

24 mentions · 10.8% of complaints

Median mileage: 6,809 mi (16 usable records).

ODI 11114441 · 200 mi

Look up ODI 11114441 at NHTSA ↗

ODI 11130465 · 2,900 mi

Look up ODI 11130465 at NHTSA ↗

ODI 11131642 · 5,029 mi

WHILE ON TRAFFIC 20-30 MILES JUST AFTER THE 34MILES BATTERY CHARGED RAN OUT AND WHEN THE CAR SWITCHED TO ENGINE MODE THE CAR STALLED IN THE MIDDLE OF THE I80 HIGHWAY. FOLLOWED ON SCREEN INSTRUCTION TO RE START THE ENGINE AND STARTED AFTER A MINUTE OR TWO AND RAN AT A SPEED BELOW 30MILES PER HOUR TO A CARPARK. AMBER ENGINE LIGHTED UP AND BURNING SMELL. I LEFT AND CHARGED IT IN THE CARPARK AND MANAGED TO GO HOME NORMALLY WHILE USING BATTERY CHARGE. WENT TO THE DEALERSHIP AND SAID THAT ITS AN ONGOING ISSUE AND THAT CATALYTIC CONVERTER IS BROKEN…

Look up ODI 11131642 at NHTSA ↗

Matching rule

\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Steering assistance concerns

7 mentions · 3.1% of complaints

Median mileage: 300 mi (3 usable records).

ODI 11114767 · 500 mi

Look up ODI 11114767 at NHTSA ↗

ODI 11121694 · 300 mi

I WAS DRIVING THE CHRYSLER PACIFICA HYBRID 2018 COMPLETELY SHUT OFF. NO POWER STEERING, NO ELECTRONICS NO NOTHING. I THOUGHT IT WAS A FLUKE UNTIL I TALKED TO SOMEONE ELSE WITH THE SAME CAR AND IT HAPPENED TO THEM 3 TIMES. MY WIFE IS SCARED TO DRIVE THE CAR NOW AND WE HAVE 3 SMALL CHILDREN AND DON'T KNOW WHAT TO DO. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

Look up ODI 11121694 at NHTSA ↗

ODI 11132868 · 250 mi

BRAND NEW, 5 DAY OLD HYBRID PACIFICA WITH 250 MILES STALLED OUT WHILE SLOWING DOWN TO COMPLETE A 3 POINT TURN ON A TWO LANE ROAD. PRIOR TO STALL BRAKES WERE 'MUSHY' AND NOT AS REAPONSIVE, HOWEVER DURING THE TURN BREAKS FAILED COMPLETELY, AND POWER STEERING WENT OUT. FORCED TO SLAM ON BREAKS WHILE FORCING STEERING WHEEL TO COMPLETE TURN. INITIALLY THOUGHT EMERGENCY BREAKING ENGAGED TO STOP CAR THAT WAS NOW HEADED TOWARDS A CURB AND PEDESTRIANS BUT MORE LIKELY HIT THE CURB CAUSING THE CAR TO STOP HARD. CAR REMAINED PURPENDICULAR TO ONCOMING TRAFF…

Look up ODI 11132868 at NHTSA ↗

Matching rule

\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Battery drain and no-start mentions

6 mentions · 2.7% of complaints

Median mileage: 2,725 mi (4 usable records).

ODI 11169945 · 680 mi

THIS MORNING MY 2018 HYBRID LIMITED WAS DEAD. I PURCHASED IT NEW THREE WEEKS AGO. IT HAD BEEN PLUGGED IN OVERNIGHT USING THE 110 CHARGER THAT CAME WITH THE VAN. IT WOULD NOT START, AND BRIEFLY FLASHED SOME KIND OF SERVICE NEEDED WARNING ON THE SCREEN. THEN THE SCREEN TURNED OFF AND THE VEHICLE REPEATEDLY MADE A CLICKING SOUND. THE VAN WAS COMPLETELY UNRESPONSIVE. I NOTICED THE WINDSHIELD WIPERS WERE EVER SO SLOWLY IN MOTION BACK AND FORTH. I CHECKED THE SWITCH BUT THE WIPER WAS SET TO THE 'OFF' POSITION. NONE OF THE WIPER CONTROLS WOULD …

Look up ODI 11169945 at NHTSA ↗

ODI 11173732 · 950 mi

TWO WEEKS AFTER PURCHASING THIS VEHICLE, IT STARTED HAVING NUMEROUS ELECTRICAL ISSUES. FINALLY ON A FRIDAY, THE CHECK ENGINE LIGHT CAME ON. CALLED TH DEALERSHIP AND THEY SAID TO BRING IT IN THE NEXT WEEK. WENT TO WORK. (BATTERY HAS BEEN FULLY CHARGED) CAME OUT OF WORK AND VEHICLE WOULD NOT START. THEN IT STARTED GOING CRAZY. WIPERS GOING. LIGHTS FLASHING. DOES WOULDN'T OPEN. ALL WITHOUT CAR BEING TURNED ON. CALLED THE DEALERSHIP AND THEY GAVE ME A LOANER AND TOWED THE CAR TO THEIR LOT. THE NEXT MORNING I RECEIVED A CALL THAT THE VEHICLE HAD ROL…

Look up ODI 11173732 at NHTSA ↗

ODI 11253240 · 4,500 mi

ON AUGUST 7, WHILE I WAS DRIVING ON A STATE HIGHWAY, AROUND 30 MPH, MY VAN SUDDENLY STOPPED AND WOULD NOT START AGAIN. I WAS STUCK IN THE MIDDLE OF THE ROAD FOR ABOUT 5 MINUTES WHILE THE CAR MADE NOISES AND THE CHECK ENGINE LIGHTS AND OTHER DASHBOARD WARNINGS FLASHED. AFTER A FEW MINUTES I WAS ABLE TO RESTART MY CAR TO MOVE IT TO A SAFE LOCATION. MY "MICROMECHANIC" ENGINE LIGHT READER GAVE ME CODES U0401 AND U0100, LOST COMMUNICATION WITH ECM/PCM AND INVALID DATA RECEIVED FROM ECM/PCM- AND SAID THE CAR WAS UNSAFE TO DRIVE. I HAD IT TOWED TO TH…

Look up ODI 11253240 at NHTSA ↗

Matching rule

Brake response concerns

2 mentions · 0.9% of complaints

Median mileage: 1,650 mi (2 usable records).

ODI 11127892 · 100 mi

THE CHRYSLER PACIFICA HYBRID HAS 2 PWM SIGNALS GOING FROM THE BRAKE PEDAL TO THE ABS MODULE USED FOR BRAKING. EACH OF THESE CARRIES A PWM SIGNAL. THE REASON THERE ARE 2 IS MOST LIKELY FOR REDUNDANCY. HOWEVER I NOTICED THAT IF ONE SIGNAL GOES BAD, THE BRAKE'S ASSIST FAULTS AND YOU ALMOST LOSE BRAKES COMPLETELY. IT MEANS THERE IS NO REDUNDANCY ON THE BRAKE SIGNAL AS WAS ORIGINALLY INTENDED. OVER TIME, WHEN THE BRAKE PEDAL'S PWM SIGNAL GENERATOR GOES BAD, YOU SUDDENLY LOSE BRAKING CAPABILITY. THIS CAN BE AT ANY TIME WITHOUT NOTICE.

Look up ODI 11127892 at NHTSA ↗

ODI 11307889 · 3,200 mi

WHILE BACKING OUT OF MY DRIVEWAY I APPLIED POWER AND THE VEHICLE SEEMED TO ACCELERATE RAPIDLY REARWARD ...I STOMPED ON THE BRAKE PEDAL WITH MY LEFT FOOT BUT THE BRAKE WAS UNABLE TO SLOW OR STOP THE CAR. THE CAR SPED ACROSS 4 LANES OF TRAFFIC BACKWARDS BARELY MISSING ON COMING CARS AND WENT ABOUT 150 TO 200 FEET DOWN OPPOSITE TRAFFIC LANES BACKWARDS VERY FAST. IT FINALLY STOPPED FACING ON COMING TRAFFIC AND THEY ALLOWED ME TO SLOWLY TO COME AGAINST THEM AND TURN INTO A DRIVEWAY OFF THE STREET. I NARROWLY MISSED OTHER CARS ON THE STREET AS IT …

Look up ODI 11307889 at NHTSA ↗

Matching rule

Hard or delayed shifting

1 mentions · 0.4% of complaints

Median mileage: 11,000 mi (1 usable records).

ODI 11121677 · 11,000 mi

INCIDENT #1 (7/17/2018) - WHILE BREAKING TOWARDS A TRAFFIC LIGHT THAT TURNED FROM RED TO GREEN, I ATTEMPTED TO ACCELERATE BUT HEARD A LOUD POPPING NOISE, FELT THE VAN LURCH, AND IMMEDIATELY LOST ALL POWER TO THE VEHICLE. NUMEROUS WARNING LIGHTS APPEARED ON THE DASHBOARD INCLUDING ENGINE LIGHT & POWER/HYBRID PLUG-IN FAILURE. I WAS ABLE TO STEER TO THE SIDE OF THE ROAD AND BREAK TO A STOP, AND RESTART 1-2 MINUTES LATER. BROUGHT TO CHRYSLER DEALER ON 7/20 AND WAS TOLD ON 7/21 UPON PICKUP THAT THE ISSUE HAD BEEN RECTIFIED VIA SOFTWARE UPDATE. I…

Look up ODI 11121677 at NHTSA ↗

Matching rule