Cruiser Rv SHADOW CRUISER problems and owner complaints

WITH ABOUT 3000 MILES ON THE UNIT I HAD TIRE FAILURE AT LOW SPEED. PROBLEM WAS EXCESS NEGATIVE CAMBER ON WHEELS RESULTING IN EXCESSIVE TIRE WEAR IN INSIDE 1 1/2 INCHES OF TIRE. IF, TIRE FAILURE HAD OCCURRED AT HIGHWAY SPEED, COULD HAVE BEEN SEVERE EVENT. CRUISER RV WOULD NOT ACCEPT ANY RESPONSIBILITY FOR THE REQUIRED REPLACEMENT OF FAILED AXLES THAT CREATED THE TIRE WEAR. REPLACEMENT AXLES WERE PROVIDED BY LIPPERT COMPONENTS THE MANUFACTURE OF ORIGINAL AXLES. CONSUMER PAID FOR LABOR FOR REPLACEMENT OF AXLES AND REQUIRED NEW TIRES. FAILUR…

Look up ODI 10556073 at NHTSA ↗

THE FOLLOWING IS A THE LIST OF ISSUES REPORTED TO PIERCE RV AFTER OUR FIRST TRIP ON MAY 13, 2013: 1.SLIDE OUT MALFUNCTIONS:DOES NOT PROPERLY RETRACT OR RETURN-GAPS 2.OUTDOOR KITCHEN COUNTERTOP WARPED3.LEFT FRONT STABILIZER JACK BENT. LIST OF ISSUES REPORTED TO PIERCE RV JUNE 17, 2013: 1.OVEN WILL NOT STAY LIT. 2.OUTDOOR KITCHEN COUNTERTOPS STILL NOT REPAIRED. 3.LEFT FRONT STABILIZER JACK NOT REPAIRED. 4.SLIDE OUT STILL DOES NOT WORK PROPERLY 5.NO KEYS FOR OUTDOOR KITCHEN. 6.MIRROR OPPOSITE OF TV STAND IS EXTREMELY CROOKED. 7.OUTDOO…

Look up ODI 10536572 at NHTSA ↗

TWO IDENTICAL TOW TRAILER RV"S MADE BY CRUISER RV 2018 &2019 MODEL 225RBS SHADOW CRUISER. SEVERE AXLE FAILURES ON BOTH TRAILERS AFTER APPROX 2,000 MILES USE.SEVERE CAMBER & TIRES OUT OF ALIGNMENT,SEVERE TIRE WEAR EXPOSING STEEL BELTS.BOTH CAMPERS HAVE CRACKED FRAMES ABOVE AXLE/SPRING MOUNTS.THE SAME AXLE ON THE 2018 TRAILER REPLACED LAST YEAR BY DEALER BUT FAILED AGAIN THIS YEAR SAME PROBLEM. THE 2019 TRAILER AXLES FAILED TWO MONTHS AFTER INITIAL PICKUP DATE OF APRIL 16, 2019. NOTE IT'S A BRAND NEW TRAILER! I CALLED CRUISER RV AND TOLD THEM OF …

Look up ODI 11242377 at NHTSA ↗

THE FOLLOWING IS A THE LIST OF ISSUES REPORTED TO PIERCE RV AFTER OUR FIRST TRIP ON MAY 13, 2013: 1.SLIDE OUT MALFUNCTIONS:DOES NOT PROPERLY RETRACT OR RETURN-GAPS 2.OUTDOOR KITCHEN COUNTERTOP WARPED3.LEFT FRONT STABILIZER JACK BENT. LIST OF ISSUES REPORTED TO PIERCE RV JUNE 17, 2013: 1.OVEN WILL NOT STAY LIT. 2.OUTDOOR KITCHEN COUNTERTOPS STILL NOT REPAIRED. 3.LEFT FRONT STABILIZER JACK NOT REPAIRED. 4.SLIDE OUT STILL DOES NOT WORK PROPERLY 5.NO KEYS FOR OUTDOOR KITCHEN. 6.MIRROR OPPOSITE OF TV STAND IS EXTREMELY CROOKED. 7.OUTDOO…

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The contact owns a 2016 Shadow Cruiser RV. The contact stated that while driving at an undisclosed speed, the rear leaf spring hanger and frame flanges fractured. The RV was diagnosed by an independent welder and the contact was informed that the leaf spring hanger and the frame flanges needed to be re-welded onto the RV. The RV was repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that due to the age of the RV, and since the contact was not the original owner of the RV, the repair wo…

Look up ODI 11576828 at NHTSA ↗

Lippert Components Inc Frame & Suspension Failure The frame and weld show inadequate strength and poor bonding, causing the rear leaf‑spring hanger to separate from the frame during normal towing. The surrounding metal deformed as the hanger detached, and the failure occurred without any impact, collision, or misuse. This created an immediate safety hazard due to axle misalignment, loss of control, and potential suspension component separation. The issue has been inspected and documented by an independent repair facility, and similar weld fail…

Look up ODI 11763599 at NHTSA ↗

MODEL 280QBS. WE PURCHASED THIS IN JULY OF 2011 AND HAD GONE ON 4 LOCAL TRIPS. WE WENT ON A VACATION OUT WEST FROM DERRY NH. WE STOPPED IN RAPID CITY, SD FOR SEVERAL DAYS. ANOTHER CAMPER NEXT TO US HAD A SHADOW CRUISER FUN FINDER AND TOLD US HE HAD ISSUES WITH HIS TIRES. THE TREAD HAD WORN OUT. WE CHECKED OUR TIRES AND NOTICED THE INSIDE EDGE OF OUR TIRES HAD WORN DOWN ALSO. BEFORE WE HEADED TO YELLOWSTONE VIA CODY, WY WE HAD TO REPLACE ALL OUR TIRES. WE SAVED THESE TIRES AND UPON RETURN SPOKE TO OUR DEALER. THEY REPLACED THE COST OF …

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I HAVE A DEXTER 3500# DUAL AXLE ON A 2017 CRUISER RV SHADOW CRUISER 280QBS THAT HAD A LEFT REAR TIRE COMPLETELY WEAR OUT TO TREADS WITH ONLY ABOUT 5000 MILES. RV WAS TAKEN TO SERVICE CENTER WHEN THEY FOUND THE LUG NUT HOLDING THE WHEEL ON ALMOST OFF. DEXTER HAS REFUSED TO PAY FOR THE TIRE AND REPAIR BUT HAS SAID THEY WILL SHIP A NEW AXLE FOR ME TO HAVE INSTALLED. THEY SAID PUTTING A NEW TIRE ON THE OLD AXLE WILL NOT FIX THE PROBLEM BUT THE NEW AXLE WILL BUT THEY STILL REFUSE TO TAKE RESPONSIBILITY FOR IT. THEY HAVE HAD A RECALL FOR THE SAME ISS…

Look up ODI 11016089 at NHTSA ↗

TWO IDENTICAL TOW TRAILER RV"S MADE BY CRUISER RV 2018 &2019 MODEL 225RBS SHADOW CRUISER. SEVERE AXLE FAILURES ON BOTH TRAILERS AFTER APPROX 2,000 MILES USE.SEVERE CAMBER & TIRES OUT OF ALIGNMENT,SEVERE TIRE WEAR EXPOSING STEEL BELTS.BOTH CAMPERS HAVE CRACKED FRAMES ABOVE AXLE/SPRING MOUNTS.THE SAME AXLE ON THE 2018 TRAILER REPLACED LAST YEAR BY DEALER BUT FAILED AGAIN THIS YEAR SAME PROBLEM. THE 2019 TRAILER AXLES FAILED TWO MONTHS AFTER INITIAL PICKUP DATE OF APRIL 16, 2019. NOTE IT'S A BRAND NEW TRAILER! I CALLED CRUISER RV AND TOLD THEM OF …

Look up ODI 11242377 at NHTSA ↗

TL* THE CONTACT OWNS A 2016 CRUISER RV SHADOW CRUISER. WHILE OPERATING THE VEHICLE, THERE WAS A GROUNDING FAILURE THAT CAUSED AN ELECTRICAL SHOCK WHEN METAL PARTS WERE CONTACTED ON THE VEHICLE. WHILE THE VEHICLE WAS AT AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE, BURNED WIRES WERE LOCATED UNDER THE FRAME OF THE TRAILER. THE VEHICLE WAS NOT REPAIRED. QUALITY RV SOLUTIONS (133 SN2738, ALVARADO, TX 76009) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000. THE VIN WAS INVALID.

Look up ODI 11232398 at NHTSA ↗

The contact owns a 2019 Cruiser RV Shadow Cruiser RV. The contact received notification of NHTSA Campaign Number: 21V428000 (Equipment) however, the part to do the recall repair was unavailable. The local dealer was not yet contacted. The contact called the number listed on the recall notice and left a message but received no return call. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced the failure. Parts distribution disconnect.

Look up ODI 11436440 at NHTSA ↗

CPSC: I1380372A. 2013 SHADOW CRUISER. CONSUMER STATED SHE WAS HAVING MULTIPLE PROBLEMS WITH THE TRAILER. *LN THE CONSUMER STATED THE SLIDE OUT MALFUNCTIONED. IT DID NOT PROPERLY RETRACT, WHEN IT WAS PULLED IN. THE KITCHEN COUNTERTOPS AND CUTTING BOARD WERE WARPED AFTER ONE USE, THE LEFT FRONT DRIVER'S STABILIZER JACK WAS BENT. THERE WAS A PROPANE LEAK ON THE DRIVER'S SIDE AND THE TANK MOUNT BOLT WAS BROKEN AND RUSTED. THE RAIL SYSTEM WAS SHOWING SIGNS OF HEAVY DAMAGE FROM BEING IMPROPERLY INSTALLED. THERE WAS A HORRIBLE NOISE, WHEN THE SLIDE W…

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TL* THE CONTACT OWNS A 2013 CRUISER RV 280QBS. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, ANOTHER DRIVER NOTICED THAT THE PROPANE FUEL LINE DETACHED FROM THE TRAILER. THE FUEL LINE WAS SEEN DRAGGING FROM THE REAR OF THE VEHICLE. THE CONTACT PULLED OVER AND TIED THE FUEL LINE BACK ONTO THE VEHICLE. PROPANE WAS LEAKING FROM THE LINE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY HAD NEVER RECEIVED ANY COMPLAINTS SIMILAR TO THE CONTACT'S. THE FAILURE AND THE CURRENT MILEAGE WAS 1,000. UPDATED 8/31/12 *CN THE CONSUMER STATED THE DEALE…

Look up ODI 10467870 at NHTSA ↗

TL* THE CONTACT OWNS A 2013 CRUISER RV 280QBS. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, ANOTHER DRIVER NOTICED THAT THE PROPANE FUEL LINE DETACHED FROM THE TRAILER. THE FUEL LINE WAS SEEN DRAGGING FROM THE REAR OF THE VEHICLE. THE CONTACT PULLED OVER AND TIED THE FUEL LINE BACK ONTO THE VEHICLE. PROPANE WAS LEAKING FROM THE LINE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY HAD NEVER RECEIVED ANY COMPLAINTS SIMILAR TO THE CONTACT'S. THE FAILURE AND THE CURRENT MILEAGE WAS 1,000. UPDATED 8/31/12 *CN THE CONSUMER STATED THE DEALE…

Look up ODI 10467870 at NHTSA ↗