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U.S. public vehicle records

2013 Ford FUSION HYBRID problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

126 owner complaints analyzed

1 distinct recall campaigns

54,981 mi median reported failure mileage

Scope: 2013 model year. Data updated: . 105 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Power Train is the most frequently named component, appearing in 29 of 126 complaints (23.0%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Steering behavior2620.6%
Transmission and shifting2318.3%
Braking behavior2217.5%
Engine operation1310.3%
Electrical and battery issues1310.3%
Fuel system concerns10.8%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Power Train
29
Electrical System
20
Steering
19
Engine
11
Seat Belts
11
Service Brakes
11
Structure:Body
11
Air Bags
10
Component breakdown data
CategoryCount
Power Train29
Electrical System20
Steering19
Engine11
Seat Belts11
Service Brakes11
Structure:Body11
Air Bags10

Power Train: 29; Electrical System: 20; Steering: 19; Engine: 11; Seat Belts: 11; Service Brakes: 11; Structure:Body: 11; Air Bags: 10

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
24
25,000 to 49,999
24
50,000 to 74,999
14
75,000 to 99,999
17
100,000 to 149,999
19
150,000 and above
7
Reported problems by failure mileage data
CategoryCount
Under 25,00024
25,000 to 49,99924
50,000 to 74,99914
75,000 to 99,99917
100,000 to 149,99919
150,000 and above7

Under 25,000: 24; 25,000 to 49,999: 24; 50,000 to 74,999: 14; 75,000 to 99,999: 17; 100,000 to 149,999: 19; 150,000 and above: 7

Under 25,000 miles has the most reports with usable mileage (24). 21 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2013
10
2014
10
2015
15
2016
20
2017
19
2018
21
2019
12
2020
2
2021
2
2022
6
2023
1
2024
4
2025
2
2026
2
Complaints over time data
CategoryCount
201310
201410
201515
201620
201719
201821
201912
20202
20212
20226
20231
20244
20252
20262

2013: 10; 2014: 10; 2015: 15; 2016: 20; 2017: 19; 2018: 21; 2019: 12; 2020: 2; 2021: 2; 2022: 6; 2023: 1; 2024: 4; 2025: 2; 2026: 2

Pattern summary

Power Train leads the component reports. Steering behavior appears in 26 complaint narratives. Transmission and shifting appears in 23 complaint narratives. Braking behavior appears in 22 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10514854 · 2013-06-03 (June 3, 2013)

WHILE TRAVELING NORTH ON CA-2 NEAR SAN FERNANDO ROAD, THE STEERING STARTED TO FEEL WOBBLY. ABOUT 2 SECONDS LATER, THE COMPUTER SCREEN IN THE INSTRUMENT CLUSTER DISPLAYED AN ALERT SAYING TO SERVICE THE STEERING SOON; ABOUT 2 SECONDS AFTER THAT, IT SAID "STEERING LOSS - STOP SAFELY" ALONG WITH AN AUDIBLE WARNING SOUND. THE CURVATURE OF THE ROAD WAS SUCH THAT GOING STRAIGHT AHEAD PUT THE CAR ON THE ROAD SHOULDER WITH ENOUGH TIME TO STOP, SO I CANNOT SAY WHETHER THE STEERING WOULD HAVE WORKED IF I HAD APPLIED EXTREMELY HIGH FORCE TO THE STEERING W…

Owner-reported narrative. 500 miles reported. Look up ODI 10514854 at NHTSA ↗

Owner report 10564637 · 2014-02-17 (February 17, 2014)

I WAS TRAVELING 55 MILES PER HOUR IN THE HYBRID MODE, WHEN I NEEDED TO SLOW DOWN VERY SUDDENLY FOR MUCH SLOWER TRAFFIC. APPLYING MY BRAKES FIRMLY, THEY LOCKED UP, CAUSING MY CAR TO SWERVE BETWEEN THREE LANES WHILE THE BACKEND FISH TAILED BACK AND FORTH. I COULD HEAR THE TIRES SKIDDING ON THE PAVEMENT AND MY STEERING WAS VERY DIFFICULT TO CONTROL. *TR

Owner-reported narrative. 10,500 miles reported. Look up ODI 10564637 at NHTSA ↗

Owner report 10550450 · 2013-11-01 (November 1, 2013)

I HAD DRIVEN ABOUT TWO BLOCKS FROM A PARKING LOT AND WAS STOPPED AT A RED LIGHT. AFTER THE LIGHT CHANGED, I STARTED ACROSS THE INTERSECTION AND ALL ELECTRICAL SYSTEMS (INCLUDING MOTOR DRIVE) SHUTDOWN HALFWAY ACROSS. MY IPOD 4S WAS CONNECTED TO THE MYFORD TOUCH SYSTEM VIA USB CABLE, AND IT SHOWED THE APPLE LOGO, SUGGESTING THAT IT HAD BEEN ISSUED A REBOOT COMMAND. HAD TO PUT THE TRANSMISSION IN PARK AND RESTART THE ENGINE IN THE MIDDLE OF THE INTERSECTION TO CONTINUE. *TR

Owner-reported narrative. 7,575 miles reported. Look up ODI 10550450 at NHTSA ↗

Owner report 10593729 · 2014-05-23 (May 23, 2014)

WHILE DRIVING VEHICLE ON HIGHWAY, AND ODOMETER WAS AT 3400 MILES ;VEHICLE HAD NO POWER WHILE CLIMBING. DURING THE CLIMB, VEHICLE COULD NOT MAINTAIN 35 MPH. AFTER GETTING TO TOP OF HILL, VEHICLE DROVE FINE AT HIGHWAY SPEED. EVERY CLIMB AFTER THAT POINT, VEHICLE WOULD DECELERATE, AND ENGINE RPM'S WOULD REV TO MAXIMUM. TOOK VEHICLE TO 3 DEALERSHIPS, AND NEVER TEST DROVE OR DIAGNOSED. THE RESPONSE FROM EACH DEALERSHIP WAS THIS WAS NORMAL FOR A HYBRID. AT 18000 MILES HEARD A LOUD WHINING NOISE. TOOK VEHICLE TO A 4TH DEALERSHIP WHERE THEY DISCOVERED …

Owner-reported narrative. 3,500 miles reported. Look up ODI 10593729 at NHTSA ↗

Owner report 10714458 · 2015-05-04 (May 4, 2015)

CAR SURGES WHILE TURNING AS IF IT HIT A PATCH OF ICE, REGARDLESS OF SPEED, BUT ONLY WHEN REGENERATIVE BRAKES ARE APPLIED. HAPPENS IN BOTH DIRECTIONS AND IS CONSISTENTLY REPRODUCED, MORE NOTICEABLE WITH HIGHER SPEEDS. REGENERATIVE BRAKING IS ALSO INCONSISTENT, AT TIMES IT WILL NOT PROPERLY SLOW THE CAR DOWN. AS MORE PRESSURE IS APPLIED, THE CAR IS NOT SLOWING AS EXPECTED, AND HAS GONE INTO INTERSECTIONS AS THE TRANSITION FROM REGEN BRAKING TO HYDRAULICS DOES NOT OCCUR QUICK ENOUGH, AND FEELS LIKE BRAKES ARE FADING. DEALER AND FORD HAS LOOKED…

Owner-reported narrative. 39,000 miles reported. Look up ODI 10714458 at NHTSA ↗

Owner report 10552491 · 2013-11-15 (November 15, 2013)

WHILE DRIVING IN MODERATE AFTERNOON TRAFFIC, WITHOUT WARNING THE ACCELERATOR PEDAL BECAME UNRESPONSIVE. A WARNING CHIME SOUNDED AND A "STOP SAFELY NOW" MESSAGE APPEARED ON THE RIGHT SIDE OF THE INSTRUMENT CLUSTER; THE VEHICLE EFFECTIVELY STALLED. AFTER PULLING ONTO THE SHOULDER, THE VEHICLE WAS COMPLETELY TURNED OFF AND RESTARTED. THE TRIP CONTINUED WITHOUT INCIDENT. SINCE THEN THE VEHICLE HAS RANDOMLY STALLED, WITHOUT WARNING SIX ADDITIONAL TIMES IN VARIOUS LOCATIONS AT VARIOUS SPEEDS. THE VEHICLE DID NOT RESTART AFTER THE LAST STALL AND H…

Owner-reported narrative. 4,600 miles reported. Look up ODI 10552491 at NHTSA ↗

Owner report 10586249 · 2014-05-02 (May 2, 2014)

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE DRIVING 15 MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY BOLT NEEDED TO BE TIGHTENED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000 AND THE CURRENT MILEAGE WAS 11,005. UPDATED 07/1/2014 *JS

Owner-reported narrative. 11,000 miles reported. Look up ODI 10586249 at NHTSA ↗

Owner report 10545197 · 2013-09-24 (September 24, 2013)

AFTER LEAVING WORK AND DRIVING FOR APPROXIMATELY 5 MINUTES, THE CAR EXPERIENCED THE FAILURE. IT WAS SUNNY OUTSIDE AND WARM. THE CLIMATE CONTROL SYSTEM WAS NOT IN USE. WHILE DRIVING IN EV MODE, THE CAR DROPPED ITS SPEED FROM 25 MPG TO 2MPH. I WAS IN TRAFFIC AND HAD TO DRIVE 2 BLOCKS UNTIL I COULD PULL OVER. THE CAR DISPLAY FLASHED ELECTRICAL SYSTEM FAILURE. THE CAR DISPLAY AND ALL INTERIOR LIGHTED WENT DARK. THE CAR DID NOT SWITCH TO THE GAS ENGINE AND THE GAS ENGINE DID NOT TURN ON. THE CAR WAS TOWED TO THE DEALER. THE DEALER FOUND 5…

Owner-reported narrative. 1,000 miles reported. Look up ODI 10545197 at NHTSA ↗

Owner report 11138994 · 2018-10-08 (October 8, 2018)

WHILE DRIVING IN THE PASSING LANE ON THE HIGHWAY ON MY WAY HOME FROM WORK I BEGAN TO SMELL SMOKE. I INITIALLY THOUGHT IT WAS SOMEONE ELSE'S BRAKES UNTIL I BEGAN TO SEE SMOKE COMING THROUGH THE INTERIOR PANELS OF MY VEHICLES. LUCKILY, THE VEHICLES NEAR ME NOTICED THE SMOKE AND SLOWED DOWN SO THAT I COULD GET OFF THE ROAD. ONCE PULLED OVER I WENT TO THE FRONT OF THE CAR AND FELT THE HOOD BUT IT DID NOT FEEL HOT BUT WHEN I LOOKED UP I NOTICED THE SMOKE WAS COMING FORM THE TRUNK. I WENT TO THE BACK OF THE CAR, OPENED THE TRUNK AND NOTICED FLAMES CO…

Owner-reported narrative. 61,000 miles reported. Look up ODI 11138994 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

126 unique complaints in this selection. Analysis snapshot: 2026-10-01.

83.3%Usable mileage105 / 126 records
100.0%Valid incident date126 / 126 records
100.0%Valid filing date126 / 126 records
100.0%Ordered incident and filing dates126 / 126 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component20102011201220132014201520162017201820192020
Steering
13727.0%
ODI 10563626 · 19,300 mi

MONDAY, JAN. 27 - POWER SUDDENLY GAVE OUT WHEN ACCELERATING ON FREEWAY. SERVICE WRENCH HAD BEEN ON EARLIER THAT DAY BUT HAD GONE OFF. DIXON FORD TOLD US IT WAS OK TO DRIVE. I WAS IN LEFT LANE AND HAD TO CROSS 5 LANES TO GET TO MEDIAN. TOOK IT IN TO WALNUT CREEK FORD AND THEY "RE-FLASHED IT", SAYING NO CONCERN WAS PRESENT AT THE TIME. THEY GAVE THE DANGEROUS CAR BACK TO US FRI, JAN 31ST 130 MILES DRIVEN IN 2ND LANE (ONE FROM CARPOOL LANE) AT 65 MPH ACCEL LIGHTLY SUDDENLY, CAR'S GAS GAVE OUT, LIKE BEFORE THE ROAD CURVED TO RIGHT. TRY TO STE…

Look up ODI 10563626 at NHTSA ↗

4332.6%
ODI 10584529 · 69,000 mi

SERVICE POWER STEERING NOW AND SERVICETRACT MESSAGE DISPLAYED, STEERING WHEEL WAS VERY STIFF AND I COULDN'T STEER CAR. MY CAR HAD TO BE TOWED TO A FORD DEALERSHIP AND THEY TOLD ME PROBLEM WAS DUE TO A PRE-EXISTING DEFECT. *TR

Look up ODI 10584529 at NHTSA ↗

3637.5%
ODI 10532993 · 9,930 mi

UPON EXIT OFF OF EXPRESSWAY, CAR GAVE MESSAGE "POWER ASSIST FAULT 1" BLINKING. LOST POWER STEERING, ALSO ADVANCE TRAC NOTICE STARTED BLINKING WITH PICTURE OF SKIDDING CAR. TOTAL STEERING LOSS OCCURRED IN STOPPED TRAFFIC AS TRIED TO TURN CORNER. MANUAL DIFFICULT STEERING RETURNED IF CAR WAS MOVING. PARKED CAR AND VISITED FRIENDS. AFTER 2 HOURS RETURNED TO CAR AND AFTER STARTING EVERYTHING WORKED. NO MORE MESSAGES. CAR WAS SERVICED ON JULY 3RD FOR 10,000 MILE CHECKUP BY KINDLE FORD PREVIOUS TO INCIDENT. WHEN CALLED KINDLE FORD ON 7/29…

Look up ODI 10532993 at NHTSA ↗

1915.1%
ODI 10514854 · 500 mi

WHILE TRAVELING NORTH ON CA-2 NEAR SAN FERNANDO ROAD, THE STEERING STARTED TO FEEL WOBBLY. ABOUT 2 SECONDS LATER, THE COMPUTER SCREEN IN THE INSTRUMENT CLUSTER DISPLAYED AN ALERT SAYING TO SERVICE THE STEERING SOON; ABOUT 2 SECONDS AFTER THAT, IT SAID "STEERING LOSS - STOP SAFELY" ALONG WITH AN AUDIBLE WARNING SOUND. THE CURVATURE OF THE ROAD WAS SUCH THAT GOING STRAIGHT AHEAD PUT THE CAR ON THE ROAD SHOULDER WITH ENOUGH TIME TO STOP, SO I CANNOT SAY WHETHER THE STEERING WOULD HAVE WORKED IF I HAD APPLIED EXTREMELY HIGH FORCE TO THE STEERING W…

Look up ODI 10514854 at NHTSA ↗

1421.5%
ODI 10577308 · 4,276 mi

PULLING INTO A PARKING LOT WARNING LIGHT CAME ON THAT SAID STEERING FAULT - SERVICE NOW. I WENT INTO MY APPOINTMENT CAME OUT STARTED THAT CAR TO GO TO THE FORD DEALER WHICH WAS APPROXIMATELY 15 MILES AWAY AND WHEN I STARTED TO BACK OUT OF MY PARKING SPACE - WARNING LIGHT SAYING "STEERING FAILURE-PULL OVER SAFELY ALONG WITH ALARMS AND THE TRACTION CONTROL LIGHT WERE FLASHING IN WARNING AND I HAD ZERO STEERING CAPABILITY. HAD TO CALL ROAD SIDE ASSISTANCE. IT WAS LESS THAN 50 FEET THAT I HAD DRIVEN FROM THE FIRST WARNING LIGHT. IN MY OPINION IF I…

Look up ODI 10577308 at NHTSA ↗

1532.6%
ODI 10712048 · 1,300 mi

GOOD AFTERNOON, I WANT TO BRING THIS TO YOUR ATTENTION. I DON'T KNOW IF IT'S A PROBLEM WITH FORD OR WITH ME. SO PLEASE BEAR WITH ME. I JUST PURCHASED THE ABOVE VEHICLE ABOUT 3 WEEKS AGO. IT IS BRAND NEW. THIS VEHICLE COMES WITH A FEATURE CALLED "ACTIVE PARK ASSIST." IT IS NEW TO ME AND HAVE NEVER OWNED A VEHICLE WITH THIS FEATURE PREVIOUSLY. YESTERDAY, I USED IT FOR THE FIRST TIME. I TURNED IT ON AND LET IT PARALLEL PARK FOR ME. I FOLLOWED THE DIRECTIONS ON THE VEHICLE VIDEO SCREEN AND TOOK MY HANDS OF THE WHEEL. THE VEHICLE THEN BACKED INTO T…

Look up ODI 10712048 at NHTSA ↗

47.5%
ODI 11024554 · 21,017 mi

WHILE DRIVING THE CAR AT ABOUT 25 MILES AN HOUR, FIRST THE TRACTION CONTROL LIGHT CAME ON THEN THE ENGINE LIGHT THEN THE AIRBAG LIGHT THEN THERE WAS A WARNING TO STOP DRIVING THE CAR. A BIG EXCLAMATION MARK WAS IN THE DISPLAY. THE CAR LOST POWER AND SLOWED TO A STOP. I PULLED TO THE SIDE OF THE ROAD AND TURNED OFF THE CAR. I TRIED RESTARTING THE CAR AND ALL OF THE WARNING LIGHTS WERE STILL THERE SO I RAN THE VEHICLE DIAGNOSTICS REPORT. WHICH STATED THERE WAS A THROTTLE PROBLEM AND ENGINE FAILURE AND AIRBAG FAILURE AND BRAKE FAILURE. I HAD THE C…

Look up ODI 11024554 at NHTSA ↗

1217.4%
ODI 11079736

TL* THE CONTACT OWNS A 2017 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V167000(STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RICHMOND FORD WEST (10751 W BROAD ST, GLEN ALLEN, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIEN…

Look up ODI 11079736 at NHTSA ↗

711.9%
ODI 11254783 · 19,878 mi

TL* THE CONTACT OWNED A 2018 FORD FUSION HYBRID. WHILE THE CONTACT WAS ENTERING THE HIGHWAY ON RAMP AT 45 MPH, ANOTHER VEHICLE VEERED INTO THE CONTACT'S LANE. THE CONTACT JERKED THE STEERING WHEEL AND ATTEMPTED TO DEPRESS THE BRAKE PEDAL TO AVOID THE OTHER VEHICLE; HOWEVER, THE WHEELS SEIZED. AS A RESULT, THE CONTACT'S VEHICLE DROVE OFF ROAD, OVER A CURB, AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN LO…

Look up ODI 11254783 at NHTSA ↗

514.3%
ODI 11278013 · 35,000 mi

TL* THE CONTACT'S SPOUSE RENTED A 2019 FORD FUSION. WHILE DRIVING APPROXIMATELY 35-40 MPH, THE STEERING SEIZED WITHOUT WARNING. THE DRIVER WAS UNABLE TO MANEUVER THE VEHICLE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SUSPENSION FRACTURED AND CAUSED THE FRONT DRIVER'S SIDE WHEEL TO MAKE CONTACT WITH THE INNER WHEEL WELL AND SEIZE IN PLACE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE …

Look up ODI 11278013 at NHTSA ↗

112.5%
ODI 11556492

While driven collision sensor sudenly activated and locked my steeringweel,now vehicle is inoperative due to this issue, dealer is not repairing it while under warranty or not even making a estimate diagnosis.

Look up ODI 11556492 at NHTSA ↗

Air Bags
13526.6%
ODI 10676281 · 5,000 mi

AIRBAG DISABLED WARNING LIGHT APPEARED ON DASH. TOOK IT TO DEALER AND AFTER 2 DAYS, IT WAS DECIDED THAT THE COMPUTER CONTROLLING THE AIRBAGS HAD TO BE REPLACED. FOR THE NEXT 4 YEARS THIS SAME LIGHT HAS COME ON INDICATING THE AIRBAGS ARE NOT OPERATING. EACH TIME THE SAME DEALER HAS SAID THE PROBLEM WAS "IN THE WIRING HARNESS UNDER THE PASSENGER SEAT". IT WORKS FOR A TIME AND THEN WITH NO WARNING FAILS AGAIN. ON ONE OCCASION IT OCCURRED JUST WHEN LEAVING ON A 2500 MILE TRIP SO WE WERE WITHOUT AIRBAG PROTECTION. I AM CONVINCED THAT IT HAS TO D…

Look up ODI 10676281 at NHTSA ↗

3425.8%
ODI 10926174

WAITING SINCE RECEIVING RECALL 16V384 (MAY'16) FOR FORD TO ADVISE WHEN PARTS ARE AVAILABLE TO FIX. IN MEANTIME, WE ARE NOT DRIVING VEHICLE DUE TO SAFETY CONCERNS. THIS IS TAKING MUCH TOO LONG TO RESOLVE.

Look up ODI 10926174 at NHTSA ↗

3233.3%
ODI 10512244 · 10,000 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT STATED THAT THE LIGHT FOR THE PASSENGER'S SIDE AIR BAG WOULD NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THE DEALER COULD NOT DUPLICATE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE 10,000. *TR

Look up ODI 10512244 at NHTSA ↗

107.9%
ODI 10494673 · 409 mi

APPROXIMATELY AFTER 10 MINUTES OF DRIVING, THE ENGINE SHUT DOWN AND THE ELECTRIC MOTOR GOT STUCK AT ABOUT HALF ITS POWER (ACCORDING TO THE DISPLAY ON THE DASHBOARD). THE FRONT AIR BAG MALFUNCTION LIGHT WAS ON (THIS HAD HAPPENED 3 TIMES BEFORE DURING THE PAST TWO WEEKS), THE "HILL ASSIST OFF" LIGHT TURNED ON, AND A LARGE WARNING MESSAGE CAME UP ON THE LEFT SIDE OF THE DASHBOARD. THE VEHICLE HAD VERY LITTLE POWER, I MANAGED TO GET TO THE SIDE OF THE ROAD AND PULLED OVER IN A PARKING LOT. PARKED AND TURNED THE IGNITION OFF, WAITED A MINUTE AND STA…

Look up ODI 10494673 at NHTSA ↗

34.6%
ODI 10606829 · 2,900 mi

ON 4/29/2014 THE REAR DRIVER SIDE SEAT BELT RECEPTACLE BROKE WHEN TRYING TO LATCH SEAT BELT. TODAY, 6/26/2014, THE PASSENGER REAR SEAT BELT RECEPTACLE BROKE. THESE ARE FORD'S NEW SEAT BELTS WITH AIRBAGS IN THEM. THE RECEPTACLES SEEM TO BE CHEAPLY MADE. I HAVE BEEN WAITING FOR 6 WEEKS TO GET THE FIRST ONE REPLACED BECAUSE FORD SAYS THEY ARE ON BACK ORDER. *TR

Look up ODI 10606829 at NHTSA ↗

12.2%
ODI 11144429 · 75,000 mi

TAKATA RECALL

Look up ODI 11144429 at NHTSA ↗

47.5%
ODI 11143965 · 29,010 mi

TAKATA RECALL

Look up ODI 11143965 at NHTSA ↗

710.1%
ODI 11162346 · 42,000 mi

TAKATA RECALL THIS CAR DOES NOT HAVE RELIABLE BREAKS I WAS IN AN ACCIDENT ON 12/26/18. I APPLIED THE BRAKES AND NOTHING HAPPENED. NOW I'M LEFT WITH BEING RESPONSIBLE FOR THIS . AND THE STEERING WHEEL AIRBAG BLEW SMOKE IN MY FACE AND THIS CAR HAS TWO OPEN RECALLS AND IT'S A RENTAL THROUGH HERTZ

Look up ODI 11162346 at NHTSA ↗

610.2%
ODI 11175253

2009 FORD. CONSUMER WRITES SEEKING REIMBURSEMENT FOR RENTAL WHILE WAITING FOR TAKATA AIRBAG SAFETY RECALL TO BE REPAIRED ON VEHICLE. *LD *TR

Look up ODI 11175253 at NHTSA ↗

38.6%
ODI 11331076 · 23,000 mi

I WAS IN A CAR ACCIDENT THAT ULTIMATELY TOTALED THE CAR. THE AIRBAG UNDER THE DRIVER SIDE DASH CAME OUT BUT THE AIRBAG IN THE STEERING WHEEL DID NOT COME OUT NOR DID THE SEATBELT LOCK. MY HEAD AND FACE HIT THE WINDSHIELD LEAVING ME WITH INJURIES TO MY FACE AND NOSE AND I HAD INJURIES ON THE ENTIRE LEFT SIDE OF MY BODY. I WAS GOING 45 MPH AND FELL ASLEEP AT THE WHEEL. I VEERED OFF INTO A DITCH AND HIT THE OTHER SIDE OF IT. *TR*DT*JB

Look up ODI 11331076 at NHTSA ↗

112.5%
ODI 11326238 · 5,000 mi

I GOT INTO AN ACCIDENT ON THE HIGHWAY, DEAR RAN IN FRONT OF ME, HIT DEER CAR LOST CONTROL AND WENT INTO A DITCH, HITTING A TREE. MY AIR BAG DIDN'T DEPLOY AND MY SEATBELT DIDN'T LOCK UP. AFTER I GOT AN ALERT ON MY PHONE SAYING IT WAS FAULTY. SUFFERING WITH NECK AND BACK INJURIES.*DT*JB *TR

Look up ODI 11326238 at NHTSA ↗

Service Brakes
7915.6%
ODI 10498326 · 52,395 mi

ON 1/1712013 I WAS DRIVING BACK TO MY OFFICE IN LIGHT TRAFFIC WHEN SUDDENLY I HEARD A DING AND NOTICED RED WORDS APPEARED ON MY DASH WHERE THE HYBRID GAUGE NORMALLY IS. IT READ BRAKE SYSTEM FAILURE. I HAD IT TOWED FROM MY MECHANIC TO THE DEALERSHIP MECHANIC. I WAS TOLD IT WAS THE VACUUM HOSE AND HAD IT REPAIRED. ON 2/15/2013, IT HAPPENED AGAIN, TWICE. FIRST TIME I WAS GOING ABOUT 30MPH AND MADE A HARD RIGHT TURN TO A SIDE STREET WHERE ONCE AGAIN PUMPING THE BRAKES DID NOTHING. I SWITCHED TO NEUTRAL AND COASTED TO A STOP. AFTER 10 MINUTES I DECI…

Look up ODI 10498326 at NHTSA ↗

2115.9%
ODI 10650106 · 14,947 mi

BRAKE WARNING LIGHTS CAME ON AND TOTAL LOSS OF BRAKES. THIS HAS HAPPENED TWICE IN TWO WEEKS. HAS BEEN TO A FORD DEALER TO HAVE THE PROBLEM LOOKED AT THEY FOUND NOTHING, TOLD ME TO DRIVE THE CAR AND IF IT HAPPENS AGAIN THEY WOULD PUT THE CAR ON AN ELECTRONIC TESTER. THE PROBLEM DID SHOW UP AGAIN ON OCTOBER 26,2014,I WILL BE TAKING THE CAR BACK TO THE FORD DEALER. *TR

Look up ODI 10650106 at NHTSA ↗

1616.7%
ODI 10509972 · 9,700 mi

WAS BACKING CAR OUT OF GARAGE TO TAKE IT FOR AN OIL CHANGE AND 10,000 MILE CHECK. ALL DASHBOARD LIGHTS ILLUMINATED , WARNING CHIME SOUNDED. NOT ABLE TO ENGAGE BRAKES OR ACCELERATOR. STOPPED CAR BY PUTTING IT IN PARK. NO RESPONSE OF TRYING TO RESTART. RESULTING IN CONTACTING FORD ROAD SIDE ASSISTANCE AND HAVING IT TOWED TO THE DEALERSHIP. DEALERSHIP THOUGHT IT WAS ANTI-THEFT, CONTACTED FORD TECH LINE AND FOUND NO ?TEST VOLTAGE AT PCM, NO VOLTAGE FOUND NO VOLTAGE AT FUSE, F49, F40 AND F39 TRACED PROBLEM TO PIN 5 AT PCM RELAY IN AUXILIARY RELA…

Look up ODI 10509972 at NHTSA ↗

118.7%
ODI 10564637 · 10,500 mi

I WAS TRAVELING 55 MILES PER HOUR IN THE HYBRID MODE, WHEN I NEEDED TO SLOW DOWN VERY SUDDENLY FOR MUCH SLOWER TRAFFIC. APPLYING MY BRAKES FIRMLY, THEY LOCKED UP, CAUSING MY CAR TO SWERVE BETWEEN THREE LANES WHILE THE BACKEND FISH TAILED BACK AND FORTH. I COULD HEAR THE TIRES SKIDDING ON THE PAVEMENT AND MY STEERING WAS VERY DIFFICULT TO CONTROL. *TR

Look up ODI 10564637 at NHTSA ↗

1116.9%
ODI 10615786 · 554 mi

VEHICLE STALLED WHILE TRAVELING ABOUT 35MPH. LOSS OF ALL POWER BOTH MECHANICAL AND ELECTRICAL, NUMEROUS WARNING LIGHTS APPEARED ON DASH. TRACTION SYSTEM DISENGAGED THEN REENGAGED, WHICH DISABLED AND REENABLED THE BRAKES CAUSING THE CAR TO SLIDE ACROSS THE RODE. UPON RESTART ALL WARNING LIGHT DISAPPEARED. CAR WAS TOWED TO DEALER, AFTER SCANNING ECU 25+ CODES WERE FOUND. NO SOLUTION WAS DETERMINED AND FORD TOLD THE DEALER TO JUST REFLASH THE ECU, AND ADD DIELECTRIC GREASE TO ALL CONNECTORS. ALL MODULES INVOLVED WERE TESTED AND PASSED. *TR

Look up ODI 10615786 at NHTSA ↗

919.6%
ODI 10956175 · 13,325 mi

TODAY, 21 FEBRUARY 2017 - 6:50PM, ON OUR WAY HOME APPROACHING CROWLEY ROAD IN BURLESON, TEXAS, THE BRAKE SYSTEM STARTED WARNING THERE WAS A PROBLEM WITH THE BRAKES. WE STOPPED THE CAR IN THE MIDDLE OF TRAFFIC BECAUSE THE BRAKING BECAME UNSTABLE AND WERE ALMOST REAR ENDED. WE TURNED THE VEHICLE OFF, WAITED ABOUT 2 MINUTES AND TURNED IT BACK ON. WE CONTINUED AT A SLOW PACE UNTIL WE ARRIVED HOME AND THE BRAKE SYSTEM WAS STILL DISPLAYING AN ERROR. THE EMERGENCY BRAKE WOULD NOT SET EITHER. I DECIDED TO RUN A VEHICLE SAFETY REPORT. WHEN I PLACE…

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47.5%
ODI 11024554 · 21,017 mi

WHILE DRIVING THE CAR AT ABOUT 25 MILES AN HOUR, FIRST THE TRACTION CONTROL LIGHT CAME ON THEN THE ENGINE LIGHT THEN THE AIRBAG LIGHT THEN THERE WAS A WARNING TO STOP DRIVING THE CAR. A BIG EXCLAMATION MARK WAS IN THE DISPLAY. THE CAR LOST POWER AND SLOWED TO A STOP. I PULLED TO THE SIDE OF THE ROAD AND TURNED OFF THE CAR. I TRIED RESTARTING THE CAR AND ALL OF THE WARNING LIGHTS WERE STILL THERE SO I RAN THE VEHICLE DIAGNOSTICS REPORT. WHICH STATED THERE WAS A THROTTLE PROBLEM AND ENGINE FAILURE AND AIRBAG FAILURE AND BRAKE FAILURE. I HAD THE C…

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811.6%
ODI 11076148 · 17,000 mi

WHEN I HAD TO BRAKE, THE CAR DID NOT RESPOND TO THE BRAKE EVEN THOUGH I HAD PRESSED HARD ON THE BRAKE. THE RESULT WAS THAT I HIT A CAR IN FRONT OF ME. SINCE IT WAS NOT HIGH SPEED TRAFFIC, MY INJURY WAS TRAUMA TO MY FOOT. THE CONCERN WAS THAT THERE WAS PLENTY OF TIME TO STOP, NOT AN 'EMERGENCY' STOP. I WAS ON A SURFACE STREET WHERE SPEED WAS 35-40 MILES PER HOUR. ALL AIR BAGS WERE DEPLOYED. THE CAR WAS TOWED AND DECLARED A TOTAL LOSS BY MY INSURANCE COMPANY. AS A RESULT, UNABLE TO DO ANY OTHER INVESTIGATION. I DO NOT HAVE

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711.9%
ODI 11085082 · 2,252 mi

I WAS DRIVING HOME FROM WORK THROUGH A RESIDENTIAL DISTRICT AND WAS SLOWING TO MAKE TURNS, I EXPERIENCED A HORRIBLE SCREECHING NOISE THAT WAS COMING FROM WHAT SOUNDED LIKE THE FRONT DRIVER SIDE WHEEL AREA. IT SOUNDED LIKE THE SCREECHING OF METAL ON METAL. I FOUND A SAFE LOCATION AND PULLED OFF THE ROAD IN A RESIDENTIAL NEIGHBORHOOD. THE ISSUE OCCURRED AGAIN WHILE TOW TRUCK OPERATOR WAS DRIVING THE VEHICLE ON THE BACK OF HIS FLATBED AND AGAIN APPEARED TO CORRELATE TO USE OF THE BRAKE WHILE DRIVING IT UP THE INCLINED FLAT-BED.

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12.9%
ODI 11383657 · 47,600 mi

WHEN PLACING MY CAR IN TO PARK IT DOESN'T ACTUALLY GO IN TO PARK. IF YOU GET OUT AFTER IT DOES THIS THE CAR WILL ROLL. THIS IS TERRIFYING. IT STARTED TO ROLL OUT MY DRIVEWAY AFTER PUTTING IT IN PARK. I HAVE TO PUT MY EMERGENCY BRAKE ON SO IT DOESN'T ROLL. I HAVE A VIDEO OF THE INCIDENT BUT I CAN NOT ATTACH IT.

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00.0%

No examples available for this selection.

Power Train
479.3%
ODI 10503385 · 56,800 mi

DRIVING MY DAUGHTER TO SCHOOL PUT THE CAR IN PARK TO DROP HER OFF CAR WAS IDLING, WHEN I PUT THE CAR BACK IN GEAR A WRENCH APPEARED ON THE DASHBOARD SCREEN. I DROVE THE CAR HOME AND COULD NOT GET THE CAR TO ACCELERATE . IT WOULD ONLY GO 30 MPH . THIS WAS DANGEROUS BECAUSE I HAD TO CROSS A MAJOR ROAD TO GET BACK HOME AND HAD TO WAIT SINCE THE CAR WOULD NOT ACCELERATE . CALLED FORD DEALER AND WAS TOLD TO TOW IT NOT DRIVE TO DEALERSHIP. *TR

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118.3%
ODI 10655050 · 61,170 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH, THE TRANSMISSION MALFUNCTIONED AND THE VEHICLE LOST ALL POWER. THE FAILURE RECURRED SEVERAL TIMES. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 61,170.

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33.1%
ODI 10526471 · 9,500 mi

SEVERAL TIMES WHEN ON TOLL ROAD AT LEGAL SPEED CAR WARNING LIGHT CAME ON AND ENGINE STOPPED/STALLED, PULLED OVER TO SIDE, TURNED ENGINE OFF, AND IT STARTED. TOOK IT TO DEALER WHO REPLACED TRANSMISSION PUMP (?) I TOOK CAR OUT AGAIN AND SAME THING HAPPENED. READ NEWSPAPER ACCOUNTS OF NHTSA INVESTIGATION OF ESCAPES AND FUSION STALLING ISSUES, BUT DEALER AFTER SECOND OCCURRENCE SAID THEY HAD NO INFORMATION ON ANY INVESTIGATION. I AM VERY RELUCTANT TO DRIVE CAR AFTER MY PERSONAL EXPERIENCE AND AFTER READING OF POSSIBLE INVESTIGATION PENDING. *TR

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2923.0%
ODI 10494673 · 409 mi

APPROXIMATELY AFTER 10 MINUTES OF DRIVING, THE ENGINE SHUT DOWN AND THE ELECTRIC MOTOR GOT STUCK AT ABOUT HALF ITS POWER (ACCORDING TO THE DISPLAY ON THE DASHBOARD). THE FRONT AIR BAG MALFUNCTION LIGHT WAS ON (THIS HAD HAPPENED 3 TIMES BEFORE DURING THE PAST TWO WEEKS), THE "HILL ASSIST OFF" LIGHT TURNED ON, AND A LARGE WARNING MESSAGE CAME UP ON THE LEFT SIDE OF THE DASHBOARD. THE VEHICLE HAD VERY LITTLE POWER, I MANAGED TO GET TO THE SIDE OF THE ROAD AND PULLED OVER IN A PARKING LOT. PARKED AND TURNED THE IGNITION OFF, WAITED A MINUTE AND STA…

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1218.5%
ODI 10615815 · 18,000 mi

WHILE ON AN EXIT RAMP, MY RIGHT KNEE LIGHTLY TOUCHED THE KEY FOB AND ROLLED THE IGNITION INTO THE ACC POSITION. I HAVE CONTACTED MY DEALER AND FORD AND THEY HAVE OPENED A CASE. I HAVE A VIDEO OF ME REPLICATING THE INCIDENT TWICE IN 35 SECONDS. THE VIDEO HAS BEEN SENT TO MY FORD DEALER AND TO FORD AS WELL. THE SERVICE MANAGER AT DON WOOD FORD IN ATHENS, OHIO TOOK A TEST DRIVE WITH ME AT THE REQUEST OF FORD CORPORATE HQ AND I REPLICATED THE EVENT 2X FOR HIM. FORD STATES THAT THEY HAVE NO RECORD OF SIMILAR INCIDENTS AND WANT TO REPLACE MY IGN…

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613.0%
ODI 10761230 · 6,000 mi

THE VEHICLE WAS TRAVELING AT 65MPH ON THE INTERSTATE AND SUDDENLY A MESSAGE LIGHT CAME ON THAT SAID TRANSMISSION NOT IN PARK. THE CAR SUDDENLY CUT OFF AND I COASTED TO THE SHOULDER OF THE HIGHWAY AND PUT THE CAR IN PARK AND IT RESTARTED. IT HAPPENED A SECOND TIME ON 9/2/2015. THIS TIME I WAS DRIVING ON THE STREET DOING ABOUT 40MPH AND I GO THE SAME MESSAGE LIGHT(TRANSMISSION NOT IN PARK) AND THE CAR CUT OFF. AGAIN, I PUT THE CAR IN PARK AND RESTARTED IT. I IMMEDIATELY TOOK THE CAR TO A FORD DEALER WHERE IT IS NOT BEING CHECKED OUT. I …

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47.5%
ODI 11030308 · 24,266 mi

WHILE UNDER NORMAL OPERATION AT HIGHWAY SPEED (65-70MPH WITH CRUISE CONTROL ON) THE CAR ALERTED ME TO AN ERROR ("SERVICE ADVANCETRAC") AND IMMEDIATELY DEACTIVATED: CRUISE CONTROL, TRACTION CONTROL, EMERGENCY BRAKE ASSIST, AND A COUPLE OTHER SYSTEMS. THE CHECK ENGINE LIGHT ALSO CAME ON. THE CAR WAS UNABLE TO MAINTAIN SPEED AND BEGAN LOSING POWER. I WAS ABLE TO SAFELY PULL THE CAR OVER TO THE SHOULDER OF THE HIGHWAY AND TURN THE VEHICLE ON AND OFF TWICE, THE ALERTS AND CHECK ENGINE LIGHT PERSISTED THROUGH THE VEHICLE RESTARTS. I WAS ABLE TO ACCEL…

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1724.6%
ODI 11104213 · 30,000 mi

AUTO SHUTS DOWN WHILE DRIVING,NO POWER..MUST STOP,SHUT OFF IGNITION AND RESTART THE ENGINE...CAR SEEMS TO REVERT TO NORMAL AFTER TURNING BACK ON.HAS OCCURED MANY TIMES..LOCAL FORD DEALER IS AWARE OF PROBLEM AND HAS INSTALLED A COUNTER..THE COUNTER CLOCKS UP WHEN THIS OCCURS BUT RESETS WHEN CAR IS STOPPED AND RESTARTED...THIS IS A POTENTIALLY DANGEROUS PROBLEM AS THIS HAS HAPPENED IN TRAFFIC AND DRIVER HAS NO POWER,MUST PULL OUT OF TRAFFIC,RESTART AND GO AGAIN...

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1016.9%
ODI 11102676 · 5,000 mi

WHILE DRIVING, THE CAR'S DASHBOARD INDICATES A POWERTRAIN FAULT (VIA AMBER WRENCH SYMBOL). CAR SEEMS TO GO INTO A LIMP HOME MODE THAT HAS SYMPTOMS OF GRABBY BRAKES AND LOWER FUEL ECONOMY. CAR HAS ALSO STALLED OUT WHILE DRIVING, LOSING ALL POWER, AND REQUIRES THE OPERATOR TO FULLY STOP, SHIFT THE CAR INTO PARK, TURN OFF THE CAR, TURN THE CAR BACK ON, AND THEN SHIFT BACK INTO DRIVE BEFORE THE OPERATOR CAN CONTINUE DRIVING. EXTREMELY UNSAFE BECAUSE THE VEHICLE RAPIDLY DECELERATES AND THERE IS NO WARNING PRIOR TO THE CAR STALLING. THE POWERTRAIN WA…

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514.3%
ODI 11383657 · 47,600 mi

WHEN PLACING MY CAR IN TO PARK IT DOESN'T ACTUALLY GO IN TO PARK. IF YOU GET OUT AFTER IT DOES THIS THE CAR WILL ROLL. THIS IS TERRIFYING. IT STARTED TO ROLL OUT MY DRIVEWAY AFTER PUTTING IT IN PARK. I HAVE TO PUT MY EMERGENCY BRAKE ON SO IT DOESN'T ROLL. I HAVE A VIDEO OF THE INCIDENT BUT I CAN NOT ATTACH IT.

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00.0%

No examples available for this selection.

Electrical System
305.9%
ODI 10507362 · 57,600 mi

JUST GOT THE CAR HOME FROM THE DEALER AND 1 WEEK AFTER THEY UPDATED THE COMPUTER FOR THE SAME PROBLEM AGAIN TODAY. DRIVING THE CAR , WRENCH LIGHT COMES ON THEN CAR IDLES AND GOES LIMP DOES NOT GO OVER 40 MPH AND THE HYBRID SIGNAL WOULD NOT GO OVER 20 ON THE SCREEN WITH THE LEAVES. TOOK THE CAR HOME AND THEN ENGINE LIGHT COMES ON TOWED BACK TO SAME DEALER WHO STATED IT NEEDS A 425 DOLLAR THROTTLE VALVE THAT I SAID IT NEEDED LAST WEEK AND WAS TOLD MY CAR DOES NOT HAVE ONE. THESE CARS SHOULD LAST BETTER THAN 60 000 MILES WITHOUT A MAJOR POWERTRA…

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118.3%
ODI 10667121 · 73,626 mi

1. THE 2011 FORD FUSION HYBRID IS EQUIPPED WITH A POWER POINT PROVIDING 110 VOLTS ALTERNATING CURRENT (VAC) TO A 3-PRONG RECEPTACLE LOCATED IN THE REAR SEAT AREA OF THE CENTER CONSOLE. THE 110 VAC POWER POINT IS EQUIPPED WITH A SAFETY CAP AND A SAFETY TWIST TAB THAT PROVIDE PROTECTION FROM INSERTING ANY OBJECT INTO THE POWER POINT OTHER THAN THE 110 VAC ELECTRICAL DEVICE PLUG. 2. A CHILD LEAVING OUR VEHICLE HAD A FOOT ENTANGLED WITH A 3-PRONG CORD CONNECTED TO THE POWER POINT, RESULTING IN DISASSEMBLY OF THE SAFETY CAP FROM THE BODY OF THE…

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1313.5%
ODI 10509972 · 9,700 mi

WAS BACKING CAR OUT OF GARAGE TO TAKE IT FOR AN OIL CHANGE AND 10,000 MILE CHECK. ALL DASHBOARD LIGHTS ILLUMINATED , WARNING CHIME SOUNDED. NOT ABLE TO ENGAGE BRAKES OR ACCELERATOR. STOPPED CAR BY PUTTING IT IN PARK. NO RESPONSE OF TRYING TO RESTART. RESULTING IN CONTACTING FORD ROAD SIDE ASSISTANCE AND HAVING IT TOWED TO THE DEALERSHIP. DEALERSHIP THOUGHT IT WAS ANTI-THEFT, CONTACTED FORD TECH LINE AND FOUND NO ?TEST VOLTAGE AT PCM, NO VOLTAGE FOUND NO VOLTAGE AT FUSE, F49, F40 AND F39 TRACED PROBLEM TO PIN 5 AT PCM RELAY IN AUXILIARY RELA…

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2015.9%
ODI 10515072 · 3,000 mi

TRAVELING SOUTH AT ABOUT 8:30PM ON A DARK RAINY NIGHT MY WIFE COULD NOT SEE THE ROAD ADEQUATELY AND STRUCK A LANE DIVIDER BLOWING OUT BOTH FRONT AND REAR LEFT SIDE TIRES, DAMAGING THE FRONT RIM. LUCKILY SHE WAS NOT INJURED AS THERE WAS LIGHT TRAFFIC ON THE HIGHWAY. AAA HAD TO HAUL THE VEHICLE HOME ON A FLATBED TOW TRUCK. DAMAGE INCLUDING TWO TIRES AND A WHEEL EXCEEDED $1000. THE LOW BEAM LIGHTS ON THIS CAR ARE INADEQUATE AND NEED TO BE IMPROVED. I DON'T SEE HOW THE LIGHTS PASSED NTSB ILLUMINATION STANDARDS. THE LIGHTS ON MY 1928 MODEL A WERE B…

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1015.4%
ODI 10615786 · 554 mi

VEHICLE STALLED WHILE TRAVELING ABOUT 35MPH. LOSS OF ALL POWER BOTH MECHANICAL AND ELECTRICAL, NUMEROUS WARNING LIGHTS APPEARED ON DASH. TRACTION SYSTEM DISENGAGED THEN REENGAGED, WHICH DISABLED AND REENABLED THE BRAKES CAUSING THE CAR TO SLIDE ACROSS THE RODE. UPON RESTART ALL WARNING LIGHT DISAPPEARED. CAR WAS TOWED TO DEALER, AFTER SCANNING ECU 25+ CODES WERE FOUND. NO SOLUTION WAS DETERMINED AND FORD TOLD THE DEALER TO JUST REFLASH THE ECU, AND ADD DIELECTRIC GREASE TO ALL CONNECTORS. ALL MODULES INVOLVED WERE TESTED AND PASSED. *TR

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817.4%
ODI 10871542 · 11,000 mi

MY 2015 FORD FUSION HYBRID HAD 11,000 MILES ON IT. I OPENED MY GARAGE DOOR AND GOT IN TO GO TO WORK AND CAR WAS DEAD. NO ELECTRICAL RESPONSE. CALLED FORD ROAD SERVICE AND CAR WAS DRAGGED OUT OF MY GARAGE AND ONTO A FLAT BED AND TAKEN TO MY DEALERSHIP. CAR HAS BEEN IN SHOP FOR A WEEK NOW AND STILL NO DIAGNOSIS. NO MATTER WHAT THEY DO, THE CAR IS DRAWING POWER WHEN IT IS TURNED OFF AND KILLS THE BATTERY IN 2 HOURS. THEY ARE WORKING WITH FORD SYSTEM WIDE AND NO ONE HAS SEEN THIS TYPE OF FAULT YET. TO ME IT SEEMS TO BE SOME KIND OF SOFTWARE F…

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815.1%
ODI 10871069 · 9,000 mi

TL* THE CONTACT OWNS A 2016 FORD FUSION HYBRID. WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SOME TIME. THE CONTACT WAS UNSURE OF WHICH WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000. THE VIN WAS UNAVAILABLE.

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1318.8%
ODI 10957461 · 2,300 mi

2017 FORD FUSION HYBRID - DRIVER'S WINDOW WILL NOT STAY CLOSED. IT DOES NOT MATTER IF THE CAR IS PARKED OR BEING DRIVEN. WHEN THE POWER WINDOW BUTTON IS PULLED TO CLOSE THE WINDOW, IT WILL START AND THEN STOP WHEN RELEASED. IF THE BUTTON IS PULLED AGAIN, THE WINDOW WILL TRAVEL ALL THE WAY UP AS IF IT IS GOING TO CLOSE AND THE OPEN SO THAT IT IS OPEN 3/4 OF THE WAY. IT IS AS IF THE WINDOW CAME IN CONTACT WITH SOMETHING AND THEN REOPENED AUTOMATICALLY AS IF TO PREVENT TRAPPING A HAND OR ARM. THE NET EFFECT IS THAT THE CAR CANNOT BE SECURED O…

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813.6%
ODI 11102676 · 5,000 mi

WHILE DRIVING, THE CAR'S DASHBOARD INDICATES A POWERTRAIN FAULT (VIA AMBER WRENCH SYMBOL). CAR SEEMS TO GO INTO A LIMP HOME MODE THAT HAS SYMPTOMS OF GRABBY BRAKES AND LOWER FUEL ECONOMY. CAR HAS ALSO STALLED OUT WHILE DRIVING, LOSING ALL POWER, AND REQUIRES THE OPERATOR TO FULLY STOP, SHIFT THE CAR INTO PARK, TURN OFF THE CAR, TURN THE CAR BACK ON, AND THEN SHIFT BACK INTO DRIVE BEFORE THE OPERATOR CAN CONTINUE DRIVING. EXTREMELY UNSAFE BECAUSE THE VEHICLE RAPIDLY DECELERATES AND THERE IS NO WARNING PRIOR TO THE CAR STALLING. THE POWERTRAIN WA…

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617.1%
ODI 11518852

For an unknown reason, the car caught fire and exploded while parked in a residential parking lot.

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450.0%
ODI 11550476

The vin does not show a safety recall however the exact year, make, and model shows the same problem I am experiencing. my 2020 ford fusion hybrid is in service again. been getting service with same issues since 2022 to current. I lose power, had battery replaced check engine light on I had the battery replaced again, currently being service I was informed yesterday that in the back of the car by the motor there were noise and found out wires were fried, I was informed the car needs a new PCM... power control model. same as the recall on the 20…

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Engine
469.1%
ODI 10500199 · 77,300 mi

I WAS DRIVING ON THE FREEWAY AND HAD JUST EXITED TO A SURFACE STREET. THE VEHICLE SUDDENLY SLOWED DOWN AND WOULDN'T GO OVER 15 MILES PER HOUR. A RED TRIANGLE AND A MESSAGE APPEARED ON THE INSTRUMENT PANEL. IT SAID SOMETHING LIKE YOU MAY NOW SAFELY PULL OVER AND COME TO A STOP. THANKFULLY I WAS NOT STILL ON A VERY CROWDED FREEWAY WHEN THIS HAPPENED. IT WOULD HAVE BEEN VERY UNSAFE TO BE IN THE LEFT LANE OF ONE OF THE MOST CROWDED FREEWAYS IN THE COUNTRY AND THE CAR SUDDENLY WILL NOT GO MORE THAN 15 MPH. I TOOK THE CAR TO A FORD DEALER…

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129.1%
ODI 10627988 · 19,279 mi

THE WRENCH SYMBOL WAS DISPLAYED ON THE CONTROL PANEL WHEN THE VEHICLE LOST SPEED. IT FELT LIKE IT STALLED OUT. THEN THE ENGINE LIGHT CAME ON. THE CAR HAS VERY LOW MILES ON IT AND IS PRACTICALLY BRAND NEW. I DID NOT FEEL SAFE. *TR

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88.3%
ODI 10509973 · 9,900 mi

PICKED UP THE CAR FROM THE DEALERSHIP ON MONDAY (9/25/12) AFTER THEY FOUND SOMETHING WRONG AND WAS DRIVING ON STATE ROUTE 228 AT 55 MILE PER HOUR. WARNING CHIME SOUNDED, PULL OVER SAFELY WARNING CAME ON, ENGINE SHUT OFF, BRAKES AND ACCELERATOR DISENGAGED, AND ALL DASHBOARD LIGHTS ILLUMINATED. PUT HAZARDS ON FOR CARS BEHIND ME AND PULLED OVER QUICKLY AVOIDING A SIGN ON THE RIGHT SIDE OF THE ROAD. AFTER 10-15 MINS, I WAS ABLE TO RESTART THE CAR BY LETTING IT RESET. AFTER GETTING GREEN CAR INDICATOR, I WENT TO TURN AROUND TO GO BACK TO THE D…

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118.7%
ODI 10494673 · 409 mi

APPROXIMATELY AFTER 10 MINUTES OF DRIVING, THE ENGINE SHUT DOWN AND THE ELECTRIC MOTOR GOT STUCK AT ABOUT HALF ITS POWER (ACCORDING TO THE DISPLAY ON THE DASHBOARD). THE FRONT AIR BAG MALFUNCTION LIGHT WAS ON (THIS HAD HAPPENED 3 TIMES BEFORE DURING THE PAST TWO WEEKS), THE "HILL ASSIST OFF" LIGHT TURNED ON, AND A LARGE WARNING MESSAGE CAME UP ON THE LEFT SIDE OF THE DASHBOARD. THE VEHICLE HAD VERY LITTLE POWER, I MANAGED TO GET TO THE SIDE OF THE ROAD AND PULLED OVER IN A PARKING LOT. PARKED AND TURNED THE IGNITION OFF, WAITED A MINUTE AND STA…

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710.8%
ODI 10615786 · 554 mi

VEHICLE STALLED WHILE TRAVELING ABOUT 35MPH. LOSS OF ALL POWER BOTH MECHANICAL AND ELECTRICAL, NUMEROUS WARNING LIGHTS APPEARED ON DASH. TRACTION SYSTEM DISENGAGED THEN REENGAGED, WHICH DISABLED AND REENABLED THE BRAKES CAUSING THE CAR TO SLIDE ACROSS THE RODE. UPON RESTART ALL WARNING LIGHT DISAPPEARED. CAR WAS TOWED TO DEALER, AFTER SCANNING ECU 25+ CODES WERE FOUND. NO SOLUTION WAS DETERMINED AND FORD TOLD THE DEALER TO JUST REFLASH THE ECU, AND ADD DIELECTRIC GREASE TO ALL CONNECTORS. ALL MODULES INVOLVED WERE TESTED AND PASSED. *TR

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510.9%
ODI 10761230 · 6,000 mi

THE VEHICLE WAS TRAVELING AT 65MPH ON THE INTERSTATE AND SUDDENLY A MESSAGE LIGHT CAME ON THAT SAID TRANSMISSION NOT IN PARK. THE CAR SUDDENLY CUT OFF AND I COASTED TO THE SHOULDER OF THE HIGHWAY AND PUT THE CAR IN PARK AND IT RESTARTED. IT HAPPENED A SECOND TIME ON 9/2/2015. THIS TIME I WAS DRIVING ON THE STREET DOING ABOUT 40MPH AND I GO THE SAME MESSAGE LIGHT(TRANSMISSION NOT IN PARK) AND THE CAR CUT OFF. AGAIN, I PUT THE CAR IN PARK AND RESTARTED IT. I IMMEDIATELY TOOK THE CAR TO A FORD DEALER WHERE IT IS NOT BEING CHECKED OUT. I …

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1528.3%
ODI 10871069 · 9,000 mi

TL* THE CONTACT OWNS A 2016 FORD FUSION HYBRID. WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SOME TIME. THE CONTACT WAS UNSURE OF WHICH WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000. THE VIN WAS UNAVAILABLE.

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710.1%
ODI 11082375 · 28,116 mi

ENGINE STALLED WHILE DRIVING..STEERING LOCKED. COULD NOT RESTART THE CAR.NARROWLY AVOIDED AN ACCIDENT.

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46.8%
ODI 11102676 · 5,000 mi

WHILE DRIVING, THE CAR'S DASHBOARD INDICATES A POWERTRAIN FAULT (VIA AMBER WRENCH SYMBOL). CAR SEEMS TO GO INTO A LIMP HOME MODE THAT HAS SYMPTOMS OF GRABBY BRAKES AND LOWER FUEL ECONOMY. CAR HAS ALSO STALLED OUT WHILE DRIVING, LOSING ALL POWER, AND REQUIRES THE OPERATOR TO FULLY STOP, SHIFT THE CAR INTO PARK, TURN OFF THE CAR, TURN THE CAR BACK ON, AND THEN SHIFT BACK INTO DRIVE BEFORE THE OPERATOR CAN CONTINUE DRIVING. EXTREMELY UNSAFE BECAUSE THE VEHICLE RAPIDLY DECELERATES AND THERE IS NO WARNING PRIOR TO THE CAR STALLING. THE POWERTRAIN WA…

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822.9%
ODI 11187067 · 100 mi

TL* THE CONTACT OWNS A 2019 FORD FUSION. AS THE CONTACT PULLED THE VEHICLE INTO A PARKING SPACE AND PLACED THE GEAR INTO PARK, THE ENGINE REVVED THREE TIMES. THE VEHICLE JERKED FORWARD BEFORE SHUTTING OFF ON ITS OWN. A FEW MINUTES LATER, THE CONTACT RESTARTED THE VEHICLE AND IT OPERATED NORMALLY. THE CONTACT MANAGED TO DRIVE THE VEHICLE HOME. THE CONTACT CALLED JORGENSEN FORD SALES, INC. (8333 MICHIGAN AVE, DETROIT, MI 48210, [phone removed]) AND WAS INFORMED TO BRING THE VEHICLE TO THEIR SERVICE DEPARTMENT. THE VEHICLE WAS TOWED TO THE DEALER,…

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112.5%
ODI 11648279 · 51,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds there was a humming sound coming from the front end of the vehicle. The contact stated that intermittently the vehicle hesitated to start. The tire pressure warning light illuminated; however, the tires were new, and the air pressure was correct. The vehicle was taken to the dealer who was unable to diagnose the failure. Approximately three days later, the vehicle began making a clicking and vibrating sound while driving at various speeds. The vehicle w…

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Unknown Or Other
163.1%
ODI 10524616 · 76,600 mi

WHY HAS NOTHING BEEN DONE YET? I'M A FAIRLY POOR UPSTANDING MEMBER OF SOCIETY, AND I WAS TRYING TO BE GREEN. NOW I'M STUCK WITH A $16,000 GO CART THAT I CANT DRIVE ON A HIGHWAY BECAUSE IT CAN'T GO OVER 35MPH. I HAD 2 YELLOW WRENCHES ON MY DASH. I WAS STUCK IN A ONE LANE RODE WITH NO PLACE TO PULL OVER AND ABOUT 100 PEOPLE HONKING AT ME. I HAVE BEEN A FAITHFUL FORD OWNER FOR OVER 13 YEARS; I'VE BEEN TELLING MY FRIENDS AND CO-WORKERS HOW GREAT THEY ARE. NOW I HAVE TO BEG FOR THEM TO FIX MY CAR, OR I CAN GO GET RIPPED OFF BY MY LOCAL DEALER. PLEA…

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00.0%

No examples available for this selection.

88.3%
ODI 10671641 · 7,500 mi

ABOVE DATE AND MILEAGE IS AN ESTIMATE. THE SECOND INCIDENT OCCURRED ON 11-29-14. STOP SAFETY HAZARD WARNING LIGHT COMES ON. (INDICATES HYBRID COMPONENT FAULT/FAILURE THAT WILL CAUSE THE VEHICLE TO SHUT DOWN, FAIL TO START OR ENTER INTO A LIMITED OPERATING MODE). VEHICLE LOOSES POWER. PULLED TO SIDE OF ROAD. TURNED IGNITION OFF. WAITED A FEW MINUTES. RESTARTED CAR. THIS HAS HAPPENED TWICE IN THE TWO YEARS THAT I HAVE OWNED THE VEHICLE. THE INITIAL TIME WAS LESS THAN A YEAR PRIOR TO THE SECOND INCIDENT DRIVING AT THE SAME SPEED. VEHICLE …

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107.9%
ODI 10722993 · 30,000 mi

DRIVING INTO WORK IN THE MORNING ON A 3 LANE BUSY ROAD, THE "STOP SAFELY NOW" ALERT CAME ON AND THE CAR STALLED. IT CAME TO A COMPLETE STOP WHILE I WAS IN THE MIDDLE LANE OF THE ROAD WITH CARS RUSHING AROUND ME TO BE ON THEIR WAY. I HAD TO GET OUT OF THE CAR AND, WITH THE HELP OF SOME GOOD SAMARITANS, PUSH IT TO SAFETY ACROSS 4 LANES OF TRAFFIC INTO A COMMERCIAL PARKING LOT. THE CAR WOULD NOT RESTART. I HAD IT TOWED TO THE DEALERSHIP WHERE IT WAS HELD FOR 7 DAYS AND THEY TOLD ME IT "JUST STARTED WORKING OVER THE WEEKEND AND WE DON'T KNOW WH…

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57.7%
ODI 10759525 · 35,678 mi

I HAVE AN 2014 FORD FUSION HYBRID. AFTER READING ALL OF THE COMPLAINTS FROM OTHER DRIVERS, I WANT TO BE PRO ACTIVE AND FIND OUT WHAT PART, EXACTLY IS ON BACK ORDER FOR SO MANY YEARS. AS AN ASE CERTIFIED (RE-CERTIFIED) TECHNICION, A.A..S DEGREE AUTO MECHANICS AND A.A.S. DEGREE IN DIAGNOSTICS (1989). NOW, HOW DO I PROTECT MY WIFE WHILE IN THE PASSENGER SEAT? 2013 FORD FUSION. THE NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS); JUN 16, 2015 PLEASE ADVISE ME, AND SINCE ALL I NEED IS THE PART...GO GET ONE OFF THE ASSEMBLY LINE. …

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36.5%
ODI 11089083 · 59,000 mi

THE BRAKES OF MY CAR WENT COMPLETELY OUT. EVEN WHILE IN 'PARK,' THE CAR WOULD MOVE. IT WAS TOWED TO LOCAL DEALERSHIP WHERE WE WERE TOLD THE BRAKE BOOSTER NEEDED TO BE REPLACED. LUCKILY, WHEN THIS HAPPENED, I WAS GOING AT A VERY SLOW RATE OF SPEED ON A CITY STREET AND WAS ABLE TO USE MY EMERGENCY BRAKE TO AVOID AN ACCIDENT.

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917.0%
ODI 11234995

WHEN I GET IN MY CAR SOMETIMES IT DOESN'T START THE FIRST TIME I TURN THE KEY

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1318.8%
ODI 10894834

THE VIN ASSIGNED TO THE VEHICLE MISIDENTIFIES THE MODEL AS "TITANIUM HYBRID". WITH THE 2017 FORD DESIGNED A NEW EDITION OF FUSION TO BE A "PLATINUM HYBRID" WHICH HAS A MSRP ABOVE THE "TITANIUM HYBRID" BY $6,500. I CONTACT FORD CUSTOMER SERVICE CENTER AND THEY INFORMED ME IT WAS A DEALER ISSUE TO CORRECT THE VIN?? THE DEALER IS CALLED THE REGIONAL OFFICE FOR ASSISTANCE. I BELIEVE THAT FORD DOES NOT UNDERSTAND IT RESPONSIBLE TO PROVE CORRECT DATA ASSOCIATED WITH A VIN. INSURANCE COMPANIES AND FINANCIAL COMPANIES RELY ON THE DATA FROM THE VI…

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813.6%
ODI 11153788

2018 FORD FUSION HYBRID. CONSUMER WRITES IN REGARDS TO SAFETY ISSUE WITH VEHICLE. *LD THE CONSUMER STATED THE OWNER OF THE VEHICLE WAS FOUND DECEASED, WEDGED BETWEEN THE DRIVER'S SIDE DOOR AND THE DOOR POST IN THE DRIVEWAY OF A MOBILE HOME. THE ENGINE WAS RUNNING AND THE VEHICLE WAS IN GEAR. IT APPEARED THE VEHICLE ROLLED UP AGAINST THE STEPS OF THE MOBILE HOME. THE VEHICLE WAS INSPECTED, BUT THERE WERE NO DISCREPANCIES FOUND. *JS

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38.6%
ODI 11575201 · 280,621 mi

Wheel axle no good give out every 1-2 years have to replace

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225.0%
ODI 11522782

Ford installed 3g modems knowing the network would be shutdown. This causes most things on the infotainment center to stop working such as the vehicle GPS and most recently the Bluetooth command button. Updates have failed to resolve the issues. It is illegal for me to be distracted while driving, however, all of my distractions come from dealing with the infotainment and connectivity issues that were built into my vehicle.

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Vehicle Speed Control
458.9%
ODI 10500963 · 25,000 mi

DRIVER WAS IN SMALL LOCAL SHOPPING CENTER, HE TURNED INTO PARKING SPACE, APPLIED BRAKE, WHEN CAR ACCELERATED OVER CURB ONTO SIDEWALK AND THROUGH FRONT OF BUILDING. *TR

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53.8%
ODI 10627988 · 19,279 mi

THE WRENCH SYMBOL WAS DISPLAYED ON THE CONTROL PANEL WHEN THE VEHICLE LOST SPEED. IT FELT LIKE IT STALLED OUT. THEN THE ENGINE LIGHT CAME ON. THE CAR HAS VERY LOW MILES ON IT AND IS PRACTICALLY BRAND NEW. I DID NOT FEEL SAFE. *TR

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11.0%
ODI 10659815 · 16,000 mi

CAR WAS BEING DRIVEN DOWN STEEP DRIVEWAY BY MY 88-YEAR-OLD FATHER. HE SAYS CAR ACCELERATED WITHOUT HIM GIVING IT GAS. HE IS BACKED UP BY BLACK BOX, WHICH SAYS NO PRESSURE ON ACCELERATOR. HE ALSO SAYS BRAKES DIDN'T WORK, WHICH IS NOT BACKED UP BY BLACK BOX, WHICH SAYS NO PRESSURE ON BRAKE EITHER. CAR LEFT DRIVEWAY, HIT TREE, AND ENDED UP APPROX 200 YARDS DOWN STEEP HILL. BLACK BOX SAYS ROLLING OCCURRED. ONLY PASSENGER SIDE CURTAIN AIRBAGS DEPLOYED. NO FRONT AIRBAGS DEPLOYED AND NO DRIVER SIDE CURTAIN AIRBAGS DEPLOYED. INJURIES TO BOTH HIM AND HI…

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64.8%
ODI 10552491 · 4,600 mi

WHILE DRIVING IN MODERATE AFTERNOON TRAFFIC, WITHOUT WARNING THE ACCELERATOR PEDAL BECAME UNRESPONSIVE. A WARNING CHIME SOUNDED AND A "STOP SAFELY NOW" MESSAGE APPEARED ON THE RIGHT SIDE OF THE INSTRUMENT CLUSTER; THE VEHICLE EFFECTIVELY STALLED. AFTER PULLING ONTO THE SHOULDER, THE VEHICLE WAS COMPLETELY TURNED OFF AND RESTARTED. THE TRIP CONTINUED WITHOUT INCIDENT. SINCE THEN THE VEHICLE HAS RANDOMLY STALLED, WITHOUT WARNING SIX ADDITIONAL TIMES IN VARIOUS LOCATIONS AT VARIOUS SPEEDS. THE VEHICLE DID NOT RESTART AFTER THE LAST STALL AND H…

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11.5%
ODI 11234901 · 111,000 mi

TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. WHILE DRIVING 80 MPH WITH THE CRUISE CONTROL ACTIVATED, THE CONTACT HEARD AN ABNORMAL NOISE AND SAW MULTIPLE UNKNOWN WARNING INDICATORS ILLUMINATED. WHILE ATTEMPTING TO PARK THE VEHICLE ON THE SIDE OF THE ROAD AND SHIFTING THE GEAR INTO PARK, THE VEHICLE FAILED TO STOP AND KEPT MOVING FORWARD. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND…

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24.3%
ODI 10712048 · 1,300 mi

GOOD AFTERNOON, I WANT TO BRING THIS TO YOUR ATTENTION. I DON'T KNOW IF IT'S A PROBLEM WITH FORD OR WITH ME. SO PLEASE BEAR WITH ME. I JUST PURCHASED THE ABOVE VEHICLE ABOUT 3 WEEKS AGO. IT IS BRAND NEW. THIS VEHICLE COMES WITH A FEATURE CALLED "ACTIVE PARK ASSIST." IT IS NEW TO ME AND HAVE NEVER OWNED A VEHICLE WITH THIS FEATURE PREVIOUSLY. YESTERDAY, I USED IT FOR THE FIRST TIME. I TURNED IT ON AND LET IT PARALLEL PARK FOR ME. I FOLLOWED THE DIRECTIONS ON THE VEHICLE VIDEO SCREEN AND TOOK MY HANDS OF THE WHEEL. THE VEHICLE THEN BACKED INTO T…

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35.7%
ODI 11030308 · 24,266 mi

WHILE UNDER NORMAL OPERATION AT HIGHWAY SPEED (65-70MPH WITH CRUISE CONTROL ON) THE CAR ALERTED ME TO AN ERROR ("SERVICE ADVANCETRAC") AND IMMEDIATELY DEACTIVATED: CRUISE CONTROL, TRACTION CONTROL, EMERGENCY BRAKE ASSIST, AND A COUPLE OTHER SYSTEMS. THE CHECK ENGINE LIGHT ALSO CAME ON. THE CAR WAS UNABLE TO MAINTAIN SPEED AND BEGAN LOSING POWER. I WAS ABLE TO SAFELY PULL THE CAR OVER TO THE SHOULDER OF THE HIGHWAY AND TURN THE VEHICLE ON AND OFF TWICE, THE ALERTS AND CHECK ENGINE LIGHT PERSISTED THROUGH THE VEHICLE RESTARTS. I WAS ABLE TO ACCEL…

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11.4%
ODI 11082375 · 28,116 mi

ENGINE STALLED WHILE DRIVING..STEERING LOCKED. COULD NOT RESTART THE CAR.NARROWLY AVOIDED AN ACCIDENT.

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11.7%
ODI 11383173 · 54,000 mi

A WEEK AGO I WAS DRIVING ON THE HIGHWAY @ 70 MPH AND ALL OF THE SUDDEN MY CAR STOPPED FOR NO REASON I LOOKED DOWN AND MY TURN KNOB SHIFTER WAS ON PARK, LUCKY FOR ME THERE WASN'T ANY VEHICLE CLOSE BEHIND ME. I PUT MY EMERGENCY FLASHERS ON AND TURNED MY CAR OFF AND BACK ON AND IT STARTED GOING AGAIN. THEN THE OTHER DAY I STARTED IT AND IT STARTED FINE PUT IT IN REVERSE AND IT SWITCHED TO PARK WHEN I STARTED BACKING OUT OF MY DRIVEWAY AND A WARNING SHOWED UP ON MY SCREEN AND SAID TO STOP SAFELY, SO AGAIN I TURNED IT OFF AND BACK ON AND IT STARTED…

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Power Train47,275–130,000 mi109,000 mi28
ODI 10494673 · 409 mi

APPROXIMATELY AFTER 10 MINUTES OF DRIVING, THE ENGINE SHUT DOWN AND THE ELECTRIC MOTOR GOT STUCK AT ABOUT HALF ITS POWER (ACCORDING TO THE DISPLAY ON THE DASHBOARD). THE FRONT AIR BAG MALFUNCTION LIGHT WAS ON (THIS HAD HAPPENED 3 TIMES BEFORE DURING THE PAST TWO WEEKS), THE "HILL ASSIST OFF" LIGHT TURNED ON, AND A LARGE WARNING MESSAGE CAME UP ON THE LEFT SIDE OF THE DASHBOARD. THE VEHICLE HAD VERY LITTLE POWER, I MANAGED TO GET TO THE SIDE OF THE ROAD AND PULLED OVER IN A PARKING LOT. PARKED AND TURNED THE IGNITION OFF, WAITED A MINUTE AND STA…

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ODI 10550450 · 7,575 mi

I HAD DRIVEN ABOUT TWO BLOCKS FROM A PARKING LOT AND WAS STOPPED AT A RED LIGHT. AFTER THE LIGHT CHANGED, I STARTED ACROSS THE INTERSECTION AND ALL ELECTRICAL SYSTEMS (INCLUDING MOTOR DRIVE) SHUTDOWN HALFWAY ACROSS. MY IPOD 4S WAS CONNECTED TO THE MYFORD TOUCH SYSTEM VIA USB CABLE, AND IT SHOWED THE APPLE LOGO, SUGGESTING THAT IT HAD BEEN ISSUED A REBOOT COMMAND. HAD TO PUT THE TRANSMISSION IN PARK AND RESTART THE ENGINE IN THE MIDDLE OF THE INTERSECTION TO CONTINUE. *TR

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ODI 10593729 · 3,500 mi

WHILE DRIVING VEHICLE ON HIGHWAY, AND ODOMETER WAS AT 3400 MILES ;VEHICLE HAD NO POWER WHILE CLIMBING. DURING THE CLIMB, VEHICLE COULD NOT MAINTAIN 35 MPH. AFTER GETTING TO TOP OF HILL, VEHICLE DROVE FINE AT HIGHWAY SPEED. EVERY CLIMB AFTER THAT POINT, VEHICLE WOULD DECELERATE, AND ENGINE RPM'S WOULD REV TO MAXIMUM. TOOK VEHICLE TO 3 DEALERSHIPS, AND NEVER TEST DROVE OR DIAGNOSED. THE RESPONSE FROM EACH DEALERSHIP WAS THIS WAS NORMAL FOR A HYBRID. AT 18000 MILES HEARD A LOUD WHINING NOISE. TOOK VEHICLE TO A 4TH DEALERSHIP WHERE THEY DISCOVERED …

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Electrical System10,508–58,750 mi26,526 mi16
ODI 10515072 · 3,000 mi

TRAVELING SOUTH AT ABOUT 8:30PM ON A DARK RAINY NIGHT MY WIFE COULD NOT SEE THE ROAD ADEQUATELY AND STRUCK A LANE DIVIDER BLOWING OUT BOTH FRONT AND REAR LEFT SIDE TIRES, DAMAGING THE FRONT RIM. LUCKILY SHE WAS NOT INJURED AS THERE WAS LIGHT TRAFFIC ON THE HIGHWAY. AAA HAD TO HAUL THE VEHICLE HOME ON A FLATBED TOW TRUCK. DAMAGE INCLUDING TWO TIRES AND A WHEEL EXCEEDED $1000. THE LOW BEAM LIGHTS ON THIS CAR ARE INADEQUATE AND NEED TO BE IMPROVED. I DON'T SEE HOW THE LIGHTS PASSED NTSB ILLUMINATION STANDARDS. THE LIGHTS ON MY 1928 MODEL A WERE B…

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ODI 10545197 · 1,000 mi

AFTER LEAVING WORK AND DRIVING FOR APPROXIMATELY 5 MINUTES, THE CAR EXPERIENCED THE FAILURE. IT WAS SUNNY OUTSIDE AND WARM. THE CLIMATE CONTROL SYSTEM WAS NOT IN USE. WHILE DRIVING IN EV MODE, THE CAR DROPPED ITS SPEED FROM 25 MPG TO 2MPH. I WAS IN TRAFFIC AND HAD TO DRIVE 2 BLOCKS UNTIL I COULD PULL OVER. THE CAR DISPLAY FLASHED ELECTRICAL SYSTEM FAILURE. THE CAR DISPLAY AND ALL INTERIOR LIGHTED WENT DARK. THE CAR DID NOT SWITCH TO THE GAS ENGINE AND THE GAS ENGINE DID NOT TURN ON. THE CAR WAS TOWED TO THE DEALER. THE DEALER FOUND 5…

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ODI 10550450 · 7,575 mi

I HAD DRIVEN ABOUT TWO BLOCKS FROM A PARKING LOT AND WAS STOPPED AT A RED LIGHT. AFTER THE LIGHT CHANGED, I STARTED ACROSS THE INTERSECTION AND ALL ELECTRICAL SYSTEMS (INCLUDING MOTOR DRIVE) SHUTDOWN HALFWAY ACROSS. MY IPOD 4S WAS CONNECTED TO THE MYFORD TOUCH SYSTEM VIA USB CABLE, AND IT SHOWED THE APPLE LOGO, SUGGESTING THAT IT HAD BEEN ISSUED A REBOOT COMMAND. HAD TO PUT THE TRANSMISSION IN PARK AND RESTART THE ENGINE IN THE MIDDLE OF THE INTERSECTION TO CONTINUE. *TR

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Steering50,000–112,000 mi90,000 mi17
ODI 10514854 · 500 mi

WHILE TRAVELING NORTH ON CA-2 NEAR SAN FERNANDO ROAD, THE STEERING STARTED TO FEEL WOBBLY. ABOUT 2 SECONDS LATER, THE COMPUTER SCREEN IN THE INSTRUMENT CLUSTER DISPLAYED AN ALERT SAYING TO SERVICE THE STEERING SOON; ABOUT 2 SECONDS AFTER THAT, IT SAID "STEERING LOSS - STOP SAFELY" ALONG WITH AN AUDIBLE WARNING SOUND. THE CURVATURE OF THE ROAD WAS SUCH THAT GOING STRAIGHT AHEAD PUT THE CAR ON THE ROAD SHOULDER WITH ENOUGH TIME TO STOP, SO I CANNOT SAY WHETHER THE STEERING WOULD HAVE WORKED IF I HAD APPLIED EXTREMELY HIGH FORCE TO THE STEERING W…

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ODI 10712057 · 45,000 mi

I WAS BACKING OUT OF MY GARAGE AT HOME AND AS SOON AS I PUT THE CAR IN DRIVE AND STARTED TO TURN THE WHEEL, I HEARD A LOUD CLUNK. THE STEERING WHEEL LOCKED AND THE CAR WOULD NOT STEER. IT WAS COMPLETELY LOCKED. WHEN I TRIED TO FORCE THE WHEEL I HEARD A MASSIVE GRINDING SOUND BUT THE CAR STILL WOULDN'T STEER. I CALLED ROADSIDE ASSISTANCE AND THEY FLAT-BEDDED THE CAR TO MY LOCAL FORD DEALER. MY CAR HAS NEVER BEEN IN AN ACCIDENT AND HAS BEEN DRIVEN RESPONSIVELY. I CAN'T BELIEVE THE STEERING WOULD BREAK LIKE THIS. THANK GOODNESS I WASN'T DRI…

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ODI 10713766 · 54,981 mi

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT A VERY SLOW SPEED THE STEERING COMPLETELY FAILED AND THE DRIVER HAD NO ABILITY TO STEER THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT TWO OUT OF THREE BOLTS IN THE STEERING GEAR MOTOR ASSEMBLY FRACTURED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,981.

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Engine19,101–60,250 mi24,850 mi10
ODI 10494673 · 409 mi

APPROXIMATELY AFTER 10 MINUTES OF DRIVING, THE ENGINE SHUT DOWN AND THE ELECTRIC MOTOR GOT STUCK AT ABOUT HALF ITS POWER (ACCORDING TO THE DISPLAY ON THE DASHBOARD). THE FRONT AIR BAG MALFUNCTION LIGHT WAS ON (THIS HAD HAPPENED 3 TIMES BEFORE DURING THE PAST TWO WEEKS), THE "HILL ASSIST OFF" LIGHT TURNED ON, AND A LARGE WARNING MESSAGE CAME UP ON THE LEFT SIDE OF THE DASHBOARD. THE VEHICLE HAD VERY LITTLE POWER, I MANAGED TO GET TO THE SIDE OF THE ROAD AND PULLED OVER IN A PARKING LOT. PARKED AND TURNED THE IGNITION OFF, WAITED A MINUTE AND STA…

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ODI 10605436 · 19,105 mi

WHILE DRIVING, MY "CHECK ENGINE" WARNING LIGHT, "LOW OIL PRESSURE" WARNING LIGHT, AND THE "STOP SAFELY NOW" WARNING CAME UP ON MY DASH. I LOST ALL POWER STEERING AND BREAKS, AND THE ENGINE CUT OUT. I STRUGGLED TO STOP THE CAR, BUT EVENTUALLY IT STOPPED MOVING. I TURNED OFF THE CAR AND TURNED IT BACK ON, RECEIVING NO FURTHER ERRORS. I CALLED THE DEALERSHIP TO FIND OUT THAT THERE'S NOTHING THEY CAN DO SINCE THE CAR IS NO LONGER IN AN "ERROR STATE". *TR

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ODI 10629821 · 24,200 mi

WHILE DRIVING DOWN THE HIGHWAY AT 45 MPH THE CARS BESIDE US BEGAN HONKING AND FLASHING LIGHTS AT US. WE BEGAN TO SLOW FOR A TRAFFIC LIGHT AND SMOKE BEGAN TO POUR OUR FROM UNDERNEATH THE CAR. THE ENGINE WARNING LIGHT CAME ON AND WE PULLED LEFT INTO THE TURN LANE TO STOP. WE THEN TURNED ON THE FLASHERS AND TURNED OFF THE CAR AND EXITED TO THE MEDIAN. WE CALLED 911 AND LUCKILY, THERE WAS AN ACCIDENT GOING THE OTHER DIRECTION WITH FIRE AND POLICE ARRIVING AT THAT ACCIDENT. UPON SEEING OUR SITUATION, THE ORANGE CITY, FL FIRE MARSHALL CAME ACROSS THE…

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Seat Belts47,600–88,700 mi78,000 mi5
ODI 10883865 · 47,600 mi

MY DAUGHTER WAS IN THE MIDDLE SEAT IN THE BACK OF THE CAR. WE WENT TO GET HER OUT AND THE SEAT BELT LOCKED UP AND THE BELT BECAME REALLY TIGHT ON HER CHEST. SHE STARTED TO CRY AND WE DIDN'T KNOW HOW TO GET HER OUR. WE THEN UNLATCHED THE SEAT, FOLDED IT OVER AND SHE CRAWLED OUT. BUT THEN THE SEAT BELT BECAME EVEN TIGHTER AND I NOW CAN NOT LIFT THE SEAT BACK UP. THE SEAT BELT COULD HAVE HARMED MY CHILD.

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ODI 10927867 · 89,900 mi

REAR CENTER SEAT BELT LOCKED AND WOULD NOT EXTEND, TRAPPING THE OCCUPANT IN THE SEAT. THE SEAT BELT WOULD NOT EXTEND ONCE RETRACTED FULLY, LOCKING THE SEAT IN A FOLDED POSITION.

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ODI 11033900 · 78,000 mi

TILTING THE BACK SEAT FORWARD MAKES THE MIDDLE SEAT BELT LOCK UP, PREVENTING THE SEAT FROM GOING BACK UP. THE ONLY RECOURSE BEING TO CUT THE SEAT BELT. OR UNBOLT THE SEAT BELT ASSEMBLY. BOTH OF WHICH ARE SAFETY CONCERNS. YOUTUBE IS FILLED WITH WORKAROUNDS FOR THIS ISSUE. WHICH INCLUDE HAVING THE SEATBELT LOCKED INTO THE CLIP ALWAYS. AND USING THAT SLACK TO BRING THE SEAT BACK UP WHEN IT GETS STUCK.

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Service Brakes20,704–43,412 mi35,000 mi10
ODI 10564637 · 10,500 mi

I WAS TRAVELING 55 MILES PER HOUR IN THE HYBRID MODE, WHEN I NEEDED TO SLOW DOWN VERY SUDDENLY FOR MUCH SLOWER TRAFFIC. APPLYING MY BRAKES FIRMLY, THEY LOCKED UP, CAUSING MY CAR TO SWERVE BETWEEN THREE LANES WHILE THE BACKEND FISH TAILED BACK AND FORTH. I COULD HEAR THE TIRES SKIDDING ON THE PAVEMENT AND MY STEERING WAS VERY DIFFICULT TO CONTROL. *TR

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ODI 10605436 · 19,105 mi

WHILE DRIVING, MY "CHECK ENGINE" WARNING LIGHT, "LOW OIL PRESSURE" WARNING LIGHT, AND THE "STOP SAFELY NOW" WARNING CAME UP ON MY DASH. I LOST ALL POWER STEERING AND BREAKS, AND THE ENGINE CUT OUT. I STRUGGLED TO STOP THE CAR, BUT EVENTUALLY IT STOPPED MOVING. I TURNED OFF THE CAR AND TURNED IT BACK ON, RECEIVING NO FURTHER ERRORS. I CALLED THE DEALERSHIP TO FIND OUT THAT THERE'S NOTHING THEY CAN DO SINCE THE CAR IS NO LONGER IN AN "ERROR STATE". *TR

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ODI 10714458 · 39,000 mi

CAR SURGES WHILE TURNING AS IF IT HIT A PATCH OF ICE, REGARDLESS OF SPEED, BUT ONLY WHEN REGENERATIVE BRAKES ARE APPLIED. HAPPENS IN BOTH DIRECTIONS AND IS CONSISTENTLY REPRODUCED, MORE NOTICEABLE WITH HIGHER SPEEDS. REGENERATIVE BRAKING IS ALSO INCONSISTENT, AT TIMES IT WILL NOT PROPERLY SLOW THE CAR DOWN. AS MORE PRESSURE IS APPLIED, THE CAR IS NOT SLOWING AS EXPECTED, AND HAS GONE INTO INTERSECTIONS AS THE TRANSITION FROM REGEN BRAKING TO HYDRAULICS DOES NOT OCCUR QUICK ENOUGH, AND FEELS LIKE BRAKES ARE FADING. DEALER AND FORD HAS LOOKED…

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Structure:Body39,000–75,725 mi54,530 mi8
ODI 10579529 · 12,626 mi

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID, THE CONTACT STATED THAT THE OVER HEAD PASSENGER SIDE HANDLE BROKE AFTER USING IT FOR SUPPORT TO GET OUT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN VERIFIED THE FAILURE AND REPLACED THE HANDLE; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,626 AND THE CURRENT MILEAGE WAS 19,000.

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ODI 10748007 · 36,000 mi

THE DOOR LATCH ON MY REAR PASSENGER DOOR FAILED. THE DOOR WILL NOT LATCH AND STAY CLOSED. THERE IS A CURRENT RECALL ON MY CAR FOR THIS ISSUE. IN THE RECALL FORD SAYS THAT ALL LATCHES MUST BE REPLACED. OBVIOUSLY I HAVE DEFECTIVE PARTS IN MY CAR. THE DEALERSHIP TELLS ME THAT THEY WILL ONLY REPLACE THE BROKEN PART AND NOT THE OTHER THREE DOORS BECAUSE THEY DON'T HAVE ENOUGH PARTS. THAT IS NOT MY PROBLEM. MY PROBLEM IS BEING ABLE TO TRAVEL DOWN THE FREEWAY SAFELY AND NOT WORRY THAT MY DOORS ARE GOING TO FLY OPEN. IT'S UNETHICAL THAT FORD CAN KNOW T…

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ODI 10849675 · 40,000 mi

REAR PASSENGER DOOR NOT CLOSING. THIS IS THE 3RD TIME THIS HAS HAPPENED TO MY VEHICLE!

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Air Bags4,000–45,000 mi22,505 mi5
ODI 10494673 · 409 mi

APPROXIMATELY AFTER 10 MINUTES OF DRIVING, THE ENGINE SHUT DOWN AND THE ELECTRIC MOTOR GOT STUCK AT ABOUT HALF ITS POWER (ACCORDING TO THE DISPLAY ON THE DASHBOARD). THE FRONT AIR BAG MALFUNCTION LIGHT WAS ON (THIS HAD HAPPENED 3 TIMES BEFORE DURING THE PAST TWO WEEKS), THE "HILL ASSIST OFF" LIGHT TURNED ON, AND A LARGE WARNING MESSAGE CAME UP ON THE LEFT SIDE OF THE DASHBOARD. THE VEHICLE HAD VERY LITTLE POWER, I MANAGED TO GET TO THE SIDE OF THE ROAD AND PULLED OVER IN A PARKING LOT. PARKED AND TURNED THE IGNITION OFF, WAITED A MINUTE AND STA…

Look up ODI 10494673 at NHTSA ↗

ODI 10631159 · 22,505 mi

THE CARS WARNING LIGHTS FOR HILL STOP ASSIST, SERVICE ADVANCE TRAC, TRACTION CONTROL, AND THE AIR BAGS ALL CAME ON INDICATING THAT THESE SAFETY FEATURES WE'RE NOT WORKING PROPERLY. TAKEN TO THE DEALER AND THEY SAID ITS THE RCM OR RESTRAINT CONTROL MODULE THAT FAILED. THE CAR WAS IN NO ACCIDENTS, AND WAS DRIVING NORMALLY. THIS PART IS BACKORDERED FOR WEEKS BUT FORD WOULD NOT PROVIDE A LONER VEHICLE, SO WE FACED WITH DRIVING A CAR THAT IS DEFINITELY NOT AS SAFE AS PURCHASED, AND THE MANDATED SAFETY FEATURES ARE NOT WORKING. THIS PROBLEM IS HAPPEN…

Look up ODI 10631159 at NHTSA ↗

ODI 10744351 · 4,000 mi

I AM WRITING TO YOU BECAUSE I HAVE BECOME VERY DISPLEASED WITH THE FORD FUSION HYBRID (VIN): [XXX] PURCHASED FROM JIM HUDSON FORD LOCATED IN LEXINGTON, SOUTH CAROLINA ON FEBRUARY 19, 2013. MY REASONING FOR PURCHASING THE FUSION HYBRID WAS BECAUSE OF IT AVAILABLE SAFETY FEATURES AND GAS MILEAGE I EXPECTED TO RECEIVED THEN ADVERTISED AS 40 MPH. IN SO MANY WAYS I HAVE BEEN PLEASED WITH THE SAFETY FEATURES PROVIDED ON THE FUSION, ESPECIALLY THE FORWARD SENSING, FORWARD COLLISION WARNING, CROSS LANE ALERT, VOICE ACTIVATED TELEPHONE, RADIO AND NAV…

Look up ODI 10744351 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

1 reports2024-112026-10

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-110None

No examples available for this selection.

2024-121None
ODI 11632767 · 95,189 mi

The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving 65 MPH and approaching a stop, the vehicle jerked forward. The contact veered to the right to avoid crashing with another vehicle. No warning light was illuminated. The local dealer was contacted, and the vehicle was taken to the dealer and was diagnosed with transmission failure. The contact stated that the vehicle was repaired under an unknown related recall. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred th…

Look up ODI 11632767 at NHTSA ↗

2025-010None

No examples available for this selection.

2025-020None

No examples available for this selection.

2025-030None

No examples available for this selection.

2025-040None

No examples available for this selection.

2025-050None

No examples available for this selection.

2025-061None
ODI 11664680

The contact's granddaughter owned a 2013 Ford Fusion Hybrid. The contact stated that while her granddaughter was driving at an undisclosed speed, the driver looked in the rearview mirror and noticed black smoke coming from the rear seats of the vehicle. The contact stated that the driver's sons were in car seats in the rear seats of the vehicle. The driver immediately pulled over to the side of the road, exited the vehicle, and took her sons out of the vehicle. The contact stated that the entire vehicle then caught on fire. The contact stated t…

Look up ODI 11664680 at NHTSA ↗

2025-070None

No examples available for this selection.

2025-080None

No examples available for this selection.

2025-090None

No examples available for this selection.

2025-101None
ODI 11696672

The factory-installed rearview backup camera on my 2013 Ford Fusion fails intermittently. When shifting into reverse, the display screen frequently goes black, shows a distorted or flickering image with multicolored lines, or displays an error message stating the camera is unavailable. The failure is unpredictable but occurs more often in hot weather or after rain, suggesting a hardware defect. The component that has failed is the rearview camera system, likely the camera module itself, which is available for inspection. This malfunction creat…

Look up ODI 11696672 at NHTSA ↗

2025-110None

No examples available for this selection.

2025-120None

No examples available for this selection.

2026-010None

No examples available for this selection.

2026-020None

No examples available for this selection.

2026-030None

No examples available for this selection.

2026-040None

No examples available for this selection.

2026-051None
ODI 11739868

While driving a 2013 Ford Fusion Hybrid Titanium (approximately 157,000 miles), the Electronic Power-Assisted Steering (EPAS) system suddenly failed without warning during heavy rain in Philadelphia, PA. I was driving near the riverfront area by [XXX] when the steering immediately became extremely stiff and difficult to turn. No prior warning lights or steering-related symptoms were present before the failure. Due to wet road conditions and the sudden loss of steering assist, I temporarily lost the ability to maneuver the vehicle normally and…

Look up ODI 11739868 at NHTSA ↗

2026-061None
ODI 11747119 · 179,000 mi

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle failed to respond normally while depressing the brake pedal. Several unknown warning lights were illuminated during the failure. The failure caused the steering wheel to lock up, the brake pedal became extremely firm, and the accelerator pedal became inoperable. Additionally, the exterior lights shut off unexpectedly and the vehicle lost electrical power. The vehicle was safely pulled into a parking lot, and the contact waited for sev…

Look up ODI 11747119 at NHTSA ↗

2026-070None

No examples available for this selection.

2026-080None

No examples available for this selection.

2026-090None

No examples available for this selection.

2026-10 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 213 reports

2019: 13 complaints · 2020: 3 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
20195913
2020223
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
20193500
2020800

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentPower TrainElectrical SystemSteeringEngineSeat BeltsService BrakesStructure:BodyAir Bags
Power Train—
4
ODI 10550450 · 7,575 mi

I HAD DRIVEN ABOUT TWO BLOCKS FROM A PARKING LOT AND WAS STOPPED AT A RED LIGHT. AFTER THE LIGHT CHANGED, I STARTED ACROSS THE INTERSECTION AND ALL ELECTRICAL SYSTEMS (INCLUDING MOTOR DRIVE) SHUTDOWN HALFWAY ACROSS. MY IPOD 4S WAS CONNECTED TO THE MYFORD TOUCH SYSTEM VIA USB CABLE, AND IT SHOWED THE APPLE LOGO, SUGGESTING THAT IT HAD BEEN ISSUED A REBOOT COMMAND. HAD TO PUT THE TRANSMISSION IN PARK AND RESTART THE ENGINE IN THE MIDDLE OF THE INTERSECTION TO CONTINUE. *TR

Look up ODI 10550450 at NHTSA ↗

ODI 11054397 · 58,000 mi

DRIVING AT 45 MPH AND CAR SHUT DOWN DRIVING ON CITY STREET. SAFETY WARNING POPPED UP THAT SAID 'STOP SAFELY NOW'. CAR COASTED TO SIDE OF THE ROAD AND HAD TO BE TOWED TO DEALERSHIP.

Look up ODI 11054397 at NHTSA ↗

ODI 11174275 · 35,000 mi

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE, THE ADVANCETRAK, POWER TRAIN, UP HILL ASSISTANCE, AND STOP DRIVING WARNING INDICATORS ILLUMINATED. AFTER TURNING THE VEHICLE OFF AND BACK ON, IT ACCELERATED TO 35 MPH ON ITS OWN AND WOULD NOT EXCEED THAT SPEED. DURING THE FAILURE, THE BRAKES DID NOT OPERATE PROPERLY AND FAILED TO IMMEDIATELY STOP THE VEHICLE. THE VEHICLE WAS TOWED TO FORD AUTONATION TORRANCE(3111 PACIFIC COAST HWY, TORRANCE, CA) WHERE IT WAS DIAGNOSED THAT THE AFTERMARKET SECURITY SYSTEM CAUSED THE FAI…

Look up ODI 11174275 at NHTSA ↗

0
4
ODI 10494673 · 409 mi

APPROXIMATELY AFTER 10 MINUTES OF DRIVING, THE ENGINE SHUT DOWN AND THE ELECTRIC MOTOR GOT STUCK AT ABOUT HALF ITS POWER (ACCORDING TO THE DISPLAY ON THE DASHBOARD). THE FRONT AIR BAG MALFUNCTION LIGHT WAS ON (THIS HAD HAPPENED 3 TIMES BEFORE DURING THE PAST TWO WEEKS), THE "HILL ASSIST OFF" LIGHT TURNED ON, AND A LARGE WARNING MESSAGE CAME UP ON THE LEFT SIDE OF THE DASHBOARD. THE VEHICLE HAD VERY LITTLE POWER, I MANAGED TO GET TO THE SIDE OF THE ROAD AND PULLED OVER IN A PARKING LOT. PARKED AND TURNED THE IGNITION OFF, WAITED A MINUTE AND STA…

Look up ODI 10494673 at NHTSA ↗

ODI 10760883 · 43,000 mi

MY WIFE AND I WERE ENTERING A PARKING LOT WITH THE FORD FUSION HYBRID AND SLOWED DOWN, THEN STARTED TO SLOWLY ACCELERATE, THE FFH WOULDN'T GO FORWARD NORMALLY AND SORT OF STALLED. MY HIGH VOLTAGE BATTERY STATE WAS LOW (1/8 CHARGED) AND THE CAR HAD ABOUT 3/4 TANK OF GAS. IT BEGAN WITH A SERIES OF SURGES THAT WERE CAUSED BY THE CAR NOT KNOWING WHICH PROPULSION SOURCE TO USE. IT TRIED THE GAS ENGINE, SURGED FORWARD A FEW FEET THEN TRIED TO SWITCH BACK TO THE ELECTRIC MOTOR, ETC, - THIS HAPPENED ABOUT 6 TIMES BEFORE I COULD GET IT TO SURGE OU…

Look up ODI 10760883 at NHTSA ↗

ODI 10780705 · 25,500 mi

BEGINNING ABOUT JANUARY 2015, AND OCCURRING A TOTAL OF ABOUT SIX TIMES SO FAR, MY WIFE'S 2013 FUSION HYBRID (CURRENTLY WITH 25,500 MILES) EXPERIENCED WHAT FEELS LIKE A POWER SURGE. (I EXPERIENCED THIS ONCE IN THIS VEHICLE; THE REMAINDER WHEN MY WIFE WAS DRIVING.) IT IS POSSIBLE THAT THIS IS RELATED TO THE REGENERATIVE BRAKING SYSTEM AT LEAST IN PART, AS I HAVE SEEN OTHERS DESCRIBE IT AS A FEELING OF HITTING AN ICE PATCH. THE GENERAL CONDITIONS WOULD INCLUDE: A) FOOT ON BRAKE; B) DECELERATING; C) PRESUMABLY IN EV MODE [THOUGH NOT NECESSARILY]; …

Look up ODI 10780705 at NHTSA ↗

0
2
ODI 10780705 · 25,500 mi

BEGINNING ABOUT JANUARY 2015, AND OCCURRING A TOTAL OF ABOUT SIX TIMES SO FAR, MY WIFE'S 2013 FUSION HYBRID (CURRENTLY WITH 25,500 MILES) EXPERIENCED WHAT FEELS LIKE A POWER SURGE. (I EXPERIENCED THIS ONCE IN THIS VEHICLE; THE REMAINDER WHEN MY WIFE WAS DRIVING.) IT IS POSSIBLE THAT THIS IS RELATED TO THE REGENERATIVE BRAKING SYSTEM AT LEAST IN PART, AS I HAVE SEEN OTHERS DESCRIBE IT AS A FEELING OF HITTING AN ICE PATCH. THE GENERAL CONDITIONS WOULD INCLUDE: A) FOOT ON BRAKE; B) DECELERATING; C) PRESUMABLY IN EV MODE [THOUGH NOT NECESSARILY]; …

Look up ODI 10780705 at NHTSA ↗

ODI 11174275 · 35,000 mi

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE, THE ADVANCETRAK, POWER TRAIN, UP HILL ASSISTANCE, AND STOP DRIVING WARNING INDICATORS ILLUMINATED. AFTER TURNING THE VEHICLE OFF AND BACK ON, IT ACCELERATED TO 35 MPH ON ITS OWN AND WOULD NOT EXCEED THAT SPEED. DURING THE FAILURE, THE BRAKES DID NOT OPERATE PROPERLY AND FAILED TO IMMEDIATELY STOP THE VEHICLE. THE VEHICLE WAS TOWED TO FORD AUTONATION TORRANCE(3111 PACIFIC COAST HWY, TORRANCE, CA) WHERE IT WAS DIAGNOSED THAT THE AFTERMARKET SECURITY SYSTEM CAUSED THE FAI…

Look up ODI 11174275 at NHTSA ↗

1
ODI 11228541 · 107,000 mi

WHILE COMING OFF OF AN EXIT MY RIGHT FRONT PASSENGER DOOR FLEW OPEN AND I WAS ALMOST IN AN ACCIDENT BECAUSE IT FRIGHTENED ME AS ANOTHER CAR BEHIND ME HAD TO BRAKE AS WELL TO AVOID HITTING ME FROM THE BACK. I READ UP ON THIS CAR AND THERE IS INFORMATION STATIN THE THERE ARE PROBLEMS WITH THE DOOR LOCK/LATCHES WHERE YOU THINK YOUR DOOR IS LOCK AND IT IS NOT. NOW I TRY YO CLOSE IT, THE DOOR WILL NOT LOCK AT ALL. I DID NOT SEE A RECALL ON MY VIN BUT I NOT HAVE TO CONTACT FORD BECAUSE THERE IS INFORMATION ALL OVER THE INTERNET STATING THAT IS A KNOW…

Look up ODI 11228541 at NHTSA ↗

2
ODI 10494673 · 409 mi

APPROXIMATELY AFTER 10 MINUTES OF DRIVING, THE ENGINE SHUT DOWN AND THE ELECTRIC MOTOR GOT STUCK AT ABOUT HALF ITS POWER (ACCORDING TO THE DISPLAY ON THE DASHBOARD). THE FRONT AIR BAG MALFUNCTION LIGHT WAS ON (THIS HAD HAPPENED 3 TIMES BEFORE DURING THE PAST TWO WEEKS), THE "HILL ASSIST OFF" LIGHT TURNED ON, AND A LARGE WARNING MESSAGE CAME UP ON THE LEFT SIDE OF THE DASHBOARD. THE VEHICLE HAD VERY LITTLE POWER, I MANAGED TO GET TO THE SIDE OF THE ROAD AND PULLED OVER IN A PARKING LOT. PARKED AND TURNED THE IGNITION OFF, WAITED A MINUTE AND STA…

Look up ODI 10494673 at NHTSA ↗

ODI 11089941 · 130,000 mi

AT RANDOM WHILE CAR IS ON AT ANY TIME AND ANY SPEED (PARKED AND JUST TURNED ON, AT A RED LIGHT, DRIVING ON FREEWAY OR CITY DRIVING, TURNING OR DRIVING STRAIGHT.) REAR PARKING AID IS DISABLED WITH LIGHT TURNED ON, AIRBAG LIGHTS TURN ON, SERVICE ADVANCE TRAC LIGHT TURNS ON, THE POWER STEERING GOES OUT ALL THE SAME TIME. THEN RANDOMLY TURNS OFF AND DRIVES NORMAL AGAIN AT ANYTIME ( SHORTLY AFTER THE PROBLEM OCCURS, SOMETIMES IT STAYS ON AN ENTIRE DRIVE 1HR+ EVEN IF PARKED AND TURNED CAR COMPLETELY OFF AND ON AGAIN) THIS HAS BEEN BROUGHT INTO THE D…

Look up ODI 11089941 at NHTSA ↗

Electrical System
4
ODI 10550450 · 7,575 mi

I HAD DRIVEN ABOUT TWO BLOCKS FROM A PARKING LOT AND WAS STOPPED AT A RED LIGHT. AFTER THE LIGHT CHANGED, I STARTED ACROSS THE INTERSECTION AND ALL ELECTRICAL SYSTEMS (INCLUDING MOTOR DRIVE) SHUTDOWN HALFWAY ACROSS. MY IPOD 4S WAS CONNECTED TO THE MYFORD TOUCH SYSTEM VIA USB CABLE, AND IT SHOWED THE APPLE LOGO, SUGGESTING THAT IT HAD BEEN ISSUED A REBOOT COMMAND. HAD TO PUT THE TRANSMISSION IN PARK AND RESTART THE ENGINE IN THE MIDDLE OF THE INTERSECTION TO CONTINUE. *TR

Look up ODI 10550450 at NHTSA ↗

ODI 11054397 · 58,000 mi

DRIVING AT 45 MPH AND CAR SHUT DOWN DRIVING ON CITY STREET. SAFETY WARNING POPPED UP THAT SAID 'STOP SAFELY NOW'. CAR COASTED TO SIDE OF THE ROAD AND HAD TO BE TOWED TO DEALERSHIP.

Look up ODI 11054397 at NHTSA ↗

ODI 11174275 · 35,000 mi

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE, THE ADVANCETRAK, POWER TRAIN, UP HILL ASSISTANCE, AND STOP DRIVING WARNING INDICATORS ILLUMINATED. AFTER TURNING THE VEHICLE OFF AND BACK ON, IT ACCELERATED TO 35 MPH ON ITS OWN AND WOULD NOT EXCEED THAT SPEED. DURING THE FAILURE, THE BRAKES DID NOT OPERATE PROPERLY AND FAILED TO IMMEDIATELY STOP THE VEHICLE. THE VEHICLE WAS TOWED TO FORD AUTONATION TORRANCE(3111 PACIFIC COAST HWY, TORRANCE, CA) WHERE IT WAS DIAGNOSED THAT THE AFTERMARKET SECURITY SYSTEM CAUSED THE FAI…

Look up ODI 11174275 at NHTSA ↗

—
1
ODI 11102903 · 45,000 mi

ON TWO OCCASIONS AFTER STARTING THE CAR ELECTRONICS ON STEERING WHEEL AND CONSOLE FAILED TO WORK! NO BLINKERS, TO CRUISE CONTROL, NO CONSOLE CONTROL. ONE TIME SPEEDOMETER DIDN'T WORK. ERROR BOX APPEARS IN LEFT COMPUTER SCREEN AND DOES NOT GO AWAY AFTER PRESSING OK BUTTON. I WAS ABLE TO RESET SYSTEM BY TURNING HIGH BEAM FORWARD TWICE THAN BACKWARDS ONCE. I BELIEVE THE TURN SIGNAL STOCK IS FAULTY. I WAS ON THE HIGHWAY ONE TIME WHEN I DISCOVERED THE BLINKERS WHERE NOT WORKING. COULD OF CAUSED A ACCIDENT! ONLY HAVE 40,000 MILES ON CAR. TOOK I…

Look up ODI 11102903 at NHTSA ↗

3
ODI 10550240

2013 FORD FUSION HYBRID. CONSUMER WRITES IN REGARDS TO DASHBOARD LIGHT ISSUES THAT CAUSES VEHICLE NOT TO START. *SMD THE CONSUMER STATED THE VEHICLE WAS TOWED TO THE DEALER TWICE, FOR THE PROBLEM. THE DEALER STATED THERE WERE NO OTHER COMPLAINTS, REGARDING THE ISSUE.

Look up ODI 10550240 at NHTSA ↗

ODI 10605436 · 19,105 mi

WHILE DRIVING, MY "CHECK ENGINE" WARNING LIGHT, "LOW OIL PRESSURE" WARNING LIGHT, AND THE "STOP SAFELY NOW" WARNING CAME UP ON MY DASH. I LOST ALL POWER STEERING AND BREAKS, AND THE ENGINE CUT OUT. I STRUGGLED TO STOP THE CAR, BUT EVENTUALLY IT STOPPED MOVING. I TURNED OFF THE CAR AND TURNED IT BACK ON, RECEIVING NO FURTHER ERRORS. I CALLED THE DEALERSHIP TO FIND OUT THAT THERE'S NOTHING THEY CAN DO SINCE THE CAR IS NO LONGER IN AN "ERROR STATE". *TR

Look up ODI 10605436 at NHTSA ↗

ODI 10629821 · 24,200 mi

WHILE DRIVING DOWN THE HIGHWAY AT 45 MPH THE CARS BESIDE US BEGAN HONKING AND FLASHING LIGHTS AT US. WE BEGAN TO SLOW FOR A TRAFFIC LIGHT AND SMOKE BEGAN TO POUR OUR FROM UNDERNEATH THE CAR. THE ENGINE WARNING LIGHT CAME ON AND WE PULLED LEFT INTO THE TURN LANE TO STOP. WE THEN TURNED ON THE FLASHERS AND TURNED OFF THE CAR AND EXITED TO THE MEDIAN. WE CALLED 911 AND LUCKILY, THERE WAS AN ACCIDENT GOING THE OTHER DIRECTION WITH FIRE AND POLICE ARRIVING AT THAT ACCIDENT. UPON SEEING OUR SITUATION, THE ORANGE CITY, FL FIRE MARSHALL CAME ACROSS THE…

Look up ODI 10629821 at NHTSA ↗

0
2
ODI 10605436 · 19,105 mi

WHILE DRIVING, MY "CHECK ENGINE" WARNING LIGHT, "LOW OIL PRESSURE" WARNING LIGHT, AND THE "STOP SAFELY NOW" WARNING CAME UP ON MY DASH. I LOST ALL POWER STEERING AND BREAKS, AND THE ENGINE CUT OUT. I STRUGGLED TO STOP THE CAR, BUT EVENTUALLY IT STOPPED MOVING. I TURNED OFF THE CAR AND TURNED IT BACK ON, RECEIVING NO FURTHER ERRORS. I CALLED THE DEALERSHIP TO FIND OUT THAT THERE'S NOTHING THEY CAN DO SINCE THE CAR IS NO LONGER IN AN "ERROR STATE". *TR

Look up ODI 10605436 at NHTSA ↗

ODI 11174275 · 35,000 mi

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE, THE ADVANCETRAK, POWER TRAIN, UP HILL ASSISTANCE, AND STOP DRIVING WARNING INDICATORS ILLUMINATED. AFTER TURNING THE VEHICLE OFF AND BACK ON, IT ACCELERATED TO 35 MPH ON ITS OWN AND WOULD NOT EXCEED THAT SPEED. DURING THE FAILURE, THE BRAKES DID NOT OPERATE PROPERLY AND FAILED TO IMMEDIATELY STOP THE VEHICLE. THE VEHICLE WAS TOWED TO FORD AUTONATION TORRANCE(3111 PACIFIC COAST HWY, TORRANCE, CA) WHERE IT WAS DIAGNOSED THAT THE AFTERMARKET SECURITY SYSTEM CAUSED THE FAI…

Look up ODI 11174275 at NHTSA ↗

0
1
ODI 10631159 · 22,505 mi

THE CARS WARNING LIGHTS FOR HILL STOP ASSIST, SERVICE ADVANCE TRAC, TRACTION CONTROL, AND THE AIR BAGS ALL CAME ON INDICATING THAT THESE SAFETY FEATURES WE'RE NOT WORKING PROPERLY. TAKEN TO THE DEALER AND THEY SAID ITS THE RCM OR RESTRAINT CONTROL MODULE THAT FAILED. THE CAR WAS IN NO ACCIDENTS, AND WAS DRIVING NORMALLY. THIS PART IS BACKORDERED FOR WEEKS BUT FORD WOULD NOT PROVIDE A LONER VEHICLE, SO WE FACED WITH DRIVING A CAR THAT IS DEFINITELY NOT AS SAFE AS PURCHASED, AND THE MANDATED SAFETY FEATURES ARE NOT WORKING. THIS PROBLEM IS HAPPEN…

Look up ODI 10631159 at NHTSA ↗

Steering0
1
ODI 11102903 · 45,000 mi

ON TWO OCCASIONS AFTER STARTING THE CAR ELECTRONICS ON STEERING WHEEL AND CONSOLE FAILED TO WORK! NO BLINKERS, TO CRUISE CONTROL, NO CONSOLE CONTROL. ONE TIME SPEEDOMETER DIDN'T WORK. ERROR BOX APPEARS IN LEFT COMPUTER SCREEN AND DOES NOT GO AWAY AFTER PRESSING OK BUTTON. I WAS ABLE TO RESET SYSTEM BY TURNING HIGH BEAM FORWARD TWICE THAN BACKWARDS ONCE. I BELIEVE THE TURN SIGNAL STOCK IS FAULTY. I WAS ON THE HIGHWAY ONE TIME WHEN I DISCOVERED THE BLINKERS WHERE NOT WORKING. COULD OF CAUSED A ACCIDENT! ONLY HAVE 40,000 MILES ON CAR. TOOK I…

Look up ODI 11102903 at NHTSA ↗

—00000
Engine
4
ODI 10494673 · 409 mi

APPROXIMATELY AFTER 10 MINUTES OF DRIVING, THE ENGINE SHUT DOWN AND THE ELECTRIC MOTOR GOT STUCK AT ABOUT HALF ITS POWER (ACCORDING TO THE DISPLAY ON THE DASHBOARD). THE FRONT AIR BAG MALFUNCTION LIGHT WAS ON (THIS HAD HAPPENED 3 TIMES BEFORE DURING THE PAST TWO WEEKS), THE "HILL ASSIST OFF" LIGHT TURNED ON, AND A LARGE WARNING MESSAGE CAME UP ON THE LEFT SIDE OF THE DASHBOARD. THE VEHICLE HAD VERY LITTLE POWER, I MANAGED TO GET TO THE SIDE OF THE ROAD AND PULLED OVER IN A PARKING LOT. PARKED AND TURNED THE IGNITION OFF, WAITED A MINUTE AND STA…

Look up ODI 10494673 at NHTSA ↗

ODI 10760883 · 43,000 mi

MY WIFE AND I WERE ENTERING A PARKING LOT WITH THE FORD FUSION HYBRID AND SLOWED DOWN, THEN STARTED TO SLOWLY ACCELERATE, THE FFH WOULDN'T GO FORWARD NORMALLY AND SORT OF STALLED. MY HIGH VOLTAGE BATTERY STATE WAS LOW (1/8 CHARGED) AND THE CAR HAD ABOUT 3/4 TANK OF GAS. IT BEGAN WITH A SERIES OF SURGES THAT WERE CAUSED BY THE CAR NOT KNOWING WHICH PROPULSION SOURCE TO USE. IT TRIED THE GAS ENGINE, SURGED FORWARD A FEW FEET THEN TRIED TO SWITCH BACK TO THE ELECTRIC MOTOR, ETC, - THIS HAPPENED ABOUT 6 TIMES BEFORE I COULD GET IT TO SURGE OU…

Look up ODI 10760883 at NHTSA ↗

ODI 10780705 · 25,500 mi

BEGINNING ABOUT JANUARY 2015, AND OCCURRING A TOTAL OF ABOUT SIX TIMES SO FAR, MY WIFE'S 2013 FUSION HYBRID (CURRENTLY WITH 25,500 MILES) EXPERIENCED WHAT FEELS LIKE A POWER SURGE. (I EXPERIENCED THIS ONCE IN THIS VEHICLE; THE REMAINDER WHEN MY WIFE WAS DRIVING.) IT IS POSSIBLE THAT THIS IS RELATED TO THE REGENERATIVE BRAKING SYSTEM AT LEAST IN PART, AS I HAVE SEEN OTHERS DESCRIBE IT AS A FEELING OF HITTING AN ICE PATCH. THE GENERAL CONDITIONS WOULD INCLUDE: A) FOOT ON BRAKE; B) DECELERATING; C) PRESUMABLY IN EV MODE [THOUGH NOT NECESSARILY]; …

Look up ODI 10780705 at NHTSA ↗

3
ODI 10550240

2013 FORD FUSION HYBRID. CONSUMER WRITES IN REGARDS TO DASHBOARD LIGHT ISSUES THAT CAUSES VEHICLE NOT TO START. *SMD THE CONSUMER STATED THE VEHICLE WAS TOWED TO THE DEALER TWICE, FOR THE PROBLEM. THE DEALER STATED THERE WERE NO OTHER COMPLAINTS, REGARDING THE ISSUE.

Look up ODI 10550240 at NHTSA ↗

ODI 10605436 · 19,105 mi

WHILE DRIVING, MY "CHECK ENGINE" WARNING LIGHT, "LOW OIL PRESSURE" WARNING LIGHT, AND THE "STOP SAFELY NOW" WARNING CAME UP ON MY DASH. I LOST ALL POWER STEERING AND BREAKS, AND THE ENGINE CUT OUT. I STRUGGLED TO STOP THE CAR, BUT EVENTUALLY IT STOPPED MOVING. I TURNED OFF THE CAR AND TURNED IT BACK ON, RECEIVING NO FURTHER ERRORS. I CALLED THE DEALERSHIP TO FIND OUT THAT THERE'S NOTHING THEY CAN DO SINCE THE CAR IS NO LONGER IN AN "ERROR STATE". *TR

Look up ODI 10605436 at NHTSA ↗

ODI 10629821 · 24,200 mi

WHILE DRIVING DOWN THE HIGHWAY AT 45 MPH THE CARS BESIDE US BEGAN HONKING AND FLASHING LIGHTS AT US. WE BEGAN TO SLOW FOR A TRAFFIC LIGHT AND SMOKE BEGAN TO POUR OUR FROM UNDERNEATH THE CAR. THE ENGINE WARNING LIGHT CAME ON AND WE PULLED LEFT INTO THE TURN LANE TO STOP. WE THEN TURNED ON THE FLASHERS AND TURNED OFF THE CAR AND EXITED TO THE MEDIAN. WE CALLED 911 AND LUCKILY, THERE WAS AN ACCIDENT GOING THE OTHER DIRECTION WITH FIRE AND POLICE ARRIVING AT THAT ACCIDENT. UPON SEEING OUR SITUATION, THE ORANGE CITY, FL FIRE MARSHALL CAME ACROSS THE…

Look up ODI 10629821 at NHTSA ↗

0—0
2
ODI 10605436 · 19,105 mi

WHILE DRIVING, MY "CHECK ENGINE" WARNING LIGHT, "LOW OIL PRESSURE" WARNING LIGHT, AND THE "STOP SAFELY NOW" WARNING CAME UP ON MY DASH. I LOST ALL POWER STEERING AND BREAKS, AND THE ENGINE CUT OUT. I STRUGGLED TO STOP THE CAR, BUT EVENTUALLY IT STOPPED MOVING. I TURNED OFF THE CAR AND TURNED IT BACK ON, RECEIVING NO FURTHER ERRORS. I CALLED THE DEALERSHIP TO FIND OUT THAT THERE'S NOTHING THEY CAN DO SINCE THE CAR IS NO LONGER IN AN "ERROR STATE". *TR

Look up ODI 10605436 at NHTSA ↗

ODI 10780705 · 25,500 mi

BEGINNING ABOUT JANUARY 2015, AND OCCURRING A TOTAL OF ABOUT SIX TIMES SO FAR, MY WIFE'S 2013 FUSION HYBRID (CURRENTLY WITH 25,500 MILES) EXPERIENCED WHAT FEELS LIKE A POWER SURGE. (I EXPERIENCED THIS ONCE IN THIS VEHICLE; THE REMAINDER WHEN MY WIFE WAS DRIVING.) IT IS POSSIBLE THAT THIS IS RELATED TO THE REGENERATIVE BRAKING SYSTEM AT LEAST IN PART, AS I HAVE SEEN OTHERS DESCRIBE IT AS A FEELING OF HITTING AN ICE PATCH. THE GENERAL CONDITIONS WOULD INCLUDE: A) FOOT ON BRAKE; B) DECELERATING; C) PRESUMABLY IN EV MODE [THOUGH NOT NECESSARILY]; …

Look up ODI 10780705 at NHTSA ↗

0
1
ODI 10494673 · 409 mi

APPROXIMATELY AFTER 10 MINUTES OF DRIVING, THE ENGINE SHUT DOWN AND THE ELECTRIC MOTOR GOT STUCK AT ABOUT HALF ITS POWER (ACCORDING TO THE DISPLAY ON THE DASHBOARD). THE FRONT AIR BAG MALFUNCTION LIGHT WAS ON (THIS HAD HAPPENED 3 TIMES BEFORE DURING THE PAST TWO WEEKS), THE "HILL ASSIST OFF" LIGHT TURNED ON, AND A LARGE WARNING MESSAGE CAME UP ON THE LEFT SIDE OF THE DASHBOARD. THE VEHICLE HAD VERY LITTLE POWER, I MANAGED TO GET TO THE SIDE OF THE ROAD AND PULLED OVER IN A PARKING LOT. PARKED AND TURNED THE IGNITION OFF, WAITED A MINUTE AND STA…

Look up ODI 10494673 at NHTSA ↗

Seat Belts0000—0
1
ODI 10991970

RECALLS NOT DONE AFTER NUMEROUS DEALER VISITS

Look up ODI 10991970 at NHTSA ↗

3
ODI 10659430

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER:14V597000 (AIR BAGS, SEAT BELTS). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Look up ODI 10659430 at NHTSA ↗

ODI 10991970

RECALLS NOT DONE AFTER NUMEROUS DEALER VISITS

Look up ODI 10991970 at NHTSA ↗

ODI 11076540

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (RIVERTOWN FORD, 1680 WHITTLESEY RD, COLUMBUS, GA 31904, [phone removed]) WAS UNABLE TO VERIFY WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Look up ODI 11076540 at NHTSA ↗

Service Brakes
2
ODI 10780705 · 25,500 mi

BEGINNING ABOUT JANUARY 2015, AND OCCURRING A TOTAL OF ABOUT SIX TIMES SO FAR, MY WIFE'S 2013 FUSION HYBRID (CURRENTLY WITH 25,500 MILES) EXPERIENCED WHAT FEELS LIKE A POWER SURGE. (I EXPERIENCED THIS ONCE IN THIS VEHICLE; THE REMAINDER WHEN MY WIFE WAS DRIVING.) IT IS POSSIBLE THAT THIS IS RELATED TO THE REGENERATIVE BRAKING SYSTEM AT LEAST IN PART, AS I HAVE SEEN OTHERS DESCRIBE IT AS A FEELING OF HITTING AN ICE PATCH. THE GENERAL CONDITIONS WOULD INCLUDE: A) FOOT ON BRAKE; B) DECELERATING; C) PRESUMABLY IN EV MODE [THOUGH NOT NECESSARILY]; …

Look up ODI 10780705 at NHTSA ↗

ODI 11174275 · 35,000 mi

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE, THE ADVANCETRAK, POWER TRAIN, UP HILL ASSISTANCE, AND STOP DRIVING WARNING INDICATORS ILLUMINATED. AFTER TURNING THE VEHICLE OFF AND BACK ON, IT ACCELERATED TO 35 MPH ON ITS OWN AND WOULD NOT EXCEED THAT SPEED. DURING THE FAILURE, THE BRAKES DID NOT OPERATE PROPERLY AND FAILED TO IMMEDIATELY STOP THE VEHICLE. THE VEHICLE WAS TOWED TO FORD AUTONATION TORRANCE(3111 PACIFIC COAST HWY, TORRANCE, CA) WHERE IT WAS DIAGNOSED THAT THE AFTERMARKET SECURITY SYSTEM CAUSED THE FAI…

Look up ODI 11174275 at NHTSA ↗

2
ODI 10605436 · 19,105 mi

WHILE DRIVING, MY "CHECK ENGINE" WARNING LIGHT, "LOW OIL PRESSURE" WARNING LIGHT, AND THE "STOP SAFELY NOW" WARNING CAME UP ON MY DASH. I LOST ALL POWER STEERING AND BREAKS, AND THE ENGINE CUT OUT. I STRUGGLED TO STOP THE CAR, BUT EVENTUALLY IT STOPPED MOVING. I TURNED OFF THE CAR AND TURNED IT BACK ON, RECEIVING NO FURTHER ERRORS. I CALLED THE DEALERSHIP TO FIND OUT THAT THERE'S NOTHING THEY CAN DO SINCE THE CAR IS NO LONGER IN AN "ERROR STATE". *TR

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ODI 11174275 · 35,000 mi

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE, THE ADVANCETRAK, POWER TRAIN, UP HILL ASSISTANCE, AND STOP DRIVING WARNING INDICATORS ILLUMINATED. AFTER TURNING THE VEHICLE OFF AND BACK ON, IT ACCELERATED TO 35 MPH ON ITS OWN AND WOULD NOT EXCEED THAT SPEED. DURING THE FAILURE, THE BRAKES DID NOT OPERATE PROPERLY AND FAILED TO IMMEDIATELY STOP THE VEHICLE. THE VEHICLE WAS TOWED TO FORD AUTONATION TORRANCE(3111 PACIFIC COAST HWY, TORRANCE, CA) WHERE IT WAS DIAGNOSED THAT THE AFTERMARKET SECURITY SYSTEM CAUSED THE FAI…

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0
2
ODI 10605436 · 19,105 mi

WHILE DRIVING, MY "CHECK ENGINE" WARNING LIGHT, "LOW OIL PRESSURE" WARNING LIGHT, AND THE "STOP SAFELY NOW" WARNING CAME UP ON MY DASH. I LOST ALL POWER STEERING AND BREAKS, AND THE ENGINE CUT OUT. I STRUGGLED TO STOP THE CAR, BUT EVENTUALLY IT STOPPED MOVING. I TURNED OFF THE CAR AND TURNED IT BACK ON, RECEIVING NO FURTHER ERRORS. I CALLED THE DEALERSHIP TO FIND OUT THAT THERE'S NOTHING THEY CAN DO SINCE THE CAR IS NO LONGER IN AN "ERROR STATE". *TR

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ODI 10780705 · 25,500 mi

BEGINNING ABOUT JANUARY 2015, AND OCCURRING A TOTAL OF ABOUT SIX TIMES SO FAR, MY WIFE'S 2013 FUSION HYBRID (CURRENTLY WITH 25,500 MILES) EXPERIENCED WHAT FEELS LIKE A POWER SURGE. (I EXPERIENCED THIS ONCE IN THIS VEHICLE; THE REMAINDER WHEN MY WIFE WAS DRIVING.) IT IS POSSIBLE THAT THIS IS RELATED TO THE REGENERATIVE BRAKING SYSTEM AT LEAST IN PART, AS I HAVE SEEN OTHERS DESCRIBE IT AS A FEELING OF HITTING AN ICE PATCH. THE GENERAL CONDITIONS WOULD INCLUDE: A) FOOT ON BRAKE; B) DECELERATING; C) PRESUMABLY IN EV MODE [THOUGH NOT NECESSARILY]; …

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0—00
Structure:Body
1
ODI 11228541 · 107,000 mi

WHILE COMING OFF OF AN EXIT MY RIGHT FRONT PASSENGER DOOR FLEW OPEN AND I WAS ALMOST IN AN ACCIDENT BECAUSE IT FRIGHTENED ME AS ANOTHER CAR BEHIND ME HAD TO BRAKE AS WELL TO AVOID HITTING ME FROM THE BACK. I READ UP ON THIS CAR AND THERE IS INFORMATION STATIN THE THERE ARE PROBLEMS WITH THE DOOR LOCK/LATCHES WHERE YOU THINK YOUR DOOR IS LOCK AND IT IS NOT. NOW I TRY YO CLOSE IT, THE DOOR WILL NOT LOCK AT ALL. I DID NOT SEE A RECALL ON MY VIN BUT I NOT HAVE TO CONTACT FORD BECAUSE THERE IS INFORMATION ALL OVER THE INTERNET STATING THAT IS A KNOW…

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000
1
ODI 10991970

RECALLS NOT DONE AFTER NUMEROUS DEALER VISITS

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0—
1
ODI 10991970

RECALLS NOT DONE AFTER NUMEROUS DEALER VISITS

Look up ODI 10991970 at NHTSA ↗

Air Bags
2
ODI 10494673 · 409 mi

APPROXIMATELY AFTER 10 MINUTES OF DRIVING, THE ENGINE SHUT DOWN AND THE ELECTRIC MOTOR GOT STUCK AT ABOUT HALF ITS POWER (ACCORDING TO THE DISPLAY ON THE DASHBOARD). THE FRONT AIR BAG MALFUNCTION LIGHT WAS ON (THIS HAD HAPPENED 3 TIMES BEFORE DURING THE PAST TWO WEEKS), THE "HILL ASSIST OFF" LIGHT TURNED ON, AND A LARGE WARNING MESSAGE CAME UP ON THE LEFT SIDE OF THE DASHBOARD. THE VEHICLE HAD VERY LITTLE POWER, I MANAGED TO GET TO THE SIDE OF THE ROAD AND PULLED OVER IN A PARKING LOT. PARKED AND TURNED THE IGNITION OFF, WAITED A MINUTE AND STA…

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ODI 11089941 · 130,000 mi

AT RANDOM WHILE CAR IS ON AT ANY TIME AND ANY SPEED (PARKED AND JUST TURNED ON, AT A RED LIGHT, DRIVING ON FREEWAY OR CITY DRIVING, TURNING OR DRIVING STRAIGHT.) REAR PARKING AID IS DISABLED WITH LIGHT TURNED ON, AIRBAG LIGHTS TURN ON, SERVICE ADVANCE TRAC LIGHT TURNS ON, THE POWER STEERING GOES OUT ALL THE SAME TIME. THEN RANDOMLY TURNS OFF AND DRIVES NORMAL AGAIN AT ANYTIME ( SHORTLY AFTER THE PROBLEM OCCURS, SOMETIMES IT STAYS ON AN ENTIRE DRIVE 1HR+ EVEN IF PARKED AND TURNED CAR COMPLETELY OFF AND ON AGAIN) THIS HAS BEEN BROUGHT INTO THE D…

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1
ODI 10631159 · 22,505 mi

THE CARS WARNING LIGHTS FOR HILL STOP ASSIST, SERVICE ADVANCE TRAC, TRACTION CONTROL, AND THE AIR BAGS ALL CAME ON INDICATING THAT THESE SAFETY FEATURES WE'RE NOT WORKING PROPERLY. TAKEN TO THE DEALER AND THEY SAID ITS THE RCM OR RESTRAINT CONTROL MODULE THAT FAILED. THE CAR WAS IN NO ACCIDENTS, AND WAS DRIVING NORMALLY. THIS PART IS BACKORDERED FOR WEEKS BUT FORD WOULD NOT PROVIDE A LONER VEHICLE, SO WE FACED WITH DRIVING A CAR THAT IS DEFINITELY NOT AS SAFE AS PURCHASED, AND THE MANDATED SAFETY FEATURES ARE NOT WORKING. THIS PROBLEM IS HAPPEN…

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0
1
ODI 10494673 · 409 mi

APPROXIMATELY AFTER 10 MINUTES OF DRIVING, THE ENGINE SHUT DOWN AND THE ELECTRIC MOTOR GOT STUCK AT ABOUT HALF ITS POWER (ACCORDING TO THE DISPLAY ON THE DASHBOARD). THE FRONT AIR BAG MALFUNCTION LIGHT WAS ON (THIS HAD HAPPENED 3 TIMES BEFORE DURING THE PAST TWO WEEKS), THE "HILL ASSIST OFF" LIGHT TURNED ON, AND A LARGE WARNING MESSAGE CAME UP ON THE LEFT SIDE OF THE DASHBOARD. THE VEHICLE HAD VERY LITTLE POWER, I MANAGED TO GET TO THE SIDE OF THE ROAD AND PULLED OVER IN A PARKING LOT. PARKED AND TURNED THE IGNITION OFF, WAITED A MINUTE AND STA…

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3
ODI 10659430

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER:14V597000 (AIR BAGS, SEAT BELTS). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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ODI 10991970

RECALLS NOT DONE AFTER NUMEROUS DEALER VISITS

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ODI 11076540

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (RIVERTOWN FORD, 1680 WHITTLESEY RD, COLUMBUS, GA 31904, [phone removed]) WAS UNABLE TO VERIFY WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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0
1
ODI 10991970

RECALLS NOT DONE AFTER NUMEROUS DEALER VISITS

Look up ODI 10991970 at NHTSA ↗

—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

7 patterns with matching reports.

Warning lights and dashboard alerts

19 mentions · 15.1% of complaints

Median mileage: 92,595 mi (16 usable records).

ODI 10520873 · 3,500 mi

"CHECK FUEL FILL PORT" LIGHT KEEPS COMING ON. I HIT "OK" AND THEN IT GOES OFF. HOWEVER, THIS TIME THE CHECK ENGINE LIGHT CAME ON WITH IT, SO I TOOK IT IN TO THE DEALER. THEY SIMPLY RESET THE CODE, AND TOLD ME THAT GAS PUMP NOZZLES "ARE SOMETIMES DIRTY" AND CAN TRIP THE SENSOR. ONE WEEK LATER, THE LIGHT IS ON AGAIN AND I WILL TAKE IT INTO THE SHOP THIS WEEK. WORRY THERE COULD BE A GAS LEAK, AS AFTER I FILL THE TANK COMPLETELY, THE GAUGE SINKS TO 3/4 OF A TANK IN ABOUT 5 MILES. *TR

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ODI 10605436 · 19,105 mi

WHILE DRIVING, MY "CHECK ENGINE" WARNING LIGHT, "LOW OIL PRESSURE" WARNING LIGHT, AND THE "STOP SAFELY NOW" WARNING CAME UP ON MY DASH. I LOST ALL POWER STEERING AND BREAKS, AND THE ENGINE CUT OUT. I STRUGGLED TO STOP THE CAR, BUT EVENTUALLY IT STOPPED MOVING. I TURNED OFF THE CAR AND TURNED IT BACK ON, RECEIVING NO FURTHER ERRORS. I CALLED THE DEALERSHIP TO FIND OUT THAT THERE'S NOTHING THEY CAN DO SINCE THE CAR IS NO LONGER IN AN "ERROR STATE". *TR

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ODI 10629821 · 24,200 mi

WHILE DRIVING DOWN THE HIGHWAY AT 45 MPH THE CARS BESIDE US BEGAN HONKING AND FLASHING LIGHTS AT US. WE BEGAN TO SLOW FOR A TRAFFIC LIGHT AND SMOKE BEGAN TO POUR OUR FROM UNDERNEATH THE CAR. THE ENGINE WARNING LIGHT CAME ON AND WE PULLED LEFT INTO THE TURN LANE TO STOP. WE THEN TURNED ON THE FLASHERS AND TURNED OFF THE CAR AND EXITED TO THE MEDIAN. WE CALLED 911 AND LUCKILY, THERE WAS AN ACCIDENT GOING THE OTHER DIRECTION WITH FIRE AND POLICE ARRIVING AT THAT ACCIDENT. UPON SEEING OUR SITUATION, THE ORANGE CITY, FL FIRE MARSHALL CAME ACROSS THE…

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Stalling or loss of power

14 mentions · 11.1% of complaints

Median mileage: 47,500 mi (14 usable records).

ODI 10552491 · 4,600 mi

WHILE DRIVING IN MODERATE AFTERNOON TRAFFIC, WITHOUT WARNING THE ACCELERATOR PEDAL BECAME UNRESPONSIVE. A WARNING CHIME SOUNDED AND A "STOP SAFELY NOW" MESSAGE APPEARED ON THE RIGHT SIDE OF THE INSTRUMENT CLUSTER; THE VEHICLE EFFECTIVELY STALLED. AFTER PULLING ONTO THE SHOULDER, THE VEHICLE WAS COMPLETELY TURNED OFF AND RESTARTED. THE TRIP CONTINUED WITHOUT INCIDENT. SINCE THEN THE VEHICLE HAS RANDOMLY STALLED, WITHOUT WARNING SIX ADDITIONAL TIMES IN VARIOUS LOCATIONS AT VARIOUS SPEEDS. THE VEHICLE DID NOT RESTART AFTER THE LAST STALL AND H…

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ODI 10586249 · 11,000 mi

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE DRIVING 15 MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY BOLT NEEDED TO BE TIGHTENED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000 AND THE CURRENT MILEAGE WAS 11,005. UPDATED 07/1/2014 *JS

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ODI 10631945 · 4,400 mi

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING 35 MPH, THE STOP SAFE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED AND WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,400. UPDATED 10/07/14*LJ THE DEALER CONCLUDED THE CAM SHAFT SENSOR FAILED. UPDATED 10/21/14

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Steering assistance concerns

13 mentions · 10.3% of complaints

Median mileage: 110,000 mi (11 usable records).

ODI 10605436 · 19,105 mi

WHILE DRIVING, MY "CHECK ENGINE" WARNING LIGHT, "LOW OIL PRESSURE" WARNING LIGHT, AND THE "STOP SAFELY NOW" WARNING CAME UP ON MY DASH. I LOST ALL POWER STEERING AND BREAKS, AND THE ENGINE CUT OUT. I STRUGGLED TO STOP THE CAR, BUT EVENTUALLY IT STOPPED MOVING. I TURNED OFF THE CAR AND TURNED IT BACK ON, RECEIVING NO FURTHER ERRORS. I CALLED THE DEALERSHIP TO FIND OUT THAT THERE'S NOTHING THEY CAN DO SINCE THE CAR IS NO LONGER IN AN "ERROR STATE". *TR

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ODI 10712057 · 45,000 mi

I WAS BACKING OUT OF MY GARAGE AT HOME AND AS SOON AS I PUT THE CAR IN DRIVE AND STARTED TO TURN THE WHEEL, I HEARD A LOUD CLUNK. THE STEERING WHEEL LOCKED AND THE CAR WOULD NOT STEER. IT WAS COMPLETELY LOCKED. WHEN I TRIED TO FORCE THE WHEEL I HEARD A MASSIVE GRINDING SOUND BUT THE CAR STILL WOULDN'T STEER. I CALLED ROADSIDE ASSISTANCE AND THEY FLAT-BEDDED THE CAR TO MY LOCAL FORD DEALER. MY CAR HAS NEVER BEEN IN AN ACCIDENT AND HAS BEEN DRIVEN RESPONSIVELY. I CAN'T BELIEVE THE STEERING WOULD BREAK LIKE THIS. THANK GOODNESS I WASN'T DRI…

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ODI 10874878 · 50,000 mi

TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING ON THE HIGHWAY, THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. AS A RESULT, THE VEHICLE VEERED OUT OF THE LANE AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE TRACTION CONTROL, HILLSIDE START ASSIST, AND STEERING ASSIST WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER; HOWEVER, A DIAGNOSIS WAS NOT PROVIDED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE MANUFACTURER WAS NOTIFIE…

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Hard or delayed shifting

4 mentions · 3.2% of complaints

Median mileage: 91,595 mi (4 usable records).

ODI 10863234 · 44,883 mi

CAR LURCHES FORWARD WHEN BRAKING AS IF THE REGENERATIVE BRAKING SHUTS OFF MOMENTARILY AND TURNS BACK ON. HAPPENS WHEN GOING OVER SOME BUMPS AND DURING TURNS. IT IS MOST NOTICEABLE WHEN MAKING LEFT TURNS IN A TURN AROUND IN A SEPARATED HIGHWAY WITH A MEDIAN, WHERE YOU NEED TO SLOW DOWN QUICKLY, MAKING A LEFT TURN AND BRAKING AT THE SAME TIME, SO LESS THAN MAYBE 30 MPH. IT IS FRIGHTENING WHEN IT HAPPENS, AND I'M AFRAID I WILL RUN INTO SOMEONE IN FRONT OF ME. I'VE TAKEN IT TO THE DEALER FEB 4, 2016. THE DEALER COULD NOT REPRODUCE. I DON'T BE…

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ODI 11142745 · 88,000 mi

WHILE DRIVING 65MPH ON A BACK ROAD LEAVING HARRIS CO. MY CAR STARTED TO SPEED UP WITHOUT ME PRESSING THE PADDLE AND WHEN I PUSHED THE BRAKES I HAD TO PUSH IT SEVERAL TIMES BEFORE IT WOULD WORK AND SLOW DOWN THE CAR. IT PRETTY MUCH MADE US JERK FORWARD WHEN THE BRAKES STARTED TO WORK. I HAVE NEVER HAD THIS HAPPEN UNTIL WEDNESDAY OCT. 24, 2018 AND DON'T KNOW WHO TO CONTACT. I HAD MY DAUGHTER AND NIECE IN THE CAR COMING FROM MY SON FOOTBALL GAME. THAT WAS SCARY AND I HOPE IT DON'T HAPPEN AGAIN.

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ODI 11481335 · 130,000 mi

The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while driving at various speeds, an abnormal whining sound coming from the vehicle with the check engine warning light illuminated. The contact also stated that while refueling the vehicle, fuel would spew back out of the tank. As both failures persisted, the vehicle began to jerk and hesitate upon the depression of the accelerator pedal. The contact attempted to make an appointment with the dealer but was informed that due to a shortage of employees, the vehicle could not be s…

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b

Brake response concerns

2 mentions · 1.6% of complaints

Median mileage: 111,615 mi (2 usable records).

ODI 10825637 · 44,230 mi

TWICE I HAVE TURNED RIGHT INTO MY DRIVEWAY AND MY CAR HAS SURGED FORWARDED AS IF HIT FROM BEHIND OR THE BRAKES FAILED. I AM OBVIOUSLY AT A LOW SPEED AND THE ROAD SLOPES DOWN SLIGHTLY. MY DRIVE IS GRAVEL. IT PROBABLY SURGED A GOOD CAR LENGTH BEFORE THE BRAKES ENGAGED, YET MY FOOT WAS ON THE BRAKES THE ENTIRE TIME. IT WAS SCARY AS HELL. THE FIRST TIME I THOUGHT I HAD BEEN HIT FROM BEHIND BY ANOTHER CAR. THE DEALER LOOKED AT IT TODAY AND FOUND NO ISSUES. I'M NOT HAPPY WITH THIS WAITING TO HAPPEN AGAIN AS I HAVE NO IDEA WHAT SEQUENCE OF EVENTS CAUS…

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ODI 11747119 · 179,000 mi

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle failed to respond normally while depressing the brake pedal. Several unknown warning lights were illuminated during the failure. The failure caused the steering wheel to lock up, the brake pedal became extremely firm, and the accelerator pedal became inoperable. Additionally, the exterior lights shut off unexpectedly and the vehicle lost electrical power. The vehicle was safely pulled into a parking lot, and the contact waited for sev…

Look up ODI 11747119 at NHTSA ↗

Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Fuel smell or leak mentions

2 mentions · 1.6% of complaints

Median mileage: 45,575 mi (2 usable records).

ODI 10520873 · 3,500 mi

"CHECK FUEL FILL PORT" LIGHT KEEPS COMING ON. I HIT "OK" AND THEN IT GOES OFF. HOWEVER, THIS TIME THE CHECK ENGINE LIGHT CAME ON WITH IT, SO I TOOK IT IN TO THE DEALER. THEY SIMPLY RESET THE CODE, AND TOLD ME THAT GAS PUMP NOZZLES "ARE SOMETIMES DIRTY" AND CAN TRIP THE SENSOR. ONE WEEK LATER, THE LIGHT IS ON AGAIN AND I WILL TAKE IT INTO THE SHOP THIS WEEK. WORRY THERE COULD BE A GAS LEAK, AS AFTER I FILL THE TANK COMPLETELY, THE GAUGE SINKS TO 3/4 OF A TANK IN ABOUT 5 MILES. *TR

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ODI 11083931 · 87,650 mi

WHEN HAVING THE CAR SERVICED, I WAS ASKED IF I WAS AWARE OF THE SMELL OF GAS AND THE VISUAL LEAK. I WAS NOT, AS MY NOSE WAS DAMAGED AND I HAVE NO SENSE OF SMELL. ONLINE, FORD RECALL NOTICE 13S04 DESCRIBES MY PROBLEM. I CALLED FORD CUSTOMER CARE ONLY TO BE ADVISED MY VEHICLE IS NOT SUBJECT TO THE RECALL. I HAVE BEEN DIRECTED TO GO TO A FORD DEALER TO AS ABOUT AN EXAMINATION OF THE CAR.

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Matching rule\b(fuel leak\w*|gas leak\w*|gas(?:oline)? smell|smell\w* (?:of )?(?:fuel|gas))\b

Battery drain and no-start mentions

1 mentions · 0.8% of complaints

Median mileage: 30,000 mi (1 usable records).

ODI 10722993 · 30,000 mi

DRIVING INTO WORK IN THE MORNING ON A 3 LANE BUSY ROAD, THE "STOP SAFELY NOW" ALERT CAME ON AND THE CAR STALLED. IT CAME TO A COMPLETE STOP WHILE I WAS IN THE MIDDLE LANE OF THE ROAD WITH CARS RUSHING AROUND ME TO BE ON THEIR WAY. I HAD TO GET OUT OF THE CAR AND, WITH THE HELP OF SOME GOOD SAMARITANS, PUSH IT TO SAFETY ACROSS 4 LANES OF TRAFFIC INTO A COMMERCIAL PARKING LOT. THE CAR WOULD NOT RESTART. I HAD IT TOWED TO THE DEALERSHIP WHERE IT WAS HELD FOR 7 DAYS AND THEY TOLD ME IT "JUST STARTED WORKING OVER THE WEEKEND AND WE DON'T KNOW WH…

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Matching rule\b(parasitic drain|battery drain\w*|dead battery|won.t start|would not start|no.start)\b