2021 Jayco Fifth Wheel PINNACLE problems and owner complaints

TL* THE CONTACT OWNS A 2019 FORD F-350 WHICH WAS USED TO HAUL A 2015 JAYCO PINNACLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V091000 (SUSPENSION) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BISH'S RV OF CHEYENNE (6102 US HIGHWAY 30, CHEYENNE, WY 82001, [phone removed]) WHERE IT WAS CONFIRMED THAT THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT…

Look up ODI 11330101 at NHTSA ↗

TL* THE CONTACT OWNS A 2017 GMC HD TOWING A 2016 JAYCO PINNACLE FIFTH WHEEL. WHILE DRIVING VARIOUS SPEEDS, THE BOTTOM STRUCTURE OF THE FIFTH WHEEL RUBBED AGAINST THE WHEELS. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE.*PM CONSUMER STATED MANUFACTUER HAS RECALL FOR THIS PROBLEM.*JB

Look up ODI 11286611 at NHTSA ↗

BOTH AXLES, SPRINGS AND HARDWARE ON THE FIFTH WHEEL TRAILER ARE FAULTY. THE LEAF SPRINGS AND AXLES ARE NOT THE CORRECT WEIGH RATED FOR THIS MODEL. THE TOP OF THE TIRES RUB AGAINST THE CAMPER FLOOR WHILE IN MOTION. JAYCO HAS APPROVED THE REPLACEMENT OF THE SPRINGS AND U-BOLTS. THE AXLES NEED TO BE UPGRADED FROM A 7000 LB AXLE TO A 8000 LB AXLE. THERE HAS BEEN MANY JAYCO 36 FBTS OWNERS HAVE HAD THIS SAME ISSUE. SOME OWNERS HAVE EXPERIENCED MAJOR DAMAGE AND LOSS. I FEEL THIS NEEDS TO BE INVESTIGATED AND A MANDATED RECALL AND REPAIR BE MADE BY JAYC…

Look up ODI 11114672 at NHTSA ↗

TIRES ARE HITTING UNDERSIDE OF UNIT. MANUFACTURER WILL UPGRADE FROM 7 000 LB SPRINGS TO 8,000 LB SPRINGS BUT REFUSES TO UPGRADE AXLES FROM 7,000 TO 8,000 LB. *DT *DT CARFAX CANNOT PROCESS THIS REQUEST. *JB *BF *JB

Look up ODI 11184690 at NHTSA ↗

My RV, 2020 Jayco Pinnacle, had to have new tires replaced after <12K miles due to bad axles, Dexter # 133178799. The new tires were replaced only to have the same wear patterns after 2,400 miles. I contacted Dexter & was offered one new axle (two are required) as a goodwill offer; not recognizing any quality issues with the axles. Also any replacement of tires or labor to install the new axle would be at my cost. I believe these axles are too light for this size 5th wheel and/or the product was damaged prior to my purchase due to the early…

Look up ODI 11479133 at NHTSA ↗

THE OUTRIGGERS ON THE DRIVER'S SIDE ARE NOT STRONG ENOUGH TO SUPPORT THE SLIDE AND HAVE BENT. LEAF SPRINGS WERE REPLACED IN OCTOBER BECAUSE THEY FLATTENED, WHICH WAS FOUND BECAUSE A BRAKE LINE BROKE (WHILE DRIVING) WHILE OTHERS WERE CORRODED ON THE DRIVER'S SIDE. THE FLOOR IS CROWNING (SLOPING DOWNWARD) BECAUSE OF THE BENT OUTRIGGERS.

Look up ODI 11375872 at NHTSA ↗

JAYCO HAS A DESIGN ENGINEERING FLAW THAT CAUSES EXCESSIVE FLEX IN THE HITCH BOX/FRONT SLIDE OUT AREA THAT CAUSES DAMAGE AND CRACKING TO THE SIDES OF THE TRAILER. THIS IS A POTENTIAL SAFETY ISSUE FOR THE HITCH PORTION AND A STRUCTURAL INTEGRITY ISSUE FOR THE FRAME OF THE TRAILER.

Look up ODI 11403448 at NHTSA ↗

The body is cracking and we are concerned that it is being caused by a frame problem. We contacted Jayco when we noticed the crack and they basically told us that sorry for the crack but you are out of warranty and we can’t help you. They are 100% aware of these issues and should be fixed at their expense regardless of warranty.

Look up ODI 11635523 at NHTSA ↗

TWO OF MY FOUR LEAF SPRINGS BROKE, MY OTHER TWO LEAF SPRINGS SHOW CRACKS FORMING AND SEVERE STRESS. WHEN MY LEAF SPRINGS BROKE, MY TRAILER BRAKES ALSO FAILED TO WORK. I DID NOT REALIZE MY LEAF SPRINGS HAD BROKE UNTIL I PULLED INTO MY CAMPSITE AND SAW MY REAR WHEELS IN A VERY WEIRD POSITION. I CRAWLED UNDER AND REALIZED WHAT HAD HAPPENED. I HAVE THE LEAF SPRINGS IN MY POSSESSION AND HAVE PICTURES, BUT I CANNOT UPLOAD THEM FROM THIS COMPUTER. *DT*DT*JB BOTH LEFT AND RIGHT REAR LEAF SPRINGS BROKE, OTHER TWO ARE STARTING TO CRACK. CONSUMER STAT…

Look up ODI 11205972 at NHTSA ↗

II AM THE OWNER OF A 2017 JAYCO PINNACLE 36 FBTS. IT HAS A RESIDENTIAL REFRIGERATOR INSTALLED BY JAYCO AT THE FACTORY. THERE HAS BEEN MANY OWNERS OF THE SAME MODEL WITH RESIDENTIAL REFRIGERATORS EXPERIENCING SUSPENSION LEAF SPRING AND AXLE FAILURES. SOME PEOPLE HAVE REGISTERED WITH YOU ABOUT THIS PROBLEM. SOME HAVE HAD THE WEIGHT OF THE RV MEASURED AND THE STOCK SPRINGS ARE NOT IN ACCORDANCE TO THE WEIGHT THEY ARE SUPPORTING AT 60 MPH HAVING THE LEAF SPRING SNAP OFF THE RV BODY AND THE TIRES RUBBING ON THE UNIT. MANY OWNERS HAVE HAD THR…

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The contact owns a 2025 Jayco Fifth Wheel Pinnacle. The contact stated that while inspecting the trailer, the front and rear passenger-side wheels were cracked. Roadside Assistance replaced the damaged wheels, and the trailer was taken to the dealer. The dealer confirmed that the wheels were cracked and determined that the affected wheel needed to be replaced. The wheel was replaced; however, the failure recurred. The manufacturer was made aware of the failure by telephone, and a case was opened. The failure mileage was approximately 5,000

Look up ODI 11765025 at NHTSA ↗

The contact owns a 2019 Jayco Pinnacle. The contact stated that the frame where the pin box connects to the 5th wheel hitch was built in a way that caused damage to the side wall of the fiberglass. The side wall area began to fracture. The RV was taken to the dealer where it was confirmed that the frame nearby the pin box was built in a way that caused additional damages and was a known issue. The contact was informed that a TSB with NHTSA ID Number: 10208077 (Structure) had the same failure, however, the repair was not covered. The contact was…

Look up ODI 11576070 at NHTSA ↗

The frame failure on this Jayco Pinnacle 36 ssws 5th wheel RV is an issue across all company product lines where Grand Design is the most talked about on You Tube. Essentially, the frame welds crack and/or the frame itself cracks usually on the front overhang where the pin box attaches to the truck pulling the 5th wheel causing outer cracking of the exterior fiberglass. The frames are usually manufactured by Lippert. The steel used in the frame does not stand up to the flexing as a result of moving down the highway. I would like to see an inve…

Look up ODI 11570190 at NHTSA ↗

Jayco 5th wheel trailers Lippert (LCI Industries) RV Frames have a significant engineering flaw resulting in excessive flex in the front section incorporating the hitch/pinbox, which results in cracked frames, stress cracking in sidewalls and seam separation at joints causing further damage from water intrusion. It is also noted in their own report, that the bolts supporting the fiberglass sidewalls are not large enough to support those sidewalls. This flex and frame cracking cause potential safety hazards due to decreased structural integrity…

Look up ODI 11468735 at NHTSA ↗

Jayco pinnacle 37mdqs, frame crack issues. Contacted Jayco while still under the 3-year structural warranty. Jayco stated, there was nothing they could do and sorry for the problem. Lippert frames are the issue and trailer is parked until it’s able to be fixed. Insurance won’t cover it due to being a known issue with frame mfr.

Look up ODI 11657108 at NHTSA ↗

The contact owns a 2019 Jayco Pinnacle. The contact received a notification for NHTSA Campaign Number: 21V425000 (Equipment). The dealer had been notified about the recall; however, the contact was informed that parts were not yet available for the recall repair. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

Look up ODI 11434013 at NHTSA ↗

The contact owns a 2019 Jayco Pinnacle. The contact noticed that the shackles and leaf spring was fractured and failed. The contact stated that the vehicle was taken to the dealer however, the mechanic was unable to provide a diagnostic test. The vehicle was taken to an independent mechanic where the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 8,000.

Look up ODI 11433579 at NHTSA ↗