U.S. public vehicle records

2023 Jeep GRAND CHEROKEE 4XE problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

97 owner complaints analyzed

3 distinct recall campaigns

8,000 mi median reported failure mileage

Scope: 2023 model year. Data updated: 2026-10-01 (October 1, 2026). 10 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 47 of 97 complaints (48.5%). A complaint can name multiple components.

Recurring terms in complaint narratives
Topic	Matching reports	Share of complaints
Electrical and battery issues	41	42.3%
Braking behavior	20	20.6%
Steering behavior	14	14.4%
Transmission and shifting	11	11.3%
Engine operation	4	4.1%
Fuel system concerns	1	1.0%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System

Engine

Power Train

Unknown Or Other

Fuel/Propulsion System

Steering

Forward Collision Avoidance: Automatic Emergency Braking

Suspension

Electrical System: 47; Engine: 23; Power Train: 15; Unknown Or Other: 15; Fuel/Propulsion System: 12; Steering: 10; Forward Collision Avoidance: Automatic Emergency Braking: 7; Suspension: 6

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000

25,000 to 49,999

50,000 to 74,999

75,000 to 99,999

100,000 to 149,999

150,000 and above

Under 25,000: 9; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (9). 87 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2023

2024

2025

2026

2023: 18; 2024: 58; 2025: 17; 2026: 4

Pattern summary

Electrical System leads the component reports. Electrical and battery issues appears in 41 complaint narratives. Braking behavior appears in 20 complaint narratives. Steering behavior appears in 14 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11513515 · 2023-03-23 (March 23, 2023)

Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or shift. Had to be towed to dealership.

Owner-reported narrative. Look up ODI 11513515 at NHTSA ↗

Owner report 11526462 · 2023-06-11 (June 11, 2023)

When ever I try to charge my Jeep grand Cherokee 4xe summit reserve it fails to charge on a level 1 or level 2 charger and then they check engine light comes on and a electrical burning smell from the hybrid battery and says service charging system. When ever you bring it to the dealer they just reset the code and says it works only for the problem to come back it also affects how the jeep drives when this happens the jeep doesn't want to accelerate properly and has other electric system issues like the wipers coming on randomly and the massage…

Owner-reported narrative. Look up ODI 11526462 at NHTSA ↗

Owner report 11509956 · 2023-03-03 (March 3, 2023)

On February 23rd 2023 I picked up my new 2023 Jeep Grand Cherokee 4xe from conway Jeep in South Carolina . On the way home I noticed my foot kept slipping off the accelerator pedal and wasn't sure what was causing it. When I arrived home I noticed the accelerator pedal was made from a slick piece of plastic and didn't have a rubber cover or anti slip material installed like the brake pedal had. I contacted the jeep dealership and asked if jeep forgot to install one at the factory and if so please have one sent out. A representative spoke wi…

Owner-reported narrative. Look up ODI 11509956 at NHTSA ↗

Owner report 11527810 · 2023-06-19 (June 19, 2023)

2023 Jeep Grand Cherokee 4XE flashing the following needing service: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING Numerous calls to Jeep whom refused to escalate to a STAR case for engineer review. Numerous calls to Stelantis, with no call back. Possible issues with safety module. Videos submitted to Jeep Wave and asked to escalate to bring attention to serious safety matter.

Owner-reported narrative. Look up ODI 11527810 at NHTSA ↗

Owner report 11547902 · 2023-10-03 (October 3, 2023)

Driving Screen, Swaybar Disconnect systems, Airbags, TPMS, Driving controls such as blinkers, and emergency flashers. The car was functioning normally, with no anomalies or error messages, including through phone notifications. The battery charge was nearly complete. I engaged Electric-Drive mode and used regenerative braking to recharge the battery on my way to town. Approximately 30 minutes into the drive, and with the battery at 99% charge, I heard a loud pop. It sounded like it was coming from the right-side passenger control arm. Shortl…

Owner-reported narrative. Look up ODI 11547902 at NHTSA ↗

Owner report 11572819 · 2024-02-19 (February 19, 2024)

Driving 35 MPH on a back road, no cars coming the opposite direction, the automatic emergency braking system flashed, beeped and slammed my brakes momentarily. Luckily there was no one behind me. I attempted to pull into a parking lot and the entire electrical system went crazy, all warning lights, systems and sensors went off and I lost power steering. Had I been driving during power steering loss it would have been very dangerous. This is the second time this has occurred with the lights and power steering issue (first time for the AEB system…

Owner-reported narrative. Look up ODI 11572819 at NHTSA ↗

Owner report 11530439 · 2023-07-05 (July 5, 2023)

Transmission started leaking and spraying transmission fluid while driving. Fluid hits exhaust and then smokes and burns off. Jeep has replaced various parts however it appears that the ZF transmissions are failing / have cracks in the housing. Dealer acknowledges the problem. Upon the 2nd failure dealer had us tow it to the dealership. The Jeep is now at the dealer waiting for a response from FCA on what is to be done. This is occurring on a number of Jeeps - both Grand Cherokee 4Xe's and Wrangler 4Xe's. No warning lamps - just a burning sm…

Owner-reported narrative. Look up ODI 11530439 at NHTSA ↗

Owner report 11542111 · 2023-09-01 (September 1, 2023)

The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift …

Owner-reported narrative. 1,100 miles reported. Look up ODI 11542111 at NHTSA ↗

Owner report 11540223 · 2023-08-22 (August 22, 2023)

When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and …

Owner-reported narrative. Look up ODI 11540223 at NHTSA ↗

Owner report 11640698 · 2025-02-04 (February 4, 2025)

I was driving on a local road going 35-40 mph, when SUV shut off (no power). I maneuvered to the shoulder, and tried to restart, which it did. The hybrid was near the end of the charged battery mode, when this happened. I purchase the Grand Cherokee 4XE (new) in May 2024, and recently had the battery replaced due to a safety recall. This is the first time I lost power while driving. The car has been at the dealer’s for two days, and they have not found the problem. There was no error code, and they could not replicate the loss of power.

Owner-reported narrative. Look up ODI 11640698 at NHTSA ↗

Owner report 11600337 · 2024-07-09 (July 9, 2024)

I received a safety recall letter in the mail. I made an appointment at the South Shore Chrysler Dodge Jeep Ram Service center in Inwood, NY for the repair of the recall and to change the oil. I specifically made the appointment for the recall (I keep getting notifications to repair) I went to the service center (1 hour drive from my home) on May 18,2024 (when I called to check in for the appointment “Shanty” told me that there’s no appointment scheduled for me, even though I got a text message confirming the appointment) Nevertheless, I wen…

Owner-reported narrative. Look up ODI 11600337 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

97 unique complaints in this selection. Analysis snapshot: 2026-10-01.

10.3%Usable mileage10 / 97 records

100.0%Valid incident date97 / 97 records

100.0%Valid filing date97 / 97 records

100.0%Ordered incident and filing dates97 / 97 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

From model yearThrough model year

Component complaint heatmap
Component	2022	2023	2024	2025
Electrical System	4429.7% ODI 11453850 THE VEHICLE STOPPED COMMUNICATING WITH THE KEY FAB. THE WHOLE CAR IS DEAD BECAUSE OF THIS. I THOUGHT THIS WAS A 1 OFF TYPE OF THING, BUT I SEE THIS COMPLAINT AND AN ARTICLE ABOUT THIS ON THE WEB. WAITING TO SEE A REPAIR FROM JEEP BUT THEY CANT GET PARTS. BEING SITTING AT THE DEALERSHIP SINCE MONDAY FEBRUARY 14. WAITING ON THE COMMUNICATIONS THING TO FIX THE CAR. Look up ODI 11453850 at NHTSA ↗	4748.5% ODI 11513515 Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or shift. Had to be towed to dealership. Look up ODI 11513515 at NHTSA ↗	1252.2% ODI 11574874 This is a followup to complaints 11574396 & 11574483. I was advised by service that the vehicle passed an inspection and it was ready for pickup. I went to the service department to pick up the vehicle. The service manager advised me that the vehicle was properly wired, and that he believed the problems that I have experienced were resolved through software updates. He also advised me that he believed the issue of the vehicle not accelerating past 29 mph was due to the vehicle being placed into manual mode through the vehicle's paddle shifters,… Look up ODI 11574874 at NHTSA ↗	150.0% ODI 11638274 Purchased vehicle at dealer with 0 miles, and shortly after i had a service hybrid battery, brake system malfunction, auto emergency braking service required. After taking to the dealer multiple times. They are unable to find anything. Look up ODI 11638274 at NHTSA ↗
Engine	2013.5% ODI 11470983 Vehicle stalled while driving. Look up ODI 11470983 at NHTSA ↗	2323.7% ODI 11513515 Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or shift. Had to be towed to dealership. Look up ODI 11513515 at NHTSA ↗	1147.8% ODI 11574396 This report involves a vehicle that was leased new from a dealership less a week ago. This vehicle has barely 200 miles on the odometer. While driving in electric mode, the engine completely shut off. The car shifted into park in the middle of traffic. I couldn’t shift it out of park , not even into neutral to push the car off the street. The screen was telling me to press the brake and the start button, as if I was starting the engine. But doing those things did nothing. I couldn’t start the engine, and I also couldn’t turn the car off. The … Look up ODI 11574396 at NHTSA ↗	150.0% ODI 11689631 · 5,000 mi The contact owns a 2025 Jeep Grand Cherokee. The contact stated that her husband was running an errand. The contact stated that he had parked the vehicle and had turned it off. When the contact's husband returned to the vehicle, he observed that smoke had filled the passenger cabin and smoke was being emitted from under the driver's side wheel well and from under the hood on the driver's side. The contact stated that her husband had not observed any warning or indication when he had parked the vehicle that it was overheating. The contact stated… Look up ODI 11689631 at NHTSA ↗
Steering	3322.3% ODI 11456693 Power steering unavailable 1 week after purchase of vehicle at 380 miles. Safety hazard in driving to any location. After research, apparently this is a widespread issue with Ls steering and are somehow still being sold. This is a huge safety issue and should have been address when initial complaints were brought to light immediately. I am unsure how this model is still being sold and would like to be properly be reimbursed and return of this vehicle due to the misinformation and inaccuracy in marketing and sales of this vehicle. Look up ODI 11456693 at NHTSA ↗	1010.3% ODI 11540223 When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and … Look up ODI 11540223 at NHTSA ↗	14.3% ODI 11579059 Sudden faults while driving. Power Steering Unavailable, Active Lane Assist disabled, Auto Park Disabled, SOS calling unavailable, passenger airbag fault, Look up ODI 11579059 at NHTSA ↗	00.0% No examples available for this selection.
Power Train	1912.8% ODI 11474749 This is my Personal Assessment: My vehicle didn't visit the dealer yet and there are no warning lights of any kind and the answer to all the above bullets is NO. Two main issues, 1) Intermittently, when press the gas pedal from idle stop @ traffic light, you will the engine revs but the vehicle either doesn't move or move very slow. In either case, relasing gas and pressing again remediate the situation. This occasional can produce a dangeourous situation and put lives to risk. 2) the second issue is regarding Active Driving Assist System … Look up ODI 11474749 at NHTSA ↗	1515.5% ODI 11509956 On February 23rd 2023 I picked up my new 2023 Jeep Grand Cherokee 4xe from conway Jeep in South Carolina . On the way home I noticed my foot kept slipping off the accelerator pedal and wasn't sure what was causing it. When I arrived home I noticed the accelerator pedal was made from a slick piece of plastic and didn't have a rubber cover or anti slip material installed like the brake pedal had. I contacted the jeep dealership and asked if jeep forgot to install one at the factory and if so please have one sent out. A representative spoke wi… Look up ODI 11509956 at NHTSA ↗	626.1% ODI 11574396 This report involves a vehicle that was leased new from a dealership less a week ago. This vehicle has barely 200 miles on the odometer. While driving in electric mode, the engine completely shut off. The car shifted into park in the middle of traffic. I couldn’t shift it out of park , not even into neutral to push the car off the street. The screen was telling me to press the brake and the start button, as if I was starting the engine. But doing those things did nothing. I couldn’t start the engine, and I also couldn’t turn the car off. The … Look up ODI 11574396 at NHTSA ↗	00.0% No examples available for this selection.
Unknown Or Other	149.5% ODI 11455414 I purchased the vehicle 2/12/2022, a Saturday. On Monday 2/14/2022 I got in the car and it would not start. I pushed the start button and nothing happened. At first I thought my key fob battery was dead but when my wife returned home we had the same issue with hers. We called the dealer and they thought it was a dead battery and sent a tow truck. The tow truck driver and myself tried to jump start the car and nothing happen. We then tried to load the car on to a flat bed but could not because the car automatically engaged the electronic parki… Look up ODI 11455414 at NHTSA ↗	1515.5% ODI 11525527 While driving in the freeway vehicle shut down completely. Near miss fatal traffic accident to several vehicles. Took vehicle to the car dealer and they said it needs a software update. Look up ODI 11525527 at NHTSA ↗	730.4% ODI 11574396 This report involves a vehicle that was leased new from a dealership less a week ago. This vehicle has barely 200 miles on the odometer. While driving in electric mode, the engine completely shut off. The car shifted into park in the middle of traffic. I couldn’t shift it out of park , not even into neutral to push the car off the street. The screen was telling me to press the brake and the start button, as if I was starting the engine. But doing those things did nothing. I couldn’t start the engine, and I also couldn’t turn the car off. The … Look up ODI 11574396 at NHTSA ↗	00.0% No examples available for this selection.
Fuel/Propulsion System	138.8% ODI 11516050 RE: 2022 Jeep Grand Cherokee 4Xe (hybrid) This complaint involves a well-known defect and malfunction endemic to the Jeep Wrangler 4Xe with the identical powertrain and software, and a well-documented recall of the Jeep Wrangler, but for some reason, does not yet extend to the Grand Cherokee 4Xe model for identical symptoms and malfunction behavior. The associated recall for the Wrangler is NHTSA campaign number: 22V865000. FCA US, LLC’s number for this recall ZB7, however the Grand Cherokee with the identical powertrain-- has yet to be recal… Look up ODI 11516050 at NHTSA ↗	1212.4% ODI 11548983 Gas gage is very inaccurate. Miles to empty falls dramatically faster than actual miles driven and then resets itself when car is turned off and back on. I have no confidence in the accuracy of fuel gage. Look up ODI 11548983 at NHTSA ↗	14.3% ODI 11586971 1) Car shuts off automatically when driving. The only option to start engine again is to shut off the engine and restart. 2) Car hesitate when gas engine is communicating with electric battery. Car acts like it is is neutral for about 5 seconds The both issues listed above creates a serious safety risk as there is no option to accelerate while driving on a highway or city street. It creates a safety risk for my family and drivers that are behind me since other drivers have to come to an abrupt stop. The engine turned off while I was driving … Look up ODI 11586971 at NHTSA ↗	00.0% No examples available for this selection.
Forward Collision Avoidance: Automatic Emergency Braking	1510.1% ODI 11462648 · 220 mi The contact's girlfriend owns a 2022 Jeep Grand Cherokee. The contact stated that while his girlfriend was driving at an undisclosed speed, the vehicle experienced phantom braking. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 220. Look up ODI 11462648 at NHTSA ↗	77.2% ODI 11513515 Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or shift. Had to be towed to dealership. Look up ODI 11513515 at NHTSA ↗	14.3% ODI 11635750 On January 6, 2025, one week after picking up the new vehicle from the car dealers lot I was driving on the Merritt parkway when suddenly the AEB light came on and then the traction control and engine light. The vehicle quickly lost power and even with my foot pressed fully on the gas pedal, it would not accelerate and slowed to 20 mph within seconds. Fortunately, there was no car behind me, and I was able to coast into a rest stop. If there were a vehicle behind me, it probably would’ve crashed into me when my car quickly decelerated. I turned… Look up ODI 11635750 at NHTSA ↗	00.0% No examples available for this selection.
Service Brakes	138.8% ODI 11472258 1. in normal driving condition suddenly apply the breakes full,putting yourself at risk if you have another vehicle that comes behind you, it will definitely hit you 2.On many occasions the anti-collision system is deactivated for no apparent reason, it is almost always in specific areas, I understand that it has to do with some Wi-Fi signal Look up ODI 11472258 at NHTSA ↗	44.1% ODI 11574359 New vehicle within 30 days of purchase date. Vehicle had just turned a corner and went a few more feet driving approximately 5 mph on a flat asphalt RD. The rear end suddenly shook violently, making loud clunking noises and shut off. Vehicle put itself into park. Tried to restart the car and it would only flash all the warning lights. Tow truck took it to Landmark Dodge Jeep in Independence, MO. The shop determined right rear rotor broke in half, and caliper broke off. The rotor breaking cracked inside of wheel. No damage to wheel well, fender,… Look up ODI 11574359 at NHTSA ↗	313.0% ODI 11626301 When driving down interstate five in San Diego, my vehicle decided that it wanted to come to a screeching halt suddenly as the forward collision system activated randomly, causing my neck to jolt and a distill in pain. I had no idea what was going on, but in order to try to get out of the way of traffic, I quickly tried to override what the system was doing after coming to a complete stop, then the accelerator stuck getting the vehicle going over 100 mph. The hybrid system only shut down the gas engine, but the electric was still propelling the… Look up ODI 11626301 at NHTSA ↗	150.0% ODI 11638274 Purchased vehicle at dealer with 0 miles, and shortly after i had a service hybrid battery, brake system malfunction, auto emergency braking service required. After taking to the dealer multiple times. They are unable to find anything. Look up ODI 11638274 at NHTSA ↗

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
Component	Mileage range (25th–75th percentile)	Median	Usable records	Examples
Electrical System	Too few reports for a range	8,500 mi	4 (sparse)	ODI 11542111 · 1,100 mi The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift … Look up ODI 11542111 at NHTSA ↗ ODI 11628544 · 2,000 mi The contact owns a 2023 Jeep Grand Cherokee. The contact was unable to charge the vehicle. There was an unknown electrical failure. There were no warning lights illuminated. The contact had to use fuel to operate the vehicle. The contact was concerned about the vehicle catching on fire while parked or while driving. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had… Look up ODI 11628544 at NHTSA ↗ ODI 11629590 · 15,000 mi The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that at start-up, the power steering, stability control, and check engine warning lights illuminated. The contact drove the vehicle at approximately 10-15 MPH with the warning lights illuminated and the vehicle lost power steer… Look up ODI 11629590 at NHTSA ↗
Engine	Too few reports for a range	28,000 mi	2 (sparse)	ODI 11720738 · 16,000 mi The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal, and occasionally the vehicle stalled. The vehicle was able to be restarted. The message "FORM" was displayed on the screen. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, … Look up ODI 11720738 at NHTSA ↗ ODI 11762751 · 40,000 mi The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while out of town, the vehicle was parked at the residence; however, neighbors informed the contact that the vehicle had caught fire overnight. The local fire department responded to the scene and extinguished the fire. A fire department report was filed. The vehicle was completely burned; however, the vehicle had not yet been evaluated by the insurance company. The contact stated that the security camera footage indicated that the fire had started under the passenger’s si… Look up ODI 11762751 at NHTSA ↗
Power Train	Too few reports for a range	818 mi	2 (sparse)	ODI 11542111 · 1,100 mi The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift … Look up ODI 11542111 at NHTSA ↗ ODI 11573585 · 536 mi The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving very slowly and making a left turn, the vehicle abruptly stopped nearly causing a rear end collision. The contact discovered that the transmission had erroneously shifted to park and failed to shift back to drive. After a while the contact was able to drive the vehicle to his parents’ residence. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 536. Look up ODI 11573585 at NHTSA ↗
Steering	Too few reports for a range	15,000 mi	1 (sparse)	ODI 11629590 · 15,000 mi The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that at start-up, the power steering, stability control, and check engine warning lights illuminated. The contact drove the vehicle at approximately 10-15 MPH with the warning lights illuminated and the vehicle lost power steer… Look up ODI 11629590 at NHTSA ↗
Forward Collision Avoidance: Automatic Emergency Braking	Too few reports for a range	7,550 mi	2 (sparse)	ODI 11542111 · 1,100 mi The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift … Look up ODI 11542111 at NHTSA ↗ ODI 11650529 · 14,000 mi The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the automatic emergency braking was activated, and the vehicle came to an abrupt stop. The contact stated that the brake light remained illuminated during the failure. The contact was almost involved in a crash during the failure. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that additional diagnostic tests were needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was … Look up ODI 11650529 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

ComponentPeriod

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples

Monthly complaint and recall timeline
Month	Complaints	Campaigns announced	Examples
2024-11	14	None	ODI 11623572 I am experiencing 2 issues with the vehicle. 1. I am not sure exactly which component is affected, but on several occasions I have had the car essentially stop responding WHILE I"M DRIVING. While driving on the highway, the car somehow loses response, I don't know any other way to describe it. It's almost like the car switches to Neutral, but the gear indicator still says it's in Drive. Pressing the gas pedal does nothing, the car just continues to glide along, steadily slowing. On these occasions I have had to pull over to the breakdown lane, … Look up ODI 11623572 at NHTSA ↗ ODI 11624041 The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Look up ODI 11624041 at NHTSA ↗ ODI 11624109 jeep cannot tell us when a test will be available to check the EV battery for us. They have no clue when a remedy will be available for this situation. This is unacceptable. They say drive with gas. This car always has some type of electrical charge even without hooking up to charge it. The system creates a charge to the braking system. It always has a small electrical charge so there is a risk of fire in this situation if we have bad battery cells. They are putting people at risk and need to be investigated. Jeep 4xe owners need to be assisted… Look up ODI 11624109 at NHTSA ↗
2024-12	6	None	ODI 11628544 · 2,000 mi The contact owns a 2023 Jeep Grand Cherokee. The contact was unable to charge the vehicle. There was an unknown electrical failure. There were no warning lights illuminated. The contact had to use fuel to operate the vehicle. The contact was concerned about the vehicle catching on fire while parked or while driving. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had… Look up ODI 11628544 at NHTSA ↗ ODI 11628669 my 2023 hybrid Jeep Grand Cherokee had a safety recall issued 9/27/24 (B9A NHTSA 23v-787) due to the high voltage battery pack risking fire. The recall advises not to charge the car until the recall repair is completed. This essentially makes my vehicle 1/2 operational for the past 2 months. I have called the FCA Recall assistance Center on 11/22, 11/27 and 12/3. Each time I have called I have been assured that a "case manager" would call me to address my concerns but have yet to receive any call or email. It is unacceptable that FCA can se… Look up ODI 11628669 at NHTSA ↗ ODI 11629034 The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Look up ODI 11629034 at NHTSA ↗
2025-01	4	None	ODI 11633857 The vehicle has no heating, I’ve taken the vehicle multiple times to the dealership From September 2024 and to date January 2025, the vehicle has been in the dealership since December, multiple attempts has been made to fix the heating system including replacing parts one of them being a valve. Vehicle is still not working after replacement of parts, the engineering company called “Star Engineering” are involved at this point and they are still continuing to fix the car. The electrical component of this car is not working properly. This car is … Look up ODI 11633857 at NHTSA ↗ ODI 11633922 My vehicle has two issues. One is the heating/cooling components. The car requires the heat to be set at above 75 to obtain any heat, most often it blows very cool or even cold air. It has been in the shop several times, for days at a time with no fix. Picked it up yesterday, they had it set at 77, blew cold air on the drive home, approx. 5 miles. The second and most alarming issue is the 95B recall for Jeep Grand Cherokee. I have had no vehicle for 3.5 months following the recall. Although it did not state no driving, I have felt unsafe doing… Look up ODI 11633922 at NHTSA ↗ ODI 11637181 I have a 2023 Jeep Grand Cherokee 4xe with approx 15,600 miles.I had just finished pumping gas and started the vehicle. Put vehicle in drive and noticed the steering wheel would not turn. Turned car off and on and still nothing. Tried again this time power steering had returned. The check engine light is now on. Drove car home. Called dealership next morning and was told couldn’t get car in for three weeks. I feel this car is unsafe to drive! Look up ODI 11637181 at NHTSA ↗
2025-02	7	None	ODI 11640698 I was driving on a local road going 35-40 mph, when SUV shut off (no power). I maneuvered to the shoulder, and tried to restart, which it did. The hybrid was near the end of the charged battery mode, when this happened. I purchase the Grand Cherokee 4XE (new) in May 2024, and recently had the battery replaced due to a safety recall. This is the first time I lost power while driving. The car has been at the dealer’s for two days, and they have not found the problem. There was no error code, and they could not replicate the loss of power. Look up ODI 11640698 at NHTSA ↗ ODI 11641825 On February 10, 2025 at approximately 4:45 EST, I was driving approximately 55MPH in the far left lane of a multi-lane highway when I received a notice that my hybrid propulsion system had malfunctioned. Upon receiving the notice, I immediately lost power/propulsion of my vehicle although the warning notice disappeared and the screen made it appear that the vehicle was operating. As I pressed the gas pedal, I noted that there was no power being provided to the powertrain and I had to progressively move to the right to find a safe spot to stop… Look up ODI 11641825 at NHTSA ↗ ODI 11643295 Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions. Look up ODI 11643295 at NHTSA ↗
2025-03	3	None	ODI 11647779 The vehicle lights up a red wrench with a lightning bolt through it and then alerts to a "service hybrid electric vehicle system" message. This light stays on from either a few seconds to several minuets before turning off. There is no consistency as to when the warning illuminates. Every time it has come on has been at highway speeds. There is fear that the vehicle is going to lose power and/or propulsion while at a high speed. This feels like a danger to myself, my occupants, and others on the road. Look up ODI 11647779 at NHTSA ↗ ODI 11649647 On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can neve… Look up ODI 11649647 at NHTSA ↗ ODI 11650529 · 14,000 mi The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the automatic emergency braking was activated, and the vehicle came to an abrupt stop. The contact stated that the brake light remained illuminated during the failure. The contact was almost involved in a crash during the failure. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that additional diagnostic tests were needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was … Look up ODI 11650529 at NHTSA ↗
2025-04	0	None	No examples available for this selection.
2025-05	0	None	No examples available for this selection.
2025-06	0	None	No examples available for this selection.
2025-07	0	None	No examples available for this selection.
2025-08	0	None	No examples available for this selection.
2025-09	0	None	No examples available for this selection.
2025-10	0	None	No examples available for this selection.
2025-11	0	25V766000	No examples available for this selection.
2025-12	3	None	ODI 11705308 The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notices of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recalls repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Look up ODI 11705308 at NHTSA ↗ ODI 11705398 The contact leased a 2023 Jeep Grand Cherokee 4XE. The contact received notices of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The manufacturer was contacted, and a case was filed. The contact was offered a loaner vehicle, but the contact declined because the loaner vehicle was not comparable to the contact's vehicle. The manufacturer declined to escalate the contact's concerns. The contact had not experienced a … Look up ODI 11705398 at NHTSA ↗ ODI 11708063 The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The contact stated that several unknown recalls related to the failure had been performed on the vehicle. The contact w… Look up ODI 11708063 at NHTSA ↗
2026-01	0	None	No examples available for this selection.
2026-02	1	None	ODI 11720738 · 16,000 mi The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal, and occasionally the vehicle stalled. The vehicle was able to be restarted. The message "FORM" was displayed on the screen. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, … Look up ODI 11720738 at NHTSA ↗
2026-03	1	None	ODI 11726489 · 22,000 mi The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that the vehicle battery had died. The contact stated that upon shifting to Neutral(N) and pushing the vehicle from the declined driveway to the garage, the vehicle unintendedly picked up speed and crashed into the garage door. The contact stated that the brake lights had illuminated while pushing the vehicle, but the brakes failed to engage, causing the vehicle to crash into the garage door. The rear-end of the vehicle, a garage door, and the center support between the two gar… Look up ODI 11726489 at NHTSA ↗
2026-04	0	None	No examples available for this selection.
2026-05	0	None	No examples available for this selection.
2026-06	0	None	No examples available for this selection.
2026-07	0	None	No examples available for this selection.
2026-08	1	None	ODI 11758998 GoodYear 265/60R18, Morning NHTSA, i had these 4 tires inspected by good year, the 4xe trailhawk has 28,000 miles but the tires are very low because of the wait of the phev it slides it very harder to stop because the traction is so bad, sometimes i feel like i have a pickup truck with no because it slips so much is can be a little sand or not level road. To me its very un safe because these are not EV tires, these tires should be on the conventional suv what there are really made for, at low speed its bad. Look up ODI 11758998 at NHTSA ↗
2026-09	1	26V562000	ODI 11762751 · 40,000 mi The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while out of town, the vehicle was parked at the residence; however, neighbors informed the contact that the vehicle had caught fire overnight. The local fire department responded to the scene and extinguished the fire. A fire department report was filed. The vehicle was completely burned; however, the vehicle had not yet been evaluated by the insurance company. The contact stated that the security camera footage indicated that the fire had started under the passenger’s si… Look up ODI 11762751 at NHTSA ↗
2026-10 (partial)	0	None	No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Observation windowFirst model yearSecond model year

2022: 134 complaints · 2023: 94 complaints

Equal observation windows
Model year	Through age 0	Through age 1	Through age 2
2022	40	86	134
2023	23	81	94

Date coverage across each selected cohort

Date basis for all complaints in selected model years
Year	Incident dates used	Filing date fallbacks	Excluded dates
2022	148	0	0
2023	97	0	0

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
Component	Electrical System	Engine	Power Train	Unknown Or Other	Fuel/Propulsion System	Steering	Forward Collision Avoidance: Automatic Emergency Braking	Suspension
Electrical System	—	12 ODI 11513515 Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or shift. Had to be towed to dealership. Look up ODI 11513515 at NHTSA ↗ ODI 11526462 When ever I try to charge my Jeep grand Cherokee 4xe summit reserve it fails to charge on a level 1 or level 2 charger and then they check engine light comes on and a electrical burning smell from the hybrid battery and says service charging system. When ever you bring it to the dealer they just reset the code and says it works only for the problem to come back it also affects how the jeep drives when this happens the jeep doesn't want to accelerate properly and has other electric system issues like the wipers coming on randomly and the massage… Look up ODI 11526462 at NHTSA ↗ ODI 11577036 Hybrid System, Air Suspension System, Engine, Power Train Car acceleration power cut out while driving 50 mph suddenly while driving down the road. Held up traffic when came to complete stop, vehicle would not restart immediately. Needed to restart vehicle multiple times before it started moving again. Problem has not been able to be reproduced by the dealer. They reset codes and took on a test drive and was not able to reproduce the issue. Vehicle has not been inspected by anyone other than the dealer. Currently Check Engine Light is on wi… Look up ODI 11577036 at NHTSA ↗	6 ODI 11542111 · 1,100 mi The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift … Look up ODI 11542111 at NHTSA ↗ ODI 11547902 Driving Screen, Swaybar Disconnect systems, Airbags, TPMS, Driving controls such as blinkers, and emergency flashers. The car was functioning normally, with no anomalies or error messages, including through phone notifications. The battery charge was nearly complete. I engaged Electric-Drive mode and used regenerative braking to recharge the battery on my way to town. Approximately 30 minutes into the drive, and with the battery at 99% charge, I heard a loud pop. It sounded like it was coming from the right-side passenger control arm. Shortl… Look up ODI 11547902 at NHTSA ↗ ODI 11577036 Hybrid System, Air Suspension System, Engine, Power Train Car acceleration power cut out while driving 50 mph suddenly while driving down the road. Held up traffic when came to complete stop, vehicle would not restart immediately. Needed to restart vehicle multiple times before it started moving again. Problem has not been able to be reproduced by the dealer. They reset codes and took on a test drive and was not able to reproduce the issue. Vehicle has not been inspected by anyone other than the dealer. Currently Check Engine Light is on wi… Look up ODI 11577036 at NHTSA ↗	7 ODI 11612554 This is a hybrid motor. All dash error lights come on without warning, and the car becomes immediately disabled and cannot be moved. The transmission is locked. Look up ODI 11612554 at NHTSA ↗ ODI 11624693 Open 95B recall. High voltage battery safety issue, can cause fire. Advised not to charge, not to park indoors, and away from structures. There is no root cause, no parts, no firm timeline and I the manufacturer has been unresponsive. Initial contact was 10/31, and I have not yet received any follow-up from them (though I have contacted them proactively 3+ times). This is a leased vehicle with 13K miles and the dealer is not helpful, the manufacturer is not helpful, and quite frankly this level of concern is unnerving, and escalated in terms of… Look up ODI 11624693 at NHTSA ↗ ODI 11628063 95B recall for fire hazard and told to park aware from structures and outdoors. I have to park in a parking garage. I have contacted Jeep multiple times about breaking a lease with no avail. Look up ODI 11628063 at NHTSA ↗	5 ODI 11622712 On 10/10/2024, my Jeep Grand Cherokee 4xe (hybrid) had a battery fire at my home. Luckily, the fire department got it controlled before any additional property or any people were harmed, but under slightly different circumstances (middle of the night or parked in the garage) the house would have burned and my entire family could have been killed. After this incident, I read that Jeep/Stallantis issued a recall for this issue 10/1, but no timely attempt to contact owners was made. The guidance is that these vehicles should not be charged and sho… Look up ODI 11622712 at NHTSA ↗ ODI 11623572 I am experiencing 2 issues with the vehicle. 1. I am not sure exactly which component is affected, but on several occasions I have had the car essentially stop responding WHILE I"M DRIVING. While driving on the highway, the car somehow loses response, I don't know any other way to describe it. It's almost like the car switches to Neutral, but the gear indicator still says it's in Drive. Pressing the gas pedal does nothing, the car just continues to glide along, steadily slowing. On these occasions I have had to pull over to the breakdown lane, … Look up ODI 11623572 at NHTSA ↗ ODI 11624462 On 11/9/24 the vehicle began emitting a burning odor from the hvac air vents. The vehicle was charged to 100% and was driven for about an hour before the burning smell began. The vehicle is available for inspection. The safety of myself and others around me are put at risk, due to the possibilty of a vehicle fire due to the 95B recall. The problem has been reproduced when I drive the vehicle after an hour, of a full charge. The vehicle is being taken to a dealership. There were no warning messages when the burning smell began. Dealer states the… Look up ODI 11624462 at NHTSA ↗	3 ODI 11629590 · 15,000 mi The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that at start-up, the power steering, stability control, and check engine warning lights illuminated. The contact drove the vehicle at approximately 10-15 MPH with the warning lights illuminated and the vehicle lost power steer… Look up ODI 11629590 at NHTSA ↗ ODI 11643295 Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions. Look up ODI 11643295 at NHTSA ↗ ODI 11649647 On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can neve… Look up ODI 11649647 at NHTSA ↗	3 ODI 11513515 Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or shift. Had to be towed to dealership. Look up ODI 11513515 at NHTSA ↗ ODI 11542111 · 1,100 mi The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift … Look up ODI 11542111 at NHTSA ↗ ODI 11580465 When crossing the border into Mexico the AEB module falsely reports it has malfunctioned due to "geo fence" limitations. At least that is the cause of the issue per the service department. This causes the AEB system to stay offline and inoperable which also affects the Lane Departure Warning System as well as prevents the use of Adaptive Cruise Control. Supposedly there will be a "Software Update" coming--it was supposed to happen in Q4 of 2023 and now they say Q1 2024 which has ended and no update. The safety of the vehicle is compromised … Look up ODI 11580465 at NHTSA ↗	0
Engine	12 ODI 11513515 Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or shift. Had to be towed to dealership. Look up ODI 11513515 at NHTSA ↗ ODI 11526462 When ever I try to charge my Jeep grand Cherokee 4xe summit reserve it fails to charge on a level 1 or level 2 charger and then they check engine light comes on and a electrical burning smell from the hybrid battery and says service charging system. When ever you bring it to the dealer they just reset the code and says it works only for the problem to come back it also affects how the jeep drives when this happens the jeep doesn't want to accelerate properly and has other electric system issues like the wipers coming on randomly and the massage… Look up ODI 11526462 at NHTSA ↗ ODI 11577036 Hybrid System, Air Suspension System, Engine, Power Train Car acceleration power cut out while driving 50 mph suddenly while driving down the road. Held up traffic when came to complete stop, vehicle would not restart immediately. Needed to restart vehicle multiple times before it started moving again. Problem has not been able to be reproduced by the dealer. They reset codes and took on a test drive and was not able to reproduce the issue. Vehicle has not been inspected by anyone other than the dealer. Currently Check Engine Light is on wi… Look up ODI 11577036 at NHTSA ↗	—	3 ODI 11552448 Car is not driving well, roaring sound and jerky acceleration. Transmission pump is faulty on a new car with less than 3000 miles. Look up ODI 11552448 at NHTSA ↗ ODI 11577036 Hybrid System, Air Suspension System, Engine, Power Train Car acceleration power cut out while driving 50 mph suddenly while driving down the road. Held up traffic when came to complete stop, vehicle would not restart immediately. Needed to restart vehicle multiple times before it started moving again. Problem has not been able to be reproduced by the dealer. They reset codes and took on a test drive and was not able to reproduce the issue. Vehicle has not been inspected by anyone other than the dealer. Currently Check Engine Light is on wi… Look up ODI 11577036 at NHTSA ↗ ODI 11621306 On 1/31/24, while merging onto a highway(approx 45 mph), I accelerated into the lane in front of a truck. As I pressed the gas pedal nothing happened. The engine did not rev and I did not accelerate. I swerved on to the shoulder and coasted for several hundred feet and came to a stop. I put the car in park, turned off the vehicle and restarted it. Operated normally after that. The second instance of loss of motive power was on 3/11/24. Turning right on a residential street (approx 15 mph), the car demonstrated the exact same issue. In both ca… Look up ODI 11621306 at NHTSA ↗	2 ODI 11612554 This is a hybrid motor. All dash error lights come on without warning, and the car becomes immediately disabled and cannot be moved. The transmission is locked. Look up ODI 11612554 at NHTSA ↗ ODI 11644588 Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been sin… Look up ODI 11644588 at NHTSA ↗	3 ODI 11552448 Car is not driving well, roaring sound and jerky acceleration. Transmission pump is faulty on a new car with less than 3000 miles. Look up ODI 11552448 at NHTSA ↗ ODI 11624462 On 11/9/24 the vehicle began emitting a burning odor from the hvac air vents. The vehicle was charged to 100% and was driven for about an hour before the burning smell began. The vehicle is available for inspection. The safety of myself and others around me are put at risk, due to the possibilty of a vehicle fire due to the 95B recall. The problem has been reproduced when I drive the vehicle after an hour, of a full charge. The vehicle is being taken to a dealership. There were no warning messages when the burning smell began. Dealer states the… Look up ODI 11624462 at NHTSA ↗ ODI 11645406 1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV Look up ODI 11645406 at NHTSA ↗	2 ODI 11540223 When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and … Look up ODI 11540223 at NHTSA ↗ ODI 11649647 On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can neve… Look up ODI 11649647 at NHTSA ↗	1 ODI 11513515 Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or shift. Had to be towed to dealership. Look up ODI 11513515 at NHTSA ↗	1 ODI 11540223 When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and … Look up ODI 11540223 at NHTSA ↗
Power Train	6 ODI 11542111 · 1,100 mi The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift … Look up ODI 11542111 at NHTSA ↗ ODI 11547902 Driving Screen, Swaybar Disconnect systems, Airbags, TPMS, Driving controls such as blinkers, and emergency flashers. The car was functioning normally, with no anomalies or error messages, including through phone notifications. The battery charge was nearly complete. I engaged Electric-Drive mode and used regenerative braking to recharge the battery on my way to town. Approximately 30 minutes into the drive, and with the battery at 99% charge, I heard a loud pop. It sounded like it was coming from the right-side passenger control arm. Shortl… Look up ODI 11547902 at NHTSA ↗ ODI 11577036 Hybrid System, Air Suspension System, Engine, Power Train Car acceleration power cut out while driving 50 mph suddenly while driving down the road. Held up traffic when came to complete stop, vehicle would not restart immediately. Needed to restart vehicle multiple times before it started moving again. Problem has not been able to be reproduced by the dealer. They reset codes and took on a test drive and was not able to reproduce the issue. Vehicle has not been inspected by anyone other than the dealer. Currently Check Engine Light is on wi… Look up ODI 11577036 at NHTSA ↗	3 ODI 11552448 Car is not driving well, roaring sound and jerky acceleration. Transmission pump is faulty on a new car with less than 3000 miles. Look up ODI 11552448 at NHTSA ↗ ODI 11577036 Hybrid System, Air Suspension System, Engine, Power Train Car acceleration power cut out while driving 50 mph suddenly while driving down the road. Held up traffic when came to complete stop, vehicle would not restart immediately. Needed to restart vehicle multiple times before it started moving again. Problem has not been able to be reproduced by the dealer. They reset codes and took on a test drive and was not able to reproduce the issue. Vehicle has not been inspected by anyone other than the dealer. Currently Check Engine Light is on wi… Look up ODI 11577036 at NHTSA ↗ ODI 11621306 On 1/31/24, while merging onto a highway(approx 45 mph), I accelerated into the lane in front of a truck. As I pressed the gas pedal nothing happened. The engine did not rev and I did not accelerate. I swerved on to the shoulder and coasted for several hundred feet and came to a stop. I put the car in park, turned off the vehicle and restarted it. Operated normally after that. The second instance of loss of motive power was on 3/11/24. Turning right on a residential street (approx 15 mph), the car demonstrated the exact same issue. In both ca… Look up ODI 11621306 at NHTSA ↗	—	0	3 ODI 11552448 Car is not driving well, roaring sound and jerky acceleration. Transmission pump is faulty on a new car with less than 3000 miles. Look up ODI 11552448 at NHTSA ↗ ODI 11633857 The vehicle has no heating, I’ve taken the vehicle multiple times to the dealership From September 2024 and to date January 2025, the vehicle has been in the dealership since December, multiple attempts has been made to fix the heating system including replacing parts one of them being a valve. Vehicle is still not working after replacement of parts, the engineering company called “Star Engineering” are involved at this point and they are still continuing to fix the car. The electrical component of this car is not working properly. This car is … Look up ODI 11633857 at NHTSA ↗ ODI 11641825 On February 10, 2025 at approximately 4:45 EST, I was driving approximately 55MPH in the far left lane of a multi-lane highway when I received a notice that my hybrid propulsion system had malfunctioned. Upon receiving the notice, I immediately lost power/propulsion of my vehicle although the warning notice disappeared and the screen made it appear that the vehicle was operating. As I pressed the gas pedal, I noted that there was no power being provided to the powertrain and I had to progressively move to the right to find a safe spot to stop… Look up ODI 11641825 at NHTSA ↗	2 ODI 11586606 The Stalantis manufacturer of 2023 JEEP vehicles has modified its steering/transmission controls to cause a safety concern. On the steering wheel are two “Auto Stick” (aka “paddles”) which when touched switch the transmission from automatic to manual. The “auto stick” controls are marked (-) minus on the left side of the steering wheel and (+) on the right side. Beneath them are the controls for the radio (or other media). These are “buttons” on the left that control the channels (up & down) for the radio. On the right side they control the … Look up ODI 11586606 at NHTSA ↗ ODI 11643295 Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions. Look up ODI 11643295 at NHTSA ↗	1 ODI 11542111 · 1,100 mi The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift … Look up ODI 11542111 at NHTSA ↗	0
Unknown Or Other	7 ODI 11612554 This is a hybrid motor. All dash error lights come on without warning, and the car becomes immediately disabled and cannot be moved. The transmission is locked. Look up ODI 11612554 at NHTSA ↗ ODI 11624693 Open 95B recall. High voltage battery safety issue, can cause fire. Advised not to charge, not to park indoors, and away from structures. There is no root cause, no parts, no firm timeline and I the manufacturer has been unresponsive. Initial contact was 10/31, and I have not yet received any follow-up from them (though I have contacted them proactively 3+ times). This is a leased vehicle with 13K miles and the dealer is not helpful, the manufacturer is not helpful, and quite frankly this level of concern is unnerving, and escalated in terms of… Look up ODI 11624693 at NHTSA ↗ ODI 11628063 95B recall for fire hazard and told to park aware from structures and outdoors. I have to park in a parking garage. I have contacted Jeep multiple times about breaking a lease with no avail. Look up ODI 11628063 at NHTSA ↗	2 ODI 11612554 This is a hybrid motor. All dash error lights come on without warning, and the car becomes immediately disabled and cannot be moved. The transmission is locked. Look up ODI 11612554 at NHTSA ↗ ODI 11644588 Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been sin… Look up ODI 11644588 at NHTSA ↗	0	—	1 ODI 11619376 Recall Number: 24V-720 Urgent/High Risk for Electric Battery to catch fire while being driven OR parked. Jeep currently has NO remedy for this recall which is designated as an URGENT fire risk when parked. The estimated wait time for a remedy is "months." Jeep has provided no options to the vehicle lessee to ensure operator safety- Jeep/Chrysler is not offering a trade-in option or an alternative vehicle to the vehicle operator at this time. Jeep/Chrysler has not equipped local dealerships with any viable options for owners/lessees to guarante… Look up ODI 11619376 at NHTSA ↗	0	0	0
Fuel/Propulsion System	5 ODI 11622712 On 10/10/2024, my Jeep Grand Cherokee 4xe (hybrid) had a battery fire at my home. Luckily, the fire department got it controlled before any additional property or any people were harmed, but under slightly different circumstances (middle of the night or parked in the garage) the house would have burned and my entire family could have been killed. After this incident, I read that Jeep/Stallantis issued a recall for this issue 10/1, but no timely attempt to contact owners was made. The guidance is that these vehicles should not be charged and sho… Look up ODI 11622712 at NHTSA ↗ ODI 11623572 I am experiencing 2 issues with the vehicle. 1. I am not sure exactly which component is affected, but on several occasions I have had the car essentially stop responding WHILE I"M DRIVING. While driving on the highway, the car somehow loses response, I don't know any other way to describe it. It's almost like the car switches to Neutral, but the gear indicator still says it's in Drive. Pressing the gas pedal does nothing, the car just continues to glide along, steadily slowing. On these occasions I have had to pull over to the breakdown lane, … Look up ODI 11623572 at NHTSA ↗ ODI 11624462 On 11/9/24 the vehicle began emitting a burning odor from the hvac air vents. The vehicle was charged to 100% and was driven for about an hour before the burning smell began. The vehicle is available for inspection. The safety of myself and others around me are put at risk, due to the possibilty of a vehicle fire due to the 95B recall. The problem has been reproduced when I drive the vehicle after an hour, of a full charge. The vehicle is being taken to a dealership. There were no warning messages when the burning smell began. Dealer states the… Look up ODI 11624462 at NHTSA ↗	3 ODI 11552448 Car is not driving well, roaring sound and jerky acceleration. Transmission pump is faulty on a new car with less than 3000 miles. Look up ODI 11552448 at NHTSA ↗ ODI 11624462 On 11/9/24 the vehicle began emitting a burning odor from the hvac air vents. The vehicle was charged to 100% and was driven for about an hour before the burning smell began. The vehicle is available for inspection. The safety of myself and others around me are put at risk, due to the possibilty of a vehicle fire due to the 95B recall. The problem has been reproduced when I drive the vehicle after an hour, of a full charge. The vehicle is being taken to a dealership. There were no warning messages when the burning smell began. Dealer states the… Look up ODI 11624462 at NHTSA ↗ ODI 11645406 1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV Look up ODI 11645406 at NHTSA ↗	3 ODI 11552448 Car is not driving well, roaring sound and jerky acceleration. Transmission pump is faulty on a new car with less than 3000 miles. Look up ODI 11552448 at NHTSA ↗ ODI 11633857 The vehicle has no heating, I’ve taken the vehicle multiple times to the dealership From September 2024 and to date January 2025, the vehicle has been in the dealership since December, multiple attempts has been made to fix the heating system including replacing parts one of them being a valve. Vehicle is still not working after replacement of parts, the engineering company called “Star Engineering” are involved at this point and they are still continuing to fix the car. The electrical component of this car is not working properly. This car is … Look up ODI 11633857 at NHTSA ↗ ODI 11641825 On February 10, 2025 at approximately 4:45 EST, I was driving approximately 55MPH in the far left lane of a multi-lane highway when I received a notice that my hybrid propulsion system had malfunctioned. Upon receiving the notice, I immediately lost power/propulsion of my vehicle although the warning notice disappeared and the screen made it appear that the vehicle was operating. As I pressed the gas pedal, I noted that there was no power being provided to the powertrain and I had to progressively move to the right to find a safe spot to stop… Look up ODI 11641825 at NHTSA ↗	1 ODI 11619376 Recall Number: 24V-720 Urgent/High Risk for Electric Battery to catch fire while being driven OR parked. Jeep currently has NO remedy for this recall which is designated as an URGENT fire risk when parked. The estimated wait time for a remedy is "months." Jeep has provided no options to the vehicle lessee to ensure operator safety- Jeep/Chrysler is not offering a trade-in option or an alternative vehicle to the vehicle operator at this time. Jeep/Chrysler has not equipped local dealerships with any viable options for owners/lessees to guarante… Look up ODI 11619376 at NHTSA ↗	—	0	0	0
Steering	3 ODI 11629590 · 15,000 mi The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that at start-up, the power steering, stability control, and check engine warning lights illuminated. The contact drove the vehicle at approximately 10-15 MPH with the warning lights illuminated and the vehicle lost power steer… Look up ODI 11629590 at NHTSA ↗ ODI 11643295 Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions. Look up ODI 11643295 at NHTSA ↗ ODI 11649647 On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can neve… Look up ODI 11649647 at NHTSA ↗	2 ODI 11540223 When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and … Look up ODI 11540223 at NHTSA ↗ ODI 11649647 On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can neve… Look up ODI 11649647 at NHTSA ↗	2 ODI 11586606 The Stalantis manufacturer of 2023 JEEP vehicles has modified its steering/transmission controls to cause a safety concern. On the steering wheel are two “Auto Stick” (aka “paddles”) which when touched switch the transmission from automatic to manual. The “auto stick” controls are marked (-) minus on the left side of the steering wheel and (+) on the right side. Beneath them are the controls for the radio (or other media). These are “buttons” on the left that control the channels (up & down) for the radio. On the right side they control the … Look up ODI 11586606 at NHTSA ↗ ODI 11643295 Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions. Look up ODI 11643295 at NHTSA ↗	0	0	—	1 ODI 11572819 Driving 35 MPH on a back road, no cars coming the opposite direction, the automatic emergency braking system flashed, beeped and slammed my brakes momentarily. Luckily there was no one behind me. I attempted to pull into a parking lot and the entire electrical system went crazy, all warning lights, systems and sensors went off and I lost power steering. Had I been driving during power steering loss it would have been very dangerous. This is the second time this has occurred with the lights and power steering issue (first time for the AEB system… Look up ODI 11572819 at NHTSA ↗	4 ODI 11540223 When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and … Look up ODI 11540223 at NHTSA ↗ ODI 11581851 The contact owns a 2023 Jeep Grand Cherokee Summit. The contact received notifications of NHTSA Campaign Numbers: 24V111000 (Visibility) and 24V132000 (Suspension, Steering) however, the parts to do the recall repair were not yet available. An unknown local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Look up ODI 11581851 at NHTSA ↗ ODI 11582170 The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The local dealer was not contacted and informed the contact that there was a waiting list that ranged from 80 - 120 days. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Look up ODI 11582170 at NHTSA ↗
Forward Collision Avoidance: Automatic Emergency Braking	3 ODI 11513515 Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or shift. Had to be towed to dealership. Look up ODI 11513515 at NHTSA ↗ ODI 11542111 · 1,100 mi The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift … Look up ODI 11542111 at NHTSA ↗ ODI 11580465 When crossing the border into Mexico the AEB module falsely reports it has malfunctioned due to "geo fence" limitations. At least that is the cause of the issue per the service department. This causes the AEB system to stay offline and inoperable which also affects the Lane Departure Warning System as well as prevents the use of Adaptive Cruise Control. Supposedly there will be a "Software Update" coming--it was supposed to happen in Q4 of 2023 and now they say Q1 2024 which has ended and no update. The safety of the vehicle is compromised … Look up ODI 11580465 at NHTSA ↗	1 ODI 11513515 Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or shift. Had to be towed to dealership. Look up ODI 11513515 at NHTSA ↗	1 ODI 11542111 · 1,100 mi The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift … Look up ODI 11542111 at NHTSA ↗	0	0	1 ODI 11572819 Driving 35 MPH on a back road, no cars coming the opposite direction, the automatic emergency braking system flashed, beeped and slammed my brakes momentarily. Luckily there was no one behind me. I attempted to pull into a parking lot and the entire electrical system went crazy, all warning lights, systems and sensors went off and I lost power steering. Had I been driving during power steering loss it would have been very dangerous. This is the second time this has occurred with the lights and power steering issue (first time for the AEB system… Look up ODI 11572819 at NHTSA ↗	—	0
Suspension	0	1 ODI 11540223 When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and … Look up ODI 11540223 at NHTSA ↗	0	0	0	4 ODI 11540223 When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and … Look up ODI 11540223 at NHTSA ↗ ODI 11581851 The contact owns a 2023 Jeep Grand Cherokee Summit. The contact received notifications of NHTSA Campaign Numbers: 24V111000 (Visibility) and 24V132000 (Suspension, Steering) however, the parts to do the recall repair were not yet available. An unknown local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Look up ODI 11581851 at NHTSA ↗ ODI 11582170 The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The local dealer was not contacted and informed the contact that there was a waiting list that ranged from 80 - 120 days. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Look up ODI 11582170 at NHTSA ↗	0	—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

Search patterns

6 patterns with matching reports.

Warning lights and dashboard alerts

17 mentions · 17.5% of complaints

Median mileage: 8,500 mi (4 usable records).

ODI 11526462

Look up ODI 11526462 at NHTSA ↗

ODI 11547902

Look up ODI 11547902 at NHTSA ↗

ODI 11557718 · 600 mi

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that there was a fuel odor coming into the cabin of the vehicle while driving at various speeds. The contact stated that while attempting to accelerate uphill, the accelerator pedal had to be depressed to the floor for the vehicle to respond as needed. The contact stated that while driving at various speeds, the vehicle drove as if the brake pedal was being depressed. The contact stated that the fuel odor was evident only while the vehicle was in the E-Save Mode. There were no warn…

Look up ODI 11557718 at NHTSA ↗

Matching rule

\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Stalling or loss of power

8 mentions · 8.2% of complaints

Median mileage: 15,500 mi (2 usable records).

ODI 11540223

Look up ODI 11540223 at NHTSA ↗

ODI 11572819

Look up ODI 11572819 at NHTSA ↗

ODI 11622712

On 10/10/2024, my Jeep Grand Cherokee 4xe (hybrid) had a battery fire at my home. Luckily, the fire department got it controlled before any additional property or any people were harmed, but under slightly different circumstances (middle of the night or parked in the garage) the house would have burned and my entire family could have been killed. After this incident, I read that Jeep/Stallantis issued a recall for this issue 10/1, but no timely attempt to contact owners was made. The guidance is that these vehicles should not be charged and sho…

Look up ODI 11622712 at NHTSA ↗

Matching rule

\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Brake response concerns

4 mentions · 4.1% of complaints

Median mileage: 16,000 mi (3 usable records).

ODI 11509956

Look up ODI 11509956 at NHTSA ↗

ODI 11557718 · 600 mi

Look up ODI 11557718 at NHTSA ↗

ODI 11720738 · 16,000 mi

The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal, and occasionally the vehicle stalled. The vehicle was able to be restarted. The message "FORM" was displayed on the screen. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, …

Look up ODI 11720738 at NHTSA ↗

Matching rule

Hard or delayed shifting

4 mentions · 4.1% of complaints

Median mileage: 16,000 mi (1 usable records).

ODI 11513515

Look up ODI 11513515 at NHTSA ↗

ODI 11552448

Car is not driving well, roaring sound and jerky acceleration. Transmission pump is faulty on a new car with less than 3000 miles.

Look up ODI 11552448 at NHTSA ↗

ODI 11600337

Look up ODI 11600337 at NHTSA ↗

Matching rule

Steering assistance concerns

4 mentions · 4.1% of complaints

Median mileage: 15,000 mi (1 usable records).

ODI 11572819

Look up ODI 11572819 at NHTSA ↗

ODI 11629590 · 15,000 mi

The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that at start-up, the power steering, stability control, and check engine warning lights illuminated. The contact drove the vehicle at approximately 10-15 MPH with the warning lights illuminated and the vehicle lost power steer…

Look up ODI 11629590 at NHTSA ↗

ODI 11637181

I have a 2023 Jeep Grand Cherokee 4xe with approx 15,600 miles.I had just finished pumping gas and started the vehicle. Put vehicle in drive and noticed the steering wheel would not turn. Turned car off and on and still nothing. Tried again this time power steering had returned. The check engine light is now on. Drove car home. Called dealership next morning and was told couldn’t get car in for three weeks. I feel this car is unsafe to drive!

Look up ODI 11637181 at NHTSA ↗

Matching rule

\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Battery drain and no-start mentions

1 mentions · 1.0% of complaints

Median mileage: 22,000 mi (1 usable records).

ODI 11726489 · 22,000 mi

The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that the vehicle battery had died. The contact stated that upon shifting to Neutral(N) and pushing the vehicle from the declined driveway to the garage, the vehicle unintendedly picked up speed and crashed into the garage door. The contact stated that the brake lights had illuminated while pushing the vehicle, but the brakes failed to engage, causing the vehicle to crash into the garage door. The rear-end of the vehicle, a garage door, and the center support between the two gar…

Look up ODI 11726489 at NHTSA ↗

Matching rule