Auto Recall Watch
U.S. public vehicle records

2015 Kia SOUL problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

898 owner complaints analyzed

4 distinct recall campaigns

87,648 mi median reported failure mileage

Scope: 2015 model year. Data updated: . 539 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Engine is the most frequently named component, appearing in 628 of 898 complaints (69.9%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Engine operation13414.9%
Electrical and battery issues667.3%
Braking behavior475.2%
Steering behavior384.2%
Transmission and shifting232.6%
Fuel system concerns80.9%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Engine
628
Unknown Or Other
107
Fuel/Propulsion System
76
Electrical System
73
Power Train
60
Steering
44
Engine And Engine Cooling
34
Exterior Lighting
33
Component breakdown data
CategoryCount
Engine628
Unknown Or Other107
Fuel/Propulsion System76
Electrical System73
Power Train60
Steering44
Engine And Engine Cooling34
Exterior Lighting33

Engine: 628; Unknown Or Other: 107; Fuel/Propulsion System: 76; Electrical System: 73; Power Train: 60; Steering: 44; Engine And Engine Cooling: 34; Exterior Lighting: 33

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
58
25,000 to 49,999
37
50,000 to 74,999
93
75,000 to 99,999
150
100,000 to 149,999
170
150,000 and above
31
Reported problems by failure mileage data
CategoryCount
Under 25,00058
25,000 to 49,99937
50,000 to 74,99993
75,000 to 99,999150
100,000 to 149,999170
150,000 and above31

Under 25,000: 58; 25,000 to 49,999: 37; 50,000 to 74,999: 93; 75,000 to 99,999: 150; 100,000 to 149,999: 170; 150,000 and above: 31

100,000 to 149,999 miles has the most reports with usable mileage (170). 359 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2014
1
2015
24
2016
24
2017
15
2018
31
2019
135
2020
161
2021
143
2022
102
2023
112
2024
64
2025
54
2026
32
Complaints over time data
CategoryCount
20141
201524
201624
201715
201831
2019135
2020161
2021143
2022102
2023112
202464
202554
202632

2014: 1; 2015: 24; 2016: 24; 2017: 15; 2018: 31; 2019: 135; 2020: 161; 2021: 143; 2022: 102; 2023: 112; 2024: 64; 2025: 54; 2026: 32

Pattern summary

Engine leads the component reports. Engine operation appears in 134 complaint narratives. Electrical and battery issues appears in 66 complaint narratives. Braking behavior appears in 47 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10838023 · 2016-02-24 (February 24, 2016)

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 35 MPH, THE MANUAL TRANSMISSION WAS SHIFTED TO SECOND GEAR AND THERE WAS SIGNIFICANT POWER LOSS IN THE MOMENTUM OF THE VEHICLE. THE VEHICLE WAS ALMOST TO THE POINT OF STALLING BEFORE THERE WAS SUDDEN ACCELERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.

Owner-reported narrative. 2,000 miles reported. Look up ODI 10838023 at NHTSA ↗

Owner report 11122204 · 2018-08-24 (August 24, 2018)

TL* THE CONTACT OWNED A 2015 KIA SOUL. WHILE THE CONTACT'S SON WAS DRIVING 60 MPH, SMOKE APPEARED FROM THE FRONT OF THE VEHICLE, THE VEHICLE STALLED, AND AN ABNORMAL NOISE WAS HEARD. THE CONTACT'S SON EXITED THE VEHICLE AND OBSERVED THAT THE BOTTOM OF THE ENGINE WAS ON FIRE. WITHIN A MATTER OF MINUTES, THE ENTIRE VEHICLE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND INDICATED THAT THE VEHICLE WAS A TOTAL LOSS. THE VEHICLE WAS TOWED. THE CAUSE OF THE FIRE WAS UNKNOWN. THERE WERE NO INJURIES AND NO POLICE REPORT WAS FILED. THE MAN…

Owner-reported narrative. 80,000 miles reported. Look up ODI 11122204 at NHTSA ↗

Owner report 10766295 · 2015-09-21 (September 21, 2015)

MY SON WAS IN A REAR-END COLLISON IN HIS 2015 KIA SOUL, THAT ALSO PUSHED HIM INTO THE PERSON IN FRONT OF HIM. MY SON WAS AT A STOP AS WELL AS THE VEHICLE IN FRONT OF HIM, WHEN A MID SIZED SUV DOING APPROXIMATELY 30-40MPH SLAMMED ON HER BRAKES AND REAR ENDED MY SON. THE SOUL'S BUMPER WENT UNDERNEATH THE CHEVY TAHOE IN FRONT OF HIM. THE AIRBAGS DID NOT DEPLOY. WHEN POLICE AND EMS SHOWED UP AND ASKED HIM IF HE COULD DRIVE IT OFF THE ROAD, THE VEHICLE STARTED, BUT ACCELERATOR WOULD NOT WORK. THEY PUSHED IT OFF THE ROAD. AFTER TOWING TO THE B…

Owner-reported narrative. 6,743 miles reported. Look up ODI 10766295 at NHTSA ↗

Owner report 10836581 · 2016-02-17 (February 17, 2016)

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 30 MPH WITH THE WINDSHIELD WIPERS ACTIVATED, ICE FELL ONTO THE WINDSHIELD AND CAUSED THE WIPER BLADES TO STOP FUNCTIONING. MOMENTS LATER, ELECTRICAL SMOKE WAS PRESENT INSIDE THE VEHICLE. AFTER REMOVING THE ICE FROM THE WINDSHIELD, THE VEHICLE OPERATED AS NORMAL. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 4,900.

Owner-reported narrative. 4,900 miles reported. Look up ODI 10836581 at NHTSA ↗

Owner report 10712114 · 2015-04-22 (April 22, 2015)

CAR WOULD NOT BRAKE AS IT PULLED INTO A PARKING SPOT. ENDED UP STOPPING IN A STOREFRONT. NO SIGNIFICANT VISIBLE DAMAGE. NO AIRBAGS DEPLOYED. ALL THREE PASSENGERS (INCL ONE 3 YR OLD) WERE COMPLETELY UNSCATHED. *TR

Owner-reported narrative. 4,000 miles reported. Look up ODI 10712114 at NHTSA ↗

Owner report 10786212 · 2015-10-27 (October 27, 2015)

FIRST OCCURRED AT 134 MILES ON MY 2015 KIA SOUL...BOUNCY VIBRATING SHAKY RIDE COULD BE FELT UNDER MY FEET LIKE SOMETHING BUMPING THE BOTTOM OF THE CAR AND IN THE STEERING WHEEL LIKE SOMEONE WAS TAPPING ON IT CONTINUOUSLY. PASSENGERS FRONT AND REAR CAN FEEL THE VIBRATING SHAKE. HAS BEEN RETURNED TO DEALER FIVE TIMES WITH THIS PROBLEM AND HAS NOT YET BEEN REPAIRED. IT IS SO BAD IT'S UNCOMFORTABLE TO RIDE IN AND DRIVE. TWO SERVICE TECHS HAVE TOLD ME THEY FEEL IT BUT DON'T KNOW WHAT IT IS. LOCAL DEALER REFUSED SERVICE AFTER THE FOURTH TIME SAY…

Owner-reported narrative. 134 miles reported. Look up ODI 10786212 at NHTSA ↗

Owner report 10806346 · 2015-11-23 (November 23, 2015)

TL* THE CONTACT OWNED A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING LOST POWER AND THE STEERING WHEEL LOCKED, CAUSING THE VEHICLE TO ROLL OVER FIVE TIMES BEFORE CRASHING INTO A MAILBOX. ALL THE AIR BAGS DEPLOYED. THE LOCAL POLICE, THE FIRE DEPARTMENT, AND THE PARAMEDICS WERE AT THE SCENE. A POLICE REPORT WAS FILED. THERE WERE MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND WAS TOWED TO A TOW YARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT ASSIST. THE VIN WAS INVALID. TH…

Owner-reported narrative. 3,000 miles reported. Look up ODI 10806346 at NHTSA ↗

Owner report 10715532 · 2015-05-10 (May 10, 2015)

FROM THE DATE OF PURCHASE UNTIL PRESENT THE VEHICLE HAS A LAG IN ACCELERATION WHEN AUTOMATIC TRANSMISSION SHIFTS FROM FIRST TO SECOND GEAR. THE LAG CAUSES A DANGEROUS CONDITION WHEN PULLING OUT. TOOK IT BACK TO THE DEALER 2 TIMES, AND EACH TIME WAS TOLD THERE WAS NOTHING THEY COULD DO UNTIL A ENGINE LIGHT CAME ON.

Owner-reported narrative. 20 miles reported. Look up ODI 10715532 at NHTSA ↗

Owner report 10822508 · 2016-01-27 (January 27, 2016)

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT APPROXIMATELY 30 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,600. UPDATED 03/16/16*LJ THE CONSUMER STATED THE DEALER REPLACED THE HIGH PRESSURE FUEL PUMP. HOWEVER, THE PROBLEM HAPPENED AGAIN TWO WEEKS LATER. UPDATED 03/30/16.*JB

Owner-reported narrative. 3,600 miles reported. Look up ODI 10822508 at NHTSA ↗

Owner report 11186405 · 2019-03-13 (March 13, 2019)

A COUPLE OF MONTHS AGO THE CAR SAID WE HAVE A PROBLEM WITH THE ENGINE AND WITH THE COOLING SYSTEM KIA HAD CHECK IT OUT AND SAID NOTHING WAS WRONG BUT IT KEEPS GOING ON IT HAS A GAS SMELL LOW PUSH TO DO 70 ON HIGHWAY WON'T LET ME PUT ON CRUISE CONTROL FOR LONG I CAN FEEL CAR READY TO SHAKE AND STOP NEEDS OIL ALL THE TIME WHEN I DRIVE FOR 1 HR TO WORK CAR STARTS TO SHAKE AT A RED LIGHT AFTER I'M ALMOST AT WORK I CHANGED BATTERY ON 3/10/19 I ALSO CHANGED THE CATALYTIC CONVERTERS ALSO BRAKES ALWAYS HAVE TO CHANGE BEFORE THERE DO ON 3/15/19 HAVE AN…

Owner-reported narrative. Look up ODI 11186405 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

898 unique complaints in this selection. Analysis snapshot: 2026-10-02.

60.0%Usable mileage539 / 898 records
100.0%Valid incident date898 / 898 records
100.0%Valid filing date898 / 898 records
100.0%Ordered incident and filing dates898 / 898 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component201120122013201420152016201720182019202020212022202320242025
Engine
2412.4%
ODI 10459675 · 8,000 mi

TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE LIFTER IN THE ENGINE CAUSED A LOUD NOISE WHILE DRIVING 55 MPH. THE CONTACT TOOK THE VEHICLE TO THE DEALER BUT THE DEALER WAS UNABLE TO FIND A DEFECT WITHIN THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE DROVE POORLY. THE FAILURE MILEAGE WAS 8,000.

Look up ODI 10459675 at NHTSA ↗

20940.7%
ODI 10458979 · 14,250 mi

CAR HAD AN OIL CHANGE AND WAS WASHED THEN CAME HOME. CAR'S FRONT DEFROSTER WAS NOTED TO BE STUCK ON AND WHITE SMOKE STARTED TO BILLOW OUT FROM UNDER THE HOOD. QUICK CHECK UNDER THE CAR NOTED A FLAME THAT WAS EITHER COMING FROM THE CATALYTIC CONVERTER OR REFLECTING IN THE EXHAUST FROM SOMEWHERE ON THE BOTTOM/SIDE OF THE ENGINE. NO FLUIDS WERE SHOWN TO BE LEAKING ONTO THE DRIVEWAY OR WERE VISIBLE. CAR THEN RAPIDLY WENT UP IN FLAMES AND WAS A COMPLETE LOSS. FIRE DEPARTMENT HAD TO PUT OUT. *TR

Look up ODI 10458979 at NHTSA ↗

28342.7%
ODI 10630264 · 8,000 mi

SUDDEN DECELERATION QUICKLY FOLLOWED BY LOSS OF ALL ELECTRICAL POWER INCLUDING STEERING, BRAKES, COMPLETE ENGINE SHUT-OFF AND DASH INSTRUMENTATION. DEALER FOUND "NO PROBLEM" AND DID NOT REPAIR OR REPLACE IGNITION SWITCH OR ANYTHING ELSE. *TR

Look up ODI 10630264 at NHTSA ↗

55261.3%
ODI 10578067 · 2,702 mi

I HAVE HAD MY CAR TO THE DEALER 4 TIMES FOR THIS SAME ISSUE WHICH STILL HAS NOT BEEN FIXED. THE ENGINE LIGHT COMES ON WHEN IT WANTS TOO AND THEN THERE IS VERY LITTLE POWER IN 1, 2,AND 3RD GEARS THIS IS A MANUAL TRANS. I ALMOST GOT HIT IN THE SIDE BECAUSE OF PULLING FROM A STOP SIGH AND WENT TO GO AND LOOKED DOWN LIGHT WAS ON AND CAR DID NOT WANT TO MOVE. ITS VERY HARD TO GET A STICK SHIFT CAR TO START OUT IN 4TH GEAR. KIA SAYS THEY WANT ME HAPPY BUT WILL NOT REPLACE THE CAR INSTEAD OFFERING FREE OIL CHANGES AND OTHER ITEMS BUT I WANT A SAFE CA…

Look up ODI 10578067 at NHTSA ↗

62869.9%
ODI 10816168 · 3,000 mi

CAR IS EQUIPPED WITH ECO-BOOST AND ACTIVE "INTERMITTANT STOP AND GO" SYSTEM, WHICH IS ACTIVE EVERY START CYCLE UNLESS "DEACTIVATE" BUTTON IS ENGAGED.CAR HAS BEEN DRIVEN BY 18 YEAR OLD DAUGHTER FOR 3,000 MILES IN 6 MONTHS. THE ENGINE HAS SHUT DOWN AND NOT BEEN ABLE TO BE RESTARTED ON 2 SEPARATE OCCASIONS.BOTH TIMES THE ISG SYSTEM SWITCH WAS DEPRESSED, THE SYSTEM WAS DEACTIVATED,AND THE CAR WAS STATIONARY. THE SECOND TIME THE CAR SHUT DOWN WAS AT A VERY BUSY INTERSECTION, MY DAUGHTER IS A NEW DRIVER-SHE WAS HYSTERICAL. DEALER CLAIMS THERE IS NOTH…

Look up ODI 10816168 at NHTSA ↗

55968.7%
ODI 11073041 · 19,000 mi

MY CAR IS 2016, ITS 18 MONTHS OLD HAS 19K MILES AND THE ONLY THING DONE TO THE CAR WAS OIL CHANGES WHICH WERE PERFORMED AT THE DEALER WHERE I BOUGHT MY CAR. ON JAN 19, 2018 MY CAR STOP WORKING WHILE DRIVING 45 MILES AN HOUR ON THE STREET. IT HAPPENED ON NW 36TH STREET GOING EAST IN MIAMI, FLORIDA ZIPCODE 33166 WHEN TOWED TO THE DEALER WAS TOLD ON THE FOLLOWING MONDAY THE PISTON PUSH THE ROD BLOCK AND THE ENGINE LOCK UP. ITS STILL AT THE DEALER. ON MONDAY IT WILL BE A MONTH. AND EVEN THOUGH I AM DRIVING A RENTAL ( WHICH THE DEALER IS PAYING FOR)…

Look up ODI 11073041 at NHTSA ↗

19170.2%
ODI 11032004 · 6,500 mi

I PURCHASED MY 2017 KIA SOULS BASE MODEL ON JUN 28 THIS YEAR FROM QUIRK KIA IN BRAINTREE, MA. AFTER JUST 2 WEEKS THIS ISSUE HAPPENED FOR THE FIRST TIME. I WAS AT A GAS STATION GASSING UP THE CAR, ONCE I WAS DONE, I TURNED THE CAR ON, PUT IT IN DRIVE AND THE CAR WOULD NOT MOVE ' I WAS PRESSING THE GAS PEDAL AND NOTHING WAS HAPPENING. I IMMEDIATELY PUT THE SHIFTER IN PARK, TURNED THE ENGINE OFF AND ON AGAIN AND THE CAR STARTED TO MOVE AGAIN. ON JULY 26 SAME ISSUE HAPPENED AGAIN AND IT ALSO HAPPENED RIGHT AFTER I GASSED UP THE CAR. ON SEPTEMBER…

Look up ODI 11032004 at NHTSA ↗

14064.2%
ODI 11113971 · 340 mi

FROM A STOP, THE VEHICLE HAS A SIGNIFICANT HESITATION PULLING AWAY FROM A STOP SIGN/REDLIGHT ETC. AS YOU PUSHING THE GAS PEDAL DOWN, IT HESITATES THEN ACCELERATES HARD. HAS 340 MILES ON IT AT THIS TIME. DEALER AND KIA STATE THIS IS NORMAL FOR THE NEW TRANSMISSION/TURBO DESIGN. EVEN THE SERVICE MANAGER WAS SHOCKED WHEN HE DROVE IT SAYING HE WOULD NOT HAVE BOUGHT IT. I WOULD THINK THIS PROBLEM COULD BE RESOLVED WITH A PROGRAMMING UPDATE. MY CONCERN FOR SAFETY IS TO PART: 1ST, ANTICIPATING THE VEHICLE MAY GO WHEN IN FACT IT HESITATED TO PULL OFF C…

Look up ODI 11113971 at NHTSA ↗

8764.0%
ODI 11190832 · 1,100 mi

WHEN IDLING AT A TRAFFIC LIGHT OR STOPPED IN TRAFFIC, WITH FOOT ON BRAKE IN NORMAL POSITION, CAR OCCASIONALLY JUMPS AND INCHES VERY SLIGHTLY FORWARD. TO PREVENT THIS FROM HAPPENING DRIVER MUST BE PRESSING VERY VERY FIRMLY ON BRAKE TO THE POINT WHERE DRIVER FEELS TENSION IN HER LEG. THIS HAS HAPPENED APPROXIMATELY A DOZEN TIMES SINCE CAR PURCHASED IN FEBRUARY.

Look up ODI 11190832 at NHTSA ↗

23862.5%
ODI 11221793 · 600 mi

TL* THE CONTACT OWNED A 2020 KIA SOUL. WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED AS THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD. WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, THE ENGINE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO AN IMPOUND YARD. THE VEHICLE WAS TOTALED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED 10 DAYS AFTER THE VEHICLE WAS PURCHASED. THE DEALER WAS NOT CONTACTED. THE MANUFACT…

Look up ODI 11221793 at NHTSA ↗

13457.3%
ODI 11375455 · 2,500 mi

WHEN I WAS DRIVING AT 15MPH THE CAR COMPLETELY SHUT OFF. SO I TRIED TO RESTART IT AND WHEN I TOOK THE KEY OUT EVERYTHING LOCKED UP AND IT WAS LIKE THAT FOR 5 MIN IN THE MIDDLE OF THE ROAD BEFORE THE CAR CAME BACK ON AND FLAHED THE ENGINE AND OIL LIGHT.

Look up ODI 11375455 at NHTSA ↗

5158.0%
ODI 11510623

I was entering I 24 east toward Nashville on March 3 2024 @5p. As car entered the freeway. The engine stopped. Engine light turned on pulled over on shoulder. Put in park and tried to start but would not turn over. There was still full battery power according to dash board. I had two minor incidents two weeks prior. Entering store parking lots. Engine died a low speed . 5-10 miles an hour. Vehicle did restart at those incidents without problem s at regular speed before March 3 rd incident. KIA mechanic said might be cam gear shaft malfunct…

Look up ODI 11510623 at NHTSA ↗

1325.0%
ODI 11491280 · 400 mi

The contact owns a 2023 Kia Soul. The contact stated that on multiple occasions while driving at approximately 45 MPH, the vehicle went into LIMP mode and stalled. On another occasion while driving at an undisclosed speed, the vehicle started to vibrate after the accelerator pedal was depressed and the front driver’s and passenger’s side headlights failed to operate. Additionally, the contact stated that she took the vehicle to the car wash and noticed that fuel had leaked onto the tires. The vehicle was towed to the dealer where it was diagnos…

Look up ODI 11491280 at NHTSA ↗

413.8%
ODI 11614930

While sitting at a light, the vehicle would completely turn off! I put the vehicle in park and attempt to restart it. After several attempts, the vehicle would turn on and work properly. This happened to me on 2 occasions. The first time it happened was [XXX]. (My son and I were on the way to church).The second time was approx. a week and a half later. Then, on 8/8/24 about a week after the second stalling, the check engine light came on. I called the dealership and explained the problem. I took the vehicle to the dealership on [XXX] and on [X…

Look up ODI 11614930 at NHTSA ↗

18.3%
ODI 11755282

I purchased a used 2025 Kia Soul with approximately 12,930 miles on the odometer in July 2026. Prior to Friday, August 1, 2026, I had not experienced any warning lights, warning messages, drivability issues, or other symptoms. The vehicle appeared to operate normally. On August 1, 2026, as I pulled out of the parking lot, the car surged or lurched forward while pushing on the gas. I pulled over, and the engine RPM still would increase on its own while the vehicle was in park, and and while stopped with the brake pedal applied. On one occasion i…

Look up ODI 11755282 at NHTSA ↗

Unknown Or Other
2110.8%
ODI 10399758

SINCE PURCHASING MY KIA SOUL ON FEB.28, 2011 I HAVE REPLACED THE WINDSHIELD TWICE! YES, IT WAS HIT BUT SMALL STONES BOTH TIMES, BUT ONE WOULD THINK THE WINDSHIELD SHOULD WITHSTAND SUCH IMPACT. ANY MINOR THING THAT HITS THE WINDSHIELD APPEARS TO BE LEAVING BIG PATHS OUT OF THE WINDSHIELD AND CAUSING DAMAGE. TO ME, THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED. *TR

Look up ODI 10399758 at NHTSA ↗

397.6%
ODI 10427688

VEHICLE SUFFERED SUDDEN LOSS OF PERFORMANCE, WOULD ONLY ACCELERATE SLUGGISH, RPM WOULD NOT GO BEYOND 2500 RPM, HAD TO GET VEHICLE TOWED TO DEALERSHIP, LOST DRIVEABILITY. *TT

Look up ODI 10427688 at NHTSA ↗

619.2%
ODI 10865183 · 26,000 mi

THE CAR CAUGHT FIRE WITHOUT CAUSE AND EXPLODED ON THE SIDE OF THE ROAD. WE WERE DRIVING DOWN THE HIGHWAY WHEN A CAR COMING THE OTHER DIRECTION FLAGGED US DOWN BECAUSE FLAMES WERE SHOOTING OUT FROM UNDER THE CAR. BY THE TIME I WAS ABLE TO PULL THE CAR OVER FLAMES WERE ENTERING IN THE CABIN AND IT WAS FILLED WITH BLACK SMOKE. THE BRAKES AND ELECTRICAL HAD FAILED SO IT WAS IMPOSSIBLE TO STOP THE CAR. IT EXPLODED 2 MINUTES AFTER WE WERE ABLE TO VACATE THE VEHICLE.

Look up ODI 10865183 at NHTSA ↗

849.3%
ODI 10731189 · 5,000 mi

THE VEHICLE HIT A TREE AT AN UNKNOWN RATE OF SPEED. THE SEAT BELTS FUNCTIONED, AND THE AIR BAGS WERE DEPLOYED. THE VEHICLE CAUGHT FIRE IMMEDIATELY OR SHORTLY THEREAFTER. TWO BYSTANDERS COULD NOT OPEN THE DOORS BECAUSE THE DOOR LOCKS WERE STILL ENGAGED. THEY HAD TO BREAK THE GLASS, MANUALLY UNLOCK THE DOORS, THEN OPEN THEM - THE DOORS FUNCTIONED NORMALLY AFTER UNLOCKED. IT IS MY UNDERSTANDING THAT THE DOOR LOCKS WERE SUPPOSED TO DISENGAGE WHEN THE AIRBAGS DEPLOYED - THEY DID NOT.

Look up ODI 10731189 at NHTSA ↗

10711.9%
ODI 10715228 · 11 mi

KIA COUNTRY OF CHARLESTON, SOUTH CAROLINA SOLD ME A NEW 2015 KIA SOUL WHILE UNDER AN ACTIVE RECALL, PRIOR TO THE RECALL WORK BEING COMPLETED, IN APPARENT VIOLATION OF 49 U.S.C., SECTION 30112(A)(3). KIA SERVICE CAMPAIGN 116, A SAFETY RECALL TO CORRECT A POTENTIAL UNSAFE CONDITION RESULTING FROM THE FRACTURING OF THE ACCELERATOR PEDAL, APPEARS TO HAVE BEEN IN EFFECT WELL IN ADVANCE OF MY PURCHASE DATE OF 02 APRIL 2015. IT SEEMS THAT IN THE RUSH TO SELL ME THE VEHICLE, THE RECALL WORK WAS NOT COMPLETED, AND I WAS NOT NOTIFIED THAT A RECALL WAS IN…

Look up ODI 10715228 at NHTSA ↗

12215.0%
ODI 10823220

THE PANIC BUTTON ON THE KEY FOB IS NOT RECESSED SO IT ACTIVATES WHEN YOU DON'T WANT IT TO. I HAVE CONTACTED BOTH THE KIA DEALER WHERE I BOUGHT IT AND ALSO KIA CONSUMER AFFAIRS AND BOTH COULD NOT SOLVE THE PROBLEM. IT IS A DESIGN FLAW. ANYTIME I HAVE THE KEY FOB IN MY POCKET IT IS LIKELY TO ENGAGE THE PANIC BUTTON. IT HAS HAPPENED 8 TIMES. PEOPLE THINK THERE IS AN EMERGENCY. PLEASE LET ME KNOW WHAT NHTSA CAN DO TO CORRECT THIS PROBLEM. (I PREVIOUSLY HAD A 2013 KIA SOUL AND THE DESIGN OF THE KEY FOB WAS DIFFERENT SO I NEVER HAD THE PANIC BUTTON …

Look up ODI 10823220 at NHTSA ↗

3211.8%
ODI 11011914 · 300 mi

JUST PURCHASED FIST KEYLESS ENTRY VEHICLE. DEALER TOLD ME IF THE CAR IS RUNNING AND I WALK AWAY WITH KEYS IN MY POCKET THAT THE ENGINE WOULD SHUT OFF. AT WORK NEXT DAY GOT OUT OF CAR WITH HANDS FULL, WENT INTO BUILDING AND EXPRECTED CAR TO SHUT DOWN THREE HOURS LATER CO-WORKER TELLS ME CAR IS RUNNING OUT IN PARKING LOT. WENT OUT TO INVESTIGATE WITHOUT MY KEY, GOT INTO RUNNING VEHICLE AND DROVE AWAY WITH NO KEY. ANYONE COULD HAVE STOLEN THIS VEHICE IN THAT THREE HOUR PERIOD, I COULD HAVE DRIVEN AWAY AND BEEN STRANDED IN A DANGEROUS SITUATION OR…

Look up ODI 11011914 at NHTSA ↗

3013.8%
ODI 11129352 · 13,000 mi

I WAS STOPPED AT A RED LIGHT. THE CAR STALLED AND DIDN'T KNOW IT. THIS HAS HAPPENED TWICE. ALSO SEVERAL TIMES I START THE VEHICLE AND IT STALL OUT IMMEDIATELY. DEALER COULDN'T FIND NOTHING WRONG. STOPPED AND IN DRIVE OR PARKED.

Look up ODI 11129352 at NHTSA ↗

1914.0%
ODI 11181597 · 1,000 mi

THE KIA BACKUP CAMERA DOES NOT WORK PROPERLY WHEN ITS DARK. YOU CANNOT SEE ANYTHING YOU CANT DISTINGUISH A GARBAGE CAN FROM A PERSON. I WENT TO THE DEALER WITH THIS PROBLEM AND THEY SAID THIS THE WAY THEY ARE. I BELIEVE THIS PROBLEM IS A SAFETY ISSUE. I CHECKED OTHER KIA SOULS AND THEY HAD THE SAME PROBLEM. WHEN IN TOTAL DARKNESS THE PROBLEM GETS EVEN WORST.

Look up ODI 11181597 at NHTSA ↗

5213.6%
ODI 11221396 · 500 mi

I LEARNED THE CAR HORN ON MY 2020 KIA SOUL DID NOT WORK WHILE ON A HIGHWAY AND CLOSE TO BEING IN AN ACCIDENT. I TRIED TO USE HORN TO ALERT THE OTHER DRIVER AND IT FAILED. I CONTACTED DEALER SERVICE DEPT FOR ASSISTANCE AND HAD TO SCHEDULE A SERVICE APPOINTMENT AND THEY ADVISED ME THE HORN SYSTEM FAILED AND SENT ME HOME WITH MY CAR AND NO HORN. I COMPLAINED TO THE SERVICE MGR AND THEY GAVE A LOANER AND TOOK MY CAR BACK TO THEIR SERVICE AREA UNTIL THE PARTS COME IN. THEY ADVISED ME THAT THE PART WILL TAKE 4 WEEKS TO COME IN, THEY CAN'T TAKE THE …

Look up ODI 11221396 at NHTSA ↗

2611.1%
ODI 11399233 · 8,000 mi

TWO MAJOR ISSUES. I HAVE HEARD A VERY LOUD TICKING SOUND COMING FROM THE ENGINE WHICH STARTED ABOUT THREE DAYS AGO. BEFORE THEN THE CAR RAN SILENT. CAR IS IT APPROXIMATELY 8000 MILES ON THE ODOMETER. THE CLICKING STARTED GETTING LOUDER AND THEN THE CAR STALLED TWICE RIGHT IN THE MIDDLE OF DRIVING! ONE WAS ON A STREET GOING ABOUT 45 MILES AN HOUR! THE OTHERWAS ON A SIDE STREET GOING APPROXIMATELY 25 MILES AN HOUR. THE EC OH MODE WAS ON IN THE CAR. ALSO' WHEN YOU TURN ON THE HEATER FAN ON HIGH IT STARTED MAKING A HIGH-PITCHED SQUEALING SOUND. THE…

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1213.6%
ODI 11436495

As explained to me by the phone lady at Parsons KIA in Winchester Va. It is a built in feature that supposedly kills the engine at a stop light to save gas. however occasionally if you let go of the brake and hit the gas at the right time the car lunges out into the intersection then dies. I almost got side swiped once. Then when I reported this to the car dealer the answer is they ask their customers to remember to turn off the feature before driving the car. This "WILL" cause an accident some where out there and needs to be recalled immediat…

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1325.0%
ODI 11520381

Hands free dialing became disabled after a service visit. Infotainment system reports "Downloading contacts, please try again later" when trying to use the hands free dialing system, despite the most recent contacts being loaded. This forces the driver to make a call using the infotainment system screen by either referencing recent calls or the contact list. This creates an unsafe condition the hands free dialing system is supposed to prevent.

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827.6%
ODI 11623711

I parked my car in the assigned parking spot. It was vandalized for theft at 5 pm by Kia Boys. Because it was a 2024 model, it was not a class vehicle that I could file a settlement claim. This is an ongoing issue, thieves are still going around looking for vulnerable vehicles to steal for joyride. It will cost 3500 to fix and many damaged owners like me don't even have any legal recourse to get the cost reimbursed.

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325.0%
ODI 11670886

2025 Kia Soul LX Headlights. Totally inadequate standard headlights. Higher end models get LED headlights but this standard light system on the LX is dangerous on anything but well lit streets. Safety should not be an option. I would have upgraded to a model that has adequate headlights but was unaware of how bad the standard headlights were until after purchase. These standard headlights should never have been approved by the DOT. There are many reports online about this issue and I'm hoping it will be addressed soon.

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Steering
42.1%
ODI 10460669 · 300 mi

WHEN DRIVING AT ANY SPEED & NEED TO SUDDENLY STOP, THE VEHICLE BRAKES LOCK UP & DO NOT STOP THE VEHICLE IN TIME. BASICALLY, THE TIRES LOCK UP & THE CAR CONTINUES TO SKID & SCREECH. THIS IS ESPECIALLY AGGRAVATED WHEN THE VEHICLE DRIVES OVER A POTHOLE OR OTHER DEFECT IN THE ROADWAY WHILE BRAKING OR IN CONSTANT STOP-&-GO TRAFFIC. THE VEHICLE HAS NARROWLY MISSED CRASHING INTO OTHER VEHICLES OR STRUCTURES NUMEROUS TIMES. I NOTICED THE PROBLEMS WITHIN A COUPLE OF WEEKS OF PURCHASING THE NEW 2011 CAR. IT FEELS VERY DANGEROUS & SCARY & I'M VERY UNEASY …

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16331.7%
ODI 10450518 · 200 mi

I BOUGHT A BRAND NEW KIA SOUL IN NOV OF 2011. WITHIN 200 MILES OF OWNERSHIP, THE ELECTRONIC STABILITY CONTROL MALFUNCTION AND FALSELY ACTIVATED. THE ESC NOT ONLY FALSELY ACTIVATED BUT REMAINED ACTIVATED. THE STEERING WHEEL WAS LOCKED UP AND COULD ONLY BE TURNED IF CONSIDERABLE FORCE WAS APPLIED TO IT. I CAREFULLY PULLED OVER THE TO SIDE OF THE ROAD. I TURNED OFF MY VEHICLE THEN STARTED IT BACK UP HOPING THE ESC WOULD TURN OFF. IT DID NOT. I ENDED UP HAVING TO GET THE VEHICLE TOWED TO MY DEALER. THE KIA DEALER SERVICE SHOP ULTIMATELY HAD TO REPL…

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15022.7%
ODI 10513853 · 850 mi

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND THE STEERING ASSIST WARNING LIGHT ILLUMINATED ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 850. *TR

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556.1%
ODI 10579438 · 1,800 mi

STEERING STARTED MAKING A CLUNKING NOISE WHEN TURNED SLIGHTLY LEFT OR RIGHT. DEALER SAYS THE STEERING RACK NEEDS REPLACING. PART WILL NOT BE HERE UNTIL APRIL 30TH (1 MONTH). DEALER WILL NOT RELEASE THE CAR TO ME BECAUSE THEY SAY IT IS NOT SAFE TO DRIVE. KIA WILL NO LONGER TALK TO ME AT ALL ABOUT THIS PROBLEM. THIS IS A BRAND NEW CAR. ONLINE I SEE THAT PAST KIA SOUL'S HAVE HAD A SIMILAR PROBLEM. *JS

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444.9%
ODI 10786212 · 134 mi

FIRST OCCURRED AT 134 MILES ON MY 2015 KIA SOUL...BOUNCY VIBRATING SHAKY RIDE COULD BE FELT UNDER MY FEET LIKE SOMETHING BUMPING THE BOTTOM OF THE CAR AND IN THE STEERING WHEEL LIKE SOMEONE WAS TAPPING ON IT CONTINUOUSLY. PASSENGERS FRONT AND REAR CAN FEEL THE VIBRATING SHAKE. HAS BEEN RETURNED TO DEALER FIVE TIMES WITH THIS PROBLEM AND HAS NOT YET BEEN REPAIRED. IT IS SO BAD IT'S UNCOMFORTABLE TO RIDE IN AND DRIVE. TWO SERVICE TECHS HAVE TOLD ME THEY FEEL IT BUT DON'T KNOW WHAT IT IS. LOCAL DEALER REFUSED SERVICE AFTER THE FOURTH TIME SAY…

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283.4%
ODI 10939501 · 15,000 mi

ON A RESIDENTIAL STREET DOING ABOUT 15 MPH. WITHOUT ANY WARNING VEERED TO THE RIGHT HITTING A PARKED CAR AND DOING EXTENSIVE DAMAGE TO MY KIA SOUL AND MODERATE DAMAGE TO A FORD EXPLORER. IT WAS MID DAY AND GOOD VISIBILITY AND I WAS ALERT ON FAMILIAR TERRITORY IN MY OWN NEIGHBORHOOD. I AM CONCERNED THAT EVEN THOUGH KIA AND NHTSA DON'T SHOW THIS VIN # IN THE STEERING RECALL HOW CAN I AND OTHERS BE SURE IT SHOULDN'T BE? CHP DID COLLISION REPORT. NHTSA CAMPAIGN NUMBER: 15V736000. PLEASE RESPOND THAT YOU HAVE RECEIVED THIS REPORT AND ANY FURTHE…

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93.3%
ODI 11035753 · 200 mi

I PURCHASED A NEW 2017 KIA SOUL +. I HAVE AN ANDROID PHONE AND TOLD THE SALES PERSON I WANTED 2 THINGS. 1) HANDSFREE DIALING AND A BACKUP CAMERA. THEIR DESCRIPTION NEVER STATED, NOR DID YOURS ON YOUR WEBSITE, THAT THE HANDSFREE ONLY WORKS WITH IPHONES. I HAD A 2016 KIA SOUL AND IT WORKED PERFECTLY. THIS IS A SAFETY ISSUE AND FALSE ADVERTISING. ANDROID PHONE USERS HAVE OVER 55% OF THE CELL PHONE MARKET AND WHY YOU TOOK THIS FEATURE AWAY FROM YOUR CAR IS A BAD MOVE. THEN NOT TO TELL PEOPLE WHEN SHOPPING, IS ANOTHER BAD MOVE. IM SURE LESS PEOPLE W…

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52.3%
ODI 11204925 · 38,000 mi

THE STEERING WHEEL IS MANUFACTURED OF MATERIAL WHICH CONTAINS A TOXIC SUBSTANCE WHICH HAS CAUSED THE OWNER TO SUFFER A MEDICAL CONDITION OF SEVERE CONTACT DERMATITS. THE CAR CAN'T BE DRIVEN WITHOUT THE USE OF A COVER OVER THE STEERING WHEEL, WHICH WILL CAUSE THE CAR TO FAIL THE MARYLAND STATE SAFETY INSPECTION.

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53.7%
ODI 11463987 · 33,000 mi

The contact owns a 2019 Kia Soul. The contact stated that while driving approximately 50 MPH, several unknown warning lights illuminated and the power steering became inoperable causing the driver to lose control of the steering and nearly crashed into a second vehicle. Moments later, the vehicle lost motive power. The vehicle was towed to the local dealer who diagnosed that a screw within the alternator had failed causing the alternator to malfunction. The alternator was replaced. No further information was available. The manufacturer was not …

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164.2%
ODI 11230612 · 200 mi

PULLS TO THE RIGHT AT HIGHWAY SPEED - APPROX 45MPH. SEVERE ALIGNMENT PROBLEM. DEALER TOLD ME THAT THEY DID HAVE A NEW-ENOUGH MACHINE TO ALIGN THE CAR. HOW CAN KIA OF IRVINE, NOT HAVE THE PROPER EQUIPMENT TO FIX THE CARS THEY SELL? INSIDE REAR COWLING THAT GOES AROUND THE SMALL PORTAL WINDOW ON THE RIGHT WAS WARPED FROM THE FACTORY. CAR WAS NOT MOVING. GOT A REPLACEMENT PART; HOWEVER, IT WAS A POOR INSTALL JOB AND THE FRONT PART OF THE COWLING DOES NOT ALIGN WELL WITH ITS LOWER CONNECT PIECE. RIGHT FRONT TIRE IS BECOMING SEVERELY WORN BECAU…

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93.8%
ODI 11366841 · 631 mi

VEHICLE KEEPS PULLING. VEHICLE PULLED TO THE RIGHT. PERFORMED A STEERING ANGLE RELEARNED, AND WHEEL ALIGNMENT. CROSS ROTATED TIRES AND NOW THE VEHICLE PULLS TO THE LEFT. TOLD NOTHING ELSE CAN BE DONE AT THIS TIME. CAR IS CONSTANTLY. FIGHTING ITSELF WITH STEERING ASSIST.

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22.3%
ODI 11647248

I bought my 2022 KIA Soul September 2021. in 2022, I brought my car to KIA in Clifton NJ because it shut down suddenly without warning while in drive, the battery, oil and engine lights came on. I would put my car in park, turn it off and on again for the car to start. by doing so, all the lights disappear and my car would drive like normal. KIA said the couldn't find the issue. I brought it back to KIA again in October of 2024 because my car did the very same thing as it did in 2022. Once again, KIA stated they couldn't find the issue. March 4…

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815.4%
ODI 11491280 · 400 mi

The contact owns a 2023 Kia Soul. The contact stated that on multiple occasions while driving at approximately 45 MPH, the vehicle went into LIMP mode and stalled. On another occasion while driving at an undisclosed speed, the vehicle started to vibrate after the accelerator pedal was depressed and the front driver’s and passenger’s side headlights failed to operate. Additionally, the contact stated that she took the vehicle to the car wash and noticed that fuel had leaked onto the tires. The vehicle was towed to the dealer where it was diagnos…

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13.4%
ODI 11595961

Budget rental out of KSGF. THIS DANGEROUS COMPACT SUV IS UNFIT FOR UNITED STATES ROADS AND INTERSTATE HIGHWAYS. IN 2 WEEKS THE CAR OVER 8x Attempted to Overpower my driver inputs nearly driving me in to semi tractor trailer rigs. Further every time that happens a loud annoying message to take a coffee break even 7 minutes into the drive since engine start up. The partial Turn Off only partly lessens this Dangerous technology. It attempts to STOP THE DRIVER FROM STEERING AND ACCELERATOR AND EVEN BRAKE INPUTS. maybe appropriate in South Korea typ…

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00.0%

No examples available for this selection.

Electrical System
2814.4%
ODI 10410987 · 725 mi

TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH AND ATTEMPTING TO MAKE A TURN, HIS KNEE SLIGHTLY BUMPED INTO THE IGNITION KEY. AS A RESULT, THE KEY TURNED INTO THE OFF POSITION AND THE VEHICLE SHUT OFF. THE FAILURE RECURRED ON A DIFFERENT OCCASION WHEN MAKING A TURN. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 725.

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377.2%
ODI 10493834 · 6,850 mi

STARTED CAR SUNDAY AT 1:30 PM. NOTICES GAS GAUGE NEEDLE WAS BELOW EMPTY. BACKED OUT OF PARKING SPACE, PUT THE CAR INTO DRIVE - NO INSTRUMENTATION AT ALL. TACH AT O, TEMP GAUGE AT O, FUEL GAUGE BELOW EMPTY. SHUT OFF IGNITION AND RESTARTED ENGINE - STILL NO INSTRUMENTATION DROVE SLOWLY TO NEAREST GAS STATION TO FILL TANK (I DID NOT REMEMBER BUT I NEVER LAT THE TANK GET BELOW 1/4 FULL) TOO 2.6 GALLONS TO FILL. SPEEDOMETER AND ODOMETERS NOT WORKING. ONLY DASHBOARD LIGHT WORKING IS TEMP (OUTSIDE) AND THE ECON LIGHT. MADE AN APPOINTMENT WITH UNIVERSI…

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6810.3%
ODI 10537912 · 1,000 mi

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE CHECK WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR A DIAGNOSIS. THE TECHNICIAN STATED THAT THE WIRING CODING WAS SOY BASED AND THAT ANIMALS WERE EATING THE WIRES. AS A RESULT, THE WIRING HARNESS AND THE EMISSION WIRING NEEDED TO BE REPLACED. THE CONTACT MENTIONED THE SAME SOY BASED CODING WIRING WAS USED TO REMEDY THE DEFECT AND HE WAS CONCERNED THAT THERE WOULD BE A RECURRENCE IN THE FAILURE. THE MANUFACTURER WAS NOTIFIED O…

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9410.4%
ODI 10554720 · 18 mi

TL* THE CONTACT RENTED A 2014 KIA SOUL. THE CONTACT STATED THAT THE PASSENGER'S SIDE HEATED SEAT CAUGHT ON FIRE AND BURNED TWO HOLES THROUGH THE SEAT. THE CONTACT INFORMED THE RENTAL AGENCY OF THE FIRE. THE CONTACT DID NOT CALL THE VEHICLE MANUFACTURER. THE VEHICLE WAS REMOVED FROM THE FLEET. THE FAILURE MILEAGE WAS 18. UPDATED 1/29/14*CN..UPDATED 02-04-14 *BF

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738.1%
ODI 10723359 · 2,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT HEARD A LOUD NOISE AND HAD TO SHUT OFF AND RESTART THE VEHICLE IN ORDER FOR THE LOUD NOISE TO STOP. THE VEHICLE ALSO FAILED TO START PROPERLY. THE FAILURE RECURRED MULTIPLE TIMES. THE OIL WARNING LIGHT AND OTHER LIGHTS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE MECHANIC STATED THAT THEY WERE UNABLE TO LOCATE A FAILURE. THE VEHICLE …

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546.6%
ODI 10885663 · 1,350 mi

DRIVING THIS CAR HIGH SPEEDS (FREEWAY) FOR LONGER PERIODS OF TIME (30 MINUTES OR MORE PER DAY) FOR MORE THAN 3 CONSECUTIVE DAYS AFFECTS MY OVERALL HEALTH AND ABILITY TO DRIVE THE CAR. IT GET CHRONIC HEADACHES, TROUBLE CONCENTRATING, SLEEPING PROBLEMS, DIZZINESS, FORGETFULNESS, EXHAUSTION, AND ANXIETY WHICH AFFECT MY REACTION TIME AND ALERTNESS WHILE DRIVING, AND ABILITY TO MAKE PROPER DECISIONS IN TRAFFIC. THERE WAS NO ACCIDENT, SINCE I DISCONTINUED DRIVING THE CAR AS SOON AS I BECAME AWARE OF THE PROBLEM. I ALSO WENT TO A DOCTOR WHO CONFIRMED …

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186.6%
ODI 11024832 · 14 mi

2017 KIA SOUL BLUETOOTH. DOESN'T WORK WITH ANDROID

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177.8%
ODI 11219298

WHEN YOU TURN OFF THE CAR THE KEY WON'T COME OUT IF IT'S RAINING YOU GET WET AND SOMETIMES THE CAR WON'T START AND THE REMOTE DON'T WORK. YOU SMELL GAS WHILE YOU DRIVING.

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128.8%
ODI 11446269

Seat belts do not lock in place when braking, but randomly lock in place while cruising. Severe electric discharge from vehicle, as well as power surges causing lights to burn out repeatedly.

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287.3%
ODI 11280977 · 14,900 mi

MY CAR WAS PURCHASED BRAND NEW OFF THE LOT WITH 28 MILES ON IT. I NOW HAVE APPROXIMATELY 15614 MILES ON MY 2020 KIA SOUL. I JUST WANTED TO REPORT THAT THE HORN, A MAJOR SAFETY FEATURE, INTERMITTENTLY STOPS WORKING. WHEN THE HORN STOPS WORKING IT INCLUDES THE STEERING WHEEL DEPRESS AND THE KEY FOB 'LOCKED' SIGNAL. PLEASE INVESTIGATE THIS AS A HORN CAN BE THE LAST RESORT NOTIFICATION SOMEONE NEEDS BETWEEN LIFE OR DEATH.

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156.4%
ODI 11372340 · 814 mi

WHILE DRIVING DOWN THE ROAD IN WET WEATHER CONDITIONS. THE VEHICLE LOST ALL POWER, LOST WIPERS AND HEADLIGHTS. HAPPENED ON INTERSTATE WHILE TRAVELING AT 65 MPH. VEHICLE STATED KEY WASN'T DETECTED IN CAR. WHILE IN MOTION USING OTHER VEHICLES HEADLIGHTS WAS ABLE TO GET OVER TO THE SIDE OF THE HIGHWAY THANKFULLY. VEHICLE WAS TOWED TO DEALER FOR ASSESSMENT.

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1011.4%
ODI 11522430 · 4,000 mi

The contact owns a 2022 Kia Soul. The contact stated that while at a complete stop, the vehicle lost motive power. No warning light was illuminated. The contact shifted to park(P) and turned off the vehicle to correct the failure. The contact related the failure to the STOP/START feature. The vehicle was taken to the dealer; however, no failure was found. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000.

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1325.0%
ODI 11486261

I am driving on the highway. No construction. No traffic. Cruising. No problems. I get a dashboard warning "WRONG WAY! Turn around safely" It was on for at least 10minutes. Very worrisome. But the lane assist was still working.

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931.0%
ODI 11598232

The entire instrument cluster above the steering wheel is blacked out, and the car is constantly saying “wrong driving direction detected.” I cannot see my speed, fuel gauge, odometer or whether there are safety alerts.

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00.0%

No examples available for this selection.

Power Train
126.2%
ODI 10491962 · 40,000 mi

TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 75 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE BEGAN TO LOOSE POWER. THE VEHICLE RESUMED NORMAL OPERATION ONCE THE CRUISE CONTROL FUNCTION WAS DISENGAGED. THE FAILURE RECURRED WITH THE ILLUMINATION OF THE CHECK ENGINE LIGHT. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE TRANSMISSION FLUID NEEDED TO BE DRAINED AND REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS …

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214.1%
ODI 10438749 · 860 mi

TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH WHEN THE TRANSMISSION DOWNSHIFTED AND CAUSED THE VEHICLE TO DECELERATE ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THIS FAILURE RECURRED AT LEAST THREE TIMES SINCE THE PURCHASE OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THAT THEY COULD NOT REPAIR A VEHICLE THAT THE DEALER WAS UNABLE TO DIAGNOSE. THE FAILURE MILEAGE WAS 860.

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132.0%
ODI 10733190 · 30,000 mi

BOUGHT THE KIA SOUL NEW IN AUGUST 2012. SINCE NOVEMBER 2014 AT APPROXIMATELY 30K MILES THE CAR HAS DEVELOPED A SUDDEN PRONOUNCED HARD DOWNSHIFT IN THE TRANSMISSION WHEN SLOWING DOWN TO A STOP. IT'S AS THOUGH THE BRAKE WERE ABRUPTLY APPLIED. THIS HAS BEEN A CONSTANT PROBLEM SINCE THEN BEING WORSE IN COLD WEATHER AND MADE DRIVING THE CAR A SAFETY CONCERN. THE CAR HAS BEEN TO THE KIA WESTSIDE DEALER IN KATY TEXAS THREE TIMES THUS FAR. FIRST TIME THEY DEALERSHIP CHECKED BRAKES ONLY DESPITE BEING TOLD IT WAS THE TRANSMISSION THAT WAS SUDDEN HARD D…

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586.4%
ODI 10644226 · 1,000 mi

WHEN ACCELERATING FROM FULL STOP OR ROLLING STOP, VEHICLE HESITATES AND LOSES POWER WHEN SHIFTING FROM 2ND TO 3RD GEAR. *TR

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606.7%
ODI 10822508 · 3,600 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT APPROXIMATELY 30 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,600. UPDATED 03/16/16*LJ THE CONSUMER STATED THE DEALER REPLACED THE HIGH PRESSURE FUEL PUMP. HOWEVER, THE PROBLEM HAPPENED AGAIN TWO WEEKS LATER. UPDATED 03/30/16.*JB

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607.4%
ODI 10937496

SINCE DAY ONE, MY KIA LOOSE COMMUNICATION WITH GAS PEDAL TO TRANSMISSION OR COMPUTER.FROM STOP I ACCELERATE, AND IF FOR ANY REASON I OUGHT TO RELEASE THE GAS PEDAL, THE TRANSMISSION ACT LIKE IT IS IN NEUTRAL GEAR,AFTER ACCELERATE TWO OR THREE TIMES IT ACCELERATE ABRUPTLY.IT ACT EXACTLY LIKE HIUNDAI RECALL NO.16V6280.I TAKE THE VEH. TO THE DEALER, I REPORT THE PROBLEM BUT THEY TELL ME THAT THEY DOES NOT FIND NOTHIN WRONG, BUT THE PROBLEM PERSISTED.MY VEH. TRANSMISSION IS A 5 SPEED ECO SHIFT DUAL CLUTCH

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197.0%
ODI 11300375 · 15,000 mi

WHEN PLACED IN DRIVE, AND GAS PEDAL IS DEPRESSED THE CAR JERKS FORWARD AND BACK AND WILL NOT ACCELERATE. IT SHAKES THE WHOLE CAR.. DOES IT IF CAR IS COLD OR HOT BUT SEEMS TO HAPPEN MORE WHEN CAR IS NOT FULL HOT. UNSAFE WHEN PULLING INTO TRAFFIC.

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3114.2%
ODI 11113971 · 340 mi

FROM A STOP, THE VEHICLE HAS A SIGNIFICANT HESITATION PULLING AWAY FROM A STOP SIGN/REDLIGHT ETC. AS YOU PUSHING THE GAS PEDAL DOWN, IT HESITATES THEN ACCELERATES HARD. HAS 340 MILES ON IT AT THIS TIME. DEALER AND KIA STATE THIS IS NORMAL FOR THE NEW TRANSMISSION/TURBO DESIGN. EVEN THE SERVICE MANAGER WAS SHOCKED WHEN HE DROVE IT SAYING HE WOULD NOT HAVE BOUGHT IT. I WOULD THINK THIS PROBLEM COULD BE RESOLVED WITH A PROGRAMMING UPDATE. MY CONCERN FOR SAFETY IS TO PART: 1ST, ANTICIPATING THE VEHICLE MAY GO WHEN IN FACT IT HESITATED TO PULL OFF C…

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53.7%
ODI 11373146 · 22,000 mi

DELAY THROTTLE RESPONSE. WHEN DRIVING AND YOU NEED TO ACCELERATE THE VEHICLE TAKES SEVERAL MINUTES TO RESPOND AND YOU HAVE TO PUT THE PETAL TO THE FLOOR. NO REACTION TO ACCELERATE THE CAR BUT RPMS IN RED. ALSO WHEN STOPPED AT A STOP LIGHT , STOP SIGN ETC AND GO TO GO THE CAR DELAYS AGAIN AND YOU HAVE THE GAS PETAL TO THE FLOOR AND AGAIN RPMS IN RED AND YET CAR NOT MOVING CAUSING HIGHLY SEVERE SAFETY ISSUES WHEN DRIVING AND PUTS CONSUMER AT RISK. WE BOUGHT THIS CAR BRAND NEW STARTED IN JUNE OF 2020 WITH THIS ISSUE AND HAD 22, 000 MILES ON IT.…

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8622.6%
ODI 11276852 · 5,000 mi

I BOUGHT THE CAR IN MAY 2020. I FIRST REPORTED THE PROBLEM IN JULY. IT HAS SOMETHING TO DO WITH THE IDLE STOP AND GO FEATURE, AS IT ONLY HAPPENS WHEN THIS IT IS BEING USED. WHEN I COME TO STOPS AT RED LIGHTS AND STOP SIGNS. EVERYTHING SHUTS DOWN. WHEN I RELEASE MY FEET OFF THE BREAKS THE CAR MAKES A DULL QUAKE LIKE NOISE. I HAVE HAD THE CAR IN THE SHOP AT THE DEALERSHIP FOR 7 DAYS ALREADY. THEY CHANGED THE BREAK BOOSTER THINKING IT WAS THE PROBLEM, BUT IT WAS NOT. I HAVE BEEN TRYING TO SCHEDULE SOMEONE AT THE DEALERSHIP TO RIDE WITH ME FOR A FE…

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2611.1%
ODI 11415581 · 1,200 mi

VEHICLE WAS PARKED ON A SLIGHT SLOPE PARKING SPACE BACKING TO A ONE-WAY PUBLIC ROAD IN NATIONAL PARK.IT WAS A DESIGNATED PARKING SPACE. THE VEHICLE WAS RUNNING AND IN THE P MODE OF GEAR SELECTION. I EXITED THE DRIVER'S DOOR FOR FEW MINUTES. THEN OPENED THE DRIVER'S SIDE DOOR WITH THE INTENT TO SHUT THE ENGINE. THE CAR STARTED ROLLING BACK, CROSSED THE ROAD, AND STOPPED BY A SANDY EMBANKMENT. I WAS THROWN OFF BY THE OPEN DOOR ON THE SANDY BANK. THE ENGINE STOPPED AND I OBSERVED THE VEHICLE IN D MODE BY ITSELF. I WAS ABLE TO START THE CAR IN …

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1213.6%
ODI 11452546

I purchased a brand new 2022 Kia Soul GT line on 9/01/2022. At 4300 miles, the IVT transmission imploded while on the freeway. Same issues as all the others reported here - fluctuating rpms, followed by a complete loss of power while the tach is redlined. Had it towed to the Kia dealership, and they determined that I needed a new transmission. The only thing they could tell me was that there were metal shavings in the transmission fluid. Also, I didn't get a new transmission in my new car - they installed a refurbished trans, which I questioned…

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59.6%
ODI 11543530

Air bag new

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26.9%
ODI 11653589

purchased 6-22-24 fire happened 8-14-24 at approximately 11pm, with approximately 2691 miles, fire started in engine compartment, car burned to ground, nothing left, approximately 2691 miles on vehicle. i was lucky to get out alive, i had to kick the doors open.

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18.3%
ODI 11755282

I purchased a used 2025 Kia Soul with approximately 12,930 miles on the odometer in July 2026. Prior to Friday, August 1, 2026, I had not experienced any warning lights, warning messages, drivability issues, or other symptoms. The vehicle appeared to operate normally. On August 1, 2026, as I pulled out of the parking lot, the car surged or lurched forward while pushing on the gas. I pulled over, and the engine RPM still would increase on its own while the vehicle was in park, and and while stopped with the brake pedal applied. On one occasion i…

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Fuel/Propulsion System
84.1%
ODI 10502334 · 22,791 mi

THE CLUTCH AND FLY WHEEL WORE OUT ON THE CAR AT 22K MILES. THIS IS EXTREMELY EARLY FOR A CLUTCH TO FAIL. THE CLUTCH FAILED ON A BUSY HIGHWAY (I-81) AND I WAS FORCED TO PULL OVER IN AN UNSAFE LOCATION. I HAVE DRIVEN MANUAL TRANSMISSIONS FOR MANY YEARS AND HAVE NEVER HAD A CLUTCH FAIL AT SUCH A LOW MILEAGE. *TR

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214.1%
ODI 10532211

FAULTY WIRING HARNESS. CAR WAS 3 WEEKS OLD.

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274.1%
ODI 10863386 · 6,000 mi

VERY SOON AFTER WE BOUGHT THE CAR NEW, WE DROVE TO CA. DURING THE DRIVE, I NOTICED THAT WHEN I WOULD SLOW TO TURN (LIKE INTO A DRIVE OR PARKING LOT) THE CAR WOULD ACT LIKE IT HAD A VAPOR LOCK- STARVED FOR FUEL. I WOULD PUMP THE GAS A COUPLE OF TIMES AND THE CAR WOULD RESPOND (SOMETIMES VIOLENTLY). THIS WAS AT LESS THAN 6K MILES. AFTER TRIPS TO THE DEALER, WHO RODE ALONG WITH ME AND KEPT THE CAR OVERNIGHT FOR THE MANAGER TO DRIVE, THEY RETURNED IT SAYING THEY COULD NOT REPLICATE MY ISSUE. SO, NOTHING COULD BE DONE. TWO SUCH COMPLAINTS AND I'M 3…

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546.0%
ODI 10632366 · 3,451 mi

WE WERE DRIVING 75 MPH. ON I-75 OUTSIDE DALTON GEORGIA IN LOTS OF TRAFFIC (THE OUTER LANE) AT WHICH TIME THE VEHICLE LOST ALL POWER AND SHUT DOWN. WE GRADUALLY COASTED TO THE SIDE OF THE ROAD AVOIDING NEAR CRASHES AND STOPPED COMPLETELY. WE TRIED RESTARTING THE VEHICLE AND IT WOULD NOT START. AFTER ABOUT 10 MINUTES THE VEHICLE RESTARTED BUT HAD NO POWER TO DRIVE. WE WERE TOWED TO A DEALERSHIP IN DALTON GEORGIA AND THE SERVICE PEOPLE LOOKED AT THE VEHICLE ON 8/18/2014 & SAID THEY COULD FIND NOTHING WRONG. WE PROCEEDED ON TOWARDS OUR DESTIN…

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768.5%
ODI 10715532 · 20 mi

FROM THE DATE OF PURCHASE UNTIL PRESENT THE VEHICLE HAS A LAG IN ACCELERATION WHEN AUTOMATIC TRANSMISSION SHIFTS FROM FIRST TO SECOND GEAR. THE LAG CAUSES A DANGEROUS CONDITION WHEN PULLING OUT. TOOK IT BACK TO THE DEALER 2 TIMES, AND EACH TIME WAS TOLD THERE WAS NOTHING THEY COULD DO UNTIL A ENGINE LIGHT CAME ON.

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8310.2%
ODI 11055101

I EXPERIENCE INTERMITTENT HESITATION WHEN PRESSING ON THE ACCELERATOR. IT FEELS LIKE THE CAR ISN'T DOWNSHIFTING CORRECTLY OR ISN'T GETTING ENOUGH FUEL IN ORDER TO PICK UP SPEED. I TOOK THE CAR TO THE KIA DEALER SERVICE DEPARTMENT AND THEY SAID THEY DIDN'T FIND ANY PROBLEMS AND COULDN'T DUPLICATE THE ISSUE. THE CAR CONTINUES TO INTERMITTENTLY HESITATE WHEN ACCELERATING. THIS HAPPENS IN ALL DRIVING CONDITIONS.

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186.6%
ODI 11171988

FOOT PRESSED ON GAS JUST STOPS IN MIDDLE OF THE ROAD. HAVE TO LET UP AND PRESS SECOND TIME TO GO AGAIN . WHILE DRIVING

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115.0%
ODI 11113971 · 340 mi

FROM A STOP, THE VEHICLE HAS A SIGNIFICANT HESITATION PULLING AWAY FROM A STOP SIGN/REDLIGHT ETC. AS YOU PUSHING THE GAS PEDAL DOWN, IT HESITATES THEN ACCELERATES HARD. HAS 340 MILES ON IT AT THIS TIME. DEALER AND KIA STATE THIS IS NORMAL FOR THE NEW TRANSMISSION/TURBO DESIGN. EVEN THE SERVICE MANAGER WAS SHOCKED WHEN HE DROVE IT SAYING HE WOULD NOT HAVE BOUGHT IT. I WOULD THINK THIS PROBLEM COULD BE RESOLVED WITH A PROGRAMMING UPDATE. MY CONCERN FOR SAFETY IS TO PART: 1ST, ANTICIPATING THE VEHICLE MAY GO WHEN IN FACT IT HESITATED TO PULL OFF C…

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128.8%
ODI 11245086 · 29,441 mi

DRAIN PLUG MISSING WHICH CAUSED A LEEK IN VEHICLE, WHICH CAUSED ENGINE TO BREAK WHILE DRIVIVNG CAR STOPPED WORKING, WAS TOWED THEN FOUND THE DRAIN PLUG WAS MISSING PLEASE HELP I HAVE BEEN READING AND FOUND OTHER CASES LIKE MINE ON THE KIA SOUL. MY CAR WAS STATIONARY ON THRE HIGHWAY. I HAD TO GET IT TOWED TO A GAS STATION WHERE I SLEPT IN THE CAR OVER NIGHT THEN CALL A TOW COMPANY TO TAKE ME TO THE CLOSEST KIA DEALERSHIP. THERE THEY TOLD ME THEIR FINDINGS.I HAD AN OIL CHANGE ON 05/20/19, AT A KIA DEALERSHIP IN MD. WHERE I BELIEVE THAT MY CAR W…

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153.9%
ODI 11276852 · 5,000 mi

I BOUGHT THE CAR IN MAY 2020. I FIRST REPORTED THE PROBLEM IN JULY. IT HAS SOMETHING TO DO WITH THE IDLE STOP AND GO FEATURE, AS IT ONLY HAPPENS WHEN THIS IT IS BEING USED. WHEN I COME TO STOPS AT RED LIGHTS AND STOP SIGNS. EVERYTHING SHUTS DOWN. WHEN I RELEASE MY FEET OFF THE BREAKS THE CAR MAKES A DULL QUAKE LIKE NOISE. I HAVE HAD THE CAR IN THE SHOP AT THE DEALERSHIP FOR 7 DAYS ALREADY. THEY CHANGED THE BREAK BOOSTER THINKING IT WAS THE PROBLEM, BUT IT WAS NOT. I HAVE BEEN TRYING TO SCHEDULE SOMEONE AT THE DEALERSHIP TO RIDE WITH ME FOR A FE…

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104.3%
ODI 11387530 · 10 mi

I WAS GOING TO GET MY MAIL ATTEMPTING TO PARK WHERE I ALWAYS PARK. I HIT THE BRAKE AND THE CAR SPED UP AND HIT TWO MAILBOXES. I COULDN'T GET IT TO STOP. I DO NOT KNOW HOW FAST IT WAS GOING WHEN I HIT THE MAILBOXES

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78.0%
ODI 11537779

9000 miles muffler failed, 12000 miles spark plugs cracked and was told it was sparking hot and could catch on fire, 13000 miles fuel injectors clogged with carbon, on going fuel smell in oil and shakes in idle with a/c on

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11.9%
ODI 11598272

I was backing up into my parking place in an alley way. I was turning slightly to the right to fit in and the car started to accelerate. I hit the back wall with the rear of my car. I put the car into drive not realizing it was still accelerating. I had my right foot on the brake. When I put the car into drive it accelerate very quickly even with my foot on the brake and I crashed into a door garage, wrecking my car, the garage door and the vehicle parked inside the garage. The automatic emergency braking system never activated either.

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Engine And Engine Cooling
42.1%
ODI 10447319

THE WHOLE FRONT OF THE CAR WAS ON FIRE AND THE WIND SHIELD EXPLODED. EVERYTHING MELTED DOWN AND CAR IS TOTALED. THIS INCIDENT WAS CAUSED BY AN INTERIOR MALFUNCTION WITH THE CAR. WOULD LIKE KIA TO REPLACE THIS CAR WITH A NEW CAR BECAUSE THIS WAS A NEW CAR THAT I PURCHASED THROUGH KIA. *TR

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254.9%
ODI 10427688

VEHICLE SUFFERED SUDDEN LOSS OF PERFORMANCE, WOULD ONLY ACCELERATE SLUGGISH, RPM WOULD NOT GO BEYOND 2500 RPM, HAD TO GET VEHICLE TOWED TO DEALERSHIP, LOST DRIVEABILITY. *TT

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375.6%
ODI 11206544 · 106,000 mi

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE DEALER DARCARS LANHAM KIA (9020 LANHAM SEVERN RD, LANHAM, MD 20706) WHERE IT WAS DETERMINED THAT THE CATALYTIC CONVERTER AND TWO OXYGEN SENSORS HAD FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) ON APRIL 12TH 2019. THE VEHICLE WAS DRIVEN BACK TO THE …

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414.6%
ODI 11341658 · 91,521 mi

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, WHITE SMOKE BEGAN TO EMIT FROM THE REAR END OF THE VEHICLE AS THE "PULL OVER IMMEDIATELY' AS WELL AS THE CHECK ENGINE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT IMMEDIATELY PULLED OVER AND SHUT THE VEHICLE OFF. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO HOMETOWN KIA (111 MIDTOWN AVE, MT HOPE, WV 25880) WHERE HE WAS INFORMED THAT THE ENGINE THREW A ROD AND THAT THE ENGINE WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS ALSO N…

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343.8%
ODI 10661753

2015 KIA SOUL SPUTTERED WHEN GOING FROM FIRST GEAR, TO SECOND GEAR AND THEN THIRD. CW ALSO, THE CHECK ENGINE LIGHT ILLUMINATED ON THE DASHBOARD. A DIAGNOSTICS REVEALED, THE VEHICLE WAS NOT FIRING ON ALL FOUR CYLINDERS AND THAT WAS THE REASON THE VEHICLE SEEMED SLUGGISH. THE ENGINE COVER WAS REMOVED AND IT WAS DISCOVERED ALL THE CYLINDERS WERE NOT CONNECTED. *JB

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668.1%
ODI 11432354 · 99,000 mi

The contact owns a 2016 Kia Soul. The contact stated while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal without warning. The contact then discovered that her vehicle was included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact called a dealer and scheduled an appointment to have the vehicle serviced. A few days after the appointment was made, the vehicle shut-off without warning while driving at 45 MPH. The contact was able to restart the vehicle; however, the veh…

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62.2%
ODI 11326484

WHEN DRIVING MY CAR 1 HOUR OR MORE AND TURN OFF THE CAR AND TURN ON AGAIN MY CAR AND IMMEDIATELY TURN ON THE AC MY CAR ENGINE SHAKES AND TURN OFF THE MOTOR. I LEFT MY CAR IN THE DEALER WHEN I BUY THE CAR IN 4 TIMES BUT NOBODY FOUND THE PROBLEM. SO I FEEL FEAR FOR WILL HAVE AN ACCIDENT. PLEASE I NEED HELP. I HAVE THIS PROBLEM SINCE 2018.*DT*JB *TR

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73.2%
ODI 11507013 · 150,000 mi

The contact owns a 2018 Kia Soul. The contact stated that after the vehicle received an oil change by an independent mechanic, his wife was driving at an undisclosed speed, and the vehicle lost motive power with the check engine warning light illuminated. The contact stated that a connecting rod had gone through the engine block and fallen out underneath the vehicle. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed that the engine needed to be replaced. T…

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53.7%
ODI 11538753 · 73,000 mi

The contact owns a 2019 Kia Soul. The contact stated while driving approximately 45 MPH, the vehicle started to lose motive power. The contact depressed the accelerator pedal, but the vehicle continued to lose motive power. The contact stated that there was no revving coming from the engine while depressing the accelerator pedal. The contact stated that the vehicle stalled; however, the power steering and braking system were still operable. The contact stated there was no warning light illuminated. The contact pulled off the roadway and was abl…

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102.6%
ODI 11612272

I was driving to work this morning and my check engine light started flashing.I took it to O'reilly's and plugged it in and it said something wrong with my engine.I just had it serviced and everything was fine and tell all of the sudden.This happened?Time this happened.I had to have 4 new engines put in my Kia.This has to be a recall

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4619.7%
ODI 11425410 · 2,416 mi

The contact owned a 2021 Kia Soul. The contact stated that soon after purchase of the vehicle, she discovered both low coolant and low oil levels upon inspection of the vehicle. There was no warning light illuminated. The contact had taken the vehicle to the dealer on two separate occasions. On her second visit, the contact stated that the dealer informed her to bring the vehicle back in 1,000 miles to check both oil and coolant levels to monitor the issues. The contact called the dealer back the next day to inform them that the coolant level h…

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1921.6%
ODI 11646458

The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The local dealer was contacted; however, the dealer informed that contact that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Exterior Lighting
115.7%
ODI 10583106 · 32,500 mi

TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE REAR LIGHTS WERE NOT BRIGHT ENOUGH WHICH PREVENTED HER FROM SEEING WHEN REVERSING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN EXPLAINED THAT THE VEHICLE WAS WORKING UP TO STANDARDS AND WAS UNABLE TO ALTER THE DESIGN. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 32,500.

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81.6%
ODI 10443440

NOT SURE IF MODEL IS 2012 OR 2011. A KIA SOUL WAS IN FRONT OF ME AT A STOP LIGHT. THE STOP LIGHTS ON THE VEHICLE WERE SO BRIGHT AS TO ALMOST BLIND ME. IS THERE A NATIONAL STANDARD THAT LIMITS THE MAXIMUM LIGHT ON BRAKE TAILLIGHTS? *TR

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101.5%
ODI 10605256

2013 KIA SOUL. CONSUMER WRITES IN REGARDS TO PROBLEMS ON THE DASH BOARD INVOLVING THE LIGHT INDICATOR FOR THE HEAD LIGHTS AND PARKING LIGHTS. *SMD THE CONSUMER DID NOT KNOW, HIS HEADLIGHTS WERE NOT ON. HE DISCOVERED THE INDICATOR DISPLAYED THE SAME PICTURE FOR THE PARKING LIGHTS AND THE HEADLIGHTS. THE CONSUMER STATED THE SECOND TIME, AS HE ENTERED HIS PARKING SPOT, IT BECAME OBVIOUS THE HEADLIGHTS WERE NOT ON, YET THE DASH BOARD INDICATED THERE WERE.

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12413.8%
ODI 10586447 · 6 mi

I HAD AN EMERGENCY AND TRIED AT NIGHT TO UNLOCK ELECTRIC DOORS FOR MY PASSENGERS AND I. UPON ATTEMPTING TO MANAGE THE EMERGENCY AND UNLOCK THE DOOR FOR MY PASSENGERS TO EXIT THE VEHICLE, I WAS GREATLY DELAYED BECAUSE THE "UNLOCK LIGHT IS NON FUNCTIONING" AND CAN'T BE SEEN IN THE DARK. THIS IS A SAFETY PROBLEM & I BELIEVE IT WARRANTS A RECALL BECAUSE THE DEALER REFUSES TO ACKNOWLEDGE IT AS A PROBLEM THAT NEEDS CORRECTING. THANKS GOD THERE WAS NO FIRE! PLEASE ADVISE AND ASSIST, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF IN…

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333.7%
ODI 11021789 · 77,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING, THE CONTACT NOTICED THAT THE FRONT DRIVER AND PASSENGER SIDE HEADLIGHTS FAILED WITHOUT WARNING. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE PLUGS WERE MELTED. THE CONTACT ALSO STATED THAT THE REAR DRIVER'S SIDE TAIL LIGHT FAILED WITHOUT WARNING. THE CONTACT REPAIRED THE DRIVER'S SIDE TAIL LIGHT, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS …

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131.6%
ODI 11130522

MY HEADLIGHTS FLICKER WHEN I'M DRIVING. SOMETIMES THEY SHUT COMPLETELY OFF AND DON'T COME BACK ON FOR SEVERAL SECONDS. I NOTICE THE PROBLEM NOT WHEN I USE MY INDICATORS. WHEN I FLICK THE INDICATOR ON MY HEADLIGHTS FLICKER OFF AND ON.

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00.0%

No examples available for this selection.

41.8%
ODI 11144286 · 5,500 mi

USUALLY AFTER A RAINY NIGHT OR WHEN THERE IS DEW IN THE MORNING, WITH THE VEHICLE IN PARK AND STATIONARY AT MY HOME, THE HEAD LIGHTS WILL NOT TURN ON AND THE WINDSHIELD/BACK GLASS WIPERS WILL NOT WORK. AFTER TURNING THE WIPERS ON AND OFF SEVERAL TIMES THEY MAY COME ON FOR A MOMENT AND THEN WILL NOT OPERATE AGAIN. DEALER HAS BEEN UNABLE TO DUPLICATE ISSUE TWICE SO FAR. HAS LESS THAN 6000 MILES ON IT. IT IS NOW DARK WHEN I AM LEAVING FOR WORK AND THIS IS A HUGE SAFETY ISSUE SINCE I CAN NOT DRIVE IT WITH OUT HEAD LIGHTS. IT IS ALSO ILLEGAL TO DRI…

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53.7%
ODI 11446269

Seat belts do not lock in place when braking, but randomly lock in place while cruising. Severe electric discharge from vehicle, as well as power surges causing lights to burn out repeatedly.

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61.6%
ODI 11297198 · 20 mi

I PURCHASED A 2020 KIA SOUL BARELY 3 WEEKS AGO. FIRST ISSUE IS THE FRONT LIGHTS. THEY ARE CONSTANTLY FOGGY AND WITH HUMIDITY. TOOK CAR TO THE DEALER AND WAS INITIALLY TOLD THAT IT WOULD CLEAR UP ONCE HIGH BEAMS ARE TURNED ON FOR 30 MINUTES WHICH IS UNREALISTIC AS YOU CAN'T HAVE YOUR HIGH BEAMS ON WHEN THERE ARE CARS IN FRONT OF YOU. WAS THEN TOLD THEY SUBMITTED A TICKET TO KIA AS THIS IS THE SECOND UNIT THEY HAD WITH SAME ISSUE. SECOND ISSUE IS THE FRONT SEAT HEADRESTS. THEY PUSH THE HEAD TO FAR FORWARD AND CAUSES CONSTANT HEADACHE AND NECKAC…

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62.6%
ODI 11372340 · 814 mi

WHILE DRIVING DOWN THE ROAD IN WET WEATHER CONDITIONS. THE VEHICLE LOST ALL POWER, LOST WIPERS AND HEADLIGHTS. HAPPENED ON INTERSTATE WHILE TRAVELING AT 65 MPH. VEHICLE STATED KEY WASN'T DETECTED IN CAR. WHILE IN MOTION USING OTHER VEHICLES HEADLIGHTS WAS ABLE TO GET OVER TO THE SIDE OF THE HIGHWAY THANKFULLY. VEHICLE WAS TOWED TO DEALER FOR ASSESSMENT.

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00.0%

No examples available for this selection.

47.7%
ODI 11498470

Last night was the first time I drove it in the dark while it was raining. The headlights absolutely SUCK!!! I’ve had daytime running lights that were brighter! I’ve had 6 volt headlights that were brighter! I probably have flashlights that are brighter! It’s seriously dangerous, in my humble opinion. There were times where the painted road stripes were worn down, no street lights, and I was literally driving blind. I was worried about driving off the road, or into oncoming traffic, as I could not see the road ahead of me. I will not drive this…

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26.9%
ODI 11630215

Headlights are not bright enough. In areas with no street lights it’s like driving with candles. The light is yellow and dim. This is a new car

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433.3%
ODI 11673048

Humidity gets insiste headlights. This issue affects headlights performance making hard to see at night. Safety is at risk.

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Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Engine74,750–118,986 mi93,000 mi376
ODI 10816168 · 3,000 mi

CAR IS EQUIPPED WITH ECO-BOOST AND ACTIVE "INTERMITTANT STOP AND GO" SYSTEM, WHICH IS ACTIVE EVERY START CYCLE UNLESS "DEACTIVATE" BUTTON IS ENGAGED.CAR HAS BEEN DRIVEN BY 18 YEAR OLD DAUGHTER FOR 3,000 MILES IN 6 MONTHS. THE ENGINE HAS SHUT DOWN AND NOT BEEN ABLE TO BE RESTARTED ON 2 SEPARATE OCCASIONS.BOTH TIMES THE ISG SYSTEM SWITCH WAS DEPRESSED, THE SYSTEM WAS DEACTIVATED,AND THE CAR WAS STATIONARY. THE SECOND TIME THE CAR SHUT DOWN WAS AT A VERY BUSY INTERSECTION, MY DAUGHTER IS A NEW DRIVER-SHE WAS HYSTERICAL. DEALER CLAIMS THERE IS NOTH…

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ODI 10898504 · 27,475 mi

THE CAR CAUGHT FIRE UNDER THE HOOD OF THE ENGINE. UPON ARRIVING HOME FROM GROCERY STORE PASSENGER NOTICED SMOKE UNDER THE HOOD. THE FIRE WAS EXTINGUISHED AND THE KIA EMERGENCY ROADSIDE SERVICE WAS CALLED. THE LOCAL KIA DEALER DOESNT WANT ANYTHING TO DO WITH THE CAR EVEN THOUGH THE CAR IS STILL UNDER FACTORY WARRANTY . KIA CORPORATE ISN'T MUCH HELP EITHER SAYING IT WILL BE 2-5 BUSINESS DAYS BEFORE SOMEONE FROM THERE WILL BE ABLE TO COME AND INSPECT IT. IN THE MEANTIME I AM STRANDED IN FORT WAYNE WITH NO TRANSPORTATION. AGAIN THE CAR IS STILL UN…

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ODI 10937965 · 14,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION LUNGED WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED THAT THE VEHICLE SHOOK VIGOROUSLY WHILE IDLING OR WHILE DRIVING. ALSO, THE VEHICLE WOULD SOMETIMES FAIL TO SWITCH GEARS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT …

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Unknown Or Other37,500–90,265 mi72,110 mi39
ODI 10715228 · 11 mi

KIA COUNTRY OF CHARLESTON, SOUTH CAROLINA SOLD ME A NEW 2015 KIA SOUL WHILE UNDER AN ACTIVE RECALL, PRIOR TO THE RECALL WORK BEING COMPLETED, IN APPARENT VIOLATION OF 49 U.S.C., SECTION 30112(A)(3). KIA SERVICE CAMPAIGN 116, A SAFETY RECALL TO CORRECT A POTENTIAL UNSAFE CONDITION RESULTING FROM THE FRACTURING OF THE ACCELERATOR PEDAL, APPEARS TO HAVE BEEN IN EFFECT WELL IN ADVANCE OF MY PURCHASE DATE OF 02 APRIL 2015. IT SEEMS THAT IN THE RUSH TO SELL ME THE VEHICLE, THE RECALL WORK WAS NOT COMPLETED, AND I WAS NOT NOTIFIED THAT A RECALL WAS IN…

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ODI 10747162 · 530 mi

WAS DRIVING DOWN AN INTERSTATE ON A JULY AFTERNOON. TEMPERATURE IN THE MID 90'S WITH AC SET ON 72. DRIVING WITH NO CARS AROUND AT 60MPH AND ALL OF A SUDDEN HEAR WHAT SOUNDS LIKE A GUN SHOT. I LOOKED AROUND TO SEE IF I COULD SEE ANYTHING WRONG AND DID NOT SEE ANYTHING UNTIL I LOOKED UP. THE PANORAMIC SUNROOF HAD SHATTERED COMPLETELY. THE ROOF FRAGMENTS I COULD SEE WAS LIFTING OUTWARD. I CALLED MY HAIRCUT APPOINTMENT TO CANCEL AND DROVE STRAIGHT TO THE NEAREST KIA DEALERSHIP. ON THE WAY OVER, THE SMALL GLASS FRAGMENTS BETWEEN THE ACTUAL BR…

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ODI 10775888 · 200 mi

I PURCHASED A KIA SOUL IN 2012 (2013 CAR) AND A MONTH LATER WAS IN INTENSIVE CARE FOR 5 DAYS WITH MYSTERIOUS SYMPTOMS. (I AM A HEALTHY WOMAN AND TAKE NO MEDICATIONS.) OVER THE NEXT 2 YEARS I STILL HAD PROBLEMS BUT THEY LESSENED. FOR THE PAST 6 MONTHS, I HAVE HAD NO SYMPTOMS. LAST MONTH I PURCHASED A KIA SOUL 2015 AND IN THE FOLLOWING WEEK I WAS BACK AT THE ER, AGAIN, NO DIAGNOSIS WHATSOEVER. SINCE THEN I HAVE HAD SIMILAR SYMPTOMS. PUTTING THE DATES TOGETHER, I THEN RESEARCHED KIA SOUL FOR TOXICITY, AND IT IS THE TOP CAR FOR HIGH TOXIC LEVE…

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Fuel/Propulsion System41,250–97,750 mi65,000 mi34
ODI 10715532 · 20 mi

FROM THE DATE OF PURCHASE UNTIL PRESENT THE VEHICLE HAS A LAG IN ACCELERATION WHEN AUTOMATIC TRANSMISSION SHIFTS FROM FIRST TO SECOND GEAR. THE LAG CAUSES A DANGEROUS CONDITION WHEN PULLING OUT. TOOK IT BACK TO THE DEALER 2 TIMES, AND EACH TIME WAS TOLD THERE WAS NOTHING THEY COULD DO UNTIL A ENGINE LIGHT CAME ON.

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ODI 10838681 · 4,000 mi

CAR HESITATES WHEN ACCELERATING AT AN INTERSECTION LEAVING YOU TEMPORARILY WITHOUT POWER. DEALER ACKNOWLEDGES THE PROBLEM, BUT SAYS IT IS WITHIN SPECS AND THERE IS NO FACTORY FIX.

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ODI 10937965 · 14,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION LUNGED WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED THAT THE VEHICLE SHOOK VIGOROUSLY WHILE IDLING OR WHILE DRIVING. ALSO, THE VEHICLE WOULD SOMETIMES FAIL TO SWITCH GEARS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT …

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Electrical System35,250–108,500 mi64,000 mi42
ODI 10723359 · 2,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT HEARD A LOUD NOISE AND HAD TO SHUT OFF AND RESTART THE VEHICLE IN ORDER FOR THE LOUD NOISE TO STOP. THE VEHICLE ALSO FAILED TO START PROPERLY. THE FAILURE RECURRED MULTIPLE TIMES. THE OIL WARNING LIGHT AND OTHER LIGHTS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE MECHANIC STATED THAT THEY WERE UNABLE TO LOCATE A FAILURE. THE VEHICLE …

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ODI 10766295 · 6,743 mi

MY SON WAS IN A REAR-END COLLISON IN HIS 2015 KIA SOUL, THAT ALSO PUSHED HIM INTO THE PERSON IN FRONT OF HIM. MY SON WAS AT A STOP AS WELL AS THE VEHICLE IN FRONT OF HIM, WHEN A MID SIZED SUV DOING APPROXIMATELY 30-40MPH SLAMMED ON HER BRAKES AND REAR ENDED MY SON. THE SOUL'S BUMPER WENT UNDERNEATH THE CHEVY TAHOE IN FRONT OF HIM. THE AIRBAGS DID NOT DEPLOY. WHEN POLICE AND EMS SHOWED UP AND ASKED HIM IF HE COULD DRIVE IT OFF THE ROAD, THE VEHICLE STARTED, BUT ACCELERATOR WOULD NOT WORK. THEY PUSHED IT OFF THE ROAD. AFTER TOWING TO THE B…

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ODI 10822508 · 3,600 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT APPROXIMATELY 30 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,600. UPDATED 03/16/16*LJ THE CONSUMER STATED THE DEALER REPLACED THE HIGH PRESSURE FUEL PUMP. HOWEVER, THE PROBLEM HAPPENED AGAIN TWO WEEKS LATER. UPDATED 03/30/16.*JB

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Power Train77,000–118,250 mi92,640 mi34
ODI 10822508 · 3,600 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT APPROXIMATELY 30 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,600. UPDATED 03/16/16*LJ THE CONSUMER STATED THE DEALER REPLACED THE HIGH PRESSURE FUEL PUMP. HOWEVER, THE PROBLEM HAPPENED AGAIN TWO WEEKS LATER. UPDATED 03/30/16.*JB

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ODI 10838023 · 2,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 35 MPH, THE MANUAL TRANSMISSION WAS SHIFTED TO SECOND GEAR AND THERE WAS SIGNIFICANT POWER LOSS IN THE MOMENTUM OF THE VEHICLE. THE VEHICLE WAS ALMOST TO THE POINT OF STALLING BEFORE THERE WAS SUDDEN ACCELERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.

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ODI 10897902 · 11,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE STEERING COLUMN, SHIFTER, AND BRAKES FAILED TO OPERATE. AS A RESULT, THE VEHICLE WAS INVOLVED IN A SIDE IMPACT COLLISION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TO THE DEALER. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V736000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE…

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Steering7,875–69,250 mi34,750 mi26
ODI 10786212 · 134 mi

FIRST OCCURRED AT 134 MILES ON MY 2015 KIA SOUL...BOUNCY VIBRATING SHAKY RIDE COULD BE FELT UNDER MY FEET LIKE SOMETHING BUMPING THE BOTTOM OF THE CAR AND IN THE STEERING WHEEL LIKE SOMEONE WAS TAPPING ON IT CONTINUOUSLY. PASSENGERS FRONT AND REAR CAN FEEL THE VIBRATING SHAKE. HAS BEEN RETURNED TO DEALER FIVE TIMES WITH THIS PROBLEM AND HAS NOT YET BEEN REPAIRED. IT IS SO BAD IT'S UNCOMFORTABLE TO RIDE IN AND DRIVE. TWO SERVICE TECHS HAVE TOLD ME THEY FEEL IT BUT DON'T KNOW WHAT IT IS. LOCAL DEALER REFUSED SERVICE AFTER THE FOURTH TIME SAY…

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ODI 10806346 · 3,000 mi

TL* THE CONTACT OWNED A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING LOST POWER AND THE STEERING WHEEL LOCKED, CAUSING THE VEHICLE TO ROLL OVER FIVE TIMES BEFORE CRASHING INTO A MAILBOX. ALL THE AIR BAGS DEPLOYED. THE LOCAL POLICE, THE FIRE DEPARTMENT, AND THE PARAMEDICS WERE AT THE SCENE. A POLICE REPORT WAS FILED. THERE WERE MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND WAS TOWED TO A TOW YARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT ASSIST. THE VIN WAS INVALID. TH…

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ODI 10816705 · 20,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 45 MPH AND MAKING A LEFT TURN, THE VEHICLE VEERED TO THE RIGHT. THE CONTACT STATED THAT THE VEHICLE DROVE UP ONTO A SIDEWALK, WHERE ALL FOUR TIRES WERE PUNCTURED, THE OIL PAN WAS DAMAGED, THE SUBFRAME WAS BENT, AND THE FRONTAL AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED TO THE DEALER. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

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Engine And Engine Cooling99,756–146,000 mi112,878 mi31
ODI 11329387 · 156,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE SOUNDED WITH A LOUD BANG WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE BLOCK CRACKED AND THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 156,000. *BF*JB

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ODI 11432295 · 25,000 mi

The contact owns a 2015 Kia Soul. The contact stated while turning off the vehicle, there was an abnormal fuel odor detected. The contact received notification of NHTSA campaign number: 19V120000 (Engine, Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the vehicle was working as designed and that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was …

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ODI 11444675 · 99,600 mi

The contact's daughter owns a 2015 Kia Soul. The contact stated that while his daughter was driving at 30 MPH, the engine oil warning light illuminated, and she heard abnormal sounds coming from the engine. The contact stated that as the vehicle began to stall, his daughter veered to the side of the road and parked the vehicle. The vehicle was towed to the dealer who diagnosed the vehicle but did not inform the contact of the diagnostic result. The dealer advised the contact that they could not repair the vehicle as he had failed to complete th…

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Exterior Lighting66,410–93,761 mi80,750 mi22
ODI 11021789 · 77,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING, THE CONTACT NOTICED THAT THE FRONT DRIVER AND PASSENGER SIDE HEADLIGHTS FAILED WITHOUT WARNING. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE PLUGS WERE MELTED. THE CONTACT ALSO STATED THAT THE REAR DRIVER'S SIDE TAIL LIGHT FAILED WITHOUT WARNING. THE CONTACT REPAIRED THE DRIVER'S SIDE TAIL LIGHT, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS …

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ODI 11030161 · 87,543 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 40 MPH, THE LOW BEAM HEADLIGHTS AND THE INSTRUMENT PANEL LIGHTS TURNED OFF AND CAME BACK ON APPROXIMATELY A SECOND LATER. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY TIME THE VEHICLE WAS DRIVEN AT NIGHT. OVER THE PAST TWO MONTHS, THE LOW BEAM HEADLIGHTS AND THE INSTRUMENT PANEL LIGHTS FLICKERED. THE VEHICLE WAS TAKEN TO THE DEALER (BROWNS KIA IN MANASSAS, VIRGINIA) FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. …

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ODI 11061589 · 90,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE DRIVER'S SIDE HEAD LAMP ASSEMBLY PIGTAIL FAILED TO FUNCTION AS THE DRIVER'S SIDE LOW BEAM LIGHTS WERE SHORTING AND BEGAN TO FLICKER. THE CONTACT HAD TO MANEUVER THE HEADLIGHT SWITCH TO GET THE LIGHTS TO REMAIN ILLUMINATED; HOWEVER, THEY CONTINUED TO FLICKER AND SHORT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CLASSIC KIA (902 WALTON DR, TEXARKANA, TX 75503, [phone removed]) WHO REPLACED THE BULB. WITHIN A WEEK, THE DRIVER'S SIDE LIGHT FAILED TO ILLUMINATE AGAIN. CLASSIC KIA WAS CO…

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Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

9 reports2024-112026-10

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-112None
ODI 11623685 · 96,643 mi

The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The contact noticed a knocking sound coming from the engine. The vehicle was able to restart however the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the Catalytic Overheating Protection Engine Control Unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue and a case was opened. The vehicle was not rep…

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ODI 11627470

November 26, 2024 Dear NHTSA, I am writing to report a serious safety concern regarding my 2015 Kia Soul. On [XXX], I was involved in a severe car accident. Despite the significant impact, the airbag system failed to deploy. I have attached photos of the vehicle damage for your reference. This incident is particularly alarming as the vehicle had recently been serviced for recalls at Phil Smith Kia (4250 N Federal Hwy, Lighthouse Point, FL 33064). The failure of the airbag system to deploy raises serious concerns about the safety and quality…

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2024-125None
ODI 11628588

We bought Kia Soul in July of '23 from a dealership. We had no knowledge of a recall on this vehicle from the dealer. Although it was sold to us, and assumed it was in good working order. In December of 2023, the engine/electrical system had an issue. The car was smoking, the battery was changed and it seemed to be mostly solved, although here was smoke coming from the oil area. At no point were we told that there was a recall on this vehicle or sent communications saying so. This was fixed at an independent garage - not Kia, and again we had…

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ODI 11629970

The engine system in my 2025 Kia Soul malfunctioned, as indicated by the activation of the P1326 warning light. This diagnostic code typically signals serious engine issues, such as potential rod-bearing damage. Despite this warning, the authorized dealership, Jim Bone Kia of Santa Rosa, only replaced the knock sensor after I asked to conduct a Bearing Clearance Test (BCT), which they claimed passed. However, prior inspections had revealed metal debris in the oil, which strongly suggests internal engine damage. The failure to conduct a thorough…

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ODI 11630433

I was driving about 50mph when my car suddenly stopped accelerating. I rolled down the hill a little before I hit the brake and put the car in park right in the middle of the street in traffic

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2025-013None
ODI 11634251

I was driving my 2015 Kia Soul along a 4 lane highway when the Check Engine light came on and begun to flash. The Kia began to lose about 5 mph off and then return to the previous rate of speed a few minutes later. Then it would repeat the cycle. As the vehicle lost the engine power, the steering also became very tight as if the power steering was also malfunctioning. I could also hear a slight tapping sound, as the driver side window was open just a few inches. Since I had my mother whom is ailing with dementia and heart problems, I tried to r…

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ODI 11637085

Incredibly high oil consumption. Spending so much money on keeping oil in it.

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ODI 11637866 · 92,881 mi

The contact owns a 2015 Kia Soul. The contact stated while driving approximately 45 MPH, the vehicle was bucking and lurching forward. The contact stated that the check engine warning light was illuminated. The contact stated that the failure recently occurred while driving and the vehicle was lurching while depressing the accelerator pedal. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the catalytic converter needed to be replaced. The mechanic referred the contact to a dealer after rel…

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2025-024None
ODI 11640273

Involved in wreck air bags did not deploy.

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ODI 11644879

My daughter was driving my car on [XXX] when suddenly there was a pop and the car stopped working. Honestly she could have been killed but by the grace of God nobody was behind or aside her and she was able to coast over to the breakdown lane. This could have been a very different story. An independent mechanic notated engine failure codes, a worn crank shaft which triggered a sensor to seize the engine or go into “limp mode” then heavy metal in the engine oil. Maintenance was performed and AAA unaccompanied towed the vehicle to Wagner Kia in S…

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ODI 11644880

Electrical power steering

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2025-039None
ODI 11646160 · 115,000 mi

The contact owns a 2015 Kia Soul. The contact stated that the check engine warning light was illuminated intermittently. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); and the Catalytic Overheating Protection Engine Control Unit logic was updated to prevent overheating of the catalytic converter. After the recall repair was completed, the failure persisted. The contact took the vehicle to a certified mechanic, who diagnosed that the catalytic converter needed to be cleaned. The vehicle…

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ODI 11648806

I was making a left turn onto a street and the check engine light started flashing and the car immediately went into limp mode. Code is showing p1326

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ODI 11648970

My headlights turn off when I use my blinkers. They also flicker sometimes.

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2025-044None
ODI 11652658

No early warning lights displayed, but traveling on the interstate in this Kia Soul, having only 74,000 original miles on it when sudden knocking began. Had to quickly get to a stopping point and eventually have the vehicle towed. Mechanic reported is the very common Theta II motor issue where a spun bearing has occurring and could have easily locked up the engine, causing safety risks. Only after the start of the knocking did the oil lamp indicator begin to flicker; was not even a stead light. Indications are that though some recalls were …

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ODI 11653528 · 101,725 mi

The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking and ticking sound coming from the engine. The contact stated that while slowing down to come to a stop, the engine sounded very weak, as if the vehicle was going to shut off. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the engine was consuming an excessive amount of engine oil, and that the catalytic convertor, knock sensor, a…

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ODI 11655733

Hello, I own currently a car, Kia Soul 2015 , I bought it from car auction, it was recovered after theft! The car is clean title! When I got it home a mechanic looked at it and told me the piston rod came out through the engine block and engine is seized up and this is a common problem for this model of Kia, piston rod is damaging the block , oil spilling and catching fire and he told me I need to go to the dealership because some people get their cars fixed if they meet the criteria for recall! Also I saw there is one more open recall this ca…

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2025-054None
ODI 11659455 · 105,000 mi

The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. The engine misfired and the transmission shuttered. In addition, the check engine warning light illuminated. The vehicle was driven to the shoulder of the road. The engine seized. The vehicle was towed to the dealer where it was diagnosed with a failed catalytic converter. The contact was informed that the catalytic converter needed to be replaced. The vehi…

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ODI 11662441

My 2015 Kia Soul is experiencing ongoing, severe oil consumption. Despite having an extended warranty for rod bearing failure (15 years/150,000 miles), my Kia dealership refuses to perform an oil consumption test because my vehicle has slightly exceeded 100,000 miles (currently at ~106,500). I brought the vehicle in multiple times for oil loss before reaching 100,000 miles, but no one informed me that a test existed or was needed. The car burns through oil every 3,000 miles or less, sometimes with no oil showing on the dipstick before the next…

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ODI 11662642

Vehicle Information: 2015 Kia Soul Issue Summary: My 2015 Kia Soul experienced a sudden engine failure while I was driving. The check engine light began flashing, and the vehicle went into limp mode, drastically reducing power and creating an immediate safety risk on the road. The dealership diagnosed the issue and found a knock sensor code (P1326), which confirmed the need for an engine replacement. This was especially alarming because the knock sensor had already been replaced during a previous service, as part of Kia’s known effort to addr…

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2025-063None
ODI 11666048 · 77,000 mi

The contact owns a 2015 Kia Soul. The contact stated while driving approximately 60 MPH, the transmission unexpectedly downshifted, and the vehicle decelerated while the accelerator pedal was depressed. No warning light was illuminated. In addition, while driving approximately 40 MPH, the vehicle failed to accelerate as intended while the accelerator pedal was depressed. The vehicle was taken to a local independent mechanic to be diagnosed. The vehicle was diagnosed with engine failure. The vehicle was taken to a local dealer for a second opini…

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ODI 11668441

Excessive oil consumption noted at around 40,000 miles. No visible smoke coming from tail pipe but burnt oil smell coming from underneath car in region of catalytic converter. Had engine visually inspected and had pressure test done by repair shop; no engine seal compromise present. Took vehicle to dealer to report and was told that warranty did not apply to this issue. Car eventually burning 2-3 quarts of oil every 800 miles. Traded car in at just over 99,000 miles due to oil consumption and concern about failure. Private party mechanic a…

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ODI 11670410

On April 24, 2022, while driving my 2015 Kia Soul, the vehicle suddenly caught fire. The fire originated in the engine compartment and destroyed the vehicle. This occurred despite the existence of a known safety recall related to the Knock Sensor Detection System (KSDS), which has been linked to engine fires in Kia vehicles. Following the incident, Kia America declined responsibility, and a joint investigation attempt by my insurer, USAA, was ignored. Kia proceeded with an independent investigation and later concluded that the cause was “undete…

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2025-072None
ODI 11673545

Subject: Possible Design Flaw in Accelerator Pedal – Kia Soul 2015 Dear Kia/NHTSA Representative, I am the owner of a 2015 Kia Soul and would like to report a concern regarding the design of the accelerator pedal. I have observed that when the vehicle is turned on and in “Park” mode, the accelerator pedal can be easily pressed unintentionally simply by moving the foot slightly while seeking a more comfortable position. This appears to be related to the low and forward positioning of the pedal, combined with the soft sensitivity of the electr…

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ODI 11676406

1- ENGINE It’s been about 3 months that when I depress the gas pedal the car skips or hiccups and I get a check engine light on I have to accelerate slowly this also happening while I am driving it’s worse if I try to pass a car

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2025-086None
ODI 11678659

When using the blinker, the headlights turn off completely or temporarily. I’ve seen this as a normal thing on Reddit and other sites

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ODI 11678913

On [XXX] around [XXX], we were headed westbound on [XXX] toward Boise when the car began making a clanking sound. In less than a minute, the car was pouring smoke, clanking stopped and car completely failed. I coasted to side of freeway, car would not turn over, i did not try more than once for fear of further damage or starting a fire. When tow driver came and car was moved, it exposed a giant puddle of oil and pieces of what looked like MELTED metal. The tow driver stated it was a connection rod piece and engine is likely shot. I immediately …

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ODI 11679958

Engine started running rough, took it to a shop and was told that oil has been going through the exhaust and has clogged up the catalytic converter. Advised the engine must be replaced. Contacted a second shop and was told the same thing. Have been advised this is the same failure as the current recall for 2021 to 2023 but ours is 2015 and isn’t covered. Looking for guidance. Thank you.

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2025-095None
ODI 11685149

When I signal a lane change, the lights flicker or turn off completely. Happens often.

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ODI 11686208

THE VEHICLE IS BURNING THROUGH OIL AND NOW THE GARAGE I HAVE TAKEN THE CAR TO IS SAYING IT WILL NEED A NEW ENGINE SOON. ALSO I HAVE NEVER BEEN NOTIFIED OF THE RECALLS.

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ODI 11686476

Driving home from supermarket. Car made a loud bang and started smoking from under the hood. Pulled over into parking lot. Car continued to smoke and within minutes caught on fire from under the hood. Car was engulfed in flames within minutes.

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2025-105None
ODI 11692223

Kia soul engines are known for burning through oil very quickly. the recall does not include my car because i have a 2.0L engine. The excessive oil consumption of my engine completely melted the inside of my catalytic converter. my car only has 106,000 miles, so this shouldn't be an issue. I had my check engine light come on, so the mechanic told me to use different gas and turned the light off. My catalytic converter being completely blocked and melted is directly related to the oil consumption of the engine. i had two mechanics comfirm this. …

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ODI 11692373 · 145,000 mi

The contact owns a 2015 Kia Soul. The contact stated that while starting the vehicle, there was a rattling sound coming from the engine compartment. The rattling sound also occurred while driving at various speeds. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine). The vehicle was taken to the dealer, who inspected the vehicle and informed the contact that the engine would not be replaced due to the mileage exceeding the mileage limitation of 60,000 and other unstated …

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ODI 11693181

Headlamp Multi-Function Switch Service Campaign Hazwewdiouse may cause colition or vision impairment. from ongoing traffic and or insufficient illumination While driving lights will flicker, causing drivers to high beam you, it does not matter if the high beams are on or not, the light will randomly flicker and turn off, very dangerous in southern and eastern areas, there is limited to no street/road Lights It has been noted that For some 2014 Kia Soul models, Kia issued a warranty extension and a service bulletin (SC330) to address intermit…

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2025-113None
ODI 11697646 · 89,600 mi

The contact owns a 2015 Kia Soul. The contact stated that while the vehicle was idling or accelerating, the vehicle started shaking at the front end near the engine. The vehicle hesitated while accelerating. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine), and the vehicle was towed to the dealer. The software update was performed; however, the failure persisted. The dealer informed the contact of DTC: P70300, which should have been resolved with the recall repair, wh…

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ODI 11700450

I am getting a code that indicates an issue with the catalytic converter. P0420 to be specific. The engine is continually misfiring and check engine light comes on and off randomly. Car broke down completely at one point in October and had to replace the battery but check engine light was still on when I got it to start. The car shakes uncontrollably every time I drive it and gets even worse when idling. I took it to a mechanic and they believe it to be amongst the 2011-2016 SC176 recalled Kia Souls where high exhaust temperatures can damage th…

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ODI 11701261 · 164,410 mi

The contact owns a 2015 Kia Soul. The contact stated that while her daughter was driving 20 MPH, the vehicle lost motive power and stalled. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was towed to the contact's residence. The vehicle was then towed to the local dealer, where it was diagnosed and determined that three cylinders were misfiring. The vehicle was not repaired. The vehicle was towed back to the contact's residence. The…

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2025-126None
ODI 11702229 · 123,000 mi

The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, with smoke coming from the engine compartment. The check engine warning light was illuminated. The contact pulled into a parking lot, where the engine overheated, and there was oil leaking from the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the engine had failed and needed to be replaced. The engine was replaced. The contact stated that later, while driving at …

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ODI 11702495

As I was driving home on the highway, my car began making a noise I never heard before. I looked out of my rear view and began to see smoke coming from my car. As I was trying to get off the highway, my car began to lose control. I couldn’t get completely off the highway so I pulled into a small corner. I realized my hood was on fire when I stopped. I grabbed my purse and keys and ran down the highway as fast as I could. By this time my car was engulfed in flames. A woman saw me in distress and helped me and allowed me to get in her car for saf…

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ODI 11704363

On the way back from Missouri to Oklahoma, while on the turnpike the engine made a clanking sound and lost acceleration power. The car shook some, luckily the car was able to steer of to the right side of the shoulder just before a bridge. Car came to a stop and would not start. It was snowing and a child was in the car. The closest person for help was 3 1/2 hours away. The hazard lights did work but the car was not started back up after the loud clunk and shaking. Was not sure what happened at that moment. Did not want any further damage to oc…

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2026-013None
ODI 11710722

The engine warning light illuminated and the vehicle began to hesitate and lose power while driving, making the vehicle unsafe to operate. The problem involves the engine and powertrain. A Kia dealer inspected the vehicle and found a timing-related engine fault code (P0014). The dealer stated the condition is consistent with the Kia engine bearing failure recall and referenced recall SC200PS, but said this VIN was not included. The vehicle has reduced power and cannot be safely driven. This creates a safety risk because the engine can lose powe…

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ODI 11711835

Despite receiving official recall notices and taking my vehicle to two separate Kia-authorized dealerships, I have not been provided with the necessary repairs, putting both my safety and livelihood at serious risk. At both dealerships, I was told that the issues, including a clogged catalytic converter and a failing exhaust manifold, fell within the scope of the recall. However, instead of performing the recall work, they simply cleared the codes and returned the vehicle to me. As a result, I was forced to pay out of pocket for repairs that s…

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ODI 11713913

My car was returned to me in a dangerous condition following a recall repair. I have a receipt that says that my break system was operating as it should be after recall work was completed but as I was driving it home from picking it up from dealership my break system comply went out for the second time while driving it. The dealership refuses to pay to have my car towed back to the service center to be checked out. My car is not drivable and the dealership had my car for 35 days when recall work was being done. I haven't been able to drive my c…

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2026-024None
ODI 11716979

Owned vehicle for 1 year. On [XXX} the vehicle kept Stalling and wouldn't accelerate. Drove to service station. Had 4 coils and spark plugs replaced. Car was still not right- compression test confirmed engine failure. Had car towed to KIA dealer Matt Blatt rt 37 Toms River, NJ. Their diagnostic shows 3rd cylinder failure top engine. Class action lawsuit on engine failure coverage is for bottom engine failure. Regardless the entire engine needs replacement. There's thousands of these cars with both top engine and bottom engine failure- …

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ODI 11717476 · 126,000 mi

The contact owns a 2015 Kia Soul. The contact stated that while driving at 20 MPH, the brakes became inoperable. There were no warning lights illuminated. The contact stated that the vehicle was towed to the local dealer for Service Campaign SC334 - Brake Line Corrosion. The vehicle was repaired after 35 days, but the failure recurred. While driving approximately 40-45 MPH, the brakes became inoperable. The driver began pumping the brake pedal, but the brakes failed to respond. There was an exclamation symbol displayed on the instrument cluster…

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ODI 11719055

My 2015 Kia Soul (VIN: [XXX] ) experienced sudden catastrophic engine failure: loud pop, knocking, and immediate loss of power. The engine has a hole in piston #2 and a hole in valve #3. This is a known safety defect included in the Hyundai/Kia Theta II engine settlement. My vehicle has KSDS update installed, but Kia and the dealership are denying warranty repair unless a specific code (P1326) or rod-bearing damage is found. The engine failure occurred without warning and placed me in danger. Kia's refusal to cover a known safety defect leave…

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2026-034None
ODI 11721691 · 200,900 mi

The contact owns a 2015 Kia Soul. While driving at an undisclosed speed, the check engine warning light illuminated, indicating a failure with the catalytic converter. The vehicle was taken to an independent mechanic, where it was diagnosed, and the mechanic associated the failure with NHTSA ID Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was then taken to the dealer for the recall repair. Approximately 20,000 miles later, the failure reoccurred, and the vehicle was returned to the independent mechanic. The mechanic stated…

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ODI 11722329 · 215,035 mi

The contact owned a 2015 Kia Soul. While driving at 55 MPH, the contact heard a loud "pop" sound followed immediately by visible flames originating from under the hood. No warning lights or indicators were illuminated before the fire. The vehicle was occupied by 2 occupants; the occupants were able to safely exit. The contact noticed black smoke coming from underneath the hood. The fire started in the engine bay and spread to the rest of the vehicle. The fire was extinguished by the fire dept, police report was filed. The vehicle was deemed des…

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ODI 11725829

Anti theft ignition protector and another recall that makes the car have engine compartment fires. My car is at risk of being stolen as well as catching fire. Yes the problem has been confirmed from by Kia dealer. Yes the check engine light keeps coming on. It first appeared 02/10/2026. I purchased the car from b&g auto sales located at 3922 W Indian School Rd, Phoenix, AZ 85019 and they installed an aftermarket ignition cylinder so the recalls that needed to be done couldn’t be done.

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2026-044None
ODI 11728455 · 99,912 mi

The contact owns a 2015 Kia Soul. The contact stated that the vehicle was repaired under NHTSA Campaign: 19V120000 (Engine, Engine and Engine Cooling); however, the repair failed to prevent the failure. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power while the accelerator pedal was depressed. The vehicle was taken to an independent mechanic, where it was diagnosed with a misfire in cylinders #1 through #4; the ignition coils were replaced. The vehicle was repaired; however, the failure reoccurred…

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ODI 11728990

White paint is peeling off roof and back hatch. Had been washing car at automatic car wash and noticed edges were all chipping. Stopped wash in car as afraid it would get worse. Just hand washed the roof and now the whole roof is peeling chipping. This has been occurring for over a year. When I bought the car there was a spot on the hood without paint. They repaired it. Didn’t realize the whole car would get like that.

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ODI 11730247

My check engine light continues periodically turn on and off; diagnostics done by independent service centers shows the code indicating there's something wrong with my catalytic converter. I discovered the make and model of my vehicle has a recall for this issue, but upon contacting Kia directly and speaking with services members & customer care I was told that my vehicle does not fall under the recall even though it is showing the same signs as the vehicles that have. It has not been inspected by anyone other than the hired mechanic and I'm no…

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2026-053None
ODI 11736644 · 177,000 mi

The contact stated that when taking the vehicle to complete recall repairs for NHTSA Campaign Number 20V750 (Engine) The contact was informed that due to the milage on the vehicle that the repaired did not have to be completed. The contact stated they have experienced knocking and oil leakage that is related to the mentioned recall. The manufacturer was not notified of the issue. The approximate ,mileage 177,000.

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ODI 11739274

On the highway, not reaching speed at expected RPM, try increasing power and RPM stops climbing at 3500, and speed decreases suddenly, car starts bucking, check engine light flashing. I pull over, stop, and keep going after several minutes idling with no apparent issue continuing. I take the car to get a computer check of the engine light code, P0420 for catalytic converter efficiency. Take car to dealer, they diagnose the converter as being both melted and clogged, quote me $4200 to replace with OEM part. Go to get second opinion at another se…

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ODI 11740279

The vehicle exhibited a severe mechanical engine knock, significant magnetic iron debris in the engine oil, and subsequently triggered diagnostic trouble code P1326 (Bearing Wear Limit Exceeded). This indicates imminent connecting rod bearing failure, which is a known defect subject to lifetime warranty extensions and safety recalls under the Hyundai/Kia Engine Litigation. This defect poses a severe safety risk, as it can cause sudden engine seizure, catastrophic loss of motive power at highway speeds, or an engine fire, creating an immediate c…

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2026-066None
ODI 11742369 · 134,700 mi

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine). The contact stated that while her husband was driving at 20 MPH, the Check Engine warning light illuminated, and the vehicle stalled. The vehicle could not be restarted. The vehicle was pushed to the residence, then towed to a dealer, who stated that the failure was related to the active recall, although the diagnosis was unclear. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was…

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ODI 11744129

The vehicle is a 2015 Kia Soul with the 1.6L GDI engine. The check engine light came on solid, and a dealer later confirmed diagnostic trouble code P0420, indicating the catalyst system efficiency is below threshold on bank 1. The catalytic converter and engine are still on the vehicle and available for inspection upon request. This condition matches the defect described in Kia’s SC176 safety recall for 2012–2016 Soul vehicles with the 1.6L GDI engine, in which overheating of the catalytic converter can lead to internal engine damage and even …

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ODI 11745028 · 118,981 mi

The contact owns a 2015 Kia Soul. The contact stated that while driving 40 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended, with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with knock sensor failure, valve cover gasket failure, and an inoperable oil pan. The contact was informed that the knock sensor, valve cover gasket and oil pan needed to be replaced. The vehicle was repaired. The vehicle was released to the contact. The contact stated …

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2026-074None
ODI 11748191

Engine went into limp mode on highway on June 30th 2026 and is available now for inspection. Partner and daughter were almost hit by a semi. VIN was registered on Kia website..Kia and dealership inspected and took responsibility for engine recall and deemed it safe on October 6th 2025. Check engine light came on.

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ODI 11750114

White paint chipping

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ODI 11752482 · 99,000 mi

The contact owned a 2015 Kia Soul. The contact stated that while driving 55 MPH, bystanders notified the contact that the vehicle was on fire. The contact pulled over, exited the vehicle, opened the hood, and there were flames coming from the engine. No warning light was illuminated. The contact's boyfriend called 911. No injuries were sustained. No medical attention was required. A Police report was not filed. The Fire Department extinguished the fire. The vehicle was destroyed. The vehicle was towed to the residence. The vehicle was not repai…

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2026-082None
ODI 11754309

Please see attached documents. I have also put them in the US mail. One to KIA: Kia Customer Care Center, Kia Motors America, Inc., P.O. Box 52410, Irvine, CA, 92619-2410 and one to the National Highway Traffic Safety Administration: 1200 New Jersey Avenue, S.E., Washing, DC 20590.

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ODI 11754821

Dealer refusing to honor open recall remedy for SC200 / NHTSA 20V750000 on 2015 Kia Soul VIN [XXX], approx 100k miles. Recall shows "no unrepaired recall found" on NHTSA VIN lookup, but KSDS update and engine bearing test were never performed. Kia of Cheyenne states: 1) must pay for recall because update not done, 2) must pay for unrelated repairs first, 3) must provide all oil receipts, 4) will not perform free remedy. Second dealer Fort Collins Kia service phone rings no voicemail. Request NHTSA reopen recall and enforce free remedy per 49 US…

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2026-092None
ODI 11761735 · 90,000 mi

The contact owned a 2015 Kia Soul. The contact stated that while driving approximately 40 MPH, there was smoke coming from the exhaust, with an abnormally loud popping sound coming from the vehicle. The vehicle was pulled over to the side of the road, and the contact exited the vehicle and became aware that there was a line of fire on the main road leading to the bottom of the vehicle. The contact stated that a week prior to the failure, there was an abnormal burning odor coming from inside the vehicle. The contact called the Emergency Services…

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ODI 11765549

Seatbelt on front passenger side locked up and continued to tighten until passenger had to release. Then seatbelt never returned to function. It locked up completely.

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2026-10 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 238 reports

2022: 20 complaints · 2023: 38 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
202261620
2023192938
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
20228404
20234705

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentEngineUnknown Or OtherFuel/Propulsion SystemElectrical SystemPower TrainSteeringEngine And Engine CoolingExterior Lighting
Engine—
50
ODI 11151029 · 90,280 mi

HAD THE TRANSMISSION SERVICED AFTER HAVING VEHICLE IN MULTIPLE TIMES FOR THE ENGINE VIBRATION ON 8/18/2018. CAR CONTINUED TO VIBRATE. TOOK CAR TO ANOTHER DEALERSHIP TO HAVE IT LOOKED AT. THE RECOMMENDED FUEL INJECTION AND OIL CHANGE. I HAD THIS WORK PERFORMED IN SEPTEMBER 2018. DROVE VEHICLE AND MY OIL LIGHT CAME ON. PULLED OVER AND NOTICED CAR WAS EXTREMELY LOW ON OIL. ADDED OIL AND DROVE TO FIND A PARTS STORE TO HAVE PUT ON A MACHINE AND NEVER MADE IT. CAR STARTED HESITATING AND SQUEALING AND I PULLED OVER AND HAD IT TOWED. SERVICE MECHANIC S…

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ODI 11184728 · 133,300 mi

MY ENGINE LIGHT COMES ON AND GO OFF. MY OIL IS ALWAYS LOW.

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ODI 11190125

I GET THIS ROCKING/JERKING/ FEELING IN THE ENTIRE CAR WHILE HOLDING THE BRAKE AND SLOWLY INCHING FORWARD OR BACKWARD, AS IN GOING REALLY, REALLY SLOW. THE FEELING IS WORSE THAN OTHER TIMES RANDOMLY WHILE DRIVING. FOR A FACT IT IS ABSOLUTELY WORSE WHEN THE CAR HAS BEEN SITTING OVERNIGHT AT HOME OR AT WORK ALL DAY

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50
ODI 10937965 · 14,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION LUNGED WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED THAT THE VEHICLE SHOOK VIGOROUSLY WHILE IDLING OR WHILE DRIVING. ALSO, THE VEHICLE WOULD SOMETIMES FAIL TO SWITCH GEARS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT …

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ODI 11271377 · 89,000 mi

I WAS DRIVING HOME AND CAR WAS MAKING A NOISE.SOUNDED LIKE A TRUCK.I CHECK THE OIL AND IT WAS VERY LOW AND DARK.IT HAD RECENTLY GOT AN OIL CHANGE.I PUT IN 3 QUARTS AND THEN IT WAS AT THE RIGHT LEVEL.IT STOPPED MAKING THE NOISE.BUT I SMELL GAS FROM THE TAILPIPE.THIS WAS BEFORE IT SOUNDED LIKE A TRUCK.I STEPPED ON THEE GAS AND THE CAR BARELY MOVES.THEN THE CHECK ENGINE LIGHT SHOWED UP IT WAS MISFIRE CODES MULTIPLE CYLINDER.I HEAR A LOUD HISSING SOUND LIKE A TURBO OR SOME SORT OF EXHAUST LEAK.BAD MILEAGE BURNS A QUART OF OIL EVERY TWO DAYS.THE TR…

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ODI 11290929 · 97,000 mi

I'M AWARE OF YOUR INVESTIGATION INTO THE 2015 KIA SOUL. MINE CAUGHT FIRE YESTERDAY MORNING ON I75 IN FL. I WOULD LIKE TO OFFER IT TO YOUR ORGANIZATION FOR INVESTIGATION. IT IS LOCATED: CRICKET'S 13601 US HWY 41 SPRINGHILL FL 34610 THANK-YOU I WILL HELP IN ANYWAY POSSIBLE TO GET THIS PROBLEM SOLVED. CONTACT ME ANYTIME. I WAS DRIVING IN THE MIDDLE LANE WHEN IT HESITATED LIKE IT WASN'T GETTING GOOD GAS FLOW AND WITHIN A MILE IT MADE A HISS AND JUST GOT HEAVY. LUCKILY THERE WAS NO TRAFFIC, I GOT SAFELY OF THE ROAD AND WITHIN 10 MIN IT WAS …

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24
ODI 11244378 · 54,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE WOULD RANDOMLY STALL HOWEVER, MOMENTS LATER THE VEHICLE WOULD RESTART. THE CONTACT ALSO, STATED THAT THE VEHICLE HAS FAILED TO START ON SEVERAL OCCASIONS. IN ADDITION, AN ELECTRICAL BURNING ODOR WAS PRESENT INSIDE THE CABIN AS WELL AS A HUMMING AND A CLICKING SOUND WAS AUDIBLE COMING FROM THE DASHBOARD. NO WARNING LIGHTS WERE ILLUMINATED. THE BATTERY WAS REPLACED BUT THE FAILURES CONTINUED TO OCCUR. THE VEHICLE WAS TOWED TO THE LOCAL DEALER…

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ODI 11323058 · 80,000 mi

I WAS DRIVING DOWN CHUCKANUT DRIVE. WINDY ROAD, I CAME TO A CORNER GOING 15 MPH THEN IT FELT LIKE THE ENGINE TURNED OFF. SO I PULLLED OVER TO SEE. WHEN I STOPPED THE ENGINE WAS STILL ON SO I PUT IT IN PARK TURNED THE CAR OFF AND OPENED HOOD CHECKED OIL EVERYTHING SEEMED FINE START DRIVING AGAIN I NOTICED IT WAS VERY TOUCHY ON GAS PEDAL YOU COULDN'T REALLY ACCELERATE. I GET LIKE 2 MILES DOWN THE ACCELERATOR STOPPED THEN IT JUST HAD THE WORST NOISE COMING FROM ENGINE AND THE DASH LIGHT SAID OIL WAS BLINKING ! I COULDN'T GO ANY FURTHER! I SAT THE…

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ODI 11341808 · 116,193 mi

I BROUGHT MY VEHICLE UP TO BENSON KIA TO GET RECALLS REPAIRED ON MY 2015 KIA SOUL. THERE WERE ISSUES WITH THE CATALYTIC CONVERTER DUE TO A RECALL AND I WAS INFORMED BY THE SERVICING STATION AT BENSON KIA THAT THE ISSUE WAS RESOLVED. THERE IS A RATTLING NOISE THAT IS COMING FROM THE VEHICLE. BEFORE I DROVE MY VEHICLE OFF THE LOT THE RATTING NOISE WAS STILL PRESENT. I ASKED THEM TO LOOK AT THE VEHICLE BEFORE I DROVE OFF THE LOT. THE MECHANIC BRENT LOOKED AT THE VEHICLE AND TOLD ME THAT IT IS THE RESONATOR MAKING THE NOISE AND IT IS FROM A BUILD …

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44
ODI 10937965 · 14,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION LUNGED WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED THAT THE VEHICLE SHOOK VIGOROUSLY WHILE IDLING OR WHILE DRIVING. ALSO, THE VEHICLE WOULD SOMETIMES FAIL TO SWITCH GEARS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT …

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ODI 11151029 · 90,280 mi

HAD THE TRANSMISSION SERVICED AFTER HAVING VEHICLE IN MULTIPLE TIMES FOR THE ENGINE VIBRATION ON 8/18/2018. CAR CONTINUED TO VIBRATE. TOOK CAR TO ANOTHER DEALERSHIP TO HAVE IT LOOKED AT. THE RECOMMENDED FUEL INJECTION AND OIL CHANGE. I HAD THIS WORK PERFORMED IN SEPTEMBER 2018. DROVE VEHICLE AND MY OIL LIGHT CAME ON. PULLED OVER AND NOTICED CAR WAS EXTREMELY LOW ON OIL. ADDED OIL AND DROVE TO FIND A PARTS STORE TO HAVE PUT ON A MACHINE AND NEVER MADE IT. CAR STARTED HESITATING AND SQUEALING AND I PULLED OVER AND HAD IT TOWED. SERVICE MECHANIC S…

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ODI 11191155 · 77,000 mi

I WAS DRIVING TWENTY MILES PER HOUR. THE ENGINE WAS RATTLING THEN I LOST POWER. THE CAR CAUGHT ON FIRE AFTER THAT.

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11
ODI 11191735 · 72,323 mi

STARTING THE ENGINE THE IDLE SPEEDS UP FAST, A FEW SECONDS LATER IT SLOWS TO NORMAL. WHEN DRIVING TODAY, THERE WAS NO ACCELERATION WHEN ATTEMPTING TO. VEHICLE WAS DIFFICULT FOR FUEL TO ALLOW ACCELERATION. I USED MY CAR ALL DAY TODAY. THIS EVENING THE VEHICLE WON'T START WITH THE STEERING WARNING LIGHT TURNING ON. ALMOST LIKE THE BATTERY WAS DEAD. THE VEHICLE FINALLY STARTED WITH ACCELERATION HIGH, THE THE ENGINE LIGHT TURNED ON AND STAYED ON. I DECIDED NOT TO USE THE VEHICLE AND WILL CONTACT THE DEALERSHIP. PURCHASED THE VEHICLE FROM A DE…

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ODI 11341815 · 116,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBERS: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) AND 17V608000 (STEERING) AT BENSON KIA OF SPARTANBURG (1100 N PINE ST, SPARTANBURG, SC 29303). UPON RETURN OF THE VEHICLE, THE CONTACT HEARD AN ABNORMAL RATTLING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO HAVE ADDITIONAL WORK PERFORMED. THE CONTACT WAS INFORMED THAT THE RESISTER LOCATED UNDERNEATH THE CATALYTIC CONVERTER WAS THE CAUSE OF THE RATTLING NOI…

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ODI 11397051

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V608000 (STEERING) AND 20V750000 (ENGINE). THE CONTACT STATED THAT SHE ATTEMPTED TO CONTACT JERRY SMITH KIA (101 N HILL BLVD, BURLINGTON, WA 98233) TO SCHEDULE THE RECALL REPAIR HOWEVER, THE LOCAL DEALER STATED THAT THE KIA CYBER SYSTEM WAS HACKED AND THE SYSTEM WAS DOWN. THE APPOINTMENT WAS NOT SCHEDULED NOR WAS THE VEHICLE REPAIRED. THE CONTACT NOTIFIED THE MANUFACTURER WHO VERIFIED THE DEALER INFORMATION. THE CONTACT STATED THAT THE MANUFACTU…

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22
ODI 11432295 · 25,000 mi

The contact owns a 2015 Kia Soul. The contact stated while turning off the vehicle, there was an abnormal fuel odor detected. The contact received notification of NHTSA campaign number: 19V120000 (Engine, Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the vehicle was working as designed and that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was …

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ODI 11444675 · 99,600 mi

The contact's daughter owns a 2015 Kia Soul. The contact stated that while his daughter was driving at 30 MPH, the engine oil warning light illuminated, and she heard abnormal sounds coming from the engine. The contact stated that as the vehicle began to stall, his daughter veered to the side of the road and parked the vehicle. The vehicle was towed to the dealer who diagnosed the vehicle but did not inform the contact of the diagnostic result. The dealer advised the contact that they could not repair the vehicle as he had failed to complete th…

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ODI 11471161 · 103,629 mi

The contact owns a 2015 Kia Soul. The contact stated the vehicle was being driven to the dealer for an oil change when the vehicle stalled. The vehicle was able to be restarted. The contact stated that the oil level warning light was illuminated. The vehicle was taken to the dealer and diagnosed and the contact was informed that the engine needed to be replaced; however, the vehicle was not repaired. The contact stated that the dealer stated that the recall under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) needed to be …

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1
ODI 11323058 · 80,000 mi

I WAS DRIVING DOWN CHUCKANUT DRIVE. WINDY ROAD, I CAME TO A CORNER GOING 15 MPH THEN IT FELT LIKE THE ENGINE TURNED OFF. SO I PULLLED OVER TO SEE. WHEN I STOPPED THE ENGINE WAS STILL ON SO I PUT IT IN PARK TURNED THE CAR OFF AND OPENED HOOD CHECKED OIL EVERYTHING SEEMED FINE START DRIVING AGAIN I NOTICED IT WAS VERY TOUCHY ON GAS PEDAL YOU COULDN'T REALLY ACCELERATE. I GET LIKE 2 MILES DOWN THE ACCELERATOR STOPPED THEN IT JUST HAD THE WORST NOISE COMING FROM ENGINE AND THE DASH LIGHT SAID OIL WAS BLINKING ! I COULDN'T GO ANY FURTHER! I SAT THE…

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Unknown Or Other
50
ODI 11151029 · 90,280 mi

HAD THE TRANSMISSION SERVICED AFTER HAVING VEHICLE IN MULTIPLE TIMES FOR THE ENGINE VIBRATION ON 8/18/2018. CAR CONTINUED TO VIBRATE. TOOK CAR TO ANOTHER DEALERSHIP TO HAVE IT LOOKED AT. THE RECOMMENDED FUEL INJECTION AND OIL CHANGE. I HAD THIS WORK PERFORMED IN SEPTEMBER 2018. DROVE VEHICLE AND MY OIL LIGHT CAME ON. PULLED OVER AND NOTICED CAR WAS EXTREMELY LOW ON OIL. ADDED OIL AND DROVE TO FIND A PARTS STORE TO HAVE PUT ON A MACHINE AND NEVER MADE IT. CAR STARTED HESITATING AND SQUEALING AND I PULLED OVER AND HAD IT TOWED. SERVICE MECHANIC S…

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ODI 11184728 · 133,300 mi

MY ENGINE LIGHT COMES ON AND GO OFF. MY OIL IS ALWAYS LOW.

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ODI 11190125

I GET THIS ROCKING/JERKING/ FEELING IN THE ENTIRE CAR WHILE HOLDING THE BRAKE AND SLOWLY INCHING FORWARD OR BACKWARD, AS IN GOING REALLY, REALLY SLOW. THE FEELING IS WORSE THAN OTHER TIMES RANDOMLY WHILE DRIVING. FOR A FACT IT IS ABSOLUTELY WORSE WHEN THE CAR HAS BEEN SITTING OVERNIGHT AT HOME OR AT WORK ALL DAY

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—
10
ODI 11221484 · 60,400 mi

JUNE 18, 2019-DRIVING ON HIGHWAY, STARTED TO PASS A SLOW MOVING VEHICLE, PRESSED ACCELERATOR AND IT WOULD NOT GO FASTER AT FIRST, THEN IT DID GO A LITTLE FASTER. I MOVED BACK INTO DRIVING LANE AND PROCEEDED BUT I SLOWED DOWN TO 55 MPH (POSTED SPEED LIMIT 70) . KEPT LOSING SPEED, PUT ON EMERGENCY FLASHERS, AS I WAS EXITING OFF HIGHWAY TO SAFE SPOT SMOKE STARTED BILLOWING FROM BEHIND VEHICLE. STOPPED CAR, AS GOOD WAS OPENED A SMALL FIRE TURNED LARGER. I GRABBED MY FIRE EXTINGUISHER FROM BACK STORAGE COMPARTMENT AND EXTINGUISHED FIRE. TOW TRUCK DR…

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ODI 11385694 · 138,000 mi

MY 2015 KIA SOUL STALLS AND WON'T PASS 45 MPH I WAS AT THE TURNPIKE WHEN IT HAPPEN. I ALSO KNOW PEOPLE WITH THE SAME PROBLEM AND THAT THERE WAS A RECALL ON THE CATALYTIC CONVERTER. BUT WHEN I LOOK UP FOR MY CAR ITS SAYS I DON'T HAVE A RECALL. WHY ISN'T THERE A RECALL FOR THIS?

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ODI 11423862

I purchased my car in March of 2020. A month after I had my car the brake pads wore out with NO indication and the calipers broke. I called Kia and explained what the issue was. They tried to blame my mechanic. I told them that their technicians had to have known the brake pads were low if they did a thorough inspection. I was laughed at. I told the man that I was going to report them to the Better Business Bureau. He then told me to bring it to Kia. I told him it was at my mechanics and I no longer trusted their technicians to do the work o…

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5
ODI 11355299 · 110,000 mi

WHILE DRIVING IN NEIGHBORHOOD CAME TO A STOP AND WHEN I PROCEEDED TO GO MY CAR WOULDN'T MOVE AND I WAS PRESSING ON GAS PEDAL, 5 SECONDS LATER MY CAR ACCELERATED REALLY FAST AND SUDDENLY AND I ALMOST REAR ENDED THE CAR IN FRONT OF ME. THE DELAYED SHIFTING HAS ALMOST CAUSED AN ACCIDENT THREE TIMES NOW! I DON'T FEEL SAFE DRIVING MY KIA AND I JUST BOUGHT THIS CAR 2 MONTHS AGO. ALSO CHECK ENGINE LIGHT COMES ON AND CODE READ IS P0420.

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ODI 11360853 · 45,000 mi

WHILE DRIVING 70MPH ON A HIGHWAY, MY KIA SOUL SPONTANEOUSLY BURST INTO FLAMES UNDERNEATH A STRANGER STOPPED WITH A FIRE EXTINGUISHER LUCKILY. FIRE DEPT SAYS HAD WE NOT USED THE EXTINGUISHER, MY CAR QUITE LIKELY WOULD HAVE EXPLODED. PRIOR TO INCIDENT, I HAD NO WARNING LIGHTS ON, NO OIL LEAK, OIL NEEDED CHANGING SOON BUT WASN'T TOO LOW. THERE WAS NO COLLISION.

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ODI 11365743 · 45,000 mi

FOR OVER A YEAR, I'VE HAD THE ENGINE LIGHT ILLUMINATE A DOZEN TIMES AND EVERYTIME I'VE HAD TO VISIT MY DEALERSHIP TO HAVE THE SYSTEM SCANNED AND ALWAYS REPORTS ERROR CODE: P050A. I'VE BEEN TOLD BY THE SHOP THAT KIA IS AWARE OF THE ISSUE AND NO FIX IS AVAILABLE AT THIS TIME. HAVING TO CONSTANTLY GO BACK TO THE DEALERSHIP SHOP FOR AN ERROR ON KIAS PART IS REDICULOUS AND HAS COST WAY TOO MUCH OF MY TIME AND ADDED MILEAGE. A YEAR OF THE SAME STORY, "AWAITING A FIX" AND NO UPDATES, TIMETABLE OR SIGN THAT KIA ACTUALLY CARES AND IS WORKING ON A RES…

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6
ODI 11151029 · 90,280 mi

HAD THE TRANSMISSION SERVICED AFTER HAVING VEHICLE IN MULTIPLE TIMES FOR THE ENGINE VIBRATION ON 8/18/2018. CAR CONTINUED TO VIBRATE. TOOK CAR TO ANOTHER DEALERSHIP TO HAVE IT LOOKED AT. THE RECOMMENDED FUEL INJECTION AND OIL CHANGE. I HAD THIS WORK PERFORMED IN SEPTEMBER 2018. DROVE VEHICLE AND MY OIL LIGHT CAME ON. PULLED OVER AND NOTICED CAR WAS EXTREMELY LOW ON OIL. ADDED OIL AND DROVE TO FIND A PARTS STORE TO HAVE PUT ON A MACHINE AND NEVER MADE IT. CAR STARTED HESITATING AND SQUEALING AND I PULLED OVER AND HAD IT TOWED. SERVICE MECHANIC S…

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ODI 11319937 · 113,000 mi

THE CAR IS NOT ACCELERATING PROPERLY AND NOT CHANGING GEARS CORRECTLY AND AUTOMATICALLY. THE CHECK ENGINE LIGHT IS ON AND IS RUNNING SEVERAL CODES. IT MAY BE THE CATALYTIC CONVERTERS. I WAS DRIVING ON THE HIGHWAY AND MY CAR STARTED PUTTING AND NO ACCELERATING PAST 60MPH. IT MAKES THIS LOUD CLICKING NOISE WHEN I TRY AND GO FASTER AND ALSO IT SOUNDS REALLY LOUD LIKE A LAWN MOWER.

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ODI 11337168 · 106,850 mi

2015 KIA SOUL + HAS JUST BEEN CHECKED BY OUR DEALERSHIP SERVICE DEPARTMENT FOR NOT ACCELERATING AND SHIFTING PROPERLY. DEALER PERFORMED TRANSMISSION SERVICE AT 106,768 MILES ON JUNE 30, 2020, AND THIS DID NOT CLEAR THE ISSUES, 2ND SERVICE INSPECTRION ON JULY 1, 2020 RESULTED IN SERVICE DEPARTMENT SAYING THE ISSUES ARE WITH A PLUGGED CATALYTIC CONVERTER, WHICH HAS BEEN A POTENTIAL CONTRIBUTOR TO THE ONGOING NHTSA INVESTIGATION OF ALL KIA SOUL MODELS WITH THE 2.0L NU ENGINE. WE ALSO NOTED EXCESSIVE OIL CONSUMPTION TO THE SERVICE DEPARTMENT ON MU…

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2
ODI 10786212 · 134 mi

FIRST OCCURRED AT 134 MILES ON MY 2015 KIA SOUL...BOUNCY VIBRATING SHAKY RIDE COULD BE FELT UNDER MY FEET LIKE SOMETHING BUMPING THE BOTTOM OF THE CAR AND IN THE STEERING WHEEL LIKE SOMEONE WAS TAPPING ON IT CONTINUOUSLY. PASSENGERS FRONT AND REAR CAN FEEL THE VIBRATING SHAKE. HAS BEEN RETURNED TO DEALER FIVE TIMES WITH THIS PROBLEM AND HAS NOT YET BEEN REPAIRED. IT IS SO BAD IT'S UNCOMFORTABLE TO RIDE IN AND DRIVE. TWO SERVICE TECHS HAVE TOLD ME THEY FEEL IT BUT DON'T KNOW WHAT IT IS. LOCAL DEALER REFUSED SERVICE AFTER THE FOURTH TIME SAY…

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ODI 11541522

The car stalls constantly and has been going on for years. Kia had claimed to have fixed the problem that they had fixed the problem however they never did because the car has been continuing to stop in the middle of the road. This car is very dangerous and it has no recalls on it. The catalytic converter is a problem and even though it has been a problem for Kia souls mine is not listed in the recall. Needless to say that this has put me and my child in immediate Life-threatening danger multiple times.

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00
Fuel/Propulsion System
50
ODI 10937965 · 14,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION LUNGED WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED THAT THE VEHICLE SHOOK VIGOROUSLY WHILE IDLING OR WHILE DRIVING. ALSO, THE VEHICLE WOULD SOMETIMES FAIL TO SWITCH GEARS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT …

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ODI 11271377 · 89,000 mi

I WAS DRIVING HOME AND CAR WAS MAKING A NOISE.SOUNDED LIKE A TRUCK.I CHECK THE OIL AND IT WAS VERY LOW AND DARK.IT HAD RECENTLY GOT AN OIL CHANGE.I PUT IN 3 QUARTS AND THEN IT WAS AT THE RIGHT LEVEL.IT STOPPED MAKING THE NOISE.BUT I SMELL GAS FROM THE TAILPIPE.THIS WAS BEFORE IT SOUNDED LIKE A TRUCK.I STEPPED ON THEE GAS AND THE CAR BARELY MOVES.THEN THE CHECK ENGINE LIGHT SHOWED UP IT WAS MISFIRE CODES MULTIPLE CYLINDER.I HEAR A LOUD HISSING SOUND LIKE A TURBO OR SOME SORT OF EXHAUST LEAK.BAD MILEAGE BURNS A QUART OF OIL EVERY TWO DAYS.THE TR…

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ODI 11290929 · 97,000 mi

I'M AWARE OF YOUR INVESTIGATION INTO THE 2015 KIA SOUL. MINE CAUGHT FIRE YESTERDAY MORNING ON I75 IN FL. I WOULD LIKE TO OFFER IT TO YOUR ORGANIZATION FOR INVESTIGATION. IT IS LOCATED: CRICKET'S 13601 US HWY 41 SPRINGHILL FL 34610 THANK-YOU I WILL HELP IN ANYWAY POSSIBLE TO GET THIS PROBLEM SOLVED. CONTACT ME ANYTIME. I WAS DRIVING IN THE MIDDLE LANE WHEN IT HESITATED LIKE IT WASN'T GETTING GOOD GAS FLOW AND WITHIN A MILE IT MADE A HISS AND JUST GOT HEAVY. LUCKILY THERE WAS NO TRAFFIC, I GOT SAFELY OF THE ROAD AND WITHIN 10 MIN IT WAS …

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10
ODI 11221484 · 60,400 mi

JUNE 18, 2019-DRIVING ON HIGHWAY, STARTED TO PASS A SLOW MOVING VEHICLE, PRESSED ACCELERATOR AND IT WOULD NOT GO FASTER AT FIRST, THEN IT DID GO A LITTLE FASTER. I MOVED BACK INTO DRIVING LANE AND PROCEEDED BUT I SLOWED DOWN TO 55 MPH (POSTED SPEED LIMIT 70) . KEPT LOSING SPEED, PUT ON EMERGENCY FLASHERS, AS I WAS EXITING OFF HIGHWAY TO SAFE SPOT SMOKE STARTED BILLOWING FROM BEHIND VEHICLE. STOPPED CAR, AS GOOD WAS OPENED A SMALL FIRE TURNED LARGER. I GRABBED MY FIRE EXTINGUISHER FROM BACK STORAGE COMPARTMENT AND EXTINGUISHED FIRE. TOW TRUCK DR…

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ODI 11385694 · 138,000 mi

MY 2015 KIA SOUL STALLS AND WON'T PASS 45 MPH I WAS AT THE TURNPIKE WHEN IT HAPPEN. I ALSO KNOW PEOPLE WITH THE SAME PROBLEM AND THAT THERE WAS A RECALL ON THE CATALYTIC CONVERTER. BUT WHEN I LOOK UP FOR MY CAR ITS SAYS I DON'T HAVE A RECALL. WHY ISN'T THERE A RECALL FOR THIS?

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ODI 11423862

I purchased my car in March of 2020. A month after I had my car the brake pads wore out with NO indication and the calipers broke. I called Kia and explained what the issue was. They tried to blame my mechanic. I told them that their technicians had to have known the brake pads were low if they did a thorough inspection. I was laughed at. I told the man that I was going to report them to the Better Business Bureau. He then told me to bring it to Kia. I told him it was at my mechanics and I no longer trusted their technicians to do the work o…

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7
ODI 11192806

TAKALA RECALL WHEN I PUSH ON GAS PEDAL IT TAKES 3-10 SECONDS TO KICK IN ACTS LIKE ITS NOT GETTING ANY GAS LET UP ON GAS PEDAL THEN IT KICKS INHAPPENS 3-4 TIMES A DAY THE WINDOW WORKS WHEN SLID DOWN DOESN'T TAKE A HOLD WHEN TRY TO RAISE IT BACK UP BUT NOT ALL TIME WE DON'T DO WINDOW A LOT DUE TO THAT PROBLEM ON RIGHT SIDE FRONT WHILE IN MOTION THEN STOPPING AND TRYING TO STOP AGAIN GAS PEDAL DOESN'T KICK IN CAR IS SLUGGISH TAKES A BIT TO GO

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ODI 11221603 · 75,000 mi

MY VEHICLE IS HAVING ISSUES STARTING. THE STARTER AND BATTERY HAVE ALL BEEN REPLACED ALREADY. I HAD THE BATTERY REPLACED AND SOON AS I DROVE AWAY IT STALLED AND I WAS STRANDED. I HAVE READ NUMERIOUS COMPLAINTS FROM OTHER VEHICLE OWNERS OF THE SAME VEHICLE. I NEED HELP.

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ODI 11271413 · 80,000 mi

THE CAR COMPUTER IS NOT REGISTERING THE CORRECT GEAR THE CAR IS PLACED INTO, THUS CAUSING THE CAR TO BYPASS CRITICAL SAFETY FEATURES. THE CAR'S POWER TRAIN, ELECTRIC SYSTEMS, AND FUEL SYSTEMS FAIL INTERMITTENTLY AS A RESULT OF FAILING NEUTRAL SAFETY INHIBITOR. THE CAR READS THAT THE GEAR IS IN DRIVE INSTEAD OF PARK AND WILL NOT TURN OVER. THOUSANDS OF OTHER KIA CUSTOMERS ARE REPORTING THE SAME ISSUES SINCE 2010 WITH NO RESOLUTION. DEALERSHIP SERVICE CENTERS HAVE NOT BEEN ABLE TO HELP THE CUSTOMERS BECAUSE THE DIAGNOSTIC TOOLS DO NOT PICK UP ON …

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9
ODI 10937965 · 14,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION LUNGED WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED THAT THE VEHICLE SHOOK VIGOROUSLY WHILE IDLING OR WHILE DRIVING. ALSO, THE VEHICLE WOULD SOMETIMES FAIL TO SWITCH GEARS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT …

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ODI 11271377 · 89,000 mi

I WAS DRIVING HOME AND CAR WAS MAKING A NOISE.SOUNDED LIKE A TRUCK.I CHECK THE OIL AND IT WAS VERY LOW AND DARK.IT HAD RECENTLY GOT AN OIL CHANGE.I PUT IN 3 QUARTS AND THEN IT WAS AT THE RIGHT LEVEL.IT STOPPED MAKING THE NOISE.BUT I SMELL GAS FROM THE TAILPIPE.THIS WAS BEFORE IT SOUNDED LIKE A TRUCK.I STEPPED ON THEE GAS AND THE CAR BARELY MOVES.THEN THE CHECK ENGINE LIGHT SHOWED UP IT WAS MISFIRE CODES MULTIPLE CYLINDER.I HEAR A LOUD HISSING SOUND LIKE A TURBO OR SOME SORT OF EXHAUST LEAK.BAD MILEAGE BURNS A QUART OF OIL EVERY TWO DAYS.THE TR…

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ODI 11271413 · 80,000 mi

THE CAR COMPUTER IS NOT REGISTERING THE CORRECT GEAR THE CAR IS PLACED INTO, THUS CAUSING THE CAR TO BYPASS CRITICAL SAFETY FEATURES. THE CAR'S POWER TRAIN, ELECTRIC SYSTEMS, AND FUEL SYSTEMS FAIL INTERMITTENTLY AS A RESULT OF FAILING NEUTRAL SAFETY INHIBITOR. THE CAR READS THAT THE GEAR IS IN DRIVE INSTEAD OF PARK AND WILL NOT TURN OVER. THOUSANDS OF OTHER KIA CUSTOMERS ARE REPORTING THE SAME ISSUES SINCE 2010 WITH NO RESOLUTION. DEALERSHIP SERVICE CENTERS HAVE NOT BEEN ABLE TO HELP THE CUSTOMERS BECAUSE THE DIAGNOSTIC TOOLS DO NOT PICK UP ON …

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3
ODI 11052451 · 30 mi

I RECIBE RECALL FOR AIRBAGS, STERING PINION . THE FUEL SENDING LEVEL UNIT IS DAMAGE AND THE GAUGE FUEL LEVEL IS DOWN. BUT THAT REASON THE SYSTEM TURN ON THE CHECK ENGINE LIGHT.

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ODI 11555795

Car has an heavy gas smell like when the car is started ,has to crank up and car shakes when it’s started steering is off and etc.

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ODI 11634251

I was driving my 2015 Kia Soul along a 4 lane highway when the Check Engine light came on and begun to flash. The Kia began to lose about 5 mph off and then return to the previous rate of speed a few minutes later. Then it would repeat the cycle. As the vehicle lost the engine power, the steering also became very tight as if the power steering was also malfunctioning. I could also hear a slight tapping sound, as the driver side window was open just a few inches. Since I had my mother whom is ailing with dementia and heart problems, I tried to r…

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0
1
ODI 11297130 · 49,000 mi

WHILE GETTING READY FOR A 160 MILES TRIP, A FRIEND OF MINE CHECK THE ENGINE OIL AND FOR OUR SURPRISE IT WAS OFF STICK..NO OIL BUT THE LIGHT ON THE DASHBOARD NEVER GOT ON AS A WARNING. I TOOK IT TO WALMART AND YES, THEY MADE THE OIL CHANGE WITH THE NOTE ON PAPERS THAT IT HAD LITTLE OIL ONLY...WHY THIS HAPPENED ON A KIA SOUL 2015 WITH ALMOST 50,000 MILES?..I DON'T UNDERSTAND AND WHAT MIGHT HAPPENED IF I WERE GOING INTO THE 160 MILES TRIP WITHOUT OIL?..VERY RISKY..I THINK

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Electrical System
24
ODI 11244378 · 54,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE WOULD RANDOMLY STALL HOWEVER, MOMENTS LATER THE VEHICLE WOULD RESTART. THE CONTACT ALSO, STATED THAT THE VEHICLE HAS FAILED TO START ON SEVERAL OCCASIONS. IN ADDITION, AN ELECTRICAL BURNING ODOR WAS PRESENT INSIDE THE CABIN AS WELL AS A HUMMING AND A CLICKING SOUND WAS AUDIBLE COMING FROM THE DASHBOARD. NO WARNING LIGHTS WERE ILLUMINATED. THE BATTERY WAS REPLACED BUT THE FAILURES CONTINUED TO OCCUR. THE VEHICLE WAS TOWED TO THE LOCAL DEALER…

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ODI 11323058 · 80,000 mi

I WAS DRIVING DOWN CHUCKANUT DRIVE. WINDY ROAD, I CAME TO A CORNER GOING 15 MPH THEN IT FELT LIKE THE ENGINE TURNED OFF. SO I PULLLED OVER TO SEE. WHEN I STOPPED THE ENGINE WAS STILL ON SO I PUT IT IN PARK TURNED THE CAR OFF AND OPENED HOOD CHECKED OIL EVERYTHING SEEMED FINE START DRIVING AGAIN I NOTICED IT WAS VERY TOUCHY ON GAS PEDAL YOU COULDN'T REALLY ACCELERATE. I GET LIKE 2 MILES DOWN THE ACCELERATOR STOPPED THEN IT JUST HAD THE WORST NOISE COMING FROM ENGINE AND THE DASH LIGHT SAID OIL WAS BLINKING ! I COULDN'T GO ANY FURTHER! I SAT THE…

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ODI 11341808 · 116,193 mi

I BROUGHT MY VEHICLE UP TO BENSON KIA TO GET RECALLS REPAIRED ON MY 2015 KIA SOUL. THERE WERE ISSUES WITH THE CATALYTIC CONVERTER DUE TO A RECALL AND I WAS INFORMED BY THE SERVICING STATION AT BENSON KIA THAT THE ISSUE WAS RESOLVED. THERE IS A RATTLING NOISE THAT IS COMING FROM THE VEHICLE. BEFORE I DROVE MY VEHICLE OFF THE LOT THE RATTING NOISE WAS STILL PRESENT. I ASKED THEM TO LOOK AT THE VEHICLE BEFORE I DROVE OFF THE LOT. THE MECHANIC BRENT LOOKED AT THE VEHICLE AND TOLD ME THAT IT IS THE RESONATOR MAKING THE NOISE AND IT IS FROM A BUILD …

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5
ODI 11355299 · 110,000 mi

WHILE DRIVING IN NEIGHBORHOOD CAME TO A STOP AND WHEN I PROCEEDED TO GO MY CAR WOULDN'T MOVE AND I WAS PRESSING ON GAS PEDAL, 5 SECONDS LATER MY CAR ACCELERATED REALLY FAST AND SUDDENLY AND I ALMOST REAR ENDED THE CAR IN FRONT OF ME. THE DELAYED SHIFTING HAS ALMOST CAUSED AN ACCIDENT THREE TIMES NOW! I DON'T FEEL SAFE DRIVING MY KIA AND I JUST BOUGHT THIS CAR 2 MONTHS AGO. ALSO CHECK ENGINE LIGHT COMES ON AND CODE READ IS P0420.

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ODI 11360853 · 45,000 mi

WHILE DRIVING 70MPH ON A HIGHWAY, MY KIA SOUL SPONTANEOUSLY BURST INTO FLAMES UNDERNEATH A STRANGER STOPPED WITH A FIRE EXTINGUISHER LUCKILY. FIRE DEPT SAYS HAD WE NOT USED THE EXTINGUISHER, MY CAR QUITE LIKELY WOULD HAVE EXPLODED. PRIOR TO INCIDENT, I HAD NO WARNING LIGHTS ON, NO OIL LEAK, OIL NEEDED CHANGING SOON BUT WASN'T TOO LOW. THERE WAS NO COLLISION.

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ODI 11365743 · 45,000 mi

FOR OVER A YEAR, I'VE HAD THE ENGINE LIGHT ILLUMINATE A DOZEN TIMES AND EVERYTIME I'VE HAD TO VISIT MY DEALERSHIP TO HAVE THE SYSTEM SCANNED AND ALWAYS REPORTS ERROR CODE: P050A. I'VE BEEN TOLD BY THE SHOP THAT KIA IS AWARE OF THE ISSUE AND NO FIX IS AVAILABLE AT THIS TIME. HAVING TO CONSTANTLY GO BACK TO THE DEALERSHIP SHOP FOR AN ERROR ON KIAS PART IS REDICULOUS AND HAS COST WAY TOO MUCH OF MY TIME AND ADDED MILEAGE. A YEAR OF THE SAME STORY, "AWAITING A FIX" AND NO UPDATES, TIMETABLE OR SIGN THAT KIA ACTUALLY CARES AND IS WORKING ON A RES…

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7
ODI 11192806

TAKALA RECALL WHEN I PUSH ON GAS PEDAL IT TAKES 3-10 SECONDS TO KICK IN ACTS LIKE ITS NOT GETTING ANY GAS LET UP ON GAS PEDAL THEN IT KICKS INHAPPENS 3-4 TIMES A DAY THE WINDOW WORKS WHEN SLID DOWN DOESN'T TAKE A HOLD WHEN TRY TO RAISE IT BACK UP BUT NOT ALL TIME WE DON'T DO WINDOW A LOT DUE TO THAT PROBLEM ON RIGHT SIDE FRONT WHILE IN MOTION THEN STOPPING AND TRYING TO STOP AGAIN GAS PEDAL DOESN'T KICK IN CAR IS SLUGGISH TAKES A BIT TO GO

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ODI 11221603 · 75,000 mi

MY VEHICLE IS HAVING ISSUES STARTING. THE STARTER AND BATTERY HAVE ALL BEEN REPLACED ALREADY. I HAD THE BATTERY REPLACED AND SOON AS I DROVE AWAY IT STALLED AND I WAS STRANDED. I HAVE READ NUMERIOUS COMPLAINTS FROM OTHER VEHICLE OWNERS OF THE SAME VEHICLE. I NEED HELP.

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ODI 11271413 · 80,000 mi

THE CAR COMPUTER IS NOT REGISTERING THE CORRECT GEAR THE CAR IS PLACED INTO, THUS CAUSING THE CAR TO BYPASS CRITICAL SAFETY FEATURES. THE CAR'S POWER TRAIN, ELECTRIC SYSTEMS, AND FUEL SYSTEMS FAIL INTERMITTENTLY AS A RESULT OF FAILING NEUTRAL SAFETY INHIBITOR. THE CAR READS THAT THE GEAR IS IN DRIVE INSTEAD OF PARK AND WILL NOT TURN OVER. THOUSANDS OF OTHER KIA CUSTOMERS ARE REPORTING THE SAME ISSUES SINCE 2010 WITH NO RESOLUTION. DEALERSHIP SERVICE CENTERS HAVE NOT BEEN ABLE TO HELP THE CUSTOMERS BECAUSE THE DIAGNOSTIC TOOLS DO NOT PICK UP ON …

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—
7
ODI 10822508 · 3,600 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT APPROXIMATELY 30 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,600. UPDATED 03/16/16*LJ THE CONSUMER STATED THE DEALER REPLACED THE HIGH PRESSURE FUEL PUMP. HOWEVER, THE PROBLEM HAPPENED AGAIN TWO WEEKS LATER. UPDATED 03/30/16.*JB

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ODI 11271413 · 80,000 mi

THE CAR COMPUTER IS NOT REGISTERING THE CORRECT GEAR THE CAR IS PLACED INTO, THUS CAUSING THE CAR TO BYPASS CRITICAL SAFETY FEATURES. THE CAR'S POWER TRAIN, ELECTRIC SYSTEMS, AND FUEL SYSTEMS FAIL INTERMITTENTLY AS A RESULT OF FAILING NEUTRAL SAFETY INHIBITOR. THE CAR READS THAT THE GEAR IS IN DRIVE INSTEAD OF PARK AND WILL NOT TURN OVER. THOUSANDS OF OTHER KIA CUSTOMERS ARE REPORTING THE SAME ISSUES SINCE 2010 WITH NO RESOLUTION. DEALERSHIP SERVICE CENTERS HAVE NOT BEEN ABLE TO HELP THE CUSTOMERS BECAUSE THE DIAGNOSTIC TOOLS DO NOT PICK UP ON …

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ODI 11414803 · 286,300 mi

WAS DRIVING THE VEHICLE EVERYTHING WAS NORMAL ALL OF A SUDDEN THE IT BEGAN TO SMELL LIKE IT WAS OVERHEATING. THEN CAR STARTED TO LOSE POWER AN STALLED OUT. I PULLED OVER LET IT SET FOR A GOOD 30 MINS. I CHECKED ALL THE FLUIDS EVERYTHING WAS GREAT. SO I STARTED THE VEHICLE WHICH WAS HESITANT BEGAN DRIVING DID GREAT FOR ABOUT 15 MINS. AND THE SAME SMELL PLUS SOME OTHER SOUNDS CRAZY BUT EGG SMELL OCCURRED AND I PULLED OVER ABOUT 4 MINS AFTER I BEGAN TO NOTICE IT WAS RUNNING STRANGE. THE CHECK ENGINE LIGHT CAME ON AN NOW THIS VEHICLE MISSES AND D…

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2
ODI 11317399 · 33,950 mi

I TOOK MY 2015 KIA SOUL TO MIAMI LAKES KIA TWICE IN DECEMBER 2019, TO CHECK A CLICKING NOISE WHEN TURNING BOTH LEFT AND RIGHT, MORE CONSISTENTLY WHEN TURNING RIGHT. I'M NOT SURE BUT I HAVE AN INKLING THAT THIS NOISE MAY BE RELATED TO A PROBLEM WITH THE STEERING COLUMN, CV JOINTS OR THE AXLE. WHEN I PICKED UP MY CAR THE 1ST TIME, AS I MADE A RIGHT TURN, I HEARD THE SAME CLICKING NOISE. I CALLED SERVICE AND LET THEM KNOW THAT I STILL HEARD THE NOISE. I RETURNED MY CAR A WEEK LATER AND TOOK A TEST RIDE WITH TWO TECHNICIANS, ONE TECHNICIAN INFOR…

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ODI 11514917

I have had several issues with my car. The check engine light is on, and now my traction control light comes on all the time now. When that happens my car won't tact. I had auto zone check out the check engine light, was told it was the catalytic converter. My mechanic changed my oil and told me to start checking my oil every 500 miles, that it was consuming oil. I paid Kia 170.00 to confirm what auto zone told me. So I average a quart of added oil every 750 to 1000 miles. I see no point in replacing the catalytic converter until we know what i…

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0
12
ODI 11021789 · 77,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING, THE CONTACT NOTICED THAT THE FRONT DRIVER AND PASSENGER SIDE HEADLIGHTS FAILED WITHOUT WARNING. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE PLUGS WERE MELTED. THE CONTACT ALSO STATED THAT THE REAR DRIVER'S SIDE TAIL LIGHT FAILED WITHOUT WARNING. THE CONTACT REPAIRED THE DRIVER'S SIDE TAIL LIGHT, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS …

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ODI 11030161 · 87,543 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 40 MPH, THE LOW BEAM HEADLIGHTS AND THE INSTRUMENT PANEL LIGHTS TURNED OFF AND CAME BACK ON APPROXIMATELY A SECOND LATER. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY TIME THE VEHICLE WAS DRIVEN AT NIGHT. OVER THE PAST TWO MONTHS, THE LOW BEAM HEADLIGHTS AND THE INSTRUMENT PANEL LIGHTS FLICKERED. THE VEHICLE WAS TAKEN TO THE DEALER (BROWNS KIA IN MANASSAS, VIRGINIA) FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. …

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ODI 11061589 · 90,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE DRIVER'S SIDE HEAD LAMP ASSEMBLY PIGTAIL FAILED TO FUNCTION AS THE DRIVER'S SIDE LOW BEAM LIGHTS WERE SHORTING AND BEGAN TO FLICKER. THE CONTACT HAD TO MANEUVER THE HEADLIGHT SWITCH TO GET THE LIGHTS TO REMAIN ILLUMINATED; HOWEVER, THEY CONTINUED TO FLICKER AND SHORT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CLASSIC KIA (902 WALTON DR, TEXARKANA, TX 75503, [phone removed]) WHO REPLACED THE BULB. WITHIN A WEEK, THE DRIVER'S SIDE LIGHT FAILED TO ILLUMINATE AGAIN. CLASSIC KIA WAS CO…

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Power Train
44
ODI 10937965 · 14,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION LUNGED WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED THAT THE VEHICLE SHOOK VIGOROUSLY WHILE IDLING OR WHILE DRIVING. ALSO, THE VEHICLE WOULD SOMETIMES FAIL TO SWITCH GEARS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT …

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ODI 11151029 · 90,280 mi

HAD THE TRANSMISSION SERVICED AFTER HAVING VEHICLE IN MULTIPLE TIMES FOR THE ENGINE VIBRATION ON 8/18/2018. CAR CONTINUED TO VIBRATE. TOOK CAR TO ANOTHER DEALERSHIP TO HAVE IT LOOKED AT. THE RECOMMENDED FUEL INJECTION AND OIL CHANGE. I HAD THIS WORK PERFORMED IN SEPTEMBER 2018. DROVE VEHICLE AND MY OIL LIGHT CAME ON. PULLED OVER AND NOTICED CAR WAS EXTREMELY LOW ON OIL. ADDED OIL AND DROVE TO FIND A PARTS STORE TO HAVE PUT ON A MACHINE AND NEVER MADE IT. CAR STARTED HESITATING AND SQUEALING AND I PULLED OVER AND HAD IT TOWED. SERVICE MECHANIC S…

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ODI 11191155 · 77,000 mi

I WAS DRIVING TWENTY MILES PER HOUR. THE ENGINE WAS RATTLING THEN I LOST POWER. THE CAR CAUGHT ON FIRE AFTER THAT.

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6
ODI 11151029 · 90,280 mi

HAD THE TRANSMISSION SERVICED AFTER HAVING VEHICLE IN MULTIPLE TIMES FOR THE ENGINE VIBRATION ON 8/18/2018. CAR CONTINUED TO VIBRATE. TOOK CAR TO ANOTHER DEALERSHIP TO HAVE IT LOOKED AT. THE RECOMMENDED FUEL INJECTION AND OIL CHANGE. I HAD THIS WORK PERFORMED IN SEPTEMBER 2018. DROVE VEHICLE AND MY OIL LIGHT CAME ON. PULLED OVER AND NOTICED CAR WAS EXTREMELY LOW ON OIL. ADDED OIL AND DROVE TO FIND A PARTS STORE TO HAVE PUT ON A MACHINE AND NEVER MADE IT. CAR STARTED HESITATING AND SQUEALING AND I PULLED OVER AND HAD IT TOWED. SERVICE MECHANIC S…

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ODI 11319937 · 113,000 mi

THE CAR IS NOT ACCELERATING PROPERLY AND NOT CHANGING GEARS CORRECTLY AND AUTOMATICALLY. THE CHECK ENGINE LIGHT IS ON AND IS RUNNING SEVERAL CODES. IT MAY BE THE CATALYTIC CONVERTERS. I WAS DRIVING ON THE HIGHWAY AND MY CAR STARTED PUTTING AND NO ACCELERATING PAST 60MPH. IT MAKES THIS LOUD CLICKING NOISE WHEN I TRY AND GO FASTER AND ALSO IT SOUNDS REALLY LOUD LIKE A LAWN MOWER.

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ODI 11337168 · 106,850 mi

2015 KIA SOUL + HAS JUST BEEN CHECKED BY OUR DEALERSHIP SERVICE DEPARTMENT FOR NOT ACCELERATING AND SHIFTING PROPERLY. DEALER PERFORMED TRANSMISSION SERVICE AT 106,768 MILES ON JUNE 30, 2020, AND THIS DID NOT CLEAR THE ISSUES, 2ND SERVICE INSPECTRION ON JULY 1, 2020 RESULTED IN SERVICE DEPARTMENT SAYING THE ISSUES ARE WITH A PLUGGED CATALYTIC CONVERTER, WHICH HAS BEEN A POTENTIAL CONTRIBUTOR TO THE ONGOING NHTSA INVESTIGATION OF ALL KIA SOUL MODELS WITH THE 2.0L NU ENGINE. WE ALSO NOTED EXCESSIVE OIL CONSUMPTION TO THE SERVICE DEPARTMENT ON MU…

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9
ODI 10937965 · 14,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION LUNGED WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED THAT THE VEHICLE SHOOK VIGOROUSLY WHILE IDLING OR WHILE DRIVING. ALSO, THE VEHICLE WOULD SOMETIMES FAIL TO SWITCH GEARS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT …

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ODI 11271377 · 89,000 mi

I WAS DRIVING HOME AND CAR WAS MAKING A NOISE.SOUNDED LIKE A TRUCK.I CHECK THE OIL AND IT WAS VERY LOW AND DARK.IT HAD RECENTLY GOT AN OIL CHANGE.I PUT IN 3 QUARTS AND THEN IT WAS AT THE RIGHT LEVEL.IT STOPPED MAKING THE NOISE.BUT I SMELL GAS FROM THE TAILPIPE.THIS WAS BEFORE IT SOUNDED LIKE A TRUCK.I STEPPED ON THEE GAS AND THE CAR BARELY MOVES.THEN THE CHECK ENGINE LIGHT SHOWED UP IT WAS MISFIRE CODES MULTIPLE CYLINDER.I HEAR A LOUD HISSING SOUND LIKE A TURBO OR SOME SORT OF EXHAUST LEAK.BAD MILEAGE BURNS A QUART OF OIL EVERY TWO DAYS.THE TR…

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ODI 11271413 · 80,000 mi

THE CAR COMPUTER IS NOT REGISTERING THE CORRECT GEAR THE CAR IS PLACED INTO, THUS CAUSING THE CAR TO BYPASS CRITICAL SAFETY FEATURES. THE CAR'S POWER TRAIN, ELECTRIC SYSTEMS, AND FUEL SYSTEMS FAIL INTERMITTENTLY AS A RESULT OF FAILING NEUTRAL SAFETY INHIBITOR. THE CAR READS THAT THE GEAR IS IN DRIVE INSTEAD OF PARK AND WILL NOT TURN OVER. THOUSANDS OF OTHER KIA CUSTOMERS ARE REPORTING THE SAME ISSUES SINCE 2010 WITH NO RESOLUTION. DEALERSHIP SERVICE CENTERS HAVE NOT BEEN ABLE TO HELP THE CUSTOMERS BECAUSE THE DIAGNOSTIC TOOLS DO NOT PICK UP ON …

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7
ODI 10822508 · 3,600 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT APPROXIMATELY 30 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,600. UPDATED 03/16/16*LJ THE CONSUMER STATED THE DEALER REPLACED THE HIGH PRESSURE FUEL PUMP. HOWEVER, THE PROBLEM HAPPENED AGAIN TWO WEEKS LATER. UPDATED 03/30/16.*JB

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ODI 11271413 · 80,000 mi

THE CAR COMPUTER IS NOT REGISTERING THE CORRECT GEAR THE CAR IS PLACED INTO, THUS CAUSING THE CAR TO BYPASS CRITICAL SAFETY FEATURES. THE CAR'S POWER TRAIN, ELECTRIC SYSTEMS, AND FUEL SYSTEMS FAIL INTERMITTENTLY AS A RESULT OF FAILING NEUTRAL SAFETY INHIBITOR. THE CAR READS THAT THE GEAR IS IN DRIVE INSTEAD OF PARK AND WILL NOT TURN OVER. THOUSANDS OF OTHER KIA CUSTOMERS ARE REPORTING THE SAME ISSUES SINCE 2010 WITH NO RESOLUTION. DEALERSHIP SERVICE CENTERS HAVE NOT BEEN ABLE TO HELP THE CUSTOMERS BECAUSE THE DIAGNOSTIC TOOLS DO NOT PICK UP ON …

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ODI 11414803 · 286,300 mi

WAS DRIVING THE VEHICLE EVERYTHING WAS NORMAL ALL OF A SUDDEN THE IT BEGAN TO SMELL LIKE IT WAS OVERHEATING. THEN CAR STARTED TO LOSE POWER AN STALLED OUT. I PULLED OVER LET IT SET FOR A GOOD 30 MINS. I CHECKED ALL THE FLUIDS EVERYTHING WAS GREAT. SO I STARTED THE VEHICLE WHICH WAS HESITANT BEGAN DRIVING DID GREAT FOR ABOUT 15 MINS. AND THE SAME SMELL PLUS SOME OTHER SOUNDS CRAZY BUT EGG SMELL OCCURRED AND I PULLED OVER ABOUT 4 MINS AFTER I BEGAN TO NOTICE IT WAS RUNNING STRANGE. THE CHECK ENGINE LIGHT CAME ON AN NOW THIS VEHICLE MISSES AND D…

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—
1
ODI 10897902 · 11,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE STEERING COLUMN, SHIFTER, AND BRAKES FAILED TO OPERATE. AS A RESULT, THE VEHICLE WAS INVOLVED IN A SIDE IMPACT COLLISION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TO THE DEALER. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V736000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE…

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00
Steering
11
ODI 11191735 · 72,323 mi

STARTING THE ENGINE THE IDLE SPEEDS UP FAST, A FEW SECONDS LATER IT SLOWS TO NORMAL. WHEN DRIVING TODAY, THERE WAS NO ACCELERATION WHEN ATTEMPTING TO. VEHICLE WAS DIFFICULT FOR FUEL TO ALLOW ACCELERATION. I USED MY CAR ALL DAY TODAY. THIS EVENING THE VEHICLE WON'T START WITH THE STEERING WARNING LIGHT TURNING ON. ALMOST LIKE THE BATTERY WAS DEAD. THE VEHICLE FINALLY STARTED WITH ACCELERATION HIGH, THE THE ENGINE LIGHT TURNED ON AND STAYED ON. I DECIDED NOT TO USE THE VEHICLE AND WILL CONTACT THE DEALERSHIP. PURCHASED THE VEHICLE FROM A DE…

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ODI 11341815 · 116,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBERS: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) AND 17V608000 (STEERING) AT BENSON KIA OF SPARTANBURG (1100 N PINE ST, SPARTANBURG, SC 29303). UPON RETURN OF THE VEHICLE, THE CONTACT HEARD AN ABNORMAL RATTLING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO HAVE ADDITIONAL WORK PERFORMED. THE CONTACT WAS INFORMED THAT THE RESISTER LOCATED UNDERNEATH THE CATALYTIC CONVERTER WAS THE CAUSE OF THE RATTLING NOI…

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ODI 11397051

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V608000 (STEERING) AND 20V750000 (ENGINE). THE CONTACT STATED THAT SHE ATTEMPTED TO CONTACT JERRY SMITH KIA (101 N HILL BLVD, BURLINGTON, WA 98233) TO SCHEDULE THE RECALL REPAIR HOWEVER, THE LOCAL DEALER STATED THAT THE KIA CYBER SYSTEM WAS HACKED AND THE SYSTEM WAS DOWN. THE APPOINTMENT WAS NOT SCHEDULED NOR WAS THE VEHICLE REPAIRED. THE CONTACT NOTIFIED THE MANUFACTURER WHO VERIFIED THE DEALER INFORMATION. THE CONTACT STATED THAT THE MANUFACTU…

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2
ODI 10786212 · 134 mi

FIRST OCCURRED AT 134 MILES ON MY 2015 KIA SOUL...BOUNCY VIBRATING SHAKY RIDE COULD BE FELT UNDER MY FEET LIKE SOMETHING BUMPING THE BOTTOM OF THE CAR AND IN THE STEERING WHEEL LIKE SOMEONE WAS TAPPING ON IT CONTINUOUSLY. PASSENGERS FRONT AND REAR CAN FEEL THE VIBRATING SHAKE. HAS BEEN RETURNED TO DEALER FIVE TIMES WITH THIS PROBLEM AND HAS NOT YET BEEN REPAIRED. IT IS SO BAD IT'S UNCOMFORTABLE TO RIDE IN AND DRIVE. TWO SERVICE TECHS HAVE TOLD ME THEY FEEL IT BUT DON'T KNOW WHAT IT IS. LOCAL DEALER REFUSED SERVICE AFTER THE FOURTH TIME SAY…

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ODI 11541522

The car stalls constantly and has been going on for years. Kia had claimed to have fixed the problem that they had fixed the problem however they never did because the car has been continuing to stop in the middle of the road. This car is very dangerous and it has no recalls on it. The catalytic converter is a problem and even though it has been a problem for Kia souls mine is not listed in the recall. Needless to say that this has put me and my child in immediate Life-threatening danger multiple times.

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3
ODI 11052451 · 30 mi

I RECIBE RECALL FOR AIRBAGS, STERING PINION . THE FUEL SENDING LEVEL UNIT IS DAMAGE AND THE GAUGE FUEL LEVEL IS DOWN. BUT THAT REASON THE SYSTEM TURN ON THE CHECK ENGINE LIGHT.

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ODI 11555795

Car has an heavy gas smell like when the car is started ,has to crank up and car shakes when it’s started steering is off and etc.

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ODI 11634251

I was driving my 2015 Kia Soul along a 4 lane highway when the Check Engine light came on and begun to flash. The Kia began to lose about 5 mph off and then return to the previous rate of speed a few minutes later. Then it would repeat the cycle. As the vehicle lost the engine power, the steering also became very tight as if the power steering was also malfunctioning. I could also hear a slight tapping sound, as the driver side window was open just a few inches. Since I had my mother whom is ailing with dementia and heart problems, I tried to r…

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2
ODI 11317399 · 33,950 mi

I TOOK MY 2015 KIA SOUL TO MIAMI LAKES KIA TWICE IN DECEMBER 2019, TO CHECK A CLICKING NOISE WHEN TURNING BOTH LEFT AND RIGHT, MORE CONSISTENTLY WHEN TURNING RIGHT. I'M NOT SURE BUT I HAVE AN INKLING THAT THIS NOISE MAY BE RELATED TO A PROBLEM WITH THE STEERING COLUMN, CV JOINTS OR THE AXLE. WHEN I PICKED UP MY CAR THE 1ST TIME, AS I MADE A RIGHT TURN, I HEARD THE SAME CLICKING NOISE. I CALLED SERVICE AND LET THEM KNOW THAT I STILL HEARD THE NOISE. I RETURNED MY CAR A WEEK LATER AND TOOK A TEST RIDE WITH TWO TECHNICIANS, ONE TECHNICIAN INFOR…

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ODI 11514917

I have had several issues with my car. The check engine light is on, and now my traction control light comes on all the time now. When that happens my car won't tact. I had auto zone check out the check engine light, was told it was the catalytic converter. My mechanic changed my oil and told me to start checking my oil every 500 miles, that it was consuming oil. I paid Kia 170.00 to confirm what auto zone told me. So I average a quart of added oil every 750 to 1000 miles. I see no point in replacing the catalytic converter until we know what i…

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1
ODI 10897902 · 11,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE STEERING COLUMN, SHIFTER, AND BRAKES FAILED TO OPERATE. AS A RESULT, THE VEHICLE WAS INVOLVED IN A SIDE IMPACT COLLISION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TO THE DEALER. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V736000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE…

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—00
Engine And Engine Cooling
22
ODI 11432295 · 25,000 mi

The contact owns a 2015 Kia Soul. The contact stated while turning off the vehicle, there was an abnormal fuel odor detected. The contact received notification of NHTSA campaign number: 19V120000 (Engine, Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the vehicle was working as designed and that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was …

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ODI 11444675 · 99,600 mi

The contact's daughter owns a 2015 Kia Soul. The contact stated that while his daughter was driving at 30 MPH, the engine oil warning light illuminated, and she heard abnormal sounds coming from the engine. The contact stated that as the vehicle began to stall, his daughter veered to the side of the road and parked the vehicle. The vehicle was towed to the dealer who diagnosed the vehicle but did not inform the contact of the diagnostic result. The dealer advised the contact that they could not repair the vehicle as he had failed to complete th…

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ODI 11471161 · 103,629 mi

The contact owns a 2015 Kia Soul. The contact stated the vehicle was being driven to the dealer for an oil change when the vehicle stalled. The vehicle was able to be restarted. The contact stated that the oil level warning light was illuminated. The vehicle was taken to the dealer and diagnosed and the contact was informed that the engine needed to be replaced; however, the vehicle was not repaired. The contact stated that the dealer stated that the recall under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) needed to be …

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00000—0
Exterior Lighting
1
ODI 11323058 · 80,000 mi

I WAS DRIVING DOWN CHUCKANUT DRIVE. WINDY ROAD, I CAME TO A CORNER GOING 15 MPH THEN IT FELT LIKE THE ENGINE TURNED OFF. SO I PULLLED OVER TO SEE. WHEN I STOPPED THE ENGINE WAS STILL ON SO I PUT IT IN PARK TURNED THE CAR OFF AND OPENED HOOD CHECKED OIL EVERYTHING SEEMED FINE START DRIVING AGAIN I NOTICED IT WAS VERY TOUCHY ON GAS PEDAL YOU COULDN'T REALLY ACCELERATE. I GET LIKE 2 MILES DOWN THE ACCELERATOR STOPPED THEN IT JUST HAD THE WORST NOISE COMING FROM ENGINE AND THE DASH LIGHT SAID OIL WAS BLINKING ! I COULDN'T GO ANY FURTHER! I SAT THE…

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0
1
ODI 11297130 · 49,000 mi

WHILE GETTING READY FOR A 160 MILES TRIP, A FRIEND OF MINE CHECK THE ENGINE OIL AND FOR OUR SURPRISE IT WAS OFF STICK..NO OIL BUT THE LIGHT ON THE DASHBOARD NEVER GOT ON AS A WARNING. I TOOK IT TO WALMART AND YES, THEY MADE THE OIL CHANGE WITH THE NOTE ON PAPERS THAT IT HAD LITTLE OIL ONLY...WHY THIS HAPPENED ON A KIA SOUL 2015 WITH ALMOST 50,000 MILES?..I DON'T UNDERSTAND AND WHAT MIGHT HAPPENED IF I WERE GOING INTO THE 160 MILES TRIP WITHOUT OIL?..VERY RISKY..I THINK

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12
ODI 11021789 · 77,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING, THE CONTACT NOTICED THAT THE FRONT DRIVER AND PASSENGER SIDE HEADLIGHTS FAILED WITHOUT WARNING. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE PLUGS WERE MELTED. THE CONTACT ALSO STATED THAT THE REAR DRIVER'S SIDE TAIL LIGHT FAILED WITHOUT WARNING. THE CONTACT REPAIRED THE DRIVER'S SIDE TAIL LIGHT, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS …

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ODI 11030161 · 87,543 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 40 MPH, THE LOW BEAM HEADLIGHTS AND THE INSTRUMENT PANEL LIGHTS TURNED OFF AND CAME BACK ON APPROXIMATELY A SECOND LATER. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY TIME THE VEHICLE WAS DRIVEN AT NIGHT. OVER THE PAST TWO MONTHS, THE LOW BEAM HEADLIGHTS AND THE INSTRUMENT PANEL LIGHTS FLICKERED. THE VEHICLE WAS TAKEN TO THE DEALER (BROWNS KIA IN MANASSAS, VIRGINIA) FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. …

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ODI 11061589 · 90,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE DRIVER'S SIDE HEAD LAMP ASSEMBLY PIGTAIL FAILED TO FUNCTION AS THE DRIVER'S SIDE LOW BEAM LIGHTS WERE SHORTING AND BEGAN TO FLICKER. THE CONTACT HAD TO MANEUVER THE HEADLIGHT SWITCH TO GET THE LIGHTS TO REMAIN ILLUMINATED; HOWEVER, THEY CONTINUED TO FLICKER AND SHORT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CLASSIC KIA (902 WALTON DR, TEXARKANA, TX 75503, [phone removed]) WHO REPLACED THE BULB. WITHIN A WEEK, THE DRIVER'S SIDE LIGHT FAILED TO ILLUMINATE AGAIN. CLASSIC KIA WAS CO…

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000—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

8 patterns with matching reports.

Warning lights and dashboard alerts

268 mentions · 29.8% of complaints

Median mileage: 100,107 mi (175 usable records).

ODI 10661753

2015 KIA SOUL SPUTTERED WHEN GOING FROM FIRST GEAR, TO SECOND GEAR AND THEN THIRD. CW ALSO, THE CHECK ENGINE LIGHT ILLUMINATED ON THE DASHBOARD. A DIAGNOSTICS REVEALED, THE VEHICLE WAS NOT FIRING ON ALL FOUR CYLINDERS AND THAT WAS THE REASON THE VEHICLE SEEMED SLUGGISH. THE ENGINE COVER WAS REMOVED AND IT WAS DISCOVERED ALL THE CYLINDERS WERE NOT CONNECTED. *JB

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ODI 10723359 · 2,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT HEARD A LOUD NOISE AND HAD TO SHUT OFF AND RESTART THE VEHICLE IN ORDER FOR THE LOUD NOISE TO STOP. THE VEHICLE ALSO FAILED TO START PROPERLY. THE FAILURE RECURRED MULTIPLE TIMES. THE OIL WARNING LIGHT AND OTHER LIGHTS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE MECHANIC STATED THAT THEY WERE UNABLE TO LOCATE A FAILURE. THE VEHICLE …

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ODI 11052451 · 30 mi

I RECIBE RECALL FOR AIRBAGS, STERING PINION . THE FUEL SENDING LEVEL UNIT IS DAMAGE AND THE GAUGE FUEL LEVEL IS DOWN. BUT THAT REASON THE SYSTEM TURN ON THE CHECK ENGINE LIGHT.

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Stalling or loss of power

157 mentions · 17.5% of complaints

Median mileage: 94,956 mi (114 usable records).

ODI 10806346 · 3,000 mi

TL* THE CONTACT OWNED A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING LOST POWER AND THE STEERING WHEEL LOCKED, CAUSING THE VEHICLE TO ROLL OVER FIVE TIMES BEFORE CRASHING INTO A MAILBOX. ALL THE AIR BAGS DEPLOYED. THE LOCAL POLICE, THE FIRE DEPARTMENT, AND THE PARAMEDICS WERE AT THE SCENE. A POLICE REPORT WAS FILED. THERE WERE MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND WAS TOWED TO A TOW YARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT ASSIST. THE VIN WAS INVALID. TH…

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ODI 10822508 · 3,600 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT APPROXIMATELY 30 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,600. UPDATED 03/16/16*LJ THE CONSUMER STATED THE DEALER REPLACED THE HIGH PRESSURE FUEL PUMP. HOWEVER, THE PROBLEM HAPPENED AGAIN TWO WEEKS LATER. UPDATED 03/30/16.*JB

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ODI 10838023 · 2,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 35 MPH, THE MANUAL TRANSMISSION WAS SHIFTED TO SECOND GEAR AND THERE WAS SIGNIFICANT POWER LOSS IN THE MOMENTUM OF THE VEHICLE. THE VEHICLE WAS ALMOST TO THE POINT OF STALLING BEFORE THERE WAS SUDDEN ACCELERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Oil consumption or dilution

69 mentions · 7.7% of complaints

Median mileage: 95,500 mi (22 usable records).

ODI 11172972 · 135,000 mi

NEED ENGINE REPLACED. USING AT LEAST 1QT OF OIL OR MORE EVERY FEW HUNDRED MILES. HAVING TO REPLACE COIL PACKS. SMELL BURNING PERIODICALLY . HAVE BEEN TOLD BY LOU SAAB KIA THAT KIA QUIT REPLACING ENGINES A FEW MONTHS AGO. THAT TELLS ME THEY HAVE A MAJOR PROBLEM WITH THE ENGINES. KNOW OTHERS WHO ARE HAVING TO REPLACE COIL PACKS & ARE BURNING OIL ALSO.

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ODI 11191993 · 70,000 mi

2015 KIA SOUL BASE 1,6 GDI 6 SPEED MANUAL I HAVE 70,000 MILES ON THE VEHICLE AND HAVE NOTICED IT'S BEEN BURNING OIL LATELY. I'VE BEEN MAINTAINING THE VEHICLE REGULARLY, AND DO A OIL CHANGE EVERY 4,000 - 5,000 MILES AT MY KIA DEALERSHIP.

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ODI 11217226

2015 KIA SOUL USING ABOUT A QUART OF OIL EVERY 2000 MILES. SCHEDULED AN APPOINTMENT WITH LOCAL DEALERSHIP IN HAGERSTOWN, MD. PERSON ON THE PHONE SAID THEY WOULD PERFORM AN OIL CONSUMPTION TEST. TOOK IT TOO THE DEALER AND SERVICE ADVISOR CAME OUT AND SHOWED ME A SHEET WITH $1300 WORTH OF RECOMMENDED SERVICE WORK.I ASKED IF THEY CHANGED THE OIL AND HE SAID THEY WERE WAITING FOR KIA TO CALL THEM BACK. I ALSO EXPLAINED TO THE SERVICE REP THAT NHTSA HAD AN OPEN INVESTIGATION ON THE 2.0 LITER MOTOR AND HE ACTED LIKE HE KNEW NOTHING ABOUT IT. I SAID I…

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Matching rule\b(oil consumption|burn\w* oil|consum\w* oil|oil dilution|gas(?:oline)? in (?:the )?oil)\b

Hard or delayed shifting

21 mentions · 2.3% of complaints

Median mileage: 92,881 mi (15 usable records).

ODI 10893229

CURRENT ISSUES WITH MY CAR, LURCHES FORWARD, LOSES POWER WHEN ACCELERATING. KIA IS REFUSING TO FIX, DO TO ME LIVING ON REMOTE ISLAND IN ALASKA. CASE #'S OF CALLS WITH KIA CONSUMER ASSISTANCE CENTER: [XXX] RECALL INFORMATION SA206 SEAT BELT SC116 SAFETY RECALL ACCELERATOR PEDAL SC117 LOGIC UPDATE SC125 SAFETY RECALL PINION PLUG OPTIONS: KIA BUYS BACK THE DEFECTIVE CAR KIA SOUL VIN# [XXX] 2015 THEY SOLD ME. KIA BARGES MY DEFECTIVE CAR TO WASHINGTON, AND PAYS FOR MY RENTAL CAR UNTIL MY KIA IS FIXED AND RETURNED. KIA SENDS TOOLS TO L…

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ODI 11190125

I GET THIS ROCKING/JERKING/ FEELING IN THE ENTIRE CAR WHILE HOLDING THE BRAKE AND SLOWLY INCHING FORWARD OR BACKWARD, AS IN GOING REALLY, REALLY SLOW. THE FEELING IS WORSE THAN OTHER TIMES RANDOMLY WHILE DRIVING. FOR A FACT IT IS ABSOLUTELY WORSE WHEN THE CAR HAS BEEN SITTING OVERNIGHT AT HOME OR AT WORK ALL DAY

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ODI 11210041 · 122,000 mi

I HAVE A 2015 KIA SOUL 2.0L ENGINE. I GET ALL SCHEDULE MAINTENANCE DONE, INCLUDING REGULAR OIL CHANGES. I HAVE NOTICED THAT OIL BURNS EXTREMELY QUICKLY OUT OF THE CAR AS IF IT DISAPPEARS. I HAD THE CONVERSATION WITH A MECHANIC AT THE DEALERSHIP AND THEY TOLD ME IT WAS BECAUSE OF THE AMOUNT THAT I DRIVE MY CAR AND THAT THEY DIDN'T SEE ANY PROBLEMS. I FOUND MYSELF PUTTING OIL IN MY CAR EVERY 2 WEEKS OR SO BECAUSE THE OIL WOULD BE LOW. I WAS GETTING MY OIL CHANGED AND THE MECHANIC STATED THAT MY OIL WAS BURNING HOT AND SUGGESTED I GET MY CAR TO A …

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b

Battery drain and no-start mentions

18 mentions · 2.0% of complaints

Median mileage: 73,662 mi (12 usable records).

ODI 11006622 · 29,654 mi

IN DEC 2014 I LEASED A NEW KIA SOUL. I WAS REALLY HAPPY WITH THE CAR FOR QUITE SOME TIME AND THEN IT RANDOMLY WOULDN'T START AT ODD INTERVALS. THIS HAPPENED WHILE PARKED AT MY DAUGHTER'S DANCE STUDIO, HAVING DRIVEN THERE TO PICK HER UP (JAN 2016). I HAD IT JUMP STARTED THEN SO I COULD GET HOME. HAD TO HAVE IT JUMP STARTED AGAIN THE NEXT MORNING SO I COULD DRIVE KIDS TO SCHOOL AND DRIVE TO THE DEALER. DEALER CHARGED THE BATTERY AND CAR WORKED FINE UNTIL NOV 2016 WHEN I DROVE FROM HOME TO WALMART, DID SOME QUICK SHOPPING BEFORE WORK, AND THE…

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ODI 11132072 · 30,400 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO HATFIELD KIA (1455 AUTO MALL DR, COLUMBUS, OH 43228, [phone removed]) WHERE THE CONTACT WAS INFORMED THAT THE STARTER FAILED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED TWICE. DURING THE SECOND OCCURRENCE, THE VEHICLE WAS TAKEN TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BOTH TIMES. THE MANUFACTURER WAS MADE AWAR…

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ODI 11191735 · 72,323 mi

STARTING THE ENGINE THE IDLE SPEEDS UP FAST, A FEW SECONDS LATER IT SLOWS TO NORMAL. WHEN DRIVING TODAY, THERE WAS NO ACCELERATION WHEN ATTEMPTING TO. VEHICLE WAS DIFFICULT FOR FUEL TO ALLOW ACCELERATION. I USED MY CAR ALL DAY TODAY. THIS EVENING THE VEHICLE WON'T START WITH THE STEERING WARNING LIGHT TURNING ON. ALMOST LIKE THE BATTERY WAS DEAD. THE VEHICLE FINALLY STARTED WITH ACCELERATION HIGH, THE THE ENGINE LIGHT TURNED ON AND STAYED ON. I DECIDED NOT TO USE THE VEHICLE AND WILL CONTACT THE DEALERSHIP. PURCHASED THE VEHICLE FROM A DE…

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Matching rule\b(parasitic drain|battery drain\w*|dead battery|won.t start|would not start|no.start)\b

Brake response concerns

13 mentions · 1.4% of complaints

Median mileage: 43,150 mi (10 usable records).

ODI 10811632

LOW/SOFT BRAKE PEDAL, THE BRAKE PEDAL GOES ALMOST TO THE FLOOR BEFORE BRAKES ENGAGE. THIS CAR WAS PURCHASED NEW BUT THE BRAKE PEDAL HAS A GREAT AMOUNT OF "TRAVEL" IN IT BEFORE THE BRAKES STOP THE CAR. DEALER REFUSES TO ACKNOWLEDGE THERE IS A PROBLEM WITH THE BRAKES OR TO MAKE REPAIRS.

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ODI 10851455 · 9,000 mi

WHEN APPROACHING AN INTERSECTION, THE BRAKES FAILED ON MY WIFE'S 2015 KIA SOUL. SHE PRESSED THE BRAKE PEDAL SEVERAL TIMES, BUT THEY NEVER PRESSURIZED. FORTUNATELY THE AIRBAGS WORKED WELL, AND SHE WAS NOT SERIOUSLY INJURED IN THE ACCIDENT. THE DRIVER AND PASSENGER IN THE OTHER VEHICLE LEFT IN AN AMBULANCE. I TESTED THE BRAKES ONCE THE VEHICLE WAS AT THE BODY SHOP, AND THEY DID NOT PRESSURIZE THERE EITHER. THE CAR IS 9 MONTHS OLD, HAD ROUGHLY 9,000 MILES ON IT, AND HAS NOT HAD ANY MECHANICAL WORK PERFORMED ON IT.

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ODI 10870591 · 18,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE THE VEHICLE WAS STATIONARY IN THE REVERSE GEAR, THE CONTACT ATTEMPTED TO REVERSE BUT THE VEHICLE ACCELERATED FORWARD AND CRASHED INTO A TREE. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT THE VEHICLE DID NOT RESPOND. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V736000 (STEERING). THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THIS R…

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Fuel smell or leak mentions

9 mentions · 1.0% of complaints

Median mileage: 109,500 mi (2 usable records).

ODI 11186405

A COUPLE OF MONTHS AGO THE CAR SAID WE HAVE A PROBLEM WITH THE ENGINE AND WITH THE COOLING SYSTEM KIA HAD CHECK IT OUT AND SAID NOTHING WAS WRONG BUT IT KEEPS GOING ON IT HAS A GAS SMELL LOW PUSH TO DO 70 ON HIGHWAY WON'T LET ME PUT ON CRUISE CONTROL FOR LONG I CAN FEEL CAR READY TO SHAKE AND STOP NEEDS OIL ALL THE TIME WHEN I DRIVE FOR 1 HR TO WORK CAR STARTS TO SHAKE AT A RED LIGHT AFTER I'M ALMOST AT WORK I CHANGED BATTERY ON 3/10/19 I ALSO CHANGED THE CATALYTIC CONVERTERS ALSO BRAKES ALWAYS HAVE TO CHANGE BEFORE THERE DO ON 3/15/19 HAVE AN…

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ODI 11271377 · 89,000 mi

I WAS DRIVING HOME AND CAR WAS MAKING A NOISE.SOUNDED LIKE A TRUCK.I CHECK THE OIL AND IT WAS VERY LOW AND DARK.IT HAD RECENTLY GOT AN OIL CHANGE.I PUT IN 3 QUARTS AND THEN IT WAS AT THE RIGHT LEVEL.IT STOPPED MAKING THE NOISE.BUT I SMELL GAS FROM THE TAILPIPE.THIS WAS BEFORE IT SOUNDED LIKE A TRUCK.I STEPPED ON THEE GAS AND THE CAR BARELY MOVES.THEN THE CHECK ENGINE LIGHT SHOWED UP IT WAS MISFIRE CODES MULTIPLE CYLINDER.I HEAR A LOUD HISSING SOUND LIKE A TURBO OR SOME SORT OF EXHAUST LEAK.BAD MILEAGE BURNS A QUART OF OIL EVERY TWO DAYS.THE TR…

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ODI 11447686

Now when I just went to check my engine oil it smelled of gas and was starting to get pretty low. I just checked it 2 weeks ago and it Was fine. No one has ever inspected the vehicle and yes it is very available for inspection. Still my fuel consumption is terrible and now my oil is low low with a gas smell to it. No warning lights have ever came on and it seems to drive fine.

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Matching rule\b(fuel leak\w*|gas leak\w*|gas(?:oline)? smell|smell\w* (?:of )?(?:fuel|gas))\b

Steering assistance concerns

6 mentions · 0.7% of complaints

Median mileage: 44,000 mi (2 usable records).

ODI 10806346 · 3,000 mi

TL* THE CONTACT OWNED A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING LOST POWER AND THE STEERING WHEEL LOCKED, CAUSING THE VEHICLE TO ROLL OVER FIVE TIMES BEFORE CRASHING INTO A MAILBOX. ALL THE AIR BAGS DEPLOYED. THE LOCAL POLICE, THE FIRE DEPARTMENT, AND THE PARAMEDICS WERE AT THE SCENE. A POLICE REPORT WAS FILED. THERE WERE MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND WAS TOWED TO A TOW YARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT ASSIST. THE VIN WAS INVALID. TH…

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ODI 11483981

While operating the vehicle the power steering ubruptly stopped working for approximately 5 seconds making it difficult to maneuver the vehicle

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ODI 11496599 · 85,000 mi

The contact owns a 2015 Kia Soul. The contact stated that a clicking noise was present when turning the steering wheel in either direction. While driving approximately 25 MPH, the power steering failed causing the steering wheel to seize, rendering the vehicle undrivable. The vehicle was towed to the local dealer who diagnosed that the steering gear was faulty and needed to be replaced; however, the parts were on backorder. The vehicle was not yet repaired. The manufacturer was notified but no assistance was offered. The VIN was not available. …

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b