3 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
22V189000 · Steering: Steering Wheel/Handle Bar
Reported: 2022-03-25 (March 25, 2022) · Model years: 2022
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 C-Class, E-Class, S-Class, SL, EClass Coupe/Convertible, CLS, AMG GT 4-doors Coupe, and EQS vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the Active Distance Assist DISTRONIC system.
Consequence: Deactivated hands-off detection will prevent DISTRONIC system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the Active Emergency Stop Assist, which can increase the risk of a crash or injury.
Remedy: Dealers will update the hand detection control unit software for the DISTRONIC system, free of charge. Owner notification letters were mailed May 6, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022040010.
Reported: 2023-06-05 (June 5, 2023) · Model years: 2022, 2023
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 EQS 450, AMG EQS, EQS 580, and 2023 AMG EQE vehicles. A software error in the electric drivetrain may cause a loss of drive power.
Consequence: A loss of drive power can increase the risk of a crash.
Remedy: Dealers will update the electric drivetrain software, free of charge. Owner notifications were mailed beginning July 19, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023060009.
Reported: 2024-02-16 (February 16, 2024) · Model years: 2023, 2024
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 C300, AMG C43, S580e, S580, Maybach S580, Maybach S680, AMG SL43, AMGSL63, GLC300, EQE350, EQE500, EQS450, EQS580, AMG EQS, 2023 S500, AMG SL55, AMG EQE, 2024 E350, E450, AMG C63e S, CLE300 Coupe, CLE450 Coupe, and GLC300 Coupe vehicles. The 80-Amp fuses may have been manufactured incorrectly, which can cause the fuses to fail.
Consequence: An 80-Amp fuse that fails can result in a sudden loss of drive power or a loss of critical safety functions such as the restraint systems or instrument cluster, increasing the risk of a crash or injury. Additionally, there could be an increased risk of a fire.
Remedy: Dealers will replace the main fuse boxes, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024030008.
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
11 unique complaints in this selection. Analysis snapshot: 2026-10-01.
36.4%Usable mileage4 / 11 records
100.0%Valid incident date11 / 11 records
100.0%Valid filing date11 / 11 records
100.0%Ordered incident and filing dates11 / 11 records
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
Component complaint heatmap
Component
2022
2023
2024
Service Brakes
125.0%ODI 11696283 · 25,660 mi
The contact owned a 2022 Mercedes-Benz EQS-Class Sedan. The contact stated that while driving over a bump, the vehicle briefly accelerated unexpectedly. Later, while parked and reaching into the rear seat, the vehicle suddenly accelerated, crossing a concrete barrier, crashing through a glass window, and crashing into a building. The brake pedal was applied, but it responded slowly before eventually stopping the vehicle. There were no warning lights illuminated. There were no injuries, fire, or air bag deployment. A police report was filed. Th…
I had a forward collision with 2 cars. My brake has been failed and forward collision warning system failed. I leased the car because of the safety features but I am really disappointed. Since I had my kids in the car with me. It was a really horrible experience and I can't drive the car anymore because of the safety issues.
I am receiving error messages like the following in its entirety. I am getting the email several time a day. I am worried its will be a safety issue during driving. The car was in dealer shop for 4 days and I picked the car with this error message. **************enclosure************************ Mercedes-Benz connect: battery monitor – very low state of charge EQS 450+ Hi HANG, The state of charge of the starter battery in the vehicle EQS 450+ is very low. In order to retain the starting ability of your vehicle, we recommend that you connec…
When operating the vehicle, the MBUX system will switch the User Profile without warning. When doing this it will reposition the driver seat for the new profile which causing interruption to the driver operating the vehicle. During the unexpected change the driver seat and the external mirrors will reposition to the switched User Profile. This has been reported to the Dealer (Mercedez Benz of Tampa) numerous times. The MBUX System was updated by the dealer Service Dept. (04 Jan - 10 Jan 2024) but has not resolved the problem. The dealer has be…
The contact owned a 2022 Mercedes-Benz EQS-Class Sedan. The contact stated that while driving over a bump, the vehicle briefly accelerated unexpectedly. Later, while parked and reaching into the rear seat, the vehicle suddenly accelerated, crossing a concrete barrier, crashing through a glass window, and crashing into a building. The brake pedal was applied, but it responded slowly before eventually stopping the vehicle. There were no warning lights illuminated. There were no injuries, fire, or air bag deployment. A police report was filed. Th…
left side driver and right side passenger airbag light indicated on need for service appear on 5/25/2022 at merccedez benz dealership. Test drove this car on 5/25/2022 from the dealership knowingly aware on thier part with the light indicator on and did not disclose to customer placing customer safety in danger. Not inspected until until 6/7/2022 . Mercedes benz service maintenance changed driver side knee airbag and did not fixed the problem. Then was told by service advisor they do not know how to fix the car and will reach out to engenee…
The contact owns a 2023 Mercedes-Benz EQS AMG 4MATIC. The contact stated that while driving at a slow speed, the vehicle stalled and failed to restart. While exiting the vehicle, the vehicle shut off. The vehicle automatically locked after closing the door. The contact's child became locked inside the vehicle on several occasions. The contact's husband was able to unlock the doors with his phone. The contact had previously been stranded for three hours. The vehicle was towed on a flatbed to the local dealer, and a software check was performed. …
left side driver and right side passenger airbag light indicated on need for service appear on 5/25/2022 at merccedez benz dealership. Test drove this car on 5/25/2022 from the dealership knowingly aware on thier part with the light indicator on and did not disclose to customer placing customer safety in danger. Not inspected until until 6/7/2022 . Mercedes benz service maintenance changed driver side knee airbag and did not fixed the problem. Then was told by service advisor they do not know how to fix the car and will reach out to engenee…
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
Component failure mileage distribution
Component
Mileage range (25th–75th percentile)
Median
Usable records
Examples
Service Brakes
Too few reports for a range
25,660 mi
1 (sparse)
ODI 11696283 · 25,660 mi
The contact owned a 2022 Mercedes-Benz EQS-Class Sedan. The contact stated that while driving over a bump, the vehicle briefly accelerated unexpectedly. Later, while parked and reaching into the rear seat, the vehicle suddenly accelerated, crossing a concrete barrier, crashing through a glass window, and crashing into a building. The brake pedal was applied, but it responded slowly before eventually stopping the vehicle. There were no warning lights illuminated. There were no injuries, fire, or air bag deployment. A police report was filed. Th…
The contact owned a 2022 Mercedes-Benz EQS-Class Sedan. The contact stated that while driving over a bump, the vehicle briefly accelerated unexpectedly. Later, while parked and reaching into the rear seat, the vehicle suddenly accelerated, crossing a concrete barrier, crashing through a glass window, and crashing into a building. The brake pedal was applied, but it responded slowly before eventually stopping the vehicle. There were no warning lights illuminated. There were no injuries, fire, or air bag deployment. A police report was filed. Th…
The contact owns a 2023 Mercedes-Benz EQS AMG 4MATIC. The contact stated that while driving at a slow speed, the vehicle stalled and failed to restart. While exiting the vehicle, the vehicle shut off. The vehicle automatically locked after closing the door. The contact's child became locked inside the vehicle on several occasions. The contact's husband was able to unlock the doors with his phone. The contact had previously been stranded for three hours. The vehicle was towed on a flatbed to the local dealer, and a software check was performed. …
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
Month
Complaints
Campaigns announced
Examples
2024-11
0
None
No examples available for this selection.
2024-12
0
None
No examples available for this selection.
2025-01
0
None
No examples available for this selection.
2025-02
0
None
No examples available for this selection.
2025-03
0
None
No examples available for this selection.
2025-04
0
None
No examples available for this selection.
2025-05
0
None
No examples available for this selection.
2025-06
0
None
No examples available for this selection.
2025-07
0
None
No examples available for this selection.
2025-08
0
None
No examples available for this selection.
2025-09
0
None
No examples available for this selection.
2025-10
1
None
ODI 11696283 · 25,660 mi
The contact owned a 2022 Mercedes-Benz EQS-Class Sedan. The contact stated that while driving over a bump, the vehicle briefly accelerated unexpectedly. Later, while parked and reaching into the rear seat, the vehicle suddenly accelerated, crossing a concrete barrier, crashing through a glass window, and crashing into a building. The brake pedal was applied, but it responded slowly before eventually stopping the vehicle. There were no warning lights illuminated. There were no injuries, fire, or air bag deployment. A police report was filed. Th…
The contact owns a 2023 Mercedes-Benz EQS AMG 4MATIC. The contact stated that while driving at a slow speed, the vehicle stalled and failed to restart. While exiting the vehicle, the vehicle shut off. The vehicle automatically locked after closing the door. The contact's child became locked inside the vehicle on several occasions. The contact's husband was able to unlock the doors with his phone. The contact had previously been stranded for three hours. The vehicle was towed on a flatbed to the local dealer, and a software check was performed. …
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2022: 3 complaints · 2023: 5 complaints
Equal observation windows
Model year
Through age 0
Through age 1
Through age 2
2022
2
2
3
2023
3
5
5
Date coverage across each selected cohort
Date basis for all complaints in selected model years
Year
Incident dates used
Filing date fallbacks
Excluded dates
2022
4
0
0
2023
6
0
1
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
The contact owned a 2022 Mercedes-Benz EQS-Class Sedan. The contact stated that while driving over a bump, the vehicle briefly accelerated unexpectedly. Later, while parked and reaching into the rear seat, the vehicle suddenly accelerated, crossing a concrete barrier, crashing through a glass window, and crashing into a building. The brake pedal was applied, but it responded slowly before eventually stopping the vehicle. There were no warning lights illuminated. There were no injuries, fire, or air bag deployment. A police report was filed. Th…
- Emergency braking, Yes available. - It's a fatal issue. My family and I are at collision risk. - No they always say “Not duplicate the issue” -Inspected by the dealer. - the collision warning Sound went off. I was driving on the highway by speed 60 mph and no cars were behind me and the car in front of me was so far and suddenly the emergency brake sound went off and the car suddenly stopped with hard and terrified brake and all the seat belts had tightened up.
When operating the vehicle, the MBUX system will switch the User Profile without warning. When doing this it will reposition the driver seat for the new profile which causing interruption to the driver operating the vehicle. During the unexpected change the driver seat and the external mirrors will reposition to the switched User Profile. This has been reported to the Dealer (Mercedez Benz of Tampa) numerous times. The MBUX System was updated by the dealer Service Dept. (04 Jan - 10 Jan 2024) but has not resolved the problem. The dealer has be…
The contact owned a 2022 Mercedes-Benz EQS-Class Sedan. The contact stated that while driving over a bump, the vehicle briefly accelerated unexpectedly. Later, while parked and reaching into the rear seat, the vehicle suddenly accelerated, crossing a concrete barrier, crashing through a glass window, and crashing into a building. The brake pedal was applied, but it responded slowly before eventually stopping the vehicle. There were no warning lights illuminated. There were no injuries, fire, or air bag deployment. A police report was filed. Th…
- Emergency braking, Yes available. - It's a fatal issue. My family and I are at collision risk. - No they always say “Not duplicate the issue” -Inspected by the dealer. - the collision warning Sound went off. I was driving on the highway by speed 60 mph and no cars were behind me and the car in front of me was so far and suddenly the emergency brake sound went off and the car suddenly stopped with hard and terrified brake and all the seat belts had tightened up.
When operating the vehicle, the MBUX system will switch the User Profile without warning. When doing this it will reposition the driver seat for the new profile which causing interruption to the driver operating the vehicle. During the unexpected change the driver seat and the external mirrors will reposition to the switched User Profile. This has been reported to the Dealer (Mercedez Benz of Tampa) numerous times. The MBUX System was updated by the dealer Service Dept. (04 Jan - 10 Jan 2024) but has not resolved the problem. The dealer has be…
left side driver and right side passenger airbag light indicated on need for service appear on 5/25/2022 at merccedez benz dealership. Test drove this car on 5/25/2022 from the dealership knowingly aware on thier part with the light indicator on and did not disclose to customer placing customer safety in danger. Not inspected until until 6/7/2022 . Mercedes benz service maintenance changed driver side knee airbag and did not fixed the problem. Then was told by service advisor they do not know how to fix the car and will reach out to engenee…
left side driver and right side passenger airbag light indicated on need for service appear on 5/25/2022 at merccedez benz dealership. Test drove this car on 5/25/2022 from the dealership knowingly aware on thier part with the light indicator on and did not disclose to customer placing customer safety in danger. Not inspected until until 6/7/2022 . Mercedes benz service maintenance changed driver side knee airbag and did not fixed the problem. Then was told by service advisor they do not know how to fix the car and will reach out to engenee…
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
3 patterns with matching reports.
Brake response concerns
1 mentions · 9.1% of complaints
Median mileage: 25,660 mi (1 usable records).
ODI 11696283 · 25,660 mi
The contact owned a 2022 Mercedes-Benz EQS-Class Sedan. The contact stated that while driving over a bump, the vehicle briefly accelerated unexpectedly. Later, while parked and reaching into the rear seat, the vehicle suddenly accelerated, crossing a concrete barrier, crashing through a glass window, and crashing into a building. The brake pedal was applied, but it responded slowly before eventually stopping the vehicle. There were no warning lights illuminated. There were no injuries, fire, or air bag deployment. A police report was filed. Th…
The contact owns a 2023 Mercedes-Benz EQS AMG 4MATIC. The contact stated that while driving at a slow speed, the vehicle stalled and failed to restart. While exiting the vehicle, the vehicle shut off. The vehicle automatically locked after closing the door. The contact's child became locked inside the vehicle on several occasions. The contact's husband was able to unlock the doors with his phone. The contact had previously been stranded for three hours. The vehicle was towed on a flatbed to the local dealer, and a software check was performed. …
Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b
Warning lights and dashboard alerts
1 mentions · 9.1% of complaints
Median mileage: 25,660 mi (1 usable records).
ODI 11696283 · 25,660 mi
The contact owned a 2022 Mercedes-Benz EQS-Class Sedan. The contact stated that while driving over a bump, the vehicle briefly accelerated unexpectedly. Later, while parked and reaching into the rear seat, the vehicle suddenly accelerated, crossing a concrete barrier, crashing through a glass window, and crashing into a building. The brake pedal was applied, but it responded slowly before eventually stopping the vehicle. There were no warning lights illuminated. There were no injuries, fire, or air bag deployment. A police report was filed. Th…