| Unknown Or Other | 820.0%ODI 11475317Back up camera stop working. Putting gear on reverse does not prompt the camera screen. Called Dealer if there is a recall. No recall for this issue and not covered. Read online article that 2018 CLA 250 are effected by this software error(issue). Want to get it fixed because this is a safety issue. Look up ODI 11475317 at NHTSA ↗ | 29.1%ODI 11698613My 2019 Mercedes-Benz CLA 250 has become unsafe to drive due to strong gasoline fumes filling the cabin. The smell is overwhelming and makes it difficult , and frankly dangerous , to sit in the vehicle for more than a few minutes without feeling lightheaded. I have since learned that this issue is part of a known defect covered under NHTSA Recall #21V961, which affects 2016–2020 CLA 250 models for a fuel leak and potential fire hazard. Despite the recall directly describing this exact problem , fuel vapors entering the passenger compartment , … Look up ODI 11698613 at NHTSA ↗ | 420.0%ODI 11458396manufacturer has failed to remedy this safety recall for my vehicle in a timely manner Look up ODI 11458396 at NHTSA ↗ | 228.6%ODI 11617574On Friday, September 27, around 12 pm, while driving on i880S near Union City, California, something horrific happened. The sunroof of my 2021 Mercedes CLA 250, with just 49,000 miles, suddenly exploded without any warning. The sound was so loud and violent, it felt like a gunshot. I was immediately overwhelmed with fear and panic as I struggled to process what was happening. In my rearview mirror, I could see shards of glass scattering across the road behind me. When I looked up, I was horrified to see that the remaining glass was hanging in … Look up ODI 11617574 at NHTSA ↗ | 1100.0%ODI 11530730Sunroof shattered and exploded while driving Look up ODI 11530730 at NHTSA ↗ | 350.0%ODI 11577449Exploding sunroof. Dealership will not accept responsibility even though this is a known issue with their cars. This exploded on the highway and could have caused major issues for other drivers and myself with flying glass. There was not any external impact that caused the explosion. Mercedes needs to recall and fix this issue to prevent other accidents. Look up ODI 11577449 at NHTSA ↗ | 2100.0%ODI 11634761I was driving down [XXX] and heard what sounded like an explosion/loud bang sound and shattered glass. I was unsure what happened and where the sound was coming since I was driving alone on the highway and was panicked. I knew glass had broken because I heard the glass shatter and felt the air from the outside coming into the car. I found a safe place to pull over on the shoulder of the highway and found that the sunroof had shattered and there was a large hole in my sunroof. Had my shade screen not been closed on the sunroof, the glass would … Look up ODI 11634761 at NHTSA ↗ | 00.0%No examples available for this selection. |
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| Electrical System | 820.0%ODI 11143405 · 3,274 miI WAS DRIVING ON THE ACCESS ROAD GETTING READY TO MERGE ONTO THE HIGHWAY. I PROCEEDED ONTO THE HIGHWAY AND MADE IT INTO THE MIDDLE LANE GOING AROUND 60 MPH BUT SHORTLY AFTER MY CAR THREW ITSELF INTO NEUTRAL AND THE DASH LIT UP WITH THREE LINES OF WORDS: THE FIRST LINE SAID 'SERVICE REQUIRED', THE SECOND LINE SAID 'DO NOT SHIFT GEARS' AND THE LAST LINE SAID 'CONTACT DEALER'. I WAS ABLE TO PULL MY CAR OVER TO THE FAR LEFT HAND SIDE OF TRAFFIC. I TURNED OFF MY CAR AND TURNED IT BACK ON AND IT STARTED WITH NO ISSUES. SINCE THIS INCIDENT THOUGH, I H… Look up ODI 11143405 at NHTSA ↗ | 29.1%ODI 11467866The contact owns a 2019 Mercedes-Benz CLA250. The contact received notification of NHTSA Campaign Number: 22V365000 (Electrical System, Communication) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Look up ODI 11467866 at NHTSA ↗ | 525.0%ODI 11312261I SIGNED A LEASE AGREEMENT WITH A MERCEDES-BENZ DEALER ON A 2020 CLA 250 4MATIC CAR. HOWEVER, DUE TO A PENDING RECALL, THE DEALER CANNOT DELIVER THE CAR TO ME (AFTER A WEEK OF SIGNING THE LEASE CONTRACT) BECAUSE MERCEDES-BENZ USA INSTRUCTS THEM TO HOLD THE CAR BEFORE THE RECALL ISSUE IS FIXED. I SEARCHED ON NHTSA.GOV, THE RECALL "MBUSA CAMPAIGN NUMBER 2020010007 NHTSA RECALL NUMBER 20V045" WAS REPORTED ON JAN 27, 2020, WHILE STILL "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE" ON FEB 28, 2020. I ASK NHTSA TO ACT, AND URGE MERCEDES-BENZ… Look up ODI 11312261 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 116.7%ODI 11691317During regular use my 2023, Mercedes Cla 250, had a fault in the instrument display in which the display shut off completely. Only the media display remained on, however the media display is completely useless in this scenario, only the instrument display can show the speed in which the vehicle is traveling and the Rpm range in which the vehicle is being accelerated at. I was left stranded, hopeless, and endangered as a result of this catastrophic vehicle failure. Look up ODI 11691317 at NHTSA ↗ | 150.0%ODI 11734113This vehicle has suffered from persistent, substantial, and uncorrected defects, including but not limited to failures in the 48V mild-hybrid electrical system, lithium-ion battery system, DC/DC converter and coolant system. These defects have substantially impaired the vehicle’s use, value and safety as well as my safety, and remain unresolved despite multiple repair attempts at two separate authorized Mercedes-Benz dealerships in St. Louis, MO. SUMMARY OF DEFECTS •Multiple 48 V battery failures and replacements •Multiple replacements of DC/… Look up ODI 11734113 at NHTSA ↗ | 1100.0%ODI 11696631The vehicle camera is not working it’s blacking out I can’t see when I’m attempting to park Look up ODI 11696631 at NHTSA ↗ |
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| Engine | 615.0%ODI 110996692018 MERCEDES BENZ CLA 250. CONSUMER WRITES IN REGARDS TO ISSUES WITH VEHICLE STARTING AND SHUTTING DOWN WHILE DRIVING. *LD *JS Look up ODI 11099669 at NHTSA ↗ | 418.2%ODI 11608608Although I bought this 2019 Mercedes Benz CLA 250 less than 1 year ago with 18,600 miles on it, in May 2024 the check engine light came on and the dealer service shop gave the following diagnosis: CRANKCASE VENTILATION HOSE. Comments: THE CRANKCASE VENTILATION HOSE HAS AN INTERNAL FAILURE AND IS CAUSING THE CHECK ENGINE LIGHT. THE CRANKCASE VENT HOSE IS NEEDED TO BE REPLACED. Repair Estimate: $1769.00 They told me that it is a known issue and that many other models have been recalled, but because my exact make, year, and model was not yet in… Look up ODI 11608608 at NHTSA ↗ | 420.0%ODI 11500957Approximately several weeks ago, the check engine light illuminated in my vehicle. No issues were present at that time. Shortly after, approximately a week later, the vehicle began to stutter when reversing or driving on surface streets after being on the highway. The vehicle also would stall after the check engine light flashed several times. The vehicle would need to be turned off and turned back on to accelerate correctly and not stall. This has not been inspected by the dealer yet, a service appointment has been made. Mercedes recently reca… Look up ODI 11500957 at NHTSA ↗ | 114.3%ODI 11594916Our car has lost power to accelerate on 4 occasions on the highway. The first instance was in October of 2023, the second instance was in November of 2024 (and was brought immediately to the dealership and they said the fix wasn't available yet), the third instance was in March of 2024 and the most recent incident occurred in June of 2024. For example, the car will be moving at a speed of 60 mph and it will suddenly start flashing lights in the car with a warning signal that the "car is unable to reserve". The car then instantly loses the abil… Look up ODI 11594916 at NHTSA ↗ | 00.0%No examples available for this selection. | 116.7%ODI 11691317During regular use my 2023, Mercedes Cla 250, had a fault in the instrument display in which the display shut off completely. Only the media display remained on, however the media display is completely useless in this scenario, only the instrument display can show the speed in which the vehicle is traveling and the Rpm range in which the vehicle is being accelerated at. I was left stranded, hopeless, and endangered as a result of this catastrophic vehicle failure. Look up ODI 11691317 at NHTSA ↗ | 150.0%ODI 11734113This vehicle has suffered from persistent, substantial, and uncorrected defects, including but not limited to failures in the 48V mild-hybrid electrical system, lithium-ion battery system, DC/DC converter and coolant system. These defects have substantially impaired the vehicle’s use, value and safety as well as my safety, and remain unresolved despite multiple repair attempts at two separate authorized Mercedes-Benz dealerships in St. Louis, MO. SUMMARY OF DEFECTS •Multiple 48 V battery failures and replacements •Multiple replacements of DC/… Look up ODI 11734113 at NHTSA ↗ | 00.0%No examples available for this selection. |
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| Air Bags | 717.5%ODI 11179894 · 20,460 miTL* THE CONTACT OWNED A 2018 MERCEDES-BENZ CLA250C. WHILE DRIVING 45 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY A SPEEDING VEHICLE. THE CONTACT'S VEHICLE THEN CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUFFERED HEADACHES, HIP PAIN, WHIPLASH, AND VISION ISSUES. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED BY THE CONTACT'S INSURANCE COMPANY. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 20,460. Look up ODI 11179894 at NHTSA ↗ | 29.1%ODI 11204701 · 600 miTL* THE CONTACT OWNS A 2019 MERCEDES-BENZ CLA250. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED AND THE STEERING BECAME DIFFICULT TO MANEUVER. THE "FRONT LEFT MALFUNCTION" AND "SERVICE REQUIRED" MESSAGES APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO PARK PLACE MOTOR CARS MERCEDES-BENZ (5601 BRYANT IRVIN RD, FORT WORTH, TX 76132, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE AIR BAGS NEEDED NEW WIRING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 600. Look up ODI 11204701 at NHTSA ↗ | 15.0%ODI 11496424The system that appeared to malfunction is the front airbags sensors. I drove past an accident on the freeway the left by some rocks/debris in the road. I steered away from the rocks avoiding my tires, however, both of my front airbags deploy as if i collided with something. This has completely disabled my vehicle on the freeway, and shattered my windshield. I had the car towed to a repair shop for further diagnostic, and they confirmed there is no front end impact or collision on my vehicle. There is minor undercarriage scrapping, but it isn't… Look up ODI 11496424 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 116.7%ODI 11707802I slid on snow during a storm and hit head on to an oncoming car and my car has been deemed a total loss. During the crash not a single airbag at all deployed. I hit the windshield and the dash, at least one should have gone off, but none of them deployed in the car Look up ODI 11707802 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
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| Fuel/Propulsion System | 12.5%ODI 11654157Crank venting system. Wheel looses power. Oil us getting into sensors. Look up ODI 11654157 at NHTSA ↗ | 418.2%ODI 11635924Fuel lines, strong gas smell inside the cabin, the gas leak posed a significant safety hazard, risk of fire or explosion, risk of carbon monoxide poisoning, risk of injury or death to myself and/or others. It has happened while driving, while parked, during refueling, this vehicle has been inspected twice, the last inspection was done at Star Motors Auto Repair Shop in Sacramento, CA, I request that the Manufacturer investigate this serious safety issue. I request that Manufacturer take appropriate action to repair the vehicle and ensure my s… Look up ODI 11635924 at NHTSA ↗ | 315.0%ODI 11500957Approximately several weeks ago, the check engine light illuminated in my vehicle. No issues were present at that time. Shortly after, approximately a week later, the vehicle began to stutter when reversing or driving on surface streets after being on the highway. The vehicle also would stall after the check engine light flashed several times. The vehicle would need to be turned off and turned back on to accelerate correctly and not stall. This has not been inspected by the dealer yet, a service appointment has been made. Mercedes recently reca… Look up ODI 11500957 at NHTSA ↗ | 228.6%ODI 11575656Date of occurrence: 03/05/2024 Subject: Formal Claim Regarding Traffic Safety Issue with 2021 Mercedes Benz CLA 250 I am writing to formally submit a claim regarding a recent traffic safety incident involving my 2021 Mercedes Benz CLA 250. While driving to my destination, I encountered a sudden loss of power and inability to accelerate. To ensure the safety of myself and other drivers, I activated my emergency lights and cautiously proceeded at a limited speed of approximately 30 mph, accompanied by a strained engine sound. Understanding th… Look up ODI 11575656 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
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| Structure:Body | 512.5%ODI 11561932roof front panel coating peeling off - there has been a recall for this issue on most mercedes benz of my year - not just my model- seems to consistently be an issue for the front panel between windshield and sunroof- [XXX] my specific VIN wasnt included in the recall but i am having the exact same issue- Mercedes told me to reach out to NHTSA to see about getting my VIN batch included in recall or re-issue broader recall to include my VIN # - they will not replace otherwise - so many people online have same issue as me and obviously it was e… Look up ODI 11561932 at NHTSA ↗ | 14.5%ODI 11690040As i was driving on the freeway the front acylic panel conected to the sun roof just fell off the car nearly striking another vehicle. I have bein seeing alot of other ppl are having this issue yet it has not been recalled Look up ODI 11690040 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 1100.0%ODI 11530730Sunroof shattered and exploded while driving Look up ODI 11530730 at NHTSA ↗ | 00.0%No examples available for this selection. | 150.0%ODI 11634761I was driving down [XXX] and heard what sounded like an explosion/loud bang sound and shattered glass. I was unsure what happened and where the sound was coming since I was driving alone on the highway and was panicked. I knew glass had broken because I heard the glass shatter and felt the air from the outside coming into the car. I found a safe place to pull over on the shoulder of the highway and found that the sunroof had shattered and there was a large hole in my sunroof. Had my shade screen not been closed on the sunroof, the glass would … Look up ODI 11634761 at NHTSA ↗ | 00.0%No examples available for this selection. |
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| Steering | 25.0%ODI 11431596 · 27,000 miThe contact owns a 2018 Mercedes-Benz CLA250. The contact stated while driving at various speeds, there was a ticking sound coming from the steering wheel. Additionally, there was a knocking sound coming from the front end of the vehicle. The vehicle was taken to the local dealer who diagnosed that the control arms were faulty and needed to be replaced. The control arms were replaced but the failure persisted. The manufacturer was also notified of the failure. The failure mileage was 27,000. Look up ODI 11431596 at NHTSA ↗ | 14.5%ODI 11204701 · 600 miTL* THE CONTACT OWNS A 2019 MERCEDES-BENZ CLA250. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED AND THE STEERING BECAME DIFFICULT TO MANEUVER. THE "FRONT LEFT MALFUNCTION" AND "SERVICE REQUIRED" MESSAGES APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO PARK PLACE MOTOR CARS MERCEDES-BENZ (5601 BRYANT IRVIN RD, FORT WORTH, TX 76132, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE AIR BAGS NEEDED NEW WIRING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 600. Look up ODI 11204701 at NHTSA ↗ | 210.0%ODI 11496424The system that appeared to malfunction is the front airbags sensors. I drove past an accident on the freeway the left by some rocks/debris in the road. I steered away from the rocks avoiding my tires, however, both of my front airbags deploy as if i collided with something. This has completely disabled my vehicle on the freeway, and shattered my windshield. I had the car towed to a repair shop for further diagnostic, and they confirmed there is no front end impact or collision on my vehicle. There is minor undercarriage scrapping, but it isn't… Look up ODI 11496424 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 116.7%ODI 11706783While executing a right turn, the steering wheel became locked. The driver attempted to apply the brakes, but they were unresponsive. Consequently, the vehicle collided with the divider. Look up ODI 11706783 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
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| Wheels | 00.0%No examples available for this selection. | 313.6%ODI 11394380 · 12,000 miI HAVE HAD THIS VEHICLE FOR A YEAR AND A HALF AND I DON'T DRIVE IT MUCH. THE VEHICLE HAS 12,000 MILES ON IT AND I'M A VERY CAREFUL DRIVER. I VERY RARELY HIT ANY POTHOLES AND HAVE NEVER BEEN INVOLVED IN AN ACCIDENT. AFTER MY TIRE KEPT LOSING AIR, I TOOK IT TO THE DEALERSHIP TO FIND OUT THAT NOT ONLY IS ONE OF THE RIMS CRACKED BUT THE OTHER THREE RIMS ARE BENT. I HAVE NO IDEA HOW THIS COULD HAVE HAPPENED, CONSIDERING HOW CAREFUL I AM AND THAT NO ONE ELSE HAS EVER DRIVEN MY VEHICLE BEFORE. I STRONGLY BELIEVE THAT I WAS SOLD A VEHICLE WITH DEFECTIV… Look up ODI 11394380 at NHTSA ↗ | 15.0%ODI 11460171The vehicle experienced a blowout of both tires on the drivers side while driving at high speeds on the highway. The sidewalls of both tires ruptured, causing the driver to lose control of the vehicle and wreck the suspension. This accident occured on March 26, 2022 (pending repair invoice). A similar incident in the same vehicle occured on March 20, 2021 that caused a blowout of both driver's side tires (attached repair invoice) after hitting a minor pothole. An additional two tires were replaced in July 2021 (attached repair invoice) and in J… Look up ODI 11460171 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
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