U.S. public vehicle records

Mercedes-Benz METRIS problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

212 owner complaints analyzed

31 distinct recall campaigns

19,500 mi median reported failure mileage

Scope: 2015 to 2023 model years. Data updated: 2026-10-01 (October 1, 2026). 78 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Tires is the most frequently named component, appearing in 45 of 212 complaints (21.2%). A complaint can name multiple components.

Recurring terms in complaint narratives
Topic	Matching reports	Share of complaints
Steering behavior	20	9.4%
Fuel system concerns	13	6.1%
Braking behavior	12	5.7%
Electrical and battery issues	7	3.3%
Engine operation	6	2.8%
Transmission and shifting	3	1.4%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Tires

Fuel/Propulsion System

Unknown Or Other

Engine

Visibility/Wiper

Wheels

Steering

Electrical System

Tires: 45; Fuel/Propulsion System: 42; Unknown Or Other: 27; Engine: 22; Visibility/Wiper: 21; Wheels: 21; Steering: 20; Electrical System: 16

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000

25,000 to 49,999

50,000 to 74,999

75,000 to 99,999

100,000 to 149,999

150,000 and above

Under 25,000: 45; 25,000 to 49,999: 22; 50,000 to 74,999: 7; 75,000 to 99,999: 2; 100,000 to 149,999: 0; 150,000 and above: 2

Under 25,000 miles has the most reports with usable mileage (45). 134 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2016

2017

2018

2019

2020

2021

2022

2023

2024

2025

2026

2016: 15; 2017: 16; 2018: 30; 2019: 8; 2020: 9; 2021: 5; 2022: 20; 2023: 37; 2024: 49; 2025: 17; 2026: 6

Pattern summary

Tires leads the component reports. Steering behavior appears in 20 complaint narratives. Fuel system concerns appears in 13 complaint narratives. Braking behavior appears in 12 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10967915 · 2017-03-23 (March 23, 2017)

THE CRUISE CONTROL LACKS A SEPARATE ON/OFF SWITCH. WHEN THE CRUISE CONTROL STEM IS PULL BACKWARD, THE SYSTEM IS TURNED ON/ENGAGED, WHICH IS NON STANDARD FOR SWITCHES. WHEN INITIALLY TURNED ON, IT ACTIVATES AT THE SPEED OF THE VEHICLE. WHEN THE CRUISE CONTROL IS TURNED OFF, THEN BACK ON (WITHOUT HAVING TURNED OFF THE ENGINE) THE VEHICLE WILL EITHER ACCELERATE OR DECELERATE ABRUPTLY TO THE PREVIOUSLY SET SPEED. THE CRUISE CONTROL STEM IS ALSO LOCATED NEAR THE HEADLIGHT DIMMER SWITCH ON THE LEFT SIDE OF THE STEERING COLUMN, WHICH ARE BOTH SIMILAR…

Owner-reported narrative. 17,000 miles reported. Look up ODI 10967915 at NHTSA ↗

Owner report 11208405 · 2019-05-18 (May 18, 2019)

LOSS OF POWER STEERING WHEN DRIVING OVER CATTLE GRATES ON TWO SEPARATE OCCASIONS. FIRST TIME LOSS OF POWER STEERING AT 55MPH ON A TWO LANE HIGHWAY AND SECOND TIME LOSS OF POWER STEERING AT 30MPH WHEN ENTERING A FREEWAY ON-RAMP. AN ERROR MESSAGE DISPLAYS ON THE SCREEN 'POWER STEERING MALFUNCTION SEE OWNERS MANUAL'. ON BOTH OCCASIONS WE PULLED OFF TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE, REMOVED THE KEY FROM THE IGNITION, AND WAITED A COUPLE OF MINUTES. AFTER WAITING A COUPLE MINUTES, WE INSERTED THE KEY AND STARTED THE ENGINE TO FI…

Owner-reported narrative. 55,000 miles reported. Look up ODI 11208405 at NHTSA ↗

Owner report 10936026 · 2016-12-18 (December 18, 2016)

GASOLINE SMELL NOTICED IN AND AROUND VEHICLE AFTER 5 MINUTES WHILE IDLING COLD. AFTER DRIVING APPROXIMATELY 10 MINUTES GASOLINE SMELL INCREASED INSIDE VEHICLE TO THE EXTENT THAT VEHICLE HAD TO BE STOPPED, WINDOWS ROLLED DOWN AND FUMES DISSIPATED. REPEATED TWICE WHILE RETURNING TO ORIGINAL START POINT. NOTICED GASOLINE SMELL ON SEVERAL OCCASIONS PRIOR BUT VERY FAINT. SEEMS TO BE COLD TEMPERATURE RELATED. DAY OF SEVERE INCIDENT WAS EXTREME COLD. ISSUE IS SEVERE ENOUGH I'M APPREHENSIVE TO DRIVE THE VEHICLE. *TR

Owner-reported narrative. 9,700 miles reported. Look up ODI 10936026 at NHTSA ↗

Owner report 11054491 · 2017-12-13 (December 13, 2017)

MAJOR FUEL LEAK FROM FUEL HOSE FEEDING THE HIGH PRESSURE FUEL PUMP. WE HAD IT TOWED TO A MERCEDES DEALERSHIP TO HAVE IT REPAIRED. THEY REPORTED THAT THE C-CLASS MODEL SEDANS ARE EXPERIENCING THE SAME ISSUE. THE MB METRIS HAS A C-CLASS ENGINE AND THE SAME COMPONENTS.THE DEALERSHIP IS JUST REPLACING THE HOSE FOR THE FIX BUT REALLY HAS NO EXPLANATION OF WHY IT IS HAPPENING. THE PART IS ON BACKORDER FROM GERMANY DUE TO SO MANY EXPERIENCING THIS ISSUE. I NOW AM FINDING OUT THAT THIS HAS BEEN A KNOWN ISSUE BUT IS BEING KEPT QUIET. I HAVE ALSO SEEN MA…

Owner-reported narrative. 43,000 miles reported. Look up ODI 11054491 at NHTSA ↗

Owner report 10956097 · 2017-02-21 (February 21, 2017)

MERCEDES CLAIMES THAT THE METRIS IS ABLE TO TOW 5000LBS. WE BOUGHT THE VEHICLE NEW WITH THE TOW PACKAGE FACTORY INSTALLED. MERCEDES NEVER DISCLOSED THE FACT THAT IT'S WIRING HARNESS INCLUDED IN THE PACKAGE DOES NOT OPERATE ELECTRIC TRAILER BRAKES AND THAT NO FACTORY OR THIRD PARTY OPTION IS AVAILABLE. WE ALMOST HAD AN ACCIDENT DUE TO OUR INABILITY TO STOP QUICKLY ENOUGH. THATS HOW WE FOUND OUT THAT THE FACTORY INSTALLED TRAILER WIRING HARNESS DOES NOT OPERATE ELECTRIC BRAKES. MERCEDES SHOULD HAVE WARNED US ABOUT THIS ISSUE. THE FACTORY TRAILER …

Owner-reported narrative. 15,000 miles reported. Look up ODI 10956097 at NHTSA ↗

Owner report 11084376 · 2018-04-10 (April 10, 2018)

ENGINE ON AND VEHICLE PARKED FOR 10 MINUTES WITH PARKING BRAKE APPLIED. LEAVING FROM A PARKED POSITION WITH ENGINE RUNNING, PARKING BRAKE RELEASED, I SHIFTED FROM PARK INTO DRIVE BUT THE VEHICLE SHOWED I WAS STILL IN PARK. COULD HEAR TRANSMISSION SHIFTING FROM P TO D AND TO R BUT NO INFORMATION FEEDBACK. EVENTUALLY I FOUND THAT I COULD ENGAGE IN REVERSE, NEUTRAL, PARK, AND DRIVE BUT ONLY PARK WAS SHOWING ON DISPLAY. I TRIED RESTARTING THE VAN BUT IT DIDN'T CHANGE. RECEIVED ERRORS FOR TURNING CAR OFF WHILE IN DRIVE EVEN THOUGH I WAS IN PARK. I E…

Owner-reported narrative. 18,000 miles reported. Look up ODI 11084376 at NHTSA ↗

Owner report 11242712 · 2019-08-08 (August 8, 2019)

VAN STALLED WHILE BACKING INTO STREET. THREW CODE P0627. SECOND TIME THIS HAS HAPPENED. FIRST TIME DID NOT INCLUDE STALLING AND CODE CLEARED AFTER A COUPLE DAYS. REPORTING DUE TO STALLING WHILE MOVING IN ROAD.

Owner-reported narrative. 44,380 miles reported. Look up ODI 11242712 at NHTSA ↗

Compare model years

Recalls by model year

All campaigns in the snapshot affecting each model year, including recalls announced years later.

From yearThrough year

Recall campaigns

Shared campaigns appear once in each affected model year.

2015

2016

2017

2018

2019

2020

2021

2022

2023

2015: 3; 2016: 13; 2017: 14; 2018: 10; 2019: 12; 2020: 8; 2021: 7; 2022: 5; 2023: 4

First model yearSecond model year

Year-by-year records

Mercedes-Benz METRIS model-year comparison
Model year	Complaints	Recalls	Change in recalls
2015	1	3	Not available
2016	126	13	+10
2017	29	14	+1
2018	28	10	-4
2019	9	12	+2
2020	7	8	-4
2021	1	7	-1
2022	9	5	-2
2023	2	4	-1

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

212 unique complaints in this selection. Analysis snapshot: 2026-10-01.

36.8%Usable mileage78 / 212 records

100.0%Valid incident date212 / 212 records

100.0%Valid filing date212 / 212 records

100.0%Ordered incident and filing dates212 / 212 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

From model yearThrough model year

Component complaint heatmap
Component	2015	2016	2017	2018	2019	2020	2021	2022	2023
Tires	00.0% No examples available for this selection.	1511.9% ODI 11486960 The contact owns a 2016 Mercedes Benz Metris. The contact received a notification for NHTSA Campaign Number: 22V482000 (Tires). The dealer had been notified about the recall but had yet to grant the contact an appointment to service the recall. The contact also made multiple attempts to notify the manufacturer about the recall repair but had been disconnected from the call after being placed on hold. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Look up ODI 11486960 at NHTSA ↗	1344.8% ODI 11362270 · 22,000 mi TL* THE CONTACT OWNS A 2017 MERCEDES BENZ METRIS EQUIPPED WITH HANKOOK TIRES, TIRELINE VENTUS S1 NOBLE 2, TIRE SIZE 225/55/R17, DOT # 5MKC1AH0316.. THE CONTACT STATED THAT THE TIRES WERE JUST ROTATED AND WAS DRIVING AT 75 MPH AND THE FRONT DRIVER'S SIDE TIRE BLEW OUT FROM INSIDE OUTWARD. THE CONTACT PULLED OVER ALONG THE LEFT SIDE MEDIAN LANE ON THE HIGHWAY. THE CONTACT THEN HAD TO PULL OVER THE RIGHT SIDE OF THE HIGHWAY WITH THE ASSISTANCE OF HER TOWING SERVICE. THE DAMAGED TIRE WAS REPLACED ON THE SIDE OF THE ROAD AND THEN THE CONTACT TOOK… Look up ODI 11362270 at NHTSA ↗	1450.0% ODI 11494432 The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of the NHTSA Campaign Number: 22V482000 (Tires) and 22V099000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repairs. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was notified of the issue and confirmed that parts were unavailable. The contact had not experienced a fa… Look up ODI 11494432 at NHTSA ↗	333.3% ODI 11557261 The contact owns a 2019 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Look up ODI 11557261 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Fuel/Propulsion System	00.0% No examples available for this selection.	3729.4% ODI 10936184 · 7,700 mi MERCEDES METRIS VAN FUEL SMELL WHILE VEHICLE WAS AT IDLE WARMING UP FOR WINTER DRIVING. GAS WAS SEEPING FROM "POROUS GAS LINE" WAS WHAT I WAS TOLD FROM DEALERSHIP AND THAT THIS ONLY HAPPENED TO TWO OTHER VEHICLES IN AMERICA. UNFORTUNATELY, OUR COMPANY BOUGHT MULTIPLE VEHICLES AND WE HAVE THREE WITH THE EXACT SAME PROBLEM. MERCEDES DOES NOT HAVE PARTS READILY AVAILABLE IN THE STATES AND THE FUEL LINE HAS TO BE MANUFACTURED IN GERMANY. PLAN ON BEING WITHOUT YOUR VEHICLE FOR AN EXTENDED PERIOD OF TIME. THERE ARE MULTIPLE FORUMS ON THE WEB ILLUSTRA… Look up ODI 10936184 at NHTSA ↗	13.4% ODI 11161356 MERCEDES BENZ STATES THAT IT DOES NOT HAVE PARTS AVAILABLE FOR A FUEL LINE LEAKING PROBLEM WHICH IS SUBJECT TO AN OUTSTANDING NHTSA RECALL NUMBER 18V837. MERCEDES BENZ [phone removed]) HAS NOT IDENTIFIED A SCHEDULE FOR THE ACQUISITION OF THE NECESSARY PARTS OR RESOLUTION OF THE PROBLEM. MERCEDES BENZ DOES NOT HAVE A SENSE OF URGENCY IN THE RESOLUTION OF THIS PROBLEM AND HAS STATED THAT THEY WOULD ONLY SEND ME A LETTER IN THE FUTURE ON THE AVAILABILITY OF PARTS. FUEL LINE LEAKS CAN BE DEADLY AND, MINIMALLY, MERCEDES BENZ SHOULD HAVE AN INTERI… Look up ODI 11161356 at NHTSA ↗	13.6% ODI 11518320 The digital display system that indicates how many miles you have left until empty is not accurate. The dashboard display indicated that I had about 85 miles of range left before my tank was empty. Approximately 35 miles later, when there should have been 50 miles of range left according to the digital dashboard display, the vehicle ran out of gas and I was left stranded on the side of the freeway. This is a safety issue. I have read numerous reports of similar incidents with this vehicle in online forums. Look up ODI 11518320 at NHTSA ↗	111.1% ODI 11649972 The pressure relief valve part on our Mercedes van is causing a check engine light to go off with code P052E. It's a known issue on several MB models (GLB, C300, etc.) that this original part wears out and can potentially cause an under-hood fire if oil gets clogged up in the components. To my knowledge there is no routine maintenance that we missed that would be causing this issue. MB has since released a new style of PCV part with insulation wrapped around the hose to prevent condensation build up. It's not possible to get the original stye o… Look up ODI 11649972 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	222.2% ODI 11686351 Recently took my vehicle in to get the brakes check and inspected. Technician at Mercedes Benz noticed a fuel leak in the upper fuel line. We both thought was very odd because the vehicle only has 35k miles on it and the line is visibly in great condition. I did a little research and found that there was a recall for this exact issue. But it seems that my vin wasn’t in the recall. I contacted Mercedes and told me to reach out to you guys. I’ve had multiple issues with Mercedes upon the delivery of my van. It was missing a Hermes module and had … Look up ODI 11686351 at NHTSA ↗	00.0% No examples available for this selection.
Unknown Or Other	1100.0% ODI 11338808 THE PANARAMA SUNROOF GOES OFF TRACK. IT APPEARS TO FALL ON ME. I'M AFRAID IT MAY FALL ON TOP OF ME Look up ODI 11338808 at NHTSA ↗	1511.9% ODI 10899034 PASSENGER MIRROR CAUSES SIGNIFICANT BLIND SPOT AS IT IS NOT A CONVEX MIRROR. THIS CAN LEAD TO AN ACCIDENT DUE TO NOT SEEING A VEHICLE LOCATED ON RIGHT SIDE. Look up ODI 10899034 at NHTSA ↗	413.8% ODI 11437488 Rear back up camera image is frozen, showing a rear view snapshot, but not a live image. Look up ODI 11437488 at NHTSA ↗	310.7% ODI 11486887 Wheel speed sensors appear to fail on a routine basis (every 0-10 months), similar to the subject of recall 21V-042 on Sprinter vans. Sensor failure disables most safety features of vehicles including ABS, blind spot warning, assisted steering, and other safety features. THe failure causes notable issues with handling/steering and braking. Failure at highway speed impacts vehicle driving stability and increases the risk of a crash. Dealer previously repaired under warranty in October or November 2021. Unit failed in traffic at highway spee… Look up ODI 11486887 at NHTSA ↗	111.1% ODI 11607019 There is an active recall that Mercedez is ignoring. Look up ODI 11607019 at NHTSA ↗	228.6% ODI 11373037 · 3,100 mi REARVIEW CAMERA BROKEN Look up ODI 11373037 at NHTSA ↗	00.0% No examples available for this selection.	111.1% ODI 11541670 Vehicle moved away backwards after placing vehicle in park. Vehicle is in a repair shop in Calgary, Alberta, Canada. Driver's door, door frame, and rear door damage. After placing the vehicle in park following pulling the vehicle forward in drive, I stepped out of the driver's door and the vehicle began moving backwards. I was nearly injured as the open driver's door was bent 180 degrees around as it struck a building support column. I made it partially back into the vehicle, just clearing the door-column squeeze, one leg in and one leg still … Look up ODI 11541670 at NHTSA ↗	00.0% No examples available for this selection.
Engine	00.0% No examples available for this selection.	1612.7% ODI 11063829 · 6,000 mi SMELL OF GAS ON THE INTERIOR OF CAR. SEEMS TO HAPPEN WHEN TEMPERATURE IS COLD OUTSIDE. IT HAS HAPPENED MORE THAN ONCE. Look up ODI 11063829 at NHTSA ↗	26.9% ODI 11515978 Vehicle experienced Crankcase ventilation component failure at low miles of 31,750. Code thrown is P052E resulting in needing replacement of a large assembly of emissions/oil vapor control tubing and valves costing over $1000 plus over 12 hours of labor. Well known problem on Mercedes vehicles with the M274 2.0 turbo 4cylinder engine. Look up ODI 11515978 at NHTSA ↗	27.1% ODI 11373524 · 35,000 mi THE STABILITY CONTROL LIGHT, ABS BRAKES, COLLISION ASSIST CAME ON THEN AS I PULLED ONTO THE INTERSTATE THE CAR STARTED BUCKING LOST ACCELERATION AND I HAD AN 18 WHEELER RUNNING UP MY REAR TRYING TO BRAKE. THE VEHICLE WENT INTO LIMP MODE. I AM FAMILIAR WITH WHEEL SENSOR FAILURES HOW THIS VEHICLE REACTS IS SERIOUSLY A DANGER HAZARD AND SHOULD BE RECALLED. THIS IS MY 3RD WHEEL SENSOR ON THIS VEHICLE IN 8 MONTHS. Look up ODI 11373524 at NHTSA ↗	222.2% ODI 11678639 A check engine light on a Mercedes-Benz Metris, accompanied by a P052E code, often indicates a problem with the Positive Crankcase Ventilation (PCV) system, specifically the PCV regulator valve or its associated components. This code signals that the Powertrain Control Module (PCM) has detected an issue with the crankcase pressure, suggesting a malfunction in the PCV system's ability to regulate pressure. Look up ODI 11678639 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Visibility/Wiper	00.0% No examples available for this selection.	2116.7% ODI 10897409 · 1,500 mi THE PASSENGER SIDE MIRROR ON THIS VEHICLE OFFERS VERY LITTLE VISIBILITY AND CREATES A HUGE BLIND SPOT. THE MIRROR IS FLAT OFFERS A VERY NARROW FIELD OF VIEW. BECAUSE THIS IS A CARGO VAN WITH NO WINDOW ON THE SIDE DOOR A CONVEX MIRROR IS NECESSARY TO OFFER A ACCEPTABLE FIELD OF VIEW FOR SAFE LANE CHANGING. I FEEL THE LACK OF A CONVEX MIRROR ON THE PASSENGER SIDE MAY LEAD TO SEVERAL SIDE SWIPE ACCIDENTS BY OWNERS OF THIS VEHICLE. I HAVE EXPERIENCED SEVERAL INCIDENTS OF ATTEMPTING TO CHANGE LANESOME TO THE RIGHT ONLY TO FIND THAT THERE IS ANOTHER … Look up ODI 10897409 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Wheels	00.0% No examples available for this selection.	75.6% ODI 11140164 SEVERE OUTSIDE TIRE WEAR ON THE FRONT LEFT AND RIGHT AXLE. Look up ODI 11140164 at NHTSA ↗	517.2% ODI 11111747 · 5,000 mi THE TIRES HAVE WORN OUT TO THE METAL AFTER 5000 MILES AS THE ALIGNMENT WAS PER THE SERVICE TECH - SENT OUT INCORRECTLY AT THE FACTORY- THE VEHICLE WAS KEPT FOR OVER 30 DAYS.. JUDGING FROM USER FORUMS THIS SEEMS TO BE HAPPENING ON A FREQUENT BASIS Look up ODI 11111747 at NHTSA ↗	517.9% ODI 11373524 · 35,000 mi THE STABILITY CONTROL LIGHT, ABS BRAKES, COLLISION ASSIST CAME ON THEN AS I PULLED ONTO THE INTERSTATE THE CAR STARTED BUCKING LOST ACCELERATION AND I HAD AN 18 WHEELER RUNNING UP MY REAR TRYING TO BRAKE. THE VEHICLE WENT INTO LIMP MODE. I AM FAMILIAR WITH WHEEL SENSOR FAILURES HOW THIS VEHICLE REACTS IS SERIOUSLY A DANGER HAZARD AND SHOULD BE RECALLED. THIS IS MY 3RD WHEEL SENSOR ON THIS VEHICLE IN 8 MONTHS. Look up ODI 11373524 at NHTSA ↗	222.2% ODI 11500257 This recall was issued on July 7, 2022, nearly 6 months ago. The recall involves a sticker. This vehicle is rented out on Turo. Turo delisted this vehicle due to this open recall costing us over $1,000 in lost rental income for our business. Payments on this van are nearly $800/month. This is causing enormous financial pressure on our business with no end in sight. We do not believe it should take 6+ months to replace a sticker. Additionally, the VIN plate on this van is nothing more than a sticker on the dashboard. The VIN plate was … Look up ODI 11500257 at NHTSA ↗	228.6% ODI 11584290 My vehicle has a manufacturing defect that has been causing excessive tire wear and alignment issues. New tires are needed every 7k miles and the wheels will not stay in alignment. This has been reported by many other owners. I have put together the following website to detail the problem and link to reports of the same: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11584290 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Steering	00.0% No examples available for this selection.	97.1% ODI 11208405 · 55,000 mi LOSS OF POWER STEERING WHEN DRIVING OVER CATTLE GRATES ON TWO SEPARATE OCCASIONS. FIRST TIME LOSS OF POWER STEERING AT 55MPH ON A TWO LANE HIGHWAY AND SECOND TIME LOSS OF POWER STEERING AT 30MPH WHEN ENTERING A FREEWAY ON-RAMP. AN ERROR MESSAGE DISPLAYS ON THE SCREEN 'POWER STEERING MALFUNCTION SEE OWNERS MANUAL'. ON BOTH OCCASIONS WE PULLED OFF TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE, REMOVED THE KEY FROM THE IGNITION, AND WAITED A COUPLE OF MINUTES. AFTER WAITING A COUPLE MINUTES, WE INSERTED THE KEY AND STARTED THE ENGINE TO FI… Look up ODI 11208405 at NHTSA ↗	517.2% ODI 11431169 I was driving in a very remote location in central Utah on a paved Utah state highway and I crossed a cattle guard at about 45 mph. Immediately after crossing the cattle guard, the power steering malfunctioned, an alarm sounded and this message in bright orange appeared on the instrument panel display “Power Steering Malfunction. See Owners Manual". I immediately pulled over and stopped the vehicle. Luckily, I had cell service, so I called my Mercedes-Benz dealership and talked to someone in the service department and I also called my mechanic… Look up ODI 11431169 at NHTSA ↗	310.7% ODI 11459937 Hi, I was driving at highway speeds, about 80mph through West Texas where the speed limit is 80MPH. I was pulling a trailer, there was a 40'ish MPH side-wind blowing pushing the vehicle to the center divider. As I was passing a semi on the outside of a curve, as I came upon the bow wake, the vehicle was pushed towards the center divider and encountered the rumble strip. At which point the power steering malfunctioned and completely turned off, leaving only manual steering. There was an error on the display indicating power steering malfunc… Look up ODI 11459937 at NHTSA ↗	00.0% No examples available for this selection.	228.6% ODI 11474031 To whom it may concern, while driving on the highway I lost function of power steering and a message came on stating "power steering malfunction see operator manual". Look up ODI 11474031 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	150.0% ODI 11731396 The power steering randomly fails in the vehicle and works again when the vehicle is restarted. Here is the link to Mercedes's inspection: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11731396 at NHTSA ↗
Electrical System	00.0% No examples available for this selection.	107.9% ODI 10956097 · 15,000 mi MERCEDES CLAIMES THAT THE METRIS IS ABLE TO TOW 5000LBS. WE BOUGHT THE VEHICLE NEW WITH THE TOW PACKAGE FACTORY INSTALLED. MERCEDES NEVER DISCLOSED THE FACT THAT IT'S WIRING HARNESS INCLUDED IN THE PACKAGE DOES NOT OPERATE ELECTRIC TRAILER BRAKES AND THAT NO FACTORY OR THIRD PARTY OPTION IS AVAILABLE. WE ALMOST HAD AN ACCIDENT DUE TO OUR INABILITY TO STOP QUICKLY ENOUGH. THATS HOW WE FOUND OUT THAT THE FACTORY INSTALLED TRAILER WIRING HARNESS DOES NOT OPERATE ELECTRIC BRAKES. MERCEDES SHOULD HAVE WARNED US ABOUT THIS ISSUE. THE FACTORY TRAILER … Look up ODI 10956097 at NHTSA ↗	26.9% ODI 11481633 I have been trying for 5 months to get this fixed from the dealer and or manufacturer.They still state they dont have the parts or something . Its been to long and this is a serious safety hazrd to not be able to use the back up camera correctly . We are not even using the vehicle at this time . Look up ODI 11481633 at NHTSA ↗	13.6% ODI 11518320 The digital display system that indicates how many miles you have left until empty is not accurate. The dashboard display indicated that I had about 85 miles of range left before my tank was empty. Approximately 35 miles later, when there should have been 50 miles of range left according to the digital dashboard display, the vehicle ran out of gas and I was left stranded on the side of the freeway. This is a safety issue. I have read numerous reports of similar incidents with this vehicle in online forums. Look up ODI 11518320 at NHTSA ↗	00.0% No examples available for this selection.	228.6% ODI 11373037 · 3,100 mi REARVIEW CAMERA BROKEN Look up ODI 11373037 at NHTSA ↗	00.0% No examples available for this selection.	111.1% ODI 11510249 The Audio30 multimedia system is so slow to respond it amkes driving the vehicle unsafe. Can this please be investigated. Look up ODI 11510249 at NHTSA ↗	00.0% No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
Component	Mileage range (25th–75th percentile)	Median	Usable records	Examples
Tires	24,000–45,000 mi	25,000 mi	7	ODI 11512364 · 47,000 mi The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that all four tires had no tread due to excessive tire wear in less than a year. The contact stated that all four tires were previously replaced; however, the failure recurred. The dealer was made aware of the failure but confirmed that … Look up ODI 11512364 at NHTSA ↗ ODI 11362270 · 22,000 mi TL* THE CONTACT OWNS A 2017 MERCEDES BENZ METRIS EQUIPPED WITH HANKOOK TIRES, TIRELINE VENTUS S1 NOBLE 2, TIRE SIZE 225/55/R17, DOT # 5MKC1AH0316.. THE CONTACT STATED THAT THE TIRES WERE JUST ROTATED AND WAS DRIVING AT 75 MPH AND THE FRONT DRIVER'S SIDE TIRE BLEW OUT FROM INSIDE OUTWARD. THE CONTACT PULLED OVER ALONG THE LEFT SIDE MEDIAN LANE ON THE HIGHWAY. THE CONTACT THEN HAD TO PULL OVER THE RIGHT SIDE OF THE HIGHWAY WITH THE ASSISTANCE OF HER TOWING SERVICE. THE DAMAGED TIRE WAS REPLACED ON THE SIDE OF THE ROAD AND THEN THE CONTACT TOOK… Look up ODI 11362270 at NHTSA ↗ ODI 11492946 · 25,000 mi The contact owns a 2017 Mercedes-Benz Metris. The contact stated that the rear back-up camera would display a blank image while in use. The contact also stated that he replaced four tires after he noticed that the tread on all four tires were wearing excessively. The contact then received notification of NHTSA Campaign Numbers: 22V099000 (Back Over Prevention) and 22V482000 (Tires) however, the parts to do the recall repairs were unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manu… Look up ODI 11492946 at NHTSA ↗
Fuel/Propulsion System	13,000–41,052 mi	35,000 mi	21	ODI 10936184 · 7,700 mi MERCEDES METRIS VAN FUEL SMELL WHILE VEHICLE WAS AT IDLE WARMING UP FOR WINTER DRIVING. GAS WAS SEEPING FROM "POROUS GAS LINE" WAS WHAT I WAS TOLD FROM DEALERSHIP AND THAT THIS ONLY HAPPENED TO TWO OTHER VEHICLES IN AMERICA. UNFORTUNATELY, OUR COMPANY BOUGHT MULTIPLE VEHICLES AND WE HAVE THREE WITH THE EXACT SAME PROBLEM. MERCEDES DOES NOT HAVE PARTS READILY AVAILABLE IN THE STATES AND THE FUEL LINE HAS TO BE MANUFACTURED IN GERMANY. PLAN ON BEING WITHOUT YOUR VEHICLE FOR AN EXTENDED PERIOD OF TIME. THERE ARE MULTIPLE FORUMS ON THE WEB ILLUSTRA… Look up ODI 10936184 at NHTSA ↗ ODI 10991876 · 13,000 mi RUPTURED FUEL LINE CAUSING FUEL SMELL IN CABIN. SMELL WAS MOST APPARENT AFTER VEHICLE HAD BEEN SITTING AND AT SLOW SPEEDS. Look up ODI 10991876 at NHTSA ↗ ODI 11043625 · 22,000 mi CAR HAS REPEATEDLY, BUT NOT ALWAYS, HAD A STRONG FUEL SMELL IN CABIN WHEN STARTING WITH ENGINE COLD IN SUB 45F WEATHER. FUEL SMELL IS STRONG ENOUGH THAT WINDOWS NEED TO BE OPENED FOR SMELL TO CLEAR. ISSUE IS NOT PRESENT WHEN STARTING THE VEHICLE WARM OR AFTER VEHICLE WARMS UP. VEHICLE WAS REPAIRED FOR SAME ISSUE IN MAY 2017 (INVOICE ATTACHED). Look up ODI 11043625 at NHTSA ↗
Unknown Or Other	Too few reports for a range	19,550 mi	4 (sparse)	ODI 10915173 · 16,000 mi MIRRORS ARE VERY NARROW/POOR, CANT SEE IN A CARGO VAN, I ALMOST KILLED SOMEONE OR KILL MYSELF Look up ODI 10915173 at NHTSA ↗ ODI 11057076 · 23,100 mi IF A VEHICLE IS IN THE DRIVER'S BLIND SPOT, BUT THE BSM SYSTEM DOES NOT WARN THE DRIVER, THERE WOULD BE AN INCREASED RISK OF A CRASH. Look up ODI 11057076 at NHTSA ↗ ODI 11073170 · 35,000 mi ENGINE TEMP DROPS 4 MARKS FROM REGULAR OPERATING TEMP. COME INTO TOWN TEMP DROPS AND HEATER BLOWS COLD AIR. TOOK TO DEALERSHIP THEY SAY EVERYTHING IS FINE. IT ALL CHECKS OUT. SENT VIDEOS TO THEM OF WHAT IT IS DOING. TOLD TO PUT A DIVIDER IN BUT WON'T HELP IF IT COOLS DRASTICALLY AND BLOWS COLD AIR. OVER A YEAR THIS HAS BEEN GOING ON. EVERY TIME THE WEATHER TURNS COLD. IT'S A SAFETY HAZARD. A PERSON COULD FREEZE TO DEATH. VEHICLE IN MOTION. CITY STREET. Look up ODI 11073170 at NHTSA ↗
Engine	32,000–60,000 mi	35,000 mi	5	ODI 11063829 · 6,000 mi SMELL OF GAS ON THE INTERIOR OF CAR. SEEMS TO HAPPEN WHEN TEMPERATURE IS COLD OUTSIDE. IT HAS HAPPENED MORE THAN ONCE. Look up ODI 11063829 at NHTSA ↗ ODI 11245397 · 60,000 mi TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED, THE VEHICLE DROVE ROUGHLY, AND THE VEHICLE WAS DIFFICULT TO START. THE VEHICLE WAS TAKEN TO ORRIN B HAYES MERCEDES-BENZ MAZDA (543 W MICHIGAN AVE, KALAMAZOO, MI 49007) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING CHAIN WAS DAMAGED AND RECOMMENDED THAT THE ENGINE BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THAT THE SAME FAILURE OCCURRED WITH TWO OTHER VEHICLES OF … Look up ODI 11245397 at NHTSA ↗ ODI 11245402 · 32,000 mi TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED, THE VEHICLE DROVE ROUGHLY, AND THE VEHICLE WAS DIFFICULT TO START. THE VEHICLE WAS TAKEN TO GRAND BLANC MERCEDES-BENZ (9099 HOLLY ROAD, GRAND BLANC, MI) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING CHAIN WAS DAMAGED. THE VEHICLE WAS REPAIRED. THE CONTACT INDICATED THAT THE FAILURE RECURRED 98,000 MILES LATER. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THAT THE SAME FAILURE OCCURRED WITH TWO OTHER VEHICLE… Look up ODI 11245402 at NHTSA ↗
Visibility/Wiper	500–13,750 mi	1,350 mi	16	ODI 10897409 · 1,500 mi THE PASSENGER SIDE MIRROR ON THIS VEHICLE OFFERS VERY LITTLE VISIBILITY AND CREATES A HUGE BLIND SPOT. THE MIRROR IS FLAT OFFERS A VERY NARROW FIELD OF VIEW. BECAUSE THIS IS A CARGO VAN WITH NO WINDOW ON THE SIDE DOOR A CONVEX MIRROR IS NECESSARY TO OFFER A ACCEPTABLE FIELD OF VIEW FOR SAFE LANE CHANGING. I FEEL THE LACK OF A CONVEX MIRROR ON THE PASSENGER SIDE MAY LEAD TO SEVERAL SIDE SWIPE ACCIDENTS BY OWNERS OF THIS VEHICLE. I HAVE EXPERIENCED SEVERAL INCIDENTS OF ATTEMPTING TO CHANGE LANESOME TO THE RIGHT ONLY TO FIND THAT THERE IS ANOTHER … Look up ODI 10897409 at NHTSA ↗ ODI 10897956 · 1,200 mi THE SIDE MIRRORS ON THIS VEHICLE ARE DANGEROUS AND TWO SMALL, THEY ALMOST GOT ME INTO AN ACCIDENT WHILE IN MOTION ON A CITY STREET WITH MY WIFE AND FIVE (5) CHILDREN. THESE SIDE MIRRORS ARE NON-CONVEXED AND OFFER LITTLE VIEW OF WHAT'S GOING ON AROUND THE VEHICLE, LEAVING THE DRIVER TO DEPEND ON THE BLIND SPOT ASSIST FEATURE TO CHANGE LANES OR REVERSE FOR THIS CRITICAL VISUAL INFORMATION. Look up ODI 10897956 at NHTSA ↗ ODI 10899037 · 800 mi THE SIDE VIEW MIRRORS ARE EXTREMELY SMALL. THEY CREATE A TERRIBLE BLIND SPOT WHICH INHIBITS YOUR ABILITY TO CHANGE LANES. IN ADDITION THE MIRRORS APPEAR TO MAGNIFY OBJECTS WHICH DISTORTS YOUR JUDGEMENT OF VEHICLE PROXIMITY. BOTH OF THESE FACTORS HAVE CAUSED NEAR COLLISIONS MULTIPLE TIMES! THE MIRRORS ONLY ALLOW YOU TO SEE A PORTION OF THE LANE NEXT TO YOU. THIS IS MUCH WORSE WHEN LOOKING AT THE PASSENGER SIDE MIRROR COMPARED TO THE DRIVERS SIDE. THE WEBSITE: METRISFORUM.COM HAS ADEQUATE COMMENTARY FROM OTHER DRIVERS EXPERIENCING THE SAME PROBL… Look up ODI 10899037 at NHTSA ↗
Wheels	6,000–20,250 mi	12,000 mi	6	ODI 11171388 · 9,000 mi THE VEHICLE WEARS THE OUTER EDGES OF THE FRONT TIRES PREMATURELY POTENTIALLY CAUSING DANGEROUS HANDLING. THIS ISSUE HAS BEEN REPORTED BY MANY 2016 METRIS OWNERS. Look up ODI 11171388 at NHTSA ↗ ODI 11375578 · 15,000 mi REAR DRIVER'S SIDE WHEEL CAME OFF WHILE VEHICLE WAS IN MOTION ON THE ROAD Look up ODI 11375578 at NHTSA ↗ ODI 11111747 · 5,000 mi THE TIRES HAVE WORN OUT TO THE METAL AFTER 5000 MILES AS THE ALIGNMENT WAS PER THE SERVICE TECH - SENT OUT INCORRECTLY AT THE FACTORY- THE VEHICLE WAS KEPT FOR OVER 30 DAYS.. JUDGING FROM USER FORUMS THIS SEEMS TO BE HAPPENING ON A FREQUENT BASIS Look up ODI 11111747 at NHTSA ↗
Steering	42,458–70,000 mi	49,000 mi	6	ODI 11208405 · 55,000 mi LOSS OF POWER STEERING WHEN DRIVING OVER CATTLE GRATES ON TWO SEPARATE OCCASIONS. FIRST TIME LOSS OF POWER STEERING AT 55MPH ON A TWO LANE HIGHWAY AND SECOND TIME LOSS OF POWER STEERING AT 30MPH WHEN ENTERING A FREEWAY ON-RAMP. AN ERROR MESSAGE DISPLAYS ON THE SCREEN 'POWER STEERING MALFUNCTION SEE OWNERS MANUAL'. ON BOTH OCCASIONS WE PULLED OFF TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE, REMOVED THE KEY FROM THE IGNITION, AND WAITED A COUPLE OF MINUTES. AFTER WAITING A COUPLE MINUTES, WE INSERTED THE KEY AND STARTED THE ENGINE TO FI… Look up ODI 11208405 at NHTSA ↗ ODI 11351654 · 41,000 mi ON 9/13/18 WHILE DRIVING US95 IN NEVADA , THE POWER STEERING ASSIST FAILED WHILE CROSSING CENTER LINE RUMBLE STRIPS TO PASS. THERE WAS A WARNING TONE AND AN ERROR MESSAGE APPEARED ON INSTRUMENT CLUSTER. THERE WAS NO POWER ASSIST. THIS WAS IN THE MIDDLE OF THE DESERT, SO I CONTINUED DRIVING. AFTER STOPPING FOR A BATHROOM BREAK, THE STEERING WORKED AGAIN WHEN I STARTED THE VAN. MINUTES LATER, IT FAILED AGAIN. I CONTINUED TO A GAS STATION. AFTER RESTARTING THE VAN, THE STEERING ASSIST WORKED AGAIN UNTIL I GOT HOME. I TOOK IT TO MERCEDES. THE ENTIR… Look up ODI 11351654 at NHTSA ↗ ODI 11529377 · 150,000 mi The contact owns a 2016 Mercedes-Benz Metris. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The contact related the failure to NHTSA Campaign Number: 17V595000 (Steering). The vehicle was taken to the dealer, who informed the contact that the VIN was not included in the NHTSA Campaign Number: 17V595000 (Steering). The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mi… Look up ODI 11529377 at NHTSA ↗
Electrical System	3,100–15,000 mi	9,000 mi	5	ODI 10956097 · 15,000 mi MERCEDES CLAIMES THAT THE METRIS IS ABLE TO TOW 5000LBS. WE BOUGHT THE VEHICLE NEW WITH THE TOW PACKAGE FACTORY INSTALLED. MERCEDES NEVER DISCLOSED THE FACT THAT IT'S WIRING HARNESS INCLUDED IN THE PACKAGE DOES NOT OPERATE ELECTRIC TRAILER BRAKES AND THAT NO FACTORY OR THIRD PARTY OPTION IS AVAILABLE. WE ALMOST HAD AN ACCIDENT DUE TO OUR INABILITY TO STOP QUICKLY ENOUGH. THATS HOW WE FOUND OUT THAT THE FACTORY INSTALLED TRAILER WIRING HARNESS DOES NOT OPERATE ELECTRIC BRAKES. MERCEDES SHOULD HAVE WARNED US ABOUT THIS ISSUE. THE FACTORY TRAILER … Look up ODI 10956097 at NHTSA ↗ ODI 10993981 · 1,800 mi THE REARVIEW CAMERA FROZE WHILE I WAS BACKING UP. BY "FROZE" I MEANT THE PICTURE BECAME STATIC WHILE THE VAN WAS MOVING BACK. THIS IS VERY DANGEROUS BECAUSE IT WILL MISLEAD THE DRIVER ON WHAT'S OR WHAT'S NOT ON THE PATH OF MOVING DIRECTION. THE ISSUE PERSIST WHEN I MOVED THE CAR BACK AND FORTH. IT WENT AWAY AFTER PARKING THE VAN IN GARAGE FOR A FEW HOURS. I AM VERY CONCERNED THAT IT MAY HAPPEN AGAIN AND MAY CAUSE SERIOUS ACCIDENCE. Look up ODI 10993981 at NHTSA ↗ ODI 10994279 · 9,000 mi I HAVE A 2016 METRIS PASSENGER VAN WITH 14000 MILES THAT THE MECHANICAL/ANALOG SPEEDOMETER SHOWS INCORRECT SPEED SOMETIMES. IT ONLY HAPPENS AFTER THE VAN HAS BEEN TRAVELING WITH SPEEDS OVER 60 MPH + I NOTICE THE SPEEDOMETER SHOWING ABOUT A 20 MPH SLOWER SPEED, THEN OVER A FEW MIN. THE SPEED SLOWLY KEEPS DROPPING UNTIL 0 MPH. THE TOTAL TIME TO 0 MPH IS ABOUT 15 MIN. AFTER COMING TO A COMPLETE STOP THE SPEEDOMETER FUNCTIONS PROPERLY. ONLY THE MECHANICAL SPEEDOMETER IS AFFECTED, THE DIGITAL DISPLAYS CORRECT SPEED. THIS HAS HAPPENED 10 TIMES THA… Look up ODI 10994279 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

ComponentPeriod

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples

Monthly complaint and recall timeline
Month	Complaints	Campaigns announced	Examples
2024-11	3	None	ODI 11624308 This Mercedes Metris is my wife's primary vehicle. She had the electric power steering stop working twice in six weeks. Each time the vehicle became barely controllable. Both times it happened on curvy mountain roads and she was barely able to keep control of the vehicle and is now afraid to drive it. We took it into the local Mercedes dealership twice and spent over a $1,000 the first time to remedy the problem. The second time they recommended replacing the steering rack at a cost of $5,000. We were six years into a seven year warranty with 9… Look up ODI 11624308 at NHTSA ↗ ODI 11623896 The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (TIRES); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Look up ODI 11623896 at NHTSA ↗ ODI 11626794 The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (TIRES); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available. Look up ODI 11626794 at NHTSA ↗
2024-12	1	None	ODI 11631728 The fuel line is leaking again. I have had this replaced three times already. Once under warranty and twice out-of-pocket. Why wasn't the MY2016 included in the recall? The raw fuel smell permeates the cabin and is nauseating. This is a safety issue were something needs to be done for a permanent fix before someone dies in a fiery death. Look up ODI 11631728 at NHTSA ↗
2025-01	1	None	ODI 11635871 I was driving down a smooth straight highway at 60 mph when the power steering completely failed. After that the van was nearly impossible to turn even a slight amount. If the road had been a bunch of curves I wouldn't have been able to make it to a safe place to pull over. Mercedes had recall campaign #17V595000 that addressed this problem but when I called them they said there are no active recalls for my VIN number. This is a very dangerous failure and I hope you can look into it. Also the van only has 60,000 miles on it. Thanks Look up ODI 11635871 at NHTSA ↗
2025-02	0	None	No examples available for this selection.
2025-03	2	None	ODI 11647923 Intake line assembly Crank case ventilation system PCV valve failure Look up ODI 11647923 at NHTSA ↗ ODI 11649972 The pressure relief valve part on our Mercedes van is causing a check engine light to go off with code P052E. It's a known issue on several MB models (GLB, C300, etc.) that this original part wears out and can potentially cause an under-hood fire if oil gets clogged up in the components. To my knowledge there is no routine maintenance that we missed that would be causing this issue. MB has since released a new style of PCV part with insulation wrapped around the hose to prevent condensation build up. It's not possible to get the original stye o… Look up ODI 11649972 at NHTSA ↗
2025-04	2	None	ODI 11653270 position sensor for intake camshaft had a malfunction. Position of intake camshaft implausible. Intake camshaft pick up wheel was not in sync with timing. Antique camshaft was out of sync by 180°. This caused a loss of power and engine functionality while underway. Look up ODI 11653270 at NHTSA ↗ ODI 11652291 (FROM FACTORY)CONTINENTAL VANCO 4 SEASON 225 17 101H TIRES PREMATURE EXCESSIVE WEAR @ 12,000 miles. TIRES WERE ALWAYS INFLATED TO RECOMMENDED PSI WITH NO TPMS WARNING LAMPS TIRES ARE NOW UNSAFE TO DRIVE ON AND COULD CAUSE A BLOWOUT, CRASH, INJURY OR DEATH. MB IS NOT OWNING UP TO THE WRONG TIRE SIZE AND RATING ON THESE VANS AND BEING UNDER RATED FROM WHAT WHAT IT SHOULD BE . CURRENT MBUSA RECOMMENDED TIRE is 235/55/R17 with 103H LOAD RATING. SEEMS THAT THE TIRES THAT CAME WITH THE VAN ARE THE INCORRECT TIRE SIZE AND LOAD RATING WHICH PUT… Look up ODI 11652291 at NHTSA ↗
2025-05	1	None	ODI 11659960 2016 Metris Engine M274 Check engine light, P052E71 Crankcase ventilation valve- Oil leakage- safety is compromised as this damage causes engine failure. The dealer has confirmed multiple oil leaks and other parts and service is required at extensive cost to me. This is the same damage and failure that passenger models with the M274 engine have an extended warranty available to them- my PASSENGER Metris with the exact same engine is excluded from this extended warranty. Look up ODI 11659960 at NHTSA ↗
2025-06	1	None	ODI 11669847 There was a fuel smell emanating from the engine compartment during the vehicle pre-start routine (fuel pump priming). The dealership determined this to be a leak in the lower fuel hose to fuel line of the service connection per NHTSA Campaign Number 18V837000, however they refused to cover the cost of the repair because the recall work was previously completed in 2019. Corporate Mercedes Benz USA also refused to extend any goodwill toward this repair despite acknowledging it is the recall issue because the work was done once and is now conside… Look up ODI 11669847 at NHTSA ↗
2025-07	0	25V463000	No examples available for this selection.
2025-08	4	None	ODI 11682273 · 75,000 mi The contact owns a 2016 Mercedes-Benz Metris. The contact stated that while driving at 40 MPH, the steering wheel seized, and the vehicle became difficult to maneuver. The contact stated that the failure occurred immediately after driving over a speed bump, and the message "Power Steering Assist Malfunction" was displayed. The contact pulled over into a parking lot, and the vehicle was towed to a body shop to be diagnosed. The contact was informed that the power steering wire had overheated, causing a failure. The vehicle was not repaired. The … Look up ODI 11682273 at NHTSA ↗ ODI 11678271 Dealer says that Power Steering control unit/steering rack needs to be changed. Looks like same recall was there(17V-595) but my vin number is not in Mercedes system to be fixed. Happens when park. Steering was not working, van needs to be towed. Can you check if that should be part of recall? Look up ODI 11678271 at NHTSA ↗ ODI 11679070 I have had 2 major and costly repairs/issues with the engine and its oil system. These are detailed below. I have also received multiple collision or seatbelt dash alerts when no one is near my vehicle whatsoever. Unexpected repairs back-to-back due to defective parts/design: Oil pump control valve and harness replaced. Cost: $1,499. Replaced crankcase ventilation hose assembly. Cost: $3,293.37 Look up ODI 11679070 at NHTSA ↗
2025-09	2	None	ODI 11685088 The contact owns a 2021 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 25V463000 (Equipment, Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Look up ODI 11685088 at NHTSA ↗ ODI 11686351 Recently took my vehicle in to get the brakes check and inspected. Technician at Mercedes Benz noticed a fuel leak in the upper fuel line. We both thought was very odd because the vehicle only has 35k miles on it and the line is visibly in great condition. I did a little research and found that there was a recall for this exact issue. But it seems that my vin wasn’t in the recall. I contacted Mercedes and told me to reach out to you guys. I’ve had multiple issues with Mercedes upon the delivery of my van. It was missing a Hermes module and had … Look up ODI 11686351 at NHTSA ↗
2025-10	2	None	ODI 11695391 It has been two years after posting an issue with engine light on indicating the error code p052e which is a known problem on many models mercedes has. This metris van is not a passenger van but a commercial van. It has however the SAME engine and SAME error code as all the models mercedes having this engine. It is stated that it is under warranty by mercedes up to 150k, with the exception of the commercial van. This is ludicrous and a failure to correct a known defect and expecting the customer to pay the bill. It is also disturbing that the … Look up ODI 11695391 at NHTSA ↗ ODI 11695398 How does the digital display suddenly disappear from your dashboard? Mercedes has lost its respect for being a High Quality brand. Too many recalls,. Too many issues that vehicles less costly never have such as 1. Out of alignment at 0 mileage resulting in worn out tires at 12k miles. Realignment that was useless at mb specs resulting in third set of tires. 2. Pcv regulator valve triggers engine code p052e which means a $3000 repair bill that's not covered on commercial vans but covered on passenger vans with the same engine. 3. Digital display… Look up ODI 11695398 at NHTSA ↗
2025-11	2	None	ODI 11700884 See attached document for complaint. I wanted to express my displeasure with the manner in which the above reference recall was conducted. The timeline left many owners with expensive replacement bills for new tires to replace inadequate tires that were installed as OEM on our vans. The message boards tell a story of frustration for a large group of consumers. As you know the recall was originally made in July of 2022. The notice to dealers went out in September of 2022. Mercedes Benz appeared to really drag their feet on a solution to the iss… Look up ODI 11700884 at NHTSA ↗ ODI 11701543 My 2022 Mercedes-Benz Metris recently experienced a sudden onset of engine issues, triggering the Check Engine Light. Diagnostic data retrieved from the vehicle (via onboard telematics) revealed the following error codes via onboard OBD GPS Bouncie: P0300: Random/Multiple Cylinder Misfire Detected P0301: Cylinder 1 Misfire Detected P0304: Cylinder 4 Misfire Detected Upon professional inspection, a mechanic diagnosed the root cause of these misfires as critically low fuel pressure resulting from a failed low-pressure fuel pump. The mechanic a… Look up ODI 11701543 at NHTSA ↗
2025-12	0	None	No examples available for this selection.
2026-01	2	None	ODI 11708574 Fuel smell in the engine compartment and visible leaking fuel on the lower hoses per NHTSA Campaign Number 18V837000. I previously complained about this in April 2025 (ID 11669847). Dealer inspected in April 2025 and replaced the lower hose, but I still would smell fuel. After a lot of my own troubleshooting over the last six months, I have determined that when the car has sat un-used for over 24 hours, the rubber fuel lines shrink just enough that the next time the fuel system is primed (pre-start routine when you unlock the car, or start the … Look up ODI 11708574 at NHTSA ↗ ODI 11710679 This incident happened to an employee driving a mercedes metris for work. The metris was involved in a multi car accident. The driver reported that the steering wheel "took over" and would not let them maneuver out of the way to avoid a vehicle that had rear ended the vehicle in front of them. This accident took place at about 40mph and included multiple vehicles rear ending the vehicle in front of them. The metris was the third or fourth vehicle in a line of approximately 6 to 7 total vehicles. The air bags did not deploy, even though the vehi… Look up ODI 11710679 at NHTSA ↗
2026-02	1	26V070000	ODI 11720287 I am filing a formal safety complaint regarding my Mercedes-Benz Metris serviced at Mercedes-Benz Coconut Creek (Florida) under Recall VS2LAS561 – 9789VMCRC (Customer Service Case #20781216). On February 12th, I delivered the vehicle for recall service. It was returned on February 23rd without the recall properly completed. Invoice no. 328897 – tag T9514 lists replacement of four Continental 235/55 R17 tires and installation of four PRS sensor repair kits. These items were not installed. The tires were placed in the trunk, and only three used… Look up ODI 11720287 at NHTSA ↗
2026-03	0	None	No examples available for this selection.
2026-04	1	None	ODI 11731396 The power steering randomly fails in the vehicle and works again when the vehicle is restarted. Here is the link to Mercedes's inspection: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11731396 at NHTSA ↗
2026-05	1	None	ODI 11739338 The contact owns a 2016 Mercedes-Benz Metris. The contact received a notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the recall repairs were denied, and the contact was asked to take the vehicle back to the original dealer who sold the vehicle. The contact reached out to several other local dealers; however, the assistance was provided due to the vehicle having approximately 18inch rims. The manufacturer was made aware of the issu… Look up ODI 11739338 at NHTSA ↗
2026-06	0	None	No examples available for this selection.
2026-07	0	None	No examples available for this selection.
2026-08	0	None	No examples available for this selection.
2026-09	1	None	ODI 11763551 My 2019 Mercedes-Benz Metris, with approximately 78,000 miles, developed a check-engine light and diagnostic code P052E/P052E71 for a failure involving the positive crankcase ventilation/crankcase ventilation regulator system. I was advised that the repair will cost approximately $3,000 because the failed ventilation component is part of a larger assembly. I am concerned because Mercedes-Benz has acknowledged this same P052E71 crankcase ventilation failure on other Mercedes-Benz models equipped with the M274 engine and has provided extended w… Look up ODI 11763551 at NHTSA ↗
2026-10 (partial)	0	None	No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Observation windowFirst model yearSecond model year

2022: 7 complaints · 2023: 0 complaints

Equal observation windows
Model year	Through age 0	Through age 1	Through age 2
2022	0	4	7
2023	0	0	0

Date coverage across each selected cohort

Date basis for all complaints in selected model years
Year	Incident dates used	Filing date fallbacks	Excluded dates
2022	9	0	0
2023	2	0	0

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
Component	Tires	Fuel/Propulsion System	Unknown Or Other	Engine	Visibility/Wiper	Wheels	Steering	Electrical System
Tires	—	0	1 ODI 11578291 I am the owner of 2018 Mercedes Benz Matrix. The car was purchased in order to use it for business on renting platform. It does have recall which is not active and in review for more than a year. Because of it Im not able to use the car, all renting platforms are blocking the car because it is open recall. Mercedes doesn't have remedy obviously, and just have it pending. Im loosing all business/ money because of this recall. The car is just standing parked, as I understand it is unsafe to drive for me and for other people. Look up ODI 11578291 at NHTSA ↗	0	0	2 ODI 11549307 We had replaced tires on this van more than 7 times since we bought it, tomorrow it’s going again for new tires, we also lost Rim due to damage when rear passenger tire exploded on the highway. Look up ODI 11549307 at NHTSA ↗ ODI 11362270 · 22,000 mi TL* THE CONTACT OWNS A 2017 MERCEDES BENZ METRIS EQUIPPED WITH HANKOOK TIRES, TIRELINE VENTUS S1 NOBLE 2, TIRE SIZE 225/55/R17, DOT # 5MKC1AH0316.. THE CONTACT STATED THAT THE TIRES WERE JUST ROTATED AND WAS DRIVING AT 75 MPH AND THE FRONT DRIVER'S SIDE TIRE BLEW OUT FROM INSIDE OUTWARD. THE CONTACT PULLED OVER ALONG THE LEFT SIDE MEDIAN LANE ON THE HIGHWAY. THE CONTACT THEN HAD TO PULL OVER THE RIGHT SIDE OF THE HIGHWAY WITH THE ASSISTANCE OF HER TOWING SERVICE. THE DAMAGED TIRE WAS REPLACED ON THE SIDE OF THE ROAD AND THEN THE CONTACT TOOK… Look up ODI 11362270 at NHTSA ↗	0	0
Fuel/Propulsion System	0	—	1 ODI 11591541 CHECK ENGINE LIGHT ON, CODE P052E(71) Positive Crankcase Ventilation (PCV) Regulator Valve Performance Malfunction. Look up ODI 11591541 at NHTSA ↗	6 ODI 11063829 · 6,000 mi SMELL OF GAS ON THE INTERIOR OF CAR. SEEMS TO HAPPEN WHEN TEMPERATURE IS COLD OUTSIDE. IT HAS HAPPENED MORE THAN ONCE. Look up ODI 11063829 at NHTSA ↗ ODI 11487847 there is couple knocking sound and noises from the engine and vehicle shaking intermittently and lack of power after engine knocking sound. smell gas leaking and dealer did Fuel hose performed inspection found lower fuel hose from tank to high pressure pump leaking causing fuel leaks. replace fuel hose and clamps. Look up ODI 11487847 at NHTSA ↗ ODI 11591541 CHECK ENGINE LIGHT ON, CODE P052E(71) Positive Crankcase Ventilation (PCV) Regulator Valve Performance Malfunction. Look up ODI 11591541 at NHTSA ↗	0	0	0	1 ODI 11518320 The digital display system that indicates how many miles you have left until empty is not accurate. The dashboard display indicated that I had about 85 miles of range left before my tank was empty. Approximately 35 miles later, when there should have been 50 miles of range left according to the digital dashboard display, the vehicle ran out of gas and I was left stranded on the side of the freeway. This is a safety issue. I have read numerous reports of similar incidents with this vehicle in online forums. Look up ODI 11518320 at NHTSA ↗
Unknown Or Other	1 ODI 11578291 I am the owner of 2018 Mercedes Benz Matrix. The car was purchased in order to use it for business on renting platform. It does have recall which is not active and in review for more than a year. Because of it Im not able to use the car, all renting platforms are blocking the car because it is open recall. Mercedes doesn't have remedy obviously, and just have it pending. Im loosing all business/ money because of this recall. The car is just standing parked, as I understand it is unsafe to drive for me and for other people. Look up ODI 11578291 at NHTSA ↗	1 ODI 11591541 CHECK ENGINE LIGHT ON, CODE P052E(71) Positive Crankcase Ventilation (PCV) Regulator Valve Performance Malfunction. Look up ODI 11591541 at NHTSA ↗	—	2 ODI 11591541 CHECK ENGINE LIGHT ON, CODE P052E(71) Positive Crankcase Ventilation (PCV) Regulator Valve Performance Malfunction. Look up ODI 11591541 at NHTSA ↗ ODI 11603619 CHECK engine Light CEL Code P052E suddenly turned on in the winter about 1 1/2 year ago, but turned off itself after a month. The Check Engine Light CEL code p052e turned on suddenly in June 2024 and stays on still. Emailed and complaint to Mercedes Benz USA and received no answer. MERCEDES BENZ USA given recall and Emission extended warranty on this code to all C, E, G, , SLC And SLK Class passenger cars with 2.0 Engine on August 25, 2023, but excluded my passenger van model, Metris, which has the same code and is a common problem. This is n… Look up ODI 11603619 at NHTSA ↗	2 ODI 10915173 · 16,000 mi MIRRORS ARE VERY NARROW/POOR, CANT SEE IN A CARGO VAN, I ALMOST KILLED SOMEONE OR KILL MYSELF Look up ODI 10915173 at NHTSA ↗ ODI 11005921 SIDE MIRRORS ARE TOO TALL AND TOO SHORT! WE ALMOST GOT INTO ACCIDENT FOR SEVERAL TIMES BEFORE BUT YESTERDAY (7/17/17) WAS REALLY CLOSE! I WAS CHANGING TO RIGHT LANE WHEN ANOTHER CAR IS SO CLOSE I HAVE TO SLAM MY BRAKES BECAUSE MY PASSENGER MIRROR IS SO BAD ABOUT VISIBILITY. PLEASE HELP BEFORE WE GET HURT OR WORSE. THANK YOU! Look up ODI 11005921 at NHTSA ↗	3 ODI 11495545 Mercedes knew in 2018 there was a problem with weighing loading. On Sept 7 I received a recall notice. Now almost 3 month later they still have no fix. At this time my vehicle is in my mind unsafe to drive due to excessive tire wear on the fron end. Don't want to purchase 2 more tires at my expense, since I only have 23,000 miles on vehicle. Have replaced 2 at 15,000 miles. Seems like Mercedes is just plain dragging this out and hoping said vehicle owners will drop the whole thing. Help!! Look up ODI 11495545 at NHTSA ↗ ODI 11720287 I am filing a formal safety complaint regarding my Mercedes-Benz Metris serviced at Mercedes-Benz Coconut Creek (Florida) under Recall VS2LAS561 – 9789VMCRC (Customer Service Case #20781216). On February 12th, I delivered the vehicle for recall service. It was returned on February 23rd without the recall properly completed. Invoice no. 328897 – tag T9514 lists replacement of four Continental 235/55 R17 tires and installation of four PRS sensor repair kits. These items were not installed. The tires were placed in the trunk, and only three used… Look up ODI 11720287 at NHTSA ↗ ODI 11607019 There is an active recall that Mercedez is ignoring. Look up ODI 11607019 at NHTSA ↗	2 ODI 11720287 I am filing a formal safety complaint regarding my Mercedes-Benz Metris serviced at Mercedes-Benz Coconut Creek (Florida) under Recall VS2LAS561 – 9789VMCRC (Customer Service Case #20781216). On February 12th, I delivered the vehicle for recall service. It was returned on February 23rd without the recall properly completed. Invoice no. 328897 – tag T9514 lists replacement of four Continental 235/55 R17 tires and installation of four PRS sensor repair kits. These items were not installed. The tires were placed in the trunk, and only three used… Look up ODI 11720287 at NHTSA ↗ ODI 11486887 Wheel speed sensors appear to fail on a routine basis (every 0-10 months), similar to the subject of recall 21V-042 on Sprinter vans. Sensor failure disables most safety features of vehicles including ABS, blind spot warning, assisted steering, and other safety features. THe failure causes notable issues with handling/steering and braking. Failure at highway speed impacts vehicle driving stability and increases the risk of a crash. Dealer previously repaired under warranty in October or November 2021. Unit failed in traffic at highway spee… Look up ODI 11486887 at NHTSA ↗	2 ODI 11481633 I have been trying for 5 months to get this fixed from the dealer and or manufacturer.They still state they dont have the parts or something . Its been to long and this is a serious safety hazrd to not be able to use the back up camera correctly . We are not even using the vehicle at this time . Look up ODI 11481633 at NHTSA ↗ ODI 11373037 · 3,100 mi REARVIEW CAMERA BROKEN Look up ODI 11373037 at NHTSA ↗
Engine	0	6 ODI 11063829 · 6,000 mi SMELL OF GAS ON THE INTERIOR OF CAR. SEEMS TO HAPPEN WHEN TEMPERATURE IS COLD OUTSIDE. IT HAS HAPPENED MORE THAN ONCE. Look up ODI 11063829 at NHTSA ↗ ODI 11487847 there is couple knocking sound and noises from the engine and vehicle shaking intermittently and lack of power after engine knocking sound. smell gas leaking and dealer did Fuel hose performed inspection found lower fuel hose from tank to high pressure pump leaking causing fuel leaks. replace fuel hose and clamps. Look up ODI 11487847 at NHTSA ↗ ODI 11591541 CHECK ENGINE LIGHT ON, CODE P052E(71) Positive Crankcase Ventilation (PCV) Regulator Valve Performance Malfunction. Look up ODI 11591541 at NHTSA ↗	2 ODI 11591541 CHECK ENGINE LIGHT ON, CODE P052E(71) Positive Crankcase Ventilation (PCV) Regulator Valve Performance Malfunction. Look up ODI 11591541 at NHTSA ↗ ODI 11603619 CHECK engine Light CEL Code P052E suddenly turned on in the winter about 1 1/2 year ago, but turned off itself after a month. The Check Engine Light CEL code p052e turned on suddenly in June 2024 and stays on still. Emailed and complaint to Mercedes Benz USA and received no answer. MERCEDES BENZ USA given recall and Emission extended warranty on this code to all C, E, G, , SLC And SLK Class passenger cars with 2.0 Engine on August 25, 2023, but excluded my passenger van model, Metris, which has the same code and is a common problem. This is n… Look up ODI 11603619 at NHTSA ↗	—	0	1 ODI 11373524 · 35,000 mi THE STABILITY CONTROL LIGHT, ABS BRAKES, COLLISION ASSIST CAME ON THEN AS I PULLED ONTO THE INTERSTATE THE CAR STARTED BUCKING LOST ACCELERATION AND I HAD AN 18 WHEELER RUNNING UP MY REAR TRYING TO BRAKE. THE VEHICLE WENT INTO LIMP MODE. I AM FAMILIAR WITH WHEEL SENSOR FAILURES HOW THIS VEHICLE REACTS IS SERIOUSLY A DANGER HAZARD AND SHOULD BE RECALLED. THIS IS MY 3RD WHEEL SENSOR ON THIS VEHICLE IN 8 MONTHS. Look up ODI 11373524 at NHTSA ↗	0	3 ODI 11541905 CHECK ENGINE LIGHT checked and diagnostic code P052E71 showed that the Valve for Crankcase Ventilation has a malfunction. The actuator is blocked, P06DA00 the Actuation of the valve of the oil pump in the combustion engine has an electrical fault or open circuit. The problem is prolific on the Metris vans and the repair costs extremely high for such a lemon sensor and can cause catastrophic failure and damage to the engine. Look up ODI 11541905 at NHTSA ↗ ODI 11595927 Code P052E-71 Valve for crankcase ventilation has a malfunction Code P06DA-00 Actuation of the valve in the combustion engine has an electrical fault or open circuit. These codes have been reported on too many times on forums to not have these issues recalled and fixed and paid for by Mercedes. This expensive problem should not have occurred with such little mileage and have to be fixed by the consumer Look up ODI 11595927 at NHTSA ↗ ODI 11679070 I have had 2 major and costly repairs/issues with the engine and its oil system. These are detailed below. I have also received multiple collision or seatbelt dash alerts when no one is near my vehicle whatsoever. Unexpected repairs back-to-back due to defective parts/design: Oil pump control valve and harness replaced. Cost: $1,499. Replaced crankcase ventilation hose assembly. Cost: $3,293.37 Look up ODI 11679070 at NHTSA ↗
Visibility/Wiper	0	0	2 ODI 10915173 · 16,000 mi MIRRORS ARE VERY NARROW/POOR, CANT SEE IN A CARGO VAN, I ALMOST KILLED SOMEONE OR KILL MYSELF Look up ODI 10915173 at NHTSA ↗ ODI 11005921 SIDE MIRRORS ARE TOO TALL AND TOO SHORT! WE ALMOST GOT INTO ACCIDENT FOR SEVERAL TIMES BEFORE BUT YESTERDAY (7/17/17) WAS REALLY CLOSE! I WAS CHANGING TO RIGHT LANE WHEN ANOTHER CAR IS SO CLOSE I HAVE TO SLAM MY BRAKES BECAUSE MY PASSENGER MIRROR IS SO BAD ABOUT VISIBILITY. PLEASE HELP BEFORE WE GET HURT OR WORSE. THANK YOU! Look up ODI 11005921 at NHTSA ↗	0	—	0	0	0
Wheels	2 ODI 11549307 We had replaced tires on this van more than 7 times since we bought it, tomorrow it’s going again for new tires, we also lost Rim due to damage when rear passenger tire exploded on the highway. Look up ODI 11549307 at NHTSA ↗ ODI 11362270 · 22,000 mi TL* THE CONTACT OWNS A 2017 MERCEDES BENZ METRIS EQUIPPED WITH HANKOOK TIRES, TIRELINE VENTUS S1 NOBLE 2, TIRE SIZE 225/55/R17, DOT # 5MKC1AH0316.. THE CONTACT STATED THAT THE TIRES WERE JUST ROTATED AND WAS DRIVING AT 75 MPH AND THE FRONT DRIVER'S SIDE TIRE BLEW OUT FROM INSIDE OUTWARD. THE CONTACT PULLED OVER ALONG THE LEFT SIDE MEDIAN LANE ON THE HIGHWAY. THE CONTACT THEN HAD TO PULL OVER THE RIGHT SIDE OF THE HIGHWAY WITH THE ASSISTANCE OF HER TOWING SERVICE. THE DAMAGED TIRE WAS REPLACED ON THE SIDE OF THE ROAD AND THEN THE CONTACT TOOK… Look up ODI 11362270 at NHTSA ↗	0	3 ODI 11495545 Mercedes knew in 2018 there was a problem with weighing loading. On Sept 7 I received a recall notice. Now almost 3 month later they still have no fix. At this time my vehicle is in my mind unsafe to drive due to excessive tire wear on the fron end. Don't want to purchase 2 more tires at my expense, since I only have 23,000 miles on vehicle. Have replaced 2 at 15,000 miles. Seems like Mercedes is just plain dragging this out and hoping said vehicle owners will drop the whole thing. Help!! Look up ODI 11495545 at NHTSA ↗ ODI 11720287 I am filing a formal safety complaint regarding my Mercedes-Benz Metris serviced at Mercedes-Benz Coconut Creek (Florida) under Recall VS2LAS561 – 9789VMCRC (Customer Service Case #20781216). On February 12th, I delivered the vehicle for recall service. It was returned on February 23rd without the recall properly completed. Invoice no. 328897 – tag T9514 lists replacement of four Continental 235/55 R17 tires and installation of four PRS sensor repair kits. These items were not installed. The tires were placed in the trunk, and only three used… Look up ODI 11720287 at NHTSA ↗ ODI 11607019 There is an active recall that Mercedez is ignoring. Look up ODI 11607019 at NHTSA ↗	1 ODI 11373524 · 35,000 mi THE STABILITY CONTROL LIGHT, ABS BRAKES, COLLISION ASSIST CAME ON THEN AS I PULLED ONTO THE INTERSTATE THE CAR STARTED BUCKING LOST ACCELERATION AND I HAD AN 18 WHEELER RUNNING UP MY REAR TRYING TO BRAKE. THE VEHICLE WENT INTO LIMP MODE. I AM FAMILIAR WITH WHEEL SENSOR FAILURES HOW THIS VEHICLE REACTS IS SERIOUSLY A DANGER HAZARD AND SHOULD BE RECALLED. THIS IS MY 3RD WHEEL SENSOR ON THIS VEHICLE IN 8 MONTHS. Look up ODI 11373524 at NHTSA ↗	0	—	2 ODI 11720287 I am filing a formal safety complaint regarding my Mercedes-Benz Metris serviced at Mercedes-Benz Coconut Creek (Florida) under Recall VS2LAS561 – 9789VMCRC (Customer Service Case #20781216). On February 12th, I delivered the vehicle for recall service. It was returned on February 23rd without the recall properly completed. Invoice no. 328897 – tag T9514 lists replacement of four Continental 235/55 R17 tires and installation of four PRS sensor repair kits. These items were not installed. The tires were placed in the trunk, and only three used… Look up ODI 11720287 at NHTSA ↗ ODI 11590025 The vehicle is unsteady wably fear of freeway driving vehicle does not appear to steer exactly where it is intended. Wheels feel much too small for vehicle. Took car in on 2023 was told recall is not activated. I can’t do freeway driving I am fearful in vehicle. Dealership only does related items for out of pocket expenses problem not solved Look up ODI 11590025 at NHTSA ↗	1 ODI 11428050 Two failures of Wheel Speed Sensors. Right Front was first and just caused the computer to shut down anti lock breaking system. Most recent was Left Rear and caused transimission to go into “Limp” Look up ODI 11428050 at NHTSA ↗
Steering	0	0	2 ODI 11720287 I am filing a formal safety complaint regarding my Mercedes-Benz Metris serviced at Mercedes-Benz Coconut Creek (Florida) under Recall VS2LAS561 – 9789VMCRC (Customer Service Case #20781216). On February 12th, I delivered the vehicle for recall service. It was returned on February 23rd without the recall properly completed. Invoice no. 328897 – tag T9514 lists replacement of four Continental 235/55 R17 tires and installation of four PRS sensor repair kits. These items were not installed. The tires were placed in the trunk, and only three used… Look up ODI 11720287 at NHTSA ↗ ODI 11486887 Wheel speed sensors appear to fail on a routine basis (every 0-10 months), similar to the subject of recall 21V-042 on Sprinter vans. Sensor failure disables most safety features of vehicles including ABS, blind spot warning, assisted steering, and other safety features. THe failure causes notable issues with handling/steering and braking. Failure at highway speed impacts vehicle driving stability and increases the risk of a crash. Dealer previously repaired under warranty in October or November 2021. Unit failed in traffic at highway spee… Look up ODI 11486887 at NHTSA ↗	0	0	2 ODI 11720287 I am filing a formal safety complaint regarding my Mercedes-Benz Metris serviced at Mercedes-Benz Coconut Creek (Florida) under Recall VS2LAS561 – 9789VMCRC (Customer Service Case #20781216). On February 12th, I delivered the vehicle for recall service. It was returned on February 23rd without the recall properly completed. Invoice no. 328897 – tag T9514 lists replacement of four Continental 235/55 R17 tires and installation of four PRS sensor repair kits. These items were not installed. The tires were placed in the trunk, and only three used… Look up ODI 11720287 at NHTSA ↗ ODI 11590025 The vehicle is unsteady wably fear of freeway driving vehicle does not appear to steer exactly where it is intended. Wheels feel much too small for vehicle. Took car in on 2023 was told recall is not activated. I can’t do freeway driving I am fearful in vehicle. Dealership only does related items for out of pocket expenses problem not solved Look up ODI 11590025 at NHTSA ↗	—	0
Electrical System	0	1 ODI 11518320 The digital display system that indicates how many miles you have left until empty is not accurate. The dashboard display indicated that I had about 85 miles of range left before my tank was empty. Approximately 35 miles later, when there should have been 50 miles of range left according to the digital dashboard display, the vehicle ran out of gas and I was left stranded on the side of the freeway. This is a safety issue. I have read numerous reports of similar incidents with this vehicle in online forums. Look up ODI 11518320 at NHTSA ↗	2 ODI 11481633 I have been trying for 5 months to get this fixed from the dealer and or manufacturer.They still state they dont have the parts or something . Its been to long and this is a serious safety hazrd to not be able to use the back up camera correctly . We are not even using the vehicle at this time . Look up ODI 11481633 at NHTSA ↗ ODI 11373037 · 3,100 mi REARVIEW CAMERA BROKEN Look up ODI 11373037 at NHTSA ↗	3 ODI 11541905 CHECK ENGINE LIGHT checked and diagnostic code P052E71 showed that the Valve for Crankcase Ventilation has a malfunction. The actuator is blocked, P06DA00 the Actuation of the valve of the oil pump in the combustion engine has an electrical fault or open circuit. The problem is prolific on the Metris vans and the repair costs extremely high for such a lemon sensor and can cause catastrophic failure and damage to the engine. Look up ODI 11541905 at NHTSA ↗ ODI 11595927 Code P052E-71 Valve for crankcase ventilation has a malfunction Code P06DA-00 Actuation of the valve in the combustion engine has an electrical fault or open circuit. These codes have been reported on too many times on forums to not have these issues recalled and fixed and paid for by Mercedes. This expensive problem should not have occurred with such little mileage and have to be fixed by the consumer Look up ODI 11595927 at NHTSA ↗ ODI 11679070 I have had 2 major and costly repairs/issues with the engine and its oil system. These are detailed below. I have also received multiple collision or seatbelt dash alerts when no one is near my vehicle whatsoever. Unexpected repairs back-to-back due to defective parts/design: Oil pump control valve and harness replaced. Cost: $1,499. Replaced crankcase ventilation hose assembly. Cost: $3,293.37 Look up ODI 11679070 at NHTSA ↗	0	1 ODI 11428050 Two failures of Wheel Speed Sensors. Right Front was first and just caused the computer to shut down anti lock breaking system. Most recent was Left Rear and caused transimission to go into “Limp” Look up ODI 11428050 at NHTSA ↗	0	—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

Search patterns

6 patterns with matching reports.

Warning lights and dashboard alerts

19 mentions · 9.0% of complaints

Median mileage: 52,000 mi (9 usable records).

ODI 11084376 · 18,000 mi

Look up ODI 11084376 at NHTSA ↗

ODI 11245397 · 60,000 mi

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED, THE VEHICLE DROVE ROUGHLY, AND THE VEHICLE WAS DIFFICULT TO START. THE VEHICLE WAS TAKEN TO ORRIN B HAYES MERCEDES-BENZ MAZDA (543 W MICHIGAN AVE, KALAMAZOO, MI 49007) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING CHAIN WAS DAMAGED AND RECOMMENDED THAT THE ENGINE BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THAT THE SAME FAILURE OCCURRED WITH TWO OTHER VEHICLES OF …

Look up ODI 11245397 at NHTSA ↗

ODI 11245402 · 32,000 mi

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ METRIS. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED, THE VEHICLE DROVE ROUGHLY, AND THE VEHICLE WAS DIFFICULT TO START. THE VEHICLE WAS TAKEN TO GRAND BLANC MERCEDES-BENZ (9099 HOLLY ROAD, GRAND BLANC, MI) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING CHAIN WAS DAMAGED. THE VEHICLE WAS REPAIRED. THE CONTACT INDICATED THAT THE FAILURE RECURRED 98,000 MILES LATER. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THAT THE SAME FAILURE OCCURRED WITH TWO OTHER VEHICLE…

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Matching rule

\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Fuel smell or leak mentions

17 mentions · 8.0% of complaints

Median mileage: 13,000 mi (11 usable records).

ODI 10936026 · 9,700 mi

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ODI 10936184 · 7,700 mi

MERCEDES METRIS VAN FUEL SMELL WHILE VEHICLE WAS AT IDLE WARMING UP FOR WINTER DRIVING. GAS WAS SEEPING FROM "POROUS GAS LINE" WAS WHAT I WAS TOLD FROM DEALERSHIP AND THAT THIS ONLY HAPPENED TO TWO OTHER VEHICLES IN AMERICA. UNFORTUNATELY, OUR COMPANY BOUGHT MULTIPLE VEHICLES AND WE HAVE THREE WITH THE EXACT SAME PROBLEM. MERCEDES DOES NOT HAVE PARTS READILY AVAILABLE IN THE STATES AND THE FUEL LINE HAS TO BE MANUFACTURED IN GERMANY. PLAN ON BEING WITHOUT YOUR VEHICLE FOR AN EXTENDED PERIOD OF TIME. THERE ARE MULTIPLE FORUMS ON THE WEB ILLUSTRA…

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ODI 11054491 · 43,000 mi

Look up ODI 11054491 at NHTSA ↗

Matching rule

\b(fuel leak\w*|gas leak\w*|gas(?:oline)? smell|smell\w* (?:of )?(?:fuel|gas))\b

Steering assistance concerns

17 mentions · 8.0% of complaints

Median mileage: 49,000 mi (6 usable records).

ODI 11208405 · 55,000 mi

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ODI 11351654 · 41,000 mi

ON 9/13/18 WHILE DRIVING US95 IN NEVADA , THE POWER STEERING ASSIST FAILED WHILE CROSSING CENTER LINE RUMBLE STRIPS TO PASS. THERE WAS A WARNING TONE AND AN ERROR MESSAGE APPEARED ON INSTRUMENT CLUSTER. THERE WAS NO POWER ASSIST. THIS WAS IN THE MIDDLE OF THE DESERT, SO I CONTINUED DRIVING. AFTER STOPPING FOR A BATHROOM BREAK, THE STEERING WORKED AGAIN WHEN I STARTED THE VAN. MINUTES LATER, IT FAILED AGAIN. I CONTINUED TO A GAS STATION. AFTER RESTARTING THE VAN, THE STEERING ASSIST WORKED AGAIN UNTIL I GOT HOME. I TOOK IT TO MERCEDES. THE ENTIR…

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ODI 11516313

I lost all ability to steer the van. When the steering wheel was turned, a noise was made, but the vehicle did not respond. The vehicle had to be towed to a repair shop. Upon inspection, the mechanic told us the power steering motor had completely broken off and was hanging loose of the rack and pinion/gear system that should support it. A vehicle should be able to go more than 55,000 miles without the power steering motor falling off! There was no prior warning to the system breaking. We didn't see any warning lights or notice any steerin…

Look up ODI 11516313 at NHTSA ↗

Matching rule

\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Stalling or loss of power

7 mentions · 3.3% of complaints

Median mileage: 55,000 mi (3 usable records).

ODI 11208405 · 55,000 mi

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ODI 11242712 · 44,380 mi

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ODI 11520661

2016 Metris Cargo Van - 29K Miles Upon leaving Gila Bend, AZ headed west I entered the freeway onramp, driving over a grate in the pavement. The power steering warning light came on and I immediately lost power steering. I had the van towed back to Chandler AZ for repairs. The dealer paid to replace the power steering rack. I have attached the work order that shows the repairs that were made. I am concerned that this didn't solve the problem and that this may occur again. I drive on mountain roads in the San Diego, the Eastern Sierra and in Ari…

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Matching rule

\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Brake response concerns

1 mentions · 0.5% of complaints

Median mileage: Unavailable (0 usable records).

ODI 11470276

2016 vehicle with approximately 72000 miles. While attempting to stop, vehicle had complete brake failure, brake pedal locked in place and unable to move. Safely pulled to side of road and shit engine off. Upon restarting the brakes went back to normal. This sequence happened 6times over the course of 3 days. Vehicle was taken to dealership. Dealer diagnosed as brake booster pump faulty. Currently Waiting on quote for repairs.

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Matching rule

Hard or delayed shifting

1 mentions · 0.5% of complaints

Median mileage: Unavailable (0 usable records).

ODI 11423893

THIS VEHICLE IS EQUIPPED WITH ELECTRONICS STABILITY CONTROL (ESC) WHICH INCLUDES CROSSWIND ASSIST. THE CROSSWIND ASSIST IS THE SOURCE OF THE SAFETY PROBLEM. The crosswind assist will engage in strong crosswinds and in certain road conditions such as a dip in the road or an off camber dip it immediately brake one side or the other causing the vehicle to quickly and unexpectedly lurch to one side or the other. I've experienced this multiple times and it has the potential for causing serious accidents. I communicated this complaint to my Mercedes …

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Matching rule