2021 Mercedes-Benz SPRINTER 1500 problems and owner complaints

LANE DEPARTURE ASSIST OPTION - DANGEROUS AND DEADLY DESIGN IN CROSS WINDS, PASSING OR BEING PASSED BY OTHER TALL VEHICLES, ETCHING OUT OF ROAD TRAFFIC LANE MARKINGS IN CONSTRUCTION AREAS, AND ATTEMPTING ANY SWERVING EMERGENCY EVASIVE ACTION - THE VEHICLE BRAKES SUDDENLY LOCK UP AND THE STEERING BECOMES UNRESPONSIVE, THIS CAUSES ABRUPT RAPID DECELERATION AND LITTLE TO NO STEERING CONTROL. I ALMOST CAUSED A 6 VEHICLE PILE UP ON THE INTERSTATE THE FIRST TIME I DROVE MY NEW 2019 SPRINTER. AS IF THE ABOVE IS NOT HORRIBLE ENOUGH AND COUNTER T…

Look up ODI 11281858 at NHTSA ↗

CONSTITUENT WRITES SEEKING A WAIVER TO COLLECT THEIR VEHICLE WHICH IS BEING HELD BY THE DEALERSHIP DUE TO A VOLUNTARY RECALL.

Look up ODI 11422602 at NHTSA ↗

2021 MERCEDES BENZ SPRINTER. CONSUMER WRITES IN REGARD TO PARTS BEING UNAVAILABLE TO PERFORM SAFETY RECALL.

Look up ODI 11471824 at NHTSA ↗

VEHICLE WAS SITTING IN PARK RUNNING, AFTER 2 MINUTES I HEARD A POP AND IT POPPED OUT OF PARK INTO DRIVE AND SPED OFF RUNNING INTO A WALL.

Look up ODI 11629941 at NHTSA ↗

WHILE DRIVING ON THE ROAD IN CRUISE CONTROL ENGINE JUST SUDDENLY GOES INTO LIMP MODE AND LOSES POWER. IT IS VERY UNSAFE TO PULL OVER THE SIDE OF THE FREEWAY OR WHILE GOING UPHILL. ERROR CODE WAS P0087- LOW FUEL RAIL PRESSURE! AFTER PULLING OVER AND SHUTTING OFF THE VEHICLE AND RE-STARTING IT THEN IT GOES BACK TO NORMAL. NEED TO ADDRESS THIS ISSUE AS IT IS VERY UNSAFE! IT HAPPENED 4X DURING MY TRAVEL OF 8000 MILES

Look up ODI 11423626 at NHTSA ↗

WHILE DRIVING VEHICLE STARTED TO ACCELERATE WITHOUT FOOT ON GAS PEDAL AFTER THE ABS ,ESP AND CHECK ENGINE WARNING LIGHTS APPEARED ON DASH. EXTREMELY DANGEROUS SITUATION. I RESPONDED TO MERCEDES DEALER AND VEHICLE WAS DIAGNOSED WITH A FAULTY REAR WHEEL SPEED SENSOR. SERVICE ADVISOR STATED THAT 'SENSORS GO OUT ALL THE TIME ON THESE VEHICLES'.

Look up ODI 11400063 at NHTSA ↗

on 08-03=23, I as driving MB sprinter van on highway Route 84 east toward Connecticut, when I was near Southington exit smoke was coming out of AC vent, I took exit to route 10 and stopped van right after exit on the road, and opened hood, there was active fire near lower left side engine, with help of drivers who stopped behind me, I extinguished fire with fire extinguisher and called MB road service system, police arrived first and towing vehicle from MB arrived and towed van to MB dealer called New Country Mercedes Benz, where van was inspec…

Look up ODI 11539986 at NHTSA ↗

Fuel pump recall July 5. No resolution. Vehicle deemed unsafe per recall. Please advise. Have contacted Mercedes Benz and also local dealer. No resolution at this time. What are the next steps?

Look up ODI 11547376 at NHTSA ↗

Seems that the DEF system is out. 16 remaining to start the engine. Called dealership, got told the the extended warranty doesn’t cover my vehicle. There’s a recall and the DEF system, but for some reason it doesn’t cover my vehicle. It’s only 125K mi, already replaced the EGR and now I have to deal with a DEF system

Look up ODI 11439669 at NHTSA ↗

WHEN I WAS PARKED ON A CITY STREET I ACCIDENTALLY BUMPED THE GEAR SHIFT LEVER IN MY 2019 SPRINTER AFTER PRESSING THE IGNITION BUTTON THAT IS DIRECTLY IN FRONT OF THE LEVER. THIS PUT IT INTO NEUTRAL WITHOUT ME KNOWING, WITHOUT A BEEP OR ANY SIGNAL THAT IT WAS NOT IN PARK ANY LONGER. I ENDED UP ROLLING THE VEHICLE BACKWARDS INTO ANOTHER PARKED CAR WHEN I LET MY FOOT OFF THE BRAKE. THIS IS INCREDIBLY DANGEROUS AND SHOULD BE REVIEWED. BODY DAMAGE WAS CAUSED ON BOTH VEHICLES, AND SINCE THE INCIDENT I HAVE DONE RESEARCH ON THE LEVER DESIGN WHICH SEEM…

Look up ODI 11298470 at NHTSA ↗

I was driving on rural roads about 20 mph slowing for a stop light and the back of my vehicle began bucking and making very loud banging noises. I looked under the vehicle and found both welds to the rear differential were sheared off and the axle was only held on by the rear suspension. If I was on the highway I could have been killed.

Look up ODI 11442735 at NHTSA ↗

Seems that the DEF system is out. 16 remaining to start the engine. Called dealership, got told the the extended warranty doesn’t cover my vehicle. There’s a recall and the DEF system, but for some reason it doesn’t cover my vehicle. It’s only 125K mi, already replaced the EGR and now I have to deal with a DEF system

Look up ODI 11439669 at NHTSA ↗

Air blower, defrost, and heat failure in heavy rain creating a dangerous situation while driving 70mph on a two lane highway with oncoming traffic. I could not see and had to pull over. Visibility through the window became low very fast. Two years ago the same issue happened. The dealer updated software which fixed the issue, until now. When my vehicle was in the shop, they had another in as well with the same issue and they couldn't find a solution. The software update did not fix the problem for them. Long forum posts on the internet with man…

Look up ODI 11470105 at NHTSA ↗

on 08-03=23, I as driving MB sprinter van on highway Route 84 east toward Connecticut, when I was near Southington exit smoke was coming out of AC vent, I took exit to route 10 and stopped van right after exit on the road, and opened hood, there was active fire near lower left side engine, with help of drivers who stopped behind me, I extinguished fire with fire extinguisher and called MB road service system, police arrived first and towing vehicle from MB arrived and towed van to MB dealer called New Country Mercedes Benz, where van was inspec…

Look up ODI 11539986 at NHTSA ↗

WHILE DRIVING VEHICLE STARTED TO ACCELERATE WITHOUT FOOT ON GAS PEDAL AFTER THE ABS ,ESP AND CHECK ENGINE WARNING LIGHTS APPEARED ON DASH. EXTREMELY DANGEROUS SITUATION. I RESPONDED TO MERCEDES DEALER AND VEHICLE WAS DIAGNOSED WITH A FAULTY REAR WHEEL SPEED SENSOR. SERVICE ADVISOR STATED THAT 'SENSORS GO OUT ALL THE TIME ON THESE VEHICLES'.

Look up ODI 11400063 at NHTSA ↗

On UPWARD slope in 4WD on icy intersection ,proceeding less than 5 mph, emergency braking as a car dead stopped at intersection on green light, hit brakes hard and brake pedal and gas pedal both engaged,, van kept moving forward,, pumped once same effect, ran in to rear of stopped car at 2-3 mph.. I was wearing work boots and gas pedal and brake pedal both at same elevation. brake pedal to close to the gas pedal.. Vehicle is a 4 wd 2500 series van. I have used van for 5,000 miles so I am used to the vehicles characteristics. Practiced a r…

Look up ODI 11452961 at NHTSA ↗

CLAMP ON THE POWER STEER HOSE CAME OFF. THE SPRING CLAMP DID NOT HOLD AND THE HOSE IS STRETCHED TOO TIGHT. WE LIVE IN FAIRBANKS, AK AND THE TEMPERATURE WAS -30 DEGREES. THE VEHICLE HAS LESS THAN 5000 MILES. WE WERE ABLE TO PUT ANOTHER CLAMP ON, WITH ONLY GETTING MINOR FROSTBITE ON FINGERS. WE WERE LUCKY THIS HAPPENED IN TOWN. THIS VEHICLE IS BEING PROMOTED AS A VEHICLE TO ACCESS MORE REMOTE LOCATIONS. THIS COULD LEAVE PEOPLE IN A DANGEROUS SITUATION. THIS HAS HAPPENED FREQUENTLY ON THIS VEHICLE ACCORDING TO SOCIAL MEDIA SITES. WE WERE LUCKILY …

Look up ODI 11290921 at NHTSA ↗

WHILE DRIVING VEHICLE STARTED TO ACCELERATE WITHOUT FOOT ON GAS PEDAL AFTER THE ABS ,ESP AND CHECK ENGINE WARNING LIGHTS APPEARED ON DASH. EXTREMELY DANGEROUS SITUATION. I RESPONDED TO MERCEDES DEALER AND VEHICLE WAS DIAGNOSED WITH A FAULTY REAR WHEEL SPEED SENSOR. SERVICE ADVISOR STATED THAT 'SENSORS GO OUT ALL THE TIME ON THESE VEHICLES'.

Look up ODI 11400063 at NHTSA ↗

On long trips (when you need cruise control the most) the adaptive cruise control will (seemingly at random) stop working with a warning about the active distance assist and active brake assist. It has happened in all situations from heavy traffic to long distances of no other cars on the road. It stays non-functional for anywhere from a few minutes to several days. It has happened many times. The dealers are clueless. Saying nonsense like "I'm not aware of this problem." even though the Internet is filled with reports of the exact issue.

Look up ODI 11593062 at NHTSA ↗

THE 2019 SPRINTER HAS A SERIOUS PROBLEM WITH THE ACTIVE LANE KEEPING ASSIST FEATURE ("ALKA") A FEW WEEKS AGO I DROVE THE VAN FROM SAN DIEGO TO MAMMOTH MOUNTAIN (BISHOP, CA. I DIDN'T FEEL THE CROSSWIND WAS A DANGER BUT I HAD TWO HANDS ON THE WHEEL TO BE PREPARED JUST IN CASE AS I HAD EXPERIENCE ISSUES WITH THE ACTIVE LANE KEEPING ASSIST FEATURE IN THE PAST AND IT CAN NOT BE PERMANENTLY DISABLED. A BURST OF WIND HIT ME AND IT PUSHED ME ONTO THE RIGHT SOLID WHITE LINE. I HAD A FAIR AMOUNT OF TARMAC OUTSIDE THE LINE TO MY RIGHT SO I WASN…

Look up ODI 11308653 at NHTSA ↗

The contact drives a company owned 2023 Mercedes-Benz Sprinter. The contact stated that while driving at an undisclosed speed, the crosswind stabilization system briefly activated, automatically applying the brakes and steering the vehicle in the direction the system believed was necessary to counter a strong crosswind. However, the contact stated that he was not driving through a crosswind when the system activated and that the failure had since become a regular occurrence. The crosswind assist intervention warning light was illuminated. The v…

Look up ODI 11620440 at NHTSA ↗