Auto Recall Watch
U.S. public vehicle records

2009 Mercury MILAN problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

226 owner complaints analyzed

6 distinct recall campaigns

85,000 mi median reported failure mileage

Scope: 2009 model year. Data updated: . 137 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Service Brakes is the most frequently named component, appearing in 99 of 226 complaints (43.8%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior11350.0%
Transmission and shifting41.8%
Engine operation20.9%
Electrical and battery issues20.9%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Service Brakes
99
Air Bags
85
Service Brakes, Hydraulic
15
Vehicle Speed Control
10
Unknown Or Other
6
Engine
5
Power Train
4
Structure:Body
4
Component breakdown data
CategoryCount
Service Brakes99
Air Bags85
Service Brakes, Hydraulic15
Vehicle Speed Control10
Unknown Or Other6
Engine5
Power Train4
Structure:Body4

Service Brakes: 99; Air Bags: 85; Service Brakes, Hydraulic: 15; Vehicle Speed Control: 10; Unknown Or Other: 6; Engine: 5; Power Train: 4; Structure:Body: 4

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
19
25,000 to 49,999
15
50,000 to 74,999
21
75,000 to 99,999
34
100,000 to 149,999
38
150,000 and above
10
Reported problems by failure mileage data
CategoryCount
Under 25,00019
25,000 to 49,99915
50,000 to 74,99921
75,000 to 99,99934
100,000 to 149,99938
150,000 and above10

Under 25,000: 19; 25,000 to 49,999: 15; 50,000 to 74,999: 21; 75,000 to 99,999: 34; 100,000 to 149,999: 38; 150,000 and above: 10

100,000 to 149,999 miles has the most reports with usable mileage (38). 89 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2009
2
2010
2
2011
3
2012
5
2013
3
2014
10
2015
4
2016
17
2017
80
2018
45
2019
19
2020
17
2021
14
2022
2
2023
1
2024
1
2025
1
Complaints over time data
CategoryCount
20092
20102
20113
20125
20133
201410
20154
201617
201780
201845
201919
202017
202114
20222
20231
20241
20251

2009: 2; 2010: 2; 2011: 3; 2012: 5; 2013: 3; 2014: 10; 2015: 4; 2016: 17; 2017: 80; 2018: 45; 2019: 19; 2020: 17; 2021: 14; 2022: 2; 2023: 1; 2024: 1; 2025: 1

Pattern summary

Service Brakes leads the component reports. Braking behavior appears in 113 complaint narratives. Transmission and shifting appears in 4 complaint narratives. Engine operation appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10308972 · 2010-02-12 (February 12, 2010)

I OWN A 2009 MERCURY MILAN. I BROUGHT IT IN TO THE DEALER ON FEBRUARY 4 2010. THE COMPLAINT WAS THAT I WAS HEARING A NOISE UPON BRAKING IN FORWARD OR REVERSE. THE DEALERSHIP SAID THAT THEY FOUND THE NOISE. THE BRAKE PADS IN THE REAR BRAKE CALIPER WERE SLIDING BACK AND FORTH IN THE BRACKET. I WAS ADVISED THAT THIS SHOULD NOT BE HAPPENING BUT , IT IS OK TO TAKE THE VEHICLE AND DRIVE IT THIS WAY. I ASKED WHAT SHOULD BE DONE TO CORRECT THIS. THEY SAID THAT THEY DID NOT KNOW HOW TO FIX THIS PROBLEM AND HAD TO NOTIFY FORD TO FIND OUT. THIS HAS BEEN…

Owner-reported narrative. 18,000 miles reported. Look up ODI 10308972 at NHTSA ↗

Owner report 10355919 · 2010-09-16 (September 16, 2010)

TL*THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 40 MPH SHE APPLIED THE BRAKES AND THE PEDAL BEGAN TO PULSATE. THE FAILURE BEGAN TO RECUR WHENEVER SHE APPLIED THE BRAKES. SHE EXAMINED THE VEHICLE AND NOTICED THAT THE BRAKE PADS WERE EXCESSIVELY AND UNEVENLY WORN. THE VEHICLE WAS NOT TAKEN TO BE EXAMINED FOR THE CAUSE OF FAILURE AND WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,000 AND THE CURRENT MILEAGE WAS 24,000. THE VIN WAS UNAVAILABLE.

Owner-reported narrative. 21,000 miles reported. Look up ODI 10355919 at NHTSA ↗

Owner report 10453045 · 2012-03-20 (March 20, 2012)

2009 MERCURY MILAN. CONSUMER STATES FRONT SUSPENSION FAILURE *TGW THE CONSUMER STATED THE PROBLEM WAS THE UPPER SUSPENSION ARMS ON THE VEHICLE. RIGHT AFTER THE VEHICLE WAS PURCHASED, BOTH UPPER CONTROL ARMS HAD TO BE REPLACED, BEFORE ALIGNMENT PROBLEMS COULD BE ADDRESSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR UNRELATED PROBLEMS. HOWEVER, THE CONSUMER WAS INFORMED THAT WINDSHIELD WIPERS, TRANSMISSION FLUID AND NEW TIRES WERE NEEDED. SHORTLY AFTER THE VISIT TO THE DEALER, THE CONSUMER PURCHASED NEW TIRES FROM ANOTHER DEALERSHIP. THE DEALER I…

Owner-reported narrative. Look up ODI 10453045 at NHTSA ↗

Owner report 10514996 · 2013-06-04 (June 4, 2013)

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT HE STARTED THE IGNITION AND THE VEHICLE INDEPENDENTLY SHIFTED INTO REVERSE. THE CONTACT CRASHED INTO A BOAT BUT WAS NOT INJURED. THE FAILURE RECURRED ON A SEPARATE OCCASION, CAUSING THE CONTACT TO CRASH INTO A PARKED SHERIFF'S VEHICLE. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND FRACTURED TEETH. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *TR…

Owner-reported narrative. 18,000 miles reported. Look up ODI 10514996 at NHTSA ↗

Owner report 10542087 · 2013-09-05 (September 5, 2013)

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC, WHO STATED THAT THE THROTTLE BODY WAS DEFECTIVE. THE MECHANIC RE-CALIBRATED THE THROTTLE BODY BUT IT DID NOT REMEDY THE STALLING FAILURE. THE CONTACT DID NOT TAKE THE VEHICLE TO DEALER OR CALLED THE MANUFACTURER. THE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.

Owner-reported narrative. 45,000 miles reported. Look up ODI 10542087 at NHTSA ↗

Owner report 11165239 · 2019-01-04 (January 4, 2019)

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 78 MPH, THE VEHICLE DECELERATED ON ITS OWN. THE CONTACT HAD TO IMMEDIATELY PULL THE VEHICLE OVER ONTO THE SHOULDER BEFORE MORE TRAFFIC APPROACHED. THE VEHICLE STALLED. THE CONTACT WAITED AWHILE TO RESTART THE VEHICLE. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. AN UNKNOWN SERVICE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FEYER FORD OF EDENTON INC. (504 VIRGINIA RD, EDENTON, NC 27932, [phone removed]) AND REPAIRED, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE MANUFACTURER WAS N…

Owner-reported narrative. 86,409 miles reported. Look up ODI 11165239 at NHTSA ↗

Owner report 10584578 · 2014-04-24 (April 24, 2014)

NOVEMBER 2, 2011, 2009 MERCURY MILAN WAS IN DRIVEWAY AND WOULD NOT START, JUMPED VEHICLE AND IT STARTED BUT WOULD NOT ACCELERATE; VEHICLE HAD TO BE TOWED TO 101 HWY 41, EAST, COURTESY FORD LINCOLN MERCURY, ROME GA 30161-6698. THIS IS DEALERSHIP WHERE VEHICLE WAS PURCHASED NEW. PARTS AFFECTED: THROTTLE BODY 500 AND BATTERY. REPAIR COST: $698.78 APRIL 19, 2014, 2009 MERCURY MILAN STOPPED AND WOULD NOT START WHILE MY WIFE WAS OUT SHOPPING. JUMPED VEHICLE AND IT STARTED BUT WOULD NOT ACCELERATE; AGAIN VEHICLE HAD TO BE TOWED TO 101 HWY 41, …

Owner-reported narrative. 112,831 miles reported. Look up ODI 10584578 at NHTSA ↗

Owner report 10969030 · 2017-03-28 (March 28, 2017)

CHECK ENGINE LIGHT CAME ON, TOOK TO MY MACHANIC.DIGNOSTIC READ OUT INDICATED SOMETHING TO DO WITH AIR POLLUTION DEVICE( HE DID NOT KNOW WHICH ONE) UNTIL HE LOOKED AT THE CAR. NOW I HAVE A WRENCH LIGHT ON AND THE CAR DOES NOT WANT TO STAY RUNNING, SMELLS " RICH RUNNING" AND WILL HARDLY GO DOWN THE ROAD. NOT TOO LONG AGO I HAD PROBLEMS WITH THE DOOR LOCK SYSTEM ALSO, WAS RELOCKING DOORS AFTER I LOCKED THEM. I HAVE COMPLAINED SINCE DAY ONE THAT THERE WAS SOMETHING NOT RIGHT WITH THE ELECTRICAL SYSTEM ON THIS CAR. I THINK WHATEVER IS WRONG WITH THE…

Owner-reported narrative. Look up ODI 10969030 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

226 unique complaints in this selection. Analysis snapshot: 2026-10-01.

60.6%Usable mileage137 / 226 records
100.0%Valid incident date226 / 226 records
100.0%Valid filing date226 / 226 records
100.0%Ordered incident and filing dates226 / 226 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component200620072008200920102011
Air Bags
12859.8%
ODI 10887365 · 89,000 mi

TL* THE CONTACT OWNS A 2006 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 40 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT AND REAR PASSENGER DOORS OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE FRONT SEAT PASSENGER SUSTAINED INJURIES TO THE RIGHT ARM THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. UPDATED 09/29/16*LJ *CN

Look up ODI 10887365 at NHTSA ↗

23053.0%
ODI 10360581

LESS THAN 30000, MILES AIR CONDITIONING WENT OUT AND WAS CHARGED TO REPAIR IT, AIR BAG SENSOR LIGHT COMES AND GOES BUT NEVER FIXED OR REPAIRED. WAS IN A 30 MILE A HOUR HEAD ACCIDENT, AND AIR BAGS NEVER DEPLOYED......DRIVER WINDOW MOTOR OUT 2 TIMES...BATTERY WENT OUT AFTER 2 YEARS AND WAS CHARGED 140 TO REPLACE A 80 DOLLAR BATTERY.... TRADE IT OFF NOW OR DEAL WITH THESE ISSUES! *TR

Look up ODI 10360581 at NHTSA ↗

21046.6%
ODI 10243995 · 100 mi

INVOLVED IN A SERIOUS MOTOR VEHICLE CRASH ON 8/14/08 IN MY VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THIS WAS A SIDE, ALMOST T-BONE IMPACT, AND THE CURTAIN/SIDE AIR BAGS DID NOT DEPLOY. AS A RESULT I HAD GLASS LACERATIONS AND MY HEAD HIT THE DRIVER'S WINDOW, SMASHING IT AND CAUSING INJURY TO MY HEAD. *TR

Look up ODI 10243995 at NHTSA ↗

8537.6%
ODI 10430031 · 58,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT WAS DRIVING 30 MPH AND CRASHED HEAD-ON INTO A UTILITY POLE, BUT THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS INJURED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE DEFECT. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGE WAS 58,000. THE VIN WAS UNAVAILABLE.

Look up ODI 10430031 at NHTSA ↗

10510.5%
ODI 10584789 · 71,202 mi

I HAVE MERCURY MILAN AND I HAD AN ACCIDENT. A CAR WAS TURNING AND TURNED IN FRONT OF ME I SWERVED AND HIT THE CAR THAT WAS TURNING A STOP SIGN, STREET SIGN, AND A TREE. THE AIR BAGS DID NOT DEPLOY. THE CAR WAS TOTALED. *TR

Look up ODI 10584789 at NHTSA ↗

178.9%
ODI 10928804

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/25/17*LJ UPDATED 7/12/18*JB

Look up ODI 10928804 at NHTSA ↗

Service Brakes
136.1%
ODI 10937865 · 100,000 mi

TL* THE CONTACT OWNS A 2006 MERCURY MILAN. WHILE ATTEMPTING TO STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL, THE BRAKE PEDAL TRAVELED ALL THE WAY TO THE FLOOR. THE CONTACT MENTIONED THAT THE BRAKE PEDAL WAS VERY SOFT WHEN ATTEMPTING TO BRAKE ON AN UNEVEN ROAD OR WHEN BRAKING ABRUPTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON SEVERAL OCCASIONS WHERE THE BRAKES WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.…

Look up ODI 10937865 at NHTSA ↗

11326.0%
ODI 10469486 · 67,000 mi

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKES FAILED WHILE EXITING THE HIGHWAY AT 55 MPH. THE CONTACT DROVE OVER AN UNEVEN ROAD SURFACE AND AS THE BRAKES WERE DEPRESSED, THE BRAKE PEDAL RELEASED TO THE FLOORBOARD. THE CONTACT HAD TO USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE CONTACT DID NOT LOCATE A BRAKE FLUID LEAK OF ANY KIND. IN ADDITION, THERE WAS NO WARNING OF THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WAS 67,000.

Look up ODI 10469486 at NHTSA ↗

17839.5%
ODI 10467597 · 100,600 mi

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH ON A WET ROAD AND ATTEMPTING TO BRAKE, THE BRAKES FAILED TO RESPOND. THE VEHICLE SLID IN THE ROAD UNTIL IT CAME TO A REST. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE THE CONTACT WAS ADVISED THAT THE MASTER CYLINDER WAS DEFECTIVE. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO DEALER WHERE THE MASTER CYLINDER WAS FOUND DEFECTIVE A SECOND TIME. THE CURRENT MILEAGE WAS 103,000. THE FAILURE MILEAGE WAS 100,600.

Look up ODI 10467597 at NHTSA ↗

9943.8%
ODI 10480952 · 87,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH AND APPROACHING A TRAFFIC STOP. THE BRAKE WAS DEPRESSED WHEN THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD ERRONEOUSLY. THE VEHICLE CAME TO A STOP AFTER THE BRAKES WERE APPLIED REPEATEDLY. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT AUTO MECHANIC WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE BRAKE MALFUNCTION RECURRED. THE CONTACT PLANNED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR FURTHER DIAGNOSIS. THE MANUFACTURER WAS NOT NOT…

Look up ODI 10480952 at NHTSA ↗

939.3%
ODI 10466292 · 37,000 mi

I HAVE HAD THE MILAN 2010 INTO FORD 6 TIMES BECAUSE THE ENGINE LOST ALL POWER WITHOUT WARNING:NO LIGHTS;BRAKES;STEERING. I HAVE WITNESSES. IT HAS HAPPENED IN ALL TYPES OF CONDITIONS: STOP AND GO TRAFFIC; MERGING ONTO A FREEWAY. THE LAST TIME BLACK SMOKE CAME FROM UNDER THE HOOD. THE CAR WAS IN THE SHOP FOR 6 WEEKS. A WEEK AFTER IT WAS SO CALLED "REPAIRED" THE PROBLEM OCCURRED AGAIN. I STARTED A "LEMON LAW" COMPLAINT IN MARCH 2012. MY MOTHER BECAME FATALLY ILL AND DIED AND I COULD NOT COMPLETE THE CLAIM. JUNE 15, 2012 I WAS PULLING IN…

Look up ODI 10466292 at NHTSA ↗

105.2%
ODI 10594792 · 42,000 mi

WAS STOPPED BY A POLICEMAN BECAUSE HE SAID MY RIGHT TAILLIGHT WAS GOING CRAZY, BLINKING, ACTING WRONG FOR A BRAKING PROCESS. I HAD NO INDICATION THAT MY RIGHT TAIL LIGHT DID NOT WORK AND ALSO THAT MY RIGHT SIGNAL LIGHT DID NOT WORK. THERE IS NO INDICATION THAT THE BLINKER WAS NOT WORKING. PRIOR TO BEING STOPPED BY THE POLICEMAN, I HAD A DRIVER SHAKE THEIR HEAD AT ME WHEN I WAS TRYING TO CHANGE LANES TO A RIGHT LANE AND SHE WOULD NOT LET ME IN TO EXIT RIGHT. I DID NOT KNOW THAT THE RIGHT SIGNAL WAS NOT WORKING. THIS IS AN EXTREMELY UNSAFE…

Look up ODI 10594792 at NHTSA ↗

Steering
31.4%
ODI 10302533 · 78,000 mi

KEY WONT COME OUT OF IGNITION AND CAR NOT ENTIRELY IN PARK*CW

Look up ODI 10302533 at NHTSA ↗

30.7%
ODI 10378628 · 53,000 mi

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE ENTERING A PARKING SPACE, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE EXHIBITED A BURNING RUBBER ODOR WHEN THE FAILURE OCCURRED. THE STEERING WHEEL BECAME INCREASINGLY STIFF AND THERE WAS A LOUD, ABNORMAL NOISE FROM THE ENGINE. THE VEHICLE THEN ABNORMALLY ACCELERATED. THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE WITHOUT STEERING AND CRASHED INTO A TREE. THE CONTACT WAS UNINJURED. A POLICE REPORT WAS AVAILABLE. SHE THEN ATTEMPTED TO POWER…

Look up ODI 10378628 at NHTSA ↗

51.1%
ODI 10299117 · 25,000 mi

TL*THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 25 MPH WHENEVER IT SNOWS, THE SNOW GETS CAUGHT INSIDE THE WHEELS. THE VEHICLE WAS OFF BALANCE WHICH CAUSED IT TO SHAKE AND IT BECAME DIFFICULT TO CONTROL THE STEERING WHEEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER; HOWEVER, THE DEALER HAS NOT DIAGNOSED THE FAILURE. THE FAILURE HAS OCCURRED FOR TWO YEARS AND IT HAS BECOME PROGRESSIVELY WORSE. THE CONTACT IS CONCERNED THAT A CRASH COULD OCCUR. THE FAILURE MILEAGE WAS 25,000.

Look up ODI 10299117 at NHTSA ↗

00.0%

No examples available for this selection.

24524.5%
ODI 10466292 · 37,000 mi

I HAVE HAD THE MILAN 2010 INTO FORD 6 TIMES BECAUSE THE ENGINE LOST ALL POWER WITHOUT WARNING:NO LIGHTS;BRAKES;STEERING. I HAVE WITNESSES. IT HAS HAPPENED IN ALL TYPES OF CONDITIONS: STOP AND GO TRAFFIC; MERGING ONTO A FREEWAY. THE LAST TIME BLACK SMOKE CAME FROM UNDER THE HOOD. THE CAR WAS IN THE SHOP FOR 6 WEEKS. A WEEK AFTER IT WAS SO CALLED "REPAIRED" THE PROBLEM OCCURRED AGAIN. I STARTED A "LEMON LAW" COMPLAINT IN MARCH 2012. MY MOTHER BECAME FATALLY ILL AND DIED AND I COULD NOT COMPLETE THE CLAIM. JUNE 15, 2012 I WAS PULLING IN…

Look up ODI 10466292 at NHTSA ↗

7639.8%
ODI 10547182 · 50,000 mi

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE POWER STEERING FAILED AND THE SERVICE POWER STEERING NOW WARNING MESSAGE DISPLAYED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 50,000.

Look up ODI 10547182 at NHTSA ↗

Vehicle Speed Control
104.7%
ODI 10520409 · 111,400 mi

WE WERE GOING UP A HILL ON THE INTERSTATE AT 70MPH WHEN THE ENGINE SUDDENLY LOST POWER. I'M TOLD IT WENT INTO LIMP MODE. THERE HAD BEEN NO WARNING OF A PROBLEM. *TR

Look up ODI 10520409 at NHTSA ↗

184.1%
ODI 10334240 · 8,000 mi

TL*THE CONTACT OWNED A 2007 MERCURY MILAN. ON OCTOBER 13, 2007, WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A VEHICLE. THE VEHICLE CONTINUED TO ACCELERATE ALTHOUGH THE CONTACTS FOOT WAS ON THE BRAKE PEDAL. THE VEHICLE CONTINUED TO ACCELERATE OVER THE MEDIAN CRASHING INTO ANOTHER VEHICLE. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL AGAINST THE MEDIAN, THE VEHICLE CAME TO A STOP. THE PASSENGERS NECK WAS BROKEN. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE CURRENT AND FAILURE MILEAGES WERE APP…

Look up ODI 10334240 at NHTSA ↗

194.2%
ODI 10214131 · 1,100 mi

MY MERCURY MILAN IS LESS THAN A MONTH OLD. I WAS DRIVING ON A SECONDARY SURFACE ROAD. I ACCELERATED TO PASS ANOTHER CAR, SUDDENLY THE CAR BEGAN TO ACCELERATE ON ITS OWN. I APPLIED THE BRAKES THEY WOULDN'T WORK. I PULLED THE EMERGENCY BRAKE UP. IT WOULD NOT STOP THE CAR. I CONTINUED ACCELERATE. I WAS HEADING INTO HEAVER TRAFFIC. I WAS LUCKY ENOUGH TO PULL ON THE SHOULDER AND IN ORDER TO STOP THE CAR I HAD TO SHUT THE ENGINE OFF. I STARTED THE ENGINE NOW THAT I WAS IN PARK AND THE ENGINE RACED. I SHUT THE ENGINE OFF AGAIN. THIS TIME IT…

Look up ODI 10214131 at NHTSA ↗

104.4%
ODI 10451681 · 12,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH INTO A PARKING SPACE, THE BRAKE WAS ENGAGED WITH FORCE AND THE VEHICLE CONTINUED TO ACCELERATE OVER A CONCRETE PARKING BLOCK. THE VEHICLE CRASHED INTO A SET OF BUSHES AS A RESULT. THE CONTACT SUSTAINED NO PERSONAL INJURY. THE VEHICLE WAS THEN TAKEN TO A COLLISION CENTER AND REPAIRED FOR THE BODY DAMAGES. THE SAME FAILURE OCCURRED THREE TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

Look up ODI 10451681 at NHTSA ↗

17617.6%
ODI 10324360 · 3,167 mi

MY CAR SPED UP WHILE I HAD MY FOOT ON THE BRAKE I JUST GOT IT STOPPED BEFORE I HIT A TRUCK THE FIRST TIME. THE SECOND TIME I WAS PULLING INTO MY GARAGE TO PARK MY CAR WHEN IT SPED UP AND I TOOK THE CENTER SECTION BETWEEN MY DOORS BEFORE I GOT IT STOPPED. IT DONE $3299 TO THE GARAGE AND $2600 TO THE CAR. FORD CHECKED IT OUT FOR TWO HOURS AND COULD NOT FIND ANYTHING WRONG. *TR

Look up ODI 10324360 at NHTSA ↗

2211.5%
ODI 10462584 · 7,000 mi

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT WAS DRIVING 10 MPH WHEN THE VEHICLE ACCELERATED ABNORMALLY AS HE DEPRESSED THE BRAKES AND SHIFTED INTO NEUTRAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO RAN A DIAGNOSTIC TEST BUT COULD NOT DUPLICATE THE FAILURE. THE DEALER KEPT THE VEHICLE FOR TWO WEEKS WITH A FLIGHT RECORDER HOOKED TO THE ENGINE, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO STATED HE HAS TO TAKE THE VEHICLE TO THE DEALER FOR THEM TO INSPECT THE FAILURE. THEY OFFERED NO OTHER ASSISTANCE. THE FA…

Look up ODI 10462584 at NHTSA ↗

Power Train
209.3%
ODI 10448897 · 120,000 mi

I HAD TO REPLACE THE BRAKE BOOSTER,CV BOOTS, MASTER CYLINDER ROTORS AND BRAKES. ALL TO THE TUNE OF 2,000. I HAD NO WARNING. NO LIGHTS IN THE DASH CAME ON OR ANYTHING. I WAS GOING DOWN A HILL AND ALL OF A SUDDEN THERE WERE NO BRAKES. I HAVE HAD CARS AND DROVE THEM FOR OVER 200,000 MILES AND I HAVE NEVER HAD TO REPLACE ALL THIS STUFF ON A CAR. THIS MERCURY HAS COST ME SO MUCH MONEY. ITS NOT LIKE ITS A MERCEDES OR BMW. NOTHING ON THIS CAR IS CHEAP TO GET FIXED. I HAVE REPLACED THE BRAKES OVER 20 TIMES AND THE CAR IS ONLY 6 YEARS OLD. I SEE WHY THE…

Look up ODI 10448897 at NHTSA ↗

184.1%
ODI 10441940 · 39,252 mi

CAR ALWAYS SHIFTED HARD AT 2500 RPM'S. BUT GOT PROGRESSIVELY WORSE. TOOK TO WAYNE LINCOLN MERCURY (WHERE I HAD PURCHASED THE CAR NEW) THEY TESTED THE CAR AND SAID NOTHING WAS WRONG. BROUGHT CAR BACK AT ABOUT 53,000 MILES WITH SAME COMPLAINT THEY SAID IT WAS A MOTOR MOUNT. HAD IT CHECKED AT LOCAL GARAGE THEY SAID MOTOR MOUNT WAS FINE.POWER TRAIN WARNING LIGHT CAME ON TRANS STARTED TO SLIP TRANS FLUID ALMOST BLACK.CAR HAD EXTENDED WARRANTY BUT DEALER REFUSED TO HONOR BECAUSE CAR DIDN'T HAVE 70,000 MILE SERVICING DONE. TOOK TO LOCAL TRANS SHOP…

Look up ODI 10441940 at NHTSA ↗

153.3%
ODI 10544835 · 97,000 mi

I WAS DRIVING DOWN HIGHWAY 27 WHEN ALL OF A SUDDEN MY MILAN LOST ACCELERATION AND WOULD NOT KEEP CURRENT SPEED. I DRIFTED OVER TO THE SIDE OF THE ROAD WHEN IT TURNED OFF COMPLETELY. THE AC/RADIO/WINDOWS STILL WORKED BUT THE CAR WOULD NOT CRANK BACK UP. THE ENGINE FELT LIKE IT WAS SHAKING WHILE TRYING TO START IT BACK. AFTER ABOUT 5-10 MINUTES THE CAR STARTED RIGHT BACK UP AND HAD NO OTHER ISSUES UNTIL ABOUT 3 DAYS LATER. I THOUGHT IT MIGHT BE BAD GASOLINE SO I DID PURCHASE A FUEL CLEANER TO SEE IF THAT WOULD HELP. THE PROBLEM CAME BACK ANOTHER …

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41.8%
ODI 10453045

2009 MERCURY MILAN. CONSUMER STATES FRONT SUSPENSION FAILURE *TGW THE CONSUMER STATED THE PROBLEM WAS THE UPPER SUSPENSION ARMS ON THE VEHICLE. RIGHT AFTER THE VEHICLE WAS PURCHASED, BOTH UPPER CONTROL ARMS HAD TO BE REPLACED, BEFORE ALIGNMENT PROBLEMS COULD BE ADDRESSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR UNRELATED PROBLEMS. HOWEVER, THE CONSUMER WAS INFORMED THAT WINDSHIELD WIPERS, TRANSMISSION FLUID AND NEW TIRES WERE NEEDED. SHORTLY AFTER THE VISIT TO THE DEALER, THE CONSUMER PURCHASED NEW TIRES FROM ANOTHER DEALERSHIP. THE DEALER I…

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14514.5%
ODI 10329659 · 2,800 mi

UNINTENTIONAL ACCELERATION 2010 MERCURY MILAN HYBRID. *TR

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3116.2%
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

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Engine
83.7%
ODI 10514940 · 94,000 mi

PUT MY CAR INTO PARK AND MY KEY REFUSED TO COME OUT OF THE IGNITION. I TRIED NUMEROUS TIMES TO PUT MY CAR IN PARK/DRIVE TO SEE IF THE IGNITION WILL UNLOCK, BUT IT IS NOT COMMUNICATING THAT IT IS IN PARK (STEERING WHEEL WILL NOT LOCK, I ALSO CAN'T TURN THE KEY BACKWARDS AND PUT INTO AUXILIARY MODE. IT WOULDN'T BE A BAD THING IF I DIDN'T LIVE IN THE CITY. BESIDES THE FACT THAT THE STUPID DRIVERS SIDE DOOR LATCH IS BUSTED TOO WHICH IS A SECURITY ISSUE ALONG WITH A SAFETY ISSUE. CAN'T A CONSUMER RELY ON A CAR MANUFACTURE TO ISSUE PART…

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133.0%
ODI 10522832 · 80,000 mi

INCIDENT OCCURRED AS DRIVER OF MERCURY MILAN 2007 AWD PREMIER VEHICLE WAS DRIVING ON THE HIGHWAY AT A SPEED OF AROUND 50-45MPH. THE CAR BEGAN TO SHUDDER AND VIBRATE. VEHICLE DASH LIGHTS AND ENGINE CUT OUT COMPLETELY IN THE MIDDLE OF DRIVING, DRIVER MANAGED TO MAKE IT SAFELY TO THE SIDE OF THE ROAD. CAR WAS TOWED TO NEARBY AUTO SERVICE FACILITY. UPON INSPECTION THE PCM MODULE WAS FOUND TO BE DEFECTIVE. THE PCM MODULE SHORTED OUT ALL 6 IGNITION COILS AND DUMPED FUEL INTO THE CONE OF ONE CATALYTIC CONVERTER STOPPING IT FROM WORKING. FURTHER INVEST…

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122.7%
ODI 10542407 · 95,000 mi

AFTER REPLACING MY CAR BATTERY, THE SERVICE LIGHT FOR THE THROTTLE BODY TRANSMISSION CAME ON. WHEN I WENT TO DRIVE OFF THERE WAS NO ENGINE POWER.

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52.2%
ODI 10726327 · 42,000 mi

WHILE DRIVING OFTEN TIMES MY VEHICLE REDUCES SPEED DRASTICALLY, WHILE PRESSING ON THE GAS. THIS IS VERY DANGEROUS ESPECIALLY WHEN ON THE HIGHWAY BECAUSE OF THE SUDDEN REDUCTION IN SPEED. MOST OF MY DRIVING IS DONE ON THE HIGHWAY. IT TAKES A LONG TIME FOR THE VEHICLE TO PICK UP SPEED AGAIN. ALSO IT DOES THIS WHEN I AM STOPPED AT A RED LIGHT WHICH IS ALSO A CONCERN FOR ME WITH MY CHILD IN THE CAR. I TRIED TO GET THIS PROBLEM DIAGNOSED BUT IT DRIVES FINE WHILE AT THE MECHANIC SHOP. MY VEHICLE HAS BEEN DOING THIS SINCE MY PURCHASE WITH ONLY HAVING …

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15915.9%
ODI 10462348 · 41,000 mi

I WAS FIRST IN LINE AT A RED LIGHT ON A 2-LANE HIGHWAY. WHEN THE LIGHT TURNED GREEN, I ACCELERATED AND HALFWAY THROUGH THE INTERSECTION THE CAR "LURCHED" AND LOST POWER. THE CAR DIDN'T DIE BUT THERE WAS NO RESPONSE IN THE GAS PEDAL AND A WRENCH SYMBOL APPEARED IN THE DASH. I MADE IT THROUGH THE INTERSECTION AND TO THE SHOULDER AT IDLE SPEED (WITH A LINE OF CARS BEHIND ME). I PUT THE CAR IN PARK AND TURNED IT OFF FOR A MINUTE. IT RESTARTED OK, THE WRENCH WAS GONE AND THE CAR RAN FINE. I CONSIDERED IT A FLUKE UNTIL A WEEK LATER WHEN THE SAME…

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2211.5%
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

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Exterior Lighting
10.5%
ODI 10351055

PLASTIC HEADLIGHT LENSES THAT DETERIORATE/CLOUD AND REDUCE LIGHT PASSING THROUGH THE LENS. RESULTING IN REDUCED VISIBILITY DURING NIGHT TIME DRIVING. ARE MANUFACTURERS REQUIRED TO HAVE LIFE OF VEHICLE LENS? WHAT HAPPENED TO GLASS LENSES? NO RECALLS FOR CLOUDED LENSES? VERY COSTLY TO REPLACE OR REPAIR. ARE YOU MISSING SOMETHING RIGHT IN FRONT OF YOUR EYES? I SEE THIS ON MORE CARS THAN I CAN COUNT. MANY MANUFACTURERS, MODELS AND YEARS. CAN YOU HELP MILLIONS OF PRESENT AND FUTURE AUTO OWNERS? *TR

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00.0%

No examples available for this selection.

30.7%
ODI 10543085 · 95,000 mi

CAR ACTED LIKE IT WAS ABOUT TO RUNNING OUT OF GAS. I HAD ABOUT 1/4 TANK OF GAS BUT WENT TO FILL THE TANK IMMEDIATELY. IT STILL ACTED AS IF IT WAS GOING TO STALL OUT, I DROVE VEHICLE HOME AND LEFT IT PARKED IN THE DRIVEWAY. LATER THAT EVENING I WAS TELLING MY HUSBAND ABOUT THE CAR, HE WENT OUT TO TEST DRIVE IT. THE CAR ACTED COMPLETELY FINE. TODAY I WENT TO GO ON A 65 MILE TRIP AND THE CAR STARTED SHAKING ALMOST UNCONTROLLABLY MORE THAN 1/2 WAY WITH A FULL TANK OF GAS. I WAITED TIL I WAS IN A SAFE AREA AND PULLED OVER THINKING THAT MAYBE …

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00.0%

No examples available for this selection.

13013.0%
ODI 10475972 · 35,700 mi

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE REAR DRIVER SIDE BRAKE LIGHT WOULD FLICKER ON AND OFF OR WOULD FAIL INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 35,700 AND THE CURRENT MILEAGE WAS 40,200.

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2613.6%
ODI 10519635 · 47,350 mi

LEFT BRAKE LIGHT STAYS ON WHEN LIGHTS ARE ON AND BRAKE IS NOT DEPRESSED. *TR

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Electrical System
62.8%
ODI 10514940 · 94,000 mi

PUT MY CAR INTO PARK AND MY KEY REFUSED TO COME OUT OF THE IGNITION. I TRIED NUMEROUS TIMES TO PUT MY CAR IN PARK/DRIVE TO SEE IF THE IGNITION WILL UNLOCK, BUT IT IS NOT COMMUNICATING THAT IT IS IN PARK (STEERING WHEEL WILL NOT LOCK, I ALSO CAN'T TURN THE KEY BACKWARDS AND PUT INTO AUXILIARY MODE. IT WOULDN'T BE A BAD THING IF I DIDN'T LIVE IN THE CITY. BESIDES THE FACT THAT THE STUPID DRIVERS SIDE DOOR LATCH IS BUSTED TOO WHICH IS A SECURITY ISSUE ALONG WITH A SAFETY ISSUE. CAN'T A CONSUMER RELY ON A CAR MANUFACTURE TO ISSUE PART…

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143.2%
ODI 10434877 · 78,000 mi

THE VEHICLE JERKED WHILE ON A STATE HIGHWAY REPEATEDLY UNTIL I WAS ABLE TO PULL OVER AND THEN IT FAILED. FOUND OUT THAT THE IGNITION COILS HAD COMPLETELY BURNED UP, WHICH I WAS TOLD BY THE DEALER IS VERY UNUSUAL. ONCE THE IGNITION COILS WERE REPLACED, THEY DETERMINED THE PCM(COMPUTER) HAD TO BE REPLACED. KEEP IN MIND THAT MY VEHICLE HAD BEEN IN THE REPAIR SHOP 4 TIMES BEFORE REGARDING MY RADIO AFTER THEY REPLACED THE RADIO 4 TIMES, THEY REALIZED THAT IT WAS ALSO THE PCM THAT CAUSED THIS PROBLEM. EVERY PROBLEM THAT I HAVE HAD HAS BEEN ELECTRICAL…

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51.1%
ODI 10543085 · 95,000 mi

CAR ACTED LIKE IT WAS ABOUT TO RUNNING OUT OF GAS. I HAD ABOUT 1/4 TANK OF GAS BUT WENT TO FILL THE TANK IMMEDIATELY. IT STILL ACTED AS IF IT WAS GOING TO STALL OUT, I DROVE VEHICLE HOME AND LEFT IT PARKED IN THE DRIVEWAY. LATER THAT EVENING I WAS TELLING MY HUSBAND ABOUT THE CAR, HE WENT OUT TO TEST DRIVE IT. THE CAR ACTED COMPLETELY FINE. TODAY I WENT TO GO ON A 65 MILE TRIP AND THE CAR STARTED SHAKING ALMOST UNCONTROLLABLY MORE THAN 1/2 WAY WITH A FULL TANK OF GAS. I WAITED TIL I WAS IN A SAFE AREA AND PULLED OVER THINKING THAT MAYBE …

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20.9%
ODI 10399553 · 19,487 mi

2009 MERCURY MILAN CAUGHT ON FIRE WHILE TURNED OFF, THE FIRE ORIGINATED FROM THE UPPER PART OF THE ENGINE MELTING PLASTIC AND DRIPPING DOWN ON SOME FUEL LINES. I CONTACTED FORD MOTOR COMPANY ABOUT THIS AS THE CAR WAS STILL COVERED UNDER FULL WARRANTY. THEY WILL NOT EVEN INSPECT THE CAR AS I HAVE REQUESTED OR PAY FOR ANY DAMAGES TO MY PROPERTY OR EVEN REPLACE THE CAR THAT WAS A TOTAL LOSS. *TR

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10010.0%
ODI 10451340 · 36,068 mi

I WAS DRIVING DOWN THE FREEWAY AT 65 MPH, WHEN THE CHECK ENGINE AND TRANSMISSION LIGHT CAME ON AND THE CAR IMMEDIATELY STARTED TO DECELERATE AND I WAS NOT TO GIVE THE CAR GAS TO GET OUT OF THE WAY OF MOVING TRAFFIC. AFTER TURNING THE CAR OFF AND TURNING THE CAR ON AGAIN, THE CAR SEEMED TO HAVE RESET ITSELF AND THE CAR STARTED WORKING PROPERLY AGAIN. A COUPLE OF MONTHS LATER, NOW AT 41000 MILES, THE CAR IS HAVING THIS PROBLEM MORE FREQUENTLY AND IS UNSAFE TO DRIVE. I TOOK THE CAR TO A DEALERSHIP TO SEE WHAT WAS WRONG WITH THE CAR WHEN THEY STATE…

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178.9%
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

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Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Service Brakes68,455–112,000 mi95,000 mi85
ODI 10480952 · 87,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH AND APPROACHING A TRAFFIC STOP. THE BRAKE WAS DEPRESSED WHEN THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD ERRONEOUSLY. THE VEHICLE CAME TO A STOP AFTER THE BRAKES WERE APPLIED REPEATEDLY. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT AUTO MECHANIC WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE BRAKE MALFUNCTION RECURRED. THE CONTACT PLANNED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR FURTHER DIAGNOSIS. THE MANUFACTURER WAS NOT NOT…

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ODI 10558633 · 42,000 mi

THE 1ST FAILURE WAS ,AFTER LEAVING A GAS STATION, MY BRAKE PEDAL WENT TO THE FLOOR WITHOUT WARNING. I BARELY MISSED THE CAR IN FRONT.AFTER 4 MONTHS,THE SAME THING OCCURRED AFTER LEAVING A HIGHWAY AT A LIGHT. OK AGAIN FOR A FEW MONTHS,THERE WAS A 3RD INCIDENT, BUT I CAN T REMEMBER THE DETAILS.I HIT A SMALL POT HOLE AND THE ABS CAME ON. I LOST MY PEDAL AGAIN.WHEN I SHUT THE CAR OFF, THE SYSTEM RESET AND IT WAS FINE. NOW WHENEVER THE ABS IS USED, I LOSE MY PEDAL WITHOUT WARNING. IT NO LONGER RESETS. MY MECHANIC HAS TO BLEED THE SYSTEM TO GET MY P…

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ODI 10745073 · 95,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 10 MPH, THE BRAKING SYSTEM FAILED WITHOUT WARNING. THE VIN WAS NOT AVAILABLE. AN INDEPENDENT MECHANIC DIAGNOSED THE VEHICLE, BUT IT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 95,000. UPDATED 10/07/15*LJ *CN

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Air Bags58,500–123,163 mi80,000 mi18
ODI 10430031 · 58,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT WAS DRIVING 30 MPH AND CRASHED HEAD-ON INTO A UTILITY POLE, BUT THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS INJURED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE DEFECT. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGE WAS 58,000. THE VIN WAS UNAVAILABLE.

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ODI 10661073 · 130,000 mi

I WOULD LIKE THAT KNOW WHY OR IF MY AIR BAGS WERE DEFECTIVE. I WAS JUST IN AN ACCIDENT MONDAY 11/24/14 TRAVELING 30 MPH THAT CAUSED WITH SEVER FRONT AND SIDE DAMAGE TO MY CAR AND CAUSES IT TO BE TOTALED AND NOT 1 ON MY AIR BAGS WAS DEPLOYED. *TR

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ODI 10958940 · 54,396 mi

RECEIVED A LETTER FROM FORD THAT< "WHEN PARTS ARE AVAIL BE, FORD MOTOR COMPANY WILL SEND A LETTER TO INFORM YOU THAT PARTS ARE AVAILABLE AND TO CONTACT YOUR DEALER TO SCHEDULE A REPAIR." RECEIVED THE SAME LETTER FOR MY 2006 MILAN MORE THAN A YEAR AGO, AND AM STILL WAITING TO HEAR FROM FOR. IN THE MEANTIME I'M DRIVING A CAR WITH A BOMB IN MY FACE. MY COMPLAINT IS WHEN I SPOKE TO MY LOCAL DEALER THEY TOLD ME THERE ARE NO PARTS FOR THIS REPAIR! IF NHTSA HAS ORDERED FORD TO MAKE THIS REPAIR WHAT IS NHSTS DOING ABOUT MAKING CERTAIN THE FORDS DOES …

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Service Brakes, Hydraulic33,000–152,952 mi98,000 mi11
ODI 10308972 · 18,000 mi

I OWN A 2009 MERCURY MILAN. I BROUGHT IT IN TO THE DEALER ON FEBRUARY 4 2010. THE COMPLAINT WAS THAT I WAS HEARING A NOISE UPON BRAKING IN FORWARD OR REVERSE. THE DEALERSHIP SAID THAT THEY FOUND THE NOISE. THE BRAKE PADS IN THE REAR BRAKE CALIPER WERE SLIDING BACK AND FORTH IN THE BRACKET. I WAS ADVISED THAT THIS SHOULD NOT BE HAPPENING BUT , IT IS OK TO TAKE THE VEHICLE AND DRIVE IT THIS WAY. I ASKED WHAT SHOULD BE DONE TO CORRECT THIS. THEY SAID THAT THEY DID NOT KNOW HOW TO FIX THIS PROBLEM AND HAD TO NOTIFY FORD TO FIND OUT. THIS HAS BEEN…

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ODI 10355919 · 21,000 mi

TL*THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 40 MPH SHE APPLIED THE BRAKES AND THE PEDAL BEGAN TO PULSATE. THE FAILURE BEGAN TO RECUR WHENEVER SHE APPLIED THE BRAKES. SHE EXAMINED THE VEHICLE AND NOTICED THAT THE BRAKE PADS WERE EXCESSIVELY AND UNEVENLY WORN. THE VEHICLE WAS NOT TAKEN TO BE EXAMINED FOR THE CAUSE OF FAILURE AND WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,000 AND THE CURRENT MILEAGE WAS 24,000. THE VIN WAS UNAVAILABLE.

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ODI 10434107 · 12,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH AND DEPRESSING THE BRAKES BUT THE VEHICLE WOULD NOT RESPOND. THE CONTACT LOST CONTROL OF THE VEHICLE, CROSSED OVER THE HIGHWAY AND CRASHED INTO A POST. THE CONTACT DID NOT RECEIVE ANY INJURIES. THE POLICE WERE CONTACTED AND A REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND PENDING AN INVESTIGATION. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 12,000.

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Vehicle Speed Control15,750–106,707 mi61,500 mi10
ODI 10451681 · 12,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH INTO A PARKING SPACE, THE BRAKE WAS ENGAGED WITH FORCE AND THE VEHICLE CONTINUED TO ACCELERATE OVER A CONCRETE PARKING BLOCK. THE VEHICLE CRASHED INTO A SET OF BUSHES AS A RESULT. THE CONTACT SUSTAINED NO PERSONAL INJURY. THE VEHICLE WAS THEN TAKEN TO A COLLISION CENTER AND REPAIRED FOR THE BODY DAMAGES. THE SAME FAILURE OCCURRED THREE TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

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ODI 10514996 · 18,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT HE STARTED THE IGNITION AND THE VEHICLE INDEPENDENTLY SHIFTED INTO REVERSE. THE CONTACT CRASHED INTO A BOAT BUT WAS NOT INJURED. THE FAILURE RECURRED ON A SEPARATE OCCASION, CAUSING THE CONTACT TO CRASH INTO A PARKED SHERIFF'S VEHICLE. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND FRACTURED TEETH. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *TR…

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ODI 10542087 · 45,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC, WHO STATED THAT THE THROTTLE BODY WAS DEFECTIVE. THE MECHANIC RE-CALIBRATED THE THROTTLE BODY BUT IT DID NOT REMEDY THE STALLING FAILURE. THE CONTACT DID NOT TAKE THE VEHICLE TO DEALER OR CALLED THE MANUFACTURER. THE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.

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Unknown Or OtherToo few reports for a range55,650 mi4 (sparse)
ODI 10726327 · 42,000 mi

WHILE DRIVING OFTEN TIMES MY VEHICLE REDUCES SPEED DRASTICALLY, WHILE PRESSING ON THE GAS. THIS IS VERY DANGEROUS ESPECIALLY WHEN ON THE HIGHWAY BECAUSE OF THE SUDDEN REDUCTION IN SPEED. MOST OF MY DRIVING IS DONE ON THE HIGHWAY. IT TAKES A LONG TIME FOR THE VEHICLE TO PICK UP SPEED AGAIN. ALSO IT DOES THIS WHEN I AM STOPPED AT A RED LIGHT WHICH IS ALSO A CONCERN FOR ME WITH MY CHILD IN THE CAR. I TRIED TO GET THIS PROBLEM DIAGNOSED BUT IT DRIVES FINE WHILE AT THE MECHANIC SHOP. MY VEHICLE HAS BEEN DOING THIS SINCE MY PURCHASE WITH ONLY HAVING …

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ODI 10889368 · 69,300 mi

THROTTLE BODY FAILURE....CAR ENTERED LIMP MODE OUT OF THE BLUE WHILE EXCELERATING FROM A STOP AT A TRAFFIC LIGHT.

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ODI 10935967 · 15,000 mi

TAKATO RECALL I TOOK MY 2009 MERCURY MILAN INTO THE TRANSMISSION SHOP TO GET IT FIX. THE CAR ISN'T SHIFTING CORRECTLY AND IS ALSO HARD SHIFTING THE TRANSMISSION FLUID WAS BURNT. WHILE THE CAR WAS MOVING YOU AREN'T ABLE TO GO FASTER THAN 40 MILES PER HOUR. IF YOUR ON THE FREE WAY THAT COULD BE VERY DANGEROUS.THE TRANSMISSION SHOP REBUILT THE TRANSMISSION AND ARE STILL HAVING THE SAME PROBLEM WITH THE CAR.

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EngineToo few reports for a range103,205 mi4 (sparse)
ODI 10726327 · 42,000 mi

WHILE DRIVING OFTEN TIMES MY VEHICLE REDUCES SPEED DRASTICALLY, WHILE PRESSING ON THE GAS. THIS IS VERY DANGEROUS ESPECIALLY WHEN ON THE HIGHWAY BECAUSE OF THE SUDDEN REDUCTION IN SPEED. MOST OF MY DRIVING IS DONE ON THE HIGHWAY. IT TAKES A LONG TIME FOR THE VEHICLE TO PICK UP SPEED AGAIN. ALSO IT DOES THIS WHEN I AM STOPPED AT A RED LIGHT WHICH IS ALSO A CONCERN FOR ME WITH MY CHILD IN THE CAR. I TRIED TO GET THIS PROBLEM DIAGNOSED BUT IT DRIVES FINE WHILE AT THE MECHANIC SHOP. MY VEHICLE HAS BEEN DOING THIS SINCE MY PURCHASE WITH ONLY HAVING …

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ODI 10894729 · 150,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO DECREASE IN SPEED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE THROTTLE CONTROL LIGHT ILLUMINATED DURING THE FAILURE. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

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ODI 11047938 · 120,000 mi

I WAS DRIVING UP THE HILL & SLOWED DOWN FOR THE SPEEDBUMP. I STARTED APPLYING THE BRAKES TO TURN RIGHT INTO THE DRIVEWAY BUT THE CAR LUNGED FORWARD, CAUSING ME TO MISS THE DRIVEWAY & TURN INTO THE YARD. AS I STEPPED ON THE BRAKE THE CAR CONTINUED TO SPEED UP SO I SCREAMED AT MY HUSBAND "JAMES I CAN'T STOP THE CAR!" HE YANKED THE HANDBRAKE UP BUT IT DIDN'T STOP OR SLOW DOWN AND THE ENGINE MADE A CONTINUOUS HIGH PITCHED RACING SOUND. WE CRASHED INTO THE HOUSE, DAMAGING IT & BREAKING MY LEFT ARM! THE CAR WAS TOTALED. ALL THIS OCCURRED IN JU…

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Power TrainToo few reports for a range78,705 mi2 (sparse)
ODI 10669093 · 71,000 mi

I STARTED MY CAR AND TWO IDIOT LIGHTS WENT ON . THE ENGINE LIGHT AND A WRENCH LIGHT. THE THROTTLE BODY PART WENT BAD. I HAD MY CAR TOWED TO THE CLOSEST MERCURY DEALERSHIP. WHICH IS WEISLER DEALERSHIP ON BRIDGE AVE, IN POINT PLEASANT, NJ THE WANT TO CHARGE ME $425 FOR THE PART REPLACEMENT AND $275 FOR LABOR. I WILL HAVE A $700 BILL FOR A PART THAT FORD HAS HAD MANY PROBLEMS WITH AND RECALLS ON. I WOULD LIKE SOMEONE TO LOOK INTO THIS AND PLEASE GET BACK TO ME. I WILL ALSO BE CONTACTING THE FORD HEADQUARTERS IN CA. MY NAME IS [XXX] . CELL …

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ODI 11165239 · 86,409 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 78 MPH, THE VEHICLE DECELERATED ON ITS OWN. THE CONTACT HAD TO IMMEDIATELY PULL THE VEHICLE OVER ONTO THE SHOULDER BEFORE MORE TRAFFIC APPROACHED. THE VEHICLE STALLED. THE CONTACT WAITED AWHILE TO RESTART THE VEHICLE. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. AN UNKNOWN SERVICE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FEYER FORD OF EDENTON INC. (504 VIRGINIA RD, EDENTON, NC 27932, [phone removed]) AND REPAIRED, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE MANUFACTURER WAS N…

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Structure:BodyToo few reports for a range34,500 mi4 (sparse)
ODI 10460237 · 21,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED WHILE EXITING THE VEHICLE THE DRIVERS SIDE DOOR HANDLE CRACKED AND BECAME LOOSE. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 21,000. ....UPDATED 06/18/12 *BF

Look up ODI 10460237 at NHTSA ↗

ODI 10565833 · 46,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT INTERIOR DOOR HANDLE BECAME DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 46,000.

Look up ODI 10565833 at NHTSA ↗

ODI 11325766 · 201,100 mi

MAY 16,2020 I NOTICE MY BREAKS STOP WORKING.. MAY 18,2020 I WAS BACKING OUT OF A PARKING SPACE WHEN I NOTICE MY BREAKS WEREN'T WORKING AND HAD GOT INTO A CAR ACCIDENT WHICH MESSED MY REAR BUMPER AND TRUNK UP. I DIDN'T REALIZE MY BREAKS WERE HAVING ISSUES UNTIL MAY 22,2020 WHEN THE CAR SAID 'BRAKE FLUID LEVELS LOW' MAY 23RD,2020 I DECIDED TO PURCHASE BRAKE FLUID WHICH IT STILL DIDN'T ATTEMPT TO HOLD ANYTHING. CAR STARTED OUT SUPER LOUD LIKE MY BRAKES AND ROTORS WERE GOING BAD, ONCE THE BRAKE FLUID WAS IN PLACE IT STOPPED THE NOISE BUT DIDN'T STO…

Look up ODI 11325766 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

1 reports2024-112026-10

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-110None

No examples available for this selection.

2024-120None

No examples available for this selection.

2025-011None
ODI 11633632 · 100,000 mi

The contact owns a 2009 Mercury Milan. The contact stated while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. There was no warning light illuminated. The contact engaged the parking brake to stop the vehicle. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed and determined that the ABS hydraulic control unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not inclu…

Look up ODI 11633632 at NHTSA ↗

2025-020None

No examples available for this selection.

2025-030None

No examples available for this selection.

2025-040None

No examples available for this selection.

2025-050None

No examples available for this selection.

2025-060None

No examples available for this selection.

2025-070None

No examples available for this selection.

2025-080None

No examples available for this selection.

2025-090None

No examples available for this selection.

2025-100None

No examples available for this selection.

2025-110None

No examples available for this selection.

2025-120None

No examples available for this selection.

2026-010None

No examples available for this selection.

2026-020None

No examples available for this selection.

2026-030None

No examples available for this selection.

2026-040None

No examples available for this selection.

2026-050None

No examples available for this selection.

2026-060None

No examples available for this selection.

2026-070None

No examples available for this selection.

2026-080None

No examples available for this selection.

2026-090None

No examples available for this selection.

2026-10 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 291 reports

2010: 91 complaints · 2011: 59 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
2010132391
20111659
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
2010100101
201119100

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentService BrakesAir BagsService Brakes, HydraulicVehicle Speed ControlUnknown Or OtherEnginePower TrainStructure:Body
Service Brakes—
3
ODI 10985958 · 130,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN DEPRESSED. THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DAMAGED, BUT DRIVABLE. MEANWHILE, THE CONTACT REPORTED THAT THERE WAS AN OPEN INVESTIGATION (PE16017) ON BRAKE ISSUES RELATED TO THE YEAR, MAKE, AND MODEL VEHICLE. ALSO, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN …

Look up ODI 10985958 at NHTSA ↗

ODI 11301122 · 140,000 mi

THERE IS A RECALL ON MY MERCURY MILAN 2009. LAST OCTOBER SEPTEMBER OCTOBER I TOOK MY CAR TO HOFFMAN FORD FOR THE REPLACEMENT OF THE RECALL ON THE AIRBAGS. AFTERWARDS I NOTICED THAT THERE WAS A RAISING OF THE DASHBOARD WHERE THEY REPLACE THE AIRBAG. I BOUGHT IT TO THEIR ATTENTION, AND THEY SAID IT WAS FROM THE GLUE THAT WAS USED. LATER A FEW MONTHS LATER I NOTICED THE AIRBAG AREA WAS EXPANDING AND FOAM WAS COMING THROUGH THE AIRBAG AREA & VENTS OVER THE.CONSUL.I CALLED FORD MANF TO REPORT THIS ISSUE. THEY SAID TO SOMEONE WILL GIVE ME A CALL BACK…

Look up ODI 11301122 at NHTSA ↗

ODI 11595626

Check engine light airbag light brake light on my car they turned them off and they turned on right after

Look up ODI 11595626 at NHTSA ↗

3
ODI 11378205 · 261,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER DEPRESSED THE BRAKE PEDAL TO STOP HOWEVER, THE BRAKE PEDAL EXTENDED TO THE FLOOR. THE VEHICLE DID NOT IMMEDIATELY STOP AND NEARLY CRASHED INTO A SECOND VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER LUGOFF FORD LOCATED AT 979 HWY 1 SOUTH, LUGOFF, SC 29078 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKE…

Look up ODI 11378205 at NHTSA ↗

ODI 11395919

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, HER BRAKE PEDAL WOULD DEPRESS TO THE FLOORBOARD WITHOUT WARNING. THE CONTACT INITIALLY SPOKE TO AN INDEPENDENT MECHANIC WHO INFORMED HER THAT OVER TIME, HER BRAKE PEDAL WOULD DEPRESS TO THE FLOORBOARD. HE ALSO MENTIONED THAT AS LONG AS THE VEHICLE WOULD COME TO A COMPLETE STOP, NO NEED IMMEDIATE BRAKE SERVICES WOULD BE NEEDED. THE CONTACT WAS THEN NOTIFIED BY A COUSIN THAT HER VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES,…

Look up ODI 11395919 at NHTSA ↗

ODI 11397854

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING 25-30 MPH, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR BOARD AND WAS SLOW TO RESPOND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REP…

Look up ODI 11397854 at NHTSA ↗

1
ODI 11047938 · 120,000 mi

I WAS DRIVING UP THE HILL & SLOWED DOWN FOR THE SPEEDBUMP. I STARTED APPLYING THE BRAKES TO TURN RIGHT INTO THE DRIVEWAY BUT THE CAR LUNGED FORWARD, CAUSING ME TO MISS THE DRIVEWAY & TURN INTO THE YARD. AS I STEPPED ON THE BRAKE THE CAR CONTINUED TO SPEED UP SO I SCREAMED AT MY HUSBAND "JAMES I CAN'T STOP THE CAR!" HE YANKED THE HANDBRAKE UP BUT IT DIDN'T STOP OR SLOW DOWN AND THE ENGINE MADE A CONTINUOUS HIGH PITCHED RACING SOUND. WE CRASHED INTO THE HOUSE, DAMAGING IT & BREAKING MY LEFT ARM! THE CAR WAS TOTALED. ALL THIS OCCURRED IN JU…

Look up ODI 11047938 at NHTSA ↗

1
ODI 11430134

Manufacturer Recall Number19S54 NHTSA Recall Number19V904 This recall has been on file since: Dec 18,2019. There is still no remedy. I believe this issue is causing my vehicle to have significant delays in braking into a complete stop. The manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner, so I would like to file a formal complaint.

Look up ODI 11430134 at NHTSA ↗

2
ODI 11047938 · 120,000 mi

I WAS DRIVING UP THE HILL & SLOWED DOWN FOR THE SPEEDBUMP. I STARTED APPLYING THE BRAKES TO TURN RIGHT INTO THE DRIVEWAY BUT THE CAR LUNGED FORWARD, CAUSING ME TO MISS THE DRIVEWAY & TURN INTO THE YARD. AS I STEPPED ON THE BRAKE THE CAR CONTINUED TO SPEED UP SO I SCREAMED AT MY HUSBAND "JAMES I CAN'T STOP THE CAR!" HE YANKED THE HANDBRAKE UP BUT IT DIDN'T STOP OR SLOW DOWN AND THE ENGINE MADE A CONTINUOUS HIGH PITCHED RACING SOUND. WE CRASHED INTO THE HOUSE, DAMAGING IT & BREAKING MY LEFT ARM! THE CAR WAS TOTALED. ALL THIS OCCURRED IN JU…

Look up ODI 11047938 at NHTSA ↗

ODI 11595626

Check engine light airbag light brake light on my car they turned them off and they turned on right after

Look up ODI 11595626 at NHTSA ↗

0
1
ODI 11325766 · 201,100 mi

MAY 16,2020 I NOTICE MY BREAKS STOP WORKING.. MAY 18,2020 I WAS BACKING OUT OF A PARKING SPACE WHEN I NOTICE MY BREAKS WEREN'T WORKING AND HAD GOT INTO A CAR ACCIDENT WHICH MESSED MY REAR BUMPER AND TRUNK UP. I DIDN'T REALIZE MY BREAKS WERE HAVING ISSUES UNTIL MAY 22,2020 WHEN THE CAR SAID 'BRAKE FLUID LEVELS LOW' MAY 23RD,2020 I DECIDED TO PURCHASE BRAKE FLUID WHICH IT STILL DIDN'T ATTEMPT TO HOLD ANYTHING. CAR STARTED OUT SUPER LOUD LIKE MY BRAKES AND ROTORS WERE GOING BAD, ONCE THE BRAKE FLUID WAS IN PLACE IT STOPPED THE NOISE BUT DIDN'T STO…

Look up ODI 11325766 at NHTSA ↗

Air Bags
3
ODI 10985958 · 130,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN DEPRESSED. THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DAMAGED, BUT DRIVABLE. MEANWHILE, THE CONTACT REPORTED THAT THERE WAS AN OPEN INVESTIGATION (PE16017) ON BRAKE ISSUES RELATED TO THE YEAR, MAKE, AND MODEL VEHICLE. ALSO, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN …

Look up ODI 10985958 at NHTSA ↗

ODI 11301122 · 140,000 mi

THERE IS A RECALL ON MY MERCURY MILAN 2009. LAST OCTOBER SEPTEMBER OCTOBER I TOOK MY CAR TO HOFFMAN FORD FOR THE REPLACEMENT OF THE RECALL ON THE AIRBAGS. AFTERWARDS I NOTICED THAT THERE WAS A RAISING OF THE DASHBOARD WHERE THEY REPLACE THE AIRBAG. I BOUGHT IT TO THEIR ATTENTION, AND THEY SAID IT WAS FROM THE GLUE THAT WAS USED. LATER A FEW MONTHS LATER I NOTICED THE AIRBAG AREA WAS EXPANDING AND FOAM WAS COMING THROUGH THE AIRBAG AREA & VENTS OVER THE.CONSUL.I CALLED FORD MANF TO REPORT THIS ISSUE. THEY SAID TO SOMEONE WILL GIVE ME A CALL BACK…

Look up ODI 11301122 at NHTSA ↗

ODI 11595626

Check engine light airbag light brake light on my car they turned them off and they turned on right after

Look up ODI 11595626 at NHTSA ↗

—00
1
ODI 11123839

CONTACT AUTOWAY LINCOLN IN CLEARWATER FLORIDA THE SELLING AND THEY HAVE DONE NOTHING TO GIVE ANY INDICATION WHEN THEY WILL REPAIR THIS VEHICLE. THIS RECALL HAS BEEN GOING ON FAR TO LONG SINCE DECEMBER 2017 AND YET NO CONCERN OF MY SAFETY DRIVING THIS VEHICLE. ZERO CONCERN!!!

Look up ODI 11123839 at NHTSA ↗

1
ODI 11595626

Check engine light airbag light brake light on my car they turned them off and they turned on right after

Look up ODI 11595626 at NHTSA ↗

00
Service Brakes, Hydraulic
3
ODI 11378205 · 261,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER DEPRESSED THE BRAKE PEDAL TO STOP HOWEVER, THE BRAKE PEDAL EXTENDED TO THE FLOOR. THE VEHICLE DID NOT IMMEDIATELY STOP AND NEARLY CRASHED INTO A SECOND VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER LUGOFF FORD LOCATED AT 979 HWY 1 SOUTH, LUGOFF, SC 29078 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKE…

Look up ODI 11378205 at NHTSA ↗

ODI 11395919

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, HER BRAKE PEDAL WOULD DEPRESS TO THE FLOORBOARD WITHOUT WARNING. THE CONTACT INITIALLY SPOKE TO AN INDEPENDENT MECHANIC WHO INFORMED HER THAT OVER TIME, HER BRAKE PEDAL WOULD DEPRESS TO THE FLOORBOARD. HE ALSO MENTIONED THAT AS LONG AS THE VEHICLE WOULD COME TO A COMPLETE STOP, NO NEED IMMEDIATE BRAKE SERVICES WOULD BE NEEDED. THE CONTACT WAS THEN NOTIFIED BY A COUSIN THAT HER VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES,…

Look up ODI 11395919 at NHTSA ↗

ODI 11397854

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING 25-30 MPH, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR BOARD AND WAS SLOW TO RESPOND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REP…

Look up ODI 11397854 at NHTSA ↗

0—00000
Vehicle Speed Control
1
ODI 11047938 · 120,000 mi

I WAS DRIVING UP THE HILL & SLOWED DOWN FOR THE SPEEDBUMP. I STARTED APPLYING THE BRAKES TO TURN RIGHT INTO THE DRIVEWAY BUT THE CAR LUNGED FORWARD, CAUSING ME TO MISS THE DRIVEWAY & TURN INTO THE YARD. AS I STEPPED ON THE BRAKE THE CAR CONTINUED TO SPEED UP SO I SCREAMED AT MY HUSBAND "JAMES I CAN'T STOP THE CAR!" HE YANKED THE HANDBRAKE UP BUT IT DIDN'T STOP OR SLOW DOWN AND THE ENGINE MADE A CONTINUOUS HIGH PITCHED RACING SOUND. WE CRASHED INTO THE HOUSE, DAMAGING IT & BREAKING MY LEFT ARM! THE CAR WAS TOTALED. ALL THIS OCCURRED IN JU…

Look up ODI 11047938 at NHTSA ↗

00—0
2
ODI 10894729 · 150,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO DECREASE IN SPEED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE THROTTLE CONTROL LIGHT ILLUMINATED DURING THE FAILURE. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

Look up ODI 10894729 at NHTSA ↗

ODI 11047938 · 120,000 mi

I WAS DRIVING UP THE HILL & SLOWED DOWN FOR THE SPEEDBUMP. I STARTED APPLYING THE BRAKES TO TURN RIGHT INTO THE DRIVEWAY BUT THE CAR LUNGED FORWARD, CAUSING ME TO MISS THE DRIVEWAY & TURN INTO THE YARD. AS I STEPPED ON THE BRAKE THE CAR CONTINUED TO SPEED UP SO I SCREAMED AT MY HUSBAND "JAMES I CAN'T STOP THE CAR!" HE YANKED THE HANDBRAKE UP BUT IT DIDN'T STOP OR SLOW DOWN AND THE ENGINE MADE A CONTINUOUS HIGH PITCHED RACING SOUND. WE CRASHED INTO THE HOUSE, DAMAGING IT & BREAKING MY LEFT ARM! THE CAR WAS TOTALED. ALL THIS OCCURRED IN JU…

Look up ODI 11047938 at NHTSA ↗

00
Unknown Or Other
1
ODI 11430134

Manufacturer Recall Number19S54 NHTSA Recall Number19V904 This recall has been on file since: Dec 18,2019. There is still no remedy. I believe this issue is causing my vehicle to have significant delays in braking into a complete stop. The manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner, so I would like to file a formal complaint.

Look up ODI 11430134 at NHTSA ↗

1
ODI 11123839

CONTACT AUTOWAY LINCOLN IN CLEARWATER FLORIDA THE SELLING AND THEY HAVE DONE NOTHING TO GIVE ANY INDICATION WHEN THEY WILL REPAIR THIS VEHICLE. THIS RECALL HAS BEEN GOING ON FAR TO LONG SINCE DECEMBER 2017 AND YET NO CONCERN OF MY SAFETY DRIVING THIS VEHICLE. ZERO CONCERN!!!

Look up ODI 11123839 at NHTSA ↗

00—
1
ODI 10726327 · 42,000 mi

WHILE DRIVING OFTEN TIMES MY VEHICLE REDUCES SPEED DRASTICALLY, WHILE PRESSING ON THE GAS. THIS IS VERY DANGEROUS ESPECIALLY WHEN ON THE HIGHWAY BECAUSE OF THE SUDDEN REDUCTION IN SPEED. MOST OF MY DRIVING IS DONE ON THE HIGHWAY. IT TAKES A LONG TIME FOR THE VEHICLE TO PICK UP SPEED AGAIN. ALSO IT DOES THIS WHEN I AM STOPPED AT A RED LIGHT WHICH IS ALSO A CONCERN FOR ME WITH MY CHILD IN THE CAR. I TRIED TO GET THIS PROBLEM DIAGNOSED BUT IT DRIVES FINE WHILE AT THE MECHANIC SHOP. MY VEHICLE HAS BEEN DOING THIS SINCE MY PURCHASE WITH ONLY HAVING …

Look up ODI 10726327 at NHTSA ↗

00
Engine
2
ODI 11047938 · 120,000 mi

I WAS DRIVING UP THE HILL & SLOWED DOWN FOR THE SPEEDBUMP. I STARTED APPLYING THE BRAKES TO TURN RIGHT INTO THE DRIVEWAY BUT THE CAR LUNGED FORWARD, CAUSING ME TO MISS THE DRIVEWAY & TURN INTO THE YARD. AS I STEPPED ON THE BRAKE THE CAR CONTINUED TO SPEED UP SO I SCREAMED AT MY HUSBAND "JAMES I CAN'T STOP THE CAR!" HE YANKED THE HANDBRAKE UP BUT IT DIDN'T STOP OR SLOW DOWN AND THE ENGINE MADE A CONTINUOUS HIGH PITCHED RACING SOUND. WE CRASHED INTO THE HOUSE, DAMAGING IT & BREAKING MY LEFT ARM! THE CAR WAS TOTALED. ALL THIS OCCURRED IN JU…

Look up ODI 11047938 at NHTSA ↗

ODI 11595626

Check engine light airbag light brake light on my car they turned them off and they turned on right after

Look up ODI 11595626 at NHTSA ↗

1
ODI 11595626

Check engine light airbag light brake light on my car they turned them off and they turned on right after

Look up ODI 11595626 at NHTSA ↗

0
2
ODI 10894729 · 150,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO DECREASE IN SPEED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE THROTTLE CONTROL LIGHT ILLUMINATED DURING THE FAILURE. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

Look up ODI 10894729 at NHTSA ↗

ODI 11047938 · 120,000 mi

I WAS DRIVING UP THE HILL & SLOWED DOWN FOR THE SPEEDBUMP. I STARTED APPLYING THE BRAKES TO TURN RIGHT INTO THE DRIVEWAY BUT THE CAR LUNGED FORWARD, CAUSING ME TO MISS THE DRIVEWAY & TURN INTO THE YARD. AS I STEPPED ON THE BRAKE THE CAR CONTINUED TO SPEED UP SO I SCREAMED AT MY HUSBAND "JAMES I CAN'T STOP THE CAR!" HE YANKED THE HANDBRAKE UP BUT IT DIDN'T STOP OR SLOW DOWN AND THE ENGINE MADE A CONTINUOUS HIGH PITCHED RACING SOUND. WE CRASHED INTO THE HOUSE, DAMAGING IT & BREAKING MY LEFT ARM! THE CAR WAS TOTALED. ALL THIS OCCURRED IN JU…

Look up ODI 11047938 at NHTSA ↗

1
ODI 10726327 · 42,000 mi

WHILE DRIVING OFTEN TIMES MY VEHICLE REDUCES SPEED DRASTICALLY, WHILE PRESSING ON THE GAS. THIS IS VERY DANGEROUS ESPECIALLY WHEN ON THE HIGHWAY BECAUSE OF THE SUDDEN REDUCTION IN SPEED. MOST OF MY DRIVING IS DONE ON THE HIGHWAY. IT TAKES A LONG TIME FOR THE VEHICLE TO PICK UP SPEED AGAIN. ALSO IT DOES THIS WHEN I AM STOPPED AT A RED LIGHT WHICH IS ALSO A CONCERN FOR ME WITH MY CHILD IN THE CAR. I TRIED TO GET THIS PROBLEM DIAGNOSED BUT IT DRIVES FINE WHILE AT THE MECHANIC SHOP. MY VEHICLE HAS BEEN DOING THIS SINCE MY PURCHASE WITH ONLY HAVING …

Look up ODI 10726327 at NHTSA ↗

—
1
ODI 11165239 · 86,409 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 78 MPH, THE VEHICLE DECELERATED ON ITS OWN. THE CONTACT HAD TO IMMEDIATELY PULL THE VEHICLE OVER ONTO THE SHOULDER BEFORE MORE TRAFFIC APPROACHED. THE VEHICLE STALLED. THE CONTACT WAITED AWHILE TO RESTART THE VEHICLE. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. AN UNKNOWN SERVICE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FEYER FORD OF EDENTON INC. (504 VIRGINIA RD, EDENTON, NC 27932, [phone removed]) AND REPAIRED, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE MANUFACTURER WAS N…

Look up ODI 11165239 at NHTSA ↗

0
Power Train00000
1
ODI 11165239 · 86,409 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 78 MPH, THE VEHICLE DECELERATED ON ITS OWN. THE CONTACT HAD TO IMMEDIATELY PULL THE VEHICLE OVER ONTO THE SHOULDER BEFORE MORE TRAFFIC APPROACHED. THE VEHICLE STALLED. THE CONTACT WAITED AWHILE TO RESTART THE VEHICLE. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. AN UNKNOWN SERVICE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FEYER FORD OF EDENTON INC. (504 VIRGINIA RD, EDENTON, NC 27932, [phone removed]) AND REPAIRED, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE MANUFACTURER WAS N…

Look up ODI 11165239 at NHTSA ↗

—0
Structure:Body
1
ODI 11325766 · 201,100 mi

MAY 16,2020 I NOTICE MY BREAKS STOP WORKING.. MAY 18,2020 I WAS BACKING OUT OF A PARKING SPACE WHEN I NOTICE MY BREAKS WEREN'T WORKING AND HAD GOT INTO A CAR ACCIDENT WHICH MESSED MY REAR BUMPER AND TRUNK UP. I DIDN'T REALIZE MY BREAKS WERE HAVING ISSUES UNTIL MAY 22,2020 WHEN THE CAR SAID 'BRAKE FLUID LEVELS LOW' MAY 23RD,2020 I DECIDED TO PURCHASE BRAKE FLUID WHICH IT STILL DIDN'T ATTEMPT TO HOLD ANYTHING. CAR STARTED OUT SUPER LOUD LIKE MY BRAKES AND ROTORS WERE GOING BAD, ONCE THE BRAKE FLUID WAS IN PLACE IT STOPPED THE NOISE BUT DIDN'T STO…

Look up ODI 11325766 at NHTSA ↗

000000—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

5 patterns with matching reports.

Brake response concerns

69 mentions · 30.5% of complaints

Median mileage: 91,495 mi (63 usable records).

ODI 10480952 · 87,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH AND APPROACHING A TRAFFIC STOP. THE BRAKE WAS DEPRESSED WHEN THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD ERRONEOUSLY. THE VEHICLE CAME TO A STOP AFTER THE BRAKES WERE APPLIED REPEATEDLY. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT AUTO MECHANIC WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE BRAKE MALFUNCTION RECURRED. THE CONTACT PLANNED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR FURTHER DIAGNOSIS. THE MANUFACTURER WAS NOT NOT…

Look up ODI 10480952 at NHTSA ↗

ODI 10558633 · 42,000 mi

THE 1ST FAILURE WAS ,AFTER LEAVING A GAS STATION, MY BRAKE PEDAL WENT TO THE FLOOR WITHOUT WARNING. I BARELY MISSED THE CAR IN FRONT.AFTER 4 MONTHS,THE SAME THING OCCURRED AFTER LEAVING A HIGHWAY AT A LIGHT. OK AGAIN FOR A FEW MONTHS,THERE WAS A 3RD INCIDENT, BUT I CAN T REMEMBER THE DETAILS.I HIT A SMALL POT HOLE AND THE ABS CAME ON. I LOST MY PEDAL AGAIN.WHEN I SHUT THE CAR OFF, THE SYSTEM RESET AND IT WAS FINE. NOW WHENEVER THE ABS IS USED, I LOSE MY PEDAL WITHOUT WARNING. IT NO LONGER RESETS. MY MECHANIC HAS TO BLEED THE SYSTEM TO GET MY P…

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ODI 10747876 · 8,500 mi

MY WIFE AND I HAD RETURNED TO THE CAR AFTER SHOPPING. I STARTED THE CAR AND DROVE TO THE FIRST STOP SIGN. WE WERE ON CITY STREETS IN THE TOWN OF NASHVILLE INDIANA. THE CAR WAS NORMAL. I WENT TO THE NEXT STOP SIGN AND THE CAR ALSO ACTED NORMAL. AS I APPROACHED THE THIRD STOP SIGN AND WAS APPLYING THE BRAKE THE CAR STARTED ACCELERATING. THE LOUD ENGINE NOISE WAS ALSO NOTICED BY MY WIFE. I SAID SOMETHING IS WRONG WITH THE CAR, THE ENGINE IS RACING ALL BY ITSELF WHILE I AM TRYING TO BRAKE THE VEHICLE. THE VEHICLE WAS TRYING TO MOVE SO I HAD TO PU…

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Warning lights and dashboard alerts

10 mentions · 4.4% of complaints

Median mileage: 84,000 mi (5 usable records).

ODI 10669102 · 71,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 71,000.

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ODI 10840288

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKES WORKED INTERMITTENTLY. THE FAILURE ONLY OCCURRED WHEN THE ABS WAS ACTIVATED. THE FAILURE OCCURRED APPROXIMATELY SIX TIMES. DURING SOME OF THE FAILURES, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT PROVIDED.

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ODI 10885799 · 18,893 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE ABS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PUMP MOTOR CIRCUIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,893. UPDATED 09/22/16*LJ *CN

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Stalling or loss of power

3 mentions · 1.3% of complaints

Median mileage: 86,409 mi (3 usable records).

ODI 10542087 · 45,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC, WHO STATED THAT THE THROTTLE BODY WAS DEFECTIVE. THE MECHANIC RE-CALIBRATED THE THROTTLE BODY BUT IT DID NOT REMEDY THE STALLING FAILURE. THE CONTACT DID NOT TAKE THE VEHICLE TO DEALER OR CALLED THE MANUFACTURER. THE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.

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ODI 10734117 · 88,333 mi

THE CAR LOST POWER AND DROPPED SPEED. WRECH ICON WAS LIT ON DASH BUT IT WASN'T OBVIOUS ON PAGE 10 OF OWNERS MANUAL. FOUND ICON ON PAGE 13 AND TOOK CAR BACK HOME ALONG BACK ROADS AS IT WASN' T RUNNING UP TO SPEED TO STAY ON HIGHWAY. LOOKED ONLINE FOR SIMILAR ISSUES AND CONTACTED FORD AT [phone removed] FOR POSSIBLE "CUSTOMER ASSISTANCE PROGRAM." WAS TOLD THAT CAR WAS NOT ON LIST BUT KEEP ALL RECEIPTS IN CASE IT DOES GO ON A RECALL LIST.

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ODI 11165239 · 86,409 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 78 MPH, THE VEHICLE DECELERATED ON ITS OWN. THE CONTACT HAD TO IMMEDIATELY PULL THE VEHICLE OVER ONTO THE SHOULDER BEFORE MORE TRAFFIC APPROACHED. THE VEHICLE STALLED. THE CONTACT WAITED AWHILE TO RESTART THE VEHICLE. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. AN UNKNOWN SERVICE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FEYER FORD OF EDENTON INC. (504 VIRGINIA RD, EDENTON, NC 27932, [phone removed]) AND REPAIRED, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE MANUFACTURER WAS N…

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Battery drain and no-start mentions

1 mentions · 0.4% of complaints

Median mileage: 112,831 mi (1 usable records).

ODI 10584578 · 112,831 mi

NOVEMBER 2, 2011, 2009 MERCURY MILAN WAS IN DRIVEWAY AND WOULD NOT START, JUMPED VEHICLE AND IT STARTED BUT WOULD NOT ACCELERATE; VEHICLE HAD TO BE TOWED TO 101 HWY 41, EAST, COURTESY FORD LINCOLN MERCURY, ROME GA 30161-6698. THIS IS DEALERSHIP WHERE VEHICLE WAS PURCHASED NEW. PARTS AFFECTED: THROTTLE BODY 500 AND BATTERY. REPAIR COST: $698.78 APRIL 19, 2014, 2009 MERCURY MILAN STOPPED AND WOULD NOT START WHILE MY WIFE WAS OUT SHOPPING. JUMPED VEHICLE AND IT STARTED BUT WOULD NOT ACCELERATE; AGAIN VEHICLE HAD TO BE TOWED TO 101 HWY 41, …

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Matching rule\b(parasitic drain|battery drain\w*|dead battery|won.t start|would not start|no.start)\b

Hard or delayed shifting

1 mentions · 0.4% of complaints

Median mileage: 15,000 mi (1 usable records).

ODI 10935967 · 15,000 mi

TAKATO RECALL I TOOK MY 2009 MERCURY MILAN INTO THE TRANSMISSION SHOP TO GET IT FIX. THE CAR ISN'T SHIFTING CORRECTLY AND IS ALSO HARD SHIFTING THE TRANSMISSION FLUID WAS BURNT. WHILE THE CAR WAS MOVING YOU AREN'T ABLE TO GO FASTER THAN 40 MILES PER HOUR. IF YOUR ON THE FREE WAY THAT COULD BE VERY DANGEROUS.THE TRANSMISSION SHOP REBUILT THE TRANSMISSION AND ARE STILL HAVING THE SAME PROBLEM WITH THE CAR.

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b