U.S. public vehicle records

2021 Polestar POLESTAR 2 problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

147 owner complaints analyzed

5 distinct recall campaigns

15,000 mi median reported failure mileage

Scope: 2021 model year. Data updated: 2026-09-30 (September 30, 2026). 1 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Back Over Prevention: Sensing System: Camera is the most frequently named component, appearing in 106 of 147 complaints (72.1%). A complaint can name multiple components.

Recurring terms in complaint narratives
Topic	Matching reports	Share of complaints
Braking behavior	7	4.8%
Transmission and shifting	6	4.1%
Steering behavior	3	2.0%
Electrical and battery issues	2	1.4%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Back Over Prevention: Sensing System: Camera

106

Unknown Or Other

Visibility/Wiper

Back Over Prevention: Rearview System Braking

Electrical System

Back Over Prevention: Warnings

Forward Collision Avoidance: Automatic Emergency Braking

Lane Departure: Blind Spot Detection

Component breakdown data
Category	Count
Back Over Prevention: Sensing System: Camera	106
Unknown Or Other	13
Visibility/Wiper	13
Back Over Prevention: Rearview System Braking	10
Electrical System	9
Back Over Prevention: Warnings	7
Forward Collision Avoidance: Automatic Emergency Braking	5
Lane Departure: Blind Spot Detection	4

Back Over Prevention: Sensing System: Camera: 106; Unknown Or Other: 13; Visibility/Wiper: 13; Back Over Prevention: Rearview System Braking: 10; Electrical System: 9; Back Over Prevention: Warnings: 7; Forward Collision Avoidance: Automatic Emergency Braking: 5; Lane Departure: Blind Spot Detection: 4

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000

25,000 to 49,999

50,000 to 74,999

75,000 to 99,999

100,000 to 149,999

150,000 and above

Under 25,000: 1; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (1). 146 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2022

2023

2024

2025

115

2026

2022: 2; 2023: 1; 2024: 17; 2025: 115; 2026: 12

Pattern summary

Back Over Prevention: Sensing System: Camera leads the component reports. Braking behavior appears in 7 complaint narratives. Transmission and shifting appears in 6 complaint narratives. Steering behavior appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11594930 · 2024-06-17 (June 17, 2024)

Camera constantly lags and glitches in and out when reversing, emergency brakes will activate without warning or any reason to do so.

Owner-reported narrative. Look up ODI 11594930 at NHTSA ↗

Owner report 11617798 · 2024-10-03 (October 3, 2024)

I recently started noticing a clicking/tapping noise coming from the rear. It is only when I’m braking under about 20mph. I’ve done some research and it seems other people have had similar issues. It may be caused by the axles in the car but not totally sure.

Owner-reported narrative. Look up ODI 11617798 at NHTSA ↗

Owner report 11649390 · 2025-03-20 (March 20, 2025)

Around 50% of the time, the rearview camera video is not available when shifting into reverse.

Owner-reported narrative. Look up ODI 11649390 at NHTSA ↗

Owner report 11654446 · 2025-04-14 (April 14, 2025)

Since the latest OVER THE AIR software update (3.3.18) the backup camera fails to work properly when shifted into reverse well over 50% of the time. When the camera fails, I only see a warming message that indicates "camera is temporarily unavailable" The car already has poor rearward visibility, due to a very small rear window and small exterior mirrors.

Owner-reported narrative. Look up ODI 11654446 at NHTSA ↗

Owner report 11673106 · 2025-07-13 (July 13, 2025)

Reverse camera does not come on sometimes. When it does come on it can take anywhere from 5- 30 seconds to finally come on. When lane keep assist is activated the car will randomly yank the steering wheel to the right and pull me out of my lane, even with my hands on the wheel. It’s incredibly dangerous.

Owner-reported narrative. Look up ODI 11673106 at NHTSA ↗

Owner report 11689180 · 2025-09-23 (September 23, 2025)

When vehicle is behind driven, and adaptive cruise and steering assist are active the vehicle regularly falsely interprets road lines. When this happens the vehicle veers quickly. This has happened multiple times veering the vehicle into oncoming traffic, off the road, or onto the shoulder. It can be corrected by driver intervention but the car maneuvers quickly when falsely reading road signs

Owner-reported narrative. Look up ODI 11689180 at NHTSA ↗

Owner report 11688975 · 2025-09-22 (September 22, 2025)

Car was stopped, battery died

Owner-reported narrative. Look up ODI 11688975 at NHTSA ↗

Owner report 11735978 · 2026-05-06 (May 6, 2026)

Vehicle Info: 2021 Polestar 2 74,765 mi Software version 5.0.10 About 2 weeks ago, I updated to the newest OTA update 5.0.10, which may be unrelated. 1 week ago, the normal start-up safety procedure flagged the airbag and instructed me to find a service station immediately. I scheduled an appt and I was charged $300 diagnostic fee. It's unclear if the airbags would deploy in a collision based on the fault. The service manager shared with me that there are two reasons for the issue in his experience - 1. the vehicle was in a collision and the…

Owner-reported narrative. Look up ODI 11735978 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

147 unique complaints in this selection. Analysis snapshot: 2026-09-30.

0.7%Usable mileage1 / 147 records

100.0%Valid incident date147 / 147 records

100.0%Valid filing date147 / 147 records

100.0%Ordered incident and filing dates147 / 147 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

From model yearThrough model year

Component complaint heatmap
Component	2021	2022	2023	2024	2025
Back Over Prevention: Sensing System: Camera	10672.1% ODI 11588376 The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners. Look up ODI 11588376 at NHTSA ↗	19764.6% ODI 11587063 The reverse camera functions intermittently, and frequently flickers or does not display an image. Look up ODI 11587063 at NHTSA ↗	8169.8% ODI 11586906 Upon putting the vehicle into reverse, the backup camera takes an insurmountably long time to engage and when it does, the image it produces frequently flashes for several seconds before stabilizing, rendering it useless - particularly with pedestrians or vehicles behind the car. Recent OTA updates have exacerbated this problem, which poses a pretty severe safety risk in a car with such limited rear visibility, and after researching the problem online, it's pretty clear that it's an endemic issue to the car and can likely be remedied through so… Look up ODI 11586906 at NHTSA ↗	833.3% ODI 11647077 Backup camera regularly fails to respond in time when powering on the car. Sometimes takes numerous times to enter in and out of reverse. Sometimes the rear view backup camera reverts to overhead 360 camera view without intervention, making it difficult to see in the rear. Polestar has made updates to the software via OTA updates that have tried to address this by reducing memory use during car boot up, but it’s very clear that the head units in polestar 2s up until at least my model year MY24 are severely underpowered and unable to properly sw… Look up ODI 11647077 at NHTSA ↗	1100.0% ODI 11684990 See attached document for complaint. I am contacting you regarding Recall RP1056, which addresses a known defect where the rearview camera image may fail to display, increasing the risk of a crash or personal injury while reversing . Despite having the recall performed, my vehicle continues to experience the same issue-the rearview camera image intermittently fails to appear, leaving me with limited visibility when backing up. This unresolved safety concern is both frustrating and dangerous. I have recently relocated to Hawaii, and I have come… Look up ODI 11684990 at NHTSA ↗
Unknown Or Other	138.8% ODI 11588376 The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners. Look up ODI 11588376 at NHTSA ↗	4013.1% ODI 11451202 4G LTE (TCAM) lost cellular signal, which controls all connectivity to car including entertainment, driver assistance, SOS and sometimes access to unlock/lock car Look up ODI 11451202 at NHTSA ↗	119.5% ODI 11580797 Backup camera often turns off and on 3 to 6 times when backing up after first starting the car. If can be off for 5 to 20 seconds when it flashes off and it all happens within a 2min window. It makes it very dangerous when backing up. This is not a new issue as I’ve had it for over a year and has been reported by others on forum websites for the car. It seem related to the infortainment system fully as the screen is shared with it. Look up ODI 11580797 at NHTSA ↗	312.5% ODI 11659531 Backup camera will periodically go blank and not work. The camera will also sometimes switch to 360 camera mode unpredictably. Polestar does have a documented recall for this camera not functioning correctly. A fix for the issue doesn't seem like it's coming soon. Look up ODI 11659531 at NHTSA ↗	00.0% No examples available for this selection.
Electrical System	96.1% ODI 11605299 This car will periodically lose all interior audio function. This includes safety alerts like parking, forward collision, rear collision, cross traffic, and any other alert you can think of including the sound the turn signal makes. Bluetooth audio and radio also unavailable. This is a commonly documented problem as noted by Polestar enthusiasts on Reddit and other forums. Some can fix the problem by performing a reset of the infotainment system. I have had instances in which resetting this system made no difference. The car was unfit by US saf… Look up ODI 11605299 at NHTSA ↗	4514.8% ODI 11451202 4G LTE (TCAM) lost cellular signal, which controls all connectivity to car including entertainment, driver assistance, SOS and sometimes access to unlock/lock car Look up ODI 11451202 at NHTSA ↗	86.9% ODI 11590285 Starting in 2022 the car started to "black out" when I drove it. The spedeometer and screen would go completely dark, especially at speeds over 60 MPH I reported this to Polestar in 2023, they incorrectly diagnosed it as a TPMS warning when I brought it to the dealer. I called Polestar back in July 2023, but a nearby dealer was 7 hours away. I brought the car into the dealer March 2024, they had it for several days, didn't detect a problem and sent me home w car. It did it again, I was able to capture this footage on video, they then took the… Look up ODI 11590285 at NHTSA ↗	416.7% ODI 11569417 My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates. Look up ODI 11569417 at NHTSA ↗	00.0% No examples available for this selection.
Visibility/Wiper	138.8% ODI 11594930 Camera constantly lags and glitches in and out when reversing, emergency brakes will activate without warning or any reason to do so. Look up ODI 11594930 at NHTSA ↗	206.6% ODI 11461741 On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My wife and I were able to capture this on video: https://youtu.be/z9HAa2Yo-6I (tried all modes , you can see the dash) https://youtu.be/WX73OU4hBy4 (both interior and exterior view to see the DRLs are actually not on when… Look up ODI 11461741 at NHTSA ↗	76.0% ODI 11550030 The parking camera system freezes and flickers on a fresh startup on a fairly consistent basis, all you have to do is let the car go into a "sleep state" then enter the car and go in to reverse. Also, there are false positives from the parking collision system in the rear when going down a sidewalk apron, causing the emergency braking system to trigger. This has happened often enough to the point where I disable the emergency braking system on every startup. Look up ODI 11550030 at NHTSA ↗	28.3% ODI 11558483 In the dark, when shifting into reverse, the backup camera is unreasonably dark and driver cannot see surroundings if there is no external lighting. Look up ODI 11558483 at NHTSA ↗	00.0% No examples available for this selection.
Back Over Prevention: Rearview System Braking	106.8% ODI 11588750 The rear/backup camera is unstable when in reverse, backing up. The camera cuts in and out repeatedly as the car moves and sometimes switches back and forth to the 360 view over and over. It can stay black for almost 2 seconds at a time! Look up ODI 11588750 at NHTSA ↗	103.3% ODI 11453599 Modem failed on vehicle on 02/04/222. Vehicle went in for diagnostic service on that issue on 02/14/2022. Manufacturer installed new software update which added Auto Brake part of Cross Traffic Alert is to stop the vehicle in the shortest possible distance to avoid collision and did not tell me it was added or advise how to disable it. On the morning of 2/15/2022, while using due caution and circumspection, I attempted to back into my flat, level and unobstructed residential driveway. For no reason at all, a loud noise went off and, for no reas… Look up ODI 11453599 at NHTSA ↗	65.2% ODI 11550030 The parking camera system freezes and flickers on a fresh startup on a fairly consistent basis, all you have to do is let the car go into a "sleep state" then enter the car and go in to reverse. Also, there are false positives from the parking collision system in the rear when going down a sidewalk apron, causing the emergency braking system to trigger. This has happened often enough to the point where I disable the emergency braking system on every startup. Look up ODI 11550030 at NHTSA ↗	14.2% ODI 11670642 The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse. Look up ODI 11670642 at NHTSA ↗	00.0% No examples available for this selection.
Back Over Prevention: Warnings	74.8% ODI 11588376 The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners. Look up ODI 11588376 at NHTSA ↗	82.6% ODI 11452924 Parking sensors are susceptible to water getting in, causing malfunction. Look up ODI 11452924 at NHTSA ↗	43.4% ODI 11550030 The parking camera system freezes and flickers on a fresh startup on a fairly consistent basis, all you have to do is let the car go into a "sleep state" then enter the car and go in to reverse. Also, there are false positives from the parking collision system in the rear when going down a sidewalk apron, causing the emergency braking system to trigger. This has happened often enough to the point where I disable the emergency braking system on every startup. Look up ODI 11550030 at NHTSA ↗	312.5% ODI 11569417 My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates. Look up ODI 11569417 at NHTSA ↗	00.0% No examples available for this selection.
Fuel/Propulsion System	32.0% ODI 11688975 Car was stopped, battery died Look up ODI 11688975 at NHTSA ↗	93.0% ODI 11456448 This vehicle is less that one month old. I received an alert multiple times in my instrument cluster: Propulsion System Service Required. The vehicle was able to still operate seemingly normally. I contacted Polestar and they suggested a software reboot to attempt to resolve the issue, which did temporarily make the alert disappear. However, the following day the same alert returned. I am currently awaiting service. Look up ODI 11456448 at NHTSA ↗	54.3% ODI 11590284 I have started to experience sudden acceleration issues. The car, when you are attempting to pull into a parking spot or garage, will seem to accelerate, sensors beeping. I have jumped curbs and even crashed into bikes in my garage. The car has had a slew of issues (engine propulsion, losing power), and I have had it at the dealer 4 times. Polestar stopped communicating with me when I let them know this happened. I have read others online claiming the same thing. I had had others witness this happening Look up ODI 11590284 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Lane Departure: Blind Spot Detection	42.7% ODI 11623431 Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved. Look up ODI 11623431 at NHTSA ↗	62.0% ODI 11620493 Backup camera fails to activate instead a message on the screen appears saying 'Camera is temporary unavailable'. Without cameras it's difficult to see directly behind the car and around blind spots endangering pedestrians. This occurs at least once a week and I've started documenting the occurrences. According to dealer this is a known issue to Polestar. The dealer did update the software which has not fixed the issue. Polestar also recommended restarting the infotainment system and TCAM which takes several minutes and does not fix the issue. … Look up ODI 11620493 at NHTSA ↗	10.9% ODI 11633122 What component or system failed or malfunctioned, and is it available for inspection upon request? The reverse cameras don't function. It doesn't turn on with a message on the center screen saying. The camera system is temporarily unavailable. Yes, it is available for inspection upon resuqest. How was your safety or the safety of others put at risk? The rear visibility while reversing is not adequate, causing multiple issues when parking into tight spaces without the camera, Additionally the ADAS Forward collision warning brakes randomly resu… Look up ODI 11633122 at NHTSA ↗	14.2% ODI 11670642 The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse. Look up ODI 11670642 at NHTSA ↗	00.0% No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
Component	Mileage range (25th–75th percentile)	Median	Usable records	Examples
Back Over Prevention: Sensing System: Camera	Too few reports for a range	15,000 mi	1 (sparse)	ODI 11669168 · 15,000 mi The contact owns a 2021 Polestar Polestar 2. The contact stated while reversing, the back over prevention camera system failed to function as intended. The contact stated that the camera displayed a gray screen and the message “Camera Unavailable”. The contact stated that the failure occurred intermittently. The dealer was made aware of the failure. The contact stated that the rearview camera software was recently updated under an unknown recall; however, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mi… Look up ODI 11669168 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

ComponentPeriod

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples

Monthly complaint and recall timeline
Month	Complaints	Campaigns announced	Examples
2024-10	2	None	ODI 11617798 I recently started noticing a clicking/tapping noise coming from the rear. It is only when I’m braking under about 20mph. I’ve done some research and it seems other people have had similar issues. It may be caused by the axles in the car but not totally sure. Look up ODI 11617798 at NHTSA ↗ ODI 11620004 The reverse camera frequently cuts out and a screen appears that says camera unavailable. Rear visibility through the rear window is bad, without backup camera, its nearly impossible to see when reversing- especially little children. This is a known issue with the vehicle. Look up ODI 11620004 at NHTSA ↗
2024-11	1	None	ODI 11623431 Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved. Look up ODI 11623431 at NHTSA ↗
2024-12	2	None	ODI 11630587 There was a recall due to the rearview camera not coming on when the car is put in reverse. My car was at the shop 3 times for this issue to be fixed and they are unable to fix it. Now the site says there are no recalls on my car. How do I get this fixed? They should be fined for letting this go for years and still not resolving it. They're still selling cars knowing the issue is unresolved. Look up ODI 11630587 at NHTSA ↗ ODI 11631132 Rear backup camera consistently goes out when in reverse. Message on display that camera is not available. Car has poor rear visibility when backing up, the camera going out creates a safety hazard and may result in an accident. Look up ODI 11631132 at NHTSA ↗
2025-01	0	None	No examples available for this selection.
2025-02	5	None	ODI 11642017 Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages errone… Look up ODI 11642017 at NHTSA ↗ ODI 11642658 The backup camera intermittently fails to load when the vehicle is placed in reverse. While in reverse, the backup camera will occasionally cut out. Look up ODI 11642658 at NHTSA ↗ ODI 11643362 There is a TBS out for a strut mount bearing replacement that causes clunking/rattling of the front suspension while driving on slight rougher roads or while turning left or right. However, this TSB does not solve the issue. Polestar claims they have an updated component/strut mount bearing that solves the clunking issue but it does not. My vehicle has the latest components installed under warranty (due to my vehicle exhibiting this issue) and it has not solved the suspension clunking. At this point, it is safe to say that the strut mount … Look up ODI 11643362 at NHTSA ↗
2025-03	5	None	ODI 11646324 When I turn the car on by pressing the break and put the shifter into reverse, the backup camera says "unavailable". I can upload a file. The backup camera doesn't work if you don't wait a while in the car before putting it in reverse. On the second situation, the blind spot light goes on when there are no cars behind me. One time, when a lane was splitting into 2, I tried to change lanes and the car jerked hard away. It had the blind spot light on but no cars in visible range. Look up ODI 11646324 at NHTSA ↗ ODI 11646802 The contact owns a 2021 Polestar Polestar 2. The contact stated while reversing, the contact became aware that the rearview camera failed to display an image, with the message "Camera Temporarily Unavailable". No warning lights were illuminated. The vehicle was taken to the dealer, who determined that a software update was required. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V477000 (Equipment, Back Over Prevention); the VIN was included, and… Look up ODI 11646802 at NHTSA ↗ ODI 11646911 Back up camera will be completely black and unavailable for no apparent reason. Look up ODI 11646911 at NHTSA ↗
2025-04	1	25V280000	ODI 11654446 Since the latest OVER THE AIR software update (3.3.18) the backup camera fails to work properly when shifted into reverse well over 50% of the time. When the camera fails, I only see a warming message that indicates "camera is temporarily unavailable" The car already has poor rearward visibility, due to a very small rear window and small exterior mirrors. Look up ODI 11654446 at NHTSA ↗
2025-05	2	None	ODI 11658827 Backup camera fails to open much of the time or fails to stay active when in reverse. Sensors are also disabled when the camera fails. Look up ODI 11658827 at NHTSA ↗ ODI 11662020 Our front driver seat belt will not lock occasionally and has been increasing in issue not locking. In addition to the obvious safety concern, the vehicle will not operate cruise control, adaptive cruise, lane departure, etc when not locked in. Thus this compounds the safety concern Look up ODI 11662020 at NHTSA ↗
2025-06	28	None	ODI 11666140 "Camera is not available" messaging when in the process of backing up. My vehicle is updated to the most recent software update (3.5.24) which is the proposed fixed after the latest recall. This is the second software fix for the same recall concern. It's time pressure is applied to release a hardware fix for the issue. Look up ODI 11666140 at NHTSA ↗ ODI 11668335 [XXX] After the car automatically switches to my user profile when I open the door, I sit in the driver’s seat and shift into reverse. At that point, the reverse camera fails to load, and an error message is displayed. Additionally, the on-screen sensor visualization (which normally shows proximity to obstacles) does not appear, making all reverse-assist features unavailable. This issue consistently occurs when the profile switch happens automatically, manual profile switching has not been tested. Tapping the camera icon and re-enabling the… Look up ODI 11668335 at NHTSA ↗ ODI 11668338 Polestar released an update to fix the rear camera unavailable issue. Update didn’t fix it on my car. Look up ODI 11668338 at NHTSA ↗
2025-07	39	25V409000	ODI 11670437 Even after a recent recall update. I get an error that my rear camera is unavailable very often. Look up ODI 11670437 at NHTSA ↗ ODI 11670445 Despite the update put out by Polestar, the camera still shows as unavailable when reversing about 50% of the time. Additionally, when it does work, it frequently freezes or doesn't show a live feed. Look up ODI 11670445 at NHTSA ↗ ODI 11670448 Reverse camera becomes unavailable even after the recall fix with software version 3.6.4 Look up ODI 11670448 at NHTSA ↗
2025-08	9	None	ODI 11677905 In reverse, the backup camera will not appear..often get a “camera is unavailable” during the only time I need it available. Latest software upgrade to 3.6.4 still has not corrected the issue. Look up ODI 11677905 at NHTSA ↗ ODI 11678018 Despite installing the latest software release intended to resolve the problem, my review camera continues to go out intermittently. This is dangerous as I lose visibility in the midst of backing up. Look up ODI 11678018 at NHTSA ↗ ODI 11678458 This complaint relates to NHTSA Action Number: RQ25004 The rear view camera image consistently does not appear and reads as unavailable on the driver's view screen even after a recent recall repair. Look up ODI 11678458 at NHTSA ↗
2025-09	10	25V615000	ODI 11684507 This is a follow up to repairs made under previous recall number 25V-280; 'camera is temporarily unavailable' error when the car is operated in reverse. Despite being on the most recent version of the infotainment software (v 3.6.4) this problem persists in my vehicle. On many occasions since the most recent software update the rear view camera displays the error message (as above). This occurs at least as often as it did before the latest software update, several times per week during normal use. I have documented a few of these on 2/27/2025, … Look up ODI 11684507 at NHTSA ↗ ODI 11685178 The backup camera is unavailable when reversing. Look up ODI 11685178 at NHTSA ↗ ODI 11685802 On September 7, 2025, I had a total failure of the forward looking radar system in the vehicle. The symptoms were an error "Collision Avoidance system unavailable" and symbol on the driver display after starting the vehicle, and attempting to activate cruise control (which is typically adaptive cruise control) results in an "Unavailable" error. The symptom occurred suddenly after an otherwise unremarkable drive cycle, and the radar sensor appears to be free of any obstructions. This renders an otherwise key safety feature of the vehicle in redu… Look up ODI 11685802 at NHTSA ↗
2025-10	3	None	ODI 11691248 The backup camera has progressively been made worse by software updates. It is often nonfunctional, shows a black screen, or excessively flickers, making it hard or impossible to see. Look up ODI 11691248 at NHTSA ↗ ODI 11692840 Backup camera often doesn’t work when reversing even after previous recall Look up ODI 11692840 at NHTSA ↗ ODI 11693648 The backup camera does not function about 50% of the time. Polestar did issue a OTA software update that I have installed several months ago (software version 3.6.4) but the issue has not really improved. I was hoping that another update might be issued but so far, nothing. I should note that it is not just the backup camera, the entire infotainment has been very buggy and laggy as well but the backup camera is a real safety issue while the rest is more of an inconvenience. Look up ODI 11693648 at NHTSA ↗
2025-11	4	None	ODI 11698211 Backup camera constantly unavailable Look up ODI 11698211 at NHTSA ↗ ODI 11698361 1 - The rear axles have failed. 2- A rear axle failure while driving presents extreme safety hazards, including sudden loss of vehicle control and stability, potential wheel separation, and abrupt loss of drive power, greatly increasing the risk of a severe accident 3 - Polestar has created a report on 3/4/24 regarding the issue AND IS AWARE OF IT - Technical Journal 36854.1.0 - Ticking noise during deceleration at Low Speeds. My car is 2 months out of Warranty and is a 2021 model and has 48,000 miles and they refuse to cover the cost of the… Look up ODI 11698361 at NHTSA ↗ ODI 11700631 When making a sharp left turn at full steering lock the car makes clicking noises. Service center states it is CV joint related and several cars with this performance suspension have this problem. It may be a safety hazard should the CV joint fail and it is a known issue. Look up ODI 11700631 at NHTSA ↗
2025-12	9	None	ODI 11702979 ever since I bought the vehicle, I would often get an alert when putting into reverse that the rear reverse camera "Camera is Temporarily Unavailable". I did have the recall linked to this issue executed on the car. While the issue occurs less, it still does occur. Look up ODI 11702979 at NHTSA ↗ ODI 11703092 Rear camera constantly “unavailable” Look up ODI 11703092 at NHTSA ↗ ODI 11703151 The back up camera constantly fails to turn on. It appears to be a known defect of the car. Service centers seem to have no fix for the issue. Look up ODI 11703151 at NHTSA ↗
2026-01	1	None	ODI 11712423 I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The backup camera frequently fails to work when the car is put into reverse or, even more concerning, it intermittently cuts out while backing up. Given the limited visibility when relying solely on the rearview and side mirrors, this malfunction poses a significant safety risk. The inability to see small children or obstacles behind the vehicle without the aid of the backup camera is a major concern that needs to be addressed prom… Look up ODI 11712423 at NHTSA ↗
2026-02	2	None	ODI 11717160 Cameras stopped working when backing out and collision with pole when reversing out Look up ODI 11717160 at NHTSA ↗ ODI 11718764 The rear view camera fails repeatedly and the rear window is not large enough to safely reverse. Look up ODI 11718764 at NHTSA ↗
2026-03	5	None	ODI 11721804 The vehicle was serviced on 2/13 at the Polestar service center in Seattle. I believe this is when software version 4.2.13 was installed. In the last week, I've noticed a new behavior. When I accelerate from a stop, the vehicle intermittently does not accelerate as it used to. For approximately 2 - 3 seconds, I have no control over acceleration and the vehicle only operates around 5 mph. This put me in a scary situation as I was making a quick turn in front of oncoming traffic, and did not have the acceleration I expected to safely make the tur… Look up ODI 11721804 at NHTSA ↗ ODI 11722803 Backup Camera still doesn't function when reversing after multiple recalls. Look up ODI 11722803 at NHTSA ↗ ODI 11722842 2021 Polestar 2, consistently the rear back up camera fails to display. In my case the issue did not occur until my car was updated past 3.2.8. The issue is caused by extremely dated hardware. The processor, and memory are insufficient for the more modern software that is being released. I also believe this is why my car will slam on the brakes in reverse when there is no object behind the car while I am reversing. Polestar has released a IHU hardware upgrade in other Polestar markets, but has not given any dates or information for this to be r… Look up ODI 11722842 at NHTSA ↗
2026-04	0	None	No examples available for this selection.
2026-05	1	None	ODI 11735978 Vehicle Info: 2021 Polestar 2 74,765 mi Software version 5.0.10 About 2 weeks ago, I updated to the newest OTA update 5.0.10, which may be unrelated. 1 week ago, the normal start-up safety procedure flagged the airbag and instructed me to find a service station immediately. I scheduled an appt and I was charged $300 diagnostic fee. It's unclear if the airbags would deploy in a collision based on the fault. The service manager shared with me that there are two reasons for the issue in his experience - 1. the vehicle was in a collision and the… Look up ODI 11735978 at NHTSA ↗
2026-06	2	None	ODI 11744618 Well backing out of a parking space at the grocery store. My rear camera failed to activate even after several times trying to get the camera to work. I decided to try and back out by just looking over my shoulder, but could not see through the back window and collided into a shopping cart. None of the advanced systems activated no object detection, no camera and no collision warning. Look up ODI 11744618 at NHTSA ↗ ODI 11746309 Center entertaiment touchscreen which provides visiblity for the rear camera as well as the backup sensors and A/C controls for front defogger went is completely blank. Polestar2 logo appears, but no longer boots. This causes the rear camera to be completely useless. Look up ODI 11746309 at NHTSA ↗
2026-07	0	None	No examples available for this selection.
2026-08	1	None	ODI 11755105 Rear driveshaft/axle shafts failing at 39,000 miles on a 2021 Polestar 2. Symptom is a ticking/clicking noise during deceleration at low speed cadenced to wheel speed. Polestar issued Technical Journal TJ 36854.1.0 in March 2024 acknowledging this as a known issue on 2021-2023 model year vehicles with VST Operation Number 46602-2. Despite this being a documented manufacturer defect, Polestar is not covering the repair outside the bumper-to-bumper warranty period. Quoted $2,547 for both rear axle shafts at an authorized service center. This defe… Look up ODI 11755105 at NHTSA ↗
2026-09 (partial)	0	None	No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Observation windowFirst model yearSecond model year

2022: 59 complaints · 2023: 106 complaints

Equal observation windows
Model year	Through age 0	Through age 1	Through age 2
2022	35	37	59
2023	5	25	106

Date coverage across each selected cohort

Date basis for all complaints in selected model years
Year	Incident dates used	Filing date fallbacks	Excluded dates
2022	303	0	2
2023	116	0	0

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
Component	Back Over Prevention: Sensing System: Camera	Unknown Or Other	Visibility/Wiper	Back Over Prevention: Rearview System Braking	Electrical System	Back Over Prevention: Warnings	Forward Collision Avoidance: Automatic Emergency Braking	Lane Departure: Blind Spot Detection
Back Over Prevention: Sensing System: Camera	—	2 ODI 11588376 The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners. Look up ODI 11588376 at NHTSA ↗ ODI 11594675 When first getting started for the day and backing up the backup camera cuts in and out while backing up in an unsafe manner. This is repeatable almost every time I back out of the garage. Look up ODI 11594675 at NHTSA ↗	1 ODI 11672701 Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11672701 at NHTSA ↗	5 ODI 11592237 When engaging reverse, the rear view camera feed either cuts out intermittently or never turns on. Without it there is also no way to have a visual indication of incoming rear cross traffic while reversing. This issue happens daily and makes it very dangerous to reverse due to the limited visibility through the small rear window of the vehicle. Often when the camera DOES work, the video feed may freeze or be laggy which causes a false sense of safety when relying on it for visibility. I have attached a still from a video of what this looks lik… Look up ODI 11592237 at NHTSA ↗ ODI 11672697 The vehicle’s rear view camera continues to be unstable, even after the recent NHTSA-mandated software recall was installed. This recall DID NOT fix the issue. Ultimately, the vehicle’s computer hardware is underpowered and cannot run the latest software versions sufficiently, and that is the root of the flickering and crashing that occurs. Besides the rear view camera cutting out and saying “temporarily unavailable” the car’s automatic emergency braking system often mistakenly slams on the brakes, and because it’s controlled through the rear c… Look up ODI 11672697 at NHTSA ↗ ODI 11672701 Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11672701 at NHTSA ↗	1 ODI 11642017 Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages errone… Look up ODI 11642017 at NHTSA ↗	4 ODI 11588376 The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners. Look up ODI 11588376 at NHTSA ↗ ODI 11712423 I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The backup camera frequently fails to work when the car is put into reverse or, even more concerning, it intermittently cuts out while backing up. Given the limited visibility when relying solely on the rearview and side mirrors, this malfunction poses a significant safety risk. The inability to see small children or obstacles behind the vehicle without the aid of the backup camera is a major concern that needs to be addressed prom… Look up ODI 11712423 at NHTSA ↗ ODI 11722842 2021 Polestar 2, consistently the rear back up camera fails to display. In my case the issue did not occur until my car was updated past 3.2.8. The issue is caused by extremely dated hardware. The processor, and memory are insufficient for the more modern software that is being released. I also believe this is why my car will slam on the brakes in reverse when there is no object behind the car while I am reversing. Polestar has released a IHU hardware upgrade in other Polestar markets, but has not given any dates or information for this to be r… Look up ODI 11722842 at NHTSA ↗	3 ODI 11623431 Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved. Look up ODI 11623431 at NHTSA ↗ ODI 11642017 Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages errone… Look up ODI 11642017 at NHTSA ↗ ODI 11722842 2021 Polestar 2, consistently the rear back up camera fails to display. In my case the issue did not occur until my car was updated past 3.2.8. The issue is caused by extremely dated hardware. The processor, and memory are insufficient for the more modern software that is being released. I also believe this is why my car will slam on the brakes in reverse when there is no object behind the car while I am reversing. Polestar has released a IHU hardware upgrade in other Polestar markets, but has not given any dates or information for this to be r… Look up ODI 11722842 at NHTSA ↗	2 ODI 11623431 Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved. Look up ODI 11623431 at NHTSA ↗ ODI 11646324 When I turn the car on by pressing the break and put the shifter into reverse, the backup camera says "unavailable". I can upload a file. The backup camera doesn't work if you don't wait a while in the car before putting it in reverse. On the second situation, the blind spot light goes on when there are no cars behind me. One time, when a lane was splitting into 2, I tried to change lanes and the car jerked hard away. It had the blind spot light on but no cars in visible range. Look up ODI 11646324 at NHTSA ↗
Unknown Or Other	2 ODI 11588376 The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners. Look up ODI 11588376 at NHTSA ↗ ODI 11594675 When first getting started for the day and backing up the backup camera cuts in and out while backing up in an unsafe manner. This is repeatable almost every time I back out of the garage. Look up ODI 11594675 at NHTSA ↗	—	0	1 ODI 11588750 The rear/backup camera is unstable when in reverse, backing up. The camera cuts in and out repeatedly as the car moves and sometimes switches back and forth to the 360 view over and over. It can stay black for almost 2 seconds at a time! Look up ODI 11588750 at NHTSA ↗	1 ODI 11691248 The backup camera has progressively been made worse by software updates. It is often nonfunctional, shows a black screen, or excessively flickers, making it hard or impossible to see. Look up ODI 11691248 at NHTSA ↗	1 ODI 11588376 The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners. Look up ODI 11588376 at NHTSA ↗	1 ODI 11588750 The rear/backup camera is unstable when in reverse, backing up. The camera cuts in and out repeatedly as the car moves and sometimes switches back and forth to the 360 view over and over. It can stay black for almost 2 seconds at a time! Look up ODI 11588750 at NHTSA ↗	0
Visibility/Wiper	1 ODI 11672701 Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11672701 at NHTSA ↗	0	—	2 ODI 11672701 Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11672701 at NHTSA ↗ ODI 11675420 I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues. Look up ODI 11675420 at NHTSA ↗	1 ODI 11668935 Rear view camera unavailable when car is put into reverse. Blank screen or lagging screens when backing up can put myself and others at risk of harm or great bodily injury. Car has been serviced for this recall previously and has not been resolved. Manufacturer will need to upgrade the system hardware because the updates alone do not fix it. Look up ODI 11668935 at NHTSA ↗	2 ODI 11594930 Camera constantly lags and glitches in and out when reversing, emergency brakes will activate without warning or any reason to do so. Look up ODI 11594930 at NHTSA ↗ ODI 11717160 Cameras stopped working when backing out and collision with pole when reversing out Look up ODI 11717160 at NHTSA ↗	1 ODI 11594930 Camera constantly lags and glitches in and out when reversing, emergency brakes will activate without warning or any reason to do so. Look up ODI 11594930 at NHTSA ↗	2 ODI 11675420 I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues. Look up ODI 11675420 at NHTSA ↗ ODI 11717160 Cameras stopped working when backing out and collision with pole when reversing out Look up ODI 11717160 at NHTSA ↗
Back Over Prevention: Rearview System Braking	5 ODI 11592237 When engaging reverse, the rear view camera feed either cuts out intermittently or never turns on. Without it there is also no way to have a visual indication of incoming rear cross traffic while reversing. This issue happens daily and makes it very dangerous to reverse due to the limited visibility through the small rear window of the vehicle. Often when the camera DOES work, the video feed may freeze or be laggy which causes a false sense of safety when relying on it for visibility. I have attached a still from a video of what this looks lik… Look up ODI 11592237 at NHTSA ↗ ODI 11672697 The vehicle’s rear view camera continues to be unstable, even after the recent NHTSA-mandated software recall was installed. This recall DID NOT fix the issue. Ultimately, the vehicle’s computer hardware is underpowered and cannot run the latest software versions sufficiently, and that is the root of the flickering and crashing that occurs. Besides the rear view camera cutting out and saying “temporarily unavailable” the car’s automatic emergency braking system often mistakenly slams on the brakes, and because it’s controlled through the rear c… Look up ODI 11672697 at NHTSA ↗ ODI 11672701 Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11672701 at NHTSA ↗	1 ODI 11588750 The rear/backup camera is unstable when in reverse, backing up. The camera cuts in and out repeatedly as the car moves and sometimes switches back and forth to the 360 view over and over. It can stay black for almost 2 seconds at a time! Look up ODI 11588750 at NHTSA ↗	2 ODI 11672701 Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11672701 at NHTSA ↗ ODI 11675420 I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues. Look up ODI 11675420 at NHTSA ↗	—	2 ODI 11671269 Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional … Look up ODI 11671269 at NHTSA ↗ ODI 11688788 After applying the latest update to fix the recall, the camera and infotainment system performs worsee than before. The rear camera stops displaying almost 95% of the time, the only time it does work is if you get back in the car before the system goes to sleep . Look up ODI 11688788 at NHTSA ↗	2 ODI 11712423 I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The backup camera frequently fails to work when the car is put into reverse or, even more concerning, it intermittently cuts out while backing up. Given the limited visibility when relying solely on the rearview and side mirrors, this malfunction poses a significant safety risk. The inability to see small children or obstacles behind the vehicle without the aid of the backup camera is a major concern that needs to be addressed prom… Look up ODI 11712423 at NHTSA ↗ ODI 11744618 Well backing out of a parking space at the grocery store. My rear camera failed to activate even after several times trying to get the camera to work. I decided to try and back out by just looking over my shoulder, but could not see through the back window and collided into a shopping cart. None of the advanced systems activated no object detection, no camera and no collision warning. Look up ODI 11744618 at NHTSA ↗	1 ODI 11588750 The rear/backup camera is unstable when in reverse, backing up. The camera cuts in and out repeatedly as the car moves and sometimes switches back and forth to the 360 view over and over. It can stay black for almost 2 seconds at a time! Look up ODI 11588750 at NHTSA ↗	1 ODI 11675420 I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues. Look up ODI 11675420 at NHTSA ↗
Electrical System	1 ODI 11642017 Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages errone… Look up ODI 11642017 at NHTSA ↗	1 ODI 11691248 The backup camera has progressively been made worse by software updates. It is often nonfunctional, shows a black screen, or excessively flickers, making it hard or impossible to see. Look up ODI 11691248 at NHTSA ↗	1 ODI 11668935 Rear view camera unavailable when car is put into reverse. Blank screen or lagging screens when backing up can put myself and others at risk of harm or great bodily injury. Car has been serviced for this recall previously and has not been resolved. Manufacturer will need to upgrade the system hardware because the updates alone do not fix it. Look up ODI 11668935 at NHTSA ↗	2 ODI 11671269 Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional … Look up ODI 11671269 at NHTSA ↗ ODI 11688788 After applying the latest update to fix the recall, the camera and infotainment system performs worsee than before. The rear camera stops displaying almost 95% of the time, the only time it does work is if you get back in the car before the system goes to sleep . Look up ODI 11688788 at NHTSA ↗	—	1 ODI 11605299 This car will periodically lose all interior audio function. This includes safety alerts like parking, forward collision, rear collision, cross traffic, and any other alert you can think of including the sound the turn signal makes. Bluetooth audio and radio also unavailable. This is a commonly documented problem as noted by Polestar enthusiasts on Reddit and other forums. Some can fix the problem by performing a reset of the infotainment system. I have had instances in which resetting this system made no difference. The car was unfit by US saf… Look up ODI 11605299 at NHTSA ↗	1 ODI 11642017 Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages errone… Look up ODI 11642017 at NHTSA ↗	0
Back Over Prevention: Warnings	4 ODI 11588376 The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners. Look up ODI 11588376 at NHTSA ↗ ODI 11712423 I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The backup camera frequently fails to work when the car is put into reverse or, even more concerning, it intermittently cuts out while backing up. Given the limited visibility when relying solely on the rearview and side mirrors, this malfunction poses a significant safety risk. The inability to see small children or obstacles behind the vehicle without the aid of the backup camera is a major concern that needs to be addressed prom… Look up ODI 11712423 at NHTSA ↗ ODI 11722842 2021 Polestar 2, consistently the rear back up camera fails to display. In my case the issue did not occur until my car was updated past 3.2.8. The issue is caused by extremely dated hardware. The processor, and memory are insufficient for the more modern software that is being released. I also believe this is why my car will slam on the brakes in reverse when there is no object behind the car while I am reversing. Polestar has released a IHU hardware upgrade in other Polestar markets, but has not given any dates or information for this to be r… Look up ODI 11722842 at NHTSA ↗	1 ODI 11588376 The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners. Look up ODI 11588376 at NHTSA ↗	2 ODI 11594930 Camera constantly lags and glitches in and out when reversing, emergency brakes will activate without warning or any reason to do so. Look up ODI 11594930 at NHTSA ↗ ODI 11717160 Cameras stopped working when backing out and collision with pole when reversing out Look up ODI 11717160 at NHTSA ↗	2 ODI 11712423 I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The backup camera frequently fails to work when the car is put into reverse or, even more concerning, it intermittently cuts out while backing up. Given the limited visibility when relying solely on the rearview and side mirrors, this malfunction poses a significant safety risk. The inability to see small children or obstacles behind the vehicle without the aid of the backup camera is a major concern that needs to be addressed prom… Look up ODI 11712423 at NHTSA ↗ ODI 11744618 Well backing out of a parking space at the grocery store. My rear camera failed to activate even after several times trying to get the camera to work. I decided to try and back out by just looking over my shoulder, but could not see through the back window and collided into a shopping cart. None of the advanced systems activated no object detection, no camera and no collision warning. Look up ODI 11744618 at NHTSA ↗	1 ODI 11605299 This car will periodically lose all interior audio function. This includes safety alerts like parking, forward collision, rear collision, cross traffic, and any other alert you can think of including the sound the turn signal makes. Bluetooth audio and radio also unavailable. This is a commonly documented problem as noted by Polestar enthusiasts on Reddit and other forums. Some can fix the problem by performing a reset of the infotainment system. I have had instances in which resetting this system made no difference. The car was unfit by US saf… Look up ODI 11605299 at NHTSA ↗	—	2 ODI 11594930 Camera constantly lags and glitches in and out when reversing, emergency brakes will activate without warning or any reason to do so. Look up ODI 11594930 at NHTSA ↗ ODI 11722842 2021 Polestar 2, consistently the rear back up camera fails to display. In my case the issue did not occur until my car was updated past 3.2.8. The issue is caused by extremely dated hardware. The processor, and memory are insufficient for the more modern software that is being released. I also believe this is why my car will slam on the brakes in reverse when there is no object behind the car while I am reversing. Polestar has released a IHU hardware upgrade in other Polestar markets, but has not given any dates or information for this to be r… Look up ODI 11722842 at NHTSA ↗	1 ODI 11717160 Cameras stopped working when backing out and collision with pole when reversing out Look up ODI 11717160 at NHTSA ↗
Forward Collision Avoidance: Automatic Emergency Braking	3 ODI 11623431 Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved. Look up ODI 11623431 at NHTSA ↗ ODI 11642017 Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages errone… Look up ODI 11642017 at NHTSA ↗ ODI 11722842 2021 Polestar 2, consistently the rear back up camera fails to display. In my case the issue did not occur until my car was updated past 3.2.8. The issue is caused by extremely dated hardware. The processor, and memory are insufficient for the more modern software that is being released. I also believe this is why my car will slam on the brakes in reverse when there is no object behind the car while I am reversing. Polestar has released a IHU hardware upgrade in other Polestar markets, but has not given any dates or information for this to be r… Look up ODI 11722842 at NHTSA ↗	1 ODI 11588750 The rear/backup camera is unstable when in reverse, backing up. The camera cuts in and out repeatedly as the car moves and sometimes switches back and forth to the 360 view over and over. It can stay black for almost 2 seconds at a time! Look up ODI 11588750 at NHTSA ↗	1 ODI 11594930 Camera constantly lags and glitches in and out when reversing, emergency brakes will activate without warning or any reason to do so. Look up ODI 11594930 at NHTSA ↗	1 ODI 11588750 The rear/backup camera is unstable when in reverse, backing up. The camera cuts in and out repeatedly as the car moves and sometimes switches back and forth to the 360 view over and over. It can stay black for almost 2 seconds at a time! Look up ODI 11588750 at NHTSA ↗	1 ODI 11642017 Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages errone… Look up ODI 11642017 at NHTSA ↗	2 ODI 11594930 Camera constantly lags and glitches in and out when reversing, emergency brakes will activate without warning or any reason to do so. Look up ODI 11594930 at NHTSA ↗ ODI 11722842 2021 Polestar 2, consistently the rear back up camera fails to display. In my case the issue did not occur until my car was updated past 3.2.8. The issue is caused by extremely dated hardware. The processor, and memory are insufficient for the more modern software that is being released. I also believe this is why my car will slam on the brakes in reverse when there is no object behind the car while I am reversing. Polestar has released a IHU hardware upgrade in other Polestar markets, but has not given any dates or information for this to be r… Look up ODI 11722842 at NHTSA ↗	—	1 ODI 11623431 Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved. Look up ODI 11623431 at NHTSA ↗
Lane Departure: Blind Spot Detection	2 ODI 11623431 Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved. Look up ODI 11623431 at NHTSA ↗ ODI 11646324 When I turn the car on by pressing the break and put the shifter into reverse, the backup camera says "unavailable". I can upload a file. The backup camera doesn't work if you don't wait a while in the car before putting it in reverse. On the second situation, the blind spot light goes on when there are no cars behind me. One time, when a lane was splitting into 2, I tried to change lanes and the car jerked hard away. It had the blind spot light on but no cars in visible range. Look up ODI 11646324 at NHTSA ↗	0	2 ODI 11675420 I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues. Look up ODI 11675420 at NHTSA ↗ ODI 11717160 Cameras stopped working when backing out and collision with pole when reversing out Look up ODI 11717160 at NHTSA ↗	1 ODI 11675420 I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues. Look up ODI 11675420 at NHTSA ↗	0	1 ODI 11717160 Cameras stopped working when backing out and collision with pole when reversing out Look up ODI 11717160 at NHTSA ↗	1 ODI 11623431 Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved. Look up ODI 11623431 at NHTSA ↗	—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

Search patterns

3 patterns with matching reports.

Steering assistance concerns

2 mentions · 1.4% of complaints

Median mileage: Unavailable (0 usable records).

ODI 11689180

Look up ODI 11689180 at NHTSA ↗

ODI 11700631

When making a sharp left turn at full steering lock the car makes clicking noises. Service center states it is CV joint related and several cars with this performance suspension have this problem. It may be a safety hazard should the CV joint fail and it is a known issue.

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Matching rule

\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Warning lights and dashboard alerts

2 mentions · 1.4% of complaints

Median mileage: Unavailable (0 usable records).

ODI 11450295

Vehicle failed to alert visually and with a sound if you don’t wear your seat belt and start driving. When you start the vehicle, it will tell you to buckle your seat belt. If you fail to do this and start driving, the alert will disappear and there is no warning light or chime telling you to fasten your seat belt for the rest of the drive until you restart the vehicle

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ODI 11646802

The contact owns a 2021 Polestar Polestar 2. The contact stated while reversing, the contact became aware that the rearview camera failed to display an image, with the message "Camera Temporarily Unavailable". No warning lights were illuminated. The vehicle was taken to the dealer, who determined that a software update was required. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V477000 (Equipment, Back Over Prevention); the VIN was included, and…

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Matching rule

\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Hard or delayed shifting

1 mentions · 0.7% of complaints

Median mileage: Unavailable (0 usable records).

ODI 11646324

When I turn the car on by pressing the break and put the shifter into reverse, the backup camera says "unavailable". I can upload a file. The backup camera doesn't work if you don't wait a while in the car before putting it in reverse. On the second situation, the blind spot light goes on when there are no cars behind me. One time, when a lane was splitting into 2, I tried to change lanes and the car jerked hard away. It had the blind spot light on but no cars in visible range.

Look up ODI 11646324 at NHTSA ↗

Matching rule