| Back Over Prevention: Sensing System: Camera | — | 4ODI 11588376The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners. Look up ODI 11588376 at NHTSA ↗ ODI 11594675When first getting started for the day and backing up the backup camera cuts in and out while backing up in an unsafe manner. This is repeatable almost every time I back out of the garage. Look up ODI 11594675 at NHTSA ↗ ODI 11588708The rear view camera system constantly switches from rear view to 360 degree view. In rear view mode the screen will go black for several seconds then back to rear camera view. This behavior can repeat for minutes until it stabilizes and then shows the rear view camera without interruption. This puts pedestrian safety at risk during the periods when the screen goes black. This has been reported by many customers in popular forum posts. My vehicle has not been inspected yet. Look up ODI 11588708 at NHTSA ↗ | 4ODI 11642017Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages errone… Look up ODI 11642017 at NHTSA ↗ ODI 11587086The car's rear camera freezes up for a few second and then blacks out intermittently. An error code even appears, "Camera is temporarily unavailable." I am terrified that one of my kids (or someone else) is going to run behind the car and I won't realize it because the camera is frozen. I know other owners are experiencing this, too, and it's only a matter of time until it kills someone. Look up ODI 11587086 at NHTSA ↗ ODI 11587335There are two major mechanical problems: 1. The backup camera is unreliable and dangerous. It flickers horribly while in use, often blacking out for multiple seconds at a time. 2. The automatic braking feature is overly sensitive and occasionally slams the brakes when you're trying to park, making you think you've hit something. I've asked Polestar to fix both of these issues, or to at least disable the automatic braking. No luck. Look up ODI 11587335 at NHTSA ↗ | 3ODI 11672701Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11672701 at NHTSA ↗ ODI 11587086The car's rear camera freezes up for a few second and then blacks out intermittently. An error code even appears, "Camera is temporarily unavailable." I am terrified that one of my kids (or someone else) is going to run behind the car and I won't realize it because the camera is frozen. I know other owners are experiencing this, too, and it's only a matter of time until it kills someone. Look up ODI 11587086 at NHTSA ↗ ODI 11586906Upon putting the vehicle into reverse, the backup camera takes an insurmountably long time to engage and when it does, the image it produces frequently flashes for several seconds before stabilizing, rendering it useless - particularly with pedestrians or vehicles behind the car. Recent OTA updates have exacerbated this problem, which poses a pretty severe safety risk in a car with such limited rear visibility, and after researching the problem online, it's pretty clear that it's an endemic issue to the car and can likely be remedied through so… Look up ODI 11586906 at NHTSA ↗ | 8ODI 11592237When engaging reverse, the rear view camera feed either cuts out intermittently or never turns on. Without it there is also no way to have a visual indication of incoming rear cross traffic while reversing. This issue happens daily and makes it very dangerous to reverse due to the limited visibility through the small rear window of the vehicle. Often when the camera DOES work, the video feed may freeze or be laggy which causes a false sense of safety when relying on it for visibility. I have attached a still from a video of what this looks lik… Look up ODI 11592237 at NHTSA ↗ ODI 11672697The vehicle’s rear view camera continues to be unstable, even after the recent NHTSA-mandated software recall was installed. This recall DID NOT fix the issue. Ultimately, the vehicle’s computer hardware is underpowered and cannot run the latest software versions sufficiently, and that is the root of the flickering and crashing that occurs. Besides the rear view camera cutting out and saying “temporarily unavailable” the car’s automatic emergency braking system often mistakenly slams on the brakes, and because it’s controlled through the rear c… Look up ODI 11672697 at NHTSA ↗ ODI 11672701Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11672701 at NHTSA ↗ | 7ODI 11588376The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners. Look up ODI 11588376 at NHTSA ↗ ODI 11712423I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The backup camera frequently fails to work when the car is put into reverse or, even more concerning, it intermittently cuts out while backing up. Given the limited visibility when relying solely on the rearview and side mirrors, this malfunction poses a significant safety risk. The inability to see small children or obstacles behind the vehicle without the aid of the backup camera is a major concern that needs to be addressed prom… Look up ODI 11712423 at NHTSA ↗ ODI 117228422021 Polestar 2, consistently the rear back up camera fails to display. In my case the issue did not occur until my car was updated past 3.2.8. The issue is caused by extremely dated hardware. The processor, and memory are insufficient for the more modern software that is being released. I also believe this is why my car will slam on the brakes in reverse when there is no object behind the car while I am reversing. Polestar has released a IHU hardware upgrade in other Polestar markets, but has not given any dates or information for this to be r… Look up ODI 11722842 at NHTSA ↗ | 0 | 4ODI 11623431Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved. Look up ODI 11623431 at NHTSA ↗ ODI 11646324When I turn the car on by pressing the break and put the shifter into reverse, the backup camera says "unavailable". I can upload a file. The backup camera doesn't work if you don't wait a while in the car before putting it in reverse. On the second situation, the blind spot light goes on when there are no cars behind me. One time, when a lane was splitting into 2, I tried to change lanes and the car jerked hard away. It had the blind spot light on but no cars in visible range. Look up ODI 11646324 at NHTSA ↗ ODI 11620493Backup camera fails to activate instead a message on the screen appears saying 'Camera is temporary unavailable'. Without cameras it's difficult to see directly behind the car and around blind spots endangering pedestrians. This occurs at least once a week and I've started documenting the occurrences. According to dealer this is a known issue to Polestar. The dealer did update the software which has not fixed the issue. Polestar also recommended restarting the infotainment system and TCAM which takes several minutes and does not fix the issue. … Look up ODI 11620493 at NHTSA ↗ |
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| Unknown Or Other | 4ODI 11588376The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners. Look up ODI 11588376 at NHTSA ↗ ODI 11594675When first getting started for the day and backing up the backup camera cuts in and out while backing up in an unsafe manner. This is repeatable almost every time I back out of the garage. Look up ODI 11594675 at NHTSA ↗ ODI 11588708The rear view camera system constantly switches from rear view to 360 degree view. In rear view mode the screen will go black for several seconds then back to rear camera view. This behavior can repeat for minutes until it stabilizes and then shows the rear view camera without interruption. This puts pedestrian safety at risk during the periods when the screen goes black. This has been reported by many customers in popular forum posts. My vehicle has not been inspected yet. Look up ODI 11588708 at NHTSA ↗ | — | 14ODI 11691248The backup camera has progressively been made worse by software updates. It is often nonfunctional, shows a black screen, or excessively flickers, making it hard or impossible to see. Look up ODI 11691248 at NHTSA ↗ ODI 114512024G LTE (TCAM) lost cellular signal, which controls all connectivity to car including entertainment, driver assistance, SOS and sometimes access to unlock/lock car Look up ODI 11451202 at NHTSA ↗ ODI 114557663/3/22 TCAM went out no LTE no GPS no SOS no Roadside Assistance called dealer had appt for 3/5/22 to have repaired picked up that afternoon everything worked this afternoon 3/8/22 it all went out again will call dealer again tomorrow and miss more work due to this Look up ODI 11455766 at NHTSA ↗ | 11ODI 11597064When placing car into reverse the backup camera does not work and instead displays message "Camera is temporarily unavailable" Car was taken into Polestar service 5/24/24 for issue and IHU was reset and was told that issue is from a software glitch that will be addressed by an OTA update but no ETA. Problem returned less than a week later. Contacted customer service and told same thing but no estimate when a fix will be released. This is not acceptable and car is unsafe to back up due to blind spots from the cars design. Look up ODI 11597064 at NHTSA ↗ ODI 11612420NHTSA Campaign Number: 24V477000 Recall was complete via a software update performed by the dealership to version 3.1.9. After the recall was successfully performed, I am continuing to experience an issue where the rear view camera image does not display. When putting the vehicle in reverse, I get an error on the infotainment screen : "camera is temporarily unavailable" Look up ODI 11612420 at NHTSA ↗ ODI 11673087The rear-view camera continues to be an issue and is worse with each software update that is installed, in an attempt to fix the camera. When entering the car and shifting into reverse, the rear camera does not show and states 'unavailable'. This issue has persisted for over a year. Given the small rear window and potential blind spots, the rear camera is an important safety tool. In addition, the latest fix has resulted in sensors not making an audible sound about 50% of the time (rear cross traffic, parking sensors, etc.). The issue with… Look up ODI 11673087 at NHTSA ↗ | 4ODI 11588750The rear/backup camera is unstable when in reverse, backing up. The camera cuts in and out repeatedly as the car moves and sometimes switches back and forth to the 360 view over and over. It can stay black for almost 2 seconds at a time! Look up ODI 11588750 at NHTSA ↗ ODI 11605606Recently, Polestar released a version of the onboard OS "Android Automotive" that was supposed to deal with an existing safety issue that has been reported to the nhtsa involving the rear view camera being unresponsive/blinking. The version of software released to address this is 3.1.9. Unfortunately, under this new software, the car's camera system has become completely unavailable, with the OS displaying "camera is temporarily unavailable". Look up ODI 11605606 at NHTSA ↗ ODI 11669252My car is on the latest update (3.6.4) and the rear back-up camera and related reversing safety systems still malfunction. The camera feed is choppy and stutters which is disorienting. Additionally, the camera will suddenly go from functional to a blank screen while relying on it to reverse. I believe this is due to Polestar's outdated processor included in the infotainment module. They've sent many software updates and none have worked. This puts pedestrians, other drivers and myself at risk when I am reversing. All components are said to be … Look up ODI 11669252 at NHTSA ↗ | 4ODI 11588376The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners. Look up ODI 11588376 at NHTSA ↗ ODI 11630201The backup camera has frequent delays in activating -- approximately 5 seconds and regularly shows an error message with a black screen stating that the "camera is temporarily unavailable." I'm providing documentation from a November 22nd incident, but it happens more frequently. Look up ODI 11630201 at NHTSA ↗ ODI 11669252My car is on the latest update (3.6.4) and the rear back-up camera and related reversing safety systems still malfunction. The camera feed is choppy and stutters which is disorienting. Additionally, the camera will suddenly go from functional to a blank screen while relying on it to reverse. I believe this is due to Polestar's outdated processor included in the infotainment module. They've sent many software updates and none have worked. This puts pedestrians, other drivers and myself at risk when I am reversing. All components are said to be … Look up ODI 11669252 at NHTSA ↗ | 2ODI 11688975Car was stopped, battery died Look up ODI 11688975 at NHTSA ↗ ODI 11475355Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been en… Look up ODI 11475355 at NHTSA ↗ | 2ODI 11630201The backup camera has frequent delays in activating -- approximately 5 seconds and regularly shows an error message with a black screen stating that the "camera is temporarily unavailable." I'm providing documentation from a November 22nd incident, but it happens more frequently. Look up ODI 11630201 at NHTSA ↗ ODI 11679473The backup camera will not work at all. In fact none of the cameras are working. My firmware/software is up to date. The service center can’t book me until 2 months from now. That’s too much time. It isn’t safe because the rear window is so small. This car was designed to work with cameras. The screen says “Camera is temporarily unavailable.” Look up ODI 11679473 at NHTSA ↗ |
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| Electrical System | 4ODI 11642017Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages errone… Look up ODI 11642017 at NHTSA ↗ ODI 11587086The car's rear camera freezes up for a few second and then blacks out intermittently. An error code even appears, "Camera is temporarily unavailable." I am terrified that one of my kids (or someone else) is going to run behind the car and I won't realize it because the camera is frozen. I know other owners are experiencing this, too, and it's only a matter of time until it kills someone. Look up ODI 11587086 at NHTSA ↗ ODI 11587335There are two major mechanical problems: 1. The backup camera is unreliable and dangerous. It flickers horribly while in use, often blacking out for multiple seconds at a time. 2. The automatic braking feature is overly sensitive and occasionally slams the brakes when you're trying to park, making you think you've hit something. I've asked Polestar to fix both of these issues, or to at least disable the automatic braking. No luck. Look up ODI 11587335 at NHTSA ↗ | 14ODI 11691248The backup camera has progressively been made worse by software updates. It is often nonfunctional, shows a black screen, or excessively flickers, making it hard or impossible to see. Look up ODI 11691248 at NHTSA ↗ ODI 114512024G LTE (TCAM) lost cellular signal, which controls all connectivity to car including entertainment, driver assistance, SOS and sometimes access to unlock/lock car Look up ODI 11451202 at NHTSA ↗ ODI 114557663/3/22 TCAM went out no LTE no GPS no SOS no Roadside Assistance called dealer had appt for 3/5/22 to have repaired picked up that afternoon everything worked this afternoon 3/8/22 it all went out again will call dealer again tomorrow and miss more work due to this Look up ODI 11455766 at NHTSA ↗ | — | 7ODI 11668935Rear view camera unavailable when car is put into reverse. Blank screen or lagging screens when backing up can put myself and others at risk of harm or great bodily injury. Car has been serviced for this recall previously and has not been resolved. Manufacturer will need to upgrade the system hardware because the updates alone do not fix it. Look up ODI 11668935 at NHTSA ↗ ODI 11461741On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My wife and I were able to capture this on video: https://youtu.be/z9HAa2Yo-6I (tried all modes , you can see the dash) https://youtu.be/WX73OU4hBy4 (both interior and exterior view to see the DRLs are actually not on when… Look up ODI 11461741 at NHTSA ↗ ODI 11587086The car's rear camera freezes up for a few second and then blacks out intermittently. An error code even appears, "Camera is temporarily unavailable." I am terrified that one of my kids (or someone else) is going to run behind the car and I won't realize it because the camera is frozen. I know other owners are experiencing this, too, and it's only a matter of time until it kills someone. Look up ODI 11587086 at NHTSA ↗ | 3ODI 11671269Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional … Look up ODI 11671269 at NHTSA ↗ ODI 11688788After applying the latest update to fix the recall, the camera and infotainment system performs worsee than before. The rear camera stops displaying almost 95% of the time, the only time it does work is if you get back in the car before the system goes to sleep . Look up ODI 11688788 at NHTSA ↗ ODI 11594946Rear back up camera keeps going in / out, freezing and I have almost hit cars/people because I thought the car was stationary (screen frozen). The screen flickers constantly making backing up very treacherous. Look up ODI 11594946 at NHTSA ↗ | 3ODI 11605299This car will periodically lose all interior audio function. This includes safety alerts like parking, forward collision, rear collision, cross traffic, and any other alert you can think of including the sound the turn signal makes. Bluetooth audio and radio also unavailable. This is a commonly documented problem as noted by Polestar enthusiasts on Reddit and other forums. Some can fix the problem by performing a reset of the infotainment system. I have had instances in which resetting this system made no difference. The car was unfit by US saf… Look up ODI 11605299 at NHTSA ↗ ODI 11569417My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates. Look up ODI 11569417 at NHTSA ↗ ODI 11670574I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong. Look up ODI 11670574 at NHTSA ↗ | 6ODI 11475355Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been en… Look up ODI 11475355 at NHTSA ↗ ODI 11702100The vehicle was charging from 11% of charge from a DC fasts charging station. The car was locked and charging. When I came back out to the car, I noticed it had stopped charging at 76%. I then tried to start the charge again and the car just showed an error. I then tried the 3 other available chargers (1 of the 4 was in use by another car), and the car did not charge at any of them, showing that same error message. When I proceeded to try to drive the car this time, I received an error message on the dash stating: "Propulsion system Service req… Look up ODI 11702100 at NHTSA ↗ ODI 11754613Electric vehicle DC charging pins have defective insulator on its tip. The insulator freely rotates, is loose, and one has fallen off or can get stuck in charger handles. The easily detachable insulator, if not present, can cause shorting and arcing of high voltage at the charge port. Polestar has specified the charge port is an important safety related component in communications with them. With the defective charge port DC insulator easily falling off, this could lead to electrocution, fire at charge port due to melting pins from arcing, dama… Look up ODI 11754613 at NHTSA ↗ | 1ODI 11737480A new software update was recently released to fix a previous recall of the backup camera. Ever since that version 5 of the software was released, the display unit computer randomly resets during the drive. During the report, all blind spot, cruise control, lane sensing, sensors, etc are not working and take multiple minutes to turn on and the activate. Look up ODI 11737480 at NHTSA ↗ |
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| Visibility/Wiper | 3ODI 11672701Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11672701 at NHTSA ↗ ODI 11587086The car's rear camera freezes up for a few second and then blacks out intermittently. An error code even appears, "Camera is temporarily unavailable." I am terrified that one of my kids (or someone else) is going to run behind the car and I won't realize it because the camera is frozen. I know other owners are experiencing this, too, and it's only a matter of time until it kills someone. Look up ODI 11587086 at NHTSA ↗ ODI 11586906Upon putting the vehicle into reverse, the backup camera takes an insurmountably long time to engage and when it does, the image it produces frequently flashes for several seconds before stabilizing, rendering it useless - particularly with pedestrians or vehicles behind the car. Recent OTA updates have exacerbated this problem, which poses a pretty severe safety risk in a car with such limited rear visibility, and after researching the problem online, it's pretty clear that it's an endemic issue to the car and can likely be remedied through so… Look up ODI 11586906 at NHTSA ↗ | 11ODI 11597064When placing car into reverse the backup camera does not work and instead displays message "Camera is temporarily unavailable" Car was taken into Polestar service 5/24/24 for issue and IHU was reset and was told that issue is from a software glitch that will be addressed by an OTA update but no ETA. Problem returned less than a week later. Contacted customer service and told same thing but no estimate when a fix will be released. This is not acceptable and car is unsafe to back up due to blind spots from the cars design. Look up ODI 11597064 at NHTSA ↗ ODI 11612420NHTSA Campaign Number: 24V477000 Recall was complete via a software update performed by the dealership to version 3.1.9. After the recall was successfully performed, I am continuing to experience an issue where the rear view camera image does not display. When putting the vehicle in reverse, I get an error on the infotainment screen : "camera is temporarily unavailable" Look up ODI 11612420 at NHTSA ↗ ODI 11673087The rear-view camera continues to be an issue and is worse with each software update that is installed, in an attempt to fix the camera. When entering the car and shifting into reverse, the rear camera does not show and states 'unavailable'. This issue has persisted for over a year. Given the small rear window and potential blind spots, the rear camera is an important safety tool. In addition, the latest fix has resulted in sensors not making an audible sound about 50% of the time (rear cross traffic, parking sensors, etc.). The issue with… Look up ODI 11673087 at NHTSA ↗ | 7ODI 11668935Rear view camera unavailable when car is put into reverse. Blank screen or lagging screens when backing up can put myself and others at risk of harm or great bodily injury. Car has been serviced for this recall previously and has not been resolved. Manufacturer will need to upgrade the system hardware because the updates alone do not fix it. Look up ODI 11668935 at NHTSA ↗ ODI 11461741On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My wife and I were able to capture this on video: https://youtu.be/z9HAa2Yo-6I (tried all modes , you can see the dash) https://youtu.be/WX73OU4hBy4 (both interior and exterior view to see the DRLs are actually not on when… Look up ODI 11461741 at NHTSA ↗ ODI 11587086The car's rear camera freezes up for a few second and then blacks out intermittently. An error code even appears, "Camera is temporarily unavailable." I am terrified that one of my kids (or someone else) is going to run behind the car and I won't realize it because the camera is frozen. I know other owners are experiencing this, too, and it's only a matter of time until it kills someone. Look up ODI 11587086 at NHTSA ↗ | — | 5ODI 11672701Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11672701 at NHTSA ↗ ODI 11675420I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues. Look up ODI 11675420 at NHTSA ↗ ODI 11683669ALL CAMERAS HAVE STOPPED WORKING. I ALSO CANNOT ACCESS THE REAR-AUTO BARKE CONTROL. I ALREADY REPORTED THIS TO NHTSA. THE DEALERSHIP LEFT ME 1 MESSAGE TO BOOK AN APPOINTMENT, AND HENCE IGNORED MY RETURN PHONE CALLS. Look up ODI 11683669 at NHTSA ↗ | 4ODI 11594930Camera constantly lags and glitches in and out when reversing, emergency brakes will activate without warning or any reason to do so. Look up ODI 11594930 at NHTSA ↗ ODI 11717160Cameras stopped working when backing out and collision with pole when reversing out Look up ODI 11717160 at NHTSA ↗ ODI 11550030The parking camera system freezes and flickers on a fresh startup on a fairly consistent basis, all you have to do is let the car go into a "sleep state" then enter the car and go in to reverse. Also, there are false positives from the parking collision system in the rear when going down a sidewalk apron, causing the emergency braking system to trigger. This has happened often enough to the point where I disable the emergency braking system on every startup. Look up ODI 11550030 at NHTSA ↗ | 0 | 4ODI 11675420I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues. Look up ODI 11675420 at NHTSA ↗ ODI 11717160Cameras stopped working when backing out and collision with pole when reversing out Look up ODI 11717160 at NHTSA ↗ ODI 11679473The backup camera will not work at all. In fact none of the cameras are working. My firmware/software is up to date. The service center can’t book me until 2 months from now. That’s too much time. It isn’t safe because the rear window is so small. This car was designed to work with cameras. The screen says “Camera is temporarily unavailable.” Look up ODI 11679473 at NHTSA ↗ |
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| Back Over Prevention: Rearview System Braking | 8ODI 11592237When engaging reverse, the rear view camera feed either cuts out intermittently or never turns on. Without it there is also no way to have a visual indication of incoming rear cross traffic while reversing. This issue happens daily and makes it very dangerous to reverse due to the limited visibility through the small rear window of the vehicle. Often when the camera DOES work, the video feed may freeze or be laggy which causes a false sense of safety when relying on it for visibility. I have attached a still from a video of what this looks lik… Look up ODI 11592237 at NHTSA ↗ ODI 11672697The vehicle’s rear view camera continues to be unstable, even after the recent NHTSA-mandated software recall was installed. This recall DID NOT fix the issue. Ultimately, the vehicle’s computer hardware is underpowered and cannot run the latest software versions sufficiently, and that is the root of the flickering and crashing that occurs. Besides the rear view camera cutting out and saying “temporarily unavailable” the car’s automatic emergency braking system often mistakenly slams on the brakes, and because it’s controlled through the rear c… Look up ODI 11672697 at NHTSA ↗ ODI 11672701Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11672701 at NHTSA ↗ | 4ODI 11588750The rear/backup camera is unstable when in reverse, backing up. The camera cuts in and out repeatedly as the car moves and sometimes switches back and forth to the 360 view over and over. It can stay black for almost 2 seconds at a time! Look up ODI 11588750 at NHTSA ↗ ODI 11605606Recently, Polestar released a version of the onboard OS "Android Automotive" that was supposed to deal with an existing safety issue that has been reported to the nhtsa involving the rear view camera being unresponsive/blinking. The version of software released to address this is 3.1.9. Unfortunately, under this new software, the car's camera system has become completely unavailable, with the OS displaying "camera is temporarily unavailable". Look up ODI 11605606 at NHTSA ↗ ODI 11669252My car is on the latest update (3.6.4) and the rear back-up camera and related reversing safety systems still malfunction. The camera feed is choppy and stutters which is disorienting. Additionally, the camera will suddenly go from functional to a blank screen while relying on it to reverse. I believe this is due to Polestar's outdated processor included in the infotainment module. They've sent many software updates and none have worked. This puts pedestrians, other drivers and myself at risk when I am reversing. All components are said to be … Look up ODI 11669252 at NHTSA ↗ | 3ODI 11671269Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional … Look up ODI 11671269 at NHTSA ↗ ODI 11688788After applying the latest update to fix the recall, the camera and infotainment system performs worsee than before. The rear camera stops displaying almost 95% of the time, the only time it does work is if you get back in the car before the system goes to sleep . Look up ODI 11688788 at NHTSA ↗ ODI 11594946Rear back up camera keeps going in / out, freezing and I have almost hit cars/people because I thought the car was stationary (screen frozen). The screen flickers constantly making backing up very treacherous. Look up ODI 11594946 at NHTSA ↗ | 5ODI 11672701Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11672701 at NHTSA ↗ ODI 11675420I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues. Look up ODI 11675420 at NHTSA ↗ ODI 11683669ALL CAMERAS HAVE STOPPED WORKING. I ALSO CANNOT ACCESS THE REAR-AUTO BARKE CONTROL. I ALREADY REPORTED THIS TO NHTSA. THE DEALERSHIP LEFT ME 1 MESSAGE TO BOOK AN APPOINTMENT, AND HENCE IGNORED MY RETURN PHONE CALLS. Look up ODI 11683669 at NHTSA ↗ | — | 9ODI 11712423I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The backup camera frequently fails to work when the car is put into reverse or, even more concerning, it intermittently cuts out while backing up. Given the limited visibility when relying solely on the rearview and side mirrors, this malfunction poses a significant safety risk. The inability to see small children or obstacles behind the vehicle without the aid of the backup camera is a major concern that needs to be addressed prom… Look up ODI 11712423 at NHTSA ↗ ODI 11744618Well backing out of a parking space at the grocery store. My rear camera failed to activate even after several times trying to get the camera to work. I decided to try and back out by just looking over my shoulder, but could not see through the back window and collided into a shopping cart. None of the advanced systems activated no object detection, no camera and no collision warning. Look up ODI 11744618 at NHTSA ↗ ODI 11453599Modem failed on vehicle on 02/04/222. Vehicle went in for diagnostic service on that issue on 02/14/2022. Manufacturer installed new software update which added Auto Brake part of Cross Traffic Alert is to stop the vehicle in the shortest possible distance to avoid collision and did not tell me it was added or advise how to disable it. On the morning of 2/15/2022, while using due caution and circumspection, I attempted to back into my flat, level and unobstructed residential driveway. For no reason at all, a loud noise went off and, for no reas… Look up ODI 11453599 at NHTSA ↗ | 0 | 3ODI 11675420I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues. Look up ODI 11675420 at NHTSA ↗ ODI 11688713Chinese made EV that does not comply with US standards of having a functioning backup camera. Every day my backup camera has been failing with the same error 'Camera is temporary unavailable'. This is even after the latest software update that was supposed to fix the issue. Look up ODI 11688713 at NHTSA ↗ ODI 11670642The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse. Look up ODI 11670642 at NHTSA ↗ |
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| Back Over Prevention: Warnings | 7ODI 11588376The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners. Look up ODI 11588376 at NHTSA ↗ ODI 11712423I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The backup camera frequently fails to work when the car is put into reverse or, even more concerning, it intermittently cuts out while backing up. Given the limited visibility when relying solely on the rearview and side mirrors, this malfunction poses a significant safety risk. The inability to see small children or obstacles behind the vehicle without the aid of the backup camera is a major concern that needs to be addressed prom… Look up ODI 11712423 at NHTSA ↗ ODI 117228422021 Polestar 2, consistently the rear back up camera fails to display. In my case the issue did not occur until my car was updated past 3.2.8. The issue is caused by extremely dated hardware. The processor, and memory are insufficient for the more modern software that is being released. I also believe this is why my car will slam on the brakes in reverse when there is no object behind the car while I am reversing. Polestar has released a IHU hardware upgrade in other Polestar markets, but has not given any dates or information for this to be r… Look up ODI 11722842 at NHTSA ↗ | 4ODI 11588376The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners. Look up ODI 11588376 at NHTSA ↗ ODI 11630201The backup camera has frequent delays in activating -- approximately 5 seconds and regularly shows an error message with a black screen stating that the "camera is temporarily unavailable." I'm providing documentation from a November 22nd incident, but it happens more frequently. Look up ODI 11630201 at NHTSA ↗ ODI 11669252My car is on the latest update (3.6.4) and the rear back-up camera and related reversing safety systems still malfunction. The camera feed is choppy and stutters which is disorienting. Additionally, the camera will suddenly go from functional to a blank screen while relying on it to reverse. I believe this is due to Polestar's outdated processor included in the infotainment module. They've sent many software updates and none have worked. This puts pedestrians, other drivers and myself at risk when I am reversing. All components are said to be … Look up ODI 11669252 at NHTSA ↗ | 3ODI 11605299This car will periodically lose all interior audio function. This includes safety alerts like parking, forward collision, rear collision, cross traffic, and any other alert you can think of including the sound the turn signal makes. Bluetooth audio and radio also unavailable. This is a commonly documented problem as noted by Polestar enthusiasts on Reddit and other forums. Some can fix the problem by performing a reset of the infotainment system. I have had instances in which resetting this system made no difference. The car was unfit by US saf… Look up ODI 11605299 at NHTSA ↗ ODI 11569417My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates. Look up ODI 11569417 at NHTSA ↗ ODI 11670574I would go into reverse and the camera would appear but then disappear as I’m backing up. No more blinking or telling me I am about to crash. Even 3D camera doesn’t work. Drivetrain feels very strange since last OTA update. Making weird noises when driving. Battery sounds like it’s screaming. Something is really wrong. Look up ODI 11670574 at NHTSA ↗ | 4ODI 11594930Camera constantly lags and glitches in and out when reversing, emergency brakes will activate without warning or any reason to do so. Look up ODI 11594930 at NHTSA ↗ ODI 11717160Cameras stopped working when backing out and collision with pole when reversing out Look up ODI 11717160 at NHTSA ↗ ODI 11550030The parking camera system freezes and flickers on a fresh startup on a fairly consistent basis, all you have to do is let the car go into a "sleep state" then enter the car and go in to reverse. Also, there are false positives from the parking collision system in the rear when going down a sidewalk apron, causing the emergency braking system to trigger. This has happened often enough to the point where I disable the emergency braking system on every startup. Look up ODI 11550030 at NHTSA ↗ | 9ODI 11712423I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The backup camera frequently fails to work when the car is put into reverse or, even more concerning, it intermittently cuts out while backing up. Given the limited visibility when relying solely on the rearview and side mirrors, this malfunction poses a significant safety risk. The inability to see small children or obstacles behind the vehicle without the aid of the backup camera is a major concern that needs to be addressed prom… Look up ODI 11712423 at NHTSA ↗ ODI 11744618Well backing out of a parking space at the grocery store. My rear camera failed to activate even after several times trying to get the camera to work. I decided to try and back out by just looking over my shoulder, but could not see through the back window and collided into a shopping cart. None of the advanced systems activated no object detection, no camera and no collision warning. Look up ODI 11744618 at NHTSA ↗ ODI 11453599Modem failed on vehicle on 02/04/222. Vehicle went in for diagnostic service on that issue on 02/14/2022. Manufacturer installed new software update which added Auto Brake part of Cross Traffic Alert is to stop the vehicle in the shortest possible distance to avoid collision and did not tell me it was added or advise how to disable it. On the morning of 2/15/2022, while using due caution and circumspection, I attempted to back into my flat, level and unobstructed residential driveway. For no reason at all, a loud noise went off and, for no reas… Look up ODI 11453599 at NHTSA ↗ | — | 0 | 3ODI 11717160Cameras stopped working when backing out and collision with pole when reversing out Look up ODI 11717160 at NHTSA ↗ ODI 11630201The backup camera has frequent delays in activating -- approximately 5 seconds and regularly shows an error message with a black screen stating that the "camera is temporarily unavailable." I'm providing documentation from a November 22nd incident, but it happens more frequently. Look up ODI 11630201 at NHTSA ↗ ODI 11688713Chinese made EV that does not comply with US standards of having a functioning backup camera. Every day my backup camera has been failing with the same error 'Camera is temporary unavailable'. This is even after the latest software update that was supposed to fix the issue. Look up ODI 11688713 at NHTSA ↗ |
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| Fuel/Propulsion System | 0 | 2ODI 11688975Car was stopped, battery died Look up ODI 11688975 at NHTSA ↗ ODI 11475355Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been en… Look up ODI 11475355 at NHTSA ↗ | 6ODI 11475355Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been en… Look up ODI 11475355 at NHTSA ↗ ODI 11702100The vehicle was charging from 11% of charge from a DC fasts charging station. The car was locked and charging. When I came back out to the car, I noticed it had stopped charging at 76%. I then tried to start the charge again and the car just showed an error. I then tried the 3 other available chargers (1 of the 4 was in use by another car), and the car did not charge at any of them, showing that same error message. When I proceeded to try to drive the car this time, I received an error message on the dash stating: "Propulsion system Service req… Look up ODI 11702100 at NHTSA ↗ ODI 11754613Electric vehicle DC charging pins have defective insulator on its tip. The insulator freely rotates, is loose, and one has fallen off or can get stuck in charger handles. The easily detachable insulator, if not present, can cause shorting and arcing of high voltage at the charge port. Polestar has specified the charge port is an important safety related component in communications with them. With the defective charge port DC insulator easily falling off, this could lead to electrocution, fire at charge port due to melting pins from arcing, dama… Look up ODI 11754613 at NHTSA ↗ | 0 | 0 | 0 | — | 0 |
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| Lane Departure: Blind Spot Detection | 4ODI 11623431Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved. Look up ODI 11623431 at NHTSA ↗ ODI 11646324When I turn the car on by pressing the break and put the shifter into reverse, the backup camera says "unavailable". I can upload a file. The backup camera doesn't work if you don't wait a while in the car before putting it in reverse. On the second situation, the blind spot light goes on when there are no cars behind me. One time, when a lane was splitting into 2, I tried to change lanes and the car jerked hard away. It had the blind spot light on but no cars in visible range. Look up ODI 11646324 at NHTSA ↗ ODI 11620493Backup camera fails to activate instead a message on the screen appears saying 'Camera is temporary unavailable'. Without cameras it's difficult to see directly behind the car and around blind spots endangering pedestrians. This occurs at least once a week and I've started documenting the occurrences. According to dealer this is a known issue to Polestar. The dealer did update the software which has not fixed the issue. Polestar also recommended restarting the infotainment system and TCAM which takes several minutes and does not fix the issue. … Look up ODI 11620493 at NHTSA ↗ | 2ODI 11630201The backup camera has frequent delays in activating -- approximately 5 seconds and regularly shows an error message with a black screen stating that the "camera is temporarily unavailable." I'm providing documentation from a November 22nd incident, but it happens more frequently. Look up ODI 11630201 at NHTSA ↗ ODI 11679473The backup camera will not work at all. In fact none of the cameras are working. My firmware/software is up to date. The service center can’t book me until 2 months from now. That’s too much time. It isn’t safe because the rear window is so small. This car was designed to work with cameras. The screen says “Camera is temporarily unavailable.” Look up ODI 11679473 at NHTSA ↗ | 1ODI 11737480A new software update was recently released to fix a previous recall of the backup camera. Ever since that version 5 of the software was released, the display unit computer randomly resets during the drive. During the report, all blind spot, cruise control, lane sensing, sensors, etc are not working and take multiple minutes to turn on and the activate. Look up ODI 11737480 at NHTSA ↗ | 4ODI 11675420I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues. Look up ODI 11675420 at NHTSA ↗ ODI 11717160Cameras stopped working when backing out and collision with pole when reversing out Look up ODI 11717160 at NHTSA ↗ ODI 11679473The backup camera will not work at all. In fact none of the cameras are working. My firmware/software is up to date. The service center can’t book me until 2 months from now. That’s too much time. It isn’t safe because the rear window is so small. This car was designed to work with cameras. The screen says “Camera is temporarily unavailable.” Look up ODI 11679473 at NHTSA ↗ | 3ODI 11675420I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues. Look up ODI 11675420 at NHTSA ↗ ODI 11688713Chinese made EV that does not comply with US standards of having a functioning backup camera. Every day my backup camera has been failing with the same error 'Camera is temporary unavailable'. This is even after the latest software update that was supposed to fix the issue. Look up ODI 11688713 at NHTSA ↗ ODI 11670642The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse. Look up ODI 11670642 at NHTSA ↗ | 3ODI 11717160Cameras stopped working when backing out and collision with pole when reversing out Look up ODI 11717160 at NHTSA ↗ ODI 11630201The backup camera has frequent delays in activating -- approximately 5 seconds and regularly shows an error message with a black screen stating that the "camera is temporarily unavailable." I'm providing documentation from a November 22nd incident, but it happens more frequently. Look up ODI 11630201 at NHTSA ↗ ODI 11688713Chinese made EV that does not comply with US standards of having a functioning backup camera. Every day my backup camera has been failing with the same error 'Camera is temporary unavailable'. This is even after the latest software update that was supposed to fix the issue. Look up ODI 11688713 at NHTSA ↗ | 0 | — |
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