U.S. public vehicle records

2022 Polestar POLESTAR 2 problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

305 owner complaints analyzed

4 distinct recall campaigns

20,000 mi median reported failure mileage

Scope: 2022 model year. Data updated: 2026-10-01 (October 1, 2026). 5 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Back Over Prevention: Sensing System: Camera is the most frequently named component, appearing in 197 of 305 complaints (64.6%). A complaint can name multiple components.

Recurring terms in complaint narratives
Topic	Matching reports	Share of complaints
Braking behavior	14	4.6%
Transmission and shifting	11	3.6%
Steering behavior	4	1.3%
Electrical and battery issues	3	1.0%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Back Over Prevention: Sensing System: Camera

197

Electrical System

Unknown Or Other

Visibility/Wiper

Back Over Prevention: Rearview System Braking

Fuel/Propulsion System

Back Over Prevention: Warnings

Lane Departure: Blind Spot Detection

Component breakdown data
Category	Count
Back Over Prevention: Sensing System: Camera	197
Electrical System	45
Unknown Or Other	40
Visibility/Wiper	20
Back Over Prevention: Rearview System Braking	10
Fuel/Propulsion System	9
Back Over Prevention: Warnings	8
Lane Departure: Blind Spot Detection	6

Back Over Prevention: Sensing System: Camera: 197; Electrical System: 45; Unknown Or Other: 40; Visibility/Wiper: 20; Back Over Prevention: Rearview System Braking: 10; Fuel/Propulsion System: 9; Back Over Prevention: Warnings: 8; Lane Departure: Blind Spot Detection: 6

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000

25,000 to 49,999

50,000 to 74,999

75,000 to 99,999

100,000 to 149,999

150,000 and above

Under 25,000: 4; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (4). 300 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2022

2023

2024

2025

212

2026

2022: 32; 2023: 5; 2024: 23; 2025: 212; 2026: 33

Pattern summary

Back Over Prevention: Sensing System: Camera leads the component reports. Braking behavior appears in 14 complaint narratives. Transmission and shifting appears in 11 complaint narratives. Steering behavior appears in 4 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11448468 · 2022-01-22 (January 22, 2022)

The rear brake pads on Polestar 2s (P2) are susceptible to adhering to the rotors, causing a juddering noise from some of the pad breaking off and left stuck on the rotors. This appears to happen in wet climates, after its driven in the rain, after the wheels are cleaned with water, or stored in a humid space. Typical symptoms are: (a) the morning after the pads are exposed to water or excessive humidity, the brakes makes a loud THUD noise when initially moving it out of standstill; (b) it then proceeds with a low-pitched grinding noise coming …

Owner-reported narrative. Look up ODI 11448468 at NHTSA ↗

Owner report 11453599 · 2022-02-23 (February 23, 2022)

Modem failed on vehicle on 02/04/222. Vehicle went in for diagnostic service on that issue on 02/14/2022. Manufacturer installed new software update which added Auto Brake part of Cross Traffic Alert is to stop the vehicle in the shortest possible distance to avoid collision and did not tell me it was added or advise how to disable it. On the morning of 2/15/2022, while using due caution and circumspection, I attempted to back into my flat, level and unobstructed residential driveway. For no reason at all, a loud noise went off and, for no reas…

Owner-reported narrative. Look up ODI 11453599 at NHTSA ↗

Owner report 11643703 · 2025-02-19 (February 19, 2025)

When at red light or stop sign intermittently the vehicle lunges forward on its own 1-3 feet. without the brake or go pedal pressed. Vehicle is driven in OPD creep mode off. Lunges almost like if you popped the clutch on a manual transmission car. I always leave space behind the car in front of me so have not had a crash. However I would be afraid of it doing it with someone walking close in a crosswalk. Vehicle was taken to Polestar service today after it happened to my wife this morning. I see other people in various groups having the sam…

Owner-reported narrative. Look up ODI 11643703 at NHTSA ↗

Owner report 11670065 · 2025-06-29 (June 29, 2025)

My vehicle's rearview camera occasionally fails to activate when I shift the transmission into reverse. Instead of displaying the camera feed, the infotainment system presents a persistent message stating, 'Camera is temporarily unavailable.' This issue significantly impairs my ability to safely maneuver the vehicle in reverse, increasing the risk of collision with objects or pedestrians due to the lack of visual information typically provided by the rearview camera system. This exists after the second recall fix for this issue was performed by…

Owner-reported narrative. Look up ODI 11670065 at NHTSA ↗

Owner report 11452552 · 2022-02-17 (February 17, 2022)

Lane keeping assistance function consistently steers the vehicle onto freeway exits when used on the freeway. (note, this is in California with exits using CA's normal shoulder line markings) The steering onto the exit happens abruptly, with significant steering authority; rapid assertive driver intervention is required to maintain vehicle in lane. This behavior appeared after the vehicle completed an OTA update to software version P1.8.

Owner-reported narrative. Look up ODI 11452552 at NHTSA ↗

Owner report 11461740 · 2022-04-22 (April 22, 2022)

On 12/26/2021, I merged onto the I-5 South highway to Irvine, CA, and engaged Pilot Assist. The “speedometer dial” icon turned yellow (as expected), but the “car in front” and “hand hold wheel” icons remained grayed out. I believe this indicated 2 things: (1) the car was still looking for a lead car, and (2) the car was searching for clear lane markings. Everything appeared to be normal at this point as it does take some time to take over the steering. As I approach a slower moving lead car in front of me, I noticed that the car was still a…

Owner-reported narrative. Look up ODI 11461740 at NHTSA ↗

Owner report 11491074 · 2022-10-26 (October 26, 2022)

Vehicle becomes nonrespive and becomes disabled. The only way to get vehicle to function is by disconnecting the 12v battery and waiting for the car to reset and then proceed. This happened multiple times and the manufacturer is not taking care of the problem.

Owner-reported narrative. Look up ODI 11491074 at NHTSA ↗

Owner report 11717731 · 2026-02-13 (February 13, 2026)

The polestar 2 continues to be unsafe. When reversing the rear camera freezes up always, and takes minutes to stop lagging, being very unsafe when backing up onto a busy road out of the driveway. One pedal drive glitches and fails to brake when letting off the foot, another safety concern. TCAM and connection issues, my IPhone 16 constantly drops Bluetooth to the car, and when it drops connection it takes a hard reboot to the car for it to connect again. Front suspension knocking and clicking sound. When turning the front struts knock, and w…

Owner-reported narrative. Look up ODI 11717731 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

305 unique complaints in this selection. Analysis snapshot: 2026-10-01.

1.6%Usable mileage5 / 305 records

100.0%Valid incident date305 / 305 records

100.0%Valid filing date305 / 305 records

100.0%Ordered incident and filing dates305 / 305 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

From model yearThrough model year

Component complaint heatmap
Component	2021	2022	2023	2024	2025
Back Over Prevention: Sensing System: Camera	10672.1% ODI 11588376 The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners. Look up ODI 11588376 at NHTSA ↗	19764.6% ODI 11587063 The reverse camera functions intermittently, and frequently flickers or does not display an image. Look up ODI 11587063 at NHTSA ↗	8169.8% ODI 11586906 Upon putting the vehicle into reverse, the backup camera takes an insurmountably long time to engage and when it does, the image it produces frequently flashes for several seconds before stabilizing, rendering it useless - particularly with pedestrians or vehicles behind the car. Recent OTA updates have exacerbated this problem, which poses a pretty severe safety risk in a car with such limited rear visibility, and after researching the problem online, it's pretty clear that it's an endemic issue to the car and can likely be remedied through so… Look up ODI 11586906 at NHTSA ↗	833.3% ODI 11647077 Backup camera regularly fails to respond in time when powering on the car. Sometimes takes numerous times to enter in and out of reverse. Sometimes the rear view backup camera reverts to overhead 360 camera view without intervention, making it difficult to see in the rear. Polestar has made updates to the software via OTA updates that have tried to address this by reducing memory use during car boot up, but it’s very clear that the head units in polestar 2s up until at least my model year MY24 are severely underpowered and unable to properly sw… Look up ODI 11647077 at NHTSA ↗	1100.0% ODI 11684990 See attached document for complaint. I am contacting you regarding Recall RP1056, which addresses a known defect where the rearview camera image may fail to display, increasing the risk of a crash or personal injury while reversing . Despite having the recall performed, my vehicle continues to experience the same issue-the rearview camera image intermittently fails to appear, leaving me with limited visibility when backing up. This unresolved safety concern is both frustrating and dangerous. I have recently relocated to Hawaii, and I have come… Look up ODI 11684990 at NHTSA ↗
Unknown Or Other	138.8% ODI 11588376 The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners. Look up ODI 11588376 at NHTSA ↗	4013.1% ODI 11451202 4G LTE (TCAM) lost cellular signal, which controls all connectivity to car including entertainment, driver assistance, SOS and sometimes access to unlock/lock car Look up ODI 11451202 at NHTSA ↗	119.5% ODI 11580797 Backup camera often turns off and on 3 to 6 times when backing up after first starting the car. If can be off for 5 to 20 seconds when it flashes off and it all happens within a 2min window. It makes it very dangerous when backing up. This is not a new issue as I’ve had it for over a year and has been reported by others on forum websites for the car. It seem related to the infortainment system fully as the screen is shared with it. Look up ODI 11580797 at NHTSA ↗	312.5% ODI 11659531 Backup camera will periodically go blank and not work. The camera will also sometimes switch to 360 camera mode unpredictably. Polestar does have a documented recall for this camera not functioning correctly. A fix for the issue doesn't seem like it's coming soon. Look up ODI 11659531 at NHTSA ↗	00.0% No examples available for this selection.
Electrical System	96.1% ODI 11605299 This car will periodically lose all interior audio function. This includes safety alerts like parking, forward collision, rear collision, cross traffic, and any other alert you can think of including the sound the turn signal makes. Bluetooth audio and radio also unavailable. This is a commonly documented problem as noted by Polestar enthusiasts on Reddit and other forums. Some can fix the problem by performing a reset of the infotainment system. I have had instances in which resetting this system made no difference. The car was unfit by US saf… Look up ODI 11605299 at NHTSA ↗	4514.8% ODI 11451202 4G LTE (TCAM) lost cellular signal, which controls all connectivity to car including entertainment, driver assistance, SOS and sometimes access to unlock/lock car Look up ODI 11451202 at NHTSA ↗	86.9% ODI 11590285 Starting in 2022 the car started to "black out" when I drove it. The spedeometer and screen would go completely dark, especially at speeds over 60 MPH I reported this to Polestar in 2023, they incorrectly diagnosed it as a TPMS warning when I brought it to the dealer. I called Polestar back in July 2023, but a nearby dealer was 7 hours away. I brought the car into the dealer March 2024, they had it for several days, didn't detect a problem and sent me home w car. It did it again, I was able to capture this footage on video, they then took the… Look up ODI 11590285 at NHTSA ↗	416.7% ODI 11569417 My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates. Look up ODI 11569417 at NHTSA ↗	00.0% No examples available for this selection.
Visibility/Wiper	138.8% ODI 11594930 Camera constantly lags and glitches in and out when reversing, emergency brakes will activate without warning or any reason to do so. Look up ODI 11594930 at NHTSA ↗	206.6% ODI 11461741 On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My wife and I were able to capture this on video: https://youtu.be/z9HAa2Yo-6I (tried all modes , you can see the dash) https://youtu.be/WX73OU4hBy4 (both interior and exterior view to see the DRLs are actually not on when… Look up ODI 11461741 at NHTSA ↗	76.0% ODI 11550030 The parking camera system freezes and flickers on a fresh startup on a fairly consistent basis, all you have to do is let the car go into a "sleep state" then enter the car and go in to reverse. Also, there are false positives from the parking collision system in the rear when going down a sidewalk apron, causing the emergency braking system to trigger. This has happened often enough to the point where I disable the emergency braking system on every startup. Look up ODI 11550030 at NHTSA ↗	28.3% ODI 11558483 In the dark, when shifting into reverse, the backup camera is unreasonably dark and driver cannot see surroundings if there is no external lighting. Look up ODI 11558483 at NHTSA ↗	00.0% No examples available for this selection.
Back Over Prevention: Rearview System Braking	106.8% ODI 11588750 The rear/backup camera is unstable when in reverse, backing up. The camera cuts in and out repeatedly as the car moves and sometimes switches back and forth to the 360 view over and over. It can stay black for almost 2 seconds at a time! Look up ODI 11588750 at NHTSA ↗	103.3% ODI 11453599 Modem failed on vehicle on 02/04/222. Vehicle went in for diagnostic service on that issue on 02/14/2022. Manufacturer installed new software update which added Auto Brake part of Cross Traffic Alert is to stop the vehicle in the shortest possible distance to avoid collision and did not tell me it was added or advise how to disable it. On the morning of 2/15/2022, while using due caution and circumspection, I attempted to back into my flat, level and unobstructed residential driveway. For no reason at all, a loud noise went off and, for no reas… Look up ODI 11453599 at NHTSA ↗	65.2% ODI 11550030 The parking camera system freezes and flickers on a fresh startup on a fairly consistent basis, all you have to do is let the car go into a "sleep state" then enter the car and go in to reverse. Also, there are false positives from the parking collision system in the rear when going down a sidewalk apron, causing the emergency braking system to trigger. This has happened often enough to the point where I disable the emergency braking system on every startup. Look up ODI 11550030 at NHTSA ↗	14.2% ODI 11670642 The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse. Look up ODI 11670642 at NHTSA ↗	00.0% No examples available for this selection.
Back Over Prevention: Warnings	74.8% ODI 11588376 The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners. Look up ODI 11588376 at NHTSA ↗	82.6% ODI 11452924 Parking sensors are susceptible to water getting in, causing malfunction. Look up ODI 11452924 at NHTSA ↗	43.4% ODI 11550030 The parking camera system freezes and flickers on a fresh startup on a fairly consistent basis, all you have to do is let the car go into a "sleep state" then enter the car and go in to reverse. Also, there are false positives from the parking collision system in the rear when going down a sidewalk apron, causing the emergency braking system to trigger. This has happened often enough to the point where I disable the emergency braking system on every startup. Look up ODI 11550030 at NHTSA ↗	312.5% ODI 11569417 My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation. It felt very dangerous to drive without the electric safety system since this car has bad visibility. Volvo / Polestar denies that there is a problem and said they would fix it with "over the air" updates. Look up ODI 11569417 at NHTSA ↗	00.0% No examples available for this selection.
Fuel/Propulsion System	32.0% ODI 11688975 Car was stopped, battery died Look up ODI 11688975 at NHTSA ↗	93.0% ODI 11456448 This vehicle is less that one month old. I received an alert multiple times in my instrument cluster: Propulsion System Service Required. The vehicle was able to still operate seemingly normally. I contacted Polestar and they suggested a software reboot to attempt to resolve the issue, which did temporarily make the alert disappear. However, the following day the same alert returned. I am currently awaiting service. Look up ODI 11456448 at NHTSA ↗	54.3% ODI 11590284 I have started to experience sudden acceleration issues. The car, when you are attempting to pull into a parking spot or garage, will seem to accelerate, sensors beeping. I have jumped curbs and even crashed into bikes in my garage. The car has had a slew of issues (engine propulsion, losing power), and I have had it at the dealer 4 times. Polestar stopped communicating with me when I let them know this happened. I have read others online claiming the same thing. I had had others witness this happening Look up ODI 11590284 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Lane Departure: Blind Spot Detection	42.7% ODI 11623431 Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved. Look up ODI 11623431 at NHTSA ↗	62.0% ODI 11620493 Backup camera fails to activate instead a message on the screen appears saying 'Camera is temporary unavailable'. Without cameras it's difficult to see directly behind the car and around blind spots endangering pedestrians. This occurs at least once a week and I've started documenting the occurrences. According to dealer this is a known issue to Polestar. The dealer did update the software which has not fixed the issue. Polestar also recommended restarting the infotainment system and TCAM which takes several minutes and does not fix the issue. … Look up ODI 11620493 at NHTSA ↗	10.9% ODI 11633122 What component or system failed or malfunctioned, and is it available for inspection upon request? The reverse cameras don't function. It doesn't turn on with a message on the center screen saying. The camera system is temporarily unavailable. Yes, it is available for inspection upon resuqest. How was your safety or the safety of others put at risk? The rear visibility while reversing is not adequate, causing multiple issues when parking into tight spaces without the camera, Additionally the ADAS Forward collision warning brakes randomly resu… Look up ODI 11633122 at NHTSA ↗	14.2% ODI 11670642 The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse. Look up ODI 11670642 at NHTSA ↗	00.0% No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
Component	Mileage range (25th–75th percentile)	Median	Usable records	Examples
Back Over Prevention: Sensing System: Camera	Too few reports for a range	20,500 mi	2 (sparse)	ODI 11592491 · 20,000 mi The contact owns a 2022 Polestar Polestar 2. The contact stated that while reversing, the contact became aware that the back-up camera display had failed to display an image and was flickering on and off. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000. Look up ODI 11592491 at NHTSA ↗ ODI 11680670 · 21,000 mi The contact owns a 2022 Polestar Polestar 2. The contact stated that while driving at an undisclosed speed, the message “Back Over Prevention Camera Unavailable” was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that the vehicle was recently taken to the dealer, and an unknown recall repair was performed. The contact stated that the repair was a software update; however, the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was… Look up ODI 11680670 at NHTSA ↗
Electrical System	Too few reports for a range	38,100 mi	2 (sparse)	ODI 11459117 · 200 mi The contact owns a 2022 Polestar Polestar 2. The contact stated that while driving approximately 25 - 30 MPH, the vehicle lost motive power. The vehicle was taken to the dealer but was not yet diagnosed nor repaired. The vehicle remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 200. Look up ODI 11459117 at NHTSA ↗ ODI 11734937 · 76,000 mi The contact owns a 2022 Polestar 2. The contact stated that while the vehicle was parked and turned off, the door locks became inoperable. The contact was unable to enter the vehicle without using the key fob. The contact stated that on one occasion, entry was only possible through the trunk after manually engaging the trunk latch. The contact further stated that the failure recurred, and during a subsequent incident, both the doors and the trunk latch were inoperable, preventing access to the vehicle. The contact had to wait an extended period… Look up ODI 11734937 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

ComponentPeriod

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples

Monthly complaint and recall timeline
Month	Complaints	Campaigns announced	Examples
2024-11	2	None	ODI 11627087 I know there is a recall affecting the backup camera, and supposedly my car is not affected. But I have had this problem regularly since I have owned the car. Randomly, when I put the car in reverse, I get the message “Camera Temporarily Unavailable”, even though my VIN is not included in the recall. Please expand the recall and make Polestar come up with a fix. This is dangerous. Look up ODI 11627087 at NHTSA ↗ ODI 11627823 I was driving my Polestar 2 and approaching a stopped vehicle ahead of me on [XXX] [XXX]. The one-pedal driving function successfully brought me to a complete stop (12:41:33PM). However, 3 seconds after the complete stop, at 12:41:36PM the car suddenly started moving on its own and accelerated towards the car in front of me. Fortunately I was able to brake using the brake pedal to prevent a collision. Dash cam video: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11627823 at NHTSA ↗
2024-12	1	None	ODI 11630201 The backup camera has frequent delays in activating -- approximately 5 seconds and regularly shows an error message with a black screen stating that the "camera is temporarily unavailable." I'm providing documentation from a November 22nd incident, but it happens more frequently. Look up ODI 11630201 at NHTSA ↗
2025-01	1	None	ODI 11637070 Reverse camera failed completely probably as a result of OTA software update 3.1.9 Look up ODI 11637070 at NHTSA ↗
2025-02	6	None	ODI 11640252 The car suddenly showed a "BRAKE SYSTEM FAILURE" and the brakes became minimally responsive, at best. Luckily I was near my house and not going 70 on the freeway or going even 30 downhill on a curvy road! The seat belt started contracting violently multiple times. The parking brake would not work. I could not turn off the vehicle. It would not go into "tow mode". I could not open the trunk. The car was SHAKING. The tow operator needed my help to load the vehicle because there was no braking available. He tied it while it was still on, as it wo… Look up ODI 11640252 at NHTSA ↗ ODI 11643333 When vehicle is shifted to reverse gear, the parking camera will not display and instead an screen showing "Camera is temporarily unavailable". Once in this screen the rear camera does not reset itself. Operator need to use one hand to toggle the camera view off and on again on the center screen display to re-gain visibility to the rear, which may pose a safety risk as it distract the operator during an reverse event and also limits rear visibility. Look up ODI 11643333 at NHTSA ↗ ODI 11643352 Backup camera would randomly stop working while the vehicle is backing up Look up ODI 11643352 at NHTSA ↗
2025-03	17	None	ODI 11646113 Upon having just entered the vehicle and putting it into reverse, the reverse camera fails to function, with a Polestar-provided dialogue, “Camera is Temporarily Unavailable”, in the main display. Look up ODI 11646113 at NHTSA ↗ ODI 11646119 The backup camera rarely loads after getting in the car making it difficult to safely back the car up with the limited rear window visibility. Look up ODI 11646119 at NHTSA ↗ ODI 11646123 Randomly on reversing, back view camera goes out with a message camera not available while vehicle is reversing. Becomes safety issue with no visibility on the back to reverse the car, it is random and would say occurs 20% of times in different places/environments. Look up ODI 11646123 at NHTSA ↗
2025-04	1	25V280000	ODI 11652813 The back up camera fails to show intermittently even with the latest update Look up ODI 11652813 at NHTSA ↗
2025-05	2	None	ODI 11661906 Backup camera frequently says "unavailable" despite being on most recent software and reset of the system Look up ODI 11661906 at NHTSA ↗ ODI 11662822 The infotainment in my vehicle has been flaky since I purchased in in Q1 of 2025. I have experienced: * Infotainment randomly restarting while driving * No audio (Includes turn signal, music, navigation, etc.) * Reverse camera occasionally fails when going into reverse. Just says "Camera unavailable". * Can't access climate controls * Consistently slow. Examples: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11662822 at NHTSA ↗
2025-06	66	None	ODI 11664197 Backup camera is unavailable during reverse . Car has tiny rear windows so a backup camera must work properly when reversing Look up ODI 11664197 at NHTSA ↗ ODI 11664296 backup camera says camera temporarily unavailable when put in reverse. Took the car to Dyer and Dyer Volvo to get latest software update but the issue happened multiple times after getting it fixed from dealership. Look up ODI 11664296 at NHTSA ↗ ODI 11665174 Backup camera is temporarily unavailable Look up ODI 11665174 at NHTSA ↗
2025-07	68	None	ODI 11670427 My vehicle's rearview camera occasionally fails to activate when I shift the transmission into reverse. Instead of displaying the camera feed, the infotainment system presents a persistent message stating, 'Camera is temporarily unavailable.' This issue significantly impairs my ability to safely maneuver the vehicle in reverse, increasing the risk of collision with objects or pedestrians due to the lack of visual information typically provided by the rearview camera system. This occurred after the second recall was performed for the issue. Look up ODI 11670427 at NHTSA ↗ ODI 11670467 The backup camera is often reported as being temporarily unavailable. This has been an ongoing issue with the software and the latest software update was supposed to fix it and it is still occurring on my vehicle regularly. Look up ODI 11670467 at NHTSA ↗ ODI 11670492 Rear camera fails to load even after recall software update. If loads sometimes will flicker/stutter/freeze Look up ODI 11670492 at NHTSA ↗
2025-08	16	None	ODI 11677691 The backup camera was unavailable when putting the car in reverse. I could not rely on the camera to show me what may be behind my car. No. No. No warning lamps, I have heard others report this issue but never experienced it myself. I have the latest update installed on my car that was supposed to fix this issue for others as well. Until today I had never encountered this, but after I decided to enable the digital key via the polestar app my first drive after returning to the car I experienced this issue. There may be a link to the digital… Look up ODI 11677691 at NHTSA ↗ ODI 11677712 Received a recall notice Recall 25V-280 related to the backup camera and rear visibility. On July 9, 2025 I took the vehicle to the Polestar repair facility in Westport CT for the identified software update. Before the the recall fix I received the "camera is temporarily unavailable" message approximately every one in ten backups and I could restore the camera view manually (push camera on main screen). After the repair the "camera is temporarily unavailable" appears more than half time and I cannot restore the camera manually. The repair h… Look up ODI 11677712 at NHTSA ↗ ODI 11677724 Once in a while, seemingly random, the backup camera will report that it’s unavailable. Look up ODI 11677724 at NHTSA ↗
2025-09	9	25V615000	ODI 11685182 Often when putting the camera in reverse, a black screen appears saying the camera is unavailable. This has gotten progressively worse the longer I've owned the car. This increases the risk of hitting someone or something. Polestar has tried to fix this by software updates. No. Camera feed starts to lag first. Look up ODI 11685182 at NHTSA ↗ ODI 11685479 When reversing the car, the backup camera is not available. So when I am backing up the car, the camera cutting out means that I can't see if there are any pedestrians or cars behind me. It has not been taken to a service center, as the nearest one is not currently possible to visit for me. It has not been inspected by manufacturer or anyone else, and there were no warning lamps or symptoms prior. Look up ODI 11685479 at NHTSA ↗ ODI 11686733 After updating the vehicle software per NHTSA Recall No. 25V-280, the rear camera system is still not stable. There have been several instances of the camera becoming "unavailable" since performing the software update meant to make the camera more reliable. Sometimes the camera will fail while the vehicle is in motion mid backing up. Additionally, the computing resources that were diverted from the infotainment system to "fix" the camera issue have made the infotainment system less reliable. This now results in multiple distractions while d… Look up ODI 11686733 at NHTSA ↗
2025-10	3	None	ODI 11691329 Backup camera can fail to start when putting car in reverse. When backup camera does start, it can also suddenly stop during active reversal so that the driver is then reversing with zero visibility. All car audio can stop or suddenly fail to start in the car. This impacts sensors, blind spot warnings, etc. Driver is reliant and conditioned to hearing these sensors for lane keeping, safety, turn signal sounds, etc and without this - driver can dangerously assume there are no issues. Issues have been reproduced and confirmed by dealer, dealer … Look up ODI 11691329 at NHTSA ↗ ODI 11693407 My vehicle is a 2022 Polestar 2. For model years 2025 and below within the State of California, Polestar does NOT include the drive shafts (from electric motors to the wheels) as part of their 100K drive train warranty. And for model years 2026 on-wards within the State of California, Polestar will include the drive shafts (from electric motors to the wheels) as part of their 100K drive train warranty. Mainly due to a new propulsion law in California. For those with model years 2025 and below, a RECALL for known defective drive shafts should… Look up ODI 11693407 at NHTSA ↗ ODI 11694783 We were driving on the highway at 65 miles per and the driver side front windshield trim came off. The windshield is the original manufacturer windshield. The vehicle now has significant wind noise and, more significantly, allows water to leak into the cabin and damage sensitive electronics. Look up ODI 11694783 at NHTSA ↗
2025-11	5	None	ODI 11698693 Rear backup and 360 camera state system is unavailable. Look up ODI 11698693 at NHTSA ↗ ODI 11700152 Back up camera failed when trying to back out front parking Look up ODI 11700152 at NHTSA ↗ ODI 11701411 Rear camera malfunction. When putting car into reverse, the rear camera screen showed an error saying the camera was unavailable. Putting the car back into drive and then reverse again did not resolve the issue. Changing screens then back to the camera did not resolve the issue. Parking, leaving the vehicle then trying again did not resolve the issue. Issue was only resolved with a system restart. Look up ODI 11701411 at NHTSA ↗
2025-12	18	None	ODI 11702552 When putting the car in reverse, the rear view camera often fails to display, instead popping up a message reading "backup camera temporarily unavailable." This happens half or more of the time, and it has continued to occur despite installation of the latest version of the car's operating system (3.6.4) that was pushed to resolve the most recent recall for this problem. Look up ODI 11702552 at NHTSA ↗ ODI 11703100 Backup camera becomes not available when backing up multiple times. Look up ODI 11703100 at NHTSA ↗ ODI 11703107 What component or system malfunctioned: Rear auto brake, but the underlying issue may be the underpowered processor / IHU Is it available to inspect? Only if you want to visit me in North Carolina, but you're welcome to look at the car. How was the safety at risk? After leaving a parking space (with a fairly tight exit), and placing the car in Drive and driving forward, there were two instances where rear auto brake activated (Despite driving forward) and caused sudden deceleration of the vehicle. Safety would have been at risk if this happen… Look up ODI 11703107 at NHTSA ↗
2026-01	4	None	ODI 11708532 Air bags sensors are flagging in the vehicle polestar has failed to provide a adequate solution for faster service. Polestar has 2 locations one in California and the other in Arizona. The issue is I am in Las Vegas and have made several calls to Polestar service advising that my airbag sensors are flagging that they will not deploy in case of a accident. You can not get a service appointment between these 2 locations because they are booked up for months and months. I am stuck with a recall and now a airbag issue that will not be repaired no t… Look up ODI 11708532 at NHTSA ↗ ODI 11711425 The screen was already running slowly, I placed the car in reverse to exit a parking space. Instead of displaying the backup camera, the IHU rebooted and there was no backup camera view or rear cross traffic information available. Audible turn signals and exterior speakers were also impacted. I believe the issue was the IHU rebooting due to low memory,. There was no accident, so nothing to inspect, but you are welcome to send somebody out to look at the car. Safety? There was no rear camera view, none of the usual sounds while backing up, and t… Look up ODI 11711425 at NHTSA ↗ ODI 11712820 The backup camera is often times "unavailable" in this car when you put it in reverse, and rear visibility is essentially nonexistent when reversing without the backup camera. I've installed every available software fix for this and the system still does not work reliably, especially when you're in a rush, which is exactly when you need it most. Polestar offers a computer upgrade/replacement as a paid service (at least in Europe for now), they know that this fixes the issue, I feel like this should be part of a recall here in the USA. Look up ODI 11712820 at NHTSA ↗
2026-02	8	None	ODI 11714860 Failure of backup camera to display. This is a persistent problem that remains, despite having the latest software. I have a video showing the camera not working, that the vehicle is in reverse, and showing software version. Look up ODI 11714860 at NHTSA ↗ ODI 11716076 Backup camera unavailable: this happened often. Put the car in reverse and the screen goes black with error saying the camera is unavailable. Look up ODI 11716076 at NHTSA ↗ ODI 11717731 The polestar 2 continues to be unsafe. When reversing the rear camera freezes up always, and takes minutes to stop lagging, being very unsafe when backing up onto a busy road out of the driveway. One pedal drive glitches and fails to brake when letting off the foot, another safety concern. TCAM and connection issues, my IPhone 16 constantly drops Bluetooth to the car, and when it drops connection it takes a hard reboot to the car for it to connect again. Front suspension knocking and clicking sound. When turning the front struts knock, and w… Look up ODI 11717731 at NHTSA ↗
2026-03	6	None	ODI 11721583 BACK UP CAMERA DOES NOT WORK. VERY DANGEROUS Look up ODI 11721583 at NHTSA ↗ ODI 11723282 The camera function occasionally will be unavailable, sometimes when the car starts up and other times in the middle of reversing, and the visibility is greatly reduced, posing a greater risk for any pedestrians. Looking at online forums, this seems to be a relatively common issue that is only solved with a reset of the car's infotainment system. However, it also seems like the processor that is running that infotainment system is underpowered and could be the source of the camera failing to work as frequently as it does. Also looking online … Look up ODI 11723282 at NHTSA ↗ ODI 11723462 Rearview camera lag then disconnect. Ceases functioning until restart. Look up ODI 11723462 at NHTSA ↗
2026-04	4	None	ODI 11728716 The backup camera continues to fail to turn on. The car will intermittently report “Camera is temporarily unavailable”. This persists for minutes at a time. I cannot figure out how to get the camera to turn on when this happens. It already received the OTA “fix” for this but it did not fix the issue. Look up ODI 11728716 at NHTSA ↗ ODI 11732202 I took car to dealer to get latest software update version 4.2.13 since my car hasnt been received updates OTA. After the update, the cars accelerating from a stand still had a lag of almost 1 to 2 seconds which is dangerous. I went online to find out several polestar 2 owners complaining about the same issue. My car has the performance upgrade which has a 0-60 time in 4 seconds. Now after this issue, car is hitting 0-60 in under 6.5 seconds. I was in a situation yesterday where i backed out of my driveway and saw a car behind me coming in… Look up ODI 11732202 at NHTSA ↗ ODI 11733560 a recent software update (5.0.10) altered the acceleration on the car. There is now a 2+ second delay to acceleration to the car once the pedal is depressed if you're not wearing your seatbelt. I did not see this listed in the update info before I installed the over-the-air update. After the update, I have had several near accidents (side impact) as I try to pull out into traffic and the car fails to accelerate as expected. I only learned about the "feature" after calling a dealer to see if I needed to come in for repairs. This, IMO, is a serio… Look up ODI 11733560 at NHTSA ↗
2026-05	3	None	ODI 11735460 Persistent unresolved front-suspension defect on a 2022 Polestar 2 (Polestar Approved CPO, purchased 03/20/2025). Vehicle pulls right under normal driving on flat, level pavement , a directional control hazard requiring constant steering correction at highway speed. A front-suspension noise over bumps developed after recent repairs. The Polestar-authorized dealer (University Volvo / Polestar Charlotte) made FIVE repair attempts on this same complaint without resolving it: 10/23/2025; 11/04/2025; 04/01/2026; 04/15/2026; and 04/17–04/27/2026. Fi… Look up ODI 11735460 at NHTSA ↗ ODI 11737480 A new software update was recently released to fix a previous recall of the backup camera. Ever since that version 5 of the software was released, the display unit computer randomly resets during the drive. During the report, all blind spot, cruise control, lane sensing, sensors, etc are not working and take multiple minutes to turn on and the activate. Look up ODI 11737480 at NHTSA ↗ ODI 11741181 Since software update 5.x the behicle it throws a false "Disconnect Charging Cable" message on the dashboard display even though no charging cable is attached to the vehicle. This leaves the vehicle immobilized. Multiple instances since approx [XXX]. I checked codes and there is a fault code VCU1-U116E00. Further research indicated that prior reports to nhtda resulted in 2 seperate service bulletins. My guess is that prior 4.x fix was not included in 5.x major software update [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMAT… Look up ODI 11741181 at NHTSA ↗
2026-06	4	None	ODI 11742412 Car was charging normally and all of a sudden it stopped charging both level 2 and DC. No warning nothing and seems like a common occurrence in this car and after warranty is over. Have ready many have this happen to them. Shop says that it’s the OBC needs to be replaced which isn’t a cheap replacement. Usually a car would give a warning and not completely die on you. Most say that Dc would work and not the level 2. Which should be part of the the propulsion related part and covered on the 8year/100k warranty. But they say it’s not. Look up ODI 11742412 at NHTSA ↗ ODI 11744880 Polestar has issued the 3rd recall for issues with the Rear Camera not responding quickly enough on vehicle start up. They have claimed they will provide a software fix but that is what they claimed the last 2 times without any improvement in the operation of the camera. They offer a paid upgrade to a newer CPU that actually fixes the issue but they do not want to spend the money to provide this as a free upgrade to actually fix this problem. They should be forced to offer the hardware fix as the software fixes up to this point have not worked.… Look up ODI 11744880 at NHTSA ↗ ODI 11746121 The rear view camera malfunctioned, despite complying with the recent recall. It is available for inspection upon request. Safety was compromised by reduced rear visibility due to the lack of a rear view camera. This is an intermittent issue, not reliably reproducible for a dealer or service center. There has been no third party inspection, and no warning. The failure correlated with switching drivers; this may be part of oingoing issues with the underpowered IHU not handling driver switching well. If you are trying to reproduce the iss… Look up ODI 11746121 at NHTSA ↗
2026-07	1	None	ODI 11747674 When starting the vehicle and placing it in reverse, the center screen was frozen and did not show the backup camera or other sfaety information. Safety was put at risk because reverse visiblity / backover prevention were impaired. Other functions such as reverse auto brake were likely unavailable, or a least unmonitored (rear cross traffic allert was definitely unavailable as it depends on the center screen). This was resolved by re-parking the vehicle and rebooting the infotainment system / center screen. It has not been independently reprodu… Look up ODI 11747674 at NHTSA ↗
2026-08	3	None	ODI 11754613 Electric vehicle DC charging pins have defective insulator on its tip. The insulator freely rotates, is loose, and one has fallen off or can get stuck in charger handles. The easily detachable insulator, if not present, can cause shorting and arcing of high voltage at the charge port. Polestar has specified the charge port is an important safety related component in communications with them. With the defective charge port DC insulator easily falling off, this could lead to electrocution, fire at charge port due to melting pins from arcing, dama… Look up ODI 11754613 at NHTSA ↗ ODI 11755691 Driver information display has not been turning on when car wakes from sleep on hot days, typically over 105 degrees and parked for over five hours. Driver unable to see current speed, current state of charge, etc. Display turns on, with no issues, the next morning or after the car is parked in the shade for more than 30 mins. Look up ODI 11755691 at NHTSA ↗ ODI 11760971 When getting into the vehicle to drive, there are instances where one is unable to put the vehicle into drive. Center driver screen displays an issue “remove charge cable before start” and there is no charging cable connected to the vehicle. I have been put in situations in which I have been late to events, deliveries I had to drop off have been late, and I have been stuck/stranded in random places. Not just the grocery store parking lot or even at home, but peoples driveways while performing deliveries. I would imagine other drivers have been … Look up ODI 11760971 at NHTSA ↗
2026-09	0	None	No examples available for this selection.
2026-10 (partial)	0	None	No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Observation windowFirst model yearSecond model year

2022: 59 complaints · 2023: 106 complaints

Equal observation windows
Model year	Through age 0	Through age 1	Through age 2
2022	35	37	59
2023	5	25	106

Date coverage across each selected cohort

Date basis for all complaints in selected model years
Year	Incident dates used	Filing date fallbacks	Excluded dates
2022	303	0	2
2023	116	0	0

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
Component	Back Over Prevention: Sensing System: Camera	Electrical System	Unknown Or Other	Visibility/Wiper	Back Over Prevention: Rearview System Braking	Fuel/Propulsion System	Back Over Prevention: Warnings	Lane Departure: Blind Spot Detection
Back Over Prevention: Sensing System: Camera	—	3 ODI 11587086 The car's rear camera freezes up for a few second and then blacks out intermittently. An error code even appears, "Camera is temporarily unavailable." I am terrified that one of my kids (or someone else) is going to run behind the car and I won't realize it because the camera is frozen. I know other owners are experiencing this, too, and it's only a matter of time until it kills someone. Look up ODI 11587086 at NHTSA ↗ ODI 11587335 There are two major mechanical problems: 1. The backup camera is unreliable and dangerous. It flickers horribly while in use, often blacking out for multiple seconds at a time. 2. The automatic braking feature is overly sensitive and occasionally slams the brakes when you're trying to park, making you think you've hit something. I've asked Polestar to fix both of these issues, or to at least disable the automatic braking. No luck. Look up ODI 11587335 at NHTSA ↗ ODI 11717731 The polestar 2 continues to be unsafe. When reversing the rear camera freezes up always, and takes minutes to stop lagging, being very unsafe when backing up onto a busy road out of the driveway. One pedal drive glitches and fails to brake when letting off the foot, another safety concern. TCAM and connection issues, my IPhone 16 constantly drops Bluetooth to the car, and when it drops connection it takes a hard reboot to the car for it to connect again. Front suspension knocking and clicking sound. When turning the front struts knock, and w… Look up ODI 11717731 at NHTSA ↗	1 ODI 11588708 The rear view camera system constantly switches from rear view to 360 degree view. In rear view mode the screen will go black for several seconds then back to rear camera view. This behavior can repeat for minutes until it stabilizes and then shows the rear view camera without interruption. This puts pedestrian safety at risk during the periods when the screen goes black. This has been reported by many customers in popular forum posts. My vehicle has not been inspected yet. Look up ODI 11588708 at NHTSA ↗	1 ODI 11587086 The car's rear camera freezes up for a few second and then blacks out intermittently. An error code even appears, "Camera is temporarily unavailable." I am terrified that one of my kids (or someone else) is going to run behind the car and I won't realize it because the camera is frozen. I know other owners are experiencing this, too, and it's only a matter of time until it kills someone. Look up ODI 11587086 at NHTSA ↗	2 ODI 11711425 The screen was already running slowly, I placed the car in reverse to exit a parking space. Instead of displaying the backup camera, the IHU rebooted and there was no backup camera view or rear cross traffic information available. Audible turn signals and exterior speakers were also impacted. I believe the issue was the IHU rebooting due to low memory,. There was no accident, so nothing to inspect, but you are welcome to send somebody out to look at the car. Safety? There was no rear camera view, none of the usual sounds while backing up, and t… Look up ODI 11711425 at NHTSA ↗ ODI 11747674 When starting the vehicle and placing it in reverse, the center screen was frozen and did not show the backup camera or other sfaety information. Safety was put at risk because reverse visiblity / backover prevention were impaired. Other functions such as reverse auto brake were likely unavailable, or a least unmonitored (rear cross traffic allert was definitely unavailable as it depends on the center screen). This was resolved by re-parking the vehicle and rebooting the infotainment system / center screen. It has not been independently reprodu… Look up ODI 11747674 at NHTSA ↗	0	1 ODI 11747674 When starting the vehicle and placing it in reverse, the center screen was frozen and did not show the backup camera or other sfaety information. Safety was put at risk because reverse visiblity / backover prevention were impaired. Other functions such as reverse auto brake were likely unavailable, or a least unmonitored (rear cross traffic allert was definitely unavailable as it depends on the center screen). This was resolved by re-parking the vehicle and rebooting the infotainment system / center screen. It has not been independently reprodu… Look up ODI 11747674 at NHTSA ↗	1 ODI 11620493 Backup camera fails to activate instead a message on the screen appears saying 'Camera is temporary unavailable'. Without cameras it's difficult to see directly behind the car and around blind spots endangering pedestrians. This occurs at least once a week and I've started documenting the occurrences. According to dealer this is a known issue to Polestar. The dealer did update the software which has not fixed the issue. Polestar also recommended restarting the infotainment system and TCAM which takes several minutes and does not fix the issue. … Look up ODI 11620493 at NHTSA ↗
Electrical System	3 ODI 11587086 The car's rear camera freezes up for a few second and then blacks out intermittently. An error code even appears, "Camera is temporarily unavailable." I am terrified that one of my kids (or someone else) is going to run behind the car and I won't realize it because the camera is frozen. I know other owners are experiencing this, too, and it's only a matter of time until it kills someone. Look up ODI 11587086 at NHTSA ↗ ODI 11587335 There are two major mechanical problems: 1. The backup camera is unreliable and dangerous. It flickers horribly while in use, often blacking out for multiple seconds at a time. 2. The automatic braking feature is overly sensitive and occasionally slams the brakes when you're trying to park, making you think you've hit something. I've asked Polestar to fix both of these issues, or to at least disable the automatic braking. No luck. Look up ODI 11587335 at NHTSA ↗ ODI 11717731 The polestar 2 continues to be unsafe. When reversing the rear camera freezes up always, and takes minutes to stop lagging, being very unsafe when backing up onto a busy road out of the driveway. One pedal drive glitches and fails to brake when letting off the foot, another safety concern. TCAM and connection issues, my IPhone 16 constantly drops Bluetooth to the car, and when it drops connection it takes a hard reboot to the car for it to connect again. Front suspension knocking and clicking sound. When turning the front struts knock, and w… Look up ODI 11717731 at NHTSA ↗	—	11 ODI 11451202 4G LTE (TCAM) lost cellular signal, which controls all connectivity to car including entertainment, driver assistance, SOS and sometimes access to unlock/lock car Look up ODI 11451202 at NHTSA ↗ ODI 11455766 3/3/22 TCAM went out no LTE no GPS no SOS no Roadside Assistance called dealer had appt for 3/5/22 to have repaired picked up that afternoon everything worked this afternoon 3/8/22 it all went out again will call dealer again tomorrow and miss more work due to this Look up ODI 11455766 at NHTSA ↗ ODI 11455935 Constant issues with the cars data connection causing an inability to operate certain functions of the car. This includes safety related actions like SOS and Connect. Aside from the possible safety issues, the dropping of data to the car prevents a multitude of features from being available to those in the vehicle. This happens on many occasions across a wide range of driving scenarios. The car is brand new and started this behavior less than 200 miles after purchase. There is a connection icon that shows a data error, with no other indicato… Look up ODI 11455935 at NHTSA ↗	4 ODI 11461741 On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My wife and I were able to capture this on video: https://youtu.be/z9HAa2Yo-6I (tried all modes , you can see the dash) https://youtu.be/WX73OU4hBy4 (both interior and exterior view to see the DRLs are actually not on when… Look up ODI 11461741 at NHTSA ↗ ODI 11587086 The car's rear camera freezes up for a few second and then blacks out intermittently. An error code even appears, "Camera is temporarily unavailable." I am terrified that one of my kids (or someone else) is going to run behind the car and I won't realize it because the camera is frozen. I know other owners are experiencing this, too, and it's only a matter of time until it kills someone. Look up ODI 11587086 at NHTSA ↗ ODI 11677679 Camera unavailable when reversing and all camera types unavailable when clicking on camera tab all types of camera are also unavailable. When NHTSA mandate they replace the infotainment system with one that has a processor and RAM capable of powering this? Infosys and polestar are not forthcoming in patching this. Poor coding and underpowered hardware is a serious issue… Look up ODI 11677679 at NHTSA ↗	1 ODI 11594946 Rear back up camera keeps going in / out, freezing and I have almost hit cars/people because I thought the car was stationary (screen frozen). The screen flickers constantly making backing up very treacherous. Look up ODI 11594946 at NHTSA ↗	4 ODI 11475355 Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been en… Look up ODI 11475355 at NHTSA ↗ ODI 11702100 The vehicle was charging from 11% of charge from a DC fasts charging station. The car was locked and charging. When I came back out to the car, I noticed it had stopped charging at 76%. I then tried to start the charge again and the car just showed an error. I then tried the 3 other available chargers (1 of the 4 was in use by another car), and the car did not charge at any of them, showing that same error message. When I proceeded to try to drive the car this time, I received an error message on the dash stating: "Propulsion system Service req… Look up ODI 11702100 at NHTSA ↗ ODI 11754613 Electric vehicle DC charging pins have defective insulator on its tip. The insulator freely rotates, is loose, and one has fallen off or can get stuck in charger handles. The easily detachable insulator, if not present, can cause shorting and arcing of high voltage at the charge port. Polestar has specified the charge port is an important safety related component in communications with them. With the defective charge port DC insulator easily falling off, this could lead to electrocution, fire at charge port due to melting pins from arcing, dama… Look up ODI 11754613 at NHTSA ↗	0	1 ODI 11737480 A new software update was recently released to fix a previous recall of the backup camera. Ever since that version 5 of the software was released, the display unit computer randomly resets during the drive. During the report, all blind spot, cruise control, lane sensing, sensors, etc are not working and take multiple minutes to turn on and the activate. Look up ODI 11737480 at NHTSA ↗
Unknown Or Other	1 ODI 11588708 The rear view camera system constantly switches from rear view to 360 degree view. In rear view mode the screen will go black for several seconds then back to rear camera view. This behavior can repeat for minutes until it stabilizes and then shows the rear view camera without interruption. This puts pedestrian safety at risk during the periods when the screen goes black. This has been reported by many customers in popular forum posts. My vehicle has not been inspected yet. Look up ODI 11588708 at NHTSA ↗	11 ODI 11451202 4G LTE (TCAM) lost cellular signal, which controls all connectivity to car including entertainment, driver assistance, SOS and sometimes access to unlock/lock car Look up ODI 11451202 at NHTSA ↗ ODI 11455766 3/3/22 TCAM went out no LTE no GPS no SOS no Roadside Assistance called dealer had appt for 3/5/22 to have repaired picked up that afternoon everything worked this afternoon 3/8/22 it all went out again will call dealer again tomorrow and miss more work due to this Look up ODI 11455766 at NHTSA ↗ ODI 11455935 Constant issues with the cars data connection causing an inability to operate certain functions of the car. This includes safety related actions like SOS and Connect. Aside from the possible safety issues, the dropping of data to the car prevents a multitude of features from being available to those in the vehicle. This happens on many occasions across a wide range of driving scenarios. The car is brand new and started this behavior less than 200 miles after purchase. There is a connection icon that shows a data error, with no other indicato… Look up ODI 11455935 at NHTSA ↗	—	10 ODI 11597064 When placing car into reverse the backup camera does not work and instead displays message "Camera is temporarily unavailable" Car was taken into Polestar service 5/24/24 for issue and IHU was reset and was told that issue is from a software glitch that will be addressed by an OTA update but no ETA. Problem returned less than a week later. Contacted customer service and told same thing but no estimate when a fix will be released. This is not acceptable and car is unsafe to back up due to blind spots from the cars design. Look up ODI 11597064 at NHTSA ↗ ODI 11612420 NHTSA Campaign Number: 24V477000 Recall was complete via a software update performed by the dealership to version 3.1.9. After the recall was successfully performed, I am continuing to experience an issue where the rear view camera image does not display. When putting the vehicle in reverse, I get an error on the infotainment screen : "camera is temporarily unavailable" Look up ODI 11612420 at NHTSA ↗ ODI 11673087 The rear-view camera continues to be an issue and is worse with each software update that is installed, in an attempt to fix the camera. When entering the car and shifting into reverse, the rear camera does not show and states 'unavailable'. This issue has persisted for over a year. Given the small rear window and potential blind spots, the rear camera is an important safety tool. In addition, the latest fix has resulted in sensors not making an audible sound about 50% of the time (rear cross traffic, parking sensors, etc.). The issue with… Look up ODI 11673087 at NHTSA ↗	3 ODI 11605606 Recently, Polestar released a version of the onboard OS "Android Automotive" that was supposed to deal with an existing safety issue that has been reported to the nhtsa involving the rear view camera being unresponsive/blinking. The version of software released to address this is 3.1.9. Unfortunately, under this new software, the car's camera system has become completely unavailable, with the OS displaying "camera is temporarily unavailable". Look up ODI 11605606 at NHTSA ↗ ODI 11669252 My car is on the latest update (3.6.4) and the rear back-up camera and related reversing safety systems still malfunction. The camera feed is choppy and stutters which is disorienting. Additionally, the camera will suddenly go from functional to a blank screen while relying on it to reverse. I believe this is due to Polestar's outdated processor included in the infotainment module. They've sent many software updates and none have worked. This puts pedestrians, other drivers and myself at risk when I am reversing. All components are said to be … Look up ODI 11669252 at NHTSA ↗ ODI 11683669 ALL CAMERAS HAVE STOPPED WORKING. I ALSO CANNOT ACCESS THE REAR-AUTO BARKE CONTROL. I ALREADY REPORTED THIS TO NHTSA. THE DEALERSHIP LEFT ME 1 MESSAGE TO BOOK AN APPOINTMENT, AND HENCE IGNORED MY RETURN PHONE CALLS. Look up ODI 11683669 at NHTSA ↗	1 ODI 11475355 Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been en… Look up ODI 11475355 at NHTSA ↗	3 ODI 11630201 The backup camera has frequent delays in activating -- approximately 5 seconds and regularly shows an error message with a black screen stating that the "camera is temporarily unavailable." I'm providing documentation from a November 22nd incident, but it happens more frequently. Look up ODI 11630201 at NHTSA ↗ ODI 11669252 My car is on the latest update (3.6.4) and the rear back-up camera and related reversing safety systems still malfunction. The camera feed is choppy and stutters which is disorienting. Additionally, the camera will suddenly go from functional to a blank screen while relying on it to reverse. I believe this is due to Polestar's outdated processor included in the infotainment module. They've sent many software updates and none have worked. This puts pedestrians, other drivers and myself at risk when I am reversing. All components are said to be … Look up ODI 11669252 at NHTSA ↗ ODI 11669958 While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle. Shortly after the accident, I received a safety recall notice from the manufacturer stating… Look up ODI 11669958 at NHTSA ↗	2 ODI 11630201 The backup camera has frequent delays in activating -- approximately 5 seconds and regularly shows an error message with a black screen stating that the "camera is temporarily unavailable." I'm providing documentation from a November 22nd incident, but it happens more frequently. Look up ODI 11630201 at NHTSA ↗ ODI 11679473 The backup camera will not work at all. In fact none of the cameras are working. My firmware/software is up to date. The service center can’t book me until 2 months from now. That’s too much time. It isn’t safe because the rear window is so small. This car was designed to work with cameras. The screen says “Camera is temporarily unavailable.” Look up ODI 11679473 at NHTSA ↗
Visibility/Wiper	1 ODI 11587086 The car's rear camera freezes up for a few second and then blacks out intermittently. An error code even appears, "Camera is temporarily unavailable." I am terrified that one of my kids (or someone else) is going to run behind the car and I won't realize it because the camera is frozen. I know other owners are experiencing this, too, and it's only a matter of time until it kills someone. Look up ODI 11587086 at NHTSA ↗	4 ODI 11461741 On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My wife and I were able to capture this on video: https://youtu.be/z9HAa2Yo-6I (tried all modes , you can see the dash) https://youtu.be/WX73OU4hBy4 (both interior and exterior view to see the DRLs are actually not on when… Look up ODI 11461741 at NHTSA ↗ ODI 11587086 The car's rear camera freezes up for a few second and then blacks out intermittently. An error code even appears, "Camera is temporarily unavailable." I am terrified that one of my kids (or someone else) is going to run behind the car and I won't realize it because the camera is frozen. I know other owners are experiencing this, too, and it's only a matter of time until it kills someone. Look up ODI 11587086 at NHTSA ↗ ODI 11677679 Camera unavailable when reversing and all camera types unavailable when clicking on camera tab all types of camera are also unavailable. When NHTSA mandate they replace the infotainment system with one that has a processor and RAM capable of powering this? Infosys and polestar are not forthcoming in patching this. Poor coding and underpowered hardware is a serious issue… Look up ODI 11677679 at NHTSA ↗	10 ODI 11597064 When placing car into reverse the backup camera does not work and instead displays message "Camera is temporarily unavailable" Car was taken into Polestar service 5/24/24 for issue and IHU was reset and was told that issue is from a software glitch that will be addressed by an OTA update but no ETA. Problem returned less than a week later. Contacted customer service and told same thing but no estimate when a fix will be released. This is not acceptable and car is unsafe to back up due to blind spots from the cars design. Look up ODI 11597064 at NHTSA ↗ ODI 11612420 NHTSA Campaign Number: 24V477000 Recall was complete via a software update performed by the dealership to version 3.1.9. After the recall was successfully performed, I am continuing to experience an issue where the rear view camera image does not display. When putting the vehicle in reverse, I get an error on the infotainment screen : "camera is temporarily unavailable" Look up ODI 11612420 at NHTSA ↗ ODI 11673087 The rear-view camera continues to be an issue and is worse with each software update that is installed, in an attempt to fix the camera. When entering the car and shifting into reverse, the rear camera does not show and states 'unavailable'. This issue has persisted for over a year. Given the small rear window and potential blind spots, the rear camera is an important safety tool. In addition, the latest fix has resulted in sensors not making an audible sound about 50% of the time (rear cross traffic, parking sensors, etc.). The issue with… Look up ODI 11673087 at NHTSA ↗	—	1 ODI 11683669 ALL CAMERAS HAVE STOPPED WORKING. I ALSO CANNOT ACCESS THE REAR-AUTO BARKE CONTROL. I ALREADY REPORTED THIS TO NHTSA. THE DEALERSHIP LEFT ME 1 MESSAGE TO BOOK AN APPOINTMENT, AND HENCE IGNORED MY RETURN PHONE CALLS. Look up ODI 11683669 at NHTSA ↗	0	0	2 ODI 11679473 The backup camera will not work at all. In fact none of the cameras are working. My firmware/software is up to date. The service center can’t book me until 2 months from now. That’s too much time. It isn’t safe because the rear window is so small. This car was designed to work with cameras. The screen says “Camera is temporarily unavailable.” Look up ODI 11679473 at NHTSA ↗ ODI 11691329 Backup camera can fail to start when putting car in reverse. When backup camera does start, it can also suddenly stop during active reversal so that the driver is then reversing with zero visibility. All car audio can stop or suddenly fail to start in the car. This impacts sensors, blind spot warnings, etc. Driver is reliant and conditioned to hearing these sensors for lane keeping, safety, turn signal sounds, etc and without this - driver can dangerously assume there are no issues. Issues have been reproduced and confirmed by dealer, dealer … Look up ODI 11691329 at NHTSA ↗
Back Over Prevention: Rearview System Braking	2 ODI 11711425 The screen was already running slowly, I placed the car in reverse to exit a parking space. Instead of displaying the backup camera, the IHU rebooted and there was no backup camera view or rear cross traffic information available. Audible turn signals and exterior speakers were also impacted. I believe the issue was the IHU rebooting due to low memory,. There was no accident, so nothing to inspect, but you are welcome to send somebody out to look at the car. Safety? There was no rear camera view, none of the usual sounds while backing up, and t… Look up ODI 11711425 at NHTSA ↗ ODI 11747674 When starting the vehicle and placing it in reverse, the center screen was frozen and did not show the backup camera or other sfaety information. Safety was put at risk because reverse visiblity / backover prevention were impaired. Other functions such as reverse auto brake were likely unavailable, or a least unmonitored (rear cross traffic allert was definitely unavailable as it depends on the center screen). This was resolved by re-parking the vehicle and rebooting the infotainment system / center screen. It has not been independently reprodu… Look up ODI 11747674 at NHTSA ↗	1 ODI 11594946 Rear back up camera keeps going in / out, freezing and I have almost hit cars/people because I thought the car was stationary (screen frozen). The screen flickers constantly making backing up very treacherous. Look up ODI 11594946 at NHTSA ↗	3 ODI 11605606 Recently, Polestar released a version of the onboard OS "Android Automotive" that was supposed to deal with an existing safety issue that has been reported to the nhtsa involving the rear view camera being unresponsive/blinking. The version of software released to address this is 3.1.9. Unfortunately, under this new software, the car's camera system has become completely unavailable, with the OS displaying "camera is temporarily unavailable". Look up ODI 11605606 at NHTSA ↗ ODI 11669252 My car is on the latest update (3.6.4) and the rear back-up camera and related reversing safety systems still malfunction. The camera feed is choppy and stutters which is disorienting. Additionally, the camera will suddenly go from functional to a blank screen while relying on it to reverse. I believe this is due to Polestar's outdated processor included in the infotainment module. They've sent many software updates and none have worked. This puts pedestrians, other drivers and myself at risk when I am reversing. All components are said to be … Look up ODI 11669252 at NHTSA ↗ ODI 11683669 ALL CAMERAS HAVE STOPPED WORKING. I ALSO CANNOT ACCESS THE REAR-AUTO BARKE CONTROL. I ALREADY REPORTED THIS TO NHTSA. THE DEALERSHIP LEFT ME 1 MESSAGE TO BOOK AN APPOINTMENT, AND HENCE IGNORED MY RETURN PHONE CALLS. Look up ODI 11683669 at NHTSA ↗	1 ODI 11683669 ALL CAMERAS HAVE STOPPED WORKING. I ALSO CANNOT ACCESS THE REAR-AUTO BARKE CONTROL. I ALREADY REPORTED THIS TO NHTSA. THE DEALERSHIP LEFT ME 1 MESSAGE TO BOOK AN APPOINTMENT, AND HENCE IGNORED MY RETURN PHONE CALLS. Look up ODI 11683669 at NHTSA ↗	—	0	4 ODI 11453599 Modem failed on vehicle on 02/04/222. Vehicle went in for diagnostic service on that issue on 02/14/2022. Manufacturer installed new software update which added Auto Brake part of Cross Traffic Alert is to stop the vehicle in the shortest possible distance to avoid collision and did not tell me it was added or advise how to disable it. On the morning of 2/15/2022, while using due caution and circumspection, I attempted to back into my flat, level and unobstructed residential driveway. For no reason at all, a loud noise went off and, for no reas… Look up ODI 11453599 at NHTSA ↗ ODI 11669252 My car is on the latest update (3.6.4) and the rear back-up camera and related reversing safety systems still malfunction. The camera feed is choppy and stutters which is disorienting. Additionally, the camera will suddenly go from functional to a blank screen while relying on it to reverse. I believe this is due to Polestar's outdated processor included in the infotainment module. They've sent many software updates and none have worked. This puts pedestrians, other drivers and myself at risk when I am reversing. All components are said to be … Look up ODI 11669252 at NHTSA ↗ ODI 11688713 Chinese made EV that does not comply with US standards of having a functioning backup camera. Every day my backup camera has been failing with the same error 'Camera is temporary unavailable'. This is even after the latest software update that was supposed to fix the issue. Look up ODI 11688713 at NHTSA ↗	1 ODI 11688713 Chinese made EV that does not comply with US standards of having a functioning backup camera. Every day my backup camera has been failing with the same error 'Camera is temporary unavailable'. This is even after the latest software update that was supposed to fix the issue. Look up ODI 11688713 at NHTSA ↗
Fuel/Propulsion System	0	4 ODI 11475355 Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been en… Look up ODI 11475355 at NHTSA ↗ ODI 11702100 The vehicle was charging from 11% of charge from a DC fasts charging station. The car was locked and charging. When I came back out to the car, I noticed it had stopped charging at 76%. I then tried to start the charge again and the car just showed an error. I then tried the 3 other available chargers (1 of the 4 was in use by another car), and the car did not charge at any of them, showing that same error message. When I proceeded to try to drive the car this time, I received an error message on the dash stating: "Propulsion system Service req… Look up ODI 11702100 at NHTSA ↗ ODI 11754613 Electric vehicle DC charging pins have defective insulator on its tip. The insulator freely rotates, is loose, and one has fallen off or can get stuck in charger handles. The easily detachable insulator, if not present, can cause shorting and arcing of high voltage at the charge port. Polestar has specified the charge port is an important safety related component in communications with them. With the defective charge port DC insulator easily falling off, this could lead to electrocution, fire at charge port due to melting pins from arcing, dama… Look up ODI 11754613 at NHTSA ↗	1 ODI 11475355 Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been en… Look up ODI 11475355 at NHTSA ↗	0	0	—	0	0
Back Over Prevention: Warnings	1 ODI 11747674 When starting the vehicle and placing it in reverse, the center screen was frozen and did not show the backup camera or other sfaety information. Safety was put at risk because reverse visiblity / backover prevention were impaired. Other functions such as reverse auto brake were likely unavailable, or a least unmonitored (rear cross traffic allert was definitely unavailable as it depends on the center screen). This was resolved by re-parking the vehicle and rebooting the infotainment system / center screen. It has not been independently reprodu… Look up ODI 11747674 at NHTSA ↗	0	3 ODI 11630201 The backup camera has frequent delays in activating -- approximately 5 seconds and regularly shows an error message with a black screen stating that the "camera is temporarily unavailable." I'm providing documentation from a November 22nd incident, but it happens more frequently. Look up ODI 11630201 at NHTSA ↗ ODI 11669252 My car is on the latest update (3.6.4) and the rear back-up camera and related reversing safety systems still malfunction. The camera feed is choppy and stutters which is disorienting. Additionally, the camera will suddenly go from functional to a blank screen while relying on it to reverse. I believe this is due to Polestar's outdated processor included in the infotainment module. They've sent many software updates and none have worked. This puts pedestrians, other drivers and myself at risk when I am reversing. All components are said to be … Look up ODI 11669252 at NHTSA ↗ ODI 11669958 While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle. Shortly after the accident, I received a safety recall notice from the manufacturer stating… Look up ODI 11669958 at NHTSA ↗	0	4 ODI 11453599 Modem failed on vehicle on 02/04/222. Vehicle went in for diagnostic service on that issue on 02/14/2022. Manufacturer installed new software update which added Auto Brake part of Cross Traffic Alert is to stop the vehicle in the shortest possible distance to avoid collision and did not tell me it was added or advise how to disable it. On the morning of 2/15/2022, while using due caution and circumspection, I attempted to back into my flat, level and unobstructed residential driveway. For no reason at all, a loud noise went off and, for no reas… Look up ODI 11453599 at NHTSA ↗ ODI 11669252 My car is on the latest update (3.6.4) and the rear back-up camera and related reversing safety systems still malfunction. The camera feed is choppy and stutters which is disorienting. Additionally, the camera will suddenly go from functional to a blank screen while relying on it to reverse. I believe this is due to Polestar's outdated processor included in the infotainment module. They've sent many software updates and none have worked. This puts pedestrians, other drivers and myself at risk when I am reversing. All components are said to be … Look up ODI 11669252 at NHTSA ↗ ODI 11688713 Chinese made EV that does not comply with US standards of having a functioning backup camera. Every day my backup camera has been failing with the same error 'Camera is temporary unavailable'. This is even after the latest software update that was supposed to fix the issue. Look up ODI 11688713 at NHTSA ↗	0	—	2 ODI 11630201 The backup camera has frequent delays in activating -- approximately 5 seconds and regularly shows an error message with a black screen stating that the "camera is temporarily unavailable." I'm providing documentation from a November 22nd incident, but it happens more frequently. Look up ODI 11630201 at NHTSA ↗ ODI 11688713 Chinese made EV that does not comply with US standards of having a functioning backup camera. Every day my backup camera has been failing with the same error 'Camera is temporary unavailable'. This is even after the latest software update that was supposed to fix the issue. Look up ODI 11688713 at NHTSA ↗
Lane Departure: Blind Spot Detection	1 ODI 11620493 Backup camera fails to activate instead a message on the screen appears saying 'Camera is temporary unavailable'. Without cameras it's difficult to see directly behind the car and around blind spots endangering pedestrians. This occurs at least once a week and I've started documenting the occurrences. According to dealer this is a known issue to Polestar. The dealer did update the software which has not fixed the issue. Polestar also recommended restarting the infotainment system and TCAM which takes several minutes and does not fix the issue. … Look up ODI 11620493 at NHTSA ↗	1 ODI 11737480 A new software update was recently released to fix a previous recall of the backup camera. Ever since that version 5 of the software was released, the display unit computer randomly resets during the drive. During the report, all blind spot, cruise control, lane sensing, sensors, etc are not working and take multiple minutes to turn on and the activate. Look up ODI 11737480 at NHTSA ↗	2 ODI 11630201 The backup camera has frequent delays in activating -- approximately 5 seconds and regularly shows an error message with a black screen stating that the "camera is temporarily unavailable." I'm providing documentation from a November 22nd incident, but it happens more frequently. Look up ODI 11630201 at NHTSA ↗ ODI 11679473 The backup camera will not work at all. In fact none of the cameras are working. My firmware/software is up to date. The service center can’t book me until 2 months from now. That’s too much time. It isn’t safe because the rear window is so small. This car was designed to work with cameras. The screen says “Camera is temporarily unavailable.” Look up ODI 11679473 at NHTSA ↗	2 ODI 11679473 The backup camera will not work at all. In fact none of the cameras are working. My firmware/software is up to date. The service center can’t book me until 2 months from now. That’s too much time. It isn’t safe because the rear window is so small. This car was designed to work with cameras. The screen says “Camera is temporarily unavailable.” Look up ODI 11679473 at NHTSA ↗ ODI 11691329 Backup camera can fail to start when putting car in reverse. When backup camera does start, it can also suddenly stop during active reversal so that the driver is then reversing with zero visibility. All car audio can stop or suddenly fail to start in the car. This impacts sensors, blind spot warnings, etc. Driver is reliant and conditioned to hearing these sensors for lane keeping, safety, turn signal sounds, etc and without this - driver can dangerously assume there are no issues. Issues have been reproduced and confirmed by dealer, dealer … Look up ODI 11691329 at NHTSA ↗	1 ODI 11688713 Chinese made EV that does not comply with US standards of having a functioning backup camera. Every day my backup camera has been failing with the same error 'Camera is temporary unavailable'. This is even after the latest software update that was supposed to fix the issue. Look up ODI 11688713 at NHTSA ↗	0	2 ODI 11630201 The backup camera has frequent delays in activating -- approximately 5 seconds and regularly shows an error message with a black screen stating that the "camera is temporarily unavailable." I'm providing documentation from a November 22nd incident, but it happens more frequently. Look up ODI 11630201 at NHTSA ↗ ODI 11688713 Chinese made EV that does not comply with US standards of having a functioning backup camera. Every day my backup camera has been failing with the same error 'Camera is temporary unavailable'. This is even after the latest software update that was supposed to fix the issue. Look up ODI 11688713 at NHTSA ↗	—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

Search patterns

3 patterns with matching reports.

Warning lights and dashboard alerts

4 mentions · 1.3% of complaints

Median mileage: 16,500 mi (2 usable records).

ODI 11515607 · 13,000 mi

The contact owns a 2022 Polestar PS2. The contact stated while exiting a parking lot, the vehicle started jerking and decelerated, followed by the turtle mode warning light being illuminated. The contact was able to make it home safely. The vehicle was towed to the dealer for diagnostic testing, but the dealer stated that no failure was found. On another occasion, while driving 65 MPH, the collision warning light illuminated and made a beeping sound. The vehicle steered independently out the lane. The contact was able to steer the vehicle back …

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ODI 11592491 · 20,000 mi

The contact owns a 2022 Polestar Polestar 2. The contact stated that while reversing, the contact became aware that the back-up camera display had failed to display an image and was flickering on and off. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.

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ODI 11669990

When reversing the car, the rear view camera will malfunction and there will be a message that says "camera not available." This does not happen every time but it does happen once in a few times, which makes backing up dangerous. Polestar has put out an OTA update to fix this but it still occurs for me. The problem hasn't been seen by a dealer, the police, or insurance, etc. No warning lights or any indications that there is anything wrong.

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Matching rule

\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Brake response concerns

2 mentions · 0.7% of complaints

Median mileage: Unavailable (0 usable records).

ODI 11627823

I was driving my Polestar 2 and approaching a stopped vehicle ahead of me on [XXX] [XXX]. The one-pedal driving function successfully brought me to a complete stop (12:41:33PM). However, 3 seconds after the complete stop, at 12:41:36PM the car suddenly started moving on its own and accelerated towards the car in front of me. Fortunately I was able to brake using the brake pedal to prevent a collision. Dash cam video: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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ODI 11667921

After the update that should fix the car, it now has several issues. One Pedal Driving doesn't work. When using One Pedal Driving the car should stop when you release the gas. Now the car continues to roll. It is reporting "Brake Failure" and "Collision Detection Failure". Polestar is saying this is normal after the update and it should fix itself in time. Unacceptable, the car has has issues for a year without any updates. Then this is released and makes it work.

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Matching rule

Hard or delayed shifting

1 mentions · 0.3% of complaints

Median mileage: 13,000 mi (1 usable records).

ODI 11515607 · 13,000 mi

Look up ODI 11515607 at NHTSA ↗

Matching rule