Auto Recall Watch
U.S. public vehicle records

2017 Cadillac XT5: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

124 owner complaints analyzed

1 distinct recall campaigns

14,000 mi median reported failure mileage

Scope: 2017 model year. Data updated: . 68 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Unknown Or Other is the most frequently named component, appearing in 26 of 124 complaints (21.0%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior2923.4%
Steering behavior2217.7%
Transmission and shifting1713.7%
Electrical and battery issues97.3%
Engine operation54.0%
Fuel system concerns21.6%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Unknown Or Other
26
Power Train
25
Engine
24
Electrical System
20
Steering
15
Service Brakes
14
Vehicle Speed Control
9
Wheels
8
Component breakdown data
CategoryCount
Unknown Or Other26
Power Train25
Engine24
Electrical System20
Steering15
Service Brakes14
Vehicle Speed Control9
Wheels8

Unknown Or Other: 26; Power Train: 25; Engine: 24; Electrical System: 20; Steering: 15; Service Brakes: 14; Vehicle Speed Control: 9; Wheels: 8

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
48
25,000 to 49,999
11
50,000 to 74,999
8
75,000 to 99,999
1
100,000 to 149,999
0
150,000 and above
0
Reported problems by failure mileage data
CategoryCount
Under 25,00048
25,000 to 49,99911
50,000 to 74,9998
75,000 to 99,9991
100,000 to 149,9990
150,000 and above0

Under 25,000: 48; 25,000 to 49,999: 11; 50,000 to 74,999: 8; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (48). 56 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2016
7
2017
21
2018
8
2019
18
2020
4
2021
10
2022
8
2023
10
2024
15
2025
12
2026
11
Complaints over time data
CategoryCount
20167
201721
20188
201918
20204
202110
20228
202310
202415
202512
202611

2016: 7; 2017: 21; 2018: 8; 2019: 18; 2020: 4; 2021: 10; 2022: 8; 2023: 10; 2024: 15; 2025: 12; 2026: 11

Pattern summary

Unknown Or Other leads the component reports. Braking behavior appears in 29 complaint narratives. Steering behavior appears in 22 complaint narratives. Transmission and shifting appears in 17 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10876001 · 2016-06-22 (June 22, 2016)

THIS CAR WAS SOLD TO ME WITH A DRIVER AWARENESS PACKAGE THAT INCLUDES LOW SPEED FRONT BRAKING AND I AM UNABLE TO GET IT TO WORK, A SALESPERSON DROVE THE CAR AND COULD NOT GET IT TO WORK AND A CADILLAC MECHANIC AT LINUS CADILLAC IN VERO BEACH, FL. DROVE THE CAR AND COULD NOT MAKE IT WORK.. THE CAR HAS BEEN TO TWO DEALERSHIPS FOR THIS ISSUE AND THE LAST DEALER MECHANIC AT LINUS ADVISED ME THAT THE SYSTEM IS NOT WORKING. CADILLAC DENIES THIS AND CLAIMS THE SYSTEM CANNOT BE TESTED BUT THAT IT IS IN THE CAR AND WILL WORK. I HAVE NEVER HEARD OF ANY S…

Owner-reported narrative. 10 miles reported. Look up ODI 10876001 at NHTSA ↗

Owner report 10914450 · 2016-10-07 (October 7, 2016)

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN DRIVING IN THE SUN AT ANY SPEED, THE WINDSHIELD ACTED LIKE A MIRROR AND CAUSED EVERYTHING ON THE DASHBOARD TO REFLECT ONTO THE WINDSHIELD. THE DRIVER'S VISION WAS OBSCURED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS A SAFETY ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS 250. ..UPDATED 11/21/16 *BF UPDATED 12/13/16.*JB

Owner-reported narrative. 250 miles reported. Look up ODI 10914450 at NHTSA ↗

Owner report 10917280 · 2016-10-19 (October 19, 2016)

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

Owner-reported narrative. 7,000 miles reported. Look up ODI 10917280 at NHTSA ↗

Owner report 10926030 · 2016-11-14 (November 14, 2016)

MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.

Owner-reported narrative. 400 miles reported. Look up ODI 10926030 at NHTSA ↗

Owner report 10926033 · 2016-11-14 (November 14, 2016)

DEFECTIVE UPPER DASHBOARD HAS LARGE BALLOONED AREA IN CENTER WHERE ADHESIVE EITHER FAILED OR WASN'T APPLIED AND LOWER DASHBOARD HAS DEFECTIVE LUMP UNDER MATERIAL. THESE DEFECTS SHOULD NEVER HAVE LEFT THE FACTORY. POOR QUALITY CONTROL. BOTH DASHBOARDS ARE TO BE REPLACED BY DEALER.

Owner-reported narrative. 450 miles reported. Look up ODI 10926033 at NHTSA ↗

Owner report 10926354 · 2016-11-16 (November 16, 2016)

I WAS DRIVING IN TRAFFIC, ABOUT 45MPH, WHEN THE PARKING BRAKE CAME ON, I GOT A CHECK ENGINE LIGHT, SERVICE BRAKE ASSIST, SERVICE STABILITRACK AND ONE OTHER LIGHT ON. I MANAGED TO KEEP IT RUNNING ENOUGH TO NOT GET REAR-ENDED, BUT IT IS NOT SAFE. THE DEALER NOW HAS IT, AND I AM IN A LOANER. THE CAR HAS LESS THAN 2000 MILES ON IT, AND THIS IS THE SECOND CHECK ENGINE LIGHT (THE FIRST DID NOT INVOLVE THE PARKING BRAKE), BUT THE DEALER DID NOT FIND A CONCRETE PROBLEM FOR THE LIGHT. IS THIS GOING TO TURN INTO A RECURRING PROBLEM? IT IS VERY DEFINITELY…

Owner-reported narrative. 1,800 miles reported. Look up ODI 10926354 at NHTSA ↗

Owner report 10933873 · 2016-12-08 (December 8, 2016)

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 20 MPH, THE DRIVER'S SEAT MADE A SNAPPING AND CRACKLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT FRAME WAS REPLACED; HOWEVER THE FAILURE RECURRED. IN ADDITION THE CONTACT STATED THAT THE REAR PASSENGER WHEEL MADE A KNOCKING NOISE WHEN THE VEHICLE DROVE OVER A BUMP OR MAKING TURNS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF TH…

Owner-reported narrative. 3,800 miles reported. Look up ODI 10933873 at NHTSA ↗

Owner report 10966015 · 2017-03-15 (March 15, 2017)

THE CARS AUTO SHUTOFF SHUTS OFF THE INSTANT THAT THE CAR STOPS, AT STOP SIGNS, THE CAR SHUTS OFF CAN THEN STARTING TO PRECEED HESITATES AS IT STARTS. THIS COULD CAUSE A MISJUDGEMENT IN THE ABILITY TO ENTER THE TRAFFIC FLOW AND RESULT IN AN ACCIDENT. THE FEATURE IS NOT ADJUSTABLE.

Owner-reported narrative. 800 miles reported. Look up ODI 10966015 at NHTSA ↗

Recall history

1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

16V802000 · Service Brakes, Hydraulic:Foundation Components:Disc:Caliper

Reported: 2016-11-04 (November 4, 2016)

General Motors LLC (GM) is recalling certain model year 2017 Cadillac XT5 vehicles manufactured April 16, 2016, to May 9, 2016, and 2017 GMC Acadia vehicles manufactured April 19, 2016, to April 22, 2016. The front brake calipers may have a torn or misaligned caliper piston seal which may allow brake fluid to leak.

Consequence: If there is a brake fluid leak, braking performance may be reduced, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will inspect the front brake calipers, replacing the brake caliper assemblies, as necessary, free of charge. The recall began on December 12, 2016. Owners may contact GM customer service at 1-800-458-8006 (Cadillac), or 1-800-462-8782 (GMC). GM's number for this recall is 16096.

NHTSA campaign record ↗
Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

124 unique complaints in this selection. Analysis snapshot: 2026-09-30.

54.8%Usable mileage68 / 124 records
100.0%Valid incident date124 / 124 records
100.0%Valid filing date124 / 124 records
100.0%Ordered incident and filing dates124 / 124 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component2017201820192020202120222023202420252026
Engine
2419.4%
ODI 10926030 · 400 mi

MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.

Look up ODI 10926030 at NHTSA ↗

1522.7%
ODI 11160915 · 10,650 mi

TL* THE CONTACT OWNS A 2018 CADILLAC XT5. THE CONTACT STATED THAT THE FUEL SAFETY INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED FIVE TIMES, BUT THE FUEL SAFETY INDICATOR ILLUMINATED EVERY TIME THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO TAYLOR CADILLAC (6100 CENTRAL AVE, TOLEDO, OH 43615, [phone removed]) WHERE A NEW EVAP PURGE VALVE WAS INSTALLED. SHORTLY AFTERWARDS, THE FUEL INJECTORS WERE REPLACED AND NEW ENGINE BANKS WERE INSTALLED. A FEW MONTHS AGO, THE FUEL SAFETY WARNING INDICATOR ILLUMINATED AGAIN. THE MANUFACTURER WAS MADE AWA…

Look up ODI 11160915 at NHTSA ↗

618.8%
ODI 11206631

AS I WAS DRIVING I SMELLED A BURNING SMELL. A FEW SECONDS LATER SAW A FIRE/SMOKE COMING FROM THE FRONT RIGHT SIDE OF MY CAR. I PULLED OVER AND TOOK A LOOK. CONFIRMED MY CAR WAS ON FIRE. I CALLED 911 WHO CONNECTED ME TO THE FIRE DEPARTMENT. I THEN RAN TO THE GAS STATION AND GOT A FIRE EXTINGUISHER. I THEN USED THE FIRE EXTINGUISHER AND EXTINGUISHED THE FIRE. I MADE A CLAIM WITH MY INSURANCE COMPANY WHO ORDERED A TOW TRUCK TO TRANSPORT THE VEHICLE TO AN AUTO REPAIR SHOP.

Look up ODI 11206631 at NHTSA ↗

417.4%
ODI 11378284 · 1,650 mi

VEHICLE STALLS WITHOUT WARNING. ENGINE STOPS RUNNING. AFTER A SHORT TIME, IT CAN BE STARTED AFTER SEVERAL TRIES. THIS HAS HAPPENED WHILE DRIVING ON A MAJOR CITY STREET, THERE IS A RECALL PENDING FOR REPLACEMNT OF FUEL PUMP MODULE. IN THE MEANTIME IT IS AT DEALER (3 WEEKS) AND THEY HAVEN'T DONE ANYTHING TO FIX SINCE IT DOESN'T STALL IN THEIR TEST DRIVES. IT ONLY STALLED A FEW TIMES IN UNDER 2000 MILES. BUT DEALER DOESN;T WANT TO FIX IF HE'S UNSURE IF THERE IS ANYTHING TO FIX.

Look up ODI 11378284 at NHTSA ↗

212.5%
ODI 11532274

At a red light in traffic, it suddenly shut off the engine, emergency brakes went on, multiple warning lights were on (Low Bat, Low fuel {full of fuel}, lower passenger window, etc..), totally immobilized itself by not being able to start the car or push it with the brakes on! 81 year old female driving and if the car did this at highway speed it could have been a catastrophe! It appeared everything else in the car was working but had 'self immobilized'!

Look up ODI 11532274 at NHTSA ↗

00.0%

No examples available for this selection.

426.7%
ODI 11521656 · 1,000 mi

The contact owns a 2023 Cadillac XT5. The contact stated that on two occasions while driving at approximately 25 MPH, the steering wheel seized, and the vehicle veered to the side of the road. Additionally, the gear shifter malfunctioned and the light to indicate that the vehicle was parked, was inoperable. The ABS, Check engine, powertrain malfunction, and brake warning lights were illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that unknown part needed to be replaced. The manufacturer was notified of the f…

Look up ODI 11521656 at NHTSA ↗

220.0%
ODI 11596124

Engine problem loss of power intermittently no reverse. They replaced clutch parts seals, piston, rings, plates, and plates. Had Vehicle for about 22 days. Driving home after repairs completed. Cluster display- instrument panel went out. Called Dealer and Cadillac assistance. Says there nothing they can do until Cadillac releases a fix. I believe vehicle is a safety risk for the second time with no remedy for instrument panel not functioning. Thank you Greg

Look up ODI 11596124 at NHTSA ↗

233.3%
ODI 11666450

purchased 2024 XT5 brand new less than 6,000 miles SES light on..dealer states part failure w/transmission snap ring-traded vehicle for 2025 XT5. At 5,464 miles SES light comes on-another internal transmission part failure this time control valve body needed to be replaced. The control valve body is currently being recalled in the Cadillac CT5 but GM has not acknowledged issues with the control valve body on the XT5. After leaving the dealership after being serviced for a control valve body replacement I was involved in an accident 79 miles…

Look up ODI 11666450 at NHTSA ↗

00.0%

No examples available for this selection.

Power Train
2520.2%
ODI 10978522 · 970 mi

RANDOMLY, AFTER STARTING THE VEHICLE AND MOVING THE SHIFT LEVER TO REVERSE, THE EMERGENCY BRAKE INDEPENDENTLY SETS SUCH THAT PARK IS DISPLAYED ON THE DASH AS WELL AS REVERSE. IN OTHER WORDS, THE VEHICLE IS IN BOTH REVERSE AND PARK SIMULTANEOUSLY AS DISPLAYED ON THE DASH DISPLAY. HOWEVER, I AM TOLD BY GM THAT THE PARK DISPLAYED ON THE DASH IS REALLY INDICATING THE EMERGENCY BRAKE IS SET AND THAT THE TRANSMISSION IS NOT IN PARK. IF THE VEHICLE CAN INDEPENDTLY SET THE EMERGENCY BRAKE WHEN MOVING THE TRANSMISSION OUT OF PARK, CAN THIS HAPPEN WHEN T…

Look up ODI 10978522 at NHTSA ↗

1116.7%
ODI 11109595 · 2,900 mi

TL* THE CONTACT OWNS A 2018 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 35 MPH, "TRANSMISSION" ILLUMINATED ON THE INSTRUMENT PANEL. WHILE APPROACHING A STOP SIGN, THE VEHICLE INDEPENDENTLY SHIFTED INTO PARK WHILE STILL IN MOTION. THE CONTACT THEN SHIFTED BACK INTO DRIVE AND CONTINUED DRIVING. THE VEHICLE WAS TOWED TO THE DEALER (QUANTRELL CADILLAC, 1490 E NEW CIRCLE ROAD, LEXINGTON, KY 40509) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,900.

Look up ODI 11109595 at NHTSA ↗

00.0%

No examples available for this selection.

730.4%
ODI 11405665 · 25,991 mi

THE CAR SHOWS A WARNING "ENGINE POWER IS REDUCED" THIS IS THE SECOND TIME IN 3 MONTHS. THE CAR REVS AT 5000RPM AND ONLY GOES 15 MPH, VERY DANGEROUS. THE DEALER REPLACED A SENSOR LAST TIME AND SEEMS UNCONCERNED FOR THE SAFETY OF DRIVING.

Look up ODI 11405665 at NHTSA ↗

00.0%

No examples available for this selection.

220.0%
ODI 11546264

Excessive play in transmission. Clunking sound when driving all the time..Seems loose in park mode also.

Look up ODI 11546264 at NHTSA ↗

640.0%
ODI 11502229

11/12/2022 / At Highway speed vehicle became unresponsive to throttle. Engine would increase in RPMs as indicated on Tach and speedometer would show increased speed, but acceleration was not noticeable and a gear grinding sound was heard. Unable to move vehicle in any direction. Vehicle towed to dealer and was told the left front axel pulled out of transmission. Dealer was asked to return defective drive shaft to GM but was never sent. All this with only 147 miles on odometer. 01/14/2023 / Second time this happened was at 453 miles on odometer …

Look up ODI 11502229 at NHTSA ↗

660.0%
ODI 11588522 · 9,200 mi

The contact owns a 2024 Cadillac XT5. The contact stated while driving at an undisclosed speed and approaching a vehicle ahead, the Forward Collision Avoidance system failed to activate, causing the contact to swerve to avoid a collision. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the sensors, informing the contact that the sensors needed to be reprogrammed. The vehicle was repaired, but the failure reoccurred. The contact also stated that while driving at an undisclosed speed with manu…

Look up ODI 11588522 at NHTSA ↗

233.3%
ODI 11740091

Failed transmission--April 16, 2026 I was backing out of my garage when I heard a very loud bang noise and it stopped my car instantly. I thought I had hit something but I did not. On may 22, 2026. I stopped at a red light a few cars back but when the light changed the car would not go as it hesitated a few seconds (maybe 15) like it was not going to drive off but it did. On May 23, 2026, I was going up the driveway from my sisters house and again the very very loud bang noise and it stopped instantly. This time it pushed me toward the steeri…

Look up ODI 11740091 at NHTSA ↗

00.0%

No examples available for this selection.

Unknown Or Other
2621.0%
ODI 10926033 · 450 mi

DEFECTIVE UPPER DASHBOARD HAS LARGE BALLOONED AREA IN CENTER WHERE ADHESIVE EITHER FAILED OR WASN'T APPLIED AND LOWER DASHBOARD HAS DEFECTIVE LUMP UNDER MATERIAL. THESE DEFECTS SHOULD NEVER HAVE LEFT THE FACTORY. POOR QUALITY CONTROL. BOTH DASHBOARDS ARE TO BE REPLACED BY DEALER.

Look up ODI 10926033 at NHTSA ↗

1218.2%
ODI 11097330 · 3,500 mi

THE BACK UP GUIDANCE LINES AND WARNING INDICATORS DO NOT ALWAYS APPEAR OR ACTIVATE WHEN THE CAR IS IN REVERSE ASSOCIATED WITH THE BACK UP CAMERA. THEY ARE MISSING INTERMITTENTLY WHEN BACKING UP. I WAS BACKING UP AND TRYING TO JUDGE DISTANCE AND CLEARANCE IN MY NEW CAR. THIS ASSIST DEVICE BEING NON-FUNCTIONAL ALLOWED ME TO BACK INTO BUSHES, DOING NO DAMAGE, BUT CAUSING ALARM. I RETURNED IT TO THE DEALERSHIP FOR REPAIR TWICE AND WAS INFORMED THAT IT WAS A COMMON PROBLEM THAT NOTHING COULD BE DONE ABOUT. THIS BEGAN ON PURCHASE 3/31/2018 AND CON…

Look up ODI 11097330 at NHTSA ↗

515.6%
ODI 11182597 · 200 mi

WITH THE SUNROOF OPEN WHEN I GET TO 40 TO 45 MPH YOU THINK YOUR EARS ARE GOING TO EXPLODE. IT IS ACTUALLY PAINFUL. I AM VERY CONCERNED AS I ALSO HAVE A SERVICE DOG THAT IS WITH ME AT ALL TIMES AND THEIR EARS ARE EVEN MORE SENSITIVE THAN OURS. I AM ALSO THE ONLY CARE TAKER FOR MY 95 YEAR OLD MOTHER IN LAW WHO IS ALWAYS ASKING ME TO OPEN THE SUNROOF SO SHE CAN GET THE SUNSHINE. THIS IS OBVIOUSLY A DESIGN FLAW! THE DEALERSHIP TESTED ALL THE NEW ONES ON THE LOT AND THEY ALL DO THE SAME THING. THIS WAS ALL DONE ON A CITY STREET I CAN'T IMAGINE IF I …

Look up ODI 11182597 at NHTSA ↗

313.0%
ODI 11681744

Auto shut down completely in the middle of the road. No one including tow truck driver could not put vehicle into neutral. Once the vehicle was towed to the dealership in was confirmed that battery just died and the dealership stated due to the electrical shifter there was no way to engage neutral since the vehicle could not start. This situation caused major traffic issues for 3 hours as vehicle was locked in position. I would think there should be some way to push the vehicle to the curb allowing traffic to flow. Being stuck in the middl…

Look up ODI 11681744 at NHTSA ↗

425.0%
ODI 11627991

The cameras just stopped working, when I went to put the car in reverse, blank screen comes on.

Look up ODI 11627991 at NHTSA ↗

330.0%
ODI 11573052

The driving mode don't stay in the correct control for example the SUV has three components Tour, Sports, Snow and ice...while driving in Tour mode the vehicle goes to sports on it owns. The electrical dash board cuts off and resets its self while in driving. Scary

Look up ODI 11573052 at NHTSA ↗

320.0%
ODI 11505075

Front half of sunroof exploded while driving. Hard top. was closed but if it wasn’t glass would’ve fallen directly on myself and any passengers posing a safety risk. I could have been in an accident. Glass falling from the vehicle posed a safety concern for others on the road. I have had this car 1 month. When I called the dealer was told I would have to file an insurance claim. Currently awaiting repairs. Insurance claim has been filed.

Look up ODI 11505075 at NHTSA ↗

110.0%
ODI 11711680

On 1/13/2026 while driving on the 91 freeway near Long Beach California we heard a load Pop sound and then felt some air and outside notice in the car . Pulled over shortly and saw a large hole in the rear sun window with cracked glass everywhere. . Made an appointment at Penske Cadillac and a few days later they are checking to see if it’s covered under warranty. Also filled a claim with AAA . There was absolutely no rock or debris involved.

Look up ODI 11711680 at NHTSA ↗

116.7%
ODI 11688743

Rearview camera has perfect image when I put in reverse inside my garage but as soom as I exit the garage into sunlight, the image on the screen goes so dark you don't have a rear view for 18 to 20 seconds and by that time I am in the street. The dealer and Cadillac say this is normal. I have owned may GM vehicles and know this is not correct and dangerous

Look up ODI 11688743 at NHTSA ↗

00.0%

No examples available for this selection.

Steering
1512.1%
ODI 10926030 · 400 mi

MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.

Look up ODI 10926030 at NHTSA ↗

1218.2%
ODI 11441284 · 32,000 mi

The contact owns a 2018 Cadillac XT5. The contact stated while the vehicle was stationary at a traffic light, the Stabilitrak warning light was illuminated for a short time and turned off when depressing on the accelerator pedal. The contact stated that on 11/19/2012, while his wife was driving 45 mph, the reduced steering capacity, pull over immediately and other multiple unknown warning lights were illuminated. The driver stated that the steering wheel became difficult to turn however, the driver was able to continue driving to her residence.…

Look up ODI 11441284 at NHTSA ↗

825.0%
ODI 11524476

My vehicle is receiving a notice "Steer Assist is Reduced Drive with Care". Per discussion with the dealership this is a result of a thermostat issue causing an issue with the grease temperature in the steering. Based on a bulletin to the dealerships from 2017 this is a known issue and continues to be a known issue for multiple GM vehicles. GM can not supply new thermostats to dealerships and they are just resetting the warning. Steering is a critical issue and GM is aware of an issue and is not recalling or repairing timely.

Look up ODI 11524476 at NHTSA ↗

626.1%
ODI 11287919 · 8,250 mi

DRIVING THE CAR NORMALLY AT NIGHT THE DASHBOARD LIGHTS WENT TO FULL INTENSITY WITHOUT DRIVER INPUT, AND WOULDN'T CHANGE. A FEW MINUTES LATER THE REAR WINDSHIELD WIPER STARTED OPERATING AND WOULDN'T STOP. TWENTY MINUTES LATER THE CAR FLASHED A NOTIFICATION THAT POWER STEERING ASSIST WAS NOT FUNCTIONING, AND IT BECAME VERY DIFFICULT TO STEER. THE TURN SIGNALS WOULD NOT OPERATE. THE LOW FUEL WARNING INDICATOR CAME ON SHOWED ZERO MILES LEFT EVEN THOUGH THERE WAS AT LEAST A QUARTER TANK LEFT. THE SPEEDOMETER READOUT CHANGED TO ZERO, WHILE WE WE…

Look up ODI 11287919 at NHTSA ↗

318.8%
ODI 11457475

The power steering suddenly shut down while driving, making steering almost impossible. Luckly I was on a straight part of the road and close to my house. It would have been disastrous if it occurred at high speed. I understand there is a recall to replace software on some 2021 Cadillac vehicles but mine is not in the list. I think my vintage of vehicles needs to be added to the recall list

Look up ODI 11457475 at NHTSA ↗

00.0%

No examples available for this selection.

16.7%
ODI 11521656 · 1,000 mi

The contact owns a 2023 Cadillac XT5. The contact stated that on two occasions while driving at approximately 25 MPH, the steering wheel seized, and the vehicle veered to the side of the road. Additionally, the gear shifter malfunctioned and the light to indicate that the vehicle was parked, was inoperable. The ABS, Check engine, powertrain malfunction, and brake warning lights were illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that unknown part needed to be replaced. The manufacturer was notified of the f…

Look up ODI 11521656 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Electrical System
2016.1%
ODI 10926030 · 400 mi

MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.

Look up ODI 10926030 at NHTSA ↗

1218.2%
ODI 11132941

WHEN BACKING CAR UP, OFTEN TIMES THE YELLOW "GUIDE LINES" APPEAR, OFTEN TIMES DON'T. NOTE MAKES NO DIFFERENCE IF DAYLIGHT OR NIGHT, WEATHER CAR IS CLEAN OR DIRTY (NOT AFFECTED BY BACKUP CAMERA), CLEAR OUT OR RAINING. BRAND NEW IN APRIL 2018, PICKED UP FROM DEALERSHIP, HAS HAPPENED SINCE 1ST WEEK OF OPERATION. TOOK TO DEALERSHIP RECENTLY, COULD NOT FIND ISSUE, SAID NO KNOWN PROBLEMS WITH LIKE CARS.

Look up ODI 11132941 at NHTSA ↗

26.3%
ODI 11501784

Service stability track light came on. Brought to Mechanic hooked up to computer. No code shown. Mechanic says car is fine. Keep it off for 15 minutes and the computer will reset. Driving on the highway Emergency brake came on by itself and stopped the vehicle all caution lights lit up on on the dashboard. Service engine light came on brought it back to the mechanic again no codes shown drove it for three days has been running fine and on the fourth day vehicle will not start.

Look up ODI 11501784 at NHTSA ↗

14.3%
ODI 11681744

Auto shut down completely in the middle of the road. No one including tow truck driver could not put vehicle into neutral. Once the vehicle was towed to the dealership in was confirmed that battery just died and the dealership stated due to the electrical shifter there was no way to engage neutral since the vehicle could not start. This situation caused major traffic issues for 3 hours as vehicle was locked in position. I would think there should be some way to push the vehicle to the curb allowing traffic to flow. Being stuck in the middl…

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318.8%
ODI 11532274

At a red light in traffic, it suddenly shut off the engine, emergency brakes went on, multiple warning lights were on (Low Bat, Low fuel {full of fuel}, lower passenger window, etc..), totally immobilized itself by not being able to start the car or push it with the brakes on! 81 year old female driving and if the car did this at highway speed it could have been a catastrophe! It appeared everything else in the car was working but had 'self immobilized'!

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220.0%
ODI 11573052

The driving mode don't stay in the correct control for example the SUV has three components Tour, Sports, Snow and ice...while driving in Tour mode the vehicle goes to sports on it owns. The electrical dash board cuts off and resets its self while in driving. Scary

Look up ODI 11573052 at NHTSA ↗

16.7%
ODI 11627778

Driving vehicle when it lost all power and stopped. On a main road . No lights, no start. No emergency flashers ! Vehicle had to be towed to dealer ! Vehicle was stuck on main road in traffic. And could not be moved because since it had no power at all was stuck in park!

Look up ODI 11627778 at NHTSA ↗

110.0%
ODI 11567618

On 10/18/24 I was making a left turn out of my development when a vehicle crashed into the front driver portion of my vehicle. The vehicle was going approximately 40+mph. I was driving approximately 5-10 mph making the turn. I was wearing a seatbelt, hit my head on the drivers door jam/window and immediately complained of neck and head pain. No airbags deployed. I sustained a severely herniated disc at C5-6 causing severe spinal cord compression and cervical myelopathy requiring urgent surgery. It was found that I not only had the severel…

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116.7%
ODI 11758841

The vehicle does not recognize when it is in park . To use the Cadillac maps app you have to approve to their terms . When I tried to read it ,I get two warnings that tell me I must be in park . I am sitting in my garage when this happens . I have a video and a pic of the warnings . I need another method to upload the video . Its too large

Look up ODI 11758841 at NHTSA ↗

00.0%

No examples available for this selection.

Service Brakes
1411.3%
ODI 10876001 · 10 mi

THIS CAR WAS SOLD TO ME WITH A DRIVER AWARENESS PACKAGE THAT INCLUDES LOW SPEED FRONT BRAKING AND I AM UNABLE TO GET IT TO WORK, A SALESPERSON DROVE THE CAR AND COULD NOT GET IT TO WORK AND A CADILLAC MECHANIC AT LINUS CADILLAC IN VERO BEACH, FL. DROVE THE CAR AND COULD NOT MAKE IT WORK.. THE CAR HAS BEEN TO TWO DEALERSHIPS FOR THIS ISSUE AND THE LAST DEALER MECHANIC AT LINUS ADVISED ME THAT THE SYSTEM IS NOT WORKING. CADILLAC DENIES THIS AND CLAIMS THE SYSTEM CANNOT BE TESTED BUT THAT IT IS IN THE CAR AND WILL WORK. I HAVE NEVER HEARD OF ANY S…

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710.6%
ODI 11234267

I TOOK MY CADILLAC XT5 2018 IN FOR SERVICE TODAY 07/23/2019 FOR AN OIL CHANGE AND BRAKE CHECK AS THE BRAKES ARE SQUEALING. I WAS TOLD THEY WEREN'T GOING TO HAVE TIME TO WORK ON THE BRAKES BUT THAT "THE SOUND IS NORMAL DUE TO THE MATERIALS THAT GM USES. THAT THEY WOULD'VE ONLY LUBRICATED THE DISKS BUT THE NOISE WOULD'VE CAME BACK IN A WEEK OR 2". I TOOK IT IN BEFORE FOR THE SAME PROBLEM AND WHEN I RECEIVED A CALL LETTING ME KNOW THE SERVICES HAD BEEN COMPLETED, THE SERVICE AGENT INFORMED ME THAT IT WAS A PROBLEM THAT WAS HAPPENING A LOT WITH THE…

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39.4%
ODI 11183747 · 800 mi

EXCESSIVE BRAKE SQUEAL WHILE BACKING OUT OF DRIVEWAY DURING INITIAL DRIVE OF THE DAY OR AFTER VEHICLE HAS BEEN SITTING FOR AWHILE. SQUEAL WILL GO AWAY AFTER SEVERAL BRAKE APPLICATIONS. DEALER STATES NORMAL OPERATION AND OFFERED NO FIX.

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28.7%
ODI 11463281

While driving at low speed lost all power steering . Was able to get it back home . When checked again later power steering was working . While driving later that day brakes engaged to a sudden slamming stop , red abs engaged light flashed then went away . Both incidents could’ve caused accidents. I’m scared to drive this car anymore. A week prior I thought the gears weren’t engaging / transmission seemed to be slipping ? 6 months prior braking engaged on freeway , also scary .. dealer said it needed a update and would be fine . 5 months …

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212.5%
ODI 11532274

At a red light in traffic, it suddenly shut off the engine, emergency brakes went on, multiple warning lights were on (Low Bat, Low fuel {full of fuel}, lower passenger window, etc..), totally immobilized itself by not being able to start the car or push it with the brakes on! 81 year old female driving and if the car did this at highway speed it could have been a catastrophe! It appeared everything else in the car was working but had 'self immobilized'!

Look up ODI 11532274 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

116.7%
ODI 11765130

We were traveling out of our development at 17-20mph while approaching our exit gate the car jolted forward and accelerated at a rapid speed. My husband immediately stepped on the brake but the brake pedal became hard, the brake did not work. The car would not stop while pressing down on the brake. We crashed through the exit gate heading to the water, he then turned the wheel which also became difficult to turn as we headed into the brick wall . Hitting the wall, caused the car to come to a stop! Upon the airbags deploying there was a fire …

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00.0%

No examples available for this selection.

Vehicle Speed Control
97.3%
ODI 10917280 · 7,000 mi

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

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46.1%
ODI 11385095 · 51,300 mi

CAR HAS TWICE ATTEMPTED TO ACCELERATE WHEN NOT GOING VERY FAST AS IF IT WAS ATTEMPTING TO GET BACK TO WHAT THE CRUISE CONTROL WAS SET FOR. CRUISE CONTROL WAS NOT ON AND I HAVE NEVER USED IT SINCE I PURCHASED THE CAR. IT DOES NOT WANT TO STOP ACCELERATING WHEN I TAP THE BRAKE AND HAVE HAD TO BRAKE SEVERAL TIMES TO GET THE ACCELERATING TO STOP. BOTH TIMES I WAS IN TRAFFIC BUT NOT GOING VERY FAST AS I WAS ACCELERATING FROM BEING STOPPED AT LIGHT. THERE WAS NO ACCIDENT AS I WAS ABLE TO GET THE VEHICLE UNDER CONTROL AND EVENTUALLY TO HAVE THE…

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13.1%
ODI 11355726 · 7,040 mi

MY VEHICLE HAS SHOWN THE SERVICE STABILITRAK, TCS OFF, AND TRANSMISSION UNABLE TO SHIFT SOON WHILE DRIVING. THIS HAPPENS SEVERAL TIMES; AND AFTER CERTAIN TIMES THE CAR WILL NOT SHIFT AND I AM NOT ABLE TO GO PAST 50-60 MPH.

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14.3%
ODI 11463281

While driving at low speed lost all power steering . Was able to get it back home . When checked again later power steering was working . While driving later that day brakes engaged to a sudden slamming stop , red abs engaged light flashed then went away . Both incidents could’ve caused accidents. I’m scared to drive this car anymore. A week prior I thought the gears weren’t engaging / transmission seemed to be slipping ? 6 months prior braking engaged on freeway , also scary .. dealer said it needed a update and would be fine . 5 months …

Look up ODI 11463281 at NHTSA ↗

00.0%

No examples available for this selection.

110.0%
ODI 11637233

I was backing out of a parking space in reverse as I have done multiple times and the second I took my foot off the brake pedal to go into reverse, my car shot out at a high speed and hit a parked car on the other side of the street. Not realizing that there was an auto malfunction, I attempted to turn around my car to see the damage to the other car and when I went into reverse again to turn around, the car sped up again at high speed, did a 180 degree turn in reverse and hit two additional parked cars. Luckily, no one was hurt. I am 100% c…

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Air Bags
43.2%
ODI 10917280 · 7,000 mi

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

Look up ODI 10917280 at NHTSA ↗

00.0%

No examples available for this selection.

412.5%
ODI 11221934

CHECKING FOR POTENTIAL AIRBAG RECALL TAKATA

Look up ODI 11221934 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

220.0%
ODI 11637233

I was backing out of a parking space in reverse as I have done multiple times and the second I took my foot off the brake pedal to go into reverse, my car shot out at a high speed and hit a parked car on the other side of the street. Not realizing that there was an auto malfunction, I attempted to turn around my car to see the damage to the other car and when I went into reverse again to turn around, the car sped up again at high speed, did a 180 degree turn in reverse and hit two additional parked cars. Luckily, no one was hurt. I am 100% c…

Look up ODI 11637233 at NHTSA ↗

00.0%

No examples available for this selection.

220.0%
ODI 11567618

On 10/18/24 I was making a left turn out of my development when a vehicle crashed into the front driver portion of my vehicle. The vehicle was going approximately 40+mph. I was driving approximately 5-10 mph making the turn. I was wearing a seatbelt, hit my head on the drivers door jam/window and immediately complained of neck and head pain. No airbags deployed. I sustained a severely herniated disc at C5-6 causing severe spinal cord compression and cervical myelopathy requiring urgent surgery. It was found that I not only had the severel…

Look up ODI 11567618 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Unknown Or Other338–24,500 mi13,250 mi14
ODI 10926033 · 450 mi

DEFECTIVE UPPER DASHBOARD HAS LARGE BALLOONED AREA IN CENTER WHERE ADHESIVE EITHER FAILED OR WASN'T APPLIED AND LOWER DASHBOARD HAS DEFECTIVE LUMP UNDER MATERIAL. THESE DEFECTS SHOULD NEVER HAVE LEFT THE FACTORY. POOR QUALITY CONTROL. BOTH DASHBOARDS ARE TO BE REPLACED BY DEALER.

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ODI 10981457 · 28 mi

CADILLAC XT5 2017 LUXURY FWD MODEL VIBRATES AT ALL SPEEDS. ACCELERATOR AND STEERING WHEEL VIBRATES. TIRES HAVE BEEN BALANCED AND ROTATED WITH NO IMPROVEMENT TO THE CONSTANT VIBRATION. WATER SLOSHES OUT OF BOTTLE IN CUP HOLDER, JACKET FALLS OFF CLOTHES HOOK IN BACKSEAT, EGGS BREAK IN EGG CARTON ALL DUE TO SIGNIFICANT AND CONSTANT VIBRATION AT ALL SPEEDS.

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ODI 10983376 · 300 mi

THE RADIO IN THE CAR KEEPS DROPPING SXM SIGNAL WHILE DRIVING DOWN THE STREET OR HIGHWAY OR ENTERING PARKING LOTS AT NEARBY SUPERMARKETS OR OUR LOWES STORE. I HAVE WRITTEN CADILLAC AND AM WAITING FOR THEIR RESPONSE. WHILE NOT A SAFETY ISSUE PER SE, IT IS FRUSTRATING AND NOT EXPECTED ON A CAR THAT COST ALMOST $64,000.

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Power Train6,618–50,500 mi19,000 mi15
ODI 10978522 · 970 mi

RANDOMLY, AFTER STARTING THE VEHICLE AND MOVING THE SHIFT LEVER TO REVERSE, THE EMERGENCY BRAKE INDEPENDENTLY SETS SUCH THAT PARK IS DISPLAYED ON THE DASH AS WELL AS REVERSE. IN OTHER WORDS, THE VEHICLE IS IN BOTH REVERSE AND PARK SIMULTANEOUSLY AS DISPLAYED ON THE DASH DISPLAY. HOWEVER, I AM TOLD BY GM THAT THE PARK DISPLAYED ON THE DASH IS REALLY INDICATING THE EMERGENCY BRAKE IS SET AND THAT THE TRANSMISSION IS NOT IN PARK. IF THE VEHICLE CAN INDEPENDTLY SET THE EMERGENCY BRAKE WHEN MOVING THE TRANSMISSION OUT OF PARK, CAN THIS HAPPEN WHEN T…

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ODI 11014060 · 1,715 mi

WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOP…

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ODI 11020105 · 3,200 mi

PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. RETURNED THE VEHICLE AGAIN 8/28/17 FOR SERVICE FOR THE SAME REASON. ALSO THE SUSPENSION IS VERY ROUGH, WHEELS FELL LIKE THEY ARE CONSTANTLY SHAKING, LA…

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Engine1,536–30,791 mi13,018 mi12
ODI 10926030 · 400 mi

MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.

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ODI 10966015 · 800 mi

THE CARS AUTO SHUTOFF SHUTS OFF THE INSTANT THAT THE CAR STOPS, AT STOP SIGNS, THE CAR SHUTS OFF CAN THEN STARTING TO PRECEED HESITATES AS IT STARTS. THIS COULD CAUSE A MISJUDGEMENT IN THE ABILITY TO ENTER THE TRAFFIC FLOW AND RESULT IN AN ACCIDENT. THE FEATURE IS NOT ADJUSTABLE.

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ODI 11014060 · 1,715 mi

WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOP…

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Electrical System10,027–36,530 mi22,727 mi8
ODI 10926030 · 400 mi

MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.

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ODI 11033273 · 10,036 mi

MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. …

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ODI 11035313 · 10,000 mi

AFTER A HARD RAIN OR CAR WASH, THE DOOR LOCKS ARE RENDERED NON FUNCTIONAL BY USE OF THE FOB , OUTSIDE DOOR HANDLE LOCK BUTTON AND AUTOMATICALLY LOCKING WHEN PUT IN DRIVE. ALL DOORS WILL NOT LOCK / UNLOCK WITH THE ENGINE "ON" OR "OFF". THIS HAS OCCURRED MULTIPLE TIMES AND IS REPEATABLE. CONDITION CLEARS UP IF CAR IS LEFT PARKED FOR 6+ HOURS. SIMILAR COMPLAINT OCCURRED BEFORE BUT W/O WATER. THE ISSUE WAS FIXED BY THE DEALER "REPROGRAMMING".

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Steering1,800–60,000 mi3,200 mi5
ODI 10926030 · 400 mi

MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.

Look up ODI 10926030 at NHTSA ↗

ODI 10926354 · 1,800 mi

I WAS DRIVING IN TRAFFIC, ABOUT 45MPH, WHEN THE PARKING BRAKE CAME ON, I GOT A CHECK ENGINE LIGHT, SERVICE BRAKE ASSIST, SERVICE STABILITRACK AND ONE OTHER LIGHT ON. I MANAGED TO KEEP IT RUNNING ENOUGH TO NOT GET REAR-ENDED, BUT IT IS NOT SAFE. THE DEALER NOW HAS IT, AND I AM IN A LOANER. THE CAR HAS LESS THAN 2000 MILES ON IT, AND THIS IS THE SECOND CHECK ENGINE LIGHT (THE FIRST DID NOT INVOLVE THE PARKING BRAKE), BUT THE DEALER DID NOT FIND A CONCRETE PROBLEM FOR THE LIGHT. IS THIS GOING TO TURN INTO A RECURRING PROBLEM? IT IS VERY DEFINITELY…

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ODI 11020105 · 3,200 mi

PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. RETURNED THE VEHICLE AGAIN 8/28/17 FOR SERVICE FOR THE SAME REASON. ALSO THE SUSPENSION IS VERY ROUGH, WHEELS FELL LIKE THEY ARE CONSTANTLY SHAKING, LA…

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Service Brakes5,300–16,650 mi8,586 mi11
ODI 10876001 · 10 mi

THIS CAR WAS SOLD TO ME WITH A DRIVER AWARENESS PACKAGE THAT INCLUDES LOW SPEED FRONT BRAKING AND I AM UNABLE TO GET IT TO WORK, A SALESPERSON DROVE THE CAR AND COULD NOT GET IT TO WORK AND A CADILLAC MECHANIC AT LINUS CADILLAC IN VERO BEACH, FL. DROVE THE CAR AND COULD NOT MAKE IT WORK.. THE CAR HAS BEEN TO TWO DEALERSHIPS FOR THIS ISSUE AND THE LAST DEALER MECHANIC AT LINUS ADVISED ME THAT THE SYSTEM IS NOT WORKING. CADILLAC DENIES THIS AND CLAIMS THE SYSTEM CANNOT BE TESTED BUT THAT IT IS IN THE CAR AND WILL WORK. I HAVE NEVER HEARD OF ANY S…

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ODI 10926354 · 1,800 mi

I WAS DRIVING IN TRAFFIC, ABOUT 45MPH, WHEN THE PARKING BRAKE CAME ON, I GOT A CHECK ENGINE LIGHT, SERVICE BRAKE ASSIST, SERVICE STABILITRACK AND ONE OTHER LIGHT ON. I MANAGED TO KEEP IT RUNNING ENOUGH TO NOT GET REAR-ENDED, BUT IT IS NOT SAFE. THE DEALER NOW HAS IT, AND I AM IN A LOANER. THE CAR HAS LESS THAN 2000 MILES ON IT, AND THIS IS THE SECOND CHECK ENGINE LIGHT (THE FIRST DID NOT INVOLVE THE PARKING BRAKE), BUT THE DEALER DID NOT FIND A CONCRETE PROBLEM FOR THE LIGHT. IS THIS GOING TO TURN INTO A RECURRING PROBLEM? IT IS VERY DEFINITELY…

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ODI 10983175 · 3,400 mi

AFTER BACKING OUT OF MY GARAGE, MY XT5 AFTER 3 PREVIOUS BRAKE STOPS TWO WITH STOP SIGNS, THE NEXT STOP THE BRAKES LOCKED UP WITH A SUDDEN STOP. I DID NOTHING DIFFERENT WITH THE 4TH STOP WHEN THE BRAKES LOCKED. I NOTICED THAT THE BRAKE LIGHT WAS DISPLAYED AND NEEDED TO BE PRESSED TO IN ORDER TO DRIVE THE CAR TO REACH A CITY ROAD.

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Vehicle Speed Control6,250–44,500 mi13,000 mi7
ODI 10917280 · 7,000 mi

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

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ODI 11014060 · 1,715 mi

WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOP…

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ODI 11016488 · 13,000 mi

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 10 MPH IN REVERSE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE INDEPENDENTLY ACCELERATED. THERE WERE WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO ENGAGE THE PARKING BRAKE TO STOP THE VEHICLE. AN UNKNOWN DEALER WAS CONTACTED, BUT NO APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. THE VIN WAS NOT AVAILABLE.

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Wheels5,600–20,875 mi14,250 mi6
ODI 10933873 · 3,800 mi

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 20 MPH, THE DRIVER'S SEAT MADE A SNAPPING AND CRACKLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT FRAME WAS REPLACED; HOWEVER THE FAILURE RECURRED. IN ADDITION THE CONTACT STATED THAT THE REAR PASSENGER WHEEL MADE A KNOCKING NOISE WHEN THE VEHICLE DROVE OVER A BUMP OR MAKING TURNS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF TH…

Look up ODI 10933873 at NHTSA ↗

ODI 10981457 · 28 mi

CADILLAC XT5 2017 LUXURY FWD MODEL VIBRATES AT ALL SPEEDS. ACCELERATOR AND STEERING WHEEL VIBRATES. TIRES HAVE BEEN BALANCED AND ROTATED WITH NO IMPROVEMENT TO THE CONSTANT VIBRATION. WATER SLOSHES OUT OF BOTTLE IN CUP HOLDER, JACKET FALLS OFF CLOTHES HOOK IN BACKSEAT, EGGS BREAK IN EGG CARTON ALL DUE TO SIGNIFICANT AND CONSTANT VIBRATION AT ALL SPEEDS.

Look up ODI 10981457 at NHTSA ↗

ODI 11151868 · 17,500 mi

EXCESSIVE TIRE WEAR. STARTING AT 17,500 MILES ALL FOUR TIRES WERE WORN TO 4/32". NOW AT 20,000 MILES TIRES ARE WORN TO 3/32 AND 4/32. TIRES ARE WORN EVENLY AND HAVE BEEN ROTATED AT DEALER WITH SERVICE RECORDS TO SUPPORT. DEALER TOLD ME THAT THE XT5 TIRES ARE ONLY LASTING 25,000 MILES MAX. I WAS THE THIRD COMPLAINT OF THE DAY AT 1:00 THE LAST TIME I SPOKE TO THE DEALER. TIRE MANUFACTURER WARRANTIES (PRORATES) THE TIRE FOR 60K MILES BUT CADILLAC CUSTOMER CARE SAYS TIRES ARE NORMAL WEAR AND WILL NOT SUPPORT THE ISSUE, EVEN WITH ONLY 20K MILES.. CL…

Look up ODI 11151868 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

3 reports2024-102026-09

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-102None
ODI 11618973

This model Cadillac XT5 has early failures of engine cooling systems thermostats. The thermostat sticks open causing lower engine temperatures and higher emissions. The first sign you have an issue is a reduced power steering assist message on the instrument display. The engine control module stores a p0128 code as current. Continue driving the vehicle the ECM will shut off AC compressor engagement, so no AC. The next thing that happens is you lose temperature gauge. So you are now driving vehicle with reduced power steering assist, no …

Look up ODI 11618973 at NHTSA ↗

ODI 11622149

i was involved in a front end collision with a car that pulled out in front of me without looking. I ended up T-boning the car at approx. 20-25 MPH. Both myself and my wife were wearing our seat belts. Mine held but the passenger one held only the lap belt part. The shoulder part of the SB allowed her face to go crashing into the dashboard. She ended up with abdominal injuries and head trauma. I took it to the dealer and they say the seat belt will need to be replaced as it is defective. (You think). I can pull on the shoulder strap rapidly and…

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2024-113None
ODI 11624129

“Steering assistance is reduced Drive with care” message while driving. Engine light appeared

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ODI 11624436

First it was adaptive shifting three days after having it, then it was the thermostat, now it’s needing a new right rear hub assembly but my main concern is the shuttering when I am accelerating. The ride is not smooth. there is a chatter happening when I drive it. It makes me very nervous. I have went to one mechanic to diagnose so far and he said to have the transmission flushed first but it may need the torque converter replaced.

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ODI 11626640

My 2017 XT5 has a joy stick issue that at times has trouble going into gear. Service transmission warning comes on then unable to shift soon and then check engine light. Cadillac replace the modular for the shifter in August 2024 now months later mid November they say the shifter has to be replaced approximately November 4 to November 18. The service Transmission warning comes on. And then unable to shift soon and check the engine light comes on. Short drives the check engine light goes off itself, unable to shift and check engine light was 11…

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2024-123None
ODI 11632059

The tire air pressure gage on the dash is steadily illuminated but there is nothing wrong w the air in the tire.

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ODI 11632188

The straps of the car seat loosen on their own, without holding down the button to loosen the harness. It’s unsafe to continue to use this seat as the straps will not stay tightened in the event of a car accident. The seat is available for inspection if needed. No the seat has not been inspected by any third party.

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ODI 11632193

The straps on the seat loosen on their own when pulled, without pressing on the button to loosen them. This would be dangerous in the event of an accident because the straps could loosen and the child would not be secure. The car seat has always been installed in the car seat base (from the manufacturer). The car seat is available for inspection if needed. The car seat has not been inspected by a third party. I reached out to the company, Nuna, to let them know if the issue and they refused to inspect or replace the seat and the only solution t…

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2025-011None
ODI 11639690

While driving my vehicle, alert popped up on my dash stating "Steering Assist is Reduced Drive with Care" futhermore after that my Check Engine Light Turned on and my Engine Heater Stayed cold and would not warm up. Vehicle has been inspected by the Cadillac Dealer and they stated it is all due to the Sensor. However Sensor is on backorder and has taken them 3 week to get the part. They stated it is safe to drive even though all those alerts came up, since he said it appears to be stuck open, however they stated if it gets stuck in a closed st…

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2025-020None

No examples available for this selection.

2025-031None
ODI 11649092

In 2021, I took my car into a GM facility to be repaired bc the A/C kept going in and out. Car was under warranty, however, GM mechanic just did a “bandaid” fix and replaced the thermostat, when there was a service bulletin put out in 2017 for this very issue. 3 years later, my car is having the exact same problem, and since car isn’t under warranty, GM will not fix it, even though I have proof they didn’t fix it correctly the first time. The service bulletin is titled, “17128: Service Update - Potential Loss of HVAC Control- (March 30, 2017) T…

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2025-042None
ODI 11652531

I keep getting Steering assistance is reduced Drive with care” message. I got it scanned a couple of times through mechanic shop, code comes up with a thermostat cooling issue. I have paid 2 shops to run a cooling pressure test and all come up negative. How can a steering issue error lead to a cooling issue. Took it to the dealership, probably wiped the error, stopped for a month before came back. Love the vehicle but this is pissing me off.

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ODI 11654335

The power assist steering goes out and you have to manually try to steer the car the part that has to be replaced is the power assist steering module which is located in the steering assembly I have found this to be a problem with Cadillac XT5 models from 2017 through 2019 also in a Chevrolet SUV MODEL of the same years an internal memo was sent out but not notified owners

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2025-052None
ODI 11661404 · 78,146 mi

The contact owns a 2017 Cadillac XT5. The contact stated that while her husband was driving at approximately 50 MPH, the vehicle lost power steering functionality. The contact stated that the power steering assist message was displayed. The vehicle was taken to the local dealer where it was diagnosed and determined that the power steering assist had failed. The contact was informed that the part was on backorder. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 78,146.

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ODI 11662143

Steering reduced assist drive with care on the dash board . It states drive with caution not sure if this is dangerous or even driveable I am 8 months pregnant and now I don’t have a car I am scared to drive it. Thermostat stopped working & fan is running and won’t stop

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2025-062None
ODI 11668812

There is an open service bulletin on my car - 17128 Potential Loss of HVAC Control. This loss of control affects the defrost on the vehicle making it very dangerous to drive when it is raining out as it severally reduces visibility.

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ODI 11668828 · 15,000 mi

The contact owns a 2017 Cadillac XT5. The contact stated that while driving at an undisclosed speed, there was an abnormal clicking sound coming from underneath the vehicle while accelerating or decelerating. There were no warning lights illuminated. While having the tires replaced, the contact was informed that the rear toe links were loose. The vehicle was taken to the local dealer two years prior for a toe link replacement, but the failure occurred. The manufacturer was not contacted. The failure mileage was approximately 15,000.

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2025-070None

No examples available for this selection.

2025-080None

No examples available for this selection.

2025-092None
ODI 11684477

An issue is pipe cracking at the left catalytic converter mounting flange weld, causing exhaust noise, odor, and potential emission system failure. It just cost $2013.00 to have fixed.

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ODI 11686543

Check engine code p0128. driver assistance, air conditioning and steering affect.

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2025-101None
ODI 11696335

Catalytic Converter on my 2017 XT5 had weld crack Oct 2025. Causing loud noise and exhaust to enter cabin of vehicle. This was the second convertor to do this. In 2023 I had to have the other catalytic convertor on this same vehicle changed out by the Sewell Cadillac dealership for the same problem. That time I only had 50,000 miles on the car so the dealership did it for free (after I found that they had to cover up to 80,000 and they acted like they didn't know that and had quoted me $2000). This time in 2025 I had 80,805 miles so I had to pa…

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2025-111None
ODI 11699228

9/17/25 I purchased 2017 Cadillac Xt5 platinum from a dealership. It came with a dash mat which was concealing cosmetic damage to vinyl around air bag on passenger side, and was unglued throughout entire dashboard. I didn't have a vehicle inspection before buying car, nothing reported on Carfax. And I asked dealership why they used Velcro and dashmat to conceal damage. No response.

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2025-120None

No examples available for this selection.

2026-011None
ODI 11714707

I have a 2017 Cadillac xt5 which the transmission is kicking and has a shattering issue car was just over the warranty and was told I have to pay for a replacement car had 70k miles and was told from a mechanic that there was a recall on these cars when I checked my vin the car is not under recall but is presenting the same issue as the ones under recall.. I took it to amoco replace fluid and car still has issue. Iam trying to see my options on how to go about it..

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2026-021None
ODI 11720102

I purchased this used car in the end of July 2025. Within the last month the service transmission light came on. Within a 24-hour period, the message changed to, "service transmission unable to shift Soon". Also alarm bells go off when I first start the car and sometimes during driving. The car feels like it drives correctly and smoothly with no shifting issues. Sometimes when that second message and check engine light icon being comes on, there seems to be a third message that is trying to pop up behind it but it does not. It seems like there …

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2026-032None
ODI 11721532

While driving down the freeway at approx. 65 miles per hour, I heard a very loud sound like an explosion, or a huge balloon exploding, and then heard crackling of glass. It was very scary and dangerous. I had to slow down immediately, and was able to get off the freeway. I pulled into a gas station, and tried to figure out where it came from. I realized that my sunroof was either hit with something or just simply exploded. There was a hole in the center, and the glass was cracked throughout the front sunroof. I could hear the glass pieces movin…

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ODI 11725089

I had to replace the thermostat which is a well known, documented defect/issue for this vehicle/Cadillac. I would like reimbursement from Cadillac.

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2026-040None

No examples available for this selection.

2026-050None

No examples available for this selection.

2026-061None
ODI 11743530

2017 cadillac XT5 Platinum. Seatbelt CHIME does not activate if the seatbelt is off while driving. Dealer says it is working as it is supposed to in this model year.!!!! Please note that at the dealer we test drove for 3/4 of a mile, and the CHIME went off only after driving 4 blocks and making a right hand turn. It went off again seconds later and 1/2 mile later as we entered the parking lot, as we hit a bump into the parking lot, the chime went off again. My point is that the CHIME should go off at the beginning of the drive to remind …

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2026-073None
ODI 11749125

I had P0128 Code with a warning message " Steering assist is reduced, drive with care". My local mechanic told I need a new thermostat. I have replaced my thermostat and it cost me 700 dollars out of pocket.

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ODI 11751374

My passenger side, dashboard bowls up in the heat and doesn’t seat properly. My fear for safety is that if I’m in an accident that airbag will not come out due to the dash bubbling because of the defect.. It seems to be an only problem with the platinum editions of the Cadillac XT5’s. There’s no warning lamps and it has not been inspected.

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ODI 11751756

I purchased the car on XXX. The car has been returned to the service department within the first 3 days. Sold to me without getting fully inspected. Service department did put new brakes and rotors on and I was told (no paperwork given to me) an oil change was done. On XXX in traffic on a dangerous highway, the car cut off. The car was not able to be jumped with AAA, was towed to [XXX]/GMC Service department. I was told by the Asst Svc Manager, on XXX the Tech told him My car was the starter. The part would have to be ordered and would not be…

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2026-081None
ODI 11760374

The thermostat quit working. I've researched this issue and have seen this is a very common issue usually occurring when the vehicle has somewhere between 45000 to 55000 miles.

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2026-09 (partial)2None
ODI 11765453

I bought this vehicle with 74k miles the car when cold starts well but when you start to drive and at 24 miles an hour it kicks then shutting till 30 mph then once warm the kick goes away but you feel a little kick when down shifting I contact GM about it was told no recall the previous owner said he took it when it had about 50k miles and they said the same thing so I took the vehicle to ammaco transmission shop they serviced it and the car still had the issue they told me it could be an issue with software.. I called once more to Cadillac and…

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ODI 11766813

The problem I am having with my car is a safety issue and their is not a safety recall on my model 2017 but their is one on model 2018 with same issue as mine, the issue I have is every time I fill my gas tank full or halft tank and when I live the gas station hit the road when I stop at a red light or stop sigh the car start shaking and turn off, I have to put the car on park and turn back on and start driving, car shakes while driving and at next red light it turns off again i wait until lights turns green and turn it back on. I replace many …

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Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 210 reports

2022: 6 complaints · 2023: 10 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
2022146
20235810
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
20221000
20231302

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentUnknown Or OtherPower TrainEngineElectrical SystemSteeringService BrakesVehicle Speed ControlWheels
Unknown Or Other—
1
ODI 11624436

First it was adaptive shifting three days after having it, then it was the thermostat, now it’s needing a new right rear hub assembly but my main concern is the shuttering when I am accelerating. The ride is not smooth. there is a chatter happening when I drive it. It makes me very nervous. I have went to one mechanic to diagnose so far and he said to have the transmission flushed first but it may need the torque converter replaced.

Look up ODI 11624436 at NHTSA ↗

1
ODI 11590311

ECM- engine system. Diagnostic code P26C8. Chassis Control Module Requested Malfunction Indicator Lamp Illumination. The DTC is an informational DTC. The DTC indicates an emission related DTC set in the Chassis Control Module. My service transmission message came on and would not let me go into reverse or drive. The next day the check engine light was on. This vehicle is only 34,650 miles and is a 2017. I bought it on Saturday and this happened on Wednesday!

Look up ODI 11590311 at NHTSA ↗

2
ODI 11118266 · 19,000 mi

THE "CUE" SYSTEM HAS MALFUNCTIONED. I HAVE NO NAVIGATION OR RADIO AND AM UNABLE TO SEE HOW THE CONTROLS ARE SET FOR CLIMATE CONTROL. ALSO, THE 360 DEGREE CAMERAS FAIL INTERMITTENTLY INCLUDING THE BACKUP CAMERA LEAVING ME BLIND WHEN PARKING OR BACKING UP. I HAVE TAKEN THIS VEHICLE TO THE DEALERSHIP FIVE TIMES AND CADILLAC HAS NOW DECLARED MY VEHICLE A "LEMON" AND IS REPURCHASING IT. INTERESTINGLY, I'VE BEEN DRIVING TO CADILLAC DEALERSHIPS THROUGHOUT CENTRAL FLORIDA AND HAVE NOTICED A HIGH NUMBER OF XT5'S WITH THEIR DASHBOARDS COMPLETELY DISASSE…

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ODI 11662143

Steering reduced assist drive with care on the dash board . It states drive with caution not sure if this is dangerous or even driveable I am 8 months pregnant and now I don’t have a car I am scared to drive it. Thermostat stopped working & fan is running and won’t stop

Look up ODI 11662143 at NHTSA ↗

000
1
ODI 10981457 · 28 mi

CADILLAC XT5 2017 LUXURY FWD MODEL VIBRATES AT ALL SPEEDS. ACCELERATOR AND STEERING WHEEL VIBRATES. TIRES HAVE BEEN BALANCED AND ROTATED WITH NO IMPROVEMENT TO THE CONSTANT VIBRATION. WATER SLOSHES OUT OF BOTTLE IN CUP HOLDER, JACKET FALLS OFF CLOTHES HOOK IN BACKSEAT, EGGS BREAK IN EGG CARTON ALL DUE TO SIGNIFICANT AND CONSTANT VIBRATION AT ALL SPEEDS.

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Power Train
1
ODI 11624436

First it was adaptive shifting three days after having it, then it was the thermostat, now it’s needing a new right rear hub assembly but my main concern is the shuttering when I am accelerating. The ride is not smooth. there is a chatter happening when I drive it. It makes me very nervous. I have went to one mechanic to diagnose so far and he said to have the transmission flushed first but it may need the torque converter replaced.

Look up ODI 11624436 at NHTSA ↗

—
5
ODI 11014060 · 1,715 mi

WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOP…

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ODI 11033273 · 10,036 mi

MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. …

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ODI 11206236 · 16,000 mi

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, [phone removed]) WHERE THE CHASSIS CONTROL, ENG…

Look up ODI 11206236 at NHTSA ↗

5
ODI 11033273 · 10,036 mi

MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. …

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ODI 11384565 · 41,120 mi

VEHICLE IN MOTION ON HIGHWAY, VEHICLE SUDDENLY DIES, GOES DEAD, UNCONTROLLABLE. VEHICLE WILL NOT RESPOND TO ENGINE START BUTTON. WILL NOT RESPOND TO ATTEMPTS TO RESTART, UNABLE TO BRAKE, VEHICLE CONTINUES TO BE UNCONTROLLABLE, ROLLING INTO CROSS TRAFFIC. ALL ELECTRONICS DO NOT RESPOND, UNABLE TO OPEN DOORS TO GET OUT. CAN NOT UNLOCK DOORS ALL ELECTRONICS FLASHING, DOOR LOCKS RAPIDLY CYCLING LOCKED ALL ELECTRONICS UNCONTROLLABLE. UNABLE TO ACTIVATE HAZZARD LIGHTS. ONSTAR SYSTEM DEAD, UNABLE TO CALL FOR HELP. AFTER APPROX. 30 MIN. VEHI…

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ODI 11536329

When you put the car in park, reverse, drive it jumps forward or back.

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3
ODI 11020105 · 3,200 mi

PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. RETURNED THE VEHICLE AGAIN 8/28/17 FOR SERVICE FOR THE SAME REASON. ALSO THE SUSPENSION IS VERY ROUGH, WHEELS FELL LIKE THEY ARE CONSTANTLY SHAKING, LA…

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ODI 11387622 · 60,000 mi

STABILIZE WARNING KEEPS COMING ON AND SAYS TO SET PARKING BREAK AS WELL. READING ABOUT THIS, IT IS A VERY COMMON WARNING THAT CAUSES THE STABILITY SENSORS TO FAIL AND INCREASE LIKELIHOOD OF A CRASH FOR SOMETHING THAT IS SUPPOSED TO BE A SAFTEY FEATURE ON THIS VEHICLE. THIS CREATES AN UNNECESSARY SAFTEY HAZARD THAT CADILLAC WILL NOT ADMIT TO OR FIX. THIS SEEMS TO ONLY HAPPEN WHEN SITTING STILL AT A STOP LIGHT OR STOP SIGN.

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ODI 11686543

Check engine code p0128. driver assistance, air conditioning and steering affect.

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1
ODI 11206236 · 16,000 mi

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, [phone removed]) WHERE THE CHASSIS CONTROL, ENG…

Look up ODI 11206236 at NHTSA ↗

2
ODI 11014060 · 1,715 mi

WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOP…

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ODI 11290839 · 33,000 mi

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE THE CONTACT'S WIFE WAS DRIVING AT A LOW RATE OF SPEED, THE VEHICLE SHUT OFF WITHOUT WARNING. AFTER RESTARTING THE VEHICLE, IT SHUT OFF YET AGAIN. AFTER THE SECOND RESTART, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT'S WIFE ATTEMPTED MULTIPLE TIMES TO DEPRESS THE BRAKE PEDAL AND SHUT OFF THE VEHICLE USING THE PUSH START FEATURE, BUT WAS UNSUCCESFUL. AS A RESULT, THE CONTACT'S WIFE CRASHED INTO AN EMBANKMENT AT AN UNKNOWN RATE OF SPEED. THE AIR BAGS DEPLOYED UPON IMPACT. A POL…

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0
Engine
1
ODI 11590311

ECM- engine system. Diagnostic code P26C8. Chassis Control Module Requested Malfunction Indicator Lamp Illumination. The DTC is an informational DTC. The DTC indicates an emission related DTC set in the Chassis Control Module. My service transmission message came on and would not let me go into reverse or drive. The next day the check engine light was on. This vehicle is only 34,650 miles and is a 2017. I bought it on Saturday and this happened on Wednesday!

Look up ODI 11590311 at NHTSA ↗

5
ODI 11014060 · 1,715 mi

WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOP…

Look up ODI 11014060 at NHTSA ↗

ODI 11033273 · 10,036 mi

MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. …

Look up ODI 11033273 at NHTSA ↗

ODI 11206236 · 16,000 mi

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, [phone removed]) WHERE THE CHASSIS CONTROL, ENG…

Look up ODI 11206236 at NHTSA ↗

—
4
ODI 10926030 · 400 mi

MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.

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ODI 11033273 · 10,036 mi

MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. …

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ODI 11166674 · 26,453 mi

I JUST GOT THIS CAR DELIVERED TO MY HOME ON 01/11/2019, THEN IT ID NOT WANT TO START AFTER JUMP STARTING IT WORKED THEN SHUT OFF SO I WAS GOING TO THE DEALESHIP WHILE DRIVING ONTHE EXPRESSWAY THE CAR JUST COMPLETELY SHUT OFF WOULD NOT START , SO HAD IT TOWED TO THE DEALERSHIP THINKING IT WAS THE BATTERY NOW IT HAS TO BE THERE TILL MONDAY OR TUESDAY,

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4
ODI 10926030 · 400 mi

MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.

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ODI 11616324

Our XT5 began getting 'Steering Assist Reduced' message about a year ago. It comes and goes , coming more often now. The problem is the thermostat and is a very common issue with numerous complaints here and on Cadillac forums (below). The problem is, when this issue occurs the AC stops working, and when that happens you have no windshield defrost, and that is a safety problem. Cadillac has TSB's describing this issue but refuses to cover it goodwill as we are slightly out of warranty. The repair is extensive, requiring 4.5 of time. [XXX] IN…

Look up ODI 11616324 at NHTSA ↗

ODI 11639690

While driving my vehicle, alert popped up on my dash stating "Steering Assist is Reduced Drive with Care" futhermore after that my Check Engine Light Turned on and my Engine Heater Stayed cold and would not warm up. Vehicle has been inspected by the Cadillac Dealer and they stated it is all due to the Sensor. However Sensor is on backorder and has taken them 3 week to get the part. They stated it is safe to drive even though all those alerts came up, since he said it appears to be stuck open, however they stated if it gets stuck in a closed st…

Look up ODI 11639690 at NHTSA ↗

2
ODI 11206236 · 16,000 mi

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, [phone removed]) WHERE THE CHASSIS CONTROL, ENG…

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ODI 11608934

The thermostat has malfunctioned twice in 2 years. Driving vehicle and dash warning" STEERING ASSIST IS REDUCED DRIVE WITH CARE", also the temperature gauge was showing COLD and this was after driving for over 30 minutes. Contacted local dealer and was informed this is a KNOWN problem with the thermostat sticking open. My brakes are sticking often and my car often jumps hard when i put it in reverse.

Look up ODI 11608934 at NHTSA ↗

2
ODI 11014060 · 1,715 mi

WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOP…

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ODI 11258272 · 56,000 mi

I WAS TRAVELING ON I-95 AT APRROX. 75/80 MPH WHEN MY DASHBOARD LIT-UP LIKE A CHRISTMAS TREE AND MY CADILLAC POWERED DOWN TO LESS THAN 50 MPH INSTANTLY. THE STABILITRAK, CHECK ENGINE LIGHT, PARKING BRAKE AND CAR ASSIST LIGHTS CAME ON WITH A WARNING TO "TRAVEL WITH CARE". I HAD TO MANEUVER MY VEHICLE OVER THREE LANES TO GET OFF AT THE NEAREST EXIT. I HAD NO IDEA WHAT JUST HAPPENED. THERE WAS NO NOISE, SMOKE OR EVIDENCE THAT THE VEHICLE HAD A PROBLEM. HOWEVER, I COULD ONLY DRIVE THE CAR 55 MPH WITH THE FOOT PEDAL PRESSED TO THE FLOOR BOARD. IT WAS…

Look up ODI 11258272 at NHTSA ↗

0
Electrical System
2
ODI 11118266 · 19,000 mi

THE "CUE" SYSTEM HAS MALFUNCTIONED. I HAVE NO NAVIGATION OR RADIO AND AM UNABLE TO SEE HOW THE CONTROLS ARE SET FOR CLIMATE CONTROL. ALSO, THE 360 DEGREE CAMERAS FAIL INTERMITTENTLY INCLUDING THE BACKUP CAMERA LEAVING ME BLIND WHEN PARKING OR BACKING UP. I HAVE TAKEN THIS VEHICLE TO THE DEALERSHIP FIVE TIMES AND CADILLAC HAS NOW DECLARED MY VEHICLE A "LEMON" AND IS REPURCHASING IT. INTERESTINGLY, I'VE BEEN DRIVING TO CADILLAC DEALERSHIPS THROUGHOUT CENTRAL FLORIDA AND HAVE NOTICED A HIGH NUMBER OF XT5'S WITH THEIR DASHBOARDS COMPLETELY DISASSE…

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ODI 11662143

Steering reduced assist drive with care on the dash board . It states drive with caution not sure if this is dangerous or even driveable I am 8 months pregnant and now I don’t have a car I am scared to drive it. Thermostat stopped working & fan is running and won’t stop

Look up ODI 11662143 at NHTSA ↗

5
ODI 11033273 · 10,036 mi

MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. …

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ODI 11384565 · 41,120 mi

VEHICLE IN MOTION ON HIGHWAY, VEHICLE SUDDENLY DIES, GOES DEAD, UNCONTROLLABLE. VEHICLE WILL NOT RESPOND TO ENGINE START BUTTON. WILL NOT RESPOND TO ATTEMPTS TO RESTART, UNABLE TO BRAKE, VEHICLE CONTINUES TO BE UNCONTROLLABLE, ROLLING INTO CROSS TRAFFIC. ALL ELECTRONICS DO NOT RESPOND, UNABLE TO OPEN DOORS TO GET OUT. CAN NOT UNLOCK DOORS ALL ELECTRONICS FLASHING, DOOR LOCKS RAPIDLY CYCLING LOCKED ALL ELECTRONICS UNCONTROLLABLE. UNABLE TO ACTIVATE HAZZARD LIGHTS. ONSTAR SYSTEM DEAD, UNABLE TO CALL FOR HELP. AFTER APPROX. 30 MIN. VEHI…

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ODI 11536329

When you put the car in park, reverse, drive it jumps forward or back.

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4
ODI 10926030 · 400 mi

MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.

Look up ODI 10926030 at NHTSA ↗

ODI 11033273 · 10,036 mi

MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. …

Look up ODI 11033273 at NHTSA ↗

ODI 11166674 · 26,453 mi

I JUST GOT THIS CAR DELIVERED TO MY HOME ON 01/11/2019, THEN IT ID NOT WANT TO START AFTER JUMP STARTING IT WORKED THEN SHUT OFF SO I WAS GOING TO THE DEALESHIP WHILE DRIVING ONTHE EXPRESSWAY THE CAR JUST COMPLETELY SHUT OFF WOULD NOT START , SO HAD IT TOWED TO THE DEALERSHIP THINKING IT WAS THE BATTERY NOW IT HAS TO BE THERE TILL MONDAY OR TUESDAY,

Look up ODI 11166674 at NHTSA ↗

—
1
ODI 10926030 · 400 mi

MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.

Look up ODI 10926030 at NHTSA ↗

1
ODI 11504710

Since 6/2022 and again 7/2022, 10/25/22 1/31/23 Constantly stating service error codes for stabiltrak, antilock brakes, and brake assist not functioning and need service urgently. However when I take it to the dealership they find nothing wrong and further investigated at another Cadillac dealership they also state they found nothing. These errors continue to pop up intermittently and my Cadillac app reports them as needing service.

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1
ODI 11506448

While driving the vehicle started to accelerate in its own. There was nothing obstructing the pedal. I could press down on brake with some resistance, but as soon as brake was released the, the vehicle accelerated. The vehicle did not level out with speed but continued to accelerate over 80 mph. This lasted about 8/9 mins, being controlled by riding on the break. It did it again for about 2/3 mins about 15 mins after first occurance. I took the car straight to get it looked at and the mechanic said that they could not find anything wrong with c…

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1
ODI 11632059

The tire air pressure gage on the dash is steadily illuminated but there is nothing wrong w the air in the tire.

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Steering0
3
ODI 11020105 · 3,200 mi

PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. RETURNED THE VEHICLE AGAIN 8/28/17 FOR SERVICE FOR THE SAME REASON. ALSO THE SUSPENSION IS VERY ROUGH, WHEELS FELL LIKE THEY ARE CONSTANTLY SHAKING, LA…

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ODI 11387622 · 60,000 mi

STABILIZE WARNING KEEPS COMING ON AND SAYS TO SET PARKING BREAK AS WELL. READING ABOUT THIS, IT IS A VERY COMMON WARNING THAT CAUSES THE STABILITY SENSORS TO FAIL AND INCREASE LIKELIHOOD OF A CRASH FOR SOMETHING THAT IS SUPPOSED TO BE A SAFTEY FEATURE ON THIS VEHICLE. THIS CREATES AN UNNECESSARY SAFTEY HAZARD THAT CADILLAC WILL NOT ADMIT TO OR FIX. THIS SEEMS TO ONLY HAPPEN WHEN SITTING STILL AT A STOP LIGHT OR STOP SIGN.

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ODI 11686543

Check engine code p0128. driver assistance, air conditioning and steering affect.

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4
ODI 10926030 · 400 mi

MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.

Look up ODI 10926030 at NHTSA ↗

ODI 11616324

Our XT5 began getting 'Steering Assist Reduced' message about a year ago. It comes and goes , coming more often now. The problem is the thermostat and is a very common issue with numerous complaints here and on Cadillac forums (below). The problem is, when this issue occurs the AC stops working, and when that happens you have no windshield defrost, and that is a safety problem. Cadillac has TSB's describing this issue but refuses to cover it goodwill as we are slightly out of warranty. The repair is extensive, requiring 4.5 of time. [XXX] IN…

Look up ODI 11616324 at NHTSA ↗

ODI 11639690

While driving my vehicle, alert popped up on my dash stating "Steering Assist is Reduced Drive with Care" futhermore after that my Check Engine Light Turned on and my Engine Heater Stayed cold and would not warm up. Vehicle has been inspected by the Cadillac Dealer and they stated it is all due to the Sensor. However Sensor is on backorder and has taken them 3 week to get the part. They stated it is safe to drive even though all those alerts came up, since he said it appears to be stuck open, however they stated if it gets stuck in a closed st…

Look up ODI 11639690 at NHTSA ↗

1
ODI 10926030 · 400 mi

MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.

Look up ODI 10926030 at NHTSA ↗

—
2
ODI 10926354 · 1,800 mi

I WAS DRIVING IN TRAFFIC, ABOUT 45MPH, WHEN THE PARKING BRAKE CAME ON, I GOT A CHECK ENGINE LIGHT, SERVICE BRAKE ASSIST, SERVICE STABILITRACK AND ONE OTHER LIGHT ON. I MANAGED TO KEEP IT RUNNING ENOUGH TO NOT GET REAR-ENDED, BUT IT IS NOT SAFE. THE DEALER NOW HAS IT, AND I AM IN A LOANER. THE CAR HAS LESS THAN 2000 MILES ON IT, AND THIS IS THE SECOND CHECK ENGINE LIGHT (THE FIRST DID NOT INVOLVE THE PARKING BRAKE), BUT THE DEALER DID NOT FIND A CONCRETE PROBLEM FOR THE LIGHT. IS THIS GOING TO TURN INTO A RECURRING PROBLEM? IT IS VERY DEFINITELY…

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ODI 11481644

To recall department, I purchased the above car in Jan 2021 since that time I had to take this car in for repairs 3 times concerning steering brake problem and reducing speed and also the thermostat problem. In reviewing this the consumer reports I found out that this was one of the worst years of making the xt5 and a recall was done for 2017 but for the cars that was manufactory in 2016. if a car get on the dealers floor in 2017 most likely it was manufactured in 2016. so I want to know why my car hasn't been notify for a recall and I'm ha…

Look up ODI 11481644 at NHTSA ↗

1
ODI 11481644

To recall department, I purchased the above car in Jan 2021 since that time I had to take this car in for repairs 3 times concerning steering brake problem and reducing speed and also the thermostat problem. In reviewing this the consumer reports I found out that this was one of the worst years of making the xt5 and a recall was done for 2017 but for the cars that was manufactory in 2016. if a car get on the dealers floor in 2017 most likely it was manufactured in 2016. so I want to know why my car hasn't been notify for a recall and I'm ha…

Look up ODI 11481644 at NHTSA ↗

0
Service Brakes0
1
ODI 11206236 · 16,000 mi

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, [phone removed]) WHERE THE CHASSIS CONTROL, ENG…

Look up ODI 11206236 at NHTSA ↗

2
ODI 11206236 · 16,000 mi

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, [phone removed]) WHERE THE CHASSIS CONTROL, ENG…

Look up ODI 11206236 at NHTSA ↗

ODI 11608934

The thermostat has malfunctioned twice in 2 years. Driving vehicle and dash warning" STEERING ASSIST IS REDUCED DRIVE WITH CARE", also the temperature gauge was showing COLD and this was after driving for over 30 minutes. Contacted local dealer and was informed this is a KNOWN problem with the thermostat sticking open. My brakes are sticking often and my car often jumps hard when i put it in reverse.

Look up ODI 11608934 at NHTSA ↗

1
ODI 11504710

Since 6/2022 and again 7/2022, 10/25/22 1/31/23 Constantly stating service error codes for stabiltrak, antilock brakes, and brake assist not functioning and need service urgently. However when I take it to the dealership they find nothing wrong and further investigated at another Cadillac dealership they also state they found nothing. These errors continue to pop up intermittently and my Cadillac app reports them as needing service.

Look up ODI 11504710 at NHTSA ↗

2
ODI 10926354 · 1,800 mi

I WAS DRIVING IN TRAFFIC, ABOUT 45MPH, WHEN THE PARKING BRAKE CAME ON, I GOT A CHECK ENGINE LIGHT, SERVICE BRAKE ASSIST, SERVICE STABILITRACK AND ONE OTHER LIGHT ON. I MANAGED TO KEEP IT RUNNING ENOUGH TO NOT GET REAR-ENDED, BUT IT IS NOT SAFE. THE DEALER NOW HAS IT, AND I AM IN A LOANER. THE CAR HAS LESS THAN 2000 MILES ON IT, AND THIS IS THE SECOND CHECK ENGINE LIGHT (THE FIRST DID NOT INVOLVE THE PARKING BRAKE), BUT THE DEALER DID NOT FIND A CONCRETE PROBLEM FOR THE LIGHT. IS THIS GOING TO TURN INTO A RECURRING PROBLEM? IT IS VERY DEFINITELY…

Look up ODI 10926354 at NHTSA ↗

ODI 11481644

To recall department, I purchased the above car in Jan 2021 since that time I had to take this car in for repairs 3 times concerning steering brake problem and reducing speed and also the thermostat problem. In reviewing this the consumer reports I found out that this was one of the worst years of making the xt5 and a recall was done for 2017 but for the cars that was manufactory in 2016. if a car get on the dealers floor in 2017 most likely it was manufactured in 2016. so I want to know why my car hasn't been notify for a recall and I'm ha…

Look up ODI 11481644 at NHTSA ↗

—
1
ODI 11481644

To recall department, I purchased the above car in Jan 2021 since that time I had to take this car in for repairs 3 times concerning steering brake problem and reducing speed and also the thermostat problem. In reviewing this the consumer reports I found out that this was one of the worst years of making the xt5 and a recall was done for 2017 but for the cars that was manufactory in 2016. if a car get on the dealers floor in 2017 most likely it was manufactured in 2016. so I want to know why my car hasn't been notify for a recall and I'm ha…

Look up ODI 11481644 at NHTSA ↗

0
Vehicle Speed Control0
2
ODI 11014060 · 1,715 mi

WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOP…

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ODI 11290839 · 33,000 mi

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE THE CONTACT'S WIFE WAS DRIVING AT A LOW RATE OF SPEED, THE VEHICLE SHUT OFF WITHOUT WARNING. AFTER RESTARTING THE VEHICLE, IT SHUT OFF YET AGAIN. AFTER THE SECOND RESTART, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT'S WIFE ATTEMPTED MULTIPLE TIMES TO DEPRESS THE BRAKE PEDAL AND SHUT OFF THE VEHICLE USING THE PUSH START FEATURE, BUT WAS UNSUCCESFUL. AS A RESULT, THE CONTACT'S WIFE CRASHED INTO AN EMBANKMENT AT AN UNKNOWN RATE OF SPEED. THE AIR BAGS DEPLOYED UPON IMPACT. A POL…

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2
ODI 11014060 · 1,715 mi

WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOP…

Look up ODI 11014060 at NHTSA ↗

ODI 11258272 · 56,000 mi

I WAS TRAVELING ON I-95 AT APRROX. 75/80 MPH WHEN MY DASHBOARD LIT-UP LIKE A CHRISTMAS TREE AND MY CADILLAC POWERED DOWN TO LESS THAN 50 MPH INSTANTLY. THE STABILITRAK, CHECK ENGINE LIGHT, PARKING BRAKE AND CAR ASSIST LIGHTS CAME ON WITH A WARNING TO "TRAVEL WITH CARE". I HAD TO MANEUVER MY VEHICLE OVER THREE LANES TO GET OFF AT THE NEAREST EXIT. I HAD NO IDEA WHAT JUST HAPPENED. THERE WAS NO NOISE, SMOKE OR EVIDENCE THAT THE VEHICLE HAD A PROBLEM. HOWEVER, I COULD ONLY DRIVE THE CAR 55 MPH WITH THE FOOT PEDAL PRESSED TO THE FLOOR BOARD. IT WAS…

Look up ODI 11258272 at NHTSA ↗

1
ODI 11506448

While driving the vehicle started to accelerate in its own. There was nothing obstructing the pedal. I could press down on brake with some resistance, but as soon as brake was released the, the vehicle accelerated. The vehicle did not level out with speed but continued to accelerate over 80 mph. This lasted about 8/9 mins, being controlled by riding on the break. It did it again for about 2/3 mins about 15 mins after first occurance. I took the car straight to get it looked at and the mechanic said that they could not find anything wrong with c…

Look up ODI 11506448 at NHTSA ↗

1
ODI 11481644

To recall department, I purchased the above car in Jan 2021 since that time I had to take this car in for repairs 3 times concerning steering brake problem and reducing speed and also the thermostat problem. In reviewing this the consumer reports I found out that this was one of the worst years of making the xt5 and a recall was done for 2017 but for the cars that was manufactory in 2016. if a car get on the dealers floor in 2017 most likely it was manufactured in 2016. so I want to know why my car hasn't been notify for a recall and I'm ha…

Look up ODI 11481644 at NHTSA ↗

1
ODI 11481644

To recall department, I purchased the above car in Jan 2021 since that time I had to take this car in for repairs 3 times concerning steering brake problem and reducing speed and also the thermostat problem. In reviewing this the consumer reports I found out that this was one of the worst years of making the xt5 and a recall was done for 2017 but for the cars that was manufactory in 2016. if a car get on the dealers floor in 2017 most likely it was manufactured in 2016. so I want to know why my car hasn't been notify for a recall and I'm ha…

Look up ODI 11481644 at NHTSA ↗

—0
Wheels
1
ODI 10981457 · 28 mi

CADILLAC XT5 2017 LUXURY FWD MODEL VIBRATES AT ALL SPEEDS. ACCELERATOR AND STEERING WHEEL VIBRATES. TIRES HAVE BEEN BALANCED AND ROTATED WITH NO IMPROVEMENT TO THE CONSTANT VIBRATION. WATER SLOSHES OUT OF BOTTLE IN CUP HOLDER, JACKET FALLS OFF CLOTHES HOOK IN BACKSEAT, EGGS BREAK IN EGG CARTON ALL DUE TO SIGNIFICANT AND CONSTANT VIBRATION AT ALL SPEEDS.

Look up ODI 10981457 at NHTSA ↗

00
1
ODI 11632059

The tire air pressure gage on the dash is steadily illuminated but there is nothing wrong w the air in the tire.

Look up ODI 11632059 at NHTSA ↗

000—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

6 patterns with matching reports.

Warning lights and dashboard alerts

17 mentions · 13.7% of complaints

Median mileage: 19,000 mi (10 usable records).

ODI 10926354 · 1,800 mi

I WAS DRIVING IN TRAFFIC, ABOUT 45MPH, WHEN THE PARKING BRAKE CAME ON, I GOT A CHECK ENGINE LIGHT, SERVICE BRAKE ASSIST, SERVICE STABILITRACK AND ONE OTHER LIGHT ON. I MANAGED TO KEEP IT RUNNING ENOUGH TO NOT GET REAR-ENDED, BUT IT IS NOT SAFE. THE DEALER NOW HAS IT, AND I AM IN A LOANER. THE CAR HAS LESS THAN 2000 MILES ON IT, AND THIS IS THE SECOND CHECK ENGINE LIGHT (THE FIRST DID NOT INVOLVE THE PARKING BRAKE), BUT THE DEALER DID NOT FIND A CONCRETE PROBLEM FOR THE LIGHT. IS THIS GOING TO TURN INTO A RECURRING PROBLEM? IT IS VERY DEFINITELY…

Look up ODI 10926354 at NHTSA ↗

ODI 11073956 · 1,000 mi

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING 25 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROADWAY AND THE VEHICLE STALLED. IN ADDITION, THE VEHICLE SHOOK WHILE THE CONTACT ATTEMPTED TO ACCELERATE. NORTH BAY CADILLAC IN ROSSLYN, NEW YORK WAS MADE AWARE OF THE FAILURE AND PERFORMED AN ENGINE CONTROL MODULE REPLACEMENT, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATE…

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ODI 11258272 · 56,000 mi

I WAS TRAVELING ON I-95 AT APRROX. 75/80 MPH WHEN MY DASHBOARD LIT-UP LIKE A CHRISTMAS TREE AND MY CADILLAC POWERED DOWN TO LESS THAN 50 MPH INSTANTLY. THE STABILITRAK, CHECK ENGINE LIGHT, PARKING BRAKE AND CAR ASSIST LIGHTS CAME ON WITH A WARNING TO "TRAVEL WITH CARE". I HAD TO MANEUVER MY VEHICLE OVER THREE LANES TO GET OFF AT THE NEAREST EXIT. I HAD NO IDEA WHAT JUST HAPPENED. THERE WAS NO NOISE, SMOKE OR EVIDENCE THAT THE VEHICLE HAD A PROBLEM. HOWEVER, I COULD ONLY DRIVE THE CAR 55 MPH WITH THE FOOT PEDAL PRESSED TO THE FLOOR BOARD. IT WAS…

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Steering assistance concerns

12 mentions · 9.7% of complaints

Median mileage: 60,976 mi (2 usable records).

ODI 11486744 · 43,806 mi

The contact owns a 2017 Cadillac XT5. The contact stated while driving approximately 40 MPH, the vehicle overheated and stalled. The power steering assist was reduced with the drive with care message displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who informed the contact about the thermostat failure, engine, and DTC: P0128. The manufacturer was not contacted. The approximate failure mileage 43,806.

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ODI 11526717

THE 2017 CADILLAC XT5 HAS A DEFECTIVE THERMOSTAT, WHICH SENDS A FALSE SIGNAL THAT THE ENGINE IS OVERHEATING. THEREFORE, YOU GET A "STEERING ASSIST IS REDUCED DRIVE WITH CARE", WHICH YOUR STEERING TO BE HARD AND NOT AS EFFECTIVE AS IT SHOULD BE. GMC IS AWARE OF THE PROBLEM, BUT FAILED TO REMEDY IT, BUT ISSUED A BULLETIN #17-NA-158 IN MAY OF 2017. THIS PROBLEM IS SO WIDESPREAD THAT THE PART TO FIX THE PROBLEM IS ON "BACK ORDER" EVERYWHERE.

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ODI 11562725

Message Displayed on 2017 Cadillac XT-5 "Steering Assist is Reduced - Drive With Care". No check engine light, and no apparent loss of steering. Noted that Temperature Gauge and Air Conditioning ceased to work. Suspiciously, a 2019 Cadillac XT-5 that I also own, the identical displayed message came on, with identical same mechanical issue, and just learned that an acquaintance with a newer Chevy Blazer just experienced the identical issue also. All vehicles are equipped with OnStar. Coincidence, OR any possibility that GM or OnStar computers ha…

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Brake response concerns

7 mentions · 5.6% of complaints

Median mileage: 13,000 mi (7 usable records).

ODI 11002930 · 8,586 mi

LOSS OF BRAKES. BRAKE PEDAL WENT TO FLOOR AND CAR WOULD NOT STOP. BRAKE FLUID LIGHT WENT ON. TOWED TO DEALER, FOUND MASTER CYLINDER LEAKING INTO POWER BRAKE BOOSTER. BOTH PARTS REPLACED AND PROBLEM SOLVED THUS FAR. DEALER STATED MUST BE COMMON PROBLEM BECAUSE PARTS WERE BACKORDERED. MILAGE ON CAR IS 8,585 AT TIME OF BRAKE FAILURE. VEHICLE WAS MOVING AT TIME OF BRAKE FAILURE, MY WIFE WAS GETTING READY TO GET ON EXPRESSWAY. NO SIGN OF BRAKE FLUID LOSS WAS VISIBLE.

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ODI 11016488 · 13,000 mi

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 10 MPH IN REVERSE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE INDEPENDENTLY ACCELERATED. THERE WERE WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO ENGAGE THE PARKING BRAKE TO STOP THE VEHICLE. AN UNKNOWN DEALER WAS CONTACTED, BUT NO APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. THE VIN WAS NOT AVAILABLE.

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ODI 11056044 · 7,200 mi

BRAKES FAILED. COMING TO A STOP SIGN ON CR 13, BRAKE PEDAL WENT TO THE FLOOR. BRAKES DID NOT SLOW OR STOP THE CAR AT ALL. PUMPED THE BRAKES 3 OR 4 TIMES, NO BRAKING. WENT THRU STOP SIGN HITTING ANOTHER VEHICLE. AIR BAGS DID NOT DEPLOY. AUTOMATIC BRAKING SYSTEM DID NOT ACTIVATE. ESTIMATES I WAS 50 YARDS FROM THE STOP SIGN WHEN I FIRST APPLIED THE BRAKES, SPEED BETWEEN 20-30 MPH.

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Stalling or loss of power

7 mentions · 5.6% of complaints

Median mileage: 33,403 mi (6 usable records).

ODI 11052671

ENGINE SHUTS OFF AT STOP LIGHT RESTART, STOPS AND RESTARTS OR IN GARAGE DOES SAME THING. WE SUBMITTED CONCERN TO DEALER STATES IT IS FACTORY SETTING. THIS IS A SAFETY CONCERN, SERIOUS.

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ODI 11073956 · 1,000 mi

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING 25 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROADWAY AND THE VEHICLE STALLED. IN ADDITION, THE VEHICLE SHOOK WHILE THE CONTACT ATTEMPTED TO ACCELERATE. NORTH BAY CADILLAC IN ROSSLYN, NEW YORK WAS MADE AWARE OF THE FAILURE AND PERFORMED AN ENGINE CONTROL MODULE REPLACEMENT, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATE…

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ODI 11180519 · 62,000 mi

CAR IN MOTION FROM REST CAR MISFIRES CAR STALLS. 2 TIMES IN LAST TWO WEEKS TAKEN TO DEALER 11 FEB 2019. NO FAULTS FOUND. SORRY BUT THIS CAR IS BROKEN. HAS HAPPEN BEFORE 4 TIMES

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Battery drain and no-start mentions

2 mentions · 1.6% of complaints

Median mileage: 21,477 mi (2 usable records).

ODI 11166674 · 26,453 mi

I JUST GOT THIS CAR DELIVERED TO MY HOME ON 01/11/2019, THEN IT ID NOT WANT TO START AFTER JUMP STARTING IT WORKED THEN SHUT OFF SO I WAS GOING TO THE DEALESHIP WHILE DRIVING ONTHE EXPRESSWAY THE CAR JUST COMPLETELY SHUT OFF WOULD NOT START , SO HAD IT TOWED TO THE DEALERSHIP THINKING IT WAS THE BATTERY NOW IT HAS TO BE THERE TILL MONDAY OR TUESDAY,

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ODI 11291715 · 16,500 mi

THE CAR HAS STARTING ISSUES WHEN WE WERE BUYING THE CAR AT 16500 MILES FULL WARRANTY THE CAR HAD ISSUES STARTING BEFORE WE DID BUY IT WE WERE TOLD THE CAR WAS FIXED WE WERE DRIVING THE CAR FROM FLORIDA TO MICHIGAN ON OUR FIRST STOP THE CAR WOULD NOT START WE STARTED TO LOOK THRU THE MANUAL AND FOUND WRITTEN IN HANDWRITING A LIST OF STEPS TO FOLLOW ON GETTING THE CAR TO START WE DID THIS AND THE CAR DID START OF COURSE THIS WAS NOT THE END OF THE PROBLEM WE HAVE HAD THE CAR TO CADILLAC DEALERSHIP WITH NUMEROUS TRIES TO FIX THE PROBLEM TH…

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Matching rule\b(parasitic drain|battery drain\w*|dead battery|won.t start|would not start|no.start)\b

Hard or delayed shifting

1 mentions · 0.8% of complaints

Median mileage: 3,200 mi (1 usable records).

ODI 11020105 · 3,200 mi

PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. RETURNED THE VEHICLE AGAIN 8/28/17 FOR SERVICE FOR THE SAME REASON. ALSO THE SUSPENSION IS VERY ROUGH, WHEELS FELL LIKE THEY ARE CONSTANTLY SHAKING, LA…

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b