2016 Ferrara IGNITER: complaints, problems and recalls

Reported: 2016-06-16 (June 16, 2016)

Ferrara Fire Apparatus, Inc. (Ferrara) is recalling certain model year 2015-2016 Inferno, Igniter, Cinder, Ultra, and Intruder vehicles built on Freightliner and International chassis manufactured August 3, 2015, to April 29, 2016, equipped with pumps to provide pressurized water to aid in fighting fires. These pumps have 6" intake strainers that may have been improperly soldered during production and, as a result, the strainers may come apart during use, allowing parts of the strainer and debris to enter the pump, possibly damaging the pump.

Consequence: If the strainer and/or debris enters the pump, and the operator is forced to shut down the pump, reducing firefighting effectiveness, there could be an increased risk of injury.

Remedy: Ferrara will notify owners, and owners will check the strainer for missing solder at the joints. Any strainers missing solder will be replaced, free of charge. The recall began on July 20, 2016. Owners may contact Ferrara customer service at 1-800-443-9006 or hale customer service at 1-800-533-3569.

Reported: 2016-07-13 (July 13, 2016)

Ferrara Fire Apparatus, Inc. (Ferrara) is recalling certain model year 2014-2016 Igniter vehicles manufactured January 1, 2014, to May 2, 2016, equipped with certain Class 1 ES-KEY power control modules manufactured by Hale Products. The affected power control modules may not provide sufficient circuit protection depending on their combination of software and installation, possibly resulting in a short circuit.

Consequence: A short circuit may result in damage to components of the vehicle's electrical system, affecting their function, such as causing a loss of headlights, thereby increasing the risk of a crash. A short circuit may also increase the risk of a fire.

Remedy: Ferrara will notify owners, and dealers will upgrade the software and/or retrofit fuses, free of charge. The recall began on August 26, 2016. Owners may contact Ferrara customer service at 1-225-567-7100.

Reported: 2016-07-20 (July 20, 2016)

Ferrara Fire Apparatus, Inc. (Ferrara) is recalling certain model year 2011-2016 Inferno, Igniter, Intruder, and Cinder emergency vehicles manufactured October 3, 2011, to May 31, 2016, equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.

Consequence: The unintended turning on or off of accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.

Remedy: Ferrara will notify owners, and service personnel or service centers will reprogram the units, free of charge. The recall began on August 26, 2016. Owners may contact Ferrara customer service at 1-225-567-7100 extension 3011.

Reported: 2016-08-04 (August 4, 2016)

Ferrara Fire Apparatus, Inc. (Ferrara) is recalling certain model year 2015-2016 Inferno, Igniter, Intruder and Cinder fire trucks built on Freightliner and International chassis manufactured April 13, 2015, to May 30, 2016. The affected vehicles may be equipped with certain C20 and C21 split-shaft transmissions from Waterous. This transmission sends power to the wheels of an emergency response vehicle or powers an add-on unit such as a water pump used for fighting fires. A component within the shift unit may be damaged and as a result, the operator may not be able to switch the power output.

Consequence: If the power output cannot be changed, once the fire truck arrives at the scene, it may not be able to pump water to aid in extinguishing the fire, increasing the risk of injury.

Remedy: Ferrara will notify owners, and the shift unit assembly will be removed and the clevis pin and retaining rings will be replaced, free of charge. The recall began on September 9, 2016. Owners may contact Ferrara customer service at 1-225-567-7100 extension 3011.

Reported: 2018-02-05 (February 5, 2018)

Ferrara Fire Apparatus, Inc. (Ferrara) is recalling certain 2015-2016 Inferno and International 4400, 2013-2016 Igniter, 2014-2017 Cinder and Freightliner M2 106, 2013-2014 Ember and 2013-2017 Kenworth T370 fire-fighting vehicles, equipped with Hale pressure relief valves in the water pumps used for fire fighting. Rings securing the valves may corrode over time after exposure to water, causing the ring to fail and the pressure relief valve to open, reducing the water pressure available for fire fighting.

Consequence: A reduction in water pressure may hinder fire fighting efforts, increasing the risk of injury.

Remedy: Ferrara will notify owners, and Ferrara certified dealers or technicians will replace the relief valve retaining ring with one that is stainless steel, free of charge. The recall began on February 12, 2018. Owners may contact Ferrara customer service at 1-800-443-9006.