U.S. public vehicle records

2020 Ford EXPLORER: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

1,219 owner complaints analyzed

33 distinct recall campaigns

22,900 mi median reported failure mileage

Scope: 2020 model year. Data updated: 2026-09-30 (September 30, 2026). 409 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Power Train is the most frequently named component, appearing in 476 of 1,219 complaints (39.0%). A complaint can name multiple components.

Recurring terms in complaint narratives
Topic	Matching reports	Share of complaints
Transmission and shifting	345	28.3%
Braking behavior	193	15.8%
Electrical and battery issues	70	5.7%
Engine operation	51	4.2%
Steering behavior	41	3.4%
Fuel system concerns	8	0.7%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Power Train

476

Unknown Or Other

207

Electrical System

181

Engine

115

Service Brakes

Visibility/Wiper

Exterior Lighting

Back Over Prevention

Power Train: 476; Unknown Or Other: 207; Electrical System: 181; Engine: 115; Service Brakes: 80; Visibility/Wiper: 56; Exterior Lighting: 53; Back Over Prevention: 40

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000

210

25,000 to 49,999

50,000 to 74,999

75,000 to 99,999

100,000 to 149,999

150,000 and above

Under 25,000: 210; 25,000 to 49,999: 58; 50,000 to 74,999: 63; 75,000 to 99,999: 41; 100,000 to 149,999: 36; 150,000 and above: 1

Under 25,000 miles has the most reports with usable mileage (210). 810 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2019

2020

110

2021

136

2022

2023

186

2024

202

2025

318

2026

175

2019: 7; 2020: 110; 2021: 136; 2022: 85; 2023: 186; 2024: 202; 2025: 318; 2026: 175

Pattern summary

Power Train leads the component reports. Transmission and shifting appears in 345 complaint narratives. Braking behavior appears in 193 complaint narratives. Electrical and battery issues appears in 70 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11279622 · 2019-11-12 (November 12, 2019)

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE ENGINE SUDDENLY BEGAN TO REV VERY HIGHLY AND THE VEHICLE ATTEMPTED TO ACCELERATE FORWARD. THE DRIVER DEPRESSED THE BRAKE PEDAL TO PREVENT THE VEHICLE FROM MOVING. THE TRANSMISSION WAS SWITCHED INTO NEUTRAL, BUT THE FAILURE CONTINUED. AFTER TURNING THE VEHICLE OFF AND BACK ON, IT RESUMED NORMAL OPERATION. THE MANUFACTURER AND LEVITOWN FORD (3195 HEMPSTEAD TPKE, LEVITOWN, NY) WERE NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE…

Owner-reported narrative. 2,000 miles reported. Look up ODI 11279622 at NHTSA ↗

Owner report 11282678 · 2019-11-27 (November 27, 2019)

HAVE EXTREMELY STRONG EXHAUST FUMES COMING IN THE FRESH AIR INTAKE-MAKING ME AND MY PASSENGERS EXTREMELY SICK-NAUSEUS, REALLY BAD HEADACHES, EXTREMELY SLEEPY, ACID REFLUX AND EVEN HAVE PEOPLE ASK HALF HOUR AFTER LEAVING THE VEHICLE IF WE'VE BEEN STANDING NEXT TO AN EXHAUST PIPE!!!! ONE OF THESE TIMES, IM NOT GOING TO REALISE JUST HOW TIRED ITS MAKING ME-THAT I CRASH AND KILL MYSELF OR WORSE KILL SOMEONE ELSE OR FAMILY!! SERIOUS ISSUE ANS FORD CLAIMS......NOTHING WRONG!! [XXX]!! THIS IS A DEADLY FLAW THAT NEEDS TO BE DEALT WITH RIGHT NOW!!! WAY …

Owner-reported narrative. 75 miles reported. Look up ODI 11282678 at NHTSA ↗

Owner report 11287721 · 2019-12-08 (December 8, 2019)

ON A 400 MILE ROAD TRIP ON A HIGHWAY, WE STARTED FEELING EXHAUST FUMES IN THE INSIDE CABIN. FELT NAUSEA AND WATERY EYES AND HAD TO STOP COUPLE OF TIME TO GET A BREATH OF FRESH AIR. NOT SURE WHAT THE ISSUE WAS IT DISAPPEARED AFTER AN HOUR. SCARY THING IS I SEE SOME ELSE ALSO HAS REPORTED THE SAME ISSUE. COULD BE VERY HAZARDOUS HAVING EXHAUST FUMES COMING IN SIDE THE CABIN.

Owner-reported narrative. 2,200 miles reported. Look up ODI 11287721 at NHTSA ↗

Owner report 11288246 · 2019-12-10 (December 10, 2019)

BREAKS GAVE OUT WHILE BACKING OUT OF LANE. SEPARATE ISSUE PRESSED ON GAS NO RESPONSE OR DELAYED RESPONSE IN STOP AND GO TRAFFIC. ACTED LIKE IT WAS ALMOST OUT OF GAS BUT NOT. ALSO OTHER SMALL ISSUE IS LOUD HIGH WHISTLE NOISE ABOVE 70MPH.

Owner-reported narrative. 2,000 miles reported. Look up ODI 11288246 at NHTSA ↗

Owner report 11288974 · 2019-12-13 (December 13, 2019)

I PURCHASED A 2020 FORD EXPLORER AT SAMES FORD IN LAREDO, TX. THE VEHICLE WAS RECEIVED 11 SEPT 2019. THE VEHICLE BROKE DOWN ON 18 SEPT 2019 IN INDIANA (MILEAGE 1896) WHILE IN MOTION ON THE HIGHWAY. THE VEHICLE WAS TOWED TO AUTO PARK FORD IN STERGIS, MICHIGAN. THE PROBLEM WAS THE TRANSMISSION OIL COOLER, WHICH I NOW KNOW IS ENDEMIC TO THIS MODEL. I WAS TOLD THE FAILURE OF THE TRANSMISSION OIL COOLER HAD ALSO CAUSED THE TRANSMISSION TO FAIL. THE TRANSMISSION & OIL COOLER WERE REPLACED AND I HAD TO DRIVE FROM NEW YORK TO MICHIGAN AT MY OWN EXPENSE…

Owner-reported narrative. 1,896 miles reported. Look up ODI 11288974 at NHTSA ↗

Owner report 11288976 · 2019-12-13 (December 13, 2019)

THIS VEHICLE WAS GIVEN TO ME ON OR ABOUT 12 NOVEMBER 2019 AS A REPLACEMENT FOR A 2020 FORD EXPLORER, VIN [XXX], PURCHASED FROM SAMES FORD IN LAREDO, WHICH TWICE HAD FAILURE OF THE TRANSMISSION COOLING SYSTEM WHILE IN MOTION ON THE HIGHWAY. THIS NEW VEHICLE BROKE DOWN WHILE IN MOTION IN THE HIGHWAY WITH THE SAME PROBLEM (TRANSMISSION OIL COOLER) IN NEW BOSTON, TEXAS ON 22 NOV 2019 (MILEAGE 1021). JOHNSTON FORD IN NEW BOSTON COULD NOT IMMEDIATELY SECURE THE PARTS AS THEY WERE IN HIGH DEMAND FROM FORD, AND THE VEHICLE WAS NOT FULLY REPAIRED UNTI…

Owner-reported narrative. 1,021 miles reported. Look up ODI 11288976 at NHTSA ↗

Owner report 11290236 · 2019-12-20 (December 20, 2019)

VEHICLE DOESN'T MOVE FOR LONG SECONDS WHEN I SWITCH TO REVERSE.

Owner-reported narrative. 2,000 miles reported. Look up ODI 11290236 at NHTSA ↗

Owner report 11292385 · 2020-01-01 (January 1, 2020)

DEEP SLEEP MODE ACTIVATES AFTER 2 DAYS. MOST RECENT EXPERIENCE INVOLVED HAVING TO JUMP START THE CAR AFTER SETTING 3 DAYS.

Owner-reported narrative. 5,300 miles reported. Look up ODI 11292385 at NHTSA ↗

Recall history

33 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

19V575000 · Parking Brake | Electrical System: Instrument Cluster/Panel | Power Train:Automatic Transmission:Gear Position Indication (Prndl)

Reported: 2019-08-05 (August 5, 2019)

Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. The Manual Park Release (MPR) cover may not be installed. In addition, the vehicles may be in Factory Mode, which disables warning alerts and does not display the transmission gear selected. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 114, "Theft Prevention" and 102, "Trans Shift Lever Seq/Starter Interlock/Trans Braking Effect."

Consequence: Without the cover, the MPR lever may be unintentionally moved, allowing the vehicle to roll away. Being in Factory Mode, the vehicle will not display warnings and/or gear selection on the instrument cluster. Both conditions increase the risk of a crash.

Remedy: Ford will notify owners, and dealers will inspect and, if necessary, install a MPR cover. Dealers will verify the instrument cluster is not in Factory Mode and clear any fault codes, free of charge. The recall began August 23, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C06.

NHTSA campaign record ↗

19V633000 · Seats:Mid/Rear Assembly | Seats:Front Assembly:Recliner

Reported: 2019-08-28 (August 28, 2019)

Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."

Consequence: A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.

Remedy: Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.

NHTSA campaign record ↗

19V687000 · Electrical System:Wiring

Reported: 2019-09-30 (September 30, 2019)

Ford Motor Company (Ford) is recalling certain 2020 Ford Explorer vehicles equipped with 2.3L or 3.3L engines. The wiring harness may not have been properly secured and may contact the air conditioner compressor (A/C) pulley, potentially damaging the harness or the A/C belt.

Consequence: The A/C pulley may rub through the wiring harness insulation and contact the unfused battery positive wire, resulting in a short circuit, increasing the risk of a fire.

Remedy: Ford will notify owners, and dealers will install a tie strap to the wiring harness at the hand shock tower clip, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S32.

NHTSA campaign record ↗

19V859000 · Fuel System, Gasoline:Delivery:Hoses, Lines/Piping, And Fittings

Reported: 2019-12-04 (December 4, 2019)

Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. Over time, the protective sleeve on the vapor fuel line may chafe through the plastic liquid fuel line and cause a fuel leak.

Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Ford will notify owners, and dealers will install a longer protective sleeve on the liquid fuel line, as necessary, free of charge. Ford issued owners and interim notification on January 29, 2020. Recall began March 23, 2020. A second notice will be sent once parts are available, expected to be late in the first quarter of 2020. A renotification letter was sent on July 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S49.

NHTSA campaign record ↗

20V497000 · Air Bags:Critical Fasteners | Seats | Air Bags:Side/Window

Reported: 2020-08-21 (August 21, 2020)

Ford Motor Company (Ford) is recalling certain 2020 Explorer and 2020 Lincoln Aviator vehicles. The side air bag and/or seat back module attachments may not have been properly tightened in the front seat backs.

Consequence: If the side air bag or seat back fasteners were not properly tightened, the side air bag deployment could be affected, increasing the risk of injury during a crash.

Remedy: Ford will notify owners, and dealers will remove front seat back panels from one or both front seats (VIN-specific) and verify that the fasteners have been properly tightened, free of charge. The recall began September 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S48.

NHTSA campaign record ↗

20V549000 · Seat Belts: Rear/Other:Buckle Assembly

Reported: 2020-09-10 (September 10, 2020)

Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. The affected vehicles are equipped with second row center seat belt buckles that may not be properly secured to the seat.

Consequence: Vehicles with seat belt buckles that are not properly secured may fail to restrain an occupant during a crash, increasing the risk of injury.

Remedy: Ford will notify owners, and dealers will replace the second row center seat assembly, free of charge. The recall began November 6, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S50.

NHTSA campaign record ↗

20V575000 · Back Over Prevention: Sensing System: Camera

Reported: 2020-09-23 (September 23, 2020)

Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Consequence: Reduced rearward visibility can increase the risk of a crash.

Remedy: Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.

NHTSA campaign record ↗

20V693000 · Power Train:Driveline:Driveshaft

Reported: 2020-11-10 (November 10, 2020)

Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles equipped with a 2.0L or 3.3L engine and a 10 Speed Automatic Transmission with the All Wheel Drive package. The drive shaft may fracture along the weld seam.

Consequence: Defective drive shafts may fail and cause a loss of connection between the transfer case and rear axle, possibly resulting in a vehicle rollaway when in Park or a loss of drive. Either condition can increase the risk of a crash. The drive shafts can also deform and separate from the driveline and potentially contact the fuel tank, increasing the risk of fuel leaks and/or fire.

Remedy: Ford will notify owners, and dealers will inspect the drive shaft label inspected and replace it as necessary, free of charge. The recall began December 11, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S65.

NHTSA campaign record ↗

20V730000 · Fuel System, Gasoline:Storage

Reported: 2020-11-24 (November 24, 2020)

Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles equipped with 2.3L engines and 19 gallon fuel tanks. The fuel tank inlet check valve may not be fully welded to the fuel tank shell.

Consequence: An incomplete weld securing the inlet check valve to the fuel tank shell could result in a substantial fuel leak during a crash, increasing the risk of fire.

Remedy: Ford will notify owners, and dealers will replace the fuel tank shell, free of charge. The recall began December 8, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S68.

NHTSA campaign record ↗

20V788000 · Engine

Reported: 2020-12-17 (December 17, 2020)

Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.

Consequence: With a loose motor mount, motor vibration may cause the axle to disconnect from the engine and could result in loss of power, increasing the risk of a crash.

Remedy: Ford will notify owners, and dealers will remove and replace the right hand motor mount fasteners, free of charge. The recall began February 3, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S72.

NHTSA campaign record ↗

21V154000 · Suspension:Rear

Reported: 2021-03-10 (March 10, 2021)

Ford Motor Company (Ford) is recalling certain 2020 Lincoln Aviator and Ford Explorer vehicles. The rear lower control arm (RLCA) bolts that attach the rear lower control arms to the wheel knuckles may not have been heat-treated, which could cause them to break.

Consequence: Broken RLCA bolts can cause a loss of steering control, and increase the risk of a crash.

Remedy: Ford will notify owners, and dealers will replace both RLCA bolts, free of charge. The recall began on April 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S11.

NHTSA campaign record ↗

21V735000 · Back Over Prevention:Software | Back Over Prevention: Sensing System: Camera

Reported: 2021-09-22 (September 22, 2021)

Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer, Lincoln Corsair, and Lincoln Aviator vehicles equipped with 360-degree cameras. The video output may fail, preventing the rearview camera image from displaying.

Consequence: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.

Remedy: Dealers will update the Image Processing Module (IPMB) software, free of charge. Owner notification letters were mailed November 16, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S44.

NHTSA campaign record ↗

23V022000 · Back Over Prevention: Sensing System: Camera

Reported: 2023-01-23 (January 23, 2023)

Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.

Consequence: Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.

Remedy: Dealers will update the image processing module (IPMB) software, free of charge. Interim owner notification letters informing owners of the safety risk were mailed April 25, 2023. Owner notification letters were mailed February 13, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S02. This recall expands and replaces NHTSA recall number 21V-735. Vehicles previously repaired under 21V-735 will need to have the new remedy performed.

NHTSA campaign record ↗

23V069000 · Power Train:Automatic Transmission:Control Module (Tcm/Pcm/Tecm)

Reported: 2023-02-10 (February 10, 2023)

Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.

Consequence: A park system that is damaged may not shift into "PARK," resulting in a vehicle rollaway and increasing the risk of injury or crash.

Remedy: Dealers will inspect the park system for damage and repair as necessary, free of charge. Owner notification letters were mailed March 28, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S05.

NHTSA campaign record ↗

23V199000 · Parking Brake:Electrical | Power Train:Automatic Transmission:Control Module (Tcm/Pcm/Tecm)

Reported: 2023-03-24 (March 24, 2023)

Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L RWD, 3.3L GAS, 3.3L FHEV, or 3.0L ST powertrain. The previous powertrain control module (PCM) update completed under recall 22V-255 did not include the automatic electronic parking brake feature when the vehicle is shifted to park, as intended. In addition, the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.

Consequence: Without the electronic parking brake applied, the vehicle could rollaway if the driveshaft disconnects. A disconnected driveshaft can also result in a loss of drive power. Either of these scenarios can increase the risk of a crash.

Remedy: Dealers will update the PCM software, free of charge. Owner notification letters were mailed on May 31, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S16.

NHTSA campaign record ↗

23V305000 · Back Over Prevention:Display Function

Reported: 2023-04-28 (April 28, 2023)

Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Consequence: A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.

Remedy: Dealers will update the ICS software, free of charge. Owner notification letters were mailed July 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C14.

NHTSA campaign record ↗

23V342000 · Back Over Prevention: Sensing System: Camera

Reported: 2023-05-12 (May 12, 2023)

Consequence: Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.

Remedy: Dealers will replace the 360-degree camera, free of charge. Owner notification letters were mailed November 10, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S23. This recall expands and replaces NHTSA recall number 23V-022. Vehicles previously repaired under 23V-022 will need to have the new remedy performed.

NHTSA campaign record ↗

23V626000 · Electrical System:Propulsion System:Traction Battery

Reported: 2023-09-08 (September 8, 2023)

Ford Motor Company (Ford) is recalling certain 2020-2022 Lincoln Aviator and Ford Explorer vehicles equipped with 3.0L PHEV engines. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.

Consequence: Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.

Remedy: Dealers will perform a Battery Energy Control Module (BECM) diagnostic test and replace the high voltage battery pack, as necessary, free of charge. Owner notification letters were mailed on April 8, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford Motor Company's number for this recall is 23S53.

NHTSA campaign record ↗

23V675000 · Power Train:Driveline:Driveshaft

Reported: 2023-10-06 (October 6, 2023)

Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.

Consequence: A disconnected driveshaft can result in a loss of drive power or a vehicle rollaway if the parking brake is not applied. Either of these scenarios can increase the risk of a crash.

Remedy: Dealers will replace the subframe bushing and rear axle bolt. They will also inspect the rear axle cover for damage near the bolt hole location and replace with a new cover if any damage is found. Repairs will be performed free of charge. Owner notification letters were mailed January 19, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S55.

NHTSA campaign record ↗

24V188000 · Back Over Prevention: Sensing System: Camera

Reported: 2024-03-08 (March 8, 2024)

Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Consequence: A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed April 4, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19. This recall is an expansion of NHTSA recall numbers 20V-575 and 22V-252.

NHTSA campaign record ↗

24V598000 · Engine

Reported: 2024-08-09 (August 9, 2024)

Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with the Police Interceptor Utility Package. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.

Consequence: An engine compartment fire increases the risk of injury.

Remedy: Owners are advised to park and shut off the engine as promptly as possible upon hearing unexpected engine noises, or after experiencing an unexpected engine power reduction, or seeing smoke from the engine compartment. Dealers will update the Powertrain Control Module (PCM) software. In addition, dealers will inspect for connecting rod bearing failure and if necessary, replace the engine long block. All inspections and repairs will be performed free of charge. Owner notification letters were mailed August 15, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S52.

NHTSA campaign record ↗

24V852000 · Equipment:Other:Labels

Reported: 2024-11-08 (November 8, 2024)

Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Consequence: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.

Remedy: Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.

NHTSA campaign record ↗

25V093000 · Seat Belts

Reported: 2025-02-14 (February 14, 2025)

Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Aviator vehicles. The seat belt buckle anchor bolts at one or more seating positions may be improperly secured. Additionally, vehicles may have an improperly secured seat belt retractor anchor bolt and/or seat belt anchor bolt at the second-row center seating position, if equipped.

Consequence: A loose seat belt or seat belt buckle may not properly restrain an occupant during a crash, increasing the risk of injury.

Remedy: Dealers will inspect seat belt buckle anchor bolts in all seating positions. Additionally, dealers will inspect the seat belt retractor anchor bolt and seat belt anchor bolt at the second-row center seating position, if equipped. If loose anchor bolts are found, the affected seat components will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed on June 5, 2025. Owners may contact Ford customer service at 866-436-7332. Ford's number for this recall is 25S09.

NHTSA campaign record ↗

25V159000 · Back Over Prevention:Software

Reported: 2025-03-14 (March 14, 2025)

Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.

Consequence: Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.

Remedy: Dealers will update the Image Processing Module software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S27.

NHTSA campaign record ↗

25V166000 · Power Train:Driveline:Driveshaft

Reported: 2025-03-14 (March 14, 2025)

Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles previously repaired incorrectly under recall numbers 23V-199 or 22V-255. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.

Consequence: A disconnected driveshaft can result in vehicle rollaway when the vehicle is placed in park without the parking brake applied. A disconnected driveshaft can also result in a loss of drive power. Either of these scenarios can increase the risk of a crash.

Remedy: Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S22.

NHTSA campaign record ↗

25V393000 · Seats:Mid/Rear Assembly

Reported: 2025-06-13 (June 13, 2025)

Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.

Consequence: A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing their risk of injury.

Remedy: Dealers will inspect the second-row seat switch, and replace the bezel around the switch as necessary, free of charge. Owner notification letters were mailed August 7, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S67.

NHTSA campaign record ↗

25V442000 · Back Over Prevention:Software

Reported: 2025-06-27 (June 27, 2025)

Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.

Consequence: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.

Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.

NHTSA campaign record ↗

25V685000 · Equipment:Electrical:Engine Block Heater

Reported: 2025-10-10 (October 10, 2025)

Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.

Consequence: An electrical short circuit can increase the risk of a fire.

Remedy: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.

NHTSA campaign record ↗

26V117000 · Visibility:Windshield Wiper/Washer:Motor

Reported: 2026-03-03 (March 3, 2026)

Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer, Escape, Lincoln Aviator, and Lincoln Corsair vehicles. The windshield wiper motor may fail and prevent the windshield wipers from operating properly.

Consequence: Windshield wipers that fail to operate properly can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the front wiper motors as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed April 2, 2026. Additional letters will be sent once the final remedy is available, anticipated in October 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S14. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 4, 2026.

NHTSA campaign record ↗

26V123000 · Back Over Prevention:Software

Reported: 2026-03-03 (March 3, 2026)

Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, Lincoln Corsair, 2020-2024 Lincoln Aviator, and Explorer vehicles. The image on the center display may flip or invert, resulting in an incorrectly displayed rearview image when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Consequence: An incorrectly displayed rearview image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will update the accessory protocol interface module (APIM) software, free of charge. Owner notification letters were mailed June 23, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C11. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 5, 2026.

NHTSA campaign record ↗

26V159000 · Seat Belts

Reported: 2026-03-17 (March 17, 2026)

Ford Motor Company (Ford) is recalling certain 2020-2026 Explorer and Lincoln Aviator vehicles. The seat belt anchor bolts at the second-row outer seating positions may be improperly secured.

Consequence: A loose seat belt buckle may not properly restrain an occupant during a crash, increasing the risk of injury.

Remedy: Dealers will inspect the second-row outer seat belt lower anchor bolts and replace or repair them as necessary, free of charge. Owner notification letters were mailed March 30, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C18. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 19, 2026.

NHTSA campaign record ↗

26V402000 · Power Train:Automatic Transmission

Reported: 2026-06-24 (June 24, 2026)

Ford Motor Company (Ford) is recalling certain 2018-2021 Navigator, Expedition, 2020-2021 Explorer, Lincoln Aviator, and 2021 F-150 vehicles. The transmission park pawl may engage while the vehicle is in motion, resulting in park system damage.

Consequence: Park system damage may result in a vehicle rollaway, increasing the risk of a crash.

Remedy: Dealers will update the powertrain control module software, and inspect and replace any damaged transmission components as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed July 10, 2026. Additional letters will be sent once the remedy is available, anticipated in April 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S48. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on June 26, 2026.

NHTSA campaign record ↗

26V451000 · Seats:Mid/Rear Assembly

Reported: 2026-07-14 (July 14, 2026)

Ford Motor Company (Ford) is recalling certain 2020-2027 Aviator and 2020-2026 Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, tipping, or sliding unexpectedly.

Consequence: A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing the risk of injury.

Remedy: Dealers will inspect and replace the bezel around the switch as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters explaining the safety risk were mailed August 19, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Lincoln Aviator owner notification letters were mailed August 21, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S52. This recall expands Recall 25V393. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.

NHTSA campaign record ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

1,219 unique complaints in this selection. Analysis snapshot: 2026-09-30.

33.6%Usable mileage409 / 1,219 records

100.0%Valid incident date1,219 / 1,219 records

100.0%Valid filing date1,219 / 1,219 records

100.0%Ordered incident and filing dates1,219 / 1,219 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

From model yearThrough model year

Component complaint heatmap
Component	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024	2025	2026	2027
Steering	80936.2% ODI 10482910 · 300 mi POWER STEERING FAILURE WHILE BACKING UP AND DRIVING. TURNING VEHICLE OFF AND ON CAUSES POWER STEERING TO WORK. VERY HARD TO STEER, NOT SAFE TO DRIVE... DEALER IS PUTTING A HOLE NEW POWER STEERING UNIT IN... *TR Look up ODI 10482910 at NHTSA ↗	48528.9% ODI 10573219 · 5,677 mi TO AVOID HITTING ANOTHER VEHICLE THAT ILLEGALLY CAME INTO THE LANE I WAS ENTERING (THEY WERE DRIVING ON THE SHOULDER), I HAD TO TAKE EVASIVE ACTION, WHICH CAUSED ME TO TURN MY VEHICLE INTO A CURB. AT THE TIME, I WAS TRAVELING 15 TO MAYBE 20 MPH. AFTER HITTING THE CURB, MY VEHICLE CAME TO A STOP AND UPON INSPECTION I DISCOVERED THAT THE LOWER CONTROL ARM HAD COMPLETELY BROKEN IN HALF. MY VEHICLE WAS TOWED TO A LOCAL DEALERSHIP, WHERE THEY SUBSEQUENTLY SERVICED THE VEHICLE, WHICH I PICKED UP ON MARCH 15, 2014. HOWEVER, WITHIN 100 MILES OF DRI… Look up ODI 10573219 at NHTSA ↗	33618.8% ODI 10680739 · 25 mi FORD MOTOR CO. AND WORTHINGTON FORD OF LONG BEACH, CA ARE SELLING VEHICLES WITH DAMAGED/DEFECTIVE STEERING AND REFUSING TO FIX THE DEFECT(S). 1/25/2015 PURCHASED FORD EXPLORER (8 MILES ON VEHICLE); DAY AFTER PURCHASE, 1/26/2015, NOTICED PROBLEM WITH STEERING, PARKED VEHICLE, WOULD NOT DRIVE OR LET WIFE DRIVE. RETURNED VEHICLE IMMEDIATELY TO DEALER VIA ARMSTRONG TOWING (FLATBED) FOR REPAIRS/EVALUATION. WORTHINGTON FORD OF LONG BEACH: [XXX] ALL ACCUSED ME OF CAUSING THE DAMAGE; SAID IT ISN'T UNDER WARRANTY SERVICE AND WANTED TO CHARGE ME $600.00… Look up ODI 10680739 at NHTSA ↗	50320.5% ODI 10838706 · 12,200 mi WHILE MAKING A TURN ON A LOCAL STREET POWER STEERING WENT OUT. I WAS ABLE TO PULL TO THE SIDE SHUT OFF THE VEHICLE AND WAITED A MINUTE AND RESTARTED NO FURTHER ISSUES. I HAVE OWNED MANY EXPLORERS INCLUDING 11-13 AND NOW 16. THE 16 HAS 12K MILES ON IT. Look up ODI 10838706 at NHTSA ↗	754.4% ODI 10913513 2017 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE ALERT GAUGE MESSAGE CENTER DISPLAYS FAILURE OF COLLISION WARNING SYSTEM, TRACKING CONTROL SYSTEM AND STEERING SYSTEM. ATTEMPTS TO REPLACE/REPAIR SENSOR AND STEERING COLUMN FAILS. SMD THE DEALER INFORMED THE CONSUMER A SENSOR WAS REPLACED. TWO DAYS LATER, THE DEALER CALLED THE CONSUMER AND INFORMED HIM THE VEHICLE NEEDED TO BE REPROGRAMMED AND STEERING COLUMN NEEDED TO BE REPLACED. JB Look up ODI 10913513 at NHTSA ↗	182.5% ODI 11118467 · 8,400 mi MY EXPLORE HAS FAILED TO START ON 4 DIFFERENT OCCASIONS. THE DEALER SERVICE DEPARTMENT SENT A TOW TO GET THE CAR, AND THE DRIVER GOT IT TO START AFTER SEVERAL ATTEMPTS, THEN HE SHUT IF OFF AND IT FAILED TO START AGAIN. THE SERVICE MANAGER TOLD ME HE COULDN'T GET THE ISSUE TO OCCUR SO THERE WASN'T ANYTHING FOR HIM TO DO EVEN THOUGH HE HAD A FAULT CODE. MY EXPLORE ONLY HAS LEST THAN 9000 MILES AND IS STILL UNDER WARRANTY BUT YET THEY ARE TELLING ME THERE ISN'T ANYTHING THEY CAN DONE AFTER KEEPING MY CAR FOR 3 WEEKS. THERE SHOULD BE THINGS THAT SH… Look up ODI 11118467 at NHTSA ↗	93.0% ODI 11208940 · 1,800 mi ON MARCH 2ND 2019 FORD EXPLORER SPORT WITH 1,800 MILES WAS TOWED TO THOMASSEN FORD IN CHARLES TOWN WV LEAVING OWNER STRANDED. COMPLAINED OF STRONG FUEL/GASOLINE ODOR INSIDE THE VEHICLE. FUEL/GASOLINE WAS LEAKING BADLY OUT OF THE VEHICLE ONTO THE EXHAUST PIPE. ON MARCH 4TH NOTIFICATION WAS PROVIDED FROM SERVICE WRITER THAT NONE OF THE FUEL LINES OR CLAMPS WERE ATTACHED PROPERLY FROM THE FACTORY. VEHICLE SAT AT THOMASSEN FORD UNTIL MARCH 27TH WHEN REPAIRS WERE COMPLETE. APRIL 9TH 2019 SOME FORM OF FLUID LEAKED OUT OF THE PARKED VEHICLE FOR 8… Look up ODI 11208940 at NHTSA ↗	242.0% ODI 11315531 · 900 mi WHILE DRIVING ON THE HIGHWAYTHE 'STEERING FAULT SERVICE NOW LIGHT' CAME UP ON THE DASHBOARD WHILE TRAVELING 75 MPH MILES ON ODOMETER 900. AFTER STOPPING THE CAR AND RESTARTING IT THE 'STEERING LOSS STOP SAFELY' MESSAGE POPPED UP ON THE DASHBOARD I HAD TO DRIVE TO THE DEALERSHIP WITH NO POWER STEERING OR ANY TRANSMISSION OPTIONS LIKE SPORT, ECONOMY, REGULAR, DEEP SNOW, NO ASSIST FOR UPHILL OR DOWNHILL PARKING Look up ODI 11315531 at NHTSA ↗	51.2% ODI 11404027 · 20 mi THE WHEEL WELLS OF THE VEHICLE COLLECT LARGE AMOUNTS OF SNOW AND ICE. THIS BUILD UP CONSTRICTS THE WHEELS OF THE VEHICLE CONTACTING THE TIRES RESTRICTING ROTATION AND STEERING. THIS IS AN EXTREMELY DANGEROUS POTENTIALLY DEADLY SITUATION. WE HAVE CONTACTED FORD MOTOR COMPANY AND THE DEALERSHIP. NO REMEDY TO THIS SITUATION HAS BEEN OFFERED. PLEASE INVESTIGATE AND ANY ASSISTANCE IS APPRECIATED. I BELIEVE THIS IS A WIDE SPREAD PROBLEM FORD IS UNWILLING TO DEAL WITH. THIS CONDITION OCCURS IN COLD WEATHER AND SNOWY ICY CONDITIONS. THE BUILD UP HA… Look up ODI 11404027 at NHTSA ↗	93.4% ODI 11504904 · 207,000 mi The contact owns a 2022 Ford Explorer. The contact stated while starting the vehicle, the steering wheel started moving independently from side to side, without warning. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 207,000. Look up ODI 11504904 at NHTSA ↗	1210.9% ODI 11517340 I rented a 2023 Ford Explorer. I had many issues with the added safety features while renting it, ultimately resulting in an accident. Firstly, the lane keeping assist did not function properly. In construction zones, back roads, and during rainy weather, the vehicle would jerk very hard to one side of the other. Even after trying to shut off the lane keeping assist feature, it it would automatically turn back on. Luckily, most of those incidents would happen in low traffic areas. Until the final time it happened, resulting in a head on collisi… Look up ODI 11517340 at NHTSA ↗	29.5% ODI 11633176 · 3,600 mi The contact owns a 2024 Ford Explorer. The contact stated while driving approximately 30-40 MPH in cold weather, the vehicle started making an abnormal clunking and rattling sound near the wheels. The contact was unable to determine the source of the noise. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V091000 (SUSPENSION, STEERING). The vehicle was taken to the local dealer, where it was diagnosed that the front struts were worn and needed to be replaced. The dealer recomm… Look up ODI 11633176 at NHTSA ↗	98.9% ODI 11683816 On October 24, 2024, my 2025 Ford Explorer ST experienced a sudden steering column lock and complete loss of braking while I was driving, leading to a crash and injuries. The vehicle had approximately 800 miles and was a warranty replacement provided weeks earlier. Prior to delivery, the dealer referenced a Quality Assurance hold of about two months on this vehicle, which was not disclosed to me in any detail. The simultaneous loss of steering and brakes suggests a potential common cause safety defect that may affect other 2025 Explorer ST v… Look up ODI 11683816 at NHTSA ↗	12.6% ODI 11740470 Purchased new 26 Ford Explorer on [XXX] from Franklin Ford in TN. During test drive noted the BlueCruise hands free was canceling but was advised by dealer that it might need to download an update or sync my profile. Next day I confirmed the BlueCruise and adaptive cruise was not working. The hands free BlueCruise and adaptive system will cancel randomly with no warning even while in turn. This almost caused me to slam into the vehicle next to me several times but was able to catch the wheel just in time. This is an extreme danger and hazard. T… Look up ODI 11740470 at NHTSA ↗	0Unavailable No examples available for this selection.
Unknown Or Other	34415.4% ODI 10497684 · 1,023 mi I JUST BOUGHT A 2013 FORD EXPLORER LAST WEEK AND I AM HAVING AN ISSUE WITH BURNT OIL SMELL GETTING INSIDE THE CABIN EVEN WITH A/C IN RECIRCULATION MODE. IT IS SUCH A DISAPPOINTMENT TO PAY OVER 40K FOR A BRAND NEW SUV AND BEEN DEALING WITH SUCH AN ISSUE. I HAVE A NEWBORN AND I AM AFRAID TO TAKE IT WITH ME IN THE EXPLORER BECAUSE I GUESS IT IS HARMFUL FOR ANYBODY. FIRST TIME I BOUGHT A FORD AND I AM NOT HAPPY ABOUT MY DECISION TO SWITCH BRANDS. I TOOK TO THE DEALERSHIP AND NEED TO GO BACK ON MONDAY TO DO A SYSTEM UPDATE BUT I DON'T THINK UPDATING… Look up ODI 10497684 at NHTSA ↗	33620.0% ODI 10608596 · 100 mi WHEN DRIVING MY 2014 FORD EXPLORER AT ANY SPEED AND ON ANY TERRAIN, THE EXHAUST FUMES ENTER INTO THE CABIN OF THE VEHICLE. THE ODOR IS EXTREME, CAUSES HEADACHES, NAUSEA, AND TENDS TO BURN MY EYES AS WELL AS MY GRANDDAUGHTER, WHO IS WITH ME MOST OF THE TIME. BECAUSE THERE HAVE NOT BEEN ENOUGH PEOPLE COMPLAIN OF THIS PROBLEM, AND BECAUSE FORD HAS NOT RECOGNIZED THAT THERE IS A PROBLEM, MY DEALER WAS NOT GOING TO ATTEMPT TO FIX THE PROBLEM. FINALLY THEY HAVE AGREED TO SPRAY THE UNDER PART OF THE EXHAUST WITH A RUBBERIZED SEALANT THAT WAS USED … Look up ODI 10608596 at NHTSA ↗	40222.4% ODI 10716742 · 4,000 mi RETURNING HOME FROM CHURCH WHEN ALL OF A SUDDEN I COULD NOT STEER THE CAR. IT WAS VEERING TO THE LEFT AND I COULD NOT STRAIGHTEN IT UP. THERE WAS A THUD AND DIRT AND DUST AND THE CAR STOPPED. GOT OUT AND THE FRONT LEFT SUSPENSION WAS ON THE GROUND. NO TICKET, NO NOTHING BECAUSE I DID NOT HIT ANYTHING. FORD HAS MADE A DECISION THAT IS WAS NOT A CAR FAILURE. WE ASK FOR THE FINDINGS OF THERE INSPECTIONS AND WAS TOLD THY DID NOT RELEASE THOSE TO THE CUSTOMER. WE REALLY WOULD LIKE TO SEE THEIR REPORT AS I DID NOT HIT ANYTHING AND WANT TO KNOW WHY TH… Look up ODI 10716742 at NHTSA ↗	43017.5% ODI 10817212 · 4,567 mi PURCHASED 2016 FORD EXPLORER NEW. HAS 4567 MILES ON IT. STARTING NOTICING A POPPING SOUND UNDER FOOT FLOOR BOARD DRIVER SIDE WHENEVER I FIRST START THE VEHICLE AND MOVE FORWARD TO ABOUT 7 MILES PER HOUR ABOUT TWO MONTHS AFTER PURCHASE. NOISE DOES NOT HAPPEN ANYTIME AFTER THE FIRST POP WHILE DRIVING, ONLY WHEN YOU FIRST START THE VEHICLE AND MOVE FORWARD AT ABOUT 7 MPH. TOOK TO FORD DEALER TO HAVE THE NOISE CHECKED OUT THEY ADJUSTED THE FRONT BRIDGE LINK BOLT AS PER TSB 15-0186 AND SAID THE NOISE WAS GONE. I WENT TO PICK UP THE VEHICLE AND AS S… Look up ODI 10817212 at NHTSA ↗	36921.8% ODI 10906040 · 200 mi I HAVE A 2017 FORD EXPLORER THAT HAS A EXHAUST LEAK THAT I SMELL WHEN I ENTER THE HIGHWAY. I ALSO SMELL THIS ODOR WHEN I TOW MY WAVE RUNNER. THE ODOR IS SO STRONG THAT MY SON VOMITED WHILE IN THE VEHICLE. I TOOK MY 2017 FORD EXPLORER TO THE DEALER AND THEY TOLD ME THAT THEY WERE AWARE OF THE PROBLEM BUT CAN NOT FIX IT. THIS IS A BRAND NEW VEHICLE THAT I CANNOT DRIVE AND FORD DOES NOT CARE. WHAT CAN I DO? I GOOGLED THIS ISSUE TO SEE IF ANYONE ELSE IS HAVING THIS ISSUE AND I FOUND THAT THERE IS A LAWSUIT AGAINST FORD FOR THIS SAME ISSUE WITH 2011… Look up ODI 10906040 at NHTSA ↗	16722.8% ODI 11072324 · 5 mi THE CAR INTERMITTENTLY WREAKS OF GAS FUMES (NOT CARBON MONOXIDE) ON THE INSIDE OF THE CARE. THIS PRIMARILY HAPPENS BETWEEN 1/4 TO TO A FULL GAS TANK. THE SMELL ALWAYS OCCURS AFTER A GAS FILL UP. THE GAS TANK IS NEVER OVERFILLED. IT ALSO HAPPENS WHEN TAKING A SHARP TURN AFTER A STOP SIGN/LIGHT, AND WHEN BRAKING SWIFTLY. LIVING IN A NORTHERN CLIMATE, THE GAS SMELL GETS TO BE SO BAD, THAT WINDOWS NEED TO PERIODICALLY BE OPENED IN ORDER TO VENT THE VEHICLE OF GAS SMELL. THIS DOES NOT GO OVER WELL WHEN IT IS ZERO OUTSIDE. WITH OVER 3500 MI… Look up ODI 11072324 at NHTSA ↗	4715.8% ODI 11233031 · 3,000 mi THE 2019 FORD EXPLORER IS DELIVERED NEW WITH ONE INADEQUATE HORN. ALL OTHER MODEL YEARS HAVE TWO HORNS AND ARE WHAT YOU EXPECT FROM A HORN. THIS IS A DANGEROUS SITUATION, THE HORN IS SO LOW I COULD NOT SCARE A SQUIRREL. FORD MOTOR COMPANY SAID THEY CANNOT UPGRADE. THE FORD DEALER SAID THEY CANNOT UPGRADE WITHOUT EFFECTING THE WARRANTY. Look up ODI 11233031 at NHTSA ↗	20717.0% ODI 11282678 · 75 mi HAVE EXTREMELY STRONG EXHAUST FUMES COMING IN THE FRESH AIR INTAKE-MAKING ME AND MY PASSENGERS EXTREMELY SICK-NAUSEUS, REALLY BAD HEADACHES, EXTREMELY SLEEPY, ACID REFLUX AND EVEN HAVE PEOPLE ASK HALF HOUR AFTER LEAVING THE VEHICLE IF WE'VE BEEN STANDING NEXT TO AN EXHAUST PIPE!!!! ONE OF THESE TIMES, IM NOT GOING TO REALISE JUST HOW TIRED ITS MAKING ME-THAT I CRASH AND KILL MYSELF OR WORSE KILL SOMEONE ELSE OR FAMILY!! SERIOUS ISSUE ANS FORD CLAIMS......NOTHING WRONG!! [XXX]!! THIS IS A DEADLY FLAW THAT NEEDS TO BE DEALT WITH RIGHT NOW!!! WAY … Look up ODI 11282678 at NHTSA ↗	8419.6% ODI 11429352 Constant shuddering between 30-45mph. Local dealer fobs it off as typical, I've driven other 2020 and 2021 Explorers, none have exhibited similar symptoms. Dealer refuses to repair, Ford corporate will not investigate. Has already had one rear axle replaced under warranty, not waiting another 3 weeks for parts when this one breaks again. Look up ODI 11429352 at NHTSA ↗	5520.6% ODI 11470468 Purchased car 5/31/22 from Apple Ford, 8800 Stanford Blvd, Columbia MD 21045. Started hearing sounds of rodent infestation 2 days later. Sporadic scurrying sounds that seemed to be coming from metal frame area above headliner in the car. Have recorded the sounds and attempted to share this verification of infestation with dealership, to no avail. As disabled vet w/anxiety/ptsd, scurrying sounds are unnerving, rodents are known to cause wiring damage which affects vehicle safety, sudden emergence of rodents when operating vehicle is addition… Look up ODI 11470468 at NHTSA ↗	2522.7% ODI 11532171 I purchased a new 2023 Ford Explorer and during the finance process I found out it had a rear back up camera recall . I wasn’t able to take possession of my vehicle . It’s been sitting on the car dealership lot where I bought it . I bought it May 26th and the repair still hasn’t been resolved !! I want my vehicle !! I’m making a substantial payment on a vehicle I can’t have !!!! Please resolve this ASAP !!!! Look up ODI 11532171 at NHTSA ↗	419.0% ODI 11595059 This vehicle has a 360 camera system that was not included, despite is being included in the component package that is standard for this vehicle. I contacted the dealer directly, informed them that there are cameras installed on the vehicle, but only the rear camera is operational. Further investigation into the matter revealed that Ford apparently "recalled" the camera systems on the Explorer for the 2023 models, but has not distributed any information to its dealers. Now I have a forward facing camera that is not operational, but the vehic… Look up ODI 11595059 at NHTSA ↗	1716.8% ODI 11631832 Hands free connection from cell phone to vehicle speakers and mic won't work properly. I consider this a safety issue as it requires me to pickup phone and turn off Bluetooth and work phone manually, looking at it, rather than hands-free. Dealer says corporate has no resolution. Ford consumer line said they're aware but no idea when or if a resolution will be available. Look up ODI 11631832 at NHTSA ↗	1026.3% ODI 11730076 I was driving home from work on the interstate. It was not overly crowded and not many vehicles around me. I was going the speed limit. All the sudden I heard a loud pop and a very loud sound. I wasn’t sure exactly what happened. I thought maybe I blew a tire so I pulled over to the side of the road. I then figured out that my sunroof had shattered/exploded in my brand new 2026 ford explorer. I just purchased it new on 1/30/26 and it has approx 3k mileage. Luckily I had the shade on my sunroof closed otherwise glass would have been everywhe… Look up ODI 11730076 at NHTSA ↗	0Unavailable No examples available for this selection.
Power Train	1185.3% ODI 10493132 · 224 mi THE SHIFTER CLICKS AS SOON AS I PUT THE GEAR IN PARK. TOOK IT TO DEALERSHIP AND WAS TOLD THAT IT IS NORMAL. I HAVE QUITE A FEW BAD EXPERIENCES WITH MY PREVIOUS CARS THAT I KNOW WHEN SOMETHING IS NOT NORMAL. TAKING THE CAR AGAIN TOMORROW SINCE IT KEEPS ON HAPPENING. IT'S ONLY BEEN 4 DAYS SO THE CAR SHOULD NOT HAVE ANY PROBLEMS. *TR Look up ODI 10493132 at NHTSA ↗	744.4% ODI 10533188 · 1,100 mi I BOUGHT MY FORD EXPLORER 2014 ON JULY 1ST 2013. ON AUGUST 1ST, 2013, MY CAR DID NOT MOVE FORWARD WHILE I STARTED THE CAR AND PUT IT TO 'D' (DRIVE) IN A PARKING LOT. INSTEAD, THE CAR WENT BACKWARDS WHILE I STEPPED ON GAS. I WAS VERY CONFUSED, AND THOUGHT IT WAS MY ILLUSION. SO I STEPPED ON BRAKE AND CHECKED THE DRIVE PANEL, THE LIGHT FOR 'D' IS ON. THEN I SWITCH TO 'P' AND AFTER A FEW SECONDS PUT TO 'D' AGAIN. HOWEVER, MY CAR STILL WENT BACKWARD AND MY REAR BUMP HIT THE FRONT BUMPER OF ANOTHER CAR WHICH PARK BEHIND MINE. THEN I GOT CONFIRM… Look up ODI 10533188 at NHTSA ↗	844.7% ODI 10725238 · 2,100 mi DURING AND AFTER ACCELERATION AT ANY SPEED THERE IS A VERY STRONG SULPHUR SMELL IN THE CABIN OF THE VEHICLE. IT APPEARS TO ENTER FROM THE REAR OF THE VEHICLE AND IT MUST BE EXHAUSTED BY OPENING THE WINDOWS EVERY SINGLE TIME. THE FUMES CONTAIN CO2 AND ARE VERY DANGEROUS TO ALL WITHIN THE VEHICLE. ALL PASSENGERS COMPLAIN OF A LIGHT HEADACHE AND NAUSEA. Look up ODI 10725238 at NHTSA ↗	2008.2% ODI 10864072 · 7,794 mi VEHICLE LOST ACCELERATION SUDDENLY: FIRST TIME HAPPENED WHEN I STOPPED AT THE INTERSECTION WAITING THE TRAFFIC TO CLEAR AND WHEN I WANT THE VEHICLE TO ACCELERATE IT DID NOT SO I PULLED OVER AND TURNED ENGINE OFF AND RESTART IT FIVE MINUETS LATER AND THE VEHICLE ACCELERATE AND I MANAGE TO REACH MY DESTINATION, NEXT DAY I TOOK THE VEHICLE TO FORD DEALER BECAUSE THE SERVICE POWERTRAIN FAULT ILLUMINATES. FORD DEALER SAID THAT THE PROBLEM IS THE THROTTLE BODY MALFUNCTION AND NEED TO BE REPLACED BUT THE PART IS ON A BACK ORDER AND IS NOT AVAILABLE FO… Look up ODI 10864072 at NHTSA ↗	1146.7% ODI 11011958 · 20 mi UPON PARKING OUR BRAND NEW EXPLORER IN OUR DRIVEWAY (IT HAS A 10 DEGREE SLANT), WE TURNED OFF THE KEYLESS/PUSH BUTTON IGNITION, BUT MY HUSBAND ACCIDENTALLY HAD IT IN DRIVE. OUR SMALL CHILDREN WERE UNCLIPPING THEIR SEATBELTS AND STARTING TO GET OUT OF THE VEHICLE WHEN MY HUSBAND TOOK HIS FOOT OFF THE BRAKE. WITH THE CAR IN DRIVE AND IGNITION OFF, IT ROLLED BACK VERY QUICKLY DOWN OUR DRIVEWAY. THIS COULD HAVE BEEN DEADLY TO OUR SMALL CHILDREN HAD THEY OPENED THEIR DOORS. I CALLED FORD.COM WHO TOLD ME TO CALL THE DEALER. I CALLED DEALER. THEY TOO… Look up ODI 11011958 at NHTSA ↗	486.6% ODI 11127949 MY 2016 EXPLORER HAS 74,000 MILES AND THE RPM NEEDLE IS STICKING. HAD IT EVALUATED AND FOUND TRANSMISSION NEUTRAL OUT ON A 2/3 SHIFT AND A 4/5 SHIFT. FLUID LEVEL IS CORRECT, THIS IS DUE TO EXCESSIVE CLEARANCE IN THE DIRECT CLUTCH. THE FORD DEALERSHIP RECOMMEND OVERHAUL OR REPLACEMENT. REPLACEMENT IS ON BACK ORDER AND WOULD TAKE SEVERAL MONTHS TO GET. I CALLED THE FORD CUSTOMER SERVICE AND GOT A CASE #CAS15675568. HAVE REACHED OUT TO THE DEALER SHIP AND THEY ARE DISCUSSING AND IT HAS NOW BEEN 48 HRS. WHAT IS DIFFICULT ABOUT MAKING A DECISI… Look up ODI 11127949 at NHTSA ↗	3110.4% ODI 11487140 Transmission torque converter and transmission clutches malfunctioning. Yes it's available for inspection if needed. Safety is an issue because car shudders when driving. Yes, problem has been observed by a dealer. And has been inspected with an estimated cost of $5,100+ No warning lights come on to know to assess the issue. Look up ODI 11487140 at NHTSA ↗	47639.0% ODI 11288974 · 1,896 mi I PURCHASED A 2020 FORD EXPLORER AT SAMES FORD IN LAREDO, TX. THE VEHICLE WAS RECEIVED 11 SEPT 2019. THE VEHICLE BROKE DOWN ON 18 SEPT 2019 IN INDIANA (MILEAGE 1896) WHILE IN MOTION ON THE HIGHWAY. THE VEHICLE WAS TOWED TO AUTO PARK FORD IN STERGIS, MICHIGAN. THE PROBLEM WAS THE TRANSMISSION OIL COOLER, WHICH I NOW KNOW IS ENDEMIC TO THIS MODEL. I WAS TOLD THE FAILURE OF THE TRANSMISSION OIL COOLER HAD ALSO CAUSED THE TRANSMISSION TO FAIL. THE TRANSMISSION & OIL COOLER WERE REPLACED AND I HAD TO DRIVE FROM NEW YORK TO MICHIGAN AT MY OWN EXPENSE… Look up ODI 11288974 at NHTSA ↗	11727.3% ODI 11414737 · 111 mi I PURCHASED A FORD EXPLORER ST 2021 IN NEW YORK FROM CITY WORLD FORD ON BOSTON RD IN THE BRONX ON APRIL 22, 2021 AT APPROXIMATELY 9:37PM. I TOOK MY CAR HOME THE SAME SAME DAY. THE FOLLOWING DAY (SECOND DAY) I STARTED EXPERIENCING A PRE-COLLISION ASSIST NOT AVAILABLE AND POWERTRAIN MALFUNCTION/REDUCED POWER LIGHT ON MY DASHBOARD AT 12:49 PM. THE CAR BEGAN TO JERK AND FELT LIKE IT WAS ON AWD MODE. THE GAS PEDAL WAS HEAVY AND DIFFICULT TO DRIVE WHILE I WAS ON THE HIGHWAY WITH MY CHILDREN. I STARTED TO SMELL FIRE COMING FROM THE INSIDE OF MY CAR. O… Look up ODI 11414737 at NHTSA ↗	5821.7% ODI 11461576 Ford released a bulletin - 22S27- to all dealers to immediately stop demo/delivery for all new Explorers in stock as of 4/19/22. At issue is a possibility of a fractured bolt that causes the differential to separate and cause "severe vibration" rendering the vehicle disabled. No fix was mentioned other than a software update possibly by the end of June 22 (2d qtr). This is serious if dealers are told to stop delivery! I just got mine in the beginning of April. Ford needs to step up and address this to ALL owners and not just dealers. It appears… Look up ODI 11461576 at NHTSA ↗	1210.9% ODI 11513768 The transmission was very difficult time trying to figure out how to start shifting gears, and when it did I felt very hard shifting. The engine revved up, struggled to rev up when accelerating, held gears, chugged, slipped, it felt extremely lazy, and hard shift. The RPMs were fluctuating like crazy. You slam on the accelerator the RPMs start going up then it starts fluctuating crazy. Look up ODI 11513768 at NHTSA ↗	14.8% ODI 11619992 Hello, I bought 2024 ford explore in Aug 2024 with a few hundred miles on it!! Now two months down the road with 5500miles on it, it is jerking real hard when driving or passing vehicles and slowing down!! The drive mode is in normal at all times. I took it back to where I bought it in Booneville does place and they sent me to ford place in Paris ark where they are ordering a part to see if it fix it or if I need a new transmission. Is this a lemon or what Look up ODI 11619992 at NHTSA ↗	1514.9% ODI 11629443 We have experience a wrench light on the dash in regards to a powertrain malfunction. I have done some research, it seams that there are a lot of other ford explorer owners that are experiencing this. I have found that there is also a possible TSB for this. Just wondering if this TSB could be recall eligible. Look up ODI 11629443 at NHTSA ↗	37.9% ODI 11737580 At approximately 1,700 miles, my brand-new 2026 Ford Explorer ST (3.0L EcoBoost) suffered a sudden, catastrophic engine failure while driving, causing an immediate and dangerous loss of motive power. Prior to the failure, the engine experienced severe misfires. Following manufacturer Technical Service Bulletin (TSB) guidance regarding EcoBoost engine misfires, a step-colder spark plug heat range (NGK LTR7IX-11) was utilized to remedy pre-ignition. Ford Motor Company has denied warranty coverage for this catastrophic powertrain failure, falsely … Look up ODI 11737580 at NHTSA ↗	0Unavailable No examples available for this selection.
Structure	2009.0% ODI 10535838 · 1,800 mi WATER COMING IN THE VEHICLE THROUGH THE THIRD ROW PASSENGER SEATBELT..IT THEN DRIPS ON THE SEAT ..HAD IT AT THE DEALER THREE TIMES ALREADY..THEY DO NOT HAVE A CLUE HOW TO FIX IT. *TR Look up ODI 10535838 at NHTSA ↗	17910.7% ODI 10891437 2014 FORD EXPLORER. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO RUST ALONG FRONT EDGE OF VEHICLE HOOD. DEALERSHIP REFUSES TO REPLACE HOOD OR INCLUDE REQUESTS UNDER EXTENDED WARRANTY PROTECTION. *SMD IT WAS FINALLY DETERMINED, IT WAS NOT RUST AS THE CONSUMER BELIEVED. THE CONSUMER RETURNED TO THE DEALER, WHERE THEY REPAIRED AND REPAINTED THE HOOD. THE CONSUMER REQUESTED A REPLACEMENT HOOD, BUT THE FORD REPRESENTATIVE STATED IT WOULD NOT HELP AS THE NEW HOOD WOULD HAVE THE SAME PROBLEM. IN OTHER WORDS, THE SAME REPAIR WOULD LIKELY OC… Look up ODI 10891437 at NHTSA ↗	26014.5% ODI 10809612 · 1,000 mi TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN ABNORMAL ODOR IN THE VEHICLE WHILE DRIVING APPROXIMATELY 45-65 MPH. THE FAILURE HAPPENED WITHOUT WARNING. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WERE APPROXIMATELY 20 HOLES THAT NEEDED TO BE RESEALED. PRIOR TO THE FAILURE, THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VENTILATION CABIN NEEDED TO BE RESEALED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MA… Look up ODI 10809612 at NHTSA ↗	37415.2% ODI 11425190 The contact owns a 2016 Ford Explorer. The contact received a recall notification for NHTSA Campaign number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Look up ODI 11425190 at NHTSA ↗	37522.2% ODI 11149985 · 40,000 mi TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE KEYLESS ENTRY PAD ON THE EXTERIOR OF THE DRIVER'S DOOR FRACTURED AND FELL OFF INTO TRAFFIC. SIMULTANEOUSLY, THE 'LIFTGATE AJAR' MESSAGE ILLUMINATED. THE CONTACT STOPPED AT A NEARBY FUEL STATION AND ATTEMPTED TO CORRECT THE FAILURE BY APPLYING MASKING TAPE TO RE-ATTACH THE KEYLESS ENTRY PAD TO THE DOOR. THE CONTACT STATED THAT SEVERAL WIRES WERE EXPOSED IN THE PROCESS. SUPREME FORD OF SLIDELL (400 EAST HOWZE BEACH ROAD, SLIDELL, LOUISIANA 70461, [phone removed]) W… Look up ODI 11149985 at NHTSA ↗	17724.2% ODI 11429419 · 35,872 mi The contact owns a 2018 Ford Explorer. The contact stated that while driving at an unknown speed, the passenger’s side window frame detached without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was 35,872 Look up ODI 11429419 at NHTSA ↗	10434.9% ODI 11421113 The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number 21V316000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Vin tool showed no open recall. Look up ODI 11421113 at NHTSA ↗	30.2% ODI 11608742 · 66,000 mi The contact owns a 2020 Ford Explorer. The contact stated that while driving approximately 30 MPH, the interior panoramic sunshade cover detached from the interior roof headliner and fell inside the cabin of the vehicle. The vehicle was taken to the local dealer who determined that the sunshade cover needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 66,000. Look up ODI 11608742 at NHTSA ↗	40.9% ODI 11604001 · 52,000 mi The contact owns a 2021 Ford Explorer. The contact stated while driving approximately 60 MPH, the contact observed that the driver’s side A-pillar trim had detached. The vehicle was steered to the side of the road and trim taped down. The vehicle was taken to a dealer where it was diagnosed that the A-pillar trim needed to be replaced. The vehicle was not prepared. The contact believed that the failure was associated with NHTSA Campaign Number: 24V031000 (Structure); however, the VIN was not included. The manufacturer was notified of the failur… Look up ODI 11604001 at NHTSA ↗	10.4% ODI 11749368 · 50,000 mi The contact owns a 2022 Ford Explorer. The contact stated that the sunroof sunshade detached from the inner roof and sagged downward, creating a visibility hazard. The contact stated that the rearview mirror view was obstructed due to the failure. The contact stated that the failure was caused by faulty clips securing the sunshade. The vehicle was not yet repaired. The manufacturer and a local dealer were notified of the failure. The failure mileage was 50,000. Look up ODI 11749368 at NHTSA ↗	21.8% ODI 11594860 · 4,000 mi The contact owns a 2023 Ford Explorer. The contact stated that while driving at an undisclosed speed, the wheel well inner liner fell onto the tire. The wheel well liner was rubbing on the tire. The tires were rubbing with ice, mud, and snow in the wheel well. The vehicle was taken to the local dealer, where it was diagnosed that the bracket and bolts for the wheel well liner were missing. The vehicle was not repaired. The manufacturer was contacted and informed the contact that there was no repair coverage on the vehicle for the failure. The f… Look up ODI 11594860 at NHTSA ↗	00.0% No examples available for this selection.	11.0% ODI 11677512 · 15,000 mi The contact owns a 2025 Ford Explorer. The contact stated while driving 65 MPH, there was an abnormal windy sound coming from the driver's side-view mirror. The vehicle was taken to two different dealers, where it was determined that the turbulence was caused by the mirror. The contact was informed that the molding was different from the passenger's side-view mirror molding. The dealer determined that driver's side-view mirror needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance wa… Look up ODI 11677512 at NHTSA ↗	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.
Engine	22510.1% ODI 10472937 · 350 mi WHEN ACCELERATING THE VEHICLE QUICKLY WITH THE AIR CONDITIONER ON (DOES NOT MATTER IF IT'S ON FRESH AIR INTAKE OR RECIRCULATING), THERE IS A DEFINITE ODOR OF GASOLINE EXHAUST IN THE CABIN OF THE VEHICLE. THE PROBLEM CAN BE DUPLICATED AT ANY SPEED, FROM A DEAD STOP OR ACCELERATING DURING A PASSING MANEUVER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERSHIP AND TWO TECHNICAL BULLETINS WERE ADDRESSED (ONE FOR A VIBRATION SOUND COMING FROM UNDER THE HOOD WHICH WAS REPAIRED AND THE OTHER FOR THE EXHAUST ODOR IN THE CABIN). UPON COMPLETION OF THE FACTORY… Look up ODI 10472937 at NHTSA ↗	19611.7% ODI 10533188 · 1,100 mi I BOUGHT MY FORD EXPLORER 2014 ON JULY 1ST 2013. ON AUGUST 1ST, 2013, MY CAR DID NOT MOVE FORWARD WHILE I STARTED THE CAR AND PUT IT TO 'D' (DRIVE) IN A PARKING LOT. INSTEAD, THE CAR WENT BACKWARDS WHILE I STEPPED ON GAS. I WAS VERY CONFUSED, AND THOUGHT IT WAS MY ILLUSION. SO I STEPPED ON BRAKE AND CHECKED THE DRIVE PANEL, THE LIGHT FOR 'D' IS ON. THEN I SWITCH TO 'P' AND AFTER A FEW SECONDS PUT TO 'D' AGAIN. HOWEVER, MY CAR STILL WENT BACKWARD AND MY REAR BUMP HIT THE FRONT BUMPER OF ANOTHER CAR WHICH PARK BEHIND MINE. THEN I GOT CONFIRM… Look up ODI 10533188 at NHTSA ↗	22612.6% ODI 10671421 · 30 mi PURCHASED A BRAND NEW 2015 FORD EXPLORER. ALMOST IMMEDIATELY BEGAN SMELLING EXHAUST FUMES. CONCERNED THAT THIS WASN'T "NEW CAR BREAK-IN", I PURCHASED A CARBON MONOXIDE DETECTOR WITH MEMORY. OVER A COUPLE OF WEEKS OF DRIVING THE DETECTOR REGISTERED 97 PPM AT PEAK. AFTER CHECKING ON THE INTERNET, I FOUND OTHERS THAT HAVE HAD A SIMILAR PROBLEM. *TR Look up ODI 10671421 at NHTSA ↗	38115.5% ODI 10838549 · 4,000 mi RADIATOR COOLING FAN SQUEALS LOUDLY WHEN CAR IS IDLE OR DRIVING SLOWLY. CAR HAS ALREADY BEEN IN THE SHOP TO REPLACE THE FAN ONCE. NEW FAN BEGAN SQUEALING AGAIN WITHIN 30 MINUTES OF DRIVING AFTER REPAIR. CAR ONLY HAS 4000 MILES ON IT. HAVE READ OTHER COMPLAINTS OF FAULTY COOLING FAN BEARINGS. AFRAID FAN WILL STOP WORKING AND CAUSE FIRE OR OVERHEATING. Look up ODI 10838549 at NHTSA ↗	23714.0% ODI 10916675 · 604 mi AFTER A STOP, THE CAR WAS AT STATIONARY, WAS NOT ABLE TO START THE CAR BY PUSHING THE START BUTTON, GAVE ME ERROR ON THE DASHBOARD "FULL ACCESSORY POWER ACTIVE". TRIED TO TURN IT OFF, AFTER MULTIPLE TIMES OF TRYING, WAS ABLE TO START THE CAR, IT HAS 606 MI ON IT. Look up ODI 10916675 at NHTSA ↗	9513.0% ODI 11088714 · 10 mi WHEN ACCELERATING, THE SMELL OF EXHAUST FILLS THE CAR. WHEN YOU PRESS THE GAS ALL YOU CAN SMELL IS EXHAUST. IT'S BEEN THIS WAY FROM DAY ONE. FORD TRIED TO FIX IT UNDER RECALL BUT IT DID ABSOLUTELY NOTHING. YOU CAN STILL SMELL IT JUST THE SAME. NO DIFFERENCE AFTER THEIR ATTEMPT TO FIX IT. Look up ODI 11088714 at NHTSA ↗	196.4% ODI 11193405 · 4,500 mi TL* THE CONTACT OWNS A 2019 FORD EXPLORER. WHILE DRIVING THE VEHICLE, THE CONTACT SMELLED EXHAUST FUMES AND FUEL INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO ADVANTAGE FORD (4000 SE FEDERAL HWY, STUART, FL 34997, [phone removed]) TO BE DIAGNOSED, BUT THE TEST WAS NOT YET COMPLETED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 4,500. Look up ODI 11193405 at NHTSA ↗	1159.4% ODI 11298598 · 2,100 mi MY BRAND NEW 2020 FORD EXPLORER PLATINUM TOP OF LINE MODEL (VIN [XXX]) BROKE DOWN ON CHRISTMAS EVE 2019 AFTER A COMPLETE ENGINE SEIZURE WITH LESS THAN 2000 MILES AND LEFT US STRANDED WITH MY FAMILY FOR HOURS IN THE MIDDLE OF THE ROAD. THE VEHICLE LOST ALL POWER AND CONTROL AND HAD THIS HAPPENED ON AN INTERSTATE HIGHWAY DOING 80 MILES PER HOUR THE RESULT COULD HAVE BEEN CATASTROPHIC AND POTENTIALLY FATAL. IT HAS BEEN AT THE DEALERSHIP SINCE AND I AM BEING TOLD IT NEEDS A NEW ENGINE BUT FORD CANNOT PROVIDE A DATE WHEN THE ENGINE WILL BE AVAILA… Look up ODI 11298598 at NHTSA ↗	4811.2% ODI 11447286 A police officer complained of a strong odor of exhaust coming through the hvac vents. Officer complained of a light dizziness feeling. Suv was grounded from service. Complaint was verified. Upon opening of the hood a odor of exhaust gas was smelled on the right side of the motor. No visible leaks could be heard or seen. Suv was driven to our local Ford dealer for repair. Look up ODI 11447286 at NHTSA ↗	3011.2% ODI 11471465 On four occasions over the past 30 days the vehicle has simply lost power while driving. No acceleration and the vehicle coasts to a stop and will not restart. On a few occasions it restarted after some time. Just shutdown while driving down the road. The third time it happened we took to the dealer and they claimed to fix a fuel pump module. It happened again a few days later. Took it back to the dealer and they claimed it was just low on gas even though it’s happened four times and there was gas in the tank. Took it home from the de… Look up ODI 11471465 at NHTSA ↗	109.1% ODI 11513768 The transmission was very difficult time trying to figure out how to start shifting gears, and when it did I felt very hard shifting. The engine revved up, struggled to rev up when accelerating, held gears, chugged, slipped, it felt extremely lazy, and hard shift. The RPMs were fluctuating like crazy. You slam on the accelerator the RPMs start going up then it starts fluctuating crazy. Look up ODI 11513768 at NHTSA ↗	14.8% ODI 11711981 • Driver seat not setting its memory for the driver , and will move on its own and go all the way to dash while setting in it or all the way back . Has happened multiple times and also twice while driving. • Safety at risk could have made me wreck my vehicle if I hadn’t pulled over and the seat stopped what it was doing front and back. • yes , been checked by dealership (4) times in service department. •yes, every code on the dash has appeared and lasted a total 20 minutes and car went into limp mode. Couldn’t turn car on or off. First happ… Look up ODI 11711981 at NHTSA ↗	76.9% ODI 11645436 While driving on an interstate with my children, my automatic braking system decided their was something in front of my car when there wasn't and slammed on the brakes. There was a semi truck behind us and it almost hit us. Took it to the dealer and all they did was shut the feature off for automatic braking. The interior screens have been reprogrammed twice to fix glitches. the rear hatch has been reprogrammed. The windows continue to randomly roll up and down on their own. My engine decided to not start for an hr before randomly turning on fo… Look up ODI 11645436 at NHTSA ↗	615.8% ODI 11733462 While driving my new Ford explorer, with 638 miles on it, on the highway I heard a loud pop, and lost power steering. I was barely able to pull the vehicle over to the shoulder to get off the highway. If I would have been on an interstate or a busier highway it could have been very dangerous. I believe that this has put me in danger having to maneuver the vehicle to the side of the highway and sit there while waiting for a tow truck. The Vehicle was towed to the dealership where we bought it. the service manager told us that the engine had blow… Look up ODI 11733462 at NHTSA ↗	0Unavailable No examples available for this selection.
Power Train:Automatic Transmission	10.0% ODI 11620249 · 102,000 mi The contact owns a 2013 Ford Explorer. The contact stated that while shifting into the park position, the "change to parking mode" warning message was displayed. The vehicle failed to detect that the vehicle was in the park gear. The vehicle was taken to an independent mechanic where the contact was advised to call the manufacturer. A local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 102,000. Look up ODI 11620249 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	30.1% ODI 11460064 · 103,000 mi The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 65 MPH, the vehicle began to shake and shudder when the accelerator pedal was depressed. The contact stated that to control the shudder she slowed the vehicle to the point that the motion stopped and then slowly accelerated back to highway speeds. The contact stated that the shuddering occurred any time the contact attempted to accelerate. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was dia… Look up ODI 11460064 at NHTSA ↗	30.2% ODI 11449707 · 61,000 mi The contact owns a 2017 Ford Explorer. The contact stated that while idle with the vehicle in drive or reverse, the vehicle would shudder. The contact stated that there was a lack of full motive power upon acceleration; occasionally, while moving from a stop, the vehicle would shudder while driving. The vehicle was taken to an independent mechanic for diagnostic testing. The mechanic informed him that the failure might be due to the torque converter overheating, causing damage to the torque converter. Additionally, there was possible internal d… Look up ODI 11449707 at NHTSA ↗	20.3% ODI 11654141 The contact owns a 2018 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the vehicle began to vibrate excessively. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was unknown. Look up ODI 11654141 at NHTSA ↗	00.0% No examples available for this selection.	100.8% ODI 11452145 2020 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TRANSMISSION. THE CONSUMER STATED THE VEHICLE EXPERIENCED SEVERE VIBRATIONS AT CERTAIN SPEEDS AND AS THE TRANSMISSION SHIFTS. THE CONSUMER STATED THAT THE MANUFACTURER BREACHED IT'S CONTRACTUAL OBLIGATION BY FAILING TO PROPERLY AND TIMELY REPAIR THE VEHICLE. Look up ODI 11452145 at NHTSA ↗	20.5% ODI 11457587 Approximately 1.5 months ago, my ford explorer started having issues with shifting frm drive to reverse or reverse to drive, stopped to reverse and stop to drive. I had my oil changed and there were 2 updates to the transmission that were done. The problem persists. When going through a car wash in which you put the car in neutral and ride through as it washes, I placed the car in neutral and almost hit the vehicle in front of me due to it taking 3-4 seconds to shift from drive to neutral. Look up ODI 11457587 at NHTSA ↗	10.4% ODI 11575750 · 10,000 mi The contact owns a 2022 Ford Explorer. The contact stated that while driving at an undisclosed speed, the reverse mode did not function as needed. The contact stated that when the gear shifter was shifted to reverse mode, the vehicle rolled either forward or backwards and then hesitated. The vehicle was taken to the dealer, however the failure was not diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000. Look up ODI 11575750 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.
Tires:Tread/Belt	10.0% ODI 11279916 TL* THE CONTACT OWNS A 2013 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. WHILE THE CONTACT WAS WASHING THE VEHICLE, SHE NOTICED THAT BOTH FRONT TIRES WERE SHREDDING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TIRES WOULD WORSEN OVER TIME BEFORE NEEDING TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE TIRES WERE REPLACEMENT TIRES. THE MANUFACTURER WAS NOT NOTIFIED. THE TIRE AND VEHICLE FAILURE MILEAGES WERE UNKNOWN. Look up ODI 11279916 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	20.1% ODI 11014656 · 16,000 mi TL* THE CONTACT OWNS A 2016 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50/R20 (NA). WHILE THE VEHICLE WAS PARKED, THE CONTACT BECAME AWARE OF CHUNKS OF TIRE MISSING FROM THE TIRE. THE VEHICLE WAS TAKEN TO A TIRE FACILITY TO BE INSPECTED. THE CONTACT WAS NOT GIVEN A CAUSE FOR THE TIRE FAILURE. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 16,000. Look up ODI 11014656 at NHTSA ↗	50.3% ODI 11104082 · 24,000 mi TL* THE CONTACT OWNS A 2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. THE CONTACT STATED THAT ALL FOUR TIRES EXPERIENCED PEELING AND TREAD CHIPPING. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION FORD, 1400 INTERSTATE 20, ARLINGTON TX), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 24,000. THE VIN WAS NOT AVAILABLE. Look up ODI 11104082 at NHTSA ↗	30.4% ODI 11367079 · 24,000 mi TL* THE CONTACT OWNS A 2018 FORD EXPLORER EQUIPPED WITH HANKOOK TIRES, TIRE LINE: VENTUS S1 NOBLE, TIRE SIZE: 255/50/R20, DOT NUMBER: 5MNC1AH3917. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL VIBRATION IN THE VEHICLE DUE TO CUPPING OF THE TIRES. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT TIRE HAD EXPERIENCED TREAD SEPARATION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER HUNTLEY FORD LOCATED AT 13900 AUTO MALL DR, HUNTLY, IL 60142 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT OFFERE… Look up ODI 11367079 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.
Structure:Body	22410.0% ODI 10473133 · 250 mi TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED BOTH THE FRONT DRIVER AND PASSENGER LOWER DOOR SEALS WERE NOT EQUIPPED WITH A SLIP RESISTANT SAFETY TREAD. THE PASSENGER SLIPPED AND FELL WHEN ENTERING THE DOOR AS HER FOOT WAS PLACED ON THE DOOR SEAL. THE PASSENGER SLIGHTLY BUMPED HER HEAD AND SUSTAINED AN ABRASION TO THE LEG. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE DOOR SEAL WAS A MANUFACTURERS DESIGN. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 250. Look up ODI 10473133 at NHTSA ↗	925.5% ODI 10563009 · 10 mi TL* THE CONTACT RENTED A 2014 FORD EXPLORER. THE CONTACT STATED THAT HE ATTEMPTED TO OPEN THE REAR CUP HOLDER BUT FOUR OF HIS FINGERS BECAME STUCK INSIDE OF THE PLASTIC HOLDER. THE CONTACT STATED THAT HE HAD TO PRY THE HOLDER OPEN IN ORDER TO RELEASE HIS FINGERS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10. THE VIN WAS UNAVAILABLE. Look up ODI 10563009 at NHTSA ↗	1327.4% ODI 10706528 · 900 mi I AM GOING INTO THE 5TH MONTH OF LEASING MY 2015 FORD EXPLORER AND I AM NOT HAPPY WITH THIS VEHICLE. CURRENTLY THE ODOMETER READS 2,100 MILES AND THEY WERE NOT ENJOYABLE MILES. I HAVE TO SAY THAT THIS 2015 EXPLORER HAS THE WORST DESIGN ON THE INSIDE THAT I'VE EVER SEEN. THE OUTWARD VISIBILITY FROM THE DRIVER'S SEAT FOR THE FRONT AND REAR OF THIS VEHICLE IS SEVERELY COMPROMISED BY THE HUGE C PILLARS WHICH CREATE BLIND SPOTS WITHIN THE VEHICLE. ALTHOUGH THIS MODEL HAS BLIS, I'VE ALMOST BEEN IN 2 COLLISIONS BECAUSE I CANNOT SEE MY RIGHT SIDE… Look up ODI 10706528 at NHTSA ↗	1998.1% ODI 10861521 · 250 mi THE AUTOMATIC LIFTGATE FUNCTIONED ON ITS OWN WITHOUT ANY OPERATOR INPUT. THIS HAS HAPPENED 3 TIMES WITHIN APPROXIMATELY ONE MONTH OF OWNERSHIP. ALSO ONE INSTANCE OF LIFTGATE CLOSING ON HEAD. FORD CLAIMS THEY ARE AWARE OF SIMILAR COMPLAINTS AND IS WORKING ON A FIX.??? IF THE OPERATOR WERE NOT AWARE THIS OCCURRED AND A CHILD OR PET WERE IN THE 3RD ROW, THIS COULD HAVE SERIOUS CONSEQUENCES. PLEASE SEE ATTACHED REPAIR ORDER WITH FORD'S RESPONSE. ALL INSTANCES SO FAR WERE VEHICLE IN PARK WITH OPERATOR NEAR THE REAR END OR BEHIND OF THE VEHICLE. Look up ODI 10861521 at NHTSA ↗	26015.4% ODI 10924538 · 415 mi VERY STRONG EXHAUST SMELL IN CABIN AFTER HARD ACCELERATION. THE AC WAS ON AND IN THE RECIRCULATION POSITION. THE SMELL IS STRONG AND THE CABIN MUST BE VENTED BY ROLLING THE WINDOWS DOWN TO EVACUATE THE SMELL. Look up ODI 10924538 at NHTSA ↗	10013.7% ODI 11078974 CRACK ON WINDSHIELD BY BODY AT TOP, NO SCRATCH ABOVE ON PAINT, STRATCH STARTED SMALL AND IS GROWING Look up ODI 11078974 at NHTSA ↗	4314.4% ODI 11257685 · 15 mi REAR HATCH ELECTRIC OPENING/CLOSING MECHANISM FAILED - HATCH CAME DOWN A STRUCK THE HEAD OF A PERSON CAUSING AN INJURY. ALSO BECAUSE THE HATCH WOULDN'T CLOSE PROPERLY EXHAUST ENTERED THE VEHICLE WHEN BEING DRIVEN. Look up ODI 11257685 at NHTSA ↗	322.6% ODI 11326423 · 1,400 mi DRIVER DOOR AND WINDOW VIBRATING WHEN REAR WINDOWS ARE ROLLED DOWN IN EXCESS OF 40 MPH. *TR Look up ODI 11326423 at NHTSA ↗	174.0% ODI 11443304 On October 25, 2021; my wife and I were driving across country when we experienced a blow-out at 75 MPH in New Mexico (about 80 miles west of Amarillo. The blow-out was caused by body cladding, which came off the right rear door of our 2021 Ford Explorer - apparently attributable to 19+ MPH desert cross winds at highway speeds of 75 MPH. The trim lodged in the right rear wheel well; slicing the tire and cutting a gash from the aluminum rim. We had to get to California for a scheduled closing on our new home and were therefore unable to stay in … Look up ODI 11443304 at NHTSA ↗	72.6% ODI 11473328 While at a gas station I opened the hood to check the oil, and the hood folded backwards far enough to contact, and destroy the windshield. My wife was cleaning the windshield at the time, and narrowly avoided having her hand/forearm severely injured by the hood. This is not supposed to happen. Whatever mechanism that is meant to prevent an incident like this was either defective, or non existent. Look up ODI 11473328 at NHTSA ↗	76.4% ODI 11580499 For a week before 3/19/24, the driver door made increasing crunching noises when opened and closed. On 3/20/24 the driver door would not open and was subsequently left at Dean Sellers Ford for diagnosis and repair. The dealer relayed that there was a repair advisory on this issue which related to closed investigation / action PE23-013. On 3/21/24, the repair was completed and paid even though Ford Motor has previously agreed to announce a recall by March 2024. As on 4/2/24, no recall notification has been announced or received. Look up ODI 11580499 at NHTSA ↗	00.0% No examples available for this selection.	44.0% ODI 11673960 My 2025 Ford Explorer has a wind noise that Ford has admitted to having an issue with. My case number is CXH04811376. In the upper corner of both the drivers and passenger side front window there is a loud wind noise that begins at speeds of 40 mph and more. A Customer Experience Specialist admitted there is a problem but they will not fix it until there is a recall. Look up ODI 11673960 at NHTSA ↗	25.3% ODI 11763243 Sunroof spontaneously shattered while driving down the road. Look up ODI 11763243 at NHTSA ↗	0Unavailable No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
Component	Mileage range (25th–75th percentile)	Median	Usable records	Examples
Power Train	7,750–76,750 mi	40,000 mi	175	ODI 11288974 · 1,896 mi I PURCHASED A 2020 FORD EXPLORER AT SAMES FORD IN LAREDO, TX. THE VEHICLE WAS RECEIVED 11 SEPT 2019. THE VEHICLE BROKE DOWN ON 18 SEPT 2019 IN INDIANA (MILEAGE 1896) WHILE IN MOTION ON THE HIGHWAY. THE VEHICLE WAS TOWED TO AUTO PARK FORD IN STERGIS, MICHIGAN. THE PROBLEM WAS THE TRANSMISSION OIL COOLER, WHICH I NOW KNOW IS ENDEMIC TO THIS MODEL. I WAS TOLD THE FAILURE OF THE TRANSMISSION OIL COOLER HAD ALSO CAUSED THE TRANSMISSION TO FAIL. THE TRANSMISSION & OIL COOLER WERE REPLACED AND I HAD TO DRIVE FROM NEW YORK TO MICHIGAN AT MY OWN EXPENSE… Look up ODI 11288974 at NHTSA ↗ ODI 11288976 · 1,021 mi THIS VEHICLE WAS GIVEN TO ME ON OR ABOUT 12 NOVEMBER 2019 AS A REPLACEMENT FOR A 2020 FORD EXPLORER, VIN [XXX], PURCHASED FROM SAMES FORD IN LAREDO, WHICH TWICE HAD FAILURE OF THE TRANSMISSION COOLING SYSTEM WHILE IN MOTION ON THE HIGHWAY. THIS NEW VEHICLE BROKE DOWN WHILE IN MOTION IN THE HIGHWAY WITH THE SAME PROBLEM (TRANSMISSION OIL COOLER) IN NEW BOSTON, TEXAS ON 22 NOV 2019 (MILEAGE 1021). JOHNSTON FORD IN NEW BOSTON COULD NOT IMMEDIATELY SECURE THE PARTS AS THEY WERE IN HIGH DEMAND FROM FORD, AND THE VEHICLE WAS NOT FULLY REPAIRED UNTI… Look up ODI 11288976 at NHTSA ↗ ODI 11290236 · 2,000 mi VEHICLE DOESN'T MOVE FOR LONG SECONDS WHEN I SWITCH TO REVERSE. Look up ODI 11290236 at NHTSA ↗
Unknown Or Other	1,448–8,425 mi	5,761 mi	35	ODI 11282678 · 75 mi HAVE EXTREMELY STRONG EXHAUST FUMES COMING IN THE FRESH AIR INTAKE-MAKING ME AND MY PASSENGERS EXTREMELY SICK-NAUSEUS, REALLY BAD HEADACHES, EXTREMELY SLEEPY, ACID REFLUX AND EVEN HAVE PEOPLE ASK HALF HOUR AFTER LEAVING THE VEHICLE IF WE'VE BEEN STANDING NEXT TO AN EXHAUST PIPE!!!! ONE OF THESE TIMES, IM NOT GOING TO REALISE JUST HOW TIRED ITS MAKING ME-THAT I CRASH AND KILL MYSELF OR WORSE KILL SOMEONE ELSE OR FAMILY!! SERIOUS ISSUE ANS FORD CLAIMS......NOTHING WRONG!! [XXX]!! THIS IS A DEADLY FLAW THAT NEEDS TO BE DEALT WITH RIGHT NOW!!! WAY … Look up ODI 11282678 at NHTSA ↗ ODI 11287721 · 2,200 mi ON A 400 MILE ROAD TRIP ON A HIGHWAY, WE STARTED FEELING EXHAUST FUMES IN THE INSIDE CABIN. FELT NAUSEA AND WATERY EYES AND HAD TO STOP COUPLE OF TIME TO GET A BREATH OF FRESH AIR. NOT SURE WHAT THE ISSUE WAS IT DISAPPEARED AFTER AN HOUR. SCARY THING IS I SEE SOME ELSE ALSO HAS REPORTED THE SAME ISSUE. COULD BE VERY HAZARDOUS HAVING EXHAUST FUMES COMING IN SIDE THE CABIN. Look up ODI 11287721 at NHTSA ↗ ODI 11288246 · 2,000 mi BREAKS GAVE OUT WHILE BACKING OUT OF LANE. SEPARATE ISSUE PRESSED ON GAS NO RESPONSE OR DELAYED RESPONSE IN STOP AND GO TRAFFIC. ACTED LIKE IT WAS ALMOST OUT OF GAS BUT NOT. ALSO OTHER SMALL ISSUE IS LOUD HIGH WHISTLE NOISE ABOVE 70MPH. Look up ODI 11288246 at NHTSA ↗
Electrical System	5,267–46,000 mi	9,000 mi	59	ODI 11279622 · 2,000 mi TL* THE CONTACT OWNS A 2020 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE ENGINE SUDDENLY BEGAN TO REV VERY HIGHLY AND THE VEHICLE ATTEMPTED TO ACCELERATE FORWARD. THE DRIVER DEPRESSED THE BRAKE PEDAL TO PREVENT THE VEHICLE FROM MOVING. THE TRANSMISSION WAS SWITCHED INTO NEUTRAL, BUT THE FAILURE CONTINUED. AFTER TURNING THE VEHICLE OFF AND BACK ON, IT RESUMED NORMAL OPERATION. THE MANUFACTURER AND LEVITOWN FORD (3195 HEMPSTEAD TPKE, LEVITOWN, NY) WERE NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE… Look up ODI 11279622 at NHTSA ↗ ODI 11292385 · 5,300 mi DEEP SLEEP MODE ACTIVATES AFTER 2 DAYS. MOST RECENT EXPERIENCE INVOLVED HAVING TO JUMP START THE CAR AFTER SETTING 3 DAYS. Look up ODI 11292385 at NHTSA ↗ ODI 11308254 · 15 mi THE VEHICLE IS RANDOMLY BRAKING FOR NO UNKNOWN REASON. ALMOST LIKE IF I WAS DRIVING AND PUT ON EMERGENCY BRAKE. IT MOSTLY DOES IT WHILE IN REVERSE WHEN THERE IS LITERALLY NOTHING AROUND ME. THERE IS AN OPTION AND IT HAS STILL DOES IT WITH OPTION OFF. IT HAS NEARLY CAUSED 1 ACCIDENT WHEN I WAS IN MY SONS CAR POOL LINE AT SCHOOL. OTHERWISE IT HAS CAUSED EXTREME ANXIETY BECAUSE I DON'T KNOW WHEN IT WILL HAPPEN. THE BRAKE ASSIST FAULT IS ALSO ON, AND DEALER CANNOT FIND FIX TO THAT EITHER. THE DEALER (CAPITAL FORD RALEIGH) WAS AWARE OF SENSOR ISS… Look up ODI 11308254 at NHTSA ↗
Engine	2,407–68,000 mi	8,000 mi	33	ODI 11298598 · 2,100 mi MY BRAND NEW 2020 FORD EXPLORER PLATINUM TOP OF LINE MODEL (VIN [XXX]) BROKE DOWN ON CHRISTMAS EVE 2019 AFTER A COMPLETE ENGINE SEIZURE WITH LESS THAN 2000 MILES AND LEFT US STRANDED WITH MY FAMILY FOR HOURS IN THE MIDDLE OF THE ROAD. THE VEHICLE LOST ALL POWER AND CONTROL AND HAD THIS HAPPENED ON AN INTERSTATE HIGHWAY DOING 80 MILES PER HOUR THE RESULT COULD HAVE BEEN CATASTROPHIC AND POTENTIALLY FATAL. IT HAS BEEN AT THE DEALERSHIP SINCE AND I AM BEING TOLD IT NEEDS A NEW ENGINE BUT FORD CANNOT PROVIDE A DATE WHEN THE ENGINE WILL BE AVAILA… Look up ODI 11298598 at NHTSA ↗ ODI 11301763 · 109 mi VEHICLE STALLED WHEN PULLING OUT FROM A STOP LIGHT ONTO A HIGHWAY (65MPH). IT TOOK SEVERAL ATTEMPTS TO RESTART. THE VEHICLE ONCE PUT IN DRIVE JERKED FORWARD/BACKWARD WHEN I HIT THE GAS. THE RPMS WENT UP BUT THE CAR WAS NOT DRIVING WELL. IT STALLED AGAIN. I HAD TO REPEAT THIS PROCESS 4 MORE TIMES. IT FINALLY BEGAN TO DRIVE AND THEN THE ENGINE LIGHT CAME ON. THE FORD PASS APP GAVE ME AN ERROR CODE. MALFUNCTION INDICATOR LAMP. THE VEHICLE HAS 109 MILES. THE CAR IS WITH THE DEALER LESS THAN 2 DAYS AFTER PURCHASE. Look up ODI 11301763 at NHTSA ↗ ODI 11309159 · 78 mi PURCHASED A 2020 EXPLORER ON FEB 11, NOTICED SMOKE FROM THE HOOD RIGHT WHEN I ARRIVED HOME FROM THE DEALER, CONTACTED THEM AND THEY SAID IT MIGHT BE NORMAL FOR A NEW VEHICLE TO HAVE SOME SMOKE IN THE BEGINNING, LATER I NOTICED THAT THE INTERIOR HEAT IS ONLY BLOWING COLD AIR SO I WAS ABOUT TO TAKE IT TO THE NEAREST DEALER TO CHECK IT OUT, I REMOTE STARTED THE CAR THROUGH THE OFFICIAL FORDPASS APP AND THEN 10 MINUTES LATER I ENTERED THE CAR AND THE ENGINE LIGHT AND THE COOLANT LIGHT WAS ON BEFORE I EVEN STARTED DRIVING (CAR HAS 78 MILES ON IT) , … Look up ODI 11309159 at NHTSA ↗
Service Brakes	2,000–10,700 mi	6,680 mi	37	ODI 11288246 · 2,000 mi BREAKS GAVE OUT WHILE BACKING OUT OF LANE. SEPARATE ISSUE PRESSED ON GAS NO RESPONSE OR DELAYED RESPONSE IN STOP AND GO TRAFFIC. ACTED LIKE IT WAS ALMOST OUT OF GAS BUT NOT. ALSO OTHER SMALL ISSUE IS LOUD HIGH WHISTLE NOISE ABOVE 70MPH. Look up ODI 11288246 at NHTSA ↗ ODI 11298903 · 1,810 mi ON JANUARY 6, 2020, I WAS DRIVING TO WORK, APPROACHING A RED LIGHT AND COULD NOT STOP. I WAS GOING AROUND 40 MPH. THEN, I BEGIN PRESSING ON THE BREAK WITH MY RIGHT FOOT AND COULD NOT STOP. NEXT, I USED BOTH FEET PRESSING THE BREAK PEDAL TO THE FLOOR AND COULD BARELY BRING THE TRUCK TO A STOP. AT THE SAME TIME, THERE WERE WARNING LIGHTS FLASHING (PARKING BREAK, ALL WHEEL DRIVE, TRACTION CONTROL) ON THE DASH. I IMMEDIATELY TOOK THE VEHICLE TO DEALERSHIP WHERE I PURCHASED IT. THEY PROVIDED ME WITH A LOANER VEHICLE. ON FRIDAY, JANUARY 10, 2020, THE… Look up ODI 11298903 at NHTSA ↗ ODI 11307291 · 5,800 mi THE EXPLORER WAS PUT INTO REVERSE. THE VEHICLE DROVE FORWARD ABOUT 3 FT, JERKED, THEN SLAMMED INTO REVERSE. REACTION TIME ON MY BEHALF WAS SLOW AS IT WAS UNEXPECTED, I ALMOST HIT A LIGHT POLE. THIS OCCURRED IN A PARKING LOT Look up ODI 11307291 at NHTSA ↗
Visibility/Wiper	Too few reports for a range	7,000 mi	3 (sparse)	ODI 11353560 · 7,000 mi STARTING ABOUT THE BEGINNING OF JULY MY NEW 2020 EXPLORER ST STARTED SLAMMING ON THE BRAKES IN REVERSE, WITH NO OBJECTS NEAR BY. THEN IT STARTED THROWING A FAULT FOR THE REVERSE BRAKING SYSTEM. I HAVE HAD THE VEHICLE BACK TO THE DEALER 3 TIMES FOR THE SAME ISSUE. AFTER THE SECOND TIME IT HAD MORE FAULT CODES FOR HILL ASSIST, FORWARD COLLISION, AND ADVANCED TRAC. AFTER THE THIRD TIME AT DEALER THEY ASSURED ME THE ISSUE WAS FIXED. NEEDLESS TO SAY IT IS HAVING THE ISSUES AGAIN. I HAVE ALSO HAD THE CHECK ENGINE LIGHT COME ON AND THEY DETERMINED THE… Look up ODI 11353560 at NHTSA ↗ ODI 11375093 · 7,000 mi SEVERAL TIMES WHEN THE REAR CAMERA JUST DOESN'T WORK - NO PARTICULAR REASON BUT IT'S JUST OUT. IT USUALLY RESUMES NORMAL OPERATION AFTER SHUTTING OFF THE CAR AND RESTARTING BUT SOMETIMES I'VE HAD TO SHUTDOWN AND RESTART MORE THAN ONCE (SEE PICTURE FROM MOST RECENT ISSUE). THE EMERGENCY BREAKING SYSTEM, PARTICULARLY WHEN MOVING IN REVERSE HAS ENGAGED UNEXPECTEDLY NUMEROUS TIMES WITHOUT WARNING AND WITHOUT ANY DANGER OR OBSTRUCTIONS IN THE WAY OF MY CAR. THIS HAS HAPPENED IN MY DRIVEWAY WELL BEFORE THE SIDEWALK AND WHEN THERE HAVE BEEN NO PEOPLE … Look up ODI 11375093 at NHTSA ↗ ODI 11480546 · 48,000 mi The contact owns a 2020 Ford Explorer. The contact stated that while activating the windshield wipers, the driver’s side windshield wiper was inoperable. The vehicle was taken to the dealer and the driver’s side windshield wiper was replaced; however, the failure reoccurred. The vehicle was taken to the dealer and the mechanic stated that the bracket had sunk into the vehicle causing the wiper to not function correctly. The mechanic stated that an additional screw would be added for the wiper to function as needed. The vehicle was not yet repai… Look up ODI 11480546 at NHTSA ↗
Exterior Lighting	Too few reports for a range	88,500 mi	2 (sparse)	ODI 11570251 · 57,000 mi The contact owns a 2020 Ford Explorer. The contact stated that the front passenger’s side headlight intermittently failed to illuminate with the "Check Headlamp System See Owner’s Manual" message displayed on the instrument panel. The failure persisted, and the driver’s side headlight also failed to illuminate as needed. The vehicle was taken to a dealer where the contact was given an estimate for the repair. The contact decided to replace both front headlight modules which corrected the failure; however, the warning message remained on the ins… Look up ODI 11570251 at NHTSA ↗ ODI 11694135 · 120,000 mi The contact owns a 2020 Ford Explorer. The contact stated that while driving at night, the driver's side headlight failed to illuminate as intended and the failure was progressing with the passenger’s side front headlight. Upon further inspection, the contact noticed an abnormal buildup of condensation inside the front driver's side headlight. The message "Driver Side Headlamp Out" was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was… Look up ODI 11694135 at NHTSA ↗
Back Over Prevention	8,500–40,000 mi	22,900 mi	31	ODI 11395333 · 15,900 mi ALL CAMERAS INTERMITTENTLY NOT FUNCTIONING. DEALER REPLACED CAMERA MODULE. REAR CAMERA STILL NOT FUNCTIONING. SAID CURRENT RECALL FOR REAR CAMERA DOES NOT APPLY BECAUSE MY VEHICLE MANUFACTURER DATE IS OUT OF RANGE FOR RECALL. DEALER BLAMING REAR CAMERA NOT WORKING ON FORD ACCESSORY DASH CAMERA. Look up ODI 11395333 at NHTSA ↗ ODI 11398538 · 20 mi TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED THAT UPON PURCHASE OF THE VEHICLE, THE REARVIEW CAMERA WOULD LOSE STREAM UPON USE AS THE REVERSE BRAKE ASSIST NOT AVAILABLE; SEE MANUAL WARNING MESSAGE WOULD ILLUMINATE ON THE INSTRUMENT PANEL. THE CONTACT SPOKE WITH TOMBALL FORD (22702 TX-249, TOMBALL, TX 77375) WHERE HE WAS INFORMED THAT THEY WERE UNAWARE OF ANY ISSUES WITH THE REARVIEW CAMERA HOWEVER, UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 20V575000 (VISIBILITY) WHICH HE LINKED TO THE FAILURE. THE DEALER… Look up ODI 11398538 at NHTSA ↗ ODI 11428303 · 5,100 mi The contact owns a 2020 Ford Explorer. The contact stated while reversing the vehicle, the back over protection screen turned blue and the contact was unable to see the road. The contact stated that the reverse brake assist warning light was illuminated. The contact took the vehicle to the local dealer ten times within 11 months, but the mechanic was unable to diagnose the cause of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,100. Look up ODI 11428303 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

ComponentPeriod

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples

Monthly complaint and recall timeline
Month	Complaints	Campaigns announced	Examples
2024-10	17	None	ODI 11618054 · 96,500 mi The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle lunged forward and jerked upon releasing the accelerator pedal. The contact stated that on one occasion, the SRS warning light was illuminated. The dealer was notified of the failure, but no service technicians were available to inspect the vehicle. The vehicle was then taken to an independent mechanic, where it was determined that the failure was related to NHTSA Campaign Number: 23V069000(Power Train), and the contact was referred to t… Look up ODI 11618054 at NHTSA ↗ ODI 11618199 Lift gate stopped opening. Would no longer operate with any of the buttons in the car or key fob. Dealership states that they are seeing this happening a lot with this vehicle at around 60,000 miles. This is a safety issue. What if you needed to get out of your trunk due to an emergency. The lift gate latch quit working due to having 60,000 miles on your car. That makes absolutely no sense. I feel that this needs to be recalled. This is a necessary door that should no go out due to a certain mileage. Look up ODI 11618199 at NHTSA ↗ ODI 11618520 · 47,000 mi The contact owns a 2020 Ford Explorer. The contact stated while accelerating from a stop, there was a screeching noise coming from the transmission and the vehicle experienced hard shifting. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there was transmission fluid leaking from the transmission oil cooler. The contact was advised that the transmission oil cooler was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was of… Look up ODI 11618520 at NHTSA ↗
2024-11	23	24V852000	ODI 11623224 We bought this our ST in April and just our luck it has passed the 5-year mark.....no powertrain warranty for us, darn. On Wednesday, during the 30-minute drive home from work, my spouse reported a fault indicator on the dash related to 4WD or AWD being inoperable. This did not trigger the MIL, but diagnostics showed DTC C0631, identified in TSB 23-2114/2174. After a costly fix replacing the FADA with an intermediary shaft, the SUV will no longer be an "Intelligent 4WD" vehicle, seems like creative and false advertising masking a known engineeri… Look up ODI 11623224 at NHTSA ↗ ODI 11623434 · 26,000 mi The contact owns a 2020 Ford Explorer. The contact stated that the vehicle began to jerk when downshifting without warning. The vehicle was taken to a dealer for another repair and the contact requested a transmission flush. The contact was later informed that transmission fluid had leaked into the transmission resulting in transmission failure. The manufacturer was notified of the failure and the contact was given a case number. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure milea… Look up ODI 11623434 at NHTSA ↗ ODI 11623504 · 48,149 mi The contact owns a 2020 Ford Explorer. The contact stated while driving on several occasions at various speeds, the Power Train Malfunction - Reduced Power", "Pre-Collision Assist not available", "Hill Start Assist Warning" messages flashed on the instrument panel. The vehicle was restarted, and the messages continued flashing. The vehicle was taken to a dealer however, the failure was not replicated. The failure later reoccurred and the vehicle was taken to a dealer where it was diagnosed and determined that the transmission transfer case need… Look up ODI 11623504 at NHTSA ↗
2024-12	16	None	ODI 11628743 · 126,925 mi Transmission stalls at high speed it seems as if it gose in to neutral Look up ODI 11628743 at NHTSA ↗ ODI 11628753 · 126,925 mi Transmission gose into limp mode when trying to pass other vehicles missed shift warning ⚠️ on dash also loud rattling noise from floor passengers side Look up ODI 11628753 at NHTSA ↗ ODI 11629126 Sunshade will not retract and blocks vision to see out the rear view mirror and back window Look up ODI 11629126 at NHTSA ↗
2025-01	19	None	ODI 11633763 Dealer confirmed the driver side rear shock is leaking. SUV was driven only on paved roads locally with an occasional highway drive. Look up ODI 11633763 at NHTSA ↗ ODI 11633923 · 68,000 mi The contact owns a 2020 Ford Explorer. The contact stated while the vehicle was in to be repaired under NHTSA Campaign Number: 23V675000 (POWER TRAIN); the mechanic discovered metal shavings inside the rear axle differential fluid. The contact was advised that the rear axle assembly needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The approximate failure mileage was 68,000. Look up ODI 11633923 at NHTSA ↗ ODI 11634155 The accelerator pedal is mounted to the floor and the pedal itself is attached to the base with a very thin piece of plastic that over time separates. In my vehicle the pedal has separated and is moving freely which makes the accelerator pedal raise up while your foot is on the brakes and when you go to accelerate the pedal is blocking your foot from returning to the accelerator. The answer to question #1, the accelerator pedal and yes it is available for inspection. #2 I was nearly struck while crossing over a divided highway because my foot w… Look up ODI 11634155 at NHTSA ↗
2025-02	19	25V093000	ODI 11640218 When downshifting from 7th to 6th gear it jerks hard and fluid and everything seems ok Look up ODI 11640218 at NHTSA ↗ ODI 11640990 Is making a noise and I have 2 incomplete recalls Look up ODI 11640990 at NHTSA ↗ ODI 11641451 Transmission jerked in and out of low gears, causing very harsh shifting and lack of acceleration. Service shop at dealership found metal shaving in the transmission and replaced the whole thing. Vehicle only had 50k miles on it. Look up ODI 11641451 at NHTSA ↗
2025-03	27	25V159000, 25V166000	ODI 11646260 Approximately 2-3 weeks ago (around time car hit 100,000 miles), I began noticing hard downshifts when my car was slowing down between 30-20 mph. It felt as if I was being rear ended every time I came to a stop, with a very forceful physical jerking sensation. I had my husband drive it to confirm I wasn't being paranoid, then had my dad drive it (who has been a mechanic for 40+ years) to get his thoughts. He determined likely a transmission issue and recommended I take it to my local Ford Service Center. Ford confirmed I had a P2704 code and re… Look up ODI 11646260 at NHTSA ↗ ODI 11646354 Transmission downshifts very harsh every downshift. Took to dealer said transmission is out after 100,000. Transmission did go out on the way home from dealership service. Look up ODI 11646354 at NHTSA ↗ ODI 11646378 Transmission failed while traveling on highway. Causing loss of ability to maintain speed or accelerate while in traffic.vehiclw has approximately 82,000 miles. Dealer only reported dark colored fluid as reason to need replacement. No actual cause given. Look up ODI 11646378 at NHTSA ↗
2025-04	29	None	ODI 11652131 · 92,000 mi The contact owns a 2020 Ford Explorer. The contact stated that upon starting the vehicle, there was an abnormal sound coming from the engine. The contact stated that the failure recurred increasingly. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the left and right catalytic converters were fractured. The dealer was then notified of the failure and informed the contact that only the left catalytic converter replacement was covered under warranty. The vehicle was not repaired. The manufacturer was n… Look up ODI 11652131 at NHTSA ↗ ODI 11652333 The sunroof fabric covering the glass sags down and does not work properly. This is a known issue on 2020+ Ford Explorers with the sunroof option. The sag blocks visibility out the rearview mirror and causes a distraction to drivers. Look up ODI 11652333 at NHTSA ↗ ODI 11652360 · 84,000 mi The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 35 MPH, the vehicle had started to vibrate abnormally. The contact stated there was no warning light illuminated. The contact later noticed that oil had leaked onto the driveway from the rear driver's side wheel well. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the subframe bushing had failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure… Look up ODI 11652360 at NHTSA ↗
2025-05	35	None	ODI 11658134 · 64,000 mi The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 30 MPH, the transmission unexpectedly downshifted and the vehicle lost motive power while the accelerator pedal was depressed. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the failure was linked to Technical Service Bulletin: 20 – 2305. The contact was informed that the A-clutch and transmission front support needed to be replaced. The vehicle was not repaired. The manufacturer was notified of th… Look up ODI 11658134 at NHTSA ↗ ODI 11658547 Powertrain malfunction/reduced power came on when I came home from work as I pulled in my driveway. The check engine light comes on and off for the past week or two prior to the powertrain malfunction. Look up ODI 11658547 at NHTSA ↗ ODI 11658550 The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (SEAT BELTS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Look up ODI 11658550 at NHTSA ↗
2025-06	37	25V393000, 25V442000	ODI 11664995 Back up camera glitches and back up lights went out cause me to back into a tree at night Look up ODI 11664995 at NHTSA ↗ ODI 11665160 The vehicle’s transmission system has been malfunctioning exhi jerky, delayed, and unpredictable shifting behaviors, especially noticeable at speeds between approximately 27 an 30 mph and higher. At lower speeds, the jerking is less frequent, but as speed increases, the jerks become more severe and abrupt. These issues manifest during various driving conditions, including accelerating, decelerating, coming to a stop, and lane changes on highways and city roads. When the problem first occurred, the vehicle suddenly jolted in a manner that felt … Look up ODI 11665160 at NHTSA ↗ ODI 11665166 The rear hatch of my 2020 Ford Explorer does not open reliably. There is no manual release mechanism to open the hatch in case of failure. The only methods to open the hatch are via the button on the hatch itself, the button on the dashboard, or the key fob. When any of these are pressed, the hatch makes sounds as if it is trying to engage and open, but it does not actually open. Additionally, the vehicle dashboard displays an alert indicating that the hatch is open, even though it remains securely closed. This false alert is confusing and con… Look up ODI 11665166 at NHTSA ↗
2025-07	43	None	ODI 11670672 Experiencing issues with power steering after battery replacement. Taken to two Ford dealerships (Fayetteville, GA & Morrow, GA) . One unable to diagnose (Fayetteville) and the other reset battery settings (Morrow). Issue still persistent with intermittent power steering failure while driving. Very dangerous and scary! Errors that appear: service advance trac, steering assist fault service required & pre-collision assist not available. Look up ODI 11670672 at NHTSA ↗ ODI 11670753 · 47,000 mi The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle jerked abnormally. No warning light was illuminated. The vehicle was taken to the dealer; however, the previous owner had previously taken the vehicle to the dealer for diagnostic testing, and the failure information was already in the dealer database. The contact was informed that the failure was due to transmission failure. The contact was informed that the transmission needed to be replaced. The vehi… Look up ODI 11670753 at NHTSA ↗ ODI 11671045 Back latch is getting stuck in secondary position when released. Module is intermittently not communicating. Look up ODI 11671045 at NHTSA ↗
2025-08	32	None	ODI 11678254 Headlamp modules and headlamp do not properly function. Water can get into the module causing zero lights for the driver and is a safety hazard. Lights flicker or just turn off while driving. Electrical issue and not designed or installed properly. It should be able to be fixed with a new lightbulb but that is not the case. Look up ODI 11678254 at NHTSA ↗ ODI 11678290 This problem started about 2 months ago and it happened 3 different times so far. While driving, when pressing the gas, the vehicle will all of a sudden not go. You just drift as if the car is not getting gas. On 2 of the occasions, a shift error message appears on the dash but quickly disappears. This can be very dangerous while driving and cause an accident. I have not had the vehicle looked at yet because I feel it should apart of the new recall for the other Ford Explorers. Look up ODI 11678290 at NHTSA ↗ ODI 11678444 Passenger OEM headlight module has failed multiple times. Continuously goes out and comes back on, causing a great safety concern. Driver OEM was replaced under warranty (bad module) and has worked fine since. This appears to be a factory issue as I have been dealing with this since I bought the vehicle brand new. Look up ODI 11678444 at NHTSA ↗
2025-09	28	None	ODI 11684613 The moon roof shade came down, completely blocking the rear view Look up ODI 11684613 at NHTSA ↗ ODI 11684735 On [XXX], after starting my vehicle, I received multiple safety warnings, prompting the check engine light and a wrench icon on the dashboard. The alerts included issues with the anti-collision system, hill assist, traction control, lane departure, and adaptive cruise control, as well as my drive modes which were also unavailable. I contacted Raceway Ford in Riverside, CA, and dropped off the vehicle that day, reporting the errors. The dealership informed me the next day that the Half Shaft Speed Sensor had failed and would cost $870.52 to rep… Look up ODI 11684735 at NHTSA ↗ ODI 11684818 Failed low beam bulb makes it unsafe to drive at night. The LED bulb is designed to last “life of the vehicle” and failed in less than 5 years. Replacing the bulb means replacing the entire assembly, >$1500. The bulb failed in significantly less than the typical lifespan. Look up ODI 11684818 at NHTSA ↗
2025-10	20	25V685000	ODI 11690916 For new model year 20 20, and 2021 Ford developed an all-wheel-drive vehicle. This is not a four-wheel-drive vehicle. It is an all-wheel-drive vehicle that you can select manually into four-wheel-drive, but it has an automatic system that engages and disengages the front drive axle through a comp component called an FADA. Front axle disconnect actuator. Ford has problems with that actuator going bad to the point that they put out a technical service bulletin to fix this unsafe design TSB 23-2174 dated 24 July 2023. They replace the drive axle … Look up ODI 11690916 at NHTSA ↗ ODI 11691067 Transmission starting to fail at around 91,000 miles. Diagnosed at dealership. Just out of warranty. Other repair shops say this is a common issue. This should be a recall matter. Look up ODI 11691067 at NHTSA ↗ ODI 11691127 Car vibrate and jerk when switching gears randomly. Also the control panel has went out twice. I read everywhere these vehicles have issues with transmission problems on all the 2020 and there is no recall this is. Ridiculous. Look up ODI 11691127 at NHTSA ↗
2025-11	13	None	ODI 11696925 Air Conditioner turns ON by itself even after being manually TURNED OFF, happened multiple times. This occurred with the manual start and the vehicle running / moving. Look up ODI 11696925 at NHTSA ↗ ODI 11697125 The component that failed was the CDF Clutch Hub. Very hard shifting when accelerating from a stop and when going up hill. The problem has been confirmed by the Ford dealership. I had no warning prior to this happening. Safety concerns in that I could not accelerate quickly to avoid impending traffic. Look up ODI 11697125 at NHTSA ↗ ODI 11697431 Hard shifting in lower gears when transmission warms up, hard downshifting to lower gears as well. This is extremely harmful if the shifting jerks hard, causing whiplash or can cause a wreck. Look up ODI 11697431 at NHTSA ↗
2025-12	16	None	ODI 11703470 I was replacing the rear struts on 12/5/25. I noticed that both speedlogix vertical links were cracked in the exact same location. I called Speedlogix and they said they no longer carried those links (I see why). Asked for a refund and doesn’t appear I am going to get one. They were purchased November of 2024. No telling how long they’ve been cracked like this. Could have ended up killing me and my family. Look up ODI 11703470 at NHTSA ↗ ODI 11704045 The sun shade for my 2020 Explorer has now joined the list of many others, where the sunshade drops and as it is now, I can’t see out my rear view mirror. Very dangerous! Look up ODI 11704045 at NHTSA ↗ ODI 11704326 · 95,000 mi The contact owns a 2020 Ford Explorer. The contact stated that while driving at 50 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning lights were illuminated. The contact stated that the system then resumed normal functionality. The vehicle was taken to the dealer, where it was diagnosed, and determined that an unknown sensor had failed. The vehicle remained at the dealer unrepaired. The contact stated that recently the liftgate failed to function as intended. The contact used the key fob to op… Look up ODI 11704326 at NHTSA ↗
2026-01	18	None	ODI 11708871 Over the past few years, the headlights will intermittently go out when driving. The problem usually resolves itself the next time the vehicle is started. However, over the past couple weeks, both drivers side low beams have gone out and stayed out a well as one passenger side low beam. This happened while my wife was driving through a snow storm, so you can imagine how fun that drive was. I’ve contacted ford, as I can see this is a known problem with these LED headlights by reading forums and talking to other owners. Their answer is simple, pa… Look up ODI 11708871 at NHTSA ↗ ODI 11709031 I have a leaking antenna (likely the "shark fin" or roof antenna base) on my 2020 Ford Explorer. This has caused significant electrical issues, leading to safety concerns like malfunctioning lights, infotainment, or even stalling, the water shorting wiring harnesses or modules located in the roof or headliner area. This should be a recall, but rather it is a known problem where water intrusion damages sensitive electronics, necessitating immediate professional inspection and repair to prevent further damage and ensure safety, as electrical fail… Look up ODI 11709031 at NHTSA ↗ ODI 11709322 Catalytic converters and flex pipes cracking Look up ODI 11709322 at NHTSA ↗
2026-02	12	None	ODI 11715423 Sun roof sun shade malfunctions and the shade sags down unable to see out of rear of vehicle, or rear view mirror. Also sags down on rear passengers and children and could cause your passengers to stop breathing from covering your face. Very dangerous. Look up ODI 11715423 at NHTSA ↗ ODI 11715903 The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (Seat Belts); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Look up ODI 11715903 at NHTSA ↗ ODI 11715965 Driving at speed and starting to slow down the vehicle downshifted hard and afterwards would shift hard on every shift. Vehicle was taken to dealership and was diagnosed with CDF drum failure. Vehicle was under 100k miles and not under warranty. Look up ODI 11715965 at NHTSA ↗
2026-03	18	26V117000, 26V123000, 26V159000	ODI 11721751 · 26,000 mi The contact owns a 2020 Ford Explorer. The contact stated that while driving 75 MPH with cruise control activated, the vehicle unintendedly decelerated while the accelerator pedal was depressed. No warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired because the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 26,000. Look up ODI 11721751 at NHTSA ↗ ODI 11722332 Found transmission fluid burnt. Found harsh 7-8 downshift and delayed engagement in various gear ranges. Suspect front support is broken causing damage to a/b clutchpacks. Internal fault. Overhaul required. Found transfer case has failed internally also. Recommend replacing transfer case at same time. Look up ODI 11722332 at NHTSA ↗ ODI 11722429 Power Train, Automatic Transmission Issue The vehicle is a 2020 Ford Explorer XLT with approximately 71,000 miles. The automatic transmission has developed delayed engagement and harsh shifting during normal driving conditions. The issue occurs most often during low speed driving, rolling stops, and when shifting from Park into Drive or Reverse. The transmission will hesitate or pause before engaging, followed by a sudden harsh shift or jerk into gear. The condition has been reproduced multiple times during normal driving and is consistent. … Look up ODI 11722429 at NHTSA ↗
2026-04	21	None	ODI 11728456 I had a really disappointing experience at Delta Sonic Car Wash in [XXX] and feel like other customers should be aware. During my visit, an employee used a pressure washer on my windshield before I entered the wash. This caused small debris to stick to the glass, and instead of being removed, it stayed on my windshield as my car went through the wash. The equipment then dragged that debris across the glass, leaving a deep scratch about 8 inches long. My windshield was only 2 months old and in perfect condition before this. I reported the da… Look up ODI 11728456 at NHTSA ↗ ODI 11729390 The driver side headlight low beam will not work. Dealership said 1700+ labor to replace. I have looked into this and several other ford explorer platinum owners have same issue. Look up ODI 11729390 at NHTSA ↗ ODI 11729490 Thank you for your time reviewing my complaint. I've answered each of your bullet points below. - the transmission is hard shifting in low gears however no warning/no dashboard lights to indicate issue. The vehicle is available for inspection upon request. - I use my car for work which includes transporting individuals to work and appointments. This hard shift happened with a passenger while on the freeway in traffic, then continued for the remainder of the ride each time I approached low speeds. - A vehicle diagnostic was performed by an i… Look up ODI 11729490 at NHTSA ↗
2026-05	20	None	ODI 11735964 Vehicle with 42k miles and regular dealer maintenance suddenly stalled out in traffic, creating dangerous situation for driver and children passengers. Towed to dealership from which it was purchased. Told it was a catastrophic engine failure and had coolant and oil mixed. Dealer unwilling to explore exact cause. Vehicle 11 months past 5 year power train warranty but well under mileage. Look up ODI 11735964 at NHTSA ↗ ODI 11736510 The panoramic sunroof shade in my vehicle failed unexpectedly in August 2025 when I pressed the factory roof/shade retract button during normal operation. The sunshade fabric ripped and detached, causing it to hang down across the rear visibility area and partially obstruct the driver’s view through the rear of the vehicle. This created a safety hazard by reducing visibility while driving and creating a distraction. The failure occurred without misuse or modification. The defective sunroof shade assembly appears to be a design or material failu… Look up ODI 11736510 at NHTSA ↗ ODI 11737403 7/2024- Harsh transmission shifts- Lost power on very busy highway on 4th of July weekend- spent 12 weeks in the shop for transmission repair 64,000 miles 3/2025- Harsh transmission shifts again- Vehicle slammed into gear very hard- 3 weeks in the shop for another transmission repair 71,000 miles 3/2026- Harsh transmission shifts again- 1 week in the shop- told it needed an adaptive relearn 88,000 miles 4/2026- Still experiencing harsh transmission shifts!!! 90,000 miles Look up ODI 11737403 at NHTSA ↗
2026-06	13	26V402000	ODI 11742190 Transmission failure caused my vehicle to jump/jerk and left me out of control of the speed of my truck at times. It has been confirmed that I need a new transmission. A service light came on only after issues started. Said light would turn off once the vehicle was turned off and not come back on until driven again. Look up ODI 11742190 at NHTSA ↗ ODI 11742552 The dashboard glue melted dashboard lifting also inside other areas of the dashboard leather?? vinyl is detaching also on the drivers side Look up ODI 11742552 at NHTSA ↗ ODI 11742946 Transmission failed at 83k miles Look up ODI 11742946 at NHTSA ↗
2026-07	37	26V451000	ODI 11747855 The sunroof shade malfunctioned and feel while driving obstructing view and could possibly have caused an accident. Took to dealer and they said it was a common thing that happens with the moonroof shade coming off the tracks. They said it was not covered under warranty and was going to be a 2k repair. Or pin it up and don’t use the shade. The the car is only 5 years old and shade possibly used 4 times a year. For such a new car and unused component should not fail that abruptly or severely. There is no warning light and no prior sagging to the… Look up ODI 11747855 at NHTSA ↗ ODI 11747892 The transmission shifts into park while driving causing the vehicle to jerk and slow down or stall. I contacted Ford and they stated that this was not a safety issue and that this was an advance notice and that no remedy is available until June 2027. They refused to provide a loaner vehicle until this time when the recall is "released". June of 2027 is a year from now and I drive this car daily with small kids and I am afraid that this vehicle will stall while driving and cause harm or death to my family members. Look up ODI 11747892 at NHTSA ↗ ODI 11747989 My driver window won’t stay up once it gets to the top it goes back down. The underbody is starting to detach. It is shifting hard and makes a loud noise. Worse at low speeds and applying brakes . The tire pressure sensors all went out at one time Look up ODI 11747989 at NHTSA ↗
2026-08	17	None	ODI 11754374 · 54,000 mi The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle made an abnormal sound while downshifting, with a loud boom coming from the underbody of the vehicle. The vehicle was bouncing while downshifting from 4th gear to 3rd, 2nd, and into 1st gear. The failure reoccurred while downs… Look up ODI 11754374 at NHTSA ↗ ODI 11754900 My 2020 ford Explorer had several issues with the hill assist, TCM control, power train malfunctions, it shifted very hard between first and second gear, at times it felt like it wouldn't accelerate at all and would pop into gear at higher speeds. I took it to Family Ford of Enfield several times for repairs which never fixed the overall problem. After several times at Family Ford of Enfield, I continued to drive my vehicle because my trusted dealership kept telling me the car was repaired. Now my vehicle needs a new transmission at 100% my … Look up ODI 11754900 at NHTSA ↗ ODI 11754954 · 100,000 mi The contact owns a 2020 Ford Explorer. The contact stated that the vehicle experienced intermittent starting failures, and upon starting the vehicle and shifting into gear, the vehicle shut off. No warning light illuminated. Additionally, the electronic parking brake was unintendely engaged. The contact replaced the battery; however, the failure persisted. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000. Look up ODI 11754954 at NHTSA ↗
2026-09 (partial)	19	None	ODI 11761952 Ford Corporate office has responded with the following: “You are not responsible for paying the actually recall remedy out of pocket. The recall remedy has not yet been released. At this time, the costs being discussed are specific transmission repairs related to damages the recall may cause. The dealership is offering to complete those repairs at your expense, and we recommend keeping all receipts for potential reimbursement once the official recall remedy becomes available. Again, I want to clarify the reason for the costs of the needed rep… Look up ODI 11761952 at NHTSA ↗ ODI 11762007 My 2020 Ford Explorer experienced a catastrophic mechanical failure directly tied to active Safety Recall 26S48 / NHTSA Campaign 26V402000. While operating the vehicle, the transmission's internal parking pawl failed/shattered, completely locking the rear wheels mechanism. The vehicle is entirely immobilized and cannot move even an inch, even when the gear selector is manually turned to Neutral or when the Manual Park Release (MPR) tether is fully engaged. [1, 2] The vehicle had to be flatbed-towed using specialized wheel dollies to prevent sev… Look up ODI 11762007 at NHTSA ↗ ODI 11762017 Moon roof is leaking from rain and snow and causing damage to whole interior Look up ODI 11762017 at NHTSA ↗

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Observation windowFirst model yearSecond model year

2022: 143 complaints · 2023: 86 complaints

Equal observation windows
Model year	Through age 0	Through age 1	Through age 2
2022	42	107	143
2023	24	56	86

Date coverage across each selected cohort

Date basis for all complaints in selected model years
Year	Incident dates used	Filing date fallbacks	Excluded dates
2022	267	0	0
2023	110	0	0

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
Component	Power Train	Unknown Or Other	Electrical System	Engine	Service Brakes	Visibility/Wiper	Exterior Lighting	Back Over Prevention
Power Train	—	18 ODI 11355021 · 5,900 mi TOTAL ELECTRICAL SHUTDOWN WHEN STOPPED AT TURN LANE OF 6 LANE HWY INTERSECTION. REPORTEDLY DUE TO LOW TRANSMISSION FLUID AUTOMATIC SHUT-DOWN. VEHICLE WAS RECALL BUY-BACK REPAIR TO TRANSMISSION COOLER FAILED TO CORRECT LEAKING LINE CONNECTIONS. NO WARNING. SHUTS DOWN ALL POWER TO ALL SYSTEMS. NO WARNING FLASHER. NO WINDOW POWER; NO DOOR LOCK CONTROLS. RESET AFTER 30 MIN. STRANDED IN CENTER TURN LANE; COULD NOT OPEN WINDOWS, REAR HATCH, OR DOORS. HAD DISABLED WIFE & 3 DOGS IN 95 DEG. TEMPS. INSIDE CAR 115 DEG. PLUS. COMPUTER PROTECTS DRIVE TRAN… Look up ODI 11355021 at NHTSA ↗ ODI 11364533 · 200 mi CAR WAS IN DRIVE OR REVERSE BUT WOULD NOT MOVE, LIKE THE GEARING WAS NOT ENGAGED. PRESSED ON GAS IT FINALLY TOOK OFF ALMOST HITTING ANOTHER CAR. TOOK TO FORD, THEY FIXED SO THEY SAY, BUT IT HAS HAPPENED 4 MORE TIMES. YESTERDAY, WAS IN PARKING LOT AND PUT IN REVERSE AND TOOK OFF. WHEN IT IS ACTING UP, THE TRANSMISSION SOUNDS LIKE IT CLUNKS OR GONNA FALL OUT. BACK UP CAMERA IS STILL NOT WORKING AND CAN NOT SEE BEHIND YOU OR WHEN YOU ARE GOING TO HIT SOMETHING. Look up ODI 11364533 at NHTSA ↗ ODI 11364658 · 12,000 mi THERE ARE MANY ISSUES WITH THIS VEHICLE. THE FIRST ISSUE IS THAT WATER IS COMING INSIDE OF THE VEHICLE AND POOLING UP ON THE PASSENGER SIDE FLOOR. THE SECOND ISSUE IS WATER INSIDE THE PASSENGER TAILLIGHT. THE THIRD ISSUE IS THE ALLWHEEL DRIVE SENSOR IS MALFUNCTIONING. THE FOURTH AND LAST ISSUE WITH THE VEHICLE IS THAT THE CONVERTER IS CRACKED ON THE DRIVER'S SIDE AND EXHAUST FUMES ARE COMING INTO THE CABIN AND IS MAKING THE PASSENGERS SICK. THIS IS AFTER FORD HAD REPLACED THE MOTOR AT 12,000 MILES BECAUSE CYLINDER TWO MALFUNCTIONED. Look up ODI 11364658 at NHTSA ↗	36 ODI 11315461 · 180 mi WHEN TRYING TO MOVE THE VEHICLE OUT OF PARK, EITHER REVERSE OR DRIVE THE VEHICLE JERKS INTO GEAR HARD AND THEN STALLS. TRIED MULTIPLE TIMES TO GET THE VEHICLE OUT OF THE DRIVE WAY STARTS UP NO ISSUE, NO CHECK ENGINE LIGHT YET KEEPS STALLING. THIS IS NEW OWNED FOR 3 DAYS WITH LESS THAN 200 MILES ON IT. Look up ODI 11315461 at NHTSA ↗ ODI 11338570 · 832 mi I JUST PULLED OUT FROM A PARKING LOT INTO TRAFFIC AND THERE WAS A LOUD CLUNK AND WARNING LIGHTS APPEARED ON THE DASH. ONE SAID "SERVICE ADVANCETRAC" AND THE OTHER SAID "4WD FAULT SERVICE REQUIRED." THE VEHICLE WOULD NOT SHIFT OUT OF LOW GEAR AND WOULD NOT ACCELERATE OVER 25MPH. THEN, SEVERAL OTHER WARNING LIGHTS CAME ON, SUCH AS "PRE-COLLISION ASSIST NOT AVAILABLE." I TOOK THE VEHICLE TO THE DEALERSHIP THE NEXT DAY AND THEY WERE UNABLE TO REPAIR/RESOLVE THE ISSUE. Look up ODI 11338570 at NHTSA ↗ ODI 11355021 · 5,900 mi TOTAL ELECTRICAL SHUTDOWN WHEN STOPPED AT TURN LANE OF 6 LANE HWY INTERSECTION. REPORTEDLY DUE TO LOW TRANSMISSION FLUID AUTOMATIC SHUT-DOWN. VEHICLE WAS RECALL BUY-BACK REPAIR TO TRANSMISSION COOLER FAILED TO CORRECT LEAKING LINE CONNECTIONS. NO WARNING. SHUTS DOWN ALL POWER TO ALL SYSTEMS. NO WARNING FLASHER. NO WINDOW POWER; NO DOOR LOCK CONTROLS. RESET AFTER 30 MIN. STRANDED IN CENTER TURN LANE; COULD NOT OPEN WINDOWS, REAR HATCH, OR DOORS. HAD DISABLED WIFE & 3 DOGS IN 95 DEG. TEMPS. INSIDE CAR 115 DEG. PLUS. COMPUTER PROTECTS DRIVE TRAN… Look up ODI 11355021 at NHTSA ↗	40 ODI 11315461 · 180 mi WHEN TRYING TO MOVE THE VEHICLE OUT OF PARK, EITHER REVERSE OR DRIVE THE VEHICLE JERKS INTO GEAR HARD AND THEN STALLS. TRIED MULTIPLE TIMES TO GET THE VEHICLE OUT OF THE DRIVE WAY STARTS UP NO ISSUE, NO CHECK ENGINE LIGHT YET KEEPS STALLING. THIS IS NEW OWNED FOR 3 DAYS WITH LESS THAN 200 MILES ON IT. Look up ODI 11315461 at NHTSA ↗ ODI 11339014 · 1,927 mi 2020 FORD EXPLORER ST WITH APPROXIMATELY 1,927 MILES. I STARTED THE VEHICLE AND PUT IT INTO DRIVE AND IT STARTED TO ROLL FORWARD EVEN THOUGH MY FOOT WAS ON THE BRAKE. REGARDLESS OF HOW HARD I PUSHED THE BRAKE, THE CAR CONTINUED TO INCH FORWARD UNTIL I FULLY DEPRESSED/REPRESSED THE BRAKE. I SHUT OFF THE VEHICLE, WAITED A FEW MINUTES, AND ATTEMPTED TO RESTART. UPON THE ATTEMPTED RESTART, ALL LIGHTS ON THE DASHBOARD BEGAN FLASHING AND THE ENGINE FAILED TO TURNOVER. THE IN-DASH DISPLAY THEN BEGAN BEEPING, FLASHING SERVICE/HAZARD/WARNING INDICATORS,… Look up ODI 11339014 at NHTSA ↗ ODI 11340186 · 1,100 mi I WAS DRIVING GOING TO GET FOOD AND WHEN I PRESS ON MY BREAK TO SLOW DOWN, I HAD A HUGE JOLT, LIKE IT WAS SHIFTING GEARS NOT CORRECTLY(IT'S AN AUTOMATIC)THE JOLT WOULD OCCUR WHEN I WOULD HIT OVER 46MPH AND WHEN I WOULD SLOW DOWN TO 26MPH. I BROUGHT MY EXPLORER TO THE DEALERSHIP AND I HAD TO HAVE MY TRANSMISSION REPLACED BY THE DEALERSHIP.I HAVE HEARD OF 3 OTHER PEOPLE WHO HAD A FORD EXPLORER 2020 THIS HAPPENED TO! Look up ODI 11340186 at NHTSA ↗	15 ODI 11307311 · 10,700 mi VEHICLE UNEXPECTEDLY BREAKS, AS IF DETECTING A CRASH, WHEN THERE IS CLEARLY NO CAR AHEAD. VEHICLE TAKES OVER CONTROL OF BREAKS UNEXPECTEDLY. HAS HAPPENED ON REPEATED OCCASIONS AND ALREADY REPORTED TO MANUFACTURER MONTHS AGO. Look up ODI 11307311 at NHTSA ↗ ODI 11326752 · 10,000 mi HAS HAPPENED TO ME A FEW TIMES. FOOT ON BRAKE, PUT THE CAR IN GEAR AND IT STARTS ROLLING. BRAKE PEDAL WON'T DEPRESS ANY FURTHER, BUT IT DEFINITELY WAS NOT ALL THE WAY IN, ALMOST LIKE IT WAS LOCKED OR SOMETHING. ONLY WAY TO GET IT TO STOP IS TO PUT IT BACK IN PARK OR NEUTRAL AND LET OFF THE BRAKE. *TR Look up ODI 11326752 at NHTSA ↗ ODI 11339014 · 1,927 mi 2020 FORD EXPLORER ST WITH APPROXIMATELY 1,927 MILES. I STARTED THE VEHICLE AND PUT IT INTO DRIVE AND IT STARTED TO ROLL FORWARD EVEN THOUGH MY FOOT WAS ON THE BRAKE. REGARDLESS OF HOW HARD I PUSHED THE BRAKE, THE CAR CONTINUED TO INCH FORWARD UNTIL I FULLY DEPRESSED/REPRESSED THE BRAKE. I SHUT OFF THE VEHICLE, WAITED A FEW MINUTES, AND ATTEMPTED TO RESTART. UPON THE ATTEMPTED RESTART, ALL LIGHTS ON THE DASHBOARD BEGAN FLASHING AND THE ENGINE FAILED TO TURNOVER. THE IN-DASH DISPLAY THEN BEGAN BEEPING, FLASHING SERVICE/HAZARD/WARNING INDICATORS,… Look up ODI 11339014 at NHTSA ↗	0	0	2 ODI 11554862 The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) and 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN… Look up ODI 11554862 at NHTSA ↗ ODI 11593454 · 9,000 mi The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating, and the message "Power Train Malfunction" was displayed. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. Additionally, while operating the vehicle, the back-over prevention camera display screen failed to display an image, causing a visibility hazard for the driver. The camera was replaced on several occasions, b… Look up ODI 11593454 at NHTSA ↗
Unknown Or Other	18 ODI 11355021 · 5,900 mi TOTAL ELECTRICAL SHUTDOWN WHEN STOPPED AT TURN LANE OF 6 LANE HWY INTERSECTION. REPORTEDLY DUE TO LOW TRANSMISSION FLUID AUTOMATIC SHUT-DOWN. VEHICLE WAS RECALL BUY-BACK REPAIR TO TRANSMISSION COOLER FAILED TO CORRECT LEAKING LINE CONNECTIONS. NO WARNING. SHUTS DOWN ALL POWER TO ALL SYSTEMS. NO WARNING FLASHER. NO WINDOW POWER; NO DOOR LOCK CONTROLS. RESET AFTER 30 MIN. STRANDED IN CENTER TURN LANE; COULD NOT OPEN WINDOWS, REAR HATCH, OR DOORS. HAD DISABLED WIFE & 3 DOGS IN 95 DEG. TEMPS. INSIDE CAR 115 DEG. PLUS. COMPUTER PROTECTS DRIVE TRAN… Look up ODI 11355021 at NHTSA ↗ ODI 11364533 · 200 mi CAR WAS IN DRIVE OR REVERSE BUT WOULD NOT MOVE, LIKE THE GEARING WAS NOT ENGAGED. PRESSED ON GAS IT FINALLY TOOK OFF ALMOST HITTING ANOTHER CAR. TOOK TO FORD, THEY FIXED SO THEY SAY, BUT IT HAS HAPPENED 4 MORE TIMES. YESTERDAY, WAS IN PARKING LOT AND PUT IN REVERSE AND TOOK OFF. WHEN IT IS ACTING UP, THE TRANSMISSION SOUNDS LIKE IT CLUNKS OR GONNA FALL OUT. BACK UP CAMERA IS STILL NOT WORKING AND CAN NOT SEE BEHIND YOU OR WHEN YOU ARE GOING TO HIT SOMETHING. Look up ODI 11364533 at NHTSA ↗ ODI 11364658 · 12,000 mi THERE ARE MANY ISSUES WITH THIS VEHICLE. THE FIRST ISSUE IS THAT WATER IS COMING INSIDE OF THE VEHICLE AND POOLING UP ON THE PASSENGER SIDE FLOOR. THE SECOND ISSUE IS WATER INSIDE THE PASSENGER TAILLIGHT. THE THIRD ISSUE IS THE ALLWHEEL DRIVE SENSOR IS MALFUNCTIONING. THE FOURTH AND LAST ISSUE WITH THE VEHICLE IS THAT THE CONVERTER IS CRACKED ON THE DRIVER'S SIDE AND EXHAUST FUMES ARE COMING INTO THE CABIN AND IS MAKING THE PASSENGERS SICK. THIS IS AFTER FORD HAD REPLACED THE MOTOR AT 12,000 MILES BECAUSE CYLINDER TWO MALFUNCTIONED. Look up ODI 11364658 at NHTSA ↗	—	20 ODI 11308254 · 15 mi THE VEHICLE IS RANDOMLY BRAKING FOR NO UNKNOWN REASON. ALMOST LIKE IF I WAS DRIVING AND PUT ON EMERGENCY BRAKE. IT MOSTLY DOES IT WHILE IN REVERSE WHEN THERE IS LITERALLY NOTHING AROUND ME. THERE IS AN OPTION AND IT HAS STILL DOES IT WITH OPTION OFF. IT HAS NEARLY CAUSED 1 ACCIDENT WHEN I WAS IN MY SONS CAR POOL LINE AT SCHOOL. OTHERWISE IT HAS CAUSED EXTREME ANXIETY BECAUSE I DON'T KNOW WHEN IT WILL HAPPEN. THE BRAKE ASSIST FAULT IS ALSO ON, AND DEALER CANNOT FIND FIX TO THAT EITHER. THE DEALER (CAPITAL FORD RALEIGH) WAS AWARE OF SENSOR ISS… Look up ODI 11308254 at NHTSA ↗ ODI 11355021 · 5,900 mi TOTAL ELECTRICAL SHUTDOWN WHEN STOPPED AT TURN LANE OF 6 LANE HWY INTERSECTION. REPORTEDLY DUE TO LOW TRANSMISSION FLUID AUTOMATIC SHUT-DOWN. VEHICLE WAS RECALL BUY-BACK REPAIR TO TRANSMISSION COOLER FAILED TO CORRECT LEAKING LINE CONNECTIONS. NO WARNING. SHUTS DOWN ALL POWER TO ALL SYSTEMS. NO WARNING FLASHER. NO WINDOW POWER; NO DOOR LOCK CONTROLS. RESET AFTER 30 MIN. STRANDED IN CENTER TURN LANE; COULD NOT OPEN WINDOWS, REAR HATCH, OR DOORS. HAD DISABLED WIFE & 3 DOGS IN 95 DEG. TEMPS. INSIDE CAR 115 DEG. PLUS. COMPUTER PROTECTS DRIVE TRAN… Look up ODI 11355021 at NHTSA ↗ ODI 11355562 · 5,761 mi TRIED TO START THE CAR AND WOULD NOT START. THE SCREEN ON DASH BOARD WENT CRAZY AND EVERYTHING WAS FLASHING. HEAD LAMPS CAME ON AND AIR BLOWER FOR HEAT CAME ON HIGH AUTOMATICALLY. SEEMED LIKE SOME KIND OF ELECTRICAL PROBLEM. THE DASH WAS FLASHING EVERYTHING AND WOULD NOT START THE CAR. WAITING FOR THE TOW TRUCK FOR 2 HOURS AND I TRIED AGAIN AND IT STARTED JUST FINE. BROUGHT THE CAR HOME BUT CAN NOT DUPLICATED THE PROBLEM. THERE IS SOMETHING WRONG WITH IT. I TAKE 5 BOYS FOR FOOTBALL PRACTICE AND DON'T WANT THIS CAR TO LET ME AND THOSE BOYS SITTI… Look up ODI 11355562 at NHTSA ↗	10 ODI 11342169 · 126 mi PURCHASED FORD EXPLORER ST IN SEPT 2019 AND WINDSHIELD WAS NOT PROPERLY INSTALLED. TOOK MULTIPLE RIPS TO DEALERSHIP TO CORRECT. AND IT IS STILL NOT PROPERLY FIXED. THEY HAD TO REINSTALL WINDSHIELD AND PASSENGER SIDE PILLAR. THE ELECTRICALLY CONNECTIVITY WITH SYNC 3 HAS NEVER WORKED PROPERLY. I HAVE BEEN TO DEALERSHIP MULTIPLE TIMES AND THEY COULD NTO FIX IT. THEN I WENT TO START THE CAR (EARLY IN MORNING) AND 3 DIFFERENT TIMES WHITE SMOKE CAME BILLOWING FROM EXHAUST. THE FIRST TIME I SHUT OFF THE CAR THINKING IT WAS ON FIRE. THE SECOND TIME, I… Look up ODI 11342169 at NHTSA ↗ ODI 11355562 · 5,761 mi TRIED TO START THE CAR AND WOULD NOT START. THE SCREEN ON DASH BOARD WENT CRAZY AND EVERYTHING WAS FLASHING. HEAD LAMPS CAME ON AND AIR BLOWER FOR HEAT CAME ON HIGH AUTOMATICALLY. SEEMED LIKE SOME KIND OF ELECTRICAL PROBLEM. THE DASH WAS FLASHING EVERYTHING AND WOULD NOT START THE CAR. WAITING FOR THE TOW TRUCK FOR 2 HOURS AND I TRIED AGAIN AND IT STARTED JUST FINE. BROUGHT THE CAR HOME BUT CAN NOT DUPLICATED THE PROBLEM. THERE IS SOMETHING WRONG WITH IT. I TAKE 5 BOYS FOR FOOTBALL PRACTICE AND DON'T WANT THIS CAR TO LET ME AND THOSE BOYS SITTI… Look up ODI 11355562 at NHTSA ↗ ODI 11364533 · 200 mi CAR WAS IN DRIVE OR REVERSE BUT WOULD NOT MOVE, LIKE THE GEARING WAS NOT ENGAGED. PRESSED ON GAS IT FINALLY TOOK OFF ALMOST HITTING ANOTHER CAR. TOOK TO FORD, THEY FIXED SO THEY SAY, BUT IT HAS HAPPENED 4 MORE TIMES. YESTERDAY, WAS IN PARKING LOT AND PUT IN REVERSE AND TOOK OFF. WHEN IT IS ACTING UP, THE TRANSMISSION SOUNDS LIKE IT CLUNKS OR GONNA FALL OUT. BACK UP CAMERA IS STILL NOT WORKING AND CAN NOT SEE BEHIND YOU OR WHEN YOU ARE GOING TO HIT SOMETHING. Look up ODI 11364533 at NHTSA ↗	7 ODI 11288246 · 2,000 mi BREAKS GAVE OUT WHILE BACKING OUT OF LANE. SEPARATE ISSUE PRESSED ON GAS NO RESPONSE OR DELAYED RESPONSE IN STOP AND GO TRAFFIC. ACTED LIKE IT WAS ALMOST OUT OF GAS BUT NOT. ALSO OTHER SMALL ISSUE IS LOUD HIGH WHISTLE NOISE ABOVE 70MPH. Look up ODI 11288246 at NHTSA ↗ ODI 11308254 · 15 mi THE VEHICLE IS RANDOMLY BRAKING FOR NO UNKNOWN REASON. ALMOST LIKE IF I WAS DRIVING AND PUT ON EMERGENCY BRAKE. IT MOSTLY DOES IT WHILE IN REVERSE WHEN THERE IS LITERALLY NOTHING AROUND ME. THERE IS AN OPTION AND IT HAS STILL DOES IT WITH OPTION OFF. IT HAS NEARLY CAUSED 1 ACCIDENT WHEN I WAS IN MY SONS CAR POOL LINE AT SCHOOL. OTHERWISE IT HAS CAUSED EXTREME ANXIETY BECAUSE I DON'T KNOW WHEN IT WILL HAPPEN. THE BRAKE ASSIST FAULT IS ALSO ON, AND DEALER CANNOT FIND FIX TO THAT EITHER. THE DEALER (CAPITAL FORD RALEIGH) WAS AWARE OF SENSOR ISS… Look up ODI 11308254 at NHTSA ↗ ODI 11317960 · 750 mi AUTO HOLD FEATURE CONTINUES TO DISPLAY FAULT. I'VE TAKEN IT TO THE DEALERSHIP 3 TIMES AND EACH TIME THEY SAY IT'S FIXED. IM CONCERNED THAT IT WILL FAULT WHEN IM STOPPED AND CAUSE A COLLISION. FORD CUSTOMER CARE CAN BARELY UNDERSTAND ENGLISH LET ALONE LISTEN TO ME DESCRIBE THE ISSUE. FOR A VEHICLE WITH 700 MILES THIS IS RIDICULOUS. Look up ODI 11317960 at NHTSA ↗	12 ODI 11480546 · 48,000 mi The contact owns a 2020 Ford Explorer. The contact stated that while activating the windshield wipers, the driver’s side windshield wiper was inoperable. The vehicle was taken to the dealer and the driver’s side windshield wiper was replaced; however, the failure reoccurred. The vehicle was taken to the dealer and the mechanic stated that the bracket had sunk into the vehicle causing the wiper to not function correctly. The mechanic stated that an additional screw would be added for the wiper to function as needed. The vehicle was not yet repai… Look up ODI 11480546 at NHTSA ↗ ODI 11539228 Good Afternoon, the problem that I have encountered for is is that the rear camera does not work all the time a blue screen appears and I am not able to see what is behind me and that can cause me to have an accident. I do not feel safe Look up ODI 11539228 at NHTSA ↗ ODI 11629126 Sunshade will not retract and blocks vision to see out the rear view mirror and back window Look up ODI 11629126 at NHTSA ↗	2 ODI 11664995 Back up camera glitches and back up lights went out cause me to back into a tree at night Look up ODI 11664995 at NHTSA ↗ ODI 11712966 **Upon request, all failed components can be inspected anytime for any reason. From this date (01/23/26) forward. If any repairs or replacementa had been rectified by Ford, receipts of the repair(s) will be provided regardless. I cannot recall exactly when these issues started so my ball park is 5/11/22. That is literally 2 years of driving the car from the show room. I was getting some lights on my dash that I have lost all functions with the vehicle ...ie: drivers assistance, airbags, up hill decent, pre- collision, no driving modes and th… Look up ODI 11712966 at NHTSA ↗	0
Electrical System	36 ODI 11315461 · 180 mi WHEN TRYING TO MOVE THE VEHICLE OUT OF PARK, EITHER REVERSE OR DRIVE THE VEHICLE JERKS INTO GEAR HARD AND THEN STALLS. TRIED MULTIPLE TIMES TO GET THE VEHICLE OUT OF THE DRIVE WAY STARTS UP NO ISSUE, NO CHECK ENGINE LIGHT YET KEEPS STALLING. THIS IS NEW OWNED FOR 3 DAYS WITH LESS THAN 200 MILES ON IT. Look up ODI 11315461 at NHTSA ↗ ODI 11338570 · 832 mi I JUST PULLED OUT FROM A PARKING LOT INTO TRAFFIC AND THERE WAS A LOUD CLUNK AND WARNING LIGHTS APPEARED ON THE DASH. ONE SAID "SERVICE ADVANCETRAC" AND THE OTHER SAID "4WD FAULT SERVICE REQUIRED." THE VEHICLE WOULD NOT SHIFT OUT OF LOW GEAR AND WOULD NOT ACCELERATE OVER 25MPH. THEN, SEVERAL OTHER WARNING LIGHTS CAME ON, SUCH AS "PRE-COLLISION ASSIST NOT AVAILABLE." I TOOK THE VEHICLE TO THE DEALERSHIP THE NEXT DAY AND THEY WERE UNABLE TO REPAIR/RESOLVE THE ISSUE. Look up ODI 11338570 at NHTSA ↗ ODI 11355021 · 5,900 mi TOTAL ELECTRICAL SHUTDOWN WHEN STOPPED AT TURN LANE OF 6 LANE HWY INTERSECTION. REPORTEDLY DUE TO LOW TRANSMISSION FLUID AUTOMATIC SHUT-DOWN. VEHICLE WAS RECALL BUY-BACK REPAIR TO TRANSMISSION COOLER FAILED TO CORRECT LEAKING LINE CONNECTIONS. NO WARNING. SHUTS DOWN ALL POWER TO ALL SYSTEMS. NO WARNING FLASHER. NO WINDOW POWER; NO DOOR LOCK CONTROLS. RESET AFTER 30 MIN. STRANDED IN CENTER TURN LANE; COULD NOT OPEN WINDOWS, REAR HATCH, OR DOORS. HAD DISABLED WIFE & 3 DOGS IN 95 DEG. TEMPS. INSIDE CAR 115 DEG. PLUS. COMPUTER PROTECTS DRIVE TRAN… Look up ODI 11355021 at NHTSA ↗	20 ODI 11308254 · 15 mi THE VEHICLE IS RANDOMLY BRAKING FOR NO UNKNOWN REASON. ALMOST LIKE IF I WAS DRIVING AND PUT ON EMERGENCY BRAKE. IT MOSTLY DOES IT WHILE IN REVERSE WHEN THERE IS LITERALLY NOTHING AROUND ME. THERE IS AN OPTION AND IT HAS STILL DOES IT WITH OPTION OFF. IT HAS NEARLY CAUSED 1 ACCIDENT WHEN I WAS IN MY SONS CAR POOL LINE AT SCHOOL. OTHERWISE IT HAS CAUSED EXTREME ANXIETY BECAUSE I DON'T KNOW WHEN IT WILL HAPPEN. THE BRAKE ASSIST FAULT IS ALSO ON, AND DEALER CANNOT FIND FIX TO THAT EITHER. THE DEALER (CAPITAL FORD RALEIGH) WAS AWARE OF SENSOR ISS… Look up ODI 11308254 at NHTSA ↗ ODI 11355021 · 5,900 mi TOTAL ELECTRICAL SHUTDOWN WHEN STOPPED AT TURN LANE OF 6 LANE HWY INTERSECTION. REPORTEDLY DUE TO LOW TRANSMISSION FLUID AUTOMATIC SHUT-DOWN. VEHICLE WAS RECALL BUY-BACK REPAIR TO TRANSMISSION COOLER FAILED TO CORRECT LEAKING LINE CONNECTIONS. NO WARNING. SHUTS DOWN ALL POWER TO ALL SYSTEMS. NO WARNING FLASHER. NO WINDOW POWER; NO DOOR LOCK CONTROLS. RESET AFTER 30 MIN. STRANDED IN CENTER TURN LANE; COULD NOT OPEN WINDOWS, REAR HATCH, OR DOORS. HAD DISABLED WIFE & 3 DOGS IN 95 DEG. TEMPS. INSIDE CAR 115 DEG. PLUS. COMPUTER PROTECTS DRIVE TRAN… Look up ODI 11355021 at NHTSA ↗ ODI 11355562 · 5,761 mi TRIED TO START THE CAR AND WOULD NOT START. THE SCREEN ON DASH BOARD WENT CRAZY AND EVERYTHING WAS FLASHING. HEAD LAMPS CAME ON AND AIR BLOWER FOR HEAT CAME ON HIGH AUTOMATICALLY. SEEMED LIKE SOME KIND OF ELECTRICAL PROBLEM. THE DASH WAS FLASHING EVERYTHING AND WOULD NOT START THE CAR. WAITING FOR THE TOW TRUCK FOR 2 HOURS AND I TRIED AGAIN AND IT STARTED JUST FINE. BROUGHT THE CAR HOME BUT CAN NOT DUPLICATED THE PROBLEM. THERE IS SOMETHING WRONG WITH IT. I TAKE 5 BOYS FOR FOOTBALL PRACTICE AND DON'T WANT THIS CAR TO LET ME AND THOSE BOYS SITTI… Look up ODI 11355562 at NHTSA ↗	—	21 ODI 11315461 · 180 mi WHEN TRYING TO MOVE THE VEHICLE OUT OF PARK, EITHER REVERSE OR DRIVE THE VEHICLE JERKS INTO GEAR HARD AND THEN STALLS. TRIED MULTIPLE TIMES TO GET THE VEHICLE OUT OF THE DRIVE WAY STARTS UP NO ISSUE, NO CHECK ENGINE LIGHT YET KEEPS STALLING. THIS IS NEW OWNED FOR 3 DAYS WITH LESS THAN 200 MILES ON IT. Look up ODI 11315461 at NHTSA ↗ ODI 11318980 · 12,020 mi FALSE ENGINE COOLANT TEMPERATURE ALARM ISSUE - VEHICLE BELIEVES IT IS OVERHEATING WHEN IT ISN'T. THIS RESULTS IN THE LOSS OF ENGINE POWER, WHERE THE VEHICLE IS UNABLE TO DRIVE FASTER THAN 50MPH AND IS EXTREMELY SLOW TO ACCELERATE CAUSING A MAJOR SAFETY HAZARD. THIS HAS OCCURRED ON MY EXPLORER ST MODEL 3 DIFFERENT TIMES ALL WHILE TRAVELING AT HIGHWAY SPEEDS. THE SECOND TIME WHILE I WAS TRYING TO MERGE ONTO THE FREEWAY AND NEARLY COLLIDED WITH A SEMI TRUCK SINCE I LOST ALL ABILITY TO ACCELERATE. ALL TIMES THE VEHICLE WAS TAKEN TO FORD DEALERSHIP … Look up ODI 11318980 at NHTSA ↗ ODI 11352507 · 9,000 mi I HAVE HAD THIS VEHICLE SINCE FEBRUARY AND IT HAS BEEN IN THE SHOP 5 TIMES FOR VARIOUS THINGS! THERE IS A JOLT WHEN IT CHANGES GEARS AND WHEN HITTING BRAKES. I HAVE A DELAY WHEN I PUT THE CAR IN REVERSE WHICH HAS ALMOST CAUSED ACCIDENTS. IT ROLLS FORWARD, EVEN WITH MY FOOT ON THE BRAKE AND THE JERKS HARD WHEN IT FINALLY CATCHES UP AND GOES IN REVERSE. CORPORATE WILL NOT GET ME OUT OF THIS VEHICLE, EVEN AFTER IT BROKE DOWN AND HAD TO BE TOWED WHILE I WAS OUT OF STATE ON VACATION! Look up ODI 11352507 at NHTSA ↗	19 ODI 11308254 · 15 mi THE VEHICLE IS RANDOMLY BRAKING FOR NO UNKNOWN REASON. ALMOST LIKE IF I WAS DRIVING AND PUT ON EMERGENCY BRAKE. IT MOSTLY DOES IT WHILE IN REVERSE WHEN THERE IS LITERALLY NOTHING AROUND ME. THERE IS AN OPTION AND IT HAS STILL DOES IT WITH OPTION OFF. IT HAS NEARLY CAUSED 1 ACCIDENT WHEN I WAS IN MY SONS CAR POOL LINE AT SCHOOL. OTHERWISE IT HAS CAUSED EXTREME ANXIETY BECAUSE I DON'T KNOW WHEN IT WILL HAPPEN. THE BRAKE ASSIST FAULT IS ALSO ON, AND DEALER CANNOT FIND FIX TO THAT EITHER. THE DEALER (CAPITAL FORD RALEIGH) WAS AWARE OF SENSOR ISS… Look up ODI 11308254 at NHTSA ↗ ODI 11339573 SEVERAL TIMES THE REVERSE CAMERA AND SENSOR HAVE NOT WORKED (BLUE SCREEN) ONE OF THE TIMES ALMOST HITTING A CAR BEHIND ME, ONCE THE CENTER SCREEN WENT BLACK WHILE DRIVING WHILE USING THE NAVIGATION SYSTEM, THIS MORNING, PUT THE TRANSMISSION IN REVERSE AND THE BRAKE PEDAL BECAME REALLY HARD WHEN STEPPING ON IT AND AGAIN ALMOST HIT A CAR BEHIND ME, SUDDENLY IT WENT TO THE FLOOR CAUSING THE CAR TO STOP SUDDENLY ALL THIS WHILE GETTING OUT OF A PARKING SPACE Look up ODI 11339573 at NHTSA ↗ ODI 11340565 · 6,680 mi ON OCCASION WHEN STARTING OUR 2020 EXPLORER ST, THE BRAKES DO NOT WORK... RESULTING IN THE VEHICLE DRIVING AWAY. THE ONLY WAY TO STOP THE VEHICLE, IS TO THROW IT BACK INTO PARK OR NEUTRAL. THIS HAS OCCURRED 1-2 TIMES A MONTH, AND FORD HAS BEEN RELUCTANT TO FIX THE ISSUE. THE VEHICLE WAS ALMOST INVOLVED IN A LOW-SPEED CRASH, DUE TO FORDS INABILITY TO FIX THE PROBLEM. WE HAVE ATTEMPTED TO GET A BUYBACK, BUT THEY HAVE NOT RESOLVED IT AS OF NOW. Look up ODI 11340565 at NHTSA ↗	8 ODI 11353560 · 7,000 mi STARTING ABOUT THE BEGINNING OF JULY MY NEW 2020 EXPLORER ST STARTED SLAMMING ON THE BRAKES IN REVERSE, WITH NO OBJECTS NEAR BY. THEN IT STARTED THROWING A FAULT FOR THE REVERSE BRAKING SYSTEM. I HAVE HAD THE VEHICLE BACK TO THE DEALER 3 TIMES FOR THE SAME ISSUE. AFTER THE SECOND TIME IT HAD MORE FAULT CODES FOR HILL ASSIST, FORWARD COLLISION, AND ADVANCED TRAC. AFTER THE THIRD TIME AT DEALER THEY ASSURED ME THE ISSUE WAS FIXED. NEEDLESS TO SAY IT IS HAVING THE ISSUES AGAIN. I HAVE ALSO HAD THE CHECK ENGINE LIGHT COME ON AND THEY DETERMINED THE… Look up ODI 11353560 at NHTSA ↗ ODI 11375806 WHEN REVERSING CAMERA WILL SHOW BLUE SCREEN AND NOT GIVE ANY ADDITIONAL WARNINGS SINCE NOTHING CAN BE DETECTED. THIS IS AND ON AND OFF ISSUE SO CAN HAPPEN AT ANY TIME. I'VE ADDED PICTURES TAKEN AT DIFFERENT DAYS AND TIMES. I'VE JUST PUT TODAY'S DATE BECAUSE I CAN'T REMEMBER HOW LONG AS THIS HAS BEEN HAPPENING FOR. Look up ODI 11375806 at NHTSA ↗ ODI 11532456 17 recalls, multiple recalls for the same thing with the rear view camera Currently have another recall on the rear view camera with no exact date on when remedy will be available. Sounds like a qualifying lemon to me. Look up ODI 11532456 at NHTSA ↗	8 ODI 11425163 Smoke started coming from the passenger side visor as I was driving. There was no indication of an issue with warning messages of any kind. Of course I panicked, ran from the car and called the fire department who stated it smelled electrical when they arrived. After a week of being at the dealership, they couldn't find anything; however, 30 seconds after I got into my vehicle, I noticed the cabin lights weren't working. After returning the vehicle within an hour they found that a wire had burned out and shorted out some fuses. 2 weeks later an… Look up ODI 11425163 at NHTSA ↗ ODI 11551223 Two days after purchasing the light warning alert system started coming on. CHECK SYSTEMS HEADLIGHTS WARNING comes on EVERY MONTH THEN THE HEADLIGHTS WILL GO OUT first the left them the right…Ford can’t fix the problem because they don’t know what and why this keeps happening. The lights have been replaced 4-5 times and reprogrammed. I have took it Ford dealership 7 times, and the last time I was told it can’t be fixed because Ford has to send an update for the electrical system… plus one for the back up camera going blue/black as well…..T… Look up ODI 11551223 at NHTSA ↗ ODI 11567338 While driving my Explorer at night on an unlit road in north western New Jersey the instrument cluster in my car displayed a warning message stating, “Check Headlight System, See Manual”. I pulled over and inspected my cars exterior lights for abnormalities, found none. With the headlamp warning light still on I proceeded on my way home when approximately 10 miles further down the road my driver side low beam turned off completely drastically reducing my visibility of the road ahead of me. Making it incredibly unsafe to me and the passengers i… Look up ODI 11567338 at NHTSA ↗	3 ODI 11478211 · 4,000 mi The contact owns a 2020 Ford Explorer. The contact stated while shifting into reverse the Back Over Prevention screen failed to operate as designed. Additionally, the vehicle would respond without the accelerator pedal being depressed. The contact also stated that while driving 35 MPH, the Forward Collision Avoidance warning system activated while there was no vehicle nearby. The contact stated that the vehicle was sputtering. There were no warning lights illuminated. The vehicle was taken to the dealer and the technician informed the contact t… Look up ODI 11478211 at NHTSA ↗ ODI 11522218 · 42,000 mi The contact owns a 2020 Ford Explorer. The contact initially received notification of NHTSA Campaign Number: 23V022000 (Back Over Prevention). The contact took the vehicle to the dealer where the recall was performed. Once the vehicle was returned, the contact stated that the lane assist, the forward collision assist, and several other electrical features failed to operate as needed. The vehicle was taken back to the dealer however, the mechanic was unable to correct the failure. The manufacturer was notified of the failure and a complaint was … Look up ODI 11522218 at NHTSA ↗ ODI 11647429 · 104,009 mi The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the touchscreen monitor and backup camera display were extremely hot to the touch. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 104,009. Look up ODI 11647429 at NHTSA ↗
Engine	40 ODI 11315461 · 180 mi WHEN TRYING TO MOVE THE VEHICLE OUT OF PARK, EITHER REVERSE OR DRIVE THE VEHICLE JERKS INTO GEAR HARD AND THEN STALLS. TRIED MULTIPLE TIMES TO GET THE VEHICLE OUT OF THE DRIVE WAY STARTS UP NO ISSUE, NO CHECK ENGINE LIGHT YET KEEPS STALLING. THIS IS NEW OWNED FOR 3 DAYS WITH LESS THAN 200 MILES ON IT. Look up ODI 11315461 at NHTSA ↗ ODI 11339014 · 1,927 mi 2020 FORD EXPLORER ST WITH APPROXIMATELY 1,927 MILES. I STARTED THE VEHICLE AND PUT IT INTO DRIVE AND IT STARTED TO ROLL FORWARD EVEN THOUGH MY FOOT WAS ON THE BRAKE. REGARDLESS OF HOW HARD I PUSHED THE BRAKE, THE CAR CONTINUED TO INCH FORWARD UNTIL I FULLY DEPRESSED/REPRESSED THE BRAKE. I SHUT OFF THE VEHICLE, WAITED A FEW MINUTES, AND ATTEMPTED TO RESTART. UPON THE ATTEMPTED RESTART, ALL LIGHTS ON THE DASHBOARD BEGAN FLASHING AND THE ENGINE FAILED TO TURNOVER. THE IN-DASH DISPLAY THEN BEGAN BEEPING, FLASHING SERVICE/HAZARD/WARNING INDICATORS,… Look up ODI 11339014 at NHTSA ↗ ODI 11340186 · 1,100 mi I WAS DRIVING GOING TO GET FOOD AND WHEN I PRESS ON MY BREAK TO SLOW DOWN, I HAD A HUGE JOLT, LIKE IT WAS SHIFTING GEARS NOT CORRECTLY(IT'S AN AUTOMATIC)THE JOLT WOULD OCCUR WHEN I WOULD HIT OVER 46MPH AND WHEN I WOULD SLOW DOWN TO 26MPH. I BROUGHT MY EXPLORER TO THE DEALERSHIP AND I HAD TO HAVE MY TRANSMISSION REPLACED BY THE DEALERSHIP.I HAVE HEARD OF 3 OTHER PEOPLE WHO HAD A FORD EXPLORER 2020 THIS HAPPENED TO! Look up ODI 11340186 at NHTSA ↗	10 ODI 11342169 · 126 mi PURCHASED FORD EXPLORER ST IN SEPT 2019 AND WINDSHIELD WAS NOT PROPERLY INSTALLED. TOOK MULTIPLE RIPS TO DEALERSHIP TO CORRECT. AND IT IS STILL NOT PROPERLY FIXED. THEY HAD TO REINSTALL WINDSHIELD AND PASSENGER SIDE PILLAR. THE ELECTRICALLY CONNECTIVITY WITH SYNC 3 HAS NEVER WORKED PROPERLY. I HAVE BEEN TO DEALERSHIP MULTIPLE TIMES AND THEY COULD NTO FIX IT. THEN I WENT TO START THE CAR (EARLY IN MORNING) AND 3 DIFFERENT TIMES WHITE SMOKE CAME BILLOWING FROM EXHAUST. THE FIRST TIME I SHUT OFF THE CAR THINKING IT WAS ON FIRE. THE SECOND TIME, I… Look up ODI 11342169 at NHTSA ↗ ODI 11355562 · 5,761 mi TRIED TO START THE CAR AND WOULD NOT START. THE SCREEN ON DASH BOARD WENT CRAZY AND EVERYTHING WAS FLASHING. HEAD LAMPS CAME ON AND AIR BLOWER FOR HEAT CAME ON HIGH AUTOMATICALLY. SEEMED LIKE SOME KIND OF ELECTRICAL PROBLEM. THE DASH WAS FLASHING EVERYTHING AND WOULD NOT START THE CAR. WAITING FOR THE TOW TRUCK FOR 2 HOURS AND I TRIED AGAIN AND IT STARTED JUST FINE. BROUGHT THE CAR HOME BUT CAN NOT DUPLICATED THE PROBLEM. THERE IS SOMETHING WRONG WITH IT. I TAKE 5 BOYS FOR FOOTBALL PRACTICE AND DON'T WANT THIS CAR TO LET ME AND THOSE BOYS SITTI… Look up ODI 11355562 at NHTSA ↗ ODI 11364533 · 200 mi CAR WAS IN DRIVE OR REVERSE BUT WOULD NOT MOVE, LIKE THE GEARING WAS NOT ENGAGED. PRESSED ON GAS IT FINALLY TOOK OFF ALMOST HITTING ANOTHER CAR. TOOK TO FORD, THEY FIXED SO THEY SAY, BUT IT HAS HAPPENED 4 MORE TIMES. YESTERDAY, WAS IN PARKING LOT AND PUT IN REVERSE AND TOOK OFF. WHEN IT IS ACTING UP, THE TRANSMISSION SOUNDS LIKE IT CLUNKS OR GONNA FALL OUT. BACK UP CAMERA IS STILL NOT WORKING AND CAN NOT SEE BEHIND YOU OR WHEN YOU ARE GOING TO HIT SOMETHING. Look up ODI 11364533 at NHTSA ↗	21 ODI 11315461 · 180 mi WHEN TRYING TO MOVE THE VEHICLE OUT OF PARK, EITHER REVERSE OR DRIVE THE VEHICLE JERKS INTO GEAR HARD AND THEN STALLS. TRIED MULTIPLE TIMES TO GET THE VEHICLE OUT OF THE DRIVE WAY STARTS UP NO ISSUE, NO CHECK ENGINE LIGHT YET KEEPS STALLING. THIS IS NEW OWNED FOR 3 DAYS WITH LESS THAN 200 MILES ON IT. Look up ODI 11315461 at NHTSA ↗ ODI 11318980 · 12,020 mi FALSE ENGINE COOLANT TEMPERATURE ALARM ISSUE - VEHICLE BELIEVES IT IS OVERHEATING WHEN IT ISN'T. THIS RESULTS IN THE LOSS OF ENGINE POWER, WHERE THE VEHICLE IS UNABLE TO DRIVE FASTER THAN 50MPH AND IS EXTREMELY SLOW TO ACCELERATE CAUSING A MAJOR SAFETY HAZARD. THIS HAS OCCURRED ON MY EXPLORER ST MODEL 3 DIFFERENT TIMES ALL WHILE TRAVELING AT HIGHWAY SPEEDS. THE SECOND TIME WHILE I WAS TRYING TO MERGE ONTO THE FREEWAY AND NEARLY COLLIDED WITH A SEMI TRUCK SINCE I LOST ALL ABILITY TO ACCELERATE. ALL TIMES THE VEHICLE WAS TAKEN TO FORD DEALERSHIP … Look up ODI 11318980 at NHTSA ↗ ODI 11352507 · 9,000 mi I HAVE HAD THIS VEHICLE SINCE FEBRUARY AND IT HAS BEEN IN THE SHOP 5 TIMES FOR VARIOUS THINGS! THERE IS A JOLT WHEN IT CHANGES GEARS AND WHEN HITTING BRAKES. I HAVE A DELAY WHEN I PUT THE CAR IN REVERSE WHICH HAS ALMOST CAUSED ACCIDENTS. IT ROLLS FORWARD, EVEN WITH MY FOOT ON THE BRAKE AND THE JERKS HARD WHEN IT FINALLY CATCHES UP AND GOES IN REVERSE. CORPORATE WILL NOT GET ME OUT OF THIS VEHICLE, EVEN AFTER IT BROKE DOWN AND HAD TO BE TOWED WHILE I WAS OUT OF STATE ON VACATION! Look up ODI 11352507 at NHTSA ↗	—	5 ODI 11339014 · 1,927 mi 2020 FORD EXPLORER ST WITH APPROXIMATELY 1,927 MILES. I STARTED THE VEHICLE AND PUT IT INTO DRIVE AND IT STARTED TO ROLL FORWARD EVEN THOUGH MY FOOT WAS ON THE BRAKE. REGARDLESS OF HOW HARD I PUSHED THE BRAKE, THE CAR CONTINUED TO INCH FORWARD UNTIL I FULLY DEPRESSED/REPRESSED THE BRAKE. I SHUT OFF THE VEHICLE, WAITED A FEW MINUTES, AND ATTEMPTED TO RESTART. UPON THE ATTEMPTED RESTART, ALL LIGHTS ON THE DASHBOARD BEGAN FLASHING AND THE ENGINE FAILED TO TURNOVER. THE IN-DASH DISPLAY THEN BEGAN BEEPING, FLASHING SERVICE/HAZARD/WARNING INDICATORS,… Look up ODI 11339014 at NHTSA ↗ ODI 11352507 · 9,000 mi I HAVE HAD THIS VEHICLE SINCE FEBRUARY AND IT HAS BEEN IN THE SHOP 5 TIMES FOR VARIOUS THINGS! THERE IS A JOLT WHEN IT CHANGES GEARS AND WHEN HITTING BRAKES. I HAVE A DELAY WHEN I PUT THE CAR IN REVERSE WHICH HAS ALMOST CAUSED ACCIDENTS. IT ROLLS FORWARD, EVEN WITH MY FOOT ON THE BRAKE AND THE JERKS HARD WHEN IT FINALLY CATCHES UP AND GOES IN REVERSE. CORPORATE WILL NOT GET ME OUT OF THIS VEHICLE, EVEN AFTER IT BROKE DOWN AND HAD TO BE TOWED WHILE I WAS OUT OF STATE ON VACATION! Look up ODI 11352507 at NHTSA ↗ ODI 11528757 For months our backup camera would turn blue and not show the rear cameras. Also during this time, on occasion the emergency braking would stop us from backing up and then the brakes would not work. We had a recall on the blue screen software but the breaking has started again. Look up ODI 11528757 at NHTSA ↗	0	0	1 ODI 11478211 · 4,000 mi The contact owns a 2020 Ford Explorer. The contact stated while shifting into reverse the Back Over Prevention screen failed to operate as designed. Additionally, the vehicle would respond without the accelerator pedal being depressed. The contact also stated that while driving 35 MPH, the Forward Collision Avoidance warning system activated while there was no vehicle nearby. The contact stated that the vehicle was sputtering. There were no warning lights illuminated. The vehicle was taken to the dealer and the technician informed the contact t… Look up ODI 11478211 at NHTSA ↗
Service Brakes	15 ODI 11307311 · 10,700 mi VEHICLE UNEXPECTEDLY BREAKS, AS IF DETECTING A CRASH, WHEN THERE IS CLEARLY NO CAR AHEAD. VEHICLE TAKES OVER CONTROL OF BREAKS UNEXPECTEDLY. HAS HAPPENED ON REPEATED OCCASIONS AND ALREADY REPORTED TO MANUFACTURER MONTHS AGO. Look up ODI 11307311 at NHTSA ↗ ODI 11326752 · 10,000 mi HAS HAPPENED TO ME A FEW TIMES. FOOT ON BRAKE, PUT THE CAR IN GEAR AND IT STARTS ROLLING. BRAKE PEDAL WON'T DEPRESS ANY FURTHER, BUT IT DEFINITELY WAS NOT ALL THE WAY IN, ALMOST LIKE IT WAS LOCKED OR SOMETHING. ONLY WAY TO GET IT TO STOP IS TO PUT IT BACK IN PARK OR NEUTRAL AND LET OFF THE BRAKE. *TR Look up ODI 11326752 at NHTSA ↗ ODI 11339014 · 1,927 mi 2020 FORD EXPLORER ST WITH APPROXIMATELY 1,927 MILES. I STARTED THE VEHICLE AND PUT IT INTO DRIVE AND IT STARTED TO ROLL FORWARD EVEN THOUGH MY FOOT WAS ON THE BRAKE. REGARDLESS OF HOW HARD I PUSHED THE BRAKE, THE CAR CONTINUED TO INCH FORWARD UNTIL I FULLY DEPRESSED/REPRESSED THE BRAKE. I SHUT OFF THE VEHICLE, WAITED A FEW MINUTES, AND ATTEMPTED TO RESTART. UPON THE ATTEMPTED RESTART, ALL LIGHTS ON THE DASHBOARD BEGAN FLASHING AND THE ENGINE FAILED TO TURNOVER. THE IN-DASH DISPLAY THEN BEGAN BEEPING, FLASHING SERVICE/HAZARD/WARNING INDICATORS,… Look up ODI 11339014 at NHTSA ↗	7 ODI 11288246 · 2,000 mi BREAKS GAVE OUT WHILE BACKING OUT OF LANE. SEPARATE ISSUE PRESSED ON GAS NO RESPONSE OR DELAYED RESPONSE IN STOP AND GO TRAFFIC. ACTED LIKE IT WAS ALMOST OUT OF GAS BUT NOT. ALSO OTHER SMALL ISSUE IS LOUD HIGH WHISTLE NOISE ABOVE 70MPH. Look up ODI 11288246 at NHTSA ↗ ODI 11308254 · 15 mi THE VEHICLE IS RANDOMLY BRAKING FOR NO UNKNOWN REASON. ALMOST LIKE IF I WAS DRIVING AND PUT ON EMERGENCY BRAKE. IT MOSTLY DOES IT WHILE IN REVERSE WHEN THERE IS LITERALLY NOTHING AROUND ME. THERE IS AN OPTION AND IT HAS STILL DOES IT WITH OPTION OFF. IT HAS NEARLY CAUSED 1 ACCIDENT WHEN I WAS IN MY SONS CAR POOL LINE AT SCHOOL. OTHERWISE IT HAS CAUSED EXTREME ANXIETY BECAUSE I DON'T KNOW WHEN IT WILL HAPPEN. THE BRAKE ASSIST FAULT IS ALSO ON, AND DEALER CANNOT FIND FIX TO THAT EITHER. THE DEALER (CAPITAL FORD RALEIGH) WAS AWARE OF SENSOR ISS… Look up ODI 11308254 at NHTSA ↗ ODI 11317960 · 750 mi AUTO HOLD FEATURE CONTINUES TO DISPLAY FAULT. I'VE TAKEN IT TO THE DEALERSHIP 3 TIMES AND EACH TIME THEY SAY IT'S FIXED. IM CONCERNED THAT IT WILL FAULT WHEN IM STOPPED AND CAUSE A COLLISION. FORD CUSTOMER CARE CAN BARELY UNDERSTAND ENGLISH LET ALONE LISTEN TO ME DESCRIBE THE ISSUE. FOR A VEHICLE WITH 700 MILES THIS IS RIDICULOUS. Look up ODI 11317960 at NHTSA ↗	19 ODI 11308254 · 15 mi THE VEHICLE IS RANDOMLY BRAKING FOR NO UNKNOWN REASON. ALMOST LIKE IF I WAS DRIVING AND PUT ON EMERGENCY BRAKE. IT MOSTLY DOES IT WHILE IN REVERSE WHEN THERE IS LITERALLY NOTHING AROUND ME. THERE IS AN OPTION AND IT HAS STILL DOES IT WITH OPTION OFF. IT HAS NEARLY CAUSED 1 ACCIDENT WHEN I WAS IN MY SONS CAR POOL LINE AT SCHOOL. OTHERWISE IT HAS CAUSED EXTREME ANXIETY BECAUSE I DON'T KNOW WHEN IT WILL HAPPEN. THE BRAKE ASSIST FAULT IS ALSO ON, AND DEALER CANNOT FIND FIX TO THAT EITHER. THE DEALER (CAPITAL FORD RALEIGH) WAS AWARE OF SENSOR ISS… Look up ODI 11308254 at NHTSA ↗ ODI 11339573 SEVERAL TIMES THE REVERSE CAMERA AND SENSOR HAVE NOT WORKED (BLUE SCREEN) ONE OF THE TIMES ALMOST HITTING A CAR BEHIND ME, ONCE THE CENTER SCREEN WENT BLACK WHILE DRIVING WHILE USING THE NAVIGATION SYSTEM, THIS MORNING, PUT THE TRANSMISSION IN REVERSE AND THE BRAKE PEDAL BECAME REALLY HARD WHEN STEPPING ON IT AND AGAIN ALMOST HIT A CAR BEHIND ME, SUDDENLY IT WENT TO THE FLOOR CAUSING THE CAR TO STOP SUDDENLY ALL THIS WHILE GETTING OUT OF A PARKING SPACE Look up ODI 11339573 at NHTSA ↗ ODI 11340565 · 6,680 mi ON OCCASION WHEN STARTING OUR 2020 EXPLORER ST, THE BRAKES DO NOT WORK... RESULTING IN THE VEHICLE DRIVING AWAY. THE ONLY WAY TO STOP THE VEHICLE, IS TO THROW IT BACK INTO PARK OR NEUTRAL. THIS HAS OCCURRED 1-2 TIMES A MONTH, AND FORD HAS BEEN RELUCTANT TO FIX THE ISSUE. THE VEHICLE WAS ALMOST INVOLVED IN A LOW-SPEED CRASH, DUE TO FORDS INABILITY TO FIX THE PROBLEM. WE HAVE ATTEMPTED TO GET A BUYBACK, BUT THEY HAVE NOT RESOLVED IT AS OF NOW. Look up ODI 11340565 at NHTSA ↗	5 ODI 11339014 · 1,927 mi 2020 FORD EXPLORER ST WITH APPROXIMATELY 1,927 MILES. I STARTED THE VEHICLE AND PUT IT INTO DRIVE AND IT STARTED TO ROLL FORWARD EVEN THOUGH MY FOOT WAS ON THE BRAKE. REGARDLESS OF HOW HARD I PUSHED THE BRAKE, THE CAR CONTINUED TO INCH FORWARD UNTIL I FULLY DEPRESSED/REPRESSED THE BRAKE. I SHUT OFF THE VEHICLE, WAITED A FEW MINUTES, AND ATTEMPTED TO RESTART. UPON THE ATTEMPTED RESTART, ALL LIGHTS ON THE DASHBOARD BEGAN FLASHING AND THE ENGINE FAILED TO TURNOVER. THE IN-DASH DISPLAY THEN BEGAN BEEPING, FLASHING SERVICE/HAZARD/WARNING INDICATORS,… Look up ODI 11339014 at NHTSA ↗ ODI 11352507 · 9,000 mi I HAVE HAD THIS VEHICLE SINCE FEBRUARY AND IT HAS BEEN IN THE SHOP 5 TIMES FOR VARIOUS THINGS! THERE IS A JOLT WHEN IT CHANGES GEARS AND WHEN HITTING BRAKES. I HAVE A DELAY WHEN I PUT THE CAR IN REVERSE WHICH HAS ALMOST CAUSED ACCIDENTS. IT ROLLS FORWARD, EVEN WITH MY FOOT ON THE BRAKE AND THE JERKS HARD WHEN IT FINALLY CATCHES UP AND GOES IN REVERSE. CORPORATE WILL NOT GET ME OUT OF THIS VEHICLE, EVEN AFTER IT BROKE DOWN AND HAD TO BE TOWED WHILE I WAS OUT OF STATE ON VACATION! Look up ODI 11352507 at NHTSA ↗ ODI 11528757 For months our backup camera would turn blue and not show the rear cameras. Also during this time, on occasion the emergency braking would stop us from backing up and then the brakes would not work. We had a recall on the blue screen software but the breaking has started again. Look up ODI 11528757 at NHTSA ↗	—	1 ODI 11353560 · 7,000 mi STARTING ABOUT THE BEGINNING OF JULY MY NEW 2020 EXPLORER ST STARTED SLAMMING ON THE BRAKES IN REVERSE, WITH NO OBJECTS NEAR BY. THEN IT STARTED THROWING A FAULT FOR THE REVERSE BRAKING SYSTEM. I HAVE HAD THE VEHICLE BACK TO THE DEALER 3 TIMES FOR THE SAME ISSUE. AFTER THE SECOND TIME IT HAD MORE FAULT CODES FOR HILL ASSIST, FORWARD COLLISION, AND ADVANCED TRAC. AFTER THE THIRD TIME AT DEALER THEY ASSURED ME THE ISSUE WAS FIXED. NEEDLESS TO SAY IT IS HAVING THE ISSUES AGAIN. I HAVE ALSO HAD THE CHECK ENGINE LIGHT COME ON AND THEY DETERMINED THE… Look up ODI 11353560 at NHTSA ↗	0	0
Visibility/Wiper	0	12 ODI 11480546 · 48,000 mi The contact owns a 2020 Ford Explorer. The contact stated that while activating the windshield wipers, the driver’s side windshield wiper was inoperable. The vehicle was taken to the dealer and the driver’s side windshield wiper was replaced; however, the failure reoccurred. The vehicle was taken to the dealer and the mechanic stated that the bracket had sunk into the vehicle causing the wiper to not function correctly. The mechanic stated that an additional screw would be added for the wiper to function as needed. The vehicle was not yet repai… Look up ODI 11480546 at NHTSA ↗ ODI 11539228 Good Afternoon, the problem that I have encountered for is is that the rear camera does not work all the time a blue screen appears and I am not able to see what is behind me and that can cause me to have an accident. I do not feel safe Look up ODI 11539228 at NHTSA ↗ ODI 11629126 Sunshade will not retract and blocks vision to see out the rear view mirror and back window Look up ODI 11629126 at NHTSA ↗	8 ODI 11353560 · 7,000 mi STARTING ABOUT THE BEGINNING OF JULY MY NEW 2020 EXPLORER ST STARTED SLAMMING ON THE BRAKES IN REVERSE, WITH NO OBJECTS NEAR BY. THEN IT STARTED THROWING A FAULT FOR THE REVERSE BRAKING SYSTEM. I HAVE HAD THE VEHICLE BACK TO THE DEALER 3 TIMES FOR THE SAME ISSUE. AFTER THE SECOND TIME IT HAD MORE FAULT CODES FOR HILL ASSIST, FORWARD COLLISION, AND ADVANCED TRAC. AFTER THE THIRD TIME AT DEALER THEY ASSURED ME THE ISSUE WAS FIXED. NEEDLESS TO SAY IT IS HAVING THE ISSUES AGAIN. I HAVE ALSO HAD THE CHECK ENGINE LIGHT COME ON AND THEY DETERMINED THE… Look up ODI 11353560 at NHTSA ↗ ODI 11375806 WHEN REVERSING CAMERA WILL SHOW BLUE SCREEN AND NOT GIVE ANY ADDITIONAL WARNINGS SINCE NOTHING CAN BE DETECTED. THIS IS AND ON AND OFF ISSUE SO CAN HAPPEN AT ANY TIME. I'VE ADDED PICTURES TAKEN AT DIFFERENT DAYS AND TIMES. I'VE JUST PUT TODAY'S DATE BECAUSE I CAN'T REMEMBER HOW LONG AS THIS HAS BEEN HAPPENING FOR. Look up ODI 11375806 at NHTSA ↗ ODI 11532456 17 recalls, multiple recalls for the same thing with the rear view camera Currently have another recall on the rear view camera with no exact date on when remedy will be available. Sounds like a qualifying lemon to me. Look up ODI 11532456 at NHTSA ↗	0	1 ODI 11353560 · 7,000 mi STARTING ABOUT THE BEGINNING OF JULY MY NEW 2020 EXPLORER ST STARTED SLAMMING ON THE BRAKES IN REVERSE, WITH NO OBJECTS NEAR BY. THEN IT STARTED THROWING A FAULT FOR THE REVERSE BRAKING SYSTEM. I HAVE HAD THE VEHICLE BACK TO THE DEALER 3 TIMES FOR THE SAME ISSUE. AFTER THE SECOND TIME IT HAD MORE FAULT CODES FOR HILL ASSIST, FORWARD COLLISION, AND ADVANCED TRAC. AFTER THE THIRD TIME AT DEALER THEY ASSURED ME THE ISSUE WAS FIXED. NEEDLESS TO SAY IT IS HAVING THE ISSUES AGAIN. I HAVE ALSO HAD THE CHECK ENGINE LIGHT COME ON AND THEY DETERMINED THE… Look up ODI 11353560 at NHTSA ↗	—	1 ODI 11739255 Both my passenger and driver headlights have failed. I have paid to have them replaced. The drivers side has failed twice. The passenger side has failed 3 times. I have taken it to the dealership and they “fixed” the issue but it keeps coming back months or weeks later. The low beams are what is failing. The message on the dash says “check headlight assembly see manual” This is a safety risk to me and other people on the road. They have failed while driving. If I am driving early in the morning or late at night I can not see if there are no … Look up ODI 11739255 at NHTSA ↗	0
Exterior Lighting	0	2 ODI 11664995 Back up camera glitches and back up lights went out cause me to back into a tree at night Look up ODI 11664995 at NHTSA ↗ ODI 11712966 **Upon request, all failed components can be inspected anytime for any reason. From this date (01/23/26) forward. If any repairs or replacementa had been rectified by Ford, receipts of the repair(s) will be provided regardless. I cannot recall exactly when these issues started so my ball park is 5/11/22. That is literally 2 years of driving the car from the show room. I was getting some lights on my dash that I have lost all functions with the vehicle ...ie: drivers assistance, airbags, up hill decent, pre- collision, no driving modes and th… Look up ODI 11712966 at NHTSA ↗	8 ODI 11425163 Smoke started coming from the passenger side visor as I was driving. There was no indication of an issue with warning messages of any kind. Of course I panicked, ran from the car and called the fire department who stated it smelled electrical when they arrived. After a week of being at the dealership, they couldn't find anything; however, 30 seconds after I got into my vehicle, I noticed the cabin lights weren't working. After returning the vehicle within an hour they found that a wire had burned out and shorted out some fuses. 2 weeks later an… Look up ODI 11425163 at NHTSA ↗ ODI 11551223 Two days after purchasing the light warning alert system started coming on. CHECK SYSTEMS HEADLIGHTS WARNING comes on EVERY MONTH THEN THE HEADLIGHTS WILL GO OUT first the left them the right…Ford can’t fix the problem because they don’t know what and why this keeps happening. The lights have been replaced 4-5 times and reprogrammed. I have took it Ford dealership 7 times, and the last time I was told it can’t be fixed because Ford has to send an update for the electrical system… plus one for the back up camera going blue/black as well…..T… Look up ODI 11551223 at NHTSA ↗ ODI 11567338 While driving my Explorer at night on an unlit road in north western New Jersey the instrument cluster in my car displayed a warning message stating, “Check Headlight System, See Manual”. I pulled over and inspected my cars exterior lights for abnormalities, found none. With the headlamp warning light still on I proceeded on my way home when approximately 10 miles further down the road my driver side low beam turned off completely drastically reducing my visibility of the road ahead of me. Making it incredibly unsafe to me and the passengers i… Look up ODI 11567338 at NHTSA ↗	0	0	1 ODI 11739255 Both my passenger and driver headlights have failed. I have paid to have them replaced. The drivers side has failed twice. The passenger side has failed 3 times. I have taken it to the dealership and they “fixed” the issue but it keeps coming back months or weeks later. The low beams are what is failing. The message on the dash says “check headlight assembly see manual” This is a safety risk to me and other people on the road. They have failed while driving. If I am driving early in the morning or late at night I can not see if there are no … Look up ODI 11739255 at NHTSA ↗	—	0
Back Over Prevention	2 ODI 11554862 The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) and 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN… Look up ODI 11554862 at NHTSA ↗ ODI 11593454 · 9,000 mi The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating, and the message "Power Train Malfunction" was displayed. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. Additionally, while operating the vehicle, the back-over prevention camera display screen failed to display an image, causing a visibility hazard for the driver. The camera was replaced on several occasions, b… Look up ODI 11593454 at NHTSA ↗	0	3 ODI 11478211 · 4,000 mi The contact owns a 2020 Ford Explorer. The contact stated while shifting into reverse the Back Over Prevention screen failed to operate as designed. Additionally, the vehicle would respond without the accelerator pedal being depressed. The contact also stated that while driving 35 MPH, the Forward Collision Avoidance warning system activated while there was no vehicle nearby. The contact stated that the vehicle was sputtering. There were no warning lights illuminated. The vehicle was taken to the dealer and the technician informed the contact t… Look up ODI 11478211 at NHTSA ↗ ODI 11522218 · 42,000 mi The contact owns a 2020 Ford Explorer. The contact initially received notification of NHTSA Campaign Number: 23V022000 (Back Over Prevention). The contact took the vehicle to the dealer where the recall was performed. Once the vehicle was returned, the contact stated that the lane assist, the forward collision assist, and several other electrical features failed to operate as needed. The vehicle was taken back to the dealer however, the mechanic was unable to correct the failure. The manufacturer was notified of the failure and a complaint was … Look up ODI 11522218 at NHTSA ↗ ODI 11647429 · 104,009 mi The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the touchscreen monitor and backup camera display were extremely hot to the touch. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 104,009. Look up ODI 11647429 at NHTSA ↗	1 ODI 11478211 · 4,000 mi The contact owns a 2020 Ford Explorer. The contact stated while shifting into reverse the Back Over Prevention screen failed to operate as designed. Additionally, the vehicle would respond without the accelerator pedal being depressed. The contact also stated that while driving 35 MPH, the Forward Collision Avoidance warning system activated while there was no vehicle nearby. The contact stated that the vehicle was sputtering. There were no warning lights illuminated. The vehicle was taken to the dealer and the technician informed the contact t… Look up ODI 11478211 at NHTSA ↗	0	0	0	—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

Search patterns

7 patterns with matching reports.

Warning lights and dashboard alerts

234 mentions · 19.2% of complaints

Median mileage: 54,500 mi (148 usable records).

ODI 11298903 · 1,810 mi

ON JANUARY 6, 2020, I WAS DRIVING TO WORK, APPROACHING A RED LIGHT AND COULD NOT STOP. I WAS GOING AROUND 40 MPH. THEN, I BEGIN PRESSING ON THE BREAK WITH MY RIGHT FOOT AND COULD NOT STOP. NEXT, I USED BOTH FEET PRESSING THE BREAK PEDAL TO THE FLOOR AND COULD BARELY BRING THE TRUCK TO A STOP. AT THE SAME TIME, THERE WERE WARNING LIGHTS FLASHING (PARKING BREAK, ALL WHEEL DRIVE, TRACTION CONTROL) ON THE DASH. I IMMEDIATELY TOOK THE VEHICLE TO DEALERSHIP WHERE I PURCHASED IT. THEY PROVIDED ME WITH A LOANER VEHICLE. ON FRIDAY, JANUARY 10, 2020, THE…

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ODI 11301763 · 109 mi

VEHICLE STALLED WHEN PULLING OUT FROM A STOP LIGHT ONTO A HIGHWAY (65MPH). IT TOOK SEVERAL ATTEMPTS TO RESTART. THE VEHICLE ONCE PUT IN DRIVE JERKED FORWARD/BACKWARD WHEN I HIT THE GAS. THE RPMS WENT UP BUT THE CAR WAS NOT DRIVING WELL. IT STALLED AGAIN. I HAD TO REPEAT THIS PROCESS 4 MORE TIMES. IT FINALLY BEGAN TO DRIVE AND THEN THE ENGINE LIGHT CAME ON. THE FORD PASS APP GAVE ME AN ERROR CODE. MALFUNCTION INDICATOR LAMP. THE VEHICLE HAS 109 MILES. THE CAR IS WITH THE DEALER LESS THAN 2 DAYS AFTER PURCHASE.

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ODI 11306199

AFTER INITIALLY STARTING THE VEHICLE AND BACKING OUT OF A PARKING SPOT IT WAS SHIFTED TO DRIVE. WHILE DRIVING THROUGH THE PARKING LOT THE ENGINE WAS REVVING HIGHER THAN NORMAL. UPON MAKING A RIGHT TURN ONTO A DIVIDED BOULEVARD THE VEHICLE WOULD NOT SHIFT OUT OF 1ST GEAR. THERE WAS TRAFFIC COMING BUT LUCKILY IT WAS FAR ENOUGH BACK THAT I COULD PULL TO THE SIDE OF THE ROAD. I PULLED TO THE SIDE OF THE ROAD AND ATTEMPTED TO SHIFT THE TRANSMISSION BACK INTO PARK AND THEN BACK INTO DRIVE. WHEN I STARTED MOVING FORWARD AGAIN IT WOULD NOT SHIFT PAS…

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Matching rule

\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Hard or delayed shifting

161 mentions · 13.2% of complaints

Median mileage: 19,624 mi (65 usable records).

ODI 11301763 · 109 mi

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ODI 11307291 · 5,800 mi

THE EXPLORER WAS PUT INTO REVERSE. THE VEHICLE DROVE FORWARD ABOUT 3 FT, JERKED, THEN SLAMMED INTO REVERSE. REACTION TIME ON MY BEHALF WAS SLOW AS IT WAS UNEXPECTED, I ALMOST HIT A LIGHT POLE. THIS OCCURRED IN A PARKING LOT

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ODI 11309038 · 4,960 mi

WE BOUGHT THE CAR ON 9/21/19 FROM UPLAND FORD. WE HAD AN ISSUE WHERE THE INFOTAINMENT SCREEN BLACKED OUT, BUT THANKFULLY, AFTER LETTING THE CAR SIT FOR AN HOUR, ALL IS WORKING FINE ON THAT MATTER. HOWEVER, VERY EARLY ON, WE NOTICED ROUGH SHIFTS, AND OTHER RED FLAGS, COMING FROM THE DRIVETRAIN. IF I HAD TO GUESS, WE NOTICED IT BEFORE 3K MILES. TOOK IT TO VISTA FORD IN OXNARD ON 1/04/2020 (ODO: 4960), WHERE THEY DIAGNOSED THE TRANSMISSION OIL COOLER. WHILE THEY REPLACED THE COOLER, THERE ARE STILL SIGNS OF THE ISSUES... ESPECIALLY IN THE L…

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Matching rule

Stalling or loss of power

59 mentions · 4.8% of complaints

Median mileage: 65,500 mi (22 usable records).

ODI 11301763 · 109 mi

Look up ODI 11301763 at NHTSA ↗

ODI 11309159 · 78 mi

PURCHASED A 2020 EXPLORER ON FEB 11, NOTICED SMOKE FROM THE HOOD RIGHT WHEN I ARRIVED HOME FROM THE DEALER, CONTACTED THEM AND THEY SAID IT MIGHT BE NORMAL FOR A NEW VEHICLE TO HAVE SOME SMOKE IN THE BEGINNING, LATER I NOTICED THAT THE INTERIOR HEAT IS ONLY BLOWING COLD AIR SO I WAS ABOUT TO TAKE IT TO THE NEAREST DEALER TO CHECK IT OUT, I REMOTE STARTED THE CAR THROUGH THE OFFICIAL FORDPASS APP AND THEN 10 MINUTES LATER I ENTERED THE CAR AND THE ENGINE LIGHT AND THE COOLANT LIGHT WAS ON BEFORE I EVEN STARTED DRIVING (CAR HAS 78 MILES ON IT) , …

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ODI 11315461 · 180 mi

WHEN TRYING TO MOVE THE VEHICLE OUT OF PARK, EITHER REVERSE OR DRIVE THE VEHICLE JERKS INTO GEAR HARD AND THEN STALLS. TRIED MULTIPLE TIMES TO GET THE VEHICLE OUT OF THE DRIVE WAY STARTS UP NO ISSUE, NO CHECK ENGINE LIGHT YET KEEPS STALLING. THIS IS NEW OWNED FOR 3 DAYS WITH LESS THAN 200 MILES ON IT.

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Matching rule

\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Brake response concerns

43 mentions · 3.5% of complaints

Median mileage: 28,500 mi (31 usable records).

ODI 11279622 · 2,000 mi

Look up ODI 11279622 at NHTSA ↗

ODI 11308550 · 82 mi

CRUISE CONTROL CAN NOT BE DISABLED BY PRESSING BRAKE PEDAL. REQUIRES PASSING STEERING WHEEL BUTTON TO TURN OFF. ALSO "PRE-COLLISION ASSIST NOT AVAILABLE" MESSAGE COMES ON DASH EVERY TIME VEHICLE IS STARTED.

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ODI 11325318 · 2,000 mi

PERIODICALLY, AFTER STARTING THE VEHICLE, AND SELECTING A GEAR (EITHER DRIVE OR REVERSE), I EXPERIENCE A "HARD BRAKE" WHERE I CANNOT PRESS DOWN THE BREAK PEDAL BUT THE VEHICLE WILL BEGIN TO ROLL. THE VEHICLE WILL CONTINUE TO ROLL AND I CANNOT USE THE BRAKE PEDAL (THEREFORE I CANNOT STOP). THE ONLY SOLUTION I HAVE FOUND IS TO SWITCH THE VEHICLE TO PARK, TURN OFF THE VEHICLE, AND TURN BACK ON THE VEHICLE. THIS HAPPENS APPROXIMATELY 2 TIMES PER MONTH. THE 2020 FORD EXPLORER USES AN ELECTRIC BRAKE BOOSTER, AND I BELIEVE IT MAY BE A CALIBRATION I…

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Matching rule

Steering assistance concerns

14 mentions · 1.1% of complaints

Median mileage: 8,050 mi (10 usable records).

ODI 11315531 · 900 mi

WHILE DRIVING ON THE HIGHWAYTHE 'STEERING FAULT SERVICE NOW LIGHT' CAME UP ON THE DASHBOARD WHILE TRAVELING 75 MPH MILES ON ODOMETER 900. AFTER STOPPING THE CAR AND RESTARTING IT THE 'STEERING LOSS STOP SAFELY' MESSAGE POPPED UP ON THE DASHBOARD I HAD TO DRIVE TO THE DEALERSHIP WITH NO POWER STEERING OR ANY TRANSMISSION OPTIONS LIKE SPORT, ECONOMY, REGULAR, DEEP SNOW, NO ASSIST FOR UPHILL OR DOWNHILL PARKING

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ODI 11319680 · 1,000 mi

WHEN OUTSIDE TEMP IS BELOW MINUS 5 DEGREES STEERING IS HARD, AT SLOW SPEED STEERING LOCKED HAD TO JERK IT TO CONTROL. ABOVE 60MPH STEERING OK. HAPPENED AT PARKING LOT SPEED (LOCKING UP) AND BELOW 60MPH HARD STEERING.

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ODI 11339014 · 1,927 mi

2020 FORD EXPLORER ST WITH APPROXIMATELY 1,927 MILES. I STARTED THE VEHICLE AND PUT IT INTO DRIVE AND IT STARTED TO ROLL FORWARD EVEN THOUGH MY FOOT WAS ON THE BRAKE. REGARDLESS OF HOW HARD I PUSHED THE BRAKE, THE CAR CONTINUED TO INCH FORWARD UNTIL I FULLY DEPRESSED/REPRESSED THE BRAKE. I SHUT OFF THE VEHICLE, WAITED A FEW MINUTES, AND ATTEMPTED TO RESTART. UPON THE ATTEMPTED RESTART, ALL LIGHTS ON THE DASHBOARD BEGAN FLASHING AND THE ENGINE FAILED TO TURNOVER. THE IN-DASH DISPLAY THEN BEGAN BEEPING, FLASHING SERVICE/HAZARD/WARNING INDICATORS,…

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Matching rule

\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Battery drain and no-start mentions

7 mentions · 0.6% of complaints

Median mileage: 6,181 mi (4 usable records).

ODI 11329871 · 2,407 mi

ON SUNDAY, JUNE 14TH, 2020 AT 12:10 PM, I WAS HEADED EAST BOUND ON A TWO LANE STATE ROAD WITH DOUBLE YELLOW LINES. MY VEHICLE (NEW FORD EXPLORER ST, 2407 MILES ON ODOMETER) WAS ON INTELLIGENT CRUISE CONTROL SET FOR 37 MPH AND IN 'NORMAL DRIVE' MODE. WITHOUT ANY WARNING, THE ENGINE BEGAN TO SHAKE VIOLENTLY AND THE CAR BEGAN TO SLOW DOWN. THE ENGINE APPEARED TO BE RUNNING BUT WOULD NOT ACCELERATE. THE VEHICLE CAME TO A COMPLETE STOP ABOUT 300 FEET FROM WHERE THE PROBLEM STARTED. THE ENGINE WAS STALLED AND WOULD NOT START. NO WARNING LIGHTS …

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ODI 11341059 · 15,000 mi

VEHICLE WAS PARKED. VEHICLE LOCKED INTO PARK AND WOULD NOT SHIFT OUT OF PARK OR START, BRAKE PEDAL WAS DEPRESSED FULLY. DASHBOARD MESSAGE: DRIVE MODE NOT AVAILABLE PLUS SCROLLED THROUGH EVERY OTHER MODE OR FEATURE AND INDICATED 'NOT AVAILABLE.' BUT LCD SCREEN SHOWED MESSAGE 'TURN OFF IGNITION.' IGNITION WAS OFF. VEHICLE THOUGHT IGNITION STILL ON. WOULD NOT START. I DISCONNECTED NEGATIVE TERMINAL OF BATTERY AND RECONNECTED AND CAR THEN STARTED WITH NO ERROR OR CODE MESSAGES.

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ODI 11355562 · 5,761 mi

TRIED TO START THE CAR AND WOULD NOT START. THE SCREEN ON DASH BOARD WENT CRAZY AND EVERYTHING WAS FLASHING. HEAD LAMPS CAME ON AND AIR BLOWER FOR HEAT CAME ON HIGH AUTOMATICALLY. SEEMED LIKE SOME KIND OF ELECTRICAL PROBLEM. THE DASH WAS FLASHING EVERYTHING AND WOULD NOT START THE CAR. WAITING FOR THE TOW TRUCK FOR 2 HOURS AND I TRIED AGAIN AND IT STARTED JUST FINE. BROUGHT THE CAR HOME BUT CAN NOT DUPLICATED THE PROBLEM. THERE IS SOMETHING WRONG WITH IT. I TAKE 5 BOYS FOR FOOTBALL PRACTICE AND DON'T WANT THIS CAR TO LET ME AND THOSE BOYS SITTI…

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Matching rule

Oil consumption or dilution

2 mentions · 0.2% of complaints

Median mileage: Unavailable (0 usable records).

ODI 11555480

Overwhelming amount of exhaust gases blowing in through ventilation system. One vehicle is in motion very little, but when stopped and extreme amount of exhaust gases, enter through the vent system. Creating burning, sore throat, at certain times nauseating it’s actually unbearable. Reported it to the dealership they had mentioned it was oil on the exhaust pipe from the transfer case? Transfer case was repaired. Sorry to say I know the difference between burning oil and exhaust gases.. All passengers also as witnesses will agree. On long trip…

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ODI 11722814

on 2/27/26 I heard a knocking sound in my car, no warning lights came on, took it to local car place and was told there was no oil in the tank. I immediately made an appt to take it to River View Ford dealership for service. They looked at it on 3/2 and found the engine to be damaged from the turbos pulling oil out of the oil tank and sucking it into the engine. They informed me nothing was being offered to replace the engine for that year 2020 and my warranty just ended 11/25. This car is worth $70,000 new, just paid it off early, otherwise…

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Matching rule

\b(oil consumption|burn\w* oil|consum\w* oil|oil dilution|gas(?:oline)? in (?:the )?oil)\b