Auto Recall Watch
U.S. public vehicle records

2017 Ford FUSION: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

1,111 owner complaints analyzed

4 distinct recall campaigns

71,063 mi median reported failure mileage

Scope: 2017 model year. Data updated: . 607 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Engine is the most frequently named component, appearing in 395 of 1,111 complaints (35.6%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Transmission and shifting24021.6%
Braking behavior13912.5%
Engine operation928.3%
Electrical and battery issues686.1%
Steering behavior645.8%
Fuel system concerns171.5%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Engine
395
Power Train
300
Engine And Engine Cooling
131
Electrical System
120
Unknown Or Other
103
Service Brakes
50
Steering
50
Service Brakes, Hydraulic
48
Component breakdown data
CategoryCount
Engine395
Power Train300
Engine And Engine Cooling131
Electrical System120
Unknown Or Other103
Service Brakes50
Steering50
Service Brakes, Hydraulic48

Engine: 395; Power Train: 300; Engine And Engine Cooling: 131; Electrical System: 120; Unknown Or Other: 103; Service Brakes: 50; Steering: 50; Service Brakes, Hydraulic: 48

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
92
25,000 to 49,999
79
50,000 to 74,999
145
75,000 to 99,999
149
100,000 to 149,999
113
150,000 and above
29
Reported problems by failure mileage data
CategoryCount
Under 25,00092
25,000 to 49,99979
50,000 to 74,999145
75,000 to 99,999149
100,000 to 149,999113
150,000 and above29

Under 25,000: 92; 25,000 to 49,999: 79; 50,000 to 74,999: 145; 75,000 to 99,999: 149; 100,000 to 149,999: 113; 150,000 and above: 29

75,000 to 99,999 miles has the most reports with usable mileage (149). 504 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2016
4
2017
45
2018
39
2019
64
2020
90
2021
68
2022
119
2023
221
2024
246
2025
157
2026
58
Complaints over time data
CategoryCount
20164
201745
201839
201964
202090
202168
2022119
2023221
2024246
2025157
202658

2016: 4; 2017: 45; 2018: 39; 2019: 64; 2020: 90; 2021: 68; 2022: 119; 2023: 221; 2024: 246; 2025: 157; 2026: 58

Pattern summary

Engine leads the component reports. Transmission and shifting appears in 240 complaint narratives. Braking behavior appears in 139 complaint narratives. Engine operation appears in 92 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10904931 · 2016-09-09 (September 9, 2016)

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. T…

Owner-reported narrative. 2,000 miles reported. Look up ODI 10904931 at NHTSA ↗

Owner report 10911305 · 2016-10-03 (October 3, 2016)

THIS CAR DIDN'T STOP WITH IN 40FT WHEN THE SPEED IS 25 MPH AND HAPPENED TO COLLIDE WITH ANOTHER CAR WHICH CHANGED LANES ABRUPTLY.

Owner-reported narrative. 80 miles reported. Look up ODI 10911305 at NHTSA ↗

Owner report 10926765 · 2016-11-17 (November 17, 2016)

WIPER SPRAY NOZZLES DO NOT SPRAY ON THE WINDSHIELD VERY WELL MAKING IT DIFFICULT TO CLEAR A DIRTY WINDSHIELD. THE WIPER ARMS BLOCK THE LEFT AND RIGHT SPRAYERS AND ONLY GET A SMALL AMOUNT OF FLUID ON THE WINDSHIELD. AFTER THE WIPERS LEAVE THE HOME POSITION AND STAY SLIGHTLY ELEVATED ON THE WINDSHIELD THE CENTER SPRAYER CAN NO LONGER SPRAY PAST IT TO COVER THE WINDSHIELD EITHER.

Owner-reported narrative. 4,000 miles reported. Look up ODI 10926765 at NHTSA ↗

Owner report 10927585 · 2016-11-22 (November 22, 2016)

TAKATA RECALL: RECEIVED NOTICE OF RECALL IN JULY 2016. IT IS NOW 11/22/2016 AND I HAVE STILL NOT BEEN CONTACTED BY FORD INDICATING PARTS ARE AVAILABLE AND THAT REPAIR CAN BE SCHEDULED. I CONTACTED A LOCAL FORD DEALER LATE AUGUST AND THEY HAD NO INFORMATION ON THIS RECALL.

Owner-reported narrative. Look up ODI 10927585 at NHTSA ↗

Owner report 10940096 · 2017-01-06 (January 6, 2017)

ISSUE 1: FMVSS CRITICAL SAFETY ISSUE. INTERMITTENT TOTAL FAILURE OF CLIMATE CONTROL SYSTEM, INCLUDING FAILURE OF DEFOGGER CAUSING OBSTRUCTED VISIBILITY IN COLD CLIMATES (VEHICLE IS BASED IN METROPOLITAN DETROIT). THE FAILURE IS BOTH ELECTRICAL AND MECHANICAL. NEITHER THE TOUCH SCREEN NOR THE PHYSICAL CONSOLE BUTTONS RESPOND TO COMMANDS. AFTER SECOND INTERMITTENT FAILURE, THE VEHICLE WAS PARKED OVERNIGHT IN AN ATTACHED HOME GARAGE. AFTER IGNITION, DEFOGGER FUNCTIONED, BUT NO OTHER CLIMATE FUNCTIONS WORKED. DEFOGGER EMITTED A BURNING SMELL…

Owner-reported narrative. 3,000 miles reported. Look up ODI 10940096 at NHTSA ↗

Owner report 10944330 · 2017-01-11 (January 11, 2017)

DEAD BATTERY ISSUE. BRAND NEW CAR SITTING FOR 6 DAYS HAS BATTERY GO BELOW "MINIMUM START" AND WHEN START BUTTON IS PRESSED, ENTIRE CAR GOES DEAD. ISSUE IS NOT ISOLATED TO ONLY MY CAR. MANY OWNERS HAVE EXPERIENCED THIS PROBLEM ONLY TO BE TOLD THAT IT'S "NOT A PROBLEM". THE FORD FUSION SPORT FORUM HAS TONS OF PEOPLE COMPLAINING (HTTP://WWW.FUSIONSPORTFORUMS.COM/FORUM/257-FUSION-V6-SPORT-AUDIO-ELECTRONICS-LIGHTING/3770-DEAD-BATTERY.HTML). WHEN I CONTACTED FORD CORPORATE CUSTOMER SERVICE, I WAS TOLD THAT THERE ARE NO "RECALLS NOR TECHNICAL SER…

Owner-reported narrative. 5,000 miles reported. Look up ODI 10944330 at NHTSA ↗

Owner report 10947130 · 2017-01-23 (January 23, 2017)

I WAS IN A MULTI CAR COLLISION WITH SERIOUS FRONT END DAMAGE TO MY VEHICLE. THE FLOOR AIRBAGS ACTIVATED BUT THE STEERING WHEEL AIRBAG DID NOT DEPLOY. MY VEHICLE WAS IN MOTION APPROACHING A FREEWAY ENTRANCE. MY CHEST AND FACE HIT THE STEERING WHEEL CAUSING ME PAIN, BRUISES AND CONTUSIONS. POLICE OFFICER ADVISED ME TO REPORT THE AIR BAG FAILURE.

Owner-reported narrative. 7,000 miles reported. Look up ODI 10947130 at NHTSA ↗

Owner report 10949943 · 2017-02-06 (February 6, 2017)

WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH THE CAR SHUT OFF.

Owner-reported narrative. 1,650 miles reported. Look up ODI 10949943 at NHTSA ↗

Recall history

4 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

16V874000 · Seats:Mid/Rear Assembly

Reported: 2016-12-05 (December 5, 2016)

Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.

Consequence: During a crash, the improper welds may fail, allowing any stowed luggage to move into the passenger compartment, increasing the risk of injury.

Remedy: Ford will notify owners, and dealers will replace the left hand, second row seat back frame, free of charge. The recall began January 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S43.

NHTSA campaign record ↗
17V427000 · Power Train:Automatic Transmission:Torque Converter

Reported: 2017-07-06 (July 6, 2017)

Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.

Consequence: If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.

Remedy: Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall began August 25, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16.

NHTSA campaign record ↗
18V167000 · Steering: Steering Wheel/Handle Bar

Reported: 2018-03-12 (March 12, 2018)

Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.

Consequence: A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.

Remedy: Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.

NHTSA campaign record ↗
23V162000 · Service Brakes, Hydraulic:Foundation Components:Hoses, Lines/Piping, And Fittings

Reported: 2023-03-10 (March 10, 2023)

Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.

Consequence: A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.

Remedy: Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.

NHTSA campaign record ↗
Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

1,111 unique complaints in this selection. Analysis snapshot: 2026-10-01.

54.6%Usable mileage607 / 1,111 records
100.0%Valid incident date1,111 / 1,111 records
100.0%Valid filing date1,111 / 1,111 records
100.0%Ordered incident and filing dates1,111 / 1,111 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component200620072008200920102011201220132014201520162017201820192020
Steering
111.5%
ODI 10183588 · 5,000 mi

AT LESS THAN 5000 MILES MY CAR WOULD HESITATE WHEN GOING TO ACCELERATE. I HAVE TAKEN MY CAR TO THE DEALERSHIP AT LEAST 4 TIMES FOR THIS ISSUE. IT IS NOW IN THE SHOP AGAIN BECAUSE WHEN I WOULD TURN LEFT SOMETHING IN THE STEERING COLUMN WAS LOOSE. *JB

Look up ODI 10183588 at NHTSA ↗

201.9%
ODI 10238931 · 45,000 mi

2007 FORD FUSION - CRACKS IN FRONT SUBFRAME EFFECTING STEERING YESTERDAY I WAS INFORMED BY A FORD DEALER, DON REID FORD IN MAITLAND FLORIDA, THAT THE LIKELY EXPLANATION FOR THE "NOTCHY" FEEL IN MY STEERING WHEEL ON MY 2007 FORD FUSION IS PROBABLY DUE TO CRACKS AT WELD SEAMS IN THE FRONT SUBFRAME OF THE VEHICLE. I WAS TOLD BY ANOTHER FORD SERVICE TECH THAT THE ISSUE COULD ALSO BE A BAD STEERING COLUMN INTERMEDIATE SHAFT AS A RESULT OF THIS CONDITION. THIS VEHICLE IS 1 1/2 YEARS OLD AND SO FAR THE DEALER IS THINKING IT IS NOT COVERED UNDER W…

Look up ODI 10238931 at NHTSA ↗

110.8%
ODI 10455369 · 81,000 mi

OVER TIME THE VEHICLE DEVELOPED GRADUALLY MORE SLACKNESS AND FREE PLAY IN THE STEERING RESPONSE. I INITIALLY ATTRIBUTED THE CONDITION TO TIRE WEAR AND VEHICLE AGE. EVENTUALLY THE CONDITION BECAME SO SERIOUS THAT I WAS CERTAIN IT WAS NOT NORMAL, SO I DECIDED TO TRY AND DIAGNOSE THE CAUSE. UPON INVESTIGATION I DISCOVERED THAT THE STEERING RACK ASSEMBLY WAS MOVING AROUND ON ITS ATTACHMENTS IN RESPONSE TO STEERING INPUTS. I CHECKED THE MOUNTING BOLTS THAT SECURE THE RACK TO THE SUB-FRAME AND FOUND THAT TWO OF THE BOLTS WERE LOOSE ENOUGH TO BE T…

Look up ODI 10455369 at NHTSA ↗

161.6%
ODI 10275848 · 56 mi

2009 FORD FUSION FRONT END PULL OR DRIFT. I HAVE A FUSION THAT WILL LITERALLY RUN OFF THE ROAD WHEN HANDS ARE NOT CORRECTING THE STEERING. WHILE EVERYONE KNOWS IT IS UNSAFE TO DRIVE WITH NO HANDS ON THE WHEEL, WE ALL DO IT FROM TIME TO TIME AND IN MOST CARS THIS IS NOT A CONCERN SINCE THE CAR WILL GO STRAIGHT OVER A CONSIDERABLE DISTANCE. THIS CAR HOWEVER WILL RUN OFF THE ROAD IN A MATTER OF SECONDS AND IS A CONSIDERABLE SAFETY HAZARD. FORD'S RESPONSE TO THE PROBLEM IS TO INSTRUCT THEIR DEALERS THROUGH AN INTERNAL MEMO, NOT TO "ATTEMPT A REPAIR…

Look up ODI 10275848 at NHTSA ↗

1,64232.0%
ODI 10339693 · 1,300 mi

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHEN APPLYING THE BRAKES FROM ANY SPEED, THE STEERING WHEEL WOULD SLIGHTLY TURN TO THE RIGHT. THE VEHICLE WAS NOT DIAGNOSED AND THE CONTACT STATED HE NOTICED THAT FAILURE SINCE PURCHASING THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 1,300. UPDATED 08/11/10. *LJ THE CONSUMER STATED THE VEHICLE WOULD PULL TO THE LEFT OR RIGHT WHEN COMING TO A STOP. UPDATED 08/17/10*JB

Look up ODI 10339693 at NHTSA ↗

1,40550.4%
ODI 10395866 · 1,200 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT WAS EXITING A PARKING SPACE WHEN THE STEERING FAILED AND BECAME ABNORMALLY TIGHT. THE POWER STEERING CAME WARNING LIGHT DID NOT ILLUMINATE UNTIL AFTER THE FAILURE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE HE WAS AWAITING DIAGNOSIS OF THE FAILURE AND POSSIBLE REPAIRS. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 1,200.

Look up ODI 10395866 at NHTSA ↗

1,44157.3%
ODI 10422775 · 300 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THE VEHICLE WOULD EXPERIENCE AN INTERMITTENT LOSS OF POWER STEERING. THE CONTACT STATED THE SERVICE POWER STEERING LIGHT ILLUMINATES ON THE INSTRUMENT PANEL WHEN THE FAILURE OCCURS. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE STEERING RACK WILL NEED TO BE REPLACED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 300.

Look up ODI 10422775 at NHTSA ↗

38221.3%
ODI 10520192 · 700 mi

THE MOON ROOF WINDOW OPENED WITH OUT ANY BUTTON BEING PRESSED. STORM RAIN WAS STARTING. THERE WAS A LOT OF AUTO TRAFFIC. I WAS DRIVING , MY WIFE WAS SITTING NEXT TO ME AND THERE WAS A CAR COMING OUT OF A PARKING LOT TO THE LEFT OF ME AND PERPENDICULAR TO MY CAR :WHAT HAPPENED NEXT SIMULTANEOUSLY WAS: A. AUTO WENT INTO "COLLISION AVOIDANCE MODE"; WINDSHIELD SEVERAL RED LED WARNING LIGHTS BEGAN BLINKING, AND ALERT NOISE FROM AUTO STARTED , AND STEERING WHEEL SHUTTERED. THE LATER TWO ACTIONS ARE NOT TERRIBLY CLEAR TO ME B MY WIFE STARTED …

Look up ODI 10520192 at NHTSA ↗

31723.8%
ODI 10554243 · 2,400 mi

I WAS DRIVING HOME ON A 2 LANE HWY. AND MESSAGE CAME "STEERING FAULT SERVICE NOW" I CALLED THE DEALERSHIP FROM THE CAR AND WAS TOLD IF THE CAR WASN'T DOING ANYTHING ABNORMAL, KEEP DRIVING AND BRING IT IN MONDAY. I ARRIVED HOME SAFELY TURNED OFF CAR AND TOOK PKGS. IN THE HOUSE. I CAME BACK OUT AND STARTED THE CAR RIGHT AWAY AND THE MESSAGE WAS "LOSS OF STEERING" AND INDEED NO POWER STEERING. I CALLED FORD AND THEY SENT A TOW TRUCK DRIVER AND WE TOOK IT TO THE DEALERSHIP. IT HASN'T BEEN SERVICED YET. *TR

Look up ODI 10554243 at NHTSA ↗

15815.9%
ODI 10679654

RENTED CAR FROM ENTERPRISE CAR RENTAL (734)451-2499. CAR LOST POWER ON TWO OCCASIONS WHILE DRIVING. FIRST TIME AROUND 9:00 AM GOING EAST ON 401 IN CANADA, SECOND TIME AROUND 8:00 PM GOING WEST ON 402 IN CANADA. LOST POWER STEERING, ENGINE POWER, POWER BRAKES AND HEADLIGHTS. WAS ABLE TO SAFELY PULL OVER AND HAD TO PLACE CAR IN PARK AND RESTARTED CAR WITH IGNITION KEY. RENTAL CAR COMPANY PROVIDES TWO CAR KEYS WITH A BRAIDED CHAIN TO KEEP THE TWO KEYS TOGETHER AND TO DISCOURAGE CUSTOMER FROM SEPARATING THE KEYS (NEED WIRE CUTTERS TO SEP…

Look up ODI 10679654 at NHTSA ↗

17610.8%
ODI 10851865 · 400 mi

THE STEERING ASSIST, ELECTRIC POWER STEERING, HAD A "FAULT" AND THE CAR WOULD NOT START/CRANK. BEFORE THIS HAPPENED THE STEERING WAS STRANGE, IT WAS LIKE THERE WERE STRING WINDS WHEN DRIVING ON THE HIGHWAY, THE CAR WOULD SWAY SIDE TO SIDE.

Look up ODI 10851865 at NHTSA ↗

504.5%
ODI 10949943 · 1,650 mi

WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH THE CAR SHUT OFF.

Look up ODI 10949943 at NHTSA ↗

194.3%
ODI 11083746 · 200 mi

SOLD CAR WITH OPEN RECALL FROM MAC HAIK FORD , GEORGETOWN, TX

Look up ODI 11083746 at NHTSA ↗

72.2%
ODI 11502472

While I drive my steering got stuck and stiffed. Hard to turn the wheels. Luckily when I entered my neighborhood stop the vehicle. Then I got the message from Ford Pass app saying *Electronic power steering control module fault and *collision warning system lost radar signal. If the steering stuck happened in highways while drive possibly life threatening issue

Look up ODI 11502472 at NHTSA ↗

105.5%
ODI 11531801

2020 Fusion Compressor one, delivered from factory went out-repaired Compressor 2 just went out Needs 3rd compressor now in 3 years or 38,000-Pending I was very concerned each time the compressor went out (x2) I was on the highway when it ceased up and I lost the ability to effectively control the vehicle. I was put in an unsafe position with the ceasing up and with excessive heat buildup with smelling burning. This was very scary and was unsafe and this part should be investigated for potential to cause harm and injury to those in t…

Look up ODI 11531801 at NHTSA ↗

Air Bags
31443.0%
ODI 10172785 · 14,800 mi

DT*: THE CONTACT STATED THE VEHICLE WAS IN AN ACCIDENT AT 55 MPH INTO A SAND DUNE. THE CAR ROLLED OVER FOUR TIMES AND THE AIR BAGS DID NOT DEPLOY. THERE WAS NO AIR BAG WARNING LIGHT ILLUMINATED PRIOR TO OR AFTER THE INCIDENT. THE VEHICLE WAS DEEMED A TOTAL LOSS BY THE INSURANCE COMPANY AND HAS NOT BEEN TAKEN TO A SERVICE DEALER.*AK

Look up ODI 10172785 at NHTSA ↗

61457.7%
ODI 10186870

CUSTOMER FEELS THAT THE SEAT BELTS AND THE SIDE AIR BAGS ARE A HAZARD AND ARE NOT SAFE IN A ROLLOVER**CC THE CONSUMER STATED THE SEAT BELTS ARE NOT SAFE IN A ROLLOVER DUE TO THE INCORRECT ASSUMPTION THAT THE ROOF WILL REMAIN INTACT. THE CONSUMER ALSO STATED THE AIR BAGS ARE NOT HELPFUL BECAUSE OCCUPANTS MAY HAVE THEIR HEADS THROWN AGAINST THE SIDE WINDOWS BY A PREVIOUS MANEUVER OR IMPACT, BEFORE A SIDE IMPACT, ONLY TO HAVE THEIR NECKS BROKEN BY AN INFLATING AIR BAG. THE HEAD RESTRAINTS HAVE SUPPORTS THAT ARE TOO WEAK TO PREVENT INJURY IN A …

Look up ODI 10186870 at NHTSA ↗

63747.1%
ODI 10256340 · 9,000 mi

I WAS DRIVING HOME FROM WORK ON RT. 511OR LORAIN STREET IN OBERLIN, OHIO. THE LIGHT ON LORAIN AND S. PLEASANT WAS FLASHING. I HAD THE YELLOW FLASHING LIGHT I WAS DRIVING 35 THE SPEED LIMIT AND A GIRL WITH HER TWO CHILDREN DID NOT STOP FOR HER RED LIGHT AND I HIT HER T-BONE. MY AIRBAGS DID NOT DEPLOY AND MY SEATBELT DID NOT LOCK. THIS FORCED ME TO GRIP THE STEERING WHEEL WITH MY HANDS AND AS I DID THIS I BRUISED MY ARMS, CHEST FROM THE STEERING WHEEL TRAUMA. I RAISED UP FROM THE SEAT AND HIT THE TOP OF MY KNEES AND THEY ARE BRUISED. I WAS TAKEN…

Look up ODI 10256340 at NHTSA ↗

35935.1%
ODI 10386152 · 56,000 mi

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT FELL ASLEEP WHILE DRIVING AND WAS INVOLVED IN A CRASH IN WHICH THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS UNSURE OF THE EXACT SPEED THE VEHICLE WAS TRAVELING DURING THE FAILURE. A POLICE REPORT WAS FILED AND THE CONTACT SUFFERED MINOR INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHERE IT WAS IN THE PROCESS OF BEING REPAIRED. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE AND CURRENT MILEAGE WAS 56,000. THE VIN WAS UNAVAILABLE.

Look up ODI 10386152 at NHTSA ↗

59011.5%
ODI 10325611 · 3 mi

I BOUGHT A FORD FUSION 2010, JAN 6, SERVICETRACK LIGHT STAYS ON, DID NOT DRIVE. JAN 8 , SEND TO DEALER, DEALER SAID RCM(MODULE CONTROLS AIRBAG,ETC) IS NOT WORKING,ORDER RCM FROM FORD. THEY REPLACED THE RCM FOR THE NEW CAR, AND I NOTICED THAT "SERVICEADVANSETRAC " PROMPT USER AT THE START,COMES WITH A WARNING SOUND, ANNOY AND FEELS VERY UNSAFE,I DEAL WITH FORD BUT THEY CLAIM IT IS NORMAL!!!!!. I THINK THAT THIS IS STILL PROBLEM FROM RCM AND IT CONTROLS AIR BAG, I AM VERY VERY UPSET ABOUT THE CAR. *TR

Look up ODI 10325611 at NHTSA ↗

32911.8%
ODI 10555781 · 21,338 mi

VEHICLE WAS BEING DRIVEN SLOWLY TO PARKING AREA WHEN IT SUDDENLY ACCELERATED AND ENGINE KEPT REVVING UP AND IT LUNGED FORWARD AND CRASHED INTO A LARGE TREE, DEMOLISHING THE FRONT END. THE FORD PARTS PERFORMED EXACTLY AS THEY SHOULD HAVE, PREVENTING DAMAGE TO THE WINDSHIELD OR CABIN AREA, BUT AIRBAGS DID NOT DEPLOY. THE DRIVER WAS NOT INJURED BUT WAS SHAKEN UP BY THE ACCIDENT. UPON INSPECTION BY THE BODY SHOP AND MECHANIC, THE LINKAGE WAS BROKEN AND DAMAGED AND NEEDS FURTHER INVESTIGATION TO SEE IF A DEFECT IN THE LINKAGE WAS A CAUSE OR CONTR…

Look up ODI 10555781 at NHTSA ↗

40416.1%
ODI 10469494 · 5,100 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT WAS DRIVING 3 MPH AND CROSSING AN INTERSECTION WHEN ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED BRUISED RIBS, TENDONITIS ON HER RIGHT ARM AND SHOULDER AND NECK PAIN. THE CONTACT MENTIONED THAT THE DRIVER OF THE OTHER VEHICLE SUSTAINED A BRUISED WRIST AND PAIN TO THE LEFT KNEE AND LEG. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURR…

Look up ODI 10469494 at NHTSA ↗

1015.6%
ODI 10513446 · 3,075 mi

PASSENGER AIRBAG LIGHT (INDICATING OFF) CONSTANTLY IS ON WHEN MY WIFE 125 LBS IS RIDING IN THE SEAT. THERE SEEMS TO BE A PROBLEM WITH THE SENSORS BECAUSE IF THE LIGHT IS OFF ANY MOVEMENT BY HER WILL CAUSE THE LIGHT TO GO ON. HAS BEEN BACK TO DEALER AND THEY WERE UNABLE TO FIND ANY SERVICE CODES INDICATING A PROBLEM. OUR SUGGESTION TO THEM WAS TO FORGO THE CODES AND PUT A PERSON IN THE SEAT AND TAKE A RIDE. WE WILL BE GOING BACK TO THE DEALER VERY SOON AND THEY CAN KEEP THE CAR UNTIL THE PROBLEM IS IDENTIFIED. *TR

Look up ODI 10513446 at NHTSA ↗

433.2%
ODI 10563447 · 15 mi

I AM THE ADULT CO-OWNER OF 2014 FORD FUSION HYBRID. THE DASHBOARD AIRBAG LIGHT IS LIT INDICATING THE AIRBAG IS OFF WHEN I OCCUPY THE FRONT PASSENGER SEAT. THE SERVICE MANAGER AT THE SELLING DEALERSHIP CLAIMS THE AIR BAG IS FUNCTIONING PROPERLY AND IS DESIGNED TO WORK IN CONJUNCTION WITH THE SEAT BELT. THEREFORE, FORD IS TELLING ME I MUST LEARN TO LIVE WITH THIS HAZARD. I UNDERSTAND A DISABLED AIRBAG IS INTENDED TO PROTECT CHILDREN. I AM NOT A CHILD! I AM THE ADULT, CO-OWNER AND CO-DRIVER OF THE CAR. I WEIGH 90 LBS AND AM 5'1'. I AM IN JEOPAR…

Look up ODI 10563447 at NHTSA ↗

383.8%
ODI 10723652 · 4,800 mi

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE, WHICH CAUSED THE CONTACT TO CRASH INTO A CONCRETE MEDIAN. THE CONTACT STATED THAT THE FRONTAL AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED AND TOWED TO AN IMPOUND LOT. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,800.

Look up ODI 10723652 at NHTSA ↗

493.0%
ODI 10882477 · 7,000 mi

2016 FORD FUSION WITH APPROXIMATELY 7,000 MILES. DRIVING CAR ON HIGHWAY AT APPROXIMATELY 70-80 MPH AND SUDDENLY AIRBAG LIGHT, WRENCH LIGHT AND CHECK ENGINE LIGHT SIMULTANEOUSLY APPEAR ON DASHBOARD. THE THROTTLE BECOMES COMPLETELY NON FUCTIONING AND VEHICLE LOSES ABILITY TO ACCEALERATE AND STARTS SHAKING. MUST PULL OVER TO TURN CAR OFF AND RESTART FOR TO RESUME NORMAL FUNCTIONING. HAPPENED MINIMUM 6 TIMES IN THE COURSE OF 200 MILE TRIP.

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262.3%
ODI 10927585

TAKATA RECALL: RECEIVED NOTICE OF RECALL IN JULY 2016. IT IS NOW 11/22/2016 AND I HAVE STILL NOT BEEN CONTACTED BY FORD INDICATING PARTS ARE AVAILABLE AND THAT REPAIR CAN BE SCHEDULED. I CONTACTED A LOCAL FORD DEALER LATE AUGUST AND THEY HAD NO INFORMATION ON THIS RECALL.

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51.1%
ODI 11132302

TAKATA AIRBAG. RECEIVED NOTICE OF AIRBAG RECALL OVER TWO YEARS AGO (JULY 2016). STILL TO REMEDY. WE WANT TO USE THE VEHICLE FOR VACATION TRAVEL BUT ARE WORRIED ABOUT THE SAFETY OF THE PERSON IN THE PASSENGER SEAT.

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41.3%
ODI 11185992 · 50,000 mi

COLLISION AT 35MPH FRONT END OF FUSION HIT THE ENTIRE PASSENGER SIDE OF ANOTHER VEHICLE . NO AIRBAG DEPLOYED. OTHER VEHICLE WAS TOTALED.

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42.2%
ODI 11449556 · 13,942 mi

The contact owns a 2020 Ford Fusion. The contact stated that after stopping to make a left turn; while in the middle of completing the turn, another vehicle approaching from the rear crashed into the driver’s side front and rear doors, dragging the vehicle for several feet before coming to a stop. The contact stated that the driver’s front and rear doors were completely destroyed however, none of the air bags deployed. The contact stated that she received some medical assistance at the scene but was then transported from the scene by an ambulan…

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Engine
476.4%
ODI 10459058 · 125,000 mi

CAR HAS MULTIPLE ISSUES WITH HARD REVS OF THE TRANSMISSION. IT HAS CAUSED ME TO HAVE TO SLOW BECAUSE IT FEELS LIKE THE ENTIRE CAR SHIFTS SO HARD THAT IT IS GONNA BREAK APART. CAR NOW DOES NOT EVEN REV. REVIEWED HUNDREDS OF COMPLAINTS ONLINE ABOUT SAME PROBLEM WITH THE 2006 FORD FUSION AND NOTHING IS BEING DONE. IT IS HORRIBLE! SOMETHING NEEDS TO BE DONE. THERE IS NO RECALL AND EVEN AFTER REPLACING PARTS ON THE TRANSMISSION OR THE ENTIRE TRANSMISSION AS HUNDREDS HAVE SAID THEY DID, THE PROBLEM STILL OCCURS SHORTLY THERE AFTER! *TR

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565.3%
ODI 10471809

SAME VEHICLE AS PREVIOUS COMPLAINT (WRONG YEAR SELECTED ON PREVIOUS COMPLAINT). THE VEHICLE IS A 2007 FORD FUSION SE V6 WITH SIX SPEED AUTOMATIC. WHILE ATTEMPTING TO MERGE, ANOTHER DRIVER WAS BLOCKING ME BY SPEEDING TO GET ALONGSIDE ME WHILE I WAS ON A MERGE LANE. THE OTHER DRIVER THEN MATCHED MY SPEED. I HIT THE BRAKES BECAUSE THE FUSION WILL NOT SLOW DOWN OTHERWISE. I THEN HIT FLOORED THE ACCELERATOR TO PREVENT ANOTHER VEHICLE FROM CLOSING THE GAP, AS HE WAS ATTEMPTING TO DO. THE CAR DID NOTHING FOR ABOUT 3 SECONDS EVEN THOUGH THE ACCELERAT…

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392.9%
ODI 10504753 · 96,242 mi

WHILE ON A TRIP TO NEW BUFFALO, MICHIGAN, MY 2008 FORD FUSION BEGAN TO SPUTTER AND LIMP (AS IF IT WERE RUNNING OUT OF GAS). THE VEHICLE CONTINUED TO SHAKE VIOLENTLY, AS I PULLED OVER TO THE SIDE OF THE ROAD. I THEN TURNED OFF THE CAR AND WAITED A FEW MINUTES. WHEN I TURNED IT ON AGAIN, THE CAR SEEMED TO HAVE MIRACULOUSLY RECOVERED. AS I PULLED OUT ONTO THE HIGHWAY, HOWEVER, THE ENGINE LIGHT STARTED FLASHING AND THE CAR BEGAN TO WHINE AND SPUTTER. SINCE IT WAS LATE ON A SUNDAY NIGHT AND THERE WERE NO REPAIR SHOPS OPEN, I WAS FORCED TO PARK…

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302.9%
ODI 10460295 · 52,000 mi

I WAS DRIVING TO THE DEALER TO HAVE THEM CHECK A TAPPING SOUND COMING FROM THE ENGINE THAT I HAD HEARD EARLIER THAT DAY. I MADE IT ABOUT 5 MILES FROM HOME, AND THE ENGINE HAD BLOWN, NO WARNING LIGHTS, NOTHING OTHER THAN THE SOUND THAT HAD JUST OCCURRED THAT MORNING. NOW I HAD MADE IT ABOUT 90K AFTER THE NEW ENGINE WAS INSTALLED (NOW AT 139000), AND AGAIN THE ENGINE HAS BLOWN. THIS TIME IT WAS A LITTLE WORSE, THE CAR HAD A SUDDEN INCREASE OF POWER, AND THEN ALL THE SUDDEN THERE WAS A LOUD BANG, AND A CLOUD OF WHITE SMOKE FOLLOWED BY SMOKE COMING…

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70013.6%
ODI 10458254 · 34,000 mi

ON 5/12/12 COMING HOME FROM A SOFTBALL TOURNAMENT WITH THE CRUISE ON AT AROUND 65 MPH THE YELLOW WRENCH LIGHT CAME ON. ENGINE WAS STILL RUNNING BUT COULD NOT ACCELERATE. COASTED INTO A CHURCH PARKING LOT. PUT THE CAR IN PARK AND RESTARTED. WHEN RESTARTING SEEMED HARD TO START...LIKE AN ALTERNATOR ISSUE. ARRIVED HOME SAFELY (WAS ABOUT 5 MILES FROM HOME WHEN INCIDENT HAPPENED). ON 5/13/12 (SUNDAY) SAME ISSUE EXCEPT IT HAPPENED 3 TIMES DURING A 30 MILE TRIP. THE LAST TIME I HAD PULLED OVER AND PUT IT INTO PARK I WAS WORRIED IT WOULDN'T STAR…

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2769.9%
ODI 10461267 · 42,200 mi

ON 6/7/12 WAS DRIVING CAR AND CHECK ENGINE LIGHT AND WRENCH LIGHT CAME ON WHILE DRIVING ON THE ROAD, 30 SECONDS LATER, ENGINE SHUT OFF COMPLETELY, COULD NOT ACCELERATE AND HAD TO GET THE VEHICLE TOWED TO THE DEALERSHIP. I WAS TOLD THAT THE PURGE VALVE AND FUEL FILLER PIPE HAD TO BE REPLACED. ON 6/11/12, PICKED UP MY VEHICLE FROM THE DEALERSHIP AND WAS CHARGED OVER $500 DOLLARS FOR THE SERVICE. 20 MINUTES LATER WHILE DRIVING ON I45 NORTH AT 65 MPH. SAME THING HAPPENED, CAR COMPLETELY TURNED OFF, HAD TO "COAST" TO THE SHOULDER AND AVOID ANY VEH…

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1114.4%
ODI 10464213 · 42,600 mi

WHILE DRIVING THE WRENCH LIGHT CAME ON AND LOST POWER. I COULDN'T ACCELERATE AND PULLED OVER. I ALMOST GOT REAR-ENDED. THE CAR STARTED SHAKING. I STARTED THE CAR BACK UP AND THE WRENCH LIGHT CAME OFF. DROVE AGAIN AND THE SAME PROBLEM HAPPENED WITHIN A MILE. *JS

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38521.5%
ODI 10488829 · 1,450 mi

WHILE DRIVING ON A CITY ROAD WITH MY FOOT ON THE GAS AT 35-40MPH, THE TRANSMISSION ERRATICALLY SHIFTED INTO A LOWER GEAR ON THE TRANSMISSION, CAUSING THE ENGINE RPMS TO NEAR INSTANTANEOUSLY TO GO FROM 1750-2000RPMS TO JUST OVER 4000RPMS. THROUGH THE RPM INCREASE THE VEHICLE MAINTAINED THE PREVIOUS 35-40MPH SPEED. ULTIMATELY, WAS FORCED TO BRAKE TO BRING THE ENGINE RPMS DOWN. *TR

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20415.3%
ODI 10610597 · 1,050 mi

1. BOTH THE CHECK ENGINE LIGHT AND AIRBAG LIGHT COME ON (AT DIFFERENT TIMES) WHILE THE CAR IS BEING DRIVEN. 2. WHEN CRANKING THE ENGINE DURING STARTING, THE CRANKING TIME TAKES ABOUT 4-5 SECONDS. THE EXTENDED CRANK TIME CONCERNS ME WITH RESPECT TO THE LONGEVITY OF THE STARTER AND BATTERY WEAR. 3. THE VEHICLE LOOSES POWER WHEN DRIVING UPHILL. WHAT'S EVEN MORE UPSETTING (CONSIDERING THE VERY LOW MILEAGE AN THE ISSUE HAPPENING ONLY 3 WEEKS INTO OWNERSHIP) IS THE FACT I'VE HAD THE CAR HAS BEEN TO DEALERSHIP 4 TIMES AND EVERY TIME I'M TOLD…

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27127.3%
ODI 10690915 · 5,120 mi

I WAS DRIVING SOUTHBOUND ON I-75 ALMOST TO PERRYSBURG IN THE MIDDLE LANE AND MY CAR COMPLETELY SHUT OFF. MY CAR WAS STILL IN DRIVE, BUT ALL THE LIGHTS ON MY DASH WENT BLACK AND WHEN I PRESSED ON THE GAS PEDAL I WASN'T GOING ANYWHERE. THERE WAS A TRUCK NEXT TO ME IN THE RIGHT HAND LANE, I WAITED FOR IT TO PASS AND THEN GOT OVER. I FINALLY MADE IT TO THE SHOULDER AND PUT MY CAR IN PARK. I THEN WAITED A COUPLE MINUTES AND RESTARTED MY CAR.

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44227.1%
ODI 10840404 · 3,200 mi

2016 FORD FUSION RECEIVED FROM DEALER ON DEC 2015. AT 39 MILES ON THE ODOMETER, FUSION WOULD NOT START, AND ALL ALARMS CAME ON (LOW TIRE PRESSURE, ENGINE OVERHEAT, PARKING BRAKE, PARKING SENSORS, ETC). CAR STARTED AFTER HITTING OK AND SEVERAL MORE CRANKS. FEB 2015 - AT ABOUT 2500 MILES, THE CAR WOULD NOT START FOR THE SECOND TIME, AND THE THIRD TIME WAS AT 3000 MILES, ALL WITH THE SAME EXACT ALARM BEHAVIOR. THE FOURTH TIME OCCURRED ON MARCH 7, 2016 WITH 3200 MILES ON ODOMETER; THE CAR DIED IN THE MIDDLE OF THE HIGHWAY AND WHILE GOING 45…

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39535.6%
ODI 10904931 · 2,000 mi

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. T…

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20346.1%
ODI 11182876 · 1,868 mi

WHILE STOPPED AT A INTERSECTION FOR A RED LIGHT THE CAR COMPLETELY DIED. I COULDN'T TURN ON THE EMERGENCY FLASHERS, ROLL DOWN WINDOWS OR UNLOCK DOORS. EVERYTHING WAS DEAD. I WAS IDLING AT THE STOP LIGHT WHEN THIS HAPPENED.

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15348.6%
ODI 11258223 · 5,964 mi

STARTED THE CAR WHETHER MANUAL OR BY REMOTE START A POWERTRAIN MALFUNCTION WILL COME ON MY FORD PASS APP. ALSO ON THE DASHBOARD IT WILL SAY SHIFT SYSTEM FAULT. ONCE I PUT THE CAR IN DRIVE THE SERVICE LIGHT DISAPPEARS. THE VEHICLE WAS IN MY DRIVEWAY STATIONARY. ON 2 OTHER OCCASIONS SEPTEMBER 18 2019 AND SEPTEMBER 25 2019 THE CAR WAS IN MY DRIVEWAY STATIONARY. I STARTED THE CAR MANUALLY CAR WOULD NOT START (NO ENGINE TURN OVER) BUT CAR START STOP BUTTON WOULD BE GREEN AS IF CAR WAS RUNNING. THE DASHBOARD WOULD SAY FULL ACCESSORY MODE ACTIVE, TRA…

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5128.0%
ODI 11470174

There is Exhaust smell of rotten eggs that enter the cabin while driving and it happens almost every drive. I have brought the car to the dealer where they ran tests but found no problems. As soon as I got the car back it started producing the rotten egg smell again.

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Power Train
9412.9%
ODI 10335093 · 67,000 mi

TRANSMISSION FAILED WITHOUT WARNING AT 67,000 MILES UPON ENTERING HIGHWAY WHERE ACCELERATION IS REQUIRED. UNABLE TO GET TO SPEED CONSISTENT WITH HIGHWAY TRAFFIC. AUTOMOBILE IS FORD FUSION, 2006. *TR

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605.6%
ODI 10258659

THE VEHICLE RESPONSE TO THE ACCELERATOR IS UNPREDICTABLE AND ALWAYS DELAYED. SOMETIMES THE CAR WILL INTERPRET A SMALL QUICK DEPRESSION OF THE ACCELERATOR THE SAME AS FLOORING THE ACCELERATOR. THERE IS ALWAYS A DELAY OF TWO TO THREE SECONDS BEFORE IT RESPONDS AT ALL. THE SAME ACTION CAN RESULT IN WIDELY VARYING RESPONSES OF THE ENGINE AND TRANSMISSION, APPARENTLY DEPENDING ON THE TEMPERATURE OF THE AIR AND ENGINE. THE ACCELERATOR IS VERY TOUCHY AND SEEMS TO USE ONLY A SMALL PORTION OF THE MOVEMENT. THAT COUPLED WITH THE TRANSMISSION CONSTANTLY S…

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443.3%
ODI 10405825 · 81,104 mi

USED VEHICLE PURCHASE 2 DAYS AGO, MY HUSBAND AND I DROVE THE CAR ON A TEST DRIVE AND IT WENT WELL, AFTER ALL THE PAPERS WERE DONE WE GOT IN THE CAR AND WENT TO GO EAT AND WHEN WE CAME OUT TO LEAVE AND I TRIED TO PULL THE INTO R AND IT WOULD NOT BUDGE SO MY HUSBAND TRIED TO DRIVE INSTEAD AND HE COULDN'T PULL IT IN TO R AND THIS HAPPENED WE IMMEDIATELY CALLED THE DEALER AND THEY SAID COME BACK AND THEY TRIED FOR ABOUT 20 MINUTES AND ASKED WE BRING IT BACK TOMORROW, SO WE DID AND THEY SAID OH WE ADJUSTED THE AUTOMATIC TRANSAXLE LINKAGE IT WON'T HA…

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181.8%
ODI 10344746 · 9,400 mi

SUDDEN ACCELERATION WHEN CAR WAS PUT INTO REVERSE. THE CAR ENGINE WAS TURNED OFF. FLOOR MAT WAS NOT TOUCHING THE GAS PEDAL. DEALER COULD NOT FIND ANY CODES IN CAR COMPUTER. CAR IS 2009 FORD FUSION, V-6, AWD. MODEL SEL. *TR

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81015.8%
ODI 10313517 · 6,700 mi

WHILE UNDER NORMAL DRIVING CONDITIONS AND HABITS, WE EXPERIENCED A COMPLETE INSTRUMENT CLUSTER FAILURE IN OUR 2010 FORD FUSION HYBRID THIS PAST SATURDAY, FEB 20. 2010. DURING THE SAME INCIDENT WE EXPERIENCED A SYMPTOM OF DIMINISHED POWER WHILE ACCELERATING AS WELL AS OVERLY SENSITIVE AND /OR MUSHY BRAKES. THERE HAVE BEEN OTHER REPORTED INSTANCES WHERE THE BRAKE SYSTEM HAS GLITCHED AS WELL DURING REGENERATIVE BRAKING CAUSING AN ABRUPT APPLICATION OF HYDRAULIC SYSTEM OVER RIDING THE REGENERATIVE SYSTEM, BRAKE SYSTEM CONTINUES TO HAVE ISSUES EVEN …

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2619.4%
ODI 10412705 · 2,000 mi

I WAS TRAVELING ABOUT 35 TO 40MPH WHEN THE CAR STARTING ACTING UP. ANYTIME I HAD TO SLOW DOWN AND THEN SPEED UP THE RPM WOULD NOT SHIFT, WHEN IT DID SHIFT IT WOULD JERK THE CAR FORWARD. I ALSO HAVE BEEN HAVING AN ISSUE WHERE I WOULD STEP ON THE GAS AND IT WOULD ACT AS IF IT WAS IN NEUTRAL. THIS CONTINUES TO HAPPEN AND I FEAR THAT ONE OF THESE TIMES I WILL BE IN AN ACCIDENT WITH MY KIDS IN THE CAR. THESE ARE ALL TRANSMISSION ISSUES, I HAVE BROUGHT IT IN TWICE NOW FIRST TIME THEY DID THE TSB WHICH WAS TO RESET THE PCM AND MY AC WASN'T AND STILL I…

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1566.2%
ODI 10442321 · 990 mi

ON JANUARY 2ND, 2012 ON 2-SEPARATE OCCASIONS THE ENGINE ACCELERATED TO ALMOST 6000 RPM WHILE I WAS STOPPED OR NEARLY STOPPED WHILE PARKING THE CAR. THE CAR WAS IN DRIVE AND I HAD MY RIGHT FOOT ON THE BRAKE BUT THE ENGINE ACCELERATION HAPPENED VERY QUICKLY AND ON THE SECOND INCIDENT THE BRAKES WERE NOT HOLDING THE CAR. I WAS ABLE TO GET THE TRANS INTO NEUTRAL UNTIL THE ACCELERATION DIED DOWN TO THE NORMAL RPM. ON THE SECOND OCCASION I SHUT THE IGNITION OFF 2-TIMES BEFORE THE ACCELERATION STOPPED. I HAVE HAD THIS PROBLEM WITH PRIOR CARS AND THE M…

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27115.1%
ODI 10488829 · 1,450 mi

WHILE DRIVING ON A CITY ROAD WITH MY FOOT ON THE GAS AT 35-40MPH, THE TRANSMISSION ERRATICALLY SHIFTED INTO A LOWER GEAR ON THE TRANSMISSION, CAUSING THE ENGINE RPMS TO NEAR INSTANTANEOUSLY TO GO FROM 1750-2000RPMS TO JUST OVER 4000RPMS. THROUGH THE RPM INCREASE THE VEHICLE MAINTAINED THE PREVIOUS 35-40MPH SPEED. ULTIMATELY, WAS FORCED TO BRAKE TO BRING THE ENGINE RPMS DOWN. *TR

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22717.1%
ODI 10550785 · 29 mi

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED WHILE PARKING THE VEHICLE IT SURGED FORWARD ACROSS THE PARKING MEDIUM AND CRASHED INTO A PARKED VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER; HOWEVER, THE DIAGNOSTIC TEST DID NOT DETERMINE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FRONT END OF THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 29. UPDATED 01/07/2014*LJ UPDATED 1/14/2014 *JS

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13813.9%
ODI 10695073 · 535 mi

I RENTED A 2015 FORD FUSION SE4 FOR 2 WEEKS FROM ENTERPRISE RENTAL CAR LOCATION AT 2090 N SR7, HOLLYWOOD, FL 33021, PH.NO. [phone removed]. DURING THE DRIVE BACK TO ENTERPRISE TO RETURN THE VEHICLE, MY KNEE BRUSHED UP AGAINST THE FOB DANGLING FROM THE KEYED IGNITION SWITCH, THE KEY ROTATED TO THE ACC POSITION FROM THE RUN/ON POSITION AND THE ENGINE STOPPED. I WAS IN DRIVE AT THE TIME, SO I STOPPED THE VEHICLE, PLACED THE TRANSMISSION SHIFTER IN PARK AND RESTARTED THE ENGINE. ON ARRIVAL AT ENTERPRISE WHILE STOPPED IN THEIR PARKING LOT WITH FOOT…

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29518.1%
ODI 10750248 · 2,000 mi

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE TRANSMISSION SLIPPED WHEN SHIFTED INTO SECOND OR THIRD GEAR. IN ADDITION, THE CONTACT MENTIONED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000.

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30027.0%
ODI 10904931 · 2,000 mi

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. T…

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10423.6%
ODI 11209160

CHANGES GEARS ON ITS OWN EXAMPLE-AFTER GETTING IN THE CAR PUTTING SEAT BELT ON, PUTTING FOOT ON BRAKE AND STARTING THE CAR, PUTTING CAR IN REVERSE,CHECKING MIRRORS USING THE BACKUP CAMERA I LOOK ONE MORE TIME. I WAS IN A BUSY PARKING LOT. LET MY FOOT OFF THE BRAKE WHEN IT WENT INTO PARK. AN OTHER TIME WAS AT THE BANK I PUT THE CAR IN REVERSE TO GET CLOSER TO THE WINDOW THEN TO GET CLOSER I PUT CAR IN DRIVE IT WENT BACK TO PARK. AN OTHER TIME I HAD PULLED OUT OF MY DRIVE WAY STOP TO PUT THE CAR IN DRIVE STARTED TO MOVE FORWARD WHEN IT WENT …

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6420.3%
ODI 11258223 · 5,964 mi

STARTED THE CAR WHETHER MANUAL OR BY REMOTE START A POWERTRAIN MALFUNCTION WILL COME ON MY FORD PASS APP. ALSO ON THE DASHBOARD IT WILL SAY SHIFT SYSTEM FAULT. ONCE I PUT THE CAR IN DRIVE THE SERVICE LIGHT DISAPPEARS. THE VEHICLE WAS IN MY DRIVEWAY STATIONARY. ON 2 OTHER OCCASIONS SEPTEMBER 18 2019 AND SEPTEMBER 25 2019 THE CAR WAS IN MY DRIVEWAY STATIONARY. I STARTED THE CAR MANUALLY CAR WOULD NOT START (NO ENGINE TURN OVER) BUT CAR START STOP BUTTON WOULD BE GREEN AS IF CAR WAS RUNNING. THE DASHBOARD WOULD SAY FULL ACCESSORY MODE ACTIVE, TRA…

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6435.2%
ODI 11383303 · 17,500 mi

THE TOUCHSCREEN DISPLAY IS NOT WORKING. IT TURNED COMPLETELY BLACK. I CANNOT CHANGE THE RADIO STATION. I SHUT OFF MY CAR AND TURNED IT BACK ON AND IT IS STILL NOT WORKING HAD TO HARD RESET THE SYSTEM CAR ALSO SHIFTS HARD IN AND OUT OF PARK AND REVERSE, MAKES A CLUNKING SOUND AND SHIFTS HARD IN FIRST AND SECOND

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Service Brakes
273.7%
ODI 10515691 · 120,000 mi

TL* THE CONTACT OWNS A 2006 FORD FUSION. THE CONTACT STATED THAT WHILE PARKING, THE ENGINE RPMS INCREASED EXCESSIVELY AS THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT ALSO MENTIONED THAT THE BRAKES FAILED TO RESPOND, CAUSING THE CONTACT TO CRASH INTO A BUILDING. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSIS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 120,000. *TR

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12611.8%
ODI 10533506 · 68,380 mi

WHEN BACKING OUT OF A PARKING SPOT I DEPRESSED THE BRAKE PEDAL AND IT WENT STRAIGHT TO THE FLOOR. THE CAR DID NOT STOP. I PUT CAR IMMEDIATELY INTO PARK AND THEN PUMPED BRAKES. PRESSURE SEEMED TO RETURN TO THE BRAKES SO I PROCEEDED TO BACK OUT AGAIN, TESTING BRAKES CONSISTENTLY. BRAKES SEEMED TO RESPOND BUT SEEMED "SOFT" STILL. I DROVE CAR TO MECHANIC WITHOUT INCIDENT, THINKING THE PROBLEM WAS THE MASTER CYLINDER. MECHANIC INFORMED ME THAT THE PROBLEM WAS NOT THE MASTER CYLINDER BUT RATHER THE ABS HYDRAULIC CONTROL MODULE AND THAT HE HAD SEEN TH…

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47935.4%
ODI 10489124 · 83,000 mi

WAS DRIVING AND AS I WENT AROUND A CORNER, THE BRAKE PEDAL (WHICH WAS SLIGHTLY DEPRESSED) WENT COMPLETELY TO THE FLOOR. LOST ALL PRESSURE. I PULLED INTO A PARKING LOT. TURNED CAR OFF AND BACK ON. GRADUALLY PRESSURE RESUMED. DROVE ANOTHER DAY OR SO AND IT HAPPENED AGAIN WHILE I WAS GOING STRAIGHT. I WENT TO THE DEALER. HAD MY MASTER CYLINDER, BRAKES, ROTORS, AND BRAKE BOOSTER ALL REPLACED. THAT WAS THE BEGINNING OF SEPTEMBER. NOW IN DECEMBER, IT IS HAPPENING AGAIN. *TR

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47346.3%
ODI 10458620 · 28,000 mi

WHILE DRIVING ON THE EXPRESSWAY THE REAR BRAKES SEIZED. WHEN I PARKED THE CAR THE REAR BRAKES WERE OMITTING A FOUL ODOR AND THE REAR WHEEL RIMS WERE SCALDING HOT TO THE TOUCH. I TOOK THE VEHICLE IN TO THE DEALERSHIP WHO SAID THE SPRINGS IN THE CALIPER STUCK REQUIRING NEW BRAKE PADS, THE DISCS TO BE MACHINED AND A LUBRICATION OF ALL INTERNAL COMPONENTS. THE DEALERSHIP STATED IT IS A MAINTENANCE ISSUE DESPITE BEING SOLELY MAINTAINED BY THE DEALERSHIP AND THERE IS NO NOTICE IN THE OWNERS MANUAL OR SERVICE AS TO LUBRICATING THE INTERNAL BRAKE CO…

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4378.5%
ODI 10459278 · 2,000 mi

AT 2000 MILES HAD CAR BACK FOR BRAKES.ITS BEEN BACK 8 TIMES. THEY HAVE CUT THE ROTORS AND REPLACED PADS AND STILL JUMPS AFTER ABOUT 5000 MILES. VIBRATION IN CAR THAT THEY COULDNT FIND Y. REPLACED TROTTLE BODY . THERE IS AN ISSUE WITH THE BRAKES THEY NEED TO FIND OUT WHATS WRONG. THEY HAVE CUT THE ROTORS DOWN TO THE POINT THEY REPLACED THEM AND THE ONES ON THE FRONT ARENT 6 MONTHS OLD AND THEY CUT THEM AGAIN. *TT

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1696.1%
ODI 10463160 · 37,000 mi

6/14/12 CAR WAS LOW ON FUEL, BUT NOT ON EMPTY AND MESSAGE INDICATED 32 MILES TO E. DRIVING UP HILL CAR LOST POWER, DID NOT DIE, MOVED VERY SLOWLY. ABLE TO GET OFF STREET INTO PARKING LOT OF RESTAURANT. CAR SEEMED TO REGAIN POWER, SO TRIED TO PULL BACK ON STREET GOING DOWN HILL, BUT AT EDGE OF LOT, I REALIZED THE BRAKES WERE NOT RESPONDING. I MANAGED TO AVOID CAR COMING AND WAS ABLE GET BACK INTO THE PARKING LOT AS PULLING INTO PARKING SPOT NOW SLIGHT SURGE OF SPEED BUT STILL NO BRAKES AND HIT RESTAURANT'S SIGN. TOOK CAR TO DEALER, COULD NOT …

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1044.1%
ODI 10503553 · 13,000 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHENEVER IT RAINED AND THE VEHICLE SAT OVERNIGHT, THE NEXT MORNING THE BRAKES WOULD GRIND FOR A MILE OR WOULD SEIZE. THE CONTACT STATED THAT AFTER GOING A MILE, THE BRAKES FUNCTIONED PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT IT WAS NORMAL AND THEY WOULD REPLACE THEM. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 13,000....UPDATED 04/25/13 *BF UPDATED 05/…

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533.0%
ODI 10520192 · 700 mi

THE MOON ROOF WINDOW OPENED WITH OUT ANY BUTTON BEING PRESSED. STORM RAIN WAS STARTING. THERE WAS A LOT OF AUTO TRAFFIC. I WAS DRIVING , MY WIFE WAS SITTING NEXT TO ME AND THERE WAS A CAR COMING OUT OF A PARKING LOT TO THE LEFT OF ME AND PERPENDICULAR TO MY CAR :WHAT HAPPENED NEXT SIMULTANEOUSLY WAS: A. AUTO WENT INTO "COLLISION AVOIDANCE MODE"; WINDSHIELD SEVERAL RED LED WARNING LIGHTS BEGAN BLINKING, AND ALERT NOISE FROM AUTO STARTED , AND STEERING WHEEL SHUTTERED. THE LATER TWO ACTIONS ARE NOT TERRIBLY CLEAR TO ME B MY WIFE STARTED …

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886.6%
ODI 10676229 · 15,800 mi

I AVOIDED ANOTHER VEHICLE THAT CUT ME OFF ON THE EXPRESSWAY BY HONKING THE HORN, SLAMMING ON THE BRAKES AND QUICKLY CHANGING LANES. AS SOON AS I MANEUVERED INTO AN EMPTY LANE, MY VEHICLES INSTRUMENT PANEL WENT DARK, THE HORN STOPPED SOUNDING, ALL GAUGES WENT TO ZERO AND THE CAR LOST ALL ELECTRIC POWER (INCLUDING STEERING ASSIST) AND THE ENGINE STUMBLED. AFTER A SECOND OR TWO EVERYTHING ON THE INSTRUMENT PANEL RESET. ONCE EVERYTHING CAME BACK ON, THE ENGINE WAS ON A REDUCED POWER MODE AND PUSHING THE ACCELERATOR TO THE FLOOR DID NOT MAKE THE CA…

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828.3%
ODI 10679654

RENTED CAR FROM ENTERPRISE CAR RENTAL (734)451-2499. CAR LOST POWER ON TWO OCCASIONS WHILE DRIVING. FIRST TIME AROUND 9:00 AM GOING EAST ON 401 IN CANADA, SECOND TIME AROUND 8:00 PM GOING WEST ON 402 IN CANADA. LOST POWER STEERING, ENGINE POWER, POWER BRAKES AND HEADLIGHTS. WAS ABLE TO SAFELY PULL OVER AND HAD TO PLACE CAR IN PARK AND RESTARTED CAR WITH IGNITION KEY. RENTAL CAR COMPANY PROVIDES TWO CAR KEYS WITH A BRAIDED CHAIN TO KEEP THE TWO KEYS TOGETHER AND TO DISCOURAGE CUSTOMER FROM SEPARATING THE KEYS (NEED WIRE CUTTERS TO SEP…

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845.2%
ODI 10840404 · 3,200 mi

2016 FORD FUSION RECEIVED FROM DEALER ON DEC 2015. AT 39 MILES ON THE ODOMETER, FUSION WOULD NOT START, AND ALL ALARMS CAME ON (LOW TIRE PRESSURE, ENGINE OVERHEAT, PARKING BRAKE, PARKING SENSORS, ETC). CAR STARTED AFTER HITTING OK AND SEVERAL MORE CRANKS. FEB 2015 - AT ABOUT 2500 MILES, THE CAR WOULD NOT START FOR THE SECOND TIME, AND THE THIRD TIME WAS AT 3000 MILES, ALL WITH THE SAME EXACT ALARM BEHAVIOR. THE FOURTH TIME OCCURRED ON MARCH 7, 2016 WITH 3200 MILES ON ODOMETER; THE CAR DIED IN THE MIDDLE OF THE HIGHWAY AND WHILE GOING 45…

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504.5%
ODI 10911305 · 80 mi

THIS CAR DIDN'T STOP WITH IN 40FT WHEN THE SPEED IS 25 MPH AND HAPPENED TO COLLIDE WITH ANOTHER CAR WHICH CHANGED LANES ABRUPTLY.

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40.9%
ODI 10966363 · 114,000 mi

ABS PUMP FAILURE. ABS PUMP FAILS DURING AN ANTI-LOCK EVENT CAUSING PEDAL TO GO TO FLOOR AND NO STOPPING POWER. OCCUR SPORADICALLY WHEN ON ICE/SLUSH/SNOW OR WHEN BRAKING ON A ROUGH RODE.

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41.3%
ODI 11192391 · 8,070 mi

TL* THE CONTACT OWNS A 2019 FORD FUSION. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE ACCELERATOR PEDAL SEIZED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE ACCELERATOR PEDAL RETURNED TO NORMAL. IN ADDITION, THE CONTACT STATED THAT THE BRAKES SEIZED WHILE IN TRAFFIC THIS WEEK, WHICH ALMOST CAUSED A CRASH AND THE CHECK MANUAL WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO FLAMMER FORD (3335 COMMERCIAL WAY, SPRING HILL, FL 34606, [phone removed]) WHERE IT WAS DIAGNOSED THAT AN AUTO STOP/START MODULE NEEDED TO BE INSTALLED.…

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105.5%
ODI 11470252

The contact owns a 2020 Ford Fusion. The contact stated that their husband was coming to a stop light at approximately 5 mph, he attempted to stop the vehicle by depressing the brake pedal but the vehicle failed to respond. In order to avoid a crash, the driver veered to the right where they went over a curb, into a bush, and eventually came to a stop by crashing into a guard wire. The driver then drove the vehicle in a parking lot nearby and when attempting to stop the vehicle again, the vehicle failed to stop again. The driver had to place t…

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Electrical System
628.5%
ODI 10324073 · 44,983 mi

2006 FORD FUSION KEY WILL NOT COME OUT OF IGNITION; GEAR SHIFT DOES NOT GO INTO PARK EVEN THOUGH IT LOOKS AS THOUGH IT HAS. *TR

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474.4%
ODI 10260313 · 42,000 mi

THE 2007 FORD FUSION DEVELOPED ERRATIC ELECTRICAL POWER AND STARTING FAILURE. DEALERSHIP FOUND THAT THE BATTERY CABLES HAD ESSENTIALLY DISINTEGRATED FROM BATTERY POSTS ALONG CONSIDERABLE LENGTH OF THE CABLES, ALSO DESTROYING THE BATTERY WITH EXCESSIVE CORROSION AND SPLITTING THE PLASTIC CABLE SHEATHS. VEHICLE WAS ONLY 2 YEARS OLD BUT HAD 42,000 MI. A QUICK INTERNET SEARCH IMMEDIATELY FOUND 3 OTHER 2006-2007 FUSIONS WITH SAME OCCURRENCE, ALL JUST SLIGHTLY OVER THE 36,000MI WARRANTY AND NOT COVERED. FORD HAS NOT ISSUED A TSB, HAS NOT VOLUNTEERED …

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282.1%
ODI 10263046 · 13,000 mi

CUSTOMER WAS TRAVELING ON ROADWAY WHEN HE NOTICED SMOKE. PULLED OVER AND OPENED HOOD TO HAVE SMOKE BILLOW OUT. INSPECTION OF VEHICLE BY INDEPENDENT APPRAISER SHOWS THERE IS A DEFECTIVE GROUND STRAP THAT CAUSED LOSS. THIS APPRAISER HAS SEEN 2 OF THESE LOSSES IN THE PAST WEEK WITH SAME IGNITION SOURCE. FORD MOTOR CO CUSTOMER SERVICE WOULD NOT PROVIDE ANY ASSISTANCE IN REPORTING THIS PROBLEM SO THAT THIS CAN BE AVOIDED FOR OTHER PEOPLE. *TR

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222.2%
ODI 10399403 · 44,600 mi

THERE'S WAS A FIRE THAT STARTED ON ELECTRICAL WIRING LEADING TO MY RIGHT FRONT WHEEL ON MY 2009 FORD FUSION SE V6 I THINK IT WAS CAUSE BY THE CRUISE CONTROL SYSTEM THAT FORD HAS BEEN HAVING PROBLEM WITH I WAS DRIVING ON THE INTERSTATE WHEN THE FIRE HAPPEN THE MINNEAPOLIS FIRE DEPT TOLD ME TO HAVE IT INSPECTED AT A FORD DEALERSHIP. *TR

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3196.2%
ODI 10312927 · 2,000 mi

OUR 2010 FORD FUSION IS STARTING TO SPLIT TO SPLIT AT THE SEAMS LITERALLY. ON THE PASSENGER FRONT DOOR ON THE ARMREST WHERE THE WINDOW SWITCH IS, THE PANEL IS STARTING TO SEPARATE & COME APART. THE TOP OF THE PANEL BULGES UPWARDS AS IF SOMETHING IN THE DOOR IS PUSHING IT UP. MY CONCERN IS ESPECIALLY HERE IN NJ WITH THE RECENT SNOW & RAIN, MOISTURE & DUST COULD COME IN THROUGH THE CRACK & EITHER SHORT OUT OR DISABLE THE ELECTRICAL WIRING IN THE DOOR (SPEAKERS, WINDOW, ETC). THE FAILURE STARED AT 2000 MILES & THE SPLIT GETS BIGGER EACH DAY & CURR…

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1997.1%
ODI 10407721 · 4,006 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT HE WAS UNABLE TO TOW THE VEHICLE WITHOUT THE BATTERY GOING DEAD. THE DEALER ADVISED THE CONTACT TO CONNECT A BATTERY DISCONNECT HOWEVER, WHEN THE BATTERY DISCONNECT WAS ADDED, THE VEHICLE BEING TOWED HAD NO AUXILIARY BRAKES. THE DEALER ALSO ADVISED THE CONTACT TO DISCONNECT SOME FUSES UNDERNEATH THE VEHICLE BUT DUE TO THE CONTACT'S PHYSICAL CONDITION IT WAS IMPOSSIBLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 4,006. UPDATED 07/2…

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1606.4%
ODI 10441519 · 548 mi

DRIVING ON THE FREEWAY IN TORRANCE CA AT 65 MPH WHEN THE CAR BEGAN TO BUCK AND JERK AND SLOWED TO ABOUT 30 MPH. IT WOULD NOT TAKE ANY MORE POWER OR ACCELERATION. I WAS IN THE RIGHT LANE AND WAS ABLE TO EXIT AND PARK AND I THEN NOTED THE TEMP GAUGE SHOWED HOT ALTHOUGH THE ENGINE DID NOT APPEAR HOT. HAD IT TOWED TO DEALER WHO DIAGNOSED THE PROBLEM AS A FAULTY TEMP SENSOR THAT SHOWED THE ENGINE WAS OVERHEATING AND CAUSIG THE ENGINE TO GO INTO THE PARTIAL SHUT-DOWN MODE. THIS HAS HAPPENED OFTEN ENOUGH THAT FORD HAS A SERVICE BULLETIN OUT ON THE PRO…

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1578.8%
ODI 10490793 · 850 mi

WHEN THE VEHICLE WAS TO BE STARTED TURNED THE KEY FORWARD TO START AND IT DIDN'T START, THE KEY RETURNED THEN THE CAR STARTED AFTER THE KEY RETURNED TO KEY IN POSITION, THIS HAS HAPPENED A FEW TIMES SINCE AND SEEMS TO BECOME MORE REGULAR I NOW HAVE 4,972 MILES ON THE CAR AND HAD THIS HAS TAKEN PLACE 8 TIME SINCE I WILL ADVISE THE DEALER WHEN MY CAR IS IN FOR RECALL NOTICE#12C27 1/3/2013 *TR

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15111.4%
ODI 10558292 · 1,000 mi

WHILE DRIVING ON AN INTERSTATE, I TURNED MY WIPERS ON DURING A HEAVY RAIN STORM. WITHIN A FEW SECONDS, THE WIPERS STOPPED. TOOK THE VEHICLE TO THE SERVICE DEPARTMENT THE NEXT MORNING WITH ONLY 1000 MILES. SERVICE ADVISER HAD THE WINDSHIELD MOTOR REPLACED (AFTER PUTTING ONLY 1000 MILES ON THE VEHICLE). AFTER GETTING THE CAR BACK, THE WIPERS SQUEAKED AWFUL DURING THE NEXT RAIN FALL. TOOK THE CAR BACK AND THEY REPLACED THE WIPERS. UNLESS IT IS RAINING STEADILY, THE WIPERS SQUEAK IF IT IS JUST DRIZZLING. NOT AS BAD, BUT THEY CONTINUE. *TR

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949.5%
ODI 10679654

RENTED CAR FROM ENTERPRISE CAR RENTAL (734)451-2499. CAR LOST POWER ON TWO OCCASIONS WHILE DRIVING. FIRST TIME AROUND 9:00 AM GOING EAST ON 401 IN CANADA, SECOND TIME AROUND 8:00 PM GOING WEST ON 402 IN CANADA. LOST POWER STEERING, ENGINE POWER, POWER BRAKES AND HEADLIGHTS. WAS ABLE TO SAFELY PULL OVER AND HAD TO PLACE CAR IN PARK AND RESTARTED CAR WITH IGNITION KEY. RENTAL CAR COMPANY PROVIDES TWO CAR KEYS WITH A BRAIDED CHAIN TO KEEP THE TWO KEYS TOGETHER AND TO DISCOURAGE CUSTOMER FROM SEPARATING THE KEYS (NEED WIRE CUTTERS TO SEP…

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1438.8%
ODI 10840404 · 3,200 mi

2016 FORD FUSION RECEIVED FROM DEALER ON DEC 2015. AT 39 MILES ON THE ODOMETER, FUSION WOULD NOT START, AND ALL ALARMS CAME ON (LOW TIRE PRESSURE, ENGINE OVERHEAT, PARKING BRAKE, PARKING SENSORS, ETC). CAR STARTED AFTER HITTING OK AND SEVERAL MORE CRANKS. FEB 2015 - AT ABOUT 2500 MILES, THE CAR WOULD NOT START FOR THE SECOND TIME, AND THE THIRD TIME WAS AT 3000 MILES, ALL WITH THE SAME EXACT ALARM BEHAVIOR. THE FOURTH TIME OCCURRED ON MARCH 7, 2016 WITH 3200 MILES ON ODOMETER; THE CAR DIED IN THE MIDDLE OF THE HIGHWAY AND WHILE GOING 45…

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12010.8%
ODI 10904931 · 2,000 mi

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. T…

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235.2%
ODI 11182876 · 1,868 mi

WHILE STOPPED AT A INTERSECTION FOR A RED LIGHT THE CAR COMPLETELY DIED. I COULDN'T TURN ON THE EMERGENCY FLASHERS, ROLL DOWN WINDOWS OR UNLOCK DOORS. EVERYTHING WAS DEAD. I WAS IDLING AT THE STOP LIGHT WHEN THIS HAPPENED.

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3410.8%
ODI 11258223 · 5,964 mi

STARTED THE CAR WHETHER MANUAL OR BY REMOTE START A POWERTRAIN MALFUNCTION WILL COME ON MY FORD PASS APP. ALSO ON THE DASHBOARD IT WILL SAY SHIFT SYSTEM FAULT. ONCE I PUT THE CAR IN DRIVE THE SERVICE LIGHT DISAPPEARS. THE VEHICLE WAS IN MY DRIVEWAY STATIONARY. ON 2 OTHER OCCASIONS SEPTEMBER 18 2019 AND SEPTEMBER 25 2019 THE CAR WAS IN MY DRIVEWAY STATIONARY. I STARTED THE CAR MANUALLY CAR WOULD NOT START (NO ENGINE TURN OVER) BUT CAR START STOP BUTTON WOULD BE GREEN AS IF CAR WAS RUNNING. THE DASHBOARD WOULD SAY FULL ACCESSORY MODE ACTIVE, TRA…

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3720.3%
ODI 11328319 · 4,051 mi

TL* THE CONTACT OWNS A 2020 FORD FUSION. THE CONTACT STATED THAT THE BACKUP CAMERA REMAINED ON WHILE DRIVING AT AN UNKNOWN SPEED. THE VEHICLE WAS TAKEN TO THE ROYAL OAK FORD DEALER, LOCATED AT: 27550 WOODWARD AVE, ROYAL OAK, MI 48067, WHERE THE SENSOR WAS REPLACED. THE CONTACT STATED THAT WHILE DRIVING HOME, THE VEHICLE HIT A POT HOLE, THE FRONT PASSENGER'S TIRE WENT FLAT. THERE WAS NOT SPARE TIRE. THE CONTACT'S HUSBAND PURCHASED A NEW TIRE, JACKED THE VEHICLE UP TO REPLACE THE TIRE. WHILE ON THE JACK, THE VEHICLE WENT IN REVERSE, ROLLED BACK A…

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Vehicle Speed Control
283.8%
ODI 10334996 · 27,635 mi

TL*THE CONTACT OWNS A 2006 FORD FUSION. ON JUNE 4, 2010, THE CONTACT STATED THAT WHEN HE TURNED ON THE VEHICLE, THE RPMS INCREASED RAPIDLY. THE RPMS INCREASED TO 3,500 WHEN IT WAS NORMALLY ON 900. THE VEHICLE BEHAVED THAT WAY FOR ABOUT SIXTEEN MILES SO THE CONTACT PARKED IT AND LET IT SIT FOR TWO HOURS. WHEN HE RESTARTED IT, THE VEHICLE BEHAVED NORMAL. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGES WERE 27,635.

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333.1%
ODI 10258651 · 12,965 mi

THE VEHICLE DOES NOT RESPOND TO THE COMMANDS OF THE DRIVER IN A TIMELY FASHION AND THE RESPONSE IS UNPREDICTABLE. WHILE WAITING TO MAKE A LEFT TURN FROM A FOUR LANE UNDIVIDED CITY STREET, A PEDESTRIAN CROSSED IN FRONT OF ME IN A CROSSWALK. AFTER THE PEDESTRIAN HAD CROSSED, I PROCEEDED TO MAKE A LEFT TURN BUT THE PEDESTRIAN DID NOT STOP. INSTEAD, HE MADE A SUDDEN TURN TO HIS RIGHT AND PROCEEDED ACROSS THE CROSSWALK WITHOUT LOOKING. I STOPPED PART WAY ACROSS THE INSIDE LANE OF ONCOMING TRAFFIC. THE PEDESTRIAN STOPPED IN THE MIDDLE OF THE CROS…

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211.6%
ODI 10215290 · 5,400 mi

ACCELERATED FROM STOP SIGN AND ACCELERATOR STUCK AT HALF WIDE OPEN. HAD TO USE BRAKE TO STOP THE VEHICLE. THIS CAR WOULD NOT DECELERATE AND IT WAS VERY DIFFICULT TO STOP. NO CRUISE CONTROL WAS ON EITHER. *TR

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313.0%
ODI 10335899 · 14,000 mi

RECURRING LOW SPEED AND BRAKING UNINTENDED ACCELERATION PROBLEMS WITH SURGES FROM ABOUT 3200 TO OVER 5000 RPMS. THIS HAPPENS WHEN BRAKING AND WHEN STOPPED OR RIGHT AFTER STARTING UP FROM A STOP. MAY NOT BE A SAFETY PROBLEM BUT THIS IS CONSISTENT WITH THE TOYOTA PROBLEMS. *TR

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78915.4%
ODI 10316620 · 7,440 mi

THIS MORNING THE GAS PEDAL GOT STUCK ON THE FLOOR AND I COULDN'T STOP THE CAR UNTIL A COUPLE MILES LATER. BRAKES DID NOT STOP THE CAR UNTIL THE GAS PEDAL JUST CAME BACK UP FROM THE FLOOR. PLEASE LOOK INTO THIS BEFORE SOMEONE GETS KILLED!! *TR

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2559.2%
ODI 10369908 · 100 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED THE CONTACT THAT HE WOULD NEED TO REPLACE THE THROTTLE BODY. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100.

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853.4%
ODI 10429080 · 1,000 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT WAS DRIVING 5 MPH WHEN THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING AND CRASHED. THE CONTACT APPLIED THE BRAKES BUT THE VEHICLE WOULD NOT SLOW DOWN OR STOP. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. THE CONTACT CALLED THE MANUFACTURER REGARDING THE SUDDEN ACCELERATION AND THE MANUFACTURER ADVISED THAT THEY DID NOT HAVE ANY COMPLAINTS REGARDING THE SUDDEN ACCELERATION ON FILE. THE MANUFACTURER THEN SUGGESTED THAT THE ALL WEATHER FLOOR MATS WERE THE CAUSE OF THE SUDDEN ACCEL…

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392.2%
ODI 10487483 · 185 mi

I WAS TRAVELING AT ABOUT 40MPH AND A MESSAGE FLASHED ON MY GAUGE STATING SOMETHING TO THE EFFECT ENGINE LOWER TEMP. I CONTINUED TO DRIVE THE CAR AND MESSAGE WENT AWAY. I LATER FOUND OUT THAT MY CAR HAD BEEN RECALLED FOR POSSIBLE FIRE DUE TO ENGINE OVERHEATING. I ASSUME THAT THIS MESSAGE IS THE PRE-CURSOR TO WHAT COULD BE A POSSIBLE FIRE. I TOOK MY CAR TO THE FORD DEALERSHIP AND I AM AWAITING A RESPONSE FROM FORD ON A POSSIBLE FIX. THE CAR WAS ONLY 1 WEEK OLD. I HAVE REQUESTED FORD TO TAKE THE CAR BACK AND GET INTO A NON-AFFECTED ENGINE TYPE. *…

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241.8%
ODI 10550785 · 29 mi

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED WHILE PARKING THE VEHICLE IT SURGED FORWARD ACROSS THE PARKING MEDIUM AND CRASHED INTO A PARKED VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER; HOWEVER, THE DIAGNOSTIC TEST DID NOT DETERMINE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FRONT END OF THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 29. UPDATED 01/07/2014*LJ UPDATED 1/14/2014 *JS

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131.3%
ODI 10820232 · 11,000 mi

ADAPTIVE CRUISE CONTROL THE ACC ON MY TRUCK MALFUNCTIONS UNEXPECTEDLY AND FREQUENTLY WHEN PASSING LARGE TRUCKS AT HIGHWAY SPEED. WHEN IT MALFUNCTIONS, IT CAUSES COLLISION WARNING SYSTEMS TO ACTIVATE INCLUDING UNEXPECTED AND HARD BRAKING. I HAVE TAKEN THE TRUCK TO THE DEALERSHIP WHERE I PURCHASED IT TWICE FOR THIS PROBLEM. ONCE BEFORE AND ONCE AFTER THE RECALL. THERE WAS NOT CHANGE THE FIRST TIME AND AFTER THE SECOND TIME THE PROBLEM WAS REDUCED IN SEVERITY AND FREQUENCY BUT CONTINUES TO HAPPEN. MY SERVICE DEPARTMENT IS WILLING TO LOOK AT …

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432.6%
ODI 10882256 · 6,199 mi

WHILE DRIVING MY SON'S 2016 FUSION ON THE HIGHWAY AT ABOUT 60 MPH THE CHECK ENGINE LIGHT CAME ON AND THE CAR SEEM TO LOOSE ALL POWER. THE CAR WOULDN'T ACCELERATE EVEN THOUGH I HAD THE GAS PEDAL ALL THE WAY TO THE FLOOR. I MANAGED TO GET TO SHOULDER SAFELY AND PARKED. I TRIED RESTARTING THE CAR SEVERAL TIMES WITH THE SAME RESULTS ( CHECK ENGINE LIGHT REMAINED ON, STEPPING ON THE ACCELERATOR THE CAR DOESN'T MOVE AND THE GAS GAUGE DROPPED FROM 3/4 TO EMPTY. ) I SHUT THE CAR OFF AND AND CONTACTED FORD TOWING SERVICE BECAUSE THE CAR HAD…

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161.4%
ODI 11073850 · 18,000 mi

CAR WAS ACCELERATING ON THE HIGHWAY AT ABOUT 50 MPH AND OUT OF NO WHERE CAR SHIFTS VERY HARD AND ALL POWER IS LOST. HAD TO LIMP TO THE SIDE OF THE HIGHWAY AND SHUT IT OFF. THIS WAS VERY DANGEROUS. AFTER A RESTART IT SEEMED TO ACT FINE UNTIL TODAY WHEN THE SAME THING HAPPENED ON A LOCAL ROAD AT ABOUT 20 MPH.

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51.1%
ODI 11143804 · 650 mi

ON OCTOBER 17, 2018, I DROVE INTO A SHOPPING CENTER PARKING LOT AND PROCEEDED TO PARK IN FRONT OF THE SHOPS. I HAD ENTERED THE PARKING SPACE AT A VERY LOW SPEED AND WAS ALMOST AT A DEAD STOP WHEN MY 2018 FORD FUSION SPORT LURCHED FORWARD WITH SUCH A POWERFUL BURST OF SPEED, I WAS UNABLE TO STOP BEFORE HITTING A WINDOW AND BRICK WALL DIVIDING THE SHOPS. NO FLOOR MAT ISSUE WAS INVOLVED AND I DID NOT STEP ON THE ACCELERATOR THINKING IT WAS THE BRAKE. A POLICE REPORT WAS FILED AND INSURANCE NOTIFIED. THE CAR IS STILL AT FORD DEALER FOR …

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51.6%
ODI 11222323 · 260 mi

WITH CRUISE CONTROL SET, PRESSING THE + BUTTON AND HOLDING FOR A FEW SECONDS TO INCREASE THE SPEED A FEW MILE PER HOUR WILL CAUSE THE VEHICLE TO CONTINUE ACCELERATING UNTIL THE 'CANCEL' BUTTON OR THE 'OFF' BUTTON IS PRESSED. PRESSING THE BRAKE PEDAL WILL ALSO STOP THE RUN AWAY ACCELERATION. DURING THE RUN-AWAY ACCELERATING, PRESSING THE + BUTTON OR THE - BUTTON WILL NOT STOP THE ACCELERATION. ADDITIONALLY, WITH CRUISE SET, PRESSING THE - BUTTON FOR A FEW SECONDS WILL CAUSE A RUN-AWAY DECELERATION. THE VEHICLE IS PRESENTLY BEING LOOKED AT BY THE…

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42.2%
ODI 11630818

Car shifts into 1st gear when traveling at higher speeds (45+mph), causing a significant jerk and almost causing a rear end collision to myself. Car also loses power and jerks significantly hardwhen shifting to reverse and drive from Park. Afraid to travel over 45mph due to the downshifting.

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Unknown Or Other
253.4%
ODI 10307432 · 73,000 mi

KEYS CANNOT BE REMOVED FROM IGNITION BECAUSE OF DEFECTIVE SHIFTER MECHANISM. BUTTON BECOMES STUCK DUE TO POORLY MANUFACTURED PIECE AND CAR CAN SHIFT OUT OF GEAR AND ROLL AWAY AND CAUSE INJURY. KEYS CAN'T BE REMOVED, DOORS CAN'T BE LOCKED. $400+ TO FIX AND NOT COVERED BY WARRANTY, EVEN THOUGH A TECHNICAL SERVICE BULLETIN WAS ISSUED REGARDING THE PART? THIS SHOULD BE CONSIDERED A RECALL AS IT IS A WIDESPREAD PROBLEM. A QUICK GOOGLE SEARCH REVEALED HUNDREDS OF OTHER CUSTOMERS WITH THE SAME PROBLEM! HAVE NOT REPAIRED THE PROBLEM, BECAUSE LIKE I …

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363.4%
ODI 10210526

2007 FORD FUSION SEAT BELTS AND SIDE AIRBAG. *KB THE CONSUMER BELIEVED THAT THE COMPLAINT SUBMITTED BY ANOTHER CONSUMER REGARDING THE SEAT BELTS AND AIR BAGS NOT BEING SAFE WAS ENTIRELY UNFOUNDED AND LACKED ANY SUPPORT. THE CONSUMER BELIEVED THE COMPLAINT SHOULD BE REMOVED. *JB

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392.9%
ODI 10382327 · 65,000 mi

DRIVERS INTERIOR DOOR HANDLE BROKE. THERE WASNT ANY WARNING, IT JUST NO LONGER WORKED. IN ORDER TO OPEN THE DOOR, THE "LOCK" RELEASE HAS TO BE PULLED. WHEN RESEARCHING THE REPAIR, I FOUND MUTIPLE LINKS REGARDING THE REPAIR WITH NUMEROUS MOMENTS OF DEFECT. ANYWHERE FROM 10,000 TO 80,000 MILES FOR POINTS OF FAILURE. ONE PERSON EVEN EXPLAINED THAT NOW HE CAN REPLACE HIS DOOR HANDLE IN LESS THAN 30...SINCE HE HAS DONE IT SO MANY TIMES. MOST RECENTLY THE FORD F 150 HAD A RECALL...FOR BROKEN INTERIO605-R HANDLES.

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242.3%
ODI 10335908

U.S. DEPARTMENT OF ENERGY U.S. DEPARTMENT OF TRANSPORTATION THIS IS A REQUEST FOR INSPECTIONS, COMPLIANCE, ON POTENTIAL SAFETY HAZARDS, HEALTH HAZARDS, DEFECTS RECALLS AT THE FOLLOWING LOCATIONS : PLEASE BEGIN YEAR - ROUND INSPECTIONS DURING ALL RACE EVENTS LISTED : MANY COLLISIONS AND OTHER RACE RAGE, ROAD KILL OCCURRENCES HAVE TO BE STOPPED. COCA COLA 600 PONOCO 500 LIFELOCK 400 TOYOTA SAVEMART 350 LENOX INDUSTRIAL TOOLS 301 COKE ZERO 400 LIFELOCK.COM 400 BRICKYARD 400 INDIANAPOLIS 500 PENNSYLVANIA 500 HELLUVA GOOD …

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1352.6%
ODI 10388630 · 14,000 mi

AFTER DRIVING ABOUT 1.5 MILES FROM HOME, MY WIFE CAME TO A SET OF LIGHTS AND STEPPED ON THE BRAKE TO STOP. THE BRAKE PEDAL WENT NEARLY TO THE FLOOR AND SEVERAL DASH LIGHTS CAME ON INCLUDING THE BRAKES & ANTI-SWERVE. THE VEHICLE SLOWED TO A STOP AS SHE ENTERED THE INTERSECTION. FORTUNATELY 2 THINGS WERE IN HER FAVOR, THERE WAS NO ONE AHEAD OF HER AND THERE WAS NO CROSS TRAFFIC AT THE LIGHT. EITHER COULD HAVE RESULTED IN AN ACCIDENT. SHE DROVE THE VEHICLE BACK HOME SINCE SHE CONSIDERED THAT THE BRAKES HAD FAILED AND SHE MAY NOT BE ABLE TO STOP T…

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1053.8%
ODI 10412705 · 2,000 mi

I WAS TRAVELING ABOUT 35 TO 40MPH WHEN THE CAR STARTING ACTING UP. ANYTIME I HAD TO SLOW DOWN AND THEN SPEED UP THE RPM WOULD NOT SHIFT, WHEN IT DID SHIFT IT WOULD JERK THE CAR FORWARD. I ALSO HAVE BEEN HAVING AN ISSUE WHERE I WOULD STEP ON THE GAS AND IT WOULD ACT AS IF IT WAS IN NEUTRAL. THIS CONTINUES TO HAPPEN AND I FEAR THAT ONE OF THESE TIMES I WILL BE IN AN ACCIDENT WITH MY KIDS IN THE CAR. THESE ARE ALL TRANSMISSION ISSUES, I HAVE BROUGHT IT IN TWICE NOW FIRST TIME THEY DID THE TSB WHICH WAS TO RESET THE PCM AND MY AC WASN'T AND STILL I…

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1194.7%
ODI 10470981 · 1,200 mi

WHEN SHIFTING FROM FIRST GEAR TO SECOND GEAR THE CAR WILL VERY ROUGHLY GO INTO GEAR, AND SECOND TO THIRD AND THIRD TO FOURTH IS NOT MUCH BETTER. FROM FOURTH TO FIFTH AND FIFTH TO SIXTH IS FINE MOST OF THE TIME. I HAD TWO CALIBRATION UPDATES PERFORMED BY THE FORD DEALERSHIP I PURCHASED THE CAR FROM AND WAS TOLD TO DRIVE THE CAR AND LET THE UPDATE SET IN. AFTER BOTH TIMES I NOTICED THAT THE PROBLEM DID NOT GO AWAY, INSTEAD AFTER THE LAST UPDATE THE ISSUE PROGRESSED. I HAVE PLEADED WITH THE DEALERSHIP TO TRADE MY CAR FOR ANOTHER FUSION (SAME VALUE…

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18410.3%
ODI 10487538

PURCHASED CAR ON NOV 2 2013 RETURNED TO DEALER 31 DAYS LATER DUE TO RECALL. HAVE REQUESTED BUY BACK FROM FORD. WHO WOULD PUT THERE GRANDCHILDREN AT RISK IN THIS CAR WITH THE POSSIBILITY OF A FIRE? I FEEL THAT THEY HAVE KNOWN THE PROBLEM EXISTED BUT FAILED TO ADMIT IT UNTIL SOME CARS CAME BACK. JUST WANT FORD TO BUY CAR BACK AND WILL LOOK AT ANOTHER MODEL. *TR

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15311.5%
ODI 10568416 · 398 mi

VERY SHORTLY AFTER FIRST ADJUSTING THE STEERING WHEEL'S TILT AND TELESCOPE (WHICH MAY BE UNRELATED), DURING A SHORT DRIVE, MANY CONTROLS ATTACHED TO THE STEERING WHEEL STOPPED FUNCTIONING. THIS INCLUDED TURN SIGNALS, CRUISE CONTROL, CELL PHONE CONTROLS ON THE STEERING WHEEL, RADIO VOLUME ON STEERING WHEEL, AND INFORMATION DISPLAY CONTROLS ON THE STEERING WHEEL. OF THESE, THE TURN SIGNALS ARE PROBABLY MOST CRITICAL TO SAFE OPERATION. NOTE THAT THE HORN, AND THE WINDSHIELD WIPER/WASHER, CONTINUED FUNCTIONING PROPERLY. THE NEXT MORNING, A SALE…

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12412.5%
ODI 10690915 · 5,120 mi

I WAS DRIVING SOUTHBOUND ON I-75 ALMOST TO PERRYSBURG IN THE MIDDLE LANE AND MY CAR COMPLETELY SHUT OFF. MY CAR WAS STILL IN DRIVE, BUT ALL THE LIGHTS ON MY DASH WENT BLACK AND WHEN I PRESSED ON THE GAS PEDAL I WASN'T GOING ANYWHERE. THERE WAS A TRUCK NEXT TO ME IN THE RIGHT HAND LANE, I WAITED FOR IT TO PASS AND THEN GOT OVER. I FINALLY MADE IT TO THE SHOULDER AND PUT MY CAR IN PARK. I THEN WAITED A COUPLE MINUTES AND RESTARTED MY CAR.

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21012.9%
ODI 10819919 · 125 mi

I PURCHASED A 2016 FORD FUSION SE BRAND NEW AND AFTER A WEEK OF OWNING THE CAR I WAS DRIVING DOWN THE ROAD AND THE CAR JERKED VERY HARD, I HAD TO CHECK MY REARVIEW MIRROR THOUGHT SOMEONE REAR ENDED ME BUT NO THE CAR BEHIND WAS SOME DISTANCE AWAY. IT SLOWED SOME WHILE I HAD MY FOOT ON THE GAS BUT PICKED UP SPEED SHORTLY AFTER. I IGNORED THAT FIGURED IT WAS NO BIG DEAL. I WAS DRIVING A FEW WEEKS AFTER THAT OCCURRENCE IN THE CITY AND THE CAR MADE A REVING UP NOISE AND I THOUGHT WHO CAR IS THAT I CONTINUED TO DRIVE AND NOTICED IT WAS MY CAR MAKING …

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1039.3%
ODI 10971846 · 3,000 mi

SICKENING FUMES/ODORS ENTERING MAIN CABIN OF THE CAR, UNLESS THE AIR IS ON RECIRCULATE. FUMES CAUSING HEADACHE, SORE THROAT, RESPIRATORY AND EYE IRRITATION. THE FUMES ARE PRODUCED FROM UNDER THE HOOD AND ENTER THE CAR WHEN IT IS RUNNING AND THE WINDOWS ARE DOWN OR THE AIR CONDITIONER OR HEATER PULL IN OUTSIDE AIR.

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4710.7%
ODI 11123622 · 65,000 mi

WHEN THE TEMPERATURE OUTSIDE GOES OVER 70 DEGREES, THERE'S CREAKING NOISES UNDERNEATH, SOMETIMES VERY LOUD WHEN TURNING, EVEN WHEN PARKED, MOVING THE STEERING WHEEL LEFT OR RIGHT IT MAKES THE NOISE. LOOKING ONLINE, THERE ARE SEVERAL COMPLAINTS THAT REPORT THE SAME PROBLEM, MY CAR HAS ONLY 72K MILES AND IT FEELS LIKE SOMETHING IS GOING TO BREAK. IT HAS BEEN HAPPENING ALL SUMMER THIS YEAR AND IT'S GETTING LOUDER. THIS HAS TO BE A RECALL.

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278.6%
ODI 11205378 · 12,000 mi

I WAS DRIVING A AVIS RENTAL CAR - FORD FUSION 2019 IN AN INTERSTATE FROM CHATTANOOGA, TENNESSEE TO DALTON, GEORGIA ON 5/1/2019 WEDNESDAY. I SAW AN ERROR MESSAGE ON THE SCREEN ALL OF A SUDDEN (LIKE COMMUNICATION ERROR) AND THE ENGINE JUST SHUT OFF, ALL LIGHTS TURNED OFF AND SEAT STARTED MOVING BACK. IT WAS ALMOST 15 - 20 SECONDS AND I WAS TERRIFIED TO JUST KEEP THE CAR ON MIDDLE LANE AND NOT TO BE HIT BY SOMEONE FROM BEHIND. THE GUY WHO WAS IN THE PASSENGER SEAT PUSHED THE START BUTTON AND IT STARTED AND I MANAGED TO DRIVE LAST 5 MILES TO REACH…

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2714.8%
ODI 11391129 · 4 mi

THERE WAS WHITE SMOKE COMING OUT OF THE HOOD AND THERE WAS A SMELL OF BURNED RUBBER. I HAD REACHED MY DESTINATION AND HAD JUST PARKED.

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Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Engine54,750–98,895 mi76,000 mi160
ODI 10904931 · 2,000 mi

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. T…

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ODI 10949943 · 1,650 mi

WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH THE CAR SHUT OFF.

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ODI 11003273 · 17,000 mi

I PURCHASED THIS CAR ON 8/31/16 AND ON 11/28/16 THE DREADED DEAD BATTERY PROBLEMS STARTED. I TOOK IN IT, THEY REPLACED THE BATTERY ON 11/28 SAID THAT IT WAS PROBABLY JUST A FAULTY BATTERY FROM THE MANUFACTURE AND THAT IT HAPPENS, RARELY BUT IT HAPPENS. ON 12/31/17 I WENT TO START MY CAR AND IT AGAIN WOULD NOT START. EACH TIME THAT THIS HAS HAPPENED, I HAVE TO MANUALLY UNLOCK MY CAR BY TAKING OFF A PIECE OF THE DOOR HANDLE TO EXPOSE THE KEY HOLE AND THE DOME LIGHTS OR DASH LIGHTS DO NOT COME ON, THAT'S MY DEAD GIVEAWAY THAT IT WONT START. WHEN I…

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Power Train60,000–100,500 mi79,921 mi179
ODI 10904931 · 2,000 mi

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. T…

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ODI 10971844 · 7,000 mi

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFT MODEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

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ODI 11044825 · 15 mi

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING 60 MPH, THE VEHICLE PULLED TO THE LEFT AND SWAYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. BEFORE MAKING AN APPOINTMENT WITH SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746 [phone removed]), THE VEHICLE STARTED PULLING TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED AIR. ANOTHER TECHNICIAN DIAGNOSED THE VEHICLE AND REVEALED THAT THE FRONT CAMBER AND REAR TOE FAILED. THE REPAIRS NEEDED WERE UNKNOWN AND THE VEHICLE WA…

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Engine And Engine Cooling60,000–112,000 mi81,571 mi117
ODI 11325119 · 42,246 mi

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED WHILE DRIVING 70 MPH, THE TEMPERATURE GAUGE INCREASED WITH NO WARNING LIGHTS ILLUMINATING. THE CONTACT STATED THAT TEMPERATURE GAUGE REMAINED HIGH AS SHE FELT HEAT ON HER FEET. THE CONTACT STATED THAT THE HEATER CORE MALFUNCTIONED AND COOLANT WAS LEAKED INTO THE VEHICLE. THE CONTACT STATED SHE PULLED OVER TO THE SIDE OF THE ROAD AND AT THAT TIME THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT STATED THAT SMOKE ENTERED THE VEHICLE FROM THE AIR VENTS. THE CONTACT HAD THE VEHICLE TOWED T…

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ODI 11422849 · 129,000 mi

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to a parts store for the vehicle to be diagnosed. The contact was informed of a cylinder misfire on cylinder #2. The contact took the vehicle to an independent mechanic to be repaired however, the failure persisted. The contact took the vehicle back to the mechanic who replaced three additional cylinders however, the repairs failed to fix the vehicle. The mechanic diagnosed the f…

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ODI 11432792 · 94,561 mi

The contact owns a 2017 Ford Fusion. The contact stated while driving at undisclosed speeds, he became aware that the check engine warning light was illuminated and there was an engine misfire. The contact took the vehicle to a local dealer to be diagnosed. The mechanic replaced the spark plug; however, the failure recurred. On another occasion, while driving, the vehicle started to overheat. The contact pulled over and added coolant in the reservoir and waited for the engine temperature to cool down before driving to his residence. The vehicle…

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Electrical System9,233–57,717 mi27,000 mi72
ODI 10904931 · 2,000 mi

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. T…

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ODI 10940096 · 3,000 mi

ISSUE 1: FMVSS CRITICAL SAFETY ISSUE. INTERMITTENT TOTAL FAILURE OF CLIMATE CONTROL SYSTEM, INCLUDING FAILURE OF DEFOGGER CAUSING OBSTRUCTED VISIBILITY IN COLD CLIMATES (VEHICLE IS BASED IN METROPOLITAN DETROIT). THE FAILURE IS BOTH ELECTRICAL AND MECHANICAL. NEITHER THE TOUCH SCREEN NOR THE PHYSICAL CONSOLE BUTTONS RESPOND TO COMMANDS. AFTER SECOND INTERMITTENT FAILURE, THE VEHICLE WAS PARKED OVERNIGHT IN AN ATTACHED HOME GARAGE. AFTER IGNITION, DEFOGGER FUNCTIONED, BUT NO OTHER CLIMATE FUNCTIONS WORKED. DEFOGGER EMITTED A BURNING SMELL…

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ODI 10944330 · 5,000 mi

DEAD BATTERY ISSUE. BRAND NEW CAR SITTING FOR 6 DAYS HAS BATTERY GO BELOW "MINIMUM START" AND WHEN START BUTTON IS PRESSED, ENTIRE CAR GOES DEAD. ISSUE IS NOT ISOLATED TO ONLY MY CAR. MANY OWNERS HAVE EXPERIENCED THIS PROBLEM ONLY TO BE TOLD THAT IT'S "NOT A PROBLEM". THE FORD FUSION SPORT FORUM HAS TONS OF PEOPLE COMPLAINING (HTTP://WWW.FUSIONSPORTFORUMS.COM/FORUM/257-FUSION-V6-SPORT-AUDIO-ELECTRONICS-LIGHTING/3770-DEAD-BATTERY.HTML). WHEN I CONTACTED FORD CORPORATE CUSTOMER SERVICE, I WAS TOLD THAT THERE ARE NO "RECALLS NOR TECHNICAL SER…

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Unknown Or Other20,500–75,500 mi32,000 mi31
ODI 10971846 · 3,000 mi

SICKENING FUMES/ODORS ENTERING MAIN CABIN OF THE CAR, UNLESS THE AIR IS ON RECIRCULATE. FUMES CAUSING HEADACHE, SORE THROAT, RESPIRATORY AND EYE IRRITATION. THE FUMES ARE PRODUCED FROM UNDER THE HOOD AND ENTER THE CAR WHEN IT IS RUNNING AND THE WINDOWS ARE DOWN OR THE AIR CONDITIONER OR HEATER PULL IN OUTSIDE AIR.

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ODI 11003273 · 17,000 mi

I PURCHASED THIS CAR ON 8/31/16 AND ON 11/28/16 THE DREADED DEAD BATTERY PROBLEMS STARTED. I TOOK IN IT, THEY REPLACED THE BATTERY ON 11/28 SAID THAT IT WAS PROBABLY JUST A FAULTY BATTERY FROM THE MANUFACTURE AND THAT IT HAPPENS, RARELY BUT IT HAPPENS. ON 12/31/17 I WENT TO START MY CAR AND IT AGAIN WOULD NOT START. EACH TIME THAT THIS HAS HAPPENED, I HAVE TO MANUALLY UNLOCK MY CAR BY TAKING OFF A PIECE OF THE DOOR HANDLE TO EXPOSE THE KEY HOLE AND THE DOME LIGHTS OR DASH LIGHTS DO NOT COME ON, THAT'S MY DEAD GIVEAWAY THAT IT WONT START. WHEN I…

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ODI 11019824 · 100 mi

SINCE PURCHASING THE CAR IN JANUARY OF 2017 I HAVE NOT BEEN ABLE TO CONNECT MY SMARTPHONE TO THE NAVIGATION SYSTEM ON THE SCREEN IT WILL WORK SOMETIMES EVEN THOUGH I DOWNLOAD THE APPROPRIATE APPS FOR MY PHONE IT WILL NOT CONNECT. I HAVE TAKEN THE CAR IN 3 DIFFERENT OCCASIONS TO FORD OF MONTEBELLO AND THE PROBLEM PERSISTS. THE TOUCHSCREEN ALSO HAS FLICKERED AND TURN ON OFF NUMEROUS TIMES WHILE I WAS DRIVING THE CAR. BOTH OF MY FRONT DRIVER SIDE WINDOW AND PASSENGER WINDOW HAVE HAD A TENDENCY TO NOT ROLL ALL THE WAY UP AND AT THE SAME TIME RO…

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Service Brakes50,000–76,500 mi56,500 mi12
ODI 10911305 · 80 mi

THIS CAR DIDN'T STOP WITH IN 40FT WHEN THE SPEED IS 25 MPH AND HAPPENED TO COLLIDE WITH ANOTHER CAR WHICH CHANGED LANES ABRUPTLY.

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ODI 10949943 · 1,650 mi

WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH THE CAR SHUT OFF.

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ODI 11184581 · 50,000 mi

I TOOK MY VEHICLE TO MULLINAX FORD OF OLYMPIA FOR A SQUEAK DURING SUSPENSION JOUNCE. THEY TRACED THE PROBLEM TO A BRAKE LINE RUBBING ON THE SWAY BAR. THEY ALLEGEDLY FIXED THE ISSUE. ON MARCH 5, 2019, I EXPERIENCED A COMPLETE HYDRAULIC FAILURE OF THE VEHICLE'S BRAKE SYSTEM. THE VEHICLE WAS TOWED TO SKYLINE FORD IN SALEM, OR FOR REPAIRS AND THEY FOUND A BRAKE LINE FAILURE DUE TO RUBBING THE VEHICLE'S SWAY BAR. I BELIEVE THERE IS THE POTENTIAL FOR THIS TO BE A WIDESPREAD ISSUE AND AM REQUESTING A FULL INVESTIGATION DUE TO THE VOLUME OF FORD FU…

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Steering18,600–66,500 mi35,090 mi35
ODI 10949943 · 1,650 mi

WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH THE CAR SHUT OFF.

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ODI 11041970 · 80 mi

I WAS DRIVING IN THE HIGHWAY AND SUDDENLY THE WHEELS STOPPED FROM TURNING I ALMOST HAD AN ACCIDENT WHEN I TOUK THE EXIT AND THE LIGHT WENT ON INDICATES THE CAR NEED A SERVICE STEERING ASSIST FAULT, I TOOK IT TO FORD DEALER THER WAS NO EXPLANATION WHAT DID CAUSE THAT THEY TOLD ME THE STEERING BAR ROCK GET BROKEN BECAUSE YOU MAY HIT SOMETHING I EXPLAINED TO THEM THAT NOTHING HIT ME BBUT BECAUSE THEY HAVE NO EXPLANATION THEY MADE THAT UP SOMEONE NEED TO LOOK THAT UP THIS IS SO DANGEROUS ISSUE WHILE YOU DRIVING.

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ODI 11044825 · 15 mi

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING 60 MPH, THE VEHICLE PULLED TO THE LEFT AND SWAYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. BEFORE MAKING AN APPOINTMENT WITH SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746 [phone removed]), THE VEHICLE STARTED PULLING TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED AIR. ANOTHER TECHNICIAN DIAGNOSED THE VEHICLE AND REVEALED THAT THE FRONT CAMBER AND REAR TOE FAILED. THE REPAIRS NEEDED WERE UNKNOWN AND THE VEHICLE WA…

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Service Brakes, Hydraulic73,500–114,706 mi98,000 mi32
ODI 11516578 · 105,000 mi

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that while coming to a stop at a stop signal, the vehicle jerked forward. The contact stated that the failure recurred after shifting into reverse(R). The contact also stated that while his wife was driving at an undisclosed speed, the brake pedal was depressed but the vehicle failed to respond. No warning lights were illuminated. The …

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ODI 11517404 · 65,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that while parked, the ignition button and brake pedal were depressed, but the brake pedal was stiff and failed to depress as needed. The contact stated that there were unknown warning lights illuminated. The vehicle was towed to the residence. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the re…

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ODI 11517912 · 142,245 mi

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 15 MPH, she heard an abnormal clicking noise as she depressed the brake pedal. The contact stated that the vehicle kept moving forward. The contact started pumping the brake and suddenly the vehicle lost …

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Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

25 reports2024-112026-10

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-1119None
ODI 11623441 · 108,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that after shifting the vehicle from reverse(R) to drive(D), the vehicle failed to accelerate while depressing the accelerator pedal. There was an orange blinking light flashing on the gear selector. The contact stated that the gear selector failed to move, and the vehicle became inoperable. Due to the failure, the vehicle was towed to a dealer and was diagnosed with a defective transmission shifter cable bushing. The vehicle was repaired. The manufacturer was notified of the failure but o…

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ODI 11623626 · 70,000 mi

The contact owns a 2017 Ford Fusion Energi. The contact stated while parked and attempting to fasten the rear passenger's side and driver's side seat belts, the seat belts failed to retract. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the seat belts could not be ordered because the seat belts had been discontinued. The approximate mileage was 70,000.

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ODI 11623953 · 89,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that after starting the vehicle and shifting into drive(D), the accelerator was depressed; however, the vehicle hesitated before responding as needed. The contact stated that the vehicle only hesitated while accelerating. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The contact researched online and related the f…

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2024-1218None
ODI 11628205

I was pulling out of tractor supply and it felt like I hit a hole . There was a hard clunk . I tried to go but all that happened is car would rev. I looked down and seen car was now in park it had jumped gears There was nothing in the road that I could have hit .since then car has been hard shifting and yesterday on my way to work car would not accelerate so I pulled over and now the car won’t even start .

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ODI 11628606

The engine died and the car shut off in the middle of trying to drive the car. All maintenance has been done on time, all recalls have been done but one (brake line hose) which was scheduled to be repaired. The car is a 2017 with 128k miles on the engine and I did NOT get any engine light notifications to indicate anything was wrong prior to the engine dying. This is a major safety concern especially since no indication lights were displayed prior to the issue.

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ODI 11629670

The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked, the contact moved the gear shift rotary dial to drive(D), but the vehicle failed to respond, and the gear shift rotary dial moved back to park(P). The power train warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the transmission shifter cable bushing had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated that upon opening the hood and pushing the transmis…

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2025-0116None
ODI 11634031

Engine codes P0300 and P0302 engine misfires. Engine has unsteady idle and feels sluggish. Engine is consuming coolant. All of these symptoms relate to ford class action lawsuit [XXX] and ford customer program Customer Satisfaction Program 21N12 Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion But there is no recall for my vehicle to repair it when it’s clearly an engine defect per their own admission [XXX] needs to enforce a recall. Thank you [XXX…

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ODI 11634607 · 50,000 mi

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 50,000.

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ODI 11635430

Car will not shift out of Park and getting an error message of "P0929.00-A Gear Shift Lock Solenoid/Actuator Circuit A Range/Performance". There appears to be an issue with the gear shift module, and many others are experiencing the same issue. This issue could cause the driver to be stranded wherever the car decides to lock up. Anytime the driver puts the car in Park, it may not shift out of it again. Issue was experienced and confirmed at a local repair shop.

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2025-0211None
ODI 11640508 · 47,000 mi

The contact owns a 2017 Ford Fusion. The contact stated while driving 65 MPH and attempting to depress the accelerator pedal, the vehicle failed to respond as needed. The local dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that there was coolant leaking into the cylinder block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, opened a case, and referred the contact to the NHTSA Hotline for assistance. The contact related the failure…

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ODI 11640842 · 140,000 mi

The contact owns a 2017 Ford Fusion. The contact stated while driving on the highway at 45 MPH, the vehicle lost automotive power. The maintenance required light to be illuminated. The contact pulled over, turned off, and restarted the vehicle. The vehicle was restarted, and the contact was able to continue driving. The vehicle was taken to a local dealer; however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.

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ODI 11640987 · 58,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that occasionally the "Coolant Level Low" message was displayed and after starting the vehicle and driving at various speeds, there was thick white smoke coming from the exhaust. The contact decided to replace the head gasket and discovered that the engine block was cracked. The contact researched and became aware that the failure might be caused by coolant intrusion into the engine. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the V…

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2025-0315None
ODI 11645854

The cylinder wall failed which led to coolant loss into the motor

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ODI 11645984

1.5 Ecoboost engine leaks coolant into cylinder(s) causing misfire and engine overheating due to failed head gasket, cylinder head or crack in engine block. Ford TSB 21N12, 22-2322 and others address this exact issue. Ford failed to notify me of TSB, and the short time Ford allowed to replace engine has expired. Contact with Ford Corp resulted in no help with my car.

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ODI 11645999 · 72,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that while attempting to shift the gear shifter, the gear shifter failed to move to the intended gear. No warning light was illuminated. In addition, the gear shifter was stuck in reverse(R). The contact stated that a tow truck arrived on the scene and was able to move the gear shifter to park(P). An appointment was scheduled with the dealer to inspect the vehicle. The vehicle was not diagnosed or repaired. Upon further investigation, the contact related the failure to an undisclosed recal…

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2025-0416None
ODI 11652035 · 100,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that while driving on the highway at 60 MPH, the check engine warning light illuminated with a misfire in the engine and the vehicle experienced a reduction of automotive power and the vehicle decelerated to 40 MPH. The contact proceeded to take the vehicle to a local independent mechanic where the vehicle was diagnosed, and the contact was advised that the engine had experienced coolant intrusion and the engine needed to be replaced. The vehicle was not repaired. The contact referenced Cu…

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ODI 11652065

My vehicle was just disagnosed with the coolant intrusion issue outlined in TSB 19-2346. I have owned this car for over 6 years and not once has anybody mentioned this well-known issue to me. I am disappointed I had to find out about it by experiencing it firsthand, and then going online and reading the stories of counless other drivers who have had the same issue. This engine design is clearly faulty and Ford has been aware of the issue with these engines since at least 2019. How can it be 2025 and a recall has not been initiated??? This …

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ODI 11652586

I reported this issue back on July 1, 2022. My car was getting stuck in park and when I would get it into gear (reverse), once I put it in drive it automatically switched back to park. The gear shift bushing had broken on my car and I had to have it repaired. As of today, the bushing continues to get stuck in park and I have to turn my car off and back on, press the brake multiple times in order to get it in gear, rather reverse or drive. It continuously gets stuck. I know there was a recall on the gear shifts from 2012-2016 Fusion models. Som…

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2025-0515None
ODI 11658365

The contact owns a 2017 Ford Fusion. The contact stated that while driving at various speeds, the vehicle decelerated independently and failed to accelerate as needed. The contact stated that after parking the vehicle, the contact was unable to move the gear shifter into reverse or drive out of the parking space. The contact maneuvered the gear shifter, and opened and closed the doors several times, and occasionally pushed the vehicle to get the transmission to activate or reset. Additionally, the contact stated that after refueling the vehicle…

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ODI 11658487 · 150,000 mi

The contact’s daughter owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle, there was an abnormal amount of white smoke coming from the exhaust pipes. The contact stated that the vehicle hesitated while starting, with the message "Coolant Level Low" displayed. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the vehicle had experienced coolant intrusion and the engine needed to be replaced. The vehicle was not repaired. The manufacturer…

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ODI 11659325

The contact owns a 2017 Ford Fusion. The contact stated that his daughter had informed him that the coolant level was low. The contact refilled the coolant reservoir; however, the following day the coolant was low again, and the vehicle failed to start. The contact stated that the check engine warning light was illuminated. The contact changed the spark plugs, ignition coils, and fuel pump; however, the coolant level remained low. The vehicle was towed to the dealer who diagnosed the vehicle with coolant intrusion in the engine. The contact was…

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2025-0617None
ODI 11664502 · 120,000 mi

The contact owns a 2017 Ford Fusion. The contact stated while driving 30 MPH, the vehicle lost motive power. The vehicle was towed to a dealer however, the vehicle was not diagnosed. The vehicle was then towed to an independent mechanic and the contact was informed that the failure might be associated with the transmission; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.

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ODI 11665249 · 50,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that while driving on several occasions at various speeds, the vehicle started sputtering with the check engine warning light illuminated. The vehicle was taken to dealer where it was diagnosed and determined that there was coolant intrusion into the engine and the engine needed to be replaced. The manufacturer was notified the failure. The failure mileage was 50,000.

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ODI 11665609

My Fusion is a 2017 and in 2015 Ford reported a problem with the Eco-Boost engines. The issues is there is a flaw in the production of the engine that could cause a crack in the cylinder and allow coolant to enter the chamber and once that happens the engine fails. Ford did offer a customary recall for the engine, but it was limited on miles and time. I was never informed of the customary recall. My engine has a small crack that has leaked a small amount of coolant into the cylinder. The car still functions. My concern is that if the engine f…

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2025-0725None
ODI 11670466 · 111,700 mi

The contact owns a 2017 Ford Fusion. While the contact's husband was driving at an undisclosed speed, the transmission seized. There was no warning light illuminated. The contact stated the vehicle stalled in the middle of traffic. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance.…

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ODI 11670822

I purchased my 2017 Ford Fusion Titanium brand new with only 5 miles, from a dealership in Ky. My car recently started idling rough when I started it up. I took my car to a mechanic, after the check engine light came on. The code read misfire on cylinder 3, they replaced spark plugs and coils for $600, but only a few days later the check engine light came back on, still rough idling. I take my car to a 2nd mechanic $200, to find out that there is a “coolant intrusion” in the cylinders, indicating I would need a new engine. In disbelief, I take …

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ODI 11671539 · 67,793 mi

The contact owns a 2017 Ford Fusion. The contact stated that while attempting to reverse, the vehicle failed to shift into reverse. The contact stated that the transmission returned to park(P), and the gear shifter detached. The contact stated that someone nearby was able to reattach the shifter, and the contact was able to drive the vehicle to the residence at slow speeds. The contact learned of NHTSA Campaign Number: 22V413000 (Power Train); however, the VIN nor the model year was not included. The dealer was contacted and confirmed that ther…

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2025-0810None
ODI 11678315

2017 Ford Fusion got serviced at Ford dealership June 4, 2025. Service included, transmission flush, fuel induction service, oil change, oil filter change. About a month after service check engine light comes on upon starting the vehicle, but then goes out. A week later check engine light comes back on and would not start properly. Vehicle taken to independent mechanic and was told transmission fluid was low and also old. Vehicle taken to Ford dealership where service was done month prior. Ford dealership said cylinder misfire, coolant intrusio…

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ODI 11678715 · 150,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that upon reversing out of the driveway and attempting to shift to drive(D), the message "System Fault - Consult Manual" was displayed. The contact was not able to shift to drive(D). The contact looked underneath the vehicle and noticed that the shifter cable was loosened. The contact was able to insert a screwdriver into the end of the cable, and the contact was able to shift to drive(D). The contact drove to the residence. The vehicle was taken to a dealer, where it was diagnosed and de…

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ODI 11678750

Torque converter is gradually failing. Started at 50,000 miles. No warning lamps, messages.

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2025-099None
ODI 11684811

Shift cable came off the transmission shifter bushing.

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ODI 11685232

Check engine light came on Took to dealer 2017 Ford Fusion 2.0 engine. Tech said code p0304 showed on the pcm. Did a scope on cylinder found coolant leaking cylinder Said he referred to tsb22-2229 and it showed replace long block That was May 22 2025. Price for parts and labor$7923.77. 82 years old fixed income Can not afford. Car still sitting in my driveway. Ford gave me a case # but said car was to old to do anything about it

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ODI 11685411

I had a bad car accident October 2019 going 45 mph, I push the breaks the car didn’t stop and I crashed not after a month from getting the car from drivetime on a special discount

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2025-108None
ODI 11691055

Engine has cylinders flooding with coolant due to the design of the EcoBoost engine

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ODI 11691457

Vehicle purchased used at Simmons & Rockwell on [XXX] Mileage 16,323. Mileage 38,559 First Engine Failure & replaced "NEW" July 2019, *** indications & doc of 2nd engine failure about 70k mileage) Mileage 121,163 Second Engine Failure & replaced "NEW" August 2022 and finally Mileage 189,323 with Third Engine Failure Sept 2025 This vehicle had regularly interval oil changes. ALWAYS Serviced & maintenaced regularly INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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ODI 11691648

Leaking fluids

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2025-117None
ODI 11696895

I was experiencing engine vibration while driving and lack of power when I pressed gas pedal. I took it to an independent garage first, and then to the dealer. Both told me there was coolant and water in the cylinders, and the dealer told me I needed a total engine replacement consisting of the long block and the head gasket. And it was going to cost me $14,000. my car only has 44,000 miles on it and Ford told me there was nothing they could do about it even though it was a known issue dating back several years.

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ODI 11697426

Technical Safety Bulletin 19-2346; coolant infiltrating cylinder #2. Quoted $8350 for long block repair.

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ODI 11698058

Have had to replace the same 2 coil pacs in last three months. Car will not accelerate properly will not shift into gears properly took to have information test done keeps coming back fouled 2 & 4 coils

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2025-128None
ODI 11703392

Vehicle display more often than not shows "Rear view camera not available" or a distorted image when reversing.

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ODI 11705282 · 160,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that after shifting to drive(D), the vehicle erroneously rolled backwards up a slight incline. The failure had occurred on several occasions. Additionally, while driving down a hill and depressing the brake pedal, the brakes malfunctioned, the vehicle failed to stop, and drove through a 4-Way intersection and drove approximately a half mile before stopping. During the failure, the message "Transmission not in Park" was displayed. The cause of the failure was not yet determined. The manufa…

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ODI 11705988

Wrench light came on my car while driving 30mph, then the engine light. Had it diagnosed & I am told my car that went to the shop with code p0741 needs a NEW transmission!! 54, 618 miles only. Fix is $6800.00. I was told not to drive the car as it could seize up.

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2026-017None
ODI 11710371

Coolant leaking into cylinder, causing sudden rough driving, engine overheating warnings that don’t match temperature readings and distract driving.

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ODI 11711277

My Ford Fusion has the 1.5L ecoboost engine. This engine has engineering issues that are known to Ford. My vehicle started producing white smoke from the exhaust and sluggish performance. At approximately 105,000 miles my vehicle went into limp mode due to a cracked head gasket. This was due to coolant intruding into the cylinders. Ford did a short block engine replacement and reprogrammed the PCM to try to fix the issue. At approximately 220,000 miles the vehicle started producing the same symptoms described earlier and the vehicle now require…

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ODI 11712797

2017 fusion 1.5 ecoboost.(purchased at 128k) 148k miles- 1 time white smoke at start up no check engine light. All of a sudden while driving started to drive rough. Towed too mechanic, determined cylinder #2 has coolant intrusion. Conducted the TSB. For this defect. All symptoms confirmed for the coolant intrusion. Got Quoted $10k for engine replacement. Vehicle has been parked in driveway since 10/24/25 too expensive too repair for a defective problem from ford.

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2026-026None
ODI 11717723

Rear camera all of a sudden stops working and says "rear camera not available", creating unsafe conditions when backing up. Common issue on Ford Fusions, for which there's a recall recently announced for the 2016 model year but not for 2017, even though same signs and symptoms and vehicle otherwise. Could you please investigate.

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ODI 11718878 · 90,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that while her granddaughter was driving at an undisclosed speed, the steering wheel detached and was left hanging. The driver moved over to the side of the highway. The contact stated that the steering wheel was previously repaired under NHTSA Campaign Number: 18V167000 (STEERING); however, the failure occurred. The vehicle was towed to a local dealer but was not repaired. The manufacturer was not notified of the failure. The failure mileage was 90,000.

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ODI 11719591

Horn, randomly sounds off

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2026-035None
ODI 11722809

The bushing on transmission cable to transmission is missing. We cause shift lever not to work, not being able to put transmission in gear or out of gear. Same problem as earlier ford fusions with automatic transmissions

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ODI 11723702

2017 Ford fusion with the 1.5 L eco-boost engine with a coolant intrusion. Coolant links into the cylinders due to a flaw engine block design.

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ODI 11724301

Coolant Intrusion caused my engine to be blown.

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2026-045None
ODI 11729461

Rear Backup Camera keeps malfunctioning. The display screen from camera glitches or goes black and eventually it will state that rear camera is not available.

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ODI 11731397

Dec 2022 I purchased a 2017 Ford Fusion. In June 2023 the engine needed replaced which was covered under warranty. In March 2026, the flex plate breaks and now needs to be replaced. This is the original part for this car as I confirmed with the dealer that this part isn't required to be replaced when the engine is replaced. So it's not covered under vehicle warranty or the motor repair warranty. However, there is a known issue of these flex plates breaking and there is Customer Satisfaction Program 22N12 for Ford Fusions regarding this know…

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ODI 11731651

Coolant light and check engine lights kept coming on. The car was diagnosed by the Ford Dealership as Ford TSB 22-2229, which is a design flaw in specific EcoBoost engines, where an "open deck" block causes coolant to leak into cylinders 2 and 3, leading to severe engine failure. To fix this issue, the TSB requires replacing the entire long block assembly with a redesigned version featuring enhanced sealing surfaces. The cost for this new engine was quoted as $8000 to $9000.

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2026-0510None
ODI 11735021

Coolant intrusion, problem.

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ODI 11736882

Coolant leak into engine block, ford dealership said $8,000 to replace engine cars only at 65k miles. Problem is from manufacturer defect in the 2.0l TT turbo engines in fusions and should be recalled as it’s not the owner/operators wrong doings.

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ODI 11737001

I was driving and the car just stopped it wouldn't let me put in park or drive it just stayed in neutral. And I was stuck it kept the the emergency break on. Then it wouldn't turn off all the way which caused the car to drain battery.

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2026-066None
ODI 11741995

My torque converter went bad on my 2017 Ford Fusion, it's the same problem the other 2017 Ford Fusions had with their torque converter however my vin is not on the recall.

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ODI 11742109

Noticed that the coolant level kept going down with no apparent external leakage and was also getting a code for #2 Cylinder Mis-Fire, After adding a total 1 gallon antifreeze i made an appointment at the local Ford Dealer to see what is wrong. They Diagnosed the Issue to Coolant leaking in to Cylinder #2, there recommendation is to replace Long Block.

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ODI 11742719 · 200,000 mi

Odometer Fraud. The contact purchased a 2017 Ford Fusion. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 119,966, but during a repair, it was discovered that the mileage was 200,000.

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2026-079None
ODI 11747581

The door entry control numbers are on all the time now which will cause the battery to drain if the car is not driven daily. It says that water from a car wash or rain has gotten in behind the door control panel.

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ODI 11749428

On 7/8/2026, the vehicle became undriveable. Placing the vehicle in reverse on the shidfter dial using registered a conflicting direction on the dashboard indicator. The vehicle was towed to a dealership and the repair consisted of replacing the shift cable bushing. This was the same fix required in recalls 18S20 & 22V413. On 7/9/2026 the issue was verified by a Ford dealership tech. I was advised that the protective cap is now contained in the repair kit with the shift cable bushing. A brief fleeting warning on the screen indicated a "Shift …

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ODI 11749828

ENGINE HAS COOLANT INTRUSIONAND IS MISFIRING. Engine light came on. The coolant system found pressure to be dropping significantly. Removed spark plugs and inspected cylinder bores using borescope. Verified coolant is leaking into cylinder 2 and needed to replace the engine at Ourisman Ford in Manassas VA. on July 11, 2026.

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2026-084None
ODI 11756818

I am reporting a serious recurring safety concern involving a 2017 Ford Fusion SE with a 1.5L EcoBoost engine. The vehicle was purchased used in August 2022 with approximately 50,000 miles. Within months, significant coolant and engine problems began. In February 2023, at approximately 55,940 miles, the vehicle developed a coolant leak. A pressure test confirmed the water pump was leaking and it was replaced. At approximately 84,189 miles, the vehicle experienced white/gray exhaust smoke, coolant loss, very low oil, and rough-running symptoms…

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ODI 11757803

If i do not run my car for atleast 10 minutes before driving, my gas tank will start making a loud horn sound, and when this happens and i go to slow down, the car will shut off. Mechanics say there’s an issue with the purge valve and the charcoal filter. I’ve already had this issue fixed three times and it comes back less than a week prior to service

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ODI 11759124

Flexplate cracked 5 months ago, and now it has cracked again. This is due to troqeu converting failure and faulty transmission mounts.

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2026-096None
ODI 11762700 · 150,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that while driving 60 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle lost motive power, and the RPM became elevated. In addition, the contact became aware of an abnormal odor. The contact referenced an unknown recall; however, the VIN was not associated with a recall associated with the failure. The failure mileage was approximately 150,000.

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ODI 11763978

I am submitting this complaint regarding a serious engine failure and safety issue involving my 2017 Ford Fusion equipped with the 1.5L EcoBoost engine. At approximately 79,000 miles, my vehicle experienced a coolant intrusion failure. While driving, the engine suddenly stalled in the middle of an intersection, leaving me stranded in traffic and at risk of being rear-ended by approaching vehicles. I was able to restart the vehicle and move out of the intersection, but the exhaust then produced a very large, thick cloud of white smoke. The amou…

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ODI 11764762

The transmission shifter cable bushing on my 2017 Ford Fusion has failed and completely disconnected from the transmission housing on two separate occasions.When this happens, the gear shifter inside the cabin operates freely, but the transmission fails to engage the selected gear. The vehicle shows it is in "Park" on the dash, but the actual transmission remains stuck in Drive or Reverse. This creates an immediate and severe rollaway risk and unintended vehicle movement, as the vehicle cannot be safely secured. Ford previously issued Safety Re…

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2026-10 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 242 reports

2019: 42 complaints · 2020: 38 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
2019112642
202051738
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
201931302
202018200

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentEnginePower TrainEngine And Engine CoolingElectrical SystemUnknown Or OtherService BrakesSteeringService Brakes, Hydraulic
Engine—
39
ODI 10904931 · 2,000 mi

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. T…

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ODI 11051151 · 300 mi

IN JULY 2017 I PURCHASED A 2017 FORD FUSION SPORT WITH THE 2.7 V6 WITHIN 300 MILES THE VEHICLE STALLED ON A HILL AND THE CAR STARTED TO ROLL BACKWARDS. I MADE AN APPOINTMENT AND BROUGHT THE CAR INTO THE DEALERSHIP I BOUGHT IT FROM. THEY SCANNED THE CAR AND NO CODES CAME UP AND SAID THERE IS NOTHING THEY CAN DO WITHOUT A CODE. I TOOK THE CAR AND CONTINUED TO DRIVE IT. IT STALLED SEVERAL MORE TIMES, BROUGHT IT IN AGAIN AND NO CODES. THEY TOLD ME FORD WOULD NOT APPROVE ANY REPAIRS ON THIS VEHICLE WITHOUT HAVING A CODE AND A CONFIRMED ISSUE. I'VE B…

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ODI 11072852 · 21,000 mi

DRIVING ON ROAD ROUGHLY 40 MPH AND VEHICLE COMPLETELY LOST POWER. CAR LOST POWER AND STARTED SLOWING DOWN. ERROR MESSAGE ON THE DASH "FULL ACCESSORY POWER ACTIVE:. NEEDED TO IMMEDIATELY PULL OFF TO THE RIGHT OF THE ROAD IN ORDER TO AVOID TRAFFIC. THIS IS A SERIOUS ISSUE.

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28
ODI 11422849 · 129,000 mi

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to a parts store for the vehicle to be diagnosed. The contact was informed of a cylinder misfire on cylinder #2. The contact took the vehicle to an independent mechanic to be repaired however, the failure persisted. The contact took the vehicle back to the mechanic who replaced three additional cylinders however, the repairs failed to fix the vehicle. The mechanic diagnosed the f…

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ODI 11487195 · 66,000 mi

The contact's son owns a 2017 Ford Fusion. The contact stated that the vehicle would fail to start up after multiple attempts. Additionally, the vehicle stalled while driving at various speeds without warning. The contact also stated that white and blueish colored smoke was coming from tailpipe. The vehicle was towed to a dealer and a diagnostic test discovered that coolant had leaked into the engine cylinder. The manufacturer was notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mil…

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ODI 11508986 · 58,000 mi

The contact’s son owns a 2017 Ford Fusion. The contact stated that while his son was driving at an undisclosed speed, the vehicle hesitated and the engine misfired. The check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 58,000.

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21
ODI 10904931 · 2,000 mi

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. T…

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ODI 11003273 · 17,000 mi

I PURCHASED THIS CAR ON 8/31/16 AND ON 11/28/16 THE DREADED DEAD BATTERY PROBLEMS STARTED. I TOOK IN IT, THEY REPLACED THE BATTERY ON 11/28 SAID THAT IT WAS PROBABLY JUST A FAULTY BATTERY FROM THE MANUFACTURE AND THAT IT HAPPENS, RARELY BUT IT HAPPENS. ON 12/31/17 I WENT TO START MY CAR AND IT AGAIN WOULD NOT START. EACH TIME THAT THIS HAS HAPPENED, I HAVE TO MANUALLY UNLOCK MY CAR BY TAKING OFF A PIECE OF THE DOOR HANDLE TO EXPOSE THE KEY HOLE AND THE DOME LIGHTS OR DASH LIGHTS DO NOT COME ON, THAT'S MY DEAD GIVEAWAY THAT IT WONT START. WHEN I…

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ODI 11051350 · 18,676 mi

HAVE HAD CAR FOR JUST ONE YEAR 18676 MILES AND IT HAS TURNED OFF RANDOMLY 3 TIMES DURING THIS TIME. RANDOMLY UNDER LIGHT DRIVING CONDITIONS WHILE MAKING A TURN THE CAR LOOSES POWER AND WHEN YOU LOOK AT THE DASH IT SAYS FULL ACCESSORY LIKE YOU JUST PUSHED THE BUTTON WITH OUT TOUCHING THE BRAKE TO START. ONCE COASTED TO A SAFE LOCATION YOU CAN RESTART THE CAR AND EVERYTHING RUNS FINE. NO CODES ARE LOGGED WHEN THIS ISSUE OCCURS. THIS COULD BE A SERIOUS ISSUE AS YOU HAVE NO WARNING WHEN IT HAPPENS AND IT LEAVES THE CAR WITHOUT POWER.

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19
ODI 11003273 · 17,000 mi

I PURCHASED THIS CAR ON 8/31/16 AND ON 11/28/16 THE DREADED DEAD BATTERY PROBLEMS STARTED. I TOOK IN IT, THEY REPLACED THE BATTERY ON 11/28 SAID THAT IT WAS PROBABLY JUST A FAULTY BATTERY FROM THE MANUFACTURE AND THAT IT HAPPENS, RARELY BUT IT HAPPENS. ON 12/31/17 I WENT TO START MY CAR AND IT AGAIN WOULD NOT START. EACH TIME THAT THIS HAS HAPPENED, I HAVE TO MANUALLY UNLOCK MY CAR BY TAKING OFF A PIECE OF THE DOOR HANDLE TO EXPOSE THE KEY HOLE AND THE DOME LIGHTS OR DASH LIGHTS DO NOT COME ON, THAT'S MY DEAD GIVEAWAY THAT IT WONT START. WHEN I…

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ODI 11051350 · 18,676 mi

HAVE HAD CAR FOR JUST ONE YEAR 18676 MILES AND IT HAS TURNED OFF RANDOMLY 3 TIMES DURING THIS TIME. RANDOMLY UNDER LIGHT DRIVING CONDITIONS WHILE MAKING A TURN THE CAR LOOSES POWER AND WHEN YOU LOOK AT THE DASH IT SAYS FULL ACCESSORY LIKE YOU JUST PUSHED THE BUTTON WITH OUT TOUCHING THE BRAKE TO START. ONCE COASTED TO A SAFE LOCATION YOU CAN RESTART THE CAR AND EVERYTHING RUNS FINE. NO CODES ARE LOGGED WHEN THIS ISSUE OCCURS. THIS COULD BE A SERIOUS ISSUE AS YOU HAVE NO WARNING WHEN IT HAPPENS AND IT LEAVES THE CAR WITHOUT POWER.

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ODI 11340555 · 59,867 mi

TURNED CAR ON AND IMMEDIATELY RECEIVED THE SHIFT SYS FAULT SERVICE REQUIRED WARNING. CAR WOULD NOT GO INTO GEAR AS WELL AS THE PARKING BRAKE WOULD NOT GO OFF. ATTEMPTED TO UTILIZE THE KEY HOLE IN THE CENTER CONSOLE, DID NOT ASSIST AT ALL. TOW TRUCK MOVED CAR TO THE HOUSE FOR US. THE CAR WAS STATIONARY DURING THE ATTEMPTING TO MOVE INTO DRIVE.

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9
ODI 10949943 · 1,650 mi

WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH THE CAR SHUT OFF.

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ODI 11266426 · 50,000 mi

WHILE DRIVING IN TRAFFIC NEWER STYLE VACUUM PUMP FAILED IN MY 2017 FORD FUSION ALMOST REAR ENDED A TRUCK WHILE DIDNT KNOW WHAT THE PROBLEM WAS TALKED TO A FEW FORD DEALERS THAT TOLD ME IT WOULD BE OVER A WEEK BEFORE I WOULD BE ABLE TO GET MY CAR SERVICED. SO I STARTED TO TEST MY MY PARTS GOT A P0012 AND P0014 CODE AND PINPOINTED A DESTROYED VACUUM PUMP THAT HAD NO SUCTION.BREAKS ASSISTANCE WAS LOST

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ODI 11515696

Brake failure - major near miss accident on Sunday March 26, 2023.

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2
ODI 10949943 · 1,650 mi

WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH THE CAR SHUT OFF.

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ODI 11746906

I am the owner of a 2017 Ford Fusion with 61,000 miles on the odometer. Please note that I have always taken good care of my car, having it serviced promptly when required. In recent weeks, I have had to replace my complete steering rack (cost $4,500) and two weeks later, my 1.7-liter Ecoboost engine due to a coolant leak into the number two cylinder at a cost of $6,700. Ford has known about both problems for years and they have resulted in both class action and small claims suits against the company. Regarding the engine, Ford issued Customer …

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1
ODI 11521112 · 82,000 mi

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the brake pedal was spongy. The brake pedal went to the floorboard. The check engine warning light was illuminated. The vehicle was towed to the de…

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Power Train
39
ODI 10904931 · 2,000 mi

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. T…

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ODI 11051151 · 300 mi

IN JULY 2017 I PURCHASED A 2017 FORD FUSION SPORT WITH THE 2.7 V6 WITHIN 300 MILES THE VEHICLE STALLED ON A HILL AND THE CAR STARTED TO ROLL BACKWARDS. I MADE AN APPOINTMENT AND BROUGHT THE CAR INTO THE DEALERSHIP I BOUGHT IT FROM. THEY SCANNED THE CAR AND NO CODES CAME UP AND SAID THERE IS NOTHING THEY CAN DO WITHOUT A CODE. I TOOK THE CAR AND CONTINUED TO DRIVE IT. IT STALLED SEVERAL MORE TIMES, BROUGHT IT IN AGAIN AND NO CODES. THEY TOLD ME FORD WOULD NOT APPROVE ANY REPAIRS ON THIS VEHICLE WITHOUT HAVING A CODE AND A CONFIRMED ISSUE. I'VE B…

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ODI 11072852 · 21,000 mi

DRIVING ON ROAD ROUGHLY 40 MPH AND VEHICLE COMPLETELY LOST POWER. CAR LOST POWER AND STARTED SLOWING DOWN. ERROR MESSAGE ON THE DASH "FULL ACCESSORY POWER ACTIVE:. NEEDED TO IMMEDIATELY PULL OFF TO THE RIGHT OF THE ROAD IN ORDER TO AVOID TRAFFIC. THIS IS A SERIOUS ISSUE.

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2
ODI 11603424 · 78,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that while driving at various speeds the vehicle would not properly accelerate. The vehicle was taken to the local mechanic who diagnosed that the transmission was faulty. The transmission was rebuilt and the failure was remedied. The vehicle later experienced engine failures causing the check engine light to illuminate, a slushing liquid sound was present inside the dashboard and the vehicle had experienced harsh driving. The vehicle was taken to the local dealer who diagnosed that the en…

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ODI 11655454 · 55,352 mi

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the power train fault message was displayed, and check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion into the cylinders, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer…

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16
ODI 10904931 · 2,000 mi

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. T…

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ODI 11072852 · 21,000 mi

DRIVING ON ROAD ROUGHLY 40 MPH AND VEHICLE COMPLETELY LOST POWER. CAR LOST POWER AND STARTED SLOWING DOWN. ERROR MESSAGE ON THE DASH "FULL ACCESSORY POWER ACTIVE:. NEEDED TO IMMEDIATELY PULL OFF TO THE RIGHT OF THE ROAD IN ORDER TO AVOID TRAFFIC. THIS IS A SERIOUS ISSUE.

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ODI 11118727 · 23,000 mi

IN MAY 2017 MY FORD FUSION SPORT LOST POWER TO THE WHEELS WHILE ACCELERATING, I WAS ABLE TO BRAKE AND COAST TO A STOP ON THE SIDE OF THE ROAD. TURNED VEHICLE OFF AND ISSUE WENT AWAY. TOOK CAR TO BOB RORHMAN DEALERSHIP IN SCHAUMBURG IL, FORD AND DEALERSHIP STATES NTF, NO TROUBLE FOUND, FORD CORPORATE SERVICE MANAGERS ALSO SAID NTF, CASE FILE 12313619-N2S9X3. ON AUGUST 7TH, 2018 THE ISSUE HAPPENED AGAIN AS I WAS LEAVING WORK, I ACCELERATED AND CAR WENT INTO LIMP MODE. I PROCEEDED TO THE SIDE OF THE ROAD AS I WAS GETTING HONKED AT BY OTHER DRIVER…

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18
ODI 11057640 · 10,815 mi

CAR SHUT OFF WHILE STOPPED AT A RED LIGHT WITH NO WARNING AND THEN WHEN I WENT TO RESUME DRIVING THE CAR SAID IT WAS IN ACCESSORY MODE. I STARTED TO ROLL BACK AS I TOOK MY FOOT OFF THE BRAKE. I WAS ABLE TO TURN OFF THE CAR AND RESTART IT. I PULLED OVER FOR A LITTLE WHILE AND STOPPED AND RESTARTED THE VEHICLE SEVERAL TIMES BEFORE FEELING SAFE TO PROCEED. THERE WERE SEVERAL OTHER CARS BEHIND ME WHEN THIS OCCURRED AND I AM THANKFUL I DID NOT ROLL BACK INTO ONE OF THEM. I TOOK IT TO THE DEALERSHIP AND THEY WERE UNABLE TO TELL ME WHAT CAUSED THIS PR…

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ODI 11104831 · 33,340 mi

ON FRIDAY, JUNE 29TH 2018, I REMOTE STARTED MY CAR AND WHEN I GOT INSIDE THE CAR I WAS PRESENTED WITH THE WRENCH ICON AND IT SAID TO SEE THE MANUAL. I CHECKED THE MANUAL AND IT SAID THAT IT HAD SOMETHING TO DO WITH A POWERTRAIN FAULT. LIGHT WENT OFF ABOUT 3-5 LATER. AS I WAS DRIVING, I CAME TO A RED LIGHT AND WHEN IT TURNED GREEN, I GAVE IT GAS AND THE CAR WANTED TO STALL (RPM LEVELS DROPPED TO 500 OR LOWER RPM). IT DID IT AGAIN THE SAME DAY, BUT AT A LATER TIME. ALSO, WHEN I START BRAKING THE CAR'S RPM LEVELS GOES UP TO 3-4K RPMS WHEN BRAKING …

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ODI 11181239 · 25,000 mi

ENGINE SHUTS OFF WHILE DRIVING IN MOTION, MAKING LEFT TURN FROM MAIN STREET INTO PARKING LOT - VEHICLE SHUT OFF, DISPLAYED ENGINE LIGHT AND WRENCH. VEHICLE PUT INTO PARK AND RESTARTED. UNKNOWN STATIONARY, BRAKING AT TRAFFIC SIGNAL - VEHICLE SHUT OFF, DISPLAYED ENGINE LIGHT AND WRENCH. VEHICLE PUT IN PARK AND RESTARTED. UNKNOWN IN MOTION, MAKING LEFT TURN FROM ONE 2 LANE ROAD TO ANOTHER 2 LANE ROAD - VEHICLE SHUT OFF, DISPLAYED ENGINE LIGHT AND WRENCH. DISPLAY READ SEE MANUAL - SERVICE ADVANCE TRAC. VEHICLE PUT IN PARK AND RESTARTED. U…

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8
ODI 11307701 · 90,000 mi

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE BRAKE LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO HERITAGE FORD 2100 SISK RD, MODESTO, CA 95350, FOR AN OIL CHANGE AND THE CONTACT INFORMED THE DEALER ABOUT THE FAILURE. THE DEALER INFORMED THE CONTACT BRAKE FLUID WAS PUT INTO THE VEHICLE IN ORDER TO REPAIR THE FAILURE. THE VEHICLE WAS REPAIR HOWEVER, A DAY LATER THE FAILURE RECURRED. THE CONTACT MENTIONED THAT A WHOLE CAN OF BRAKE FLUID WAS REPLENISHED IN THE VEHICLE. THE VE…

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ODI 11469333 · 72,000 mi

The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked in her driveway on a hill without the emergency brakes, the vehicle rolled down the hill and bumped into her husband's parked vehicle. The contact took the vehicle to a local dealer but was unable to duplicate the failure. The contact stated on April 2022, while she was driving at an unknown speed, the vehicle began to shake and failed to go over 50 mph. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where i…

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ODI 11516518

Failure of vacuum pump caused the brakes and engine to fail on the highway. No warning indications appeared until after the vehicle was brought to a stop. The vehicle was diagnosed at Riser Ford. The mechanics claim that a plastic part in the vacuum pump system broke. After further research I found that this a common occurrence with the Eco boost engines. An investigation is warranted, Ford's negligence and poor build quality has become a safety concern.

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1
ODI 11044825 · 15 mi

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING 60 MPH, THE VEHICLE PULLED TO THE LEFT AND SWAYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. BEFORE MAKING AN APPOINTMENT WITH SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746 [phone removed]), THE VEHICLE STARTED PULLING TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED AIR. ANOTHER TECHNICIAN DIAGNOSED THE VEHICLE AND REVEALED THAT THE FRONT CAMBER AND REAR TOE FAILED. THE REPAIRS NEEDED WERE UNKNOWN AND THE VEHICLE WA…

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4
ODI 11516578 · 105,000 mi

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that while coming to a stop at a stop signal, the vehicle jerked forward. The contact stated that the failure recurred after shifting into reverse(R). The contact also stated that while his wife was driving at an undisclosed speed, the brake pedal was depressed but the vehicle failed to respond. No warning lights were illuminated. The …

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ODI 11519050 · 113,275 mi

The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle failed to start. Additionally, while driving at an undisclosed speed, the transmission shifted out of gear unintendedly. The contact stated that the passenger's and driver's side windows failed to operate as needed. The contact also noticed excessive fluid underneath the vehicle. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The vehicle was taken to the dealer, who performed unknown repairs to…

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ODI 11661779 · 97,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was stuck in gear while accelerating from a stop. The contact stated that the vehicle failed to move. The brake and ABS warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission bushing needed to be replaced. The vehicle was repaired, but the failure recurred. While reversing, the vehicle became stuck in the street. The contacts' son was able to maneuver the gears, and the vehicle started moving. The local deale…

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Engine And Engine Cooling
28
ODI 11422849 · 129,000 mi

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to a parts store for the vehicle to be diagnosed. The contact was informed of a cylinder misfire on cylinder #2. The contact took the vehicle to an independent mechanic to be repaired however, the failure persisted. The contact took the vehicle back to the mechanic who replaced three additional cylinders however, the repairs failed to fix the vehicle. The mechanic diagnosed the f…

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ODI 11487195 · 66,000 mi

The contact's son owns a 2017 Ford Fusion. The contact stated that the vehicle would fail to start up after multiple attempts. Additionally, the vehicle stalled while driving at various speeds without warning. The contact also stated that white and blueish colored smoke was coming from tailpipe. The vehicle was towed to a dealer and a diagnostic test discovered that coolant had leaked into the engine cylinder. The manufacturer was notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mil…

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ODI 11508986 · 58,000 mi

The contact’s son owns a 2017 Ford Fusion. The contact stated that while his son was driving at an undisclosed speed, the vehicle hesitated and the engine misfired. The check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 58,000.

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2
ODI 11603424 · 78,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that while driving at various speeds the vehicle would not properly accelerate. The vehicle was taken to the local mechanic who diagnosed that the transmission was faulty. The transmission was rebuilt and the failure was remedied. The vehicle later experienced engine failures causing the check engine light to illuminate, a slushing liquid sound was present inside the dashboard and the vehicle had experienced harsh driving. The vehicle was taken to the local dealer who diagnosed that the en…

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ODI 11655454 · 55,352 mi

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the power train fault message was displayed, and check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion into the cylinders, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer…

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Electrical System
21
ODI 10904931 · 2,000 mi

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. T…

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ODI 11003273 · 17,000 mi

I PURCHASED THIS CAR ON 8/31/16 AND ON 11/28/16 THE DREADED DEAD BATTERY PROBLEMS STARTED. I TOOK IN IT, THEY REPLACED THE BATTERY ON 11/28 SAID THAT IT WAS PROBABLY JUST A FAULTY BATTERY FROM THE MANUFACTURE AND THAT IT HAPPENS, RARELY BUT IT HAPPENS. ON 12/31/17 I WENT TO START MY CAR AND IT AGAIN WOULD NOT START. EACH TIME THAT THIS HAS HAPPENED, I HAVE TO MANUALLY UNLOCK MY CAR BY TAKING OFF A PIECE OF THE DOOR HANDLE TO EXPOSE THE KEY HOLE AND THE DOME LIGHTS OR DASH LIGHTS DO NOT COME ON, THAT'S MY DEAD GIVEAWAY THAT IT WONT START. WHEN I…

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ODI 11051350 · 18,676 mi

HAVE HAD CAR FOR JUST ONE YEAR 18676 MILES AND IT HAS TURNED OFF RANDOMLY 3 TIMES DURING THIS TIME. RANDOMLY UNDER LIGHT DRIVING CONDITIONS WHILE MAKING A TURN THE CAR LOOSES POWER AND WHEN YOU LOOK AT THE DASH IT SAYS FULL ACCESSORY LIKE YOU JUST PUSHED THE BUTTON WITH OUT TOUCHING THE BRAKE TO START. ONCE COASTED TO A SAFE LOCATION YOU CAN RESTART THE CAR AND EVERYTHING RUNS FINE. NO CODES ARE LOGGED WHEN THIS ISSUE OCCURS. THIS COULD BE A SERIOUS ISSUE AS YOU HAVE NO WARNING WHEN IT HAPPENS AND IT LEAVES THE CAR WITHOUT POWER.

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16
ODI 10904931 · 2,000 mi

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. T…

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ODI 11072852 · 21,000 mi

DRIVING ON ROAD ROUGHLY 40 MPH AND VEHICLE COMPLETELY LOST POWER. CAR LOST POWER AND STARTED SLOWING DOWN. ERROR MESSAGE ON THE DASH "FULL ACCESSORY POWER ACTIVE:. NEEDED TO IMMEDIATELY PULL OFF TO THE RIGHT OF THE ROAD IN ORDER TO AVOID TRAFFIC. THIS IS A SERIOUS ISSUE.

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ODI 11118727 · 23,000 mi

IN MAY 2017 MY FORD FUSION SPORT LOST POWER TO THE WHEELS WHILE ACCELERATING, I WAS ABLE TO BRAKE AND COAST TO A STOP ON THE SIDE OF THE ROAD. TURNED VEHICLE OFF AND ISSUE WENT AWAY. TOOK CAR TO BOB RORHMAN DEALERSHIP IN SCHAUMBURG IL, FORD AND DEALERSHIP STATES NTF, NO TROUBLE FOUND, FORD CORPORATE SERVICE MANAGERS ALSO SAID NTF, CASE FILE 12313619-N2S9X3. ON AUGUST 7TH, 2018 THE ISSUE HAPPENED AGAIN AS I WAS LEAVING WORK, I ACCELERATED AND CAR WENT INTO LIMP MODE. I PROCEEDED TO THE SIDE OF THE ROAD AS I WAS GETTING HONKED AT BY OTHER DRIVER…

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0—
19
ODI 11003273 · 17,000 mi

I PURCHASED THIS CAR ON 8/31/16 AND ON 11/28/16 THE DREADED DEAD BATTERY PROBLEMS STARTED. I TOOK IN IT, THEY REPLACED THE BATTERY ON 11/28 SAID THAT IT WAS PROBABLY JUST A FAULTY BATTERY FROM THE MANUFACTURE AND THAT IT HAPPENS, RARELY BUT IT HAPPENS. ON 12/31/17 I WENT TO START MY CAR AND IT AGAIN WOULD NOT START. EACH TIME THAT THIS HAS HAPPENED, I HAVE TO MANUALLY UNLOCK MY CAR BY TAKING OFF A PIECE OF THE DOOR HANDLE TO EXPOSE THE KEY HOLE AND THE DOME LIGHTS OR DASH LIGHTS DO NOT COME ON, THAT'S MY DEAD GIVEAWAY THAT IT WONT START. WHEN I…

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ODI 11019824 · 100 mi

SINCE PURCHASING THE CAR IN JANUARY OF 2017 I HAVE NOT BEEN ABLE TO CONNECT MY SMARTPHONE TO THE NAVIGATION SYSTEM ON THE SCREEN IT WILL WORK SOMETIMES EVEN THOUGH I DOWNLOAD THE APPROPRIATE APPS FOR MY PHONE IT WILL NOT CONNECT. I HAVE TAKEN THE CAR IN 3 DIFFERENT OCCASIONS TO FORD OF MONTEBELLO AND THE PROBLEM PERSISTS. THE TOUCHSCREEN ALSO HAS FLICKERED AND TURN ON OFF NUMEROUS TIMES WHILE I WAS DRIVING THE CAR. BOTH OF MY FRONT DRIVER SIDE WINDOW AND PASSENGER WINDOW HAVE HAD A TENDENCY TO NOT ROLL ALL THE WAY UP AND AT THE SAME TIME RO…

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ODI 11051350 · 18,676 mi

HAVE HAD CAR FOR JUST ONE YEAR 18676 MILES AND IT HAS TURNED OFF RANDOMLY 3 TIMES DURING THIS TIME. RANDOMLY UNDER LIGHT DRIVING CONDITIONS WHILE MAKING A TURN THE CAR LOOSES POWER AND WHEN YOU LOOK AT THE DASH IT SAYS FULL ACCESSORY LIKE YOU JUST PUSHED THE BUTTON WITH OUT TOUCHING THE BRAKE TO START. ONCE COASTED TO A SAFE LOCATION YOU CAN RESTART THE CAR AND EVERYTHING RUNS FINE. NO CODES ARE LOGGED WHEN THIS ISSUE OCCURS. THIS COULD BE A SERIOUS ISSUE AS YOU HAVE NO WARNING WHEN IT HAPPENS AND IT LEAVES THE CAR WITHOUT POWER.

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6
ODI 11268128

BRAKE ARE NOT WORKING

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ODI 11517370 · 138,000 mi

The contact owns a 2016 Ford Fusion. The contact stated that while depressing the brake pedal; brake fluid was seen leaking from underneath the front passenger’s side wheel. Additionally, the vehicle would not immediately start while pressing the brake pedal and START/STOP button. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 138,000.

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ODI 11533340

Due to transmission issues from what in hearing. The cars front end locked up while i was driving. I could not push the car out of the steeet. It is stuck in park. Luckily I wasn't on the freeway. But I was on a busy street and the police had to block the road.

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2
ODI 11445901

I drove about 11 miles total to get on the interstate, when I was about 7-9miles into my drive, my steering wheel started to lock up. I slammed on my breaks, and kept twisting and turning my steering wheel for about 2 miles to the nearest gas station. I had tons of lights pop up on my dash and they said my steering system is failed. Something along those lines. It said something about my shifter being messed up as well? I have had 0 lights on, 0 warnings, nothing. If I was going any faster than I was I could’ve been seriously injured. I almost …

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ODI 11707501

Car warning states “steering assist fault service required” total loss of power steering in the vehicle after sat parked for a week, vehicle started without issue, no warning codes can be found with OBDII scanner

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0
Unknown Or Other
19
ODI 11003273 · 17,000 mi

I PURCHASED THIS CAR ON 8/31/16 AND ON 11/28/16 THE DREADED DEAD BATTERY PROBLEMS STARTED. I TOOK IN IT, THEY REPLACED THE BATTERY ON 11/28 SAID THAT IT WAS PROBABLY JUST A FAULTY BATTERY FROM THE MANUFACTURE AND THAT IT HAPPENS, RARELY BUT IT HAPPENS. ON 12/31/17 I WENT TO START MY CAR AND IT AGAIN WOULD NOT START. EACH TIME THAT THIS HAS HAPPENED, I HAVE TO MANUALLY UNLOCK MY CAR BY TAKING OFF A PIECE OF THE DOOR HANDLE TO EXPOSE THE KEY HOLE AND THE DOME LIGHTS OR DASH LIGHTS DO NOT COME ON, THAT'S MY DEAD GIVEAWAY THAT IT WONT START. WHEN I…

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ODI 11051350 · 18,676 mi

HAVE HAD CAR FOR JUST ONE YEAR 18676 MILES AND IT HAS TURNED OFF RANDOMLY 3 TIMES DURING THIS TIME. RANDOMLY UNDER LIGHT DRIVING CONDITIONS WHILE MAKING A TURN THE CAR LOOSES POWER AND WHEN YOU LOOK AT THE DASH IT SAYS FULL ACCESSORY LIKE YOU JUST PUSHED THE BUTTON WITH OUT TOUCHING THE BRAKE TO START. ONCE COASTED TO A SAFE LOCATION YOU CAN RESTART THE CAR AND EVERYTHING RUNS FINE. NO CODES ARE LOGGED WHEN THIS ISSUE OCCURS. THIS COULD BE A SERIOUS ISSUE AS YOU HAVE NO WARNING WHEN IT HAPPENS AND IT LEAVES THE CAR WITHOUT POWER.

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ODI 11340555 · 59,867 mi

TURNED CAR ON AND IMMEDIATELY RECEIVED THE SHIFT SYS FAULT SERVICE REQUIRED WARNING. CAR WOULD NOT GO INTO GEAR AS WELL AS THE PARKING BRAKE WOULD NOT GO OFF. ATTEMPTED TO UTILIZE THE KEY HOLE IN THE CENTER CONSOLE, DID NOT ASSIST AT ALL. TOW TRUCK MOVED CAR TO THE HOUSE FOR US. THE CAR WAS STATIONARY DURING THE ATTEMPTING TO MOVE INTO DRIVE.

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18
ODI 11057640 · 10,815 mi

CAR SHUT OFF WHILE STOPPED AT A RED LIGHT WITH NO WARNING AND THEN WHEN I WENT TO RESUME DRIVING THE CAR SAID IT WAS IN ACCESSORY MODE. I STARTED TO ROLL BACK AS I TOOK MY FOOT OFF THE BRAKE. I WAS ABLE TO TURN OFF THE CAR AND RESTART IT. I PULLED OVER FOR A LITTLE WHILE AND STOPPED AND RESTARTED THE VEHICLE SEVERAL TIMES BEFORE FEELING SAFE TO PROCEED. THERE WERE SEVERAL OTHER CARS BEHIND ME WHEN THIS OCCURRED AND I AM THANKFUL I DID NOT ROLL BACK INTO ONE OF THEM. I TOOK IT TO THE DEALERSHIP AND THEY WERE UNABLE TO TELL ME WHAT CAUSED THIS PR…

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ODI 11104831 · 33,340 mi

ON FRIDAY, JUNE 29TH 2018, I REMOTE STARTED MY CAR AND WHEN I GOT INSIDE THE CAR I WAS PRESENTED WITH THE WRENCH ICON AND IT SAID TO SEE THE MANUAL. I CHECKED THE MANUAL AND IT SAID THAT IT HAD SOMETHING TO DO WITH A POWERTRAIN FAULT. LIGHT WENT OFF ABOUT 3-5 LATER. AS I WAS DRIVING, I CAME TO A RED LIGHT AND WHEN IT TURNED GREEN, I GAVE IT GAS AND THE CAR WANTED TO STALL (RPM LEVELS DROPPED TO 500 OR LOWER RPM). IT DID IT AGAIN THE SAME DAY, BUT AT A LATER TIME. ALSO, WHEN I START BRAKING THE CAR'S RPM LEVELS GOES UP TO 3-4K RPMS WHEN BRAKING …

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ODI 11181239 · 25,000 mi

ENGINE SHUTS OFF WHILE DRIVING IN MOTION, MAKING LEFT TURN FROM MAIN STREET INTO PARKING LOT - VEHICLE SHUT OFF, DISPLAYED ENGINE LIGHT AND WRENCH. VEHICLE PUT INTO PARK AND RESTARTED. UNKNOWN STATIONARY, BRAKING AT TRAFFIC SIGNAL - VEHICLE SHUT OFF, DISPLAYED ENGINE LIGHT AND WRENCH. VEHICLE PUT IN PARK AND RESTARTED. UNKNOWN IN MOTION, MAKING LEFT TURN FROM ONE 2 LANE ROAD TO ANOTHER 2 LANE ROAD - VEHICLE SHUT OFF, DISPLAYED ENGINE LIGHT AND WRENCH. DISPLAY READ SEE MANUAL - SERVICE ADVANCE TRAC. VEHICLE PUT IN PARK AND RESTARTED. U…

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0
19
ODI 11003273 · 17,000 mi

I PURCHASED THIS CAR ON 8/31/16 AND ON 11/28/16 THE DREADED DEAD BATTERY PROBLEMS STARTED. I TOOK IN IT, THEY REPLACED THE BATTERY ON 11/28 SAID THAT IT WAS PROBABLY JUST A FAULTY BATTERY FROM THE MANUFACTURE AND THAT IT HAPPENS, RARELY BUT IT HAPPENS. ON 12/31/17 I WENT TO START MY CAR AND IT AGAIN WOULD NOT START. EACH TIME THAT THIS HAS HAPPENED, I HAVE TO MANUALLY UNLOCK MY CAR BY TAKING OFF A PIECE OF THE DOOR HANDLE TO EXPOSE THE KEY HOLE AND THE DOME LIGHTS OR DASH LIGHTS DO NOT COME ON, THAT'S MY DEAD GIVEAWAY THAT IT WONT START. WHEN I…

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ODI 11019824 · 100 mi

SINCE PURCHASING THE CAR IN JANUARY OF 2017 I HAVE NOT BEEN ABLE TO CONNECT MY SMARTPHONE TO THE NAVIGATION SYSTEM ON THE SCREEN IT WILL WORK SOMETIMES EVEN THOUGH I DOWNLOAD THE APPROPRIATE APPS FOR MY PHONE IT WILL NOT CONNECT. I HAVE TAKEN THE CAR IN 3 DIFFERENT OCCASIONS TO FORD OF MONTEBELLO AND THE PROBLEM PERSISTS. THE TOUCHSCREEN ALSO HAS FLICKERED AND TURN ON OFF NUMEROUS TIMES WHILE I WAS DRIVING THE CAR. BOTH OF MY FRONT DRIVER SIDE WINDOW AND PASSENGER WINDOW HAVE HAD A TENDENCY TO NOT ROLL ALL THE WAY UP AND AT THE SAME TIME RO…

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ODI 11051350 · 18,676 mi

HAVE HAD CAR FOR JUST ONE YEAR 18676 MILES AND IT HAS TURNED OFF RANDOMLY 3 TIMES DURING THIS TIME. RANDOMLY UNDER LIGHT DRIVING CONDITIONS WHILE MAKING A TURN THE CAR LOOSES POWER AND WHEN YOU LOOK AT THE DASH IT SAYS FULL ACCESSORY LIKE YOU JUST PUSHED THE BUTTON WITH OUT TOUCHING THE BRAKE TO START. ONCE COASTED TO A SAFE LOCATION YOU CAN RESTART THE CAR AND EVERYTHING RUNS FINE. NO CODES ARE LOGGED WHEN THIS ISSUE OCCURS. THIS COULD BE A SERIOUS ISSUE AS YOU HAVE NO WARNING WHEN IT HAPPENS AND IT LEAVES THE CAR WITHOUT POWER.

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3
ODI 11512550

Upon trying to stop at a stop sign my son was unable to stop in time and rolled into the roadway which caused a collision with another vehicle. He depressed the brakes and clearly heard a grinding noise and never felt the pumping feeling under his foot for the antilock breaks. He thought he couldnt stop due to ice on the roadway, but have since seen the brake recall on my vehicle. The accident caused the vehicle to become a total loss. The witnesses said my son stopped at the stop sing and pulled into the roadway in front of car going 50mph. Th…

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ODI 11589962 · 123,523 mi

My brakes are grinding squealing/rattling and i have pads replaced, no rotor wear, not sure what’s wrong. I’ve brought my car in to be serviced 3+ times and have left with no fixed car and worse brakes. When i bring up issues with my car that are related to the recalls the car has, they tell me those recalls don’t apply to my car although im having the same problems. My brakes have progressively gotten worse/louder and the pressure on my pedals is not the same. I’m scared to drive my car and i have been trying to get it fixed for months. This i…

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ODI 11689479

I am a single mother raising my 6-year-old daughter on my own. This past year has been extremely difficult, as my car has been constantly in and out of repair shops. I have spent more than $8,000 in the last year and a half on unexpected repairs, many of them involving serious safety issues. I was never informed about the recall and never received any notice. This situation has caused me a lot of stress and hardship, and I am asking for guidance and support to help me through it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT …

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1
ODI 11355663 · 70,000 mi

I WAS DRIVING HOME ONE NIGHT ON GORDON DR IN RUSTON, LOUISIANA WHEN AN ANIMAL ENTERED THE ROAD SO I STEERED TO THE LEFT TO AVOID THE ANIMAL AND SUDDENLY LOSS CONTROL OF STEERING. THIS CAUSED ME TO CRASH INTO A DITCH WITH A CEMENT DRAIN. MY CAR PROCEEDED TO DRAG ON THE GROUND SO I DID NOT DRIVE IT AND REPORTED IT TO INSURANCE AND IT WAS DECLARED TOTALED.

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0
Service Brakes
9
ODI 10949943 · 1,650 mi

WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH THE CAR SHUT OFF.

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ODI 11266426 · 50,000 mi

WHILE DRIVING IN TRAFFIC NEWER STYLE VACUUM PUMP FAILED IN MY 2017 FORD FUSION ALMOST REAR ENDED A TRUCK WHILE DIDNT KNOW WHAT THE PROBLEM WAS TALKED TO A FEW FORD DEALERS THAT TOLD ME IT WOULD BE OVER A WEEK BEFORE I WOULD BE ABLE TO GET MY CAR SERVICED. SO I STARTED TO TEST MY MY PARTS GOT A P0012 AND P0014 CODE AND PINPOINTED A DESTROYED VACUUM PUMP THAT HAD NO SUCTION.BREAKS ASSISTANCE WAS LOST

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ODI 11515696

Brake failure - major near miss accident on Sunday March 26, 2023.

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8
ODI 11307701 · 90,000 mi

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE BRAKE LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO HERITAGE FORD 2100 SISK RD, MODESTO, CA 95350, FOR AN OIL CHANGE AND THE CONTACT INFORMED THE DEALER ABOUT THE FAILURE. THE DEALER INFORMED THE CONTACT BRAKE FLUID WAS PUT INTO THE VEHICLE IN ORDER TO REPAIR THE FAILURE. THE VEHICLE WAS REPAIR HOWEVER, A DAY LATER THE FAILURE RECURRED. THE CONTACT MENTIONED THAT A WHOLE CAN OF BRAKE FLUID WAS REPLENISHED IN THE VEHICLE. THE VE…

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ODI 11469333 · 72,000 mi

The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked in her driveway on a hill without the emergency brakes, the vehicle rolled down the hill and bumped into her husband's parked vehicle. The contact took the vehicle to a local dealer but was unable to duplicate the failure. The contact stated on April 2022, while she was driving at an unknown speed, the vehicle began to shake and failed to go over 50 mph. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where i…

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ODI 11516518

Failure of vacuum pump caused the brakes and engine to fail on the highway. No warning indications appeared until after the vehicle was brought to a stop. The vehicle was diagnosed at Riser Ford. The mechanics claim that a plastic part in the vacuum pump system broke. After further research I found that this a common occurrence with the Eco boost engines. An investigation is warranted, Ford's negligence and poor build quality has become a safety concern.

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0
6
ODI 11268128

BRAKE ARE NOT WORKING

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ODI 11517370 · 138,000 mi

The contact owns a 2016 Ford Fusion. The contact stated that while depressing the brake pedal; brake fluid was seen leaking from underneath the front passenger’s side wheel. Additionally, the vehicle would not immediately start while pressing the brake pedal and START/STOP button. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 138,000.

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ODI 11533340

Due to transmission issues from what in hearing. The cars front end locked up while i was driving. I could not push the car out of the steeet. It is stuck in park. Luckily I wasn't on the freeway. But I was on a busy street and the police had to block the road.

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3
ODI 11512550

Upon trying to stop at a stop sign my son was unable to stop in time and rolled into the roadway which caused a collision with another vehicle. He depressed the brakes and clearly heard a grinding noise and never felt the pumping feeling under his foot for the antilock breaks. He thought he couldnt stop due to ice on the roadway, but have since seen the brake recall on my vehicle. The accident caused the vehicle to become a total loss. The witnesses said my son stopped at the stop sing and pulled into the roadway in front of car going 50mph. Th…

Look up ODI 11512550 at NHTSA ↗

ODI 11589962 · 123,523 mi

My brakes are grinding squealing/rattling and i have pads replaced, no rotor wear, not sure what’s wrong. I’ve brought my car in to be serviced 3+ times and have left with no fixed car and worse brakes. When i bring up issues with my car that are related to the recalls the car has, they tell me those recalls don’t apply to my car although im having the same problems. My brakes have progressively gotten worse/louder and the pressure on my pedals is not the same. I’m scared to drive my car and i have been trying to get it fixed for months. This i…

Look up ODI 11589962 at NHTSA ↗

ODI 11689479

I am a single mother raising my 6-year-old daughter on my own. This past year has been extremely difficult, as my car has been constantly in and out of repair shops. I have spent more than $8,000 in the last year and a half on unexpected repairs, many of them involving serious safety issues. I was never informed about the recall and never received any notice. This situation has caused me a lot of stress and hardship, and I am asking for guidance and support to help me through it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT …

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1
ODI 10949943 · 1,650 mi

WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH THE CAR SHUT OFF.

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1
ODI 11543360 · 58,000 mi

The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 20–30 MPH, the brake pedal was depressed, but there was resistance, and the brakes was slow to respond. While driving approximately 50 MPH, the brake pedal was firm and had to be pumped several times to respond. The contact stated that the brake hose had ruptured. The brake fluid warning light was illuminated. The contact was able to get the vehicle off the road. The vehicle was towed to the local dealer and the contact was informed that there was brake fluid on…

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Steering
2
ODI 10949943 · 1,650 mi

WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH THE CAR SHUT OFF.

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ODI 11746906

I am the owner of a 2017 Ford Fusion with 61,000 miles on the odometer. Please note that I have always taken good care of my car, having it serviced promptly when required. In recent weeks, I have had to replace my complete steering rack (cost $4,500) and two weeks later, my 1.7-liter Ecoboost engine due to a coolant leak into the number two cylinder at a cost of $6,700. Ford has known about both problems for years and they have resulted in both class action and small claims suits against the company. Regarding the engine, Ford issued Customer …

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1
ODI 11044825 · 15 mi

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING 60 MPH, THE VEHICLE PULLED TO THE LEFT AND SWAYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. BEFORE MAKING AN APPOINTMENT WITH SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746 [phone removed]), THE VEHICLE STARTED PULLING TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED AIR. ANOTHER TECHNICIAN DIAGNOSED THE VEHICLE AND REVEALED THAT THE FRONT CAMBER AND REAR TOE FAILED. THE REPAIRS NEEDED WERE UNKNOWN AND THE VEHICLE WA…

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0
2
ODI 11445901

I drove about 11 miles total to get on the interstate, when I was about 7-9miles into my drive, my steering wheel started to lock up. I slammed on my breaks, and kept twisting and turning my steering wheel for about 2 miles to the nearest gas station. I had tons of lights pop up on my dash and they said my steering system is failed. Something along those lines. It said something about my shifter being messed up as well? I have had 0 lights on, 0 warnings, nothing. If I was going any faster than I was I could’ve been seriously injured. I almost …

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ODI 11707501

Car warning states “steering assist fault service required” total loss of power steering in the vehicle after sat parked for a week, vehicle started without issue, no warning codes can be found with OBDII scanner

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1
ODI 11355663 · 70,000 mi

I WAS DRIVING HOME ONE NIGHT ON GORDON DR IN RUSTON, LOUISIANA WHEN AN ANIMAL ENTERED THE ROAD SO I STEERED TO THE LEFT TO AVOID THE ANIMAL AND SUDDENLY LOSS CONTROL OF STEERING. THIS CAUSED ME TO CRASH INTO A DITCH WITH A CEMENT DRAIN. MY CAR PROCEEDED TO DRAG ON THE GROUND SO I DID NOT DRIVE IT AND REPORTED IT TO INSURANCE AND IT WAS DECLARED TOTALED.

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1
ODI 10949943 · 1,650 mi

WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH THE CAR SHUT OFF.

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—0
Service Brakes, Hydraulic
1
ODI 11521112 · 82,000 mi

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the brake pedal was spongy. The brake pedal went to the floorboard. The check engine warning light was illuminated. The vehicle was towed to the de…

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4
ODI 11516578 · 105,000 mi

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that while coming to a stop at a stop signal, the vehicle jerked forward. The contact stated that the failure recurred after shifting into reverse(R). The contact also stated that while his wife was driving at an undisclosed speed, the brake pedal was depressed but the vehicle failed to respond. No warning lights were illuminated. The …

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ODI 11519050 · 113,275 mi

The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle failed to start. Additionally, while driving at an undisclosed speed, the transmission shifted out of gear unintendedly. The contact stated that the passenger's and driver's side windows failed to operate as needed. The contact also noticed excessive fluid underneath the vehicle. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The vehicle was taken to the dealer, who performed unknown repairs to…

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ODI 11661779 · 97,000 mi

The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was stuck in gear while accelerating from a stop. The contact stated that the vehicle failed to move. The brake and ABS warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission bushing needed to be replaced. The vehicle was repaired, but the failure recurred. While reversing, the vehicle became stuck in the street. The contacts' son was able to maneuver the gears, and the vehicle started moving. The local deale…

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000
1
ODI 11543360 · 58,000 mi

The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 20–30 MPH, the brake pedal was depressed, but there was resistance, and the brakes was slow to respond. While driving approximately 50 MPH, the brake pedal was firm and had to be pumped several times to respond. The contact stated that the brake hose had ruptured. The brake fluid warning light was illuminated. The contact was able to get the vehicle off the road. The vehicle was towed to the local dealer and the contact was informed that there was brake fluid on…

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0—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

7 patterns with matching reports.

Warning lights and dashboard alerts

413 mentions · 37.2% of complaints

Median mileage: 81,286 mi (300 usable records).

ODI 11010655 · 1,884 mi

AT 1884 MILES, VEHICLE WOULD NOT START. WHEN JUMP STARTED, CHECK ENGINE LIGHT WAS ON. RETRIEVED CODES FOR "ALMOST EVERY MODULE" HAD LOW VOLTAGE. BATTERY WAS CHARGED AND CODES WERE CLEARED. SERVICE TECH SAYS THERE ARE NO SERVICE MEMOS OR RECALLS. IT APPEARS 14 COMPLAINTS OF DEAD BATTERY ON THIS MAKE/MODEL WERE FILED ON CARCOMPLAINTS.COM: HTTPS://WWW.CARCOMPLAINTS.COM/FORD/FUSION/2017/ELECTRICAL/DEAD_BATTERY.SHTML

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ODI 11208323 · 59,000 mi

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED AND THE VEHICLE VIBRATED AND SHUTTERED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DISCOVERED COOLANT INSIDE CYLINDER NUMBER ONE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO PEORIA FORD (9130 W BELL RD, PEORIA, AZ) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE …

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ODI 11209245 · 70,000 mi

AS I WAS DRIVING ON THE HIGHWAY MY CAR ENGINE STARTED CUTTING OUT AND CHECK ENGINE LIGHT CAME ON. REPLACED SPARK PLUGS, FUEL FILTER AND COIL PACK. PROBLEM DID NOT RESOLVE. TOOK CAR TO CHAPMAN FORD IN SCOTTSDALE AZ. THEY FOUND THAT THE FUEL INJECTOR IN CYLINDER 2 HAD STUCK OPEN FLOODING THE CYLINDER WITH GASOLINE AND COMPROMISING LUBRICATION IN THAT CYLINDER. REPAIR REQUIRES REMOVING ENGINE AND REBUILDING IT. VEHICLE ONLY HAS 70,000 MILES ON IT OF WHICH 95% IS HIGHWAY MILES. IF I WOULDN'T HAVE KNOWN TO SWITCH IT TO SPORT MODE AND KEEP THE RPM UP…

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Stalling or loss of power

102 mentions · 9.2% of complaints

Median mileage: 72,000 mi (69 usable records).

ODI 10971844 · 7,000 mi

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFT MODEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

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ODI 11051151 · 300 mi

IN JULY 2017 I PURCHASED A 2017 FORD FUSION SPORT WITH THE 2.7 V6 WITHIN 300 MILES THE VEHICLE STALLED ON A HILL AND THE CAR STARTED TO ROLL BACKWARDS. I MADE AN APPOINTMENT AND BROUGHT THE CAR INTO THE DEALERSHIP I BOUGHT IT FROM. THEY SCANNED THE CAR AND NO CODES CAME UP AND SAID THERE IS NOTHING THEY CAN DO WITHOUT A CODE. I TOOK THE CAR AND CONTINUED TO DRIVE IT. IT STALLED SEVERAL MORE TIMES, BROUGHT IT IN AGAIN AND NO CODES. THEY TOLD ME FORD WOULD NOT APPROVE ANY REPAIRS ON THIS VEHICLE WITHOUT HAVING A CODE AND A CONFIRMED ISSUE. I'VE B…

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ODI 11051174 · 13,200 mi

UPON DECELERATING, MY CAR STALLED IN TRAFFIC. I WAS DRIVING ON A SUBURBAN CITY STREET AT APPROX. 35 MPH, AND DECELERATED TO A COMPLETE STOP. UPON PRESSING THE GAS TO START GOING AGAIN, I NOTICED THE ENGINE HAD SHUT OFF. THIS IS EXTREMELY UNSAFE, AS A CAR THAT LOSES POWER WHILE DRIVING COULD CAUSE A CRASH. I HAVE TAKEN MY CAR TO THE DEALERSHIP FOR INSPECTION.

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Brake response concerns

53 mentions · 4.8% of complaints

Median mileage: 82,000 mi (37 usable records).

ODI 11153731 · 71,000 mi

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY WITH THE BRAKE PEDAL DEPRESSED, THE TRANSMISSION FAILED. THE CONTACT ATTEMPTED TO PLACE THE VEHICLE IN THE DRIVE POSITION AND THE GEAR BECAME STUCK IN THE PARK POSITION. ALSO, THE "SHIFT SYSTEM FAULT, SEE MANUAL" MESSAGE APPEARED. THE VEHICLE WAS TOWED TO FIVE STAR FORD STONE MOUNTAIN (3800 US-78, SNELLVILLE, GEORGIA 30039, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE CABLE BUSHING WITHIN THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. IN ADDITION, THE DEALER R…

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ODI 11244412 · 81,932 mi

WHILE THE VEHICLE WAS STATIONARY WITH THE BRAKE PEDAL DEPRESSED, THE TRANSMISSION FAILED AFTER TRYING TO GO INTO REVERSE THE GEARS WOULD NOT CHANGE, I ATTEMPTED TO PLACE THE VEHICLE IN THE DRIVE POSITION AND THE GEAR BECAME STUCK IN THE PARK POSITION. THE "SHIFT SYSTEM FAULT, SEE MANUAL" MESSAGE APPEARED.

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ODI 11266888 · 70,000 mi

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DEPRESSING THE BRAKE PEDAL AND DRIVING UP A HILL, THE PEDAL DEPRESSED TO THE FLOORBOARD AND THE VEHICLE FAILED TO OPERATE WITHOUT WARNING. WHEN THE BRAKE PEDAL FAILED TO OPERATE, THE VEHICLE BEGAN TO ROLL BACKWARDS. THE CONTACT TOOK THE VEHICLE TO RIO VISTA FORD (1010 CA-12, RIO VISTA, CA 94571, [phone removed]) WHERE THEY AGREED THAT THE BRAKES WERE FAULTY. THE DEALER REPLACED THE BRAKES UNDER WARRANTY. WHILE DRIVING 40 MPH AND APPROACHING TRAFFIC, THE BRAKES FAILED AGAIN WITHOUT WARNING. AS A RES…

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Hard or delayed shifting

35 mentions · 3.2% of complaints

Median mileage: 79,000 mi (20 usable records).

ODI 11051372 · 25,000 mi

IT IS TORQUE CONVERTER CONNECTOR THAT SLAMS SUDDENLY AND MAKE THE CAR JERK WHILE IN MOTION NO MATTER WHAT SPEED I AM DOING..THE TORQUE CONVERTER DOES NOT CONNECT THE ENGINE TO THE TRANSMISSION SMOOTHLY .

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ODI 11234669 · 24,500 mi

UPDATE TO COMPLAINT 11229418 POSTED 7/4/19 CAR STAYED IN SHOP FOR A WEEK. REPLACED INPUT SHAFT, FLUID PUMP, FILTER, VALVE BODY, SOLENOID BODY, TORQUE CONVERTER, AND ANY ASSOCIATED GASKETS AND HARDWARE CAR IS GOING BACK TO THE SHOP TOMORROW DUE TO IT SHIFTING HARDER THAN BEFORE. SAFETY PARK FEATURE NO LONGER WORKS EITHER. CAN HEAR HARD SHIFTING WHEN CHANGING FROM PARK, REVERE, AND DRIVE. REVERSE IS THE WORST AND CAR SHAKES WITH EACH GEAR SELECTION. MOVES HARD AS IF I HIT SOMETHING WHEN PLACING INTO PARK.

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ODI 11290805

MY CAR IS JERKING AND THE CHECK ENGINE LIGHT HAS NOT COME ON IT HAS BEEN SINCE JULY AND THEY CAN'T TELL ME BUT IT A RECALL ON THE 2.0 LITER BUT NOT ON MINE FOR A 2.5 TORQUE CONVERTER THAT IS THE PROBLEM AND THE GUY AT FORD PLACE SAID IT WOULD BE 2700 TO FIX I WOULD RATHER RUN IT IN A RIVER WOW

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b

Steering assistance concerns

23 mentions · 2.1% of complaints

Median mileage: 56,500 mi (14 usable records).

ODI 11041970 · 80 mi

I WAS DRIVING IN THE HIGHWAY AND SUDDENLY THE WHEELS STOPPED FROM TURNING I ALMOST HAD AN ACCIDENT WHEN I TOUK THE EXIT AND THE LIGHT WENT ON INDICATES THE CAR NEED A SERVICE STEERING ASSIST FAULT, I TOOK IT TO FORD DEALER THER WAS NO EXPLANATION WHAT DID CAUSE THAT THEY TOLD ME THE STEERING BAR ROCK GET BROKEN BECAUSE YOU MAY HIT SOMETHING I EXPLAINED TO THEM THAT NOTHING HIT ME BBUT BECAUSE THEY HAVE NO EXPLANATION THEY MADE THAT UP SOMEONE NEED TO LOOK THAT UP THIS IS SO DANGEROUS ISSUE WHILE YOU DRIVING.

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ODI 11048423 · 13,000 mi

CAR WOULDN'T START AFTER SITTING IN THE DRIVEWAY WAY FOR 2 STRAIGHT DAYS. HAD IT TOWED TO DEALER AND AFTER CHECKING THE VEHICLE OUT, WAS TOLD I HAD A SEVERE ANT PROBLEM AND THE ANTS ATE THE WIRING IN THE FUSECOND BOX. HAD TO REPLACE FUSE BOX OUT OF POCKET BECAUSE I TOLD IT WAS NOT UNDER WARRANTY. I PURCHASED MY VEHICLE FEB 2017. PICKED UP MY VEHICLE AFTER REPAIRS AND A FEW MILES DOWN THE ROAD WHILE SITTING AT A RED LIGHT, MY VEHICLE SHUT DOWN WITH NO WARNING. NUMEROUS ERROR LIGHTS WERE ON, BUT COULDN'T RESTART THE CAR OR PUT INTO GEAR. AFTER…

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ODI 11196856 · 33,000 mi

YESTERDAY I WAS PARKED AT WORK, I GOT INTO MY CAR AND MY SERVICE ADVANCE TRAC LIGHT AND STEERING ASSIST FAULT LIGHT CAME ON. MY STEERING WHEEL WAS LOCKED AND I COULD NOT TURN THE WHEEL. I HAD NO WARNING AND NO PROBLEMS LEADING UP TO THIS.

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Battery drain and no-start mentions

21 mentions · 1.9% of complaints

Median mileage: 11,000 mi (10 usable records).

ODI 10904931 · 2,000 mi

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. T…

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ODI 10944330 · 5,000 mi

DEAD BATTERY ISSUE. BRAND NEW CAR SITTING FOR 6 DAYS HAS BATTERY GO BELOW "MINIMUM START" AND WHEN START BUTTON IS PRESSED, ENTIRE CAR GOES DEAD. ISSUE IS NOT ISOLATED TO ONLY MY CAR. MANY OWNERS HAVE EXPERIENCED THIS PROBLEM ONLY TO BE TOLD THAT IT'S "NOT A PROBLEM". THE FORD FUSION SPORT FORUM HAS TONS OF PEOPLE COMPLAINING (HTTP://WWW.FUSIONSPORTFORUMS.COM/FORUM/257-FUSION-V6-SPORT-AUDIO-ELECTRONICS-LIGHTING/3770-DEAD-BATTERY.HTML). WHEN I CONTACTED FORD CORPORATE CUSTOMER SERVICE, I WAS TOLD THAT THERE ARE NO "RECALLS NOR TECHNICAL SER…

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ODI 11003273 · 17,000 mi

I PURCHASED THIS CAR ON 8/31/16 AND ON 11/28/16 THE DREADED DEAD BATTERY PROBLEMS STARTED. I TOOK IN IT, THEY REPLACED THE BATTERY ON 11/28 SAID THAT IT WAS PROBABLY JUST A FAULTY BATTERY FROM THE MANUFACTURE AND THAT IT HAPPENS, RARELY BUT IT HAPPENS. ON 12/31/17 I WENT TO START MY CAR AND IT AGAIN WOULD NOT START. EACH TIME THAT THIS HAS HAPPENED, I HAVE TO MANUALLY UNLOCK MY CAR BY TAKING OFF A PIECE OF THE DOOR HANDLE TO EXPOSE THE KEY HOLE AND THE DOME LIGHTS OR DASH LIGHTS DO NOT COME ON, THAT'S MY DEAD GIVEAWAY THAT IT WONT START. WHEN I…

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Matching rule\b(parasitic drain|battery drain\w*|dead battery|won.t start|would not start|no.start)\b

Fuel smell or leak mentions

2 mentions · 0.2% of complaints

Median mileage: Unavailable (0 usable records).

ODI 11456362

on 2/13/2022 while in Orlanda Florida only at @ 29K miles, engine light came on steady, but with no rise in temp - Dealer told me to drive it home (Chicago) it went out, then later came on solid again running rough, with leaking fuel and coolant inside and outside, and burning smoking exhaust and at strong smell of fuel everywhere = Fire hazard. Another delaer replaced long-block and told me it was a known issue found on an internal Ford Tech Serv Bullettin they were not allowed to give or show me. Should have been recalled.

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ODI 11685483

NHTSA COMPLAINT - 2017 Ford Fusion Energi Titanium (VIN: REDACTED) - [XXX] (Collision) Q1: FAILED COMPONENT Battery Energy Control Module (BECM) and hybrid battery cell balancing circuits failed post-collision. Per Ford Recall 23V-440, Current Interrupt Device causes excess voltage, fire risk, toxic gas exposure. DTCs: U1027 (ABS/ECM loss), P2450/P2451 (EVAP stuck open/closed), P0DD2/P0DD6/P0DDE (battery cell balancing circuits H/J/K/M stuck off). Vehicle available for inspection. Q2: SAFETY RISKS Sudden power loss, fire risk, CO/HF toxic g…

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Matching rule\b(fuel leak\w*|gas leak\w*|gas(?:oline)? smell|smell\w* (?:of )?(?:fuel|gas))\b