Auto Recall Watch
U.S. public vehicle records

2017 Kia SOUL: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

272 owner complaints analyzed

1 distinct recall campaigns

74,000 mi median reported failure mileage

Scope: 2017 model year. Data updated: . 117 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Engine is the most frequently named component, appearing in 191 of 272 complaints (70.2%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Engine operation3713.6%
Braking behavior248.8%
Steering behavior134.8%
Electrical and battery issues103.7%
Transmission and shifting41.5%
Fuel system concerns41.5%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Engine
191
Unknown Or Other
32
Power Train
19
Electrical System
18
Fuel/Propulsion System
18
Air Bags
16
Service Brakes
12
Steering
9
Component breakdown data
CategoryCount
Engine191
Unknown Or Other32
Power Train19
Electrical System18
Fuel/Propulsion System18
Air Bags16
Service Brakes12
Steering9

Engine: 191; Unknown Or Other: 32; Power Train: 19; Electrical System: 18; Fuel/Propulsion System: 18; Air Bags: 16; Service Brakes: 12; Steering: 9

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
29
25,000 to 49,999
7
50,000 to 74,999
25
75,000 to 99,999
31
100,000 to 149,999
23
150,000 and above
2
Reported problems by failure mileage data
CategoryCount
Under 25,00029
25,000 to 49,9997
50,000 to 74,99925
75,000 to 99,99931
100,000 to 149,99923
150,000 and above2

Under 25,000: 29; 25,000 to 49,999: 7; 50,000 to 74,999: 25; 75,000 to 99,999: 31; 100,000 to 149,999: 23; 150,000 and above: 2

75,000 to 99,999 miles has the most reports with usable mileage (31). 155 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2017
7
2018
12
2019
15
2020
29
2021
43
2022
46
2023
41
2024
31
2025
28
2026
20
Complaints over time data
CategoryCount
20177
201812
201915
202029
202143
202246
202341
202431
202528
202620

2017: 7; 2018: 12; 2019: 15; 2020: 29; 2021: 43; 2022: 46; 2023: 41; 2024: 31; 2025: 28; 2026: 20

Pattern summary

Engine leads the component reports. Engine operation appears in 37 complaint narratives. Braking behavior appears in 24 complaint narratives. Steering behavior appears in 13 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11011914 · 2017-08-01 (August 1, 2017)

JUST PURCHASED FIST KEYLESS ENTRY VEHICLE. DEALER TOLD ME IF THE CAR IS RUNNING AND I WALK AWAY WITH KEYS IN MY POCKET THAT THE ENGINE WOULD SHUT OFF. AT WORK NEXT DAY GOT OUT OF CAR WITH HANDS FULL, WENT INTO BUILDING AND EXPRECTED CAR TO SHUT DOWN THREE HOURS LATER CO-WORKER TELLS ME CAR IS RUNNING OUT IN PARKING LOT. WENT OUT TO INVESTIGATE WITHOUT MY KEY, GOT INTO RUNNING VEHICLE AND DROVE AWAY WITH NO KEY. ANYONE COULD HAVE STOLEN THIS VEHICE IN THAT THREE HOUR PERIOD, I COULD HAVE DRIVEN AWAY AND BEEN STRANDED IN A DANGEROUS SITUATION OR…

Owner-reported narrative. 300 miles reported. Look up ODI 11011914 at NHTSA ↗

Owner report 11024832 · 2017-09-21 (September 21, 2017)

2017 KIA SOUL BLUETOOTH. DOESN'T WORK WITH ANDROID

Owner-reported narrative. 14 miles reported. Look up ODI 11024832 at NHTSA ↗

Owner report 11032004 · 2017-10-06 (October 6, 2017)

I PURCHASED MY 2017 KIA SOULS BASE MODEL ON JUN 28 THIS YEAR FROM QUIRK KIA IN BRAINTREE, MA. AFTER JUST 2 WEEKS THIS ISSUE HAPPENED FOR THE FIRST TIME. I WAS AT A GAS STATION GASSING UP THE CAR, ONCE I WAS DONE, I TURNED THE CAR ON, PUT IT IN DRIVE AND THE CAR WOULD NOT MOVE ' I WAS PRESSING THE GAS PEDAL AND NOTHING WAS HAPPENING. I IMMEDIATELY PUT THE SHIFTER IN PARK, TURNED THE ENGINE OFF AND ON AGAIN AND THE CAR STARTED TO MOVE AGAIN. ON JULY 26 SAME ISSUE HAPPENED AGAIN AND IT ALSO HAPPENED RIGHT AFTER I GASSED UP THE CAR. ON SEPTEMBER…

Owner-reported narrative. 6,500 miles reported. Look up ODI 11032004 at NHTSA ↗

Owner report 11035753 · 2017-10-23 (October 23, 2017)

I PURCHASED A NEW 2017 KIA SOUL +. I HAVE AN ANDROID PHONE AND TOLD THE SALES PERSON I WANTED 2 THINGS. 1) HANDSFREE DIALING AND A BACKUP CAMERA. THEIR DESCRIPTION NEVER STATED, NOR DID YOURS ON YOUR WEBSITE, THAT THE HANDSFREE ONLY WORKS WITH IPHONES. I HAD A 2016 KIA SOUL AND IT WORKED PERFECTLY. THIS IS A SAFETY ISSUE AND FALSE ADVERTISING. ANDROID PHONE USERS HAVE OVER 55% OF THE CELL PHONE MARKET AND WHY YOU TOOK THIS FEATURE AWAY FROM YOUR CAR IS A BAD MOVE. THEN NOT TO TELL PEOPLE WHEN SHOPPING, IS ANOTHER BAD MOVE. IM SURE LESS PEOPLE W…

Owner-reported narrative. 200 miles reported. Look up ODI 11035753 at NHTSA ↗

Owner report 11042733 · 2017-11-02 (November 2, 2017)

VOICE ACTIVATION DOES NOT WORK ON BASE RADIO WITH ANDROID PHONE

Owner-reported narrative. 14 miles reported. Look up ODI 11042733 at NHTSA ↗

Owner report 11046385 · 2017-11-15 (November 15, 2017)

THE HANDS-FREE BLUETOOTH TELEPHONE CONNECT SYSTEM IN MY CAR, AND ALL 2017 KIA SOUL AND SEDONA MODELS WITH THE BASE STEREO SYSTEM, DOES NOT ALLOW HANDS-FREE OPERATION WITH ANDROID PHONES. ONLY APPLE PHONES ARE SUPPORTED. TO MAKE A CALL WITH AN ANDROID PHONE ONE MUST MANIPULATE EITHER THE HANDSET ITSELF, OR THE RADIO BUTTONS AND KNOBS IN THE DASH. THIS VIOLATES THE DRIVING LAW IN MY STATE AND I'M SURE MANY OTHERS. IT'S ALSO EXCEEDINGLY DISTRACTING AND UNSAFE. THE SALES BROCHURE FOR THESE CARS CLEARLY STATES THAT THE SYSTEM HAS FULL FUNCTIONALI…

Owner-reported narrative. 350 miles reported. Look up ODI 11046385 at NHTSA ↗

Owner report 11048730 · 2017-11-27 (November 27, 2017)

THE MANUAL DOES NOT SHOW INSTRUCTIONS ON A KIA SOUL MANUAL TRANSMISSION. THE KIA SOUL BASE MODEL SEEMS TO BE PURCHASED AS A KIA SOUL AUTOMATIC TRANSMISSION WITHOUT THE UPGRADE. THE MANUAL INDICATES THAT THE KIA SOUL MODEL HAS FEATURES AND UPGRADES AND DOES NOT EVEN TOUCH ON MANUAL TRANSMISSION.

Owner-reported narrative. Look up ODI 11048730 at NHTSA ↗

Owner report 11065921 · 2018-01-30 (January 30, 2018)

TL* THE CONTACT RENTED A 2017 KIA SOUL. WHILE DRIVING THE VEHICLE, THE CONTACT BECAME AWARE OF A BRUISE AROUND THE TAIL BONE AREA. THE CONTACT HAD AN X-RAY PERFORMED AND WAS INFORMED THAT HE HAD SUSTAINED A FRACTURED TAIL BONE. THE CONTACT WAS TREATED FOR THE FRACTURED TAIL BONE. THE CONTACT WAS CONCERNED THAT THE CLOTH SEAT FABRIC COVERING WAS EXTREMELY THIN. ENTERPRISE RENTAL CAR WAS NOTIFIED. THE VEHICLE WAS SENT TO SUMMIT PLACE KIA WEST (4575 PLAINFIELD AVE NE, GRAND RAPIDS, MI 49525, [phone removed]) NEAR ENTERPRISE RENTAL CAR. THE MANUFAC…

Owner-reported narrative. 18,000 miles reported. Look up ODI 11065921 at NHTSA ↗

Recall history

1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

22V031000 · Air Bags

Reported: 2022-01-25 (January 25, 2022)

Kia Motors America (Kia) is recalling certain 2017-2019 Sedona, Soul, Soul EV, 2017-2018 Forte, and 2017 Forte Koup vehicles. The Air Bag Control Unit (ACU) cover may contact a memory chip on the printed circuit board and damage the electrical circuit. Circuit damage may result in deactivated air bags that will not deploy in a crash.

Consequence: Air bags that do not deploy as intended can increase the risk of injury in a crash.

Remedy: Dealers will inspect the ACU, and either update the software or replace the unit, as necessary. Repairs will be performed free of charge. Owner notification letters were mailed March 21, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC226.

NHTSA campaign record ↗
Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

272 unique complaints in this selection. Analysis snapshot: 2026-10-01.

43.0%Usable mileage117 / 272 records
100.0%Valid incident date272 / 272 records
100.0%Valid filing date272 / 272 records
100.0%Ordered incident and filing dates272 / 272 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component201120122013201420152016201720182019202020212022202320242025
Engine
2412.4%
ODI 10459675 · 8,000 mi

TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE LIFTER IN THE ENGINE CAUSED A LOUD NOISE WHILE DRIVING 55 MPH. THE CONTACT TOOK THE VEHICLE TO THE DEALER BUT THE DEALER WAS UNABLE TO FIND A DEFECT WITHIN THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE DROVE POORLY. THE FAILURE MILEAGE WAS 8,000.

Look up ODI 10459675 at NHTSA ↗

20940.7%
ODI 10458979 · 14,250 mi

CAR HAD AN OIL CHANGE AND WAS WASHED THEN CAME HOME. CAR'S FRONT DEFROSTER WAS NOTED TO BE STUCK ON AND WHITE SMOKE STARTED TO BILLOW OUT FROM UNDER THE HOOD. QUICK CHECK UNDER THE CAR NOTED A FLAME THAT WAS EITHER COMING FROM THE CATALYTIC CONVERTER OR REFLECTING IN THE EXHAUST FROM SOMEWHERE ON THE BOTTOM/SIDE OF THE ENGINE. NO FLUIDS WERE SHOWN TO BE LEAKING ONTO THE DRIVEWAY OR WERE VISIBLE. CAR THEN RAPIDLY WENT UP IN FLAMES AND WAS A COMPLETE LOSS. FIRE DEPARTMENT HAD TO PUT OUT. *TR

Look up ODI 10458979 at NHTSA ↗

28342.7%
ODI 10630264 · 8,000 mi

SUDDEN DECELERATION QUICKLY FOLLOWED BY LOSS OF ALL ELECTRICAL POWER INCLUDING STEERING, BRAKES, COMPLETE ENGINE SHUT-OFF AND DASH INSTRUMENTATION. DEALER FOUND "NO PROBLEM" AND DID NOT REPAIR OR REPLACE IGNITION SWITCH OR ANYTHING ELSE. *TR

Look up ODI 10630264 at NHTSA ↗

55261.3%
ODI 10578067 · 2,702 mi

I HAVE HAD MY CAR TO THE DEALER 4 TIMES FOR THIS SAME ISSUE WHICH STILL HAS NOT BEEN FIXED. THE ENGINE LIGHT COMES ON WHEN IT WANTS TOO AND THEN THERE IS VERY LITTLE POWER IN 1, 2,AND 3RD GEARS THIS IS A MANUAL TRANS. I ALMOST GOT HIT IN THE SIDE BECAUSE OF PULLING FROM A STOP SIGH AND WENT TO GO AND LOOKED DOWN LIGHT WAS ON AND CAR DID NOT WANT TO MOVE. ITS VERY HARD TO GET A STICK SHIFT CAR TO START OUT IN 4TH GEAR. KIA SAYS THEY WANT ME HAPPY BUT WILL NOT REPLACE THE CAR INSTEAD OFFERING FREE OIL CHANGES AND OTHER ITEMS BUT I WANT A SAFE CA…

Look up ODI 10578067 at NHTSA ↗

62869.9%
ODI 10816168 · 3,000 mi

CAR IS EQUIPPED WITH ECO-BOOST AND ACTIVE "INTERMITTANT STOP AND GO" SYSTEM, WHICH IS ACTIVE EVERY START CYCLE UNLESS "DEACTIVATE" BUTTON IS ENGAGED.CAR HAS BEEN DRIVEN BY 18 YEAR OLD DAUGHTER FOR 3,000 MILES IN 6 MONTHS. THE ENGINE HAS SHUT DOWN AND NOT BEEN ABLE TO BE RESTARTED ON 2 SEPARATE OCCASIONS.BOTH TIMES THE ISG SYSTEM SWITCH WAS DEPRESSED, THE SYSTEM WAS DEACTIVATED,AND THE CAR WAS STATIONARY. THE SECOND TIME THE CAR SHUT DOWN WAS AT A VERY BUSY INTERSECTION, MY DAUGHTER IS A NEW DRIVER-SHE WAS HYSTERICAL. DEALER CLAIMS THERE IS NOTH…

Look up ODI 10816168 at NHTSA ↗

55968.7%
ODI 11073041 · 19,000 mi

MY CAR IS 2016, ITS 18 MONTHS OLD HAS 19K MILES AND THE ONLY THING DONE TO THE CAR WAS OIL CHANGES WHICH WERE PERFORMED AT THE DEALER WHERE I BOUGHT MY CAR. ON JAN 19, 2018 MY CAR STOP WORKING WHILE DRIVING 45 MILES AN HOUR ON THE STREET. IT HAPPENED ON NW 36TH STREET GOING EAST IN MIAMI, FLORIDA ZIPCODE 33166 WHEN TOWED TO THE DEALER WAS TOLD ON THE FOLLOWING MONDAY THE PISTON PUSH THE ROD BLOCK AND THE ENGINE LOCK UP. ITS STILL AT THE DEALER. ON MONDAY IT WILL BE A MONTH. AND EVEN THOUGH I AM DRIVING A RENTAL ( WHICH THE DEALER IS PAYING FOR)…

Look up ODI 11073041 at NHTSA ↗

19170.2%
ODI 11032004 · 6,500 mi

I PURCHASED MY 2017 KIA SOULS BASE MODEL ON JUN 28 THIS YEAR FROM QUIRK KIA IN BRAINTREE, MA. AFTER JUST 2 WEEKS THIS ISSUE HAPPENED FOR THE FIRST TIME. I WAS AT A GAS STATION GASSING UP THE CAR, ONCE I WAS DONE, I TURNED THE CAR ON, PUT IT IN DRIVE AND THE CAR WOULD NOT MOVE ' I WAS PRESSING THE GAS PEDAL AND NOTHING WAS HAPPENING. I IMMEDIATELY PUT THE SHIFTER IN PARK, TURNED THE ENGINE OFF AND ON AGAIN AND THE CAR STARTED TO MOVE AGAIN. ON JULY 26 SAME ISSUE HAPPENED AGAIN AND IT ALSO HAPPENED RIGHT AFTER I GASSED UP THE CAR. ON SEPTEMBER…

Look up ODI 11032004 at NHTSA ↗

14064.2%
ODI 11113971 · 340 mi

FROM A STOP, THE VEHICLE HAS A SIGNIFICANT HESITATION PULLING AWAY FROM A STOP SIGN/REDLIGHT ETC. AS YOU PUSHING THE GAS PEDAL DOWN, IT HESITATES THEN ACCELERATES HARD. HAS 340 MILES ON IT AT THIS TIME. DEALER AND KIA STATE THIS IS NORMAL FOR THE NEW TRANSMISSION/TURBO DESIGN. EVEN THE SERVICE MANAGER WAS SHOCKED WHEN HE DROVE IT SAYING HE WOULD NOT HAVE BOUGHT IT. I WOULD THINK THIS PROBLEM COULD BE RESOLVED WITH A PROGRAMMING UPDATE. MY CONCERN FOR SAFETY IS TO PART: 1ST, ANTICIPATING THE VEHICLE MAY GO WHEN IN FACT IT HESITATED TO PULL OFF C…

Look up ODI 11113971 at NHTSA ↗

8764.0%
ODI 11190832 · 1,100 mi

WHEN IDLING AT A TRAFFIC LIGHT OR STOPPED IN TRAFFIC, WITH FOOT ON BRAKE IN NORMAL POSITION, CAR OCCASIONALLY JUMPS AND INCHES VERY SLIGHTLY FORWARD. TO PREVENT THIS FROM HAPPENING DRIVER MUST BE PRESSING VERY VERY FIRMLY ON BRAKE TO THE POINT WHERE DRIVER FEELS TENSION IN HER LEG. THIS HAS HAPPENED APPROXIMATELY A DOZEN TIMES SINCE CAR PURCHASED IN FEBRUARY.

Look up ODI 11190832 at NHTSA ↗

23862.5%
ODI 11221793 · 600 mi

TL* THE CONTACT OWNED A 2020 KIA SOUL. WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED AS THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD. WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, THE ENGINE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO AN IMPOUND YARD. THE VEHICLE WAS TOTALED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED 10 DAYS AFTER THE VEHICLE WAS PURCHASED. THE DEALER WAS NOT CONTACTED. THE MANUFACT…

Look up ODI 11221793 at NHTSA ↗

13457.3%
ODI 11375455 · 2,500 mi

WHEN I WAS DRIVING AT 15MPH THE CAR COMPLETELY SHUT OFF. SO I TRIED TO RESTART IT AND WHEN I TOOK THE KEY OUT EVERYTHING LOCKED UP AND IT WAS LIKE THAT FOR 5 MIN IN THE MIDDLE OF THE ROAD BEFORE THE CAR CAME BACK ON AND FLAHED THE ENGINE AND OIL LIGHT.

Look up ODI 11375455 at NHTSA ↗

5158.0%
ODI 11510623

I was entering I 24 east toward Nashville on March 3 2024 @5p. As car entered the freeway. The engine stopped. Engine light turned on pulled over on shoulder. Put in park and tried to start but would not turn over. There was still full battery power according to dash board. I had two minor incidents two weeks prior. Entering store parking lots. Engine died a low speed . 5-10 miles an hour. Vehicle did restart at those incidents without problem s at regular speed before March 3 rd incident. KIA mechanic said might be cam gear shaft malfunct…

Look up ODI 11510623 at NHTSA ↗

1325.5%
ODI 11491280 · 400 mi

The contact owns a 2023 Kia Soul. The contact stated that on multiple occasions while driving at approximately 45 MPH, the vehicle went into LIMP mode and stalled. On another occasion while driving at an undisclosed speed, the vehicle started to vibrate after the accelerator pedal was depressed and the front driver’s and passenger’s side headlights failed to operate. Additionally, the contact stated that she took the vehicle to the car wash and noticed that fuel had leaked onto the tires. The vehicle was towed to the dealer where it was diagnos…

Look up ODI 11491280 at NHTSA ↗

413.8%
ODI 11614930

While sitting at a light, the vehicle would completely turn off! I put the vehicle in park and attempt to restart it. After several attempts, the vehicle would turn on and work properly. This happened to me on 2 occasions. The first time it happened was [XXX]. (My son and I were on the way to church).The second time was approx. a week and a half later. Then, on 8/8/24 about a week after the second stalling, the check engine light came on. I called the dealership and explained the problem. I took the vehicle to the dealership on [XXX] and on [X…

Look up ODI 11614930 at NHTSA ↗

18.3%
ODI 11755282

I purchased a used 2025 Kia Soul with approximately 12,930 miles on the odometer in July 2026. Prior to Friday, August 1, 2026, I had not experienced any warning lights, warning messages, drivability issues, or other symptoms. The vehicle appeared to operate normally. On August 1, 2026, as I pulled out of the parking lot, the car surged or lurched forward while pushing on the gas. I pulled over, and the engine RPM still would increase on its own while the vehicle was in park, and and while stopped with the brake pedal applied. On one occasion i…

Look up ODI 11755282 at NHTSA ↗

Unknown Or Other
2110.8%
ODI 10399758

SINCE PURCHASING MY KIA SOUL ON FEB.28, 2011 I HAVE REPLACED THE WINDSHIELD TWICE! YES, IT WAS HIT BUT SMALL STONES BOTH TIMES, BUT ONE WOULD THINK THE WINDSHIELD SHOULD WITHSTAND SUCH IMPACT. ANY MINOR THING THAT HITS THE WINDSHIELD APPEARS TO BE LEAVING BIG PATHS OUT OF THE WINDSHIELD AND CAUSING DAMAGE. TO ME, THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED. *TR

Look up ODI 10399758 at NHTSA ↗

397.6%
ODI 10427688

VEHICLE SUFFERED SUDDEN LOSS OF PERFORMANCE, WOULD ONLY ACCELERATE SLUGGISH, RPM WOULD NOT GO BEYOND 2500 RPM, HAD TO GET VEHICLE TOWED TO DEALERSHIP, LOST DRIVEABILITY. *TT

Look up ODI 10427688 at NHTSA ↗

619.2%
ODI 10865183 · 26,000 mi

THE CAR CAUGHT FIRE WITHOUT CAUSE AND EXPLODED ON THE SIDE OF THE ROAD. WE WERE DRIVING DOWN THE HIGHWAY WHEN A CAR COMING THE OTHER DIRECTION FLAGGED US DOWN BECAUSE FLAMES WERE SHOOTING OUT FROM UNDER THE CAR. BY THE TIME I WAS ABLE TO PULL THE CAR OVER FLAMES WERE ENTERING IN THE CABIN AND IT WAS FILLED WITH BLACK SMOKE. THE BRAKES AND ELECTRICAL HAD FAILED SO IT WAS IMPOSSIBLE TO STOP THE CAR. IT EXPLODED 2 MINUTES AFTER WE WERE ABLE TO VACATE THE VEHICLE.

Look up ODI 10865183 at NHTSA ↗

839.2%
ODI 10731189 · 5,000 mi

THE VEHICLE HIT A TREE AT AN UNKNOWN RATE OF SPEED. THE SEAT BELTS FUNCTIONED, AND THE AIR BAGS WERE DEPLOYED. THE VEHICLE CAUGHT FIRE IMMEDIATELY OR SHORTLY THEREAFTER. TWO BYSTANDERS COULD NOT OPEN THE DOORS BECAUSE THE DOOR LOCKS WERE STILL ENGAGED. THEY HAD TO BREAK THE GLASS, MANUALLY UNLOCK THE DOORS, THEN OPEN THEM - THE DOORS FUNCTIONED NORMALLY AFTER UNLOCKED. IT IS MY UNDERSTANDING THAT THE DOOR LOCKS WERE SUPPOSED TO DISENGAGE WHEN THE AIRBAGS DEPLOYED - THEY DID NOT.

Look up ODI 10731189 at NHTSA ↗

10711.9%
ODI 10715228 · 11 mi

KIA COUNTRY OF CHARLESTON, SOUTH CAROLINA SOLD ME A NEW 2015 KIA SOUL WHILE UNDER AN ACTIVE RECALL, PRIOR TO THE RECALL WORK BEING COMPLETED, IN APPARENT VIOLATION OF 49 U.S.C., SECTION 30112(A)(3). KIA SERVICE CAMPAIGN 116, A SAFETY RECALL TO CORRECT A POTENTIAL UNSAFE CONDITION RESULTING FROM THE FRACTURING OF THE ACCELERATOR PEDAL, APPEARS TO HAVE BEEN IN EFFECT WELL IN ADVANCE OF MY PURCHASE DATE OF 02 APRIL 2015. IT SEEMS THAT IN THE RUSH TO SELL ME THE VEHICLE, THE RECALL WORK WAS NOT COMPLETED, AND I WAS NOT NOTIFIED THAT A RECALL WAS IN…

Look up ODI 10715228 at NHTSA ↗

12215.0%
ODI 10823220

THE PANIC BUTTON ON THE KEY FOB IS NOT RECESSED SO IT ACTIVATES WHEN YOU DON'T WANT IT TO. I HAVE CONTACTED BOTH THE KIA DEALER WHERE I BOUGHT IT AND ALSO KIA CONSUMER AFFAIRS AND BOTH COULD NOT SOLVE THE PROBLEM. IT IS A DESIGN FLAW. ANYTIME I HAVE THE KEY FOB IN MY POCKET IT IS LIKELY TO ENGAGE THE PANIC BUTTON. IT HAS HAPPENED 8 TIMES. PEOPLE THINK THERE IS AN EMERGENCY. PLEASE LET ME KNOW WHAT NHTSA CAN DO TO CORRECT THIS PROBLEM. (I PREVIOUSLY HAD A 2013 KIA SOUL AND THE DESIGN OF THE KEY FOB WAS DIFFERENT SO I NEVER HAD THE PANIC BUTTON …

Look up ODI 10823220 at NHTSA ↗

3211.8%
ODI 11011914 · 300 mi

JUST PURCHASED FIST KEYLESS ENTRY VEHICLE. DEALER TOLD ME IF THE CAR IS RUNNING AND I WALK AWAY WITH KEYS IN MY POCKET THAT THE ENGINE WOULD SHUT OFF. AT WORK NEXT DAY GOT OUT OF CAR WITH HANDS FULL, WENT INTO BUILDING AND EXPRECTED CAR TO SHUT DOWN THREE HOURS LATER CO-WORKER TELLS ME CAR IS RUNNING OUT IN PARKING LOT. WENT OUT TO INVESTIGATE WITHOUT MY KEY, GOT INTO RUNNING VEHICLE AND DROVE AWAY WITH NO KEY. ANYONE COULD HAVE STOLEN THIS VEHICE IN THAT THREE HOUR PERIOD, I COULD HAVE DRIVEN AWAY AND BEEN STRANDED IN A DANGEROUS SITUATION OR…

Look up ODI 11011914 at NHTSA ↗

3013.8%
ODI 11129352 · 13,000 mi

I WAS STOPPED AT A RED LIGHT. THE CAR STALLED AND DIDN'T KNOW IT. THIS HAS HAPPENED TWICE. ALSO SEVERAL TIMES I START THE VEHICLE AND IT STALL OUT IMMEDIATELY. DEALER COULDN'T FIND NOTHING WRONG. STOPPED AND IN DRIVE OR PARKED.

Look up ODI 11129352 at NHTSA ↗

1914.0%
ODI 11181597 · 1,000 mi

THE KIA BACKUP CAMERA DOES NOT WORK PROPERLY WHEN ITS DARK. YOU CANNOT SEE ANYTHING YOU CANT DISTINGUISH A GARBAGE CAN FROM A PERSON. I WENT TO THE DEALER WITH THIS PROBLEM AND THEY SAID THIS THE WAY THEY ARE. I BELIEVE THIS PROBLEM IS A SAFETY ISSUE. I CHECKED OTHER KIA SOULS AND THEY HAD THE SAME PROBLEM. WHEN IN TOTAL DARKNESS THE PROBLEM GETS EVEN WORST.

Look up ODI 11181597 at NHTSA ↗

5213.6%
ODI 11221396 · 500 mi

I LEARNED THE CAR HORN ON MY 2020 KIA SOUL DID NOT WORK WHILE ON A HIGHWAY AND CLOSE TO BEING IN AN ACCIDENT. I TRIED TO USE HORN TO ALERT THE OTHER DRIVER AND IT FAILED. I CONTACTED DEALER SERVICE DEPT FOR ASSISTANCE AND HAD TO SCHEDULE A SERVICE APPOINTMENT AND THEY ADVISED ME THE HORN SYSTEM FAILED AND SENT ME HOME WITH MY CAR AND NO HORN. I COMPLAINED TO THE SERVICE MGR AND THEY GAVE A LOANER AND TOOK MY CAR BACK TO THEIR SERVICE AREA UNTIL THE PARTS COME IN. THEY ADVISED ME THAT THE PART WILL TAKE 4 WEEKS TO COME IN, THEY CAN'T TAKE THE …

Look up ODI 11221396 at NHTSA ↗

2611.1%
ODI 11399233 · 8,000 mi

TWO MAJOR ISSUES. I HAVE HEARD A VERY LOUD TICKING SOUND COMING FROM THE ENGINE WHICH STARTED ABOUT THREE DAYS AGO. BEFORE THEN THE CAR RAN SILENT. CAR IS IT APPROXIMATELY 8000 MILES ON THE ODOMETER. THE CLICKING STARTED GETTING LOUDER AND THEN THE CAR STALLED TWICE RIGHT IN THE MIDDLE OF DRIVING! ONE WAS ON A STREET GOING ABOUT 45 MILES AN HOUR! THE OTHERWAS ON A SIDE STREET GOING APPROXIMATELY 25 MILES AN HOUR. THE EC OH MODE WAS ON IN THE CAR. ALSO' WHEN YOU TURN ON THE HEATER FAN ON HIGH IT STARTED MAKING A HIGH-PITCHED SQUEALING SOUND. THE…

Look up ODI 11399233 at NHTSA ↗

1213.6%
ODI 11436495

As explained to me by the phone lady at Parsons KIA in Winchester Va. It is a built in feature that supposedly kills the engine at a stop light to save gas. however occasionally if you let go of the brake and hit the gas at the right time the car lunges out into the intersection then dies. I almost got side swiped once. Then when I reported this to the car dealer the answer is they ask their customers to remember to turn off the feature before driving the car. This "WILL" cause an accident some where out there and needs to be recalled immediat…

Look up ODI 11436495 at NHTSA ↗

1223.5%
ODI 11520381

Hands free dialing became disabled after a service visit. Infotainment system reports "Downloading contacts, please try again later" when trying to use the hands free dialing system, despite the most recent contacts being loaded. This forces the driver to make a call using the infotainment system screen by either referencing recent calls or the contact list. This creates an unsafe condition the hands free dialing system is supposed to prevent.

Look up ODI 11520381 at NHTSA ↗

827.6%
ODI 11623711

I parked my car in the assigned parking spot. It was vandalized for theft at 5 pm by Kia Boys. Because it was a 2024 model, it was not a class vehicle that I could file a settlement claim. This is an ongoing issue, thieves are still going around looking for vulnerable vehicles to steal for joyride. It will cost 3500 to fix and many damaged owners like me don't even have any legal recourse to get the cost reimbursed.

Look up ODI 11623711 at NHTSA ↗

325.0%
ODI 11670886

2025 Kia Soul LX Headlights. Totally inadequate standard headlights. Higher end models get LED headlights but this standard light system on the LX is dangerous on anything but well lit streets. Safety should not be an option. I would have upgraded to a model that has adequate headlights but was unaware of how bad the standard headlights were until after purchase. These standard headlights should never have been approved by the DOT. There are many reports online about this issue and I'm hoping it will be addressed soon.

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Steering
42.1%
ODI 10460669 · 300 mi

WHEN DRIVING AT ANY SPEED & NEED TO SUDDENLY STOP, THE VEHICLE BRAKES LOCK UP & DO NOT STOP THE VEHICLE IN TIME. BASICALLY, THE TIRES LOCK UP & THE CAR CONTINUES TO SKID & SCREECH. THIS IS ESPECIALLY AGGRAVATED WHEN THE VEHICLE DRIVES OVER A POTHOLE OR OTHER DEFECT IN THE ROADWAY WHILE BRAKING OR IN CONSTANT STOP-&-GO TRAFFIC. THE VEHICLE HAS NARROWLY MISSED CRASHING INTO OTHER VEHICLES OR STRUCTURES NUMEROUS TIMES. I NOTICED THE PROBLEMS WITHIN A COUPLE OF WEEKS OF PURCHASING THE NEW 2011 CAR. IT FEELS VERY DANGEROUS & SCARY & I'M VERY UNEASY …

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16331.7%
ODI 10450518 · 200 mi

I BOUGHT A BRAND NEW KIA SOUL IN NOV OF 2011. WITHIN 200 MILES OF OWNERSHIP, THE ELECTRONIC STABILITY CONTROL MALFUNCTION AND FALSELY ACTIVATED. THE ESC NOT ONLY FALSELY ACTIVATED BUT REMAINED ACTIVATED. THE STEERING WHEEL WAS LOCKED UP AND COULD ONLY BE TURNED IF CONSIDERABLE FORCE WAS APPLIED TO IT. I CAREFULLY PULLED OVER THE TO SIDE OF THE ROAD. I TURNED OFF MY VEHICLE THEN STARTED IT BACK UP HOPING THE ESC WOULD TURN OFF. IT DID NOT. I ENDED UP HAVING TO GET THE VEHICLE TOWED TO MY DEALER. THE KIA DEALER SERVICE SHOP ULTIMATELY HAD TO REPL…

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15022.7%
ODI 10513853 · 850 mi

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND THE STEERING ASSIST WARNING LIGHT ILLUMINATED ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 850. *TR

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556.1%
ODI 10579438 · 1,800 mi

STEERING STARTED MAKING A CLUNKING NOISE WHEN TURNED SLIGHTLY LEFT OR RIGHT. DEALER SAYS THE STEERING RACK NEEDS REPLACING. PART WILL NOT BE HERE UNTIL APRIL 30TH (1 MONTH). DEALER WILL NOT RELEASE THE CAR TO ME BECAUSE THEY SAY IT IS NOT SAFE TO DRIVE. KIA WILL NO LONGER TALK TO ME AT ALL ABOUT THIS PROBLEM. THIS IS A BRAND NEW CAR. ONLINE I SEE THAT PAST KIA SOUL'S HAVE HAD A SIMILAR PROBLEM. *JS

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444.9%
ODI 10786212 · 134 mi

FIRST OCCURRED AT 134 MILES ON MY 2015 KIA SOUL...BOUNCY VIBRATING SHAKY RIDE COULD BE FELT UNDER MY FEET LIKE SOMETHING BUMPING THE BOTTOM OF THE CAR AND IN THE STEERING WHEEL LIKE SOMEONE WAS TAPPING ON IT CONTINUOUSLY. PASSENGERS FRONT AND REAR CAN FEEL THE VIBRATING SHAKE. HAS BEEN RETURNED TO DEALER FIVE TIMES WITH THIS PROBLEM AND HAS NOT YET BEEN REPAIRED. IT IS SO BAD IT'S UNCOMFORTABLE TO RIDE IN AND DRIVE. TWO SERVICE TECHS HAVE TOLD ME THEY FEEL IT BUT DON'T KNOW WHAT IT IS. LOCAL DEALER REFUSED SERVICE AFTER THE FOURTH TIME SAY…

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283.4%
ODI 10939501 · 15,000 mi

ON A RESIDENTIAL STREET DOING ABOUT 15 MPH. WITHOUT ANY WARNING VEERED TO THE RIGHT HITTING A PARKED CAR AND DOING EXTENSIVE DAMAGE TO MY KIA SOUL AND MODERATE DAMAGE TO A FORD EXPLORER. IT WAS MID DAY AND GOOD VISIBILITY AND I WAS ALERT ON FAMILIAR TERRITORY IN MY OWN NEIGHBORHOOD. I AM CONCERNED THAT EVEN THOUGH KIA AND NHTSA DON'T SHOW THIS VIN # IN THE STEERING RECALL HOW CAN I AND OTHERS BE SURE IT SHOULDN'T BE? CHP DID COLLISION REPORT. NHTSA CAMPAIGN NUMBER: 15V736000. PLEASE RESPOND THAT YOU HAVE RECEIVED THIS REPORT AND ANY FURTHE…

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93.3%
ODI 11035753 · 200 mi

I PURCHASED A NEW 2017 KIA SOUL +. I HAVE AN ANDROID PHONE AND TOLD THE SALES PERSON I WANTED 2 THINGS. 1) HANDSFREE DIALING AND A BACKUP CAMERA. THEIR DESCRIPTION NEVER STATED, NOR DID YOURS ON YOUR WEBSITE, THAT THE HANDSFREE ONLY WORKS WITH IPHONES. I HAD A 2016 KIA SOUL AND IT WORKED PERFECTLY. THIS IS A SAFETY ISSUE AND FALSE ADVERTISING. ANDROID PHONE USERS HAVE OVER 55% OF THE CELL PHONE MARKET AND WHY YOU TOOK THIS FEATURE AWAY FROM YOUR CAR IS A BAD MOVE. THEN NOT TO TELL PEOPLE WHEN SHOPPING, IS ANOTHER BAD MOVE. IM SURE LESS PEOPLE W…

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52.3%
ODI 11204925 · 38,000 mi

THE STEERING WHEEL IS MANUFACTURED OF MATERIAL WHICH CONTAINS A TOXIC SUBSTANCE WHICH HAS CAUSED THE OWNER TO SUFFER A MEDICAL CONDITION OF SEVERE CONTACT DERMATITS. THE CAR CAN'T BE DRIVEN WITHOUT THE USE OF A COVER OVER THE STEERING WHEEL, WHICH WILL CAUSE THE CAR TO FAIL THE MARYLAND STATE SAFETY INSPECTION.

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53.7%
ODI 11463987 · 33,000 mi

The contact owns a 2019 Kia Soul. The contact stated that while driving approximately 50 MPH, several unknown warning lights illuminated and the power steering became inoperable causing the driver to lose control of the steering and nearly crashed into a second vehicle. Moments later, the vehicle lost motive power. The vehicle was towed to the local dealer who diagnosed that a screw within the alternator had failed causing the alternator to malfunction. The alternator was replaced. No further information was available. The manufacturer was not …

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164.2%
ODI 11230612 · 200 mi

PULLS TO THE RIGHT AT HIGHWAY SPEED - APPROX 45MPH. SEVERE ALIGNMENT PROBLEM. DEALER TOLD ME THAT THEY DID HAVE A NEW-ENOUGH MACHINE TO ALIGN THE CAR. HOW CAN KIA OF IRVINE, NOT HAVE THE PROPER EQUIPMENT TO FIX THE CARS THEY SELL? INSIDE REAR COWLING THAT GOES AROUND THE SMALL PORTAL WINDOW ON THE RIGHT WAS WARPED FROM THE FACTORY. CAR WAS NOT MOVING. GOT A REPLACEMENT PART; HOWEVER, IT WAS A POOR INSTALL JOB AND THE FRONT PART OF THE COWLING DOES NOT ALIGN WELL WITH ITS LOWER CONNECT PIECE. RIGHT FRONT TIRE IS BECOMING SEVERELY WORN BECAU…

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93.8%
ODI 11366841 · 631 mi

VEHICLE KEEPS PULLING. VEHICLE PULLED TO THE RIGHT. PERFORMED A STEERING ANGLE RELEARNED, AND WHEEL ALIGNMENT. CROSS ROTATED TIRES AND NOW THE VEHICLE PULLS TO THE LEFT. TOLD NOTHING ELSE CAN BE DONE AT THIS TIME. CAR IS CONSTANTLY. FIGHTING ITSELF WITH STEERING ASSIST.

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22.3%
ODI 11647248

I bought my 2022 KIA Soul September 2021. in 2022, I brought my car to KIA in Clifton NJ because it shut down suddenly without warning while in drive, the battery, oil and engine lights came on. I would put my car in park, turn it off and on again for the car to start. by doing so, all the lights disappear and my car would drive like normal. KIA said the couldn't find the issue. I brought it back to KIA again in October of 2024 because my car did the very same thing as it did in 2022. Once again, KIA stated they couldn't find the issue. March 4…

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815.7%
ODI 11491280 · 400 mi

The contact owns a 2023 Kia Soul. The contact stated that on multiple occasions while driving at approximately 45 MPH, the vehicle went into LIMP mode and stalled. On another occasion while driving at an undisclosed speed, the vehicle started to vibrate after the accelerator pedal was depressed and the front driver’s and passenger’s side headlights failed to operate. Additionally, the contact stated that she took the vehicle to the car wash and noticed that fuel had leaked onto the tires. The vehicle was towed to the dealer where it was diagnos…

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13.4%
ODI 11595961

Budget rental out of KSGF. THIS DANGEROUS COMPACT SUV IS UNFIT FOR UNITED STATES ROADS AND INTERSTATE HIGHWAYS. IN 2 WEEKS THE CAR OVER 8x Attempted to Overpower my driver inputs nearly driving me in to semi tractor trailer rigs. Further every time that happens a loud annoying message to take a coffee break even 7 minutes into the drive since engine start up. The partial Turn Off only partly lessens this Dangerous technology. It attempts to STOP THE DRIVER FROM STEERING AND ACCELERATOR AND EVEN BRAKE INPUTS. maybe appropriate in South Korea typ…

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00.0%

No examples available for this selection.

Electrical System
2814.4%
ODI 10410987 · 725 mi

TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH AND ATTEMPTING TO MAKE A TURN, HIS KNEE SLIGHTLY BUMPED INTO THE IGNITION KEY. AS A RESULT, THE KEY TURNED INTO THE OFF POSITION AND THE VEHICLE SHUT OFF. THE FAILURE RECURRED ON A DIFFERENT OCCASION WHEN MAKING A TURN. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 725.

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377.2%
ODI 10493834 · 6,850 mi

STARTED CAR SUNDAY AT 1:30 PM. NOTICES GAS GAUGE NEEDLE WAS BELOW EMPTY. BACKED OUT OF PARKING SPACE, PUT THE CAR INTO DRIVE - NO INSTRUMENTATION AT ALL. TACH AT O, TEMP GAUGE AT O, FUEL GAUGE BELOW EMPTY. SHUT OFF IGNITION AND RESTARTED ENGINE - STILL NO INSTRUMENTATION DROVE SLOWLY TO NEAREST GAS STATION TO FILL TANK (I DID NOT REMEMBER BUT I NEVER LAT THE TANK GET BELOW 1/4 FULL) TOO 2.6 GALLONS TO FILL. SPEEDOMETER AND ODOMETERS NOT WORKING. ONLY DASHBOARD LIGHT WORKING IS TEMP (OUTSIDE) AND THE ECON LIGHT. MADE AN APPOINTMENT WITH UNIVERSI…

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6810.3%
ODI 10537912 · 1,000 mi

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE CHECK WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR A DIAGNOSIS. THE TECHNICIAN STATED THAT THE WIRING CODING WAS SOY BASED AND THAT ANIMALS WERE EATING THE WIRES. AS A RESULT, THE WIRING HARNESS AND THE EMISSION WIRING NEEDED TO BE REPLACED. THE CONTACT MENTIONED THE SAME SOY BASED CODING WIRING WAS USED TO REMEDY THE DEFECT AND HE WAS CONCERNED THAT THERE WOULD BE A RECURRENCE IN THE FAILURE. THE MANUFACTURER WAS NOTIFIED O…

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9410.4%
ODI 10554720 · 18 mi

TL* THE CONTACT RENTED A 2014 KIA SOUL. THE CONTACT STATED THAT THE PASSENGER'S SIDE HEATED SEAT CAUGHT ON FIRE AND BURNED TWO HOLES THROUGH THE SEAT. THE CONTACT INFORMED THE RENTAL AGENCY OF THE FIRE. THE CONTACT DID NOT CALL THE VEHICLE MANUFACTURER. THE VEHICLE WAS REMOVED FROM THE FLEET. THE FAILURE MILEAGE WAS 18. UPDATED 1/29/14*CN..UPDATED 02-04-14 *BF

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738.1%
ODI 10723359 · 2,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT HEARD A LOUD NOISE AND HAD TO SHUT OFF AND RESTART THE VEHICLE IN ORDER FOR THE LOUD NOISE TO STOP. THE VEHICLE ALSO FAILED TO START PROPERLY. THE FAILURE RECURRED MULTIPLE TIMES. THE OIL WARNING LIGHT AND OTHER LIGHTS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE MECHANIC STATED THAT THEY WERE UNABLE TO LOCATE A FAILURE. THE VEHICLE …

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546.6%
ODI 10885663 · 1,350 mi

DRIVING THIS CAR HIGH SPEEDS (FREEWAY) FOR LONGER PERIODS OF TIME (30 MINUTES OR MORE PER DAY) FOR MORE THAN 3 CONSECUTIVE DAYS AFFECTS MY OVERALL HEALTH AND ABILITY TO DRIVE THE CAR. IT GET CHRONIC HEADACHES, TROUBLE CONCENTRATING, SLEEPING PROBLEMS, DIZZINESS, FORGETFULNESS, EXHAUSTION, AND ANXIETY WHICH AFFECT MY REACTION TIME AND ALERTNESS WHILE DRIVING, AND ABILITY TO MAKE PROPER DECISIONS IN TRAFFIC. THERE WAS NO ACCIDENT, SINCE I DISCONTINUED DRIVING THE CAR AS SOON AS I BECAME AWARE OF THE PROBLEM. I ALSO WENT TO A DOCTOR WHO CONFIRMED …

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186.6%
ODI 11024832 · 14 mi

2017 KIA SOUL BLUETOOTH. DOESN'T WORK WITH ANDROID

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177.8%
ODI 11219298

WHEN YOU TURN OFF THE CAR THE KEY WON'T COME OUT IF IT'S RAINING YOU GET WET AND SOMETIMES THE CAR WON'T START AND THE REMOTE DON'T WORK. YOU SMELL GAS WHILE YOU DRIVING.

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128.8%
ODI 11446269

Seat belts do not lock in place when braking, but randomly lock in place while cruising. Severe electric discharge from vehicle, as well as power surges causing lights to burn out repeatedly.

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287.3%
ODI 11280977 · 14,900 mi

MY CAR WAS PURCHASED BRAND NEW OFF THE LOT WITH 28 MILES ON IT. I NOW HAVE APPROXIMATELY 15614 MILES ON MY 2020 KIA SOUL. I JUST WANTED TO REPORT THAT THE HORN, A MAJOR SAFETY FEATURE, INTERMITTENTLY STOPS WORKING. WHEN THE HORN STOPS WORKING IT INCLUDES THE STEERING WHEEL DEPRESS AND THE KEY FOB 'LOCKED' SIGNAL. PLEASE INVESTIGATE THIS AS A HORN CAN BE THE LAST RESORT NOTIFICATION SOMEONE NEEDS BETWEEN LIFE OR DEATH.

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156.4%
ODI 11372340 · 814 mi

WHILE DRIVING DOWN THE ROAD IN WET WEATHER CONDITIONS. THE VEHICLE LOST ALL POWER, LOST WIPERS AND HEADLIGHTS. HAPPENED ON INTERSTATE WHILE TRAVELING AT 65 MPH. VEHICLE STATED KEY WASN'T DETECTED IN CAR. WHILE IN MOTION USING OTHER VEHICLES HEADLIGHTS WAS ABLE TO GET OVER TO THE SIDE OF THE HIGHWAY THANKFULLY. VEHICLE WAS TOWED TO DEALER FOR ASSESSMENT.

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1011.4%
ODI 11522430 · 4,000 mi

The contact owns a 2022 Kia Soul. The contact stated that while at a complete stop, the vehicle lost motive power. No warning light was illuminated. The contact shifted to park(P) and turned off the vehicle to correct the failure. The contact related the failure to the STOP/START feature. The vehicle was taken to the dealer; however, no failure was found. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000.

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1223.5%
ODI 11486261

I am driving on the highway. No construction. No traffic. Cruising. No problems. I get a dashboard warning "WRONG WAY! Turn around safely" It was on for at least 10minutes. Very worrisome. But the lane assist was still working.

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931.0%
ODI 11598232

The entire instrument cluster above the steering wheel is blacked out, and the car is constantly saying “wrong driving direction detected.” I cannot see my speed, fuel gauge, odometer or whether there are safety alerts.

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00.0%

No examples available for this selection.

Power Train
126.2%
ODI 10491962 · 40,000 mi

TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 75 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE BEGAN TO LOOSE POWER. THE VEHICLE RESUMED NORMAL OPERATION ONCE THE CRUISE CONTROL FUNCTION WAS DISENGAGED. THE FAILURE RECURRED WITH THE ILLUMINATION OF THE CHECK ENGINE LIGHT. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE TRANSMISSION FLUID NEEDED TO BE DRAINED AND REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS …

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214.1%
ODI 10438749 · 860 mi

TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH WHEN THE TRANSMISSION DOWNSHIFTED AND CAUSED THE VEHICLE TO DECELERATE ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THIS FAILURE RECURRED AT LEAST THREE TIMES SINCE THE PURCHASE OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THAT THEY COULD NOT REPAIR A VEHICLE THAT THE DEALER WAS UNABLE TO DIAGNOSE. THE FAILURE MILEAGE WAS 860.

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132.0%
ODI 10733190 · 30,000 mi

BOUGHT THE KIA SOUL NEW IN AUGUST 2012. SINCE NOVEMBER 2014 AT APPROXIMATELY 30K MILES THE CAR HAS DEVELOPED A SUDDEN PRONOUNCED HARD DOWNSHIFT IN THE TRANSMISSION WHEN SLOWING DOWN TO A STOP. IT'S AS THOUGH THE BRAKE WERE ABRUPTLY APPLIED. THIS HAS BEEN A CONSTANT PROBLEM SINCE THEN BEING WORSE IN COLD WEATHER AND MADE DRIVING THE CAR A SAFETY CONCERN. THE CAR HAS BEEN TO THE KIA WESTSIDE DEALER IN KATY TEXAS THREE TIMES THUS FAR. FIRST TIME THEY DEALERSHIP CHECKED BRAKES ONLY DESPITE BEING TOLD IT WAS THE TRANSMISSION THAT WAS SUDDEN HARD D…

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586.4%
ODI 10644226 · 1,000 mi

WHEN ACCELERATING FROM FULL STOP OR ROLLING STOP, VEHICLE HESITATES AND LOSES POWER WHEN SHIFTING FROM 2ND TO 3RD GEAR. *TR

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606.7%
ODI 10822508 · 3,600 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT APPROXIMATELY 30 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,600. UPDATED 03/16/16*LJ THE CONSUMER STATED THE DEALER REPLACED THE HIGH PRESSURE FUEL PUMP. HOWEVER, THE PROBLEM HAPPENED AGAIN TWO WEEKS LATER. UPDATED 03/30/16.*JB

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607.4%
ODI 10937496

SINCE DAY ONE, MY KIA LOOSE COMMUNICATION WITH GAS PEDAL TO TRANSMISSION OR COMPUTER.FROM STOP I ACCELERATE, AND IF FOR ANY REASON I OUGHT TO RELEASE THE GAS PEDAL, THE TRANSMISSION ACT LIKE IT IS IN NEUTRAL GEAR,AFTER ACCELERATE TWO OR THREE TIMES IT ACCELERATE ABRUPTLY.IT ACT EXACTLY LIKE HIUNDAI RECALL NO.16V6280.I TAKE THE VEH. TO THE DEALER, I REPORT THE PROBLEM BUT THEY TELL ME THAT THEY DOES NOT FIND NOTHIN WRONG, BUT THE PROBLEM PERSISTED.MY VEH. TRANSMISSION IS A 5 SPEED ECO SHIFT DUAL CLUTCH

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197.0%
ODI 11300375 · 15,000 mi

WHEN PLACED IN DRIVE, AND GAS PEDAL IS DEPRESSED THE CAR JERKS FORWARD AND BACK AND WILL NOT ACCELERATE. IT SHAKES THE WHOLE CAR.. DOES IT IF CAR IS COLD OR HOT BUT SEEMS TO HAPPEN MORE WHEN CAR IS NOT FULL HOT. UNSAFE WHEN PULLING INTO TRAFFIC.

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3114.2%
ODI 11113971 · 340 mi

FROM A STOP, THE VEHICLE HAS A SIGNIFICANT HESITATION PULLING AWAY FROM A STOP SIGN/REDLIGHT ETC. AS YOU PUSHING THE GAS PEDAL DOWN, IT HESITATES THEN ACCELERATES HARD. HAS 340 MILES ON IT AT THIS TIME. DEALER AND KIA STATE THIS IS NORMAL FOR THE NEW TRANSMISSION/TURBO DESIGN. EVEN THE SERVICE MANAGER WAS SHOCKED WHEN HE DROVE IT SAYING HE WOULD NOT HAVE BOUGHT IT. I WOULD THINK THIS PROBLEM COULD BE RESOLVED WITH A PROGRAMMING UPDATE. MY CONCERN FOR SAFETY IS TO PART: 1ST, ANTICIPATING THE VEHICLE MAY GO WHEN IN FACT IT HESITATED TO PULL OFF C…

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53.7%
ODI 11373146 · 22,000 mi

DELAY THROTTLE RESPONSE. WHEN DRIVING AND YOU NEED TO ACCELERATE THE VEHICLE TAKES SEVERAL MINUTES TO RESPOND AND YOU HAVE TO PUT THE PETAL TO THE FLOOR. NO REACTION TO ACCELERATE THE CAR BUT RPMS IN RED. ALSO WHEN STOPPED AT A STOP LIGHT , STOP SIGN ETC AND GO TO GO THE CAR DELAYS AGAIN AND YOU HAVE THE GAS PETAL TO THE FLOOR AND AGAIN RPMS IN RED AND YET CAR NOT MOVING CAUSING HIGHLY SEVERE SAFETY ISSUES WHEN DRIVING AND PUTS CONSUMER AT RISK. WE BOUGHT THIS CAR BRAND NEW STARTED IN JUNE OF 2020 WITH THIS ISSUE AND HAD 22, 000 MILES ON IT.…

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8622.6%
ODI 11276852 · 5,000 mi

I BOUGHT THE CAR IN MAY 2020. I FIRST REPORTED THE PROBLEM IN JULY. IT HAS SOMETHING TO DO WITH THE IDLE STOP AND GO FEATURE, AS IT ONLY HAPPENS WHEN THIS IT IS BEING USED. WHEN I COME TO STOPS AT RED LIGHTS AND STOP SIGNS. EVERYTHING SHUTS DOWN. WHEN I RELEASE MY FEET OFF THE BREAKS THE CAR MAKES A DULL QUAKE LIKE NOISE. I HAVE HAD THE CAR IN THE SHOP AT THE DEALERSHIP FOR 7 DAYS ALREADY. THEY CHANGED THE BREAK BOOSTER THINKING IT WAS THE PROBLEM, BUT IT WAS NOT. I HAVE BEEN TRYING TO SCHEDULE SOMEONE AT THE DEALERSHIP TO RIDE WITH ME FOR A FE…

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2611.1%
ODI 11415581 · 1,200 mi

VEHICLE WAS PARKED ON A SLIGHT SLOPE PARKING SPACE BACKING TO A ONE-WAY PUBLIC ROAD IN NATIONAL PARK.IT WAS A DESIGNATED PARKING SPACE. THE VEHICLE WAS RUNNING AND IN THE P MODE OF GEAR SELECTION. I EXITED THE DRIVER'S DOOR FOR FEW MINUTES. THEN OPENED THE DRIVER'S SIDE DOOR WITH THE INTENT TO SHUT THE ENGINE. THE CAR STARTED ROLLING BACK, CROSSED THE ROAD, AND STOPPED BY A SANDY EMBANKMENT. I WAS THROWN OFF BY THE OPEN DOOR ON THE SANDY BANK. THE ENGINE STOPPED AND I OBSERVED THE VEHICLE IN D MODE BY ITSELF. I WAS ABLE TO START THE CAR IN …

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1213.6%
ODI 11452546

I purchased a brand new 2022 Kia Soul GT line on 9/01/2022. At 4300 miles, the IVT transmission imploded while on the freeway. Same issues as all the others reported here - fluctuating rpms, followed by a complete loss of power while the tach is redlined. Had it towed to the Kia dealership, and they determined that I needed a new transmission. The only thing they could tell me was that there were metal shavings in the transmission fluid. Also, I didn't get a new transmission in my new car - they installed a refurbished trans, which I questioned…

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59.8%
ODI 11543530

Air bag new

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26.9%
ODI 11653589

purchased 6-22-24 fire happened 8-14-24 at approximately 11pm, with approximately 2691 miles, fire started in engine compartment, car burned to ground, nothing left, approximately 2691 miles on vehicle. i was lucky to get out alive, i had to kick the doors open.

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18.3%
ODI 11755282

I purchased a used 2025 Kia Soul with approximately 12,930 miles on the odometer in July 2026. Prior to Friday, August 1, 2026, I had not experienced any warning lights, warning messages, drivability issues, or other symptoms. The vehicle appeared to operate normally. On August 1, 2026, as I pulled out of the parking lot, the car surged or lurched forward while pushing on the gas. I pulled over, and the engine RPM still would increase on its own while the vehicle was in park, and and while stopped with the brake pedal applied. On one occasion i…

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Fuel/Propulsion System
84.1%
ODI 10502334 · 22,791 mi

THE CLUTCH AND FLY WHEEL WORE OUT ON THE CAR AT 22K MILES. THIS IS EXTREMELY EARLY FOR A CLUTCH TO FAIL. THE CLUTCH FAILED ON A BUSY HIGHWAY (I-81) AND I WAS FORCED TO PULL OVER IN AN UNSAFE LOCATION. I HAVE DRIVEN MANUAL TRANSMISSIONS FOR MANY YEARS AND HAVE NEVER HAD A CLUTCH FAIL AT SUCH A LOW MILEAGE. *TR

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214.1%
ODI 10532211

FAULTY WIRING HARNESS. CAR WAS 3 WEEKS OLD.

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274.1%
ODI 10863386 · 6,000 mi

VERY SOON AFTER WE BOUGHT THE CAR NEW, WE DROVE TO CA. DURING THE DRIVE, I NOTICED THAT WHEN I WOULD SLOW TO TURN (LIKE INTO A DRIVE OR PARKING LOT) THE CAR WOULD ACT LIKE IT HAD A VAPOR LOCK- STARVED FOR FUEL. I WOULD PUMP THE GAS A COUPLE OF TIMES AND THE CAR WOULD RESPOND (SOMETIMES VIOLENTLY). THIS WAS AT LESS THAN 6K MILES. AFTER TRIPS TO THE DEALER, WHO RODE ALONG WITH ME AND KEPT THE CAR OVERNIGHT FOR THE MANAGER TO DRIVE, THEY RETURNED IT SAYING THEY COULD NOT REPLICATE MY ISSUE. SO, NOTHING COULD BE DONE. TWO SUCH COMPLAINTS AND I'M 3…

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546.0%
ODI 10632366 · 3,451 mi

WE WERE DRIVING 75 MPH. ON I-75 OUTSIDE DALTON GEORGIA IN LOTS OF TRAFFIC (THE OUTER LANE) AT WHICH TIME THE VEHICLE LOST ALL POWER AND SHUT DOWN. WE GRADUALLY COASTED TO THE SIDE OF THE ROAD AVOIDING NEAR CRASHES AND STOPPED COMPLETELY. WE TRIED RESTARTING THE VEHICLE AND IT WOULD NOT START. AFTER ABOUT 10 MINUTES THE VEHICLE RESTARTED BUT HAD NO POWER TO DRIVE. WE WERE TOWED TO A DEALERSHIP IN DALTON GEORGIA AND THE SERVICE PEOPLE LOOKED AT THE VEHICLE ON 8/18/2014 & SAID THEY COULD FIND NOTHING WRONG. WE PROCEEDED ON TOWARDS OUR DESTIN…

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768.5%
ODI 10715532 · 20 mi

FROM THE DATE OF PURCHASE UNTIL PRESENT THE VEHICLE HAS A LAG IN ACCELERATION WHEN AUTOMATIC TRANSMISSION SHIFTS FROM FIRST TO SECOND GEAR. THE LAG CAUSES A DANGEROUS CONDITION WHEN PULLING OUT. TOOK IT BACK TO THE DEALER 2 TIMES, AND EACH TIME WAS TOLD THERE WAS NOTHING THEY COULD DO UNTIL A ENGINE LIGHT CAME ON.

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8310.2%
ODI 11055101

I EXPERIENCE INTERMITTENT HESITATION WHEN PRESSING ON THE ACCELERATOR. IT FEELS LIKE THE CAR ISN'T DOWNSHIFTING CORRECTLY OR ISN'T GETTING ENOUGH FUEL IN ORDER TO PICK UP SPEED. I TOOK THE CAR TO THE KIA DEALER SERVICE DEPARTMENT AND THEY SAID THEY DIDN'T FIND ANY PROBLEMS AND COULDN'T DUPLICATE THE ISSUE. THE CAR CONTINUES TO INTERMITTENTLY HESITATE WHEN ACCELERATING. THIS HAPPENS IN ALL DRIVING CONDITIONS.

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186.6%
ODI 11171988

FOOT PRESSED ON GAS JUST STOPS IN MIDDLE OF THE ROAD. HAVE TO LET UP AND PRESS SECOND TIME TO GO AGAIN . WHILE DRIVING

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115.0%
ODI 11113971 · 340 mi

FROM A STOP, THE VEHICLE HAS A SIGNIFICANT HESITATION PULLING AWAY FROM A STOP SIGN/REDLIGHT ETC. AS YOU PUSHING THE GAS PEDAL DOWN, IT HESITATES THEN ACCELERATES HARD. HAS 340 MILES ON IT AT THIS TIME. DEALER AND KIA STATE THIS IS NORMAL FOR THE NEW TRANSMISSION/TURBO DESIGN. EVEN THE SERVICE MANAGER WAS SHOCKED WHEN HE DROVE IT SAYING HE WOULD NOT HAVE BOUGHT IT. I WOULD THINK THIS PROBLEM COULD BE RESOLVED WITH A PROGRAMMING UPDATE. MY CONCERN FOR SAFETY IS TO PART: 1ST, ANTICIPATING THE VEHICLE MAY GO WHEN IN FACT IT HESITATED TO PULL OFF C…

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128.8%
ODI 11245086 · 29,441 mi

DRAIN PLUG MISSING WHICH CAUSED A LEEK IN VEHICLE, WHICH CAUSED ENGINE TO BREAK WHILE DRIVIVNG CAR STOPPED WORKING, WAS TOWED THEN FOUND THE DRAIN PLUG WAS MISSING PLEASE HELP I HAVE BEEN READING AND FOUND OTHER CASES LIKE MINE ON THE KIA SOUL. MY CAR WAS STATIONARY ON THRE HIGHWAY. I HAD TO GET IT TOWED TO A GAS STATION WHERE I SLEPT IN THE CAR OVER NIGHT THEN CALL A TOW COMPANY TO TAKE ME TO THE CLOSEST KIA DEALERSHIP. THERE THEY TOLD ME THEIR FINDINGS.I HAD AN OIL CHANGE ON 05/20/19, AT A KIA DEALERSHIP IN MD. WHERE I BELIEVE THAT MY CAR W…

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153.9%
ODI 11276852 · 5,000 mi

I BOUGHT THE CAR IN MAY 2020. I FIRST REPORTED THE PROBLEM IN JULY. IT HAS SOMETHING TO DO WITH THE IDLE STOP AND GO FEATURE, AS IT ONLY HAPPENS WHEN THIS IT IS BEING USED. WHEN I COME TO STOPS AT RED LIGHTS AND STOP SIGNS. EVERYTHING SHUTS DOWN. WHEN I RELEASE MY FEET OFF THE BREAKS THE CAR MAKES A DULL QUAKE LIKE NOISE. I HAVE HAD THE CAR IN THE SHOP AT THE DEALERSHIP FOR 7 DAYS ALREADY. THEY CHANGED THE BREAK BOOSTER THINKING IT WAS THE PROBLEM, BUT IT WAS NOT. I HAVE BEEN TRYING TO SCHEDULE SOMEONE AT THE DEALERSHIP TO RIDE WITH ME FOR A FE…

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104.3%
ODI 11387530 · 10 mi

I WAS GOING TO GET MY MAIL ATTEMPTING TO PARK WHERE I ALWAYS PARK. I HIT THE BRAKE AND THE CAR SPED UP AND HIT TWO MAILBOXES. I COULDN'T GET IT TO STOP. I DO NOT KNOW HOW FAST IT WAS GOING WHEN I HIT THE MAILBOXES

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78.0%
ODI 11537779

9000 miles muffler failed, 12000 miles spark plugs cracked and was told it was sparking hot and could catch on fire, 13000 miles fuel injectors clogged with carbon, on going fuel smell in oil and shakes in idle with a/c on

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12.0%
ODI 11598272

I was backing up into my parking place in an alley way. I was turning slightly to the right to fit in and the car started to accelerate. I hit the back wall with the rear of my car. I put the car into drive not realizing it was still accelerating. I had my right foot on the brake. When I put the car into drive it accelerate very quickly even with my foot on the brake and I crashed into a door garage, wrecking my car, the garage door and the vehicle parked inside the garage. The automatic emergency braking system never activated either.

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Engine And Engine Cooling
42.1%
ODI 10447319

THE WHOLE FRONT OF THE CAR WAS ON FIRE AND THE WIND SHIELD EXPLODED. EVERYTHING MELTED DOWN AND CAR IS TOTALED. THIS INCIDENT WAS CAUSED BY AN INTERIOR MALFUNCTION WITH THE CAR. WOULD LIKE KIA TO REPLACE THIS CAR WITH A NEW CAR BECAUSE THIS WAS A NEW CAR THAT I PURCHASED THROUGH KIA. *TR

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254.9%
ODI 10427688

VEHICLE SUFFERED SUDDEN LOSS OF PERFORMANCE, WOULD ONLY ACCELERATE SLUGGISH, RPM WOULD NOT GO BEYOND 2500 RPM, HAD TO GET VEHICLE TOWED TO DEALERSHIP, LOST DRIVEABILITY. *TT

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375.6%
ODI 11206544 · 106,000 mi

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE DEALER DARCARS LANHAM KIA (9020 LANHAM SEVERN RD, LANHAM, MD 20706) WHERE IT WAS DETERMINED THAT THE CATALYTIC CONVERTER AND TWO OXYGEN SENSORS HAD FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) ON APRIL 12TH 2019. THE VEHICLE WAS DRIVEN BACK TO THE …

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414.6%
ODI 11341658 · 91,521 mi

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, WHITE SMOKE BEGAN TO EMIT FROM THE REAR END OF THE VEHICLE AS THE "PULL OVER IMMEDIATELY' AS WELL AS THE CHECK ENGINE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT IMMEDIATELY PULLED OVER AND SHUT THE VEHICLE OFF. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO HOMETOWN KIA (111 MIDTOWN AVE, MT HOPE, WV 25880) WHERE HE WAS INFORMED THAT THE ENGINE THREW A ROD AND THAT THE ENGINE WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS ALSO N…

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343.8%
ODI 10661753

2015 KIA SOUL SPUTTERED WHEN GOING FROM FIRST GEAR, TO SECOND GEAR AND THEN THIRD. CW ALSO, THE CHECK ENGINE LIGHT ILLUMINATED ON THE DASHBOARD. A DIAGNOSTICS REVEALED, THE VEHICLE WAS NOT FIRING ON ALL FOUR CYLINDERS AND THAT WAS THE REASON THE VEHICLE SEEMED SLUGGISH. THE ENGINE COVER WAS REMOVED AND IT WAS DISCOVERED ALL THE CYLINDERS WERE NOT CONNECTED. *JB

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668.1%
ODI 11432354 · 99,000 mi

The contact owns a 2016 Kia Soul. The contact stated while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal without warning. The contact then discovered that her vehicle was included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact called a dealer and scheduled an appointment to have the vehicle serviced. A few days after the appointment was made, the vehicle shut-off without warning while driving at 45 MPH. The contact was able to restart the vehicle; however, the veh…

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62.2%
ODI 11326484

WHEN DRIVING MY CAR 1 HOUR OR MORE AND TURN OFF THE CAR AND TURN ON AGAIN MY CAR AND IMMEDIATELY TURN ON THE AC MY CAR ENGINE SHAKES AND TURN OFF THE MOTOR. I LEFT MY CAR IN THE DEALER WHEN I BUY THE CAR IN 4 TIMES BUT NOBODY FOUND THE PROBLEM. SO I FEEL FEAR FOR WILL HAVE AN ACCIDENT. PLEASE I NEED HELP. I HAVE THIS PROBLEM SINCE 2018.*DT*JB *TR

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73.2%
ODI 11507013 · 150,000 mi

The contact owns a 2018 Kia Soul. The contact stated that after the vehicle received an oil change by an independent mechanic, his wife was driving at an undisclosed speed, and the vehicle lost motive power with the check engine warning light illuminated. The contact stated that a connecting rod had gone through the engine block and fallen out underneath the vehicle. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed that the engine needed to be replaced. T…

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53.7%
ODI 11538753 · 73,000 mi

The contact owns a 2019 Kia Soul. The contact stated while driving approximately 45 MPH, the vehicle started to lose motive power. The contact depressed the accelerator pedal, but the vehicle continued to lose motive power. The contact stated that there was no revving coming from the engine while depressing the accelerator pedal. The contact stated that the vehicle stalled; however, the power steering and braking system were still operable. The contact stated there was no warning light illuminated. The contact pulled off the roadway and was abl…

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102.6%
ODI 11612272

I was driving to work this morning and my check engine light started flashing.I took it to O'reilly's and plugged it in and it said something wrong with my engine.I just had it serviced and everything was fine and tell all of the sudden.This happened?Time this happened.I had to have 4 new engines put in my Kia.This has to be a recall

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4619.7%
ODI 11425410 · 2,416 mi

The contact owned a 2021 Kia Soul. The contact stated that soon after purchase of the vehicle, she discovered both low coolant and low oil levels upon inspection of the vehicle. There was no warning light illuminated. The contact had taken the vehicle to the dealer on two separate occasions. On her second visit, the contact stated that the dealer informed her to bring the vehicle back in 1,000 miles to check both oil and coolant levels to monitor the issues. The contact called the dealer back the next day to inform them that the coolant level h…

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1921.6%
ODI 11646458

The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The local dealer was contacted; however, the dealer informed that contact that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Exterior Lighting
115.7%
ODI 10583106 · 32,500 mi

TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE REAR LIGHTS WERE NOT BRIGHT ENOUGH WHICH PREVENTED HER FROM SEEING WHEN REVERSING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN EXPLAINED THAT THE VEHICLE WAS WORKING UP TO STANDARDS AND WAS UNABLE TO ALTER THE DESIGN. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 32,500.

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81.6%
ODI 10443440

NOT SURE IF MODEL IS 2012 OR 2011. A KIA SOUL WAS IN FRONT OF ME AT A STOP LIGHT. THE STOP LIGHTS ON THE VEHICLE WERE SO BRIGHT AS TO ALMOST BLIND ME. IS THERE A NATIONAL STANDARD THAT LIMITS THE MAXIMUM LIGHT ON BRAKE TAILLIGHTS? *TR

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101.5%
ODI 10605256

2013 KIA SOUL. CONSUMER WRITES IN REGARDS TO PROBLEMS ON THE DASH BOARD INVOLVING THE LIGHT INDICATOR FOR THE HEAD LIGHTS AND PARKING LIGHTS. *SMD THE CONSUMER DID NOT KNOW, HIS HEADLIGHTS WERE NOT ON. HE DISCOVERED THE INDICATOR DISPLAYED THE SAME PICTURE FOR THE PARKING LIGHTS AND THE HEADLIGHTS. THE CONSUMER STATED THE SECOND TIME, AS HE ENTERED HIS PARKING SPOT, IT BECAME OBVIOUS THE HEADLIGHTS WERE NOT ON, YET THE DASH BOARD INDICATED THERE WERE.

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12413.8%
ODI 10586447 · 6 mi

I HAD AN EMERGENCY AND TRIED AT NIGHT TO UNLOCK ELECTRIC DOORS FOR MY PASSENGERS AND I. UPON ATTEMPTING TO MANAGE THE EMERGENCY AND UNLOCK THE DOOR FOR MY PASSENGERS TO EXIT THE VEHICLE, I WAS GREATLY DELAYED BECAUSE THE "UNLOCK LIGHT IS NON FUNCTIONING" AND CAN'T BE SEEN IN THE DARK. THIS IS A SAFETY PROBLEM & I BELIEVE IT WARRANTS A RECALL BECAUSE THE DEALER REFUSES TO ACKNOWLEDGE IT AS A PROBLEM THAT NEEDS CORRECTING. THANKS GOD THERE WAS NO FIRE! PLEASE ADVISE AND ASSIST, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF IN…

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333.7%
ODI 11021789 · 77,000 mi

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING, THE CONTACT NOTICED THAT THE FRONT DRIVER AND PASSENGER SIDE HEADLIGHTS FAILED WITHOUT WARNING. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE PLUGS WERE MELTED. THE CONTACT ALSO STATED THAT THE REAR DRIVER'S SIDE TAIL LIGHT FAILED WITHOUT WARNING. THE CONTACT REPAIRED THE DRIVER'S SIDE TAIL LIGHT, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS …

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131.6%
ODI 11130522

MY HEADLIGHTS FLICKER WHEN I'M DRIVING. SOMETIMES THEY SHUT COMPLETELY OFF AND DON'T COME BACK ON FOR SEVERAL SECONDS. I NOTICE THE PROBLEM NOT WHEN I USE MY INDICATORS. WHEN I FLICK THE INDICATOR ON MY HEADLIGHTS FLICKER OFF AND ON.

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00.0%

No examples available for this selection.

41.8%
ODI 11144286 · 5,500 mi

USUALLY AFTER A RAINY NIGHT OR WHEN THERE IS DEW IN THE MORNING, WITH THE VEHICLE IN PARK AND STATIONARY AT MY HOME, THE HEAD LIGHTS WILL NOT TURN ON AND THE WINDSHIELD/BACK GLASS WIPERS WILL NOT WORK. AFTER TURNING THE WIPERS ON AND OFF SEVERAL TIMES THEY MAY COME ON FOR A MOMENT AND THEN WILL NOT OPERATE AGAIN. DEALER HAS BEEN UNABLE TO DUPLICATE ISSUE TWICE SO FAR. HAS LESS THAN 6000 MILES ON IT. IT IS NOW DARK WHEN I AM LEAVING FOR WORK AND THIS IS A HUGE SAFETY ISSUE SINCE I CAN NOT DRIVE IT WITH OUT HEAD LIGHTS. IT IS ALSO ILLEGAL TO DRI…

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53.7%
ODI 11446269

Seat belts do not lock in place when braking, but randomly lock in place while cruising. Severe electric discharge from vehicle, as well as power surges causing lights to burn out repeatedly.

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61.6%
ODI 11297198 · 20 mi

I PURCHASED A 2020 KIA SOUL BARELY 3 WEEKS AGO. FIRST ISSUE IS THE FRONT LIGHTS. THEY ARE CONSTANTLY FOGGY AND WITH HUMIDITY. TOOK CAR TO THE DEALER AND WAS INITIALLY TOLD THAT IT WOULD CLEAR UP ONCE HIGH BEAMS ARE TURNED ON FOR 30 MINUTES WHICH IS UNREALISTIC AS YOU CAN'T HAVE YOUR HIGH BEAMS ON WHEN THERE ARE CARS IN FRONT OF YOU. WAS THEN TOLD THEY SUBMITTED A TICKET TO KIA AS THIS IS THE SECOND UNIT THEY HAD WITH SAME ISSUE. SECOND ISSUE IS THE FRONT SEAT HEADRESTS. THEY PUSH THE HEAD TO FAR FORWARD AND CAUSES CONSTANT HEADACHE AND NECKAC…

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62.6%
ODI 11372340 · 814 mi

WHILE DRIVING DOWN THE ROAD IN WET WEATHER CONDITIONS. THE VEHICLE LOST ALL POWER, LOST WIPERS AND HEADLIGHTS. HAPPENED ON INTERSTATE WHILE TRAVELING AT 65 MPH. VEHICLE STATED KEY WASN'T DETECTED IN CAR. WHILE IN MOTION USING OTHER VEHICLES HEADLIGHTS WAS ABLE TO GET OVER TO THE SIDE OF THE HIGHWAY THANKFULLY. VEHICLE WAS TOWED TO DEALER FOR ASSESSMENT.

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00.0%

No examples available for this selection.

47.8%
ODI 11498470

Last night was the first time I drove it in the dark while it was raining. The headlights absolutely SUCK!!! I’ve had daytime running lights that were brighter! I’ve had 6 volt headlights that were brighter! I probably have flashlights that are brighter! It’s seriously dangerous, in my humble opinion. There were times where the painted road stripes were worn down, no street lights, and I was literally driving blind. I was worried about driving off the road, or into oncoming traffic, as I could not see the road ahead of me. I will not drive this…

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26.9%
ODI 11630215

Headlights are not bright enough. In areas with no street lights it’s like driving with candles. The light is yellow and dim. This is a new car

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433.3%
ODI 11673048

Humidity gets insiste headlights. This issue affects headlights performance making hard to see at night. Safety is at risk.

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Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Engine68,000–101,000 mi82,000 mi75
ODI 11032004 · 6,500 mi

I PURCHASED MY 2017 KIA SOULS BASE MODEL ON JUN 28 THIS YEAR FROM QUIRK KIA IN BRAINTREE, MA. AFTER JUST 2 WEEKS THIS ISSUE HAPPENED FOR THE FIRST TIME. I WAS AT A GAS STATION GASSING UP THE CAR, ONCE I WAS DONE, I TURNED THE CAR ON, PUT IT IN DRIVE AND THE CAR WOULD NOT MOVE ' I WAS PRESSING THE GAS PEDAL AND NOTHING WAS HAPPENING. I IMMEDIATELY PUT THE SHIFTER IN PARK, TURNED THE ENGINE OFF AND ON AGAIN AND THE CAR STARTED TO MOVE AGAIN. ON JULY 26 SAME ISSUE HAPPENED AGAIN AND IT ALSO HAPPENED RIGHT AFTER I GASSED UP THE CAR. ON SEPTEMBER…

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ODI 11101156 · 15,000 mi

MY ENGINE SHUT OFF WHILE I WAS STOPPED AT A RAILROAD CROSSING, ON AN INCLINE. I HAD MY FOOT ON THE BRAKE WHEN IT HAPPENED. ONCE THE TRAIN PASSED, I LET MY FOOT OFF THE BRAKE, AND THE ENGINE SHUT OFF WITHOUT A WARNING OR INDICATION. THE CAR PROCEEDED TO ROLL BACKWARDS INTO TRAFFIC. I TURNED ON MY EMERGENCY LIGHTS ON, PUT THE CAR IN PARK, AND TRIED TO RESTART THE VEHICLE. IT TOOK A MINUTE OR SO BEFORE I WAS ABLE TO RESTART THE CAR. THE SAME PROBLEM HAPPENED 3 DAYS LATER - I WAS JUST ABOUT TO MAKE MY TURN OUT OF A PARKING LOT INTO A MAJOR STREET. …

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ODI 11210386 · 17,000 mi

PURCHASED THIS CAR USED WITH 16K MILES IN SEPT 2018. STOPPED AT AN INTERSECTION AND WHEN TRYING TO PULL OUT THE ENGINE WOULD NOT RESPOND TO THE GAS PEDAL. ENGINE REMAINED AT AN IDLE EVEN AFTER FLOORING THE GAS PEDAL SEVERAL TIMES. ALMOST GOT HIT!! I RECYCLED THE KEY SEVERAL TIMES AND FINALLY IT WORKED. I TOOK TO THE DEALER AND GOT THE " NO PROBLEM FOUND " NOW I EXPERIENCE A ROUGH IDLE AND A STRANGE FEELING IN THE BRAKE PEDAL WHEN BRAKING. TODAY I STARTED THE CAR AND THE ENGINE WOULD NOT GO OVER 3000 RPMS. CYCLED THE KEY AND IT WAS OK. I'M AFRAI…

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Unknown Or Other338–57,475 mi13,250 mi12
ODI 11011914 · 300 mi

JUST PURCHASED FIST KEYLESS ENTRY VEHICLE. DEALER TOLD ME IF THE CAR IS RUNNING AND I WALK AWAY WITH KEYS IN MY POCKET THAT THE ENGINE WOULD SHUT OFF. AT WORK NEXT DAY GOT OUT OF CAR WITH HANDS FULL, WENT INTO BUILDING AND EXPRECTED CAR TO SHUT DOWN THREE HOURS LATER CO-WORKER TELLS ME CAR IS RUNNING OUT IN PARKING LOT. WENT OUT TO INVESTIGATE WITHOUT MY KEY, GOT INTO RUNNING VEHICLE AND DROVE AWAY WITH NO KEY. ANYONE COULD HAVE STOLEN THIS VEHICE IN THAT THREE HOUR PERIOD, I COULD HAVE DRIVEN AWAY AND BEEN STRANDED IN A DANGEROUS SITUATION OR…

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ODI 11032004 · 6,500 mi

I PURCHASED MY 2017 KIA SOULS BASE MODEL ON JUN 28 THIS YEAR FROM QUIRK KIA IN BRAINTREE, MA. AFTER JUST 2 WEEKS THIS ISSUE HAPPENED FOR THE FIRST TIME. I WAS AT A GAS STATION GASSING UP THE CAR, ONCE I WAS DONE, I TURNED THE CAR ON, PUT IT IN DRIVE AND THE CAR WOULD NOT MOVE ' I WAS PRESSING THE GAS PEDAL AND NOTHING WAS HAPPENING. I IMMEDIATELY PUT THE SHIFTER IN PARK, TURNED THE ENGINE OFF AND ON AGAIN AND THE CAR STARTED TO MOVE AGAIN. ON JULY 26 SAME ISSUE HAPPENED AGAIN AND IT ALSO HAPPENED RIGHT AFTER I GASSED UP THE CAR. ON SEPTEMBER…

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ODI 11035753 · 200 mi

I PURCHASED A NEW 2017 KIA SOUL +. I HAVE AN ANDROID PHONE AND TOLD THE SALES PERSON I WANTED 2 THINGS. 1) HANDSFREE DIALING AND A BACKUP CAMERA. THEIR DESCRIPTION NEVER STATED, NOR DID YOURS ON YOUR WEBSITE, THAT THE HANDSFREE ONLY WORKS WITH IPHONES. I HAD A 2016 KIA SOUL AND IT WORKED PERFECTLY. THIS IS A SAFETY ISSUE AND FALSE ADVERTISING. ANDROID PHONE USERS HAVE OVER 55% OF THE CELL PHONE MARKET AND WHY YOU TOOK THIS FEATURE AWAY FROM YOUR CAR IS A BAD MOVE. THEN NOT TO TELL PEOPLE WHEN SHOPPING, IS ANOTHER BAD MOVE. IM SURE LESS PEOPLE W…

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Power Train56,990–82,382 mi79,739 mi10
ODI 11300375 · 15,000 mi

WHEN PLACED IN DRIVE, AND GAS PEDAL IS DEPRESSED THE CAR JERKS FORWARD AND BACK AND WILL NOT ACCELERATE. IT SHAKES THE WHOLE CAR.. DOES IT IF CAR IS COLD OR HOT BUT SEEMS TO HAPPEN MORE WHEN CAR IS NOT FULL HOT. UNSAFE WHEN PULLING INTO TRAFFIC.

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ODI 11351378 · 80,000 mi

VEHICLE HAS ONLY 75K MILES ON IT MOTOR SPUN A BARRING ON BOTTOM IT DONE ALL THE THE THINGS ON THE LAST MOTOR RECALL BUT WAS ON DIFFRENT MODEL CONTACTED DEALER AN SHOWED IT WAS THE SAME MOTOR AN NOTHING HAS HAPPEN WANT HONOR WARNTY OR ANYTHING AN IM NOT THE FIRST PERSON HAVE TALKED TO SEVERY AN THEY CONTACTED KIA DEALER SHIPS PRIOR TO AN THEY GET THE SAME THING ONLY THING VEHICLE DONE WAS SAY LOW OIL PRESSURE LIGHT CAME ON BUT NO CHECK ENGINE LIGHT MOTOR WAS KNOCKING VERY BAD AN KNOCK MOTOR SENSOR NEVER CAME ON EITHER IVE HOOKED CODE READER UP …

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ODI 11352239 · 100,000 mi

MY 2017 KIA SHOWED NO SIGNS OF PROBLEMS UNTIL I WAS DRIVING TO STORE ON STATE ROAD 9 GOING 40 MPH AND WHILE IN DRIVE IN DIED OUT ON ME. I TURNED THE KEY OVER A FEW TIMES. IT FINALLY CAUGHT AND STARTED. I CONTINUED HOME AND IT DID THIS AGAIN. ONLY THE OIL LIGHT CAME ON. I GOT IT STARTED AND MOVED OFF THE ROAD AND HAD IT TOWED TO MY MOTHERS. WHEN I TRIED TO START IT AGAIN IT WOULDNT START. MY STEP FATHER LOOKED AT IT AND THE PISTON HAD FLOWN IT TO THE SPARK PLUG. AND I WAS TOLD MY MOTER WAS BLOWN.

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Electrical System5,450–62,250 mi40,000 mi6
ODI 11024832 · 14 mi

2017 KIA SOUL BLUETOOTH. DOESN'T WORK WITH ANDROID

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ODI 11181605 · 20,000 mi

WHILE CAR WAS IN MOTION BACKING IN MY DRIVEWAY, I WAS ABLE TO PULL DRIVERS HANDLE WHILE LOCK ENGAGED AND DOOR OPENED WHILE VEHICLE WAS STILL MOVING. ALTHOUGH I PLANNED ON OPENING THE DOOR AS CAR CAME TO A REST I WAS SURPRISED HOW EASY IT WAS TO OPEN WHILE CAR IS MOVING, AND DOOR HAD DONE SO PREMATURELY THEN I EXPECTED. CONCERNED I TESTED WHILE DRIVING FORWARD LIKE 20 MPH & DOOR OPENS WHEN GRABBING ON HANDLE. MY CONCERN IS WHILE THE VEHICLE IS IN MOTION ONE SHOULD BE REQUIRED TO MANUALLY UNLOCK ANY DOOR BEFORE IT OPENS. I ADDRESSED WITH MY KIA D…

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ODI 11244074 · 600 mi

THE FRONT DOOR ON THE DRIVERS SIDE DOESN'T LATCH OR LOCK COMPLETELY WHEN THE DOOR IS CLOSED/SHUT FROM INSIDE. MANY TIMES WHEN EXITING THE VEHICLE FROM THE DRIVERS SEAT I DISCOVER THE DOOR HADN'T BEEN LATCHED AT ALL BECAUSE I CAN OPEN THE DOOR WITHOUT USING THE DOOR HANDLE, IT WILL OPEN WITH A SLIGHT PUSH FROM MY ARM. I WORRY THE DOOR WILL OPEN WHEN IT'S MOVING CAUSING AN ACCIDENT AND INJURIES FROM FALLING OUT OF THE VEHICLE. A SECOND SAFETY ISSUE WITH MY KIA SOUL IS THE HESITATION AND SLOWNESS OF ACCELERATION WHEN ENTERING THE FREEWAY AND MERGI…

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Fuel/Propulsion System30,750–85,750 mi72,500 mi6
ODI 11210386 · 17,000 mi

PURCHASED THIS CAR USED WITH 16K MILES IN SEPT 2018. STOPPED AT AN INTERSECTION AND WHEN TRYING TO PULL OUT THE ENGINE WOULD NOT RESPOND TO THE GAS PEDAL. ENGINE REMAINED AT AN IDLE EVEN AFTER FLOORING THE GAS PEDAL SEVERAL TIMES. ALMOST GOT HIT!! I RECYCLED THE KEY SEVERAL TIMES AND FINALLY IT WORKED. I TOOK TO THE DEALER AND GOT THE " NO PROBLEM FOUND " NOW I EXPERIENCE A ROUGH IDLE AND A STRANGE FEELING IN THE BRAKE PEDAL WHEN BRAKING. TODAY I STARTED THE CAR AND THE ENGINE WOULD NOT GO OVER 3000 RPMS. CYCLED THE KEY AND IT WAS OK. I'M AFRAI…

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ODI 11300375 · 15,000 mi

WHEN PLACED IN DRIVE, AND GAS PEDAL IS DEPRESSED THE CAR JERKS FORWARD AND BACK AND WILL NOT ACCELERATE. IT SHAKES THE WHOLE CAR.. DOES IT IF CAR IS COLD OR HOT BUT SEEMS TO HAPPEN MORE WHEN CAR IS NOT FULL HOT. UNSAFE WHEN PULLING INTO TRAFFIC.

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ODI 11319605 · 73,000 mi

THE ENGINE STARTED MAKING A TICKING NOISE. WHICH GOT LOUDER AND FASTER AS I DROVE. I WENT 20 MINUTES DOWN THE RODE AND THE CAR STOPPED AND STARTED ROLLING FORWARD WITH NO POWER AS IF I WAS IN NEUTRAL. I TRIED TO JUMP THE CAR AND DID NOT SUCCEED, THE OIL WAS BONE DRY. I ADDED OIL AND THE SAME NOISE AROSE AND THE CAR STOPPED AGAIN. LASTLY. I COULD NOT GET MY CAR TO GO 2-4 MIN WITHOUT IT TURNING OFF. I WILL BE ABLE TO PROVIDE A VIDEO OF THIS HAPPENING, I DO COULD NOT LOAD THE FILE CHOOSEN

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Air Bags15,000–51,500 mi40,000 mi11
ODI 11083299 · 12,000 mi

TL* THE CONTACT OWNED A 2017 KIA SOUL. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT'S VEHICLE T-BONED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK, SHOULDERS, AND BACK. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL. THE VEHICLE WAS TOWED TO A TOWING FACILITY AND DEEMED DESTROYED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.

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ODI 11141320 · 37,000 mi

VIN # [XXX] I HIT A DEER AND THE AIR BAG NEVER DEPLOYED VEHICLE WAS TOTALED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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ODI 11161067 · 50,000 mi

I WAS IN A HEAD ON COLLISION WEARING MY SEAT BELT AND HIT MY HEAD ON THE SUN VISOR AND EDGE OF WINDSHIELD. BASICALLY SCALPING ME. THE AIR BAG DEPLOYED YES BUT AFTER I WAS BLEEDING AND REACHING TO UNDO MY SEATBELT. HITTING MY HAND WHICH BROKE MY WRIST HAVING TO HAVE SURGERY TO PUT A PLATE AND PINS IN IT. ALSO HITTING ME IN THE CHEST SO HARD IT KNOCKE THE BREATH OUT OF ME. IT WAS SMOKING REALLY BAD TOO LIKE IT WAS GOING TO CATCH FIRE.

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Service Brakes17,890–50,133 mi19,990 mi5
ODI 11083435 · 17,890 mi

WHEN ATTEMPTING TO BRAKE, THE BRAKE'S WILL RELEASE AND THEN GRAB ONTO THE ROTORS AGAIN. ALSO HAVE A SOFT PETAL AND HISSING WHEN PRESSING ON THE BRAKE. THE DEALERSHIP WHERE PURCHASED STATES THAT NOTHING IS WRONG; HOWEVER, I AM EXPERIENCING GRINDING, MY CAR SHAKING AT RANDOM TIMES WHEN ATTEMPTING TO STOP, OR RANDOMLY FAILURE TO STOP, RESULTING IN HAVING TO GO OFF THE ROAD.

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ODI 11121001 · 9,100 mi

ON FRIDAY, APRIL 20, 2018, ON A MAJOR HIGHWAY, TRAFFIC BEGAN TO SLOW AND AS I APPLIED MY BRAKES, THEY FELT AS THOUGH THEY TRAVELED TO THE FLOOR, AND EVEN THOUGH I HAD PLENTY OF SPACE TO STOP, I WAS UNABLE TO AND WAS IN AN ACCIDENT. THE CAR WAS REPAIRED BY A NON-KIA DEALER VIA MY INSURANCE. WITHIN TWO DAYS OF ME HAVING THE VEHICLE BACK IN MY POSSESSION, IT HAPPENED AGAIN, THIS TIME WHILE COMING TO A SLOW GRADUAL STOP AT A LIGHT. I TOOK THE VEHICLE TO MY LOCAL DEALERSHIP, PRICE KIA, TO REPORT THE CONCERN. AFTER MULTIPLE TEST DRIVES, THEY FELT …

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ODI 11242840 · 53,000 mi

TAKATA RECALL MY AIRBAGS NEVER DEPLOYED, THE BRAKES NEVER TOOK EFFECT TO MAKE ME SLIDE SKID OR STOP. SEATBEAT NEVER HELD ME BACK FROM SLAMMING INTO STEERING WHEEL.

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SteeringToo few reports for a range29,262 mi4 (sparse)
ODI 11035753 · 200 mi

I PURCHASED A NEW 2017 KIA SOUL +. I HAVE AN ANDROID PHONE AND TOLD THE SALES PERSON I WANTED 2 THINGS. 1) HANDSFREE DIALING AND A BACKUP CAMERA. THEIR DESCRIPTION NEVER STATED, NOR DID YOURS ON YOUR WEBSITE, THAT THE HANDSFREE ONLY WORKS WITH IPHONES. I HAD A 2016 KIA SOUL AND IT WORKED PERFECTLY. THIS IS A SAFETY ISSUE AND FALSE ADVERTISING. ANDROID PHONE USERS HAVE OVER 55% OF THE CELL PHONE MARKET AND WHY YOU TOOK THIS FEATURE AWAY FROM YOUR CAR IS A BAD MOVE. THEN NOT TO TELL PEOPLE WHEN SHOPPING, IS ANOTHER BAD MOVE. IM SURE LESS PEOPLE W…

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ODI 11150083 · 14,523 mi

THE STEERING WHEEL GO LOCKED WHEN IN CURVE RESULTING IN A CRASH WHERE I HIT A POLE IN THE RIGHT SIDE OF THE STREET.

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ODI 11324692 · 44,000 mi

TL* THE CONTACT OWNS A 2017 KIA SOUL. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL CEASED WITH THE POWER STEERING ASSIST FAILURE WARNING LIGHT ILLUMINATED. THE FAILURE DISCONTINUED INDEPENDENTLY AND THE VEHICLE RETURNED TO OPERATING AS DESIGNED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.

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Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

6 reports2024-112026-10

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-111None
ODI 11627996

The Kia Soul is burning engine oil. I have to add an extra pint of oil every month. This known engine defect will one day damage the engine and may cause an accident.

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2024-122None
ODI 11631650

09/06/2024 MY KIA SOUL ENGINE BROKE DOWN TOWED TO A MECHANIC SHOP AND DETERMINED IT NEEDED A NEW ENGINE, DUE TO A RECALL THAT WAS ISSUED BEFORE MY OWNERSHIP OF THE VEHICLE. KIA DECLINES DOING THE ENGINE REPLACEMENT UNDER THE 150,000 WARRANTY, DUE TO THE RECALL NEVER BEING TAKEN CARE OF. SPOKE TO THE DEALER I BOUGHT THE VEHICLE FROM AND AT THE TIME OF PURCHASE THEY HAD NO RECORD OF A RECALL BEING PRESENT ON THE VEHICLE. ATTACHED IS VEHICLES CARFAX AND DATES OF INCIDENTS.

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ODI 11632169 · 75,000 mi

The contact owns a 2017 Kia Soul. The contact stated while driving at 10 MPH, the vehicle stalled. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with an engine failure due to excessive pumping of engine oil. The local dealer was contacted; however, the vehicle was not repaired because it was not under recall. The contact stated that the failure persisted. The vehicle was taken to several other independent mechanics but was not repaired. The manufacturer was not made aware of the …

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2025-011None
ODI 11638868

The crank shaft failed and is costing me 2800 to repair it.

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2025-022None
ODI 11644806 · 102,000 mi

The contact owns a 2017 Kia Soul. The contact stated that the check engine warning light was illuminated on the instrument panel soon after an oil change. Additionally, the contact stated that there was oil accumulating around the exhaust pipe. Upon inspection of the engine, the contact discovered that oil was leaking from the piston rings. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 102,000.

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ODI 11645136

My husband was travelling down the highway in our car with my [XXX] in the back seat. Suddenly the motor seized up and the car started the rattle. The car came to a stop. We had the car towed to a Kia dealership and was told that the engine had seized up and would need to be replaced. I also found out about a known issue with Kia engines. I had never heard about it. We are the second owner and weren't notified that there was an issue. They are claiming that they don't have to fix the car because we hadn't had a knock sensor repaired. I don't k…

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2025-032None
ODI 11647251

I purchased my car new from the dealer in August of 2017; at 40,000 I started having an excessive oil consumption issue. I took it repeatedly to the dealer for remedy under the warranty. They examined and performed services that failed to remedy the issue. From my research I learned that this problem arises from faulty piston rings and valves. I continued to take the vehicle to the dealer, and their response was that oil consumption on my vehicle was within their specifications. Currently my vehicles has 103867 miles and the KIA warranty has ex…

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ODI 11651076

After driving about 2,000 miles after an oil change, the oil warning light comes on. This happens regardless of whether I use 3,000-mile or 5,000-mile oil. When I check the oil, it is completely gone. This issue started about a year ago, and now I always carry extra oil because I am worried. My car has a 2016-manufactured engine, but since it is a 2017 model, the dealership says it is not eligible for a recall and refuses to repair it. They told me that if I want a detailed inspection, I would have to pay for the inspection and repairs myself…

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2025-042None
ODI 11656439

Car stalls when at a stop. Restart ignition stalls again when placed into drive and accelerator is pressed. Restart, brake pedal and accelerator pressed at same time, while put into gear, and then it will move. The oil light and battery light comes on when it stalls.

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ODI 11656640

Am receiving a code for camshaft sensor bank 1 sensor a. Figured it could be timing but also know about TSB’s. Need to see if there are any posted for my specific 2017 Kia Soul.

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2025-052None
ODI 11661776

Vehicle shut off on the highway and engine no seized however oil change was recently completed

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ODI 11661978

- Engine failure/seizure with rod bearing failure! Yes, vehicle is available for inspection upon request. - Myself and my wife were driving through a busy intersection light when the engine failed and went into limp mode (Engine Control System) causing an abrupt stop in the middle of the intersection which forced multiple cars to have to slow down and break to not hit us. My wife is pregnant and a recent brain cancer survivor and this put all of our lives at risk! - Yes the problem has been confirmed by the Kia dealer with a full diagnostic ins…

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2025-060None

No examples available for this selection.

2025-076None
ODI 11670585

Engine is running very rough. At a low idle, the engine turns off. Today the car turned off 11 times. A diagnostic reading shows all four cylinders misfiring.

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ODI 11672038

My 2017 Kia Soul (VIN: [XXX] ) is experiencing piston ring failure, which has led to excessive oil consumption and the failure of my catalytic converter. The engine is a 2.0L Nu MPI, the same engine type covered under Kia recalls SC176 and SC200, but my VIN is currently excluded. This is a known manufacturing defect that causes oil to enter the combustion chamber, damaging the catalytic converter and violating emissions standards. The repair costs are unaffordable for my family, and Kia refuses to cover them despite California’s extended emissio…

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ODI 11672193

My car is losing oil and the light does not come on to tell me when oil runs low I have been to Coral Springs Kia in the Coral Springs automall many times and they have all my records.

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2025-086None
ODI 11677994

2017,Kia soul plus brakes failed with no warning and we crashed into an intersection and hit a dump truck. I suffered severe broken bones including a compound femur fracture and broken arm. I was trapped in the car for over a hour. Both my arm and leg have rods and pins now. I also suffer from severe ptsd and nightmares. I hospitalized from 6/25-7/4, and in a nursing home until 7/4-8/1, learning to walk again. I received the voluntary recall letter on 7/11when I was in the nursing home. It was sent too little too late. I’m contacting an attorn…

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ODI 11678407

Backup camera no longer works; when in reverse, the screen is totally blank, no image and no guide lines.

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ODI 11679883 · 60,000 mi

The contact owns a 2017 Kia Soul. The contact stated that while driving approximately 25 MPH, the vehicle experienced a loss of automotive power. No warning light was illuminated. The contact stated that after an independent mechanic started the vehicle, there was an abnormal knocking sound coming from the vehicle. The vehicle was towed to a local dealer, where it was deemed unrepairable due to insufficient engine oil records. The contact stated that the failure was related to an undisclosed recall. The manufacturer was made aware of the failur…

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2025-093None
ODI 11689064

Perform check engine light diagnosis. Heard knocking noise at any speed even at idle. Added 2 quarts of oil. P0420 catalyst system efficiency below threshold Bank 1. The engine is consuming too much oil and has a noise coming from the valve train. Also, a slight rod bearing knock. Our auto mechanic had told us to check with Kia Dealership because it is a known issue on this vehicle. But the Kia declined to repair.

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ODI 11689724 · 103,000 mi

The contact owns a 2017 Kia Soul. The contact stated that while the vehicle was at the dealer for routine maintenance, the mechanic detected a knocking sound coming from the engine, and the vehicle was diagnosed with engine rod bearing and camshaft failures. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 103,000.

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ODI 11690051

To Whom It May Concern, I am submitting this complaint to report that a Kia dealership of garden grove, ca falsely recorded a safety recall as “completed” on my 2019 Kia Soul Upon review from another kia dealer, I discovered that the recall repair , essential to prevent engine failure , was never actually performed. My engine has now failed catastrophically (broken connecting rod at 128,600 miles), consistent with the known risks that recall was meant to address. This misrepresentation by the dealership not only endangered my safety but als…

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2025-101None
ODI 11692078

Engine Failed Mid Drive. Started with knocking sound then went into limp mode and then shut off and did not want to start. Car failed in the middle of traffic and could of injured me and others. I've read of other failures of the same models but for some reason the 2017 model isn't eligible for the settlement even though the same issues are present in the 2017 Kia Soul Models. Had to have my vehicle towed home.

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2025-112None
ODI 11700026 · 51,986 mi

The contact owns a 2017 Kia Soul. The contact stated that while starting the vehicle, there was a judder coming from the transmission. Additionally, while decelerating to come to a stop, the vehicle shook abnormally before accelerating while continuing to drive. The failure was intermittent. There were no warning lights illuminated. The vehicle was taken to the dealer, who recommended that the transmission be replaced after completing several judder tests. The vehicle was not repaired, and the failure persisted. The vehicle was taken to a secon…

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ODI 11700034

The car lurches/judders upon startup and at low speeds. It has been serviced eight times for this issue by two authorized Kia dealers with no resolve.

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2025-121None
ODI 11703329

I have a white 2017 Kia Soul. I bought it new in 2017. The paint is peeling off really badly. Something is not right. This is not wear and tear paint peeling it is massive all around the car, especially the hood. The whole hood is peeling. My friend has an old 2011 Kia and his paint is fine. Please help

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2026-014None
ODI 11709022

Owner of 2017 White Kia Soul that has peeling paint. I've never owned a vehicle that paint peeled like this. I understand there are other owners with the same issue. This issue first started in May 2025 on driver's side near roof that I paid out of my pocket to repair. Now I have same issue on the passenger side. Very disappointed 😞

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ODI 11711695

We had a new engine installed because of a recall. The dealership told us we needed a new catalytic converter because they were clogged due to the faulty engine. There is no recall and I am now in fear for my safety and my children's safety. I can smell exhaust extremely bad while driving and continue to smell it hours afterwards. Including feeling nauseous and developing a headache.

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ODI 11712473

I’ve had to get three oil changes in just five months of owning my vehicle. Honda of Brandon sold it to me with a clean Car-Fax report, but I’m now facing a possible manifold and catalytic converter replacement costing $4,200. When the service department called the warranty company, they claimed it was a catalytic converter issue, but it turned out to be an O-2 sensor, which would cost about $460. One month after purchase, I had to replace the ignition coil and requested spark plug replacements, though I wouldn’t have known if a spark plug was …

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2026-022None
ODI 11715590

While driving, the vehicle suffered a sudden and total engine seizure and loss of power (stalling), creating a life-threatening hazard in traffic . A certified Kia technician diagnosed a seized short block, multi-cylinder misfires (P0300-P0304), and a hole in the exhaust valve. This failure is identical to the defects in Recall SC176 and the Engine Litigation II Settlement. Furthermore, the dealer previously refused my request for the KSDS safety software update, which would have prevented this catastrophic seizure by triggering Limp Home Mode.…

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ODI 11715878

While driving under normal conditions, the check engine light began flashing and the vehicle suddenly lost power and entered limp mode. Acceleration was severely limited, making it difficult to maintain speed in traffic. The vehicle was later diagnosed with diagnostic trouble code P1326, which is associated with engine rod bearing failure. This caused an unexpected loss of engine power and created a safety risk while driving. The vehicle had to be taken to a dealership for inspection due to the severity of the power loss.

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2026-032None
ODI 11726069

Driving on busy highway with one passenger. Vehicle began losing power and acceleration, but no warning lights came on. Kept driving for 20 miles and oil warning light came on, but temp vuage registered fine. I parked, checked fluid amounts, and oil was extremely low (even though it had been checked the week prior and was full). Put 2 quarts in, started vehicle and warning lights went off. Proceeded back on to highway, drove 5 miles and engine lost acceleration and started knocking loudly, and all the warning gauges lit up. I pulled into parki…

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ODI 11728291

We heard a ticking noise, and took it to the autoshop. After investigating, they found that it was a total engine failure. The mechanics encouraged us to check the vin number, because total engine failure for the 2017 Kia Soul was very common. Our vin did not appear in this recall, but all the symptoms are the same. We've had regular maintenance, and it's less than 80k miles.

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2026-042None
ODI 11730421

The paint is continuing to peel off and its getting worse. When I called Kia they said it is not covered. Apparently this is a manufacturing defect. I would really like this to be corrected if possible. T;hank you, Gail LeBrun

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ODI 11734660 · 128,129 mi

The contact owns a 2017 Kia Soul. The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated. The contact added oil to the vehicle; however, the vehicle went into LIMP Mode and failed to exceed 60 MPH while driving. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine needed to be replaced; however, the contact was informed that the engine replacement was not covered under an unknown class-action lawsuit settlement recall because only 12 out of the required…

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2026-055None
ODI 11735549

After multiple recent services at the dealership, the car caught fire while idle in the driveway. The fire was under the hood in the front part of the engine compartment, just behind the latch mechanism. Fire was extinguished and verified by the local fire department. The parking spaces are close to other cars and townhouses.

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ODI 11735880

I reported the issue yesterday, but we have additional information. Here is a timeline of the incident as recorded by the doorbell camera: 2026-05-03 085400 Car parked 101423 Car is already trying to start by itself 101713 Car still starting, starter slowing down 101734 Starter sounds overheated 101740 Starter slows to stop 101835 First visible smoke 102304 Neighbor notices 102338 I was notified 102452 Used extinguisher 1026…

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ODI 11736438

The vehicle experiences major engine performance issues following a replacement engine installation (approximately 8,000 miles on the new engine). Additionally, the catalytic converter is malfunctioning, the steering exhibits significant pulsation during braking, and the suspension system is malfunctioning. These combined defects create an unsafe driving condition and pose a serious risk to the driver, passengers, and other motorists.

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2026-061None
ODI 11743757 · 197,000 mi

The contact owns a 2017 Kia Soul. The contact stated that while driving approximately 65 MPH, a loud knocking sound was heard, and the vehicle's speed decreased to approximately 25 MPH. The contact was able to safely pull over into a parking lot. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 197,000

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2026-072None
ODI 11750111

The engine has structural manufacturer defect causing extreme internal engine oil consumption with zero external leaks, creating a severe risk of sudden oil starvation catastrophic mechanical engine failure. The severe oil consumption problem was confirmed by a certified national corporate service center (Firestone Auto Care). An intermittent P0420 catalytic converter warning is actively appearing on the dashboard, which is a documented consequence of internal engine oil burning. When attempting to get this mechanical defect diagnosed and repai…

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ODI 11752468

One day I noticed my oil light flashed on and off about three times during a drive down the road, simultaneously a loud knocking started in my engine. Although I had gotten my oil changed just a couple months prior and always practiced appropriate maintenance I decided to pull over and check my oil, it was empty. No warnings, the oil light had never come on, the engine light had never come on. A modern car shouldn’t have complete engine failure due to oil starvation with no warning whatsoever. That is separate from the other problem where the c…

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2026-080None

No examples available for this selection.

2026-092None
ODI 11763203

The paint is completely failing on this kia soul. The eroded paint is a well known issue with Kia, nothing is being done about the paint failing and chipping across the whole body of the car, which will lead to inevitable rusting. It has been inspected, they are aware of the issue, and are doing nothing to resolve it.

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ODI 11766035

This car since I had it burns alot and I mean alot of oil between oil changes i have to keep oil on hand and constantly checking the oil I have alot of friends with this car and the same issue I had my soul for over 5 years and it's still burning oil I take care of my car im still paying on it and it has less than 70,000 miles and 8m having problems with it. I'm disabled, one income. I need my car I've brought this to kua themselves they told me to...JUST KEEP WATCHING YOUR OIL LEVELS LIJE U VEEN U SHUD BE OK....ARE THEY SERIOUS. PLEASE HELP ME…

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2026-10 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 238 reports

2022: 20 complaints · 2023: 38 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
202261620
2023192938
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
20228404
20234605

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentEngineUnknown Or OtherPower TrainElectrical SystemFuel/Propulsion SystemAir BagsService BrakesSteering
Engine—
8
ODI 11032004 · 6,500 mi

I PURCHASED MY 2017 KIA SOULS BASE MODEL ON JUN 28 THIS YEAR FROM QUIRK KIA IN BRAINTREE, MA. AFTER JUST 2 WEEKS THIS ISSUE HAPPENED FOR THE FIRST TIME. I WAS AT A GAS STATION GASSING UP THE CAR, ONCE I WAS DONE, I TURNED THE CAR ON, PUT IT IN DRIVE AND THE CAR WOULD NOT MOVE ' I WAS PRESSING THE GAS PEDAL AND NOTHING WAS HAPPENING. I IMMEDIATELY PUT THE SHIFTER IN PARK, TURNED THE ENGINE OFF AND ON AGAIN AND THE CAR STARTED TO MOVE AGAIN. ON JULY 26 SAME ISSUE HAPPENED AGAIN AND IT ALSO HAPPENED RIGHT AFTER I GASSED UP THE CAR. ON SEPTEMBER…

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ODI 11420154

Oil light came on and engine started knocking, then car shut off in the middle of the highway

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ODI 11489485 · 118,729 mi

May 2021 catalytic converter failed on vehicle. It was on back order and could not be replaced until July 2021 at 106,612 miles. At that time, I had dealership and national check for any recalls or recommended repairs. There were none. November 18, 2021, while siting at a stop light, engine suddenly began to knock loudly, I pulled over immediately and had it towed to dealership, at 118,729. Engine failure due to rod bearing failure. Engine had to be replaced. National claims there was a recall repair that was not performed before November 2021.…

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17
ODI 11300375 · 15,000 mi

WHEN PLACED IN DRIVE, AND GAS PEDAL IS DEPRESSED THE CAR JERKS FORWARD AND BACK AND WILL NOT ACCELERATE. IT SHAKES THE WHOLE CAR.. DOES IT IF CAR IS COLD OR HOT BUT SEEMS TO HAPPEN MORE WHEN CAR IS NOT FULL HOT. UNSAFE WHEN PULLING INTO TRAFFIC.

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ODI 11351378 · 80,000 mi

VEHICLE HAS ONLY 75K MILES ON IT MOTOR SPUN A BARRING ON BOTTOM IT DONE ALL THE THE THINGS ON THE LAST MOTOR RECALL BUT WAS ON DIFFRENT MODEL CONTACTED DEALER AN SHOWED IT WAS THE SAME MOTOR AN NOTHING HAS HAPPEN WANT HONOR WARNTY OR ANYTHING AN IM NOT THE FIRST PERSON HAVE TALKED TO SEVERY AN THEY CONTACTED KIA DEALER SHIPS PRIOR TO AN THEY GET THE SAME THING ONLY THING VEHICLE DONE WAS SAY LOW OIL PRESSURE LIGHT CAME ON BUT NO CHECK ENGINE LIGHT MOTOR WAS KNOCKING VERY BAD AN KNOCK MOTOR SENSOR NEVER CAME ON EITHER IVE HOOKED CODE READER UP …

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ODI 11352239 · 100,000 mi

MY 2017 KIA SHOWED NO SIGNS OF PROBLEMS UNTIL I WAS DRIVING TO STORE ON STATE ROAD 9 GOING 40 MPH AND WHILE IN DRIVE IN DIED OUT ON ME. I TURNED THE KEY OVER A FEW TIMES. IT FINALLY CAUGHT AND STARTED. I CONTINUED HOME AND IT DID THIS AGAIN. ONLY THE OIL LIGHT CAME ON. I GOT IT STARTED AND MOVED OFF THE ROAD AND HAD IT TOWED TO MY MOTHERS. WHEN I TRIED TO START IT AGAIN IT WOULDNT START. MY STEP FATHER LOOKED AT IT AND THE PISTON HAD FLOWN IT TO THE SPARK PLUG. AND I WAS TOLD MY MOTER WAS BLOWN.

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7
ODI 11337640 · 93,705 mi

TL* THE CONTACT OWNS A 2017 KIA SOUL. THE CONTACT STATED THE VEHICLE FAILED TO START ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TWICE TO GARDEN GROVE KIA LOCATED AT 13731 HARBOR BLVD, GARDEN GROVE, CA 92843, [phone removed], WHERE THE MECHANICS WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE APPROXIMATELY WAS 93,705.

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ODI 11408011 · 60,000 mi

MY KIA WAS DRIVING NORMALLY UNTIL I STOPPED AT A RED LIGHT AT A BUSY INTERSECTION. WHEN THE LIGHT TURNED GREEN, WITHOUT WARNING, THE OIL AND BATTERY LIGHT SIMULTANEOUSLY CAME ON AND THE CAR STALLED. I EVENTUALLY WAS ABLE TO GET THE CAR TO MOVE; HOWEVER THE CAR WOULD NOT ACCELERATE AND A HORRIBLE KNOCKING NOISE WAS COMING FROM THE DRIVER'S SIDE. MY VEHICLE TRAVELLED ANOTHER 100 FEET BEFORE SHUTTING OFF AGAIN. NO CHECK ENGINE LIGHT PRESENT. I HAD IT TOWED TO STOKES KIA IN GOOSE CREEK SC, WHERE I WAS INFORMED THAT MY ENGINE THREW A ROD, AND WOULD…

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ODI 11505285

My kia has been having a issue with the check engine light on blinking after driving it over 30 miles... The car then slows down to 2rpm and I'm really concerned about this after 2other people I know are having that same problem.

Look up ODI 11505285 at NHTSA ↗

12
ODI 11210386 · 17,000 mi

PURCHASED THIS CAR USED WITH 16K MILES IN SEPT 2018. STOPPED AT AN INTERSECTION AND WHEN TRYING TO PULL OUT THE ENGINE WOULD NOT RESPOND TO THE GAS PEDAL. ENGINE REMAINED AT AN IDLE EVEN AFTER FLOORING THE GAS PEDAL SEVERAL TIMES. ALMOST GOT HIT!! I RECYCLED THE KEY SEVERAL TIMES AND FINALLY IT WORKED. I TOOK TO THE DEALER AND GOT THE " NO PROBLEM FOUND " NOW I EXPERIENCE A ROUGH IDLE AND A STRANGE FEELING IN THE BRAKE PEDAL WHEN BRAKING. TODAY I STARTED THE CAR AND THE ENGINE WOULD NOT GO OVER 3000 RPMS. CYCLED THE KEY AND IT WAS OK. I'M AFRAI…

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ODI 11300375 · 15,000 mi

WHEN PLACED IN DRIVE, AND GAS PEDAL IS DEPRESSED THE CAR JERKS FORWARD AND BACK AND WILL NOT ACCELERATE. IT SHAKES THE WHOLE CAR.. DOES IT IF CAR IS COLD OR HOT BUT SEEMS TO HAPPEN MORE WHEN CAR IS NOT FULL HOT. UNSAFE WHEN PULLING INTO TRAFFIC.

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ODI 11405840 · 72,000 mi

THE CAR ENGINE STOPPED RUNNING WHILE TRAVELING IN TRAFFIC, STEERING AND BRAKING EFFECTED, QUICKLY ROLLED TO A STOP. ENGINE TOTALLY AND QUICKLY LOST ALL POWER. HIGH PRESSURE FUEL PUMP FOUND TO HAVE BROKEN BY KIA DEALER, AND REPLACED.

Look up ODI 11405840 at NHTSA ↗

1
ODI 11569125

Dear Officer, I'm writing to report the powertrain and engine issue on my Green Kia Soul 2017 with a 1.6L engine. The engine misfired when I was driving on Interstate 26 with my whole family (including my wife, mom, and 4-year-old daughter). The speed was down first with no signal and then the car started to shake strongly. It was extremely dangerous as it would very likely have made a collision from the back. I was so scared after that. I couldn't imagine the consequences if the car crashed due to a sudden engine misfire on the interstate. T…

Look up ODI 11569125 at NHTSA ↗

1
ODI 11362960 · 19,990 mi

MY CAR FEELS LIKE IT STEERS SIDEWAYS DOWN THE ROAD,IT BOUNCES,HARD TO CONTROL,IT LOSES POWER IN 3RD GEAR,THE BRAKES DON'T WORK WELL AT ALL,ENGINE PINGS LOUDLY CONSTANTLY.I TOOK MY CAR TO CARFAX IN MODESTO CALIFORNIA WHOM I PURCHASED FROM AND THEY COULDN'T FIND ANYTHING WRONG,TH S IR LIEING,LIVING, CAR WAS WRECKED AND PAINTED OVER ,ITS FULL OF OVER SPRAY,THE CAR IS DANGEROUS TO DRIVE,I WANT IT REPLACED WITH A NEW KIASOUL

Look up ODI 11362960 at NHTSA ↗

2
ODI 11546981

While driving car began shaking, which lead to a puff of white smoke then blac smoke followed by car locking up in highway. Break petal would not move and when put in neutral power steering was gone every though car was on and everything else besides break worked. Turn on and off and car drive off again with strong shaking. When taken to mechanic I was told a spark plug melted into the engine and the shaking caused one of the ignition coil to become loose and oil to seep in. Now I am being told I need a new engine, all fluids where fine and oil…

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ODI 11736438

The vehicle experiences major engine performance issues following a replacement engine installation (approximately 8,000 miles on the new engine). Additionally, the catalytic converter is malfunctioning, the steering exhibits significant pulsation during braking, and the suspension system is malfunctioning. These combined defects create an unsafe driving condition and pose a serious risk to the driver, passengers, and other motorists.

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Unknown Or Other
8
ODI 11032004 · 6,500 mi

I PURCHASED MY 2017 KIA SOULS BASE MODEL ON JUN 28 THIS YEAR FROM QUIRK KIA IN BRAINTREE, MA. AFTER JUST 2 WEEKS THIS ISSUE HAPPENED FOR THE FIRST TIME. I WAS AT A GAS STATION GASSING UP THE CAR, ONCE I WAS DONE, I TURNED THE CAR ON, PUT IT IN DRIVE AND THE CAR WOULD NOT MOVE ' I WAS PRESSING THE GAS PEDAL AND NOTHING WAS HAPPENING. I IMMEDIATELY PUT THE SHIFTER IN PARK, TURNED THE ENGINE OFF AND ON AGAIN AND THE CAR STARTED TO MOVE AGAIN. ON JULY 26 SAME ISSUE HAPPENED AGAIN AND IT ALSO HAPPENED RIGHT AFTER I GASSED UP THE CAR. ON SEPTEMBER…

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ODI 11420154

Oil light came on and engine started knocking, then car shut off in the middle of the highway

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ODI 11489485 · 118,729 mi

May 2021 catalytic converter failed on vehicle. It was on back order and could not be replaced until July 2021 at 106,612 miles. At that time, I had dealership and national check for any recalls or recommended repairs. There were none. November 18, 2021, while siting at a stop light, engine suddenly began to knock loudly, I pulled over immediately and had it towed to dealership, at 118,729. Engine failure due to rod bearing failure. Engine had to be replaced. National claims there was a recall repair that was not performed before November 2021.…

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—0
4
ODI 11181605 · 20,000 mi

WHILE CAR WAS IN MOTION BACKING IN MY DRIVEWAY, I WAS ABLE TO PULL DRIVERS HANDLE WHILE LOCK ENGAGED AND DOOR OPENED WHILE VEHICLE WAS STILL MOVING. ALTHOUGH I PLANNED ON OPENING THE DOOR AS CAR CAME TO A REST I WAS SURPRISED HOW EASY IT WAS TO OPEN WHILE CAR IS MOVING, AND DOOR HAD DONE SO PREMATURELY THEN I EXPECTED. CONCERNED I TESTED WHILE DRIVING FORWARD LIKE 20 MPH & DOOR OPENS WHEN GRABBING ON HANDLE. MY CONCERN IS WHILE THE VEHICLE IS IN MOTION ONE SHOULD BE REQUIRED TO MANUALLY UNLOCK ANY DOOR BEFORE IT OPENS. I ADDRESSED WITH MY KIA D…

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ODI 11468560

I was in the right lane, of two lanes, proceeding north. I had waited at a red light, the second car back from the cross street. The light turned green and I was slowly proceeding, maybe going about 15-20 mph. Suddenly, the car engine raced and the front of the car veered left. There were cars in front of me, in the lane to the left of me, and behind me. I had both of my hands on the steering wheel the entire time. I, of course, took my foot off the gas pedal and applied the brakes. The brakes were not stopping the car. The car took …

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ODI 11617617

Multiple stations failed emission inspection in texas for fuel not completed and evap not completed. Tried multiple things to fix. Took it to shop that kept for days and diagnosed with logic lock with the ecm/ecu. Basically bad ecm which is common problem with kia soul and there are recall for models older than 2016. Moritz kia kept for 17 days and said they could not figure out issue but ordered new ecm. I contacted DPS and got steps to get waiver because it could take weeks to get part. Asked kia to inspect again since two failed inspec…

Look up ODI 11617617 at NHTSA ↗

4
ODI 11319605 · 73,000 mi

THE ENGINE STARTED MAKING A TICKING NOISE. WHICH GOT LOUDER AND FASTER AS I DROVE. I WENT 20 MINUTES DOWN THE RODE AND THE CAR STOPPED AND STARTED ROLLING FORWARD WITH NO POWER AS IF I WAS IN NEUTRAL. I TRIED TO JUMP THE CAR AND DID NOT SUCCEED, THE OIL WAS BONE DRY. I ADDED OIL AND THE SAME NOISE AROSE AND THE CAR STOPPED AGAIN. LASTLY. I COULD NOT GET MY CAR TO GO 2-4 MIN WITHOUT IT TURNING OFF. I WILL BE ABLE TO PROVIDE A VIDEO OF THIS HAPPENING, I DO COULD NOT LOAD THE FILE CHOOSEN

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ODI 11504297

On January 16, 2023, my engine suddenly died while driving in moderate traffic, with a loud banging noise. I could have been in a serious accident, or killed, due to manufacturer and dealer negligence. When I was able to restart the car, it knocked terribly, but I was (barely) able to get it the short distance back to my home, where I discovered that there was very little oil in the car, though I have it changed more frequently than recommended and check it, as well. NO WARNING LIGHT came on. On January 17, I called a local dealer, who informe…

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ODI 11504333

On 11/07/22 my car started to sputter & lose power while going up a hill, the incident only lasted a few seconds with no warning lights. Later that same day my car wouldn't start and when it finally did start it started sputtering, had no power with no warning lights, plus there was a strong smell of gas from inside the car. I had the car towed to a local shop. The shop cleaned the injectors, put a fuel treatment in the tank and replaced a bad O2 censor. 8 Days later on another hill it happened again. A hard sputtering followed by loss of power…

Look up ODI 11504333 at NHTSA ↗

0
1
ODI 11468560

I was in the right lane, of two lanes, proceeding north. I had waited at a red light, the second car back from the cross street. The light turned green and I was slowly proceeding, maybe going about 15-20 mph. Suddenly, the car engine raced and the front of the car veered left. There were cars in front of me, in the lane to the left of me, and behind me. I had both of my hands on the steering wheel the entire time. I, of course, took my foot off the gas pedal and applied the brakes. The brakes were not stopping the car. The car took …

Look up ODI 11468560 at NHTSA ↗

2
ODI 11035753 · 200 mi

I PURCHASED A NEW 2017 KIA SOUL +. I HAVE AN ANDROID PHONE AND TOLD THE SALES PERSON I WANTED 2 THINGS. 1) HANDSFREE DIALING AND A BACKUP CAMERA. THEIR DESCRIPTION NEVER STATED, NOR DID YOURS ON YOUR WEBSITE, THAT THE HANDSFREE ONLY WORKS WITH IPHONES. I HAD A 2016 KIA SOUL AND IT WORKED PERFECTLY. THIS IS A SAFETY ISSUE AND FALSE ADVERTISING. ANDROID PHONE USERS HAVE OVER 55% OF THE CELL PHONE MARKET AND WHY YOU TOOK THIS FEATURE AWAY FROM YOUR CAR IS A BAD MOVE. THEN NOT TO TELL PEOPLE WHEN SHOPPING, IS ANOTHER BAD MOVE. IM SURE LESS PEOPLE W…

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ODI 11480868

When I bought my car in 2018, I didn’t like the way it drives. I had to take it back the next day to return it, but the dealer in North Aurora Gerald Kia said they wouldn’t take it back & I paid cash. I’ve been taking it back and forth from Gerald North Aurora to Bob Rohrman in Schaumburg Il. They have been been telling me every time, there’s nothing wrong. I’m hearing several noises in the Suspenion. So finally I told Bob Rohrman dealer to check everything before my warranty runs out. So far nothing didn’t happen until after my warranty. So I…

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Power Train
17
ODI 11300375 · 15,000 mi

WHEN PLACED IN DRIVE, AND GAS PEDAL IS DEPRESSED THE CAR JERKS FORWARD AND BACK AND WILL NOT ACCELERATE. IT SHAKES THE WHOLE CAR.. DOES IT IF CAR IS COLD OR HOT BUT SEEMS TO HAPPEN MORE WHEN CAR IS NOT FULL HOT. UNSAFE WHEN PULLING INTO TRAFFIC.

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ODI 11351378 · 80,000 mi

VEHICLE HAS ONLY 75K MILES ON IT MOTOR SPUN A BARRING ON BOTTOM IT DONE ALL THE THE THINGS ON THE LAST MOTOR RECALL BUT WAS ON DIFFRENT MODEL CONTACTED DEALER AN SHOWED IT WAS THE SAME MOTOR AN NOTHING HAS HAPPEN WANT HONOR WARNTY OR ANYTHING AN IM NOT THE FIRST PERSON HAVE TALKED TO SEVERY AN THEY CONTACTED KIA DEALER SHIPS PRIOR TO AN THEY GET THE SAME THING ONLY THING VEHICLE DONE WAS SAY LOW OIL PRESSURE LIGHT CAME ON BUT NO CHECK ENGINE LIGHT MOTOR WAS KNOCKING VERY BAD AN KNOCK MOTOR SENSOR NEVER CAME ON EITHER IVE HOOKED CODE READER UP …

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ODI 11352239 · 100,000 mi

MY 2017 KIA SHOWED NO SIGNS OF PROBLEMS UNTIL I WAS DRIVING TO STORE ON STATE ROAD 9 GOING 40 MPH AND WHILE IN DRIVE IN DIED OUT ON ME. I TURNED THE KEY OVER A FEW TIMES. IT FINALLY CAUGHT AND STARTED. I CONTINUED HOME AND IT DID THIS AGAIN. ONLY THE OIL LIGHT CAME ON. I GOT IT STARTED AND MOVED OFF THE ROAD AND HAD IT TOWED TO MY MOTHERS. WHEN I TRIED TO START IT AGAIN IT WOULDNT START. MY STEP FATHER LOOKED AT IT AND THE PISTON HAD FLOWN IT TO THE SPARK PLUG. AND I WAS TOLD MY MOTER WAS BLOWN.

Look up ODI 11352239 at NHTSA ↗

0—0
5
ODI 11300375 · 15,000 mi

WHEN PLACED IN DRIVE, AND GAS PEDAL IS DEPRESSED THE CAR JERKS FORWARD AND BACK AND WILL NOT ACCELERATE. IT SHAKES THE WHOLE CAR.. DOES IT IF CAR IS COLD OR HOT BUT SEEMS TO HAPPEN MORE WHEN CAR IS NOT FULL HOT. UNSAFE WHEN PULLING INTO TRAFFIC.

Look up ODI 11300375 at NHTSA ↗

ODI 11405840 · 72,000 mi

THE CAR ENGINE STOPPED RUNNING WHILE TRAVELING IN TRAFFIC, STEERING AND BRAKING EFFECTED, QUICKLY ROLLED TO A STOP. ENGINE TOTALLY AND QUICKLY LOST ALL POWER. HIGH PRESSURE FUEL PUMP FOUND TO HAVE BROKEN BY KIA DEALER, AND REPLACED.

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ODI 11470552

My cars check engine light has come on at 87,659 miles with a p0420 code. My dealer has determined that this is a defective catalytic converter and because of the mileage it is not warrantied. In doing research the 2012-2016 Kia Soul with the 1.6 gdi engine. My car is a 2017 experiencing the same symptoms as the cars a year older. The recall campaign is 19v120000 with the NHTSA and SC 176 with KIA dating back to 04/17/2019. My cars model year being a 2017 had not been determined at that time to be effected as the mileage had not yet accumulated…

Look up ODI 11470552 at NHTSA ↗

1
ODI 11569125

Dear Officer, I'm writing to report the powertrain and engine issue on my Green Kia Soul 2017 with a 1.6L engine. The engine misfired when I was driving on Interstate 26 with my whole family (including my wife, mom, and 4-year-old daughter). The speed was down first with no signal and then the car started to shake strongly. It was extremely dangerous as it would very likely have made a collision from the back. I was so scared after that. I couldn't imagine the consequences if the car crashed due to a sudden engine misfire on the interstate. T…

Look up ODI 11569125 at NHTSA ↗

1
ODI 11362960 · 19,990 mi

MY CAR FEELS LIKE IT STEERS SIDEWAYS DOWN THE ROAD,IT BOUNCES,HARD TO CONTROL,IT LOSES POWER IN 3RD GEAR,THE BRAKES DON'T WORK WELL AT ALL,ENGINE PINGS LOUDLY CONSTANTLY.I TOOK MY CAR TO CARFAX IN MODESTO CALIFORNIA WHOM I PURCHASED FROM AND THEY COULDN'T FIND ANYTHING WRONG,TH S IR LIEING,LIVING, CAR WAS WRECKED AND PAINTED OVER ,ITS FULL OF OVER SPRAY,THE CAR IS DANGEROUS TO DRIVE,I WANT IT REPLACED WITH A NEW KIASOUL

Look up ODI 11362960 at NHTSA ↗

0
Electrical System
7
ODI 11337640 · 93,705 mi

TL* THE CONTACT OWNS A 2017 KIA SOUL. THE CONTACT STATED THE VEHICLE FAILED TO START ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TWICE TO GARDEN GROVE KIA LOCATED AT 13731 HARBOR BLVD, GARDEN GROVE, CA 92843, [phone removed], WHERE THE MECHANICS WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE APPROXIMATELY WAS 93,705.

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ODI 11408011 · 60,000 mi

MY KIA WAS DRIVING NORMALLY UNTIL I STOPPED AT A RED LIGHT AT A BUSY INTERSECTION. WHEN THE LIGHT TURNED GREEN, WITHOUT WARNING, THE OIL AND BATTERY LIGHT SIMULTANEOUSLY CAME ON AND THE CAR STALLED. I EVENTUALLY WAS ABLE TO GET THE CAR TO MOVE; HOWEVER THE CAR WOULD NOT ACCELERATE AND A HORRIBLE KNOCKING NOISE WAS COMING FROM THE DRIVER'S SIDE. MY VEHICLE TRAVELLED ANOTHER 100 FEET BEFORE SHUTTING OFF AGAIN. NO CHECK ENGINE LIGHT PRESENT. I HAD IT TOWED TO STOKES KIA IN GOOSE CREEK SC, WHERE I WAS INFORMED THAT MY ENGINE THREW A ROD, AND WOULD…

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ODI 11505285

My kia has been having a issue with the check engine light on blinking after driving it over 30 miles... The car then slows down to 2rpm and I'm really concerned about this after 2other people I know are having that same problem.

Look up ODI 11505285 at NHTSA ↗

4
ODI 11181605 · 20,000 mi

WHILE CAR WAS IN MOTION BACKING IN MY DRIVEWAY, I WAS ABLE TO PULL DRIVERS HANDLE WHILE LOCK ENGAGED AND DOOR OPENED WHILE VEHICLE WAS STILL MOVING. ALTHOUGH I PLANNED ON OPENING THE DOOR AS CAR CAME TO A REST I WAS SURPRISED HOW EASY IT WAS TO OPEN WHILE CAR IS MOVING, AND DOOR HAD DONE SO PREMATURELY THEN I EXPECTED. CONCERNED I TESTED WHILE DRIVING FORWARD LIKE 20 MPH & DOOR OPENS WHEN GRABBING ON HANDLE. MY CONCERN IS WHILE THE VEHICLE IS IN MOTION ONE SHOULD BE REQUIRED TO MANUALLY UNLOCK ANY DOOR BEFORE IT OPENS. I ADDRESSED WITH MY KIA D…

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ODI 11468560

I was in the right lane, of two lanes, proceeding north. I had waited at a red light, the second car back from the cross street. The light turned green and I was slowly proceeding, maybe going about 15-20 mph. Suddenly, the car engine raced and the front of the car veered left. There were cars in front of me, in the lane to the left of me, and behind me. I had both of my hands on the steering wheel the entire time. I, of course, took my foot off the gas pedal and applied the brakes. The brakes were not stopping the car. The car took …

Look up ODI 11468560 at NHTSA ↗

ODI 11617617

Multiple stations failed emission inspection in texas for fuel not completed and evap not completed. Tried multiple things to fix. Took it to shop that kept for days and diagnosed with logic lock with the ecm/ecu. Basically bad ecm which is common problem with kia soul and there are recall for models older than 2016. Moritz kia kept for 17 days and said they could not figure out issue but ordered new ecm. I contacted DPS and got steps to get waiver because it could take weeks to get part. Asked kia to inspect again since two failed inspec…

Look up ODI 11617617 at NHTSA ↗

0—
1
ODI 11505285

My kia has been having a issue with the check engine light on blinking after driving it over 30 miles... The car then slows down to 2rpm and I'm really concerned about this after 2other people I know are having that same problem.

Look up ODI 11505285 at NHTSA ↗

0
3
ODI 11460161

Despite 22V031000 being repaired, the car randomly displays the following warnings, tire pressure, traction control, abs brake failure, check engine, power steering. The speedometer and tachometer cease to function at this point and power steering assistance becomes disabled. Balise Kia service manager Gary Lindsay states the car is safe to drive in this condition and has sent me home twice while waiting for parts. After the second attempt the issue remains.

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ODI 11462240

My air bag, ABS and Brake Lights all gave warnings at about the same time, as well as my speedometer going "haywire" on a cold start. I got a recall notice about my airbag (electrical problems) and took it in to Parkway Kia, and was told that the airbag was not part of the recall, and that it would cost $1000 to repair the lights, as several different sensors had gone out at the same time. Included was 5 or 6 repairs that had already been verified that I didn't need. If the dealership is using recall opportunities to push $1000s of unnecessa…

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ODI 11468560

I was in the right lane, of two lanes, proceeding north. I had waited at a red light, the second car back from the cross street. The light turned green and I was slowly proceeding, maybe going about 15-20 mph. Suddenly, the car engine raced and the front of the car veered left. There were cars in front of me, in the lane to the left of me, and behind me. I had both of my hands on the steering wheel the entire time. I, of course, took my foot off the gas pedal and applied the brakes. The brakes were not stopping the car. The car took …

Look up ODI 11468560 at NHTSA ↗

0
Fuel/Propulsion System
12
ODI 11210386 · 17,000 mi

PURCHASED THIS CAR USED WITH 16K MILES IN SEPT 2018. STOPPED AT AN INTERSECTION AND WHEN TRYING TO PULL OUT THE ENGINE WOULD NOT RESPOND TO THE GAS PEDAL. ENGINE REMAINED AT AN IDLE EVEN AFTER FLOORING THE GAS PEDAL SEVERAL TIMES. ALMOST GOT HIT!! I RECYCLED THE KEY SEVERAL TIMES AND FINALLY IT WORKED. I TOOK TO THE DEALER AND GOT THE " NO PROBLEM FOUND " NOW I EXPERIENCE A ROUGH IDLE AND A STRANGE FEELING IN THE BRAKE PEDAL WHEN BRAKING. TODAY I STARTED THE CAR AND THE ENGINE WOULD NOT GO OVER 3000 RPMS. CYCLED THE KEY AND IT WAS OK. I'M AFRAI…

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ODI 11300375 · 15,000 mi

WHEN PLACED IN DRIVE, AND GAS PEDAL IS DEPRESSED THE CAR JERKS FORWARD AND BACK AND WILL NOT ACCELERATE. IT SHAKES THE WHOLE CAR.. DOES IT IF CAR IS COLD OR HOT BUT SEEMS TO HAPPEN MORE WHEN CAR IS NOT FULL HOT. UNSAFE WHEN PULLING INTO TRAFFIC.

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ODI 11405840 · 72,000 mi

THE CAR ENGINE STOPPED RUNNING WHILE TRAVELING IN TRAFFIC, STEERING AND BRAKING EFFECTED, QUICKLY ROLLED TO A STOP. ENGINE TOTALLY AND QUICKLY LOST ALL POWER. HIGH PRESSURE FUEL PUMP FOUND TO HAVE BROKEN BY KIA DEALER, AND REPLACED.

Look up ODI 11405840 at NHTSA ↗

4
ODI 11319605 · 73,000 mi

THE ENGINE STARTED MAKING A TICKING NOISE. WHICH GOT LOUDER AND FASTER AS I DROVE. I WENT 20 MINUTES DOWN THE RODE AND THE CAR STOPPED AND STARTED ROLLING FORWARD WITH NO POWER AS IF I WAS IN NEUTRAL. I TRIED TO JUMP THE CAR AND DID NOT SUCCEED, THE OIL WAS BONE DRY. I ADDED OIL AND THE SAME NOISE AROSE AND THE CAR STOPPED AGAIN. LASTLY. I COULD NOT GET MY CAR TO GO 2-4 MIN WITHOUT IT TURNING OFF. I WILL BE ABLE TO PROVIDE A VIDEO OF THIS HAPPENING, I DO COULD NOT LOAD THE FILE CHOOSEN

Look up ODI 11319605 at NHTSA ↗

ODI 11504297

On January 16, 2023, my engine suddenly died while driving in moderate traffic, with a loud banging noise. I could have been in a serious accident, or killed, due to manufacturer and dealer negligence. When I was able to restart the car, it knocked terribly, but I was (barely) able to get it the short distance back to my home, where I discovered that there was very little oil in the car, though I have it changed more frequently than recommended and check it, as well. NO WARNING LIGHT came on. On January 17, I called a local dealer, who informe…

Look up ODI 11504297 at NHTSA ↗

ODI 11504333

On 11/07/22 my car started to sputter & lose power while going up a hill, the incident only lasted a few seconds with no warning lights. Later that same day my car wouldn't start and when it finally did start it started sputtering, had no power with no warning lights, plus there was a strong smell of gas from inside the car. I had the car towed to a local shop. The shop cleaned the injectors, put a fuel treatment in the tank and replaced a bad O2 censor. 8 Days later on another hill it happened again. A hard sputtering followed by loss of power…

Look up ODI 11504333 at NHTSA ↗

5
ODI 11300375 · 15,000 mi

WHEN PLACED IN DRIVE, AND GAS PEDAL IS DEPRESSED THE CAR JERKS FORWARD AND BACK AND WILL NOT ACCELERATE. IT SHAKES THE WHOLE CAR.. DOES IT IF CAR IS COLD OR HOT BUT SEEMS TO HAPPEN MORE WHEN CAR IS NOT FULL HOT. UNSAFE WHEN PULLING INTO TRAFFIC.

Look up ODI 11300375 at NHTSA ↗

ODI 11405840 · 72,000 mi

THE CAR ENGINE STOPPED RUNNING WHILE TRAVELING IN TRAFFIC, STEERING AND BRAKING EFFECTED, QUICKLY ROLLED TO A STOP. ENGINE TOTALLY AND QUICKLY LOST ALL POWER. HIGH PRESSURE FUEL PUMP FOUND TO HAVE BROKEN BY KIA DEALER, AND REPLACED.

Look up ODI 11405840 at NHTSA ↗

ODI 11470552

My cars check engine light has come on at 87,659 miles with a p0420 code. My dealer has determined that this is a defective catalytic converter and because of the mileage it is not warrantied. In doing research the 2012-2016 Kia Soul with the 1.6 gdi engine. My car is a 2017 experiencing the same symptoms as the cars a year older. The recall campaign is 19v120000 with the NHTSA and SC 176 with KIA dating back to 04/17/2019. My cars model year being a 2017 had not been determined at that time to be effected as the mileage had not yet accumulated…

Look up ODI 11470552 at NHTSA ↗

1
ODI 11505285

My kia has been having a issue with the check engine light on blinking after driving it over 30 miles... The car then slows down to 2rpm and I'm really concerned about this after 2other people I know are having that same problem.

Look up ODI 11505285 at NHTSA ↗

—0
1
ODI 11507744

While sitting in line with brake applied the idle speed suddenly jumped up and car accelerated forward despite application of brakes. Without any change from me the RPMs suddenly dropped and car stopped again. The car moved a total of a quarter car length, which had I not been angled away from car in front of me would have caused a collision, and had I been at an intersection could have caused an accident or struck a pedestrian.

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1
ODI 11394762 · 121,000 mi

FAILURE TO ACCELERATE,JURKING,STALLING WHILE DRIVING ON HIGHWAY. WAS TOLD THERE A RACK AND PINION TIE ROD SYSTEM NEEDS TO BE REPLACED AND STEERING PIN. CAR DOES DECELERATION, OIL BURNS UP IN A WEEK.

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Air Bags
1
ODI 11569125

Dear Officer, I'm writing to report the powertrain and engine issue on my Green Kia Soul 2017 with a 1.6L engine. The engine misfired when I was driving on Interstate 26 with my whole family (including my wife, mom, and 4-year-old daughter). The speed was down first with no signal and then the car started to shake strongly. It was extremely dangerous as it would very likely have made a collision from the back. I was so scared after that. I couldn't imagine the consequences if the car crashed due to a sudden engine misfire on the interstate. T…

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0
1
ODI 11569125

Dear Officer, I'm writing to report the powertrain and engine issue on my Green Kia Soul 2017 with a 1.6L engine. The engine misfired when I was driving on Interstate 26 with my whole family (including my wife, mom, and 4-year-old daughter). The speed was down first with no signal and then the car started to shake strongly. It was extremely dangerous as it would very likely have made a collision from the back. I was so scared after that. I couldn't imagine the consequences if the car crashed due to a sudden engine misfire on the interstate. T…

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00—
1
ODI 11242840 · 53,000 mi

TAKATA RECALL MY AIRBAGS NEVER DEPLOYED, THE BRAKES NEVER TOOK EFFECT TO MAKE ME SLIDE SKID OR STOP. SEATBEAT NEVER HELD ME BACK FROM SLAMMING INTO STEERING WHEEL.

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0
Service Brakes
1
ODI 11362960 · 19,990 mi

MY CAR FEELS LIKE IT STEERS SIDEWAYS DOWN THE ROAD,IT BOUNCES,HARD TO CONTROL,IT LOSES POWER IN 3RD GEAR,THE BRAKES DON'T WORK WELL AT ALL,ENGINE PINGS LOUDLY CONSTANTLY.I TOOK MY CAR TO CARFAX IN MODESTO CALIFORNIA WHOM I PURCHASED FROM AND THEY COULDN'T FIND ANYTHING WRONG,TH S IR LIEING,LIVING, CAR WAS WRECKED AND PAINTED OVER ,ITS FULL OF OVER SPRAY,THE CAR IS DANGEROUS TO DRIVE,I WANT IT REPLACED WITH A NEW KIASOUL

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1
ODI 11468560

I was in the right lane, of two lanes, proceeding north. I had waited at a red light, the second car back from the cross street. The light turned green and I was slowly proceeding, maybe going about 15-20 mph. Suddenly, the car engine raced and the front of the car veered left. There were cars in front of me, in the lane to the left of me, and behind me. I had both of my hands on the steering wheel the entire time. I, of course, took my foot off the gas pedal and applied the brakes. The brakes were not stopping the car. The car took …

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1
ODI 11362960 · 19,990 mi

MY CAR FEELS LIKE IT STEERS SIDEWAYS DOWN THE ROAD,IT BOUNCES,HARD TO CONTROL,IT LOSES POWER IN 3RD GEAR,THE BRAKES DON'T WORK WELL AT ALL,ENGINE PINGS LOUDLY CONSTANTLY.I TOOK MY CAR TO CARFAX IN MODESTO CALIFORNIA WHOM I PURCHASED FROM AND THEY COULDN'T FIND ANYTHING WRONG,TH S IR LIEING,LIVING, CAR WAS WRECKED AND PAINTED OVER ,ITS FULL OF OVER SPRAY,THE CAR IS DANGEROUS TO DRIVE,I WANT IT REPLACED WITH A NEW KIASOUL

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3
ODI 11460161

Despite 22V031000 being repaired, the car randomly displays the following warnings, tire pressure, traction control, abs brake failure, check engine, power steering. The speedometer and tachometer cease to function at this point and power steering assistance becomes disabled. Balise Kia service manager Gary Lindsay states the car is safe to drive in this condition and has sent me home twice while waiting for parts. After the second attempt the issue remains.

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ODI 11462240

My air bag, ABS and Brake Lights all gave warnings at about the same time, as well as my speedometer going "haywire" on a cold start. I got a recall notice about my airbag (electrical problems) and took it in to Parkway Kia, and was told that the airbag was not part of the recall, and that it would cost $1000 to repair the lights, as several different sensors had gone out at the same time. Included was 5 or 6 repairs that had already been verified that I didn't need. If the dealership is using recall opportunities to push $1000s of unnecessa…

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ODI 11468560

I was in the right lane, of two lanes, proceeding north. I had waited at a red light, the second car back from the cross street. The light turned green and I was slowly proceeding, maybe going about 15-20 mph. Suddenly, the car engine raced and the front of the car veered left. There were cars in front of me, in the lane to the left of me, and behind me. I had both of my hands on the steering wheel the entire time. I, of course, took my foot off the gas pedal and applied the brakes. The brakes were not stopping the car. The car took …

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1
ODI 11507744

While sitting in line with brake applied the idle speed suddenly jumped up and car accelerated forward despite application of brakes. Without any change from me the RPMs suddenly dropped and car stopped again. The car moved a total of a quarter car length, which had I not been angled away from car in front of me would have caused a collision, and had I been at an intersection could have caused an accident or struck a pedestrian.

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1
ODI 11242840 · 53,000 mi

TAKATA RECALL MY AIRBAGS NEVER DEPLOYED, THE BRAKES NEVER TOOK EFFECT TO MAKE ME SLIDE SKID OR STOP. SEATBEAT NEVER HELD ME BACK FROM SLAMMING INTO STEERING WHEEL.

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—0
Steering
2
ODI 11546981

While driving car began shaking, which lead to a puff of white smoke then blac smoke followed by car locking up in highway. Break petal would not move and when put in neutral power steering was gone every though car was on and everything else besides break worked. Turn on and off and car drive off again with strong shaking. When taken to mechanic I was told a spark plug melted into the engine and the shaking caused one of the ignition coil to become loose and oil to seep in. Now I am being told I need a new engine, all fluids where fine and oil…

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ODI 11736438

The vehicle experiences major engine performance issues following a replacement engine installation (approximately 8,000 miles on the new engine). Additionally, the catalytic converter is malfunctioning, the steering exhibits significant pulsation during braking, and the suspension system is malfunctioning. These combined defects create an unsafe driving condition and pose a serious risk to the driver, passengers, and other motorists.

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2
ODI 11035753 · 200 mi

I PURCHASED A NEW 2017 KIA SOUL +. I HAVE AN ANDROID PHONE AND TOLD THE SALES PERSON I WANTED 2 THINGS. 1) HANDSFREE DIALING AND A BACKUP CAMERA. THEIR DESCRIPTION NEVER STATED, NOR DID YOURS ON YOUR WEBSITE, THAT THE HANDSFREE ONLY WORKS WITH IPHONES. I HAD A 2016 KIA SOUL AND IT WORKED PERFECTLY. THIS IS A SAFETY ISSUE AND FALSE ADVERTISING. ANDROID PHONE USERS HAVE OVER 55% OF THE CELL PHONE MARKET AND WHY YOU TOOK THIS FEATURE AWAY FROM YOUR CAR IS A BAD MOVE. THEN NOT TO TELL PEOPLE WHEN SHOPPING, IS ANOTHER BAD MOVE. IM SURE LESS PEOPLE W…

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ODI 11480868

When I bought my car in 2018, I didn’t like the way it drives. I had to take it back the next day to return it, but the dealer in North Aurora Gerald Kia said they wouldn’t take it back & I paid cash. I’ve been taking it back and forth from Gerald North Aurora to Bob Rohrman in Schaumburg Il. They have been been telling me every time, there’s nothing wrong. I’m hearing several noises in the Suspenion. So finally I told Bob Rohrman dealer to check everything before my warranty runs out. So far nothing didn’t happen until after my warranty. So I…

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00
1
ODI 11394762 · 121,000 mi

FAILURE TO ACCELERATE,JURKING,STALLING WHILE DRIVING ON HIGHWAY. WAS TOLD THERE A RACK AND PINION TIE ROD SYSTEM NEEDS TO BE REPLACED AND STEERING PIN. CAR DOES DECELERATION, OIL BURNS UP IN A WEEK.

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00—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

7 patterns with matching reports.

Warning lights and dashboard alerts

79 mentions · 29.0% of complaints

Median mileage: 84,000 mi (41 usable records).

ODI 11173891

I BEGAN TO HAVE PROBLEMS WITH MY ENGINE IN SEPTEMBER OF 2018, MY CAR WOULD JUST TURN OFF WHILE I WAS DRIVING ON THE STREETS. NOTE THAT WHEN I TOOK MY VEHICLE IN I ONLY HAD 29,800 MILES ON IT. I TOOK IT INTO A DEALERSHIP AND THEY REPLACED MY ENGINE IN WHICH I DID NOT GET MY VEHICLE BACK UNTIL JANUARY 2019. EVERY TIME I WOULD GET MY VEHICLE BACK THE CHECK ENGINE LIGHT WOULD BE ON, AND THE CAR WOULD DRIVE TERRIBLY. IN THE COURSE OF 4-5 MONTHS I HAD A BAD VEHICLE RETURNED TO ME 3 TIMES. I'VE HAD MY VEHICLE FOR A WEEK AND I STILL DO NOT FEEL SAFE DR…

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ODI 11309150 · 89,144 mi

ENGINE- 2017 KIA SOUL 2.0 L 4-CYL. MILEAGE AT THE TIME OF PURCHASE 42,788. MILEAGE AT FAILURE WAS 89,144. USAGE PREDOMINATELY HWY MILES. AT THE TIME OF FAILURE, WE OWNED THE VEHICLE 19 MONTHS. REGULAR OIL CHANGES WITH CASTROL GTX AND EDGE 100% SYNTHETIC 5W20 OIL. FEBRUARY 02, 2020 MY WIFE STARTED THE DAY DRIVING AWAY FROM HOME. THE OUTSIDE TEMPERATURE IN THE 60'S AND SUNNY. DROVE 4.5 MILES TRAVELING 45MPH ON A STRAIGHT LEVEL CITY ROADWAY IN HEAVY TRAFFIC. SHE COULD HAVE BEEN REAR-ENDED OR WHEN TURNING OFF THE ROADWAY WITH LOSS OF POWER T-BONED …

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ODI 11320360 · 75,000 mi

MILEAGE 75,000 AND THE ENGINE THREW A ROD THROUGH THE BOTTOM OF THE ENGINE BLOCK AND THROUGH THE OIL PAN. I PURCHASED THE CAR WITH ABOUT 22,000 MILES. I'VE DRIVEN THE CAR LESS THAN 2 YEARS AND HAVE PUT ABOUT 50,000 MILES ON IT. I HAVE MAINTAINED THE VEHICLE ACCORDING TO MANUFACTURER SPECIFICATIONS WITH REGULAR OIL CHANGES EVERY 5000 MILES. I HAVE NEVER HAD THE CHECK ENGINE OR OIL LIGHTS COME ON SINCE I'VE OWNED THE VEHICLE. WHILE DRIVING ON THE INTERSTATE ABOUT 80 MPH WITH THE CRUISE CONTROL ON, THE CAR STRUGGLED AND FELT LIKE IT WAS G…

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Stalling or loss of power

41 mentions · 15.1% of complaints

Median mileage: 81,000 mi (20 usable records).

ODI 11101156 · 15,000 mi

MY ENGINE SHUT OFF WHILE I WAS STOPPED AT A RAILROAD CROSSING, ON AN INCLINE. I HAD MY FOOT ON THE BRAKE WHEN IT HAPPENED. ONCE THE TRAIN PASSED, I LET MY FOOT OFF THE BRAKE, AND THE ENGINE SHUT OFF WITHOUT A WARNING OR INDICATION. THE CAR PROCEEDED TO ROLL BACKWARDS INTO TRAFFIC. I TURNED ON MY EMERGENCY LIGHTS ON, PUT THE CAR IN PARK, AND TRIED TO RESTART THE VEHICLE. IT TOOK A MINUTE OR SO BEFORE I WAS ABLE TO RESTART THE CAR. THE SAME PROBLEM HAPPENED 3 DAYS LATER - I WAS JUST ABOUT TO MAKE MY TURN OUT OF A PARKING LOT INTO A MAJOR STREET. …

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ODI 11309150 · 89,144 mi

ENGINE- 2017 KIA SOUL 2.0 L 4-CYL. MILEAGE AT THE TIME OF PURCHASE 42,788. MILEAGE AT FAILURE WAS 89,144. USAGE PREDOMINATELY HWY MILES. AT THE TIME OF FAILURE, WE OWNED THE VEHICLE 19 MONTHS. REGULAR OIL CHANGES WITH CASTROL GTX AND EDGE 100% SYNTHETIC 5W20 OIL. FEBRUARY 02, 2020 MY WIFE STARTED THE DAY DRIVING AWAY FROM HOME. THE OUTSIDE TEMPERATURE IN THE 60'S AND SUNNY. DROVE 4.5 MILES TRAVELING 45MPH ON A STRAIGHT LEVEL CITY ROADWAY IN HEAVY TRAFFIC. SHE COULD HAVE BEEN REAR-ENDED OR WHEN TURNING OFF THE ROADWAY WITH LOSS OF POWER T-BONED …

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ODI 11320360 · 75,000 mi

MILEAGE 75,000 AND THE ENGINE THREW A ROD THROUGH THE BOTTOM OF THE ENGINE BLOCK AND THROUGH THE OIL PAN. I PURCHASED THE CAR WITH ABOUT 22,000 MILES. I'VE DRIVEN THE CAR LESS THAN 2 YEARS AND HAVE PUT ABOUT 50,000 MILES ON IT. I HAVE MAINTAINED THE VEHICLE ACCORDING TO MANUFACTURER SPECIFICATIONS WITH REGULAR OIL CHANGES EVERY 5000 MILES. I HAVE NEVER HAD THE CHECK ENGINE OR OIL LIGHTS COME ON SINCE I'VE OWNED THE VEHICLE. WHILE DRIVING ON THE INTERSTATE ABOUT 80 MPH WITH THE CRUISE CONTROL ON, THE CAR STRUGGLED AND FELT LIKE IT WAS G…

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Oil consumption or dilution

25 mentions · 9.2% of complaints

Median mileage: 80,000 mi (3 usable records).

ODI 11414118 · 90,000 mi

YES IVE BEEN EXPERIENCEING A STRONG GAS SMELL WHEN IDLE AND A FAST NOT NORMAL OIL CONSUMPTION AND PROBLEMS WITHE THE ELCTRIC SYSTEM

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ODI 11442791

The contact owns a 2017 Kia Soul. The contact stated while driving at an unknown speed, the check engine warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an oil change. The dealer had the oil maintenance completed but continued to see the check engine warning and low oil level lights illuminated. The contact took the vehicle back to a local dealer who called the manufacturer and was instructed to have an oil consumption test completed. The contact took the vehicle back on 11/2/2021…

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ODI 11490265 · 80,000 mi

The contact owns a 2017 Kia Soul. The contact stated that while operating the vehicle, the "low oil level" message displayed even though the engine oil had recently been changed. The vehicle was taken to the local dealer who serviced the engine for an oil consumption test. No additional information was available. The vehicle was retrieved but the failure persisted. The vehicle was taken back to the dealer who had replaced the engine. On another occasion while driving at an undisclosed speed, the vehicle started to shake and vibrate with the che…

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Matching rule\b(oil consumption|burn\w* oil|consum\w* oil|oil dilution|gas(?:oline)? in (?:the )?oil)\b

Brake response concerns

7 mentions · 2.6% of complaints

Median mileage: 55,567 mi (4 usable records).

ODI 11210386 · 17,000 mi

PURCHASED THIS CAR USED WITH 16K MILES IN SEPT 2018. STOPPED AT AN INTERSECTION AND WHEN TRYING TO PULL OUT THE ENGINE WOULD NOT RESPOND TO THE GAS PEDAL. ENGINE REMAINED AT AN IDLE EVEN AFTER FLOORING THE GAS PEDAL SEVERAL TIMES. ALMOST GOT HIT!! I RECYCLED THE KEY SEVERAL TIMES AND FINALLY IT WORKED. I TOOK TO THE DEALER AND GOT THE " NO PROBLEM FOUND " NOW I EXPERIENCE A ROUGH IDLE AND A STRANGE FEELING IN THE BRAKE PEDAL WHEN BRAKING. TODAY I STARTED THE CAR AND THE ENGINE WOULD NOT GO OVER 3000 RPMS. CYCLED THE KEY AND IT WAS OK. I'M AFRAI…

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ODI 11427879 · 50,133 mi

The contact owns a 2017 Kia Soul. The contact stated that while driving at approximately 25 mph, the brake pedal was depressed but failed to stop the vehicle. The contact mentioned that her foot was taken off the brake pedal and that she had to repeatedly pump on the brake pedal to stop the vehicle. In addition, the brake pedal traveled to the floorboard and there was a delay with stopping the vehicle. The dealer was contacted and informed of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximat…

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ODI 11460161

Despite 22V031000 being repaired, the car randomly displays the following warnings, tire pressure, traction control, abs brake failure, check engine, power steering. The speedometer and tachometer cease to function at this point and power steering assistance becomes disabled. Balise Kia service manager Gary Lindsay states the car is safe to drive in this condition and has sent me home twice while waiting for parts. After the second attempt the issue remains.

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Hard or delayed shifting

6 mentions · 2.2% of complaints

Median mileage: 58,000 mi (4 usable records).

ODI 11300375 · 15,000 mi

WHEN PLACED IN DRIVE, AND GAS PEDAL IS DEPRESSED THE CAR JERKS FORWARD AND BACK AND WILL NOT ACCELERATE. IT SHAKES THE WHOLE CAR.. DOES IT IF CAR IS COLD OR HOT BUT SEEMS TO HAPPEN MORE WHEN CAR IS NOT FULL HOT. UNSAFE WHEN PULLING INTO TRAFFIC.

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ODI 11349207 · 48,000 mi

TL* THE CONTACT OWNS A 2017 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE JERKED AND SHUTOFF. THE VEHICLE FAILED TO RESTART AFTER PULLING OVER TO THE SIDE OF THE ROADWAY. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO THE MATT CASTRUCCI KIA DEALER LOCATED AT 3013 MALL PARK DR, DAYTON, OH 45459, WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.

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ODI 11457015 · 68,000 mi

The contact owns a 2017 Kia Soul. The contact stated while his girlfriend was driving at 35 MPH, the vehicle started lunging, jerking, and was making abnormal sounds. The vehicle then stalled. There were no warning lights illuminated. The contact's girlfriend was able to veer to the side of the road. The contact's girlfriend was unable to restart the vehicle after several attempts. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The independent mechanic referred the contact to the d…

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b

Steering assistance concerns

5 mentions · 1.8% of complaints

Median mileage: 68,000 mi (2 usable records).

ODI 11324692 · 44,000 mi

TL* THE CONTACT OWNS A 2017 KIA SOUL. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL CEASED WITH THE POWER STEERING ASSIST FAILURE WARNING LIGHT ILLUMINATED. THE FAILURE DISCONTINUED INDEPENDENTLY AND THE VEHICLE RETURNED TO OPERATING AS DESIGNED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.

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ODI 11406963 · 92,000 mi

ENGINE FAILURE DUE TO SAME ISSUE THE 2016 SOUL HAS A RECALL FOR. TRAVELING ON HIGHWAY WITH A SUDDEN LOSS OF ACCELERATION FOLLOWED BY POWER STEERING LOSS. WAS ABLE TO GET OFF HIGHWAY BUT IT TOOK PRESSING HARD ON BRAKES AND PULLING E-BRAKE TO GET THE VEHICLE STOPPED. SERVICE CENTER SAYS IT'S THE SAME PROBLEM FOUND IN 2016 SOUL BUT KIA WON'T APPROVE CLAIMS FOR 2017 SOUL AS THEY AREN'T OFFICIALLY PART OF RECALL.

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ODI 11460161

Despite 22V031000 being repaired, the car randomly displays the following warnings, tire pressure, traction control, abs brake failure, check engine, power steering. The speedometer and tachometer cease to function at this point and power steering assistance becomes disabled. Balise Kia service manager Gary Lindsay states the car is safe to drive in this condition and has sent me home twice while waiting for parts. After the second attempt the issue remains.

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Fuel smell or leak mentions

3 mentions · 1.1% of complaints

Median mileage: 93,500 mi (2 usable records).

ODI 11414118 · 90,000 mi

YES IVE BEEN EXPERIENCEING A STRONG GAS SMELL WHEN IDLE AND A FAST NOT NORMAL OIL CONSUMPTION AND PROBLEMS WITHE THE ELCTRIC SYSTEM

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ODI 11504333

On 11/07/22 my car started to sputter & lose power while going up a hill, the incident only lasted a few seconds with no warning lights. Later that same day my car wouldn't start and when it finally did start it started sputtering, had no power with no warning lights, plus there was a strong smell of gas from inside the car. I had the car towed to a local shop. The shop cleaned the injectors, put a fuel treatment in the tank and replaced a bad O2 censor. 8 Days later on another hill it happened again. A hard sputtering followed by loss of power…

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ODI 11675313 · 97,000 mi

The contact owns a 2017 Kia Soul. The contact received notification of NHTSA Campaign Number: 22V031000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated the vehicle was consuming one quart of oil every 2-3 days. The oil warning light was illuminated with an abnormal clacking sound coming from the engine. The dealer was contacted and claimed that the vehicle was repaired. The contact sought confi…

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Matching rule\b(fuel leak\w*|gas leak\w*|gas(?:oline)? smell|smell\w* (?:of )?(?:fuel|gas))\b