2017 Mercedes-Benz E400: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
20 owner complaints analyzed
8 distinct recall campaigns
3,500 mi median reported failure mileage
Scope: 2017 model year. Data updated: . 7 complaints include usable failure mileage. View data status.
Most common problems
Air Bags is the most frequently named component, appearing in 16 of 20 complaints (80.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 1 | 5.0% |
| Steering behavior | 1 | 5.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Air Bags | 16 |
| Seats | 2 |
| Electrical System | 1 |
| Steering | 1 |
| Structure | 1 |
| Tires:Sidewall | 1 |
| Unknown Or Other | 1 |
Air Bags: 16; Seats: 2; Electrical System: 1; Steering: 1; Structure: 1; Tires:Sidewall: 1; Unknown Or Other: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 5 |
| 25,000 to 49,999 | 2 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 5; 25,000 to 49,999: 2; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (5). 13 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2017 | 1 |
| 2018 | 2 |
| 2019 | 6 |
| 2020 | 4 |
| 2021 | 4 |
| 2023 | 1 |
| 2025 | 1 |
| 2026 | 1 |
2017: 1; 2018: 2; 2019: 6; 2020: 4; 2021: 4; 2023: 1; 2025: 1; 2026: 1
Pattern summary
Air Bags leads the component reports. Electrical and battery issues appears in 1 complaint narratives. Steering behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11024685 · 2017-09-20 (September 20, 2017)
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ E400 CONVERTIBLE EQUIPPED WITH MICHELIN M+S TUBELESS RADIO X TIRES, SIZE: 255/35/R18 94H (NA). WHILE DRIVING 60 MPH, THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE TIRE WAS FLAT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE TIRE HAD A BUBBLE ON THE SIDEWALL. THE TIRE WAS INFLATED. WHILE DRIVING 60 MPH, THE VEHICLE SHOOK UNCONTROLLABLY AND THE REAR PASSENGER SIDE TIRE BLEW OUT SUDDENLY. THE TIRE PRESSURE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKE…
Owner-reported narrative. 2,000 miles reported. Look up ODI 11024685 at NHTSA ↗
Owner report 11064463 · 2018-01-23 (January 23, 2018)
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PALM SPRING (4095 E PALM CANYON DR, PALM SPRING, CA 92264), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER STATED THAT AN EMAIL WOULD BE SENT AND THE CONTACT WAS REFERRED TO NHTSA. THE CONTACT HAD NOT …
Owner-reported narrative. Look up ODI 11064463 at NHTSA ↗
Owner report 11092301 · 2018-05-07 (May 7, 2018)
TAKATA AIRBAG DEFECT. I RECEIVED NOTICE OF RECALL FROM MB IN NOVEMBER, 2017, ALMOST 8 MONTHS AGO. DESPITE NUMEROUS FOLLOWUPS WITH BOTH MB AND THE DEALER, NEITHER MB OR THE MB DEALER CAN TELL ME WHEN THE PARTS WILL BE AVAILABLE TO CORRECT THIS SERIOUS SAFETY PROBLEM. PLEASE HELP BEFORE MY WIFE OR I OR OTHER PERSONS ARE INJURED OR WORSE. THE MB NOTICE STATES THAT THE AIRBAG MAY DEPLOY DUE TO INSUFFICIENT ELECTRICAL GROUNDING, AN ELECTROSTATIC DISCHARGE AND A BROKEN STEERING MODULE CLOCK SPRING, CAUSING INJURY AND RISK OF A CRASH.
Owner-reported narrative. 3,500 miles reported. Look up ODI 11092301 at NHTSA ↗
Owner report 11182563 · 2019-02-26 (February 26, 2019)
TL* TAKATA RECALL. THE CONTACT OWNS A 2017 MERCEDES-BENZ E400A. THE CONTACT RECEIVED AN UNKNOWN RECALL REGARDING THE AIR BAGS. THE CONTACT RECEIVED THE RECALL NOTICE IN FEBRUARY OF 2019. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE AIR BAGS WERE NOT AVAILABLE AND MAY NOT BE AVAILABLE UNTIL MAY OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Owner-reported narrative. Look up ODI 11182563 at NHTSA ↗
Owner report 11184131 · 2019-03-13 (March 13, 2019)
2017 MERCEDES BENZ E400. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY DEFECT. *LD *TR
Owner-reported narrative. Look up ODI 11184131 at NHTSA ↗
Owner report 11185211 · 2019-03-13 (March 13, 2019)
2017 MERCEDES BENZ E400. CONSUMER WRITES IN REGARDS TO TAKATA SAFETY AIRBAG RECALL. *LD *TR
Owner-reported narrative. Look up ODI 11185211 at NHTSA ↗
Owner report 11194992 · 2019-04-09 (April 9, 2019)
TAKATA RECALL I DO NOT FEEL SAFE DRIVING MY CAR AND WANT THE DEALERSHIP TO GIVE ME A LOANER.
Owner-reported narrative. Look up ODI 11194992 at NHTSA ↗
Owner report 11195590 · 2019-04-11 (April 11, 2019)
TAKATA RECALL. I HAVE BEEN WAITING MONTHS FOR A FIX TO THIS RECAL PROBLEM. WHAT IS TAKING SO LONG FOR THEM TO COME UP WITH A SOLUTION. I AM STARTING TO GET VERY WORRIED ABOUT THE SAFETY OF MY PASSENGERS AND MYSELF.
Owner-reported narrative. Look up ODI 11195590 at NHTSA ↗
Recall history
8 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
16V831000 · Structure:Frame And Members:Underbody Shields
Reported: 2016-11-17 (November 17, 2016)
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2017 E400 4Matic Coupe, E400 Convertible, E550 Coupe and E550 Convertible vehicles manufactured June 7, 2016, to September 8, 2016. On the affected vehicles, there may be insufficient clearance between the left catalytic converter and the composite underbody panel.
Consequence: The insufficient clearance may cause the panel to melt, increasing the risk of a fire.
Remedy: MBUSA will notify owners, and dealers will inspect and replace the underbody panel, as necessary, free of charge. The recall began December 2016. Owners may contact Mercedes customer service at 1-800-367-6372.
NHTSA campaign record ↗17V080000 · Air Bags:Frontal:Passenger Side:Inflator Module
Reported: 2017-02-08 (February 8, 2017)
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 CLA250, CLA250 4Matic, E400 Coupe, E400 4Matic Coupe, E550 Coupe, E400 Cabriolet, E550 Cabriolet, E300, E300 4Matic, E400 Wagon, GLA250, and GLA250 4Matic vehicles. The pelvis air bag or the front passenger air bag inflator initiator may fail to ignite in the event of a crash.
Consequence: If the pelvis airbag or the front passenger airbag does not deploy as intended in the event of a crash, the occupants have an increased risk of injury.
Remedy: MBUSA will notify owners, and dealers will replace the affected air bag modules, free of charge. The recall began March 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign record ↗17V114000 · Electrical System:Starter Assembly | Engine And Engine Cooling:Engine
Reported: 2017-02-23 (February 23, 2017)
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.
Consequence: If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.
Remedy: MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. The recall began August 31, 2017. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2017080002.
NHTSA campaign record ↗17V627000 · Air Bags:Frontal
Reported: 2017-10-06 (October 6, 2017)
Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Consequence: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Remedy: MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
NHTSA campaign record ↗18V271000 · Exterior Lighting:Headlights
Reported: 2018-04-27 (April 27, 2018)
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2017 Mercedes-Benz E300 4Matic, E300, E43 AMG, and E400 vehicles. The headlight horizontal adjustment screws on these vehicles may not be properly sealed behind a non-removable sealing cap to keep headlights from being readjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence: If the headlight's horizontal aim is altered, a misaimed headlight may lead to an insufficiently illuminated roadway, which may increase the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will retrofit the sealing caps for the headlights, free of charge. The recall is expected to begin in June 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018050012.
NHTSA campaign record ↗19V010000 · Air Bags:Frontal:Passenger Side:Inflator Module
Reported: 2019-01-09 (January 9, 2019)
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally, MBUSA is recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio, 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2011 C300, 2011-2014 C300 4Matic, C350, C63 AMG, E350 Cabrio, E350 Coupe, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2011-2016 E550 Cabrio, E550 Coupe, 2011-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." MBUSA is also recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2010-2011 C300, 2010-2014 C300 4Matic, C350, C63 AMG, E350 Coupe, 2011-2014 E350 Cabrio, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2016-2017 E550 Cabrio, 2010-2016 E550 Coupe, 2010-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence: An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.
Remedy: MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign record ↗19V676000 · Structure:Body
Reported: 2019-09-23 (September 23, 2019)
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 E450 4MATIC Wagon, 2017-2018 E400 4MATIC Wagon, and 2018-2019 E63S 4MATIC Wagon vehicles. The rear spoiler may detach.
Consequence: If the spoiler detaches while driving, it can become a road hazard, increasing the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will inspect and correct the mounting of the spoiler, as necessary, free of charge. The recall began October 18, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. Note: This recall is an expansion of NHTSA recall number 18V-849. MBUSA's number for this recall is 2019090008.
NHTSA campaign record ↗21V058000 · Communication: Auto Crash Notification | Electrical System:Software
Reported: 2021-02-05 (February 5, 2021)
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign record ↗Vehicle analysis explorer
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
20 unique complaints in this selection. Analysis snapshot: 2026-10-01.
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
| Component | 2015 | 2016 | 2017 |
|---|---|---|---|
| Air Bags | 853.3%ODI 10767459 · 1,500 miTL* THE CONTACT OWNS A 2015 MERCEDES BENZ E400. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE WAS EQUIPPED WITH A DISTRONIC DEVICE THAT ALLOWED THE CONTACT TO STOP THE VEHICLE IN THE EVENT OF A CRASH. THE CONTACT STATED THAT THE DEVICE FAILED AND CAUSED THE CONTACT TO CRASH INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT AND THE PASSENGER SUSTAINED MINOR INJURIES, WHICH REQUIRED THE CONTACT TO SEEK MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A TOW LOT AND THEN TO A DEALER. THE MANUFACTURER… | 2264.7%ODI 11057043 · 12,000 miTAKATA RECALL - I RECEIVED A NOTICE THAT MY AIRBAG OPERATION IS POTENTIALLY DEFECTIVE. A SOLUTION HAS APPARENTLY BEEN IDENTIFIED (GROUNDING THE STEERING WHEEL?) BUT IT IS NOT YET AVAILABLE. TO BE CLEAR, I HAVE NOT HAD MY AIRBAG DEPLOY, I JUST HAVE NOT HAD THE ISSUE ADDRESSED. | 1680.0%ODI 11064463TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PALM SPRING (4095 E PALM CANYON DR, PALM SPRING, CA 92264), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER STATED THAT AN EMAIL WOULD BE SENT AND THE CONTACT WAS REFERRED TO NHTSA. THE CONTACT HAD NOT … |
| Electrical System | 320.0%ODI 10767459 · 1,500 miTL* THE CONTACT OWNS A 2015 MERCEDES BENZ E400. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE WAS EQUIPPED WITH A DISTRONIC DEVICE THAT ALLOWED THE CONTACT TO STOP THE VEHICLE IN THE EVENT OF A CRASH. THE CONTACT STATED THAT THE DEVICE FAILED AND CAUSED THE CONTACT TO CRASH INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT AND THE PASSENGER SUSTAINED MINOR INJURIES, WHICH REQUIRED THE CONTACT TO SEEK MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A TOW LOT AND THEN TO A DEALER. THE MANUFACTURER… | 12.9%ODI 11644475 · 134,000 miThe contact owns a 2016 Mercedes-Benz E400. The contact stated that upon starting the vehicle, there was a knocking sound coming from the vehicle. The check engine warning light was illuminated. The automatic brake and Adaptive Cruise Control warning lights were illuminated. The emergency braking system engaged independently. The vehicle was taken to an independent mechanic who determined that there was oil leaking from the gasket and was dripping onto the engine. The contact called the local dealer, who confirmed that there was no recall under… | 15.0%ODI 11092301 · 3,500 miTAKATA AIRBAG DEFECT. I RECEIVED NOTICE OF RECALL FROM MB IN NOVEMBER, 2017, ALMOST 8 MONTHS AGO. DESPITE NUMEROUS FOLLOWUPS WITH BOTH MB AND THE DEALER, NEITHER MB OR THE MB DEALER CAN TELL ME WHEN THE PARTS WILL BE AVAILABLE TO CORRECT THIS SERIOUS SAFETY PROBLEM. PLEASE HELP BEFORE MY WIFE OR I OR OTHER PERSONS ARE INJURED OR WORSE. THE MB NOTICE STATES THAT THE AIRBAG MAY DEPLOY DUE TO INSUFFICIENT ELECTRICAL GROUNDING, AN ELECTROSTATIC DISCHARGE AND A BROKEN STEERING MODULE CLOCK SPRING, CAUSING INJURY AND RISK OF A CRASH. |
| Steering | 00.0%No examples available for this selection. | 411.8%ODI 11319853 · 18,763 miTL* THE CONTACT OWNS A 2016 MERCEDES BENZ E400. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO MERCEDES BENZ OF HUNT VALLEY 9800 YORK ROAD COCKEYSVILLE, MD 21030, [phone removed] TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING). THE CONTACT STATED THAT THE FREE REPAIR FAILED TO FIX THE FAILURE STATED IN THE RECALL. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SOUND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE SOUND DISAPPEARED WHEN THE VEHICLE EXCEEDED 40 MPH. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRE… | 15.0%ODI 11092301 · 3,500 miTAKATA AIRBAG DEFECT. I RECEIVED NOTICE OF RECALL FROM MB IN NOVEMBER, 2017, ALMOST 8 MONTHS AGO. DESPITE NUMEROUS FOLLOWUPS WITH BOTH MB AND THE DEALER, NEITHER MB OR THE MB DEALER CAN TELL ME WHEN THE PARTS WILL BE AVAILABLE TO CORRECT THIS SERIOUS SAFETY PROBLEM. PLEASE HELP BEFORE MY WIFE OR I OR OTHER PERSONS ARE INJURED OR WORSE. THE MB NOTICE STATES THAT THE AIRBAG MAY DEPLOY DUE TO INSUFFICIENT ELECTRICAL GROUNDING, AN ELECTROSTATIC DISCHARGE AND A BROKEN STEERING MODULE CLOCK SPRING, CAUSING INJURY AND RISK OF A CRASH. |
| Unknown Or Other | 213.3%ODI 11040453NOT MADE AWARE OF STEERING WHEEL CLOCK SPRING RECALL BY MANUFACTURER. ISSUE APPARENTLY STILL UNRESOLVED. | 12.9%ODI 11079524OCT 06,2017 MANUFACTURER RECALL NUMBER2017100005 NHTSA RECALL NUMBER17V627 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE WHEN WILL THIS BE FIXED? | 15.0%ODI 11433484I was driving down the interstate when the panoramic sunroof suddenly shattered. Luckily my shade was closed but it is leaving me with a costly repair bill. I was not driving near any other vehicles, had not gone under an overpass, nor did a rock hit my roof. How could this happen and how can this be resolved? Who do I contact? |
| Engine | 16.7%ODI 11464309Purchased new 2015 MB e400 in 12/2014 MB issued a bulliten in 12/15 (1 year later) indicating that the engines may experience a problem with the timing belt harness which may cause engine failure. We have the exact same issue now at 69k miles and MB refuses to acknowledge the issue claiming i need a new engine. I cannot use the car for fear of engine failure which may cause death or serious injury | 25.9%ODI 11578739 · 106,000 miThe contact owns a 2016 Mercedes-Benz E400. The contact stated that while driving at various speeds the vehicle would display a vibration sensation. The check engine light had illuminated. The vehicle was taken to the dealer where it was diagnosed that the head gasket had failed. The head gasket and engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 106,000. | 00.0%No examples available for this selection. |
| Service Brakes | 16.7%ODI 11620728The sub frame of this car is being replaced under a warranty extension due to severe rusting and separation creating an extremely unsafe driving condition. It was determined during inspection the rear brake lines were also corroded. This is also due to environmental exposure and substandard materials of construction. Many E classes of the W212 and prior have this concern but Mercedes is not covering the brake lines as part of this warranty. In fact they are charging up to $4000 to replace with the subframe already removed!! This is highly con… | 25.9%ODI 11208304 · 40,000 miTHE BRAKES ON MY 2016 MERCEDES BENZ E 400 APPEAR TO BE DEFECTIVE, AND MERCEDES BENZ HAS NOT MADE SUFFICIENT ATTEMPTS TO RECTIFY THE SITUATION. MY VEHICLE HAS REQUIRED NUMEROUS SERVICE ATTEMPTS, SINCE PURCHASE. I HAVE EXPRESSED MY CONCERNS REGARDING THE SAFETY OF THE VEHICLE SUCH AS, BRAKES FAILURE, AND BRAKES MAKING ABNORMAL NOISES HOWEVER, SAID CONCERNS HAVE CONTINUED TO BE DISREGARDED. FURTHERMORE, ON SEVERAL OCCASIONS, MY VEHICLE HAS FAILED TO STOP WHEN THE BRAKES WERE ENGAGED, WHICH COULD HAVE RESULTED IN A COLLISION. | 00.0%No examples available for this selection. |
| Seats | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 210.0%ODI 11516573Safety Issue. The Chrome on the lever to make the seat move forward to access the back seat has sharp razor blade ridges. It has cut my hand open multiple times as well as my wife and a friend. A lot of blood, this is a serious issue. When I brought my car to the Mercedes Service center the agent told me this is a known problem and he too has cut his hand open on customers cars. This is not from wear and tear, this lever is used in frequently, I see a lot of complaints on the blogs too. Mercedes will not fix it. The Part is only $270 but th… |
| Structure | 16.7%ODI 11542690 · 76,000 miThe contact owns a 2015 Mercedes-Benz E400. The contact stated that while the vehicle was parked, the steering wheel material was peeling off. Additionally, the driver’s and passenger’s side window buttons were peeling. The contact stated that the dashboard was bubbling. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 76,000. | 00.0%No examples available for this selection. | 15.0%ODI 11722261 · 42,000 miThe contact owns a 2017 Mercedes-Benz E400 Coupe. The contact stated that the silver metal coating on the seat release lever was rough and jagged on both driver and passenger sides of the two door vehicle. The contact's son had grabbed the front seat release lever to access the rear passenger’s side seat and cut his hand. The cut was approximately 2-3 inches long. No medical attention was needed. The vehicle was taken to the dealer, and the contact was informed that the failure was common with the vehicle and that the coating was known to peel … |
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
| Component | Mileage range (25th–75th percentile) | Median | Usable records | Examples |
|---|---|---|---|---|
| Air Bags | 1,823–20,000 mi | 3,500 mi | 5 | ODI 11092301 · 3,500 miTAKATA AIRBAG DEFECT. I RECEIVED NOTICE OF RECALL FROM MB IN NOVEMBER, 2017, ALMOST 8 MONTHS AGO. DESPITE NUMEROUS FOLLOWUPS WITH BOTH MB AND THE DEALER, NEITHER MB OR THE MB DEALER CAN TELL ME WHEN THE PARTS WILL BE AVAILABLE TO CORRECT THIS SERIOUS SAFETY PROBLEM. PLEASE HELP BEFORE MY WIFE OR I OR OTHER PERSONS ARE INJURED OR WORSE. THE MB NOTICE STATES THAT THE AIRBAG MAY DEPLOY DUE TO INSUFFICIENT ELECTRICAL GROUNDING, AN ELECTROSTATIC DISCHARGE AND A BROKEN STEERING MODULE CLOCK SPRING, CAUSING INJURY AND RISK OF A CRASH. ODI 11286792 · 20,000 miI AM WAITING TO BUY THIS CAR BUT DO NOT WANT TO BUY UNTIL THE AIRBAGS ARE FIXED. THE CAR HAS REMAINED ON RECALL OF AIRBAGS SINCE JAN. 2019. |
| Electrical System | Too few reports for a range | 3,500 mi | 1 (sparse) | ODI 11092301 · 3,500 miTAKATA AIRBAG DEFECT. I RECEIVED NOTICE OF RECALL FROM MB IN NOVEMBER, 2017, ALMOST 8 MONTHS AGO. DESPITE NUMEROUS FOLLOWUPS WITH BOTH MB AND THE DEALER, NEITHER MB OR THE MB DEALER CAN TELL ME WHEN THE PARTS WILL BE AVAILABLE TO CORRECT THIS SERIOUS SAFETY PROBLEM. PLEASE HELP BEFORE MY WIFE OR I OR OTHER PERSONS ARE INJURED OR WORSE. THE MB NOTICE STATES THAT THE AIRBAG MAY DEPLOY DUE TO INSUFFICIENT ELECTRICAL GROUNDING, AN ELECTROSTATIC DISCHARGE AND A BROKEN STEERING MODULE CLOCK SPRING, CAUSING INJURY AND RISK OF A CRASH. |
| Steering | Too few reports for a range | 3,500 mi | 1 (sparse) | ODI 11092301 · 3,500 miTAKATA AIRBAG DEFECT. I RECEIVED NOTICE OF RECALL FROM MB IN NOVEMBER, 2017, ALMOST 8 MONTHS AGO. DESPITE NUMEROUS FOLLOWUPS WITH BOTH MB AND THE DEALER, NEITHER MB OR THE MB DEALER CAN TELL ME WHEN THE PARTS WILL BE AVAILABLE TO CORRECT THIS SERIOUS SAFETY PROBLEM. PLEASE HELP BEFORE MY WIFE OR I OR OTHER PERSONS ARE INJURED OR WORSE. THE MB NOTICE STATES THAT THE AIRBAG MAY DEPLOY DUE TO INSUFFICIENT ELECTRICAL GROUNDING, AN ELECTROSTATIC DISCHARGE AND A BROKEN STEERING MODULE CLOCK SPRING, CAUSING INJURY AND RISK OF A CRASH. |
| Structure | Too few reports for a range | 42,000 mi | 1 (sparse) | ODI 11722261 · 42,000 miThe contact owns a 2017 Mercedes-Benz E400 Coupe. The contact stated that the silver metal coating on the seat release lever was rough and jagged on both driver and passenger sides of the two door vehicle. The contact's son had grabbed the front seat release lever to access the rear passenger’s side seat and cut his hand. The cut was approximately 2-3 inches long. No medical attention was needed. The vehicle was taken to the dealer, and the contact was informed that the failure was common with the vehicle and that the coating was known to peel … |
| Tires:Sidewall | Too few reports for a range | 2,000 mi | 1 (sparse) | ODI 11024685 · 2,000 miTL* THE CONTACT OWNS A 2017 MERCEDES-BENZ E400 CONVERTIBLE EQUIPPED WITH MICHELIN M+S TUBELESS RADIO X TIRES, SIZE: 255/35/R18 94H (NA). WHILE DRIVING 60 MPH, THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE TIRE WAS FLAT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE TIRE HAD A BUBBLE ON THE SIDEWALL. THE TIRE WAS INFLATED. WHILE DRIVING 60 MPH, THE VEHICLE SHOOK UNCONTROLLABLY AND THE REAR PASSENGER SIDE TIRE BLEW OUT SUDDENLY. THE TIRE PRESSURE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKE… |
Complaint and recall timeline
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
| Month | Complaints | Campaigns announced | Examples |
|---|---|---|---|
| 2024-11 | 0 | None | No examples available for this selection. |
| 2024-12 | 0 | None | No examples available for this selection. |
| 2025-01 | 0 | None | No examples available for this selection. |
| 2025-02 | 1 | None | ODI 11640986Seat pressure sensor for supplemental restraint system (SRS) routinely fails. The system generates and error and disables the front passenger airbag. The condition clears when the vehicle is turned off. Sensors have been recalibrated multiple times. System still routinely fails. |
| 2025-03 | 0 | None | No examples available for this selection. |
| 2025-04 | 0 | None | No examples available for this selection. |
| 2025-05 | 0 | None | No examples available for this selection. |
| 2025-06 | 0 | None | No examples available for this selection. |
| 2025-07 | 0 | None | No examples available for this selection. |
| 2025-08 | 0 | None | No examples available for this selection. |
| 2025-09 | 0 | None | No examples available for this selection. |
| 2025-10 | 0 | None | No examples available for this selection. |
| 2025-11 | 0 | None | No examples available for this selection. |
| 2025-12 | 0 | None | No examples available for this selection. |
| 2026-01 | 0 | None | No examples available for this selection. |
| 2026-02 | 0 | None | No examples available for this selection. |
| 2026-03 | 1 | None | ODI 11722261 · 42,000 miThe contact owns a 2017 Mercedes-Benz E400 Coupe. The contact stated that the silver metal coating on the seat release lever was rough and jagged on both driver and passenger sides of the two door vehicle. The contact's son had grabbed the front seat release lever to access the rear passenger’s side seat and cut his hand. The cut was approximately 2-3 inches long. No medical attention was needed. The vehicle was taken to the dealer, and the contact was informed that the failure was common with the vehicle and that the coating was known to peel … |
| 2026-04 | 0 | None | No examples available for this selection. |
| 2026-05 | 0 | None | No examples available for this selection. |
| 2026-06 | 0 | None | No examples available for this selection. |
| 2026-07 | 0 | None | No examples available for this selection. |
| 2026-08 | 0 | None | No examples available for this selection. |
| 2026-09 | 0 | None | No examples available for this selection. |
| 2026-10 (partial) | 0 | None | No examples available for this selection. |
Emerging complaint spikes
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2016: 9 complaints · 2017: 11 complaints
| Model year | Through age 0 | Through age 1 | Through age 2 |
|---|---|---|---|
| 2016 | 2 | 8 | 9 |
| 2017 | 2 | 3 | 11 |
Date coverage across each selected cohort
| Year | Incident dates used | Filing date fallbacks | Excluded dates |
|---|---|---|---|
| 2016 | 33 | 0 | 1 |
| 2017 | 19 | 0 | 1 |
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
| Component | Air Bags | Seats | Electrical System | Steering | Structure | Tires:Sidewall | Unknown Or Other |
|---|---|---|---|---|---|---|---|
| Air Bags | — | 1ODI 11640986Seat pressure sensor for supplemental restraint system (SRS) routinely fails. The system generates and error and disables the front passenger airbag. The condition clears when the vehicle is turned off. Sensors have been recalibrated multiple times. System still routinely fails. | 1ODI 11092301 · 3,500 miTAKATA AIRBAG DEFECT. I RECEIVED NOTICE OF RECALL FROM MB IN NOVEMBER, 2017, ALMOST 8 MONTHS AGO. DESPITE NUMEROUS FOLLOWUPS WITH BOTH MB AND THE DEALER, NEITHER MB OR THE MB DEALER CAN TELL ME WHEN THE PARTS WILL BE AVAILABLE TO CORRECT THIS SERIOUS SAFETY PROBLEM. PLEASE HELP BEFORE MY WIFE OR I OR OTHER PERSONS ARE INJURED OR WORSE. THE MB NOTICE STATES THAT THE AIRBAG MAY DEPLOY DUE TO INSUFFICIENT ELECTRICAL GROUNDING, AN ELECTROSTATIC DISCHARGE AND A BROKEN STEERING MODULE CLOCK SPRING, CAUSING INJURY AND RISK OF A CRASH. | 1ODI 11092301 · 3,500 miTAKATA AIRBAG DEFECT. I RECEIVED NOTICE OF RECALL FROM MB IN NOVEMBER, 2017, ALMOST 8 MONTHS AGO. DESPITE NUMEROUS FOLLOWUPS WITH BOTH MB AND THE DEALER, NEITHER MB OR THE MB DEALER CAN TELL ME WHEN THE PARTS WILL BE AVAILABLE TO CORRECT THIS SERIOUS SAFETY PROBLEM. PLEASE HELP BEFORE MY WIFE OR I OR OTHER PERSONS ARE INJURED OR WORSE. THE MB NOTICE STATES THAT THE AIRBAG MAY DEPLOY DUE TO INSUFFICIENT ELECTRICAL GROUNDING, AN ELECTROSTATIC DISCHARGE AND A BROKEN STEERING MODULE CLOCK SPRING, CAUSING INJURY AND RISK OF A CRASH. | 0 | 0 | 0 |
| Seats | 1ODI 11640986Seat pressure sensor for supplemental restraint system (SRS) routinely fails. The system generates and error and disables the front passenger airbag. The condition clears when the vehicle is turned off. Sensors have been recalibrated multiple times. System still routinely fails. | — | 0 | 0 | 0 | 0 | 0 |
| Electrical System | 1ODI 11092301 · 3,500 miTAKATA AIRBAG DEFECT. I RECEIVED NOTICE OF RECALL FROM MB IN NOVEMBER, 2017, ALMOST 8 MONTHS AGO. DESPITE NUMEROUS FOLLOWUPS WITH BOTH MB AND THE DEALER, NEITHER MB OR THE MB DEALER CAN TELL ME WHEN THE PARTS WILL BE AVAILABLE TO CORRECT THIS SERIOUS SAFETY PROBLEM. PLEASE HELP BEFORE MY WIFE OR I OR OTHER PERSONS ARE INJURED OR WORSE. THE MB NOTICE STATES THAT THE AIRBAG MAY DEPLOY DUE TO INSUFFICIENT ELECTRICAL GROUNDING, AN ELECTROSTATIC DISCHARGE AND A BROKEN STEERING MODULE CLOCK SPRING, CAUSING INJURY AND RISK OF A CRASH. | 0 | — | 1ODI 11092301 · 3,500 miTAKATA AIRBAG DEFECT. I RECEIVED NOTICE OF RECALL FROM MB IN NOVEMBER, 2017, ALMOST 8 MONTHS AGO. DESPITE NUMEROUS FOLLOWUPS WITH BOTH MB AND THE DEALER, NEITHER MB OR THE MB DEALER CAN TELL ME WHEN THE PARTS WILL BE AVAILABLE TO CORRECT THIS SERIOUS SAFETY PROBLEM. PLEASE HELP BEFORE MY WIFE OR I OR OTHER PERSONS ARE INJURED OR WORSE. THE MB NOTICE STATES THAT THE AIRBAG MAY DEPLOY DUE TO INSUFFICIENT ELECTRICAL GROUNDING, AN ELECTROSTATIC DISCHARGE AND A BROKEN STEERING MODULE CLOCK SPRING, CAUSING INJURY AND RISK OF A CRASH. | 0 | 0 | 0 |
| Steering | 1ODI 11092301 · 3,500 miTAKATA AIRBAG DEFECT. I RECEIVED NOTICE OF RECALL FROM MB IN NOVEMBER, 2017, ALMOST 8 MONTHS AGO. DESPITE NUMEROUS FOLLOWUPS WITH BOTH MB AND THE DEALER, NEITHER MB OR THE MB DEALER CAN TELL ME WHEN THE PARTS WILL BE AVAILABLE TO CORRECT THIS SERIOUS SAFETY PROBLEM. PLEASE HELP BEFORE MY WIFE OR I OR OTHER PERSONS ARE INJURED OR WORSE. THE MB NOTICE STATES THAT THE AIRBAG MAY DEPLOY DUE TO INSUFFICIENT ELECTRICAL GROUNDING, AN ELECTROSTATIC DISCHARGE AND A BROKEN STEERING MODULE CLOCK SPRING, CAUSING INJURY AND RISK OF A CRASH. | 0 | 1ODI 11092301 · 3,500 miTAKATA AIRBAG DEFECT. I RECEIVED NOTICE OF RECALL FROM MB IN NOVEMBER, 2017, ALMOST 8 MONTHS AGO. DESPITE NUMEROUS FOLLOWUPS WITH BOTH MB AND THE DEALER, NEITHER MB OR THE MB DEALER CAN TELL ME WHEN THE PARTS WILL BE AVAILABLE TO CORRECT THIS SERIOUS SAFETY PROBLEM. PLEASE HELP BEFORE MY WIFE OR I OR OTHER PERSONS ARE INJURED OR WORSE. THE MB NOTICE STATES THAT THE AIRBAG MAY DEPLOY DUE TO INSUFFICIENT ELECTRICAL GROUNDING, AN ELECTROSTATIC DISCHARGE AND A BROKEN STEERING MODULE CLOCK SPRING, CAUSING INJURY AND RISK OF A CRASH. | — | 0 | 0 | 0 |
| Structure | 0 | 0 | 0 | 0 | — | 0 | 0 |
| Tires:Sidewall | 0 | 0 | 0 | 0 | 0 | — | 0 |
| Unknown Or Other | 0 | 0 | 0 | 0 | 0 | 0 | — |
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
0 patterns with matching reports.
No narratives match the published patterns.