| Engine | 480.0%ODI 11720960I purchased my vehicle 2021 Mercedes-Benz GLE 350 from Mercedes Dealership in Ontario, and had it for only about 4 months before it catching on fire while parked at the doctors office. I purchased it [XXX], and it caught fire on [XXX] while at the doctors. I didn't drive much since I work from home. Primary reason for purchase was to have a working and safe vehicle to transport family to their doctor appointments. Mileage at purchase was 59982. Last mileage 60,292. Insurance currently has the vehicle at Copart in Colton while doing their invest… Look up ODI 11720960 at NHTSA ↗ | 233.3%ODI 11736900Incident 1- on several occasions the screen went blank on my dashboard where I could not see the odometer and important information. This has happened on several occasions and sometimes happen to wait until the next day in order for it to come back on Incident 2- car is now in the dealer for engine issues and rattling sound once started. Needs to restart before sound stops Look up ODI 11736900 at NHTSA ↗ | 325.0%ODI 11721248On multiple occasions, the vehicle has unexpectedly lost acceleration while driving. Specifically, while traveling on the highway, the vehicle will suddenly drop speed and fail to respond when pressing the accelerator. This creates a dangerous situation, as I am unable to maintain speed with surrounding traffic, increasing the risk of a collision. This issue appears to occur without warning and significantly impacts the safe operation of the vehicle. A sudden loss of power on a high-speed roadway is extremely hazardous and poses a risk to bot… Look up ODI 11721248 at NHTSA ↗ | 116.7%ODI 11686759I purchased my Mercedes-Benz new, and it currently has only 1,800 miles on it. My wife primarily drives the car, and we have experienced several alarming incidents where the vehicle suddenly shuts down while driving. 1.About two weeks after we purchased the car, it stalled at a stop sign. At the time, we ignored it. 2.On two separate occasions afterward, the vehicle suddenly slowed down and stopped while she was driving on the highway. 3.Most recently, two days ago, while driving to work early in the morning on the freeway, the car suddenly sto… Look up ODI 11686759 at NHTSA ↗ | 125.0%ODI 11743941On May 26, 2026 I was driving our new Mercedes 2026 GLE350 to [XXX]. The car had 737 miles on it, when it died in traffic on [XXX]. The car was purchased new on April 11, 2026 from the Mercedes dealer in Monterey, CA. When the car died in traffic, an emergency message appeared on the screen "Automatic brake assist not working, Stop the car immediately, Do Not Drive". I was barely able to cross two lanes of traffic in order to get to the right shoulder of the very busy freeway. The dealer in Monterey was contacted and said it sounded like an ele… Look up ODI 11743941 at NHTSA ↗ |
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| Electrical System | 240.0%ODI 11720960I purchased my vehicle 2021 Mercedes-Benz GLE 350 from Mercedes Dealership in Ontario, and had it for only about 4 months before it catching on fire while parked at the doctors office. I purchased it [XXX], and it caught fire on [XXX] while at the doctors. I didn't drive much since I work from home. Primary reason for purchase was to have a working and safe vehicle to transport family to their doctor appointments. Mileage at purchase was 59982. Last mileage 60,292. Insurance currently has the vehicle at Copart in Colton while doing their invest… Look up ODI 11720960 at NHTSA ↗ | 233.3%ODI 11749953On July 7, 2026, my 2022 Mercedes-Benz GLE 350 experienced a serious engine malfunction. After stopping at a traffic light, the engine began shaking violently and idling roughly. When the traffic light turned green, the vehicle accelerated extremely slowly and had very little power, making it difficult to clear the intersection. The engine continued running roughly, and I was concerned the vehicle could stall in active traffic. At the same time, the ECO start/stop system automatically disabled itself and displayed "OFF" in white on the instrume… Look up ODI 11749953 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 125.0%ODI 11743941On May 26, 2026 I was driving our new Mercedes 2026 GLE350 to [XXX]. The car had 737 miles on it, when it died in traffic on [XXX]. The car was purchased new on April 11, 2026 from the Mercedes dealer in Monterey, CA. When the car died in traffic, an emergency message appeared on the screen "Automatic brake assist not working, Stop the car immediately, Do Not Drive". I was barely able to cross two lanes of traffic in order to get to the right shoulder of the very busy freeway. The dealer in Monterey was contacted and said it sounded like an ele… Look up ODI 11743941 at NHTSA ↗ |
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| Vehicle Speed Control | 00.0%No examples available for this selection. | 116.7%ODI 11753924while driving, vehicle issued alerts for inoperative active brake assist, inoperative distance control, inoperative blind spot assist, and inoperative active stop and go assist. with all those alerts it was very concerning and I felt apprehensive to operate the vehicle further, as it may crash. Mercedes Benz dealer technician confirmed that the Distronic and Cruise control unit was defective/faulty. Look up ODI 11753924 at NHTSA ↗ | 325.0%ODI 11696337WHILE DRIVING ON AN INSIDE ROAD AT 35 MPH WITH NO TRAFFIC, THE CAR APPLIED SUDDEN BRAKES. MANY MESSAGES/SYMBOLS POPPED UP ON THE SCREEN WHICH I WAS NOT ABLE TO SEE . CAR ALMOST CAME TO SUDDEN STOP AND IT CLEARED UP AGAIN WITHIN SECONDS AND CAR STARTED MOVING AGAIN. THERE WAS NO DAMAGE TO CAR OR THE DRIVER. AT HIGH OR IN TRAFFIC, IT MAY RESULT IN AN ACCIDENT. THE INSIDENT HAPPENED ON OCTOBER 28, 2025 BETWEEN 1:00 PM TO 1:10 PM. Look up ODI 11696337 at NHTSA ↗ | 00.0%No examples available for this selection. | 125.0%ODI 11743941On May 26, 2026 I was driving our new Mercedes 2026 GLE350 to [XXX]. The car had 737 miles on it, when it died in traffic on [XXX]. The car was purchased new on April 11, 2026 from the Mercedes dealer in Monterey, CA. When the car died in traffic, an emergency message appeared on the screen "Automatic brake assist not working, Stop the car immediately, Do Not Drive". I was barely able to cross two lanes of traffic in order to get to the right shoulder of the very busy freeway. The dealer in Monterey was contacted and said it sounded like an ele… Look up ODI 11743941 at NHTSA ↗ |
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| Forward Collision Avoidance: Adaptive Cruise Control | 00.0%No examples available for this selection. | 116.7%ODI 11753924while driving, vehicle issued alerts for inoperative active brake assist, inoperative distance control, inoperative blind spot assist, and inoperative active stop and go assist. with all those alerts it was very concerning and I felt apprehensive to operate the vehicle further, as it may crash. Mercedes Benz dealer technician confirmed that the Distronic and Cruise control unit was defective/faulty. Look up ODI 11753924 at NHTSA ↗ | 18.3%ODI 11704501The MPH Sign Recognition mistakes 30mph when the sign reads 70mph.When the Cruise Control is set for 70mph the car begins to brake by itself thinking it is 40mph over the posted limit.This may cause a rear end collision. As a result I have discontinued using the Cruise Control to avoid an accident. This problem may exist on other late model Mercedes-Benz with the Sign Recognition option. Look up ODI 11704501 at NHTSA ↗ | 00.0%No examples available for this selection. | 125.0%ODI 11748273In most circumstances the adaptive cruise control (ADC) works well. There is one case where it does not, however. When ADC is active and the vehicle immediately in front shows, perhaps to make a turn, the ADC-equipped vehicle slows appropriately. The problem: Once the front vehicle is *well clear* of the driving lane, often operating 90 degrees to the marked lane on a perpendicular roadway, the ADC-equipped vehicle delays in sensing this and dos not resume the set speed. The effect is for traffic behind the ADC-equipped vehicle to become e… Look up ODI 11748273 at NHTSA ↗ |
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| Forward Collision Avoidance: Warnings | 120.0%ODI 117530462021 GLE350 - [VIN removed] purchased December 30, 2024 with 35,000. miles. Current milage 61,933. There is a critical electrical/software defect in the MBUX system which has completely blacked out. This VIN# has not been placed on recall but it is suffering the same failure as previous models (Including NHTSA campaign #21V354 and #26V281000 and I believe it warrants further investigation. The display failure creates significant safety hazards. Loff of Rear View Camera. Loss of Driver Instruments Warning. Essential driver information, incl… Look up ODI 11753046 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 116.7%ODI 11645260When driving on a quiet, straight road with no other cars anywhere nearby the vehicle suddenly slammed on the brakes until the car came to a complete stop. The seat belt pre-tensioners also activated and there were loud audible warning beeping and red "radar" images on the dashboard. My safety was not at risk in this instance however if the same thing happened while I was being followed then I'd be a risk from being hit from behind. I frequently travel on busy interstates and it scares me to think that this could happen again. The system also a… Look up ODI 11645260 at NHTSA ↗ | 125.0%ODI 11748273In most circumstances the adaptive cruise control (ADC) works well. There is one case where it does not, however. When ADC is active and the vehicle immediately in front shows, perhaps to make a turn, the ADC-equipped vehicle slows appropriately. The problem: Once the front vehicle is *well clear* of the driving lane, often operating 90 degrees to the marked lane on a perpendicular roadway, the ADC-equipped vehicle delays in sensing this and dos not resume the set speed. The effect is for traffic behind the ADC-equipped vehicle to become e… Look up ODI 11748273 at NHTSA ↗ |
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| Service Brakes | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 216.7%ODI 11696337WHILE DRIVING ON AN INSIDE ROAD AT 35 MPH WITH NO TRAFFIC, THE CAR APPLIED SUDDEN BRAKES. MANY MESSAGES/SYMBOLS POPPED UP ON THE SCREEN WHICH I WAS NOT ABLE TO SEE . CAR ALMOST CAME TO SUDDEN STOP AND IT CLEARED UP AGAIN WITHIN SECONDS AND CAR STARTED MOVING AGAIN. THERE WAS NO DAMAGE TO CAR OR THE DRIVER. AT HIGH OR IN TRAFFIC, IT MAY RESULT IN AN ACCIDENT. THE INSIDENT HAPPENED ON OCTOBER 28, 2025 BETWEEN 1:00 PM TO 1:10 PM. Look up ODI 11696337 at NHTSA ↗ | 116.7%ODI 11645260When driving on a quiet, straight road with no other cars anywhere nearby the vehicle suddenly slammed on the brakes until the car came to a complete stop. The seat belt pre-tensioners also activated and there were loud audible warning beeping and red "radar" images on the dashboard. My safety was not at risk in this instance however if the same thing happened while I was being followed then I'd be a risk from being hit from behind. I frequently travel on busy interstates and it scares me to think that this could happen again. The system also a… Look up ODI 11645260 at NHTSA ↗ | 00.0%No examples available for this selection. |
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| Unknown Or Other | 00.0%No examples available for this selection. | 116.7%ODI 11719678Front Stationary Sunroof Panel with a panoramic sunroof, the stationary panel located between the windshield and the panoramic sunroof cracked and ultimately shattered. Needed removal of the bonded panel and installation of a new front panel. There was a RECALL CAMPAIGN BULLETIN 2021070010 issued August 2021 but did NOT identify problems for SUV's having later year models such as 2022 GLE. The panel is not available for inspection as it has been replaced Friday, February 13, 2026, by Safe Tech Auto Glass with costs born by owner. There are pho… Look up ODI 11719678 at NHTSA ↗ | 18.3%ODI 11718215Panoramic sunroof exploded when I was driving not external force was involved to make the sunroof explode the sound was like a gunshot small particles of glass fell to my face Look up ODI 11718215 at NHTSA ↗ | 116.7%ODI 11686759I purchased my Mercedes-Benz new, and it currently has only 1,800 miles on it. My wife primarily drives the car, and we have experienced several alarming incidents where the vehicle suddenly shuts down while driving. 1.About two weeks after we purchased the car, it stalled at a stop sign. At the time, we ignored it. 2.On two separate occasions afterward, the vehicle suddenly slowed down and stopped while she was driving on the highway. 3.Most recently, two days ago, while driving to work early in the morning on the freeway, the car suddenly sto… Look up ODI 11686759 at NHTSA ↗ | 00.0%No examples available for this selection. |
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| Visibility/Wiper | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 325.0%ODI 11718215Panoramic sunroof exploded when I was driving not external force was involved to make the sunroof explode the sound was like a gunshot small particles of glass fell to my face Look up ODI 11718215 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
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