2023 Mercedes-Benz GLS 580 4MATIC: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
3 owner complaints analyzed
4 distinct recall campaigns
Not available median reported failure mileage
Scope: 2023 model year. Data updated: . 0 complaints include usable failure mileage. View data status.
Most common problems
Electrical System is the most frequently named component, appearing in 1 of 3 complaints (33.3%). A complaint can name multiple components.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 1 |
| Engine | 1 |
| Power Train | 1 |
| Structure:Body | 1 |
| Unknown Or Other | 1 |
Electrical System: 1; Engine: 1; Power Train: 1; Structure:Body: 1; Unknown Or Other: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
No usable failure mileage is recorded. 3 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2024 | 1 |
| 2025 | 1 |
| 2026 | 1 |
2024: 1; 2025: 1; 2026: 1
Pattern summary
Electrical System leads the component reports. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11600489 · 2024-07-09 (July 9, 2024)
Car just stopped abruptly on highway. We tried to shut off and restart. Nothing worked. All emergency signs showed up on dashboard. Highway road assistance guy tried to put it in neutral..it did nit work. We were scared to death siting on i 278 with trucks,buses coming behind us. Car just abruptly stopped
Owner-reported narrative. Look up ODI 11600489 at NHTSA ↗
Owner report 11635014 · 2025-01-09 (January 9, 2025)
Rear door window trim on driver's side detached from vehicle while traveling at highway speed.
Owner-reported narrative. Look up ODI 11635014 at NHTSA ↗
Owner report 11724792 · 2026-03-16 (March 16, 2026)
AT 0730 on 16 March, 2026 I was traveling northbound on XXX in [XXX] . Temp was 55 degress Farenheight and the wind was in excess of 20 knots. I was going 60 MPH. Suddenly a large "gun shot" sound echoed through the car startling me excessively. I thought the engine had blown up or all the vehicle tires exploded. I was able to gain control of the car and pull into the emergency lane where I quickly deteremined the Panoranmic Sun Roof had exploded and shards of glass where everywhere. There was no warning and this event was tramatic. …
Owner-reported narrative. Look up ODI 11724792 at NHTSA ↗
Recall history
4 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
23V178000 · Structure:Body
Reported: 2023-03-17 (March 17, 2023)
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 GLE350, GLE450, GLE580, GLS450, GLS580, Maybach GLS600, AMG GLE53, AMG GLE63 S, and AMG GLS63 vehicles. The rear door window trim bars may detach from the vehicle while driving.
Consequence: Detached trim bars may cause a road hazard and increase the risk of a crash or injury.
Remedy: Dealers will inspect and secure the rear window trim bars, as necessary, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous recall number 22V-680. MBUSA's number for this recall is 2023040011.
NHTSA campaign record ↗23V445000 · Fuel System, Gasoline:Delivery:Fuel Pump
Reported: 2023-06-26 (June 26, 2023)
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2023 C-Class, E-Class, S-Class, CLS, SL, GT, GLC, GLE, GLS, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, which can result in a loss of drive power.
Consequence: A loss of drive power can increase the risk of a crash.
Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 14, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070012.
NHTSA campaign record ↗23V880000 · Fuel System, Gasoline:Delivery:Fuel Pump
Reported: 2023-12-21 (December 21, 2023)
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2024 GLE, GLS, C-Class, E-Class, S-Class, SL, GLC, CLS, AMG GT, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, causing a loss of drive power.
Consequence: A loss of drive power can increase the risk of a crash.
Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 28, 2024. Owner notification letters will be mailed in phases, on February 23, 2024, April 19, 2024, June 28, 2024, August 9, 2024, October 1, 2024, and December 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 23V-445.
NHTSA campaign record ↗24V207000 · Electrical System:Wiring
Reported: 2024-03-15 (March 15, 2024)
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 GLE 350, 2020-2024 GLE 450, 2020-2023 GLS 580, GLE 580, 2019-2023 GLS 450, 2021-2023 Maybach GLS 600, AMG GLS 63, 2021-2024 AMG GLE 53, AMG GLE 53 Coupe, and AMG GLE 63 S vehicles. A 48-Volt ground connection under the passenger seat may not be secured properly, resulting in the ground connection overheating.
Consequence: An overheated ground connection can increase the risk of a fire.
Remedy: Dealers will inspect and tighten the 48-Volt ground connection as necessary, free of charge. Owner notification letters were mailed on May 3, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024040002.
NHTSA campaign record ↗Vehicle analysis explorer
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
3 unique complaints in this selection. Analysis snapshot: 2026-10-01.
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
| Component | 2020 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|
| Power Train | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 133.3%ODI 11600489Car just stopped abruptly on highway. We tried to shut off and restart. Nothing worked. All emergency signs showed up on dashboard. Highway road assistance guy tried to put it in neutral..it did nit work. We were scared to death siting on i 278 with trucks,buses coming behind us. Car just abruptly stopped | 00.0%No examples available for this selection. | 133.3%ODI 11750197I made a left turn and the rear passenger side axle broke. I didn’t hit anything. |
| Electrical System | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 133.3%ODI 11600489Car just stopped abruptly on highway. We tried to shut off and restart. Nothing worked. All emergency signs showed up on dashboard. Highway road assistance guy tried to put it in neutral..it did nit work. We were scared to death siting on i 278 with trucks,buses coming behind us. Car just abruptly stopped | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Engine | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 133.3%ODI 11600489Car just stopped abruptly on highway. We tried to shut off and restart. Nothing worked. All emergency signs showed up on dashboard. Highway road assistance guy tried to put it in neutral..it did nit work. We were scared to death siting on i 278 with trucks,buses coming behind us. Car just abruptly stopped | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Forward Collision Avoidance: Adaptive Cruise Control | 00.0%No examples available for this selection. | 1100.0%ODI 11590915When coming into the proximity of devices along the highway that transmit radio/communication signals, message appears with several indicator symbols illuminated, “Temporarily Unavailable-Sensors are Dirty”. None of the ADAS functions work until you stop and restart the engine, or sometimes will return in a few 3-5 minutes or it may be an hour if you don’t restart the car. The dealer is aware this is a problem with Merc Benz but has no solution. Besides being a nuisance this can be very dangerous if assuming systems are working. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Forward Collision Avoidance: Automatic Emergency Braking | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 150.0%ODI 11589306 · 2,200 miThe contact owns a 2024 Mercedes-Benz GLS580. The contact stated while driving 25 MPH with his wife in the front passenger's seat, the Forward Collision Avoidance: Automatic Emergency Braking system engaged and the vehicle stopped abruptly, causing both the contact and his wife to be propelled forward. The contact stated that there were no other vehicles or pedestrians around the vehicle prior to the failure. The contact was able to continue driving. The vehicle was taken to the dealer, where the contact was informed that the computer did not … | 00.0%No examples available for this selection. |
| Fuel/Propulsion System | 150.0%ODI 11705195The fuel rail system failed on the passenger side of the engine and leaks. This is the same issue seen on, but VIN number isn't apart of it: Campaign No. : 2022030003 CA DMV. : 220303 NHTSA ID 21V961 I have taken the vehicle to a Mercedes dealer twice for the concern of smelling gas. The second time I had a video but the service tech couldn't replicate the leak. This safety concern pose a great risk as the gas could come into contact with a hot surface and ignite but passenger at HIGH risk. The problem has taken to the dealer twice with v… | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Lane Departure: Blind Spot Detection | 00.0%No examples available for this selection. | 1100.0%ODI 11590915When coming into the proximity of devices along the highway that transmit radio/communication signals, message appears with several indicator symbols illuminated, “Temporarily Unavailable-Sensors are Dirty”. None of the ADAS functions work until you stop and restart the engine, or sometimes will return in a few 3-5 minutes or it may be an hour if you don’t restart the car. The dealer is aware this is a problem with Merc Benz but has no solution. Besides being a nuisance this can be very dangerous if assuming systems are working. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Latches/Locks/Linkages:Doors:Latch | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 133.3%ODI 11668213My Mercedes GLS 580 has a soft-close doors feature. Upon getting my 2 year old out of the car, he pushes the door closed with his left hand while his right hand was between the front driver side door and the rear driver side door. I, his father, was standing right next to the rear door. The door does not close all the way because his fingers were in between the two doors. Then the soft close pulls the door closed crushing his fingers. To make it worse, I try to open the door but the system prevented me from opening it until the door was cl… |
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
| Component | Mileage range (25th–75th percentile) | Median | Usable records | Examples |
|---|---|---|---|---|
| No usable records for this analysis. | ||||
Complaint and recall timeline
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
| Month | Complaints | Campaigns announced | Examples |
|---|---|---|---|
| 2024-11 | 0 | None | No examples available for this selection. |
| 2024-12 | 0 | None | No examples available for this selection. |
| 2025-01 | 1 | None | ODI 11635014Rear door window trim on driver's side detached from vehicle while traveling at highway speed. |
| 2025-02 | 0 | None | No examples available for this selection. |
| 2025-03 | 0 | None | No examples available for this selection. |
| 2025-04 | 0 | None | No examples available for this selection. |
| 2025-05 | 0 | None | No examples available for this selection. |
| 2025-06 | 0 | None | No examples available for this selection. |
| 2025-07 | 0 | None | No examples available for this selection. |
| 2025-08 | 0 | None | No examples available for this selection. |
| 2025-09 | 0 | None | No examples available for this selection. |
| 2025-10 | 0 | None | No examples available for this selection. |
| 2025-11 | 0 | None | No examples available for this selection. |
| 2025-12 | 0 | None | No examples available for this selection. |
| 2026-01 | 0 | None | No examples available for this selection. |
| 2026-02 | 0 | None | No examples available for this selection. |
| 2026-03 | 1 | None | ODI 11724792AT 0730 on 16 March, 2026 I was traveling northbound on XXX in [XXX] . Temp was 55 degress Farenheight and the wind was in excess of 20 knots. I was going 60 MPH. Suddenly a large "gun shot" sound echoed through the car startling me excessively. I thought the engine had blown up or all the vehicle tires exploded. I was able to gain control of the car and pull into the emergency lane where I quickly deteremined the Panoranmic Sun Roof had exploded and shards of glass where everywhere. There was no warning and this event was tramatic. … |
| 2026-04 | 0 | None | No examples available for this selection. |
| 2026-05 | 0 | None | No examples available for this selection. |
| 2026-06 | 0 | None | No examples available for this selection. |
| 2026-07 | 0 | None | No examples available for this selection. |
| 2026-08 | 0 | None | No examples available for this selection. |
| 2026-09 | 0 | None | No examples available for this selection. |
| 2026-10 (partial) | 0 | None | No examples available for this selection. |
Emerging complaint spikes
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2022: 1 complaints · 2023: 2 complaints
| Model year | Through age 0 | Through age 1 | Through age 2 |
|---|---|---|---|
| 2022 | 0 | 0 | 1 |
| 2023 | 0 | 2 | 2 |
Date coverage across each selected cohort
| Year | Incident dates used | Filing date fallbacks | Excluded dates |
|---|---|---|---|
| 2022 | 1 | 0 | 0 |
| 2023 | 3 | 0 | 0 |
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
| Component | Electrical System | Engine | Power Train | Structure:Body | Unknown Or Other |
|---|---|---|---|---|---|
| Electrical System | — | 1ODI 11600489Car just stopped abruptly on highway. We tried to shut off and restart. Nothing worked. All emergency signs showed up on dashboard. Highway road assistance guy tried to put it in neutral..it did nit work. We were scared to death siting on i 278 with trucks,buses coming behind us. Car just abruptly stopped | 1ODI 11600489Car just stopped abruptly on highway. We tried to shut off and restart. Nothing worked. All emergency signs showed up on dashboard. Highway road assistance guy tried to put it in neutral..it did nit work. We were scared to death siting on i 278 with trucks,buses coming behind us. Car just abruptly stopped | 0 | 0 |
| Engine | 1ODI 11600489Car just stopped abruptly on highway. We tried to shut off and restart. Nothing worked. All emergency signs showed up on dashboard. Highway road assistance guy tried to put it in neutral..it did nit work. We were scared to death siting on i 278 with trucks,buses coming behind us. Car just abruptly stopped | — | 1ODI 11600489Car just stopped abruptly on highway. We tried to shut off and restart. Nothing worked. All emergency signs showed up on dashboard. Highway road assistance guy tried to put it in neutral..it did nit work. We were scared to death siting on i 278 with trucks,buses coming behind us. Car just abruptly stopped | 0 | 0 |
| Power Train | 1ODI 11600489Car just stopped abruptly on highway. We tried to shut off and restart. Nothing worked. All emergency signs showed up on dashboard. Highway road assistance guy tried to put it in neutral..it did nit work. We were scared to death siting on i 278 with trucks,buses coming behind us. Car just abruptly stopped | 1ODI 11600489Car just stopped abruptly on highway. We tried to shut off and restart. Nothing worked. All emergency signs showed up on dashboard. Highway road assistance guy tried to put it in neutral..it did nit work. We were scared to death siting on i 278 with trucks,buses coming behind us. Car just abruptly stopped | — | 0 | 0 |
| Structure:Body | 0 | 0 | 0 | — | 0 |
| Unknown Or Other | 0 | 0 | 0 | 0 | — |
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
0 patterns with matching reports.
No narratives match the published patterns.