Auto Recall Watch
U.S. public vehicle records

2011 Mercury MILAN: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

191 owner complaints analyzed

7 distinct recall campaigns

59,500 mi median reported failure mileage

Scope: 2011 model year. Data updated: . 150 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Steering is the most frequently named component, appearing in 76 of 191 complaints (39.8%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Steering behavior7639.8%
Braking behavior3317.3%
Engine operation178.9%
Transmission and shifting105.2%
Electrical and battery issues63.1%
Fuel system concerns31.6%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Steering
76
Power Train
31
Exterior Lighting
26
Engine
22
Vehicle Speed Control
22
Air Bags
17
Electrical System
17
Fuel/Propulsion System
15
Component breakdown data
CategoryCount
Steering76
Power Train31
Exterior Lighting26
Engine22
Vehicle Speed Control22
Air Bags17
Electrical System17
Fuel/Propulsion System15

Steering: 76; Power Train: 31; Exterior Lighting: 26; Engine: 22; Vehicle Speed Control: 22; Air Bags: 17; Electrical System: 17; Fuel/Propulsion System: 15

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
7
25,000 to 49,999
51
50,000 to 74,999
36
75,000 to 99,999
17
100,000 to 149,999
25
150,000 and above
14
Reported problems by failure mileage data
CategoryCount
Under 25,0007
25,000 to 49,99951
50,000 to 74,99936
75,000 to 99,99917
100,000 to 149,99925
150,000 and above14

Under 25,000: 7; 25,000 to 49,999: 51; 50,000 to 74,999: 36; 75,000 to 99,999: 17; 100,000 to 149,999: 25; 150,000 and above: 14

25,000 to 49,999 miles has the most reports with usable mileage (51). 41 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2012
3
2013
47
2014
31
2015
13
2016
8
2017
16
2018
17
2019
19
2020
2
2021
5
2022
4
2023
9
2024
5
2025
6
2026
6
Complaints over time data
CategoryCount
20123
201347
201431
201513
20168
201716
201817
201919
20202
20215
20224
20239
20245
20256
20266

2012: 3; 2013: 47; 2014: 31; 2015: 13; 2016: 8; 2017: 16; 2018: 17; 2019: 19; 2020: 2; 2021: 5; 2022: 4; 2023: 9; 2024: 5; 2025: 6; 2026: 6

Pattern summary

Steering leads the component reports. Steering behavior appears in 76 complaint narratives. Braking behavior appears in 33 complaint narratives. Engine operation appears in 17 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10462584 · 2012-06-21 (June 21, 2012)

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT WAS DRIVING 10 MPH WHEN THE VEHICLE ACCELERATED ABNORMALLY AS HE DEPRESSED THE BRAKES AND SHIFTED INTO NEUTRAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO RAN A DIAGNOSTIC TEST BUT COULD NOT DUPLICATE THE FAILURE. THE DEALER KEPT THE VEHICLE FOR TWO WEEKS WITH A FLIGHT RECORDER HOOKED TO THE ENGINE, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO STATED HE HAS TO TAKE THE VEHICLE TO THE DEALER FOR THEM TO INSPECT THE FAILURE. THEY OFFERED NO OTHER ASSISTANCE. THE FA…

Owner-reported narrative. 7,000 miles reported. Look up ODI 10462584 at NHTSA ↗

Owner report 10465733 · 2012-07-15 (July 15, 2012)

I WAS DRIVING ON A HIGHSPEED ROAD WHEN SUDDENLY THERE WAS NOTHING HAPPENING WHEN I PRESSED THE GAS. A SMALL WRENCH CAME ON THE DASH. THE OWNER'S MANUAL SAID THROTTLE/TRANSMISSION PROBLEM. HAD WE BEEN IN THE PASSING LANE WE PROBABLY WOULD HAVE BEEN REAR-ENDED AND KILLED! AS IT WAS, I WAS ABLE TO COAST OVER TO THE SHOULDER OF THE ROAD AND EVENTUALLY PULL INTO A PARKING LOT. I TURNED OFF THE CAR, WAITED A FEW MINUTES AND TURNED IT BACK ON. I WAS ABLE TO DRIVE ABOUT 5 MILES BEFORE THE SAME THING HAPPENED AGAIN. I LEFT THE CAR IN A PARKING LOT. I HA…

Owner-reported narrative. 35,500 miles reported. Look up ODI 10465733 at NHTSA ↗

Owner report 10479712 · 2012-10-11 (October 11, 2012)

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

Owner-reported narrative. 44,000 miles reported. Look up ODI 10479712 at NHTSA ↗

Owner report 10491593 · 2013-01-06 (January 6, 2013)

WAS STOPPED AT A TRAFFIC LIGHT. AFTER THE LIGHT TURNED GREEN I APPLIED THE GAS PEDAL AND THE CAR SLOWLY PRECEDED I WAS UNSURE I WOULD MAKE IT THROUGH THE INTERSECTION I PULLED TO THE SIDE. I WAS ABLE TO RESTART CAR AND IT ACCELERATED NORMALLY. LUCKILY NO ONE REARENDED ME. *TR

Owner-reported narrative. 41,000 miles reported. Look up ODI 10491593 at NHTSA ↗

Owner report 10496010 · 2013-01-31 (January 31, 2013)

I HAVE EXPERIENCED THIS PROBLEM TWICE. THE CAR LOSES POWER, TRAVELING AT 65MPH ON HIGHWAY AND CAR LOST ALL POWER. THE WRENCH LIGHT CAME ON. PULLED OVER, TURNED CAR OFF AND RESTARTED. LIGHT WENT OFF AND CAR WAS DRIVABLE. THE SECOND TIME OCCURRED WHILE CAR WAS STOPPED AND WHEN I PROCEEDED TO ACCELERATE, THE CAR HAD NO POWER. I TOOK IT TO THE FORD DEALER AND THEY SAID THE THROTTLE BODY NEEDED TO BE REPLACED AS IT HAD A SHORT. THIS WAS NOT INCLUDED IN MY POWERTRAIN WARRANTY. I HAVE READ INFO ON THIS AND IT APPEARS THAT IT IS BECOMING MORE CO…

Owner-reported narrative. 36,506 miles reported. Look up ODI 10496010 at NHTSA ↗

Owner report 10500024 · 2013-02-25 (February 25, 2013)

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WENT INTO LIMP MODE WITHOUT ANY WARNINGS. THE CONTACT MENTIONED THAT HE HAD TO TURN OFF AND RESTART THE VEHICLE IN ORDER TO TEMPORARILY REMEDY THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 51,000.

Owner-reported narrative. 45,000 miles reported. Look up ODI 10500024 at NHTSA ↗

Owner report 10503872 · 2013-03-21 (March 21, 2013)

TRANSMISSION ISSUES: PROBLEM MAINLY OCCURS WHEN SHIFTING FROM 2ND TO 3RD GEAR WHILE IN "DRIVE" OR AUTOMATIC MODE. UNDER SLOW TO MODERATE ACCELERATION, THE ENGINE RPMS GO UP TO APPROXIMATELY 3,500 PROCEEDING TO SHIFT ABRUPTLY INTO 3RD GEAR. THIS ISSUE CAN BE REPLICATED WHETHER THE VEHICLE IS AT NORMAL OPERATING TEMP OR BELOW. THIS HAS CAUSED WHEEL SPIN WITH WET AND SNOW COVERED ROADS RESULTING LOSS OF CONTROL/ SKIDDING WHILE TURNING UNDER THE ABOVE CIRCUMSTANCES. THE HARD SHIFTING WAS NOTICED THE DAY I BOUGHT THE VEHICLE AND MORE SO DURING THE …

Owner-reported narrative. 13,000 miles reported. Look up ODI 10503872 at NHTSA ↗

Owner report 10504033 · 2013-03-21 (March 21, 2013)

2011 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO PARTIAL ENGINE FAILURE IN VEHICLE AND SEEKS REIMBURSEMENT. *SMD THE CONSUMER STATED AT APPROXIMATELY 48,415, THE ENGINE STARTED GOING TIN A VERY ROUGH LOW RPM MODE. THE CONSUMER STATED THE WRENCH LIGHT AND ENGINE LIGHT ILLUMINATED AND THE VEHICLE RAN FINE UNDER 40 MPH. THE DEALER REPLACED THE THROTTLE BODY AND CABIN AIR FILTER.

Owner-reported narrative. 48,415 miles reported. Look up ODI 10504033 at NHTSA ↗

Recall history

7 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

11V574000 · Wheels:Lugs/Nuts/Bolts/Studs

Reported: 2011-12-07 (December 7, 2011)

FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.

Consequence: WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.

Remedy: FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.

NHTSA campaign record ↗
15V340000 · Steering:Electric Power Assist System

Reported: 2015-06-02 (June 2, 2015)

Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.

Consequence: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.

Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.

NHTSA campaign record ↗
15V793000 · Fuel System, Gasoline:Storage:Auxillary Tank

Reported: 2015-11-24 (November 24, 2015)

Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.

Consequence: The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.

NHTSA campaign record ↗
16V384000 · Air Bags:Frontal:Passenger Side:Inflator Module

Reported: 2016-05-31 (May 31, 2016)

Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.

NHTSA campaign record ↗
19V001000 · Air Bags:Frontal:Passenger Side:Inflator Module

Reported: 2019-01-07 (January 7, 2019)

Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.

NHTSA campaign record ↗
21V081000 · Air Bags:Frontal:Passenger Side:Inflator Module | Air Bags:Frontal:Driver Side:Inflator Module | Air Bags:Frontal

Reported: 2021-02-16 (February 16, 2021)

Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Consequence: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.

NHTSA campaign record ↗
21V158000 · Air Bags:Frontal:Driver Side:Inflator Module

Reported: 2021-03-10 (March 10, 2021)

Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

Remedy: Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.

NHTSA campaign record ↗
Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

191 unique complaints in this selection. Analysis snapshot: 2026-10-01.

78.5%Usable mileage150 / 191 records
100.0%Valid incident date191 / 191 records
100.0%Valid filing date191 / 191 records
100.0%Ordered incident and filing dates191 / 191 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component200620072008200920102011
Air Bags
12859.8%
ODI 10887365 · 89,000 mi

TL* THE CONTACT OWNS A 2006 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 40 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT AND REAR PASSENGER DOORS OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE FRONT SEAT PASSENGER SUSTAINED INJURIES TO THE RIGHT ARM THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. UPDATED 09/29/16*LJ *CN

Look up ODI 10887365 at NHTSA ↗

23053.0%
ODI 10360581

LESS THAN 30000, MILES AIR CONDITIONING WENT OUT AND WAS CHARGED TO REPAIR IT, AIR BAG SENSOR LIGHT COMES AND GOES BUT NEVER FIXED OR REPAIRED. WAS IN A 30 MILE A HOUR HEAD ACCIDENT, AND AIR BAGS NEVER DEPLOYED......DRIVER WINDOW MOTOR OUT 2 TIMES...BATTERY WENT OUT AFTER 2 YEARS AND WAS CHARGED 140 TO REPLACE A 80 DOLLAR BATTERY.... TRADE IT OFF NOW OR DEAL WITH THESE ISSUES! *TR

Look up ODI 10360581 at NHTSA ↗

21046.6%
ODI 10243995 · 100 mi

INVOLVED IN A SERIOUS MOTOR VEHICLE CRASH ON 8/14/08 IN MY VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THIS WAS A SIDE, ALMOST T-BONE IMPACT, AND THE CURTAIN/SIDE AIR BAGS DID NOT DEPLOY. AS A RESULT I HAD GLASS LACERATIONS AND MY HEAD HIT THE DRIVER'S WINDOW, SMASHING IT AND CAUSING INJURY TO MY HEAD. *TR

Look up ODI 10243995 at NHTSA ↗

8537.6%
ODI 10430031 · 58,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT WAS DRIVING 30 MPH AND CRASHED HEAD-ON INTO A UTILITY POLE, BUT THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS INJURED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE DEFECT. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGE WAS 58,000. THE VIN WAS UNAVAILABLE.

Look up ODI 10430031 at NHTSA ↗

10510.5%
ODI 10584789 · 71,202 mi

I HAVE MERCURY MILAN AND I HAD AN ACCIDENT. A CAR WAS TURNING AND TURNED IN FRONT OF ME I SWERVED AND HIT THE CAR THAT WAS TURNING A STOP SIGN, STREET SIGN, AND A TREE. THE AIR BAGS DID NOT DEPLOY. THE CAR WAS TOTALED. *TR

Look up ODI 10584789 at NHTSA ↗

178.9%
ODI 10928804

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/25/17*LJ UPDATED 7/12/18*JB

Look up ODI 10928804 at NHTSA ↗

Service Brakes
136.1%
ODI 10937865 · 100,000 mi

TL* THE CONTACT OWNS A 2006 MERCURY MILAN. WHILE ATTEMPTING TO STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL, THE BRAKE PEDAL TRAVELED ALL THE WAY TO THE FLOOR. THE CONTACT MENTIONED THAT THE BRAKE PEDAL WAS VERY SOFT WHEN ATTEMPTING TO BRAKE ON AN UNEVEN ROAD OR WHEN BRAKING ABRUPTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON SEVERAL OCCASIONS WHERE THE BRAKES WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.…

Look up ODI 10937865 at NHTSA ↗

11326.0%
ODI 10469486 · 67,000 mi

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKES FAILED WHILE EXITING THE HIGHWAY AT 55 MPH. THE CONTACT DROVE OVER AN UNEVEN ROAD SURFACE AND AS THE BRAKES WERE DEPRESSED, THE BRAKE PEDAL RELEASED TO THE FLOORBOARD. THE CONTACT HAD TO USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE CONTACT DID NOT LOCATE A BRAKE FLUID LEAK OF ANY KIND. IN ADDITION, THERE WAS NO WARNING OF THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WAS 67,000.

Look up ODI 10469486 at NHTSA ↗

17839.5%
ODI 10467597 · 100,600 mi

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH ON A WET ROAD AND ATTEMPTING TO BRAKE, THE BRAKES FAILED TO RESPOND. THE VEHICLE SLID IN THE ROAD UNTIL IT CAME TO A REST. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE THE CONTACT WAS ADVISED THAT THE MASTER CYLINDER WAS DEFECTIVE. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO DEALER WHERE THE MASTER CYLINDER WAS FOUND DEFECTIVE A SECOND TIME. THE CURRENT MILEAGE WAS 103,000. THE FAILURE MILEAGE WAS 100,600.

Look up ODI 10467597 at NHTSA ↗

9943.8%
ODI 10480952 · 87,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH AND APPROACHING A TRAFFIC STOP. THE BRAKE WAS DEPRESSED WHEN THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD ERRONEOUSLY. THE VEHICLE CAME TO A STOP AFTER THE BRAKES WERE APPLIED REPEATEDLY. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT AUTO MECHANIC WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE BRAKE MALFUNCTION RECURRED. THE CONTACT PLANNED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR FURTHER DIAGNOSIS. THE MANUFACTURER WAS NOT NOT…

Look up ODI 10480952 at NHTSA ↗

939.3%
ODI 10466292 · 37,000 mi

I HAVE HAD THE MILAN 2010 INTO FORD 6 TIMES BECAUSE THE ENGINE LOST ALL POWER WITHOUT WARNING:NO LIGHTS;BRAKES;STEERING. I HAVE WITNESSES. IT HAS HAPPENED IN ALL TYPES OF CONDITIONS: STOP AND GO TRAFFIC; MERGING ONTO A FREEWAY. THE LAST TIME BLACK SMOKE CAME FROM UNDER THE HOOD. THE CAR WAS IN THE SHOP FOR 6 WEEKS. A WEEK AFTER IT WAS SO CALLED "REPAIRED" THE PROBLEM OCCURRED AGAIN. I STARTED A "LEMON LAW" COMPLAINT IN MARCH 2012. MY MOTHER BECAME FATALLY ILL AND DIED AND I COULD NOT COMPLETE THE CLAIM. JUNE 15, 2012 I WAS PULLING IN…

Look up ODI 10466292 at NHTSA ↗

105.2%
ODI 10594792 · 42,000 mi

WAS STOPPED BY A POLICEMAN BECAUSE HE SAID MY RIGHT TAILLIGHT WAS GOING CRAZY, BLINKING, ACTING WRONG FOR A BRAKING PROCESS. I HAD NO INDICATION THAT MY RIGHT TAIL LIGHT DID NOT WORK AND ALSO THAT MY RIGHT SIGNAL LIGHT DID NOT WORK. THERE IS NO INDICATION THAT THE BLINKER WAS NOT WORKING. PRIOR TO BEING STOPPED BY THE POLICEMAN, I HAD A DRIVER SHAKE THEIR HEAD AT ME WHEN I WAS TRYING TO CHANGE LANES TO A RIGHT LANE AND SHE WOULD NOT LET ME IN TO EXIT RIGHT. I DID NOT KNOW THAT THE RIGHT SIGNAL WAS NOT WORKING. THIS IS AN EXTREMELY UNSAFE…

Look up ODI 10594792 at NHTSA ↗

Steering
31.4%
ODI 10302533 · 78,000 mi

KEY WONT COME OUT OF IGNITION AND CAR NOT ENTIRELY IN PARK*CW

Look up ODI 10302533 at NHTSA ↗

30.7%
ODI 10378628 · 53,000 mi

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE ENTERING A PARKING SPACE, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE EXHIBITED A BURNING RUBBER ODOR WHEN THE FAILURE OCCURRED. THE STEERING WHEEL BECAME INCREASINGLY STIFF AND THERE WAS A LOUD, ABNORMAL NOISE FROM THE ENGINE. THE VEHICLE THEN ABNORMALLY ACCELERATED. THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE WITHOUT STEERING AND CRASHED INTO A TREE. THE CONTACT WAS UNINJURED. A POLICE REPORT WAS AVAILABLE. SHE THEN ATTEMPTED TO POWER…

Look up ODI 10378628 at NHTSA ↗

51.1%
ODI 10299117 · 25,000 mi

TL*THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 25 MPH WHENEVER IT SNOWS, THE SNOW GETS CAUGHT INSIDE THE WHEELS. THE VEHICLE WAS OFF BALANCE WHICH CAUSED IT TO SHAKE AND IT BECAME DIFFICULT TO CONTROL THE STEERING WHEEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER; HOWEVER, THE DEALER HAS NOT DIAGNOSED THE FAILURE. THE FAILURE HAS OCCURRED FOR TWO YEARS AND IT HAS BECOME PROGRESSIVELY WORSE. THE CONTACT IS CONCERNED THAT A CRASH COULD OCCUR. THE FAILURE MILEAGE WAS 25,000.

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00.0%

No examples available for this selection.

24524.5%
ODI 10466292 · 37,000 mi

I HAVE HAD THE MILAN 2010 INTO FORD 6 TIMES BECAUSE THE ENGINE LOST ALL POWER WITHOUT WARNING:NO LIGHTS;BRAKES;STEERING. I HAVE WITNESSES. IT HAS HAPPENED IN ALL TYPES OF CONDITIONS: STOP AND GO TRAFFIC; MERGING ONTO A FREEWAY. THE LAST TIME BLACK SMOKE CAME FROM UNDER THE HOOD. THE CAR WAS IN THE SHOP FOR 6 WEEKS. A WEEK AFTER IT WAS SO CALLED "REPAIRED" THE PROBLEM OCCURRED AGAIN. I STARTED A "LEMON LAW" COMPLAINT IN MARCH 2012. MY MOTHER BECAME FATALLY ILL AND DIED AND I COULD NOT COMPLETE THE CLAIM. JUNE 15, 2012 I WAS PULLING IN…

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7639.8%
ODI 10547182 · 50,000 mi

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE POWER STEERING FAILED AND THE SERVICE POWER STEERING NOW WARNING MESSAGE DISPLAYED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 50,000.

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Vehicle Speed Control
104.7%
ODI 10520409 · 111,400 mi

WE WERE GOING UP A HILL ON THE INTERSTATE AT 70MPH WHEN THE ENGINE SUDDENLY LOST POWER. I'M TOLD IT WENT INTO LIMP MODE. THERE HAD BEEN NO WARNING OF A PROBLEM. *TR

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184.1%
ODI 10334240 · 8,000 mi

TL*THE CONTACT OWNED A 2007 MERCURY MILAN. ON OCTOBER 13, 2007, WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A VEHICLE. THE VEHICLE CONTINUED TO ACCELERATE ALTHOUGH THE CONTACTS FOOT WAS ON THE BRAKE PEDAL. THE VEHICLE CONTINUED TO ACCELERATE OVER THE MEDIAN CRASHING INTO ANOTHER VEHICLE. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL AGAINST THE MEDIAN, THE VEHICLE CAME TO A STOP. THE PASSENGERS NECK WAS BROKEN. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE CURRENT AND FAILURE MILEAGES WERE APP…

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194.2%
ODI 10214131 · 1,100 mi

MY MERCURY MILAN IS LESS THAN A MONTH OLD. I WAS DRIVING ON A SECONDARY SURFACE ROAD. I ACCELERATED TO PASS ANOTHER CAR, SUDDENLY THE CAR BEGAN TO ACCELERATE ON ITS OWN. I APPLIED THE BRAKES THEY WOULDN'T WORK. I PULLED THE EMERGENCY BRAKE UP. IT WOULD NOT STOP THE CAR. I CONTINUED ACCELERATE. I WAS HEADING INTO HEAVER TRAFFIC. I WAS LUCKY ENOUGH TO PULL ON THE SHOULDER AND IN ORDER TO STOP THE CAR I HAD TO SHUT THE ENGINE OFF. I STARTED THE ENGINE NOW THAT I WAS IN PARK AND THE ENGINE RACED. I SHUT THE ENGINE OFF AGAIN. THIS TIME IT…

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104.4%
ODI 10451681 · 12,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH INTO A PARKING SPACE, THE BRAKE WAS ENGAGED WITH FORCE AND THE VEHICLE CONTINUED TO ACCELERATE OVER A CONCRETE PARKING BLOCK. THE VEHICLE CRASHED INTO A SET OF BUSHES AS A RESULT. THE CONTACT SUSTAINED NO PERSONAL INJURY. THE VEHICLE WAS THEN TAKEN TO A COLLISION CENTER AND REPAIRED FOR THE BODY DAMAGES. THE SAME FAILURE OCCURRED THREE TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

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17617.6%
ODI 10324360 · 3,167 mi

MY CAR SPED UP WHILE I HAD MY FOOT ON THE BRAKE I JUST GOT IT STOPPED BEFORE I HIT A TRUCK THE FIRST TIME. THE SECOND TIME I WAS PULLING INTO MY GARAGE TO PARK MY CAR WHEN IT SPED UP AND I TOOK THE CENTER SECTION BETWEEN MY DOORS BEFORE I GOT IT STOPPED. IT DONE $3299 TO THE GARAGE AND $2600 TO THE CAR. FORD CHECKED IT OUT FOR TWO HOURS AND COULD NOT FIND ANYTHING WRONG. *TR

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2211.5%
ODI 10462584 · 7,000 mi

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT WAS DRIVING 10 MPH WHEN THE VEHICLE ACCELERATED ABNORMALLY AS HE DEPRESSED THE BRAKES AND SHIFTED INTO NEUTRAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO RAN A DIAGNOSTIC TEST BUT COULD NOT DUPLICATE THE FAILURE. THE DEALER KEPT THE VEHICLE FOR TWO WEEKS WITH A FLIGHT RECORDER HOOKED TO THE ENGINE, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO STATED HE HAS TO TAKE THE VEHICLE TO THE DEALER FOR THEM TO INSPECT THE FAILURE. THEY OFFERED NO OTHER ASSISTANCE. THE FA…

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Power Train
209.3%
ODI 10448897 · 120,000 mi

I HAD TO REPLACE THE BRAKE BOOSTER,CV BOOTS, MASTER CYLINDER ROTORS AND BRAKES. ALL TO THE TUNE OF 2,000. I HAD NO WARNING. NO LIGHTS IN THE DASH CAME ON OR ANYTHING. I WAS GOING DOWN A HILL AND ALL OF A SUDDEN THERE WERE NO BRAKES. I HAVE HAD CARS AND DROVE THEM FOR OVER 200,000 MILES AND I HAVE NEVER HAD TO REPLACE ALL THIS STUFF ON A CAR. THIS MERCURY HAS COST ME SO MUCH MONEY. ITS NOT LIKE ITS A MERCEDES OR BMW. NOTHING ON THIS CAR IS CHEAP TO GET FIXED. I HAVE REPLACED THE BRAKES OVER 20 TIMES AND THE CAR IS ONLY 6 YEARS OLD. I SEE WHY THE…

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184.1%
ODI 10441940 · 39,252 mi

CAR ALWAYS SHIFTED HARD AT 2500 RPM'S. BUT GOT PROGRESSIVELY WORSE. TOOK TO WAYNE LINCOLN MERCURY (WHERE I HAD PURCHASED THE CAR NEW) THEY TESTED THE CAR AND SAID NOTHING WAS WRONG. BROUGHT CAR BACK AT ABOUT 53,000 MILES WITH SAME COMPLAINT THEY SAID IT WAS A MOTOR MOUNT. HAD IT CHECKED AT LOCAL GARAGE THEY SAID MOTOR MOUNT WAS FINE.POWER TRAIN WARNING LIGHT CAME ON TRANS STARTED TO SLIP TRANS FLUID ALMOST BLACK.CAR HAD EXTENDED WARRANTY BUT DEALER REFUSED TO HONOR BECAUSE CAR DIDN'T HAVE 70,000 MILE SERVICING DONE. TOOK TO LOCAL TRANS SHOP…

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153.3%
ODI 10544835 · 97,000 mi

I WAS DRIVING DOWN HIGHWAY 27 WHEN ALL OF A SUDDEN MY MILAN LOST ACCELERATION AND WOULD NOT KEEP CURRENT SPEED. I DRIFTED OVER TO THE SIDE OF THE ROAD WHEN IT TURNED OFF COMPLETELY. THE AC/RADIO/WINDOWS STILL WORKED BUT THE CAR WOULD NOT CRANK BACK UP. THE ENGINE FELT LIKE IT WAS SHAKING WHILE TRYING TO START IT BACK. AFTER ABOUT 5-10 MINUTES THE CAR STARTED RIGHT BACK UP AND HAD NO OTHER ISSUES UNTIL ABOUT 3 DAYS LATER. I THOUGHT IT MIGHT BE BAD GASOLINE SO I DID PURCHASE A FUEL CLEANER TO SEE IF THAT WOULD HELP. THE PROBLEM CAME BACK ANOTHER …

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41.8%
ODI 10453045

2009 MERCURY MILAN. CONSUMER STATES FRONT SUSPENSION FAILURE *TGW THE CONSUMER STATED THE PROBLEM WAS THE UPPER SUSPENSION ARMS ON THE VEHICLE. RIGHT AFTER THE VEHICLE WAS PURCHASED, BOTH UPPER CONTROL ARMS HAD TO BE REPLACED, BEFORE ALIGNMENT PROBLEMS COULD BE ADDRESSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR UNRELATED PROBLEMS. HOWEVER, THE CONSUMER WAS INFORMED THAT WINDSHIELD WIPERS, TRANSMISSION FLUID AND NEW TIRES WERE NEEDED. SHORTLY AFTER THE VISIT TO THE DEALER, THE CONSUMER PURCHASED NEW TIRES FROM ANOTHER DEALERSHIP. THE DEALER I…

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14514.5%
ODI 10329659 · 2,800 mi

UNINTENTIONAL ACCELERATION 2010 MERCURY MILAN HYBRID. *TR

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3116.2%
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

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Engine
83.7%
ODI 10514940 · 94,000 mi

PUT MY CAR INTO PARK AND MY KEY REFUSED TO COME OUT OF THE IGNITION. I TRIED NUMEROUS TIMES TO PUT MY CAR IN PARK/DRIVE TO SEE IF THE IGNITION WILL UNLOCK, BUT IT IS NOT COMMUNICATING THAT IT IS IN PARK (STEERING WHEEL WILL NOT LOCK, I ALSO CAN'T TURN THE KEY BACKWARDS AND PUT INTO AUXILIARY MODE. IT WOULDN'T BE A BAD THING IF I DIDN'T LIVE IN THE CITY. BESIDES THE FACT THAT THE STUPID DRIVERS SIDE DOOR LATCH IS BUSTED TOO WHICH IS A SECURITY ISSUE ALONG WITH A SAFETY ISSUE. CAN'T A CONSUMER RELY ON A CAR MANUFACTURE TO ISSUE PART…

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133.0%
ODI 10522832 · 80,000 mi

INCIDENT OCCURRED AS DRIVER OF MERCURY MILAN 2007 AWD PREMIER VEHICLE WAS DRIVING ON THE HIGHWAY AT A SPEED OF AROUND 50-45MPH. THE CAR BEGAN TO SHUDDER AND VIBRATE. VEHICLE DASH LIGHTS AND ENGINE CUT OUT COMPLETELY IN THE MIDDLE OF DRIVING, DRIVER MANAGED TO MAKE IT SAFELY TO THE SIDE OF THE ROAD. CAR WAS TOWED TO NEARBY AUTO SERVICE FACILITY. UPON INSPECTION THE PCM MODULE WAS FOUND TO BE DEFECTIVE. THE PCM MODULE SHORTED OUT ALL 6 IGNITION COILS AND DUMPED FUEL INTO THE CONE OF ONE CATALYTIC CONVERTER STOPPING IT FROM WORKING. FURTHER INVEST…

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122.7%
ODI 10542407 · 95,000 mi

AFTER REPLACING MY CAR BATTERY, THE SERVICE LIGHT FOR THE THROTTLE BODY TRANSMISSION CAME ON. WHEN I WENT TO DRIVE OFF THERE WAS NO ENGINE POWER.

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52.2%
ODI 10726327 · 42,000 mi

WHILE DRIVING OFTEN TIMES MY VEHICLE REDUCES SPEED DRASTICALLY, WHILE PRESSING ON THE GAS. THIS IS VERY DANGEROUS ESPECIALLY WHEN ON THE HIGHWAY BECAUSE OF THE SUDDEN REDUCTION IN SPEED. MOST OF MY DRIVING IS DONE ON THE HIGHWAY. IT TAKES A LONG TIME FOR THE VEHICLE TO PICK UP SPEED AGAIN. ALSO IT DOES THIS WHEN I AM STOPPED AT A RED LIGHT WHICH IS ALSO A CONCERN FOR ME WITH MY CHILD IN THE CAR. I TRIED TO GET THIS PROBLEM DIAGNOSED BUT IT DRIVES FINE WHILE AT THE MECHANIC SHOP. MY VEHICLE HAS BEEN DOING THIS SINCE MY PURCHASE WITH ONLY HAVING …

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15915.9%
ODI 10462348 · 41,000 mi

I WAS FIRST IN LINE AT A RED LIGHT ON A 2-LANE HIGHWAY. WHEN THE LIGHT TURNED GREEN, I ACCELERATED AND HALFWAY THROUGH THE INTERSECTION THE CAR "LURCHED" AND LOST POWER. THE CAR DIDN'T DIE BUT THERE WAS NO RESPONSE IN THE GAS PEDAL AND A WRENCH SYMBOL APPEARED IN THE DASH. I MADE IT THROUGH THE INTERSECTION AND TO THE SHOULDER AT IDLE SPEED (WITH A LINE OF CARS BEHIND ME). I PUT THE CAR IN PARK AND TURNED IT OFF FOR A MINUTE. IT RESTARTED OK, THE WRENCH WAS GONE AND THE CAR RAN FINE. I CONSIDERED IT A FLUKE UNTIL A WEEK LATER WHEN THE SAME…

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2211.5%
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

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Exterior Lighting
10.5%
ODI 10351055

PLASTIC HEADLIGHT LENSES THAT DETERIORATE/CLOUD AND REDUCE LIGHT PASSING THROUGH THE LENS. RESULTING IN REDUCED VISIBILITY DURING NIGHT TIME DRIVING. ARE MANUFACTURERS REQUIRED TO HAVE LIFE OF VEHICLE LENS? WHAT HAPPENED TO GLASS LENSES? NO RECALLS FOR CLOUDED LENSES? VERY COSTLY TO REPLACE OR REPAIR. ARE YOU MISSING SOMETHING RIGHT IN FRONT OF YOUR EYES? I SEE THIS ON MORE CARS THAN I CAN COUNT. MANY MANUFACTURERS, MODELS AND YEARS. CAN YOU HELP MILLIONS OF PRESENT AND FUTURE AUTO OWNERS? *TR

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00.0%

No examples available for this selection.

30.7%
ODI 10543085 · 95,000 mi

CAR ACTED LIKE IT WAS ABOUT TO RUNNING OUT OF GAS. I HAD ABOUT 1/4 TANK OF GAS BUT WENT TO FILL THE TANK IMMEDIATELY. IT STILL ACTED AS IF IT WAS GOING TO STALL OUT, I DROVE VEHICLE HOME AND LEFT IT PARKED IN THE DRIVEWAY. LATER THAT EVENING I WAS TELLING MY HUSBAND ABOUT THE CAR, HE WENT OUT TO TEST DRIVE IT. THE CAR ACTED COMPLETELY FINE. TODAY I WENT TO GO ON A 65 MILE TRIP AND THE CAR STARTED SHAKING ALMOST UNCONTROLLABLY MORE THAN 1/2 WAY WITH A FULL TANK OF GAS. I WAITED TIL I WAS IN A SAFE AREA AND PULLED OVER THINKING THAT MAYBE …

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00.0%

No examples available for this selection.

13013.0%
ODI 10475972 · 35,700 mi

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE REAR DRIVER SIDE BRAKE LIGHT WOULD FLICKER ON AND OFF OR WOULD FAIL INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 35,700 AND THE CURRENT MILEAGE WAS 40,200.

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2613.6%
ODI 10519635 · 47,350 mi

LEFT BRAKE LIGHT STAYS ON WHEN LIGHTS ARE ON AND BRAKE IS NOT DEPRESSED. *TR

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Electrical System
62.8%
ODI 10514940 · 94,000 mi

PUT MY CAR INTO PARK AND MY KEY REFUSED TO COME OUT OF THE IGNITION. I TRIED NUMEROUS TIMES TO PUT MY CAR IN PARK/DRIVE TO SEE IF THE IGNITION WILL UNLOCK, BUT IT IS NOT COMMUNICATING THAT IT IS IN PARK (STEERING WHEEL WILL NOT LOCK, I ALSO CAN'T TURN THE KEY BACKWARDS AND PUT INTO AUXILIARY MODE. IT WOULDN'T BE A BAD THING IF I DIDN'T LIVE IN THE CITY. BESIDES THE FACT THAT THE STUPID DRIVERS SIDE DOOR LATCH IS BUSTED TOO WHICH IS A SECURITY ISSUE ALONG WITH A SAFETY ISSUE. CAN'T A CONSUMER RELY ON A CAR MANUFACTURE TO ISSUE PART…

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143.2%
ODI 10434877 · 78,000 mi

THE VEHICLE JERKED WHILE ON A STATE HIGHWAY REPEATEDLY UNTIL I WAS ABLE TO PULL OVER AND THEN IT FAILED. FOUND OUT THAT THE IGNITION COILS HAD COMPLETELY BURNED UP, WHICH I WAS TOLD BY THE DEALER IS VERY UNUSUAL. ONCE THE IGNITION COILS WERE REPLACED, THEY DETERMINED THE PCM(COMPUTER) HAD TO BE REPLACED. KEEP IN MIND THAT MY VEHICLE HAD BEEN IN THE REPAIR SHOP 4 TIMES BEFORE REGARDING MY RADIO AFTER THEY REPLACED THE RADIO 4 TIMES, THEY REALIZED THAT IT WAS ALSO THE PCM THAT CAUSED THIS PROBLEM. EVERY PROBLEM THAT I HAVE HAD HAS BEEN ELECTRICAL…

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51.1%
ODI 10543085 · 95,000 mi

CAR ACTED LIKE IT WAS ABOUT TO RUNNING OUT OF GAS. I HAD ABOUT 1/4 TANK OF GAS BUT WENT TO FILL THE TANK IMMEDIATELY. IT STILL ACTED AS IF IT WAS GOING TO STALL OUT, I DROVE VEHICLE HOME AND LEFT IT PARKED IN THE DRIVEWAY. LATER THAT EVENING I WAS TELLING MY HUSBAND ABOUT THE CAR, HE WENT OUT TO TEST DRIVE IT. THE CAR ACTED COMPLETELY FINE. TODAY I WENT TO GO ON A 65 MILE TRIP AND THE CAR STARTED SHAKING ALMOST UNCONTROLLABLY MORE THAN 1/2 WAY WITH A FULL TANK OF GAS. I WAITED TIL I WAS IN A SAFE AREA AND PULLED OVER THINKING THAT MAYBE …

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20.9%
ODI 10399553 · 19,487 mi

2009 MERCURY MILAN CAUGHT ON FIRE WHILE TURNED OFF, THE FIRE ORIGINATED FROM THE UPPER PART OF THE ENGINE MELTING PLASTIC AND DRIPPING DOWN ON SOME FUEL LINES. I CONTACTED FORD MOTOR COMPANY ABOUT THIS AS THE CAR WAS STILL COVERED UNDER FULL WARRANTY. THEY WILL NOT EVEN INSPECT THE CAR AS I HAVE REQUESTED OR PAY FOR ANY DAMAGES TO MY PROPERTY OR EVEN REPLACE THE CAR THAT WAS A TOTAL LOSS. *TR

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10010.0%
ODI 10451340 · 36,068 mi

I WAS DRIVING DOWN THE FREEWAY AT 65 MPH, WHEN THE CHECK ENGINE AND TRANSMISSION LIGHT CAME ON AND THE CAR IMMEDIATELY STARTED TO DECELERATE AND I WAS NOT TO GIVE THE CAR GAS TO GET OUT OF THE WAY OF MOVING TRAFFIC. AFTER TURNING THE CAR OFF AND TURNING THE CAR ON AGAIN, THE CAR SEEMED TO HAVE RESET ITSELF AND THE CAR STARTED WORKING PROPERLY AGAIN. A COUPLE OF MONTHS LATER, NOW AT 41000 MILES, THE CAR IS HAVING THIS PROBLEM MORE FREQUENTLY AND IS UNSAFE TO DRIVE. I TOOK THE CAR TO A DEALERSHIP TO SEE WHAT WAS WRONG WITH THE CAR WHEN THEY STATE…

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178.9%
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

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Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Steering74,000–140,000 mi100,200 mi57
ODI 10547182 · 50,000 mi

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE POWER STEERING FAILED AND THE SERVICE POWER STEERING NOW WARNING MESSAGE DISPLAYED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 50,000.

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ODI 10641947 · 35,000 mi

WHEN I STARTED THE CAR, THE POWER STEERING WOULD NOT WORK, AFTER A FEW SECONDS I TURNED THE ENGINE OFF AND RESTARTED IT, THEN IT WORKED JUST FINE. THE LOCAL FORD DEALER TOLD ME THERE WAS NOTHING THEY COULD DO IF IT AS LONG AS IT WAS WORKING PROPERLY AT THE TIME I REPORTED IT TO THEM. I CAN SEE THIS COULD BE A REAL PROBLEM IF IT OCCURS WHILE THE VEHICLE IS IN MOTION. SINCE THIS HAPPENED APPROX. A YEAR AGO, THE DATE AND MILEAGE ARE ESTIMATES. *TR

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ODI 10650258 · 110,000 mi

WAS DRIVING AND POWER STEERING WENT OUT CALLED FORD DEALER AND WAS TOLD IT WOULD COST 100 TO 1000 TO FIX. *TR

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Power Train39,000–58,690 mi46,400 mi25
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

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ODI 10496010 · 36,506 mi

I HAVE EXPERIENCED THIS PROBLEM TWICE. THE CAR LOSES POWER, TRAVELING AT 65MPH ON HIGHWAY AND CAR LOST ALL POWER. THE WRENCH LIGHT CAME ON. PULLED OVER, TURNED CAR OFF AND RESTARTED. LIGHT WENT OFF AND CAR WAS DRIVABLE. THE SECOND TIME OCCURRED WHILE CAR WAS STOPPED AND WHEN I PROCEEDED TO ACCELERATE, THE CAR HAD NO POWER. I TOOK IT TO THE FORD DEALER AND THEY SAID THE THROTTLE BODY NEEDED TO BE REPLACED AS IT HAD A SHORT. THIS WAS NOT INCLUDED IN MY POWERTRAIN WARRANTY. I HAVE READ INFO ON THIS AND IT APPEARS THAT IT IS BECOMING MORE CO…

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ODI 10503872 · 13,000 mi

TRANSMISSION ISSUES: PROBLEM MAINLY OCCURS WHEN SHIFTING FROM 2ND TO 3RD GEAR WHILE IN "DRIVE" OR AUTOMATIC MODE. UNDER SLOW TO MODERATE ACCELERATION, THE ENGINE RPMS GO UP TO APPROXIMATELY 3,500 PROCEEDING TO SHIFT ABRUPTLY INTO 3RD GEAR. THIS ISSUE CAN BE REPLICATED WHETHER THE VEHICLE IS AT NORMAL OPERATING TEMP OR BELOW. THIS HAS CAUSED WHEEL SPIN WITH WET AND SNOW COVERED ROADS RESULTING LOSS OF CONTROL/ SKIDDING WHILE TURNING UNDER THE ABOVE CIRCUMSTANCES. THE HARD SHIFTING WAS NOTICED THE DAY I BOUGHT THE VEHICLE AND MORE SO DURING THE …

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Exterior Lighting37,750–67,500 mi50,000 mi23
ODI 10519635 · 47,350 mi

LEFT BRAKE LIGHT STAYS ON WHEN LIGHTS ARE ON AND BRAKE IS NOT DEPRESSED. *TR

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ODI 10592109 · 50,000 mi

STARTING IN SEPTEMBER OF 2013 ON OUR MERCURY MILAN THE RIGHT TAIL LIGHT WAS BLINKING LIKE A STROBE LIGHT WHEN THE HEADLIGHTS WHERE ON. ( TAIL LIGHT ON, BRAKE LIGHT FLASHING) THIS LASTED FOR A FEW WEEKS THEN SEEMED TO DISAPPEAR, STARTING A FEW WEEKS AGO THE BLINKING RETURNED ON THE RIGHT SIDE FOLLOWED BY THE LEFT SIDE. CURRENTLY THE RIGHT SIDE IS NON USEABLE (TAIL LIGHT AND BRAKE LIGHT ARE BOTH ON ALL THE TIME) LEFT SIDE STOPPED WORKING COMPLETELY THIS LAST PROBLEM HAS PROGRESSED QUICKLY IT ALL STOPPED WORKING IN JUST A FEW DAYS. I WENT TO THE…

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ODI 10594585 · 24,800 mi

I PURCHASED A MERCURY MILAN WITH 13K MILES ON IT. THIS VEHICLE WAS A CERTIFIED PRE-OWNED CAR WITH A FULL WARRANTY. AFTER DRIVING IT 10K MILES, THE RIGHT REAR TAIL LIGHT DOES NOT WORK AND THE WHOLE RIGHT REAR TAILLIGHT ASSEMBLY MUST BE REPLACED. THIS PART IN NOT UNDER WARRANTY AND WILL COST $219. TO REPLACE. THIS SEEMS TO BE A RECURRING PROBLEM FOR FORD BASED ON OWNER COMMENTS AND SHOULD BE RECALLED AND REPLACED BY FORD AT NO CHARGE TO ITS CUSTOMERS. THIS IS DEFINITELY A SAFETY HAZARD AS THE PERSON BEHIND YOU WILL NOT SEE ANY LIGHTS INDI…

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Engine41,000–53,001 mi48,150 mi22
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

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ODI 10500024 · 45,000 mi

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WENT INTO LIMP MODE WITHOUT ANY WARNINGS. THE CONTACT MENTIONED THAT HE HAD TO TURN OFF AND RESTART THE VEHICLE IN ORDER TO TEMPORARILY REMEDY THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 51,000.

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ODI 10504033 · 48,415 mi

2011 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO PARTIAL ENGINE FAILURE IN VEHICLE AND SEEKS REIMBURSEMENT. *SMD THE CONSUMER STATED AT APPROXIMATELY 48,415, THE ENGINE STARTED GOING TIN A VERY ROUGH LOW RPM MODE. THE CONSUMER STATED THE WRENCH LIGHT AND ENGINE LIGHT ILLUMINATED AND THE VEHICLE RAN FINE UNDER 40 MPH. THE DEALER REPLACED THE THROTTLE BODY AND CABIN AIR FILTER.

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Vehicle Speed Control39,956–53,220 mi45,158 mi20
ODI 10462584 · 7,000 mi

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT WAS DRIVING 10 MPH WHEN THE VEHICLE ACCELERATED ABNORMALLY AS HE DEPRESSED THE BRAKES AND SHIFTED INTO NEUTRAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO RAN A DIAGNOSTIC TEST BUT COULD NOT DUPLICATE THE FAILURE. THE DEALER KEPT THE VEHICLE FOR TWO WEEKS WITH A FLIGHT RECORDER HOOKED TO THE ENGINE, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO STATED HE HAS TO TAKE THE VEHICLE TO THE DEALER FOR THEM TO INSPECT THE FAILURE. THEY OFFERED NO OTHER ASSISTANCE. THE FA…

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ODI 10504033 · 48,415 mi

2011 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO PARTIAL ENGINE FAILURE IN VEHICLE AND SEEKS REIMBURSEMENT. *SMD THE CONSUMER STATED AT APPROXIMATELY 48,415, THE ENGINE STARTED GOING TIN A VERY ROUGH LOW RPM MODE. THE CONSUMER STATED THE WRENCH LIGHT AND ENGINE LIGHT ILLUMINATED AND THE VEHICLE RAN FINE UNDER 40 MPH. THE DEALER REPLACED THE THROTTLE BODY AND CABIN AIR FILTER.

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ODI 10510751 · 41,400 mi

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE DECELERATED THEN STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE OCCURRED A SECOND TIME. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE THROTTLE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 41,400. *TR

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Air Bags34,500–119,500 mi59,000 mi6
ODI 10946741 · 73,000 mi

"TAKATA RECALL" IT HAS BEEN OVER SIX MONTHS SINCE THIS RECALL AND THERE IS STILL NO REMEDY? TO DATE, 11 PEOPLE HAVE BEEN KILLED BY FLYING DEBRIS, THE LATEST JUST LAST MONTH (DECEMBER, 2016). THE REMEDY SHOULD BE REMOVE THE DEFECTIVE AIRBAG AND REPLACE IT! HOW MANY MORE NEED TO DIE BEFORE THIS IS FIXED?

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ODI 11014534 · 31,000 mi

TAKATA RECALL-I WAS NOTIFIED BY FORD BY LETTER DATED JULY 2016 OF THE SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384. NO ACTION HAS BEEN TAKEN TO DATE TO REPAIR OR REPLACE THE AIR BAG. WITH ALL THE PUBLICITY IN THE MEDIA OF THE POTENTIAL DANGER MY FAMILY NOW REFUSES TO RIDE IN MY VEHICLE. THE FORD DEALER DENIED ME A LOANER CAR.

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ODI 11041293 · 12,000 mi

TAKATA RECALL - LEGAL NOTICE RECEIVED 10/28/2017 ALERTING TO DEFECT OF TAKATA AIRBAG INFLATORS IN MY VEHICLE

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Electrical System37,767–54,450 mi44,000 mi15
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

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ODI 10510697 · 38,431 mi

I HAD JUST PULLED OUT OF MY DRIVEWAY, PUSHED ON THE GAS, AND THE CAR STARTED SPUTTERING AND JERKING AND CAME TO A STOP. THE "WRENCH" LIGHT AND "CHECK ENGINE" LIGHT WERE LIT UP ON THE DASH.THINKING PERHAPS JUST A FLUKE, I TURNED THE CAR OFF FOR A FEW MINUTES, THEN TURNED IT BACK ON AND LET IT IDLE FOR A MINUTE. THE WRENCH AND ENGINE LIGHT WERE NO LONGER DISPLAYED, SO I DROVE AGAIN.MY MAX SPEED WAS MAYBE 15 OR 20 MPH. NOT 30 SECONDS LATER, THE CAR AGAIN DID THE SAME THING, WITH THE WRENCH AND ENGINE LIGHTS COMING ON. LUCKILY I WAS AT A STOP SIGN …

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ODI 10514958 · 37,100 mi

VEHICLE LOST ALL POWER AND RPM DROPPED BELOW 1000, ENGINE WOULD NOT RESPOND TO ACCELERATOR DEPRESSION. THE CHECK ENGINE LIGHT CAME ON AND I HAD THE TROUBLE CODES ANALYZED AND IT WAS THE THROTTLE BODY PART THAT WAS DEFECTIVE. I CALLED THE DEALERSHIP WHERE I PURCHASED THE CAR FROM AND THEY INFORMED ME THAT PARTICULAR PART WAS ON BACK ORDER AND THAT THEY HAVE HAD NUMEROUS VEHICLES WITH THAT PROBLEM. *TR

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Fuel/Propulsion System37,100–52,000 mi44,000 mi13
ODI 10465733 · 35,500 mi

I WAS DRIVING ON A HIGHSPEED ROAD WHEN SUDDENLY THERE WAS NOTHING HAPPENING WHEN I PRESSED THE GAS. A SMALL WRENCH CAME ON THE DASH. THE OWNER'S MANUAL SAID THROTTLE/TRANSMISSION PROBLEM. HAD WE BEEN IN THE PASSING LANE WE PROBABLY WOULD HAVE BEEN REAR-ENDED AND KILLED! AS IT WAS, I WAS ABLE TO COAST OVER TO THE SHOULDER OF THE ROAD AND EVENTUALLY PULL INTO A PARKING LOT. I TURNED OFF THE CAR, WAITED A FEW MINUTES AND TURNED IT BACK ON. I WAS ABLE TO DRIVE ABOUT 5 MILES BEFORE THE SAME THING HAPPENED AGAIN. I LEFT THE CAR IN A PARKING LOT. I HA…

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ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

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ODI 10496010 · 36,506 mi

I HAVE EXPERIENCED THIS PROBLEM TWICE. THE CAR LOSES POWER, TRAVELING AT 65MPH ON HIGHWAY AND CAR LOST ALL POWER. THE WRENCH LIGHT CAME ON. PULLED OVER, TURNED CAR OFF AND RESTARTED. LIGHT WENT OFF AND CAR WAS DRIVABLE. THE SECOND TIME OCCURRED WHILE CAR WAS STOPPED AND WHEN I PROCEEDED TO ACCELERATE, THE CAR HAD NO POWER. I TOOK IT TO THE FORD DEALER AND THEY SAID THE THROTTLE BODY NEEDED TO BE REPLACED AS IT HAD A SHORT. THIS WAS NOT INCLUDED IN MY POWERTRAIN WARRANTY. I HAVE READ INFO ON THIS AND IT APPEARS THAT IT IS BECOMING MORE CO…

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Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

3 reports2024-112026-10

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-110None

No examples available for this selection.

2024-121None
ODI 11629029

I've been reading on all these recalls for my car and only one recall was fix which was when I took care of it but these past recalls on my car, and some of the recalls match up to the way my car is acting like and I bought this car used and I am concerned about the recalls and not being fix I would like to get my car checked for the past recalls on it bc I don't want to drive a car that has recalls that's not been fix and I do not want to put my life or anyone else in danger

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2025-011None
ODI 11637194

Steering went out on vehicle, very difficult to steer. Got it to the dealership, they say it is not in the recall. The power steering assist fault light came on and service advance trac. Is costing almost $1500 to fix.

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2025-021None
ODI 11645325 · 124,000 mi

The contact owns a 2011 Mercury Milan. The contact stated while driving at various speeds, the power steering assist intermittently failed to operate as needed. The contact stated that the "Service Power Steering Now" message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle was included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was then taken to the dealer and the contact was informed that the vehicle was not under recall or warranty. The contact was provided an esti…

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2025-031None
ODI 11646548

My car was recalled for the steering control module issue in 2016, Recall 15S18 and 15N01. Brought it into my Ford dealer in 2016 and Ford declined to fix the steering control module repair. In 2016, car was well within the 10 year window and mileage restriction. Now, my car still is under 150K miles, is at 124,000. The power steering stopped working last week. The error message on dashboard states, power steering control error. Brought it into shop and mechanic diagnosed it as error with power steering control module and loss of power st…

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2025-040None

No examples available for this selection.

2025-051None
ODI 11662594

The contact owns a 2011 Mercury Milan. The contact stated that while the vehicle was at the dealer for servicing, the contact was informed that the electronic brake control module had failed. The contact was informed that the electronic brake control module needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure, but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.

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2025-060None

No examples available for this selection.

2025-071None
ODI 11675692

Passenger side brake light assembly failed June 2025. I found it our at an oil change inspection. Ford discontinued manufacturing this LED brake light assembly, so it is difficult to replace this safety critical part. The part number is 9N7Z 13404 A.

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2025-080None

No examples available for this selection.

2025-090None

No examples available for this selection.

2025-101None
ODI 11696096

on 10/27/25 my son was driving car (2011 Mercury Milan) and light came on dash and car suddenly lost all power steering. Luckily car was able to be driven to side of the road when steering went out. I went to the Ford recalls website and it indicated "Epas steering efforts" was on the website as requiring free service. This recall is specifically for loss of power steering in car. Electronic Power Assisted Steering (EPAS) systems provide variable steering assistance but can experience issues leading to increased steering effort and loss of con…

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2025-110None

No examples available for this selection.

2025-120None

No examples available for this selection.

2026-010None

No examples available for this selection.

2026-020None

No examples available for this selection.

2026-031None
ODI 11722674

1) The electric power steering system failed. The dashboard displayed the message “Service Power Steering Now,” and the steering assist stopped working, making the steering extremely stiff. The vehicle also lost reverse gear, where the engine revs but the vehicle does not move when shifted into reverse. The vehicle is still in my possession and available for inspection upon request. 2) When the power steering assist failed, the steering wheel became extremely difficult to turn, which made the vehicle harder to control. This created a safety ris…

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2026-040None

No examples available for this selection.

2026-050None

No examples available for this selection.

2026-061None
ODI 11743808 · 91,430 mi

The contact owns a 2011 Mercury Milan. The contact stated while driving at an undisclosed speed, the electronic power steering failure warning light illuminated. Additionally, the steering wheel failed to turn in the intended direction. The contact's family member attached the ODS monitor to the vehicle, and fault codes: C1277 (Steering Wheel Angle Sensor), UL3000 (Power Steering Control Modular) and several other failure codes associated with the electronic power steering were retrieved. The vehicle was not diagnosed or repaired by an independ…

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2026-071None
ODI 11750411

On XXX My 2011 Milan, experienced a total loss of steering assist. Am original owner & have original invoice from former dealer (Vista Ford )dated XXX, Invoice #XXX shows the dealer only did a software patch under 15N01 because there were no error codes at the time. My physical defective steering gear was never replaced, and now suffers a total mechanical electrical failure. The manufacturers software recall patch failed to prevent the component from failing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5…

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2026-083None
ODI 11754479 · 125,000 mi

The contact owns a 2011 Mercury Milan. The contact stated there was an abnormal fuel odor coming from the vehicle and there was fuel underneath the vehicle. The contact researched and became aware of NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The dealer was contacted and confirmed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The vehicle was not repaired. The manufacturer was made aware of the issue and confirmed that the VIN was not under …

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ODI 11754953

Gas tank leak, fuel fumes. Part of safety recall for fuel pressure regulator causing fuel tank rupture!!!

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ODI 11759666

While driving, the ABS, traction control and power steering lights came on. I was coming off the highway and I lost power steering!!! I almost wrecked into the guard rail coming off the exit!!! I got to the light at the bottom of the exit and I had no power steering. I pulled over immediately and called for a tow. I took it to my mechanic and he said the rack and pinion is bad. We looked it up and there are a ton of people with the same year/make/model as me that are getting tier cars fixed under recall. They wont pay for mine because my vi…

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2026-090None

No examples available for this selection.

2026-10 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 291 reports

2010: 91 complaints · 2011: 59 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
2010132391
20111659
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
2010100101
201119100

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentSteeringPower TrainExterior LightingEngineVehicle Speed ControlAir BagsElectrical SystemFuel/Propulsion System
Steering—
3
ODI 11279252 · 163,000 mi

POWER STEERING CONTINUALLY GOES OUT. HAVE ALREADY HAD WORK DONE FOR IT AND STILL GOES OUT. HAVE SEEN RECALL FOR POWER STEERING BUT WAS TOLD BY FORD THAT DOES NOT APPLY TO MY VEHICLE. NOT SURE WHY SINCE VEHICLE IS 2011 MERCURY MILAN AND RECALL 15V340000 ALSO LISTS THIS VEHICLE, BUT VIN DOES NOT SHOW IN RECALL SYSTEM?? NEED TO BE FIXED.. DANGEROUS AND HAZARDOUS TO DRIVE AN INFANT WHEN STEERING INTERMITTENTLY GOES OUT

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ODI 11722674

1) The electric power steering system failed. The dashboard displayed the message “Service Power Steering Now,” and the steering assist stopped working, making the steering extremely stiff. The vehicle also lost reverse gear, where the engine revs but the vehicle does not move when shifted into reverse. The vehicle is still in my possession and available for inspection upon request. 2) When the power steering assist failed, the steering wheel became extremely difficult to turn, which made the vehicle harder to control. This created a safety ris…

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ODI 11759666

While driving, the ABS, traction control and power steering lights came on. I was coming off the highway and I lost power steering!!! I almost wrecked into the guard rail coming off the exit!!! I got to the light at the bottom of the exit and I had no power steering. I pulled over immediately and called for a tow. I took it to my mechanic and he said the rack and pinion is bad. We looked it up and there are a ton of people with the same year/make/model as me that are getting tier cars fixed under recall. They wont pay for mine because my vi…

Look up ODI 11759666 at NHTSA ↗

1
ODI 11164021 · 160,000 mi

IVE HAD LOSS OF POWER STEERING . WHEN CAR COMP RESET I HAD POWER STEERING AGAIN. POWER STEERING RACK WAS JUST REPLACED FEB 2017 TAIL LIGHT REPLACED..FLICKERED ON N OFF LIKE STROBE LIGHT. AIRBAG LIGHT ON

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1
ODI 11323895 · 35,700 mi

WHILE DRIVING THE VEHICLE A WARNING CAME ON STATING POWER ASSIST FAILURE. CAR HAD MANUAL STEERING ONLY. THE FIRST TIME IT HAPPENED IT WENT AWAY WHEN THE CAR WAS RESTARTED. NO SUCH LUCK THIS TIME, WARNING STAYS ON AND NO POWER STEERING. LUCKILY I WAS ON STRAIGHT ROADS BOTH TIMES. I SEE THERE WAS A RECALL ON THIS BUT THE DEALERSHIP SAYS THERE IS NONE??

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0
1
ODI 11164021 · 160,000 mi

IVE HAD LOSS OF POWER STEERING . WHEN CAR COMP RESET I HAD POWER STEERING AGAIN. POWER STEERING RACK WAS JUST REPLACED FEB 2017 TAIL LIGHT REPLACED..FLICKERED ON N OFF LIKE STROBE LIGHT. AIRBAG LIGHT ON

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1
ODI 11722674

1) The electric power steering system failed. The dashboard displayed the message “Service Power Steering Now,” and the steering assist stopped working, making the steering extremely stiff. The vehicle also lost reverse gear, where the engine revs but the vehicle does not move when shifted into reverse. The vehicle is still in my possession and available for inspection upon request. 2) When the power steering assist failed, the steering wheel became extremely difficult to turn, which made the vehicle harder to control. This created a safety ris…

Look up ODI 11722674 at NHTSA ↗

0
Power Train
3
ODI 11279252 · 163,000 mi

POWER STEERING CONTINUALLY GOES OUT. HAVE ALREADY HAD WORK DONE FOR IT AND STILL GOES OUT. HAVE SEEN RECALL FOR POWER STEERING BUT WAS TOLD BY FORD THAT DOES NOT APPLY TO MY VEHICLE. NOT SURE WHY SINCE VEHICLE IS 2011 MERCURY MILAN AND RECALL 15V340000 ALSO LISTS THIS VEHICLE, BUT VIN DOES NOT SHOW IN RECALL SYSTEM?? NEED TO BE FIXED.. DANGEROUS AND HAZARDOUS TO DRIVE AN INFANT WHEN STEERING INTERMITTENTLY GOES OUT

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ODI 11722674

1) The electric power steering system failed. The dashboard displayed the message “Service Power Steering Now,” and the steering assist stopped working, making the steering extremely stiff. The vehicle also lost reverse gear, where the engine revs but the vehicle does not move when shifted into reverse. The vehicle is still in my possession and available for inspection upon request. 2) When the power steering assist failed, the steering wheel became extremely difficult to turn, which made the vehicle harder to control. This created a safety ris…

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ODI 11759666

While driving, the ABS, traction control and power steering lights came on. I was coming off the highway and I lost power steering!!! I almost wrecked into the guard rail coming off the exit!!! I got to the light at the bottom of the exit and I had no power steering. I pulled over immediately and called for a tow. I took it to my mechanic and he said the rack and pinion is bad. We looked it up and there are a ton of people with the same year/make/model as me that are getting tier cars fixed under recall. They wont pay for mine because my vi…

Look up ODI 11759666 at NHTSA ↗

—0
8
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

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ODI 10510582 · 40,000 mi

I WAS SITTING AT A RED STOP LIGHT, AND THEN THE TRAFFIC LIGHT TURNED GREEN. I LIGHTLY PRESSED THE GAS BUT THE CAR WOULD NOT GO, AND ALL A SUDDEN I LOOKED DOWN AND THE CHECK ENGINE LIGHT IS ON. I PULLED OVER TO THE SIDE OF THE ROAD (WHILE TURNING HAZARD LIGHTS ON), PLACED CAR IN PARK, AND TURNED THE CAR OFF. I TURNED THE CAR BACK ON (STARTED JUST FINE) AND ATTEMPTED TO GO AGAIN TO GET TO A SAFER DESTINATION (WAS RIGHT IN THE MIDDLE OF THE INTERSECTION). THE CHECK ENGINE LIGHT REMAINED ON AND THE CAR WOULD NOT GO ANY FASTER THAN ROUGHLY 5 MILES P…

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ODI 10535065 · 39,000 mi

THE VEHICLE STALLED WHILE DRIVING AT 55 MPH. NO POWER TO ACCELERATE AND HAD TO PULL OVER ON HWY. HAPPENED A SECOND TIME WHILE ACCELERATING AT A GREEN LIGHT. *TR

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3
ODI 10524909

DRIVING 2011 MERCURY MILAN 65MPH ON INTERSTATE (IN CONSTRUCTION ZONE) VEHICLE JOLTED HARD AND WITH LOSS OF ACCELERATION. THERE WAS NOT ENOUGH ACCELERATION TO GET TO A SAFE SPOT AND TRAFFIC WAS HEAVY SO I CAME TO A SLOW JERKING STOP WITH SEMIS HONKING, PASSING BY AND TEN CARS SCREECHING TO A STOP BEHIND VEHICLE. WRENCH LIGHT AND MOTOR LIGHT CAME ON IN MESSAGE CENTER. I HAD TO COME TO A STOP IN THE MIDDLE OF TRAFFIC TO PUT INTO PARK AND THEN RESTART MY CAR. WHEN I RESTARTED IT AND DROVE A FEW FEET THE RPM?S FLEW TO 5,500 AND THE CAR JERKED FOR MI…

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ODI 10552415 · 49,300 mi

DRIVING NEAR 55 MPH ON LOCAL HIGHWAY AND APPLYING PRESSURE TO GAS PEDAL TO ACCELERATE. FELT AND HEARD A 'CLUNK'. VEHICLE IMMEDIATELY LOST ABILITY TO ACCELERATE WITH PRESSURE APPLIED TO GAS PEDAL. EXITED TO SHOULDER. NOTICED YELLOW SERVICE (WRENCH) INDICATOR LIGHT WAS ON. PUT THE CAR INTO PARK AND TURNED OFF IGNITION. RE-STARTED VEHICLE; SERVICE INDICATOR LIGHT DID NOT COME BACK ON. PUT THE CAR INTO DRIVE AND RE-ENTERED TRAFFIC FLOW. DID NOT HAVE AN INCIDENT IN ANOTHER 30 MILES OF DRIVING. TOOK THE VEHICLE TO DEALER FOR DIAGNOSIS. DEAL…

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ODI 10605071

ON SEVERAL OCCASIONS I WILL BE DRIVING MY CAR AND IT BEGINS TO SHAKE AND CUT OFF. THE BATTERY LIGHT COMES ON AND A WRENCH WILL APPEAR NEXT TO THE PARKING LIGHT. I WAS STOPPED AT A STOP LIGHT, ONCE THE LIGHT CHANGED I TOOK MY FEET OFF THE BREAK AND PUSHED ON THE GAS. MY CAR STALLED THEN SHOOK AS I DROVE FORWARD THROUGH THE INTERSECTION MY CAR CUT OFF AGAIN. I HAD TO URGENTLY PUT ON MY FLASHERS. I HAVE A CHILD AND THAT US VERY DANGEROUS. I TRIED STARTING MY CAR AGAIN AND IT MADE THE SOUND AS IF IT WERE GOING TO START BUT IT DIDN'T. THE BATTERY …

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0
3
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

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ODI 10510697 · 38,431 mi

I HAD JUST PULLED OUT OF MY DRIVEWAY, PUSHED ON THE GAS, AND THE CAR STARTED SPUTTERING AND JERKING AND CAME TO A STOP. THE "WRENCH" LIGHT AND "CHECK ENGINE" LIGHT WERE LIT UP ON THE DASH.THINKING PERHAPS JUST A FLUKE, I TURNED THE CAR OFF FOR A FEW MINUTES, THEN TURNED IT BACK ON AND LET IT IDLE FOR A MINUTE. THE WRENCH AND ENGINE LIGHT WERE NO LONGER DISPLAYED, SO I DROVE AGAIN.MY MAX SPEED WAS MAYBE 15 OR 20 MPH. NOT 30 SECONDS LATER, THE CAR AGAIN DID THE SAME THING, WITH THE WRENCH AND ENGINE LIGHTS COMING ON. LUCKILY I WAS AT A STOP SIGN …

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ODI 11722674

1) The electric power steering system failed. The dashboard displayed the message “Service Power Steering Now,” and the steering assist stopped working, making the steering extremely stiff. The vehicle also lost reverse gear, where the engine revs but the vehicle does not move when shifted into reverse. The vehicle is still in my possession and available for inspection upon request. 2) When the power steering assist failed, the steering wheel became extremely difficult to turn, which made the vehicle harder to control. This created a safety ris…

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6
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

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ODI 10496010 · 36,506 mi

I HAVE EXPERIENCED THIS PROBLEM TWICE. THE CAR LOSES POWER, TRAVELING AT 65MPH ON HIGHWAY AND CAR LOST ALL POWER. THE WRENCH LIGHT CAME ON. PULLED OVER, TURNED CAR OFF AND RESTARTED. LIGHT WENT OFF AND CAR WAS DRIVABLE. THE SECOND TIME OCCURRED WHILE CAR WAS STOPPED AND WHEN I PROCEEDED TO ACCELERATE, THE CAR HAD NO POWER. I TOOK IT TO THE FORD DEALER AND THEY SAID THE THROTTLE BODY NEEDED TO BE REPLACED AS IT HAD A SHORT. THIS WAS NOT INCLUDED IN MY POWERTRAIN WARRANTY. I HAVE READ INFO ON THIS AND IT APPEARS THAT IT IS BECOMING MORE CO…

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ODI 10535474 · 35,000 mi

RETURNING TO BALTIMORE FROM WORKING IN HARRISBURG PA AND DRIVING ON INTERSTATE 83 AT A RATE OF 65 MILES PER HOUR. I WAS DRIVING IN THE LEFT LANE AND THE SHOULDER WAS TO THE FAR RIGHT ON THIS PARTICULAR STRETCH OF ROAD. THE MERCURY MILAN THAT I HAD PURCHASED NO MORE THAN 2 TO 3 MONTHS PRIOR SIMPLY LOSS ALL POWER. TO FURTHER EXPLAIN THE LOSS OF POWER ( APPLYING PRESSURE TO THE GAS PEDAL DID NOTHING TO MAKE THE CAR GO FORWARD) THIS HAD ME IN A VERY DANGEROUS PLACE AS IN ORDER TO GET THE CAR SAFELY ONTO THE SHOULDER I NEEDED TO DRIFT UPHILL AND ACR…

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Exterior Lighting
1
ODI 11164021 · 160,000 mi

IVE HAD LOSS OF POWER STEERING . WHEN CAR COMP RESET I HAD POWER STEERING AGAIN. POWER STEERING RACK WAS JUST REPLACED FEB 2017 TAIL LIGHT REPLACED..FLICKERED ON N OFF LIKE STROBE LIGHT. AIRBAG LIGHT ON

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0—00
1
ODI 11164021 · 160,000 mi

IVE HAD LOSS OF POWER STEERING . WHEN CAR COMP RESET I HAD POWER STEERING AGAIN. POWER STEERING RACK WAS JUST REPLACED FEB 2017 TAIL LIGHT REPLACED..FLICKERED ON N OFF LIKE STROBE LIGHT. AIRBAG LIGHT ON

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7
ODI 10594585 · 24,800 mi

I PURCHASED A MERCURY MILAN WITH 13K MILES ON IT. THIS VEHICLE WAS A CERTIFIED PRE-OWNED CAR WITH A FULL WARRANTY. AFTER DRIVING IT 10K MILES, THE RIGHT REAR TAIL LIGHT DOES NOT WORK AND THE WHOLE RIGHT REAR TAILLIGHT ASSEMBLY MUST BE REPLACED. THIS PART IN NOT UNDER WARRANTY AND WILL COST $219. TO REPLACE. THIS SEEMS TO BE A RECURRING PROBLEM FOR FORD BASED ON OWNER COMMENTS AND SHOULD BE RECALLED AND REPLACED BY FORD AT NO CHARGE TO ITS CUSTOMERS. THIS IS DEFINITELY A SAFETY HAZARD AS THE PERSON BEHIND YOU WILL NOT SEE ANY LIGHTS INDI…

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ODI 10594792 · 42,000 mi

WAS STOPPED BY A POLICEMAN BECAUSE HE SAID MY RIGHT TAILLIGHT WAS GOING CRAZY, BLINKING, ACTING WRONG FOR A BRAKING PROCESS. I HAD NO INDICATION THAT MY RIGHT TAIL LIGHT DID NOT WORK AND ALSO THAT MY RIGHT SIGNAL LIGHT DID NOT WORK. THERE IS NO INDICATION THAT THE BLINKER WAS NOT WORKING. PRIOR TO BEING STOPPED BY THE POLICEMAN, I HAD A DRIVER SHAKE THEIR HEAD AT ME WHEN I WAS TRYING TO CHANGE LANES TO A RIGHT LANE AND SHE WOULD NOT LET ME IN TO EXIT RIGHT. I DID NOT KNOW THAT THE RIGHT SIGNAL WAS NOT WORKING. THIS IS AN EXTREMELY UNSAFE…

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ODI 10596062

I AM THE OWNER OF A 2011 MERCURY MILAN LESS THAN FOUR YEARS OLD AND WITH ALMOST 25,000 MILES ON IT. RECENTLY THE LEFT REAR TAIL LIGHT / BRAKE LIGHT ASSEMBLY BURNED OUT ON ME. I TOOK MY CAR TO A LOCAL FORD DEALER AND THEY TOLD ME THAT THERE IS NO WAY TO REPAIR THE TAIL LIGHT / BRAKE LIGHT ASSEMBLY, AND THAT THE SOLUTION IS TO REPLACE THE TAIL LIGHT / BRAKE LIGHT ASSEMBLY. I HAD IT REPLACED FOR OVER $400.00 I AM DISAPPOINTED IN THE LIFE SPAN OF THIS IMPORTANT PIECE OF SAFETY EQUIPMENT. I AM ALSO DISAPPOINTED THAT FORD WOULD DESIGN THIS IMPORTAN…

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0
Engine
1
ODI 11323895 · 35,700 mi

WHILE DRIVING THE VEHICLE A WARNING CAME ON STATING POWER ASSIST FAILURE. CAR HAD MANUAL STEERING ONLY. THE FIRST TIME IT HAPPENED IT WENT AWAY WHEN THE CAR WAS RESTARTED. NO SUCH LUCK THIS TIME, WARNING STAYS ON AND NO POWER STEERING. LUCKILY I WAS ON STRAIGHT ROADS BOTH TIMES. I SEE THERE WAS A RECALL ON THIS BUT THE DEALERSHIP SAYS THERE IS NONE??

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8
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

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ODI 10510582 · 40,000 mi

I WAS SITTING AT A RED STOP LIGHT, AND THEN THE TRAFFIC LIGHT TURNED GREEN. I LIGHTLY PRESSED THE GAS BUT THE CAR WOULD NOT GO, AND ALL A SUDDEN I LOOKED DOWN AND THE CHECK ENGINE LIGHT IS ON. I PULLED OVER TO THE SIDE OF THE ROAD (WHILE TURNING HAZARD LIGHTS ON), PLACED CAR IN PARK, AND TURNED THE CAR OFF. I TURNED THE CAR BACK ON (STARTED JUST FINE) AND ATTEMPTED TO GO AGAIN TO GET TO A SAFER DESTINATION (WAS RIGHT IN THE MIDDLE OF THE INTERSECTION). THE CHECK ENGINE LIGHT REMAINED ON AND THE CAR WOULD NOT GO ANY FASTER THAN ROUGHLY 5 MILES P…

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ODI 10535065 · 39,000 mi

THE VEHICLE STALLED WHILE DRIVING AT 55 MPH. NO POWER TO ACCELERATE AND HAD TO PULL OVER ON HWY. HAPPENED A SECOND TIME WHILE ACCELERATING AT A GREEN LIGHT. *TR

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0—
8
ODI 10504033 · 48,415 mi

2011 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO PARTIAL ENGINE FAILURE IN VEHICLE AND SEEKS REIMBURSEMENT. *SMD THE CONSUMER STATED AT APPROXIMATELY 48,415, THE ENGINE STARTED GOING TIN A VERY ROUGH LOW RPM MODE. THE CONSUMER STATED THE WRENCH LIGHT AND ENGINE LIGHT ILLUMINATED AND THE VEHICLE RAN FINE UNDER 40 MPH. THE DEALER REPLACED THE THROTTLE BODY AND CABIN AIR FILTER.

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ODI 10523253 · 41,000 mi

AUGUST 2012 - DRIVING APPROXIMATELY 35 MPH AND THE VEHICLE SUDDENLY JERKED AND THE SAFE MODE LIGHT AND ENGINE LIGHT TURNED ON AND I COULD NO LONGER ACCELERATE. PUT CAR IN NEUTRAL, THEN STOPPED, PUT IT IN PARK. TURNED ENGINE OFF, THEN WAITED A COUPLE OF MINUTES AND TRIED AGAIN. IT STARTED, BUT AFTER ACCELERATING PAST 10 MPH, IT DID THE SAME THING. AFTER 3 ATTEMPTS, THE VEHICLE WENT BACK TO NORMAL DRIVING CONDITION. THE ENGINE LIGHT WENT OUT ON ITS OWN. JULY 2013 - DRIVING ON THE HIGHWAY WITH CRUISE CONTROL SET TO 64 MPH, SAME THING HAPPE…

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ODI 10524235 · 39,825 mi

JUST DRIVING AND ENGINE CUTS OFF DUE TO BAD THROTTLE BODY. *TR

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0
4
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

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ODI 10514958 · 37,100 mi

VEHICLE LOST ALL POWER AND RPM DROPPED BELOW 1000, ENGINE WOULD NOT RESPOND TO ACCELERATOR DEPRESSION. THE CHECK ENGINE LIGHT CAME ON AND I HAD THE TROUBLE CODES ANALYZED AND IT WAS THE THROTTLE BODY PART THAT WAS DEFECTIVE. I CALLED THE DEALERSHIP WHERE I PURCHASED THE CAR FROM AND THEY INFORMED ME THAT PARTICULAR PART WAS ON BACK ORDER AND THAT THEY HAVE HAD NUMEROUS VEHICLES WITH THAT PROBLEM. *TR

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ODI 10533275 · 48,300 mi

I WAS DRIVING ON THE INTERSTATE WHEN THE CAR SUDDENLY STOPPED ACCELERATING. A WRENCH APPEARED ON THE DASHBOARD. I HAD TO BRAKE TO A STOP ALONG THE SIDE OF THE INTERSTATE. I RESTARTED THE CAR AND IT SEEMED TO WORK FINE. THIS WAS WEDNESDAY. THE SAME THING HAPPENED AGAIN ON FRIDAY AND THEN AGAIN ON MONDAY. AT THAT POINT I TOOK IT TO THE FORD SERVICE CENTER. THEY HAD TO REPLACE THE THROTTLE BODY, COSTING ME OVER $430. ADDITIONALLY, HAD ANY OF THE ROADS BEEN BUSIER OR HAD NO PLACES TO PULL OVER, AN ACCIDENT EASILY COULD HAVE OCCURRED. *TR

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4
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

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ODI 10514958 · 37,100 mi

VEHICLE LOST ALL POWER AND RPM DROPPED BELOW 1000, ENGINE WOULD NOT RESPOND TO ACCELERATOR DEPRESSION. THE CHECK ENGINE LIGHT CAME ON AND I HAD THE TROUBLE CODES ANALYZED AND IT WAS THE THROTTLE BODY PART THAT WAS DEFECTIVE. I CALLED THE DEALERSHIP WHERE I PURCHASED THE CAR FROM AND THEY INFORMED ME THAT PARTICULAR PART WAS ON BACK ORDER AND THAT THEY HAVE HAD NUMEROUS VEHICLES WITH THAT PROBLEM. *TR

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ODI 10551906 · 60,460 mi

DRIVING ON A STRAIGHT AWAY THE VEHICLE SUDDENLY MAKES A NOISE AS IF IT WERE SHIFTING VERY HARD ALTHOUGH IT WAS NOT. IMMEDIATELY LOST ACCELERATION AND DASHBOARD LIGHT ILLUMINATES. PULLED VEHICLE TO THE SIDE OF THE ROAD AND RPM NEEDLE BOUNCED AS CAR LUNGED BUT WOULD NOT ACCELERATE. CALLED FOR ROADSIDE ASSISTANCE AND MY DEALER'S SERVICE DEPARTMENT WHO KNEW BASED ON MY DESCRIPTION A POSSIBLE CAUSE. VEHICLE TOWED TO DEALER, DIAGNOSTICS PROVED THROTTLE BODY NEEDED TO BE REPLACED. REPAIR MADE. RESEARCH PROVED THAT THIS IS A KNOWN PROBLEM BUT NO R…

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Vehicle Speed Control0
3
ODI 10524909

DRIVING 2011 MERCURY MILAN 65MPH ON INTERSTATE (IN CONSTRUCTION ZONE) VEHICLE JOLTED HARD AND WITH LOSS OF ACCELERATION. THERE WAS NOT ENOUGH ACCELERATION TO GET TO A SAFE SPOT AND TRAFFIC WAS HEAVY SO I CAME TO A SLOW JERKING STOP WITH SEMIS HONKING, PASSING BY AND TEN CARS SCREECHING TO A STOP BEHIND VEHICLE. WRENCH LIGHT AND MOTOR LIGHT CAME ON IN MESSAGE CENTER. I HAD TO COME TO A STOP IN THE MIDDLE OF TRAFFIC TO PUT INTO PARK AND THEN RESTART MY CAR. WHEN I RESTARTED IT AND DROVE A FEW FEET THE RPM?S FLEW TO 5,500 AND THE CAR JERKED FOR MI…

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ODI 10552415 · 49,300 mi

DRIVING NEAR 55 MPH ON LOCAL HIGHWAY AND APPLYING PRESSURE TO GAS PEDAL TO ACCELERATE. FELT AND HEARD A 'CLUNK'. VEHICLE IMMEDIATELY LOST ABILITY TO ACCELERATE WITH PRESSURE APPLIED TO GAS PEDAL. EXITED TO SHOULDER. NOTICED YELLOW SERVICE (WRENCH) INDICATOR LIGHT WAS ON. PUT THE CAR INTO PARK AND TURNED OFF IGNITION. RE-STARTED VEHICLE; SERVICE INDICATOR LIGHT DID NOT COME BACK ON. PUT THE CAR INTO DRIVE AND RE-ENTERED TRAFFIC FLOW. DID NOT HAVE AN INCIDENT IN ANOTHER 30 MILES OF DRIVING. TOOK THE VEHICLE TO DEALER FOR DIAGNOSIS. DEAL…

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ODI 10605071

ON SEVERAL OCCASIONS I WILL BE DRIVING MY CAR AND IT BEGINS TO SHAKE AND CUT OFF. THE BATTERY LIGHT COMES ON AND A WRENCH WILL APPEAR NEXT TO THE PARKING LIGHT. I WAS STOPPED AT A STOP LIGHT, ONCE THE LIGHT CHANGED I TOOK MY FEET OFF THE BREAK AND PUSHED ON THE GAS. MY CAR STALLED THEN SHOOK AS I DROVE FORWARD THROUGH THE INTERSECTION MY CAR CUT OFF AGAIN. I HAD TO URGENTLY PUT ON MY FLASHERS. I HAVE A CHILD AND THAT US VERY DANGEROUS. I TRIED STARTING MY CAR AGAIN AND IT MADE THE SOUND AS IF IT WERE GOING TO START BUT IT DIDN'T. THE BATTERY …

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0
8
ODI 10504033 · 48,415 mi

2011 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO PARTIAL ENGINE FAILURE IN VEHICLE AND SEEKS REIMBURSEMENT. *SMD THE CONSUMER STATED AT APPROXIMATELY 48,415, THE ENGINE STARTED GOING TIN A VERY ROUGH LOW RPM MODE. THE CONSUMER STATED THE WRENCH LIGHT AND ENGINE LIGHT ILLUMINATED AND THE VEHICLE RAN FINE UNDER 40 MPH. THE DEALER REPLACED THE THROTTLE BODY AND CABIN AIR FILTER.

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ODI 10523253 · 41,000 mi

AUGUST 2012 - DRIVING APPROXIMATELY 35 MPH AND THE VEHICLE SUDDENLY JERKED AND THE SAFE MODE LIGHT AND ENGINE LIGHT TURNED ON AND I COULD NO LONGER ACCELERATE. PUT CAR IN NEUTRAL, THEN STOPPED, PUT IT IN PARK. TURNED ENGINE OFF, THEN WAITED A COUPLE OF MINUTES AND TRIED AGAIN. IT STARTED, BUT AFTER ACCELERATING PAST 10 MPH, IT DID THE SAME THING. AFTER 3 ATTEMPTS, THE VEHICLE WENT BACK TO NORMAL DRIVING CONDITION. THE ENGINE LIGHT WENT OUT ON ITS OWN. JULY 2013 - DRIVING ON THE HIGHWAY WITH CRUISE CONTROL SET TO 64 MPH, SAME THING HAPPE…

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ODI 10524235 · 39,825 mi

JUST DRIVING AND ENGINE CUTS OFF DUE TO BAD THROTTLE BODY. *TR

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—0
3
ODI 10533275 · 48,300 mi

I WAS DRIVING ON THE INTERSTATE WHEN THE CAR SUDDENLY STOPPED ACCELERATING. A WRENCH APPEARED ON THE DASHBOARD. I HAD TO BRAKE TO A STOP ALONG THE SIDE OF THE INTERSTATE. I RESTARTED THE CAR AND IT SEEMED TO WORK FINE. THIS WAS WEDNESDAY. THE SAME THING HAPPENED AGAIN ON FRIDAY AND THEN AGAIN ON MONDAY. AT THAT POINT I TOOK IT TO THE FORD SERVICE CENTER. THEY HAD TO REPLACE THE THROTTLE BODY, COSTING ME OVER $430. ADDITIONALLY, HAD ANY OF THE ROADS BEEN BUSIER OR HAD NO PLACES TO PULL OVER, AN ACCIDENT EASILY COULD HAVE OCCURRED. *TR

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ODI 10536568 · 37,102 mi

DRIVING DOWN A BUSY ROAD AND CAR WENT INTO LIMP MODE, GAS PEDAL NOT RESPONDING. ALMOST GOT REARENDED BECAUSE THE CAR SLOWED DOWN AND I HAD MY 8 MONTH OLD GRANDDAUGHTER IN THE VEHICLE. TOOK IT TO AUTOZONE AND THEY RAN A DIAGNOSTIC SAID IT WAS THE ELECTRONIC THROTTLE SENSOR PROBLEM. READ ONLINE WHERE THIS IS A RECURRENT THING GOING ON BUT NO RECALL YET. WHAT IS IT GOING TO TAKE SOMEONE OR ALOT OF PEOPLE DYING FOR THIS TO BE RECALLED? I AM ON DISABILITY AND IT BETTER BE COVERED UNDER EXTENDED WARRANTY OR WARRANTY SINCE FORD KNOWS THIS IS AN O…

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ODI 10537974 · 40,000 mi

DRIVING AT HIGHWAY SPEED, I LOST THE ABILITY TO USE THE THROTTLE. THE ENGINE RAN, BUT DID NOT RESPOND TO THE PEDAL. I WAS FORCED TO PULL THE CAR OVER, IN TRAFFIC, AND RESTART THE CAR. ONCE THE CAR WAS RESTARTED, I WAS ABLE TO ACCELERATE.

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3
ODI 10522736 · 52,000 mi

THROTTLE BODY ASSEMBLY FAILURE ON THE 211 MERCURY MILAN PREMIER 3.0 V6 ENGINE. CAR ENTERED "LIMP" MODE. VEHICLE MAY BE RESTARTED AFTER COMING TO A COMPLETE STOP, PLACING THE TRANSMISSION IN THE PARK POSITION, TURNING OFF THE ENGINE AND RESTARTING. FORD SERVICED THE THROTTLE BODY WITH A CHEMICAL CLEANER IN EARLY MAY. THE VEHICLE PERFORMED SATISFACTORY FOR THE MONTH OF MAY. BEGINNING IN JUNE, THE VEHICLE BEGAN TO ENTER "LIMP" MODE MULTIPLE TIMES ON A DAILY BASIS. I BEGAN TRACKING THE OCCURRENCES IN MID-JUNE AND THE THROTTLE BODY HAS FAILED …

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ODI 10537974 · 40,000 mi

DRIVING AT HIGHWAY SPEED, I LOST THE ABILITY TO USE THE THROTTLE. THE ENGINE RAN, BUT DID NOT RESPOND TO THE PEDAL. I WAS FORCED TO PULL THE CAR OVER, IN TRAFFIC, AND RESTART THE CAR. ONCE THE CAR WAS RESTARTED, I WAS ABLE TO ACCELERATE.

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ODI 10551906 · 60,460 mi

DRIVING ON A STRAIGHT AWAY THE VEHICLE SUDDENLY MAKES A NOISE AS IF IT WERE SHIFTING VERY HARD ALTHOUGH IT WAS NOT. IMMEDIATELY LOST ACCELERATION AND DASHBOARD LIGHT ILLUMINATES. PULLED VEHICLE TO THE SIDE OF THE ROAD AND RPM NEEDLE BOUNCED AS CAR LUNGED BUT WOULD NOT ACCELERATE. CALLED FOR ROADSIDE ASSISTANCE AND MY DEALER'S SERVICE DEPARTMENT WHO KNEW BASED ON MY DESCRIPTION A POSSIBLE CAUSE. VEHICLE TOWED TO DEALER, DIAGNOSTICS PROVED THROTTLE BODY NEEDED TO BE REPLACED. REPAIR MADE. RESEARCH PROVED THAT THIS IS A KNOWN PROBLEM BUT NO R…

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Air Bags
1
ODI 11164021 · 160,000 mi

IVE HAD LOSS OF POWER STEERING . WHEN CAR COMP RESET I HAD POWER STEERING AGAIN. POWER STEERING RACK WAS JUST REPLACED FEB 2017 TAIL LIGHT REPLACED..FLICKERED ON N OFF LIKE STROBE LIGHT. AIRBAG LIGHT ON

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0
1
ODI 11164021 · 160,000 mi

IVE HAD LOSS OF POWER STEERING . WHEN CAR COMP RESET I HAD POWER STEERING AGAIN. POWER STEERING RACK WAS JUST REPLACED FEB 2017 TAIL LIGHT REPLACED..FLICKERED ON N OFF LIKE STROBE LIGHT. AIRBAG LIGHT ON

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00—0
1
ODI 11270842 · 45,000 mi

THE OWNER OF THIS CAR IS NOT GETTING ANY NOTICES OF RECALLS. I HAVEN'T OWNED THIS CAR SINCE FIRST QUARTER OF 2014. PLEASE NOTIFY FORD THAT THEY NEED TO FIND OUT WHO OWNS THIS CAR NOW. NOTE: I LEASED THIS CAR FROM BLOOMINGTON, MN LINCOLN IN OCT. 2010.

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Electrical System
1
ODI 11722674

1) The electric power steering system failed. The dashboard displayed the message “Service Power Steering Now,” and the steering assist stopped working, making the steering extremely stiff. The vehicle also lost reverse gear, where the engine revs but the vehicle does not move when shifted into reverse. The vehicle is still in my possession and available for inspection upon request. 2) When the power steering assist failed, the steering wheel became extremely difficult to turn, which made the vehicle harder to control. This created a safety ris…

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3
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

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ODI 10510697 · 38,431 mi

I HAD JUST PULLED OUT OF MY DRIVEWAY, PUSHED ON THE GAS, AND THE CAR STARTED SPUTTERING AND JERKING AND CAME TO A STOP. THE "WRENCH" LIGHT AND "CHECK ENGINE" LIGHT WERE LIT UP ON THE DASH.THINKING PERHAPS JUST A FLUKE, I TURNED THE CAR OFF FOR A FEW MINUTES, THEN TURNED IT BACK ON AND LET IT IDLE FOR A MINUTE. THE WRENCH AND ENGINE LIGHT WERE NO LONGER DISPLAYED, SO I DROVE AGAIN.MY MAX SPEED WAS MAYBE 15 OR 20 MPH. NOT 30 SECONDS LATER, THE CAR AGAIN DID THE SAME THING, WITH THE WRENCH AND ENGINE LIGHTS COMING ON. LUCKILY I WAS AT A STOP SIGN …

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ODI 11722674

1) The electric power steering system failed. The dashboard displayed the message “Service Power Steering Now,” and the steering assist stopped working, making the steering extremely stiff. The vehicle also lost reverse gear, where the engine revs but the vehicle does not move when shifted into reverse. The vehicle is still in my possession and available for inspection upon request. 2) When the power steering assist failed, the steering wheel became extremely difficult to turn, which made the vehicle harder to control. This created a safety ris…

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7
ODI 10594585 · 24,800 mi

I PURCHASED A MERCURY MILAN WITH 13K MILES ON IT. THIS VEHICLE WAS A CERTIFIED PRE-OWNED CAR WITH A FULL WARRANTY. AFTER DRIVING IT 10K MILES, THE RIGHT REAR TAIL LIGHT DOES NOT WORK AND THE WHOLE RIGHT REAR TAILLIGHT ASSEMBLY MUST BE REPLACED. THIS PART IN NOT UNDER WARRANTY AND WILL COST $219. TO REPLACE. THIS SEEMS TO BE A RECURRING PROBLEM FOR FORD BASED ON OWNER COMMENTS AND SHOULD BE RECALLED AND REPLACED BY FORD AT NO CHARGE TO ITS CUSTOMERS. THIS IS DEFINITELY A SAFETY HAZARD AS THE PERSON BEHIND YOU WILL NOT SEE ANY LIGHTS INDI…

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ODI 10594792 · 42,000 mi

WAS STOPPED BY A POLICEMAN BECAUSE HE SAID MY RIGHT TAILLIGHT WAS GOING CRAZY, BLINKING, ACTING WRONG FOR A BRAKING PROCESS. I HAD NO INDICATION THAT MY RIGHT TAIL LIGHT DID NOT WORK AND ALSO THAT MY RIGHT SIGNAL LIGHT DID NOT WORK. THERE IS NO INDICATION THAT THE BLINKER WAS NOT WORKING. PRIOR TO BEING STOPPED BY THE POLICEMAN, I HAD A DRIVER SHAKE THEIR HEAD AT ME WHEN I WAS TRYING TO CHANGE LANES TO A RIGHT LANE AND SHE WOULD NOT LET ME IN TO EXIT RIGHT. I DID NOT KNOW THAT THE RIGHT SIGNAL WAS NOT WORKING. THIS IS AN EXTREMELY UNSAFE…

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ODI 10596062

I AM THE OWNER OF A 2011 MERCURY MILAN LESS THAN FOUR YEARS OLD AND WITH ALMOST 25,000 MILES ON IT. RECENTLY THE LEFT REAR TAIL LIGHT / BRAKE LIGHT ASSEMBLY BURNED OUT ON ME. I TOOK MY CAR TO A LOCAL FORD DEALER AND THEY TOLD ME THAT THERE IS NO WAY TO REPAIR THE TAIL LIGHT / BRAKE LIGHT ASSEMBLY, AND THAT THE SOLUTION IS TO REPLACE THE TAIL LIGHT / BRAKE LIGHT ASSEMBLY. I HAD IT REPLACED FOR OVER $400.00 I AM DISAPPOINTED IN THE LIFE SPAN OF THIS IMPORTANT PIECE OF SAFETY EQUIPMENT. I AM ALSO DISAPPOINTED THAT FORD WOULD DESIGN THIS IMPORTAN…

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4
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

Look up ODI 10479712 at NHTSA ↗

ODI 10514958 · 37,100 mi

VEHICLE LOST ALL POWER AND RPM DROPPED BELOW 1000, ENGINE WOULD NOT RESPOND TO ACCELERATOR DEPRESSION. THE CHECK ENGINE LIGHT CAME ON AND I HAD THE TROUBLE CODES ANALYZED AND IT WAS THE THROTTLE BODY PART THAT WAS DEFECTIVE. I CALLED THE DEALERSHIP WHERE I PURCHASED THE CAR FROM AND THEY INFORMED ME THAT PARTICULAR PART WAS ON BACK ORDER AND THAT THEY HAVE HAD NUMEROUS VEHICLES WITH THAT PROBLEM. *TR

Look up ODI 10514958 at NHTSA ↗

ODI 10533275 · 48,300 mi

I WAS DRIVING ON THE INTERSTATE WHEN THE CAR SUDDENLY STOPPED ACCELERATING. A WRENCH APPEARED ON THE DASHBOARD. I HAD TO BRAKE TO A STOP ALONG THE SIDE OF THE INTERSTATE. I RESTARTED THE CAR AND IT SEEMED TO WORK FINE. THIS WAS WEDNESDAY. THE SAME THING HAPPENED AGAIN ON FRIDAY AND THEN AGAIN ON MONDAY. AT THAT POINT I TOOK IT TO THE FORD SERVICE CENTER. THEY HAD TO REPLACE THE THROTTLE BODY, COSTING ME OVER $430. ADDITIONALLY, HAD ANY OF THE ROADS BEEN BUSIER OR HAD NO PLACES TO PULL OVER, AN ACCIDENT EASILY COULD HAVE OCCURRED. *TR

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3
ODI 10533275 · 48,300 mi

I WAS DRIVING ON THE INTERSTATE WHEN THE CAR SUDDENLY STOPPED ACCELERATING. A WRENCH APPEARED ON THE DASHBOARD. I HAD TO BRAKE TO A STOP ALONG THE SIDE OF THE INTERSTATE. I RESTARTED THE CAR AND IT SEEMED TO WORK FINE. THIS WAS WEDNESDAY. THE SAME THING HAPPENED AGAIN ON FRIDAY AND THEN AGAIN ON MONDAY. AT THAT POINT I TOOK IT TO THE FORD SERVICE CENTER. THEY HAD TO REPLACE THE THROTTLE BODY, COSTING ME OVER $430. ADDITIONALLY, HAD ANY OF THE ROADS BEEN BUSIER OR HAD NO PLACES TO PULL OVER, AN ACCIDENT EASILY COULD HAVE OCCURRED. *TR

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ODI 10536568 · 37,102 mi

DRIVING DOWN A BUSY ROAD AND CAR WENT INTO LIMP MODE, GAS PEDAL NOT RESPONDING. ALMOST GOT REARENDED BECAUSE THE CAR SLOWED DOWN AND I HAD MY 8 MONTH OLD GRANDDAUGHTER IN THE VEHICLE. TOOK IT TO AUTOZONE AND THEY RAN A DIAGNOSTIC SAID IT WAS THE ELECTRONIC THROTTLE SENSOR PROBLEM. READ ONLINE WHERE THIS IS A RECURRENT THING GOING ON BUT NO RECALL YET. WHAT IS IT GOING TO TAKE SOMEONE OR ALOT OF PEOPLE DYING FOR THIS TO BE RECALLED? I AM ON DISABILITY AND IT BETTER BE COVERED UNDER EXTENDED WARRANTY OR WARRANTY SINCE FORD KNOWS THIS IS AN O…

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ODI 10537974 · 40,000 mi

DRIVING AT HIGHWAY SPEED, I LOST THE ABILITY TO USE THE THROTTLE. THE ENGINE RAN, BUT DID NOT RESPOND TO THE PEDAL. I WAS FORCED TO PULL THE CAR OVER, IN TRAFFIC, AND RESTART THE CAR. ONCE THE CAR WAS RESTARTED, I WAS ABLE TO ACCELERATE.

Look up ODI 10537974 at NHTSA ↗

0—
3
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

Look up ODI 10479712 at NHTSA ↗

ODI 10514958 · 37,100 mi

VEHICLE LOST ALL POWER AND RPM DROPPED BELOW 1000, ENGINE WOULD NOT RESPOND TO ACCELERATOR DEPRESSION. THE CHECK ENGINE LIGHT CAME ON AND I HAD THE TROUBLE CODES ANALYZED AND IT WAS THE THROTTLE BODY PART THAT WAS DEFECTIVE. I CALLED THE DEALERSHIP WHERE I PURCHASED THE CAR FROM AND THEY INFORMED ME THAT PARTICULAR PART WAS ON BACK ORDER AND THAT THEY HAVE HAD NUMEROUS VEHICLES WITH THAT PROBLEM. *TR

Look up ODI 10514958 at NHTSA ↗

ODI 10537974 · 40,000 mi

DRIVING AT HIGHWAY SPEED, I LOST THE ABILITY TO USE THE THROTTLE. THE ENGINE RAN, BUT DID NOT RESPOND TO THE PEDAL. I WAS FORCED TO PULL THE CAR OVER, IN TRAFFIC, AND RESTART THE CAR. ONCE THE CAR WAS RESTARTED, I WAS ABLE TO ACCELERATE.

Look up ODI 10537974 at NHTSA ↗

Fuel/Propulsion System0
6
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

Look up ODI 10479712 at NHTSA ↗

ODI 10496010 · 36,506 mi

I HAVE EXPERIENCED THIS PROBLEM TWICE. THE CAR LOSES POWER, TRAVELING AT 65MPH ON HIGHWAY AND CAR LOST ALL POWER. THE WRENCH LIGHT CAME ON. PULLED OVER, TURNED CAR OFF AND RESTARTED. LIGHT WENT OFF AND CAR WAS DRIVABLE. THE SECOND TIME OCCURRED WHILE CAR WAS STOPPED AND WHEN I PROCEEDED TO ACCELERATE, THE CAR HAD NO POWER. I TOOK IT TO THE FORD DEALER AND THEY SAID THE THROTTLE BODY NEEDED TO BE REPLACED AS IT HAD A SHORT. THIS WAS NOT INCLUDED IN MY POWERTRAIN WARRANTY. I HAVE READ INFO ON THIS AND IT APPEARS THAT IT IS BECOMING MORE CO…

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ODI 10535474 · 35,000 mi

RETURNING TO BALTIMORE FROM WORKING IN HARRISBURG PA AND DRIVING ON INTERSTATE 83 AT A RATE OF 65 MILES PER HOUR. I WAS DRIVING IN THE LEFT LANE AND THE SHOULDER WAS TO THE FAR RIGHT ON THIS PARTICULAR STRETCH OF ROAD. THE MERCURY MILAN THAT I HAD PURCHASED NO MORE THAN 2 TO 3 MONTHS PRIOR SIMPLY LOSS ALL POWER. TO FURTHER EXPLAIN THE LOSS OF POWER ( APPLYING PRESSURE TO THE GAS PEDAL DID NOTHING TO MAKE THE CAR GO FORWARD) THIS HAD ME IN A VERY DANGEROUS PLACE AS IN ORDER TO GET THE CAR SAFELY ONTO THE SHOULDER I NEEDED TO DRIFT UPHILL AND ACR…

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0
4
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

Look up ODI 10479712 at NHTSA ↗

ODI 10514958 · 37,100 mi

VEHICLE LOST ALL POWER AND RPM DROPPED BELOW 1000, ENGINE WOULD NOT RESPOND TO ACCELERATOR DEPRESSION. THE CHECK ENGINE LIGHT CAME ON AND I HAD THE TROUBLE CODES ANALYZED AND IT WAS THE THROTTLE BODY PART THAT WAS DEFECTIVE. I CALLED THE DEALERSHIP WHERE I PURCHASED THE CAR FROM AND THEY INFORMED ME THAT PARTICULAR PART WAS ON BACK ORDER AND THAT THEY HAVE HAD NUMEROUS VEHICLES WITH THAT PROBLEM. *TR

Look up ODI 10514958 at NHTSA ↗

ODI 10551906 · 60,460 mi

DRIVING ON A STRAIGHT AWAY THE VEHICLE SUDDENLY MAKES A NOISE AS IF IT WERE SHIFTING VERY HARD ALTHOUGH IT WAS NOT. IMMEDIATELY LOST ACCELERATION AND DASHBOARD LIGHT ILLUMINATES. PULLED VEHICLE TO THE SIDE OF THE ROAD AND RPM NEEDLE BOUNCED AS CAR LUNGED BUT WOULD NOT ACCELERATE. CALLED FOR ROADSIDE ASSISTANCE AND MY DEALER'S SERVICE DEPARTMENT WHO KNEW BASED ON MY DESCRIPTION A POSSIBLE CAUSE. VEHICLE TOWED TO DEALER, DIAGNOSTICS PROVED THROTTLE BODY NEEDED TO BE REPLACED. REPAIR MADE. RESEARCH PROVED THAT THIS IS A KNOWN PROBLEM BUT NO R…

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3
ODI 10522736 · 52,000 mi

THROTTLE BODY ASSEMBLY FAILURE ON THE 211 MERCURY MILAN PREMIER 3.0 V6 ENGINE. CAR ENTERED "LIMP" MODE. VEHICLE MAY BE RESTARTED AFTER COMING TO A COMPLETE STOP, PLACING THE TRANSMISSION IN THE PARK POSITION, TURNING OFF THE ENGINE AND RESTARTING. FORD SERVICED THE THROTTLE BODY WITH A CHEMICAL CLEANER IN EARLY MAY. THE VEHICLE PERFORMED SATISFACTORY FOR THE MONTH OF MAY. BEGINNING IN JUNE, THE VEHICLE BEGAN TO ENTER "LIMP" MODE MULTIPLE TIMES ON A DAILY BASIS. I BEGAN TRACKING THE OCCURRENCES IN MID-JUNE AND THE THROTTLE BODY HAS FAILED …

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ODI 10537974 · 40,000 mi

DRIVING AT HIGHWAY SPEED, I LOST THE ABILITY TO USE THE THROTTLE. THE ENGINE RAN, BUT DID NOT RESPOND TO THE PEDAL. I WAS FORCED TO PULL THE CAR OVER, IN TRAFFIC, AND RESTART THE CAR. ONCE THE CAR WAS RESTARTED, I WAS ABLE TO ACCELERATE.

Look up ODI 10537974 at NHTSA ↗

ODI 10551906 · 60,460 mi

DRIVING ON A STRAIGHT AWAY THE VEHICLE SUDDENLY MAKES A NOISE AS IF IT WERE SHIFTING VERY HARD ALTHOUGH IT WAS NOT. IMMEDIATELY LOST ACCELERATION AND DASHBOARD LIGHT ILLUMINATES. PULLED VEHICLE TO THE SIDE OF THE ROAD AND RPM NEEDLE BOUNCED AS CAR LUNGED BUT WOULD NOT ACCELERATE. CALLED FOR ROADSIDE ASSISTANCE AND MY DEALER'S SERVICE DEPARTMENT WHO KNEW BASED ON MY DESCRIPTION A POSSIBLE CAUSE. VEHICLE TOWED TO DEALER, DIAGNOSTICS PROVED THROTTLE BODY NEEDED TO BE REPLACED. REPAIR MADE. RESEARCH PROVED THAT THIS IS A KNOWN PROBLEM BUT NO R…

Look up ODI 10551906 at NHTSA ↗

1
ODI 11270842 · 45,000 mi

THE OWNER OF THIS CAR IS NOT GETTING ANY NOTICES OF RECALLS. I HAVEN'T OWNED THIS CAR SINCE FIRST QUARTER OF 2014. PLEASE NOTIFY FORD THAT THEY NEED TO FIND OUT WHO OWNS THIS CAR NOW. NOTE: I LEASED THIS CAR FROM BLOOMINGTON, MN LINCOLN IN OCT. 2010.

Look up ODI 11270842 at NHTSA ↗

3
ODI 10479712 · 44,000 mi

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "TH…

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ODI 10514958 · 37,100 mi

VEHICLE LOST ALL POWER AND RPM DROPPED BELOW 1000, ENGINE WOULD NOT RESPOND TO ACCELERATOR DEPRESSION. THE CHECK ENGINE LIGHT CAME ON AND I HAD THE TROUBLE CODES ANALYZED AND IT WAS THE THROTTLE BODY PART THAT WAS DEFECTIVE. I CALLED THE DEALERSHIP WHERE I PURCHASED THE CAR FROM AND THEY INFORMED ME THAT PARTICULAR PART WAS ON BACK ORDER AND THAT THEY HAVE HAD NUMEROUS VEHICLES WITH THAT PROBLEM. *TR

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ODI 10537974 · 40,000 mi

DRIVING AT HIGHWAY SPEED, I LOST THE ABILITY TO USE THE THROTTLE. THE ENGINE RAN, BUT DID NOT RESPOND TO THE PEDAL. I WAS FORCED TO PULL THE CAR OVER, IN TRAFFIC, AND RESTART THE CAR. ONCE THE CAR WAS RESTARTED, I WAS ABLE TO ACCELERATE.

Look up ODI 10537974 at NHTSA ↗

—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

5 patterns with matching reports.

Steering assistance concerns

68 mentions · 35.6% of complaints

Median mileage: 110,000 mi (51 usable records).

ODI 10547182 · 50,000 mi

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE POWER STEERING FAILED AND THE SERVICE POWER STEERING NOW WARNING MESSAGE DISPLAYED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 50,000.

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ODI 10641947 · 35,000 mi

WHEN I STARTED THE CAR, THE POWER STEERING WOULD NOT WORK, AFTER A FEW SECONDS I TURNED THE ENGINE OFF AND RESTARTED IT, THEN IT WORKED JUST FINE. THE LOCAL FORD DEALER TOLD ME THERE WAS NOTHING THEY COULD DO IF IT AS LONG AS IT WAS WORKING PROPERLY AT THE TIME I REPORTED IT TO THEM. I CAN SEE THIS COULD BE A REAL PROBLEM IF IT OCCURS WHILE THE VEHICLE IS IN MOTION. SINCE THIS HAPPENED APPROX. A YEAR AGO, THE DATE AND MILEAGE ARE ESTIMATES. *TR

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ODI 10650258 · 110,000 mi

WAS DRIVING AND POWER STEERING WENT OUT CALLED FORD DEALER AND WAS TOLD IT WOULD COST 100 TO 1000 TO FIX. *TR

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Stalling or loss of power

28 mentions · 14.7% of complaints

Median mileage: 53,795 mi (20 usable records).

ODI 10510751 · 41,400 mi

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE DECELERATED THEN STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE OCCURRED A SECOND TIME. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE THROTTLE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 41,400. *TR

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ODI 10513049 · 58,690 mi

AFTER DRIVING ABOUT 28 MILES THE CAR LOST POWER WHILE GOING DOWNHILL AT 75 MPH ON THE FREEWAY. THE "TOOL WRENCH" LIGHT CAME ON AND THE CAR CONTINUED TO LOSE SPEED. PULLED INTO THE EMERGENCY LANE AND PUT THE VEHICLE IN PARK. PUT IT BACK IN DRIVE AND THE RPM JUMPED FROM 900-1100 RPM AND CAR SURGED AT ABOUT 3-5 MPH; IT WOULD NOT GO FASTER THAN 10 MPH. STOPPED AND PUT IT BACK INTO PARK AND TURNED OFF THE IGNITION AND LET THE CAR SIT FOR ABOUT 1 MINUTE. RESTARTED THE CAR AND IT STARTED VERY ROUGHLY, IT DID SMOOTH OUT AND IDLED AT 1000 RPM. THE …

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ODI 10514776 · 45,000 mi

I HAD FIVE SEPARATE INCIDENTS WHERE MY 2011 MERCURY MILAN LOST ALL POWER AND ACCELERATION BEFORE I WAS ABLE TO TAKE IT TO A DEALERSHIP. TWICE RIGHT WHEN I STARTED MY VEHICLE THE CAR HAD NO POWER TO MOVE FROM PARK AND THE WRENCH LIGHT WAS ON. WHEN I SHUT IT OFF AND TURNED IT BACK ON IT STRUGGLED TO START AT FIRST BUT THEN STARTED AND DROVE NORMALLY. THE OTHER THREE TIMES I WAS DRIVING DOWN THE STREET (LUCKILY NOT A HIGHWAY) AT AROUND 40 MPH AND ALL OF A SUDDEN THE CAR SHOOK, THE WRENCH LIGHT CAME ON, AND I LOST ALL ACCELERATION AND POWER. I QUIC…

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Warning lights and dashboard alerts

21 mentions · 11.0% of complaints

Median mileage: 52,960 mi (21 usable records).

ODI 10510582 · 40,000 mi

I WAS SITTING AT A RED STOP LIGHT, AND THEN THE TRAFFIC LIGHT TURNED GREEN. I LIGHTLY PRESSED THE GAS BUT THE CAR WOULD NOT GO, AND ALL A SUDDEN I LOOKED DOWN AND THE CHECK ENGINE LIGHT IS ON. I PULLED OVER TO THE SIDE OF THE ROAD (WHILE TURNING HAZARD LIGHTS ON), PLACED CAR IN PARK, AND TURNED THE CAR OFF. I TURNED THE CAR BACK ON (STARTED JUST FINE) AND ATTEMPTED TO GO AGAIN TO GET TO A SAFER DESTINATION (WAS RIGHT IN THE MIDDLE OF THE INTERSECTION). THE CHECK ENGINE LIGHT REMAINED ON AND THE CAR WOULD NOT GO ANY FASTER THAN ROUGHLY 5 MILES P…

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ODI 10510697 · 38,431 mi

I HAD JUST PULLED OUT OF MY DRIVEWAY, PUSHED ON THE GAS, AND THE CAR STARTED SPUTTERING AND JERKING AND CAME TO A STOP. THE "WRENCH" LIGHT AND "CHECK ENGINE" LIGHT WERE LIT UP ON THE DASH.THINKING PERHAPS JUST A FLUKE, I TURNED THE CAR OFF FOR A FEW MINUTES, THEN TURNED IT BACK ON AND LET IT IDLE FOR A MINUTE. THE WRENCH AND ENGINE LIGHT WERE NO LONGER DISPLAYED, SO I DROVE AGAIN.MY MAX SPEED WAS MAYBE 15 OR 20 MPH. NOT 30 SECONDS LATER, THE CAR AGAIN DID THE SAME THING, WITH THE WRENCH AND ENGINE LIGHTS COMING ON. LUCKILY I WAS AT A STOP SIGN …

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ODI 10514958 · 37,100 mi

VEHICLE LOST ALL POWER AND RPM DROPPED BELOW 1000, ENGINE WOULD NOT RESPOND TO ACCELERATOR DEPRESSION. THE CHECK ENGINE LIGHT CAME ON AND I HAD THE TROUBLE CODES ANALYZED AND IT WAS THE THROTTLE BODY PART THAT WAS DEFECTIVE. I CALLED THE DEALERSHIP WHERE I PURCHASED THE CAR FROM AND THEY INFORMED ME THAT PARTICULAR PART WAS ON BACK ORDER AND THAT THEY HAVE HAD NUMEROUS VEHICLES WITH THAT PROBLEM. *TR

Look up ODI 10514958 at NHTSA ↗

Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Hard or delayed shifting

8 mentions · 4.2% of complaints

Median mileage: 39,716 mi (6 usable records).

ODI 10503872 · 13,000 mi

TRANSMISSION ISSUES: PROBLEM MAINLY OCCURS WHEN SHIFTING FROM 2ND TO 3RD GEAR WHILE IN "DRIVE" OR AUTOMATIC MODE. UNDER SLOW TO MODERATE ACCELERATION, THE ENGINE RPMS GO UP TO APPROXIMATELY 3,500 PROCEEDING TO SHIFT ABRUPTLY INTO 3RD GEAR. THIS ISSUE CAN BE REPLICATED WHETHER THE VEHICLE IS AT NORMAL OPERATING TEMP OR BELOW. THIS HAS CAUSED WHEEL SPIN WITH WET AND SNOW COVERED ROADS RESULTING LOSS OF CONTROL/ SKIDDING WHILE TURNING UNDER THE ABOVE CIRCUMSTANCES. THE HARD SHIFTING WAS NOTICED THE DAY I BOUGHT THE VEHICLE AND MORE SO DURING THE …

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ODI 10510697 · 38,431 mi

I HAD JUST PULLED OUT OF MY DRIVEWAY, PUSHED ON THE GAS, AND THE CAR STARTED SPUTTERING AND JERKING AND CAME TO A STOP. THE "WRENCH" LIGHT AND "CHECK ENGINE" LIGHT WERE LIT UP ON THE DASH.THINKING PERHAPS JUST A FLUKE, I TURNED THE CAR OFF FOR A FEW MINUTES, THEN TURNED IT BACK ON AND LET IT IDLE FOR A MINUTE. THE WRENCH AND ENGINE LIGHT WERE NO LONGER DISPLAYED, SO I DROVE AGAIN.MY MAX SPEED WAS MAYBE 15 OR 20 MPH. NOT 30 SECONDS LATER, THE CAR AGAIN DID THE SAME THING, WITH THE WRENCH AND ENGINE LIGHTS COMING ON. LUCKILY I WAS AT A STOP SIGN …

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ODI 10513111 · 23,000 mi

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE JERKED AND THE WRENCH WARNING ICON ILLUMINATED. THE CONTACT COASTED TO THE SIDE OF THE ROAD TO RESTART THE VEHICLE. THE VEHICLE WAS RESTARTED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE THROTTLE BODY CONTROL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.

Look up ODI 10513111 at NHTSA ↗

Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b

Brake response concerns

5 mentions · 2.6% of complaints

Median mileage: 105,000 mi (5 usable records).

ODI 10514450 · 48,000 mi

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT THE PASSENGER BRAKE LIGHT REMAINED ILLUMINATED WHEN THE BRAKE PEDAL WAS NOT DEPRESSED AND LEFT BRAKE LIGHT FAILED INTERMITTENTLY. THE CONTACT REPAIRED THE BRAKE LIGHT MOUNTING UNIT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 48,000. ..UPDATED 07-17-13 *BF

Look up ODI 10514450 at NHTSA ↗

ODI 11020741 · 48,000 mi

OUR CAR SUFFERED LOSS OF POWER AND ERRATIC THROTTLE (SURGES OF FORWARD MOVEMENT EVEN WHEN FOOT NOT ON THE THROTTLE) SEVERAL TIMES IN JANUARY 2017. CAR UNSAFE TO DRIVE, WOULD LEAVE STRANDED IN THE MIDDLE OF HIGH-SPEED TRAFFIC ON HIGHWAY. DIAGNOSED WITH A BAD ELECTRONIC THROTTLE BODY BY RUSSEL AND SMITH FORD DEALER IN HOUSTON, REPLACED 1/19/17 UNDER "FORD CUSTOMER SATISFACTION PROGRAM 13N03." ON 8/28/17 SAME SYMPTOMS OCCURRED, INTERMITTENT POWER ACCELERATION AND LOSS OF ACCELERATION WHILE AT SPEED. TAKEN TO BRANDON FORD (FLORIDA) THAT DAY, AG…

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ODI 11156385 · 136,000 mi

SOFT BRAKE PEDAL. WHEN BRAKING, PEDAL DESCENDS APPROXIMATELY 75% BEFORE PEDAL PRESSURE BECOMES FIRM. THIS OCCURS WHETHER THE VEHICLE IS IN MOTION OR NOT. THE MASTER CYLINDER WAS REPLACED BUT DID NOT SOLVE THE SOFT BRAKE PEDAL ISSUE. THE VEHICLE CANNOT BE SAFELY DRIVEN IN IT'S PRESENT CONDITION. FORD DIAGNOSIS WAS TO REPLACE THE ABS CONTROL MODULE AND ABS PUMP. THE TOTAL COST FOR THIS REPAIR IS $3,000.00. I UNDERSTAND THERE ARE MULTIPLE COMPLAINTS INVOLVING FORD AND ABS SYSTEM REPAIRS.

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b