2007 Pierce ARROW XT: complaints, problems and recalls

Reported: 2008-01-15 (January 15, 2008)

ON CERTAIN FIRE TRUCKS EQUIPPED WITH TRW STEERING GEARS, MODELS TAS85 AND RCS85, THESE STEERING GEARS CONTAIN POTENTIALLY DEFECTIVE SECTOR SHAFTS WITH AN INCORRECT GEAR TOOTH WHICH MAY INTERFERE WITH THE RACK-PISTON TEETH, RESULTING IN A STICK OR BIND CONDITION.

Consequence: THIS CONDITION HAS THE POTENTIAL TO CAUSE THE STEERING GEAR TO STALL AND RESTRICT THE STEERING TURNING ANGLE OF THE VEHICLE WHICH COULD RESULT IN A VEHICLE CRASH.

Remedy: PIERCE IS WORKING WITH TRW TO REPLACE THE DEFECTIVE STEERING GEAR (PLEASE SEE 07E101). THE RECALL BEGAN ON JANUARY 11, 2008. OWNERS ONTACT TRW AT 765-429-1768 OR PIERCE AT 920-832-3249.

Reported: 2008-10-31 (October 31, 2008)

PIERCE IS RECALLING 76 MY 2007-2008 ARROW XT AND VELOCITY FIRE TRUCKS EQUIPPED WITH CATERPILLAR C13 DIESEL ENGINES. THE EXTENSION PIPES ATTACHED TO THE AFTERTREATMENT REGENERATION DEVICE (ARD) MAY DEVELOP A HOLE, AND HEAT AND FLAME MAY ESCAPE DURING A REGENERATION OF THE DIESEL PARTICULATE FILTER.

Consequence: THIS MAY RESULT IN A FIRE HAZARD.

Remedy: PIERCE IS WORKING WITH CATERPILLAR TO REPAIR THESE VEHICLES (PLEASE SEE 08E054). OWNERS MAY CONTACT CATERPILLAR AT 1-800-447-4986 OR PIERCE AT 1-920-832-3000.

Reported: 2009-08-31 (August 31, 2009)

PIERCE IS RECALLING CERTAIN MODEL YEAR 2007 THROUGH 2009 FIRE TRUCKS EQUIPPED WITH SIDE-ROLL PROTECTION SYSTEMS. THE SENSOR DESIGNED TO DETECT VEHICLE ROLL CAN MALFUNCTION RESULTING IN AN INADVERTENT DEPLOYMENT OF THE PROTECTION SYSTEM.

Consequence: INADVERTENT DEPLOYMENT OF THE SIDE-ROLL PROTECTION SYSTEM COULD RESULT IN A VEHICLE CRASH OR INJURY TO AN OUT OF POSITION OCCUPANT.

Remedy: PIERCE WILL NOTIFY OWNERS AND THE VEHICLES WILL BE REPAIRED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 31, 2009. OWNERS MAY CONTACT PIERCE TOLL-FREE AT 1-888-974-3723.

Reported: 2010-05-07 (May 7, 2010)

PIERCE IS RECALLING CERTAIN MODEL YEAR 2006 THROUGH 2010 ARROW XT, DASH, LANCE, QUANTUM, AND VELOCITY EMERGENCY VEHICLES MANUFACTURED FROM DECEMBER 20, 2006, THROUGH FEBRUARY 1, 2010, EQUIPPED WITH DETROIT DIESEL SERIES 60 ENGINES. THE ENGINE MAY SHUT DOWN UNEXPECTEDLY WHEN A DIESEL PARTICULATE FILTER OVER TEMPERATURE CONDITION IS DETECTED.

Consequence: UNEXPECTED EMERGENCY VEHICLE ENGINE SHUTDOWN UNDER CERTAIN CONDITIONS COULD HAMPER RESCUE OPERATIONS AND PLACE THE PUBLIC AT RISK.

Remedy: OWNERS WILL BE NOTIFIED BY DETROIT DIESEL AND DETROIT DIESEL WILL REPAIR THE VEHICLES FREE OF CHARGE BY REPROGRAMMING THE ENGINE CONTROL LOGIC TO ILLUMINATE A MALFUNCTION INDICATOR LIGHT WITHOUT REQUESTING ENGINE SHUTDOWN. PLEASE SEE DAIMLER TRUCKS' DEFECT REPORT 10E-005. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT DAIMLER TRUCKS AT 1-800-547-0712 OR PIERCE AT 1-920-832-3000.

Reported: 2010-07-08 (July 8, 2010)

PIERCE IS RECALLING CERTAIN MODEL YEAR 2006 THROUGH 2010 ARROW XT, DASH, ENFORCER, IMPEL, QUANTUM, AND VELOCITY FIRE TRUCKS MANUFACTURED FROM OCTOBER 11, 2006 THROUGH JUNE 16, 2010 AND EQUIPPED WITH MERITOR WABCO EX225 REAR DISC BRAKES AND ONSPOT AUTOMATIC TIRE CHAINS. THE MERITOR WABCO EX225 REAR DISC BRAKE CALIPER MAY INTERFERE WITH THE ONSPOT AUTOMATIC TIRE CHAIN BRACKETS. THIS INTERFERENCE MAY RESTRICT THE CALIPER FROM FULL MOVEMENT.

Consequence: IF THIS INTERFERENCE OCCURS, BRAKING PERFORMANCE MAY BE REDUCED WITHOUT WARNING AND A CRASH MAY OCCUR.

Remedy: DEALERS WILL INSTALL NEW AUTOMATIC TIRE CHAIN BRACKETS. THE NEW BRACKETS PROVIDE ADDITIONAL CLEARANCE FOR THE FULL ACTUATION OF THE DISC BRAKE CALIPERS. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN IN JULY 2010. OWNERS MAY CONTACT PIERCE AT 1-920-832-3000.

Reported: 2010-09-21 (September 21, 2010)

PIERCE IS RECALLING CERTAIN MODEL YEAR 1998 THROUGH 2008 ARROW XT, LANCE, VELOCITY, ENFORCER, IMPEL, AND DASH CUSTOM FIRE APPARATUS VEHICLES MANUFACTURED FROM MAY 30, 1998 THROUGH NOVEMBER 25, 2008. THE STEERING GEAR BRACKET MAY FRACTURE AND BREAK. IF THIS OCCURS THE STEERING GEAR MAY DETACH FROM THE VEHICLE.

Consequence: DETACHMENT OF THE STEERING GEAR WILL RESULT IN A LOSS OF STEERING CONTROL THAT COULD CAUSE A CRASH.

Remedy: PIERCE WILL NOTIFY OWNERS AND DEALERS WILL INSTALL A NEW STEERING GEAR MOUNTING BRACKET FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 12, 2010. OWNERS ARE BEING INSTRUCTED TO INSPECT THE STEERING GEAR BRACKET PRIOR TO EACH TRIP. THE REMEDY TO REPAIR THIS DEFECT IS EXPECTED TO BEGIN NO EARLIER THE JANUARY 31, 2011. OWNERS MAY CONTACT PIERCE AT 1-888-974-3723.

Reported: 2011-04-26 (April 26, 2011)

PIERCE IS RECALLING CERTAIN MODEL YEAR 1999-2008 ARROW XT, DASH, LANCE, AND ENFORCER FIRE APPARATUS MANUFACTURED FROM JUNE 22, 1999, THROUGH MAY 12, 2008, AND EQUIPPED WITH AN ELECTRONIC ACCELERATOR PEDAL. AFTER REPEATED USE WITH EXCESSIVE FORCE, THE ACCELERATOR PEDAL ARM MAY BEND AND CAUSE THE PEDAL TO MOVE CLOSER TO THE FLOOR. IF THE PEDAL ARM BENDS FAR ENOUGH, THE PEDAL MAY CONTACT THE CAB FLOOR WITHOUT WARNING AND STICK IN THE FULL THROTTLE POSITION.

Consequence: IF THE ACCELERATOR PEDAL BECOMES STUCK, THE OPERATOR MAY LOSE CONTROL OF THE VEHICLE INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL REMOVE THE EXISTING ACCELERATOR ARM AND INSTALL A REDESIGNED PEDAL ARM FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT MAY 9, 2011. OWNERS MAY CONTACT PIERCE AT 1-920-832-3000.

Reported: 2011-11-01 (November 1, 2011)

PIERCE MANUFACTURING (PIERCE) IS RECALLING CERTAIN MODEL YEAR 2007-2011 ARROW XTAND VELOCITY, MODEL YEAR 2008-2011 CUSTOM CONTENDER, IMPEL, QUANTUM AND MODEL YEAR 2009-2011 SABER EMERGENCY TRUCKS, EQUIPPED WITH MERITOR WABCO ELECTRONIC STABILITY CONTROL (ESC) MODULES, MANUFACTURED FROM DECEMBER 19, 2007, THROUGH OCTOBER 7, 2011. UNDER CERTAIN ROAD AND DRIVING CONDITIONS, VEHICLE BODY ROLL AND ROAD INCLINATION CHARACTERISTICS MAY ADVERSELY AFFECT THE SLIP ANGLE CALCULATION OF THE ELECTRONIC STABILITY CONTROL (ESC) SYSTEM. THIS MIGHT CAUSE THE ESC TO PERCEIVE AN OVER STEERING SITUATION AND THEREFORE APPLY THE OUTER WHEEL BRAKE ON THE FRONT AXLE UNTIL THE VEHICLE IS PERCEIVED TO BE STABLE.

Consequence: IF THE DRIVER IS SLOW TO REACT DURING THIS ESC INTERVENTION, THE VEHICLE MAY DEVIATE FROM THE INTENDED LINE OF TRAVEL, INCREASING THE RISK OF A CRASH.

Remedy: PIERCE IS WORKING WITH MERITOR WABCO AND WILL REPLACE THE CONTROL MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 16, 2011. OWNERS MAY CONTACT MERITOR WABCO AT 1-248-435-8001 OR PIERCE AT 1-920-832-3000.

Reported: 2013-10-22 (October 22, 2013)

Pierce Manufacturing Inc. (Pierce) is recalling certain model year 2000-2009 Enforcer and model year 2000-2010 Dash, Lance, and Arrow XT vehicles. While raising or lowering the cab as part of vehicle maintenance, the mounts on which the cab tilt cylinders pivot may fatigue and fail allowing the cab to fall until the safety catch activates.

Consequence: If a person is in the path of the moving cab when a mount fails, the person may be hit by the falling cab, increasing the risk of injury.

Remedy: Pierce will notify owners, and dealers will affix new safety signs advising the operator to stay clear of the cab while it is being tilted, free of charge. The recall began on January 6, 2014. Owners may contact Pierce at 1-920-832-3000. Pierce's recall number is 74B240.

Reported: 2015-10-01 (October 1, 2015)

Pierce Manufacturing (Pierce) is recalling certain model year 2006-2007 Arrow XT, Dash, Enforcer, Lance, Impel, and Quantum vehicles manufactured January 1, 2006, to March 31, 2007. In the affected vehicles, tears in the ball joint protective boots may result in contamination of the ball joints.

Consequence: The contamination may cause premature ball joint failure and the wheel to disengage from the control arm, increasing the risk of a vehicle crash.

Remedy: Pierce will notify owners, and dealers will inspect the affected vehicles for torn ball joint boots. Pierce will also evaluate the ball joint wear. Ball joints with an unexpected level of wear will be replaced. These repairs will be performed free of charge. The recall began on December 10, 2015. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B267.

Reported: 2017-05-30 (May 30, 2017)

Pierce Manufacturing (Pierce) is recalling certain 1999-2013 Arrow XT, Dash, Enforcer, Quantum and Velocity fire trucks equipped with the electric All-steer rear steering option. The affected vehicles have rear steer axle shafts that were not properly heat treated.

Consequence: Axle shafts that are not properly heat treated may break and potentially disable the vehicle, increasing the risk of a crash.

Remedy: Pierce will notify owners, and dealers will replace the rear steer axle shafts, free of charge. An interim notice was mailed on July 24, 2017. The recall began June 3, 2020. Owners may contact Pierce customer service at 1-888-974-3723.

Reported: 2018-07-11 (July 11, 2018)

Pierce Manufacturing (Pierce) is recalling certain 2007-2017 Pierce Velocity, Impel, Arrow-XT, Quantum, and Enforcer emergency response vehicles equipped with 75ft aerial devices with a 21 inch or 28 inch limited retraction bracket. The bracket on the aerial device may detach from the aerial and fall to the ground.

Consequence: If the bracket falls, it could strike a person below.

Remedy: Pierce will notify owners, and dealers will install additional hardware to mount the limited retraction bracket, free of charge. The recall began on August 22, 2018. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B290.

Reported: 2019-01-02 (January 2, 2019)

Pierce Manufacturing (Pierce) is recalling certain 2004-2018 Arrow XT, Dash, Enforcer, Impel, Quantum and Velocity aerial vehicles. The aerial device may unexpectedly rotate to the right when the ladder is being extended.

Consequence: If the aerial device moves in an unexpected direction, the ladder may contact an object, such as a building or an electrical wire, increasing the risk of injury.

Remedy: Pierce will notify owners, and dealers will reprogram the aerial control module, free of charge. The recall began February 28, 2019. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B295.