Auto Recall Watch
U.S. public vehicle records

2002 Volkswagen JETTA: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

702 owner complaints analyzed

5 distinct recall campaigns

52,000 mi median reported failure mileage

Scope: 2002 model year. Data updated: . 487 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Seats:Front Assembly:Seat Heater/Cooler is the most frequently named component, appearing in 86 of 702 complaints (12.3%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior10114.4%
Transmission and shifting9613.7%
Electrical and battery issues547.7%
Engine operation426.0%
Steering behavior162.3%
Fuel system concerns81.1%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Seats:Front Assembly:Seat Heater/Cooler
86
Air Bags:Side/Window
63
Electrical System:Ignition
61
Power Train:Automatic Transmission
56
Electrical System
51
Engine And Engine Cooling
41
Air Bags
35
Visibility:Power Window Devices And Controls
33
Component breakdown data
CategoryCount
Seats:Front Assembly:Seat Heater/Cooler86
Air Bags:Side/Window63
Electrical System:Ignition61
Power Train:Automatic Transmission56
Electrical System51
Engine And Engine Cooling41
Air Bags35
Visibility:Power Window Devices And Controls33

Seats:Front Assembly:Seat Heater/Cooler: 86; Air Bags:Side/Window: 63; Electrical System:Ignition: 61; Power Train:Automatic Transmission: 56; Electrical System: 51; Engine And Engine Cooling: 41; Air Bags: 35; Visibility:Power Window Devices And Controls: 33

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
115
25,000 to 49,999
111
50,000 to 74,999
95
75,000 to 99,999
80
100,000 to 149,999
63
150,000 and above
23
Reported problems by failure mileage data
CategoryCount
Under 25,000115
25,000 to 49,999111
50,000 to 74,99995
75,000 to 99,99980
100,000 to 149,99963
150,000 and above23

Under 25,000: 115; 25,000 to 49,999: 111; 50,000 to 74,999: 95; 75,000 to 99,999: 80; 100,000 to 149,999: 63; 150,000 and above: 23

Under 25,000 miles has the most reports with usable mileage (115). 215 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2001
1
2002
76
2003
150
2004
115
2005
77
2006
53
2007
47
2008
38
2009
36
2010
25
2011
24
2012
16
2013
8
2014
16
2015
7
2016
6
2017
4
2018
2
2023
1
Complaints over time data
CategoryCount
20011
200276
2003150
2004115
200577
200653
200747
200838
200936
201025
201124
201216
20138
201416
20157
20166
20174
20182
20231

2001: 1; 2002: 76; 2003: 150; 2004: 115; 2005: 77; 2006: 53; 2007: 47; 2008: 38; 2009: 36; 2010: 25; 2011: 24; 2012: 16; 2013: 8; 2014: 16; 2015: 7; 2016: 6; 2017: 4; 2018: 2; 2023: 1

Pattern summary

Seats:Front Assembly:Seat Heater/Cooler leads the component reports. Braking behavior appears in 101 complaint narratives. Transmission and shifting appears in 96 complaint narratives. Electrical and battery issues appears in 54 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10000041 · 2002-12-13 (December 13, 2002)

ON SEPTEMBER 30TH, I TOOK MY JETTA IN TO VALENTI VOLKSWAGEN TO HAVE A NEW AND UPDATED ECU INSTALLED. THE UNIT WAS IN STOCK, I RECEIVED A CALL FROM RICK IN PARTS AND MADE AN APPOINTMENT TO COME IN THAT DAY TO HAVE IT PUT IT. WHEN I ARRIVED, I WAS TOLD BY THE TECHNICIAN THE ECU IN MY CAR HAD TO BE SENT TO VOLKSWAGEN TO BE REPROGRAMMED AND THAT I HAD TO GET A RENTAL CAR WHILE THE ECU WAS OUT. I GOT A CALL FROM SERVICE ON OCTOBER 12TH LETTING ME KNOW MY CAR WAS READY TO BE PICKED UP. WHEN I ARRIVED, I WAS TOLD MY ECU WAS STILL AT VOLKSWAGEN BEI…

Owner-reported narrative. 1,700 miles reported. Look up ODI 10000041 at NHTSA ↗

Owner report 10000134 · 2002-12-16 (December 16, 2002)

I HAVE A 2002 JETTA 1.8T AND HAVE BEEN TO THE DEALERSHIP 3 TIMES NOW IN THE PAST MONTH AND 1/2 FOR COIL PACK FAILURE. HAD CAR IN SHOP 1 DAY FOR FIRST COIL, ONE WEEK FOR 2ND COIL, AND 1 1/2 WEEK FOR THIRD COIL. JUST HAVE 10,000 MILES ON CAR.

Owner-reported narrative. 9,000 miles reported. Look up ODI 10000134 at NHTSA ↗

Owner report 10000212 · 2002-12-18 (December 18, 2002)

COIL PACKS WHICH CONTROL SPARK TO THE ENGINE FAILED ON CYLINDERS #2 AND #4. REPLACED BY DEALER UNDER WARRANTY. FIVE DAYS LATER COIL PACK ON CYLINDER #3 FAILED. ALSO REPLACED BY DEALER. THE COIL PACK FAILURES RESULTED IN A CONSIDERABLE LOSS OF POWER AND A FOUL ODOR FROM THE EXHAUST. IN ADDITION, THE COIL PACK BROKE APART ALLOWING THE ELECTRICAL PARTS TO BE EXPOSED.

Owner-reported narrative. 18,544 miles reported. Look up ODI 10000212 at NHTSA ↗

Owner report 10000350 · 2002-12-24 (December 24, 2002)

WHILE DRIVING MY 2002 VW JETTA (1.8T) INTO TRAFFIC A COIL PACK FAILED AND THE CAR LOST ALL POWER. IT WAS QUITE POSSIBLE THAT I COULD HAVE BEEN HIT BY TRAFFIC TURNING INTO MY LANE BECAUSE THE CAR LOSES ALL POWER WHEN THIS HAPPENS. THIS IS THE 3RD COIL PACK TO HAVE FAILED ON ME IN THE LAST 5 MONTHS, AND I AM A BIT AFRAID TO TAKE THE CAR ON LONG TRIPS DUE TO THE VEHICLE UNDRIVEABLE CONDITIONS. I AM EVEN SOMEWHAT AFRAID TO PROCEED INTO TRAFFIC IN CERTAIN CONDITIONS BECAUSE IF A COIL PACK FAILS I WILL BE PUT AT THE MERCY OF OTHER DRIVERS REACTIONS A…

Owner-reported narrative. 28,500 miles reported. Look up ODI 10000350 at NHTSA ↗

Owner report 10000357 · 2002-12-24 (December 24, 2002)

FAILURE OF IGNITION COIL. TS

Owner-reported narrative. 4,523 miles reported. Look up ODI 10000357 at NHTSA ↗

Owner report 10000359 · 2002-12-25 (December 25, 2002)

I'VE TAKEN MY 2002 JETTA 1.8T IN ON 3 OCCASIONS TO HAVE AN IGNITION COIL REPLACED, AND I'M STILL RUNNING THE CAR WITH THE FOURTH ORIGINAL IGNITION COIL. THE SERVICE MANAGER EVEN STATED, "IT'S PROBABLY ONLY A MATTER OF TIME BEFORE THE FOURTH GOES BAD, BUT WE AREN'T AUTHORIZED TO REPLACE IT IF IT'S NOT HAVING ANY PROBLEMS."

Owner-reported narrative. 14,900 miles reported. Look up ODI 10000359 at NHTSA ↗

Owner report 10000619 · 2002-12-28 (December 28, 2002)

COIL PACK FAILURE (2ND IN LESS THAN 3000 MILES)

Owner-reported narrative. 9,100 miles reported. Look up ODI 10000619 at NHTSA ↗

Owner report 10000620 · 2002-12-28 (December 28, 2002)

2002 JETTA GLX (V6). CAR HAS 10,000 MILES ON IT AND THE SECOND IGNITION COIL PACK JUST FAILED. CAR HAS BEEN IN THE SHOP FOR 3 WEEKS WAITING FOR PARTS THIS TIME AROUND. DEALER INDICATED THAT SEVERAL OTHER JETTAS HAVE BEEN BROUGHT IN WITH THE SAME PROBLEM. OTHER VW OWNERS (PASSAT) INDICATED SIMILAR PROBLEMS. OTHER DEALERS INDICATE SIMILAR PROBLEMS AND LONG WAIT TIMES. I SEE FROM OTHER COMPLAINTS ON THE NHTSA WEBSITE THAT THIS PROBLEM IS EPIDEMIC IN OTHER PARTS OF THE COUNTRY AS WELL. THE REPEATED AND UNEXPECTED FAILURE OF THE IGNITIO…

Owner-reported narrative. 10,000 miles reported. Look up ODI 10000620 at NHTSA ↗

Recall history

5 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

02V031000 · Service Brakes, Hydraulic:Antilock/Traction Control/Electronic Limited Slip

Reported: 2002-01-31 (January 31, 2002)

ON SOME PASSENGER VEHICLES, SHORT CIRCUITS CAN OCCUR WITHIN THE ELECTRONIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM (ABS).

Consequence: THIS CAN RESULT IN A FIRE.

Remedy: DEALERS WILL REPLACE THE ABS CONTROL UNIT. OWNER NOTIFICATION BEGAN MARCH 8, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.

NHTSA campaign record ↗
04V096000 · Exterior Lighting:Brake Lights:Switch

Reported: 2004-02-20 (February 20, 2004)

ON CERTAIN PASSENGER VEHICLES, A BRAKE LIGHT SWITCH ON THESE VEHICLES MAY MALFUNCTION.

Consequence: IF THIS HAPPENS, THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR COME ON AND STAY ON, EVEN THOUGH THE VEHICLE IS PARKED.

Remedy: THIS RECALL HAS BEEN SUPERCEDED BY 06V-183. OWNERS WHO HAVE HAD A REMEDY PERFORMED UNDER THIS RECALL SHOULD RETURN TO THEIR DEALER FOR THE REDESIGNED REMEDY. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.

NHTSA campaign record ↗
04V584000 · Exterior Lighting:Hazard Flashing Warning Lights:Switch

Reported: 2004-12-16 (December 16, 2004)

ON CERTAIN PASSENGER VEHICLES, THE HAZARD SWITCH AND FLASHER SYSTEM FUNCTION MAY DEGRADE OVER TIME BECAUSE OF DISTORTION AND MATERIAL TRANSFER OF THE CONTACTS OF CERTAIN HAZARD SWITCH RELAYS WHICH OCCURS DUE TO SUBSTANTIALLY INCREASED ELECTRICAL CURRENT LOAD FROM HIGHER WATTAGE TURN SIGNAL BULBS.

Consequence: THIS MAY RESULT IN INTERMITTENT OR INOPERATIVE TURN SIGNAL AND HAZARD FLASHER FUNCTION.

Remedy: DEALERS WILL REPLACE THE HAZARD FLASHER SWITCH/RELAY KIT. THE RECALL BEGAN ON MARCH 31, 2005. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.

NHTSA campaign record ↗
06V183000 · Exterior Lighting:Brake Lights:Switch

Reported: 2006-05-24 (May 24, 2006)

ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH AUTOMATIC OR MANUAL TRANSMISSIONS AND CRUISE CONTROLS, A BRAKE LIGHT SWITCH ON THESE VEHICLES MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY DURING SAFETY RECALLS 03V-265 OR 04V-096.

Consequence: THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.

Remedy: DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 27, 2006. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT NOT BOTH. THE REMEDY IS THE SAME FOR EACH RECALL. VOLKSWAGEN DEALERS WILL APPLY THE REMEDY BASED ON THE VIN NUMBER OF THE VEHICLE. OWNERS MAY CONTACT VW AT 1-800-822-8987.

NHTSA campaign record ↗
07V063000 · Exterior Lighting:Brake Lights:Switch

Reported: 2007-02-20 (February 20, 2007)

ON CERTAIN PASSENGER, WAGON, AND CONVERTIBLE VEHICLES EQUIPPED WITH OR WITHOUT CRUISE CONTROL, A BRAKE LIGHT SWITCH MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY.

Consequence: THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.

Remedy: DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON APRIL 27, 2007, AND WILL BE CONDUCTED IN SEVERAL STAGGERED MAILINGS THROUGH SEPTEMBER 21, 2007. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT NOT BOTH. THE REMEDY IS THE SAME FOR EACH RECALL. VOLKSWAGEN DEALERS WILL APPLY THE REMEDY BASED ON THE VIN NUMBER OF THE VEHICLE. OWNERS MAY CONTACT VW AT 1-800-822-8987.

NHTSA campaign record ↗
Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

702 unique complaints in this selection. Analysis snapshot: 2026-10-01.

69.4%Usable mileage487 / 702 records
94.4%Valid incident date663 / 702 records
100.0%Valid filing date702 / 702 records
94.4%Ordered incident and filing dates663 / 702 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component201220132014201520162017201820192020202120222023202420252026
Electrical System
13226.5%
ODI 10445020 · 17,000 mi

DROVE THE VEHICLE HOME FROM WORK FRIDAY 1/13, WEATHER WAS BELOW FREEZING CAUSING ICE BUILD UP. PARKED THE VEHICLE IN MY GARAGE ~45 DEGREES. ICE BEGAN MELT, AND WHEN TRYING TO START THE VEHICLE SATURDAY AFTERNOON IT TURNED 1/4 TURN AND THE ENGINE STOPPED. MY ASSUMPTION IS THAT THE ENGINE INHALED WATER CAUSING A HYDRO-LOCK, I CONTINUED TO TRY TO START THE VEHICLE A TOTAL 5 TIMES (IT TURNED OVER ONCE AND RAN EXTREMELY ROUGH AND DIED ONCE). THE LAST TIME TRYING TO START THE VEHICLE I SMELLED SMOKE, I POPPED THE HOOD TO FIND THE STARTER AND WIRI…

Look up ODI 10445020 at NHTSA ↗

14327.7%
ODI 10537109 · 90 mi

MY VEHICLE WHEN ENTERING TRAFFIC HAS A DELAY OF 1-2 SECONDS WHEN TRYING TO ACCELERATE FROM A STOP. WHEN I AM TRYING TO GET ON/OFF A HIGHWAY AND THAT DELAY HAPPENS, THE TRAFFIC HAS TO SLOW TO KEEP FROM HITTING ME AS BY THE TIME IT HAPPENS THEN SURGES, IT IS TOO LATE TO STOP. MY SPEED NEEDLE WAS SO INACCURATE AND BOUNCED SO MUCH I GOT A SPEEDING TICKET. IT WAS 14 MPH OFF. THEY REPLACED THE CLUSTER, BUT NOW BOTH THE TACHOMETER AND SPEEDOMETER BOUNCE ENOUGH TO NOT BE SURE YOUR SPEED. ELECTRONIC FAN STAYED ON FOR THE ENTIRE 90 MINUTES I WAS IN …

Look up ODI 10537109 at NHTSA ↗

8923.1%
ODI 10561775 · 10 mi

CAR WAS PURCHASED AT THE END OF NOV, 2013 AT THREE COUNTY VOLKSWAGEN IN NJ. TWO ISSUES WERE NOTICED THE NEXT DAY: (1) REMOTE ONLY WORKS VERY CLOSE TO THE CAR. (LESS THAN 10 FT) (2) BLUETOOTH AUDIO STREAMING FUNCTION NEVER WORK PROPERLY MORE THAN 10MINS. CAR WAS SENT TO DEALER AT DEC 30. I WAS TOLD FEW DAYS LATER: A) NEW PART NEED TO BE ORDERED AND HAD NO IDEA HOW LONG SHOULD I WAIT; B)MORE THAN 12 PEOPLE WERE IN THE WAITING LIST FOR THE BACKUP CAR. I HAD NO CHOICE BUT TOOK MY CAR BACK SINCE I NEED A CAR TO COMMUTE. AROUND JAN. 10, I WAS …

Look up ODI 10561775 at NHTSA ↗

4322.2%
ODI 10703283 · 520 mi

THE PANIC BUTTON ON THE KEY FOB HAS NO DELAY. IF YOU PUSH IT ONE TIME, WITH VERY LITTLE PRESSURE, THE ALARM GOES OFF. I WAS STOPPED AT A STOP LIGHT AND I STALLED THE ENGINE WITH THE MANUAL TRANSMISSION. I WENT TO TURN THE KEY OFF AND BACK ON AGAIN TO START THE ENGINE AND SINCE THE PANIC BUTTON IS ON THE SIDE OF THE KEY (FACING STRAIGHT UP, OR DOWN WHEN IN THE IGNITION). THE ALARM STARTED GOING OFF AND THE ENGINE WOULDN'T START. I WAS HOLDING BACK TRAFFIC, SCRAMBLING TO FIGURE OUT WHAT HAD HAPPENED AS THE ACTION WAS COMPLETELY UNINTENTIONAL. THI…

Look up ODI 10703283 at NHTSA ↗

3018.6%
ODI 10820730 · 85 mi

THIS IS THE BASE MODEL S AUTOMATIC TRANSMISSION 1.4 TSI. THIS VEHICLE DOESN'T HAVE A GAUGE FOR MEASURING THE TEMPERATURE. UNABLE TO MAKE A DECISION PROMPTLY IF THE CAR STARTS TO HEAT IS A SAFETY PROBLEM. THE CAR APPARENTLY HAS A MECHANISM TO LOWER THE RPMS IF THE CAR STARTS HEATING AND HAS A LIGHT INDICATING THAT SOMETHING IS WRONG WITH THE COOLING SYSTEM BUT IT IS UNACCEPTABLE THAT IN 2016 YOU CAN'T SEE THE ENGINE TEMERATURE. I DIDN'T NOTICE THIS WHILE TESTING THE CAR BEFORE DOING THE PURCHASE AND THOUGHT IT WAS A MATTER OF CONFIGURATION BUT C…

Look up ODI 10820730 at NHTSA ↗

3018.9%
ODI 11018993

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY HAD A LOSS OF POWER, AND THE ENGINE, EPC, AND VARIOUS OTHER WARNING INDICATORS FLASHED. THE VEHICLE COASTED TO A STALL. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SOME ATTEMPTS. THE DEALER (LONG ISLAND CITY VOLKSWAGEN, 5615 NORTHERN BLVD, WOODSIDE, NY 11377, [phone removed]) PROVIDED A LOANER VEHICLE AND INDICATED THAT FURTHER DIAGNOSTIC TESTING WAS REQUIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAI…

Look up ODI 11018993 at NHTSA ↗

39.7%
ODI 11324610 · 20,200 mi

AFTER REVERSING AND THEN STOPPING AND SHIFTING FROM REVERSE TO DRIVE THE TRANSMISSION POPS IN TO GEAR. ALSO VEHICLE RADIO TURNS ON AND OFF AT RANDOM TIMES HAVING TO RESTART WHILE IN MOTION. *TR

Look up ODI 11324610 at NHTSA ↗

15027.3%
ODI 11162613 · 6,027 mi

THE VEHICLE SUSPENSION HARNESS SYSTEM WAS DAMAGED BY VW ROADSIDE ASSISTANCE'S CONTRACTED TOW COMPANY.

Look up ODI 11162613 at NHTSA ↗

1528.3%
ODI 11340224 · 4,950 mi

2 SEPARATE INCIDENTS INVOLVING THE EPC. ONE WAS ABOUT 10 DAY'S AGO, JULY 9TH GETTING ON THE FREEWAY IN HOUSTON. CAR THREW UP NUMEROUS ERROR CODES, IT AUTOMATICALLY SLAMMED ON THE BRAKES UPON ENTERING THE MIDDLE LANE OF THE FREEWAY, GAVE AN EPC ERROR CODE, TRANSMISSION ERROR CODE, AND START/STOP ERROR CODE. I GOT IT TO THE NEAREST DEALERSHIP, MONTROAD VOLKSWAGEN OFF I-45. THEY CLAIM THEY COULD FIND NOTHING WRONG AFTER SITTING ON IT FOR 24 HOURS & SENT ME ON MY WAY. FAST FORWARD TO LAST NIGHT, NOW 10 DAY'S LATER, JULY 19TH, COMING BACK HOME FROM …

Look up ODI 11340224 at NHTSA ↗

1318.8%
ODI 11457912

When I started the car an alert came on the said the door there was a driver door contact switch error. When I was trying to back up the emergency brake came on. The door was closed. There was an electric parking break error. Also a start stop error. When trying to go forward the parking brake kept coming on. I was going 10 mph and the e brake engaged and would not let me out unless I turned off the car and turned it back on. When I brought it to the dealership they ran tests on it and they said it was the door wiring harness. There is problem …

Look up ODI 11457912 at NHTSA ↗

920.9%
ODI 11490404

Electronic Power Control (EPC) issue: The car unit bogs down the acceleration and limits the RPMs, making it dangerous to drive on high way or even local road. The issue pops up spontaneously but went away after car was OFF for hour and restarted. Engine runs ruff and shacks along with laud banging sounds from under car. Suspect sensors, other messages seem to be out of place, such as "turn lights on" in morning when driving directly into sun light or the large red accident display with nothing around at all, different locations. Scan taken …

Look up ODI 11490404 at NHTSA ↗

818.6%
ODI 11552197

After parking the car one day the remote app functions stopped working. The next morning, a scary warning came on the dash stating: SOS Error: Emergency Call Function! Service Vehicle! It also blocks off many functional areas of other dash display and the error will not go away. The bluetooth in the car no longer works and the post-crash and SOS emergency calling are disabled.

Look up ODI 11552197 at NHTSA ↗

715.9%
ODI 11704903

The vehicle’s SOS/emergency call system has been inoperative since the vehicle was purchased. At delivery, the emergency call function did not work and displayed error messages. The vehicle was taken to an authorized Volkswagen dealer, and the OCU (online connectivity unit) module responsible for the SOS system was replaced under warranty on 3/17/2025 at approximately 6,294 miles. After the repair, the system functioned temporarily. In December 2025, the SOS system failed again and now displays an “Emergency Call Function Not Available / Plea…

Look up ODI 11704903 at NHTSA ↗

310.3%
ODI 11691387

I purchased a brand-new 2025 Volkswagen Jetta from LaFontaine Volkswagen of Dearborn, MI on October 2, 2025. Within 24 hours, the check-engine light illuminated, and the fuel gauge cluster froze, showing an incorrect fuel level. On October 3, 2025, I contacted the dealership and was told to bring it in for service. The service department confirmed a faulty Transmission Control Module (TCM) and opened a repair order. Before the repair could be completed, the vehicle became inoperable and would not engage Drive, leaving me stranded in my drivewa…

Look up ODI 11691387 at NHTSA ↗

350.0%
ODI 11711130

I'm not exactly sure on what happened but when using the lane stay assist it doesn't read the lines correctly causing the car to abruptly jerk in a unexpected direction! doing this during certain scenarios would cause an accident for sure. also the headlight auto switching for high beams malfunctions often causing the lights to flicker

Look up ODI 11711130 at NHTSA ↗

Engine
8416.8%
ODI 10459695

ON 9 MARCH 2012, I BOUGHT A VW TDI JETTA SPORTSWAGEN WITH AUTOMATIC TRANSMISSION. FROM THE TIME I TOOK POSSESSION OF THE VEHICLE, THE TRANSMISSION BUCKED, HESITATED, AND LUNGED. I TOOK THE CAR BACK TO THE DEALERSHIP ON 26 APRIL TO HAVE IT EXAMINED, BUT THEY SAID THAT IT WAS ?NORMAL? AND THERE WAS NOTHING WRONG WITH THE VEHICLE. I TOLD THEM THAT IF THAT WAS NORMAL, I WAS SURPRISED THAT ANYONE WOULD WANT TO BUY ONE. AFTER 2 MONTHS OF THIS, I TOOK THE CAR BACK AND EXCHANGED IT FOR ONE WITH A MANUAL TRANSMISSION. I BELIEVE THE SO-CALLED AUTOMA…

Look up ODI 10459695 at NHTSA ↗

11221.7%
ODI 10508624 · 231 mi

BASED UPON MY OWN PERSONAL EXPERIENCE AND OTHER OWNERS COMMENTS FOUND ON THE THE WEB, THERE APPEARS TO BE AN ISSUE WITH VARIOUS EXHAUST LEAKS ON LATE MODEL JETTA TDI'S WHICH ALLOWS DANGEROUS DIESEL SULFUR FUMES TO ENTER THE CABIN. *TR

Look up ODI 10508624 at NHTSA ↗

10828.0%
ODI 10551989 · 1,700 mi

AT OPERATING TEMPERATURE, AFTER 20 MINUTES, ENGINE QUITS WHEN COMING TO A STOP. ENGINE ALSO HAS A HESITATION WHEN STARTING FROM A STOP. REPORTED TO VOLKSWAGEN OF AMERICA AND THEY OPENED A CASE NUMBER. THEY ALSO TOLD ME TO TAKE TO DEALER WHICH I DID AND THE DEALER KEPT FOR TWO DAYS BUT DID NOTHING TO FIX. RETURNED TO ME. I ASKED TO UPGRADE TO ANOTHER VEHICLE, BUT SALES MANAGER SAID THAT I WOULD "TAKE A BIG HIT". *TR

Look up ODI 10551989 at NHTSA ↗

4322.2%
ODI 10693776 · 617 mi

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE COMING TO A COMPLETE STOP AT 5 MPH, THE VEHICLE STARTED TO JERKED AND THEN STALLED. THE CONTACT MENTIONED THAT AFTER THE FAILURE, THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE RESUMED NORMAL OPERATION AFTER IT WAS RESTARTED. THE VEHICLE WAS IMMEDIATELY TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 617.

Look up ODI 10693776 at NHTSA ↗

4326.7%
ODI 10820730 · 85 mi

THIS IS THE BASE MODEL S AUTOMATIC TRANSMISSION 1.4 TSI. THIS VEHICLE DOESN'T HAVE A GAUGE FOR MEASURING THE TEMPERATURE. UNABLE TO MAKE A DECISION PROMPTLY IF THE CAR STARTS TO HEAT IS A SAFETY PROBLEM. THE CAR APPARENTLY HAS A MECHANISM TO LOWER THE RPMS IF THE CAR STARTS HEATING AND HAS A LIGHT INDICATING THAT SOMETHING IS WRONG WITH THE COOLING SYSTEM BUT IT IS UNACCEPTABLE THAT IN 2016 YOU CAN'T SEE THE ENGINE TEMERATURE. I DIDN'T NOTICE THIS WHILE TESTING THE CAR BEFORE DOING THE PURCHASE AND THOUGHT IT WAS A MATTER OF CONFIGURATION BUT C…

Look up ODI 10820730 at NHTSA ↗

3220.1%
ODI 11057320 · 5,000 mi

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WHEELS SEIZED WHICH RESULTED IN THE VEHICLE HITTING THE SIDE WALK WHILE BEING OPERATED APPROXIMATELY 20 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND THE VEHICLE WAS DEEMED OPERABLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO MIKES AUTO BODY WHERE THEY WERE INFORMED OF NHTSA CAMPAIGN NUMBER: 17V070000 (ENGINE AND ENGINE). THE DEALER WAS NOT CONTACTED FOR THE VEHICLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF…

Look up ODI 11057320 at NHTSA ↗

26.5%
ODI 11504161

On or about January 24, 2023, Found oil leak and heard noise from engine. No warning lamps or messages prior, mechanic diagnosed and found cam phaser cover bolts loose and leaking. He had to re-torque bolts and check engine. Leaking stopped. Mechanic said they should not have come loose and if bolts came anymore loose, they could have caused serious problems with timing and engine.

Look up ODI 11504161 at NHTSA ↗

14726.8%
ODI 11172064 · 20 mi

2019 VW JETTA'S GRINDING/RATTLING NOISE FROM THE TORQUE CONVERTER. IT'S DAMAGING THE VALUE OF THE VEHICLE AND WORSE IT'S A SAFETY ISSUE AS IT CAUSES ACCELERATED HEATING AND FAILURE RATE FOR THE ENTIRE TRANSMISSION SYSTEM.

Look up ODI 11172064 at NHTSA ↗

1222.6%
ODI 11351913 · 6,000 mi

THE EPC LIGHT COMES ON RANDOMLY AT HIGHWAY SPEEDS WHEN REVVING UP THE ENGINE TO OVERTAKE CARS. THE ENGINE SUDDENLY BOGS DOWN AND ENGINE RPMS ARE LIMITED TO 3000 WHEN LIGHT IS ON. IT COULD BE A POTENTIALLY DANGEROUS SITUATION BECAUSE THE CAR WILL NOT WANT TO ACCELERATE AND FORCES ME TO GET OFF THE FREEWAY. THE ONLY WAY FOR THE LIGHT TO COME OFF IS TO TURN OFF THE CAR AND TURN IT BACK ON. I VISITED A LOCAL VW DEALER AND THEY INFORMED ME OF A FAULT CODE P227900 INTAKE AIR SYSTEM LEAK PASSIVE/SPORADIC. THEY PERFORMED AN AIR INTAKE SYSTEM TEST AND F…

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57.2%
ODI 11422588

I've owned my car for 3 weeks and have driven it ~10 times in total. On 2 different occasions (most recently yesterday), it has stalled out while standing in traffic. On both occasions, it was a "soft stall" just as a vehicle with auto on/off would have. I had no warning lights, and wasn't even aware that the car had stalled until I put it in gear and began to let the clutch out, at which point I discovered that the engine was off.

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1227.9%
ODI 11490404

Electronic Power Control (EPC) issue: The car unit bogs down the acceleration and limits the RPMs, making it dangerous to drive on high way or even local road. The issue pops up spontaneously but went away after car was OFF for hour and restarted. Engine runs ruff and shacks along with laud banging sounds from under car. Suspect sensors, other messages seem to be out of place, such as "turn lights on" in morning when driving directly into sun light or the large red accident display with nothing around at all, different locations. Scan taken …

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1125.6%
ODI 11518886

On April 1, 2023 I leased a 2023 VW Jetta for 39 months. I test drove the car. Upon delivery, it had 12 miles on the car. I drove the car for 150 miles (162 TOTAL miles on car) At 11:30PM on April 6th, it left me stranded in the middle of the road. I called VW 36 month/36,000 roadside assistance for help. They asked if I was in a safe place. I told them No, I am in the middle of the road, in the middle of the night. They proceeded to tell me to call 911 and hung up on me. I then went to push the SOS button in my car, to my disbelief, “th…

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1125.0%
ODI 11609429

Purchased the car with around 70 miles. Dealer filled the car up full with gas when driven off the lot. Check engine light at 300 miles. Took into the dealer to deal with it. Dealer reported misfire on multiple cylinders on start up. Was told I put bad gas in the car when the dealer filled it up. Added fuel additive and reset codes, sent me on my way and only have used 91 chevron since. Next around 600 miles check engine light came back one, same issue. They put my car in transport mode and back out. Reset codes and told me to not let the car i…

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13.4%
ODI 11677315

I purchased my brand new 2025 Volkswagen Jetta S, and not a week later the check engine light came on and the car started acting weird. The RPM's would spike before the car would move. I brought it back to the dealership that I purchased the car from; and they diagnosed it. They said it was a faulty fuel pump. It was very inconvenient, and could end up causing long term issues with the car/ engine. And could seriously harm other people.

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116.7%
ODI 11755445

The vehicle says it’s overheating and will go into limp mode it has also been reported that other 2026 Jettas have had the same issue

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Power Train
469.2%
ODI 10440575 · 1,000 mi

UPON ENTERING AN ON-RAMP AND ALSO ACCELERATING AROUND A TURN, EXPERIENCED NO RESPONSE TO DEPRESSION OF GAS PEDAL. BASICALLY CAR HAD SERIOUS LAG BEFORE TAKING OFF. WORRIED ABOUT SAFETY ISSUE WHEN TRYING TO GET OUT OF SOMEONE'S WAY. VERY UNPREDICTABLE IN OCCURRENCE AND DO NOT WANT TO HAVE A WRECK. ALSO EXPERIENCED "STUTTERING" AROUND 30 MPH AS IF VEHICLE DID NOT KNOW WHICH GEAR TO GET INTO. THIS HAPPENS FREQUENTLY AND CREATES A PHYSICAL SHUTTER OF VEHICLE FELT BY DRIVER AND PASSENGERS. *TR

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13926.9%
ODI 10480982 · 110 mi

WE JUST BOUGHT A NEW 2013 VOLKSWAGEN JETTA SPORTS WAGON WITH DIESEL TDI ENGINE AND DSG TRANSMISSION. DRIVING THE CAR HOME FROM THE DEALER THE TRANSMISSION FAILED AT 110 MILES ON THE ODOMETER. IT HAS BEEN TOWED TO THE DEALER AND THEY TELL ME THAT THE MECHATRONIC UNIT HAS FAILED. THE SYMPTOM OF THE FAILURE WAS THAT THE TRANSMISSION SEEMED TO SHIFT INTO NEUTRAL WITH NO NOTICE AND THE CAR HAD SEVERALLY REDUCED POWER AVAILABLE (LESS THAN 10 MPH). RESEARCH ON THE INTERNET SHOWS THAT VOLKSWAGEN HAS HAD PROBLEMS WITH THIS BEFORE. IT SEEMS VERY SERIOUS …

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7318.9%
ODI 10552026 · 666 mi

THREE TIMES IN ~2 HOURS CAR STALLED AT STOP SIGNS. VEHICLE WAS AT COMPLETE STOP. LIFTED FOOT OFF BRAKE AND WHEN TOUCHED GAS CAR STALLED. CAR IS AN AUTOMATIC. *TR

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2311.9%
ODI 10779960 · 14,000 mi

AIR CONDITIONING DECREASES OUTPUT BY 40-60% AFTER 80-150 MILES OF CONSTANT DRIVING ON EXPRESSWAY DURING HOT DAYS [ABOVE 85 DEGREES] AND HIGH HUMIDITY [ABOVE 70 %}. DECREASE IN VOLUME OF AIR FROM VENT, WITH NO CHANGE OF AIR SPEED CONTROL AND MUCH WARMER AIR. AIR RECIRCULATION BUTTON IN "OFF" POSITION.HAVE TO STOP CAR FOR 10-15 MINUTES FOR EVAPORATOR TO DEFROST AND DRAIN ON PAVEMENT. AFTERWARDS, AC IS COLD FOR ANOTHER 60-100 MILES.TWO DIFFERENT VW DEALERS INDICATE NO BAD CODES FOR AIR CONDITIONER. CONTINUED TO OCCUR FIVE MORE TIMES IN SUMM…

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2213.7%
ODI 10936754

2016 JETTA SE1.4 NEW FOR 18 YEAR OLD SON FOR COLLEGE. WITHIN A WEEK CAR WAS IN THE SHOP WITH ELECTRICAL ISSUES FOR LIGHTER AND USB SHORTING OUT PHONE + RADAR WHILE THE CAR WAS DRIVING. NO ISSUE FOUND WE DROVE 1000+MILES TO SCHOOL, CENTER CONSOLE WOULD BLINK ON AND OFF DURING THE TRIP. NEW DEALER ALSO DID NOT FIND ANY ISSUES. CAR THEN STARTED SHUTTING OFF WHILE DRIVING UNDER 5 MPH IN TRAFFIC IN NYC. WHEN COMING OUT OF THE DRIVEWAY THE REAR VIEW CAMERA TURNED OFF, THE CAR TURNED OFF. VW WAS CALLED THEY HAD HIM TURN OFF THE POWER BY HOLDING THE P…

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159.4%
ODI 11021129 · 8,000 mi

BRAND NEW JETTA WITH ABOUT 8000 MILES. AFTER ABOUT 20-25 MINUTES HIGHWAY DRIVING RATTLES AND STALLS ON SURFACE STREET. HAD TWO "JUST MISSED" ACCIDENTS TRYING TO MAKE LEFT TURN THE LAST COUPLE OF WEEKS. HAVE TAKEN IT TO DEALER TWICE. THEY TELL ME CAN'T FIND ANYTHING WRONG WITH IT.

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516.1%
ODI 11230706

WHILE IN MOTION AT LOW SPEEDS, BETWEEN 28 AND 30 MPH, YOU CAN HEAR A GRINDING OR SCRAPING NOISE COMING FROM THE CAR AND YOU CAN FEEL A BIT OF LOSS OF POWER IN THE CAR. I BELIEVE THIS IS IN THE TRANSMISSION. WHEN BOUGHT NEW, THIS NOISE WAS NON EXISTING, IT APPEARED AFTER A FEW MONTHS OF DRIVING

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16129.3%
ODI 11120020 · 27 mi

THERE IS AN ISSUE WITH THE TORQUE CONVERTER IN THE 2019 JETTAS (AUTOMATIC). WHEN DRIVING IN LOW RPM'S, THERE IS A LOUD GRINDING SOUND COMING FROM THIS AREA. THIS AFFECTS DRIVE-ABILITY, AS YOU NEED TO DRIVE MORE AGGRESSIVELY TO ELIMINATE THE SOUND. THERE ALSO ARE MULTIPLE REPORTS OF TRANSMISSION FLUID LEAKS. THESE ISSUES ARE ON BRAND-NEW MODELS OF THIS VEHICLE.

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713.2%
ODI 11388795 · 843 mi

AS I WAS DRIVING HOME LATE LAST NIGHT FROM WORK ON A CITY STREET , MY CAR SUDDENLY WOULD NOT ACCELERATE IN SPEED WHILE IN MOTION BUT YOU CAN HEAR THE CAR ACCELERATE WHEN I WAS PUSHING ON THE GAS. IT FELT AS IF THE CAR HAS TURNED OFF BECAUSE THEN MY STEERING WHEEL GOT HARD WAS HARD TO MOVE WHILE IN MOTION. CAUSE OF PROBLEMS IS UNKNOWN BUT MAY NOT BE SAFE TO DRIVE IF IT CONTINUES

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22.9%
ODI 11454915

1.It's not stable to drive in highway. Problem starts at around 55mph. 2. When I stop in traffic light suddenly rpm goes up and car jumps forward. It happened several times. The car was warm and in drive mode. I'm sure it shouldn't do this. Now when I stop in traffic light and pedestrian crossing in front of me, every time I put it to neutral and hold brake, in other ways just holding brake sometimes can not stop the car. If someone calls me I give more details.

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00.0%

No examples available for this selection.

24.7%
ODI 11573462

This is now the second time this has happened on my brand new 2023 Jetta SE. The vehicle only has 1831 miles on it. The fault happens when the car is being driven after approx. 15 minutes. EPC light, Check Engine Light, and Yellow Warning Light illuminate. Also sounds like a misfire when limping off the road. Codes read at dealer are P0304, P0363, P1D74, and P1D75. All of these codes relate to Cylinder 4 misfire. Car is driven only at highway speeds, since it is a commuter car. This happened on 2/16/2024 and 2/22/2024. I attached PDFs of the Se…

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715.9%
ODI 11594491

This experience was with a rental vehicle - and I sent an email to the NHTSA address with additional details. Later, I saw this form. I am pasting the information here: Request #[XXX] 2024 VW Jetta Rental Vehicle - Unintended Acceleration / Braking The vehicle was rented from Fox Rent-a-Car in Las Vegas, NV for my short trip to California and back. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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620.7%
ODI 11691387

I purchased a brand-new 2025 Volkswagen Jetta from LaFontaine Volkswagen of Dearborn, MI on October 2, 2025. Within 24 hours, the check-engine light illuminated, and the fuel gauge cluster froze, showing an incorrect fuel level. On October 3, 2025, I contacted the dealership and was told to bring it in for service. The service department confirmed a faulty Transmission Control Module (TCM) and opened a repair order. Before the repair could be completed, the vehicle became inoperable and would not engage Drive, leaving me stranded in my drivewa…

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00.0%

No examples available for this selection.

Unknown Or Other
10721.4%
ODI 10443831 · 100 mi

48 HRS AFTER DRIVING OFF DEALER LOT, "DIESEL ' ODOR THRU FAN AND IDLE AT STOP SIGNS/LIGHTS, DEALER NOTIFIED TOLD IT WOULD GO AWAY AFTER BROKE IN, CONTINUED W/O IMPROVEMENT, TOOK TO DEALER, STATED CHECKED EVERYTHING NO PROBLEM, BRING BACK MAY BE ANIMAL OR SOMETHING BLOCKING EXAHUST (WITHIN DAYS). RETURNED TOLD SEAL WAS BROKE JUST UNDER INTAKE MANIFOLD, PICS SENT TO VOLKSWAGEN,, CALLED TO CHECK STATUS ONLY TO BE TOLD "TURBO CRACKED." 2 WEEKS LATER CAR PICKED UP, STATED ALL RECALLS PERFORMED PRIOR TO DRIVING OFF LOT NOV 26,2011, STILL HAVENT BEEN…

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9819.0%
ODI 10734272 · 40,000 mi

HORN HAS COMPLETELY GONE OUT, ENTIRE HORN NEEDS REPLACING.

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7118.4%
ODI 10703633

THIS VEHICLE WAS RENTED FROM ENTERPRISE ON 3/26, BUT DRIVEN <30 MIN THAT EVENING. ON 3/27, IT WAS DRIVEN A GREAT DEAL (2-9PM). IN THE P.M.. I SAT IN THE VEHICLE, WINDOWS UP, HEAT ON, AWAITING SOMEONE'S ARRIVAL FOR APPROX. 20 MIN., I BEGAN TO FEEL WEIRD BODYWISE & EXITING THE VEHICLE, NOTICED HOW SLUGGISH I WAS. I ARRIVED HOME AT 9PM & WALKING IN, I FELT FATIGUE & NOTICED THAT MY BODY WAS BECOMING SORE. BY THE NEXT HOUR, I'D BECOME EXTREMELY FATIGUED & DECIDED TO BATHE & CALL IT A NIGHT. I SHARED MY CONCERNS WITH MY DAUGHTER NOTED MY SYMPTOMS & …

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3417.5%
ODI 10745187 · 900 mi

VW DEALER AND MECHANIC ADMITS TO DRIVING MY CAR AND VERIFYING IN PERSON WHILE DRIVING THAT MY CAR TIRES ARE SHAKING DUE TO THE SUSPENSION OF THE CAR AND I SHOULD PUT LUGGAGE IN THE TRUNK TO HELP SMOOTH THE RIDE OR GO WITH A LARGER WHEEL SIZE.. I FEEL VERY UNSAFE WITH FAMILY IN MY CAR. ELECTRICAL ISSUE IS A FUSE KEEPS BURNING OUT DUE TO AN IMPROPER GROUND FROM BOTH POWER PLUGS FRONT AND BACK SEAT. WHILE DRIVING THE PASSENGER DOOR OPENED BY ITSELF WHILE BOTH HANDS WERE ON THE STEERING WHEEL.

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3521.7%
ODI 10972160 · 2,789 mi

I AM A VW FAN AND I AM HAVING SERIOUS ISSUES WITH REGARDS TO MY VW JETTA 2016 1.4. EVER SINCE MY 1ST SERVICE I ADVISED THE SERVICE DEPARTMENT THAT MY BREAKS ARE MAKING A NOISE AND EVERY TIME THEY SAY IT WAS FINE. THERE IS A KNOCKING SOUND COMING FROM THE FRONT LEFT SIDE WHEN IT IS SWITCHED ON AND STAYS ON AND GETS WORSE AS YOU DRIVE. WHEN I PURCHASE THE CAR THAT SOUND WAS NOT PRESENT. AGAIN I WAS TOLD THAT THERE WAS NOTHING WRONG WITH IT, IT IS THAT WAY WAS MEAN TO SOUND THAT WAY AND THAT WAS NORMAL. I THEN DID SOME RESEARCH AND SPOKE TO…

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2515.7%
ODI 11076125 · 17,500 mi

2017 VW JETTA 1.4L GAS ENGINE JOLTS WHEN PRESSING OR DEPRESSING ACCELERATION PEDAL UNDER 20MI/H. BRAKES TO A SUDDEN STOP (NOT SMOOTH) WHEN BRINGING CAR TO A COMPLETE STOP.

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825.8%
ODI 11187453

THE BACKUP CAMERA INTERMITTENTLY FAILS TO WORK ALONG WITH THE OTHER FUNCTIONS(E.G., RADIO) OF THE INFORMATION SCREEN. A LOCAL DEALERSHIP "REBOOTED" THE INFO SYSTEM BUT THE PROBLEM HAS RECURRED.

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9517.3%
ODI 11118125 · 100 mi

REAR TRUNK LID DOES NOT REMAIN OPEN RESULTING IN THE LID CRASHING DOWN ON MY HEAD WHEN I'M PUTTING STUFF IN THE TRUNK OR TAKING STUFF OUT OF THE TRUNK.

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1324.5%
ODI 11328820 · 100 mi

VEHICLE IS STALLING AT LIGHTS. VEHICLE HAS ROUGH IDLE. VEHICLE AUTOMATIC BRAKING ACTIVATE WITHOUT WARNING. *TR

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1115.9%
ODI 11415181

CONFLICTING TORQUE SPEC IS LISTED FOR THE WHEEL BOLTS. THE OWNER'S MANUAL (17A012723SF) SPECIFIES 120 NM, BUT I SEE A ODI TSBS (HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2020/MC-10183302-0001.PDF) THAT INDICATES THE TORQUE SPEC IS 140 NM. THAT IS A LARGE DISCREPANCY.

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12.3%
ODI 11730829

I took this car in a year ago and they replaced the steering wheel because I kept getting a "travel assist" error. Not only is this problem back but has a very load chime every other min that is very distracting while driving. I have taken the car back to the dealer and they state they dont see the problem. yet it seems many VW owners are having this issue.

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1023.3%
ODI 11518886

On April 1, 2023 I leased a 2023 VW Jetta for 39 months. I test drove the car. Upon delivery, it had 12 miles on the car. I drove the car for 150 miles (162 TOTAL miles on car) At 11:30PM on April 6th, it left me stranded in the middle of the road. I called VW 36 month/36,000 roadside assistance for help. They asked if I was in a safe place. I told them No, I am in the middle of the road, in the middle of the night. They proceeded to tell me to call 911 and hung up on me. I then went to push the SOS button in my car, to my disbelief, “th…

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613.6%
ODI 11590932

The small detached windshield above large windshield is defective and temperature sensitive. The vehicle was parked outside all day in hot Arizona ( extreme hot temps) and when we entered we put the ac on full blast. Within minutes with the car still in park. The glass exploded and shattered. Big pop sound almost like a gun shot. We looked outside and the upper windshield was cracked. I informed the dealership and manger said same thing happened to him while driving his Jetta. He thinks it was a rock. I disagree I think its defective and nee…

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620.7%
ODI 11652642

Climate controls are NOT voice activated. Driver has to take eyes off of road for long duration to change/modify interior heat/cooling functions. There are no knobs only stupid touch screen junk. Vehicles must be recalled to install user safe functionality to these climate control functions. Stop the stupid touch screen stupidity.

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233.3%
ODI 11737662

While driving on the highway, the sunroof suddenly shattered outward. There were no other vehicles around us at the time.

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Fuel/Propulsion System
479.4%
ODI 10460602 · 6,000 mi

WHEN FUELING WITH DIESEL, SOME DIESEL PUMP HANDLES DON'T FIT INTO FILL NOZZLE. WHILE ATTEMPTING TO REFUEL VEHICLE. FUEL WILL SPILLED OVER ONTO PERSON FILLING, GROUND AND VEHICLE. YOU ARE UNABLE TO SAFELY FILL VEHICLE WITHOUT SPILLING FUEL. *TR

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346.6%
ODI 10537820 · 13,000 mi

MY VEHICLE SUDDENLY LOST ACCELERATION AND SUBSEQUENTLY STALLED. FORTUNATELY, I WAS ABLE TO PULL BETWEEN SOME CONSTRUCTION CONES BEFORE IT LOST POWER COMPLETELY. UPON TOWING TO A DEALER, I WAS TOLD THE FUEL PUMP HAD FAILED. VW WARRANTY WILL COVER ALL DAMAGE, BUT IT IS CONSIDERABLE. ALL FUEL INJECTORS, PUMPS, LINES ETC WILL BE REPLACED. I SOON LEARNED FROM FRIENDS THAT THIS HAPPENED TO THEIR TDI MODEL VEHICLES AS WELL. ALL INFORMATION THAT I FIND DATES TO 2011, BUT YOU NEED TO KNOW THIS PROBLEM IS STILL OCCURRING. I AM VERY CAUTIOUS ABOUT WHERE I…

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389.8%
ODI 10672021 · 17,501 mi

I PURCHASED MY CAR IN MID-FEB 2014 AND IT PERFORMED FLAWLESSLY THE WINTER OF 2014. I STARTED MY CAR ON MONDAY JAN 5 (OAT +5F) LET IT IDLE FOR A MINUTE AND DROVE 35 MI TO WORK ON THE HIGHWAY (RPM >2500), I DON'T HAVE A TEMP GAUGE, BUT MY CAR DID NOT SEEM TO WARM UP LIKE NORMAL. (USUALLY ITS WARM AFTER ABOUT 3 MI, AND HOT AFTER 10-15). AFTER WORK (+8HRS LATER) I STARTED MY CAR (OAT +15F), LETTING IT IDLE FOR A MINUTE THEN DROVE OUT OF THE PARKING GARAGE (~100') AND MY CAR LOST POWER, AND HAD A FLASHING GLOW PLUG LIGHT, I BELIEVE THIS WAS L…

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189.3%
ODI 10735439 · 25 mi

I PURCHASED THIS VEHICLE LESS THAN ONE MONTH AGO AND AM CONCERNED ABOUT THE LISTED RECALLS. MY VEHICLE FALLS WITHIN THE SPECIFICATIONS AS LISTED ON THE RECALLS, HOWEVER, MY VEHICLE RETURNS A SEARCH OF NO OPEN RECALLS. MY BIGGEST CONCERN IS THE FUEL SYSTEM RECALL. ON FOUR SEPARATE OCCASIONS, SINCE I HAVE OWNED THE VEHICLE, I HAVE SMELLED GASOLINE BOTH WHILE AT AN IDLE AND JUST AFTER TURNING OFF THE IGNITION. YOUR ASSISTANCE WITH THIS MATTER IS APPRECIATED.

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2817.4%
ODI 10823737 · 1,200 mi

JETTA ENGINE QUIT RUNNING WITH NO NOTICE IN BUSY HIGHWAY. CAR HAD TO BE TOWED TO DEALER. CAR WAS NOT REPAIRED FOR THREE WEEKS. THEY CITED LACK OF FUEL SYSTEM MANAGEMENT COMPUTER MODULE. IT WOULD TAKE 5-7 BUSINESS DAYS TO GET. FUEL COMPUTER MODULE AND FUEL PUMP WERE REPLACED. HAVE NO CONFIDENCE IN CAR SAFETY. VW WILL NOT REPLACE PER MY REQUEST. MY WIFE IS FEARFUL OF DRIVING CAR SINCE SHE WAS TRAUMATIZED.

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2918.2%
ODI 11021129 · 8,000 mi

BRAND NEW JETTA WITH ABOUT 8000 MILES. AFTER ABOUT 20-25 MINUTES HIGHWAY DRIVING RATTLES AND STALLS ON SURFACE STREET. HAD TWO "JUST MISSED" ACCIDENTS TRYING TO MAKE LEFT TURN THE LAST COUPLE OF WEEKS. HAVE TAKEN IT TO DEALER TWICE. THEY TELL ME CAN'T FIND ANYTHING WRONG WITH IT.

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619.4%
ODI 11622261

Car's warning lights came on with initial start, followed by strong fuel smell. Shut off engine and walked around car to find large puddle of fuel coming from engine compartment under fuel rail.

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254.6%
ODI 11196842 · 7,775 mi

CHECK OIL LEVEL LIGHT/WARNING BELL CAME ON. LET THE CAR COOL, WENT OUT TO CHECK THE OIL WITH THE DIPSTICK, WAS VERY LITTLE OIL IN THERE !WENT TO THE AUTO PARTS STORE , CHECKED IT AGAIN, AND THIS TIME THE OIL WAS BACK. CAR WAS OK FOR 2 DAYS THEN LIGHT CAME ON AGAIN.

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59.4%
ODI 11328820 · 100 mi

VEHICLE IS STALLING AT LIGHTS. VEHICLE HAS ROUGH IDLE. VEHICLE AUTOMATIC BRAKING ACTIVATE WITHOUT WARNING. *TR

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913.0%
ODI 11497923

I have been having issues with the EVAP system in my 2021 VW Jetta. It has been in the shop at least 7 times since around 12K miles for the same issue. They have replaced all parts and upgraded the software several times and it is still an issue. My check engine light comes on and off all the time. It is just over a year old with almost 50K miles and they say that they are waiting on an update from VW and until then there is nothing they can do.

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37.0%
ODI 11490404

Electronic Power Control (EPC) issue: The car unit bogs down the acceleration and limits the RPMs, making it dangerous to drive on high way or even local road. The issue pops up spontaneously but went away after car was OFF for hour and restarted. Engine runs ruff and shacks along with laud banging sounds from under car. Suspect sensors, other messages seem to be out of place, such as "turn lights on" in morning when driving directly into sun light or the large red accident display with nothing around at all, different locations. Scan taken …

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37.0%
ODI 11532231

Accelerator petal does not always result in acceleration from a stopped position. This causes the hill assist to hold and does not allow movement forward, resulting in an engine stall. The vehicle has also set the EPC light while traveling resulting in reduced engine power to the point of not enough power to move forward. Turn the ignition off, then on resets the EPC and limb mode.

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49.1%
ODI 11609456

Codes read cylinder misfire. People say they cannot fix it.

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413.8%
ODI 11677315

I purchased my brand new 2025 Volkswagen Jetta S, and not a week later the check engine light came on and the car started acting weird. The RPM's would spike before the car would move. I brought it back to the dealership that I purchased the car from; and they diagnosed it. They said it was a faulty fuel pump. It was very inconvenient, and could end up causing long term issues with the car/ engine. And could seriously harm other people.

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00.0%

No examples available for this selection.

Air Bags
336.6%
ODI 10427076 · 427 mi

AT APPROXIMATELY 425 MILES, THE VEHICLE AIRBAG SYSTEM IS NOW MALFUNCTIONING (AIRBAG SYSTEM LIGHTS AND ERROR) OUT OF NOWHERE REQUIRING IN DEPTH DIAGNOSIS BY THE MANUFACTURER. *TR

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305.8%
ODI 10577100 · 20,000 mi

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE AIR BAG LIGHT SENSOR CONTINUED TO ILLUMINATE AT RANDOM. THE WARNING SENSOR INDICATED THAT THE AIR BAG WAS TURNED OFF. THE CONTACT EXPERIENCED DIFFICULTY WHEN TURNING THE KEY IN THE IGNITION MULTIPLE TIMES AT RANDOM. THE KEY ALSO BECAME STUCK IN THE OFF POSITION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE MORE THAN ONCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20000.

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369.3%
ODI 10631505

THE VEHICLE WAS IN A MAJOR CAR ACCIDENT BEFORE I PURCHASED THE VEHICLE AND THE CARFAX STATES THAT THE CAR WAS INVOLVED IN AM ACCIDENT WITH ANOTHER VEHICLE WHICH CAUSED SEVERE FRONT DAMAGE REPORTED. MULTIPLE AIRBAGS DEPLOYED. THE SUB RAIL FRAME HAS BEEN WELDED TOGETHER BY SOMEONE THAT DID NOT APPEAR TO KNOW WHAT THEY WERE DOING AND NOW THE ENTIRE FRAME IS CRACKED AGAIN. *TR

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168.2%
ODI 10916015 · 41,000 mi

I HAD MY INCEDANT ON THE FREE WAY, LAST NIGHT, STILL KIND OF SHOOKEN UP. MY TIRES BLEW ON A SPEED LIMMIT MPH RAN THROUGH PAVEMENT DEFECT CAUSING THE AIR BAG CENSOR HAS BEEN TRIGGERED WITCH SHOULD OF DEPLOYED THE BAGS TO SAVE ME FROM POSSIBLE INJERY MY BE DEATH, THANK GOD IT WAS OK NO ONE OR AUTO WAS INVOLVED..

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74.3%
ODI 11035423

TAKATA RECALL- I AM IN DANGER BECAUSE THE AIRBAGS DO NOT WORK PROPERLY.

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2113.2%
ODI 10981462 · 800 mi

THE PASSENGER SIDE AIRBAGS DEPLOYED WITHOUT PROVOCATION IN THE CAR I HAD JUST PURCHASED ON MARCH 21, 2017. I HAD JUST PULLED TO A STOP TO ALLOW A PASSENGER TO DISEMBARK IN THE PARKING LOT OF A CONVENIENCE STORE. THE AIRBAGS DEPLOYED MAKING A HORRIFIC NOISE AND ENGULFING THE INSIDE OF THE CAR WITH WHITE SMOKE. THE CAUSE OF THE DEPLOYMENT IS UNKNOWN. THE CAR DID NOT COLLIDE WITH ANYTHING. THE PROBLEM WAS REPORTED TO THE DEALERSHIP ON APRIL 5, 2017 AND TO THE CORPORATE HEADQUARTERS OF VOLKSWAGEN ON APRIL 7, 2017. THE CASE # IS 170305419. TO DATE T…

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619.4%
ODI 11183128 · 8,500 mi

SOMETIMES I LEAVE MY CELL PHONE ON THE PASSENGER SEAT AND THE WARNING BELL CHIMES. IF I REMOVE MY CELL PHONE FROM THE PASSENGER SEAT, THE WARNING STOPS OR IF I DO LOCK THE SEATBELT, IT WILL ALSO STOP THE WARNING. IT SEEMS LIKE THE PART THAT CHECKS IF A PASSENGER IS SITTING IN THE SEAT IS MALFUNCTIONING. THIS DOES NOT HAPPEN EVERY TIME BUT I HAVE NOTICED IT THREE TIMES SO FAR, MOSTLY IN COLDER WEATHER.

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162.9%
ODI 11151100

THE CAR IS DISPLAYING AN ERROR, IR SAYS. 'ERROR:AIRBAG'. IS DISPLAYING THE AIRBAG LIGHT ON AND THE PASSENGER AIRBAG AS DISABLED. (THE LIGHT IS LOCATED IN THE CENTRAL DASH) AND IT GOES OF IF YOU DRIVE, MY CAR IS A WEEK NEW, AND I'M ABOUT TO TAKE IT TO THE DEALER. I GOT PICTURES OF THE MESSAGES IF YOU WANT. THE PROBLEM SHOW WHEN YOU TURN THE IGNITION SWITCH ON, AND THEN WHEN YOU DRIVE FOR A 15 MINUTES IT KEEPING REMINDING THE PROBLEM AND THEN MAGICALLY GOES OFF.

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23.8%
ODI 11443210

The contact owns a 2020 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 21V492000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.

Look up ODI 11443210 at NHTSA ↗

45.8%
ODI 11434914

The contact owns a 2021 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 21V492000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

Look up ODI 11434914 at NHTSA ↗

12.3%
ODI 11706221

Car was hit in rear by tractor trailer, spun into another tractor trailer. Then the second tractor trailer slammed the vehicle front end first into the median. Front end crushed, driver side door caved in, rear end damage. No airbags were deployed the entire time. 55 mph (approximate) to a complete stop in a fraction of a second. The vehicle is currently in the possession of the insurance company, and it was a massive risk to my own safety. I have no idea how I did survive, and no airbags deploying makes it a very difficult situation to ever pu…

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12.3%
ODI 11625391

I was driving 50 mph and hit a very large deer. The airbag did not deploy and there was no warning

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24.5%
ODI 11686353

Driving on interstate 74 west bound entered rain storm. Did not see car that was slow or stopped until impact. Traveling at a speed of 78 mph. Airbag did not deploy. Is this normal? Rear ended car in front. Volkswagen was totaled with severe front end damage. Other car was a bigger suv. There is dash cam footage that shows impact.

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Fuel System, Diesel
234.6%
ODI 10442730 · 1,000 mi

2012 JETTA TDI MANUAL, THE FIRST OCCURRENCE HAPPENED AFTER TRAVELING ON A DOWNHILL GRADE WHEN I CAME TO A COMPLETE STOP AT THE STOPLIGHT THE CAR STARTED TO SHUTTER AND ACTED LIKE IT WAS GOING TO STALL. THIS EXACT INCIDENT HAPPENED SEVERAL TIMES A MONTH FOR NO RHYME OR REASON. THE CAR HAS NOW STARTED TO DO THE SAME THING MORE FREQUENTLY AND WILL NOW STALL OUT. IT USED TO BE ON COLD STARTS AND WOULD HAPPEN WITHIN THE FIRST 10 MILES OF DRIVING. IT NOW DOES IT ANYTIME YOU ARE DRIVING. I TRIED TO START THE CAR AFTER WORK THREE DAYS AGO AND WHEN…

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71.4%
ODI 10514091 · 5,500 mi

THE CAR COMPLETELY LOST POWER WHILE IN MOTION AND I HAD TO PULL OFF THE ROADWAY IN HEAVY TRAFFIC. THE DEALER TOLD ME THAT THE TDI (DIESEL) FUEL SYSTEM HAD A COMPLETE FAILURE AND IMPLODED INTO MANY VERY SMALL METAL PARTS. VW IS REPLACING THE ENTIRE FUEL SYSTEM, BUT NOT THE ENGINE. I BELIEVE METAL IN THE FUEL LINES IS CAUSE FOR A COMPLETE ENGINE REPLACEMENT AS THEY CANNOT PROVE THE CONTAMINATION WAS LIMITED TO THE FUEL LINES. THE CAR IS LESS THAN 4 MONTHS OLD AND HAS 5500 MILES TOTAL. *TR

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30.8%
ODI 10594291 · 200 mi

FROM A COMPLETE STOP, PUSHED THE ACCELERATOR AND NOTHING HAPPENED FOR 4 TO 5 SECONDS. TRIED AGAIN AND THE CAR SLOWLY ROLLED FORWARD ONLY TO HAVE THE ACCELERATOR NOT WORK AGAIN ALMOST CAUSING THE CAR TO BE T-BONED IN AN INTERSECTION. THIS HAPPENED SEVERAL TIME THAT DAY. FOOT WAS NO WHERE NEAR THE BRAKE PEDAL. THIS HAS OCCURRED SEVERAL TIMES SINCE AND 5-24-14 HAPPENED AGAIN ALMOST CAUSING US TO GET HIT CROSSING TRAFFIC. 2 DEALERSHIPS HAVE YET TO DUPLICATE IT AND WILL GO IN AGAIN 6-3. THIS CAR IS DANGEROUS TO DRIVE, SO MUCH IT HAS SAT TWICE A WE…

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

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00.0%

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00.0%

No examples available for this selection.

00.0%

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Service Brakes
346.8%
ODI 10464637 · 9,000 mi

RECENTLY, I WAS GOING APPROXIMATELY 35MPH ON MY WAY HOME. I DEPRESSED MY BRAKE PEDALS TO STOP THE VEHICLE BECAUSE A VEHICLE AT APPROXIMATELY 3-4 CAR LENGTHS FROM ME HAD COME TO AN ABRUPT STOP. THE BRAKE PEDAL WENT ALL THE WAY DOWN TO THE FLOOR AND FAILED TO STOP THE VEHICLE PROPERLY. THIS RESULTED IN A MINOR ACCIDENT AND THE JETTA SE REAR-ENDED THE VEHICLE THAT HAD STOPPED ABRUPTLY. THE DAMAGE WAS TO MY FRONT BUMPER AND THE OTHER VEHICLES BUMPER. THIS IS NOT THE FIRST TIME THIS HAPPENED, ABOUT A WEEK AGO, I WAS ON THE HIGHWAY AND A VEHICLE CUT …

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224.3%
ODI 10542648 · 2,186 mi

WHEN DRIVING MY JETTA IN "S" (SPORT SELECTION ON THE TRANSMISSION) ON A SURFACE STREET I CAME TO A RED LIGHT. I STARTED BRAKING AND THE BRAKES FELT SPONGY AND UNRESPONSIVE. I TRIED PRESSING ON THE BRAKE PEDAL WITH MORE FORCE BUT WAS NOT GETTING MUCH BRAKING RESPONSE. THE VEHICLE TOOK A VERY LONG DISTANCE TO RESPOND COMPARED TO ITS RESPONSE TIME WHEN IN "D" (DRIVE SELECTION ON THE TRANSMISSION). LUCKY I AM AN EARLY BARKER AND THERE WAS NOT A CAR IN FRONT OF ME SO THE VEHICLE ONLY WENT INTO THE INTERSECTION A SHORT DISTANCE BEFORE IT STOPPED. WHE…

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184.7%
ODI 10632154 · 6,500 mi

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING 15 MPH, THE CONTACT HEARD A LOUD ABNORMAL NOISE COMING FROM THE BRAKES. THE DEALER STATED THAT THE BRAKES WERE FUNCTIONING NORMALLY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,500.

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199.8%
ODI 10789263 · 9,517 mi

I BOUGHT A BRAND NEW 2015 VW JETTA IN JUNE 2015 IN SAN JOSE, CA. ON 7TH NOV 2015 I WAS IN THIS JETTA WITH MY FAMILY, DRIVING AT 70 MPH. TRAFFIC STARTED SLOWING DOWN AND I TRIED BRAKING BUT I HAD ALMOST NO BRAKES. THERE WERE NO WARNINGS IN THE VEHICLE TO LET ME KNOW THERE WAS A FAILURE. FORTUNATELY I WAS IN THE EXTREME RIGHT LANE AND SWERVED TO GET ON TO THE SHOULDER OF THE ROAD TO AVOID HITTING OTHER CARS. MY FAMILY AND I AND OTHERS MAY HAVE BEEN KILLED OR INJURED. VOLKSWAGEN SAYS THEY WILL LOOK INTO IT AND ARE WILL DECIDE IF THIS IS COVERED U…

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2113.0%
ODI 10811646 · 500 mi

TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. WHILE DRIVING 40 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, THE BRAKE PEDAL TRAVELED TO THE FLOOR AND FAILED TO STOP THE VEHICLE WITHOUT WARNING. ALSO, THE VEHICLE VEERED TO THE RIGHT AND EMITTED AN ABNORMAL GRINDING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE BRAKE PADS AND PERFORMED AN ALIGNMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND VERIFIED THAT THE VEHICLE WAS INCLUDE…

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148.8%
ODI 11064284 · 4,500 mi

I NEEDED TO MAKE A LEFT HAND TURN FROM A STREET INTO A COMPLEX, WAS STILL MOVING AT APPROXIMATELY 25MPH AND WHEN I WENT TO APPLY THE BRAKES, THE VEHICLE WAS NOT SLOWING OR STOPPING. AS I CONTINUED TRYING TO MAKE THE TURN, THE VEHICLE DID NOT SLOW DOWN UNTIL I HIT THE CURB AND LATER THE WALL WHERE I CAME TO A STOP.

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13.2%
ODI 11386640 · 40,700 mi

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 55MPH. THE CONTACT DEPRESSED ON THE BRAKE PEDAL AND THE PEDAL WAS NOT FUNCTIONING, THE CONTACT STRUCK A GUARDRAIL AND THE VEHICLE COME TO A STOP. THE CONTACT STATED THAT NO ONE WAS INJURED AND NO ONE SEEKED MEDICAL ATTENTION. CONTACT STATED THAT THE AIRBAGS DEPLOYED BUT DID NOT DEFLATE AFTERWARDS; WHEN INSPECTING THE SIDE AIRBAGS ON FRONT DRIVER AND PASSENGER SIDE CONTACT STATED THAT THE AIRBAGS HAD "RIPS" ON THE TOP AND BOTTOM. THE CONTACT STATED NO WARNING LIGHT WA…

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295.3%
ODI 11183080 · 6,500 mi

THE CAR SHUT OFF, I LOST CONTROL OF THE POWER STEERING AND THE BREAKS FAILED TO STOP AFTER THE COMPUTER SHUT THE CAR OFF. NOW THEY CALM THE SHIFTER IS DEFECTIVE AND NEEDS REPLACED AFTER THERE COMPUTER DIAGNOSTIC CODES FAILED TO DETECT THE PROBLEM THE FIRST 2 TIMES AND A TEST DRIVE WOULD HAVE TOLD THEM THEIR WAS A PROBLEM BUT THEY REFUSED TO DO A TEST DRIVE AND RELIED AND FAULTY COMPUTER INPUT. THIS SERIOUS MALFUNCTION COULD HAVE RESULTED IN MY INJURY OR DEATH OR INJURY AND DEATH TO ANOTHER PARTY. THE DEFECTIVE SHIFTER HAS CAUSED INJURY TO…

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713.2%
ODI 11337341 · 2,200 mi

MY CAR ROLLED INTO A WALL ON THE OTHER SIDE OF A PARKING LOT WHILE I WAS INSIDE THE OPPOSITE BUILDING. THERE IS NO ALERT/INDICATOR/NOTIFICATION THAT THE E-BRAKE IS ENGAGED. THERE ARE ALERTS FOR THE SEAT BELT, AIR BAG, TRUCK/DOOR OPENED, LOW GAS, LIGHTS, ETC. THERE IS EVEN A NOTIFICATION ON THE SCREEN TO REMIND ME TO GRAB MY PHONE AFTER I TURN OFF THE CAR AND OPEN THE DOOR. BUT FOR THE E-BRAKE, WHICH IS A TWO-STEP PROCESS THAT REQUIRES DISCRETE PAUSES BY THE DRIVER, THERE IS NOTHING.THIS IS A SERIOUS DESIGN FLAW, THAT COULD RESULT IN A CAR ROLLI…

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2536.2%
ODI 11490452

Brake pedal sunk to floor. No Brakes at all. Vehicle being brought to VW dealership10/24/ 2022.No warning /lamps, or indications of brake problem.

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1227.9%
ODI 11477372 · 75 mi

The contact owns a 2022 Volkswagen Jetta. The contact stated when he released the hill start assist the brakes seized, causing the vehicle to not move. The contact stated that after several minutes the brakes released. The dealer was contacted and stated that the feature operated as designed. The vehicle was not repaired. The manufacturer was contacted and confirmed that the feature operated as designed. The failure was 75. The VIN was not available.

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1023.3%
ODI 11530613

I would like to report a safety issue with my wife’s new 2023 VW Jetta sedan with standard transmission. It has a hill hold feature that clamps the brakes on for approximately three seconds after you remove your foot from the brake pedal, if you are on a hill. Three seconds is way too long and often causes the following: you see an opening to pull into traffic, move your foot to the accelerator and start letting the clutch out. The car stalls, leaving you in the middle of the road with the electronic parking brake now applied where it was not b…

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1022.7%
ODI 11621453

The Hill Start Assist is overly aggressive in these cars. It doesn't release for 3 seconds after foot brake is not applied. Once it stalls the car and your panicked. Then you apply foot brake to restart the car you get to wait another 3 seconds or you stall again. It is inconsistent in pressure applied and dangerous. I have been driving manual transmission vehicles for near 40 years. Perhaps if I lived in San Francisco it might be of use but, with this activating at the slightest grade it is dangerous! Look around the VW forums I'm not the only…

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13.4%
ODI 11752734

The brake pads that are being used on Volkswagen are semi metallic and that causes the brakes to make a grinding noise which the dealer says is common on volkswagen. The problem you cannot tell if brakes need replacement. I have had my vehicle in service dept twice for the same problem. The noise is a grinding noise and that is a safety hazard. Now I have a warrantey on the entire car and I was told I have to pay 1100 dollars to have it repaired.

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00.0%

No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Seats:Front Assembly:Seat Heater/Cooler28,563–56,463 mi40,250 mi68
ODI 10011265 · 27,000 mi

THE HEATER SEAT CAUGHT ON FIRE.*JB

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ODI 10040917 · 12,000 mi

MY HEATED SEATS CAUGHT FIRE AND BURNT MY ASS.*AK

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ODI 10042483 · 28,000 mi

THE CONSUMER SMELLED SMOKE WHILE TRAVELING WITH THE DRIVER'S SIDE SEAT HEATER ON. THE CONSUMER OPENED THE DRIVER'S SIDE WINDOW AND THE DRIVER'S SEAT CAUGHT ON FIRE AND BURNED THE CONSUMER. *AK *SCC *JB

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Air Bags:Side/Window29,500–79,851 mi50,000 mi39
ODI 10021504 · 17,500 mi

WHILE DRIVING DOWN A DIRT ROAD BETWEEN 45-55 MILES AN HOUR, MY DRIVERS SIDE PASSENGER AIRBAGS DEPLOYED. MANAGING TO PULL OVER TO THE SIDE OF THE ROAD, I GOT OUT OF THE CAR FULLY EXPECTING TO SEE A COW OR HORSE EMBEDDED INTO THE SIDE OF MY CAR. HOWEVER, THERE WAS NO DAMAGE - A PROFESSIONAL INVESTIGATIVE ENGINEER HAS VERIFIED THAT. VOLKSWAGEN IS TAKING NO RESPONSIBILITY DUE TO THE FACT THE SENSOR READS CRASH DATA STORED. FROM THE LOOKS OF THE NUMBER OF SIMILAR COMPLAINTS, I CAN SEE THIS IS NOT THE FIRST TIME A VW JETTA HAS HAD THIS HAPPEN.…

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ODI 10026767 · 35,000 mi

CONSUMER STATES WHILE TRAVELING 45-55 MPH AND WITHOUT ANY INDICATION PASSENGER SIDE AIR BAG DEPLOYED. BECAUSE THE AIRBAGS DEPLOYED IT COST THE CONSUMERS OVER $2000.00 WORTH OF DAMAGES. CONSUMER DEALER NOTIFIED BECAUSE THEY WERE CONCERNED ABOUT THE DEFECTIVE AIRBAGS AND THEY SHOULD NOT BE HELD RESPONSIBLE FOR COST OF REPAIRS.*AK *CB

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ODI 10030121 · 12,700 mi

WHILE DRIVING THE SIDE AND CURTAIN AIR BAGS DEPLOYED INADVERTENTLY. THERE WAS NO COLLISION OF ANY KIND INVOLVED.*AK THE DEALER REFUSED TO FIX THE AIR BAG PROBLEM. *PH *NLM

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Electrical System:Ignition10,000–23,500 mi14,900 mi37
ODI 10000212 · 18,544 mi

COIL PACKS WHICH CONTROL SPARK TO THE ENGINE FAILED ON CYLINDERS #2 AND #4. REPLACED BY DEALER UNDER WARRANTY. FIVE DAYS LATER COIL PACK ON CYLINDER #3 FAILED. ALSO REPLACED BY DEALER. THE COIL PACK FAILURES RESULTED IN A CONSIDERABLE LOSS OF POWER AND A FOUL ODOR FROM THE EXHAUST. IN ADDITION, THE COIL PACK BROKE APART ALLOWING THE ELECTRICAL PARTS TO BE EXPOSED.

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ODI 10000357 · 4,523 mi

FAILURE OF IGNITION COIL. TS

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ODI 10000359 · 14,900 mi

I'VE TAKEN MY 2002 JETTA 1.8T IN ON 3 OCCASIONS TO HAVE AN IGNITION COIL REPLACED, AND I'M STILL RUNNING THE CAR WITH THE FOURTH ORIGINAL IGNITION COIL. THE SERVICE MANAGER EVEN STATED, "IT'S PROBABLY ONLY A MATTER OF TIME BEFORE THE FOURTH GOES BAD, BUT WE AREN'T AUTHORIZED TO REPLACE IT IF IT'S NOT HAVING ANY PROBLEMS."

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Power Train:Automatic Transmission36,725–87,500 mi68,750 mi48
ODI 10003241 · 15,600 mi

TRANSMISSION FAILURE WHILE PASSING ANOTHER VEHICLE AT HIGHWAY SPEED. THE AUTOMATIC TRANSMISSION BEGAN UPSHIFTING AND DOWNSHIFTING BY ITSELF, CAUSING THE ENGINE TO REDLINE AND NEARLY STRANDING OUR VEHICLE IN THE LANE WITH ONCOMING TRAFFIC. THE TRANSMISSION THEN LOCKED THE WHEELS, RENDERING THE CAR IMMOBILE. THIS OCCURRED ON 01/20/03. ONE MONTH PRIOR TO THIS INCIDENT I REPORTED TO VW THAT I WAS HAVING PROBLEMS WITH MY TRANSMISSION NOT SHIFTING INTO REVERSE FROM PARK-THIS OCCURRED TWICE ON THE SAME DAY. ON 12/19/03 VW INSPECTED MY TRANSMISSION. …

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ODI 10008239 · 5,600 mi

I PURCHASED THIS CAR FOR MY DAUGHTER. THE MAJOR PROBLEMS ARE COMPLAINTS OF HAVING TROUBLE STOPPING. I WAS CONCERNED SO I DROVE IT AND IMMEDIATELY I HEARD A GRINDING NOISE AND FELT A VIBRATION WHILE APPLYING THE BRAKES. I TOOK IT TO A LOCAL FIRESTONE TIRE AND THEY FELT THE VIBRATION AND HEARD THE GRINDING NOISE BUT THE BRAKE PADS LOOKED GOOD SO THEY ADVISED ME TO TAKE IT TO THE DEALER, AS IT WAS PROBABLY A WARRANTY ISSUE. I TOOK IT TO THE DEALER AND THEY CHARGED ME $37.00 TO TELL ME THAT THE ROTORS WERE WARPED AND IT'S NOT COVERED BY WARR…

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ODI 10047493 · 34,000 mi

EPC WARNING LIGHT CAME ON WHILE DRIVING. WHEN THIS OCCURRED, TAIL LIGHTS AND BRAKE LIGHTS WERE NOT FUNCTIONING. WHEN I ARRIVED AT MY DESTINATION I PARKED MY CAR AS USUAL. WHEN I RETURNED TO MY CAR, IT STARTED, BUT I COULD NOT SHIFT OUT OF PARK. I CALLED THE ROADSIDE ASSISTANCE NUMBER. THEY INSTRUCTED ME TO HIT THE BRAKE WITH MY FOOT AS HARD AS POSSIBLE. THIS ALLOWED ME TO SHIFT OUT OF PARK. THEY ALSO SUGGESTED THAT I TAKE MY CAR TO THE DEALER AS SOON AS POSSIBLE FOR SERVICE. *LA

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Electrical System50,000–116,000 mi80,000 mi41
ODI 10003138 · 19,520 mi

BAD COILS! IN OCTOBER OF 2002, MY 2002 JETTA 1.8T BROKE DOWN. I WAS TOLD THAT COIL #3 HAD BURNT OUT. WHEN I ASKED THE DEALER WHY THIS OCCURRED, I WAS TOLD IT WAS A FLUKE. I HAD NOT REALIZED THAT I HAD BEEN LIED TO. ON DECEMBER 24, 2002 MY CAR BROKE DOWN AGAIN. NOW COIL #4 HAD BURNT OUT. THIS TIME I WAS TOLD THAT IT IS A REOCCURRING PROBLEM IN 2002 JETTAS WITH 1.8T ENGINES. I ASKED IF ALL COILS COULD BE REPLACED BUT WAS TOLD NO. I WAS TOLD THAT I JUST HAVE TO WAIT FOR MY CAR TO BREAK DOWN AGAIN AND IT PROBABLY WOULD. WHY IS THERE NO RE…

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ODI 10004944 · 5,000 mi

COIL PACK FAILED ON VOLKSWAGEN JETTA 2002, LUCKILY IT DIED ON START UP AND NOT WHILE TRAVELING. CAR HAS 4 COIL PACKS, DEALER ONLY REPACED ONE. VW HAS NUMEROUS CARS WITH SAME FAILURE, NUMEROUS TIMES. REQUESTED THEY REPLACE ALL COIL PACKS, THEY SAID NO. THEY AGREED WITH ME THAT THERE IS A GOOD CHANCE CAR WILL FAIL AGAIN. WHAT HAPPENS IF IT FAILS WHILE DRIVING ON THE HIGHWAY ? !

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ODI 10005789 · 9,000 mi

THE COILS ON MY 2002 VOLKSWAGEN JETTA GLS 1.8T ARE BURNING OUT. VOLKSWAGEN OF AMERICA HAS INFORMED ME THAT RATHER THAN REPLACE ALL 4 COILS, I MUST WAIT UNTIL EACH COIL BURNS OUT BEFORE THEY WILL REPLACE IT. I HAVE A LETTER FROM THEM AS WELL STATING THEY ARE AWARE OF THE PROBLEM BUT CAN NOT DO ANYTHING MORE ABOUT IT DUE TO A LACK OF COILS IN STOCK. I GUESS THE LETTER IS A WAY TO SHUT THE CUSTOMERS UP. APPARENTLY THIS IS HAPPENING TO OVER 500,000 PEOPLE LAST I HEARD. I WANT THIS COMPLAINT LOGGED AND A PERSONAL NOTE ADDED AND DIRECTED TO VOLKSWAGE…

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Engine And Engine Cooling15,704–86,025 mi62,500 mi32
ODI 10001197 · 12,500 mi

WHILE DRIVING THE ENGINE LIGHT CAME ON AND VEHICLE LOST ALL POWER. THE DRIVER HAD VEHICLE TOWED TO THE DEALERSHIP, WHO INDICATED THAT THE SPARK COIL HAD SHORTED OUT. THIS IS A COMMON PROBLEM PER DEALERSHIP. TS

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ODI 10004478 · 17,000 mi

WHEN VEHICLE WAS AT AN IDLE, IT STARTED SHAKING AND THE ENGINE LIGHT WAS FLASHING. CONSUMER HAD VEHICLE TOWED. THE DEALERSHIP INDICATED THAT THIS WAS CAUSED BY THE CYLINDER COIL GOING BAD. PLEASE PROVIDE MORE DETAILS. TS

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ODI 10025882 · 3,922 mi

I PURCHASED THE 2002 1.8T VOLKSWAGEN JETTA ON 1/09/02. MY SERVICE RECORD BEGINS ON 1/23/02. FROM DAY ONE, I HAVE POINTED OUT THAT THIS CAR LEAKS/HAS WIND NOISE FROM DOORS/WINDOWS. SEALS WERE REPLACED ON DRIVERS SIDE DOORS ON 6/27/02. LEAKAGE/MOISTURE TO DATE, IS AN ISSUE. NOW THERE IS VISIBLE WATER DAMAGE AND MOLD GROWING ALONG DRIVERS SIDE. ISSUE- POOR QUALITY PRODUCT. DANGEROUS MOLD GROWING-HEALTH FACTOR! IGNITION COIL FAILURE TWICE! RADIO HAS BLOWN TWICE- FAULTY WIRING! CAR LUNGES WHEN STARTED OR HARD TO STOP ONCE RUNNING. MY SITU…

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Air Bags35,000–108,154 mi55,000 mi25
ODI 10026357 · 35,000 mi

WHILE DRIVING AT NORMAL SPEED, THE PASSENGER SIDE AND CURTAIN AIR BAG DEPLOYED OVER THE CONSUMER. DEALER NOTIFIED. *AK THE TWO RIGHT AIR BAGS DEPLOYED WITHOUT WARNING. *SCC *JB

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ODI 10026738 · 35,000 mi

WHILE DRIVING PASSENGER SIDE CURTAIN AIRBAG DEPLOYED PREMATURELY. VEHICLE WAS NOT IN AN ACCIDENT.*AK

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ODI 10053086 · 24,000 mi

I WAS INVOLVED IN AN ACCIDENT IN MY 2002 VOLKSWAGEN JETTA GLI. THE REASON I PURCHASED THE CAR WAS BECAUSE OF HOW SAFE THEY WERE SUPPOSED TO BE. THEY HAVE AIRBAGS THAT COME FROM THE SIDES OF THE SEATS, DOWN FROM THE HEADLINER, AND FROM THE DASH. I HIT A CEMENT WALL AND TOTALED MY CAR, AND NONE OF THE AIRBAGS WENT OFF. NOBODY WAS INJURED, BUT THE AIRBAGS SHOULD HAVE STILL DEPLOYED.

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Visibility:Power Window Devices And Controls14,817–56,000 mi28,660 mi13
ODI 10018863 · 1,000 mi

I HAD BOTH THE PASSENGER SIDE WINDOW AND THE DRIVER SIDE WINDOW FALL INTO THE DOOR FRAME WITHIN A MATTER OF MONTHS. BOTH TIMES THE WINDOWS WERE FIXED, HOWEVER, THEY WERE RELUCTANT TO FIX THE PROBLEM AS IF IT HAD BEEN MY FAULT. I HAVE A SMALL CHILD AND I DON'T THINK HE APPRECIATES ASPHYXIATION FROM SO MUCH WIND IN HIS FACE ON THE LONG DRIVES TO THE DEALER TO BE REPLACED. THIS IS JUST ONE OF THE PROBLEMS ON THIS CAR, THE CLUTCH GETS STUCK (REPAIRED TWICE), THE SUNROOF TRIM BROKE OFF AND NEEDED TO BE REPLACED, THE ENGINE MAKES A RATTLING NOISE W…

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ODI 10058283 · 85 mi

I BOUGHT THE CAR 3 DAYS LATER THE PROBLEM(S) STARTED. AND THEY HAVE BEEN GOING EVER SINCE. SHIFTING HARD, DISPLAY LIGHTS, WOULD NOT START, WONDOWS WOULD NOT ROLL DOWN, OR IFF THEY DID, THEY MADE A LOUD THUD. *AK

Look up ODI 10058283 at NHTSA ↗

ODI 10070890 · 14,817 mi

THIS CAR HAS HAD TOO MANY SERIOUS PROBLEMS TO BE LIMITED TO THIS SMALL SPACE. IT IS CLEARLY A LEMON. THESE PROBLEMS SUBSTANTIALLY IMPAIR THE USE AND VALUE OF THE VEHICLE. THE CAR RECEIVED A NEW TRANSMISSION YESTERDAY AFTER WE HAD REPORTED 3 PREVIOUS TIMES THAT THERE IT REMAINED IN REVERSE AFTER SHIFTING INTO DRIVE. EACH TIME WE WERE TOLD IT WAS UNREPRODUCEABLE AND THE COMPLAINT WAS NEVER NOTED ON THE WORK ORDERS. FINALLY, THE DEALERSHIP DID RELENT AND REPLACE THE TRANSMISSION. WE ENCOUNTERED THE SAME TYPE OF TREATMENT WITH THE ENGINE BURNING …

Look up ODI 10070890 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

1 reports2024-112026-10

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-110None

No examples available for this selection.

2024-120None

No examples available for this selection.

2025-010None

No examples available for this selection.

2025-020None

No examples available for this selection.

2025-030None

No examples available for this selection.

2025-040None

No examples available for this selection.

2025-050None

No examples available for this selection.

2025-060None

No examples available for this selection.

2025-070None

No examples available for this selection.

2025-080None

No examples available for this selection.

2025-090None

No examples available for this selection.

2025-100None

No examples available for this selection.

2025-110None

No examples available for this selection.

2025-120None

No examples available for this selection.

2026-010None

No examples available for this selection.

2026-020None

No examples available for this selection.

2026-030None

No examples available for this selection.

2026-040None

No examples available for this selection.

2026-050None

No examples available for this selection.

2026-060None

No examples available for this selection.

2026-070None

No examples available for this selection.

2026-080None

No examples available for this selection.

2026-090None

No examples available for this selection.

2026-10 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 235 reports

2022: 28 complaints · 2023: 35 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
202241528
2023122835
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
20224300
20234300

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentSeats:Front Assembly:Seat Heater/CoolerAir Bags:Side/WindowElectrical System:IgnitionPower Train:Automatic TransmissionElectrical SystemEngine And Engine CoolingAir BagsVisibility:Power Window Devices And Controls
Seats:Front Assembly:Seat Heater/Cooler—00
1
ODI 10092935 · 97 mi

VEHICLE WAS EQUIPPED WITH AN ASR LIGHT AND WHEN DRIVING ON A SMOOTH ROAD THE ASR LIGHT WILL COME ON ,AND THE VEHICLE WILL DOWN SHIFT. TOOK VEHICLE TO THE DEALER, AND WAS TOLD THAT AFTER EXAMINING THE VEHICLE THERE WAS NOTHING THEY COULD DO. THEY WERE COMPLETELY BAFFLED, CLEARED OUT THE CODES, AND REPLACED THE BRAKE LIGHT MODULES, BUT WERE UNABLE TO SOLVE THE TRANSMISSION PROBLEM. ALSO, HEATED SEATS OVERHEATED. CONSUMER WA S FURIOUS. *AK

Look up ODI 10092935 at NHTSA ↗

0000
Air Bags:Side/Window0—00
1
ODI 10088081 · 14,795 mi

AFTER I WAS PULLED OUT OF A PARKING SPOT, THE DOORS CLICKED AS IF THEY WERE GOING TO LOCK AUTOMATICALLY AS THEY NORMALLY DO AT 10 MPH. THE CLICK SOUNDED FUNNY, SO I LOOKED AT THE DOOR LOCKS AND NOTICED THAT THEY HADN'T LOCKED. SOON THEREAFTER, THE BATTERY ON THE CAR STOPPED, WHICH I NOTICED BECAUSE I COULDN'T ACCELERATE AND I COULDN'T TURN THE STEERING WHEEL. I STARTED THE CAR AGAIN, WITHOUT A PROBLEM. THE AIRBAG LIGHT WENT ON AND STAYED ON AND I NOTICED THAT THE LIGHTS IN THE BACK SEAT OVER THE DOORS STAYED ON THOUGH. I TRAVELED TO MY NEXT STO…

Look up ODI 10088081 at NHTSA ↗

0
1
ODI 10278518 · 103,256 mi

I HAVE A 2002 VOLKSWAGEN JETTA THIS MORNING WHILE DRIVING MY CAR TO WORK IN HOUSTON TEXAS ON INTERSTATE 59 SOUTH MY DRIVERSIDE WINDOW AIRBAG DEPLOYED AS WELL AS THE SEAT AIRBAG. AFTER GETTING TO THE SIDE OF THE ROAD MY CAR CRANKED BACK UP AND I GOT OUT TO INSPECT IF THERE WAS ANY DAMAGES. I FOUND NO DAMAGES ON THE CAR AND THE AIR BAG DEPLOYED FOR NO REASON. I AM LUCKY I DID NOT SWERVE OR THERE WOULD HAVE BEEN A HUGE WRECK. I BELIEVE THERE SHOULD BE A RECALL ON ALL OF THESE 2002 JETTA SINCE THERE HAVE BEEN SO MANY OCCURRENCES OF THIS HAPPENING. …

Look up ODI 10278518 at NHTSA ↗

0
Electrical System:Ignition00—0000
1
ODI 10048808

I HAVE A 2002 1.8T VOLKSWAGEN JETTA - I HAVE EXPERIENCED NUMEROUS FAILURES. 1)RADIO HAS FAILED TWICE - IN EACH INSTANCE FAULT WAS TRACED TO A FUSE - FOLLOWING RADIO FAILURE I EXPERIENCED REPEATED DEAD BATTERIES UNTIL THE RADIO WAS REPAIRED. 2) ABS FAILURE DETECTED WHEN I WAS GETTING MY RADIO FIXED THE SECOND TIME 3)VEHICLE HAS FAILED TO START ON TWO OCCASIONS - I WAIT A MINUTE AND TRY AGAIN - IT WORKED 4)MY WINDOW FELL INTO THE DOOR 5)I EXPERIENCED AN ACTIVATION OF NUMEROUS ENGINE FAULT LIGHTS THAT RESET FOLLOWING …

Look up ODI 10048808 at NHTSA ↗

Power Train:Automatic Transmission
1
ODI 10092935 · 97 mi

VEHICLE WAS EQUIPPED WITH AN ASR LIGHT AND WHEN DRIVING ON A SMOOTH ROAD THE ASR LIGHT WILL COME ON ,AND THE VEHICLE WILL DOWN SHIFT. TOOK VEHICLE TO THE DEALER, AND WAS TOLD THAT AFTER EXAMINING THE VEHICLE THERE WAS NOTHING THEY COULD DO. THEY WERE COMPLETELY BAFFLED, CLEARED OUT THE CODES, AND REPLACED THE BRAKE LIGHT MODULES, BUT WERE UNABLE TO SOLVE THE TRANSMISSION PROBLEM. ALSO, HEATED SEATS OVERHEATED. CONSUMER WA S FURIOUS. *AK

Look up ODI 10092935 at NHTSA ↗

00—
1
ODI 10047493 · 34,000 mi

EPC WARNING LIGHT CAME ON WHILE DRIVING. WHEN THIS OCCURRED, TAIL LIGHTS AND BRAKE LIGHTS WERE NOT FUNCTIONING. WHEN I ARRIVED AT MY DESTINATION I PARKED MY CAR AS USUAL. WHEN I RETURNED TO MY CAR, IT STARTED, BUT I COULD NOT SHIFT OUT OF PARK. I CALLED THE ROADSIDE ASSISTANCE NUMBER. THEY INSTRUCTED ME TO HIT THE BRAKE WITH MY FOOT AS HARD AS POSSIBLE. THIS ALLOWED ME TO SHIFT OUT OF PARK. THEY ALSO SUGGESTED THAT I TAKE MY CAR TO THE DEALER AS SOON AS POSSIBLE FOR SERVICE. *LA

Look up ODI 10047493 at NHTSA ↗

2
ODI 10058283 · 85 mi

I BOUGHT THE CAR 3 DAYS LATER THE PROBLEM(S) STARTED. AND THEY HAVE BEEN GOING EVER SINCE. SHIFTING HARD, DISPLAY LIGHTS, WOULD NOT START, WONDOWS WOULD NOT ROLL DOWN, OR IFF THEY DID, THEY MADE A LOUD THUD. *AK

Look up ODI 10058283 at NHTSA ↗

ODI 10228140 · 72,501 mi

I PURCHASED THE 2002 VOLKSWAGEN JETTA IN AUGUST OF 2006. THE FIRST SET OF REPAIRS WAS ON 3/2007 AT 64,332 MI CHECK ENGINE LIGHT MULITPLE MISFIRES: P0300, P0301, P0302, P0303, P0304 REPLACED IGNITION COILS COST: $200.11 SECOND REPAIR TOOK PLACE IN APRIL OF 2007 TOOK CAR IN FOR RECALL - REPLACEMENT OF BRAKE LIGHT SWITCH CHECK ENGLINE LIGHT WAS BACK ON - REPLACED TEMP. SENSOR COST: $199.33 CAR WAS JERKING INTO GEAR, DOWNSHIFTING HARD AND SLUGGISH. BROUGHT CAR INTO DEALSERHSIP IN APRIL 2008 WORN STRUT BRUSHINGS NEEDS REAR PADS…

Look up ODI 10228140 at NHTSA ↗

1
ODI 10132010 · 25,500 mi

I WAS DRIVING TO WORK WHEN MY 2002 VOKLSWAGEN JETTA HIT A BUMP IN THE ROAD/POTHOLE AND THE PASSENGER AIRBAG WENT OFF. I GOT OUT TO INSPECT IF I HIT ANYTHING SINCE I WASN'T SURE BECAUSE OF THE AIRBAG GOING OFF. I GOT OUT OF THE CAR AND THERE WAS NOTHING IN THE ROAD BESIDES A POTHOLE THAT EVERYONE ELSE HIT AS WELL ON THE OFF RAMP. THERE WAS NOT A SCRATCH OF DAMAGE OR ANY IMPACT AT ALL. I JUST BOUGHT THIS CAR A LITTLE OVER 2 MONTHS AGO AND IT WAS ALREADY BACK TO THE DEALER FOR A BROKEN POWER WINDOW AND TWICE FOR THE TRANSMISSION. I AM FED UP…

Look up ODI 10132010 at NHTSA ↗

2
ODI 10058283 · 85 mi

I BOUGHT THE CAR 3 DAYS LATER THE PROBLEM(S) STARTED. AND THEY HAVE BEEN GOING EVER SINCE. SHIFTING HARD, DISPLAY LIGHTS, WOULD NOT START, WONDOWS WOULD NOT ROLL DOWN, OR IFF THEY DID, THEY MADE A LOUD THUD. *AK

Look up ODI 10058283 at NHTSA ↗

ODI 10132010 · 25,500 mi

I WAS DRIVING TO WORK WHEN MY 2002 VOKLSWAGEN JETTA HIT A BUMP IN THE ROAD/POTHOLE AND THE PASSENGER AIRBAG WENT OFF. I GOT OUT TO INSPECT IF I HIT ANYTHING SINCE I WASN'T SURE BECAUSE OF THE AIRBAG GOING OFF. I GOT OUT OF THE CAR AND THERE WAS NOTHING IN THE ROAD BESIDES A POTHOLE THAT EVERYONE ELSE HIT AS WELL ON THE OFF RAMP. THERE WAS NOT A SCRATCH OF DAMAGE OR ANY IMPACT AT ALL. I JUST BOUGHT THIS CAR A LITTLE OVER 2 MONTHS AGO AND IT WAS ALREADY BACK TO THE DEALER FOR A BROKEN POWER WINDOW AND TWICE FOR THE TRANSMISSION. I AM FED UP…

Look up ODI 10132010 at NHTSA ↗

Electrical System0
1
ODI 10088081 · 14,795 mi

AFTER I WAS PULLED OUT OF A PARKING SPOT, THE DOORS CLICKED AS IF THEY WERE GOING TO LOCK AUTOMATICALLY AS THEY NORMALLY DO AT 10 MPH. THE CLICK SOUNDED FUNNY, SO I LOOKED AT THE DOOR LOCKS AND NOTICED THAT THEY HADN'T LOCKED. SOON THEREAFTER, THE BATTERY ON THE CAR STOPPED, WHICH I NOTICED BECAUSE I COULDN'T ACCELERATE AND I COULDN'T TURN THE STEERING WHEEL. I STARTED THE CAR AGAIN, WITHOUT A PROBLEM. THE AIRBAG LIGHT WENT ON AND STAYED ON AND I NOTICED THAT THE LIGHTS IN THE BACK SEAT OVER THE DOORS STAYED ON THOUGH. I TRAVELED TO MY NEXT STO…

Look up ODI 10088081 at NHTSA ↗

0
1
ODI 10047493 · 34,000 mi

EPC WARNING LIGHT CAME ON WHILE DRIVING. WHEN THIS OCCURRED, TAIL LIGHTS AND BRAKE LIGHTS WERE NOT FUNCTIONING. WHEN I ARRIVED AT MY DESTINATION I PARKED MY CAR AS USUAL. WHEN I RETURNED TO MY CAR, IT STARTED, BUT I COULD NOT SHIFT OUT OF PARK. I CALLED THE ROADSIDE ASSISTANCE NUMBER. THEY INSTRUCTED ME TO HIT THE BRAKE WITH MY FOOT AS HARD AS POSSIBLE. THIS ALLOWED ME TO SHIFT OUT OF PARK. THEY ALSO SUGGESTED THAT I TAKE MY CAR TO THE DEALER AS SOON AS POSSIBLE FOR SERVICE. *LA

Look up ODI 10047493 at NHTSA ↗

—
3
ODI 10170044 · 92,000 mi

WAY TO MANY TO LIST HERE. I HAVE HAD PROBLEMS FROM THE START. MORE THAN $7000 WORTH OF REPAIR (PLUS MORE THAT WAS COVERED BY WARR) THE FINAL ITEM THAT CAUSED ME TO SAY I WOULD NEVER CONSIDER ANOTHER VW PRODUCT WAS THE ENGINE DAMAGE CAUSED BY A TIMING BELT FAILURE. ALL SERVICES WERE PERFORMED AT THE DEALERSHIP. THE USERS MANUAL STATES INSPECTION OF THE BELT AT SERVICES (THAT I PAID FOR) AND REPLACEMENT AT 120,000 MILES. I ONLY HAD 92,000 MILES. IT WILL COST $5,000 TO REPAIR THE ENGINE. IT IS NOT COST EFFECTIVE TO REPAIR THIS CAR. IT WAS A G…

Look up ODI 10170044 at NHTSA ↗

ODI 10184235 · 96,626 mi

(1) MANY ELECTRICAL ANOMALIES. LOSS OF AIR CONDITION. DEALERSHIP ADVISES IT IS COOLANT MIGRATION CAUSING ELECTRICAL/POWER PROBLEMS. COOLANT MIGRATING FROM COOLANT BOTTLE INTO THE ELECTRICAL HARNESS AND INTO ALL ELECTRICAL SYSTEMS. (2)COOLANT MIGRATION HAS CAUSED SEVERE ELECTRICAL PROBLEMS AND THE VEHICLE MUST BE RE-WIRED. COST TO ME $310.-TO BE DETERMINED(PROBABLY 6-10,000$) (3)DEALERSHIP REFUSED TO ASSIST WITH GETTING VW OF AMERICA TO CORRECT THE PROBLEM AT THEIR COST. VW OF AMERICA REFUSED TO CORRECT THE PROBLEM AT MY REQUEST. VW HAS …

Look up ODI 10184235 at NHTSA ↗

ODI 10614461 · 120,000 mi

THE CAR TAKES 15 MINUTES TO HEAT UP TO 190, OTHERWISE THE CAR WON'T DRIVE FORWARD IN PROPER GEAR WITHOUT JERKING. IT DRIVES LIKE IT IS A STICK SHIFT INSTEAD OF AN AUTOMATIC CHANGING GEAR ON IT'S OWN. THE CAR STOPS WITHOUT ME PRESSING THE BRAKES AND SOMETIMES JUST TURNS OFF UNEXPECTEDLY. IT SMELLS LIKE GASOLINE IN THE CAR. THE CD PLAYER, CLOCK AND VEHICLE ELECTRICAL MALFUNCTIONS ON AND OFF. THE ENGINE LIGHT STAYS ON. AUTONATION PERFORMED A MULTI POINT INSPECTION AND SAYS THE CAR NEEDS A TIMING BELT, COOLANT FLANGE AND AFTER RUN PUMP, AND ROLLERS…

Look up ODI 10614461 at NHTSA ↗

2
ODI 10455825 · 108,154 mi

WHEN BACKING OUT OF MY DRIVEWAY MY DRIVERS SIDE AIRBAG DEPLOYED FOR NO REASON. I DIDN'T HIT ANYTHING. NOW THE ENGINE STARTS THEN STALLS. ALL DASH LIGHTS ARE NOW OUT. *JS

Look up ODI 10455825 at NHTSA ↗

ODI 10637624 · 57,000 mi

I PURCHASED A CERTIFIED USED VEHICLE IN 2006 FROM A VOLKSWAGEN DEALER IN VIRGINIA (VOLKSWAGEN OF DULLES). TWO MONTHS AFTER THE VEHICLE PURCHASE, WE NOTICED THE CAR ELECTRICAL SYSTEM SHUT DOWN WHILE APPROACHING A STOP SIGN IN RESTON, VA. THE LOCAL DEALER ATTRIBUTED IT TO A FUEL SYSTEM PROBLEM AND CHARGED US FOR A THROTTLE BODY CLEANING.? OVER THE COURSE OF TWO YEARS, WE HAD MULTIPLE ELECTRICAL SHUTDOWNS, SOME AT HIGH SPEED ON THE HIGHWAY AT NIGHT WHEN THE VEHICLE'S HEADLIGHTS WOULD GO OUT AND THE ENGINE WOULD DIE. AT ONE POINT THE DEALE…

Look up ODI 10637624 at NHTSA ↗

1
ODI 10170044 · 92,000 mi

WAY TO MANY TO LIST HERE. I HAVE HAD PROBLEMS FROM THE START. MORE THAN $7000 WORTH OF REPAIR (PLUS MORE THAT WAS COVERED BY WARR) THE FINAL ITEM THAT CAUSED ME TO SAY I WOULD NEVER CONSIDER ANOTHER VW PRODUCT WAS THE ENGINE DAMAGE CAUSED BY A TIMING BELT FAILURE. ALL SERVICES WERE PERFORMED AT THE DEALERSHIP. THE USERS MANUAL STATES INSPECTION OF THE BELT AT SERVICES (THAT I PAID FOR) AND REPLACEMENT AT 120,000 MILES. I ONLY HAD 92,000 MILES. IT WILL COST $5,000 TO REPAIR THE ENGINE. IT IS NOT COST EFFECTIVE TO REPAIR THIS CAR. IT WAS A G…

Look up ODI 10170044 at NHTSA ↗

Engine And Engine Cooling000
2
ODI 10058283 · 85 mi

I BOUGHT THE CAR 3 DAYS LATER THE PROBLEM(S) STARTED. AND THEY HAVE BEEN GOING EVER SINCE. SHIFTING HARD, DISPLAY LIGHTS, WOULD NOT START, WONDOWS WOULD NOT ROLL DOWN, OR IFF THEY DID, THEY MADE A LOUD THUD. *AK

Look up ODI 10058283 at NHTSA ↗

ODI 10228140 · 72,501 mi

I PURCHASED THE 2002 VOLKSWAGEN JETTA IN AUGUST OF 2006. THE FIRST SET OF REPAIRS WAS ON 3/2007 AT 64,332 MI CHECK ENGINE LIGHT MULITPLE MISFIRES: P0300, P0301, P0302, P0303, P0304 REPLACED IGNITION COILS COST: $200.11 SECOND REPAIR TOOK PLACE IN APRIL OF 2007 TOOK CAR IN FOR RECALL - REPLACEMENT OF BRAKE LIGHT SWITCH CHECK ENGLINE LIGHT WAS BACK ON - REPLACED TEMP. SENSOR COST: $199.33 CAR WAS JERKING INTO GEAR, DOWNSHIFTING HARD AND SLUGGISH. BROUGHT CAR INTO DEALSERHSIP IN APRIL 2008 WORN STRUT BRUSHINGS NEEDS REAR PADS…

Look up ODI 10228140 at NHTSA ↗

3
ODI 10170044 · 92,000 mi

WAY TO MANY TO LIST HERE. I HAVE HAD PROBLEMS FROM THE START. MORE THAN $7000 WORTH OF REPAIR (PLUS MORE THAT WAS COVERED BY WARR) THE FINAL ITEM THAT CAUSED ME TO SAY I WOULD NEVER CONSIDER ANOTHER VW PRODUCT WAS THE ENGINE DAMAGE CAUSED BY A TIMING BELT FAILURE. ALL SERVICES WERE PERFORMED AT THE DEALERSHIP. THE USERS MANUAL STATES INSPECTION OF THE BELT AT SERVICES (THAT I PAID FOR) AND REPLACEMENT AT 120,000 MILES. I ONLY HAD 92,000 MILES. IT WILL COST $5,000 TO REPAIR THE ENGINE. IT IS NOT COST EFFECTIVE TO REPAIR THIS CAR. IT WAS A G…

Look up ODI 10170044 at NHTSA ↗

ODI 10184235 · 96,626 mi

(1) MANY ELECTRICAL ANOMALIES. LOSS OF AIR CONDITION. DEALERSHIP ADVISES IT IS COOLANT MIGRATION CAUSING ELECTRICAL/POWER PROBLEMS. COOLANT MIGRATING FROM COOLANT BOTTLE INTO THE ELECTRICAL HARNESS AND INTO ALL ELECTRICAL SYSTEMS. (2)COOLANT MIGRATION HAS CAUSED SEVERE ELECTRICAL PROBLEMS AND THE VEHICLE MUST BE RE-WIRED. COST TO ME $310.-TO BE DETERMINED(PROBABLY 6-10,000$) (3)DEALERSHIP REFUSED TO ASSIST WITH GETTING VW OF AMERICA TO CORRECT THE PROBLEM AT THEIR COST. VW OF AMERICA REFUSED TO CORRECT THE PROBLEM AT MY REQUEST. VW HAS …

Look up ODI 10184235 at NHTSA ↗

ODI 10614461 · 120,000 mi

THE CAR TAKES 15 MINUTES TO HEAT UP TO 190, OTHERWISE THE CAR WON'T DRIVE FORWARD IN PROPER GEAR WITHOUT JERKING. IT DRIVES LIKE IT IS A STICK SHIFT INSTEAD OF AN AUTOMATIC CHANGING GEAR ON IT'S OWN. THE CAR STOPS WITHOUT ME PRESSING THE BRAKES AND SOMETIMES JUST TURNS OFF UNEXPECTEDLY. IT SMELLS LIKE GASOLINE IN THE CAR. THE CD PLAYER, CLOCK AND VEHICLE ELECTRICAL MALFUNCTIONS ON AND OFF. THE ENGINE LIGHT STAYS ON. AUTONATION PERFORMED A MULTI POINT INSPECTION AND SAYS THE CAR NEEDS A TIMING BELT, COOLANT FLANGE AND AFTER RUN PUMP, AND ROLLERS…

Look up ODI 10614461 at NHTSA ↗

—0
3
ODI 10058283 · 85 mi

I BOUGHT THE CAR 3 DAYS LATER THE PROBLEM(S) STARTED. AND THEY HAVE BEEN GOING EVER SINCE. SHIFTING HARD, DISPLAY LIGHTS, WOULD NOT START, WONDOWS WOULD NOT ROLL DOWN, OR IFF THEY DID, THEY MADE A LOUD THUD. *AK

Look up ODI 10058283 at NHTSA ↗

ODI 10070890 · 14,817 mi

THIS CAR HAS HAD TOO MANY SERIOUS PROBLEMS TO BE LIMITED TO THIS SMALL SPACE. IT IS CLEARLY A LEMON. THESE PROBLEMS SUBSTANTIALLY IMPAIR THE USE AND VALUE OF THE VEHICLE. THE CAR RECEIVED A NEW TRANSMISSION YESTERDAY AFTER WE HAD REPORTED 3 PREVIOUS TIMES THAT THERE IT REMAINED IN REVERSE AFTER SHIFTING INTO DRIVE. EACH TIME WE WERE TOLD IT WAS UNREPRODUCEABLE AND THE COMPLAINT WAS NEVER NOTED ON THE WORK ORDERS. FINALLY, THE DEALERSHIP DID RELENT AND REPLACE THE TRANSMISSION. WE ENCOUNTERED THE SAME TYPE OF TREATMENT WITH THE ENGINE BURNING …

Look up ODI 10070890 at NHTSA ↗

ODI 10170044 · 92,000 mi

WAY TO MANY TO LIST HERE. I HAVE HAD PROBLEMS FROM THE START. MORE THAN $7000 WORTH OF REPAIR (PLUS MORE THAT WAS COVERED BY WARR) THE FINAL ITEM THAT CAUSED ME TO SAY I WOULD NEVER CONSIDER ANOTHER VW PRODUCT WAS THE ENGINE DAMAGE CAUSED BY A TIMING BELT FAILURE. ALL SERVICES WERE PERFORMED AT THE DEALERSHIP. THE USERS MANUAL STATES INSPECTION OF THE BELT AT SERVICES (THAT I PAID FOR) AND REPLACEMENT AT 120,000 MILES. I ONLY HAD 92,000 MILES. IT WILL COST $5,000 TO REPAIR THE ENGINE. IT IS NOT COST EFFECTIVE TO REPAIR THIS CAR. IT WAS A G…

Look up ODI 10170044 at NHTSA ↗

Air Bags0
1
ODI 10278518 · 103,256 mi

I HAVE A 2002 VOLKSWAGEN JETTA THIS MORNING WHILE DRIVING MY CAR TO WORK IN HOUSTON TEXAS ON INTERSTATE 59 SOUTH MY DRIVERSIDE WINDOW AIRBAG DEPLOYED AS WELL AS THE SEAT AIRBAG. AFTER GETTING TO THE SIDE OF THE ROAD MY CAR CRANKED BACK UP AND I GOT OUT TO INSPECT IF THERE WAS ANY DAMAGES. I FOUND NO DAMAGES ON THE CAR AND THE AIR BAG DEPLOYED FOR NO REASON. I AM LUCKY I DID NOT SWERVE OR THERE WOULD HAVE BEEN A HUGE WRECK. I BELIEVE THERE SHOULD BE A RECALL ON ALL OF THESE 2002 JETTA SINCE THERE HAVE BEEN SO MANY OCCURRENCES OF THIS HAPPENING. …

Look up ODI 10278518 at NHTSA ↗

0
1
ODI 10132010 · 25,500 mi

I WAS DRIVING TO WORK WHEN MY 2002 VOKLSWAGEN JETTA HIT A BUMP IN THE ROAD/POTHOLE AND THE PASSENGER AIRBAG WENT OFF. I GOT OUT TO INSPECT IF I HIT ANYTHING SINCE I WASN'T SURE BECAUSE OF THE AIRBAG GOING OFF. I GOT OUT OF THE CAR AND THERE WAS NOTHING IN THE ROAD BESIDES A POTHOLE THAT EVERYONE ELSE HIT AS WELL ON THE OFF RAMP. THERE WAS NOT A SCRATCH OF DAMAGE OR ANY IMPACT AT ALL. I JUST BOUGHT THIS CAR A LITTLE OVER 2 MONTHS AGO AND IT WAS ALREADY BACK TO THE DEALER FOR A BROKEN POWER WINDOW AND TWICE FOR THE TRANSMISSION. I AM FED UP…

Look up ODI 10132010 at NHTSA ↗

2
ODI 10455825 · 108,154 mi

WHEN BACKING OUT OF MY DRIVEWAY MY DRIVERS SIDE AIRBAG DEPLOYED FOR NO REASON. I DIDN'T HIT ANYTHING. NOW THE ENGINE STARTS THEN STALLS. ALL DASH LIGHTS ARE NOW OUT. *JS

Look up ODI 10455825 at NHTSA ↗

ODI 10637624 · 57,000 mi

I PURCHASED A CERTIFIED USED VEHICLE IN 2006 FROM A VOLKSWAGEN DEALER IN VIRGINIA (VOLKSWAGEN OF DULLES). TWO MONTHS AFTER THE VEHICLE PURCHASE, WE NOTICED THE CAR ELECTRICAL SYSTEM SHUT DOWN WHILE APPROACHING A STOP SIGN IN RESTON, VA. THE LOCAL DEALER ATTRIBUTED IT TO A FUEL SYSTEM PROBLEM AND CHARGED US FOR A THROTTLE BODY CLEANING.? OVER THE COURSE OF TWO YEARS, WE HAD MULTIPLE ELECTRICAL SHUTDOWNS, SOME AT HIGH SPEED ON THE HIGHWAY AT NIGHT WHEN THE VEHICLE'S HEADLIGHTS WOULD GO OUT AND THE ENGINE WOULD DIE. AT ONE POINT THE DEALE…

Look up ODI 10637624 at NHTSA ↗

0—
1
ODI 10132010 · 25,500 mi

I WAS DRIVING TO WORK WHEN MY 2002 VOKLSWAGEN JETTA HIT A BUMP IN THE ROAD/POTHOLE AND THE PASSENGER AIRBAG WENT OFF. I GOT OUT TO INSPECT IF I HIT ANYTHING SINCE I WASN'T SURE BECAUSE OF THE AIRBAG GOING OFF. I GOT OUT OF THE CAR AND THERE WAS NOTHING IN THE ROAD BESIDES A POTHOLE THAT EVERYONE ELSE HIT AS WELL ON THE OFF RAMP. THERE WAS NOT A SCRATCH OF DAMAGE OR ANY IMPACT AT ALL. I JUST BOUGHT THIS CAR A LITTLE OVER 2 MONTHS AGO AND IT WAS ALREADY BACK TO THE DEALER FOR A BROKEN POWER WINDOW AND TWICE FOR THE TRANSMISSION. I AM FED UP…

Look up ODI 10132010 at NHTSA ↗

Visibility:Power Window Devices And Controls00
1
ODI 10048808

I HAVE A 2002 1.8T VOLKSWAGEN JETTA - I HAVE EXPERIENCED NUMEROUS FAILURES. 1)RADIO HAS FAILED TWICE - IN EACH INSTANCE FAULT WAS TRACED TO A FUSE - FOLLOWING RADIO FAILURE I EXPERIENCED REPEATED DEAD BATTERIES UNTIL THE RADIO WAS REPAIRED. 2) ABS FAILURE DETECTED WHEN I WAS GETTING MY RADIO FIXED THE SECOND TIME 3)VEHICLE HAS FAILED TO START ON TWO OCCASIONS - I WAIT A MINUTE AND TRY AGAIN - IT WORKED 4)MY WINDOW FELL INTO THE DOOR 5)I EXPERIENCED AN ACTIVATION OF NUMEROUS ENGINE FAULT LIGHTS THAT RESET FOLLOWING …

Look up ODI 10048808 at NHTSA ↗

2
ODI 10058283 · 85 mi

I BOUGHT THE CAR 3 DAYS LATER THE PROBLEM(S) STARTED. AND THEY HAVE BEEN GOING EVER SINCE. SHIFTING HARD, DISPLAY LIGHTS, WOULD NOT START, WONDOWS WOULD NOT ROLL DOWN, OR IFF THEY DID, THEY MADE A LOUD THUD. *AK

Look up ODI 10058283 at NHTSA ↗

ODI 10132010 · 25,500 mi

I WAS DRIVING TO WORK WHEN MY 2002 VOKLSWAGEN JETTA HIT A BUMP IN THE ROAD/POTHOLE AND THE PASSENGER AIRBAG WENT OFF. I GOT OUT TO INSPECT IF I HIT ANYTHING SINCE I WASN'T SURE BECAUSE OF THE AIRBAG GOING OFF. I GOT OUT OF THE CAR AND THERE WAS NOTHING IN THE ROAD BESIDES A POTHOLE THAT EVERYONE ELSE HIT AS WELL ON THE OFF RAMP. THERE WAS NOT A SCRATCH OF DAMAGE OR ANY IMPACT AT ALL. I JUST BOUGHT THIS CAR A LITTLE OVER 2 MONTHS AGO AND IT WAS ALREADY BACK TO THE DEALER FOR A BROKEN POWER WINDOW AND TWICE FOR THE TRANSMISSION. I AM FED UP…

Look up ODI 10132010 at NHTSA ↗

1
ODI 10170044 · 92,000 mi

WAY TO MANY TO LIST HERE. I HAVE HAD PROBLEMS FROM THE START. MORE THAN $7000 WORTH OF REPAIR (PLUS MORE THAT WAS COVERED BY WARR) THE FINAL ITEM THAT CAUSED ME TO SAY I WOULD NEVER CONSIDER ANOTHER VW PRODUCT WAS THE ENGINE DAMAGE CAUSED BY A TIMING BELT FAILURE. ALL SERVICES WERE PERFORMED AT THE DEALERSHIP. THE USERS MANUAL STATES INSPECTION OF THE BELT AT SERVICES (THAT I PAID FOR) AND REPLACEMENT AT 120,000 MILES. I ONLY HAD 92,000 MILES. IT WILL COST $5,000 TO REPAIR THE ENGINE. IT IS NOT COST EFFECTIVE TO REPAIR THIS CAR. IT WAS A G…

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3
ODI 10058283 · 85 mi

I BOUGHT THE CAR 3 DAYS LATER THE PROBLEM(S) STARTED. AND THEY HAVE BEEN GOING EVER SINCE. SHIFTING HARD, DISPLAY LIGHTS, WOULD NOT START, WONDOWS WOULD NOT ROLL DOWN, OR IFF THEY DID, THEY MADE A LOUD THUD. *AK

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ODI 10070890 · 14,817 mi

THIS CAR HAS HAD TOO MANY SERIOUS PROBLEMS TO BE LIMITED TO THIS SMALL SPACE. IT IS CLEARLY A LEMON. THESE PROBLEMS SUBSTANTIALLY IMPAIR THE USE AND VALUE OF THE VEHICLE. THE CAR RECEIVED A NEW TRANSMISSION YESTERDAY AFTER WE HAD REPORTED 3 PREVIOUS TIMES THAT THERE IT REMAINED IN REVERSE AFTER SHIFTING INTO DRIVE. EACH TIME WE WERE TOLD IT WAS UNREPRODUCEABLE AND THE COMPLAINT WAS NEVER NOTED ON THE WORK ORDERS. FINALLY, THE DEALERSHIP DID RELENT AND REPLACE THE TRANSMISSION. WE ENCOUNTERED THE SAME TYPE OF TREATMENT WITH THE ENGINE BURNING …

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ODI 10170044 · 92,000 mi

WAY TO MANY TO LIST HERE. I HAVE HAD PROBLEMS FROM THE START. MORE THAN $7000 WORTH OF REPAIR (PLUS MORE THAT WAS COVERED BY WARR) THE FINAL ITEM THAT CAUSED ME TO SAY I WOULD NEVER CONSIDER ANOTHER VW PRODUCT WAS THE ENGINE DAMAGE CAUSED BY A TIMING BELT FAILURE. ALL SERVICES WERE PERFORMED AT THE DEALERSHIP. THE USERS MANUAL STATES INSPECTION OF THE BELT AT SERVICES (THAT I PAID FOR) AND REPLACEMENT AT 120,000 MILES. I ONLY HAD 92,000 MILES. IT WILL COST $5,000 TO REPAIR THE ENGINE. IT IS NOT COST EFFECTIVE TO REPAIR THIS CAR. IT WAS A G…

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1
ODI 10132010 · 25,500 mi

I WAS DRIVING TO WORK WHEN MY 2002 VOKLSWAGEN JETTA HIT A BUMP IN THE ROAD/POTHOLE AND THE PASSENGER AIRBAG WENT OFF. I GOT OUT TO INSPECT IF I HIT ANYTHING SINCE I WASN'T SURE BECAUSE OF THE AIRBAG GOING OFF. I GOT OUT OF THE CAR AND THERE WAS NOTHING IN THE ROAD BESIDES A POTHOLE THAT EVERYONE ELSE HIT AS WELL ON THE OFF RAMP. THERE WAS NOT A SCRATCH OF DAMAGE OR ANY IMPACT AT ALL. I JUST BOUGHT THIS CAR A LITTLE OVER 2 MONTHS AGO AND IT WAS ALREADY BACK TO THE DEALER FOR A BROKEN POWER WINDOW AND TWICE FOR THE TRANSMISSION. I AM FED UP…

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Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

7 patterns with matching reports.

Stalling or loss of power

50 mentions · 7.1% of complaints

Median mileage: 69,900 mi (37 usable records).

ODI 10000212 · 18,544 mi

COIL PACKS WHICH CONTROL SPARK TO THE ENGINE FAILED ON CYLINDERS #2 AND #4. REPLACED BY DEALER UNDER WARRANTY. FIVE DAYS LATER COIL PACK ON CYLINDER #3 FAILED. ALSO REPLACED BY DEALER. THE COIL PACK FAILURES RESULTED IN A CONSIDERABLE LOSS OF POWER AND A FOUL ODOR FROM THE EXHAUST. IN ADDITION, THE COIL PACK BROKE APART ALLOWING THE ELECTRICAL PARTS TO BE EXPOSED.

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ODI 10001145

VEHICLE STALLED NUMEROUS TIMES AT ANY SPEED DUE TO A FAULTY IGNITION COIL. DEALER INSPECTED AND REPLACED JUST ONE OUT THE FIVE COIL. PROVIDE FURTHER INFORMATION. TS *TR

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ODI 10001987

WHILE DRIVING VEHICLE'S COIL PACKS FAILED CAUSING VEHICLE TO STALL. DEALER NOTIFIED AND REFUSES TO REPAIR ALL FAULTY PARTS. PLEASE PROVIDE ADDITIONAL INFORMATION. TS

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Warning lights and dashboard alerts

44 mentions · 6.3% of complaints

Median mileage: 62,950 mi (38 usable records).

ODI 10002663 · 5,761 mi

MY 2002 VW JETTA 1.8T ENGINE STARTED TO RUN ROUGH, CHECK ENGINE LIGHT BEGAN TO BLINK, AND CAR SMELLED FOUL LIKE BURNING RUBBER AND SULFUR. ENGINE POWER WAS SIGNIFICANTLY REDUCED. I WAS IN BUSY TRAFFIC, BUT FORTUNATELY, WAS ABLE TO PULL OVER SAFELY. HAD CAR...... TOWED TO VW DEALER. NO SURPRISE- FAULTY IGNITION COIL. ALTHOUGH THIS IS KNOWN TO BE A BAD PART, DEALER STATED THAT VW WOULD NOT REPLACE ALL 4 COILS, JUST THE BAD ONE, BECAUSE THE COMPUTER CODE ONLY INDICATED ONE BAD COIL. DEALER SAID THAT VW DOESN'T HAVE ENOUGH REPLACEMENT PARTS T…

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ODI 10003220 · 9,000 mi

LOSS OF POWER....ROUGH IDLE....CHECK ENGINE LIGHT ON.....COIL PACK FAILURE

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ODI 10004082 · 35,000 mi

WHILE DRIVING "CHECK ENGINE" STARTED FLASHING, AND THERE WAS A ODOR COMING FROM THE AIR VENTS. THE DEALERSHIP INDICATED AFTER THAT THE NUMBER 2 IGNITION COIL HAD BURNT OUT. A MONTH LATER THE NUMBER 1 IGNITION COIL HAD BURNT OUT. REPLACED PART ON BOTH OCCASIONS. PH

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Hard or delayed shifting

34 mentions · 4.8% of complaints

Median mileage: 70,000 mi (29 usable records).

ODI 10001854

CONSUMER STATES WHILE DRIVING THE VEHICLE THE VEHICLE WOULD JERK BACK IN FORTH. TS

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ODI 10004550

ENGINE CHECK LIGHT FLASHED SOON AFTER VEHICLE STARTED LOSING POWER AND JERKING. VEHICLE WAS ON ITS FOURTH REPAIR OF IGNITION COIL PACK, SERVICE DONE BY DEALER. TS. *AK

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ODI 10008239 · 5,600 mi

I PURCHASED THIS CAR FOR MY DAUGHTER. THE MAJOR PROBLEMS ARE COMPLAINTS OF HAVING TROUBLE STOPPING. I WAS CONCERNED SO I DROVE IT AND IMMEDIATELY I HEARD A GRINDING NOISE AND FELT A VIBRATION WHILE APPLYING THE BRAKES. I TOOK IT TO A LOCAL FIRESTONE TIRE AND THEY FELT THE VIBRATION AND HEARD THE GRINDING NOISE BUT THE BRAKE PADS LOOKED GOOD SO THEY ADVISED ME TO TAKE IT TO THE DEALER, AS IT WAS PROBABLY A WARRANTY ISSUE. I TOOK IT TO THE DEALER AND THEY CHARGED ME $37.00 TO TELL ME THAT THE ROTORS WERE WARPED AND IT'S NOT COVERED BY WARR…

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b

Brake response concerns

17 mentions · 2.4% of complaints

Median mileage: 68,300 mi (11 usable records).

ODI 10005593

I STARTED MY CAR TO LEAVE WORK AND WHEN I PUT IT IN REVERSE THE CAR WOULD NOT BACK UP. I THOUGHT IT WAS THE TRANSMISSION? I HAD VEHICLE TOWED IN FOR REPAIR TO LOCAL DEALER, THEY REPLACED A SWITCH IN THE ABS SYSTEM THAT WAS CAUSING THE BRAKES TO STICK. AS OF TODAY THE CAR IS BACK AT THE DEALER WITH THE SAME PROBLEM. IN AUGUST OF 2002 THE SWITCH IN THE BRAKE PEDAL THAT ALLOWS YOU TO PUT THE CAR INTO GEAR HAD WENT OUT. THE DEALER REPLACED THE SWITCH AND WHEN I PICKED UP MY CAR THE BRAKES WERE GRABING AS I LEFT THE DEALER, I IMMEDIATELY BROUGHT IT …

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ODI 10015060

THE ANTI-LOCK BRAKE FAILED, WHICH CAUSED THE VEHICLE TO EXPERIENCE EXTENDED STOPPING DISTANCE. *JB

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ODI 10058106 · 52,000 mi

IN ATTEMPT TO STOP THE BRAKE PEDAL WENT TO THE FLOOR AND THE EMERGENCY BRAKE HAD TO BE USED TO STOP. AFTER PUMPING THE BRAKES SEVERAL TIMES PARTIAL BRAKING WAS RESTORED. UPON EXAMINATION BY THE LOCAL DEALER IT WAS DETERMINED THAT THE VACCUM PUMP HAD FAILED AND THE VACCUUM HOSES WERE FULL OF HOLES. THE CAR IS A 2002 VW JETTA TDI (DEISEL) AND HAD 52000 MILES AT THE TIME OF INCIDENT. AT 50000 MILES THE CAR WAS INSPECTED AT THE DEALER ACCORDING TO VW SPECIFICATIONS AND THE DEFECT WAS OVERLOOKED. VOLKSWAGEN OF AMERICA FAILS TO UNDERSTAND THE…

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Oil consumption or dilution

9 mentions · 1.3% of complaints

Median mileage: 25,675 mi (8 usable records).

ODI 10028392 · 2,000 mi

EXCESSIVE ENGINE OIL CONSUMPTION. HIS IS MY SECOND NEW JETTA THAT BURNS ENGINE OIL. THE CAR CONSUMES 1 QT OF OIL PER 2000 MI. TAKING INTO CONSIDERATION THIS CAR HAD 7 MILES WHEN I LEASE IT, AND I DRIVE UNDER NORMAL DRIVING CONDITIONS THIS ENGINE OIL CONSUMPTION, FOR ME, IS TOTALLY UNREASONABLE. IF I WOULD NOT REFILL THE ENGINE OIL BETWEEN OIL CHANGE INTERVALS (5000 MI), THE CAR WOULD CONSUME 55% OF ITS TOTAL ENGINE OIL, POSSIBLY BURNING ITS ENGINE. *AK

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ODI 10033187

OIL CONSUMPTION. VOLKSWAGEN SAYS "YOUR OIL SHOULD BE CHANGED EVERY 5000 MILES" WELL I HAVE A JETTA AND HAVE RUN OUT OF OIL COMPLETELY EMPTY 3 TIMES UNDER 3000. I AM CURRENTLY UNDERGOING AN OIL CONSUMPTION WITH VOLKSWAGON. AT THIS POINT I AM AT 3000 MILES AND I AM 2 1/2 QUARTS LOW AND STILL HAVE 2000 MILES TILL I HAVE AN OIL CHANGE. THERE ARE NO LEAKS, NO OIL ON THE ENGINE. IT IS BASICALLY JUST DISAPPEARING ON ME. IF I HAD NOT CAUGHT ON TO THIS, I COULD HAVE BLOWN THE ENGINE AND IT WOULD HAVE BEEN MY FAULT. ONCE VOLKSWAGON STUDIES MY OIL…

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ODI 10059564 · 34,125 mi

THE VEHICLE BURNS OIL PREMATURELY. *AK

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Matching rule\b(oil consumption|burn\w* oil|consum\w* oil|oil dilution|gas(?:oline)? in (?:the )?oil)\b

Battery drain and no-start mentions

5 mentions · 0.7% of complaints

Median mileage: 44,000 mi (5 usable records).

ODI 10058283 · 85 mi

I BOUGHT THE CAR 3 DAYS LATER THE PROBLEM(S) STARTED. AND THEY HAVE BEEN GOING EVER SINCE. SHIFTING HARD, DISPLAY LIGHTS, WOULD NOT START, WONDOWS WOULD NOT ROLL DOWN, OR IFF THEY DID, THEY MADE A LOUD THUD. *AK

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ODI 10108167 · 59,150 mi

(VR6) MY CAR IS A COMMUTER CAR, AND AS I APPROACHED 60000 MILES THE HOSE#1J0121086 THAT PROVIDES WATER TO THE WATER SYSTEM BLEW. MY VEHICLE SHUT DOWN ON THE FREEWAY, AND HAD TO BE TOWED. IT WAS TAKEN TO THE NEAREST MECHANIC TO BE REPAIRED. THE HOSE THAT WAS NEEDED WAS NOT AVAILABLE THROUGH VW IN US OR CANADA. I ORDERED THE HOSE FROM GERMANY, AND HAD THE COILS (WHICH WERE DEFECTIVE) REPAIRED BY A VW DEALER IMMEDIATELY AFTER THIS HAPPENED. ONE WEEK LATER OF DRIVING OFF THE LOT THE HOSE BLEW AGAIN. THE SECOND TIME THE HOSE BLEW I WAS ON THE F…

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ODI 10155952 · 44,000 mi

THE CAR WOULD NOT START, MADE A CLICKING SOUND WITH EACH ATTEMPT, AND THE RADIO AND AUTOMATIC WINDOWS WOULD NOT TURN ON/RESPOND TO CONTROL. THE CAR HAD TO BE TOWED AND THE STARTER WAS FOUND TO BE THE PROBLEM ON A RELATIVELY NEW CAR (3YRS. OLD), 40000K. HAVE SUBSEQUENTLY READ ANECDOTAL COMPLAINTS THAT VW'S HAVE STARTER PROBLEMS. *JB

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Matching rule\b(parasitic drain|battery drain\w*|dead battery|won.t start|would not start|no.start)\b

Fuel smell or leak mentions

1 mentions · 0.1% of complaints

Median mileage: 26,100 mi (1 usable records).

ODI 10105742 · 26,100 mi

MY 2002 VOLKSWAGEN JETTA GLS TURBO, 26,000 MILES CAUGHT ON FIRE IN WASHINGTON STATE WHILE ON THE HIGHWAY. I SMELLED GAS WHILE DRIVING AND PULLED OVER OPNED HOOD AND A FE SECONDS LATER A FIRE STARTED. WHILE ON THE PHONE WITH 911 THERE WAS A MINOR EXPLOSION AND I RECEIVED MINOR BURNS TO THE FACE AND HANDS. VEHICLE WAS TOWED 20 MILES TO KARMART VW IN BURLINGTON, WA. THE NEXT VW OF AMERICA CALLED AND SAID THEY WERE INVESTIGATING IT. THREE WEEKS LATER THEY CALLED AND DENIED THE CLAIM FOR REPAIR OR REPLACEMENT. ABOUT $10,000 IN DAMAGES. MY INSU…

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Matching rule\b(fuel leak\w*|gas leak\w*|gas(?:oline)? smell|smell\w* (?:of )?(?:fuel|gas))\b