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U.S. public vehicle records

2013 Volkswagen EOS problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

26 owner complaints analyzed

4 distinct recall campaigns

30,000 mi median reported failure mileage

Scope: 2013 model year. Data updated: . 11 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Air Bags is the most frequently named component, appearing in 17 of 26 complaints (65.4%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Steering behavior415.4%
Electrical and battery issues27.7%
Transmission and shifting13.8%
Engine operation13.8%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Air Bags
17
Engine
3
Air Bags:Frontal:Driver Clockspring/Spiral Cassette
2
Electrical System
2
Unknown Or Other
2
Electrical System:Horn
1
Electrical System:Seat Heater:Mat
1
Power Train
1
Component breakdown data
CategoryCount
Air Bags17
Engine3
Air Bags:Frontal:Driver Clockspring/Spiral Cassette2
Electrical System2
Unknown Or Other2
Electrical System:Horn1
Electrical System:Seat Heater:Mat1
Power Train1

Air Bags: 17; Engine: 3; Air Bags:Frontal:Driver Clockspring/Spiral Cassette: 2; Electrical System: 2; Unknown Or Other: 2; Electrical System:Horn: 1; Electrical System:Seat Heater:Mat: 1; Power Train: 1

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
4
25,000 to 49,999
3
50,000 to 74,999
1
75,000 to 99,999
1
100,000 to 149,999
1
150,000 and above
1
Reported problems by failure mileage data
CategoryCount
Under 25,0004
25,000 to 49,9993
50,000 to 74,9991
75,000 to 99,9991
100,000 to 149,9991
150,000 and above1

Under 25,000: 4; 25,000 to 49,999: 3; 50,000 to 74,999: 1; 75,000 to 99,999: 1; 100,000 to 149,999: 1; 150,000 and above: 1

Under 25,000 miles has the most reports with usable mileage (4). 15 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2016
6
2017
8
2018
6
2019
1
2020
2
2021
1
2022
1
2023
1
Complaints over time data
CategoryCount
20166
20178
20186
20191
20202
20211
20221
20231

2016: 6; 2017: 8; 2018: 6; 2019: 1; 2020: 2; 2021: 1; 2022: 1; 2023: 1

Pattern summary

Air Bags leads the component reports. Steering behavior appears in 4 complaint narratives. Electrical and battery issues appears in 2 complaint narratives. Transmission and shifting appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11141092 · 2018-10-17 (October 17, 2018)

I TOOK THE CAR IN AS PART OF THE TAKATA INFLATOR RECALL. EVERYTHING IN THE CAR WAS WORKING WHEN I DROPPED OFF THE CAR. NOW THE DEALERSHIP WANTS $700 PLUS TO REPAIR THE HORN, IGNITION LOCK, CONTROLS ON THE STEERING WHEEL THAT CONTROL THE VOLUME AND MENU BUTTONS ON THE DISPLAY PANEL. THESE ITEMS WERE WORKING WHEN I DROPPED OFF THE CAR. VWOA HAS STATED DUE TO THE AGE OF THE CAR AND THE MILEAGE, THESE ITEMS ARE NOT COVERED UNDER WARRANTY. THEY WERE WORKING WHEN I BROUGHT THE CAR TO THE DEALERSHIP, MOMENTUM VOLKSWAGEN OF CLEAR LAKE. I DROPPED T…

Owner-reported narrative. 90,000 miles reported. Look up ODI 11141092 at NHTSA ↗

Owner report 11150404 · 2018-11-09 (November 9, 2018)

TAKATA RECALL ON 10/19/18 I TOOK MY CAR TO THE DEALERSHIP SO THAT THEY COULD INSTALL THE NEW AIRBAG INFLATOR KIT DUE TO THE RECALL. A FEW DAYS LATER I NOTICED MY HORN WAS NOT WORKING. I RETURNED TO THE DEALERSHIP ON 11/9/18 ONLY TO BE TOLD I NEED TO REPLACE THE ENTIRE AIRBAG BECAUSE THE BRACKETS CONNECTING TO THE AIRBAG ARE NOT SENDING A GOOD SIGNAL TO THE HORN. HOWEVER I WENT ONLINE AND ONE OF THE ITEMS CLEARLY CALLED OUT WITH THE RECALL IS "DO NOT PULL ON THE HORN SWITCH FEED PIGTAIL WIRE TO DISENGAGE THE CONNECTOR FROM THE DRIVER AIRBAG…

Owner-reported narrative. 45,408 miles reported. Look up ODI 11150404 at NHTSA ↗

Owner report 11378310 · 2020-12-07 (December 7, 2020)

IN NORMAL DRIVING, I TURNED STEERING WHEEL TO PULL INTO A PARKING SPACE AND THERE WAS A SNAP IN THE STEERING WHEEL. THIS SOUND WAS THE ELECTRICAL CONNECTION TO THE STEERING WHEEL BREAKING AWAY. I LOST KEY FUNCTIONS FROM THE STEERING WHEEL INCLUDING THE AIRBAG, HORN, AND STEERING MOUNTED CONTROLS.

Owner-reported narrative. 22,000 miles reported. Look up ODI 11378310 at NHTSA ↗

Owner report 11422905 · 2021-06-30 (June 30, 2021)

The contact owns a 2013 Volkswagen Eos. The contact stated that while driving, the heater inside the front passenger seat erroneously activated and malfunctioned causing the seat to burn which also caused a burn to the bottom of the front passenger seat. There was a hole on the front passenger side seat and during the incident, it burned through the passenger's undergarments and jeans causing his burn injuries. Medical treatment was not provided due to the injured passenger not being able to sit and was being treated at home. During the inciden…

Owner-reported narrative. 50,000 miles reported. Look up ODI 11422905 at NHTSA ↗

Owner report 11132793 · 2018-10-01 (October 1, 2018)

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE LOST POWER AND SHIFTED INTO NEUTRAL. ALSO, THE SERVICE VEHICLE WARNING INDICATOR ILLUMINATED. THE CONTACT'S DIAGNOSTIC TROUBLE CODE READER PROVIDED CODE: U0103. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 29,500.

Owner-reported narrative. 29,500 miles reported. Look up ODI 11132793 at NHTSA ↗

Owner report 10981626 · 2017-05-01 (May 1, 2017)

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,377.

Owner-reported narrative. 24,377 miles reported. Look up ODI 10981626 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

26 unique complaints in this selection. Analysis snapshot: 2026-09-30.

42.3%Usable mileage11 / 26 records
100.0%Valid incident date26 / 26 records
100.0%Valid filing date26 / 26 records
100.0%Ordered incident and filing dates26 / 26 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component2007200820092010201120122013201420152016
Air Bags
1230.0%
ODI 10561023 · 45 mi

MY CAR HAS HAD ISSUE WITH AIRBAG LIGHTS COMING ON I JUST PURCHASE THIS CAR 12/31/2012 PAID CASH FOR IT. THIS IS ON THEIR WEBSITE. I WAS DRIVING ON DEC 28,2013 ON MY WAY TO WORK WHEN I CRASHED MY CAR. I DONOT REMEMBER THE ACCIDENT AT ALL BECAUSE I WAS KNOCK OUT. I WAS TOLD THAT I WAS DRIVING ON THE WRONG SIDE OF THE RODE. MY AIRBAG LIGHT CAME ON WHEN I HIT A SPEED BUMP. TOOK IT TO A VOLKSWAGEN DEALERSHIP AND WAS TOLD I WOULD NEED TO PAY TO GET IT FIXED. THIS IS A SAFETY ISSUE AN THEY GOING TO TELL ME IT IS MY FAULT WHICH I THINK IS A LIE. I REA…

Look up ODI 10561023 at NHTSA ↗

12.1%
ODI 10721174 · 19,000 mi

GOT PASSENGER AIRBAG WARNING LIGHT. DEALER SAID IT WAS NOT A WARRANTY ITEM. COST WAS PROHIBITIVE TO US, SO WE ARE DOING WITHOUT. A GREAT SAFETY PROBLEM.

Look up ODI 10721174 at NHTSA ↗

44.8%
ODI 10822804 · 62,000 mi

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CLOCKSPRING WAS DAMAGED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

Look up ODI 10822804 at NHTSA ↗

2434.8%
ODI 10783224 · 70,000 mi

DRIVER'S SEAT AIRBAG IS DEFECTIVE. THIS WAS DISCOVERED WHEN THE VW DEALER REPAIRED THE STEERING WHEEL AIRBAG ON RECALL. I'VE RESEARCHED THE SEAT AIRBAG AND TAKEN TO AN INDEPENDENT MASTER AUTO MECHANIC WHO TOLD ME THE WIRING TO THE SEAT AIRBAG IS GETTING CAUGHT ON THE DRIVERS SEAT TRACK. DEFINITELY, AN ASSEMBLY DESIGN DEFECT THAT VW REFUSES TO ACKNOWLEDGE. THERE IS AN INTERNET FULL OF IDENTICAL DRIVER'S SEAT AIRBAG ISSUES.

Look up ODI 10783224 at NHTSA ↗

1055.6%
ODI 10672143 · 45,000 mi

WHILE SITTING ON A BRIDGE, WAS HIT FROM BEHIND CAUSING VEHICLE TO SLIDE INTO ANOTHER VEHICLE. THE CAR IS TOTALED BUT THE AIR BAGS DID NOT DEPLOY. *TR

Look up ODI 10672143 at NHTSA ↗

6468.1%
ODI 10855683

"TAKATA RECALL" VW IS DRAGGING THEIR FEET AND PUSHING BACK ON THE NHTSA ABOUT THIS RECALL AND THE PUBLIC IS SUFFERING OVER IT. I CALLED BOTH DOUGLAS VW SUMMIT, NJ AND VW OF AMERICA CORP OFFICES AND NO ONE KNOWS WHEN THIS WILL BE AVAILABLE TO FIX. MEANWHILE MY WIFE RIDES AROUND WITH A GRENADE IN FRONT OF HER. VW CORP REFUSED ME A LOANER UNTIL THEY GET THIS FIX AVAILABLE. MEANWHILE YET ANOTHER TRAGIC DEATH IN TEXAS FROM THE SHRAPNEL CUTTING THE JUGULAR VEIN AND CORRODED ARTERY OF THIS POOR GIRL. WHO IS NEXT, WHILE VW DRAGS THEIR FEET. RECALL NOT…

Look up ODI 10855683 at NHTSA ↗

1765.4%
ODI 10861527

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Look up ODI 10861527 at NHTSA ↗

3177.5%
ODI 10859903

TAKATA RECALL. I WAS TOLD BY VW THAT MY VEHICLE IS UNSAFE BUT THERE IS NOT YET A FIX FOR MY VEHICLE. MUST THEY TAKE THE LEASE BACK OR DO I SIMPLY NOT DRIVE THE VEHICLE AND HAVE ONE LESS CAR?

Look up ODI 10859903 at NHTSA ↗

266.7%
ODI 11390845 · 49,800 mi

REPLACED ALL FOUR ABS WHEEL SENSORS. THE SENSORS EFFECTED ABS SYSTEM AND ALL EMERGENCY EQUIPMENT SUCH AS ALL AIRBAGS SRS DEALER ADVISED THAT THAT THIS HAS BEEN AN ISSUE WITH ALL MODELS IN THE VW LINE OF PRODUCTS.(GUNTHER VW OF DELRAY,FLORIDA(

Look up ODI 11390845 at NHTSA ↗

00.0%

No examples available for this selection.

Power Train
25.0%
ODI 10825735 · 96,000 mi

I WAS ON THE HIGHWAY AFTER MY CAR HAD BEEN SITTING ALL DAY FOR WORK AFTER ABOUT 20 MILES OF DRIVING AT ABOUT 65-70 MPH THE CAR SUDDENLY SHIFTED OUT OF GEAR AND RED LINED FOR A FEW SECONDS UNTIL I REALIZED I HAD THE CRUISE SET. ONCE I GOT THAT TURNED OFF THE CAR THEN SHIFTED BACK INTO FIRST GEAR AUTOMATICALLY AND JERKED HORRIBLY TRYING TO SLOW ITSELF DOWN. SO THANKFUL TRUCKERS WHERE NOT BEHIND ME! I SHIFTED THE CAR INTO NEUTRAL AND GOT IT TO THE SIDE OF THE ROAD. AFTER A VERY COSTLY TRANSPORT BACK TO THE DEALER DUE TO ME WORKING OUT OF TOWN THE …

Look up ODI 10825735 at NHTSA ↗

919.1%
ODI 10436160 · 66,000 mi

VEHICLE LURCHED DURING START OF ACCELERATION. ALSO SOUNDED AND FELT LIKE IT WAS SEARCHING FOR A GEAR AND COULDN'T FIND IT. SLAMMING OF GEARS FELT AND HEARD - INTERMITTENTLY. TOOK TO LOCAL DEALERSHIP AND IT WAS IMMEDIATELY TAKEN IN AND THE CLUTCH PLATES WERE REPLACED. PREVIOUS WORK RECORDED WAS THE REPLACEMENT OF THE MECHTRONIC UNIT. SO FAR AFTER 100 MILES THE ISSUE APPEARS BETTER BUT NOT TOTALLY RELIEVED. STILL SLIGHT HESITATION BETWEEN GEARS. NO SLAMMING. ALSO PREVIOUSLY PARKING ON A HILL WAS AN ISSUE. NO ROLL STOP WITHOUT BRAKES OR BRAKING. …

Look up ODI 10436160 at NHTSA ↗

2732.1%
ODI 10547539 · 103,000 mi

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH THE TRANSMISSION ABRUPTLY SHIFTED INTO NEUTRAL WITH A REDUCTION IN THE ENGINE POWER. THE VEHICLE BEGAN TO LUNGE FORWARD. THE ENTIRE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND TOWED TO AN AUTHORIZED DEALER. THE TECHNICIAN STATED THAT THE DIRECT SHIFT GEAR BOX WAS FAULTY AND REQUIRED THE REPLACEMENT OF THE TRANSMISSION. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 09V333000 (…

Look up ODI 10547539 at NHTSA ↗

2130.4%
ODI 10455902 · 11,000 mi

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE CONTACT NOTICED A RUMBLING NOISE AND A SPEED WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIAN STATED THAT A PIECE OF METAL UNDER THE HOOD BECAME LOOSE AND WAS CAUSING THE NOISE. THE FAILURE CONTINUED AFTER THE REMOVAL OF THE METAL. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIANS REPLACED A PART IN THE TRANSMISSION, BUT THE CONTACT WAS NOT AWARE OF WHICH PART WAS REPLACED. TH…

Look up ODI 10455902 at NHTSA ↗

211.1%
ODI 10404849 · 1,500 mi

VEHICLE HAS NO POWER FROM STOPPED POSITION WHEN ON A HILL. VEHICLE EVENTUALLY HAS POWER AFTER 5-6 SECONDS. BRAKES MUST BE APPLIED AND THEN CAR SURGES FORWARD. VEHICLES RESPONSE ON LEVEL GROUND VARIES FROM NON-RESPONSIVE TO IRREGULAR TO FULL POWER. DEALER PROVIDED 3 PAGE DOCUMENT ENTITLED "MOMENTARY DELAY WITH DSG GEARBOX" OUTLINING STEPS TO TAKE BUT WILL NOT TAKE ANY CORRECTIVE ACTION WITH THE VEHICLE.

Look up ODI 10404849 at NHTSA ↗

55.3%
ODI 10469139 · 354 mi

1ST TIME PULLING UP TO THE AIRPORT PARKING GATE TRANSMISSION DISENGAGED, UNABLE TO MOVE THE CAR FOR ABOUT 5 TO 10 MINUTES. 2ND TIME ON THE ONRAMP OF THE HIGHWAY ENTERING TRAFFIC, TRANSMISSION DISENGAGED AGAIN. RETURNED THE CAR TO THE DEALER FOR REPAIR. *TR

Look up ODI 10469139 at NHTSA ↗

13.8%
ODI 11139495 · 30,000 mi

WHILE DRIVING AT 50 MILES PER HOUR, VEHICLE SHIFTED ITSELF TO NEUTRAL... SLOWLY CHANGED LANES TO EMERGENCY LANE AND CAME TO A HAULT. PLACED CAR ON PARK TESTED REVERSE AND IT WORKED...PLACE ON DRIVE AND CAR DROVE ON... A VW MECHANIC TELS ME IT COULD BE A TRANSMISION MULTISWITCH PROBLEM; DO YOU HAVE HISTORY OR RECORD OF SUCH SCARY PROBLEM WITH EOS???

Look up ODI 11139495 at NHTSA ↗

25.0%
ODI 10671558 · 7,600 mi

WHILE DRIVING AT APPROX. 30 MPH <1 MILE FROM HOME THE TRANSMISSION SUDDENLY DOWNSHIFTED INTO FIRST GEAR, AND MY WIFE WAS THROWN INTO THE STEERING WHEEL AS THE SEATBELT DID NOT CATCH. THE CAR WAS DRIVEN HOME AT 10 MPH AND PARKED. I DROVE IT AROUND THE BLOCK APPROX. 30 MINUTES LATER AND EXPERIENCED THE SAME THING FROM 25 MPH ON A NEIGHBORHOOD STREET. AGAIN, THE SEATBELT DID NOT RESTRAIN ME WHEN THE CAR SUDDENLY DOWNSHIFTED. IN BOTH CASES, THE CHECK ENGINE LIGHT ILLUMINATED, AND THE TRANSMISSION MALFUNCTION INDICATOR CAME ON. HAD THIS OCCUR…

Look up ODI 10671558 at NHTSA ↗

00.0%

No examples available for this selection.

125.0%
ODI 11494025

On 2 separate occasions, I lost transmission service to my 2016 VW EOS. 65K miles. While driving, my RPM increased dramatically, and it felt like the car went into neutral and wouldn't accelerate. I came to a slow, uncontrolled stop on the side of the road. The EPC code, check engine light and the gear indicator warning lights were flashing. It was very scary to not have any control of the car. Very unsafe situation. The code reader indicated code U0103 meaning "lost communication with gear shift module". LP and Sons DeLand FL, repaired the v…

Look up ODI 11494025 at NHTSA ↗

Engine
37.5%
ODI 11023839 · 83,000 mi

TRAVELING DOWN THE ROAD AT 60MPH, THE ENGINE SUDDENLY LOST POWER AND THE TACHOMETER REDLINED BEFORE IT DROPPED INTO FIRST GEAR. THE EPC LIGHT CAME ON. MY WIFE WAS DRIVING. I GOT IN AND THE LIGHT WAS OUT, SO I DROVE FOR FIVE MINUTES AND THE LIGHT CAME ON AND I LOST POWER ON THE HIGHWAY AT 65MPH -- SAME ISSUE WITH TACH. I PULLED OVER TO THE SIDE OF THE ROAD AND TOOK IT TO THE NEAREST MECHANIC SHOP. IT IS STILL AT THE SHOP AS THEY ARE TRYING TO TROUBLESHOOT. NOTICED THAT VW PUT OUT A TECH BULLETIN IN 2009 (15 09 03 DEC. 16, 2009 2015153 SUPERSE…

Look up ODI 11023839 at NHTSA ↗

510.6%
ODI 10671673 · 75,875 mi

IGNITION COIL FAILED. HAD TO GET THE COIL REPLACED AS WELL AS REPLACED ALL SPARK PLUGS IN CASE FAILURE AFFECTED THEM ALL. *TR

Look up ODI 10671673 at NHTSA ↗

1315.5%
ODI 10463367 · 114,500 mi

CHECK ENGINE LIGHT CAME ON, WHEN TAKEN TO DEALERSHIP THEY SAY I HAVE A FAULTY INTAKE MANIFOLD RUNNER AND IT NEEDS TO BE REPLACED. IF NOT THE VEHICLE MAY/WILL STALL. THIS SAME PART WAS RECALLED IN THE 2006-2008 MODELS OF THIS VEHICLE AND SEVERAL OTHERS. ARE THE 2009 MODELS AFFECTED? THE VEHICLE HAS BEEN MAINTAINED ALL MAINTENANCE HAS BEEN DONE TO MANUFACTURERS RECOMMENDATIONS. *TR

Look up ODI 10463367 at NHTSA ↗

913.0%
ODI 10455902 · 11,000 mi

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE CONTACT NOTICED A RUMBLING NOISE AND A SPEED WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIAN STATED THAT A PIECE OF METAL UNDER THE HOOD BECAME LOOSE AND WAS CAUSING THE NOISE. THE FAILURE CONTINUED AFTER THE REMOVAL OF THE METAL. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIANS REPLACED A PART IN THE TRANSMISSION, BUT THE CONTACT WAS NOT AWARE OF WHICH PART WAS REPLACED. TH…

Look up ODI 10455902 at NHTSA ↗

15.6%
ODI 10873461

CAR HAS 72,319 MILES. OIL HAS BEEN CHANGED AT 10,000 MILES OR LESS. THE TENSIONER SPRING BROKE AND THE TIMING BELT SHIFTED CAUSING ALOT OF ENGINE DAMAGE. HOWEVER, I WAS NOTIFIED BY VW DEALERS OR MANUFACTURE ABOUT THE TSB MANUFACTURER COMMUNICATION NO.: TB-15-12-01 COMPONENT(S): ENGINE NHTSA ID NUMBER: 10045560 WHICH I WAS NEVER NOTIFIED ABOUT. I HAVE A $5,300 REPAIR FOR A $120.00 DOLLAR PART! CAN YOU HELP ME WITH A RECALL? THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Look up ODI 10873461 at NHTSA ↗

1313.8%
ODI 10783598 · 28,000 mi

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE JERKED FORWARD AND FAILED TO ACCELERATE AS THE CHECK ENGINE AND EPC WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT CYLINDERS ONE AND TWO MISFIRED. AS A RESULT, THE INTAKE MANIFOLD AND TWO IGNITION COILS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT CYLINDER FOUR MISFIRED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS …

Look up ODI 10783598 at NHTSA ↗

311.5%
ODI 10981626 · 24,377 mi

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,377.

Look up ODI 10981626 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

125.0%
ODI 11540209

Multiple random misfires and failed ignition coils. My mechanic suggested that I report this because he has seen multiple instances of this in VW models like mine.

Look up ODI 11540209 at NHTSA ↗

Electrical System
37.5%
ODI 10370668

POWER WINDOWS DO NOT OPERATE IN SUB-FREEZING TEMPERATURES. WITH NO ICE OR FROST ON WINDOWS THEY JUST DO NOT WANT TO MOVE IN VERY COLD TEMPERATURES, 30 DEGREES F AND BELOW. NOTIFIED DEALER, THEIR RESPONSE WAS TO RESET THE WINDOW CONTROLLER WHICH GETS THE WINDOW WORKING UNTIL THE NEXT SUB FREEZING TEMPERATURE EVENT. NO ATTEMPT WAS MADE TO DETERMINE THE CAUSE OF THE FAILURE. BECAUSE THE WINDOWS NEED TO MOVE TO OPEN THE DOOR IN THIS CAR AND A TRIP TO THE DEALER IS REQUIRED TO GET THE WINDOWS WORKING AGAIN THIS COULD BE A POTENTIAL SAFETY CONCE…

Look up ODI 10370668 at NHTSA ↗

714.9%
ODI 10254215 · 10,000 mi

WINDOWS ON MY 2008 VOLKSWAGEN EOS WILL NOT STAY ENGAGED CAUSING A SAFETY HAZARD. THE RETRACTABLE TOP ALSO LEAKS AND DRIPS CAUSING DISTRACTION DURING EPISODES OF DRIVING IN THE RAIN. IT HAS BEEN IN FOR SERVICE FOR THESE ITEMS AND SEVERAL OTHERS UP TO 5 TIMES. THE SERVICE WRITER (MATT) AT THE DEALERSHIP (SIERRA MOTORS IN OTTAWA IL [phone removed]) CLAIMS THERE IS A PROBLEM WITH THE SOFTWARE FOR THE WINDOWS AND VW IS RESEARCHING THE ISSUES AND MUST CREATE BETTER PROGRAMMING. NOW THE RADIO HAS BEGUN TO FADE IN AND OUT. SEEMS LIKE THE CAR HAS M…

Look up ODI 10254215 at NHTSA ↗

1517.9%
ODI 10276563 · 56 mi

2009 VW EOS - TRANSMISSION FAILURE IN 56 MILES. MECHATRONICS MODULE FAILURE CLAIMED BY SERVICE DEPT. *TR

Look up ODI 10276563 at NHTSA ↗

57.2%
ODI 10850942 · 68,000 mi

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. WHILE DRIVING THE VEHICLE, IT INDEPENDENTLY SHIFTED INTO NEUTRAL. THE ANTI SKID CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO BE OPERATED BY RESTARTING THE VEHICLE NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD A MASTER COMPUTER ERROR AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE VEHICLE ALSO EXPERIENCED A COMPLETE LOSS OF POWER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS…

Look up ODI 10850942 at NHTSA ↗

15.6%
ODI 11088719 · 100,114 mi

STARTED MY CAR AFTER WORK AND NOTICED HALF MY EXTERIOR LIGHTS DIDN'T WORK. CHECKED THE FUSES AND F16 FUSE WAS MELTED.

Look up ODI 11088719 at NHTSA ↗

66.4%
ODI 11074642 · 60,000 mi

THE VW SAFETY RECALL 15V483 - SAFETY RECALL 69L2 ON THE CLOCK SPRING- VW DID THEIR "FIX" WHEN I TOOK IT IN 2016, HOWEVER THE STEERING WHEEL CLOCK SPRING WENT BAD (LOSS OF STEERING CONTROL WHEN BACKING UP- ALSO CONTROLS STEERING WHEEL CONTROLS SUCH AS CRUISE CONTROL) STILL- WHEN I CONTACTED VW SERVICE THEY RAN MY VIN AND STATED THE PROBLEM WAS TAKEN CARE OF UNDER THE 2016 RECALL AND IT WOULD ONLY BE FIXED FOR COST. - OBVIOUSLY IT DID NOT TAKE CARE OF IT. I TOOK IT INTO A PRIVATE VENDOR OF GERMAN CARS WHO REPLACED THE CLOCK SPRING - TOTAL COST…

Look up ODI 11074642 at NHTSA ↗

27.7%
ODI 11141092 · 90,000 mi

I TOOK THE CAR IN AS PART OF THE TAKATA INFLATOR RECALL. EVERYTHING IN THE CAR WAS WORKING WHEN I DROPPED OFF THE CAR. NOW THE DEALERSHIP WANTS $700 PLUS TO REPAIR THE HORN, IGNITION LOCK, CONTROLS ON THE STEERING WHEEL THAT CONTROL THE VOLUME AND MENU BUTTONS ON THE DISPLAY PANEL. THESE ITEMS WERE WORKING WHEN I DROPPED OFF THE CAR. VWOA HAS STATED DUE TO THE AGE OF THE CAR AND THE MILEAGE, THESE ITEMS ARE NOT COVERED UNDER WARRANTY. THEY WERE WORKING WHEN I BROUGHT THE CAR TO THE DEALERSHIP, MOMENTUM VOLKSWAGEN OF CLEAR LAKE. I DROPPED T…

Look up ODI 11141092 at NHTSA ↗

37.5%
ODI 11463288

Clock spring failure causing complete disconnect of all steering wheel electrical components as well as disabling the airbag

Look up ODI 11463288 at NHTSA ↗

266.7%
ODI 11390845 · 49,800 mi

REPLACED ALL FOUR ABS WHEEL SENSORS. THE SENSORS EFFECTED ABS SYSTEM AND ALL EMERGENCY EQUIPMENT SUCH AS ALL AIRBAGS SRS DEALER ADVISED THAT THAT THIS HAS BEEN AN ISSUE WITH ALL MODELS IN THE VW LINE OF PRODUCTS.(GUNTHER VW OF DELRAY,FLORIDA(

Look up ODI 11390845 at NHTSA ↗

250.0%
ODI 11494025

On 2 separate occasions, I lost transmission service to my 2016 VW EOS. 65K miles. While driving, my RPM increased dramatically, and it felt like the car went into neutral and wouldn't accelerate. I came to a slow, uncontrolled stop on the side of the road. The EPC code, check engine light and the gear indicator warning lights were flashing. It was very scary to not have any control of the car. Very unsafe situation. The code reader indicated code U0103 meaning "lost communication with gear shift module". LP and Sons DeLand FL, repaired the v…

Look up ODI 11494025 at NHTSA ↗

Power Train:Automatic Transmission
512.5%
ODI 10279044 · 15,000 mi

FROM A STAND STILL, CAR LURCHES FORWARD WHEN RELEASING BRAKES AND APPLYING THROTTLE. *TR

Look up ODI 10279044 at NHTSA ↗

1736.2%
ODI 10276168 · 12,000 mi

DSG TRANSMISSION IN 2008 VW EOS BEGAN LURCHING/HESITATING AND DROPPING INTO NEUTRAL AT 12,000 MI. BY 15,000 MI. CAR COULDN'T BE DRIVEN IN BUMPER TO BUMPER TRAFFIC WITHOUT BUCKING LIKE A BRONCO. SEVERAL TIMES WHEN MERGING AT HIGHWAY SPEEDS, CAR WOULD LOSE COMPLETE POWER AS THE TRANS SHIFTED TO NEUTRAL WITHOUT WARNING. BACKING UP, ESPECIALLY WITH ANY INCLINE, WAS ANOTHER LURCHING AFFAIR, MUCH LIKE A NEW DRIVER ATTEMPTING TO DRIVE A MANUAL TRANS FOR THE FIRST TIME. TAKING OF FROM A STOPLIGHT WAS HIT OR MISS. CAR WOULD LURCH AND HESITATE…

Look up ODI 10276168 at NHTSA ↗

910.7%
ODI 10244163 · 1,300 mi

I PURCHASED MY 2009 VW EOS ON AUGUST 30, 2008. ON SEPTEMBER 29, 2008 AFTER ONLY APPROXIMATELY 1,300 MILES, A VALVE THAT MEASURES THE TEMPERATURE OF THE CLUTCH MALFUNCTIONED. AS A "SAFETY" PRECAUTION THE TRANSITION WILL NOT CHANGE GEARS IF THE CLUTCH TEMPERATURE IS TOO HIGH. THIS VALVE MALFUNCTIONED WHILE I WAS ON THE FREEWAY. THE CAR OPERATED AS THOUGH I PUT IT IN NEUTRAL AND REVVED THE ENGINE. ONCE OUT OF ONCOMING TRAFFIC IT TOOK ME THREE TRIES TO RESTART MY CAR. I PROCEEDED TO EXIT THE FREEWAY AND GET TO A SAFER DESTINATION. WHILE DOING SO TH…

Look up ODI 10244163 at NHTSA ↗

11.4%
ODI 10386156 · 4,500 mi

2010 VW EOS - WITH LESS THAN 5000 MILES, CAR WOULD LURCH WHEN STARTING AFTER COMING TO A STOP. THIS IS REPEATED CONTINUALLY. SERVICE PEOPLE ADVISED MECHATRONICS UNIT NEEDS TO BE REPLACED AND PART WOULD TAKE AT LEAST TWO WEEKS. FROM FORUMS, IT APPEARS THAT THIS IS A PROBLEM WITH MANY OWNERS OF VW AND SHOULD BE ACKNOWLEDGED BY THE COMPANY AND A FIX MADE TO ALL UNITS. *TR

Look up ODI 10386156 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Service Brakes
12.5%
ODI 10678610 · 43,646 mi

ABS WARNING LIGHT CAME ON. THE ABS UNIT WAS FOUND TO HAVE FAILED AND REQUIRED REPLACEMENT. *TR

Look up ODI 10678610 at NHTSA ↗

00.0%

No examples available for this selection.

2226.2%
ODI 10778731 · 82,500 mi

INTERMITTENT BRAKE,ABS AND TRACTION CONTROL LIGHTS COME ON WHILE DRIVING.

Look up ODI 10778731 at NHTSA ↗

68.7%
ODI 11092412 · 63,000 mi

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. WHEN THE VEHICLE WAS STARTED, THE ANTI LOCK BRAKE SYSTEM AND THE TRACTION CONTROL SYSTEM WARNING INDICATORS BEGAN FLASHING. THE VEHICLE WAS DRIVEN TO ITS DESTINATION, BUT THE WARNING INDICATORS REMAINED ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 63,000. *TT

Look up ODI 11092412 at NHTSA ↗

211.1%
ODI 11445178

My ABS/ ESC light was on and the brake light was flashing randomly. After diagnostics it appears the ABS module is intermittently not receiving power. Because of this the ABS/ESC system randomly does not work as it should. This seems to be the same issue as the 16V-913 safety recall, but my car was manufactured on July 14, 2010 which was 33 days after the June 11, 2010 cut off date.

Look up ODI 11445178 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

133.3%
ODI 11390845 · 49,800 mi

REPLACED ALL FOUR ABS WHEEL SENSORS. THE SENSORS EFFECTED ABS SYSTEM AND ALL EMERGENCY EQUIPMENT SUCH AS ALL AIRBAGS SRS DEALER ADVISED THAT THAT THIS HAS BEEN AN ISSUE WITH ALL MODELS IN THE VW LINE OF PRODUCTS.(GUNTHER VW OF DELRAY,FLORIDA(

Look up ODI 11390845 at NHTSA ↗

00.0%

No examples available for this selection.

Unknown Or Other
410.0%
ODI 10205783

I BOUGHT A BRAND NEW VOLKSWAGEN EOS 2007 ON DECEMBER 26, 2006 FROM ATLANTIC VOLKSWAGEN IN PLEASANTVILLE, NEW JERSEY. ON MAY 25, 2006, I WAS SITTING AT A CORNER WAITING TO TURN LEFT. A LARGE ICE TRUCK CAME AROUND THE CORNER TOO FAST AND TIPPED ON TWO WHEELS AND FELL ONTO MY VEHICLE WHILE I WAS INSIDE. THE ICE TRUCK'S INSURANCE COMPANY SENT AN ADJUSTER OUT TO ASSESS THE DAMAGES. THE INSURANCE COMPANY DECIDED TO HAVE THE DAMAGES FIXED INSTEAD OF TOTALING THE VEHICLE ON THE SPOT. SINCE THEN, THE VEHICLE HAS BEEN IN THE AUTO REPAIR SHOP AND IT IS NO…

Look up ODI 10205783 at NHTSA ↗

36.4%
ODI 10307243 · 14,700 mi

2008 VW EOS I FOLLOWED BEHIND A CAR (TAXI) FROM A STOP LIGHT WHICH TURNED GREEN. THE CAB STOPPED SHORT TO LET OFF PASSENGERS IMMEDIATELY AFTER GREEN LIGHT. I WAS UNABLE TO STOP IN TIME TO AVOID A COLLISION. I WAS GOING LESS THAN 25 MPH AT THE TIME OF THE COLLISION. MY AIRBAGS DID NOT DEPLOY BUT A FIRE STARTED IN THE ENGINE AND IMMEDIATELY ENGULFED THE CAR. *TW

Look up ODI 10307243 at NHTSA ↗

44.8%
ODI 10915021 · 60,000 mi

WHILE DRIVING DOWN THE HIGHWAY I HEARD WHAT I THOUGHT WAS THE SOUND OF A ROCK HITTING MY WINDSHIELD AND THE NEXT THING I HEAR IS THE SUNROOF EXPLODING RAINING SHARDS OF GLASS ON ME AND THE INTERIOR OF THE CAR.

Look up ODI 10915021 at NHTSA ↗

34.3%
ODI 11138782 · 56,200 mi

LAST WEEK, WHILE TURNING INTO OUR DRIVEWAY, THE STEERING WHEEL MADE A SOUND LIKE RUBBER GRINDING. IMMEDIATELY, AN ERROR MESSAGE APPEARED INDICATING AN AIRBAG FAILURE. THE FOLLOWING DAY, WHILE DRIVING ON A 4-LANE HIGHWAY, ANOTHER VEHICLE BEGAN A LANE CHANGE WHILE I WAS IN ITS BLIND SPOT. I APPLIED THE BRAKES, AND ATTEMPTED TO SOUND THE HORN TO ALERT THE OTHER MOTORIST TO AVOID COLLISION, HOWEVER THE CAR'S HORN FAILED. THE ACCIDENT WAS AVOIDED, BUT THE EXPERIENCE WAS UNNERVING. MY WIFE TOOK THE VEHICLE TO A LOCAL VW SERVICE CENTER ON 10/5/18…

Look up ODI 11138782 at NHTSA ↗

211.1%
ODI 11052812

THE CLOCK SPRING IN MY CAR HAS FAILED REQUIRING COMPLETE REPLACEMENT. THIS COMPLETE FAILURE COMES A SHORT 9 MONTHS AFTER THE INITIAL 'REPAIR' DONE FOLLOWING A VW RECALL ON THE PART- THEY SIMPLY PLACED A COVER OVER THE ORIGINAL CLOCK SPRING. THEY TELL ME THAT THEY WILL NOT COVER THE REPLACEMENT OF THE PART, BECAUSE I HAD THE INITIAL SAFETY CHECK DONE AT THE TIME OF THE INITIAL RECALL AND THE PART WAS DEEMED FUNCTIONAL AT THAT POINT- EVEN THOUGH THEY WERE AWARE IT WOULD MOST LIKELY EVENTUALLY FAIL.

Look up ODI 11052812 at NHTSA ↗

66.4%
ODI 10986061 · 3 mi

I WAS TRYING TO MERGE ONTO EXPRESSWAY TRAFFIC AND WHEN I PUSHED ON THE ACCELERATOR THE CAR WAS UNRESPONSIVE. IT CREATED AN UNSAFE SITUATION WHERE I HAD TO HIT THE BRAKES AND LET THE TRAFFIC PASS BY, THEN I PUT THE CAR IN MANUAL SHIFT SO THAT I COULD ACCELERATE ENOUGH TO MERGE WITH TRAFFIC. THE INABILITY TO CONTROL THE SPEED OF THE VEHICLE DUE TO NO RESPONSE FROM THE ENGINE HAPPENS USUALLY AROUND SPEEDS OF 55 TO 65 MILES AN HOUR. I HAVE NOTICED THAT THE CAR HAS A DELAY THAT TAKES 1 OR 2 SECONDS WHEN GAS PEDAL IS PRESSED AND CAR START SHAKING. TH…

Look up ODI 10986061 at NHTSA ↗

27.7%
ODI 11307561

THE SUNROOF STARTED FALLING APART WHEN MY CAR WAS A PROXIMITY 45000 MILES, AND I REPORTED, AND CALL TO VW CUSTOMERS SERVICE ROR SEVERAL TIMES FIX THE PROBLEM, AND THEY DENY TO DO THIS. FINALLY. I HAD TO DO ONOT MY OWN, BUT WHAT I LEARNED TROUGH ONE OF MY FRIENDS, IS THAT EXIST A RECALL FOR THAT. I WILL APPRECIATE IF YOU CONFIRM THIS FOR ME - THE SECOND ISSUE IS THE REAR CAMERA DIDN'T WORK PROPERLY WHEN MY CAR WAS 40000 MILES. I REPORTED THIS CASE SEVERAL TIMES, AND I DID THE SAME PROCESS CALLING CUSTOMERS SERVICES, AND THEY TOLD ME THAT…

Look up ODI 11307561 at NHTSA ↗

37.5%
ODI 10787218 · 52,000 mi

I WAS DRIVING ON A HIGHWAY ON SUNDAY AFTERNOON, OCTOBER 25, WHEN THE GLASS SUNROOF OF MY CAR EXPLODED & SHATTERED OUT OF NOWHERE & WITHOUT ANY WARNING. PIECES OF GLASS CAME DOWN THROUGH THE HOLE, SHOWERING MY DOG & I. I PULLED TO THE SIDE SAFELY & CALL THE POLICE. THANK GOD THE DOG & I WERE NOT INJURED & I DIDN'T INJURE OTHER DRIVERS. I DIDN'T HIT A POT HOLE & I DIDN'T FEEL LIKE I WAS HIT BY A ROCK OR ANY OBJECT, I WASN'T EVEN NEAR ANY OVERPASSES. I CONTACTED VOLKSWAGEN TO ASK HOW & WHY THIS COULD HAVE HAPPENED FOR NO REASON. I WAS INSTRUCTED T…

Look up ODI 10787218 at NHTSA ↗

133.3%
ODI 11428827

I was driving down the freeway at about 4:00 pm in the afternoon when my sunroof suddenly shattered. I was not near an overpass so nothing could have fallen on it. It was not an overly warm day so I don't think it was the heat. I can only conclude that it spontaneously exploded.

Look up ODI 11428827 at NHTSA ↗

00.0%

No examples available for this selection.

Electronic Stability Control (Esc)
00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

1214.3%
ODI 10918906 · 99,000 mi

I PURCHASED MY 2009 VW EOS FROM A DEALERISHIP "AS-IS" AND I HAVE HAD TO REPLACE THE MAF SENSOR, THROTTLEBODY HAD TO BE SERVICED WITH IN THE FIRST YEAR OF OWNING. OIL LEAKING FROM ENGINE ONTO THE WATER PUMP. NOW, THE ABS AND TRACTION ELECTRICAL SYSTEM IS COMPLETELY MESSED UP AND I CAN'T DRIVE IT. ESTIMATION OF $2500 WORTH OF WORK.

Look up ODI 10918906 at NHTSA ↗

11.4%
ODI 11279297 · 25 mi

MY CAR DOESN'T ALWAYS GO IN REVERSE. THE REM PANEL SIGNAL GOES FROM 0-5 IN MINUTES BUT FEELS LIKE IT'S STALLED. THE ENGINE LIGHT IS ALWAYS ON. I READ THAT THERE HAS BEEN A RECALL BECAUSE OF A GEAR MALFUNCTION. AND AN EXTENDED WARRANTY FOR CARS UP TO 10YEARS OLD OR 100,000 MILES. I FIT INTO THIS CATEGORY. THIS HAPPENS WHEN I START THE CAR AND STOP AT A STOP SIGN. I'VE TAKEN MY CAR TO VW DEALERSHIPS AND PRIVATE DEALERS AND THEY CAN'T SEEM TO FIGURE IT OUT.

Look up ODI 11279297 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Air BagsToo few reports for a range33,704 mi4 (sparse)
ODI 10892884 · 10,000 mi

TAKATA RECALL IT HAS BEEN OVER 6 MONTHS AND DEALER SAYS THEY STILL DO NOT KNOW WHEN REPAIR CAN BE MADE. WE PAID OVER 30 THOUSAND DOLLARS FOR THIS CAR BRAND NEW AND IT IS NOT SAFE TO DRIVE. IS THE REASON "MY GOVERNMENT" IS NOT FORCING THE ISSUE WITH THE CAR COMPANIES BECAUSE THEY DONATE SO MUCH MONEY TO ELECTIONS?

Look up ODI 10892884 at NHTSA ↗

ODI 11141092 · 90,000 mi

I TOOK THE CAR IN AS PART OF THE TAKATA INFLATOR RECALL. EVERYTHING IN THE CAR WAS WORKING WHEN I DROPPED OFF THE CAR. NOW THE DEALERSHIP WANTS $700 PLUS TO REPAIR THE HORN, IGNITION LOCK, CONTROLS ON THE STEERING WHEEL THAT CONTROL THE VOLUME AND MENU BUTTONS ON THE DISPLAY PANEL. THESE ITEMS WERE WORKING WHEN I DROPPED OFF THE CAR. VWOA HAS STATED DUE TO THE AGE OF THE CAR AND THE MILEAGE, THESE ITEMS ARE NOT COVERED UNDER WARRANTY. THEY WERE WORKING WHEN I BROUGHT THE CAR TO THE DEALERSHIP, MOMENTUM VOLKSWAGEN OF CLEAR LAKE. I DROPPED T…

Look up ODI 11141092 at NHTSA ↗

ODI 11150404 · 45,408 mi

TAKATA RECALL ON 10/19/18 I TOOK MY CAR TO THE DEALERSHIP SO THAT THEY COULD INSTALL THE NEW AIRBAG INFLATOR KIT DUE TO THE RECALL. A FEW DAYS LATER I NOTICED MY HORN WAS NOT WORKING. I RETURNED TO THE DEALERSHIP ON 11/9/18 ONLY TO BE TOLD I NEED TO REPLACE THE ENTIRE AIRBAG BECAUSE THE BRACKETS CONNECTING TO THE AIRBAG ARE NOT SENDING A GOOD SIGNAL TO THE HORN. HOWEVER I WENT ONLINE AND ONE OF THE ITEMS CLEARLY CALLED OUT WITH THE RECALL IS "DO NOT PULL ON THE HORN SWITCH FEED PIGTAIL WIRE TO DISENGAGE THE CONNECTOR FROM THE DRIVER AIRBAG…

Look up ODI 11150404 at NHTSA ↗

EngineToo few reports for a range29,500 mi3 (sparse)
ODI 10981626 · 24,377 mi

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,377.

Look up ODI 10981626 at NHTSA ↗

ODI 11132793 · 29,500 mi

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE LOST POWER AND SHIFTED INTO NEUTRAL. ALSO, THE SERVICE VEHICLE WARNING INDICATOR ILLUMINATED. THE CONTACT'S DIAGNOSTIC TROUBLE CODE READER PROVIDED CODE: U0103. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 29,500.

Look up ODI 11132793 at NHTSA ↗

ODI 11139495 · 30,000 mi

WHILE DRIVING AT 50 MILES PER HOUR, VEHICLE SHIFTED ITSELF TO NEUTRAL... SLOWLY CHANGED LANES TO EMERGENCY LANE AND CAME TO A HAULT. PLACED CAR ON PARK TESTED REVERSE AND IT WORKED...PLACE ON DRIVE AND CAR DROVE ON... A VW MECHANIC TELS ME IT COULD BE A TRANSMISION MULTISWITCH PROBLEM; DO YOU HAVE HISTORY OR RECORD OF SUCH SCARY PROBLEM WITH EOS???

Look up ODI 11139495 at NHTSA ↗

Air Bags:Frontal:Driver Clockspring/Spiral CassetteToo few reports for a range506,251 mi2 (sparse)
ODI 11267712 · 904,502 mi

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE HORN FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO HAMILTON VOLKSWAGEN (2200 NJ-33, HAMILTON SQUARE, NJ 08690, [phone removed]0) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING FAILED. THE CLOCKSPRING WAS NOT REPLACED. THE MANUFACTURER STATED THAT THE CLOCKSPRING WAS ALREADY REPLACED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 904,502.

Look up ODI 11267712 at NHTSA ↗

ODI 11521753 · 108,000 mi

The contact owns a 2013 Volkswagen Eos. The contact stated while having a routine check at the dealer, the mechanic informed the contact that the horn was not functioning and that the clockspring needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the clockspring needed to be replaced again. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under warranty or recall. No further assistance was provided. The failu…

Look up ODI 11521753 at NHTSA ↗

Electrical SystemToo few reports for a range56,000 mi2 (sparse)
ODI 11141092 · 90,000 mi

I TOOK THE CAR IN AS PART OF THE TAKATA INFLATOR RECALL. EVERYTHING IN THE CAR WAS WORKING WHEN I DROPPED OFF THE CAR. NOW THE DEALERSHIP WANTS $700 PLUS TO REPAIR THE HORN, IGNITION LOCK, CONTROLS ON THE STEERING WHEEL THAT CONTROL THE VOLUME AND MENU BUTTONS ON THE DISPLAY PANEL. THESE ITEMS WERE WORKING WHEN I DROPPED OFF THE CAR. VWOA HAS STATED DUE TO THE AGE OF THE CAR AND THE MILEAGE, THESE ITEMS ARE NOT COVERED UNDER WARRANTY. THEY WERE WORKING WHEN I BROUGHT THE CAR TO THE DEALERSHIP, MOMENTUM VOLKSWAGEN OF CLEAR LAKE. I DROPPED T…

Look up ODI 11141092 at NHTSA ↗

ODI 11378310 · 22,000 mi

IN NORMAL DRIVING, I TURNED STEERING WHEEL TO PULL INTO A PARKING SPACE AND THERE WAS A SNAP IN THE STEERING WHEEL. THIS SOUND WAS THE ELECTRICAL CONNECTION TO THE STEERING WHEEL BREAKING AWAY. I LOST KEY FUNCTIONS FROM THE STEERING WHEEL INCLUDING THE AIRBAG, HORN, AND STEERING MOUNTED CONTROLS.

Look up ODI 11378310 at NHTSA ↗

Unknown Or OtherToo few reports for a range22,000 mi1 (sparse)
ODI 11378310 · 22,000 mi

IN NORMAL DRIVING, I TURNED STEERING WHEEL TO PULL INTO A PARKING SPACE AND THERE WAS A SNAP IN THE STEERING WHEEL. THIS SOUND WAS THE ELECTRICAL CONNECTION TO THE STEERING WHEEL BREAKING AWAY. I LOST KEY FUNCTIONS FROM THE STEERING WHEEL INCLUDING THE AIRBAG, HORN, AND STEERING MOUNTED CONTROLS.

Look up ODI 11378310 at NHTSA ↗

Electrical System:HornToo few reports for a range108,000 mi1 (sparse)
ODI 11521753 · 108,000 mi

The contact owns a 2013 Volkswagen Eos. The contact stated while having a routine check at the dealer, the mechanic informed the contact that the horn was not functioning and that the clockspring needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the clockspring needed to be replaced again. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under warranty or recall. No further assistance was provided. The failu…

Look up ODI 11521753 at NHTSA ↗

Electrical System:Seat Heater:MatToo few reports for a range50,000 mi1 (sparse)
ODI 11422905 · 50,000 mi

The contact owns a 2013 Volkswagen Eos. The contact stated that while driving, the heater inside the front passenger seat erroneously activated and malfunctioned causing the seat to burn which also caused a burn to the bottom of the front passenger seat. There was a hole on the front passenger side seat and during the incident, it burned through the passenger's undergarments and jeans causing his burn injuries. Medical treatment was not provided due to the injured passenger not being able to sit and was being treated at home. During the inciden…

Look up ODI 11422905 at NHTSA ↗

Power TrainToo few reports for a range30,000 mi1 (sparse)
ODI 11139495 · 30,000 mi

WHILE DRIVING AT 50 MILES PER HOUR, VEHICLE SHIFTED ITSELF TO NEUTRAL... SLOWLY CHANGED LANES TO EMERGENCY LANE AND CAME TO A HAULT. PLACED CAR ON PARK TESTED REVERSE AND IT WORKED...PLACE ON DRIVE AND CAR DROVE ON... A VW MECHANIC TELS ME IT COULD BE A TRANSMISION MULTISWITCH PROBLEM; DO YOU HAVE HISTORY OR RECORD OF SUCH SCARY PROBLEM WITH EOS???

Look up ODI 11139495 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

1 reports2024-102026-09

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-100None

No examples available for this selection.

2024-110None

No examples available for this selection.

2024-120None

No examples available for this selection.

2025-010None

No examples available for this selection.

2025-020None

No examples available for this selection.

2025-030None

No examples available for this selection.

2025-040None

No examples available for this selection.

2025-050None

No examples available for this selection.

2025-060None

No examples available for this selection.

2025-070None

No examples available for this selection.

2025-080None

No examples available for this selection.

2025-090None

No examples available for this selection.

2025-100None

No examples available for this selection.

2025-110None

No examples available for this selection.

2025-120None

No examples available for this selection.

2026-010None

No examples available for this selection.

2026-020None

No examples available for this selection.

2026-030None

No examples available for this selection.

2026-040None

No examples available for this selection.

2026-050None

No examples available for this selection.

2026-060None

No examples available for this selection.

2026-070None

No examples available for this selection.

2026-080None

No examples available for this selection.

2026-09 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 21 reports

2015: 0 complaints · 2016: 0 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
2015000
2016000
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
2015300
2016400

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentAir BagsEngineAir Bags:Frontal:Driver Clockspring/Spiral CassetteElectrical SystemUnknown Or OtherElectrical System:HornElectrical System:Seat Heater:MatPower Train
Air Bags—00
2
ODI 11141092 · 90,000 mi

I TOOK THE CAR IN AS PART OF THE TAKATA INFLATOR RECALL. EVERYTHING IN THE CAR WAS WORKING WHEN I DROPPED OFF THE CAR. NOW THE DEALERSHIP WANTS $700 PLUS TO REPAIR THE HORN, IGNITION LOCK, CONTROLS ON THE STEERING WHEEL THAT CONTROL THE VOLUME AND MENU BUTTONS ON THE DISPLAY PANEL. THESE ITEMS WERE WORKING WHEN I DROPPED OFF THE CAR. VWOA HAS STATED DUE TO THE AGE OF THE CAR AND THE MILEAGE, THESE ITEMS ARE NOT COVERED UNDER WARRANTY. THEY WERE WORKING WHEN I BROUGHT THE CAR TO THE DEALERSHIP, MOMENTUM VOLKSWAGEN OF CLEAR LAKE. I DROPPED T…

Look up ODI 11141092 at NHTSA ↗

ODI 11378310 · 22,000 mi

IN NORMAL DRIVING, I TURNED STEERING WHEEL TO PULL INTO A PARKING SPACE AND THERE WAS A SNAP IN THE STEERING WHEEL. THIS SOUND WAS THE ELECTRICAL CONNECTION TO THE STEERING WHEEL BREAKING AWAY. I LOST KEY FUNCTIONS FROM THE STEERING WHEEL INCLUDING THE AIRBAG, HORN, AND STEERING MOUNTED CONTROLS.

Look up ODI 11378310 at NHTSA ↗

1
ODI 11378310 · 22,000 mi

IN NORMAL DRIVING, I TURNED STEERING WHEEL TO PULL INTO A PARKING SPACE AND THERE WAS A SNAP IN THE STEERING WHEEL. THIS SOUND WAS THE ELECTRICAL CONNECTION TO THE STEERING WHEEL BREAKING AWAY. I LOST KEY FUNCTIONS FROM THE STEERING WHEEL INCLUDING THE AIRBAG, HORN, AND STEERING MOUNTED CONTROLS.

Look up ODI 11378310 at NHTSA ↗

000
Engine0—00000
1
ODI 11139495 · 30,000 mi

WHILE DRIVING AT 50 MILES PER HOUR, VEHICLE SHIFTED ITSELF TO NEUTRAL... SLOWLY CHANGED LANES TO EMERGENCY LANE AND CAME TO A HAULT. PLACED CAR ON PARK TESTED REVERSE AND IT WORKED...PLACE ON DRIVE AND CAR DROVE ON... A VW MECHANIC TELS ME IT COULD BE A TRANSMISION MULTISWITCH PROBLEM; DO YOU HAVE HISTORY OR RECORD OF SUCH SCARY PROBLEM WITH EOS???

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Air Bags:Frontal:Driver Clockspring/Spiral Cassette00—00
1
ODI 11521753 · 108,000 mi

The contact owns a 2013 Volkswagen Eos. The contact stated while having a routine check at the dealer, the mechanic informed the contact that the horn was not functioning and that the clockspring needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the clockspring needed to be replaced again. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under warranty or recall. No further assistance was provided. The failu…

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00
Electrical System
2
ODI 11141092 · 90,000 mi

I TOOK THE CAR IN AS PART OF THE TAKATA INFLATOR RECALL. EVERYTHING IN THE CAR WAS WORKING WHEN I DROPPED OFF THE CAR. NOW THE DEALERSHIP WANTS $700 PLUS TO REPAIR THE HORN, IGNITION LOCK, CONTROLS ON THE STEERING WHEEL THAT CONTROL THE VOLUME AND MENU BUTTONS ON THE DISPLAY PANEL. THESE ITEMS WERE WORKING WHEN I DROPPED OFF THE CAR. VWOA HAS STATED DUE TO THE AGE OF THE CAR AND THE MILEAGE, THESE ITEMS ARE NOT COVERED UNDER WARRANTY. THEY WERE WORKING WHEN I BROUGHT THE CAR TO THE DEALERSHIP, MOMENTUM VOLKSWAGEN OF CLEAR LAKE. I DROPPED T…

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ODI 11378310 · 22,000 mi

IN NORMAL DRIVING, I TURNED STEERING WHEEL TO PULL INTO A PARKING SPACE AND THERE WAS A SNAP IN THE STEERING WHEEL. THIS SOUND WAS THE ELECTRICAL CONNECTION TO THE STEERING WHEEL BREAKING AWAY. I LOST KEY FUNCTIONS FROM THE STEERING WHEEL INCLUDING THE AIRBAG, HORN, AND STEERING MOUNTED CONTROLS.

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00—
1
ODI 11378310 · 22,000 mi

IN NORMAL DRIVING, I TURNED STEERING WHEEL TO PULL INTO A PARKING SPACE AND THERE WAS A SNAP IN THE STEERING WHEEL. THIS SOUND WAS THE ELECTRICAL CONNECTION TO THE STEERING WHEEL BREAKING AWAY. I LOST KEY FUNCTIONS FROM THE STEERING WHEEL INCLUDING THE AIRBAG, HORN, AND STEERING MOUNTED CONTROLS.

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000
Unknown Or Other
1
ODI 11378310 · 22,000 mi

IN NORMAL DRIVING, I TURNED STEERING WHEEL TO PULL INTO A PARKING SPACE AND THERE WAS A SNAP IN THE STEERING WHEEL. THIS SOUND WAS THE ELECTRICAL CONNECTION TO THE STEERING WHEEL BREAKING AWAY. I LOST KEY FUNCTIONS FROM THE STEERING WHEEL INCLUDING THE AIRBAG, HORN, AND STEERING MOUNTED CONTROLS.

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00
1
ODI 11378310 · 22,000 mi

IN NORMAL DRIVING, I TURNED STEERING WHEEL TO PULL INTO A PARKING SPACE AND THERE WAS A SNAP IN THE STEERING WHEEL. THIS SOUND WAS THE ELECTRICAL CONNECTION TO THE STEERING WHEEL BREAKING AWAY. I LOST KEY FUNCTIONS FROM THE STEERING WHEEL INCLUDING THE AIRBAG, HORN, AND STEERING MOUNTED CONTROLS.

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—000
Electrical System:Horn00
1
ODI 11521753 · 108,000 mi

The contact owns a 2013 Volkswagen Eos. The contact stated while having a routine check at the dealer, the mechanic informed the contact that the horn was not functioning and that the clockspring needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the clockspring needed to be replaced again. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under warranty or recall. No further assistance was provided. The failu…

Look up ODI 11521753 at NHTSA ↗

00—00
Electrical System:Seat Heater:Mat000000—0
Power Train0
1
ODI 11139495 · 30,000 mi

WHILE DRIVING AT 50 MILES PER HOUR, VEHICLE SHIFTED ITSELF TO NEUTRAL... SLOWLY CHANGED LANES TO EMERGENCY LANE AND CAME TO A HAULT. PLACED CAR ON PARK TESTED REVERSE AND IT WORKED...PLACE ON DRIVE AND CAR DROVE ON... A VW MECHANIC TELS ME IT COULD BE A TRANSMISION MULTISWITCH PROBLEM; DO YOU HAVE HISTORY OR RECORD OF SUCH SCARY PROBLEM WITH EOS???

Look up ODI 11139495 at NHTSA ↗

00000—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

2 patterns with matching reports.

Stalling or loss of power

2 mentions · 7.7% of complaints

Median mileage: 26,939 mi (2 usable records).

ODI 10981626 · 24,377 mi

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,377.

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ODI 11132793 · 29,500 mi

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE LOST POWER AND SHIFTED INTO NEUTRAL. ALSO, THE SERVICE VEHICLE WARNING INDICATOR ILLUMINATED. THE CONTACT'S DIAGNOSTIC TROUBLE CODE READER PROVIDED CODE: U0103. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 29,500.

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Warning lights and dashboard alerts

1 mentions · 3.8% of complaints

Median mileage: 24,377 mi (1 usable records).

ODI 10981626 · 24,377 mi

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,377.

Look up ODI 10981626 at NHTSA ↗

Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b