Auto Recall Watch
U.S. public vehicle records

2014 Ford C-MAX: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

80 owner complaints analyzed

8 distinct recall campaigns

53,394 mi median reported failure mileage

Scope: 2014 model year. Data updated: . 40 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Unknown Or Other is the most frequently named component, appearing in 19 of 80 complaints (23.8%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Steering behavior1620.0%
Transmission and shifting1417.5%
Electrical and battery issues1215.0%
Braking behavior78.8%
Engine operation11.3%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Unknown Or Other
19
Electrical System
17
Power Train
17
Steering
14
Engine
5
Latches/Locks/Linkages
5
Air Bags
4
Fuel/Propulsion System
3
Component breakdown data
CategoryCount
Unknown Or Other19
Electrical System17
Power Train17
Steering14
Engine5
Latches/Locks/Linkages5
Air Bags4
Fuel/Propulsion System3

Unknown Or Other: 19; Electrical System: 17; Power Train: 17; Steering: 14; Engine: 5; Latches/Locks/Linkages: 5; Air Bags: 4; Fuel/Propulsion System: 3

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
9
25,000 to 49,999
9
50,000 to 74,999
5
75,000 to 99,999
10
100,000 to 149,999
3
150,000 and above
4
Reported problems by failure mileage data
CategoryCount
Under 25,0009
25,000 to 49,9999
50,000 to 74,9995
75,000 to 99,99910
100,000 to 149,9993
150,000 and above4

Under 25,000: 9; 25,000 to 49,999: 9; 50,000 to 74,999: 5; 75,000 to 99,999: 10; 100,000 to 149,999: 3; 150,000 and above: 4

75,000 to 99,999 miles has the most reports with usable mileage (10). 40 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2014
3
2015
3
2016
5
2017
7
2018
5
2019
7
2020
8
2021
10
2022
15
2023
5
2024
7
2025
2
2026
3
Complaints over time data
CategoryCount
20143
20153
20165
20177
20185
20197
20208
202110
202215
20235
20247
20252
20263

2014: 3; 2015: 3; 2016: 5; 2017: 7; 2018: 5; 2019: 7; 2020: 8; 2021: 10; 2022: 15; 2023: 5; 2024: 7; 2025: 2; 2026: 3

Pattern summary

Unknown Or Other leads the component reports. Steering behavior appears in 16 complaint narratives. Transmission and shifting appears in 14 complaint narratives. Electrical and battery issues appears in 12 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10633639 · 2014-09-16 (September 16, 2014)

1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE…

Owner-reported narrative. 2,100 miles reported. Look up ODI 10633639 at NHTSA ↗

Owner report 10651569 · 2014-10-31 (October 31, 2014)

THE AVERAGE MILES PER GALLON OF FUEL IS INCORRECT BECAUSE THE FUEL USAGE IS INCORRECT. THIS VEHICLE HAS A DISPLAY THAT INDICATES THE AMOUNT OF FUEL USED. I RESET WITH EVERY FILL-UP. IT IS CONSISTENTLY WRONG. USUALLY LOW BY .5 TO .7 GALLONS. THIS PRODUCES A FALSE AVERAGE MILES PER GALLON READING. *TR

Owner-reported narrative. 3,000 miles reported. Look up ODI 10651569 at NHTSA ↗

Owner report 10660656 · 2014-12-23 (December 23, 2014)

2014 FORD C-MAX. CONSUMER STATED WHEN HE REMOVED HIS FOOT FROM THE ACCELERATOR, TO SLOW DOWN AND STOP AT A TRAFFIC LIGHT, THE VEHICLE DID NOT SLOW DOWN. *TA THE CONSUMER TRIED TO DEPRESS THE BRAKE PEDAL, BUT COULD NOT AND CONSEQUENTLY HIT ANOTHER VEHICLE. *JB UPDATED 12/14/14*JB

Owner-reported narrative. Look up ODI 10660656 at NHTSA ↗

Owner report 10672064 · 2015-01-13 (January 13, 2015)

TL* THE CONTACT OWNS A 2014 FORD C-MAX. AFTER STARTING THE VEHICLE, THE STEERING WHEEL SEIZED AND FAILED TO TURN. AFTER WAITING APPROXIMATELY 30 MINUTES, THE STEERING WHEEL OPERATED AS NORMAL. IN ADDITION, THE SERVICE POWER STEERING NOW WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. ON ANOTHER OCCASION, WHILE DRIVING AT APPROXIMATELY 55 MPH, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST FAULT WARNING LIGHT ILLU…

Owner-reported narrative. 8,000 miles reported. Look up ODI 10672064 at NHTSA ↗

Owner report 10693536 · 2015-03-11 (March 11, 2015)

THE COMPASS ON THE LEFT SIDE OF THE DASHBOARD NEXT TO THE SPEEDOMETER INDICATES INACCURATE PERPENDICULAR DIRECTIONS WHILE INDICATING THE CORRECT DIRECTION OF PROGRESS. FOR EXAMPLE, WHEN THE CAR IS PROGRESSING NORTH THE TOP OF THE DIAL INDICATES "N" FOR NORTH CORRECTLY. BUT THE MARKING ON THE RIGHT SIDE WHICH SHOULD INDICATE "E" FOR EAST INSTEAD INDICATES "W" FOR WEST WHILE THE MARKING ON THE OPPOSITE SIDE ALSO INACCURATELY INDICATES THE OPPOSITE DIRECTION. WHEN PROGRESSING WEST, SOUTH OR EAST THE SAME REVERSAL OF THE PERPENDICULAR DIRECTIONS…

Owner-reported narrative. 100 miles reported. Look up ODI 10693536 at NHTSA ↗

Owner report 10789796 · 2015-11-11 (November 11, 2015)

EXCESSIVE TORQUE IS TOO EASILY APPLIED TO THE WHEELS WHEN TAKING OFF FROM A STOP CAUSING UNEXPECTED TRACTION LOSS AND TIRE SPIN EVEN UNDER LIGHT ACCELERATION, ESPECIALLY WHEN TURNING. WHEN DRIVING AT SPEED WHILE PASSING OR OTHERWISE USING CLOSE TO OR FULL POWER (IN A STRAIGHT LINE), THE CAR WILL SUDDENLY PULL TO ONE SIDE OR THE OTHER UNEXPECTEDLY. ANY NECESSARY STEERING CORRECTION CAUSES THE CAR TO PULL TO THE OPPOSITE SIDE AND OFTEN CAUSES THE CAR TO WANDER ACROSS THE LANE BACK AND FORTH AS I TRY TO MAINTAIN CONTROL. THESE ISSUES SEEM…

Owner-reported narrative. 20,000 miles reported. Look up ODI 10789796 at NHTSA ↗

Owner report 10819061 · 2016-01-08 (January 8, 2016)

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS NOT ABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT SHE EXPERIENCED A FAILURE WITH HER STEERING GEARS. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V514000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,910.

Owner-reported narrative. 1,910 miles reported. Look up ODI 10819061 at NHTSA ↗

Owner report 10916154 · 2016-10-14 (October 14, 2016)

TL* THE CONTACT OWNS A 2014 FORD C-MAX HYBRID. AFTER PLACING THE VEHICLE IN PARK AND TURNING IT OFF, THE CONTACT WAS ALERTED THAT THE VEHICLE INDEPENDENTLY ROLLED BACKWARDS AND CRASHED INTO ANOTHER VEHICLE. THE CONTACT WAS NOT IN THE VEHICLE AT THE TIME OF THE CRASH. UPON ENTERING THE VEHICLE AND INSPECTING IT, THE CONTACT NOTICED THAT THE VEHICLE SHIFTED INTO REVERSE. THE FAILURE OCCURRED ON ONE SEPARATE OCCASION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE …

Owner-reported narrative. 18,900 miles reported. Look up ODI 10916154 at NHTSA ↗

Recall history

8 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

14V164000 · Seats:Front Assembly:Recliner

Reported: 2014-04-02 (April 2, 2014)

Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."

Consequence: The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.

Remedy: Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.

NHTSA campaign record ↗
14V237000 · Air Bags:Side/Window | Air Bags:Frontal:Sensor/Control Module-Inactive

Reported: 2014-05-07 (May 7, 2014)

Ford Motor Company (Ford) is recalling certain model year 2013-2014 C-MAX, and Escape vehicles. In the affected vehicles, the restraint control module (RCM) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.

Consequence: If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.

Remedy: Ford will notify owners, and dealers will reprogram the RCM, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S04.

NHTSA campaign record ↗
14V514000 · Steering

Reported: 2014-08-22 (August 22, 2014)

Ford Motor Company (Ford) is recalling certain model year 2014 Focus and C-Max vehicles manufactured August 8, 2014, to August 15, 2014. The affected vehicles may have steering gears that were incorrectly assembled.

Consequence: The incorrectly manufactured steering gears may cause impaired steering, including the loss of steering control, increasing the risk of a crash.

Remedy: Ford will notify owners, and dealers will replace the steering gears, free of charge. The recall began on November 11, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S18.

NHTSA campaign record ↗
14V597000 · Seat Belts | Air Bags:Side/Window | Air Bags

Reported: 2014-09-26 (September 26, 2014)

Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.

Consequence: The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.

Remedy: Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.

NHTSA campaign record ↗
16V643000 · Latches/Locks/Linkages:Doors:Latch

Reported: 2016-09-06 (September 6, 2016)

Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

Consequence: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Remedy: Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.

NHTSA campaign record ↗
18V592000 · Equipment:Electrical

Reported: 2018-09-10 (September 10, 2018)

Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.

Consequence: An overheated cord can increase the risk of a fire.

Remedy: Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. The recall began January 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.

NHTSA campaign record ↗
20V331000 · Latches/Locks/Linkages:Doors:Latch

Reported: 2020-06-08 (June 8, 2020)

Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

Consequence: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Remedy: Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.

NHTSA campaign record ↗
22V413000 · Power Train:Shift Linkage/Cable/Rod | Power Train:Automatic Transmission:Gear Position Indication (Prndl)

Reported: 2022-06-10 (June 10, 2022)

Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.

Consequence: A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.

Remedy: Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.

NHTSA campaign record ↗
Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

80 unique complaints in this selection. Analysis snapshot: 2026-09-30.

50.0%Usable mileage40 / 80 records
100.0%Valid incident date80 / 80 records
100.0%Valid filing date80 / 80 records
100.0%Ordered incident and filing dates80 / 80 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component201320142015201620172018
Electrical System
5026.7%
ODI 10594601 · 32,000 mi

CAR WILL NOT START, NOTHING LEFT ON, CAR JUMPED WITH JUMPER, TOOK PLACE AGAIN YESTERDAY 5/27/2014. UNABLE TO JUMP START THIS TIME, FORD ROAD SIDE ASSISTANCE APPLIED A JUMPER ABLE TO GET ELECTRICAL SYSTEM UP, BUT CAR WILL NOT RUN. FORD DEALER RECEIVED CAR, STATED THAT THEIR ROAD SIDE ASSISTANCE DID NOT KNOW HOW TO JUMP CAR. ALSO STATED BATTERY WAS DEAD, BUT TESTED FINE. ASKED WHY THIS WOULD HAPPEN, COULD NOT TELL ME. THEY STATED THAT ALL POWER SYSTEMS LIKE LIGHTS OR PHONES ARE AUTOMATICALLY TURNED OFF AFTER 45 MINUTES. HAVE CALLED FORD CUSTOMER …

Look up ODI 10594601 at NHTSA ↗

1721.3%
ODI 10633639 · 2,100 mi

1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE…

Look up ODI 10633639 at NHTSA ↗

815.4%
ODI 11031986 · 38,173 mi

VEHICLE IS NOT HOLDING EV NOW/LATER MODES CAUSING UNEXPECTED BATTERY USAGE AND FUEL CONSUMPTION. AN EXAMPLE IS TRAVELING HIGHWAY SPEEDS (70-75 MPH); VEHICLE WILL UNEXPECTEDLY SWITCH INTO AUTO MODE AND REVERT FROM GAS/HYBRID PERFORMANCE TO ELECTRIC/BATTERY ONLY PERFORMANCE WHICH IS REDUCED POWER AND RESPONSE AGAIN AT HIGHWAY SPEEDS. THIS IS NOT ALWAYS THE CASE AS I HAVE FOUND THIS TO HAPPEN BEFORE I ENTER THE HIGHWAY AND CAN ADJUST MY DRIVE ACCORDINGLY. ADDITIONALLY, THIS HAPPENS IN EV NOW MODE WHICH HOLDS THE ELECTRIC ENGINE TO PREVENT GAS USE…

Look up ODI 11031986 at NHTSA ↗

29.1%
ODI 11031781 · 15,000 mi

THE CAR WENT INTO "LIMP" MODE WHILE GOING 70 MPH. TOOK THE CAR IN AND WE WERE TOLD IT HAD A RECALL ON THE ELECTRONIC THROTTLE BODY. WE NEVER RECEIVED A RECALL NOTICE AND IT ISN'T LISTED ON THE NHTSA SITE.

Look up ODI 11031781 at NHTSA ↗

16.7%
ODI 11568220

Rear back-up camera does not display on dashboard console screen when air temperature is cold, i.e. below about 45º, and will only turn back on when the car has sufficiently warmed up after driving some distance. This has been happening for at least two years. When the camera is not working, there is a blind spot directly behind the car. The rear of the car proximity warning signal still works, but the screen remains black. I brought this problem to the attention of the dealership service manager, who told me he could not find anything obviou…

Look up ODI 11568220 at NHTSA ↗

220.0%
ODI 11309434 · 46,500 mi

ELECTRICAL GREMLINS SINCE THE FIRST DAY. TOUCHSCREEN WENT ON AND OFF, PHONE DIDN'T CHARGE, DOOR HANDLES DON'T WORK, GARAGE DOOR OPENER FORGOT SETTINGS, PRESETS ON DASH WOULD BLINK OUT OF MEMORY. ULTIMATELY THE CAR DIDN'T EVEN START. BUT FOR ALL OF THESE PROBLEMS, SOMETIMES THEY WOULD WORK, SOMETIMES THEY WOULDN'T. ULTIMATELY GOT THE YELLOW WRENCH OF DEATH. BROUGHT IT IN REPEATEDLY AND THEY COULD NEVER REPRODUCE THE PROBLEM, UNTIL THE DAY IT WOULDN'T START AT ALL AND THE WRENCH WAS ON THE DASH. FINALLY DIAGNOSED OPEN SEAMS ON THE BACK HINGES T…

Look up ODI 11309434 at NHTSA ↗

Power Train
3719.8%
ODI 10594601 · 32,000 mi

CAR WILL NOT START, NOTHING LEFT ON, CAR JUMPED WITH JUMPER, TOOK PLACE AGAIN YESTERDAY 5/27/2014. UNABLE TO JUMP START THIS TIME, FORD ROAD SIDE ASSISTANCE APPLIED A JUMPER ABLE TO GET ELECTRICAL SYSTEM UP, BUT CAR WILL NOT RUN. FORD DEALER RECEIVED CAR, STATED THAT THEIR ROAD SIDE ASSISTANCE DID NOT KNOW HOW TO JUMP CAR. ALSO STATED BATTERY WAS DEAD, BUT TESTED FINE. ASKED WHY THIS WOULD HAPPEN, COULD NOT TELL ME. THEY STATED THAT ALL POWER SYSTEMS LIKE LIGHTS OR PHONES ARE AUTOMATICALLY TURNED OFF AFTER 45 MINUTES. HAVE CALLED FORD CUSTOMER …

Look up ODI 10594601 at NHTSA ↗

1721.3%
ODI 10789796 · 20,000 mi

EXCESSIVE TORQUE IS TOO EASILY APPLIED TO THE WHEELS WHEN TAKING OFF FROM A STOP CAUSING UNEXPECTED TRACTION LOSS AND TIRE SPIN EVEN UNDER LIGHT ACCELERATION, ESPECIALLY WHEN TURNING. WHEN DRIVING AT SPEED WHILE PASSING OR OTHERWISE USING CLOSE TO OR FULL POWER (IN A STRAIGHT LINE), THE CAR WILL SUDDENLY PULL TO ONE SIDE OR THE OTHER UNEXPECTEDLY. ANY NECESSARY STEERING CORRECTION CAUSES THE CAR TO PULL TO THE OPPOSITE SIDE AND OFTEN CAUSES THE CAR TO WANDER ACROSS THE LANE BACK AND FORTH AS I TRY TO MAINTAIN CONTROL. THESE ISSUES SEEM…

Look up ODI 10789796 at NHTSA ↗

713.5%
ODI 10895980 · 5,000 mi

REVERSE GEAR SETTING ACTUALLY PUT THE CAR IN DRIVE AFTER STARTING THE PARKED CAR ND ATTEMPTING TO BACK OUT OFPARKING SPACE. I TRIED TURNING OFF ENGINE, AND THE SAME THING OCCURRED, THE CAR CONTINUED TO CREEP FORWARD UNTIL THE CAR MADE CONTACT WITH THE PARKING SPACE SIGN. THIS IS NOT A SMALL ISSUE AS 1) IT PROBABLY OCCURRED PREVIOUSLY WITH THE SAME MODEL IN THE SAME FLEET AND LEASER CHARGED ME UPWARD OF FIVE HUNDRED DOLLARS TO FIX VOSMETIC DAMAGE CAUSED WHILE PARALLEL PARKING AND 2) THUS COULD CAUSE BODILY INJURY HAD THE PARKING SPACE NOT BEEN…

Look up ODI 10895980 at NHTSA ↗

29.1%
ODI 11058297 · 18,000 mi

TL* THE CONTACT OWNS A 2016 FORD C-MAX HYBRID. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SHUT DOWN AND THE "STOP NOW PULL OVER" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD AND TOWED TO PERRY FORD OF POWAY (12740 POWAY RD, POWAY, CA 92064), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000. *BF ** *TR

Look up ODI 11058297 at NHTSA ↗

320.0%
ODI 11318715 · 33,000 mi

THE CAR WAS IN ACCELERATION MODE AT EVERY SPEED ON THE HIGHWAY, RESIDENTIAL STREETS, AT STOP SIGNS, ALWAYS EXCEEDING THE SPEED LIMITS. I CONTINUALLY BRAKED TO MAINTAIN CONTROL. TIRES SQUEALED WHEN I RELEASED THE BRAKE AT STOP SIGNS. THERE WAS NOTHING UNDER THE GAS PEDAL. I DIDN'T DARE DRIVE INTO THE GARAGE; THE CAR WOULD HAVE BEEN IN THE KITCHEN. WHEN I PUT IT IN PARK, ENGINE STILL REVVED.

Look up ODI 11318715 at NHTSA ↗

110.0%
ODI 11539404

The contact owns a 2018 Ford C-MAX Hybrid. The contact stated that after coming to a complete stop at a red light, the vehicle inadvertently stalled and lost motive power. After restarting the vehicle, the vehicle seemed to return to normal functionality; however, the failure had since become a regular failure. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure…

Look up ODI 11539404 at NHTSA ↗

Steering
3920.9%
ODI 10587639 · 5,900 mi

DRIVING ON THE INTERSTATE FREEWAY AT NIGHT. A LIGHT WARNING OF POWER STEERING PROBLEM CAME ON. EXITED AND WENT TO A TRUCK STOP. RESTARTED CAR BUT THE POWER STEERING DIDN'T WORK. VERY DIFFICULT TO STEER. HAD TO HAVE CAR TOWED. THERE WAS NO APPARENT CAUSE. *TR

Look up ODI 10587639 at NHTSA ↗

1417.5%
ODI 10633639 · 2,100 mi

1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE…

Look up ODI 10633639 at NHTSA ↗

611.5%
ODI 11206788 · 45,000 mi

WHEN STARTING THE CAR ONE DAY, I GOT A MESSAGE ON THE DASHBOARD THAT THERE WAS A POWER ASSIST STEERING FAILURE - STEERING WAS MANUAL AND VERY HEAVY. NO CODES PRESENT AND THE PROBLEM SEEMED TO GO AWAY. IT CAME BACK AGAIN ANOTHER TIME WHILE DRIVING AND WENT AWAY AGAIN. THE POWER ASSIST SEEMS TO BE WORKING BUT IS "STICKY" AND THE WHEEL STAYS LOCKED AT FIRST WHEN THE CAR IS STARTED. TOOK IT TO THE DEALER AND THEY SAID THAT THE STEERING GEAR FAILED AND NEEDS REPLACEMENT AT $2300+. THE CAR HAS ONLY 45000 MILES ON IT. THIS IS CLEARLY A FAULTY PART.

Look up ODI 11206788 at NHTSA ↗

00.0%

No examples available for this selection.

320.0%
ODI 11131163 · 13,100 mi

TL* THE CONTACT OWNS A 2017 FORD C-MAX. WHILE DRIVING 50 MPH, THE STEERING COLUMN FELT LOOSE AS IF IT WERE NOT ATTACHED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BOKAN FORD (2 FRANKLIN PARK W #1, ST ALBANS CITY, VT), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 13,100.

Look up ODI 11131163 at NHTSA ↗

220.0%
ODI 11140092 · 3,000 mi

STEERING AT HIGHWAY SPEEDS IS UNSAFE AS VEHICLE WANDERS WITHIN LANE PURPORTEDLY DUE TO ELECTRIC-ASSIST POWER STEERING. SPEEDS ABOVE 40MPH, VEHICLE REQUIRES EXCESSIVE STEERING INPUT TO STAY WITHIN LANE.

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Unknown Or Other
2613.9%
ODI 10992964 · 78,000 mi

OEM ELECTRIC CHARGER (A SEPARATE MECHANISM NOT A PART OF THE VEHICLE) CAUGHT FIRE UPON PLUGGING IT INTO A SOCKET (SAME CHARGER, SAME SOCKET HAS BEEN USED FOR OVER 3 YEARS)

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1923.8%
ODI 10928128

I RECEIVED A LETTER INFORMING ME OF THE RECALL ON THE DOOR LATCH, HOWEVER PARTS WILL NOT BE AVAILABLE UNTIL POSSIBLY THE 2ND QUARTER 2017. CONSIDERING MY LATCH ON THE BACK OPENS SOMETIMES, I AM CERTAINLY CONCERNED FOR MY DOORS OPENING WITH MY KIDS. HAVING TO WAIT IS UNACCEPTABLE. I SHOULD HAVE BEEN PROVIDED A LOANER CAR UNTIL MINE IS FIXED. I AM VERY10 DISSATISFIED WITH FORD MOTOR COMPANY. *TR

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713.5%
ODI 10954093 · 40,000 mi

1. ON TAKING A TRIP FROM PANAMA CITY BEACH, FL TO INDIANAPOLIS, IN THIS CMAX WAS PARKED & LOCKED IN THE NORTHWEST FLORIDA BEACHES PARKING LOT AT APPROXIMATELY 9 AM CST 2. AT APPROXIMATELY 4:30 PM EST A TELEPHONE CALL WAS RECEIVED FROM THE AIRPORT POLICE INFORMING ME THAT THE CMAX WAS IN THE PARKING LOT RUNNING WITH THE LIGHTS ON AND I WAS ASKED TO GO TO THE PARKING LOT AND TURN THE AUTOMOBILE OFF. AFTER I INFORMED THE OFFICER THAT I WAS IN INDIANA AND COULD NOT COMPLY WITH THE REQUEST, I PROCEEDED TO MAKE NUMEROUS TELEPHONE CALLS; FORD MOTOR…

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522.7%
ODI 10855102 · 20,000 mi

HEAD IMPACT - PREVIOUSLY RECALLED IN JULY 2013 BY FORD MOTOR COMPANY FOR HEADLINER DESIGN ISSUES. STRUCK WHEN TURNING VEHICLE ONTO HIGHWAY.

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426.7%
ODI 11051973 · 10,500 mi

THE PARK ASSIST FAILED WHEN THE AUTOMATED SYSTEM WAS PARKING MY VEHICLE IN A PARALLEL PARKING SPACE. THE PARK ASSIST SYSTEM APPEARED TO BE FUNCTIONING PROPERLY UNTIL DURING THE VEHICLE'S IT'S INITIAL BACKUP MANEUVER WHEN IT BACKED MY VEHICLE INTO A PARKED PICKUP TRUCK IN THE ADJACENT PARKING STALL WITHOUT WARNING. FORTUNATELY DAMAGE WAS LIMITED TO PAINT DAMAGE ON MY VEHICLE'S BUMPER WITH DO DAMAGE TO THE VEHICLE IN THE ADJACENT PARKING STALL. THE LOCAL FORD DEALERSHIP HERE IN BRANDON FLORIDA HAS TESTED THE SYSTEM AND REPORTED THAT THE SYSTEM I…

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110.0%
ODI 11309434 · 46,500 mi

ELECTRICAL GREMLINS SINCE THE FIRST DAY. TOUCHSCREEN WENT ON AND OFF, PHONE DIDN'T CHARGE, DOOR HANDLES DON'T WORK, GARAGE DOOR OPENER FORGOT SETTINGS, PRESETS ON DASH WOULD BLINK OUT OF MEMORY. ULTIMATELY THE CAR DIDN'T EVEN START. BUT FOR ALL OF THESE PROBLEMS, SOMETIMES THEY WOULD WORK, SOMETIMES THEY WOULDN'T. ULTIMATELY GOT THE YELLOW WRENCH OF DEATH. BROUGHT IT IN REPEATEDLY AND THEY COULD NEVER REPRODUCE THE PROBLEM, UNTIL THE DAY IT WOULDN'T START AT ALL AND THE WRENCH WAS ON THE DASH. FINALLY DIAGNOSED OPEN SEAMS ON THE BACK HINGES T…

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Engine
168.6%
ODI 10596907 · 16,800 mi

UNDER NORMAL OPERATING CONDITIONS, MY HUSBAND BUMPED THE IGNITION KEY WITH HIS KNEE AND THE CAR TURNED OFF. HE QUICKLY FIGURED OUT WHAT HAD HAPPENED AND PULLED OVER AND RESTARTED IT AND WE CONTINUED ON. *TR

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56.3%
ODI 10633639 · 2,100 mi

1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE…

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23.8%
ODI 11344265 · 38,167 mi

WHEN PARKING OR STOPING, TURNING THE KEY OFF, REMOVING THE KEY THE ENGINE WILL KEEP RUNNING. THIS WAS REPORTED TO FORD UNDER WARRANTIES. THIS IS EASY TO CATCH IN A CLOSED GARAGE BUT IMPOSSIBLE TO DETECT OUTSIDE (NO NOISE WHEN WALKING AWAY FROM CAR) 6 TIMES IN THE LAST 3 YEARS.

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14.5%
ODI 11643456 · 44,530 mi

The contact owned a 2016 Ford C-Max. The contact stated that while coming to a stop in a parking lot attempting to obtain mail from a mailbox; the vehicle independently accelerated and it was unknown what gear the vehicle was stationed in. In addition, it was unknown if the brake pedal was depressed or the gear the vehicle was in at the time of the failure. The vehicle had struck and knocked 3 mailboxes down and crashed into the front passenger side corner panel of a Mail Van coming to a stop as it was revving. The vehicle traveled 26 feet from…

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16.7%
ODI 11585231

Car accelerated by itself in Drive. I'd to either apply brake or put the car in Neutral to stop it. When shifted back to D, it auto accelerated. After I got home, shut it off and after 10 min. it started working normally.

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00.0%

No examples available for this selection.

Air Bags
42.1%
ODI 10614693 · 1,500 mi

THE DASHBOARD ON THE PASSENGER SIDE IS MISALIGNED, BENT UPWARD AND OUT, NOT MEETING THE DOOR PANEL/TOP OF DASH PROPERLY AS DOES THE DRIVERS SIDE. THIS MISALIGNMENT CREATES A GAP BETWEEN THE DASH AND DOOR PANEL, NORMALLY LESS THAN A PENCIL WIDTH, OF NEARLY A HANDS WIDTH. ALSO, THE GAP BETWEEN TOP OF THE DASH, NORMALLY FLUSH WITH THE OTHER DASH MOLDINGS, IS POPPED UP 1/2 INCH OR MORE. THIS INCONSISTENT ALIGNMENT IS VERIFIED BY VIEWING OTHER C-MAX VEHICLES. MY CONCERN BESIDES THE QUALITY OF FITMENT IS THE AIRBAG ALIGNMENT DURING A CRASH. IS TH…

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45.0%
ODI 10956017 · 50,000 mi

AIR BAG WARNING LIGHT STAYS ON CONTINUOUSLY - DEFECT/MALFUNCTION PER OWNER'S MANUAL. OTHER YEARS OF THE SAME MODEL HAS BEEN ID AND RECALL IS AFFECT FOR THE SAME AIRBAG WARNING LIGHT PROBLEM AND POSSIBLE FAILURE OR DEPLOYMENT OF THE AIRBAG UPON IMPACT. THE DEALER IS RELUCTANT TO CHECK IT UNTIL I PROVIDED A RECALL # "14S04" FOR THE OTHER YEARS AFFECTED.

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59.6%
ODI 10811026 · 10,000 mi

I WAS MAKING A LEFT TURN. I WAS STRUCK BY A VEHICLE TRAVELING AT A HIGH RATE OF SPEED. THE IMPACT WAS TO THE FRONT PASSENGER SIDE WHEEL. MY VEHICLE WAS SPUN AROUND 45 DEGREES IN THE OPPOSITE DIRECTION AND I WAS TOSSED AROUND IN THE VEHICLE WITH MY SEAT BELT ON. THE CARS COMPUTER DETECTED AN IMPACT SERIOUS ENOUGH TO INITIATE A 911 CALL. NO AIRBAGS DEPLOYED.

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14.5%
ODI 11360814 · 32,480 mi

THE PASSENGER-SIDE BOTTOM CORNER OF THE WINDSHIELD HAS BECOME UNGLUED. A GLASS REPAIR SHOP INFORMED US THAT THE FRONT PASSENGER AIR BAD DEPLOYS OFF OF THE WINDSHIELD. IN THE EVENT OF AN ACCIDENT, THE PASSENGER SIDE FRONT AIR BAG MAY NOT FUNCTION PROPERLY, RESULTING IN INCREASED RISK OF INJURY TO THE FRONT SEAT PASSENGER. WE NOTICED THE RIGHT BOTTOM CORNER OF THE WINDSHIELD LIFTING UP WHEN WE WERE CLEANING THE WINDSHIELD FROM THE INSIDE. THE VEHICLE IS BEING TAKEN TO FORD FOR A DIAGNOSTIC EVALUATION, BUT ALL WARRANTIES HAVE EXPIRED.

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00.0%

No examples available for this selection.

220.0%
ODI 11545455

I totalled my car. The steering wheel airbag failed to inflate

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Vehicle Speed Control
84.3%
ODI 10704268 · 60,000 mi

WHILE DRIVING ON THE HIGHWAY, A WARNING LIGHT CAME ON INSTRUCTING ME TO PULL OVER TO THE SIDE OF THE ROAD AND STOP. WHEN I DID PULLED OVER, I SET THE GEARSHIFT IN "PARK" MODE, AND TURNED OFF THE CAR. I RESTARTED THE CAR AND DIDN'T HAVE ANY MORE PROBLEMS THAT DAY. SUBSEQUENTLY, I NOTICED THAT WHILE DRIVING DOWN THE ROAD THE ENGINE ( BOTH ELECTRIC AND GASOLINE) SHUT OFF SUDDENLY AND I LOST ALL POWER MOMENTARILY, THEN TURNED ON AS IF NOTHING WAS WRONG. THE CAR HAS BEEN DOING THIS MORE AND MORE FREQUENTLY LATELY AND I DISCOVERED THAT WHEN I POSI…

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22.5%
ODI 10660656

2014 FORD C-MAX. CONSUMER STATED WHEN HE REMOVED HIS FOOT FROM THE ACCELERATOR, TO SLOW DOWN AND STOP AT A TRAFFIC LIGHT, THE VEHICLE DID NOT SLOW DOWN. *TA THE CONSUMER TRIED TO DEPRESS THE BRAKE PEDAL, BUT COULD NOT AND CONSEQUENTLY HIT ANOTHER VEHICLE. *JB UPDATED 12/14/14*JB

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23.8%
ODI 11196290

2015 FORD C-MAX. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. *LD THE CONSUMER STATED UPON ALLOWING THE VEHICLE TO DRIFT INTO THE GARAGE, WITHOUT DEPRESSING THE GAS, THE VEHICLE LURCHED FORWARD RAMMING INTO THE INNER WALL. WHILE REVERSING DIRECTLY AFTER THE INCIDENT, THE LURCHED BACKWARDS. THE DEALER WAS NOTIFIED. *JS

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14.5%
ODI 11033441 · 16,331 mi

RECEIVED A LETTER FROM FORD ALTHOUGH FORD IS NOT CALLING THIS A RECALL I BELIEVE IT IS PRETTY SERIOUS. THIS IF FOR THE CUSTOMER SATISFACTION PROGRAM;17B28 FORD IS SAYING THE ELECTRONIC THROTTLE BODY MAY DEVELOP CONTAMINATION AND MAY RESULT IN THE VEHCILE ENTERING A PROTECTIVE LOW-SPEED MODE WHICH CAN BE DANGEROUS IF THIS HAPPENS ON THE HIGHWAY. I CALLED MY LOCAL DEALER AND THEY ARE SAYING THAT THE THE NEXT APPOINTMENT FOR THIS FIX IS NOT UNTIL AUGUST 2018! I THINK THIS IS A PRETTY SERIOUS PROBLEM THAT FORD SHOULD FIX RIGHT AWAY. I HAVE NOT HA…

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320.0%
ODI 11318708 · 1 mi

UNCOMMANDED ACCELERATION. THE CAR ACCELERATED TO ABOVE HIGHWAY SPEED, AND REQUIRED CONTINUAL BREAKING TO MAINTAIN CONTROL. WHEN HOME AND IN PARK, ENGINE CONTINUED TO REV TO MAX. SHUT CAR DOWN, AND WHEN RESTARTED IT RETURNED TO NORMAL OPERATION. NO OBSTRUCTION OF GAS PEDAL.

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00.0%

No examples available for this selection.

Fuel/Propulsion System
52.7%
ODI 10993064 · 6,000 mi

MY 2013 FORD C-MAX ENERGI PRODUCES A "STOP SAFELY NOW" WARNING MESSAGE AND QUICKLY LOSES ALL POWER. IT HAS HAPPENED 4 TIMES IN THE LAST 3 DAYS. WHEN IT HAPPENS, YOU HAVE TO PULL TO THE SIDE OF THE ROAD, TURN OFF THE ENGINE, OPEN AND CLOSE THE DOOR AND WAIT A FEW MORE MINUTES BEFORE IT CAN BE STARTED AGAIN. A WARNING LIGHT IS LEFT ON FOR ~25 MILES. IT ALWAYS HAPPENS WHEN DRIVING AT FREEWAY SPEEDS ON ALL ELECTRIC. I HAVE NEVER SEEN THIS FAILURE ONCE THE MAIN BATTERY IS DISCHARGED AND THE ENGINE IS RUNNING ON GAS.

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33.8%
ODI 10651569 · 3,000 mi

THE AVERAGE MILES PER GALLON OF FUEL IS INCORRECT BECAUSE THE FUEL USAGE IS INCORRECT. THIS VEHICLE HAS A DISPLAY THAT INDICATES THE AMOUNT OF FUEL USED. I RESET WITH EVERY FILL-UP. IT IS CONSISTENTLY WRONG. USUALLY LOW BY .5 TO .7 GALLONS. THIS PRODUCES A FALSE AVERAGE MILES PER GALLON READING. *TR

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47.7%
ODI 11031986 · 38,173 mi

VEHICLE IS NOT HOLDING EV NOW/LATER MODES CAUSING UNEXPECTED BATTERY USAGE AND FUEL CONSUMPTION. AN EXAMPLE IS TRAVELING HIGHWAY SPEEDS (70-75 MPH); VEHICLE WILL UNEXPECTEDLY SWITCH INTO AUTO MODE AND REVERT FROM GAS/HYBRID PERFORMANCE TO ELECTRIC/BATTERY ONLY PERFORMANCE WHICH IS REDUCED POWER AND RESPONSE AGAIN AT HIGHWAY SPEEDS. THIS IS NOT ALWAYS THE CASE AS I HAVE FOUND THIS TO HAPPEN BEFORE I ENTER THE HIGHWAY AND CAN ADJUST MY DRIVE ACCORDINGLY. ADDITIONALLY, THIS HAPPENS IN EV NOW MODE WHICH HOLDS THE ELECTRIC ENGINE TO PREVENT GAS USE…

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14.5%
ODI 11111214 · 36,000 mi

INTERMITTENT INABILITY TO CONTROL SPEED. FINALLY GOT AN ERROR CODE OF P2112 (THROTTLE ACTUATOR CONTROL SYSTEM) WHILE IN MOTION AND VIBRATION BECAUSE THE BATTERY DOES NOT ENGAGE PROPERLY

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00.0%

No examples available for this selection.

110.0%
ODI 11484528

Recently, there has been a whiff of gasoline around my garage but there is more than one vehicle in there so I didn't figure out what the culprit was for a while. After completely filling up my car 9/3/2022, I parked it in the attached garage and in minutes my whole house smelled like gasoline. So I immediately parked it outside and ventilated the house. I took the car to a local shop and they said yes there's a gas odor but they didn't want to touch the repair because it's a hybrid. So all this time later on 9/14/2022, the Ford dealership …

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Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Unknown Or Other32,000–138,724 mi40,200 mi7
ODI 10966479 · 25,500 mi

TL* THE CONTACT OWNED A 2014 FORD C-MAX. WHILE THE VEHICLE WAS PARKED, THE CONTACT OBSERVED SMOKE EMITTING FROM THE VEHICLE AND FLAMES ON THE FRONT DRIVER'S SIDE. THE POINT OF ORIGIN OF THE FIRE WAS UNDETERMINED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE FIRE REPORT WAS INCONCLUSIVE. THE CONTACT WAS UNSURE OF WHETHER A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED AND THE INSURANCE COMPANY DEEMED THE VEHICLE DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,…

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ODI 11076254 · 28,000 mi

AFTER OVER A YEAR OF ASKING THEY KEEP SAYING THEY CAN'T GET THE PARTS FROM FORD AT THE SAME TIME THEY ADMIT THEY HAVE RECEIVED PARTS BUT THEY ARE NOT CURRENTLY AVAILABLE AND WHEN I ASK TO BE INFORMED OR PUT ON A LIST THEY TELL ME THEY DON'T DO THAT. THEY SAY I JUST HAVE TO TAKE MY CHANCES WHEN I HAVE SERVICE OR TO CALL WEEKLY OR MONTHLY. AND NOW THAT I HAVE ASKED ABOUT THE RECALL REPAIR MORE THAN ONCE WHEN I TAKE THE CAR IN FOR ITS OIL CHANGE IT SEEMS THEY HAVE FLAGGED OUR ACCOUNT AND OUR TREATMENT IS VERY POOR. I SET AN APPOINTMENT FOR AN O…

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ODI 11207317 · 370,000 mi

POWER ELECTRICAL HORN CONTINUES TO NOT WORK, WITHIN 3 YEAR OF DRIVING STARTED TO HAVE PROBLEMS AND I REATTACHED WIRES TO THE HORN ONCE AND WITHIN 1 MONTH THEY STOPPED WORKING AGAIN.

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Electrical System15,000–78,000 mi49,500 mi9
ODI 10633639 · 2,100 mi

1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE…

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ODI 10693536 · 100 mi

THE COMPASS ON THE LEFT SIDE OF THE DASHBOARD NEXT TO THE SPEEDOMETER INDICATES INACCURATE PERPENDICULAR DIRECTIONS WHILE INDICATING THE CORRECT DIRECTION OF PROGRESS. FOR EXAMPLE, WHEN THE CAR IS PROGRESSING NORTH THE TOP OF THE DIAL INDICATES "N" FOR NORTH CORRECTLY. BUT THE MARKING ON THE RIGHT SIDE WHICH SHOULD INDICATE "E" FOR EAST INSTEAD INDICATES "W" FOR WEST WHILE THE MARKING ON THE OPPOSITE SIDE ALSO INACCURATELY INDICATES THE OPPOSITE DIRECTION. WHEN PROGRESSING WEST, SOUTH OR EAST THE SAME REVERSAL OF THE PERPENDICULAR DIRECTIONS…

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ODI 11032161 · 78,000 mi

WRENCH LIGHT CAME ON MEANING CONTACT DEALER ASAP ABOUT POWERTRAIN ISSUE. I HAD NOTICED A FEW DAYS EARLIER IT SEEMED TO NOT BE SWITCHING BETWEEN ELECTRIC AND ENGINE AS WELL OR SMOOTHLY WHEN DRIVING. WHEN STATIONARY, THE DISPLAY SCREEN FOR RADIO WOULD NOT COME ON WHEN GETTING INTO THE CAR. INSTEAD IT GIVES MESSAGE "TURNING OFF TO CONSERVE BATTERY." CAR HAS BEEN WELL MAINTAINED AND IS AT 78000 MILES. TOOK TO DEALER. CANNOT FIND ISSUE. CODES IT IS THROWING ARE FOR BATTERY BUT THEY BOTH TEST GOOD. THEY RESET CODES AND WE WENT TO PICK IT UP. NOW KEY …

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Power Train65,100–94,750 mi83,875 mi12
ODI 10789796 · 20,000 mi

EXCESSIVE TORQUE IS TOO EASILY APPLIED TO THE WHEELS WHEN TAKING OFF FROM A STOP CAUSING UNEXPECTED TRACTION LOSS AND TIRE SPIN EVEN UNDER LIGHT ACCELERATION, ESPECIALLY WHEN TURNING. WHEN DRIVING AT SPEED WHILE PASSING OR OTHERWISE USING CLOSE TO OR FULL POWER (IN A STRAIGHT LINE), THE CAR WILL SUDDENLY PULL TO ONE SIDE OR THE OTHER UNEXPECTEDLY. ANY NECESSARY STEERING CORRECTION CAUSES THE CAR TO PULL TO THE OPPOSITE SIDE AND OFTEN CAUSES THE CAR TO WANDER ACROSS THE LANE BACK AND FORTH AS I TRY TO MAINTAIN CONTROL. THESE ISSUES SEEM…

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ODI 10916154 · 18,900 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX HYBRID. AFTER PLACING THE VEHICLE IN PARK AND TURNING IT OFF, THE CONTACT WAS ALERTED THAT THE VEHICLE INDEPENDENTLY ROLLED BACKWARDS AND CRASHED INTO ANOTHER VEHICLE. THE CONTACT WAS NOT IN THE VEHICLE AT THE TIME OF THE CRASH. UPON ENTERING THE VEHICLE AND INSPECTING IT, THE CONTACT NOTICED THAT THE VEHICLE SHIFTED INTO REVERSE. THE FAILURE OCCURRED ON ONE SEPARATE OCCASION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE …

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ODI 11005220 · 70,300 mi

2014 FORD CMAX ENERGI - 70,300 MILES PURCHASED NEW NOV. 2014. WAS DRIVING SWITCH BACKS DOWN HILL WITH MY CAR IN LOW. I HEARD A NOISE AND SUDDENLY THE CAR SLIPPED OUT OF GEAR IN NEUTRAL. I BRAKED TO A STOP. PUT IT IN PARK AND BACK TO DRIVE AND IT SEEMED FINE. A WEEK AND A LATER, IT DID IT AGAIN IN THE SAME DOWN HILL PLACE ON THE SWITCH BACKS. I REALLY TAKES OFF WHEN IT UNEXPECTEDLY SLIPS OUT OF GEAR. I TOOK IT TO THE FORD AGENCY THE NEXT DAY TO HAVE IT CHECKED. THEY KEPT IT 42 DAYS (INCLUDING SUNDAYS) BUT NEVER FOUND THE CAUSE. THEY TOL…

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Steering5,050–56,500 mi20,000 mi7
ODI 10633639 · 2,100 mi

1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE…

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ODI 10672064 · 8,000 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX. AFTER STARTING THE VEHICLE, THE STEERING WHEEL SEIZED AND FAILED TO TURN. AFTER WAITING APPROXIMATELY 30 MINUTES, THE STEERING WHEEL OPERATED AS NORMAL. IN ADDITION, THE SERVICE POWER STEERING NOW WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. ON ANOTHER OCCASION, WHILE DRIVING AT APPROXIMATELY 55 MPH, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST FAULT WARNING LIGHT ILLU…

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ODI 10789796 · 20,000 mi

EXCESSIVE TORQUE IS TOO EASILY APPLIED TO THE WHEELS WHEN TAKING OFF FROM A STOP CAUSING UNEXPECTED TRACTION LOSS AND TIRE SPIN EVEN UNDER LIGHT ACCELERATION, ESPECIALLY WHEN TURNING. WHEN DRIVING AT SPEED WHILE PASSING OR OTHERWISE USING CLOSE TO OR FULL POWER (IN A STRAIGHT LINE), THE CAR WILL SUDDENLY PULL TO ONE SIDE OR THE OTHER UNEXPECTEDLY. ANY NECESSARY STEERING CORRECTION CAUSES THE CAR TO PULL TO THE OPPOSITE SIDE AND OFTEN CAUSES THE CAR TO WANDER ACROSS THE LANE BACK AND FORTH AS I TRY TO MAINTAIN CONTROL. THESE ISSUES SEEM…

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EngineToo few reports for a range2,100 mi3 (sparse)
ODI 10633639 · 2,100 mi

1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE…

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ODI 10819061 · 1,910 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS NOT ABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT SHE EXPERIENCED A FAILURE WITH HER STEERING GEARS. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V514000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,910.

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ODI 11343463 · 15,000 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE LOSS MOTIVE POWER WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND THE VEHICLE WAS RESTARTED. THE FAILURE RECURRED FIVE TIMES. THE CONTACT TOOK THE VEHICLE TO SUNBURY MOTORS FORD (945 N 4TH ST, SUNBURY, PA 17801) AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE REPAIRED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY…

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Latches/Locks/LinkagesToo few reports for a range191,934 mi2 (sparse)
ODI 11481181 · 76,000 mi

The contact owns a 2014 Ford C-Max Hybrid. The contact stated while driving at various speeds, the hatchback door opened independently. The warning light indicating that the hatchback was opened was illuminated. The contact stated that after retrieving the vehicle from the dealer after NHTSA Campaign Number: 20V331000 (Latches/Lock/Linkages) recall repair was performed, the hatchback ajar warning light remained illuminated. The dealer was notified of the failure and informed the contact that the cause of the failure was not included in NHTSA C…

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ODI 11564892 · 307,868 mi

The contact owns a 2014 Ford C-Max. The contact stated that while driving at various speeds and attempting to make a left or right turn, there was a squeaking sound coming from the front passenger’s side wheel. The sound occurred while driving over a bump in the roadway and while accelerating. The tire pressure sensor failure warning light had been illuminated. The contact learned of NHTSA Campaign Number: 14V514000 (Steering) and believed that the failure was related to the recall. The vehicle was taken to an independent mechanic but was not d…

Look up ODI 11564892 at NHTSA ↗

Air BagsToo few reports for a range51,500 mi2 (sparse)
ODI 10956017 · 50,000 mi

AIR BAG WARNING LIGHT STAYS ON CONTINUOUSLY - DEFECT/MALFUNCTION PER OWNER'S MANUAL. OTHER YEARS OF THE SAME MODEL HAS BEEN ID AND RECALL IS AFFECT FOR THE SAME AIRBAG WARNING LIGHT PROBLEM AND POSSIBLE FAILURE OR DEPLOYMENT OF THE AIRBAG UPON IMPACT. THE DEALER IS RELUCTANT TO CHECK IT UNTIL I PROVIDED A RECALL # "14S04" FOR THE OTHER YEARS AFFECTED.

Look up ODI 10956017 at NHTSA ↗

ODI 11150047 · 53,000 mi

I WAS IN A MAJOR ACCIDENT (WHILE DRIVING ON THE HIGHWAY, HIT IN THE REAR AND PUSHED OFF THE HIGHWAY INTO A GUARD RAIL) MY CAR WAS TOTALED AND MY AIRBAGS NEVER DEPLOYED. IT LOOKS LIKE MY VEHICLE'S MAKE MODEL AND YEAR WERE SUPPOSED TO BE PART OF A RECALL INVOLVING THE AIRBAG BUT WE WERE NEVER CONTACTED AND THE DEALER NEVER ACTED ON A RECALL.

Look up ODI 11150047 at NHTSA ↗

Fuel/Propulsion SystemToo few reports for a range22,500 mi2 (sparse)
ODI 10651569 · 3,000 mi

THE AVERAGE MILES PER GALLON OF FUEL IS INCORRECT BECAUSE THE FUEL USAGE IS INCORRECT. THIS VEHICLE HAS A DISPLAY THAT INDICATES THE AMOUNT OF FUEL USED. I RESET WITH EVERY FILL-UP. IT IS CONSISTENTLY WRONG. USUALLY LOW BY .5 TO .7 GALLONS. THIS PRODUCES A FALSE AVERAGE MILES PER GALLON READING. *TR

Look up ODI 10651569 at NHTSA ↗

ODI 11128496 · 42,000 mi

UNINTENDED ACCELERATION. I WAS COASTING TO A STOP FOR A RED LIGHT AND THE CAR STARTED TO ACCELERATE ON ITS OWN. JAMMING ON THE BRAKES STOPPED THE CAR. ONE OF TIME I WAS TRYING TO BACK OUT OF A PARKING SPOT AND THEN I PUT THE CAR IN REVERSE AND PRESSED THE ACCELERATOR NOTHING WOULD HAPPENED, SO I PUT THE CAR BACK IT PARK AND THEN BACK INTO REVERSE AND STILL NOTHING. NEXT I SHIFTED INTO DRIVE AND THE CAR STILL WOULDNT MOVE WHEN THE ACCELERATOR WAS PRESSED. I PUT THE CAR IN REVERSE AGAIN AND PRESSED THE ACCELERATOR TO THE FLOOR AND AFTER A SECON…

Look up ODI 11128496 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

1 reports2024-102026-09

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-101None
ODI 11617872 · 131,500 mi

The contact owns a 2014 Ford C-MAX. The contact stated while driving at approximately 20 MPH with all four windows closed, there was a strong abnormal odor coming from the rear of the vehicle. The contact then opened all the windows allowing the odor to release, and the abnormal odor was not as potent. The contact later inspected the vehicle and discovered that the original Volvo battery could be emitting a toxic substance that was entering the vehicle; the battery was original equipment. The contact sustained dizziness and difficulty breathing…

Look up ODI 11617872 at NHTSA ↗

2024-110None

No examples available for this selection.

2024-120None

No examples available for this selection.

2025-010None

No examples available for this selection.

2025-020None

No examples available for this selection.

2025-030None

No examples available for this selection.

2025-040None

No examples available for this selection.

2025-050None

No examples available for this selection.

2025-060None

No examples available for this selection.

2025-071None
ODI 11672747

Backup camera nonfunctional. Will occasionally work or be upside down.

Look up ODI 11672747 at NHTSA ↗

2025-080None

No examples available for this selection.

2025-090None

No examples available for this selection.

2025-100None

No examples available for this selection.

2025-110None

No examples available for this selection.

2025-121None
ODI 11702942

While car shopping, I found a Ford hybrid listed with ~40,760 miles. Its public history shows a severe, unexplained odometer discrepancy. In September 2022, mileage was ~38,353. By May 2023, it spiked to 392,484. The current title shows 40,760 miles marked with a † (dagger), indicating "mileage discrepancy" or "not actual mileage." The seller is marketing it as a low-mileage vehicle. This misrepresentation poses a serious safety risk. A car with potentially 400,000+ miles of wear is being sold as having only ~40,000. Critical safety components…

Look up ODI 11702942 at NHTSA ↗

2026-010None

No examples available for this selection.

2026-020None

No examples available for this selection.

2026-030None

No examples available for this selection.

2026-041None
ODI 11729773

My 2014 Ford Cmax Energi is unable to exceed 80 MPH. This is due to Ford MyKey systems not allowing other keys to be made for the vehicle without restrictions being applied. Because I had to get a new key made, my car now is unable to go over 80MPH. In Arizona, the flow of traffic is quick and intense. I am unable to reliably drive on the freeway because of how my car is restricted. Ford refuses to do anything about it.

Look up ODI 11729773 at NHTSA ↗

2026-051None
ODI 11737348

For the last couple of years I've had a problem with the backup camera it goes out randomly sometimes the picture turns upside down sometimes it's just a black screen sometimes there is a thing that says see the dealer. It's intermittent it's unexpected and other Ford years have been recalled for the same problem but for whatever reason they're not including my 2014 in the recall. I just had someone come pick up my car for another service and I had to warn them that it doesn't work so it doesn't surprise that. If you pretend it doesn't exist th…

Look up ODI 11737348 at NHTSA ↗

2026-060None

No examples available for this selection.

2026-071None
ODI 11753199

Major electrical issues, including rear view camera not working, vehicle starting when no key fob is in or near the vehicle, tail lights burning out even after replacement, one taillight blinking faster than the other, screen for infotainment not turning on, all of a sudden vehicle not starting with complete battery drainage even after vehicle was just charged. And too many other issues to name, my year vehicle has many of the same issues that have been reported for both a 2015 and a 2016 Ford Cmax energi yet my year does not have the same reca…

Look up ODI 11753199 at NHTSA ↗

2026-080None

No examples available for this selection.

2026-09 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 24 reports

2017: 2 complaints · 2018: 4 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
2017122
2018234
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
20171500
20181000

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentUnknown Or OtherElectrical SystemPower TrainSteeringEngineLatches/Locks/LinkagesAir BagsFuel/Propulsion System
Unknown Or Other—
4
ODI 11172398

THE FORD C MAX COMES WITH THE SYNC SYSTEM THAT CONTROLS ALL OF THE CONSOLE SYSTEMS (RADIO, BACKUP CAMERA, HEAT/COLD, PHONE, NAVIGATION, AND USB PORTS). IN THE VEHICLE, THE SYNC SYSTEM HAS QUIT WORKING ON MULTIPLE OCCASIONS WHILE THE VEHICLE IS BEING OPERATED ON BOTH CITY STREETS AND HIGHWAYS. THIS CAUSES A DISTRACTION, AND EFFORT BY THE DRIVER TO REMEDY. ADDITIONALLY, THE SYNC CAUSES THE BACKUP CAMERA TO GO IN AND OUT, THUS CAUSING A BACKUP HAZARD. THE ISSUE HAS BEEN BROUGHT TO FORD'S SERVICE CENTER MULTIPLE TIMES, AND THE VEHICLE HAS BEEN …

Look up ODI 11172398 at NHTSA ↗

ODI 11207317 · 370,000 mi

POWER ELECTRICAL HORN CONTINUES TO NOT WORK, WITHIN 3 YEAR OF DRIVING STARTED TO HAVE PROBLEMS AND I REATTACHED WIRES TO THE HORN ONCE AND WITHIN 1 MONTH THEY STOPPED WORKING AGAIN.

Look up ODI 11207317 at NHTSA ↗

ODI 11351379 · 99,606 mi

WARNING LIGHT WITH AN ENGINE AND WRENCH APPEARED FOR 24 HOURS. WRENCH DISAPPEARED AND THEN THE ENGINE. DEALER INSISTED THE CAR FIXED IT SELF AND LATER CLAIMED THEIR TESTER SHOW NO PROBLEM. DEALER WAS USING A GENERIC TESTER WHICH IS NOT DESIGNED FOR HIGH VOLTAGE BATTERY SYSTEM. 'HYBRID/EV BATTERY BALANCING CIRCUIT STUCK' REFLECTED ON A PERSONAL NEWER MODEL ENGINE TESTER. THIS BATTERY IS WARRANTED FOR 100,000 MILES. DEALER NOT USING THE CORRECT TYPE OF ENGINE TESTER BASED ON THE TYPE OF BATTERY.

Look up ODI 11351379 at NHTSA ↗

0000
1
ODI 11562694

The airbags did not deploy upon collision

Look up ODI 11562694 at NHTSA ↗

0
Electrical System
4
ODI 11172398

THE FORD C MAX COMES WITH THE SYNC SYSTEM THAT CONTROLS ALL OF THE CONSOLE SYSTEMS (RADIO, BACKUP CAMERA, HEAT/COLD, PHONE, NAVIGATION, AND USB PORTS). IN THE VEHICLE, THE SYNC SYSTEM HAS QUIT WORKING ON MULTIPLE OCCASIONS WHILE THE VEHICLE IS BEING OPERATED ON BOTH CITY STREETS AND HIGHWAYS. THIS CAUSES A DISTRACTION, AND EFFORT BY THE DRIVER TO REMEDY. ADDITIONALLY, THE SYNC CAUSES THE BACKUP CAMERA TO GO IN AND OUT, THUS CAUSING A BACKUP HAZARD. THE ISSUE HAS BEEN BROUGHT TO FORD'S SERVICE CENTER MULTIPLE TIMES, AND THE VEHICLE HAS BEEN …

Look up ODI 11172398 at NHTSA ↗

ODI 11207317 · 370,000 mi

POWER ELECTRICAL HORN CONTINUES TO NOT WORK, WITHIN 3 YEAR OF DRIVING STARTED TO HAVE PROBLEMS AND I REATTACHED WIRES TO THE HORN ONCE AND WITHIN 1 MONTH THEY STOPPED WORKING AGAIN.

Look up ODI 11207317 at NHTSA ↗

ODI 11351379 · 99,606 mi

WARNING LIGHT WITH AN ENGINE AND WRENCH APPEARED FOR 24 HOURS. WRENCH DISAPPEARED AND THEN THE ENGINE. DEALER INSISTED THE CAR FIXED IT SELF AND LATER CLAIMED THEIR TESTER SHOW NO PROBLEM. DEALER WAS USING A GENERIC TESTER WHICH IS NOT DESIGNED FOR HIGH VOLTAGE BATTERY SYSTEM. 'HYBRID/EV BATTERY BALANCING CIRCUIT STUCK' REFLECTED ON A PERSONAL NEWER MODEL ENGINE TESTER. THIS BATTERY IS WARRANTED FOR 100,000 MILES. DEALER NOT USING THE CORRECT TYPE OF ENGINE TESTER BASED ON THE TYPE OF BATTERY.

Look up ODI 11351379 at NHTSA ↗

—
2
ODI 11032161 · 78,000 mi

WRENCH LIGHT CAME ON MEANING CONTACT DEALER ASAP ABOUT POWERTRAIN ISSUE. I HAD NOTICED A FEW DAYS EARLIER IT SEEMED TO NOT BE SWITCHING BETWEEN ELECTRIC AND ENGINE AS WELL OR SMOOTHLY WHEN DRIVING. WHEN STATIONARY, THE DISPLAY SCREEN FOR RADIO WOULD NOT COME ON WHEN GETTING INTO THE CAR. INSTEAD IT GIVES MESSAGE "TURNING OFF TO CONSERVE BATTERY." CAR HAS BEEN WELL MAINTAINED AND IS AT 78000 MILES. TOOK TO DEALER. CANNOT FIND ISSUE. CODES IT IS THROWING ARE FOR BATTERY BUT THEY BOTH TEST GOOD. THEY RESET CODES AND WE WENT TO PICK IT UP. NOW KEY …

Look up ODI 11032161 at NHTSA ↗

ODI 11291236 · 49,500 mi

ON NOVEMBER 26, 2019, PRESSED THE "START ENGINE" BUTTON. DASHBOARD FLASHED WITH CHECK-ENGINE, SERVICE WRENCH, AND "STOP SAFELY NOW" INDICATORS; CAR ENERGIZED BUT WOULD NOT ENGAGE IN DRIVE MODE. ATTEMPTED TO TURN THE CAR OFF BUT IT WOULD NOT. FAN MOTOR BEGAN BLOWING ALTHOUGH NEVER SELECTED. AFTER SEVERAL MINUTES, WAS ABLE TO TURN CAR OFF. AFTER SEVERAL MORE MINUTES I WAS ABLE TO START THE CAR AND GET HOME (APPROX. 2 MILES). COULD NOT GET CAR TO START FOR SEVERAL DAYS. MANAGED TO GET CAR STARTED AND BRING TO REPAIR FACILITY (CARMAX); THEY…

Look up ODI 11291236 at NHTSA ↗

1
ODI 10633639 · 2,100 mi

1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE…

Look up ODI 10633639 at NHTSA ↗

3
ODI 10633639 · 2,100 mi

1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE…

Look up ODI 10633639 at NHTSA ↗

ODI 11343463 · 15,000 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE LOSS MOTIVE POWER WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND THE VEHICLE WAS RESTARTED. THE FAILURE RECURRED FIVE TIMES. THE CONTACT TOOK THE VEHICLE TO SUNBURY MOTORS FORD (945 N 4TH ST, SUNBURY, PA 17801) AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE REPAIRED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY…

Look up ODI 11343463 at NHTSA ↗

ODI 11602481

Recall Number18S24 My car had 3 recalls so I contacted the Legacy Ford dealer in McDonough on [XXX] and made an appointment on [XXX]. When we brought the car, dealer didn't fix the recall above saying they didn't have parts even though we made an appointment over 2 months before. They told us they will let us know when they gets the parts, but it's been over 2 weeks and they don't contact us or respond any of our email. And since we brought our car to dealer, the car stop charging from charging cord. They said they didn't do anything about t…

Look up ODI 11602481 at NHTSA ↗

00
1
ODI 11602481

Recall Number18S24 My car had 3 recalls so I contacted the Legacy Ford dealer in McDonough on [XXX] and made an appointment on [XXX]. When we brought the car, dealer didn't fix the recall above saying they didn't have parts even though we made an appointment over 2 months before. They told us they will let us know when they gets the parts, but it's been over 2 weeks and they don't contact us or respond any of our email. And since we brought our car to dealer, the car stop charging from charging cord. They said they didn't do anything about t…

Look up ODI 11602481 at NHTSA ↗

Power Train0
2
ODI 11032161 · 78,000 mi

WRENCH LIGHT CAME ON MEANING CONTACT DEALER ASAP ABOUT POWERTRAIN ISSUE. I HAD NOTICED A FEW DAYS EARLIER IT SEEMED TO NOT BE SWITCHING BETWEEN ELECTRIC AND ENGINE AS WELL OR SMOOTHLY WHEN DRIVING. WHEN STATIONARY, THE DISPLAY SCREEN FOR RADIO WOULD NOT COME ON WHEN GETTING INTO THE CAR. INSTEAD IT GIVES MESSAGE "TURNING OFF TO CONSERVE BATTERY." CAR HAS BEEN WELL MAINTAINED AND IS AT 78000 MILES. TOOK TO DEALER. CANNOT FIND ISSUE. CODES IT IS THROWING ARE FOR BATTERY BUT THEY BOTH TEST GOOD. THEY RESET CODES AND WE WENT TO PICK IT UP. NOW KEY …

Look up ODI 11032161 at NHTSA ↗

ODI 11291236 · 49,500 mi

ON NOVEMBER 26, 2019, PRESSED THE "START ENGINE" BUTTON. DASHBOARD FLASHED WITH CHECK-ENGINE, SERVICE WRENCH, AND "STOP SAFELY NOW" INDICATORS; CAR ENERGIZED BUT WOULD NOT ENGAGE IN DRIVE MODE. ATTEMPTED TO TURN THE CAR OFF BUT IT WOULD NOT. FAN MOTOR BEGAN BLOWING ALTHOUGH NEVER SELECTED. AFTER SEVERAL MINUTES, WAS ABLE TO TURN CAR OFF. AFTER SEVERAL MORE MINUTES I WAS ABLE TO START THE CAR AND GET HOME (APPROX. 2 MILES). COULD NOT GET CAR TO START FOR SEVERAL DAYS. MANAGED TO GET CAR STARTED AND BRING TO REPAIR FACILITY (CARMAX); THEY…

Look up ODI 11291236 at NHTSA ↗

—
2
ODI 10789796 · 20,000 mi

EXCESSIVE TORQUE IS TOO EASILY APPLIED TO THE WHEELS WHEN TAKING OFF FROM A STOP CAUSING UNEXPECTED TRACTION LOSS AND TIRE SPIN EVEN UNDER LIGHT ACCELERATION, ESPECIALLY WHEN TURNING. WHEN DRIVING AT SPEED WHILE PASSING OR OTHERWISE USING CLOSE TO OR FULL POWER (IN A STRAIGHT LINE), THE CAR WILL SUDDENLY PULL TO ONE SIDE OR THE OTHER UNEXPECTEDLY. ANY NECESSARY STEERING CORRECTION CAUSES THE CAR TO PULL TO THE OPPOSITE SIDE AND OFTEN CAUSES THE CAR TO WANDER ACROSS THE LANE BACK AND FORTH AS I TRY TO MAINTAIN CONTROL. THESE ISSUES SEEM…

Look up ODI 10789796 at NHTSA ↗

ODI 11564892 · 307,868 mi

The contact owns a 2014 Ford C-Max. The contact stated that while driving at various speeds and attempting to make a left or right turn, there was a squeaking sound coming from the front passenger’s side wheel. The sound occurred while driving over a bump in the roadway and while accelerating. The tire pressure sensor failure warning light had been illuminated. The contact learned of NHTSA Campaign Number: 14V514000 (Steering) and believed that the failure was related to the recall. The vehicle was taken to an independent mechanic but was not d…

Look up ODI 11564892 at NHTSA ↗

1
ODI 11516459

2014 FORD C-MAX. CONSUMER WRITES IN REGARD TO SEVERAL DEFECTS ON VEHICLE. THE CONSUMER STATED THE VEHICLE HAS SEVERAL DEFECTS ARE AS FOLLOWS: 1.-)UPDATING THE PCM SOFTWARE AND THE REPLACE THE CANISTER PURGE VALVE. 2.-)TRANSMISSION FAILURES WHEN CHANGING GEARS. 3.-) INFORMATION FAILURES FROM THE COMPUTER ABOUT THE ENGINE OIL CHANGE INDICATING THE OIL CHANGE WASN'T MADE. 4.- )REAR DOOR LOCK FAILURES.

Look up ODI 11516459 at NHTSA ↗

2
ODI 11516459

2014 FORD C-MAX. CONSUMER WRITES IN REGARD TO SEVERAL DEFECTS ON VEHICLE. THE CONSUMER STATED THE VEHICLE HAS SEVERAL DEFECTS ARE AS FOLLOWS: 1.-)UPDATING THE PCM SOFTWARE AND THE REPLACE THE CANISTER PURGE VALVE. 2.-)TRANSMISSION FAILURES WHEN CHANGING GEARS. 3.-) INFORMATION FAILURES FROM THE COMPUTER ABOUT THE ENGINE OIL CHANGE INDICATING THE OIL CHANGE WASN'T MADE. 4.- )REAR DOOR LOCK FAILURES.

Look up ODI 11516459 at NHTSA ↗

ODI 11564892 · 307,868 mi

The contact owns a 2014 Ford C-Max. The contact stated that while driving at various speeds and attempting to make a left or right turn, there was a squeaking sound coming from the front passenger’s side wheel. The sound occurred while driving over a bump in the roadway and while accelerating. The tire pressure sensor failure warning light had been illuminated. The contact learned of NHTSA Campaign Number: 14V514000 (Steering) and believed that the failure was related to the recall. The vehicle was taken to an independent mechanic but was not d…

Look up ODI 11564892 at NHTSA ↗

00
Steering0
1
ODI 10633639 · 2,100 mi

1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE…

Look up ODI 10633639 at NHTSA ↗

2
ODI 10789796 · 20,000 mi

EXCESSIVE TORQUE IS TOO EASILY APPLIED TO THE WHEELS WHEN TAKING OFF FROM A STOP CAUSING UNEXPECTED TRACTION LOSS AND TIRE SPIN EVEN UNDER LIGHT ACCELERATION, ESPECIALLY WHEN TURNING. WHEN DRIVING AT SPEED WHILE PASSING OR OTHERWISE USING CLOSE TO OR FULL POWER (IN A STRAIGHT LINE), THE CAR WILL SUDDENLY PULL TO ONE SIDE OR THE OTHER UNEXPECTEDLY. ANY NECESSARY STEERING CORRECTION CAUSES THE CAR TO PULL TO THE OPPOSITE SIDE AND OFTEN CAUSES THE CAR TO WANDER ACROSS THE LANE BACK AND FORTH AS I TRY TO MAINTAIN CONTROL. THESE ISSUES SEEM…

Look up ODI 10789796 at NHTSA ↗

ODI 11564892 · 307,868 mi

The contact owns a 2014 Ford C-Max. The contact stated that while driving at various speeds and attempting to make a left or right turn, there was a squeaking sound coming from the front passenger’s side wheel. The sound occurred while driving over a bump in the roadway and while accelerating. The tire pressure sensor failure warning light had been illuminated. The contact learned of NHTSA Campaign Number: 14V514000 (Steering) and believed that the failure was related to the recall. The vehicle was taken to an independent mechanic but was not d…

Look up ODI 11564892 at NHTSA ↗

—
2
ODI 10633639 · 2,100 mi

1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE…

Look up ODI 10633639 at NHTSA ↗

ODI 10819061 · 1,910 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS NOT ABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT SHE EXPERIENCED A FAILURE WITH HER STEERING GEARS. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V514000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,910.

Look up ODI 10819061 at NHTSA ↗

1
ODI 11564892 · 307,868 mi

The contact owns a 2014 Ford C-Max. The contact stated that while driving at various speeds and attempting to make a left or right turn, there was a squeaking sound coming from the front passenger’s side wheel. The sound occurred while driving over a bump in the roadway and while accelerating. The tire pressure sensor failure warning light had been illuminated. The contact learned of NHTSA Campaign Number: 14V514000 (Steering) and believed that the failure was related to the recall. The vehicle was taken to an independent mechanic but was not d…

Look up ODI 11564892 at NHTSA ↗

00
Engine0
3
ODI 10633639 · 2,100 mi

1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE…

Look up ODI 10633639 at NHTSA ↗

ODI 11343463 · 15,000 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE LOSS MOTIVE POWER WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND THE VEHICLE WAS RESTARTED. THE FAILURE RECURRED FIVE TIMES. THE CONTACT TOOK THE VEHICLE TO SUNBURY MOTORS FORD (945 N 4TH ST, SUNBURY, PA 17801) AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE REPAIRED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY…

Look up ODI 11343463 at NHTSA ↗

ODI 11602481

Recall Number18S24 My car had 3 recalls so I contacted the Legacy Ford dealer in McDonough on [XXX] and made an appointment on [XXX]. When we brought the car, dealer didn't fix the recall above saying they didn't have parts even though we made an appointment over 2 months before. They told us they will let us know when they gets the parts, but it's been over 2 weeks and they don't contact us or respond any of our email. And since we brought our car to dealer, the car stop charging from charging cord. They said they didn't do anything about t…

Look up ODI 11602481 at NHTSA ↗

1
ODI 11516459

2014 FORD C-MAX. CONSUMER WRITES IN REGARD TO SEVERAL DEFECTS ON VEHICLE. THE CONSUMER STATED THE VEHICLE HAS SEVERAL DEFECTS ARE AS FOLLOWS: 1.-)UPDATING THE PCM SOFTWARE AND THE REPLACE THE CANISTER PURGE VALVE. 2.-)TRANSMISSION FAILURES WHEN CHANGING GEARS. 3.-) INFORMATION FAILURES FROM THE COMPUTER ABOUT THE ENGINE OIL CHANGE INDICATING THE OIL CHANGE WASN'T MADE. 4.- )REAR DOOR LOCK FAILURES.

Look up ODI 11516459 at NHTSA ↗

2
ODI 10633639 · 2,100 mi

1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE…

Look up ODI 10633639 at NHTSA ↗

ODI 10819061 · 1,910 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS NOT ABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT SHE EXPERIENCED A FAILURE WITH HER STEERING GEARS. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V514000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,910.

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1
ODI 11516459

2014 FORD C-MAX. CONSUMER WRITES IN REGARD TO SEVERAL DEFECTS ON VEHICLE. THE CONSUMER STATED THE VEHICLE HAS SEVERAL DEFECTS ARE AS FOLLOWS: 1.-)UPDATING THE PCM SOFTWARE AND THE REPLACE THE CANISTER PURGE VALVE. 2.-)TRANSMISSION FAILURES WHEN CHANGING GEARS. 3.-) INFORMATION FAILURES FROM THE COMPUTER ABOUT THE ENGINE OIL CHANGE INDICATING THE OIL CHANGE WASN'T MADE. 4.- )REAR DOOR LOCK FAILURES.

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0
1
ODI 11602481

Recall Number18S24 My car had 3 recalls so I contacted the Legacy Ford dealer in McDonough on [XXX] and made an appointment on [XXX]. When we brought the car, dealer didn't fix the recall above saying they didn't have parts even though we made an appointment over 2 months before. They told us they will let us know when they gets the parts, but it's been over 2 weeks and they don't contact us or respond any of our email. And since we brought our car to dealer, the car stop charging from charging cord. They said they didn't do anything about t…

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Latches/Locks/Linkages00
2
ODI 11516459

2014 FORD C-MAX. CONSUMER WRITES IN REGARD TO SEVERAL DEFECTS ON VEHICLE. THE CONSUMER STATED THE VEHICLE HAS SEVERAL DEFECTS ARE AS FOLLOWS: 1.-)UPDATING THE PCM SOFTWARE AND THE REPLACE THE CANISTER PURGE VALVE. 2.-)TRANSMISSION FAILURES WHEN CHANGING GEARS. 3.-) INFORMATION FAILURES FROM THE COMPUTER ABOUT THE ENGINE OIL CHANGE INDICATING THE OIL CHANGE WASN'T MADE. 4.- )REAR DOOR LOCK FAILURES.

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ODI 11564892 · 307,868 mi

The contact owns a 2014 Ford C-Max. The contact stated that while driving at various speeds and attempting to make a left or right turn, there was a squeaking sound coming from the front passenger’s side wheel. The sound occurred while driving over a bump in the roadway and while accelerating. The tire pressure sensor failure warning light had been illuminated. The contact learned of NHTSA Campaign Number: 14V514000 (Steering) and believed that the failure was related to the recall. The vehicle was taken to an independent mechanic but was not d…

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1
ODI 11564892 · 307,868 mi

The contact owns a 2014 Ford C-Max. The contact stated that while driving at various speeds and attempting to make a left or right turn, there was a squeaking sound coming from the front passenger’s side wheel. The sound occurred while driving over a bump in the roadway and while accelerating. The tire pressure sensor failure warning light had been illuminated. The contact learned of NHTSA Campaign Number: 14V514000 (Steering) and believed that the failure was related to the recall. The vehicle was taken to an independent mechanic but was not d…

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1
ODI 11516459

2014 FORD C-MAX. CONSUMER WRITES IN REGARD TO SEVERAL DEFECTS ON VEHICLE. THE CONSUMER STATED THE VEHICLE HAS SEVERAL DEFECTS ARE AS FOLLOWS: 1.-)UPDATING THE PCM SOFTWARE AND THE REPLACE THE CANISTER PURGE VALVE. 2.-)TRANSMISSION FAILURES WHEN CHANGING GEARS. 3.-) INFORMATION FAILURES FROM THE COMPUTER ABOUT THE ENGINE OIL CHANGE INDICATING THE OIL CHANGE WASN'T MADE. 4.- )REAR DOOR LOCK FAILURES.

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Air Bags
1
ODI 11562694

The airbags did not deploy upon collision

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Fuel/Propulsion System0
1
ODI 11602481

Recall Number18S24 My car had 3 recalls so I contacted the Legacy Ford dealer in McDonough on [XXX] and made an appointment on [XXX]. When we brought the car, dealer didn't fix the recall above saying they didn't have parts even though we made an appointment over 2 months before. They told us they will let us know when they gets the parts, but it's been over 2 weeks and they don't contact us or respond any of our email. And since we brought our car to dealer, the car stop charging from charging cord. They said they didn't do anything about t…

Look up ODI 11602481 at NHTSA ↗

00
1
ODI 11602481

Recall Number18S24 My car had 3 recalls so I contacted the Legacy Ford dealer in McDonough on [XXX] and made an appointment on [XXX]. When we brought the car, dealer didn't fix the recall above saying they didn't have parts even though we made an appointment over 2 months before. They told us they will let us know when they gets the parts, but it's been over 2 weeks and they don't contact us or respond any of our email. And since we brought our car to dealer, the car stop charging from charging cord. They said they didn't do anything about t…

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Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

5 patterns with matching reports.

Warning lights and dashboard alerts

17 mentions · 21.3% of complaints

Median mileage: 86,225 mi (15 usable records).

ODI 10633639 · 2,100 mi

1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE…

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ODI 10672064 · 8,000 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX. AFTER STARTING THE VEHICLE, THE STEERING WHEEL SEIZED AND FAILED TO TURN. AFTER WAITING APPROXIMATELY 30 MINUTES, THE STEERING WHEEL OPERATED AS NORMAL. IN ADDITION, THE SERVICE POWER STEERING NOW WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. ON ANOTHER OCCASION, WHILE DRIVING AT APPROXIMATELY 55 MPH, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST FAULT WARNING LIGHT ILLU…

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ODI 10956017 · 50,000 mi

AIR BAG WARNING LIGHT STAYS ON CONTINUOUSLY - DEFECT/MALFUNCTION PER OWNER'S MANUAL. OTHER YEARS OF THE SAME MODEL HAS BEEN ID AND RECALL IS AFFECT FOR THE SAME AIRBAG WARNING LIGHT PROBLEM AND POSSIBLE FAILURE OR DEPLOYMENT OF THE AIRBAG UPON IMPACT. THE DEALER IS RELUCTANT TO CHECK IT UNTIL I PROVIDED A RECALL # "14S04" FOR THE OTHER YEARS AFFECTED.

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Steering assistance concerns

10 mentions · 12.5% of complaints

Median mileage: 48,000 mi (5 usable records).

ODI 10633639 · 2,100 mi

1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE…

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ODI 10672064 · 8,000 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX. AFTER STARTING THE VEHICLE, THE STEERING WHEEL SEIZED AND FAILED TO TURN. AFTER WAITING APPROXIMATELY 30 MINUTES, THE STEERING WHEEL OPERATED AS NORMAL. IN ADDITION, THE SERVICE POWER STEERING NOW WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. ON ANOTHER OCCASION, WHILE DRIVING AT APPROXIMATELY 55 MPH, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST FAULT WARNING LIGHT ILLU…

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ODI 11209782 · 48,000 mi

POWER STEERING FAILED WITHOUT WARNING. LUCKILY I WAS GOING VERY SLOW AT THE TIME, BUT NEEDED TO ABANDON VEHICLE, UNDRIVEABLE WITHOUT POWER STEERING.

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Brake response concerns

2 mentions · 2.5% of complaints

Median mileage: Unavailable (0 usable records).

ODI 10660656

2014 FORD C-MAX. CONSUMER STATED WHEN HE REMOVED HIS FOOT FROM THE ACCELERATOR, TO SLOW DOWN AND STOP AT A TRAFFIC LIGHT, THE VEHICLE DID NOT SLOW DOWN. *TA THE CONSUMER TRIED TO DEPRESS THE BRAKE PEDAL, BUT COULD NOT AND CONSEQUENTLY HIT ANOTHER VEHICLE. *JB UPDATED 12/14/14*JB

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ODI 11469602

While backing out of the driveway, the brakes failed. In an attempt to stop the car from continuing into on coming traffic, attempted to put the car in park. After moving the gearshift into park, the car continued to roll into on coming traffic. The C-Max struck another another car and continued to roll until it was stopped by a small retaining wall on the opposite side of the street.

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Battery drain and no-start mentions

1 mentions · 1.3% of complaints

Median mileage: Unavailable (0 usable records).

ODI 11753199

Major electrical issues, including rear view camera not working, vehicle starting when no key fob is in or near the vehicle, tail lights burning out even after replacement, one taillight blinking faster than the other, screen for infotainment not turning on, all of a sudden vehicle not starting with complete battery drainage even after vehicle was just charged. And too many other issues to name, my year vehicle has many of the same issues that have been reported for both a 2015 and a 2016 Ford Cmax energi yet my year does not have the same reca…

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Matching rule\b(parasitic drain|battery drain\w*|dead battery|won.t start|would not start|no.start)\b

Stalling or loss of power

1 mentions · 1.3% of complaints

Median mileage: Unavailable (0 usable records).

ODI 11433871

Sudden loss of power to steering....noted that many others have had this problem.

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b