2020 Thor Motor Coach AXIS: complaints, problems and recalls

TL* THE CONTACT OWNED A 2015 THOR AXIS. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT ACTIVATED THE WINDSHIELD WASHER AND THE WIPER BLADES MALFUNCTIONED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,100. UPDATED 02/18/15*LJ THE CONSUMER NO LONGER OWNS THE VEHICLE BUT, DOES HAVE THE NEW OWNER'S CONTACT INFO. UPDATED 4/4/2016 *JS UPDATED 9/15/2017*CN

Look up ODI 10671952 at NHTSA ↗

I HAVE COMPLIED WITH SAFETY RECALL 15V-530, SAFETY ADVISORY RC000103. THE PROBLEM REMAINS, NO CHANGE, I CANNOT DEFROST THE WINDSHIELD. THE ONLY SIGNIFICANT AIR FLOW IS TO THE FLOOR REGARDLESS OF THE AIR FLOW CONTROL SETTING. AS STATED IN THE RECALL, THE VEHICLE WAS EQUIPPED WITH A DEFECTIVE AIR FLOW CONTROL UNIT WHICH DOES NOT PERMIT AIR FLOW TO THE WINDSHIELD DEFROSTER VENTS. TMC'S "FIX" IS TO PREVENT THE SPIKE WHICH DISABLES THE DEFECTIVE CONTROL UNIT, HOWEVER, THE DEFECTIVE UNIT REMAINS. IN MY CASE, THE UNIT IS ALREADY LOCKED AND I CANNO…

Look up ODI 10870097 at NHTSA ↗

TRAVELING WEST ON I94 NORTH DAKOTA IN A CONSTRUCTION ZONE DURING A RAINSTORM. THE WINDSHIELD WIPERS BECAME ENTANGLED WHEN THEY WENT OUT OF SYNC CAUSING THE DRIVER SIDE WIPER LINKAGE TO BREAK. WE WERE FORCED TO CONTINUE DRIVING UNTIL WE EXITED THE CONSTRUCTION ZONE AS THERE WAS NO SHOULDER AND INTERSTATE TRAFFIC WAS TWO DIRECTIONS ON ONE SIDE. THIS WAS THE FOURTH TIME THE WIPERS FAILED IN TWO YEARS. PREVIOUS RECALL HAD BEEN PERFORMED ON WIPERS.

Look up ODI 11258290 at NHTSA ↗

MOTORHOME WAS DELIVERED WITH THE DRIVER SIDE (DS) ONLY RAISING TO APPROX 45*, CENTER OF DRIVER'S VIEW. DEALER DID NOT HAVE A FIX. ANY ADJUSTMENT TO RAISE THE ARM CAUSE THE ARMS TO COLLIDE AND JAM. VERY DANGEROUS CONDITION AND COMMON TO THE AXIS/VEGAS LINE BY READER RESPONSES IN ONLINE FORUM. *AS *TR

Look up ODI 11230580 at NHTSA ↗

THE WINDSHIELD WIPERS COMPLETELY STOPPED WORKING, IN THE UP POSITION, WHILE USING THEM WHILE DRIVING IN THE RAIN.

Look up ODI 11331283 at NHTSA ↗

When driving at 60 MPH with the windshield wipers on and the windshield wet, the windshield wipers go beyond the outer edges of the windshield and get stuck there. Our safety is put at risk because the wipers stop working. The problem has been confirmed by the dealer that sold us the vehicle and the factory service center. The vehicle and component has been inspected by the manufacturer and sales dealer service representatives. There was no warning of any kind prior to the failure.

Look up ODI 11509182 at NHTSA ↗

DOOR CLOSED LATCHED, WHEN TRYING TO OPEN IT WILL NOT OPEN FROM THE INSIDE. HAD TO CALL SOMEONE TO LET ME OUT. DID THIS SEVERAL TIMES THE PAST WEEK WHILE CAMPING. WHEN STOPPED IN REST AREA HAD TO HAVE SOMEONE OPEN THE DOOR TO LET ME OUT. VEHICLE WAS STOPPED AND PARKED IN CAMPING AREA AND IN REST AREA. I DON'T KNOW WHAT WOULD HAPPEN IF I WAS IN AN ACCIDENT AND COULD NOT GET OUT. THE DOOR LATCH WOULD NOT LET ME OUT. HAS A TRIMARK ENTRANCE DOOR LOCK WITH A ZINC NOT STEEL LATCH. THEY HAVE UPDATED LATCH AS THE ZINC ONE WEARS AND CAUSES THE LO…

Look up ODI 11300826 at NHTSA ↗

WE WERE STOPPED AT A GAS STATION TO FILL UP..WE HAD STEPPED OUT OF THE MOTORHOME TO BEGIN FILLING...MY HUSBAND DECIDED WE NEEDED TO PULL FORWARD...WHEN I ATTEMPTED TO ENTER THE MOTORHOME...THE DOOR WOULD NOT OPEN. FORTUNATELY, WE, SENIOR CITIZENS, CLIMBED THROUGH AN UNLOCKED WINDOW NEAR THE DRIVERS SEAT AND WITH THE HELP OF A KIND PERSON ON THE OUTSIDE, WE WERE ABLE TO OPEN THE DOOR AFTER ABOUT AN HOUR OF WORKING ON IT. THE ENTRY DOOR LOCKSET FAILED LOCKING US OUR OF OUR MOTORHOME. THE PLUNGER WAS MADE OF POT METAL AND FAILED/BROKE IN HALF, …

Look up ODI 11302531 at NHTSA ↗

The left front fender skirt came off while driving at highway speeds. This is a piece of exterior trim. This could create a road hazard for others, increasing the risk of a crash.

Look up ODI 11643085 at NHTSA ↗

THE FRONT WINDSHIELD CRACKS ON THE 2014- 2015 AXIS AND VEGAS MOTORHOMES THOR REPLACE THE FIRST ONE BUT NOW WILL NOT THEY HAVE CHANGE THE WINDSHIELD ON THE 2016 AND NEW TO CURE THE PROBLEM BUT WILL NOT FIX THE PROBLEM ON THE OLDER ONES SO THEY KNOW THEY HAVE HAD A DESIGN PROBLEM IF YOU GO TO THE INTER NET THERE ARE MANY AXIS AND VEGAS OWNERS THAT HAVE THE SAME PROBLEM ALSO THIS IS A MAJOR PROBLEM IF YOU LOOK IN TO THIS ALL YOU HAVE TO DO IS CHECK HOW MANY WINDSHIELD THOR REPLACE UNDER WARRANTY FROM THERE RECORD THE MOTOR HOME WAS PARK FACING…

Look up ODI 11180608 at NHTSA ↗

Whenever I drive the vehicle, I get a 'Service Advance Trac' error message and the cruise control / stability control system stops working, and the vehicle gets difficult to drive. This occurs in regulat conditions at highway speeds. It appears to be a very common problem that Ford has not addressed. I have not been to the dealer yet because the nearest Ford Truck center is over 100 miles away and appointments are 3 months out.

Look up ODI 11426697 at NHTSA ↗

We purchased this brand new Thor, Axis from Lazydays, Tampa in January of 2022. We have only used it once since taking delivery (the slide was broken at that time). It has been in and out of the shop for months at a time for over 3 years, for various items, including the "brain" (3 times), the outside jacks, the slider, cracked windshield (while in service), severe water intrusion etc. The fact that this has been going on for so long and the response from Thor has been, "our only responsibility is to insure that you get service". No one wan…

Look up ODI 11676960 at NHTSA ↗

AFTER A YEAR OF THE BATTERY DRAINING EVERY FEW DAYS AND MANY MONTHS IN SERVICE, A FORD SERVICE CENTER FOUND A SEVERELY RUSTED STEERING COLUMN INSIDE THE RV. THE VEHICLE WAS THEREFORE NOT GOING FULLY INTO PARK. (I AM ENTERING MARCH 1, 2018 AS THE DATE, BUT WE WERE DRIVING THE VEHICLE INTERMITTENTLY FROM MARCH 2017-OCTOBER 2017 EXPERIENCING THE PROBLEM.)

Look up ODI 11112278 at NHTSA ↗

The drivers seat is 3-6 inches to the right of the steering wheel causing hard steering/handling at times (curves). No accidents involved. Our first long drive with this vehicle. The issue does not sound like a big deal but the drivability is definitely a problem. In my opinion.

Look up ODI 11673149 at NHTSA ↗

TL* THE CONTACT OWNS A 2016 THOR MASTER T-20 (NA) TRAILER. THE CONTACT STATED THAT THE FRONT AXLE AND FRONT PASSENGER SIDE MIDDLE WHEEL FRACTURED DUE TO DEFECTIVE WELDING. THE WELDING FAILED TO SECURE THE FRONT PASSENGER SIDE MIDDLE WHEEL TO THE AXLE, WHICH CAUSED THE WHEEL AND AXLE TO FRACTURE. THE MANUFACTURER WAS NOTIFIED. THE AXLE AND WHEEL WERE NOT REPLACED. THERE WAS NO FAILURE MILEAGE TO REPORT.

Look up ODI 10984459 at NHTSA ↗

Whenever I drive the vehicle, I get a 'Service Advance Trac' error message and the cruise control / stability control system stops working, and the vehicle gets difficult to drive. This occurs in regulat conditions at highway speeds. It appears to be a very common problem that Ford has not addressed. I have not been to the dealer yet because the nearest Ford Truck center is over 100 miles away and appointments are 3 months out.

Look up ODI 11426697 at NHTSA ↗

THIS IS A FORD E350 CHASSIS IN A 2021 THOR AXIS MOTOR COACH. A SERVICE ADVANCETRAC MESSAGE ALONG WITH A CURVY HIGHWAY SYMBOL COMES ON WHILE DRIVING STEADY. WHEN I SHUT THE ENGINE DOWN AND RESTART, IT CLEARS.

Look up ODI 11415429 at NHTSA ↗

The drivers seat is 3-6 inches to the right of the steering wheel causing hard steering/handling at times (curves). No accidents involved. Our first long drive with this vehicle. The issue does not sound like a big deal but the drivability is definitely a problem. In my opinion.

Look up ODI 11673149 at NHTSA ↗

THIS IS A FORD E350 CHASSIS IN A 2021 THOR AXIS MOTOR COACH. A SERVICE ADVANCETRAC MESSAGE ALONG WITH A CURVY HIGHWAY SYMBOL COMES ON WHILE DRIVING STEADY. WHEN I SHUT THE ENGINE DOWN AND RESTART, IT CLEARS.

Look up ODI 11415429 at NHTSA ↗